[General Topics] elliwigy:
not saying I agree or disagree but sprint reps are horrible.. i went in chat and asked about unlocking my pixel and they sent me a link to the unlocking policy so I then asked them about exception for militaty deployment and he kept sending me the link to regular requirements. This was after i sent him a link to sprints policy for military deployment/exception and telling him i worked a supervisory role for account services over 4 years and handled all the executive escalations and such for my site of which account services is the "cancellation" department that usually handled all the device unlock requests as it is considered a churn risk and I know there is exceptions for military. He just didnt understand and eventually I asked to speak to someone else which he told me i had to close the chat/browser completely and start a new chat lol.. i told him that it was ok he didnt want me to get a survey on him and followed his instructions.. even cleared cache and all but everytime i logged in his chat would pull right up.. he then told me to end the chat or click the X which i told him there was no option else I wouldve done it already.. he kept trying to give me instructions on how to close chrome and clear cache etc after i told him I did it 5 times already.. i was asking him to just transfer my chat of which he finally did then the next guy took 10min to "catch up" then says from what he understood "you are trying to unlock your phone but you do not meet the requirements" and repeated what first guy said lmao.. I asked if it was sprint world wide team (SWW) that handles it and he said no (even tho i kno it is and it says so on the website) but instead were trying to transfer me to the military deployment suspension team whicj handles long term suspension for military deployment after i told him and previous rep i didnt want to suspend the line.. then they both said that I have sprint global roaming so i can use my phone already while deployed and I told him that isnt the same thing as using a foreign carriers sim and refuse to use global roaming 2g data and whatever absurd rates they charge for voice and ultimately last straw after over an hour he tells me that i need to meet the requirements lmao.. like they are IDIOTS most of the time..

long story short, reps often have no idea what they are talking about especially stuff related to unlocks or even the merger and networks etc. Sprint might be "dissolved" as far as plans and things of that nature but it has been in the news lately that they were going to shut the network down soon but extended it since they have too many sprint customers still on devices that arent compatible with tmo network.

Not to give any excuses for reps bcuz they wont give right info even if u can literally show them the policy on the website but the big wigs dont often share detailed information with employees. even when i worked for them we didnt hear about this stuff until it was in main stream media (i.e. the merger for example. I remember hearing a call customer was asking about it and we had literally nothing on it and told him it was likely false because "we would know about it" and the customer said it was on the news which I confirmed it was in fact on the news then literally like the next day we finally got an email talking about the merger lol.)