yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] zex11:
Do you think when you buy a porsche or a ferrari and you can not drive because the wheel fell of or the windshield blew off in the middle of nowhere the factory tells you: oh sorry this a new model, you keep testing it and maybe if we get enough complaints we will fix it. NO!

When you pay top dollar you get a device that works out of the box,period.

HTC is using us as their testers, but makes us pay a 1000$ for it and lose our time perfecting a half-product they placed on the market before it should be released, plus the customer service treats us as idiots and lies directly:mad::mad::mad: : oh we got a lot of good feedback...(yeah right like I was going to call them to say how good a device is), or we dont know anything about a gps lag....f*uck you sit in the car a take a drive idiot!!

The last time I bought HTC!

Getting a nokia. Grrrrrrrrrrrrrrrrrrrrrrrrrr
[Touch Pro, Fuze General] Black93300ZX:
So, what you're saying is HTC is just like Windows? ;-)
[Touch Pro, Fuze General] iboogey99:
i agree htc brings out to many high tech phones.with a very high price tag.but there are always major bugs.no kinda of exception for a $900 usd phone that all of sudden does't have 3g.

now most us owners lost a good $300 of the price in less than a month because it doesn't support 3g.htc doesn't even say there working on a new radio.

i know apple brings out a new product every 90 days,at least they listen and stay with product updates.
[Touch Pro, Fuze General] apd:
Oh come on. Everyone knows that if you are an early adopter, things never work quite as they ought to. Happens with every major tech release. It shouldn't but it does.

The reality is that the majority of features on the TP work just fine and fortunately thanks to the geniuses on this forum, the GPS lag has been all but eliminated. No doubt at some point (provided we press HTC), a fix will be released.

So when you get your Nokia, you should look forward to a whole different set of problems - no platform is even close to perfect.
[Touch Pro, Fuze General] Black93300ZX:
This post I really can't agree with, when they released it they never intended it for North American sale, and you knew that when you bought it. Did you read the part in the specs where it said UMTS 900/2100? If you did, you should've said "hey, this doesn't work with 3G on AT&T... I'm not going to buy it." Why don't we blame Toyota for their Corolla not running on diesel? Oh yeah, because it was never meant to.
[Touch Pro, Fuze General] XL3N7:
When I got my N95, the battery life was terrible, it kept running out of memory and i had to use hacks to bypass their silly protection and install unsigned apps. I also had to use nemesis suite to hack the device and change the product code to prevent it from loosing Greek when I used Nokia's updater to upgrade the firmware, which cannot be downgraded and now, newer devices and latest firmwares cannot be hacked yet, so if you do buy one you won't be able to install unsigned apps.

At least with HTCs we have this magnificent community to create custom ROMs and rectify most problems. Just my .2 cents
[Touch Pro, Fuze General] th1nm1nt:
Hands down...best $1100 I've spent in a long time. I knew going into it that I wouldn't have 3G here in the US. The advantages I have over my T-Mobile Wing (US HTC Phone) is countless. I have minimal glitches, but with all phones that do more than make calls, it is to be expected. I'll be a beta tester anytime for HTC!
[Touch Pro, Fuze General] faria:
i totally agree with the OP,in other hand if the devices were perfect we would not have XDA devs:D

what 1 must realize in todays competitive markets things get rushed out the door to make a buck ,hence why all devices will be never out of beta stage. there is 2 solutions for the problem; 1- stop buying new devices .2- learn to live with it.:)
[Touch Pro, Fuze General] Kevven:
well the thing is that HTC doesent even want to realize that their devices have flaws. And all the flaws are software related. In other words fixable. just look at the TyTn2 and the driver issues there. There still is no fix from HTC. And people here on the forum had to use drivers from the Diamond to fix it. HTC just keeps on making excuses like the HTC Pro was never ment to be a multimedia device when support is confronted with the fact that the TP plays video poorer that the Diamond. I know that the pro istn a multimedia device. But i expect that the hardware that i have paid alot of money for actually does what its supposed to. Why on earth shouldnt it? I love my TP, but HTC should reallt take care of their reputation..
[Touch Pro, Fuze General] jcespi2005:
ey man ;) nice to see you again here...

take care and hope everything will be nice for you and yours....

