yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S21 Ultra] Virgo_Guy:
.

To visit service center probably without having a hardware failure? It should be the last resort. 😐

These issue are almost always software related. Apps like package disablers, incompatible 3rd party package files and themes, even rogue apps from Playstore etc. can trigger this as far as I'm aware.

If the phone is ON, force restart it(press and hold volume down & side-key together for sometime). If battery is empty, charge the phone for sometime first, press and hold volume down & side-key till "Samsung" appears. See if it takes you to homescreen or not, if it doesn't then go to recovery(pressing and holding volume up+sidekey having cable plugged in to comp USB first, release when "Samsung" appears), do a factory reset and reboot. It should work.
[Samsung Galaxy S21 Ultra] sagarb:
ya visited service center felt bad while dissembling just 1month this happened :( need to wait for 3 to 4 days they told will replace whole screen .
[Samsung Galaxy S21 Ultra] Dpk1:
Worrying to know this! I faced similar "black screen issue" after updating and factory resetting my wife's note 20 ultra! Tried all the methods mentioned online but to no avail. It took 10 days for samsung to replace the Note20 ultra screen. They said it was some sort of screen/driver hard brick and that required new screen replacement. It has been working fine ever since.

But not good to have these issues on Top of the line flagships! Before this never ever had any such hardware issue with my previous smartphones that will render the phone useless, with no apparent fault of the user!
[Samsung Galaxy S21 Ultra] Virgo_Guy:
I find it kinda weird that it's a "hardware issue", if at all. Saying this because screen black screen is not new to my experience and as a last resort I had to resort to emergency software recovery using smart switch when nothing else worked.

Not denying it can't be a display issue for whatever reason, but I don't trust the service centre technicians easily because their diagnosis is sub par and when it's in warranty, they tend to replace hardware components one after another as their expertise in software-side is worryingly limited. When the display isn't ON, they can't flash a factory image - once they created their this image on me - as then, they wanted to replace the PCB - didn't keep there and fixed it on my own as it was all about the OS mulfunctioning.
[Samsung Galaxy S21 Ultra] abhi021:
The other best alternative can be using ODIN to flash the firmware. If the device can be booted to download mode. If it does you will have blue tick on the ODIN, even if the display is not working that way can flash the firmware. If the screen still doesn't work then its for sure its a hardware issue.
[Samsung Galaxy S21 Ultra] Dpk1:
I hope you're correct and they (samsung service engineers) are wrong! I too thought it to be an OS/software malfunction because it happened just after a factory reset. I tried various methods except the smart switch recovery (via usb) through a PC. I wish I had tried that too, but owing to my work constraints I couldn't at that time. Thought getting it serviced under warranty would be easier, but they took a lot of time!
[Samsung Galaxy S21 Ultra] sagarb:
ya that's main problem they have this issues in previous models still they couldn't rectify in s21ultra also before launch if it's in warranty so it's ok and that too claiming warranty was so hard in service centers these days if you don't have adld.they simply denies by saying false statements.i still have s7 edge it have pink line in the screen right that's the major problem in every s7 edge series.
[Samsung Galaxy S21 Ultra] Kiran-Kumar:
Been to the service center...they need 1 week time to completely replace the power button...i asked them why did this happen with the phone just 3 weeks old...the reply was it happens sir.

Lack of microsd card is biting me now...i got my phone back home to take a back up of 150GB data...ll return it tomorrow.
[Samsung Galaxy S21 Ultra] abhi021:
That is crazy one week to replace a single button.

Looks like they gonna import one.

In my 18 months use of using Oneplus 7 pro, the volume button was partially broken from one side, used for almost 6 months in same condition with the case. Then came time upgrade the device, walked in at oneplus service store, showed the issue, they replaced just the volume button FOC even though it had no warranty, walked out in 10 minutes. That was a shocker.

During the first curved display launch with S6 Edge remember it had some glass imperfection with all 4 replacement device in a day. Each one unboxed had issue and was verified by samsung service center, was replaced without asking question. My 5th device in 24 hours was perfect. I guessed lot has changed since then.
[Samsung Galaxy S21 Ultra] Kiran-Kumar:
Yup...1 week for a button is not acceptable at all...I'm now starting to hate this phone...thinking of other options...it is a mental block that the phone is tampered.
[Samsung Galaxy S21 Ultra] venki5star:
Why you are servicing in the first? They should be replace the whole unit not just the power button.
[Samsung Galaxy S21 Ultra] Sukrith:
I agree with what @venki5star is saying! They should replace the whole unit... Just tell the service center its been less than a month and this happened, either you replace the entire device on doa or you'll go to consumer court! If they say they can't, ask an advocate friend of yours to send a legal notice to them!
[Samsung Galaxy S21 Ultra] Kiran-Kumar:
Thank you....I would love to have a new device to live with it peacefully...going to the service center today.
[Samsung Galaxy S21 Ultra] abhi021:
they only provide replacement in first 15 days under DOA. This is their new norm I suppose.

