yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
Yes, this is what I am complaining about, too. I have tested 4 other phones as shown in the video, +1 which I used for recoding it. This seems to be a hardware design problem (electrostatic shielding problem, using of GG3, etc.), or they bought a ton of cheapo low-quality or defective touch panel and installed it into the phone. But honestly, in 2020, with Samsung, it is really hard to believe that they didn't know about it. They might have thought that for a cheaper price, it is "enough" for the fans.

Years ago, the absolute flagship price was around 700€. Today, for 700€, you can buy B-quality flagship-level crap? If they'd sell it for like 300€, I would say okay, but we have two different use cases in which the phone is not working as advertised: any multitouch-related usage because of the touch sensor issue and comfortable phoning because of the lack of the proximity sensor. I know these are smartphones, but still phones.
[Samsung Galaxy S20 FE Questions & Answers] Deonix:
They knew. Fixing it in post failed. That's my argument. Just ordered to send it back. Waiting on the courier. I want it to work because I got a great deal on it through my carrier.

Will update once I have a new decide , if I get one. I am 50% sure I will get a defective unit back and replace it again but hey .. here's hoping. If I would have paid full price I would have asked for refund instantly but I paid 50% so I am patient. I''ll accept a S20+ also :))) sell it because it's Exynos only where I live.
[Samsung Galaxy S20 FE Questions & Answers] Blescik:
I have no problem. My phone is production on 09/18/20 .

Wysłane z mojego SM-G781B przy użyciu Tapatalka
[Samsung Galaxy S20 FE Questions & Answers] Journyman16:
I've got the issue. Australian phone, still with original ATIL firmware. There is an update to that but not for AU so I don't want to try it yet - thinking of trading for a full S20.

My build date is Sep 14th. Interesting my CSC seems to be OLM1 - will have to check Sammobile.
[Samsung Galaxy S20 FE Questions & Answers] olegaku:
Apparently firmware is coming this Friday (at least that's what Optus told me). I am sort of in the same boat, but S20 FE is the only Samsung phone on the Australian market with S865 (no counting Fold).

So I feel like it will be a big downgrade going to Exynos.
[Samsung Galaxy S20 FE Questions & Answers] Journyman16:
LOL - I have your 'downgrade' - Exynos 990. :D

So I guess it's not chipset related...

---------- Post added at 12:56 PM ---------- Previous post was at 12:30 PM ----------

So here's a question - where was your phone made? And are you having the issue or not?

Mine is Sept 14th in Vietnam and I have the problem, quite badly on the alternate touch test.
[Samsung Galaxy S20 FE Questions & Answers] xphyle1971:
Mine is 9/22 Vietnam. My touch screen is BAD.
[Samsung Galaxy S20 FE Questions & Answers] kuailan:
So much for saying optus is very slow in releasing update...even my non carrier Samsung don't receive updates yet, worst samsung tech support won't or can't even tell me ETA. It's like it's a damn secret.
[Samsung Galaxy S20 FE Questions & Answers] jtOttawa:
Nice to see Sammobile keeping up the pressure on Samsung: https://www.sammobile.com/news/galaxy-s20-fes-biggest-problem-hasnt-been-fixed/
[Samsung Galaxy S20 FE Questions & Answers] Deonix:
Check the AU firmware on Sammobile. If there is a AU CSC- country specific ATj5 and your carrier unit is not different it's fine. Download it through Frija. I Flash it in Download mode in ODIN. Look for a tutorial (hold both volume buttons and insert USB, as I remember- to enter Download mode). It doesn't change your carrier CSC values as I saw on mine, recognized my SIM values, worked properly. If you add the Home file from the zip it does not delete your data. I just did that to test before sending it back today. As bad as it gets, no fix..
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
This is the right move. Samsung should talk about this issue, either replace/refund or fix this 100% in firmware. After all these problems, I think only a 100% touch problem free unit is acceptable. If they cannot fix in firmware, they have to recall and end producing this unit, or changing the production parts / workflow that helps eliminating the problem.
[Samsung Galaxy S20 FE Questions & Answers] Journyman16:
I checked that at soon as I got the phone. Nothing for AU so far.
[Samsung Galaxy S20 FE Questions & Answers] jest30:
hey guys,

i have the same issue on my 4g variant, as well as another 1:

Screen randomly freezes, say half of keyboard works, half dont.

