yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] Presto80:
my touch pro also starts to have the problem of not able to wakup from sleep..

i do not charge overnite..this problem occur any time in the day

everytime i has to soft reset it..it happen very randomly..this problem starts only 2 days back...

any fixes yet.? my touch pro really solid..2 weeks after i bought..speaker spoil..

htc change the whole motherboard..nw is this duno wat sleeping problem...

quite fedup..spent so much money n get so much prob

does hard reset solve?
[Touch Pro, Fuze General] wirehubhtc:
Touch Pro

After having issues with my Touch Pro with freezing up / unresponsive I am finally posting my first post.

My Touch Pro has the issue with freezing up / unresponsive reactions.

Last night it has done the same where it again completely drained the battery.

as to start with, bought the phone beginning of August , standard Touch Pro with newest Rom (NL) where the phones began to have unresponsive issues since beginning of September. Luckily the support of HTC is really helpfull although they are not aware of any issues with unresponsive issues on the Touch Pro though.

My phone has been to Eurotwice where they investigated the issue but never found an issue so got my phone returned on tuesday this week. Since the day I have the TP back the TP starts already having issue again. No Saturday it becomes unresponsive 3 times a day again.

This week had a talk to HTC again and request a new investigation but already told them that they will have to come up with a sollution as donot want to loose my personal phone again.

Unfortunatly the guy at HTC (Tom , UK based) seems to be helpfull and told me that the issue needs to be checked by HTC 2nd level in the UK.

> the first checks they have requested were:

- try a different sim , outcome same issue becomes unresponsive also

- try without additonal memory card, outcome same issue becomes unresponsive also

- try formatting addtional memory card, outcome same issue becomes unresponsive also

Now I am waiting to get a go to send to TP to 2nd level and see what the deal is....

keep you posted on this, but it looks like that if you have the issue that more people need to report this as HTC is not aware of the unresponsive issue
[Touch Pro, Fuze General] palmpiiic:
The device came back. Tonight i didn't plug it and it was switched off this morning. I tried anothe time then I send it a second time to the htc workshop!!!!!! Painful device. I regret having bought it
[Touch Pro, Fuze General] dieb2810:
I have something similar;

in the morning the toch flo screens are all distorted. but the under lying Windows screens are fine

It happend on charge and off charge

After switching off and back on it is fine

is this due to inactivity or tempurature maybe????

anybody???
[Touch Pro, Fuze General] palmpiiic:
I received the device back from HTC repair service. They just updated firmware: sme bug... so back another time to workshop
[Touch Pro, Fuze General] miheyich:
I have problem too!

Approximately 3-4 times a day, when my device in sleep mode, it loses mobile network (freeze), and subscribers cannot phone to me, but the newtwork indicator shows very good signal . After soft reset device workes well.

For peoples from Russia.

Всем привет.

Если ещё кто-то сталкивался с такой проблемой, что во время сна аппарат наглухо теряет сеть (хотя при этом показывает полный сигнал сети) и никто Вам не может дозвониться, то найдите меня пожалуйста на 4pda под этим же ником. Хочу обсудить детали этой проблемы, а то я уже думал, что это только у меня TF3D покрывается кривополосами переодчески и по 15 человек в сутки не могут дозвониться!
[Touch Pro, Fuze General] sinist3r:
Here's mine trouble with the phone....

http://xdaforums.com/showthread.php?t=424005

Написал тебе также в личку на 4pda!
[Touch Pro, Fuze General] wirehubhtc:
well after struggeling with the TP, a request for repair is done for Euro Twice again, with a request for senior tech to check 3 days to see if they can replicate. If any outcome is done they will have to send it to UK 2nd level support HTC to see what the main reason is... they stated possible 3 weeks repair time ....unreal :mad:

hopefully they fix otherwise I'll bring it back to the shop and request my money back , cannot believe that this phone is on the market pile of s#$t:eek:
[Touch Pro, Fuze General] Omareo:
I had this problem, but after installing all the programs to the device memory (you have plenty of memory), this issue disappeared, the device itself became more stable, it has been 3 weeks now since the last hard reset, running beautifully..... again i cannot confirm that this will solve the problem because there might be other things involved..... but might as well give it a shot.....
[Touch Pro, Fuze General] roko14:
Hello,

I am not posting a lot ;), but here are my experiances:

- I am having the problem of unresponsive after unusing for about 1 our.

