yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] Teppic24:
Very good advice. Orange are shifty buggers when it comes to mobile internet. It used to be that if you accessed any site outside their Orange World portal you'd be charged, but that was back in the days when they offered a massive 30Mb limit per month!

When I phoned to arrange delivery of my Diamond, I asked about the mobile internet package that I'd signed up for, and was told pretty much what you've sadly found out about the hard way.

I know this doesn't help, but here is an extract from the small print in their free brochure that sadly gives them the excuse to charge you:

"Mobile internet browsing is subject to the monthly limit set out in your service plan terms & conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging*, peer to peer file sharing, non-Orange internet based video.

*the very same brocure states that the HTC Diamond is "mobile instant messanger compatible"... Yes, the handset is compatible with a feature that Orange, according to their terms and conditions, won't let you use anyway! Go figure...
[Touch Diamond, MDA Compact IV General] the stoat:
Thanks for the reply. The only thing to say in my case was that upgrades offered me "unlimited data", I know this would have been recorded so lets hope the can resolve this for me. :)
[Touch Diamond, MDA Compact IV General] counterfitninja:
my bill states "Unlimited Mobile Internet". Make of that what you will
[Touch Diamond, MDA Compact IV General] StarMonkee:
I had a similar experience last time i was with Orange. I had a sim only contract for about 6 months and they only billed me right once. They always sorted it but I had to pay the wrong amount each month and get it credited back next month. It left me annoyed and I was really reluctant to go back to Orange again.

They offered me a great deal on the diamond and I went for it. I told the girl in the shop (who was the manager) about my previous experience and she told me to go to her if it ever goes wrong. I told her that if they get it wrong one month, I'll cancel the direct debit and only pay the correct amount. I even got her to write that I've got 500mb of unrestricted access on my contract (she even told me that using the phone as a modem and voip are ok).

So far it's been good. I check the youraccount section of the site every couple of days to make sure that I haven't incurred any charges I shouldn't have.

If you argue it out with them, they should back down. If you took the contract out in July then you have unrestricted internet - using google maps, push email etc.. are part of the allowance. No other mobile operator charges for these separately and Orange shouldn't.

If they wont back down, I personally would cancel the direct debit and refuse to pay until it's sorted. Your contract shouldn't be any different to anyone else who took it out at the same time so you shouldn't pay extra for actually using the phone for what it's made for.
[Touch Diamond, MDA Compact IV General] loonpants:
I joined orange in july during a promotion of 'unlimited data' which, and i confirmed with four different orange people, includes all data transfers. Although it's 'unlimited' they say there's a fair use policy of 2 gig. I've been absolutely caining it and when i phoned them up to check how much i've been using, they only said about 500 meg. I've had a few bills with no charges on them.....yet...
[Touch Diamond, MDA Compact IV General] loonpants:
Oh, and my online account doesn't actually show anything about unlimited data anywhere on it, again, after checking with orange they said it was because it was a special deal.
[Touch Diamond, MDA Compact IV General] StarMonkee:
Yeah, mine doesn't show it as a bundle either. I was told the same on the phone.

I'm not using it a lot, maybe 20 meg a month, but 90% of that is email and google maps - I don't really do much browsing on my phone.
[Touch Diamond, MDA Compact IV General] simcarloc:
I recently signed up for a deal with unlimited data too. I was told that it was unlimited in every sense of the word - every day, all day, for all forms of data. However, I was told that there was a 500mb fair use policy cap on it.

Due to all the above and the variables involved, i'm going to call up tomorrow to make sure my plan is as it should be. If they don't allow unlimited data, i'm off to 02 and the iphone i'm afraid - I still have 7 days to cancel the upgrade/new contract.

Why do things have to be so messy!
[Touch Diamond, MDA Compact IV General] studz:
Because it was a 'Special', and because it sounded vague, I specifically quizzed two different operators about this 'Unlimited Internet' offer. I did this so I had no misunderstandings as to exactly what I was entitled to, and whether it became chargeable under any circumstances.

