yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S10 Guides, News, & Discussion] golemka:
Hello

Is it possible to list all the debloated apps done by

https://xdaforums.com/t/galaxy-s10-s10-debloat-bloatware-removal-list.3912073/

I have found pm list packages -u but it shows every package what is currently installed on your phone.
[Samsung Galaxy S10 Guides, News, & Discussion] gh0st85:
bash -c 'diff <(adb shell pm list packages) <(adb shell pm list packages -u)'
[Samsung Galaxy S21 Ultra] derausgewanderte:
Hi all,

I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your device. Especially when you paid premium. It is hard to describe even with pictures.

I first noticed a weak shadow at the top that was not even. When I started tilting the phone in the light I then noticed what looks like the LC screen delaminating from the top glass downward into the device towards the top. The bottom does not show that at all. It's a reflection from the gap between the top glass and the lc screen I am pretty sure. It's not a perfect straight line from left to right and curves a little towards the left and definitely around the camera punch out.

Note, it is not a cause of reflection from the top screen, I assure you that by tilting the phone it is something under the top glass.

Long story short, before I contact Samsung about this I wanted to ensure that I am not overinterpreting things.

The first picture shows the bottom of the device. Looks great.

The second under identical conditions shows the reflection between two glass surfaces just down to the bottom of the camera punch out across the width of the screen.

The third picture shows the top of the screen while on

The fourth is trying to capture the shadow. That is really hard to capture without manipulation the image and even then with the camera it's not very visible. Trust me, it is by eye.

Any help appreciated. And of course, I am not waking up any sleeping dogs and make others paranoid with this.

cheers

View attachment 5359713View attachment 5359715View attachment 5359717View attachment 5359721
[Samsung Galaxy S21 Ultra] Security555:
Sorry in advance for asking you trivial question.

Have you already removed Samsung's original pre-installed screen protector?
[Samsung Galaxy S21 Ultra] derausgewanderte:
I am in the US and the Ultra's were not shipped with a pre-installed screen protector. That would be an easy fix though. Unfortunately not in this case. What you see is the bare screen.
[Samsung Galaxy S21 Ultra] Security555:
Didn't know that.

Regarding your observation/concern,

I don't see anything that fits your description on my unit.
[Samsung Galaxy S21 Ultra] derausgewanderte:
Great, that is one data point for me to contact Samsung. Cheers
[Samsung Galaxy S21 Ultra] blackhawk:
It's solid glass... which doesn't delaminate.

Looks like a screen protector if it's on the outside of the glass. If on the inside it's the AMOLED display it's self that is warping... not good if so.

Some of the same models may have with a factory installed protector and some not.
[Samsung Galaxy S21 Ultra] derausgewanderte:
yeah, it's definitely NOT on the outside of the glass. It's inside and as you say it might be the amoled that is warping. Will try to see if they fix it.

cheers
[Samsung Galaxy S21 Ultra] derausgewanderte:
hmm, took a closer look but that to me looks like a reflection of light form the edge of the screen or the metal frame. Thank you. I will definitely start a repair/return process.

cheers
[Samsung Galaxy S21 Ultra] blackhawk:
That sucks; you paid good money for it and deserve a defect free device.

That should've never slipped through QC.

Take detailed pics the day you box/ship it, double box and insure it. Use FedEx or UPS.
[Samsung Galaxy S21 Ultra] felloffthetruck:
Sure looks like a screen protector is on it. Look at the circle around the camera cutout.
[Samsung Galaxy S21 Ultra] blackhawk:
Looks like the display cutout to me...
[Samsung Galaxy S21 Ultra] mpore14:
looks like a defective glass to me. Would pay to get that replaced.
[Samsung Galaxy S21 Ultra] enigmaamit:
I don't think that is a camera cut-out of a screen protector. Looks like the face-unlock indicator animation that appears around the camera on the lock-screen. In all of OP's images, that ring is only visible on the lock-screen image.
[Samsung Galaxy S21 Ultra] enigmaamit:
Tried to compare it with my phone, and I can't replicate any warping or shadows. Seems to be a defect under the front glass. I'm no engineer but my guess is that the underlying OLED panel has come away from the overlying Gorilla glass (probably due to LOCA failure - the adhesive that keeps the glass adherent to the OLED screen below.

