[Moto Z2 Force  Questions & Answers] perawima:
thanks for the reply

i was trying with Rescue and Smart Assistant version 5.3.0

in rescue (fastboot mode) after selecting product name and model i receive: unable to match the appropiate firmware some key information cannot be read from the device

getvar says :

C:\platform-tools>fastboot getvar all

(bootloader) kernel: uefi

(bootloader) version-bootloader: MBM-3.0-nash_retail-43c7c77-190920

(bootloader) product: nash

(bootloader) board: nash

(bootloader) secure: yes

(bootloader) hwrev: PVT

(bootloader) radio: EMEA

(bootloader) storage-type: UFS

(bootloader) emmc: N/A

(bootloader) ufs: 64GB SAMSUNG KLUCG4J1ED-B0C1 FV=0200

(bootloader) ram: 6GB SAMSUNG LP4x DIE=12Gb M5=01 M6=06 M7=00 M8=0E

(bootloader) cpu: MSM8998 2.1 (0)

(bootloader) serialno: ZY224GPDJ3

(bootloader) cid: 0x0032

(bootloader) channelid: 0x40

(bootloader) uid: BC73665A

(bootloader) securestate: oem_locked

(bootloader) verity-state: enforcing (0)

(bootloader) iswarrantyvoid: no

(bootloader) max-download-size: 536870912

(bootloader) reason: Volume down key pressed

(bootloader) imei: xxx5xxx8xxx5xxx

(bootloader) meid:

(bootloader) date: 09-19-2017

(bootloader) sku: XT1789-06

(bootloader) carrier_sku:

(bootloader) battid: SNN5987A

(bootloader) battery-voltage: 4044

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) ro.build.fingerprint[0]: motorola/nash/nash:9/PPX29.159-24/

(bootloader) ro.build.fingerprint[1]: e78f1:user/release-keys

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full[0]: Blur_Version.29.11.24.nash.retail

(bootloader) ro.build.version.full[1]: .en.US

(bootloader) ro.build.version.qcom: LA.UM.7.2.r1-06500-sdm660.0

(bootloader) version-baseband: <not found>

(bootloader) kernel.version[0]: Linux version 4.4.153-perf-g1f14820 (hud

(bootloader) kernel.version[1]: soncm@ilclbld104) (gcc version 4.9.x 201

(bootloader) kernel.version[2]: 50123 (prerelease) (GCC) ) #1 SMP PREEMP

(bootloader) kernel.version[3]: T Fri Sep 20 09:23:35 CDT 2019

(bootloader) git:abl: MBM-3.0-nash_retail-43c7c77-190920

(bootloader) git:xbl: MBM-3.0-nash_retail-4fc2afc-190920

(bootloader) git:pmic: MBM-3.0-nash_retail-4fc2afc-190920

(bootloader) git:rpm: MBM-3.0-nash_retail-404f7ba-190920

(bootloader) git:tz: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:hyp: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:devcfg: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:cmnlib: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:cmnlib64: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:keymaster: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:storsec: MBM-3.0-nash_retail-3537781-190920

(bootloader) git:prov: MBM-3.0-nash_retail-3537781-190920

(bootloader) frp-state: protected (144)

(bootloader) ro.carrier: reteu

(bootloader) current-slot: a

(bootloader) running-bl-slot: _a/_a

(bootloader) running-boot-lun: 2

(bootloader) slot-count: 2

(bootloader) slot-successful:_a: yes

(bootloader) slot-successful:_b: yes

(bootloader) slot-unbootable:_a: no

(bootloader) slot-unbootable:_b: no

(bootloader) slot-retry-count:_a: 6

(bootloader) slot-retry-count:_b: 6

all: listed above

Finished. Total time: 0.167s

THANKS for the HELP