yashsingh1/xdaforums huggingface dataset:
[Google Pixel 3 Questions & Answers] Halflifecrysis:
Don't give up on fighting for replacement. Open a case, put all the links in of the dozens of articles on the web about this issue. I kept an agent on the phone for an hour asking for someone above them until they hung up on me. I wasn't rude but insisted I needed the "Advanced Hardware Support Team".

Google reportedly replacing Pixel 3/3 XL units bricked with EDL mode

A few users have reported that they have been contacted by Google that's now apparently offering a free replacement for EDL bricked Pixel 3 & 3 XL devices.

www.gizmochina.com

Then get on Twitter, don't let up, post the link to articles, CC in your Tweet a law firm who has had class actions against Google before. Call out this should be a class action. Them on Twitter >> @ChimiclesLaw

YOU CAN GET A NEW DEVICE BUT YOU HAVE TO BE RELENTLESS - I GOT MY REPLACEMENT THIS PAST WEEKEND

store-support@google.com

Hi XXX,

Thank you for contacting Google Support.

Our team has confirmed the replacement RMA RMA347XXXX, the replacement device has been sent and it will be delivered by Saturday, 5 February 2022 at 12:28

Here is the tracking link XXXXXXXXX

​

Dear XXX,
Your replacement Pixel 3 XL (64GB, US VZ, Clearly White) (Refurbished) was shipped on February 3, 2022 via FGH.

Tracking number: 56222XXXXXXX

RMA number: RMA3470XXXX

IMEI number: 3583XXXXXXXXX
[Google Pixel 3 Questions & Answers] Leif-Eric:
Hey All,

this morning I joined the dead Pixel 3 club..... I have owned several phones over the years, I never had one outright die. Sure battery was flat and such, but I could always recover my files. This was my first and last Google phone.

Regarding the issue, this is clearly a flash failure, Google used cheap chips with lower r/w cycles, flash dies without warning ( Had an SSD fail in a customers PC, just out of the blue dead ). There is nothing we can do, its gone.
[Google Pixel 3 Questions & Answers] Proobly:
Dropping by to say that my Pixel 3 is no longer in this world. It was kind of scary because it was while I was in an Uber going to meet with friends. I heard my buds randomly disconnect and realized my phone died even though I'm pretty sure it was charged up.
[Google Pixel 3 Questions & Answers] chopium:
Left my google-fi Pixel 3 charging after a successful OTA CalyxOS update and found it in this ultra-dead state in the morning. Assumed it could have been the update but perhaps not! I'll toss it in a drawer for a year and see if some saint develops a repair method. Loved this phone but it definitely had some hardware jank, iirc I got it RMA'd twice in the first year. Only 4 years of life makes me sad. I still have all my previous smart phones working, even if their batteries don't hold a charge. Expected more from google but this is more reason to go for better more repairable alternatives.
[Google Pixel 3 Questions & Answers] redamaleki:
Google has an official response and has closed the issue: "This issue occurred due to the natural lifecycle of a memory component. Memory components have a predefined lifecycle based on consumer use cases over time."

Seems like they planned this.

Google Issue Tracker

issuetracker.google.com
[Google Pixel 3 Questions & Answers] digitalsable:
Pixel 3, unlocked, stock. Had a low battery then it died. I put on to charge and after some 20 min tried to switch it on and it never did. The only difference is it isn't recognised on Windows 10 at all. Had it for almost 2 years without any issues. Tried to contact Google, but they said it's out of warranty. Urgently need to extract app data! But for now I need to see what Google authorised repair centres will say.
[Google Pixel 3 Questions & Answers] rasec91:
Just writing in order to be active on this post. I own my-self a last-year (about february) bricked Pixel XL. I replaced with a Huawei P40 but I found pixel device on a drawer a few days ago and try to bring it to life again. Not even a chance... :(
[Google Pixel 3 Questions & Answers] OKK77:
Google Singapore expects me to pay about SGD 400+ to fix a problem that they caused. They will also not provide the details of the legal team to file a complaint against. This is just disgusting behaviour.
[Google Pixel 3 Questions & Answers] KKKKKevin:
it also happened to me just yesterday. The same issue, QUSB_BULK.. Has anyone fixed this issue, or at least can get the data in the phone?
[Google Pixel 3 Questions & Answers] JDPainter:
My pixel 3 just died completely, random error message that it had been corrupted, then shut off and never came back on. Connected it to my PC and it shows up as QUSB_BULK_CID:402_SN:4C56401A

