yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] DSF:
No! No! No! A scheduled soft-reset is not THE solution! Maybe some of us want to let some programs opened durin night... I usually let some programs opened (on my smartphone, didn't bough a touch pro yet - and if the bugs will not get fixed i have to search alternatives) - so if a soft reset occurs I lost some information & time.

Solution is to tell htc about all their bugs. contact them via http://www.htc.com/www/CS_Mail.aspx - the more we let them know about these bugs , the better (if they'll actually care).

The best is to take them the URL with those topics from xda-dev.

I've opened a topic with touch pro issues here

It's not fair people.. you have to get what you pay for, not white hair for the stress
[Touch Pro, Fuze General] jacksta:
i have the stock dutch rom on my TP 1.90.404.1NLD ..and i think ive got the same problem..

when its sleeping and im trying to turn it on..the screen is totally gray..like a tv channel without any signal..it doesnt react unless i push the reset button..

although this thingie only happened after ive done a few of those raphael tweaks..im gonna restore it to default settings now and hope it doesnt freeze again
[Touch Pro, Fuze General] koppee1:
I've had my TP for about 5 to 5 days. I haven't seen this problem yet. (Hopefully never :o)

Bought in the Philippines

ROMver: 1.90.707.4 WWE

ROMdate: 08/23/08

Radiover: 1.02.25.19

ProtocolVersion: 52.33.25.17W
[Touch Pro, Fuze General] menomenic:
Hello I have a t-mobile vario 4 (htc touch pro (rapheal)).

I got the issues.

When on the charger at night and i set the alarm it freezes in the middle of the night i need to do a softreset to make it a live again.

When the phone is on again the battery has only got some 5 a 10 % left When i wait a little bit longer it say's something like this: battery empty need to charge or al your software is gone. (but the phone is on the charger so it's discharging in sted of charging.

Know i have only got windows mobile 6.1 on it.

How you do this give you'r phone a hard-reset follow the instruction but when you get something like this: installing customised software starts in 3 sec or press ok (this wil install t-mobile software and the htc 3dflo software) you give it a soft reset.

When it start up again you only have windows mobile 6.1.

But the bugs stays i have tryed it last night got my phone stripped of al the software i got only the windows mobile 6.1 on it but the issues stayes

I hope i have helped some people and like to know if there is more people in with the same issues.

Rom version: Dutch T-mobile 1.69

Do i need to flash up the rom to get rid of the problems

Sorry of my english

This is for people in the netherlands:

Zijn er meer mensen met de t-mobile vario 4 die deze problemen hebben ga vandaag terug naar de winkel heb al geregeld om mijn battery te mogen omwisselen.

Alleen nu nog de andere problemen.

Ze raadde te strengste af om mijn mobiel geen rom update te geven.

De medewerkers van t-mobile hadden nog geen enkele klachten gehoord trouwens over deze toestel
[Touch Pro, Fuze General] menomenic:
update

I'am just back of the T-mobile shop they confirmed that the phone maybe had some kid diseases and it needs a new firmware or rom update.

They send the phone back for repair.

Iff more people complaining about it they will maybe do some kind of action like what is going on by the iphone.

I think this phone is rushed out by htc to compeet agains the iphone iff they just toke some more time and taken out the glitches it is a perfect device.
[Touch Pro, Fuze General] hugo5:
Some updates and observations!

Greetings to all!

So I've had my device for quite some time now, and since I have still not changed my mobile telephony provider (but will after october) I decided to have 2 handsets carried with me all the time (I am used to it anyways!) and hence not to rush things but give the TP a thorough testing. Here's, what I've observed:

First of all, contrary to my previous statement, I did hard reset the device quite a few times now, and it was clear after the first one, that the hard resetted state is NOT the state you get the phone delivered! I have two clues for that: In the delivered state there was firstly an already created but empty connection account named "Internet" in the ISP group and secondly I had the bug described in this thread. After the hard reset they both were gone! So what other things you have sort of "preconfigured" under the hood, when you get your phone - I could only guess. The conclusion of this is: DO a hard reset just after unpacking your phone!

But back to the bug: I have started to do a full backup before installing any software or applying any registry tweak to the phone (quite time consuming indeed!) and made the following observation: I only get problems with charging and "broken glasses" after installing alarmclock applications! I so far had two of them: CradleAlarm and G-Alarm. I don't know how they cause this problem, but it is reproduceable in my case. Maybe this has something to do with the ability of those applications of bringing the device out of standby?

