yashsingh1/xdaforums huggingface dataset:
[Google Pixel 5 Questions & Answers] doooby:
At this point I think people claiming this are trolling tbh. No one has produced the goods yet.

Edit: spoke too soon.

---------- Post added at 05:52 PM ---------- Previous post was at 05:48 PM ----------

It does look good from what I can see, ironically you've focused on the right and bottom side which is not the problem areas but I can see it's uniform along the top.

Top left (selfie cam) and left side are where the problem is for affected devices.
[Google Pixel 5 Questions & Answers] :
Let us see the top left hand corner (selfie cam) from the side please close up and in focus. The majority of affected devices are in relation to that area only.
[Google Pixel 5 Questions & Answers] sn0warmy:
:laugh: I'm not sure what else you guys expected. Of course Google (or any major manufacturer) is going to do everything they can to avoid admitting a manufacturing defect. Admitting there's a defect will result in a subsequent recall and would cost them a ridiculous amount of money. Instead, they'll choose to sweep it under the rug to the best of their ability or end up calling it part of the "design". It's in their best financial interest to do so.

This is not an uncommon practice either. It's been done by big companies like Apple, Google, Microsoft, Nvidia etc.. It's nothing new.

Those who are RMAing their phones are wasting their time and energy.

It's simple. Either return it for a refund and buy something else, or return it and wait a few months until initial demand dies down and you can get one built later down the line, when Google works out the manufacturing defects of this first batch.
[Google Pixel 5 Questions & Answers] E36coupe:
Don't forget Huawei when they claimed that a green screen was a 'fearure' of OLED screens!
[Google Pixel 5 Questions & Answers] superleeds27:
Well, feature is the wrong term, more 'drawback'. Just like glow is a drawback on IPS panels.

It's whether you get a panel with decent uniformity
[Google Pixel 5 Questions & Answers] :
Nonsense. They admitted fault and changed the source of the screen within a week. I bought the Mate 20 Pro in November 2018.
[Google Pixel 5 Questions & Answers] bobby janow:
What are you planning to do? I have one on pre-order due on Nov 3 but I got the high priced one (US version) I'm hoping that these will be different builds but I could be totally disappointed. On October 29 I'm going to every store I can find that has them on display and look carefully. I'll take some pics too and post them if they are flush with no gaps. If I see a gap I'm cancelling for sure, I don't care if it's even all the way around.

I wonder if they knew it but it was too late and they just figured hey let's send them out no one will notice. Throw in a pair of $200 headphones and they really won't notice. There just seems no way someone in QC didn't see this and report it since it's not isolated or rare. Fly on the wall to listen into those discussions.
[Google Pixel 5 Questions & Answers] E36coupe:
Yes they did. But my point was that they initially denied there was a problem, as Google have done in this instance.
[Google Pixel 5 Questions & Answers] akpe:
I do share your worries, but we still haven't heard an official Google announcement.

Στάλθηκε από το Mi A2 μου χρησιμοποιώντας Tapatalk
[Google Pixel 5 Questions & Answers] E36coupe:
https://photos.app.goo.gl/A6WMcKYaEbSUBmo67

After thinking mine was fine I've had another look and it does appear to have a slightly larger gap on that corner. It's about 140 microns measured with feeler gauges vs about 30 on the other corner. Strangely though, the thickness of the phone measured right at all four the corners with a micrometer is almost identical, and the corner with the gap is actually about 5 microns thinner than the top right corner.
[Google Pixel 5 Questions & Answers] sn0warmy:
I haven't decided what to do, just yet. My pre-order is set to arrive by Nov 4th. I'm torn on either riding it out to see how my unit looks, or proactively cancelling the pre-order to save myself the headache of returning for a refund. If I cancel now, I'll either continue to enjoy my perfectly functioning Pixel 4 (with perfectly flush bezels) or possibly give that Galaxy S20 a go for a few months.

It's really a shame because I love my Pixel 4. I just wish it had a rear finger print sensor and a smaller top bezel. Which is why the Pixel 5 would be the perfect transition for me. But I'm not going to tolerate shoddy QA and a lifted screen that will inevitably end up with a bunch of lint/dust between the bezel and the display.

I'd argue that it's quite probable that at least one of the decision makers at Google knew about this defect and likely brought it up within internal discussions. However, the issue probably wasn't discovered until a large number of units were already produced and shipped out. At which point the decision to sweep it under the rug would be easy, from a financial perspective.

