yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] rickturatti:
Help Please

:(I have just reflashed my radio and it didn't solve the problem. Like you said it didn't lock my phone. Tomorow I'm going to try reflash my rom and/or hard reset. I have no confidence that it will work, but it is my last hope. I don't want to send my phone back, it will be hard because I would have to send it to another country.If anybody have other sugestion, please post here. Will hard reset relock my phone?

Thanks.
[Touch Diamond, MDA Compact IV General] sickboy555:
hard resetting worked for me, but it stopped ringing again about 3 days after.

I had the same problem with standard HTC ROm 1.37 and 1.93.

Hard resetting every 3 days is not what I look for in a phone ;-) so I took it back to the shop today.

They ordered me a new one and didn't even look at the old one. I hope the new one is OK.

I asked if he had heard of this and he said not.
[Touch Diamond, MDA Compact IV General] sickboy555:
I should add that I had this problem with the latest Orange 1.93 official ROM too.

My phone is unlocked.

Does anyone who HAS NOT Unlocked their phone got the issue?

I hope it's not due to the Olinex 1.20 SPL....Anyone care to comment?
[Touch Diamond, MDA Compact IV General] captainsensible2002:
For what its worth, I am using the new Orange rom and I have also unlocked my phone in the same way. Been using this rom for 2 days now and not had the issue, but then I never have had it. Maybe I will see it in another day or so, so will keep this rom for the time being...

Oh, and hard resetting will not re-lock your phone.
[Touch Diamond, MDA Compact IV General] rickturatti:
Where can i find this rom?
[Touch Diamond, MDA Compact IV General] Zanzarah:
same problem
[Touch Diamond, MDA Compact IV General] cardax:
21 Days using Diamond and same problem but It happens only one time after soft reset is is correctly till........... next time i suppose :)

I'm using Rom HTC oryginal 1.93.479.3 WWE

Radio 1.00.25.05
[Touch Diamond, MDA Compact IV General] captainsensible2002:
http://www.orange.co.uk/diamond/RUU...igned_Diamond_52.29.25.12_1.00.25.05_Ship.exe
[Touch Diamond, MDA Compact IV General] sickboy555:
has anyone seen this problem of "no ringing" on a phone which is still locked?

No one has commented whether it could be related to the hard SPL change for unlocking.
[Touch Diamond, MDA Compact IV General] Zanzarah:
i have this problem before i flash hard spl..
[Touch Diamond, MDA Compact IV General] Twabi2:
I'm having this one as well on a locked phone.

Didn't have it a couple of weeks back though, but after flashing to the latest ROM (official ROM of course), it stopped ringing...
[Touch Diamond, MDA Compact IV General] Rones:
Guys,

Try this:

Push the volume button, then the arrow in the upper left corner.

What's the volume here?
[Touch Diamond, MDA Compact IV General] sickboy555:
I think we established that most folks know about actually making sure the ring volume is up.....
[Touch Diamond, MDA Compact IV General] sickboy555:
it seems to be a problem on at least 1 unlocked and non updated phone.

I'm on number 2 now....
[Touch Diamond, MDA Compact IV General] FooL:
I have the same problem, and I want to describe the behaviour of the phone when I try to change parameters :

(my Diamond is in French, so don't be surprise if I use some words that are not in yours ... I just try to translate word-to-word)

- in the "touchflo" sound menu :

the "type of ring" (just under the volume setting) is set to "ring"

the "ring" (just under the previous setting) is set to "vibrate" !!!! so it rings, but the ring is a vibrate ... :confused: When I try to change it, choosing for example "Ring-Innovation", it stays at "vibrate"

- in th WM sound -> notifications Menu :

I choose "incoming call". The ring is set to "Windows - Standard". When I change it to another (for exemple "Ring - Innovation") and press "ok", it came back to the previous setting. The window can't close with the ok button. It always came back. I have to press home to come back to home.

I think all this problems happened when I tried to had a ring in my \WINDOWS dir, and used it as a SMS ring (which never worked ...).

If someone has an idea ... you're welcome !
[Touch Diamond, MDA Compact IV General] captainsensible2002:
I have just had a chat with my manager who has had this happen to him. He noticed that, when the phone didn't ring, although the system/ring volume were at maximum, the volume setting in the TouchFlo Settings screen was at minimum. He manually increased this and the phone began to ring again. This indicates that the issue MAY be being caused by a bug in TouchFlo.