- Charging overnight will end in unresponsive device

- Sometimes by charging the device become very hot, and the battery is going from 100% to 20% in 10 minutes. After that the device is dead....

I have tried the following solutions:

- several hard !!! resets, when i tried another scenario i first gave a hard reset.

- one time working with only TF3D (same problems)

- one time working without TF3D (same problems)

- one time without TF3D and installed NO programms at all, and NO pim using.

The only thing i did was trying to call/recieve calls. (same problem)

Unfortunately I don't know what to do any more. But definately it is not related with TF3D. I really hope HTC can solve this problem.

Best regards, Roko14
[Touch Pro, Fuze General] menomenic:
hello.

I have put a new rom on my htc touch pro (romeos 1.13)

But this will not solve the bugs of the phone.

I got a new problem the batterie is getting hot (i can use it to warm my hands)

I found this thread: http://xdaforums.com/showthread.php?t=434635&highlight=hot+batterie

This is not funny anymore :mad:
[Touch Pro, Fuze General] miheyich:
roko14, I have all of this problems too... =(
[Touch Pro, Fuze General] WDawn:
Try this to solve your problems, never had an unresponsive device after it.

http://xdaforums.com/showthread.php?t=438863
[Touch Pro, Fuze General] roko14:
@WDawn,

Sorry, also that solution (Memmaid) did not work for me.

I think I have tried everything I could find, but nothing worked.

The only thing I can do is send ik to repair. Unfortunately I am affraid that (for example) new flashing will not give any solution either. Personely I think it must be a hardware failure, I really tried everything I could......
[Touch Pro, Fuze General] komani86:
I'm using vodafone branded ROM (1.90.172.4 NLD) with radio 1.02.25.28

I use my alarm almost every moring and it works like a charm..

If i press the power button just once it wakes up and I see the shiny VF theme etc etc.. so I do NOT have this problem..

I guess the VF rom is quite stable, and with the flashed radio my battery life seems to be 45% higher, TF3D is even faster and GPS is better..
[Touch Pro, Fuze General] thug_life_inc:
Well, I am facing the same issue also... scrambled screen after overnight charge. Have someone attempted to open a ticket with HTC and see what they have to say ?

Regards,

D
[Touch Pro, Fuze General] negativeaura:
does anyone know if flashing into those cooked rom fixes the problem?
[Touch Pro, Fuze General] piannetta:
Had my TP for 2 weeks, started experiencing the morning freeze after about 4 days, installed Sprite Backup which automatically does a backup and reset at 3:30am each morning, it's been sweet since then.

I know reset may not be the answer for everyone, but seems to work for me.

As an aside, when I was having the problems, I found that if I tapped on Start, went into Programs then exited out, TF3D was working fine again.

It's really quite an odd problem.

Pete
[Touch Pro, Fuze General] roko14:
I really don't believe that another rom can fix this problems.

When I am doing a hard reset, and leave the device than as it is, I still have the same problems.

So there are none other programms installed, and also none personal information like contact persons, calendar and so on. If the cause of the failure is software (rom), than a hard reset should have solved my problems.

Unfortunately I am not in my own country right now, so I have to wait for repair...
[Touch Pro, Fuze General] menomenic:
With a fresh clean install of only wm 6.1 and further no contacts or other stuff on it.

The problems are still there.
[Touch Pro, Fuze General] jacksta:
i have tried to stop automatic activesync and my raphael worked correctly for a day..after it..the problems started again..this is one heavy problem..it makes the raphael a worthless piece of expensive @#$@%@ .
[Touch Pro, Fuze General] maxenart:
Same Here...

Been using Stock ROM sinceI got it weeks ago... I only encountered this problem about a week or so ago, before this no such thing has ever happened.

However, sometimes I manage to wake up the phone, only to find some "blurred out screen", and it wasn't responding at all... :(

The only way I found to solve the problem is to TURN OFF TF3D... It's some TF3D glitch I guess... :D
[Touch Pro, Fuze General] jacksta:
update

i hard resetted my raphael and installed all the apps on the device itself..not on my sd and its running smoothly for 2 days now..hope it will stay like this
[Touch Pro, Fuze General] thug_life_inc:
Hi Guys,

I was playing around with my TP today and though of something. The "Today Timeout" value? have anyone played with it and see if it will help with this nasty bug? Currently I have set it up to 12 hours but didn't have the time to test it out. I believe that putting it on 1hour or 12 hours could help in overnight charge.