Pretty sad, gonna keep an eye on this thread to see if anything is ever done about it, but in the meantime I think I'm switching back to an iphone for the time being
[Google Pixel 3 Questions & Answers] Nate_NG:
Damn. 7 Days after the last guy posted and we are just the ones who managed to find this forum who knows how many people this is happening to. Spent my morning with customer "support" to be told to pay £400 to have it looked at. I assume everyone's warranty was out of date when this happened. I am raising this with their escalated care team and will be reporting it to my country's (UK) trading standards. If you are from the UK maybe we can team up.
[Google Pixel 3 Questions & Answers] Muncey:
same thing happened to me, phone was plugged in overnight -unresponsive in the morning. Tried several things and the screen just remains black. Plugged into comp, get a sound, phone listed as QUSB_BULK_CID.. etc.

I have important things I need off this phone. This is ridiculous, I won't be purchasing a Google product again.
[Google Pixel 3 Questions & Answers] Y2L:
ARGHh! I'm a new victim of this QUSB_BULK_CID.. had just listened and replied to a Whatsapp voice message at work, suddenly heard my wireless earbuds was disconnected.. turned out my Pixel 3 XL just bricked itself.. so here i am..

Sad that there is still no solution to let us access the memory directly to at least save out some important files..
[Google Pixel 3 Questions & Answers] Jonm488:
This happened to my pixel 3 in early February 2022. I just came across this thread, so I'm late to the party. Thankfully I didn't pay for a battery or screen replacement when my phone randomly died and went completely unresponsive besides QUSB.

The only reason I originally switched from Samsung to Pixel phones was for the unlimited photo storage. Between eliminating that benefit and the sudden death issue, I'm done with Google phones. Back to an older Samsung for now. I'm really starting to despise Google so much recently that I have been considering ditching Android altogether. Never thought I'd think that...
[Google Pixel 3 Questions & Answers] dorkfi5h:
Also happened to my phone the other night. Bricked while I slept.
[Google Pixel 3 Questions & Answers] skubie:
This happened to my Pixel 3 earlier this week too! Phone was plugged in overnight—completely unresponsive in the morning. Tried several things and the screen just remains black. :mad::mad::mad:

Spent an hour with Google Support online running through questions and diagnostic steps. In the end, being several years out of warranty they said to take it in to ubreakifix.

Called ubreakifix who said to fix it would require a new motherboard ~CAD$300 (part) + CAD$200 (service). Even though it is probably only one chip, they aren't allowed (by their service agreement) to replace chips—which even still would cost several hundred in service.

Their recommendation was stay away from all Pixel phones. The local shop here said they were repairing multiple Pixel 6's each week with new motherboards because of this widely experienced OTA corrupting things.

As for this—otherwise perfectly fine—Pixel 3, they said someone might buy it for parts for maybe $20. Even the screen isn't that valuable apparently.

I guess the only other option is possibly DIY, which Google just this week announced:

The Weekly Authority: 📱 Google Pixel self-repair is coming

Rounding up the week's top tech news, from Google's Pixel self-repair to the first official look at OnePlus' Nord N20, and more.

www.androidauthority.com

Google joins Samsung in working with iFixit on a self-repair program

Spare batteries, displays, and cameras will be available.

www.theverge.com
[Google Pixel 3 Questions & Answers] psyfreaki:
My Pixel 3XL also died on me 5 days ago. Same stack in QUSB_BULK_CID mode... :(
[Google Pixel 3 Questions & Answers] bobo-the-drunk:
This same exact issue happened to me last night. If anyone has a solution, I'd love to hear it.
[Google Pixel 3 Questions & Answers] Drethis:
Unless Google releases the firehose files for Pixel 3, we're SOL.

Would be great if someone leaked said files. 😅
[Google Pixel 3 Questions & Answers] JaggerJam:
Adding to the list..... PIXEL 3 VERIZON. Blacked screen, doesn't turn on, all day was fine and working, then I let it on desk for 2 hours and phone bricked. I loved this phone... and it's hard right now to buy a new one......
[Google Pixel 3 Questions & Answers] jurugi:
I am curious if you can post your firmware, custom or official? was curious to see if there was any connection
[Google Pixel 3 Questions & Answers] JaggerJam:
Official, bcs bootloader is locked.
[Google Pixel 3 Questions & Answers] Lem0ns:
Same issue.

