yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III Windows Mobile ROM De] fhaines:
TCPMP

Worked for me from the get go. Try installing to the phone, not sd card. Also make sure to use the recomp version 3.

Hope that helps.

fhaines
[Tilt, TyTN II, MDA Vario III Windows Mobile ROM De] RevinWang:
not in m2d, the problem is ArcSoft mms composer cause, V7 or V8 have the same problem, but solved in V9.
[Tilt, TyTN II, MDA Vario III Windows Mobile ROM De] BerettaFreak:
What radio are you running and what SPL?
[Tilt, TyTN II, MDA Vario III Windows Mobile ROM De] Z3rO`:
Radio: 1.70.19.09

SPL: 3.56

I had SPL 3.29-cmonex running before but I wasnt quiet satisfied with it because the device lagged a lot with it.
[Tilt, TyTN II, MDA Vario III Windows Mobile ROM De] reuvenet:
Thank you for your response,

I installed on the phone but still it does not work

The TCPMP works for you in ver 10?

you can give me your TCPMP Program please?

thanks again.
[General Questions and Answers] trixy0801:
So I thought I would stop here to see if anyone can help me.

How do I get my phone more secure because there is something Def on my phone that I did not put there. I was on my phone and it stated screen recording started. The typical side keys that will take you to factory reset work only part of the time. I am seeing in my Google activity, some library (Screenshot is attached) that when I click on it, I can't access it. All I know is I need whatever it is off. Any information as to where it's going would be greatly appreciated. Someone is simply invading my privacy. And I keep finding these 58 page reports on my phone that I didn't do. There is a summary page if that would help.

How do I get to this turmux home place? I have tried factory resetting my phone, however it won't because it's like there's an MDM or something on it. I just need it fixed.
[General Questions and Answers] Deleted member 1890170:
1st thing of all things: uninstall Termux.
[General Questions and Answers] trixy0801:
I do not have turmux on my phone and I agave factory reset
[General Questions and Answers] Deleted member 1890170:
Then re-flash Stock ROM.
[Microsoft Surface Duo Questions & Answers] HighWing:
I got a Surface Duo from the recent Woot deal, and after dealing with AT&T for a week, they've closed my case saying they do not have the unlock code. I used the AT&T unlock website, as well as calling several times after the listed 2 day turn around was missed. I also called MS at one point, and they claim they do not have the unlock code and that AT&T does. So both sides are pointing at each other and I'm not sure who is telling the truth.

Is it really possible they both do not have the sim unlock code and I'm just SOL? Or is there something special I need to say or ask to point them in the right direction to get it?

Conversely, if I were to flash the MS ROM Image, would that unlock it or is it a hardware lock?

Any help would be appreciated as I really don't know what else to do other than just returning it at this point?
[Microsoft Surface Duo Questions & Answers] rabilancia:
HighWing,

Please keep us updated. I too just got the AT&T version from Woot and am in the same boat. Thanks for initiating this thread!
[Microsoft Surface Duo Questions & Answers] HighWing:
At this point I'm just waiting till someone can respond with an answer to my questions, or I get close to the end of my return window, which ever comes first.
[Microsoft Surface Duo Questions & Answers] tevado:
whats the cellphone model number?
[Microsoft Surface Duo Questions & Answers] rabilancia:
Mine:

On the box label:

SKU: 6574C

UPC: 889842653526

In Settings/About: Hardware Version is MP_A (16)
[Microsoft Surface Duo Questions & Answers] HighWing:
There does not appear to be a model # as far as I can tell. The model is just listed as "Surface Duo" Other stuff I can find if that helps;

Hardware version: MP_A (16)

Build Number: 2021.314.92

Touch Version: 4.306.139.0
[Microsoft Surface Duo Questions & Answers] HighWing:
To add an update to this issue;

I tried another avenue to get a better response from AT&T, and lo and behold I got one. However, the news does not look good. They are saying that MS stopped giving AT&T unlock codes back in February. I am very much inclined to believe this person, which unfortunately means this is absolute confirmation that AT&T does not have any unlock codes for any of the recently sold Surface Duo's from Woot. They are trying one last effort to see if they can get codes and I should have another update in a day or two.