Can anyone who experiences this again, check and see if the same has happened on their phone?
[Touch Diamond, MDA Compact IV General] rage_q3:
warranty

got the same problem with all possible types of roms and radios. then I decided to make HTC repair it (warranty). they've found this problem and repaired my diamond. now I haven't got this problem. don't forget to reflash your ROM and spl back to factory defaults. look here:

http://modmydiamond.info/index.php?option=com_content&task=view&id=17&Itemid=27

and here:

http://xdaforums.com/showpost.php?p=2324829&postcount=39"

good luck
[Touch Diamond, MDA Compact IV General] rickturatti:
Hard reset

Just to report guys, hard reseting my phone didn't work for me. It just made me loose time, and gave me a headache.:mad:
[Touch Diamond, MDA Compact IV General] wassss:
SOLUTION

Some users of HTC Touch Diamond, the latest Windows Mobile 6.1-powered Pocket PC Phone, may encounter an obscure and weird problem when receiving SMS (also known as text message) while HTC Touch Diamond device is in StandBy mode with LCD screen powers off.

The symptom may be different from phone to phone, but the following scenario roughly describes the problem that faced by HTC Touch Diamond PPC Phone user. When the phone is in inactive stand by mode with screen off, the phone does not notify owner or user when by ringing ringtone or SMS tone sound or audio alert, nor vibrating the device when there is any incoming text message or SMS message. Only 5-way keypad light is blinking.

Sometimes, the device does play sound or vibrate, but not both together. Only keypad light flashing is confirmed to work properly. Some users also reported that if there is already new existing unread SMS text messages on the Touch Diamond phone, then the audio ring tone sound alert and/or vibration then work properly when there is new incoming SMS message.

The issue can cause HTC Touch Diamond owner to miss some important SMS text messages. It appears that the no audio alert sounds and no vibration (not even a delay trigger) issue after receiving SMS or text message is probably not caused by defective phone device, but caused by specific SIM card for unknown reason, as the issue happens intermittently, and may not happen when changing to different mobile service provider SIM card. One SIM card that been identified is Hong Kong SmartOne SIM card.

For HTC Touch Diamond who facing the no alert been made on incoming SMS while in stand by mode issue, but can’t change the SIM card, here’s a few possible resolutions that may fix the problem.

First of all, make sure that the phone is correctly configured to playback audio or sound alert or vibrating. Go to Start Menu, then select Settings. On Personal tab, tap on Sounds & Notifications, and go to Notifications tab. In the “Event” drop down list, select Messaging: New test message. Verify that either Play sound or Vibrate or both is selected.

On the same screen (Notifications), as a workaround to fix the issue, try to tap to tick the check box for Display message on screen.

If above resolution doesn’t help to make the phone notifies you via sound alert or vibration when receiving text message while in sleep mode, another possible fix is to enable SMS Wake Up Event. To do so, download and install a registry editor on the HTC Touch Diamond Windows Mobile device (such as PHM Registry Editor, see workaround to install PHM on Windows Mobile 6). Navigate to the following registry key branch:

HKEY_LOCAL_MACHINE\Drivers\BuiltIn\RIL

Locate DisableSMSWakeUpEvent entry, and change its value to 0 (the value is 1 by default).

All else fails, you may have to try to perform a hard reset on the HTC Touch Diamond, and send the device to HTC service center for repair or exchange
[Touch Diamond, MDA Compact IV General] rickturatti:
Wassss,

It seems to work only for SMS notify; and that is not our problem now. Do you have any idea how to solve the problem of not ringing on incomming calls? By the way, it seems tha the new HTC Rom have fixed the SMS problem.
[Touch Diamond, MDA Compact IV General] pitt1983:
also with alarm

i've the same problem with calls, sms calendar notification and alarms. made hard resets, softresets, rom upgrading, rom changes.

but nothing

often my jewel does not notify me newer calls etc with sound, but only with video.