Their answers were quite clear, and very accurately align with what loonpants says above... essentially it was a very special time limited offer (now finished I believe), by which all internet access was free at any time. A fair use policy was mentioned, but it was enforced by restrictive measures rather than incurring costs beyond that limit... (I don't think either operator mentioned a figure, but I'm sure it will be quite generous, perhaps even the 2gigs mentioned above.

It didn't mention this feature anywhere on my last bill, (which again prompted me to phone to clarify), and they said it wouldn't, and that it would just say data charges = £0.00. I've also checked my account online a few times since, and my data use has stayed at £0.00, while I've used about 30 megs in the 17 days since my last bill.

If you're not certain what deal you have, my advice is give them a bell on 150 to confirm... they change the type and availability of their various deals more than most people change their underpants, so better to be clear before you wade in trying to defend something you might never have had, or worse still, be missing out on something you didn't realise you had. :rolleyes:

Edit: Just read your post simcarlock, and your 500mb rings a bell... more than enough for me. :D And it's so messy because they chop and change their offers so much, they can barely keep track. :rolleyes:
[Touch Diamond, MDA Compact IV General] Teppic24:
Well, after what I posted on page 1, I've checked my account on-line and it says data charges = £0.00.

@The Stoat - phone 'em on 150. It may be that they've mistakenly put you on the wrong package.
[Touch Diamond, MDA Compact IV General] the stoat:
Tried that :). Standard CS agent states data stuff is too complicated and he does not understand it so passed me to upgrades.

I inform upgrades they offered me unlimited data, they state unlimited data does not exist but unlimited mobile Internet does. They also state mobile internet is only looking at webpages and includes no streaming, file downloads, etc Try to explain both are just data so what does it matter....and the data charges are classed as calling orange Internet so must be part of the plan. Circular argument, so I will be called back tomorrow following the upgrade agent talking to a manager.

One good point is they have wiped this months charges, but there suggested resolution was to call the technical team to turn off all the data using stuff such as RSS feeds, push mail etc. They did not seem to grasp this is why I got a Diamond!
[Touch Diamond, MDA Compact IV General] studz:
If you're on the same package as us above (and it sounds like you should be), then stand your ground until you speak with someone who knows what they're talking about... by our experience there's got to be at least three of them lurking around there somewhere ;)

Good luck!
[Touch Diamond, MDA Compact IV General] Edmund Honda:
So you can't use either the integrated Windows Live bits or the integrated Youtube player, officially...!

I wasn't aware that the 'Unlimited' mobile internet offer was a temporary thing; the orange site itself still says 'New enhanced plan with extra benefits' on the £35 and above tariffs that the mobile internet bundle did come with, but it's not detailed on the information panel. Who do they expect to buy a Diamond with no free data?

My first bill shows I'm not getting billed for any kind of data, for what that's worth.
[Touch Diamond, MDA Compact IV General] FH1:
I asked how much does video calling cost.

They said 35p per min.

I asked are ALL other forms of DATA included in my Unlimited package.

They said yes.

Not seen first bill yet!!!

Fingers crossed.
[Touch Diamond, MDA Compact IV General] counterfitninja:
Video Calling is not the youtube player. Video calling is charged at £35 a min. The you tube player is simply an application that enables the you tube site to be viewed easily.

I can confirm that the unlimited internet package covers the use of the youtube player and various emails. i know orange are sneaky in they use of packages but so far i have not been charged at all for my usage of these packages. When my bill arrives it states how much data i have used, last month was 75mb, and you can check you current usage online to see what they are charging you for. Stand firm.
[Touch Diamond, MDA Compact IV General] dattrax:
I've had two bills on the 'unlimited' mobile internet tariff and so far I have not been charged for data usage. First month was 20MB and the second 17MB, but this is a combination of browsing, google maps and my POP3 being set up to poll for new messages every 15minutes.

Jim
[Touch Diamond, MDA Compact IV General] napadalia:
well if u ring orange you can also book unlimited usage for a single day only as well, it will cost you £1 or £1.30 and its unlimited(by mean of fair usage poilcy of 2gb) for a day
[Touch Diamond, MDA Compact IV General] liamhere:
yes they said the same to me
[Touch Diamond, MDA Compact IV General] simcarloc:
I just spoke with Orange, and they confirmed that I have unlimited data for e-mail, browsing, youtube etc. So I don't see why the OP shouldn't...