Cheers
[Touch Pro, Fuze General] graham.hughes:
I've been developing software for mobile devices for five years, and worked with hundreds of models of handset from Europe and North America. I'd rate HTC devices as "above average" in terms of quality. Nokia are neither better nor worse. Get the first Nokia models of a new series, you're in for some "fun".

I have a Nokia. The MP3 player causes the phone to reboot randomly. If I cross timezones, then when I get home, some birthdays in the calendar have moved to the wrong day. Sometimes, it suddenly stops working, saying that the "SIM Locked", and I can't make or receive calls until I reboot it. It's Orange branded, so the Nokia firmware update tool won't support it. Other than that, it works a treat... :)

I could give you a similar list of problems with other Nokia models, or Sony Ericssons, or Motorolas... and I wouldn't even consider a Samsung, NEC or LG.
[Touch Pro, Fuze General] graham.hughes:
And I suspect that anyone buying a Ferrari for the reliability will be sorely disappointed.
[Touch Pro, Fuze General] faria:
and they will never fix that issue because their attention is in the new devices...sad but true.

@jcespi2005

thanks! and the same to you and yours.nice to see you here;)
[Touch Pro, Fuze General] Theutus:
It seems to me that what's getting under your skin the most is that customer service is saying their aren't serious problems, and that the phone is primarily working as intended.

Well, thats their job. Have you not ever seen a CSC in person at a corporate office? It's a bunch of highschool grads who don't know anything about anything that just talk nice, create a ticket in whatever helpdesk software they are using, and forward it or close it.

Just call in, politely state your problem, and if they get enough calls logged, development takes notice and things get fixed.

I think what you need more than an $1100 phone, is a $20.00 script for Xanax. Best of luck with Nokia though.
[Touch Pro, Fuze General] rb14:
Mobile phone manufacturer in 'not everything works properly' shocker.

Our brand new Audi had a digital display that was on the blink from the moment we bought it. And sometimes the front windows would lower themselves 6 inches after you'd locked the car and walked away. Lots of other owners had the same thing. Think Audi fixed it? Fixed any of them? The replacement Porsche (I'm not showing off here by the way) has an lumpy idle, unreliable horn and the steering pulls harshly to the left. Fixes from Porsche? As if.

In common with a previous poster, my experience with Nokias was far more frustrating than with HTC. And if you want diabolical, allow me a few hours to relate my experience of being the fairly happy owner of a Sony Ericsson P800 even happier with the P900 and then to be floored by the abomination that was the P910. Never never again.

Yes mobile phone manufacturers are guilty of getting things wrong, but in that knowlege, I'm just happy I own an HTC and know about this forum.
[Touch Pro, Fuze General] th1nm1nt:
I second that statement!
[Touch Pro, Fuze General] thunda_chunky:
Amen to that brother. While I may not own the Touch Pro, Fuze, or whatever the hell you feel like calling it, I know for me personally, HTC has put out some of the best phones I've ever used. I remember way back when, I was in love the Moto Razr (ew, I know) but then I laid eyes on the good ol' boy that was the Cingular 8125 aka the Wizard. I've been hooked on HTC ever since. Lets face it, if you try to go back to a cheesy ass LG or Samsung phone, you're going to be disappointed as all hell. They just don't compare to the customizable nature of the WinMo HTC devices. Granted pretty much all of HTC phones have had (and still have) their share of issues, but lets get real here, they are simply the ****. I've had my 8525 since its release and there's no way I'd switch to the X1 for example. SE?? Would you rather have a WinMo rookie in SE or the season veteran that is HTC? I don't know about you guys, but I like experience.
[Touch Pro, Fuze General] DSF:
experience in what? deploying bugs?

@zex11 I agree with you.. but we don't have so many alternatives in WM area.

and nokia is not the solution..
[Touch Pro, Fuze General] Black93300ZX:
Put this in my sig, legendary. haha
[Touch Pro, Fuze General] petard:
Hopefully when Microsoft gets off their lazy asses and overhauls the OS, it will be easier for the manufactures to make a reliable device.
[Touch Pro, Fuze General] thunda_chunky:
when I said experience, I meant in regards to HTC. In my opinion, I feel like HTC has better device. Yes they have their own flaws but they still are better than the competition.
[Touch Pro, Fuze General] BlueAnt1958:
The statement says it all

Really can't say it better than that. Everything is else is 2nd place.