is not good...
[Touch Diamond, MDA Compact IV General] rickturatti:
Stock Rom

Guys, I read in an other thread that downgrading to the stock rom and spl stops this bug, but it worked for some people. I dont know if it is useful. I hope so. I dont know my stock rom, radio and spl, so I can't try this. I read that its NOT hardware problem, and it happens with others models too, like the Touch Pro. I have send two e-mails to HTC three months ago, and until now they didnt give a response. I m very disappointed with HTC and their support that doesn t exists. They simply ignore this problem, that is happening with newer models. An expensive phone that doesnt do its basic, Call and Ring, thats ridiculous. If I could, I would send it back, ask for my money and buy one of other brand, so I dont have other option insted of keep seaching for a definitive solution and pray!
[Touch Diamond, MDA Compact IV General] captainsensible2002:
Stock rom won't make any difference as I have seen it happen on stock rom, radio and spl.
[Touch Diamond, MDA Compact IV General] wlli:
Just for information, my diamond had the same problem. My workaround is using a 'Windows default' ringtone which was extract from older wm5 phone (not remember clearly). It work with no problem. Hope to have a much better solution!!:(

N.B. The ringtone file can place in either \windows\ring or \storage card\My Documnets\My Ring.
[Touch Diamond, MDA Compact IV General] matrix_sid:
Solution For Ring Problem

IT SEEMS THAT THE SOLUTION IS VERY OBVIOUS BUT I MISSED IT MYSELF AND HAD REALLY CONTEMPLATED THROWING MY TOUCH DIAMOND AT A BRICK WALL AND COUNT THE PIECES LATER...ANYWAYS LINK IS BELOW AND ALL CREDIT GOES TO sickboy555 FOR THIS!

http://xdaforums.com/showthread.php?t=429395&highlight=htc+ringing+problem

LINK TO THE DIAGRAM IS HERE:

http://xdaforums.com/attachment.php?attachmentid=115731&d=1222268386

HOPE THIS HELPS ANYONE ON THE WEB SEARCHING FOR A SOLUTION FOR THE HTC TOUCH DIAMOND RINGING SOUND PROBLEM...NO NEED TO UPGRADE/DOWNGRADE SOFTWARE ETC OR USE WAV FILES FOR RINGTONES

SID
[Touch Diamond, MDA Compact IV General] ninja_pimp:
could be hardware issues.there are alot of ppl having some kind of hardware fault with diamond.....:mad:
[Touch Diamond, MDA Compact IV General] K-Mobile:
I got my diamond last week and had the same problem.

I tried to call my Diamond from my home phone.

Although I could hear the ring-back tones from home phone, my Diamond kept silent.

No ring, no vibration, no notification displayed, no call history logged.:mad:

I sent my Diamond to HTC for repair but it looks like software problem, not hardware.
[Touch Diamond, MDA Compact IV General] kashay:
Diamond not ringing, vibrating, NOTHING

I am having the same problem with my Diamond, it is not ringing, flashing or vibrating for incoming calls. I've tried calling it myself and I am listening to it ring on my home phone, but the device itself isnt doing a thing. I am very frustrated as I had this same problem with the Touch, which is why I thought the Diamond would be an improvement. :mad:
[Touch Diamond, MDA Compact IV General] K-Mobile:
Mate! Mine was the same.

Do you think it's a hardware-related problem? or software-related?
[Touch Diamond, MDA Compact IV General] kashay:
No idea. I am not that saavy with the devices. I do know that HTC acts like they have no idea what I am talking about as if I am the only one experiencing this problem. I've found at least 40 ppl today in online forums with the same problem.
[Touch Diamond, MDA Compact IV General] Mike0210:
Hi @ all,

first of all sorry for my poor English. First of all i have to say, that i´m happy to be not the only one with this problem - but i´m really pi**ed off by the problem itself... :-(

I allready posted on a German forum (maybe interesting for the German people round here : http://www.ppc-welt.info/community/showthread.php?t=136151).

I really was doubted by my own capability. I have / had this problems with orginal stock ROM 1.37 and 1.93.

I also tried Radio 03 and 05 with no solution for me... :-(

But i found out something interesting, which 100 % worked for me - can anyone verify this :

Normally - when sound bug appears - i had to make a soft reset (like posted by all of you guys before), but for me it also worked to start either Windows Media Player on my Diamond (for the time i worked without TouchFlo 3D - which should prove that is not (!) a TouchFlo issue) or the TouchFlo 3D Player in Tab.

After starting to play a song the Diamond will start counting the seconds and after about 5 to 6 seconds i can hear the music.

Should i have to say, that before no (!) sound was working ? Neither Alert, nor Notificatin, nor SMS / Text message, nor Ringtone !

And now we can fix the problem like this : We have to find someone who is able to programm as a little application (i think about 5 - 10 lines of code should be enough) which is starting a little jingle - 10 seconds should be enough - playing a cuckoo after 9 seconds (1 second long) once an hour.