I also mentioned that I am not the only in this situation, so they are aware that there are others in need of their unlock codes as well. Unfortunately it is looking like we will have to hound MS for the codes. I am dubious if their support staff can even get them as I've already been told by MS that they don't have any Phone unlock codes.

Fingers crossed I get some good news in the next few days. but it's not looking great. :-/
[Microsoft Surface Duo Questions & Answers] rabilancia:
Thank you for both the update & your hard work on this. We will all keep our fingers crossed.
[Microsoft Surface Duo Questions & Answers] tevado:
Is your cellphone a microsoft surface duo does your cellphone ask for unlock code when u insert a sim card from a different carrier?
[Microsoft Surface Duo Questions & Answers] HighWing:
Yes and yes...

No offense, but did you even read the starting post on this thread? Because the answers to both those questions, and several more you may ask, are in my opening post description.
[Microsoft Surface Duo Questions & Answers] HighWing:
I called MS this morning and the person I spoke to took down the information I gave them and said they would work on escalating the issue, and then call me back today. Seeing as it's ~5pm, it doesn't look like I'm getting a call back today. I'll bother them again tomorrow. But if I don't get any positive results by Thursday, I'm throwing in the towel and returning my Duo.
[Microsoft Surface Duo Questions & Answers] rabilancia:
Again, thank you for all your efforts. Even though I'm in the same boat, I have decided I will not be returning mine. Until the Duo "2" gets released I plan to use mine in WiFi mode only. At that later date I will explore my options to get a reasonable/fair trade-in allowance.
[Microsoft Surface Duo Questions & Answers] HighWing:
So new update with some maybe helpful information.

At this point I am convinced the MS Phone Support does not know that the Surface Duo is a phone and not a PC tablet, and they do not know how to properly transfer calls either. I made several calls to them today, and each time it was clear that none of them understood what I was talking about. None of them asked me for the IMEI # and they all wanted to transfer my call to another department. The later would not have been a problem if it wasn't for the fact that I was hung up on every time they said the call was being transferred.

I eventually changed tactics and started trying other options on the call prompts. Each one getting disconnected when they tried to transfer me to the "Correct department"... One of the options mentioned a website and using the online support instead, so I figured it was worth a shot. I used the online chat, and this time the person asked for my IMEI #. Even better, they gave me a case # as they needed to escalate this issue. Unfortunately, they said it could take 24-72hrs to get an update, and the only way to get an update was to wait for them to e-mail me. :-( I'm not too happy about those options, but this feels like there is at least some movement instead of hitting brick walls.

At this point I would suggest everyone else trying this as if we can get enough people creating tickets with the same issue, maybe MS will notice there is a problem here. As an FYI you will need a MS account *(the free one you used for windows 10 will work)* and you will need to register/link the s/n of the Duo to your account. What I did was:

Goto help.microsoft.com and click on the blue "Contact US" button on the middle right side of the page.

A new window will open up asking you to sign in with your MS account. *(If you have a windows PC/laptop, you should have a MS account)*

Next a series of questions will ask you about what device you are inquiring about, and eventually it will come to a window that will ask you to register the new device. *(This is where you need the s/n)*

You should now be put in a queue to wait to chat with someone.

This is the important part, once you get someone, you will need to tell ALL of the following information.

That you need the sim unlock code for your phone.

AT&T has confirmed that MS stopped giving them the unlock codes. So AT&T does not have the codes at all.

3rd party vendors are unable to get the unlock code as well.

Hopefully if all goes well, they should ask for your IMEI # and then create a case # for you.

Hopefully if enough people do this, it may help us to get a favorable resolution faster. *Fingers crossed*
[Microsoft Surface Duo Questions & Answers] rabilancia:
Followed your advice and just went through the process. It was one of the most satisfying support connections that I've ever experienced anywhere. I was told that I'd have answer back within 24 to 720 hours. The one very interesting thing was the rep said:

"We are receiving reports that AT&T is not been able to unlock it. And I want to give you the best support you deserve. We will need to escalate your case to a higher lever in our end, and they will help us to get a resolution for your case."

