[Huawei Developers] Jack Wu Shenzhen:
When it comes to app operations, wouldn't it be great if we could find out where new users come from, check the day-2, day-3, day-7, and day-30 retention rates of new users acquired from each channel, find out whether the payment conversion rates of new users vary according to the channel, and what can be done to improve the payment rate, repurchase rate, and other key conversion rates?

Analytics Kit 5.2.0 provides answers to all of the aforementioned questions and more, as well as offering solutions to enhance the conversion rates of new users, thanks to functions such as channel tracking and evaluation of channel resource delivery effects.

Status of channel resource delivery

With the fast-paced development of the mobile Internet and increasingly fierce industry competition, app promotion methods are becoming more diversified, and the cost of obtaining traffic keeps soaring. How to select the best channel and precisely acquire target users has become one of the top challenges.

The app promotion process consists of six steps, of which the last two are of great significance, as they can tell us which marketing channels and media are most effective in acquiring new users every day, which marketing tasks attract the largest number of users, which types of ads attract the most users, and the top channels in terms of user retention.

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Install attribution, which is a new feature in Analytics Kit 5.2.0, can analyze user sources, help operations personnel evaluate ad delivery effects, and enhance ROI, allowing you to perform precise user acquisition.

How to use install attribution

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In order to use install attribution, you'll need to design a promotional link based on the requirements outlined by HUAWEI AppGallery or HUAWEI Ads Kit, customize the UTM parameters (for tracking channel traffic), and configure the UTM parameters in AppGallery Connect, before ultimately placing the link on the desired platforms. When a user taps the link to download the app, and launches it for the first time, the Analytics SDK will automatically call the API of HUAWEI AppGallery or Ads Kit to query the UTM parameters, and obtain the marketing channel, type of media, and task used to acquire this user. An install attribution report is then generated.

The detailed process is described as follows:

1. Create an app promotional link according to the requirements of HUAWEI AppGallery or Ads Kit and add UTM parameters. The following link uses HUAWEI AppGallery as an example:

https://appgallery.cloud.huawei.com/appDetail?pkgName=pkgName&channelId=facebook&referrer=utm_source%3Dsocial%26utm_medium%3Dlink3%26utm_campaign%3DPR%0A&detailType=0&calltype=AGDLINK

2. Go to HUAWEI Analytics > Management > Install referrer in AppGallery Connect and configure your custom UTM parameters.

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* Configuration example

3. When a user taps the link, the app download page is displayed. In this case, HUAWEI AppGallery or Ads Kit will record the user's UTM parameters.

4. When a user downloads the app through this link and launches it for the first time, the Analytics SDK will call the API of HUAWEI AppGallery or Ads Kit to obtain the user's UTM parameters and send them to the server for matching.

5. If the matching is successful, an install attribution report will be generated.

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* Example of the install attribution report

Install attribution can distinguish between paid traffic and organic traffic, and precisely track sources of new users who install your app. It enables you to view the number and proportion of users acquired by each marketing channel, type of media, and marketing task, providing a foundation for tailoring marketing strategies and enhancing user retention.

Evaluating channel quality

In addition to the number of users acquired, the quality of traffic that a channel attracts is also highly important.

Traffic quality is evaluated in two aspects: retention and conversion. Analytics Kit is equipped with retention analysis for you to compare the retention rates of each channel, for example, day-2 or day-30 retention, so that you can clearly check whether the users acquired by each channel are your target users. As for conversion, if a channel stands out with a payment conversion rate higher than the average in spite of a small amount of traffic, you can decide to invest more resources in this channel. On the contrary, for channels with a large amount of traffic but a payment conversion rate lower than the average, you are advised to reduce the resource investment if the situation does not improve after a period of time, since these channels deliver a poor performance in terms of traffic quality.

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* Data for reference only

Install attribution can be used in conjunction with other functions for you to achieve user growth and at the same time ensure high conversion rates.

1. Design a conversion funnel to locate the root cause of churn.

To enhance user loyalty and engagement, it is necessary to design reasonable marketing activities that cater to them. Clear knowledge of users' behavioral characteristics is indispensable in this process.

Analytics Kit supports both session path analysis and a filter function, allowing you to compare the path differences among users from various locations, using different phone brands, and acquired from different channels. This provides a way for you to check whether the actual user behavior path is consistent with the app design.

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* Example of the session path analysis report

In the session path analysis report, select a key conversion event and observe the flow direction in previous and subsequent steps of the event to gain an insight into user conversion. If the conversion rate is lower than expected, save the corresponding event path as a funnel and conduct drill-down analysis using the filter in dimensions such as version number, location, device model, channel, and audience. By doing this, you can discover the factors that affect user conversion and design an optimization solution.

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* Funnel analysis process

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* Example of the funnel analysis report

2. Utilize the attribution model to analyze conversion contributions.

Apart from using session path analysis and funnel analysis to locate factors that affect the conversion rate, you can also analyze the contribution rate of each ad slot, marketing activity, and push notification to the target conversion event, summarize the most effective operations strategy for improving the conversion rate, and continuously adjust the operations strategy to promote user conversion.

Let's take an e-commerce app as an example. Its operations personnel adopt multiple methods (such as sending SMS messages, push notifications, and in-app messages) and a wide range of ad slots (including banners, splash screens, pop-up windows, and message bars) to enhance impressions. Users can access the activity page multiple times through different entrances. Therefore, what method can be used to find out the most effective measures in promoting transactions?

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Analytics Kit's event attribution analysis model can help you find out. Set the Purchase product event as the target conversion event, set events including Tap banner, Tap push notification, Tap pop-up window, and Tap splash screen as the to-be-attributed events, and set Attribution model to either First event attribution or Last event attribution. Once you have done this, the system will intelligently generate a visualized attribution analysis report.

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The report paints a picture of the contribution of each to-be-attributed event to the target conversion event. With such data at hand, you'll be able to properly plan ad slot configuration and optimize your operations strategies accordingly, therefore continuously improving the user conversion rate.

About Analytics Kit:

Analytics Kit is a one-stop user behavior analysis platform for products such as mobile apps, web apps, and quick apps. It offers scenario-specific data management, analysis, and usage, helping enterprises achieve effective user acquisition, product optimization, precise operations, and business growth.

For more details, you can go to:

Our official website

Demo of Analytics Kit

Android SDK integration documentation

iOS SDK integration documentation

Web SDK integration documentation

Quick app SDK integration documentation