Was charging and wouldn't respond in the morning.
[Google Pixel 3 Questions & Answers] digitalsable:
I've been away from this thread for some time. How is your progress? I took my phone to iSmash and they confirmed this issue. They "unofficially" recommended board level repair, which they don't do. Are you still up for teaming up?
[Google Pixel 3 Questions & Answers] Rafalcon:
Hi guys,

Last Saturday I had the same problem with my Pixel 3XL.

It was charging with original charger (not the cable), and as I was in a hurry, took it out a bit roughly, but nothing extreme.

I put in muy pocket (thought it 50% charged), and when I saw it after a while, it was totally dead, no screen, no vibrations, no sounds...nothing...

I connected it to charger all the night long, then to another charger, then to my PC (Linux)...nothing...

I searched all the internet and tried every trick, button combinations and so on...nothing...

Didn't even know if there was energy arriving to motherboard...not a clue of nothing...

Readindg this thread I realized some of you with similar problem were able to see the device on PC, so there had to be some energy arriving to motherboard for the system to detect it.

My PC was not finding, even pressing all button combinations, so I decided to try with a Windows PC...nothing at he begining, but then I forced the system to find a new device (so it sends some signal to the phone...?), and at the same time pressing buttons...and suddenly the device appeared as unknown and saw the battery icon in the middle of the screen, then it was gonne, then it appeared...it was like a faulty conection...

I kept on clicking finding device continuously and pressing power and volume down, and at the end the phone waked up with 0% battery, but charging!

I let it for 30 min like that, and finally I was able to turn it on and it's working as before.

So SOLVED!!!

Hope this will work for at least some of you.

Thanks for sharing, it has really helped me.

Best,
[Google Pixel 3 Questions & Answers] Rafalcon:
The Win PC finally detected the device correctly, and I was able to access all folders.
[Google Pixel 3 Questions & Answers] Rafalcon:
Don't know if it could have been relevant here, but I'm using Android 12.
[Google Pixel 3 Questions & Answers] zoo16:
This happened to my Pixel3XL last night. Alarm set on phone did not activate, so when I woke up I picked up the phone & it had a message on the screen, kind of looked like an Amber alert. I was still groggy so didn't see it clearly. I hit home button and then power button to clear the message & then the google icon displayed. After about 10-15 seconds the logo disappeared but the phone never booted up. Same results as others: won't force reboot, won't boot into safe mode.

When I plug it into my Windows PC, I hear the chime to confirm the computer knows it is plugged in, but the phone does not display in the file folder. I opened Device Manager on PC and phone is listed as "QUSB_BULK_CID:0402_SN:4BFCA0F6"
[Google Pixel 3 Questions & Answers] Jnogod:
Were you getting the QUSB_BULK_CID message? How did you force the system to find new device?
[Google Pixel 3 Questions & Answers] Rafalcon:
The phone does not display on folder because you have to change it on the phone, and of course you can't as far as your phone is off.

Do you see any sign of charging on the screen (icon or % number)? If not, try 'Find a new device' in Printers and Scanners several times, and at the same time press power+volume down buttons.

If you guet the battery icon on the screen, you'll see the %. Wait for it to be over 20% and then try power it on with power button as always.

This is the way it worked for me.
[Google Pixel 3 Questions & Answers] Rafalcon:
I didn't get the QUSB_BULK_CID message. Just 'not known device' first, then 'Pixel', and finally 'Pixel 3XL'.

As Windows is Plug & Play, it should find the device autmatically, but you can 'force' it to look for new devices in Printers and Scanners (Find new device).
[Google Pixel 3 Questions & Answers] zoo16:
No signs of charging or anything on the phone screen; it remains black. I went into "Printers & scanners" on PC and held volume down + power buttons while clicking "add a printer or scanner" but so far nothing has appeared on the phone screen. I fear that since Device Manager shows my phone as "QUSB_BULK_CID" instead of just "not know device" like yours that it is not going to ever turn back on.
[Google Pixel 3 Questions & Answers] Rafalcon:
I'm using Win 10. Maybe we haven't the same problem, but if you're not using Win 10, try it in another computer with this or another OS. Sorry I can't help more.
[Google Pixel 3 Questions & Answers] zoo16:
I appreciate all your help!
[Google Pixel 3 Questions & Answers] Schwee:
This just happened to me last week. I've contacted Google, but it seems they won't do anything to help. I've had the phone for just under 3 years and it had been working great aside from a few issues that were solvable. I now have to rely on my old Samsung Galaxy S6 from 2015. I don't believe my Pixel 3 should have such a short lifespan. Where's this class action lawsuit I can sign up for?
[Google Pixel 3 Questions & Answers] alejopugli:
I just have the same issue. Full stock, latest android 12 update. I am so disappointed, my first google phone and was going to use it for a few years more, but now I guess not...
[Google Pixel 3 Questions & Answers] andro58:
Same issue here, happened yesterday around 5pm. Was getting in the car, and connected the phone to the charger. Battery was about 67%, so I thought I'd top it off. Two seconds later, picked up the phone to check the time, and nothing. Blank as a brick. I had thought maybe somehow there is an electrical short or something like that. Until later I found this thread.

