[General Questions and Answers] Cynesky:
Hello everyone,

I have a big problem with my Asus. I was using Google Chrome, looking for some things on internet, and then my screen just freezed. So I tried to restart my device by pushing start button but only Asus logo (it is white not silver as usual) was showing and the the screen display "Powered by Android" in white and stay on that picture.

So I tried few things, but the recovery mode is not accessible. I can only launche the Fastboot mode(and only with this mode my PC detect the phone).

So I tried the "Kit Root Zenfone 3" available on this site at "http://xdaforums.com/showthread.php?t=2588979".

I followed all the steps, but first the log "0.Install_Driver" can't be executed : windows says "incorrect settings" when I execute it, even in administrator mode.

So i installed manually the driver to see "Asus Android Bootloader Interface" in my device manager. The I launched the second log (all with administrator mode) : "1.Unlock_ze552kl"

And it shows this to me :

Appuyez sur une touche pour continuer...

error: cannot load 'unlock_ze552kl.raw'

rebooting into bootloader...

OKAY [ 0.012s]

finished. total time: 0.012s

...

FAILED (command write failed (Too many links))

finished. total time: 0.022s

###############################################################################

# #

# Device Unlocked #

# #

###############################################################################

< waiting for device >

...

(bootloader) Device tampered: false

(bootloader) Device unlocked: false

(bootloader) Device critical unlocked: false

(bootloader) Charger screen enabled: true

(bootloader) Display panel:

(bootloader) Device is_authorized: false

(bootloader) ssn_num: H3AZCY0586817Z3

(bootloader) isn_num: N0CY1712MB0037886

(bootloader) check_fused: 0

(bootloader) Device resize: false

(bootloader) BOOT_COUNT : 405

(bootloader) SB=Y

(bootloader) Re-partition: false

(bootloader) Device had been rooted: NO

(bootloader) Device has copy fsg to fsgCA: false

(bootloader) Device last copy fsg status: fail

(bootloader) verity_mode: 1

(bootloader) is_ffu: false

(bootloader) verity_counter: 0

(bootloader) total verity_counter: 0

OKAY [ 0.214s]

finished. total time: 0.214s

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And here someting happens on the screen of my phone : on the right we can see that a thing like a barcode is displayed, not on all the screen but centred in column à right.

Then I ran the "2.FlashRecovery". And I have this message.

###############################################################################

# #

# Please boot your mobile to Bootloader mode, and connect your mobile to PC #

# #

###############################################################################

error: cannot load 'twrp-3.0.2-Z017D.img'

###############################################################################

# #

# Hold the volume down button, and press any key #

# #

###############################################################################

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rebooting...

finished. total time: 0.014s

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As I do what it said, my phone just relaunch with the problem I described earlier : only Asus logo (it is white not silver as usual) was showing and the the screen display "Powered by Android" in white and stay on that picture.

And is no more detected by my PC.

So if you have any solution, any things you think I do wrong, please tell me.

I really need help, I tried everything I found but with no success.

Thank you for you help.

Have a nice day.