However, I was told the max allowance was 250mb, when i'm sure the lady I first spoke to when sorting out my upgrade deal said 500mb...

Who has 500mb and when did you sign your contract with orange?
[Touch Diamond, MDA Compact IV General] studz:
Perhaps it's 250mb I remember being said??!... wish I could remember for sure. Anyway, 500mb or 250mb is fairly academic to me... if I even make 100mb a month it would be heavy usage for me.

I would however be interested if anyone knows for sure how this limit is regulated or enforced?
[Touch Diamond, MDA Compact IV General] derinahon:
This thread just prompted me to check. I upgraded to the Diamond at the end of July and took the new Dolphin 35 contract with unlimited Internet. However, it looks like they're getting ready to charge me £90+ for my data usage so far :s

I specifically asked to change to the new tariff as the 10MB bundle I was paying for previously didn't even cover my exchange email for a month.

This should be fun!
[Touch Diamond, MDA Compact IV General] simcarloc:
Nope, I just spoke with retentions dept, and they told me I do have 500mb! Only retentions can give you this amount - the standard is 250mb for the orange sales team. The 500mb limit will also only show up on retentions dept's systems.
[Touch Diamond, MDA Compact IV General] Teppic24:
Contact them, now!

Throughout July the Dolphin 35 contract included unlimited internet (500Mb fair use). I upgraded on July 24 and when I spoke to customer services I

enquired about the unlimited internet bundle and was advised that it had been applied automatically as part of Dolphin 35. (I also made absolutely sure that it was included when I spoke to them again to confirm delivery of my Diamond).

How did you upgrade? On-line, via phone or in the shop (on-line wasn't available for me as the website was down). If they are charging you for data and you haven't been using your phone as a modem then you need to sort this out now. Don't wait for the paper bill.
[Touch Diamond, MDA Compact IV General] pwoyorkie:
Cant understand why anyone would choose orange if they need mobile internet, T-mobiles web and walk is far far better!
[Touch Diamond, MDA Compact IV General] Teppic24:
That may be. However, I decided to stay with Orange because if I upgraded my service plan on-line I was in line for a £5 per month discount. As the upgrade section of the website was down during the last half of July I vowed that, if I spoke to Customer Services and they wouldn't apply the £5 discount over the phone, my next words to them were going to be "Can I have my PAC code please?". However, the £5 discount was applied.

It was basically a balancing act. Dolphin 35 gave 600mins, unlimited texts and (at the time I upgraded) unlimited mobile internet, all fo £30 per month.

The nearest equivalent T-Mobile plan was Combi 30, giving 700 mins and unlimited texts for £30. Web 'n' Walk was £7.50 extra on top of that. I tried to play T-Mobile off against Orange but for me they wouldn't budge.

£30 for Orange vs. £37.50 for T-Mobile. In the end it wasn't a hard decision.
[Touch Diamond, MDA Compact IV General] steveianson:
I did not speak to Orange about internet access when i changed my contract / upgraded. Checked my usage to date on line and have acrewed about £8. :(

Spoke to them thisafternoon stating that i was promissed unlimited data access, got put on hold twice then they said "No problem it has been changed and back dated". :)

I will be checking my bill very closly and have the name of the person i spoke to.
[Touch Diamond, MDA Compact IV General] StarMonkee:
I went back to orange because I got offered the phone for £39.99, and the dolphin 35 package for £25 a month.

So £25 a month for 600 mins, unlimited texts, and 500mb data - I was with t-mobile before and they couldn't get anywhere close for the same phone.
[Touch Diamond, MDA Compact IV General] jt999:
I'm on Panther 45 with my Diamond and have been using Opera/Google Maps/Youtube and haven't been charged anything, it just says Unlimited Mobile Browsing (something like that anyway) on my bill.
[Touch Diamond, MDA Compact IV General] Desmondo:
Because Orange didn't butcher the phone. They also didn't charge a silly amount for the phone and I also got £150 Quidco :D
[Touch Diamond, MDA Compact IV General] derinahon:
Got my bill today for the first full month after upgrading in July. They've not removed the old 10MB Orange world bundle and although I have 'Unlimited mobile internet' on my bill they've charged me for what appears to be everything over the 10MB bundle. I don't even know why this is still on there.