My question to you all is: Who uses alarmclock apps successfully? What ROM do you use? (I am still with stock ROM) Did someone expiriance similar problems?

Regarding the observations with the GPS module I will post shortly in the appropriate thread.

Greetings, Hugo
[Touch Pro, Fuze General] ronh:
Fortunately I don't face the problem of a freeze overnight.

But I don't use the alarms from WM6.

Instead I use pTravelAlarm

I do face the problems of freezes of TouchFlo for a couple of seconds.

And so now and then I have the broken glas effect.

Then I just open the keyboard, and by turning the screen, it refreshes the display.

No need for a softreset.
[Touch Pro, Fuze General] demonizator:
I would suggest that a lot of problems are related with the TF3D including charging/battery status ones. After having this issue for a few times and before going for a hard reset I just decided to disable TF3D and switched to SPBMS. I have absolutely no such problems now charging from full discharge - 1-2% to 100%, for less than hour and a half.

I'm getting my 8GB Mobile Ultra microSDHC next week, will do hard reset and give TF3D another go. Hopefully HTC will have this (and other things) in mind and supply us with a new ROM shortly.

EDIT: I DO TAKE MY WORDS BACK

Just passed the hour and a half and noticed the charge was stuck between 72 and 76%. Reset. 100%. The issue is back to random. Guess will have to rush the hard reset and only sync my contacts and calendar to see if any software is causing that. But I doubt it.

EDIT: I GUESS THIS IS THE RIGHT THREAD FOR ME

Moved to this thread where the exact problem with wrong battery status is discussed. But I guess the problems are related.
[Touch Pro, Fuze General] KRAZzysoldier:
Same problems with me, I absolutely confirm the sleep to freez bug and I am gonna give up Touch flow for now...
[Touch Pro, Fuze General] vdKarel:
I'm having the same problem. I'm experiencing the no-sound bug using standard stock ROM (without any 3rd party apps) and using ROMeOS (latest version) without using any 3rd party alarm settings...

I've also had the broken glass thing once ...

so it's not the ROM, it's not any 3rd party thing. I guess just a faulty registry entry or so?

BTW, I've had the problem using the charger but also when not using the charger overnight. I've also had the problem once during the day when I didn't use the phone for several hours ... so the problem is not charging for a long time, it's not using your phone for several hours ...
[Touch Pro, Fuze General] hatswitch:
:D Success :D

Over a week ago, I got fed up with finding ActiveSync starting up by itself (on the device, not PC) every five minutes, and sitting in memory until manually closed. So I dug around on the net and took some steps to prevent its automatic startup. There are a few guides out there on how to do this, including on this site.

There are various reasons why ActiveSync starts up automatically, and possibly some reasons why you'd want it to start up automatically (personally I don't need it), so I don't really want to dictate a 'one way' solution; but to cut a long story short, since I disabled the auto-start of Activesync, the device has not crashed even once.
[Touch Pro, Fuze General] Rahza:
Same here, but not anymore

Hey guys,

I've got the TP for a week now and I only had it freeze on me the first night I charged it. When I woke up, I grabbed my new toy and noticed that the screen had a scrambled picture and was unresponsive. Pressed a few buttons and it woke up, but I didn't feel good about it and soft-reseted it.

I almost always charge over night, but it never happened to me again. I think it has something to do with me installing memmaid. I regularly run memmaid to keep the device clean. I have it set to remove dangling and duplicate notifications and to rebuild the notification queue. I found out that especially the faulty notification values are much higher on the TP than on my TyTN. I think that I have to agree with the last poster that Activesync waking up could be the problem and that the notification queue is crowded with useless activesync entries.

I'll try to disable activesync today and will report back here if I can see a change in faulty notifications values after a memmaid clean.

Scott
[Touch Pro, Fuze General] ardsar:
i've run memmaid on my device since day 1 and never had any issues.
[Touch Pro, Fuze General] swidur:
Hello,

I have my TP since a week now, and have a similar problem. the last 2 nights the phone was resetted during the night and asking for unlock and SIM PIN Code.. no alarms of course (lucky me, my kids are extremly reliable and persistent alarm clocks... and there is no "turn off", "mute" or "sleep" button on them ;) )

still this is annoying. I had a S710 and an S730 before and never any problems...