Whatever it is, it's not normal. If I were you, I'd start bugging Sammy for a device replacement, failing which you should at least get a screen replacement under warranty.
[Samsung Galaxy S21 Ultra] blackhawk:
Why isn't covered under warranty?

They claiming user damage?

See about filing a complaint with your state attorney general's office.

File a complaint with the FTC; enough complaints will generate hefty fines for Samsung.

I can verify that Samsung Support completely sucks. Fk them.

Keep calling them until you get a rep in the USA, usually mid AM works best. The SK and the Philippines reps are useless.

Don't leave them off the hook. Hammer them.
[Samsung Galaxy S21 Ultra] derausgewanderte:
No worries, I will! Cheers
[Samsung Galaxy S21 Ultra] enigmaamit:
Damn! That's a horrible experience. Make sure to drag this through the mud on social media. Eveytime a corporate giant has tried to screw me in private, I've found that I get easy effective resolution once i start calling them out in public, specifically Twitter. They will try to hush it and move to DM immediately. Keep your boot on their necks over there and you should see some results. You're unlikely to be the only one suffering from this issue - this approach will also help you get in touch with other users suffering the same plight and bring attention to the defect. You may end up helping yourself as well as a bunch of other people.
[Samsung Galaxy S21 Ultra] derausgewanderte:
yep, that's what exactly worked with Fitbit. Cheers
[Samsung Galaxy S21 Ultra] blackhawk:
Never hurts to boast your love of blogging...
[Samsung Galaxy S21 Ultra] enigmaamit:
LoL, you and I think eerily alike :ROFLMAO: :ROFLMAO: :ROFLMAO:
[Samsung Galaxy S21 Ultra] babyboy3265:
I have not read all the previous comments but from the look of it, you may have dropped the phone and started a process of the screen ungluing, or something....

If Samsung cannot help you replace it and you are stuck with it like that, I can offer you to consider UV glue like the one used in UV glue tempered glass which is sold on aliexpress...

With it, you just have to put the glue so that it enters and fills the space with the air, and then once it is done, you put the UV light and it cures and hardens. Problem more or less solved.
[Samsung Galaxy S21 Ultra] derausgewanderte:
An update to my story. After making some wind on FB and Twitter I was encouraged to send it in.

It arrived at Samsung Repair via 2day air. Yesterday I received the good news that it has been repaired under warranty with the note "touchscreen failure". It's being shipped back to me now and I hope to have it my hands again in a couple days.

cheers and thanks for listening/reading

PS: I've never dropped the phone. I would have associated the screen failure with that of course. I have not lost my marbles yet.
[Samsung Galaxy S21 Ultra] enigmaamit:
That's very good to hear 👍

Seeing more and more reports of the S21U screen failure. Worries me a bit...
[Samsung Galaxy S21 Ultra] blackhawk:
The worst outcome is it fails out of warranty.

Exploding batteries and now black displays.

Perfect.
[Samsung Galaxy S21 Ultra] Kenora_I:
Aint that bang on tatic. Using that will ensure success.

When they dont listen, make sure they do.

Im sure samsung will do smth now.
[Samsung Galaxy S21 Ultra] derausgewanderte:
Another update and that will be the last one for a while. I received the phone back today.

I don't know how their repair system works. But it looks like the repair person simply checked the boxes "touchscreen failure" and "repaired" to be able to get this through the process.

Because, absolutely nothing was done to the phone. Their FB minions feel sorry of course and ask me to have them open another repair request.

Not for now. I am too tired of this. I'll get back to this before my warranty runs out or if it gets worse.

ugh. better than having a black screen I guess
[Samsung Galaxy S21 Ultra] enigmaamit:
Bummer! That sucks :oops:

I would've lost it and gone after the a****oles all guns blazing. Not raising another service request would imply accepting the repair as satisfactory. But I can understand your frustration, and this would require a lot of patience to get sorted out.

Here's hoping that the issue doesnt get any worse going forward... do keep us updated.
[Samsung Galaxy S21 Ultra] blackhawk:
So the damage is still there?

Rest then go on the warpath if so.

Consider it a lesson in assertiveness (I didn't say it be easy*).