Anyone who regularly comes to this forum soon realises we definately get our devices pushed way beyond anything HTC could have invisoned by a team of very dedicated people.

Other manufacturers should be so lucky.

My 2cents worth :)
[Touch Pro, Fuze General] soundguy1202:
well... i think u said it even better.... this forum is the only reason i got HTC instead of omnia! :rolleyes: :D
[Touch Pro, Fuze General] iboogey99:
i am more pissed because the htc touch pro ,is more so the ulitmate unlocked phone when purchasing.which means it should be like a "world phone" works on just about every gsm carrier.if that carrier offers 3g it should work on it.

now if i wanted a only works in europe 3g.or work only usa 3g.based on the radio built in it.then the price should be way lower and i should just purchase the phone made and locked for that certain cell phone company and its country.

but when u buy the the manufactor unlocked phone damn thing should work on a gsm network and highest data singnal given in that country.
[Touch Pro, Fuze General] Tregrad:
exactly why I havent upgraded to vista (or downgraded to it) and exactly why i said you would have to be a moron to pay that much for a new phone, especially when in 3 months it will be half that AND the buggs will be worked out and a new rom built.

so thanks for all the beta testing for those of us who have some patience :eek:
[Touch Pro, Fuze General] Black93300ZX:
If it should've been priced so much lower when it's not a quad-band UMTS phone, why did you buy it for the price they set? You had to have known it wasn't quad-band UMTS, it's right in the specs... There's a saying, I believe it's "caveat emptor", and it basically means it's your fault for not knowing what you were purchasing.
[Touch Pro, Fuze General] zex11:
Now reading this replies, I am sure that Kayser Soze himself is the owner of HTC. You know: The greates trick the devil ever pulled was convincing the world he didn't exist :))))

I only wish that Microsoft bought HTC so I can hate them together :)

P.s. I still think it is wrong to treat customers as your personal beta team, make them pay a lot of money for it , and lye to them. That is Microsoft style of bussines. I am aware that new tehnology has bugs, anyting else would be odd, but the normal reaction is- yes HTC also reads xda forums, is aware of the problems,and is working on a fix a we speak.

all I ask for.

Look at the solutions here, work a round it a bit a issue a official fix. That is normal bussines, and people accepting the Kaiser-no-driver-****-of-a-product situation is not normal for me.

They call them self High Tech Computing. What is high tech in getting a GPS fix a cheap chinese 25$ gps has? What is high tech in video performace Kaiser had, my 25$ disposable phone has?

You create a company for high end. Charge high end prices.

Deliver a high end product.

Thanks
[Touch Pro, Fuze General] TheBundo:
On the upside, they won't be using any of the 3G bandwidth
[Touch Pro, Fuze General] Kevven:
well how often does HTC come with major fixer for their products? And how often has it happend in the past? And soon the Touch HD will come out. And i really dont think their main focus will be on replacing software on their "old touch" devices.. Im just saying. I want a phone i can trust wont be forgotten by HTC support. My N95 that is three years old just got a major update three weeks ago.. just saying..
[Touch Pro, Fuze General] KuroiOni:
Well, this suggestion is for those who aren't interested in experiencing. Do research on the phone that you re going to buy so you won't be pissed so much ;)
[Touch Pro, Fuze General] Untouchab1e:
This conspiracy theory doesnt really hold up!

My Touch Pro works flawlessly, and I havent even experienced any GPS lag. But, as have been said, when you are an early adopter, you have to accept the possibility of bugs!

Look at the iPhone! Its been out for over a year, and its still full of bugs! HTC devices will never even come close to the amount of bugs and faults we have seen on the iPhone!

Stop complaining!

I am also annoyed about the complaints on the Camera functionality! If you want a camera phone, get a Sony Ericsson Cybershot! HTC devices have never been about camera, its just been there to be there, nothing more!