I also have extra alarm apps installed, removing them now... will check back tomorrow.

regards from Graz

Martin
[Touch Pro, Fuze General] darek001:
same problem here :(

Hi guys, i was just looking up the net to solve my problem and this way discovered this great site!

Just got my HTC pro 5 days ago and already had 5 freezes. Ususaly after longer time of inactivity, charging or leaving it connected to my comp by USB.

Sometimes all i can see is white noise, sometimes im just unable to wake it up. annoying thing with my brand new toy.

By the way Opera Mobile 9.5 crashes far too often too, but its separate topic anyway.
[Touch Pro, Fuze General] wellsy:
No Response form standby.

Hi

I have exactly the same issues with the person in the post above.

As in most days at some point it will not respond from standby. It is of note that when in this 'limbo' state it may as well be used as a door wedge as it will not received calls. Other issue is the GPS lag (as mentioned elsewhere) as in I drive past the turning I would need to take and the screen says I am not even at that turning yet by 50+/- metres.

I Have had the Touch Pro since the end of August all ok for about a week or so then problems started and just get more frequent. It began with a 'broken' screen progressed crazed grey screen then onto no response from standby, aka sleep mode!

A soft reset does not solve the problem it just gets your phone back on for a while.

I have tried several hard resets and 'clear storage' options but this only fixes things for a few days at best.

Now I have left three emails about the problems with HTC website and suprise! no replies. probably there servers have crashed under the load:)

I called there expensive helpline and was told to do a 'clear storage' hard reset! :mad: eerrrmmm done that one mate it does not work.

So I have now given up and the phone has gone back to Expansys for warranty repair. Apparantly I cannot have a replacement as the fault was not reported within 10 days.:confused: Thats because it was fine for the first few days.

My findings are that :

1. It may not be added application conflicts. I tested this by a hard reset and then no alterations or added programs. It played up on day 4 onwards.

2. It seems to happen totally randomly after being left for a while or over night.

3. Soft reset solves nothing it just allows you to use your phone until it goes to sleep again! (remember the sleep problems with the XDA Flame!!!)

4. The problems seem to get worse as the days go by.

5. I did try switching of touchflo and it did not go to sleep!! However I only did this for about 36 hours before posting it back to Expansys for repair.

6. I tried two different ROMS and they all did it + some crazed/broken screen, grey screen issues.

I would advise people to hold off buying until this very real and obvious flaw is sorted. But I guess if you are reading this it is probably too late.

Has anyone had any success with this issue? or tried switching off touchflo for longer? If it is touchflo problems then it does kind off defeat the idea of the phone by having to switch it off

I am back to my trusty HP 614c for all its issues at least I have not missed calls due to it suffering from Narcolepsy!

HTC Touch Pro ZZZZZZZZZZZZZZZZZZ:)

Ahh well heres to a swift solution I hope
[Touch Pro, Fuze General] groofoo:
this morning i got a phone call that woke me up.

and after the call was ended, the screen turns back on showing the normal phone screen, but at the moment it switched to the dailer screen,i got a grey screen for aproxx one second.

but the phone kept working normaly after that.

so maybe the phone app or the connection to youre provider network might be the problem.

but i am not sure.

i even got a lag in tom tom later this day after a phone call.

but after ending the phone call, eand restarting the nav app, solved it
[Touch Pro, Fuze General] VIPCima:
TP is .....

Hey guys,

I got my TP Friday, 3 hrs after messing with it, it froze, stuck on the "launching touchflow 3d screen", only start and getting into apps would respond but the programs themselves wouldnt respond. If I tried to launch anything the gwes.exe error popped up and would freeze on that screen, i would have to reset the phone but even after resetting it, taking my SIM out it would still freeze on the opening screen. The weird thing is that I met up with my friend who has AT&T the next day and he put his SIM in it and worked with no problem, he couldnt pick up 3G but the phone was working fine, I put my SIM back in and no problems to this day(5 days later) so I dunno what the deal is with the TP.
[Touch Pro, Fuze General] matmaneyre:
In my earlier post I said I had a bug with losing all sound from both speakers (and sound to the microphone), and I said that playing a track in the 'Music' tab would crash T3FD and restart it automatically, which would fix the problem, which led me to believe it was a fault with TF3D. Well a couple of days ago I noticed that when this automatic reset of TF3D occurred, I lost all my GSM Radio functions completely until TF3D was back up and running, and as the sound is related to the radio, I thought I'd flash to another radio to see if the problem persists.