I switched from oneplus after 3 years thinking Samsung always served me better whether its quality or service, accept for battery life on the device.

No wonder many opt for Iphone for some piece of mind when it comes to quality of the product and service.

I was contemplating to go iphone, but took a leap towards s21U. Have bought samsung assured plan for buyback guarantee. Will probably go on Iphone 13 once it comes with 120hz.
[Samsung Galaxy S21 Ultra] venki5star:
I would suggest to contact Samsung directly instead of going to Service Center. If require post to their Twitter account (do not DM). The power button problem without you dropping the phone within 3 weeks is not acceptable in any means. If they open the device to fix the button, there is no guarantee it will retain the water resistance as machine sealing the phone is different than human applying glue. Also what will do for 1 week without phone? You paid so much money and live without the phone for a week? I am sure, they will have excuse to delay further.
[Samsung Galaxy S21 Ultra] Kiran-Kumar:
I spoke to the showroom guys...they are not even ready to listen to what I'm trying to say...went to the service center...they are demanding 1k for the power button and they say its physical damage and does not cover under warranty.

I told them its hardly a month and i never drop my phone...the response was...you have applied tempered glass the liquid would have damaged the plastic. As a matter of fact i applied the tempered glass yesterday after the button broke.

I'm so irritated, Most probably my last Samsung device for life.
[Samsung Galaxy S21 Ultra] Rattlesnake3:16:
Ya'll making me (first time Samsung buyer) real nervous over here 😅 by disclosing Samsung's shady tactics. Experience has been fine so far but you never know 🤞. Might have to jump ship elsewhere a lot sooner than expected.

But seriously though, this is some wretched attitude by the service personnel and the company's policy makers. Only degrades the brand's reputation if you're gonna have a trash experience with the company's flagship.

On a side note, Samsung has successfully managed to ruin the Zoom Lock experience for me with the latest firmware update.
[Samsung Galaxy S21 Ultra] Sukrith:
I had a few phones in the last couple of years... I had a mts phone which was one of my 1st android phone broke in 1 month trying to root it and ended up getting it replaced... Bought a huawei phone, it sucked, then got a Xolo X900, I had the 1st phone for 9 months out of which 7 months it used to be in service center because of touch issues! Got a replacement Xolo X1000, again had issues with it and it being in service center for months and they broke it... Finally got it replaced and with a slight adjustment I got a Nexus 5! There was a spot on it and the display got replaced in 1 hrs time... Then got the 6P had display issues after 4 or 5 months, took I guess 2 or 3 weeks for the phone to be fixed (actually got a replacement)... Then I got my S8 which I again damaged by trying to apply a wet application screen protector causing water in charging port and it frying that entire board, got it fixed in 2 hrs time... The S10e I had didn't have issues and my Tab A which is nearing 2 years on sparing use, the display fell on my face for no reason! Have it to service center and took maybe a week to get it fixed! The reason why I told all this is,

A. Replacements aren't a big thing and we can get it whenever we want, we just need to force them

B. Local brands and some other brands like Huawei who has only collection points are notoriously slow when it comes to repair

C. The spare part availability and everything is dependent on the age of the phone in case of Samsung to an extent because older the phone is, more availability will be there

D. At times all these people will cannibalize parts from other phones to repair yours!
[Samsung Galaxy S21 Ultra] Sukrith:
Ask them to disassemble the phone in front of you and show where the liquid damaged the power button! Also send a tweet with the photo of your phone and everything to Samsung... Also on their website there's an option to write to the CEO, do that as well! As customers we have every right to fight for what is right!
[Samsung Galaxy S21 Ultra] abhi021:
Sorry to hear about that crap.

Which city and service center is this.

Raise a complain on samsung's FB and twitter. Am sure they will get back with resolution.

