[Samsung Galaxy Note 10+ Questions & Answers] HyperChick:
I don't know where else to turn. I've been dealing with this issue since February. Forgive me if this is long.

I have a Verizon Samsung Galaxy Note 10+ bought and paid for.

Last year, I had to change my email associated with my Google and Samsung accounts as I was hacked.

In February, my phone went for a swim in the washer and I had to replace it with Assurian. They sent me a factory refurbished one. About that time, I have not been able to use the Samsung Members app. I receive the error "Server Error (0) Try Again Later." and if I click on the Community button I get a similar error and the app crashes.

Since then, I have replaced my SIM card twice with no results, including upgrading my SIM to a 5G card. Factory reset the phone multiple times also. Spoke with Level 3 tech support at Verizon and still nothing.

I have gone back and forth with chat in the Members app. All along thinking I was sending Error Reports only to find out that someone finally informed me that my reports were blank.

I then discovered that all this time the replacement phone that Assurian had sent me was an AT&T phone that I was using on a Verizon network. Not leaving anything to chance, Verizon swapped it out. It still didn't work.

Samsung finally agreed to open a trouble ticket in their accounts department. Told me to clear cache and date for the app and uninstall it. Wait 48 hours and re-install it and everything should be fine. 48 hours later - nope. Still not working. I call back to Verizon. They call Samsung Accounts. I get transferred to Samsung Customer Service. I get transferred to Samsung Accounts. They tell me that there is nothing wrong with my account that it's a tech issue and transfer me. Samsung Tech Support tells me that there is no way it's a tech issue that it's an account issue. If Accounts won't fix it that the only way to fix the issue is to create a new account.

So that's what I did. I created a new one. Logged into my phone. Everything worked great. No server errors. App worked. Except now I have 2 problems Tech didn't tell me:

1. all my paid for apps and themes are gone.

2. my Samsung Pay is gone and I had a SoFi account that I can't resync even by going back to my old account (I know I can call Samsung Pay tomorrow and fix this - or I hope I can)

I got on chat with Customer Service (I think) and was told that I can't bring my data from the old broken account to the new working account. I was also told that my issue is a phone issue and I need to take my phone into a service center 20 miles away. He obviously didn't pay attention to anything I told him and this is after 40 min of remoting into my phone. He didn't even know what a pop up for 2FA was on my phone he saw. So the Samsung rep from chat said I have 3 choices 1) drive over 20 miles to a Samsung service center (a U Break We Fix store) - and they aren't going to do anything 2) use the new account and lose everything or 3) live with it - of which none are an option.

So, I'm hoping one of you hear can help me with this. I have been Samsung brand loyal since the S3. I have to say this experience has left a real bad taste for me.

Thank you in advance for any and all help. 😊