I had HTC radio 1.02.25.19 but I've flashed to HTC radio 1.02.25.11. Whether it makes any difference or not is still to be seen. I have a stock HTC Touch Pro so I'm a little reluctant to try the Cingular and AT&T radios at the moment, but if this has no effect I'll give them a go.

Just have a really good feeling that something so simple just might do the trick.

UPDATE:>> Well there is a difference. Now my TP locks up like some of the others on here, whereas before it didn't lock up ever. It's a step backwards as I still have the issue of losing all sound, but now I think this supports my theory that the radio is the cause or a contributor at least to the problem.

Anybody see a problem with trying an ATT radio for example, seeing that I have a UK TouchPro on O2 in the UK?
[Touch Pro, Fuze General] Rahza:
exactly!

Right, just as I said. After installing and using memmaid, my device never froze up again. I however found out that memmaid has to clean and rebuild the notification queue everytime I run it, thus indicating invalid entries. Invalid notifications can lead to crashes and freezes.

As promised in my last post, I have disabled ActiveSync in the notifications queue by deleting the entry for "repllog.exe" with the comment "system time changed" using Memmaid. Since I've done that my TP doesn't randomly fire up ActiveSync anymore, but can still sync with my pc.

The things I've noticed:

* faster charging

* longer battery life

* no unresponsiveness during/after long charges

I hope these great results are keepers. Could you guys try this too and report back?

Scott
[Touch Pro, Fuze General] wellsy:
Hi,

when I get my Touch Pro back from Expansys I will definately give memaid a shot.

Looks like for some people it stops it going to sleep!

Will post results here, fingers crossed.

Glen
[Touch Pro, Fuze General] vdKarel:
I've got a program called "Check Notifications" in a folder "System tools" under Programs. It believe it came with RomEOS (can't remember though).

When I run it it processes notifications and finds a total of four notifications of clock.exe. Three of them are red, meaning they're duplicates.

Should I disable duplicate entries here in the settings menu? I also have an option called:

"Remove SCRIPT:0x000 events. Removes alarm events that are generated on Phone-based devices when calls are msised"

What does that do?
[Touch Pro, Fuze General] Rahza:
Duplicate notifications can always be safely removed. I'm not sure what SCRIPT:0x000 events are, but it sounds like the notifications you get when you've got a missed call. Like the phone icon you see next to the start menu. I wouldn't use this option, I think.

But to get "on topic" again, I don't think that duplicate clock notifications can cause system crashes. Then agian, maybe they do. Could you remove them and report back if it fixes the unresponsiveness after a long charge?

Scott
[Touch Pro, Fuze General] menomenic:
Hello I'am back again.

Some updates.

Some weeks a go i whent to the t-mobile shop to complain about the phone they sended my phone to the repair.

A weak later saturdays i got the phone back they have done a firmware update said the t-mobile worker.

(I could not find anything that they really did it)

I tryed the phone out when i got home.

Bingo it freezes again :mad: (same problem freezing when charging and the rest of the ****)

Monday i went right back to the shop and explained the problem again.

They confirmed that the phone has software problems and that the only solution is a rom update.

They would not send it back again to the repair bacause they could not do anything about it.

There solution to me go home :eek: and put the htc rom on it (my phone runs the t-mobile rom).

Some post back i reported that it is not a touchflo problem because i stripped off everything and kept only windows mobile 6.1.

It still freezes so is this a windows mobile problem and are we waiting for a fix from microsoft ?

(some post up there is a talk about active sync that it started automaticly so could that really be the problem ?)

I try to put a new rom version on it romeos 1.12.

And hope it will not freezes again.

Then I will look at memmaid and try this out iff this will not help.

I think off updating the radio version is this a good idea ?

When i talked to the T-mobile person he also has this phone.

He said he could do 2.5 day's with his phone and doesn't need to charge it.:eek:

He got evrything on wifi bleutooth.