Granted, this is all just theory. So take it with a big grain of salt. But I do contract work with some big brand consumer product manufacturers and have seen CEO's and board of directors pull crap like this in other industries/verticals. To the point where I had to sign updated NDAs afterwards, in order to continue working with them. So it wouldn't surprise me in the least bit. Hell, we've seen Google do this with previous products. And then there's Apple with the, "Well, you're holding it wrong." nonsense. :rolleyes:
[Google Pixel 5 Questions & Answers] superleeds27:
Another reply...

I want to inform you that most of the team might have the same gap. The replacement device may also come with the same gap.

The phone is still intact with the gap and it should not incur any issue in the long run. Please be assured about it.
[Google Pixel 5 Questions & Answers] superleeds27:
Exactly what I went back to them with!
[Google Pixel 5 Questions & Answers] bobby janow:
[MENTION=2781818]sn0warmy[/MENTION] I'm in the exact same boat as you are. I'm fine with my P4 face unlock but it is a pain when wearing a mask and plus the battery sucks. That P5 battery looks mighty handsome and it will be nice to get back to my fingerprint sensor. But I'm heading to stores on the 29th and if I see a gap on display units then I'll cancel. If they ship before then I'll just return it if I need to but I'll be at BB when they open on the 29th. Also remember this is a different build with the super duper 5G antenna than no one can use yet.
[Google Pixel 5 Questions & Answers] doooby:
I haven't had to deal with Google CS myself but from what I've read of their replies about this they clearly have limited grasp of the English language. In terms of foreign based CS they're probably one of the worst examples I've seen for such an established brand.
[Google Pixel 5 Questions & Answers] ridobe:
This thread is entertaining. Mine is coming on 11/2 in the US. I ordered through Amazon, so I'll inspect it then decide. Hopefully things are ironed out by then.
[Google Pixel 5 Questions & Answers] arsenal74:
Mine has this but as others have said it is hard to see, certainly not as obvious as some of the pictures. I put my 4a alongside it though and it is noticeable vs the 4a.

If it was not for the reports (and having a 4a to compare it too) I probably would not have noticed but it raises questions over the IP rating and general longevity I.e. will it get worse over time?

Not sure what I am going to do.

---------- Post added at 10:12 PM ---------- Previous post was at 09:38 PM ----------

Same here, slight gap all the way around. 4a is totally flush in comparison.
[Google Pixel 5 Questions & Answers] :
4a has a plastic back, 5 has metal one. If the glass was flushed it could break from the metal dilation/contraction due to temperature changes.

As said earlier it's normal to have a uniform gap, and it can be seen that the pixel 5 features a gap on the google store photos of the phone.

I think the main concern is about uneven gaps.
[Google Pixel 5 Questions & Answers] Floge999:
I have red this a few times now but i am sitting here with my 4 year old oneplus 3: no gap at all. Just like the pixel 5 it has a ruber/plastic band around the screen and there's no reason at all to not clue that down onto the metal to make sure there's no gap that collects dust. It's probably the reason why it's there in the first place.

metal body + no gap was possible 4 years ago on a 200€ cheaper phone.

And i submitted my non uniform gap pictures to the google support, the answer is that this is just fine - no problem at all. It might be fine but it looks like **** on a premium phone.
[Google Pixel 5 Questions & Answers] jimv1983:
I'm currently scheduled to have my Pixel 5 delivered between 10/30 and 11/2. I'm going to wait for it and examine it when it comes in. If it has a small uniform gap I'll keep it. If the gap is bigger in any place I'll get a replacement. It seems like more have a uniform gap than a bigger gap in one place. There have also been several water tests that haven't caused any issues. So I'm not worried about the uniform gap.

My Pixel 2 XL has a uniform gap between the the screen and frame. It's big enough to just barely fit a sheet of paper in. It's gotten wet before with no issues. I've never really thought about it.
[Google Pixel 5 Questions & Answers] :
I think I'm going to wait to go buy this phone in person, and ask if they can check the device for me in advanced in-store to see if its one of the faulty models.
[Google Pixel 5 Questions & Answers] LTKred:
here's the best I could do with an old Windows Phone I had laying around. It doesn't look to me that there are any gaps at all, this is uniform around the entire device.