On side note.. I think it makes sense to buy their protection plan.. But not sure if they cover all these issues.
[Samsung Galaxy S21 Ultra] Kiran-Kumar:
I went to another service center here in Bangalore, same story but the cost is Rs. 500.....what crap is this?

Anyways I have decided to sell the phone off after the replacement by next week Tuesday or Wednesday.

Thank you Samsung, I cannot live with a tampered phone. (n)

Edit: I'm so exhausted, I have no patience or energy talking about this to idiots at Samsung, I should have moved out when Samsung priced it above the Note despite removing key features(microsd, MST etc.,)

Now that I'm used to no sdcard, the choices are abundant outside + thankyou for making a fool out of their preorder customers with recent price cut.
[Samsung Galaxy S21 Ultra] Dpk1:
I can understand that feeling. I do agree with the fact that Samsung (mobile) after sales service sucks big time! I feel they train their employees to behave dumb. They try to disregard/not acknowledge any issue as device malfunction and if they do they'll blame it on the user. Also, forget about replacement after DOA period, you'll be lucky if they even accept to repair your smartphone under warranty! This has been my experience with Samsung service since Note 2 times. The only exception being a Delhi Samsung Service Centre (years back in 2010) in my experience.

P.S - Having said this, most Samsung flagship smartphones have been a bit above the rest imo! And yes, I am thoroughly enjoying my s21 ultra 512gb (black) with no issues (barring the heating issue when on a video call for more than 30 minutes on 4G data). No camera overheating or app force closing experienced so far.
[Samsung Galaxy S21 Ultra] Belkismc:
I got my Galaxy S21 Ultra 512 GB in blue on the 25th + am very happy with the deal I received from Samsung US .50 dollars discount pre order , 700 dollars for my trade in ( Note 20 ultra) , 260 dollars in bonus and I called about the problem with Fed ex delayed ( weather related) and they solve that in 2 days

BTW after I got my phone they sent 2 emails the following day apologizing for the delayed.
[Samsung Galaxy S21 Ultra] sagarb:
so true I saw how they behave with less knowledge people simply water damage for any issue that's it. you say what ever you want they will not agree even it's in warranty or not.luckily I know a guy in service centre so he replacing battery and screen both in warranty for my s21 ultra but that waiting :( is paining.
[Samsung Galaxy S21 Ultra] sagarb:
check this authorized service centre mate previously have been their once when my S10 plus was not charging due to some water inside still in warranty they replaced entire motherboard in front of me not asked too much questions.
[Samsung Galaxy S21 Ultra] Kiran-Kumar:
Thank you.... I already checked with 3 service centers closer to the place I live, Opera house (1 week waiting time), Indiranagar (1k, Monday), Marathahalli (500, Monday).

The Rajajinagar one is 1.5hrs drive up and down from my place...so I will pay 500 and get rid of this soon.
[Samsung Galaxy S21 Ultra] kannanX10:
Full TPU flexible case,simply not even worth 250 and they are selling it for 1900---returning it

sides are loose and its not having grip.usually spigen cases are made in korea but this one is from china
[Samsung Galaxy S21 Ultra] Sukrith:
Can you send photos?
[Samsung Galaxy S21 Ultra] sagarb:
got my device fixed repalced new battery and screen and gave 6 month more warranty so.1year 6month from today.
[Samsung Galaxy S21 Ultra] kannanX10:
sorry,i returned it yesterday itself
[Samsung Galaxy S21 Ultra] abhi021:
Guarantee on water resistant?
[Samsung Galaxy S21 Ultra] 4nd3r50n:
I don't think there is a guarantee on water resistance after the phone is opened and then fixed again. Also, the gnawing thought that a brand new phone has been repaired will be more disturbing to the mind than the water resistance factor.
[Samsung Galaxy S21 Ultra] Sukrith:
Actually Samsung does a water test after fixing the phone as it is mandated by the policy! After they fix it, they'll put the phone in some kind of test chamber and they test it from what I know.
[Samsung Galaxy S21 Ultra] kannanX10:
Guys it seems amazon has changed its policy for spigen and most mobile cases from 10 days return to 7 days replacement only..........be-aware before ordering
[Samsung Galaxy S21 Ultra] sagarb:
they extended overall warranty to 1year 6month and given a separate executive to me with number if anything happens in between no question asked they will repair. And also all ip68 tests were passed before giving to me they showed In front of me only. overall I'm satisfied and happy that they treated me as premium customer :).
[Samsung Galaxy S21 Ultra] sagarb:
correct they did that and shown the test passed for me.
[Samsung Galaxy S21 Ultra] sagarb:
felt the same way initially but still they did the best what can they offer and now phone is pretty much as new with new screen protector to display and also brand new battery . anyways it will serve for me till next upgrade :)
[Samsung Galaxy S21 Ultra] Sukrith:
Guys... Thinking of getting a new case for my phone for under ₹1500... Already have a ultra hybrid but I feel it's a bit bulky! I need something that is slim and maybe transparent as well but transparency isn't a major criteria... Cases I have shortlisted are