If anyone tries it, please let us know.

BTW I have raised a ticket with HTC, but got no response yet. Will let you know once I have any update.

Cheers.
[Touch Pro, Fuze General] scottsimon1979:
I also have this issue on my Sprint TP. Haven;t figured out what it could be.
[Touch Pro, Fuze General] menomenic:
I solved some problems on my phone maybe it helps for other people to.
[Touch Pro, Fuze General] vdKarel:
Could you perhaps tell us how? :)
[Touch Pro, Fuze General] palmpiiic:
repair

I just receveid back my mobile from htc workshop (second time). They change the motherboard.seems to be ok now.
[Touch Pro, Fuze General] thx1200:
Overheating problem?

I'm noticing that there seems to be a lot of problems in this thread that don't necessarily follow the original poster's description of long overnight charge leading to freezing. I have had this happen twice, but ONLY while the phone was charging and also ONLY while it is in its case. With a sample size of two, I cannot say for certain that it wouldn't freeze outside the case, but I'm wondering if possibly it could be an overheating problem?

A long charge will cause the battery to heat up quite a bit. If it's in a case while charging, that acts as an insulator, heating up the phone more. A hot phone could cause the unit to malfunction.

Just a thought...

I'm going to try charging it exclusively outside the case to see if that helps.

I have the Sprint version of the Touch Pro with stock ROM.

I am certainly bringing this up to a Sprint repair person to add pressure to HTC's developers.
[Touch Pro, Fuze General] menomenic:
Could you tell iff this repair helped?
[Touch Pro, Fuze General] coolguy949:
I am having this problem as well. It only started happening after I set an alarm in the clock settings.

My original TP never froze, but had the blown speaker. My new one sounds perfect but now has this problem.
[Touch Pro, Fuze General] wirehubhtc:
got the phone back ,thye have changed the mainboard worked ok for 1 day and then all problems started all over again though. same unresponsive issue but on the other hand found 1 day the phone hanging in touch flo 3d starting , so that seems that issue.

going to call HTC again, getting rather angree now
[Touch Pro, Fuze General] wirehubhtc:
Have install ROMeOS2 V1.30 where the issues also excist at the moment, upgraded to ROMeOS2 V1.40 where it went even worse now. I thing that I have done is left the phone whithout sim installed for 48 Hours and no crashes / problems at all. Have now reverted back to original rom / radio rom HTC and requested a new T-mobile sim (NL) to check if the sim possible could be the issue
[Touch Pro, Fuze General] wirehubhtc:
issue fixed

since having a new SIM card from T-Mobile issue never happened again . .. will wait for 1 week before flashing to ROMeOS2 V1.40.1 :eek:
[Touch Pro, Fuze General] matmaneyre:
I've had ROMeOS2 V1.4 and radio 1.02.25.28 flashed now for nearly 3 weeks and I've had not 1 freeze up or loss of sound since. This has sorted my problems out completely. I always suspected a radio hardware or software issue, but after reading so many good things about this radio (seems to be a good all-rounder for most people), and suspecting a radio update would probably one day fix it I decided to flash it. Now my TP is perfect, and I don't feel sick in the stomach anymore!

I would think this would work for others too, but seeing that radios work differently for everyone, I couldn't be sure. But I would definitely recommend trying it if you haven't already.
[Touch Pro, Fuze General] thx1200:
After another week of testing, charging outside a case in a well ventilated area (to rule out overheating) did not help, but memmaid did. I've had one freeze-up since using memmaid, but I think that's because my trial expired for a few days before I realized it, so the nightly cleaner didn't run for a few days. I just registered and I'm hoping I won't see this again. Either way, I'm going to request a new device and bug Sprint. memmaid is cool on its own, so I think it's worth the money just to clean up all the temp files and junk left by various apps.
[Touch Pro, Fuze General] baboola:
I haven't experienced this problem myself (*knock on wood*), but for those having this problem, have you tried soft reseting your phone right before you plug it in for the night? to me this sounds like a combination of heating & memory issue.

If anyone's tried this please share the results.
[Touch Pro, Fuze General] p51d007:
Has anyone unchecked touch flo 3D, and tried touch flo 2D?