At 1 time can be very snapy, that it becomes very unresponsive all of the sudden.

All these issues disappear as randomly as they appear.

I checked it with my service center, but they dont know if its SW or HW and since the virus it will take some time to get it there and back.

Oh and proximity as well.

Not happy about it atm:(
[Samsung Galaxy S20 FE Questions & Answers] kuailan:
Just to share...Samsung Australia just release an update for the s20FE. I'm downloading now and will test to see if they fix the issue. I'm not sure though if other carrier like optus or Vodafone will release the same time.

---------- Post added at 08:25 AM ---------- Previous post was at 07:44 AM ----------

I have tested the new firmware and the touch screen test app....unfortunately it still doesn't fix the issue....now I'm starting to think it could be a hardware issue :fingers-crossed: I will try now to factory reset to see if it fix the issue. At the moment I hardly think so.
[Samsung Galaxy S20 FE Questions & Answers] JMonkeYJ:
I got the ATJ5 update on an unlocked US device. It doesn't completely fix the issue with the crossing lines in the Touch Screen Test app. However, it did mostly fix the issue with 2 fingers being mis-detected as 1. It used to be that if I placed 2 fingers directly next to each other on the screen, the Test app would only draw a single line. Now it always draws 2 lines as I would expect, however the lines are sometimes wavy indicating there is still some misinterpretation of my touches.

So some improvement, but definitely not fixed.
[Samsung Galaxy S20 FE Questions & Answers] buzzboy:
I've noticed some horrible lag / shaking when pinching to zoom slowly when fingers are close together.

Don't really notice it during day to day activities, but it's there, and it shouldn't be there.

(UK 5G version, Cloud Orange)
[Samsung Galaxy S20 FE Questions & Answers] kuailan:
Honestly now I start to think it is more of a hardware issues. I believe Samsung is trying to avoid heavy and costly recalls not to mention bad publicity. Most people don't even notice the issues, until they used the app. I personally thought maybe the phone is too smooth and fast, that I miss press or mistype. This issues will be more felt if you are using gestures options rather than navigation button. Most people they just use normal navigation button.

Tomorrow I will go to samsung store and ask to speak to their managers. See what happen.
[Samsung Galaxy S20 FE Questions & Answers] akubocahnakal:
Hello i am from Indonesia and this is happen to me too.. my S20 FE Exynos version.. sory for my bad english.. how to solve this problem.. refund or recall ?
[Samsung Galaxy S20 FE Questions & Answers] buzzboy:
I think everyone needs to apply pressure on Samsung until this is resolved.

Let us know how it goes.
[Samsung Galaxy S20 FE Questions & Answers] buzzboy:
Found this, let's hope it gets resolved quickly.
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
Fully resolved or 90% fixed and be happy that at least it works mostly, but not completely?
[Samsung Galaxy S20 FE Questions & Answers] buzzboy:
Fully resolved for sure. If not, then Samsung will have some explaining to do.
[Samsung Galaxy S20 FE Questions & Answers] kuailan:
Personally I think we need more of those journalists or trusted reviewers to help us publish this issue and pressure Samsung. The more articles or news published the more knowledgeable other users are. That way Samsung will pay more attention.

This thing remind me of the Bose NC700 headphones. Most reviewers and YouTubers always talk about the good thing, they fail to mention of how buggy their app are. Their forum also fill up of upset users like this. Yet Bose seem to ignore and taking their time to update or even respond to their own forum. I just hope Samsung won't follow suit.
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
For sure, really? :D If not, then what? Those users who use the units heavily and really affected by the problem, will start to cry or what? Make a protest? Not buying new Samsung phones ever again? Come on...

Let's be realistic. It's been a month since 3 firmwares are issued ATJ1, ATJ5, ATJ6, and problem is still not solved, just masked out more and more. If this were a software problem, they could have resolved it in one month. With one, or if they are really really lame, in two firmware updates. They are just adding more and more workarounds avoiding having to replace units and fix the poor hardware.