Rugged Armour

Liquid Air

Ringke onyx

Ringke air s

Can anyone help me?
[Samsung Galaxy S21 Ultra] Rattlesnake3:16:
Go for the Spigen Thin Fit. You'll love the ergonomics and feel of the case.
[Samsung Galaxy S21 Ultra] Sukrith:
Is it protective because I may need some drop protection because I am a butterfinger!
[Samsung Galaxy S21 Ultra] abhi021:
Using Ringke Onyx. Not exactly thin fit but good protection on the lip.

Also got the Samsung Leather case in brown/tan for formal occasions. Has good snug fit
[Samsung Galaxy S21 Ultra] Rattlesnake3:16:
The lip isn't as pronounced as some chunky ones and it's the same as the Ultra Hybrid but still it's quite okay and would save your phone from most drops.
[Samsung Galaxy S21 Ultra] 4nd3r50n:
I'm using this cover from Samsung. Have used the same series for my past few Galaxy phones and these have saved my phones on more than a few occasions. In fact, I pre-ordered this along with the phone. :)
[Samsung Galaxy S21 Ultra] Dpk1:
I have been using the Spigen liquid air ever since I got the s21 ultra and it's been going pretty well for my daily use (phone survived accidental drops on floor twice). I even posted a few pictures of the case about a month back. My only gripe with it is lack of proper grip, but it might be because before this I was using Samsung silicone case (note 20 ultra) which is the grippiest case ever IMO.
[Samsung Galaxy S21 Ultra] Virgo_Guy:
.

I used the liquid air twice for S21 Ultra alone for a week at first and then for a week after a few days. I did the latter just to see if the grip becomes better over time, it DID NOT. 😐 It doesn't have a tight fit either. I liked the design and looks but that's it.
[Samsung Galaxy S21 Ultra] zaydenQ:
So Samsung is now offering the Galaxy Watch Active 2 with the whole lineup in the S21 series lol.

Also my friend wants to buy the S21. Anybody know how to redeem the referral offer? I sent her the link but it doesn't seem to be working. Does anyone have a clue on how to avail it?
[Samsung Galaxy S21 Ultra] abhi021:
What crap.. Buying under pre book. Didn't make sense.

That watch offer.. Provided they have one in stock. I still have pre book offer n yet shows watch out of stock.

On a side note.. Registered my company under corporate plan and device starts at 58k for s21.

Referral code may not work on S21 series. Have tried that too.

Clearly Samsung is seeing the heat from new launches coming this month with Oneplus, OPPO, Xiaomi. The only strategy is to lure customers giving that 24k watch for 990, cashback. Later they finding out that watch is never in stock.
[Samsung Galaxy S21 Ultra] abhi021:
Samsung has revised its pricing for corporate buyers. Strangely for general buying pricing still remains the same. I wonder what people in Samsung are smoking.
[Samsung Galaxy S21 Ultra] sasha8200:
In corporate 84K was price without watch offer.

Now with watch offer price has been revised to 97K.

Anyhow purchase in prebook offer for corporate eligible customers is a loss.
[Samsung Galaxy S21 Ultra] abhi021:
Hoping they revise it but not before start of April. Corporate clients won't be interested in watch as much individual customers. However z fold 3 looks interesting at 132k with watch 45mm lte which is 38k.
[Samsung Galaxy S21 Ultra] Ankit Chahar:
Anyone knows how to minimize the incoming call screen ... like if I want to ignore a call how can I do that?

I know about the pop-up ... you can just slide it left or right to ignore but I am not able to do it with the full screen incoming calls
[Samsung Galaxy S21 Ultra] sagarb:
wow so crap marketing they openly cheated us in pre booking and not given option of 16gb in the beginning. Now they are giving everything so much discount shame sung they are giving 5% coupon if some on just interested to buy :( so disappointed .
[Samsung Galaxy S21 Ultra] sasha8200:
I think is fair in pricing price of iphone 12 / 12pro only 1-2K discount even after 6 months.

