[Moto G7 Plus Questions & Answers] staffstony:
To be honest, my neighbour 'updgraded' my device from Android 9 to 10 so I am not sure if he unlocked the bootloader or not.

I have the unlock code though from Motorola in case it is required.

Here is the output from getvar all, i've replaced the device serial and IMEI with '*'.

(bootloader) kernel: uefi

(bootloader) version-bootloader: MBM-3.0-lake_retail-38523c9-200214

(bootloader) product: lake

(bootloader) board: lake

(bootloader) secure: yes

(bootloader) hwrev: PVT

(bootloader) radio: WEJP

(bootloader) storage-type: eMMC

(bootloader) emmc: 64GB MICRON S0J9K8 RV=08 PV=10 FV=0000000000000004

(bootloader) ufs: N/A

(bootloader) ram: 4GB MICRON LP4 DIE=16Gb M5=FF M6=04 M7=10 M8=10

(bootloader) cpu: SDM636 1.0 (1)

(bootloader) serialno: **********

(bootloader) cid: 0x0032

(bootloader) channelid: 0x00

(bootloader) uid: B429986C

(bootloader) securestate: oem_locked

(bootloader) verity-state: enforcing (0)

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 536870912

(bootloader) reason: Volume down key pressed

(bootloader) imei: ***************

(bootloader) meid:

(bootloader) date: 07-11-2019

(bootloader) sku: XT1965-3

(bootloader) carrier_sku: XT1965-3

(bootloader) battid: SB18C36892

(bootloader) battery-voltage: 3773

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) ro.build.fingerprint[0]: motorola/lake_reteu_n/lake_n:10/QP

(bootloader) ro.build.fingerprint[1]: WS30.61-21-9/664a:user/release-key

(bootloader) ro.build.fingerprint[2]: s

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full: <not found>

(bootloader) ro.build.version.qcom: LA.UM.8.2.r1-04300-sdm660.0

(bootloader) version-baseband: <not found>

(bootloader) kernel.version[0]: Linux version 4.4.192-perf+ (nobody@andr

(bootloader) kernel.version[1]: oid-build) (gcc version 4.9.x 20150123 (

(bootloader) kernel.version[2]: prerelease) (GCC) ) #1 SMP PREEMPT Fri A

(bootloader) kernel.version[3]: pr 10 06:08:41 CDT 2020

(bootloader) git:abl: MBM-3.0-lake_retail-38523c9-200214

(bootloader) git:xbl: MBM-3.0-lake_retail-923e768-200214

(bootloader) git:pmic: MBM-3.0-lake_retail-923e768-200214

(bootloader) git:rpm: MBM-3.0-lake_retail-50d7845-dirty-200214

(bootloader) git:tz: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:hyp: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:devcfg: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:cmnlib: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:cmnlib64: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:keymaster: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:prov: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) git:storsec: MBM-3.0-lake_retail-79dd9bc-dirty-200214

(bootloader) frp-state: no protection (0)

(bootloader) ro.carrier: retgb

(bootloader) current-slot: b

(bootloader) running-bl-slot: _b/_b

(bootloader) running-boot-lun: 0

(bootloader) slot-count: 2

(bootloader) slot-successful:_a: no

(bootloader) slot-successful:_b: no

(bootloader) slot-unbootable:_a: no

(bootloader) slot-unbootable:_b: no

(bootloader) slot-retry-count:_a: 7

(bootloader) slot-retry-count:_b: 0

I am unsure exactly which rom I should be looking at the flashfile.xml, Android 9 or 10?

The device is a UK G7 Plus, purchased from a UK national company.

Really apreciate any help you can give, i'm kinda stuck without my phone!!