[Tilt, TyTN II, MDA Vario III General] SpenceJT:
Here is an update - iNavCorp's reply to me

Hi Jeff:

Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.

Thank you.

Support Team

www.inavcorp.com​

My reply

iNavCorp,

Please excuse my error, it is indeed HTC and not AT&T's hardware, however HTC is far from the small company that you described as "being a small company, HTC will not be able to work us on our request".

HTC makes over 80% of mobile phones running the Windows OS. Please read up on HTC and educate your staff on this 'small company'.

http://www.htcamerica.net/about/default.html

I shall contact HTC and pursue this with them, and ask them why they are too small to work with correcting an issue with your product.

As for my chances of purchasing iGuidance 2009 if you can't support your current product? ...I'd say the chance of that is about as good as my chance at winning a write-in campaign for the 2008 presidential elections.

Thank you for providing me with another opportunity to post and ridicule your poor customer support.

Jeff Spencer​

a second reply that I had received while typing my reply

Hi Jeff:

Please note that the incompatibility is not between iGuidance and windows mobile OS, but only between iGuidance and the HTC driver. Further, HTC's new ROM was released much later after iGuidance v4 was released, and being a small company, HTC will not be able to work us on our request. Our programmers have been looking at this issue and if a solution may be determined, we will make sure it's included in iGuidance 2009. If not, we will continue to include the incompatiblity w/ HTC on our website as we do now to minimize their inconvenience.

Thank you.

Support Team

www.inavcorp.com​

My follow-up reply

I apologize for the terse nature of my prior message. I have just realized that I have mis-understood your comment about being a small company.

I believe the reply you had sent me (below) was worded in such a way that left the impression that you were referring to HTC as a small company.

I have later received a message indicating that you are working on identifying the incompatibility and provide a fix. I appreciate that, I really do, however please don't preach to me about not being able to be 100% compatible. iGuidance 4 was compatible with my AT&T Tilt, and now it is not. As a customer, I do not care, who made what driver change at what point in time. The fact of the matter, as your product, you are obligated to support it. Simply removing every device that changes from your list of compatible products will do little other than shrink your install base and alienate your paying customers.

I thank you for your attention to this issue, and look forward to an agreeable solution.

Jeff Spencer

Verona​

I'm done for now. I am planning to contact HTC, to make them aware of the issue and ask if they can put one of their support team members in touch with iGuidance, but I've a 5 year old to put down for the night, followed shortly after by myself.

Cheers,

Spence