[OnePlus Nord N200 5G] Jaybone073:
After going round and round with them, this is the final solution they offered via email.

Hi Jay,

Thank you for reverting to OnePlus Customer Support.

I sincerely apologize for the inconvenience you have experienced. I really wish you didn’t have to go through that.

I know how frustrated you are, if I'm in your place, I would feel the same way, I truly apologize for all the inconvenience, I know how important is to resolve this issue for you.

I completely understand your query. The files are not sent according to the device but the region you purchased the device from. As the region shown in the IMEI number for your device is US region and we have shared the exact file. We share files verifying the details.

I am sorry to inform you as it showed an error while flashing we cannot flash the device again the issue can be resolved only by the service engineers as they will inspect the device and isolate the issue and resolve it.

Thank you for your patience. Please feel free to contact us for any further query.

Regards,

Lorraine Cario

OnePlus Customer Support

And this is my response:

Thank you Lorraine. I know you tried very hard yesterday to make every effort to reflash the device. The tool could have code added to it to offer that support or be able to change the project code. Adding support code to the tool isn't enough. The tool needs to be adjusted to match the OPS file of the ROM. The tool must be able to select the product (or odct) via a menu in the event of a product variable mismatch.

Either that, or the original source code and tool is truly available, but not willing to be released by OnePlus for various reasons. It simply HAS to exist. You can't build a device without it. It makes no sense. As a former developer, making a chipset without a backup of your backup is like rule #0. Redundancy is a must or you'll never survive. Warranty repairs would be extremely high like this, but hey somebody in Texas needs a job, too. I also highly doubt that most technicians either know this, or are asked to "follow the script" and just get them a box to ship it in if they do.

Based on previous experience, companies make their money by sales and even more by service. Keep them depending on you and keep them coming back for more. That's why the Nord Series itself exists, to tap into the "budget friendly" market to move more product lines to the consumer, and thus, grow the base.

I am more inclined to think the correct tool matching the correct ROM exists and OnePlus is simply not ready to, or willing to, part with it via remote session just yet for any number of reasons. There's no other explanation than that. And that's not me bashing you or the remote session team; it just is what it is and you have rules you have to follow. If they say "under no circumstances is this to be released to the public" you do your job and go with the pre-approved dialog when it fails.

May I have a recommendation via this email to show Best Buy so that I may attempt an exact exchange, please? That will be my final request from the remote session and support team. I know you did your best and I know that keeping customers happy is what matters to you. Thank you for all you have done.

Here endeth the thread! Sorry for the double post.