Demand a flaw free product or a refund check.

Meh send it back. If you used a Master or Visa card file a claim. Fk em silly.

*but rewarding to see it through and get results. I'm still proud of the Sony refund check I squeezed out them almost 20 years ago. It wasn't easy.
[Samsung Galaxy S21 Ultra] derausgewanderte:
yeah, I considered CC file claim, but I purchased it from BestBuy. I'll call them next to tell them that I will not accept the "repair".
[Samsung Galaxy S21 Ultra] blackhawk:
File the card claim. Fk Best Buy. Ask the card company rep who to return it too.

For the card company to process the claim the phone must be returned. Probably Best Buy as they sold it. Tell the card rep that BB failed to repair it. Demand a refund. Using the card gives you certain bought in good faith legal rights.

Get it... then get a better phone. There's no excuse for that kind of behavior. I've seen used car salesmen with more integrity.

At this point I wouldn't trust this model, there been at least 2 other display complaints here ie the black screen of death, the display just died.

A used Note 10+ 512gb or the Note 20U are better phones.
[Samsung Galaxy S21 Ultra] derausgewanderte:
blackhawk, enigmaamit. thanks for your support. I contacted them again today and was on the phone for an hour. Made sure everything is documented including the blatant lie that the touchscreen had a failure and that the actual failure of the screen separation was not fixed.

It's going back to them one more time tomorrow. Their support team ensured that it will be taken care of. I am not highly optimistic about this but who knows. They keep talking about "physical damage" and label it as "not under warranty based on condition". That of course is total BS and the rep I talked to agreed. Whatever their positive attitude today means, their left hand not know what their right hand is doing, this could go anywhere. I will find out be end of week and report back.

If this isn't fixed under warranty I'll keep doing this until they get tired. I am not giving up on this, also because the separation line of the screen to the glass is moving.

The other part that is absolutely mind boggling is that, if you take all the time an energy they, UbreakIfix and I spend on this together, you can probably buy 3 of the phones. Ludicrous
[Samsung Galaxy S21 Ultra] blackhawk:
Send it back to the seller after filing a claim with the credit card company. Get a full refund.

Samsung had their chance to make it right.
[Samsung Galaxy S21 Ultra] enigmaamit:
Best of luck buddy. I really hope all your efforts pay off. Delamination is progressive. It will just keep getting worse with time. Don't relent, keep the pressure going till they break.
[Samsung Galaxy S21 Ultra] derausgewanderte:
Update 7/31/21

I shipped out on Monday and it arrived on Tuesday at repair. Looks like they are actually doing something this time around. While this seems to be good news, you'd think it would be easier to just ship a replacement device.....

The fact that the "part" is not in stock, even at Samsung repair, speaks volumes I would say.

More later
[Samsung Galaxy S21 Ultra] blackhawk:
You need to demand that... like I said *shakes head*

File claim with credit card company and return phone.

Or get jerk around... personally I be ripping eyes out.
[Samsung Galaxy S21 Ultra] enigmaamit:
I'm sure he's doing what he can... not every country has consumer laws where you can get a replacement on a device or a refund from CC company months after purchasing a device. I think the days of getting replacement devices (outside the DoA window) are over... Those were great days, I've had so many devices with hardware issues replaced with brand new ones. I once got a HTC Desire S replaced just coz there was some issue with the software and the service centre wasn't even bothered enough to re-flash. They just threw me a new one and sent the old one back to the warehouse. This was in 2011 I think. Over the years, I've seen the quality of warranty degrade. Even Apple, who was the king of device replacements, has switched to repairs on many of it's devices now before they even consider a replacement (ironic, given how hard they try to dissuade repair). But the fact of the matter is, companies no longer consider replacement easily and try their best to either con the customer by ignoring flaws, or try to cobble together some kind of repair to get the customer out of their hair.

@derausgewanderte I'm happy to know you've made some progress. Very sad that you have to stay away from your device for so long... but hold on, I have a feeling this time you'll get a new screen.
[Samsung Galaxy S21 Ultra] blackhawk:
If you bought it with a credit card you have leverage especially a MC.

Samsung is infamous for poor customer service.

The squeaky wheel gets the grease... just asking isn't enough many times though.

