yashsingh1/xdaforums huggingface dataset:
[Microsoft Surface Duo Questions & Answers] seba2k4:
@HighWing

Thank you SO MUCH for doing this research and painstaking work. I too purchased the Duo from Woot

I too, was offered another unit to solve the issue and that unit also was getting the same problems from AT&T.

I finally reached out to Microsoft and gave them your case number, the agent was as friendly as could be. She reassured me that she has dealt with this issue plenty of times already and has escalated the case. She says microsoft will reach out in a few hours or a day and give me the unlock codes for both devices. Woot made me jump through hoops so Im keeping both :devilish::devilish::devilish:
[Microsoft Surface Duo Questions & Answers] rabilancia:
Diito thanks to @HighWing! I just performed the SIM unlock. It went smoothly & flawlessly.
[Microsoft Surface Duo Questions & Answers] ImEmailingRyan:
Thanks for doing all the work to get this understood. Worked for me!
[Microsoft Surface Duo Questions & Answers] ricardorod:
I'm thinking about buying it now that it went down to 409 on Woot
[Microsoft Surface Duo Questions & Answers] ricardorod:
jumped on the wagon and calling MS
[Microsoft Surface Duo Questions & Answers] HighWing:
Good luck, at the least it seems like MS is getting faster and better at handling this.
[Microsoft Surface Duo Questions & Answers] ricardorod:
Thank you,

Now they are not asking for an ATT case #
[Microsoft Surface Duo Questions & Answers] ricardorod:
By the way, once you get your unlock code, does it work with verizon?

thank you
[Microsoft Surface Duo Questions & Answers] ITMASTER:
I want to get one for 409.99 its not a woot also locked to AT&T hope the same scheme of unlocking will work for me. as well.
[Microsoft Surface Duo Questions & Answers] ricardorod:
Daily steals has them for 429 and I think there is a discount code
[Microsoft Surface Duo Questions & Answers] xphyle1971:
Microsoft is not asking for an ATT case number now? Did you speak to them over the phone? What did they tell you?
[Microsoft Surface Duo Questions & Answers] ricardorod:
My mistake, they actually asked me for it today. I spoke to them over the phone
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Yes there is code DSMDUO which discounts 20$ , did you managed to get unlock code?
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Ordered mine from dailysteals, for 409.99 I hope will get unlock code after it arrives.
[Microsoft Surface Duo Questions & Answers] xphyle1971:
Ok, time for me to jump in here. I got my 256GB Duo (locked to ATT) from Amazon yesterday thru Woot's Amazon store. Got it all set up. Just got off of online support chat with Microsoft where I gave them a very detailed breakdown of needing the phone unlocked, how ATT doesn't have the codes, gave them my ATT case number (I had already been rejected by ATT online unlock request), gave them my Duo IMEI and Serial Number, and gave them HighWing's case number so they could reference that if needed. She escalated the case and sent it to her manager, but the manager was busy at the moment so she is going to send me an email soon to follow up. Hopefully they are able to resolve it and give me an unlock code. I'll post updates as I get them.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Please keep us updated, I am waiting mine to be here after 2 weeks I am out of US and will apply for unlock as well.
[Microsoft Surface Duo Questions & Answers] Veritas06:
I'm waiting to hear back for my unlock too. They did send me an update this morning to just say that it's still being processed, but will update when I hear back.
[Microsoft Surface Duo Questions & Answers] xphyle1971:
Did you live chat or speak on phone with them the first time you contacted them? Was the email you received this morning the first email you received since contacting them? The reason I ask is that I have yet to receive an email from them since I spoke to them via live chat early this morning. Usually you get some kind of "thanks for contacting us, we'll be in touch, here is your case number, blah blah blah..." email. Luckily I got the case number from the live chat MS rep before I disconnected with her so I have some kind of record that we spoke.
[Microsoft Surface Duo Questions & Answers] Veritas06:
No, I contacted through chat. It wasn't the generic "thanks for contacting us" it was really just a notice from them that it was still being worked on: "This email is for an update that your case still active and escalated directly with our Main Office and AT&T for this situation. For the moment there's not resolution provided to me, but I will keep you updated on the situation!"
[Microsoft Surface Duo Questions & Answers] xphyle1971:
UPDATE. Just heard back from MS via email and it was a bust, because the rep wanted me to call the tech support department and provided me with a European phone number (I live in the USA). So I said screw it and just called the MS support phone number. I got a guy who knew EXACTLY what was going on. He's like "I just need your IMEI#, your serial #, and your ATT case number." I gave him the info and he told me I'd have my unlock code via email in about 24 hours. I asked him if he had dealt with many of these and he said in the last week he's processed like 70 requests. I asked him "so everyone that asks for a code is getting one now?" and he was like "YEP!". So in 24 hours I should be good to go.
[Microsoft Surface Duo Questions & Answers] ricardorod:
by the way once unlocked, does the device work on verizon or any verizon mvno?