What a shame. The timing couldn't be any worse. The support for 3XL ended this month, May 2022 (https://9to5google.com/2022/02/03/everything-you-need-to-know-about-android-updates-on-google-pixel/). C'mon Google, I don't mind you not supporting my phone anymore, but don't kill it.

On unrelated issue to the thread, I also own a Google Slate with the cover with built in keyboard. The keyboard is no longer working. Just out of the blue one day. Upon research, I'm not the only one that this happened to. Many others too, and some mentioned that there was an OTA update around the time everyones keyboard stopped working.
[Google Pixel 3 Questions & Answers] theassailant:
Made an account to post here. Had the QUSB_BULK issue happen to my OG Pixel XL a while back. Guess we never got a fix for that.

Noticed a week ago my battery was bulging and lifting the back glass on my 3 XL. Ordered a replacement battery and successfully swapped it. Everything looked fine when powered back on, no issues, fingerprint reader worked. Not my first phone repair rodeo. Set it to charge in order to calibrate. Next thing I know the entire screen is a deep red and not responding. Power cycled and nothing. Set up some devices to drain the battery and recharge, nothing.

PC recognizes it as a Pixel 3 XL, and stupidly I pressed the power button multiple times seeing if maybe it was just stuck and had an awkward call with a 911 operator. So clearly the phone works, no idea why the screen would just randomly go though.

Not even sure if this is related to the thread issue at all but it seems the Pixel was downloading something of multiple gigabytes in the background while charging, Google Wifi tells me that much.

Shame because I was hoping to pass it onto my uncle who needs a new phone but doesnt want to spend money on one. Figured a $1000 phone from a couple years ago would work fine, guess not. Feeling even more justified in recently giving up on Google products.
[Google Pixel 3 Questions & Answers] ernoor:
This problem has happend to my pixel 3 this morning. I am disappointed that there is no solution for that. My phone was a good condition.

I am surprized with number of affected phones that I have read about in this thread alone.
[Google Pixel 3 Questions & Answers] justinCOYG:
Такая же проблема случилась вчера с моим пикселем 3xl. Ребят, неужели нет решения этой проблемы?
[Google Pixel 3 Questions & Answers] ajb_uk:
Sadly I need to add my voice to the list of affected phones. Perfect condition Pixel 3, owned from new. Only issue had ever been a glitchy power button at one point (fixed with compressed air).

Went to sleep with the phone on charge, checked the time overnight and it was fine, woke up to it being dead and in EDL mode.
[Google Pixel 3 Questions & Answers] untitledz:
Same problem, all happened of a sudden pixel 3 never rooted
[Google Pixel 3 Questions & Answers] PierreDunn:
Чел, у меня на P4 такая же трабла. Как мне сказали, чтобы как-то оживить телефон нужно снимать память и перепрошивать. Проблема в том, что программатор для пикселей последний раз видели в 17м году и то на первые 2.
[Google Pixel 3 Questions & Answers] kaurimon:
Same story as previous users. Owned the phone for over 3 years without a single issue. Never dropped, always in a case. Set the alarm in the evening and put it to charge. In the morning (today) phone dead, does not respond to anything and shows the same name (QUSB_BULK_CID:xxxx_SN:xxxxxxxx) when connecting to a PC.
[Google Pixel 3 Questions & Answers] parvezshah:
Same story; though in India at least inspection cost is cheap;
[Google Pixel 3 Questions & Answers] DigitalDreamer:
So Pixel 3 rip++...

And I liked it so much. I might wait on the 6a but from September, not now.
[Google Pixel 3 Questions & Answers] parvezshah:
Got a Quote to fix my device at 50% more than the retail price.