[IMG="Pixel 5 Sorta Sage - No Gap?"]https://i.imgur.com/0eV9GEm.jpeg[/IMG]
[Google Pixel 5 Questions & Answers] armaki:
Looks very good to me. Thanks
[Google Pixel 5 Questions & Answers] LTKred:
Yeah I thought so too. There's doesn't seem to be any sort of noticeable gap anywhere around the device at all, it's all very uniform and seems to be very well built, unless I'm just completely blind lol. I'm happy, perhaps I got lucky?
[Google Pixel 5 Questions & Answers] BryAlrighty:
Glancing at review videos for the US variant of Pixel 5, I'm not noticing the gap issue at all in ANY of them. I also asked a few US reviewers on youtube if their phone has the gap, as it wasn't noticeable in videos, and they all said there was no gap issue.

So perhaps the US variant won't experience this issue come October 29th.

You can get a really good look at this random person's phone in the US and it seems fine, along with lots of other US reviewer phones.. https://www.youtube.com/watch?v=Y_WAuK5DBVw
[Google Pixel 5 Questions & Answers] jawamdame:
take a different brand phone, even oneplus .... compare yourself .... it costs the same or less and what is the performance .... google saved on components and ok .... but on quality ??
[Google Pixel 5 Questions & Answers] LTKred:
Personally, my Pixel 5 doesn't feel any less well built than my Essential Phone, OnePlus 5 or even my Galaxy Note 9. On top of that it's snappy, has great cameras, great display and very good battery life. I actually had the Pixel 4a before this and I wasn't as happy with it as I am with the Pixel 5, my 4a had some issues with lag and some weird things going on so I sent it back and got the 5 instead and I'm glad I did, regardless of the price hike, I'm pretty happy with it
[Google Pixel 5 Questions & Answers] jawamdame:
93/5000

I had a huge gap in mine next to the camera, unfortunately it lacks a lot for my oneplus 7t, I also really don't like the solution with a speaker for calls
[Google Pixel 5 Questions & Answers] LTKred:
OnePlus isn't available here in Australia, not directly at least (only grey import). They released the OnePlus 5 here to "test the market" turns out Australia didn't want OnePlus phones enough for them to stick around, that's the one and only phone they've sold here.

It's unfortunate that a handful people seem to possibly have some manufacturing defects, but not an uncommon thing in the world of manufacturing, it happens. Though from everything I've seen here, I'm not entirely sure this is a widespread issue, so far it seems fairly isolated with only a few cases here and there.

I'm sure they'll work it out and replace any phones that people need or want replacing.
[Google Pixel 5 Questions & Answers] E36coupe:
Agree with this. I've come from a Galaxy Note 9 and the pixel feels just as premium, even with the gap. I've currently got the Pixel 5, Oneplus 8T and S20 FE (planning to test them all and keep the one I like best) and the pixel feels the most solid of the bunch.
[Google Pixel 5 Questions & Answers] LTKred:
keen to know your thoughts on the S20 FE vs the Note 9. I got rid of my Note 9 because I just didn't like OneUI at all and soooo much bloatware and extra crap installed that I just never ever used.

What's it like build wise and performance compared to the Note 9?
[Google Pixel 5 Questions & Answers] jawamdame:
Pixel 5 is not officially available for me :) I have to go to Germany to get it :) (I live in Poland)
[Google Pixel 5 Questions & Answers] E36coupe:
Aside from the plastic back which is pretty horrible, the FE feels just as premium as the Note 9 - not really a problem as I'll keep it in case. I actually don't mind OneUI but compared to stock Android on the Pixel it's awful. The performance of the FE is amazing - way faster than the Note 9, but my Note 9 was an Exynos processor and I've got the 5G snapdragon FE so performance should be better. To be honest I don't play games or anything so probably won't notice much difference. The worst thing about the FE is the silver ring around the front camera - no idea why they've done that but it looks naff and is really distracting.

The one thing I have noticed is the pixel is much faster switching between apps and isn't noticeably slower at all. I'm 99% sure I'll keep the pixel as the camera is the best of three and that's the most important feature for me
[Google Pixel 5 Questions & Answers] LTKred:
Thanks for that. Yeah I had the exynos note 9 and mine got horribly slow after each update, even after factory reset, face unlock was super slow, fingerprint was ok but not great and the cameras were pretty awful for a flagship, I rarely got a great picture from it for some reason.