Obviously you need to know the practices and laws of your country, not my concern.

Try getting a full refund check from Sony, in any country, I have, 🤣
[Samsung Galaxy S21 Ultra] derausgewanderte:
one at a time. If they fix the phone, I should be okay. That's what the warranty is for. If they don't I can still go the heavy duty route.

cheers
[Samsung Galaxy S21 Ultra] blackhawk:
So basically you paid full price for a refurbished phone. Plus the lost time and aggravation.

Yeah, perfect day.
[Samsung Galaxy S21 Ultra] derausgewanderte:
Woah, ROFL. Heads exploding and Hitchcock sream image . New email from Samsung just now.

heading to the CC account now to file...
[Samsung Galaxy S21 Ultra] enigmaamit:
What the hell! This is absolute nonsense on Samsung's part... Lousy bastards. Go ninja on their ass. If I was in your position, my next stop would be the Consumer Court. Have to go legal on these sleazeballs now!
[Samsung Galaxy S21 Ultra] derausgewanderte:
yes, working on it.
[Samsung Galaxy S21 Ultra] blackhawk:
Yes, well... now do you see?
[Samsung Galaxy S21 Ultra] derausgewanderte:
my friend. I've been able to SEE all along. These things take time. A text message or call to the CC will not solve the problem. It starts a long process. The CC is a BB credit card and checked with them this evening. They are sending me back to Samsung. There will be a lot more phone calls.

Maybe it's easy in your country or on your planet....

Thank you for reading and keeping me on my toes to get this resolved!
[Samsung Galaxy S21 Ultra] blackhawk:
I'm in the USA. You need to know your consumer rights... wherever you are... and exercise them.

Posting here about it isn't what I would do because it doesn't get anything done.

And it's a small, small world.
[Samsung Galaxy S21 Ultra] derausgewanderte:
we are
[Samsung Galaxy S21 Ultra] blackhawk:
So when did you get the phone?

This thread was started on the 11th.

If the purchase was made this month I would have l filed a complaint with the bank that day and sent the phone within a day.

By not doing so you compromise your position.

Samsung has made some great phones but I have zero confidence in their customer support, they earned it. Samsung has one open box special from me because of this. It would have been completely avoidable however Samsung did it to themselves. That was almost 2 years ago and my opinion of Samsung's customer service has only worsened after more first hand exposure to it.

Good luck.

This doesn't help you now but history tends to repeat itself.
[Samsung Galaxy S21 Ultra] derausgewanderte:
March 27. BB would have exchanged the phone within the 30day return window, if it had been in June. That would have been my first action. I must sound like an idiot though, seeing your assumptions...
[Samsung Galaxy S21 Ultra] blackhawk:
You should have stated that at the get go.

You know what Benny Hill had to say about the word assume.

I got the 10+ shortly after it was released so the same thing could have happened to me. Being one of the first isn't always a good thing...

Your can file a complaint with your State Attorney Generals office, they may or may not be useful. See if the card company will help, remedies vary by card type and state.

Other than that lean on the seller and especially Samsung. Use the term manufacturer defect.
[Samsung Galaxy S21 Ultra] mzsquared:
@derausgewanderte

That's really bad & sad CS experience, it reads like like one of those customer's horror stories we'd like to never be in personally. I went thru two similar situations in the past and it both cases when I was losing all hopes I reached out to BBB detailing my complaints and got satisfactory resolve in both cases. I think big business still fears BBB in the US because they still posses the authority to counteract the corporate bs hype of the "greatest products" by providing the real results from customer complaints feedback. Try filling BBB complaint if everything else fails.

My last case I turned to BBB for help was w/ big o' tv manufacturer giving me the run around when, one month before the warranty's end, I discovered that the tv screen was gloving all night an eerie neon-green light after turning it off. Their solution was to replace it and they kept replacing it like 4 times bringing me tvs with the same defect and each time the cs response was: "ok, we''ll have to replace it again" When they got the BBB inquiry, I didn't have to deal w/ the cs anymore, got call from the company's headquarter people and they offered me the newest and upgraded model I'm happy with since. Later on I found out that the faulty model was practically non-repairable, it had serious design issues.
[Samsung Galaxy S21 Ultra] derausgewanderte:
After another phone call explaining my next steps to go to the consumer court and evidence I have, the return shipping label changed to this:

I contacted the FB Samsung Support folks to clarify:

More later
[Samsung Galaxy S21 Ultra] derausgewanderte:
in the interim, an example of how this could work. The rubber cushion on my MS Surface headphones v2 came loose.