Like you: "FINGERS CROSSED!"

Thank you again!
[Microsoft Surface Duo Questions & Answers] HighWing:
Your welcome :) One thing to note, I did get a response back a few hours later basically telling me to contact AT&T. However, they did not immediately close my ticket, and I have been pushing back reminding them that AT&T is saying that only MS can help now. I just talked to another person who I have confidence in that they fully understand the problem. Unfortunately they also implied that we may not be able to get the codes. But as long as the case is still open, and someone understands the problem, there is still a chance at getting these unlocked.
[Microsoft Surface Duo Questions & Answers] rabilancia:
Just got an e-mail with this:

"Your case has moved to a higher level and they are actively working in this situation. I am constantly reviewing your case and as soon as I get a resolution, I will let you know so we can get this resolved successfully."
[Microsoft Surface Duo Questions & Answers] kuppu:
Looks like I will be joining you all in this unlock saga... this whole supply chain of Microsoft + ATT / 3rd Party Seller / Woot is quite hindrance. I will post if I am able to enable GoogleFi Sim on this device. I have already submitted the unlock request to AT&T and gotten the standard response of

View attachment 5331385

Woot had sent me second phone in a replacement request that also came with AT&T sim and network locked. I tried ATA& Unlock as an existing customer (my friend's) of AT&T for the second device..the response there was prompt stating Surface Duo is not supported by AT&T.

I will now initiate requests with Microsoft next.
[Microsoft Surface Duo Questions & Answers] rabilancia:
Kuppu,

I agree with HighWing that this will need to be resolved by Microsoft. The tech that I spoke with there last week reached out again on Friday but with no new info. I've got my fingers crossed that I'll hear something next week.
[Microsoft Surface Duo Questions & Answers] HighWing:
I only have one update at the moment as I was only recently given permission to post it, but it's a good one. (See attached image) While it may not look like much, it's from AT&T support, and states 2 things. 1) MS was the source of the unlock codes for MS phones for AT&T, and 2) MS is the only ones that can resolve this issue.
[Microsoft Surface Duo Questions & Answers] HighWing:
Do you have proof of a Surface Duo, purchased in/after February 2021, being unlocked by a 3rd party vendor? Because I have proof that several can not unlock this phone.
[Microsoft Surface Duo Questions & Answers] tevado:
most services will result in code not found...At&t QS5509A which many service cannot unlock i got this cellphone unlocked. Thats my proof
[Microsoft Surface Duo Questions & Answers] HighWing:
Ok so when did you purchase yours, and when did you get it unlocked? Because that makes a big difference as so far anything from Feb on can not be unlocked. And where did you go to get it unlocked?
[Microsoft Surface Duo Questions & Answers] tevado:
Only if your cellphone is blacklisted by company or barred from entering too many wrong code then it cannot be unlock.
[Microsoft Surface Duo Questions & Answers] HighWing:
This is not true as I've already provided evidence in this thread that says otherwise.

Just saying "I got mine unlocked" without telling us where is not helpful, in fact you are pretty much trolling at this point.

Per my posts above, AT&T has confirmed that anything purchased from February 2021 on, can not be unlocked by them regardless of whether the device is blacklisted or not. Most 3rd party vendors have some back door into AT&T to get the unlock code. However, since AT&T does not have the unlock codes, those 3rd party vendors can not get them as well. There are several comments on multiple reddit threads about people who have tried 3rd party vendors, and they have not worked. Here's a good example with several failed attempts called out:

https://www.reddit.com/r/surfaceduo/comments/nk9urj/_/gzg5cya

So again I say, I have a lot of proof that any devices purchased from Feb on can not currently be unlocked. If you are saying otherwise, then please provide something to back up your claim, or at least the place it was done? Because there are quite a lot of people who would like to get theirs unlocked, myself included.
[Microsoft Surface Duo Questions & Answers] rabilancia:
Absolutely TRUE! See this guy's list of postings here: https://xdaforums.com/m/tevado.5993607/
[Microsoft Surface Duo Questions & Answers] HighWing:
Actually I think it's worse. They seem to be pushing a sketchy unlock business. Instructions on the website say to download/install Teamviewer... that is a hard NO. Pretty sure they just install some ransomware on your PC and don't even try to unlock your phone.
[Microsoft Surface Duo Questions & Answers] HighWing:
Alrighty, time for another update. I just got off the phone with the MS rep handling the case and I have good news and bad news. Some of you may have already spoken to the rep and know this as well.