I ran the 2D on my tilt and never had any issues with it.
[Touch Pro, Fuze General] shyishguy:
How is that done? I rather have the 2D. I tried enabling it using advance config... but sliding my fingers up the screen doesn't start the cube.

Can you provide me directions on how to enable the 2D?

Thx
[Touch Pro, Fuze General] p51d007:
You can disable touch3d from start>settings>today>items,

uncheck touch flow3d, then download the manilla 2d, and install per the

instructions. Most likely, the 2d will show up on the Kaiser area of XDA.
[Touch Pro, Fuze General] dannyboy22:
No radio after overnight charge

After a night of charging my Sprint TouchPro (stock rom, radio), my data connection would not work and I would have to soft reset the device. This is while charging with the TP plugged into a wall outlet. Last night I left it plugged in to my laptop's USB port and this morning, the data connection was working.:)

Only a sample size of one day, but I'll keep you posted.
[Touch Pro, Fuze General] HappyFace:
I am testing 3 Touch devices in order to choose the standard phone(s) for my company.

I first tried the Touch Diamond. This device had the same problems as mentioned in this thread, but they were solved after a ROM update with an updated ROM from HTC.

I am testing the Touch Pro now and I have the same problems as I have had with the Diamond. I am also quite sure that the problems are related to the tf3d. The TP is sending out a lot of error messages abouth the tf3d, so this should be the cause of the problems. I am waiting for an update from HTC.

Within a few days I will receive the Touch HD and hopefully this device will not have these issues, because it has a a totally different tf3d. See this thread.
[Touch Pro, Fuze General] thx1200:
MemMaid no longer helping

I think the memmaid thing (for me anyway) was just coincidental that it helped. I am now getting freeze-ups about twice a week. And so far I've even had two freeze-ups while not charging at all (just in my pocket).

Are anybody else's freeze-ups actually getting worse over time? Mine seem to be.
[Touch Pro, Fuze General] matmaneyre:
Problem Solved!!................?

I thought memmaid was helping at first but like you say, I think it was coincidental. Maybe a cyber-placebo!

Try radio 1.02.25.28. I was absolutely convinced it was a radio issue as my loss of sound was temperarily fixed by a reset of the radio (forced by trying to play music in the music tab of tf3d), but I was having to do this several times a day. I was missing alarms due to no sound and phonecalls as I just wasn't answering them due to the fact the caller wouldn't be able to hear me and I couldn't hear them. I would have to wait for them to ring off, reset the radio and call them back. Not ideal for a £500 device.

My radio rom was 1.02.25.19 (out of the box). Then I flashed radio 1.02.25.11. My sound issues were still there, but now I had freezes upto 10 times a day, having never had one before. This was the final convincer for me that the radio hardware or software was the problem. Either way, I felt it was only a matter of time before a radio upgrade would combat software or hardware issues. After flashing 1.02.25.28 (about 6 weeks ago) along with ROMeOs v1.4 (need to read first few posts for details, password for extracting RUU after download etc.), I've not had a single problem. Not one. My battery lasts 4 days and I have no GPS lag (bad lagging before). All other connectivity (for me at least) is fine, certainly no worse with this radio.

Anyone else able to back me up on this? I know differences in radio performance are specific mainly to carrier and location, but I can't be the only person who has fixed these problems with software and not changing mainboards/radio chips like some have, some still without success. Can I?
[Touch Pro, Fuze General] vdKarel:
I don't use the radio on my TP and I have sound issues multiple times per day. I always have to soft-reset the TP.

I have a feeling there aren't any experts looking into this, :( Too bad HTC doesn't do too much either ...
[Touch Pro, Fuze General] ehabmm:
i am having the same problem, did anyone find a solution???
[Touch Pro, Fuze General] braulioleonardo:
my original radio was 1.02.25.11

after install the radio 1.02.25.28, I don't have this issue anymore.
[Touch Pro, Fuze General] thx1200:
I'm assuming you are using GSM (most people are). The radios are different for CDMA, right? Sorry for such a noob question, but I've never done anything but official ROM upgrades, but if updating a radio will do the trick, I'm all over it!