My phone last for 8 hours then it needs to charge it.(I have everything out no programs running on the background)

The battery is tested and there where no problems with it.

P.S the rumors are that there is a newer version coming out of the touch.

Does htc know the problems with the touch pro and can't fix it or is it cheaper to have a newer version out ?

When the touch pro got out of the fabric (with al these child diseases) was this to fast and needed it some more testing?

Is it that the touch pro needed to compeed against the iphone ?

Sorry for the english hope everyone could read it. :confused:
[Touch Pro, Fuze General] Strish:
Hello, it's my first post - I’ve bought TP two days ago (official Russian model).

First day.

No additional soft, no tweaks.

WM alarms set to 7 a.m.

First night – OK.

Yesterday.

Installed soft:

Advanced_Configuration_Tool_v3.2

-	change file system cache to 8mb and file system filter cache to 131072

-	hide SIM contacts (not works after reset)

Registry_Editor_v0.9

-	change key Cachesize from 16384 to 32768

KaiserSimFix (not works)

Klaxon alarm

Disabled WM alarms. Set Klaxon alarm to 7 a.m.

Battery charge – 50%. Charger not connected.

At 6 a.m. after pressing power button to show time – grey screen. After multiply pressings – black screen, grey screen, TF3D screen (no response), black screen with many small blue dots.

After disconnecting the battery – OK.

Now I uninstalled Klaxon and will waiting next night… and awaiting new corrected firmware from HTC ;)

P.S. Sorry for my english :(
[Touch Pro, Fuze General] palmpiiic:
TP bug

hi

I begun with the same problem: sometimes TP screen remains off and I need to remove and replug battery to restart..

Tonight, the battery becomes extremely hot (impossible to touch the telephone!!) and refuse now to be recharge at more than 40%.

I sent the TP to HTC workshop...

It looks definitely dangerous and buggy device..

Good luck to all
[Touch Pro, Fuze General] lloydcody:
I also experienced this last night. Alarm didn't sound, screen stayed off no matter what and the white ring LED around the enter button just stayed on solid. This phone is junk...

LLOYDY
[Touch Pro, Fuze General] TheBundo:
I think I'll end my keeping my Mogul, unless the Sprint version is better. In any event, I won't be an early adopter
[Touch Pro, Fuze General] koppee1:
hmm..i've had my touch pro for about 2 to 3 weeks already.

I've installed a number of games and applications on it but am using the ROM that originally came with it. I've used advanced config to do the 2 tweaks to make TouchFlo faster (not that I've noticed any changes really).

But so far, unlike many of the posters in this thread, I haven't had my Touch Pro hang on me from a charge over night which I usually do.

As for battery consumption, if I don't really use it, I estimate it'll last me at least 2 days. But I tried using the wifi for one or two hours plus some calls and texts and battery was half or less than half by the time I came home at night.

So for those having problems with the freezing, I think it's best to ask for a replacement while warranty is still valid.
[Touch Pro, Fuze General] Rahza:
activesync is not the problem...

Hi guys,

A few days ago I told you about me disabling activesync. It worked for a few days. No freezes at all after/during long charges. Yesterday I went to a concert and took a few videos. I switch on my TP to check the time. BANG! Grey screen and unresponsive. Key presses didn't even work, which has worked for me the previous times. After a soft reset everything was fine again.

Can more of you guys correlate the freezes with camera use? Are you guys heavy camera users? I'm not and my freezes are rare, that's why I'm asking you this.

Scott
[Touch Pro, Fuze General] vdKarel:
I've used my camera twice I believe ...

It didn't crash when I used it.
[Touch Pro, Fuze General] jynkky:
Could that crashing be hw failure, like display adapters failure in normal computers when adapter is overclocked/too hot/has broken memory(broken screen issue & freezing)? When charging the device could be too hot and freeze? And when there is less processes running when charging it may help not to freeze...?
[Touch Pro, Fuze General] rgb:
My slow charge problem got fixed by lower down the temperature of battery, by putting a paper chip under the battery.

Now my Raphael works perfectly!! :)
[Touch Pro, Fuze General] mike freegan:
I get this. Where I work there is no signal so the device spends almost all of its time in my posket looking for signal. Regularly I will get it out my pocket and the screen won't come on and the battery is warm. Annoying.