The good news is that because enough of you also called in and had cases opened up, they have one large investigation going on to figure out the cause of this etc. (because apparently they don't even know haha) Also good job to those that called in, and thank you!! :-) However, even though they have one master ticket/investigation for tracking everyone, they are still working the cases separately as well. The reason for this is apparently they also need an AT&T case # for each user so they can work with AT&T on getting each device unlocked individually. This sounds like a really slow and panful way to do this, but hey at least they are doing something which is good.

Now the bad part. They are saying it maybe a week or more to work out this issue, however, they can't guarantee that they will even get the unlock codes at the end of that. So those of us that are nearing the end of our return window, will have to make a decision to wait it out or not. Me myself, I'm not entirely sure what I'm doing yet either, but that's my decision, and you guys have your own to make.

I also asked what anyone else who is either waiting on our response or hasn't done anything yet should do. And they said that at the least, you should call AT&T and get a case # with them, I think even the case # from the failed website unlock will do. Then you will need to call MS and get a case opened with MS and give them the AT&T case #. You should only need to tell them that there is already an investigation open for this issue, and you just want to add your name to the list, but if not, all my previous posts should have all the information you will need. This could change in the future, or it could be the way it needs to get done, who knows. But starting this process certainly wouldn't hurt, and at the least would put you ahead of those that haven't yet if this does end up working.

As always I'll update again when I have more information.
[Microsoft Surface Duo Questions & Answers] rabilancia:
This morning I reached out to Microsoft--by e-mail back to the tech that had e-mailed me last week. No reply yet. I too will report what I learn.
[Microsoft Surface Duo Questions & Answers] scottkuhl:
I also am having the problem and opened a case with Microsoft. It was immediately escalated and someone will be getting back to me in 24 hours.
[Microsoft Surface Duo Questions & Answers] scottkuhl:
And 15 minutes later Microsoft punted:

I am sorry the escalation for the case ######### failed. Please contact your Mobile Operator for assistance.
[Microsoft Surface Duo Questions & Answers] rabilancia:
After my call 2 weeks ago, I keep getting updates. Here's the one I got yesterday:

I hope this email finds you well.​

​

This email is to notify you that the escalation is still in progress. Your case is being reviewed by the engineer that works with AT&T and together are still working to get a resolution for this case.​

​

Thank you so much for giving us the opportunity to fix this issue. Your satisfaction means everything to us.​

​

I appreciate your time, patience and kindness shown during this process.​
[Microsoft Surface Duo Questions & Answers] petahs718:
I opened a case and got this yesterday. I responded about the master case and it being a known thing but have not heard back yet.

I have recieved a quick update from our team and they have bounced the escalation back to me, as they said it's out of our scope and there's nothing Microsoft can do regarding this. you can reexplain the situation to your phone provider because they should be the only part that can get this resolved, if they can't do it anything from thier end then unfortunatly Microsoft can't do anything as we don't even have that option to unlock devices.

if you have any other questions feel free to email back.