Went to my MS account and started the return process (Thursday last week). Not a single phone call or person involved. Received a brand new set today sans original retail box. Contained everything else, even the carrying case. Kudos to MS
[Samsung Galaxy S21 Ultra] blackhawk:
LMAO, nothing's ever easy with Samsung tech support...
[Samsung Galaxy S21 Ultra] ione2380:
You had bad luck with one unit and I'm sorry, but don't get discouraged by this. If you got a refund, I would recommend you still buy the 21U as it's still the best phone out right now. I have it for 5 months and I have no problems with it. Any phone from any company can develop defects or other problems, but that doesn't mean the respective phone model is bad.
[Samsung Galaxy S21 Ultra] derausgewanderte:
I would say it's among the top three, agree. I am not blaming hardware. I understand that there are always problems with hardware. The company needs to stand by this and have a no questions asked return/refund policy in place. Why would I buy a piece of hardware if the company has absolutely no trust in their customers? They can make the world's best phone, I will not buy it from them with their broken support system. It's one of those companies which has grown so large that the Support has so many layers that the left hand does not know what the right hand is doing.

Case in point. They have been processing the refund for over a week now and I have not heard a peep, except the FB support folks who keep telling me it's coming. Now they are holding me hostage.
[Samsung Galaxy S21 Ultra] blackhawk:
Just floating your money and making a little more interest on it. It all adds up...
[Samsung Galaxy S21 Ultra] derausgewanderte:
update 8/11/21

no further responses from Samsung FB Support for 10 days. Apparently they got tired of me.

I called Samsung and found out from first level support that the refund request was denied. Was I surprised? Not really....

Asked to be moved to supervisor. Eventually I talked to an accountant. She informed me that the internal refund request was denied because of some minor missing information. She pushed it through and confirmed that I will receive the refund at the full price of the device, gave me a new ticket number and an account number for the transferal. The process will apparently take 18 days or less.

This whole thing is causing me stomach ulcers.

I'll get my refund but I will also push through with the report to the consumer court. This is simply unacceptable. I am not even convinced that the transfer of funds will work smoothly. I don't believe anything they say until I actually have the money in my account.

For me this is an absolute deal breaker. They can sell this for $700 and I wouldn't touch it.

cheers
[Samsung Galaxy S21 Ultra] Dpk1:
I've been using Samsung flagship smartphones for a long time. I know that most support/service guys in all tech companies will be underwhelming when it comes to getting a refund/replacement/repair under warranty. But the worst experience I've ever had is with Samsung support!
[Samsung Galaxy S21 Ultra] derausgewanderte:
final update and closing this chapter.

I received my refund today, including the taxes - to the penny.

What a cluster-f..k

peace and over.
[Samsung Galaxy S21 Ultra] enigmaamit:
Well, congratulations on winning the battle 🎉
[Samsung Galaxy S21 Ultra] Beefheart:
Congrats on getting the refund. I've already told myself this is the last Samsung I will buy, if for nothing else the fact they're the only smartphone manufacturer that leave a permanent mark on a phone simply because you want to root it. Then on top of this you have abortion levels of customer service like this.

It's not as if there are no alternatives out there these days. I'm quite liking the looks of the latest generations of Sony Xperias. Hopefully they're still cutting the mustard when my current contract is up in February 23.
[Samsung Galaxy S21 Ultra] blackhawk:
Samsung might redeem themselves next year with a killer Note release.

You can run these phones quit well with no root.

To that end it's the newer Android OS's that are the bigger threat. 9 was the last good Android OS release, 10 was worse, 11 just sucks, 12???

You got time to kill... so it will be interesting how this plays out.
[Samsung Galaxy S21 Ultra] derausgewanderte:
Unconditionally Guaranteed :)

This is the day

couldn't resist. Maybe not his best album according to many. I like the simplicity of this one.

cheers!