thank you
[Microsoft Surface Duo Questions & Answers] XDARoni:
I just called the support number to get my unlock code. The rep seemed to immediately know what was going on, collected the IMEI and SN, and said he'd call me back with the unlock code within 3 days. Did not ask for the ATT Case Number.

I'll post an update.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
As I know the AT&T locked device will not work with CDMA networks its not about unlocking device but those models doesn't have CDMA band on hardware level. So the answer NO they will not work.
[Microsoft Surface Duo Questions & Answers] ricardorod:
someone tried it and it worked
[Microsoft Surface Duo Questions & Answers] ITMASTER:
If device doesn't have CDMA bands it can't work in any CDMA network even if its factory unlocked, maybe there are version that have CDMA bands but the one I found shows this. You will never know if you don't try

NETWORK	Technology	GSM / HSPA / LTE
2G bands	GSM 850 / 900 / 1800 / 1900
3G bands	HSDPA 850 / 900 / 1900 / 2100
4G bands	1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 19 20, 25, 26, 28, 29, 30, 38, 39, 40, 41, 46, 66
Speed	HSPA 42.2/5.76 Mbps, LTE-A (CA) Cat18 1200/100 Mbps
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Any news from MS?
[Microsoft Surface Duo Questions & Answers] XDARoni:
Haven't heard anything from them yet. Still waiting for an email or phone call.
[Microsoft Surface Duo Questions & Answers] xphyle1971:
Same. It's been 48 hours for me. I emailed the rep back (as he had sent me my case number after my call to him 2 days ago) and he told me "sorry for the delay i'm still waiting for the code i'll get in touch with my supervisor about it today and i'll get back to you with an update".

So it looks like we're all waiting.
[Microsoft Surface Duo Questions & Answers] ricardorod:
It has been 9 days for me and no luck
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Thanks, please keep posted.
[Microsoft Surface Duo Questions & Answers] ricardorod:
Just received my unlock code and the device is working with Verizon
[Microsoft Surface Duo Questions & Answers] ricardorod:
Just got mine after 10 days and it works with Verizon
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Great congratulations so there are different hardware on Surface DUO
[Microsoft Surface Duo Questions & Answers] loudog3114:
CDMA is long since gone. LTE is LTE, it just needs the Verizon LTE bands for data, hence its working for some on Verizon. Phone calls may be a problem though, if it doesn't do VoLTE.

In other news, I got mine on Thursday, been waiting four days now with no word. Annoying.
[Microsoft Surface Duo Questions & Answers] xphyle1971:
Microsoft support called me today and provided me with my unlock code!
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Nice to hear that congrats ) I hope I will get my DUO early next week and will apply for unlcok, what you think which is right way to do call them or use chat?
[Microsoft Surface Duo Questions & Answers] xphyle1971:
I used chat first and that didn't get me anywhere,so I called them and got a guy who knew exactly what was happening. So I would just call and save yourself the aggravation.
[Microsoft Surface Duo Questions & Answers] XDARoni:
I just wanted to post an update. I just received a phone call from Microsoft with my unlock code. After the call ended, they also sent an email with the code and unlock instructions.

To recap- I called Microsoft and gave them my IMEI and S/N. No ATT case number was required. I requested my code on the 14th of July and received it on the 21st.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Ok thanks for sharing so calling is the best option.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
I got my device and called MS support, guy was very helpful even didn't asked for AT&T case just escalated to upper support level and told me will get my code via email within 4-5 business days. also provided case number in case I will not receive code next Monday I will contact them. Hope will get it soon.
[Microsoft Surface Duo Questions & Answers] Hobie2:
I got my phone from Ebay. I live in Sweden.

It is network locked to AT&T.

When I tried to unlock it on https://www.att.com/deviceunlock/.

It gives me the message:

"Looks like you haven't paid off your device yet."