Kindest regards

Microsoft customer service and support
[Microsoft Surface Duo Questions & Answers] scottkuhl:
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:

We cannot complete your request for one of the following reasons:

This device is no longer actively supported

There is no unlock code available for this device

Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com

Sincerely,

AT&T Customer Care Team

Sending it back to Woot.
[Microsoft Surface Duo Questions & Answers] scottkuhl:
I honestly thought there were laws now to prevent this stuff.
[Microsoft Surface Duo Questions & Answers] rabilancia:
Just got this e-mail from Microsoft Support:

I'm following up with you to let you know that we are still working on your Case Number XXX. I am still waiting for a resolution from my higher support. As soon as we get a resolution, I will let you know.​

​

I completely understand that you really need your device but the specialists are actively working on getting this situation resolved for you.​

​

Thank you so much for giving us the opportunity to fix this issue. Your satisfaction means everything to us. I appreciate your time, patience and kindness shown during this process. ​

I'm trying to remain optimistic.
[Microsoft Surface Duo Questions & Answers] HighWing:
Yeah the sad thing is even if it was against the law, which unfortunately it is not, they are a big corp, and we are just that small statistic of problems they know they can steamroll over and hope it goes away.

I'm sorry you got stuck at their lower levels. Their phone support was just as clueless as AT&T.

For anyone else that may still be holding out, if you are hitting a brick wall with MS, give them this case # (1023577706) saying you are having the same issue, and tell them to contact Jimy S. He knows about this issue, and is currently helping several others with this.
[Microsoft Surface Duo Questions & Answers] HighWing:
Maybe the best news so far, but someone on one of the Woot.com boards has posted saying that they got an unlock code from MS, and their Surface Duo is now unlocked. If this is true, then that means doing the above and creating a ticket with MS is the current route to go to get yours unlocked. I would like to get more confirmation on this myself before I would consider this resolved, but this maybe a good sign!
[Microsoft Surface Duo Questions & Answers] rabilancia:
Agreed. Here's another source for the same info:

https://www.reddit.com/r/surfaceduo/comments/o6p95s
[Microsoft Surface Duo Questions & Answers] HighWing:
Good news everyone, I recently got a call and can CONFIRM that MS has come through with the unlock codes. Mine is now unlocked and several others have already been reporting the same. Anyone else that has a case opened with MS should be getting an e-mail soon with an unlock code as well.

Now, for those that haven't done anything yet, and or were waiting to see what happens, I confirmed with the MS rep that this is what you need to do:

You need a case # with AT&T first. The easiest way to do this is to submit an unlock request on their site at https://www.att.com/deviceunlock/ and then wait a week for it to fail and give you a case #. Or if you want something faster, you can try calling them. But the important thing is that

YOU NEED AN AT&T CASE # FIRST. MS will not help you without that.

Contact MS, either by phone at 1-800-642-7676 or using the live chat at https://support.microsoft.com/en-us/surface Now here's the important part,

you NEED to talk to a Surface Duo Trained Rep.

Politely confirm that the person you are talking with is one, and if not, tell them that you need to speak to one for this issue. If you don't, it's almost guaranteed that they will just punt you back to AT&T.

Once you get the Surface Duo rep, explain your situation, that you have an AT&T locked phone, and AT&T does not have the unlock codes and told you to contact MS support. Make sure that you mention that there is already a larger investigation ticket for this issue as well. If all goes well, they should ask for your AT&T case #, and the IMEI number from your phone. If they still aren't helping you, you can try and give them my case # 1023577706 and tell them you are having the same issue.

Wait till MS sends you your unlock code and then celebrate!!

I want to thank those of you that also bugged the hell out of MS to help us get where we are!! It's been a long and wild ride, but we finally got what we wanted in the end.

Cheers!
[Microsoft Surface Duo Questions & Answers] rabilancia:
Just got this e-mail:

I am glad to let you know that issue has been fixed and we will provide the unlock code for ATT & T.​

​

Please be so kind as to share the following information about the IMEI number of your Surface DUO to generate the unlock code:​

​

The IMEI number can be found by using the following steps:​

​

1. Launch the Settings app.

2. Tap About.

3. Scroll down to find the IMEI number.​

​

Please note that your unlock code will be provided within the next 24-48 business hours.​
[Microsoft Surface Duo Questions & Answers] rabilancia:
Woohoo! I just got this e-mail from Microsoft Surface Support:

I have great news for you! Our specialists were actively working in this situation and finally, here is the unlock code for your Surface Duo: XXXXXXXXXXXXX​

I plan to do the unlocking this evening. If I have any problems I'll report back.