Definitely the Pixel feels super snappy, I'm not at all worried about the 765G in this that's for sure.
[Google Pixel 5 Questions & Answers] mcgon1979:
It seems very widespread in my opinion. Limited phones out there so far and 100s of support cases with Google. Plus 90% on here seen to agree their phone has some gap.
[Google Pixel 5 Questions & Answers] LTKred:
limited devices out so far and already hundreds of cases? That would suggest most of those devices have the gap, but from reading here and reddit, majority are saying their device is fine compared to the amount of people saying there's a gap. Let's not forget people also seem to be deciding to just cancel their order "due to gap issues" without actually ever having the device in their hand.

We'll see what Google says in the coming days/weeks. It feels a little blown out of proportion so far, given that it's less than a week old in most countries and hasn't even launched in the US yet. We should know more when it's had its full release and there are more samples to go by and if/when Google decide to tell us anything about it.

I've seen a fair few with a "gap" that was barely a gap at all, feels like some people are jumping on the bandwagon and looking for a problem that isn't there because they seen one or 2 images of a bad/severe gap in someone else's device.

Then again, you could be right and when we see more devices out in the world, it could become worse, but currently I'm not so sure. I guess we gotta wait and see what happens :)
[Google Pixel 5 Questions & Answers] kalagas:
Just a thought...

Pixel 5 is IPX8 not IP68 right? The first Number is for Dust and second one is for water.

So X means that the company DIDN'T test it for dust.

Maybe they didn't do the dust test for this very reason (the cap). It certainly was not a cost issue for a company like Google.
[Google Pixel 5 Questions & Answers] jawamdame:
a lot of people won't notice it, I haven't seen it myself until I saw it on the forum .... people will just buy and use
[Google Pixel 5 Questions & Answers] LTKred:
According to their website it's IP68, whether that's IPX8 or not I have no idea lol. It states both in the images below if that's any help?
[Google Pixel 5 Questions & Answers] kalagas:
In their site in UK i see IPX6 not IP68
[Google Pixel 5 Questions & Answers] E36coupe:
No, It is IP68 as stated on the website. The IPX8 rating is used only when the website is referencing the water resistance only. It would be incorrect to say it is IP68 water resistant, so they have correctly stated IPX8 in the section where water resistance is mentioned. Elsewhere it states it's IP68 water and dust resistant.
[Google Pixel 5 Questions & Answers] LTKred:
that makes sense! I don't know much about IP ratings, all I knew is it mentioned both IP68 and IPX8. Thanks for the clarification :good:
[Google Pixel 5 Questions & Answers] sacca25:
Another one here, pre-ordered from amazon.uk I've now contacted google support from my country which is "investigating the thing".

I've tested with some thick papers I had on my desk (the only thing that came to my mind) and I've got one of the long sides which can keep the paper attached, in the other 3 sides I can insert the paper but it cannot stands by itself.

Let's see how it goes with the support.
[Google Pixel 5 Questions & Answers] Freedom:
That 'piece of paper' idea is genius as it much more clearly shows the gap than trying to get a close up photo. Mine is now way more obvious now that I have tried this. I just placed a small piece of paper in the edge and gently ran it around the edge. There is definitely a large variance of completely closed sections and gaps.
[Google Pixel 5 Questions & Answers] arsenal74:
If you look at the images on the Google store a small gap is visible in the photos.
[Google Pixel 5 Questions & Answers] superleeds27:
Between the devil and the deep blue sea here.

- Screen uniformity on this one seems fairly good, tiny patch top left that's kind of noticeable on greys in the right light. (Why aren't the Phone/Messages/Play Store pure black?)

- With a case on the phone feels solid and the gap 'issue' is covered

Swapping could mean

- Display that's a lot worse in terms of uniformity

- The same gap 'issue' or possibly one that's worse.

Hmm...
[Google Pixel 5 Questions & Answers] ovinetim:
This is the response I've had from Google support. It seems to be in line with what most people are being told.

"I have double checked with my specialist on this case and got confirmation that the phone is still intact with the gap and it should not incur any issue in the long run.I do understand that dust/lint is catching up in the gap. I would request you to clean the device once in a while. Please be assured, it is working as intended & wouldn't affect the performance of the device."
[Google Pixel 5 Questions & Answers] Micalus:
2nd replacement device

hi again and here a little update for the replacement device i got

gaps on the device are smaller all around the long sides, but 3 out of 4 device corners got gaps with even something new to it: dirt in the gaps.

also there was dirt to begin with between the display and the outer display plastic frame, the one between display and frame itself.

First i thought it was only on the surface, but no, it was in the gaps already, directly after unboxing the replacement.