Should you´ve tried to call Microsoft anyway and hope they don´t ask for AT&T-Request number? Or any other ideas?
[Microsoft Surface Duo Questions & Answers] ITMASTER:
I am sure this type of device Microsoft will not unlock, as its a AT&T active contract device, which has payments on it. You can try to MS but they will check this with AT&T first. In my case I get error when I applied to AT&T device unlock,

"The manufacturer doesn't have an unlock code for this device"​

I called MS they didn't ask for case , guy says he is escalating my case to upper levels and I will get my code within 4-5 business days. But before that he asked me to wait and check something I think they are checking if the device it not active on AT&T. You can try anyway.
[Microsoft Surface Duo Questions & Answers] loudog3114:
Is anyone just not getting anywhere with this? I am on day 11 now waiting and the rep from Microsoft keeps telling me it's coming but I've got no evidence that it is.
[Microsoft Surface Duo Questions & Answers] rabilancia:
FWIW, I started the process with Microsoft on June 2nd. I got the unlock code on June 28th. I would have assumed that a month later it would be a bit faster--obviously not.
[Microsoft Surface Duo Questions & Answers] loudog3114:
Jesus... I would have just bought the unlocked one instead.

Got my code on the 12th day, and it doesn't work.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
They told me 4-5 business days. and if I will not receive email will call back to them with my case number next Monday. Hope will get by the end of the week :-)
[Microsoft Surface Duo Questions & Answers] loudog3114:
Took me 12 days. Got a code, it didn't work. I tried the trick of replacing the 0 at the end with 1-9 and it still didn't work. So I told them it didn't work, and they sent another one. The new one also didn't work. BUT, I substituted the 0 at the end of that one for 1-9 and it worked when I got to 6.

If I was looking at this thread thinking about buying one of these... save yourself the headache and spend another 100 bucks on an unlocked one.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
I got my code today I wait 3 days, at first code doesn't worked, based on the other guy who posted that changing last digit will work I followed to that and after trying 2-3 different digits I succeeded at 8 ) my device is unlocked now :-)
[Microsoft Surface Duo Questions & Answers] mbirdy:
Got my code today, took 12 days and lots of nagging on my part.

Code didn't work initially, but when I changed out the last number (to a 6), voila - unlocked! I'm happy now.
[Microsoft Surface Duo Questions & Answers] LonOrenstein:
Thanks to everyone for your contributions!

I got my code from Microsoft but I'm having trouble getting the Duo unlocked. MintMobile is my carrier and they say I have to unlock the phone first. I tried to put in their SIM and it prompted me for the unlock code which was accepted. Then it asked for a SIM Network PIN -- does anyone know what that is? I've entered my screen lock and that didn't work. I asked Microsoft about it and they didn't know.

Any ideas?

Thanks,

Lon
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Sim network pin is provided with SIM usually there is a piece of paper with that. Tell them to provide you SIM PIN that has nothing to do with DUO unlock.
[Microsoft Surface Duo Questions & Answers] LonOrenstein:
Thx ITMASTER... So, Mint would know about that? It's not an ATT deal?

Lon
[Microsoft Surface Duo Questions & Answers] LonOrenstein:
PS:

Mint says I should unlock the phone first, before I put in the Sim. How would I go about that? I can't find any info on that process...

Thanks again

Lon
[Microsoft Surface Duo Questions & Answers] ITMASTER:
You said you have a code from Microsoft for network unlock? If you don't have need to contac MS support and ask for unlock code.
[Microsoft Surface Duo Questions & Answers] LonOrenstein:
Thanks again, ITMASTER! Yes, I have a code from MS and I entered it and now it asks for a SIM Network Unlock PIN. I've been working with Mint Mobile support and they claim this is from AT&T -- AT&T doesn't want to turn loose of the phone. When they checked the IMEI number, it shows it's unlocked. When I put in the Mint SIM, it immediately asks for this PIN. I've entered two PUK numbers Mint gave me and they didn't work. I've responded to MS and asked them to escalate the case but it looks I'm in Ping Pong Hell. I'm hoping someone in this community has had the same problem.

