[Touch Pro, Fuze General] mike99:
Well,

I decided to contact HTC about the problems. Here is our conversation via e-mail.

Hello, I am in the US on Sprint network. I have a Touch Pro

> phone with two persistent problems. 1. There is a marked lag

> using GPS. I use Live search, google maps, and Sprint

> TeleNav. All of them suffer from the same problem: the

> position of my car on the map lags 200-250 feet behind my

> actual real time position. This makes navigation software

> almost unusable. I talked to Sprint representatives and was

> told this is not the software issue. I used same

> applications on other phones (Blackberry curve and HTC Mogul

> from Sprint) and never experienced these problems. 2. The

> speakerphone volume is very low at max settins, and cannot

> be used for conversations except in the completely

> noise-free environment. I did try both soft and hard resets,

> and even exchanged my phone. My latest build date is

> 12/24/08. However, both models have similar problems, and

> this is very frustrating. Touch Pro is an expensive high-end

> phone, and these two functions are very important

> to me. Is there anything you can suggest?Sincerely

Thank you for your inquiry regarding the GPS lag and

> speaker volume on your HTC Touch Pro device from Sprint.

>

> We understand that it is important you receive all the

> information to best utilize your device.

>

> We recommend you open the QuickGPS program to download

> ephemeris data (current satellite position and timing

> information) to your device. This data is needed to

> determine the GPS position of your current location.

>

> To open QuickGPS, tap Start > Programs > QuickGPS and

> tap "Download" on the QuickGPS screen.

> You will initially see onscreen the Valid time for the

> downloaded data. This will continue to update until the

> time runs out. To speed up GPS positioning, download the

> latest ephemeris data when the validity of the data expires.

> >

> You can locate further information regarding QuickGPS in

> your device's User Manual. >

> The HTC Technical Support Center is unable to hear and

> compare the volume of your speakerphone to that of other HTC

> Touch Pro devices. We respectfully recommend you contact

> your carrier for such a comparison.

>

> I hope we have answered your question in detail.

> Feel free to contact us again if you have any further

> questions.

Hello William,

> Thank you so much for a very prompt reply. I really

> appreciate that. Unfortunately, the QuickGPS trick did not

> work. I tried it with both devices, as recommended, prior to

> the first use of GPS based program, and then tried to update

> it every day. Still no luck. The GPS fix is very quick,

> within several seconds, with multiple satellites, but the

> significant lag is still there.

> And what about the speakerphone issue?

> Again, thank you very much for your help.Sincerely,

We understand it is important for your device to function

> as expected. If redownloading the signal did not resolve the

> GPS lag, then you would need to contact Sprint for further

> assistance. HTC cannot offer extensive troubleshooting for

> the carrier's GPS application. >

> >

> As for the speaker issue, if the volume is turned up all

> the way, then we cannot make it go any louder. This device

> has been designed around the carrier's specifications.

> We apologize for any inconveniences this may cause you.

Hello,

Like I said, I did contact Sprint, and they told me that it is not a TeleNav but the device issue.

Sincerely

Thank you for your inquiry about the GPS lag on the Touch Pro.

We do understand the frustration you are experiencing with the GPS. However, we have a limited support for the GPS software as we do not make the software only the hardware. Have you tried to do a soft reset of the device? This is done by taking the stylus and pressing the reset button or recessed hole at the base of the device and releasing. This will reboot the device with out losing any information. If this does not resolve the issue then we would suggest the hard reset of the device and redownload and set up the QuickGPS and the Sprint Navigator. The hard reset is done by doing the following steps:

1. With the device turned off, press and hold the Volume Down and Enter keys first, and then press and hold

the Power key until you see the following message on the screen: this operation will erase all personal data

2. Release the Volume Down, Enter, and Power keys, and then press the Volume Up key to perform the hard

reset, or press any other button to cancel the reset.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support

http://www.america.htc.com

http://www.htcwiki.com

Obviously, they do not want to deal with the problem. I will forward this to Sprint. I do think it might help if more people with the problems would contact both HTC and the carrier. Maybe that forces them to improve QC and come up with upgrades.

Thanks.