Again, not even turned on or tested, just looked for the gaps and found gaps + dirt.

Feels like someone else got the device before me and they send me a refurbished one or they factory, where the device is build and assembled, is dirty as hell.

I will send both, the first and the replacement px5 back and will try my luck with a third one :D i have time, i just have to print out the UPS paperwork, call them and they will pick it up directly from my doorstep.

pretty comfortable.

Also i got validated for the Bose QS35 II Bluetooth headphones, so no matter what, i am not getting a refund, i will take a replacement, until i have a pixel 5 no gap edition.

Cheers

Mike
[Google Pixel 5 Questions & Answers] armaki:
Thanks for informing Mike,

Delivery for me is around Nov 12 (Google Germany) and I am curious how the device will be, worried too!

Hopefully, I get a decent unit.

cheers
[Google Pixel 5 Questions & Answers] hanni2301:
Does the attachments of mike work for you?
[Google Pixel 5 Questions & Answers] memtew:
Nope.
[Google Pixel 5 Questions & Answers] armaki:
Unfortunately, no.

---------- Post added at 03:30 PM ---------- Previous post was at 03:29 PM ----------

Mike,

You might want to check your photo links...cannot open.

thanks
[Google Pixel 5 Questions & Answers] Micalus:
I try to reupload them, but somehow, after uploading, it just gives me a 404 for the pics.

Edit:: i uploaded them somewhere else.

https://ibb.co/crFyswr

https://ibb.co/mtb4xCv

https://ibb.co/FVrLpd5

https://ibb.co/QPz3VTC

https://ibb.co/ngGsv9c

https://ibb.co/4fGhj6q

https://ibb.co/B4G0GdH

https://ibb.co/0y0gG2W

https://ibb.co/sttByF2

https://ibb.co/hFCqNL0

https://ibb.co/mSfx2sX

https://ibb.co/vwgWNvd
[Google Pixel 5 Questions & Answers] armaki:
Opening fine now.

As you said in previous post, does not look brand new, especially the dust around the USB!
[Google Pixel 5 Questions & Answers] :
Wher you get your faulty phones from?

Which country do you guys bought your phone from?
[Google Pixel 5 Questions & Answers] armaki:
Germany
[Google Pixel 5 Questions & Answers] mcgon1979:
wow. That looks horrendous. I think often times replacement devices are not brand new - possibly returned unwanted units.

All 'new' bought phones I imagine are brand new though.
[Google Pixel 5 Questions & Answers] sacca25:
So I found some time and will leave also a short video where I press on the screen and the gap "moves", if anyone is interested.
[Google Pixel 5 Questions & Answers] E36coupe:
I'm still not sure this is that big a deal if you have to use a magnifying glass to see it. The gap is barely visible. Have you tried measuring the thickness of the phone right at the corners? Mine is thinnest on the corner with the gap.
[Google Pixel 5 Questions & Answers] sacca25:
I used the glass because it allows me to focus better with the recording, the main problem is the fact that it moves together with the fact that it isn't uniform around the phone. I have no way at the moment to measure the thickness.
[Google Pixel 5 Questions & Answers] doooby:
You don't need a magnifying glass to see it with the naked eye, obviously to capture on video it is much harder without the correct optics.

I don't really understand why you're downplaying it when you have an affected unit.
[Google Pixel 5 Questions & Answers] UXELLR:
What about using some small amount of black silicone in the gap? It's flexible, will probably not be visible and keep dust out. Just an idea for those who want to keep it anyway.
[Google Pixel 5 Questions & Answers] E36coupe:
Not really downplaying it, but just not convinced it's a big deal. The fact that most people would never have noticed it if it hadn't been widely reported suggests that it's a minor issue. It's probably purely cosmetic so don't know if it's worth getting too worked up about.
[Google Pixel 5 Questions & Answers] TokedUp:
If its not a big deal then put ur phone in water. Thought so.
[Google Pixel 5 Questions & Answers] E36coupe:
I wouldn't put any phone in water, I don't know why anyone would.
[Google Pixel 5 Questions & Answers] bobby janow:
And what do you think that will do to your warranty? Google: What is all this sticky crap in the phone? You damaged it and your warranty is void now. Sorry."

Swappa sale: Mint condition except for a gap where the screen should be but I filled it with goop so don't sweat it. Come on it's ridiculous, return it and get a proper built device for your money. It's a lemon and there are lemon laws. (that's for cars right?) lol