Next time NO samsung prebook.
[Samsung Galaxy S21 Ultra] sagarb:
anybody need code you get 5% discount on samsung shop LITD7UCPCT for today only
[Samsung Galaxy S21 Ultra] ryudhruv:
I am planning to import s21 ultra unlocked from usa.

I have a few questions which I require on urgent basis as I have to order it asap else the person will leave for India.

Q1. Will it be covered under warranty in india.

Q2. Will it support all sim cards in india?

Q3. Any other issue which I need to be aware of?

Please reply
[Samsung Galaxy S21 Ultra] Sukrith:
1. No it won't be... You can't even get spares here if you damage it

2. It will but you'll have to use a us sim first and then any Indian sim

3. Nothing else as such

Get it from India itself! Exynos is really good and you'll get a good price as well for it now with all the offers...
[Samsung Galaxy S21 Ultra] ryudhruv:
I can't go for Exynos the camera( isp) is no where near the Snapdragon counter part
[Samsung Galaxy S21 Ultra] abhi021:
Get international unlocked version than US one
[Samsung Galaxy S21 Ultra] Sukrith:
But that's also Exynos right? 🤔 I think he wants it for the Snapdragon!
[Samsung Galaxy S21 Ultra] Sukrith:
According to people who used both in real life (non reviewers) Exynos shines in a certain area and the Snapdragon shines in another! No one including anandtech has attributed this to ISP and they have said it will get better with software updates as from what I've read even the S20 series and Note 20 series had the same issues... I'm not sure but ya...
[Samsung Galaxy S21 Ultra] muhammedr95:
I bought a s21 U unlocked Snapdragon version.

1. I don't think so

2. To my surprise it's supporting everything including jio and all volte. I didn't expect it to do that.

I saw some videos which said Snapdragon was way better than Exynos and I was getting a good deal which is why I bought the US version. But from the updates and reviews on other forumsI see Exynos is as good, if not better. Some camera shots of night mode, I felt Exynos was better( watched in YouTube).

I had also read that Unlocked US version gets updates at the last compared to carrier locked versions, but I've got all updates quickly. The march security patch yesterday. And I hope the new update improves camera too.

3. None that I can think of. Ihad some camera bug which stopped detecting face on portrait mode, but it has disappeared since yesterday's update.

I get 6hr SOT almost all wifi usage. I'm studying and have wifi available throughout the campus. With yesterday's update I think the battery has improved a tad bit.

My recommendation would be go for the Exynos as the price is almost the same and performance too. Plus you get the warranty. I don't think there's anything significant that you're gonna gain from Snapdragon. Correct me if I'm wrong.
[Samsung Galaxy S21 Ultra] abhi021:
Both International and US version carry snapdragon. Have a look at amazon.com

US version is single Sim I suppose.
[Samsung Galaxy S21 Ultra] Sukrith:
International unlocked is Exynos as per my knowledge as Snapdragon is only available in China and the US... Everywhere else it's Exynos!
[Samsung Galaxy S21 Ultra] zaydenQ:
Hey can you please check your DM mate..
[Samsung Galaxy S21 Ultra] abhi021:
Sure
[Samsung Galaxy S21 Ultra] abhi021:
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[Samsung Galaxy S21 Ultra] C.K.SHARMA:
Have a look at it before buying. Last year trend was same at launch SD camera was better then exonys got better than SD in camera department with updates. FYI SD model in this video is on March update.
[Samsung Galaxy S21 Ultra] Sukrith:
I actually didn't know this!
[Samsung Galaxy S21 Ultra] abhi021:
Has anyone received the March update?
[Samsung Galaxy S21 Ultra] Virgo_Guy:
Not released yet for "INU".

It's not that one will receive early and another will receive later for the same CSC to think & be concerned about it.

And it's extremely rare for Samsung to push it on Saturday/Sundays. Expect it tomorrow onwards or flash a supported OXM FW with March sec. patch.
[Samsung Galaxy S21 Ultra] muhammedr95:
I got the march update with this firmware. I think Exynos guys already have this firmware. I've noted huge improvement in battery. Getting 7+ hours easily on full wifi usage.
[Samsung Galaxy S21 Ultra] dr.ketan:
Does watch active bundle offer still valid for offline store? If yes, needs to activate from Samsung shop or some process needed at store?