Take care,

Lon
[Microsoft Surface Duo Questions & Answers] ITMASTER:
If you entered and still asks for SIM Network Unlock PIN it means your code as mine and others is not rigt, what you need to try is change the 0 at the end of the code each time you enter when you success you will not see that SIM Network Unlock PIN again. Read the quotes in this post you will understand
[Microsoft Surface Duo Questions & Answers] LonOrenstein:
YDP = You Da Person, ITMASTER! This was confusing -- I thought the Duo was unlocked since the first code said Success (and Mint said it was unlocked). But, doing a factory reset, then after changing the last number from 0 to 6 to 8 to 1 to 2 to 3 -- bingo! That worked. Thanks again for your help!

Take care,

Lon
[Microsoft Surface Duo Questions & Answers] ITMASTER:
Glad that you made it :-) Enjoy
[Microsoft Surface Duo Questions & Answers] Ken_crazy_wang:
Can the owner help me and apply for an unlock code? Currently login att's unlock always prompt network error, then contact MS, always China

phone imei:353982520934615
[Microsoft Surface Duo Questions & Answers] shdwlynx:
I can confirm that you no longer need to involve AT&T at all to unlock the code.

Call Microsoft Support at (800) 642-7676

Choose Home User

Choose Surface Support

Ask for a Surface Duo specialist

Ask to unlock your Microsoft Surface Duo phone

Provide them with your phone's...

IMEI (Settings -> About -> IMEI)

Serial number (Settings -> About -> Model & hardware -> Serial number)

A turnaround time of 4 (business) days was given and I just received my unlock code via email right on schedule this morning (8/11/2021 -> 8/16/2021 = only 3 business days).

Don't bother with the Unlock your AT&T phone or device page, which has detailed instructions to unlock your specific device (PDF, 572KB). The reason why is that the Microsoft Surface Duo isn't even listed. I was unable to find any official documentation from Microsoft or AT&T on how to complete the unlock process once you receive the code, but it turns out that it's pretty straightforward:

Power off the Duo

Remove the AT&T SIM card

Insert a non-AT&T SIM card

Power on the Duo

Enter your PIN/password to unlock the screen

A giant full-screen form will appear that says "SIM network unlock PIN"

Note that the other screen will not react to taps

Tap on the line and enter the unlock code supplied by Microsoft

Tap Unlock

A message should appear that the phone has been unlocked

If that doesn't work, try replacing the last digit with a different number, then tap Unlock

I was lucky in that the exact code they provided worked for me the first time.

On a related note, if you happen to want to use your previously-locked-to-AT&T Duo on Verizon (or any of the offshoots like Xfinity Mobile) you will need to get them to enable the "CDMA-less" option for your line/account. This will require a phone call. I'm still working on getting Xfinity Mobile to understand what I'm asking for. Without it, you won't be able to receive text messages.
[Microsoft Surface Duo Questions & Answers] Ken_crazy_wang:
thanks
[Microsoft Surface Duo Questions & Answers] derausgewanderte:
thank you for the step by step. Just went through this painlessly and will receive an email from their support team soon with the code.

cheers
[Microsoft Surface Duo Questions & Answers] Fonephool:
My Woot special arrived today. Calling Microsoft as instructed above, the person I spoke to seemed knowledgeable but told me I would need an AT&T case number. I went to AT&T and was given a "Reference" number after I entered my info. I provided this by email to the MS agent and she replied my case would be escalated. No idea if a reference number is the same as a case number or not.. Guess I might eventually find out..
[Microsoft Surface Duo Questions & Answers] Fonephool:
Today I received an email with the unlock codes from AT&T.. about 30 hours after I requested. Email says wait 24 hours for their system to update. I don't think anyone else has reported success using AT&T alone instead of with MS?
[Microsoft Surface Duo Questions & Answers] samsungfreud:
I was able to unlock my ATT locked phone in a few minutes.... Using my ATT sim card from my company cell phone. I removed the included ATT sim and replaced it with my company SIM card. I called ATT customer support and verified my corporate account with my PIN.

"Jen" the ATT tech was able to see my IMEI number and put me on hold for about two minutes.

When she got back on the line, she informed me that it was unlocked.

I put the ATT sim in my work phone and plugged in my TMO sim and it worked on the first try.

I've put in my ATT sim card and use it around the office, my co-workers get a big laugh when I pull that thing out of my pocket , fold it open and answer "Shello?"
[Microsoft Surface Duo Questions & Answers] Fonephool:
AT&T provided the unlock code within about 30 hours. Entered today, phone unlocked without issue...
[Microsoft Surface Duo Questions & Answers] derausgewanderte:
Just received my code from MS and it worked perfectly with my Verizon work SIM.

cheers
[Microsoft Surface Duo Questions & Answers] Mitsugaru:
I tried this route and received an unlock. Unfortunately it didn't work. Went through the permutations of replacing the last number as suggested by others with no success.

