[Tilt, TyTN II, MDA Vario III General] SpenceJT:
So much for any support from iNavCorp! Here is the time line of events which began with the opening of a Service Request with iNavCorp on Thursday, August 28th.

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Description of Problem - I have Windows Mobile 6.1 on my AT&T Tilt Pocket PC. iGuidance recognizes my internal GPS, obtains signal lock on satellites without a problem, but does not automatically refresh the map. I know for a fact that this is not an issue between iGuidance and the devices\'s \'built in\' GPS receiver because the GPS Info screen displays in \'real time\' (speed/coordinates etc. all match up with movement and speed of vehicle). It appears to only be an issue with the map display, which will no longer display movement in \'real-time\'. It will capture a given map location and speed, and hold them until the screen is manually refreshed. I am familiar with the \'panning mode\' for the map, and am certain that it is not the issue as I am not viewing the map in panning mode. I see no updates available, other than your recent v4.02 update, which I have applied. The problem still remains. Your assistance would be greatly appreciated, as I am sure there are many others with this identical issue. I have paid good money for navigation software that is at this time, completely useless. I look forward to your prompt response. Sincerely, Jeff Spencer​

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...followed by their reply, received late afternoon on Friday, August 29th

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Hi Jeff:

iGuidance worked fine w/ the built-in gps in HTC until recently after HTC released their new ROM w/ wm6.1. W/ this new ROM on your Tilt, iGuidance will now only work w/ either an external GPS, or w/ the built-in gps but by using the universal serial port driver provided through a 3rd party program such as GPSGate from www.franson.com instead. If you choose to go w/ the 2nd option, please note that the basic version would be sufficient.

Thank you and we apologize for the inconvenience.

Support Team

www.inavcorp.com​

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....and finally my reply to them

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The very reason that I picked up the Tilt was so that I would not be required to carry around additional components.

Thanks for what you ridiculously refer to as support.

To tell you the honest truth, I am now highly dissatisfied with iNavCorp and your product. I would expect at the very least (at least from a reputable company that stands behind it's product) a forthcoming patch, or work with the phone vendor to provide a patch, that would provide a no-cost universal serial port driver to correct the issue with your application. I now see how well you stand behind iGuidance and will invariably sell it off. Furthermore, as a Systems Administrator with [national company name omitted]., I will have no trouble whatsoever going out of my way to disparage your product and use this instance as an example as to just how poor the support is with your company and how inflexible your product is.

Furthermore, as a member of such forums as; GPS Passions, AT&T, and XDA Developers, I fully intend to post both my request for support and your reply, as stated below to each and every one of these forums and strongly urge others to do the same.

Honestly, did you see NVIDIA say "sorry" to Windows customers who had upgraded to Microsoft Vista? I don't think so. Stand behind and support your product, or face the backlash of the consumer.

Sincerely,

Jeff Spencer

Verona​

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I have made good on my words to iNavCorp. I now urge anyone else as irritated (perhaps mentally disturbed) as I am, to make their voices heard by opening service requests on their own. Sure we can install GPSGate on our devices, or purchase an external GPS receiver, but what kind of response is it from a company to direct customers of their product to do so!! As stated in my reply to them, would NVIDIA have told it's customers "too bad", but you can purchase something else because you chose to upgrade to Windows Vista and now our graphics card won't work as advertised? HELL NO!!!

...okay, time for me to grab a beer and cool off.

Regards,

Spence