I'm using a Sprint CDMA Touch Pro, is why I ask about the radio...
[Touch Pro, Fuze General] vdKarel:
I never use my radio and sometimes I have to soft-reset again even after half an hour ... But still, I could give it a try.

where can I find my current radio version?
[Touch Pro, Fuze General] s_life:
I have the same issue too... Every time I leave it charging over night I find it unresponsive in the morning, and after soft reset it has only 60-75 % battery. It looks like it is a software issue though. I tried charging the turned-off device, and it charged nicely in 1.5 hour and then held it charge wery nice (only about 5% discharge in stand by overnight). I did take the back cover off while charging it however, therefore it might as well be problem with overheating...
[Touch Pro, Fuze General] Kwettu:
No, Cooked ROM's don't help, i still get the crashes time to time, although with a cooked ROM (PROven 1.04) the freezes are happening more rarely, so i think it help's a bit at least. :D

Waiting for a reply from HTC, and going to try memmaid too in the meantime.

On the other subjects, yes, the battery does heat up quite easily to unbearable degrees. going to try the paperpiece too. ^^
[Touch Pro, Fuze General] Da_G:
For what it's worth, i'm on my 3rd Fuze due to warranty exchange reasons, and running my cooked ROM i have left each one on the charger over night for the whole time i've had it, and never expierienced this issue. Leads me to believe it's some driver/service/app/etc that i've stripped out.. or maybe it only affects the TP?
[Touch Pro, Fuze General] grayhaze:
Has nobody found a cause or resolution for this yet? I've been doing as many tests as time allows, but still haven't managed to work out precisely what's causing these lock-ups.

I'm experiencing lock-ups when leaving the phone in standby overnight, usually with around 70%-80% charge. In the morning the phone is completely unresponsive and only a soft reset using the stylus will wake it up again. The battery has also usually drained to around 15%.

So far I have tried two stock ROMs and three different cooked ROMs, which were all cooked from different builds of WM. All have the exact same issue, so I don't think it's software related.

I tried deactivating all Today plugins and self-installed memory-resident applications (eg. Batti, QuickMenu, etc.), but still the problem persists.

I've also flashed three different radios, and although signal strength varied between them there was still no change to the lock-ups.

I've tried disabling HSDPA, as I had noticed that my signal fluctuated between HSDPA and GPRS quite a lot when at home and had read somewhere that this fluctuation could cause battery drain. This also did nothing.

The ONLY thing so far that seemed to prevent it occurring was to put the phone into flight mode before going to bed. The device then came out of standby just by pressing the power button in the morning.

Tonight I'm going to try turning off all applications which connect to the internet (eg. Exchange e-mail, weather updates, etc.) and see what effect that has, but failing that I'm just at an utter loss. I can't believe that more people haven't made a fuss over this, as I consider this a serious flaw with the device. I guess eventually I may have to take the device back to HTC under warranty, but I can't believe that this issue didn't come up during their testing of the Touch Pro!
[Touch Pro, Fuze General] Pudl:
A solution, perhaps

Hello togehter,

I don't know if anyone else has found this out, because i didn't red the hole Thread.

I had the unresponsive TP after a night only when I charge the phone and have checked the box "Don't charge the device hanging on PC over USB" (I have a german Rom, so I don't know the exact Text in English). You can find the box in the energy settings tab.

When I charge my TP over the night with un-checked box it wakes up in the morning, by power button or by incomming call without any problems.

Greetings

Pudl
[Touch Pro, Fuze General] grayhaze:
Some success

I had a bit of success last night in that turning off all applications that were automatically using the data connection seems to have done the trick. I basically set all e-mail accounts and Exchange to synchronise manually, and also turned off automatic weather updates.

I left the phone unplugged in standby overnight and this morning it came out of standby fine with a reasonable amount of charge.

I'll continue to do some tests to try to narrow down the exact issue, but I can see two alternatives at the moment. I think that either one of these applications has trouble connecting and keeps trying until it runs the battery down, or a connection is successfully made and the phone isn't disconnecting after the period I've specified using Advanced Config. The latter seems less likely though as even with a constant connection the device shouldn't run down overnight.
[Touch Pro, Fuze General] wirehubhtc:
My phone has been send to HTC repait for this and never fix the issue for Unresponsive device after overnight, but found out that my sim was the issue though. Now running my Touch Pro without issues at all on ROMos 1.40.1 with battery holding for around 3 days and no Unresponsive problems anymore