Ah, you MS-haters are a fun lot! "Ugaaa, Vista sucks...". FYI, Vista x64 Ultimate is the most stable MS OS i've ever used (Win95-XP)!
[Touch Pro, Fuze General] DSF:
I was ironic. Yes, HTC has experience in WM domain.	So, even more they should look carefully at each aspect of their phones before releasing.. Also they should listen to their costumers, to their needs..

And accept the bugs? No way!

I doubt your Touch Pro is working perfectly. There are some general issues. If you haven't encountered them yet this doesn't means that you don't got the issues. Some reference point: wrong keymapping, tss via wired handsfree,etc etc

---

And ten points question: If they said that touch pro is a business device and not for multimedia means, why they advertise it as "Power Meets Beauty, Work Meets Play".. "The HTC Touch Pro combines business with pleasure.."

Honestly, many HTC Diamond/Touch Pro owners said that this was their last HTC device! (and in the past they were HTC fans). Don't you think why?

Because of the HTC direction, since the TyTN II release and other Qualcomm devices. One device has video issues, other multiple annoying issues..

At the price of touch pro I expect something really pro without stupid issues + wait many months for a fix (if that will come) before I can enjoy it.

When they learn?
[Touch Pro, Fuze General] KuroiOni:
Couldn't agree more! :D
[Touch Pro, Fuze General] Kevven:
Well the reason people is pissed is that not everybody can afford a new phone every month. And when you pay alot of money for a product you atleast want to have a good support group for it. Not just getting dissmissed when you point out a problem. And i want the hardware on the phone working as its intended! The hardware i paid for! And when things can be fixed with a software update, then i get a little dissapointed when it isnt fixed. Now i know that the TP is still young in the market. And that hopefully fixes will come out. But to the people who are saying that we just have to live with the flaws. Well you either have alot of money and dont care. Or your just ignorant and careless.
[Touch Pro, Fuze General] KuroiOni:
As i said, do research on the phone before you buy it since it will be expensive.
[Touch Pro, Fuze General] Kevven:
Do research? I read the specs, and that should be enough. If you expect a product of performing as it should!
[Touch Pro, Fuze General] Untouchab1e:
Im just saying that bugs in high end phones isnt something you only find on HTC devices. iPhone costs 1100$ unlocked here, and its buggy as hell! My touch pro works like a dream and i dont regret getting it. and if you think you can just look at specs and get a phone you expect to work 100% free of bugs, you are naive, and dont realize how complex these phones and their software really is!

either wait for a new ROM, or stop bying expensive professional phones right after release!
[Touch Pro, Fuze General] Kevven:
No im not naive. I just mentioned the specs beause of what someone said about the cam earlier in the post. That the cam was there just to be there. It shouldt work apparantly.. thats a bit funny to me. But your right. It is early on. But reading this forum. And i have done so for a long time now. Really dont make me feel any better. Cause the faults that were on a product a year ago. Still is there. And people here are still trying to fix them. And thats just a shame.. Cause HTC should be the one doing it. And the people here saying that the TP works flawlessly. Can you honestly say that? Non of the atleast 20 bugs that have been mentioned her on the raphael forum dont involve you?

I still love my TP, and im not giving it up yet. But i support the people here saying that simply ignoring the flaws and living with them isnt the way to go. HTC support has been ignoring things in the past. And thats an error they shouldt be allowed to do again. If you ask me.

The problems are not hardware or design. They are software. And so were the problems with earlier devices. They are fixable. And thats what people want.
[Touch Pro, Fuze General] thebiscuitboy:
New to HTC of which the TP is my first, yeah I'm happy with the device but I'd like to see some of the ongoing issues resolved sooner rather than later. I think the phone has got loads of potential, it just needs HTC to make sure they work through the bugs otherwise they'll just end up loosing customers.
[Touch Pro, Fuze General] gustok:
Resolving issues

Out of all the times you have posted here, and don't get me wrong I'm a noob over here, have you sent an email to HTC proclaiming this way? How many ROM's have you cooked in order to try to resolve your issues?????? Most people come to this site to have issues resolved or to help other people resolve theirs, not just to whine that they didn't get what they expected. I'm sitting in argentina with a us tilt that hasn't work on the gsm networks down here.......it's a quadband...big deal...going through every radio flash that I can find to try and find some sort of signal.....if it doesn't then I will go another way about it. If it doesn't do what you want and your not willing to help try and fix it, sell it on ebay and get something else. :cool:
[Touch Pro, Fuze General] Kevven:
Well you are missing the point. People here are fixing problems HTC wont! And that is not how it should be! I may not have made ROM's or made fixes. But then again. Im not educated for that. Im very greatfull for the work being done here. That is awesome. But it still is a shame that people sitting at home are doing HTC's work.