So we have two things : an hour cuckoo clock and a working Diamond which is also ringing by getting a call - that should be great !

It would be also great, if the application will not work all the day long, because i wanna sleep at night. So there should be a time slot to activate this function.

This application will do some other great thing too : Because of the sound bug of the Diamond you don´t have to turn of your phone at night while application is asleep... ;-)

What do you think ?

Best Regards

Mike (hoping someone can solve the problem for us)

Edit : You can simply test out if it wored for you by switching the volume on the site keys - before there should be no validation sound by pressing the keys, after starting a song in media player there should be validation sound and also any other sound (ringing, etc.) should work fine.
[Touch Diamond, MDA Compact IV General] K-Mobile:
Good workaround but, to be honest, it looks ridiculous to me.

I need to hear needless alarm every hour? No way...

Anyway, your problem seems slightly different to mine.

In my case, my phone does not respond to any in-coming call at all.

The caller can hear the ring-back tone but my phone does not generate anything,

not only ringing tone/vibration/notification but also log in call history.

This is not a carrier network problem because my SIM works fine with my old Kaiser.
[Touch Diamond, MDA Compact IV General] Mike0210:
Hi,

of course it sounds a bit ridiculous, but a the moment it seems to be the only solution to get be notified of incoming calls, sms, reminders and so on.

Today i had the "honor" to test it four times !

I also find a program here which maby can help me with that :

http://xdaforums.com/showthread.php?t=434504&highlight=beeper

Till now i didn´t test it, but i will test it in near future. I also think, there is no need to take an cuckoo sound, in my opinion an empty sound file will do the same (but untestet till now).

Anybody with the same problem like me (see above) should imperatively read my next post...

Best Regards

Mike
[Touch Diamond, MDA Compact IV General] Mike0210:
Please read ! Important to solve the problem !

######################################

### Please read this in order to solve the problem ! ####

######################################

Today i had some telephone calls with repair centres here in Germany to solve the problem.

They told me, that the problems should be caused by diffrent hardware versions used for the HTC Touch Diamond in combination with the drivers (but they weren´t absolutly shure).

My last call i had with the HTC Customer Service here in Germany. Ms. Winkelhofer - a really nice person - also told me, that she has heard of this problems but that the problem should be really rare. They thought, that the problem should have been fixed with firmware 1.93 (which didn´t work for me).

I also told her about my post here in forum and she asked me for something to solve the problem :

Anybody who also have the problem should get in contact with Ms. Winkelhofer.

She also asked me to tell you not (!) to send mails but call her directly.

the telephone numer is +49 69 22227334. Please press the number "2" when asked what you want and then ask for Ms. Winkelhofer.

She is able to speak German and English. It´s important to give her the following ticket number when you call there : 08DED420000290

It seems, that they can only help us, when they have a pattern when this bug occurs - till now they didn´t find a pattern.

When you call there please don´t forget to have your IMEI ready to hand !

This number unfortunately is only for owners of HTC Touch Diamond (so if you have a branded version you should maybe call your provider).

It would be great if you will left a post here after your call.

Thanks in advance

Mike
[Touch Diamond, MDA Compact IV General] K-Mobile:
Hi MIke,

You've found a good CS person. She seems very responsible.

But my Diamond is the US version.

I don't think German HTC would support and fix the problem on the US version.

I believe EU version and US version have different combimation of HW/SW.

Anyway if they can resolve the issue, it might be a good hint for me.

Is there anybody who talked with HTC hdqrs in Taiwan?

They should have all the hardware/software information of all versions such as

EU, US, AUS, Asia, JP...
[Touch Diamond, MDA Compact IV General] sory139:
I've seen this happen at times, mostly when I switch from Silent back to normal. The problem is that WM doesn't change the ringtone back from "none" to my original ringtone. I have to do it manually.

So every time I use the "silent" function I go to sound settings and make sure my ringtone is back to Oldphone.
[Touch Diamond, MDA Compact IV General] crumpethead:
ring problem caused by alarm app?

I made a post about this problem earlier today but possibly on the wrong thread.

http://xdaforums.com/showthread.php?t=429395

In brief, I had the same ringer bug. Upon an incoming call, the phone display activates and shows caller ID but no sound. Ring and system volume were both at max. When I checked Settings -> Sounds & Notifications -> Event: Incoming call, the ring type had changed from my chosen ring type. When I restored the ring type back, the ring volume was restored. No soft reset required.