I shared with them the link to this forum, but they don't even acknowledge that there is some kind of issue with their device.
[Google Pixel 3 Questions & Answers] dinosauryee:
Two pixel 3 in my house got the same problem in 10 days. 😮‍💨
[Google Pixel 3 Questions & Answers] sseulgi:
Welp, my loved 3XL finally bit the dust. I tried it pretty much all now and I don't even get a QUSB_BULK anymore. Off to a OnePlus, I guess. I'm sorry for the imminent rant; it's the third time something like this happens to a Google Phone of mine, first my 5X, then my OG Pixel, and now the 3XL. Google really needs to release a tool to fix our phones or just make them reliable past two years. smh

Hope you guys find a solution.

Cheers.
[Google Pixel 3 Questions & Answers] dzuck89:
Is there any fix to this? Woke up with what I think is this issue today - thread says [FIX] but I can't find any info on what the fix is...
[Google Pixel 3 Questions & Answers] dcarvil:
There is no fix, despite the [FIX] in the thread title.
[Google Pixel 3 Questions & Answers] dzuck89:
sweet. thanks anyway....
[Google Pixel 3 Questions & Answers] MuhammedKhatri:
Was anyone able to fix their issues?

If not please contact me if interested in selling the device.
[Google Pixel 3 Questions & Answers] khorne01:
Another casualty here. This morning battery was around 16%. Trip to work (less 30 minuts) and the phone is dead. Plug into PC and get the QUSB_BULK... device.

I hope firehose is released at some point... but now looking into getting a Pixel 5 or maybe wait til 6a available....
[Google Pixel 3 Questions & Answers] ShakeMistake:
This just happened to me the other day...
[Google Pixel 3 Questions & Answers] ccomtruise:
My Pixel 3xl just fell victim. Took a nap, when I looked at the phone, bricked. Found this thread and checked in device manager and it is listing QUSB_BULK.

The response from Google is disgusting. If they really leave us all out to dry, I won't be buying another Google phone. The phone was great, and seemed so dependable. Such a waste to have it fail like this.
[Google Pixel 3 Questions & Answers] white stormy:
same boat with my dad's phone. he's more pissed about loosing all the pictures and videos he had on it. never had sync turned on.
[Google Pixel 3 Questions & Answers] felixpaz1992:
When a Smartphone out of nowhere stays in QHS bulk it is due to physical damage, by physical damage I mean that the Processor is not having communication with the "UFS" ROM memory to fix the problem you have to do a "reballing" treasure to the RAM + CPU + UFS
[Google Pixel 3 Questions & Answers] aldude999:
Just happened to me on my 3XL, it was on the charger overnight, then I unlocked phone, tapped the browser and the phone locked up and turned off. Now if I plug it into my laptop, it will eventually show up as QUSB_BULK...
[Google Pixel 3 Questions & Answers] jtrvk:
For how long were you using 3XL? Also, had you upgraded to 12? My 3XL is 2.5+ years old at this point and I am extremely worried :|
[Google Pixel 3 Questions & Answers] aldude999:
Since December 2018, had been keeping it on Android 11 to keep my root active, until I did an upgrade to 12, then put LineageOS on it. Had been running that for a week or two before it died.

I contacted Google and they just told me there was nothing they could do. This will be my last Google phone after dealing with this and the Nexus 6P. Bought a Motorola One 5G Ace since it has an unlockable bootloader, headphone port, and MicroSD card slot, and way more affordable than Pixels. Switching from Fi to AT&T too.
[Google Pixel 3 Questions & Answers] AximUser08:
Same problem were the phone was put on the charger last night and woke up to a black screen. I tried several different chargers and no lock. I plug into my PC and the Pixel 3XL shows up as

QUSB_BULK_CID:0402_SN:xxxxxx

Did anyone have any luck letting the battery completely drain and the recharge?

Edit:

I used a heat gun and razor blade to remove the back cover and disconnect the battery and wireless charging. After a few minutes I reconnected which made no difference. I just purchased a new phone as this one appears to be a lost cause.
[Google Pixel 3 Questions & Answers] gershuni8:
Same thing happened to me. I am trying to determine if there is any way to salvage the data (last two days of vacation pictures werent backed up). I sent to a data recovery company and they said that they could not recover the data. I loved the Pixel 3, but this really sucks!

This is what the data recovery engineers wrote to me:

We regret to inform you that despite our best efforts your data has been deemed

unrecoverable. Our engineers have exhausted all available recovery options.

Per our engineers, the flash memory has experienced a severe degradation where read

out data pieces are too fragmented. This results in the unreadable file system and even

smallest files being damaged and unusable.

We understand your disappointment and are sorry that we were unable to help.