And yes ive been in contact with HTC support. And the answer is the same. They dont have enough complaints, or they didnt know about the problem.

And what you are saying is that if your phone dosent work youll just repace it? So that is the solution? That is the way to go for HTC to keep their customers?

And again. Im not whinig about this. Im pointing out something. And i support the people who get gunned down by people telling them to shut up and get another device! cause the reason we all are in this forum is because the devices needs fixing, right? So why shouldnt people be allowed to tell their story of what is wrong?
[Touch Pro, Fuze General] zex11:
Great thinking.

I wake up every morning and go this forum hoping to find a solution to one of the problems.

I also own a HP laptop, but never visited any forums because i paid 950$ and it was functional out of the box.

I own an Opel car. Never visited a thread that says: Wooa brake problem solved!!! You can now stop at traffic lights!!!

Why? Because these products deliver what they say on the box, not more not less.

If a phone says 3.2mpx camera it should work,period.

I am not talking about the reliability of the product, but the specs. Computer computes, car drives, but the phone....sucks
[Touch Pro, Fuze General] gustok:
If it doesn't work I am going to fix it, if i don't know how to fix it then I am going to learn how to fix it. Its not the point of telling people to shut up or stop whining.....it is the all talk but no action. Ok so htc isn't doing jack all for you, sorry do something about it.........learn to fix problems yourself. So what if HTC has customers in the future....you already have your phone and unless you have alot of stock in them what does it matter. anyway, said my two bits l8r
[Touch Pro, Fuze General] Kevven:
If i want to learn how to fix a HTC device i will do so cause i want to. Not because i have to because it isnt working properly.

But i am reading alot about this. And its interresting. But lets face it. Im not a software developer. So that makes me unworthy of owning a TP? cause i cant fix it?
[Touch Pro, Fuze General] apd:
You are missing the point. Cars have recalls when they get things wrong. Your HP laptop will have firmware and software updates.

Untouchable is right - early adopters know (or ought to know) that things will not be perfect first time round. It shouldn't happen but it does. For the same reason, when the rom chefs cook new roms on this forum (and thanks again to all of them), they often have bugs for a few iterations but then get better and better.

So if you want a perfect device, wait about a year for the bugs to be ironed out. This is not a perfect world. And the reality is that the majority of bugs have now been solved on this fantastic device.
[Touch Pro, Fuze General] apd:
No, of course not. We are all learning, thanks to this great community and particular to thanks to those with a bit more tech savvy, who lead the way.
[Touch Pro, Fuze General] DSF:
Dude, the first "lot" of TP owners couldn't do any research.. because there weren't any information! (logically). So, some users had to buy the phone to observe the issues. Thanks to these people, the rest of other people which intended to buy a touch pro NOW have an idea of what a touch pro actually is. An overpriced very fancy looking device with a lot of bugs. If it's software or hardware.. the user doesn't care. The user just feel them. He payed a lot of money for a device that can work as stated on the paper (official specs)..

what a relief, the iphone has bugs too.. Ok, wrong dude. If the iphone has bugs that shouldn't make me happy nor thankful. That's why a manufacturer is better than another, because reliability.

Don't try to defend HTC such way... they will say again "ah, we got a lot of positive feedback, just some noobs have problems with our devices" :mad:

Sorry for being a bit sarcastic.. but I really want something better from HTC.
[Touch Pro, Fuze General] apd:
You're right but every one of us early adopters knew that the TP might not work fully as it ought to (although we expect the vast majority of it to work as it should). That, I'm afraid, just goes with the territory.