Contacted MSFT and they just escalated another ticket.

Update - Got the email with the unlock code from MS. Turned out to be the same number but with a '0' prefix to it. Worked perfectly after that.
[Microsoft Surface Duo Questions & Answers] ITMASTER:
I didn't saw any person who received code which worked from first time without changing numbers :-)
[Microsoft Surface Duo Questions & Answers] derausgewanderte:
It worked the first time I received the code.

cheers
[Microsoft Surface Duo Questions & Answers] NexusPenguin:
Hi guys,

I live in Europe/france.

I am seing those AT&T LOcked phones being offered for 490$ on Amazon and shipped to France.

That is a killer price.

If I get one of those would someone in here help me to get an unlock code from AT&T ?

I'll provide all necessary info.

Of course, I am no customer of AT&T and have never been. Not sure it would make the unlocking process more difficult.

Thanks for your replies.

Regards
[Microsoft Surface Duo Questions & Answers] NexusPenguin:
Hi,

Just going to the .pdf from AT&T about phone unlocking. The Microsoft Surface Duo is now listed.

Will I be able to unlock it with AT&T directly even if I have never been an AT&T customer ?

If that won't work, is there any procedure to do it online with Microsoft as I don't live in the US ?

Thanks a lot for you answers as I really would like to be able to keep the Surface Duo, but at a lower price. I got mine for 825€ from Microsoft with 60 days money back guarantee.

It's nice but I cannot justify to keep it at that price. If I'd pay 290€ less, I could justify the buy :)

Regards.
[Microsoft Surface Duo Questions & Answers] Fonephool:
I don't think it makes any difference if you are an AT&T customer or not.. If I remember they ask that question but I just clicked the box "No" and continued on.
[Microsoft Surface Duo Questions & Answers] NexusPenguin:
Hi,

Trying to be optimistic and to think the same. But what if they indeed request you get 2 months of service ?

Anyone in here that is a current (or former) AT&T customer who'll help out with this ?

Regards.
[Microsoft Surface Duo Questions & Answers] kenshin1:
Its been posted few times here already but sharing my experience to unlock this AT&T Surface Duo.

Sept. 2 - created at&t ticket to unlock the duo using https://www.att.com/deviceunlock/

Same day called MS customer service with at&t ticket number. Customer service rep said they will create a ticket to get the unlock code. I gave him att NUL ticket number, imei, and serial. Gave me a ref# for the case.

Sept. 6 I called MS again to follow up. The person I spoke with had to create another case....not sure why but he only asked for imei and serial number. The first guy did not send me an email but the 2nd MS guy sent me an email confirming the case # he gave me over the phone and through my outlook email. He said said he would call me with my unlock code.

Sept 8. I emailed the same MS guy to follow up. He replied saying I need to call ATT instead and that I needed a NUL ticket number from ATT but also passed it to att by saying they can unlock it from ATT now. Told him that I already did this and gave him the ATT NUL ticket number that I obtained from https://www.att.com/deviceunlock/. Again he said he will get back to me.

Sept 13. MS guy called me and gave me the unlock code. All good now.

I am not an AT&T customer nor do I live in the US. Purchased the DUO through AMAzon.

Overall my experience has been easy.
[Microsoft Surface Duo Questions & Answers] NexusPenguin:
Hi Kenshin1,

Thanks a lot for your feedback.

May I ask for a link where you took the Surface Duo on Amazon ?

Did you have to pay for shipping/import fees ?

I see one offred for 471 dollars in 256GB and AT&T Locked. With shipping that would be 600 dollars.

The one I currently have (but that I can return to Microsoft) has been bought for around 960 dollars.

Math is quite simple here I think...

So if you can indeed unlock that thing in Europe/France, that would be super nice :)

Anyone tried to unlock by just flashing a non AT&T recovery image ?

Regards.
[Microsoft Surface Duo Questions & Answers] kenshin1:
Here you go. Looks like the price increased. https://www.amazon.com/Microsoft-Su...=surface+duo&qid=1631678667&sr=8-4&th=1&psc=1

Yes I paid shipping and import tax.