I couldn't make it any clearer to the c/s lady, all I've done is browsed web pages from the phone and used exchange for push email. She told me that it could be charges from when I've connected the phone over Wifi to my home router! Also she appears to believe some websites are chargeable and others not, though she couldn't tell me which one's.

I've left it that I wasn't made aware of this and using the phone on my home Wifi is not taking data over the Orange network so that should have no bearing at all. As far as I'm concerned Unlimited internet means just that and I wasn't told otherwise. She's passed the info to another department and is awaiting their reply.

Strait forward as far as I'm concerned I'm not paying data charges for internet browsing that should be free! Oh and I was also told that the limit is 250MB and if you reach this they won't stop your data or inform you, but simply charge per MB thereafter.
[Touch Diamond, MDA Compact IV General] counterfitninja:
i love none technical people maning the help desks at orange. I worked there for a few weeks and it was mainly students and people that didn't understand technology. I have had anumber of conversations with the manager of the orange shop in Bath and he seems to be on the ball, if other orange people are not. The cap is around 250 mb, however this is a guide line and they would advise heavy users that if they consistantly go over that it would be chargable.

Why oh why cant orange actually inform their users about what we sign up for.. Fun eh
[Touch Diamond, MDA Compact IV General] Teppic24:
Well, I did say to contact them before you got the paper bill, especially as you said earlier that you were looking at being charged £90+ ;)

If the old Orange World bundle is still appearing on your bill, and the charges appear to be anything above that 10Mb then it definitely looks like a billing screw up as it should have been removed.

Charges for wi-fi?!? What planet was the woman on? (Oh, wait - it was Orange World! :D)

Under the old Orange World bundle you would be charged for webbsites that were not available on Orange World, so it looks like she's thinking about that. You shouldn't be charged for day to day surfing, unless you are visiting a lot of sites with streaming video, etc.

Dig your heels in as they may try and fob you off with excuses. They have said that you are on Unlimited Internet, and you say that the term Unlimited Internet also appears on your bill. From what you have said it looks like they are in the wrong, but getting them to admit it will probably be another matter (especially if they think that wi-fi is chargable!), but don't give in.

I spoke to three different operatives (on three different days) when I was in the process of upgrading, and each one stated that the limit is 500Mb.

I've just checked my bill on-line and it comes to £31.50 (£1.50 for itemised billing), and that was for 20Mb of data (I wanted to go easy for the first month just in case they tried to screw me over)., and it definitely says on the bill "Data Charges 0.00"

In your case it looks like they've cocked up bigtime.
[Touch Diamond, MDA Compact IV General] counterfitninja:
Just checked my bill.. once again not charged for data. Mine says unlimited internet. and i have now used it a fair amount. Youtube, google maps email. The works. so i think i must be one of the lucky ones with orange..
[Touch Diamond, MDA Compact IV General] derinahon:
Yeah you did say, but I'm lazy and decided to wait. I also pay by bank transfer so they don't have the money yet ;)

The c/s rep kept going on about how I must have used it sooo much as 1MB = 160 WAP pages! So knew I was flogging a dead horse with her. I'll wait for their reply before I get worked up about it. They don't have a leg to stand on really and it looks to me like it's an error to do with the old bundle still being in place.

My bill reads like this:

Inclusive megabytes used: 10.0000

Non-inclusive megabytes used: 145.0111

Total megabytes: 155.0111

Seems pretty simple to me, they've just charged for everything over the 10MB bundle. Lets see if they figure it out :P
[Touch Diamond, MDA Compact IV General] studz:
Don't worry about it mate, if you're sure you're on the unlimited offer, you will get it re-reimbursed.

I've been with Orange (freeserve & wanapoo) for ages, and sometimes I've been almost pulling my hair out over the settling of the simplest of issues, but they are no worse than the next big faceless company with chimps at the controls. Eventually though you'll speak with someone who a) knows what you're and they're talking about, and b) can be arsed to fully sort out it for you... Until then it's just more frustration dealing with the chimps.

