[Huawei Developers] PescaDaTreta:
Streamlabs support answer on discord no joy i dont see a real eford to solve it and basicly admit its a problem on there side :( https://discord.com/channels/346751285514469388/398836252603973632/872481815057805403

"Pesca da Treta — Today at 3:11 PM

Hi all, crackling mic audio, advice needed were to look, were is the problem!? Huawei, youtube, or streamlabs? need advice please streamlabs say its a know issue and are working on it no eta tho, youtube says exactly the same, huawei just stalls no concrete answer. here should i look into to fix this please 1000 dollar phone worked fine for a wile now it does not or any huawei for that matter... really need some pointers its ruining my channel heres my post on xda foruns detailing what ive done so far to narrow this fault down and trouble this how came there arent more people complaining about this if any one could read it and help please https://xdaforums.com/t/huawei-crac...fault-crackling-poping-audio.4314647/(edited)

streamlabs suport — Today at 3:12 PM

Hey there. I think there is actually an open report for this - let me check on it for you. One moment.(edited)

Pesca da Treta — Today at 3:12 PM

thanks buddy

streamlabs suport — Today at 3:15 PM

So, there has been a report being investigated by our developers for some time now on this issue. It's with Android users and Youtube, and it results in audio distortion/crackling/etc. Our developer has told us that there really isn't an ETA right at this time. I know that isn't ideal, but we've been actively following up on this report to see if we're making any headway.

[3:16 PM]

It's hard to narrow down where the issue is, but it definitely isn't the phone itself necessarily. Samsung users have had the same problem, so it's something between the operating system, Youtube, and Streamlabs. I will say, however, that this doesn't happen with Twitch or Facebook.

Pesca da Treta — Today at 3:20 PM

yes i do know about the facebook and twitch no problem, i didn't knew about other brands doing it to could find one yet did tested a few , thanks for that. it narrows it down a bit for me but gets me know here for know and its been almost a year now. so its not because its an huawei

shouldn't rollback streamlabs app to an old one and phone version work? because it does not

its really weird

no luck for me...

whats options do i have?

and thanks for you patience

streamlabs suport— Today at 3:24 PM

Oh, no worries at all. Unfortunately, rolling back the app version wouldn't be something we could do. We've been waiting quite some time to try and find a resolve for this, but the issue has been bit difficult to reproduce for our developers, so there isn't a lot of information to go on. I'm really sorry about that. I don't have much guidance on working around this issue other than streaming to a different platform, but I do understand that isn't ideal for Youtube streamers. I wish that I had better advice.

Pesca da Treta — Today at 3:33 PM

easy to replicate , any huawei phone. p10 p20 p40 lite pro mate 20 pro. so many. i don't see a real will on streamlabs to fix it. rolling back the app is an option ive done it, actually i've done it it all versions of streamlabs mobile since 2018 easy found online. i even roll back the phone version to on mate 20 pro and p10. i understand your doing what you can and to the best of what you can say. but i really doubt any real eford is being put into this. same thing happens with stream elements can only say i'm very disappointed and will take this in consideration in future, also recommendations.. im getting no real help from streamlabs it self. not you you are 5 star rating thanks you. any additional info can be left anonymously on ......... thank you

[3:35 PM]

wonder if a custom room on my mate 20 would solve this

streamlabs suport — Today at 3:36 PM

You are welcome. I understand the frustration, and if you would like to get email updates on this issue, you can certainly submit a ticket (I imagine that would be easier than asking in Discord every so often). https://support.streamlabs.com/hc/en-us/requests/new

Pesca da Treta — Today at 3:37 PM

yes in did. thanks for that too "

Ticket submitted to streamlabs support after this

#519681 tiket request to streamlabs support https://support.streamlabs.com/hc/en-us/requests/519681