My suspicion is that the bug is activated / caused by a 3rd party app that I installed, G-Alarm v0.6.4. I have been able to reproduce the fault by setting the alarm, then after it sounds, the ringer bug reappears.

Does anyone else with this problem also use G-Alarm?

Problem hasn't returned after removing the alarm and just using the phones default alarm.

Regards,

Paul
[Touch Diamond, MDA Compact IV General] K-Mobile:
You guys are better than me...

Mine has not only a ring problem. Left nothing on in-coming call history...
[Touch Diamond, MDA Compact IV General] Denis_Ukr:
I also think it is software bugs. When I changed radioRom, I was seldom loss sound. When i start audio player after loss phone talk sound - the next phone talk was a sound.
[Touch Diamond, MDA Compact IV General] lucarp78:
I've the same problem.

Anyone solve it?

Thanks!
[Touch Diamond, MDA Compact IV General] pistonripper:
I had the exact same problem on my Diamond...which was an early batch...

I upgraded the ROM to Swiftblades 7.5 and added new ringtones (converted Nokia 8600 aac rintones to mp3) ...

I have been using this for about 2 weeks now....with no problem.:D

This was the problem i had with my phone...

1. No ringtone for incoming

2. All loss of sound..use to check this by a) try to play music b) no shutdown jingle.

3. When dialing out the person on the other end could not hear me...always had to reboot.

Mind you I have dropped my phone a couple of times...maybe that sorted it out :eek:

I do not suggest anyone does that !!
[Touch Diamond, MDA Compact IV General] rperson:
Ring Problems - No Sound

I have exactly the same problem. My diamond´s sound dies randonly. Only a soft-reset can revive the system sound. I have flashed a lot of diferent roms with no sucess (upgrades, downgrades, nothing have worked). What to do? I´m getting crazy! :(
[Touch Diamond, MDA Compact IV General] rperson:
No Sound - I gived up

I quit. My phone was exchanged. I could not fix the problem. This is the second time I return the phone for different reasons. Let´s see if other problems arise. This Diamond appears to be full of bugs!
[Touch Diamond, MDA Compact IV General] crumpethead:
rperson, what applications have did you have installed, other than the ones that came with the phone?

My theory is that some third party apps may be causing this fault. Remeber that the TD runs Windows Mobile 6 and the bugs could be with the OS.

If you reinstall anything on your new phone, try waiting for a couple of days first, then install one app per couple of days to see if the fault returns after any the installation of any particular 3rd party app. If you install several apps at the same time and the problem returns you won't know which one caused the problem.

I had this problem too but it was caused by an app "G-Alarm". Problem has gone since uninstalling the app.
[Touch Diamond, MDA Compact IV General] pistonripper:
Its related to the radio....try this..when it happens again...don't reset..instead play a mp3 from touch flo, and you will see the reception bars flickering going down before settling down to where they are...going to have a look around.
[Touch Diamond, MDA Compact IV General] OS-ZloyMuh:
try Radio v1.09.25.23
[Touch Diamond, MDA Compact IV General] JPrinty:
I have the problem with no ringtone when receiving calls. All other sounds are working and volume has been checked. I have discovered that when I check what ringtone I have set it shows as Ring-WindowsMobile .wma. When I try to change ringtone it automatically reverts back to this one. I don't recall orginally having this ringtone available and this issue only appears to have started in the last week or so. I have used WinXplore to locate this music file, however I cannot delete this. When I try to open this file using WMP I get an error saying 'The system cannot find the file specified. Can anyone help? If this is removed will I be able to select any ringtone? Can this be the problem everyones encountering?
[Touch Diamond, MDA Compact IV General] willexiuz:
I have the same problem and I came to the same conclusion, it being a radio related problem. So I tried a number of different radios, but the problem however still persists.

Battery level lower than 50% has been mentioned as a factor for the problem to exist, can more people confirm this?

New specific dedicated thread

http://xdaforums.com/showthread.php?t=449316
[Touch Diamond, MDA Compact IV General] JPrinty:
there seems to be 2 different probems. One is no sounds at all, the other is no ringtone on incoming call. Still nobody came up with a solution. I think problems lies with the ringtone set - see my previous post (no.90i think).
[Touch Diamond, MDA Compact IV General] pistonripper:
The problem you stated on post 90, I have also experienced that...but with particular cooked roms...I think it was Panosha's.

With that particular problem there is no way you can change the ringtone, the phone settings will not OK it...I think that is a seperate issue.