Believe me though, it's no better anywhere else in these comms and internet businesses. :rolleyes:
[Touch Diamond, MDA Compact IV General] clickdeath:
Has anyone come up with an app that will tell you your internet usage, and alert you when you're coming close to your limit, or is that a bit too far fetched? I'm just about to upgrade to a Diamond (should be arriving tomorrow) and I'm hoping to setup my email and such on it, however i don't really want to start incurring massive charges on my bill for things such as that!
[Touch Diamond, MDA Compact IV General] R3PUBL1K:
Why dont you try SPB's GPRSMonitor...

Taskbar icon that shows GPRS connection speed and other indicators

Pop-up window that shows all GPRS information

Warning notifications on daily/monthly traffic limits

Detailed connection usage and cost charts

Detailed text reports of your connection usage and cost

Export to CSV for use with Microsoft® Excel and Access

440+ pre-defined service plans

Today plug-in that shows GPRS speed and other statistics

Skin format interface

http://www.spbsoftwarehouse.com/products/gprsmonitor/?en
[Touch Diamond, MDA Compact IV General] aj76:
156

Don't waste your time with the normal c/s call 156 for the data team, they will be able to confirm everything for you and are a lot more helpful at sorting things out!
[Touch Diamond, MDA Compact IV General] jarosite:
I got my diamond on a dolphin35 plan with unlimited internet(500mb really). Only problem was that they left off the unlimited internet on my plan and i got an extra £50 on top of my normal bill.

Anyhow, phoned them up and they have refunded me the money and apparently sorted my contract so this wouldn't happen again. It was a bit of messing about to get it sorted though as the guy on the phone had to go off and talk to quite a few different departments so it seemed....

Am happy now though and the guy was nice and helpfull enough

I did have to push them originally to get a free upgrade, they wanted to charge me £170 for the phone but after reminding them a few times that they offer the same deals to existing customers as new customers they relented.
[Touch Diamond, MDA Compact IV General] sayeds33:
refuse to pay your bill.

i called orange customer service to ask what was included when they said unlimited, the rep said everything, and i definitley recall him saying youtube.
[Touch Diamond, MDA Compact IV General] peterc10:
I am new to Orange and on one of their £35 tariffs - mine is Racoon 35. In July they were offering free internet for all £35 /wk packages with 18 month contract. I took it up and have not been charged for my internet at all. My bill clearly says unlimited mobile internet, although I know there is a 500Mb fair usage policy.

Got a good deal with a cashback offer that means I am only paying just over £24 per month, and I got a free Touch Diamond.
[Touch Diamond, MDA Compact IV General] clickdeath:
I just got my bill, and they're trying to charge me for internet access because I'm currently only on the 2 month evening and weekend offer, I just tried ringing 156 and 150 but was on hold for about 10 minutes so gave up. Will try again tomorrow and see if they can refund for me. When I took out the contract it specifically said unlimited anytime internet.
[Touch Diamond, MDA Compact IV General] scotty2618:
Data Bundles

Orange do have a variety of data bundle available depending on what you want - I agree 156 will be the best bet in to explaining what they all do and cost. When it come to billing the main thing the look at is the device and the APN used - the diamond APN should always be 'orangeinternet'.

The 'Unlimited' data is supposed to be for Mobile browsing - basically wap pages, although they cannot directly tell you what sites you visited unless this goes through a long arguous escalation process which 90% of the csr's are not aware of (trust me ;)...).

The other options are Pay As You Use which is the £3 per MB (£2.55 before vat) which is left over from GPRS first started on the network in 2001, so a little outdated.

The best one I see is a capped option which ensures your data cost does not exceed £1.50 per day, no matter how much data you use and this is reset at 23:59 each day. This cap includes WAP, Web and Modem usage.
[Touch Diamond, MDA Compact IV General] peterc10:
No - mine is all data. So full internet browsing (not just WAP), file downloads such as from google maps, and email are all included. I have done them all - that is the whole point of paying for a 3G phone - and never been charged for any of it (except when I was roaming abroad)
[General Questions and Answers] jamesta:
Hi,

Is there anyway to edit build.prop and enable the HAL3 flag from 0 to 1 without unlocking bootloader and installing TWRP? I want to get GCam for this device.

🙏please help🥺