[Moto G10] luisgb78:
Well. First I tried with "Rescue and Smart Assistant", suggested by Motorola support team, but it fails. At this point I don't really know if I have to recover it, flash it, factory reset it or what. I also tried other software like Kingo Root, RSD Lite, but I don't get anywhere.

In case this helps, this is what i get with >fastboot getvar all:

(bootloader) kernel: uefi

(bootloader) version-bootloader: MBM-3.0-capri_retail-7d6811cfd7-201230

(bootloader) product: capri

(bootloader) board: capri

(bootloader) secure: yes

(bootloader) hwrev: PVT

(bootloader) radio: EUAPEM

(bootloader) storage-type: eMMC

(bootloader) emmc: 64GB SKHYNIX hC9aP3 RV=08 PV=01 FV=0000000031303030

(bootloader) ufs: N/A

(bootloader) ram: 4GB SKHYNIX LP4x DIE=16Gb M5-M8=06 05 00 11

(bootloader) cpu: SM_KAMORTA 1.0

(bootloader) serialno: ZY32C2KNPT

(bootloader) cid: 0x0032

(bootloader) channelid: 0x00

(bootloader) uid: CEC0747D

(bootloader) securestate: flashing_locked

(bootloader) factory-modes: disabled

(bootloader) verity-state: enforcing (0)

(bootloader) iswarrantyvoid: yes

(bootloader) max-download-size: 804464640

(bootloader) reason: Reboot mode set to fastboot

(bootloader) meid:

(bootloader) date: 03-28-2021

(bootloader) sku: XT2127-2

(bootloader) carrier_sku: XT2127-2

(bootloader) battid: SB18C85291

(bootloader) battery-voltage: 4140

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) poweroffalarm: 0

(bootloader) ro.carrier: reteu

(bootloader) ro.build.fingerprint[0]: motorola/capri_retailen/capri:11/R

(bootloader) ro.build.fingerprint[1]: RB31.Q1-3-16-2/67641:user/release-

(bootloader) ro.build.fingerprint[2]: keys

(bootloader) ro.build.version.qcom: LA.UM.9.15.r1-01800-KAMORTA.0

(bootloader) version-baseband: HAK10_18.534.02.63R CAPRI_EUAPEMDSDS_CUST

(bootloader) kernel.version[0]: Linux version 4.19.136-perf+ (nobody@and

(bootloader) kernel.version[1]: roid-build) (clang version 10.0.7 for An

(bootloader) kernel.version[2]: droid NDK, GNU ld (binutils-2.27-bd24d23

(bootloader) kernel.version[3]: f) 2.27.0.20170315) #1 SMP PREEMPT Wed D

(bootloader) kernel.version[4]: ec 30 02:41:02 CST 2020

(bootloader) git:abl: MBM-3.0-capri_retail-7d6811cfd7-201230

(bootloader) frp-state: no protection (0)

(bootloader) current-slot:

(bootloader) running-bl-slot: _a/_a

(bootloader) running-boot-lun: 0

(bootloader) slot-count: 2

(bootloader) slot-successful:_a: no

(bootloader) slot-successful:_b: no

(bootloader) slot-unbootable:_a: yes

(bootloader) slot-unbootable:_b: yes

(bootloader) slot-retry-count:_a: 0

(bootloader) slot-retry-count:_b: 0

(bootloader) logical-block-size: 0x200

(bootloader) erase-block-size: 0x200

(bootloader) is-userspace: no

(bootloader) pcb-part-no: SP69A6PCNN

(bootloader) primary-display: tm_ili9882n_652_vid_display

(bootloader) secondary-display:

all: listed above

finished. total time: 0.399s

When I try to follow tutorials that I've found online I always run into the OEM problem. If I try to unlock it with fastboot this is what I get:

>fastboot oem unlock

...

(bootloader) Check 'OEM unlocking' in Android Settings > Developer

(bootloader) Options

FAILED (remote failure)

finished. total time: 0.092s

My initial plan was to root the phone, but at this point the device is useless. I don't know what should I do next to fix it or go back to its original state. Any help will be apreciated.