Or just take a look at that the phone has no proximity sensor, so making phone calls on it requires extra effort, and you still cannot avoid accidental screen turning on, while phoning, or while in the pocket.

The only solution for this problem is to replace the cheapo touch screen digitizer to a better one, and replace the units for those who require it. Not patching it with several firmware updates until they cay say "not it is 90% okay".

This was a real disappointment to me how Samsung (not) handled this problem.
[Samsung Galaxy S20 FE Questions & Answers] capt_f0r3st:
There is the word "improve"... that's what makes me nervous :D They didn't say "fix" intentionally, because it is not possible to fix this with updates. Simple as that unfortunately :/
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
It seems that it cannot be fixed unless they replace the touch digitizer unit in the phone. This model is capable of that, they will release a few more updates which solves 90+% of the issues and that is all. Same for the "virtual proximity sensor".

Samsung is currently focusing on S21, and I think they let this S20FE go... The "B" team will "somehow" "enhance" it, but that is all.
[Samsung Galaxy S20 FE Questions & Answers] tabish84:
I was facing the issue while using the app but then i updated to the latest firmware and now the app shows the issue but it has been much better now one or two diagnol lines in 30 secs instead of 14 lines before the update. So this issue can get solved by software update. I had this issue with samsung a70 when it was launched and i was unable to play games like pubg because i was getting ghost touches quite frequently and it took samsung 2 months to solve the issue. So i would suggest you guys to wait because its a great phone. I am using the exynos version.
[Samsung Galaxy S20 FE Questions & Answers] kuailan:
Yes we can be patient, and I'm sure most of us are busy with life and work and can't afford to go back and forth to Samsung service centre. But the only query is if it took 2 to 3 months later, yes if the issues are fixed then its good, but what happen if they not, will Samsung still give us a refund? Or replace with new improve unit? Or provide credit balance of our purchase to a new model?

Personally I also want to wait, but I want to be certain if they can do the above after months later.
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
This is what many ppl just dont understand. For $700, with the plastic back and fragile GG3, it is acceptable. But not with the "okay, we can live with it" grade.

If you have just ordered, you might get a fresh unit, maybe error free. Please follow the video instructions and have it tested with the latest firmware properly and report it to us.

Two typical downsides: no proximity sensor which can cause the phone turning on while phoning, so test it also. The second is the touch panel issue. Give yourself a few days to test it.
[Samsung Galaxy S20 FE Questions & Answers] :
What do you think about this phone after a long time? Now the emotions have settled as dust after the battle. Is it worth buying this version 5G 256GB / 8 GB RAM? Normally I would have bought the S20 + if it wasn't for this unfortunate Exynos.

Wysłane z mojego Nokia 7 plus przy użyciu Tapatalka
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
Honestly, I would still

not buy

the phone. The problem is still not fixed after all those firmware updates, just got "better", but it depends on the usage. If you use the phone for reading, it is mostly okay. If for gaming, you will experience problems. I would not buy it until the problems are gone, and they are still not gone.

But is can be that the newer units don't have this problem any more. But it hasn't been turned out.

In this model, it is reported that Exynos battery life is weak as other Exynos-based S20s and Notes, and gets warm under circumstances, so I would only but the Snapdragon.

Sorry to say, but this model is still not okay in this price range.
[Samsung Galaxy S20 FE Questions & Answers] capt_f0r3st:
That's interesting to hear. Can you share a video showing your result in Touch screen test app?
[Samsung Galaxy S20 FE Questions & Answers] Deonix:
What production date does your phone have? Did you did the swipe, on the sides, with both fingers in opposite direction going, at the same rhythm?

There's an app Phone Info SAM on the Playstore that shows production date.

Thx.
[Samsung Galaxy S20 FE Questions & Answers] tabish84:
I have issue and it has been minimized with the october aj5 but its still there. Manufacturer date 13-oct
[Samsung Galaxy S20 FE Questions & Answers] DaReDeViL:
I have the SM-G781B model manufactured 2020.09.19 and I have tried to reproduce the issue multiple times but failed. Not a single ghost touch ! So maybe this production batch isn't concerned by the screen issue.
[Samsung Galaxy S20 FE Questions & Answers] android_htc:
Wish that was the case... I have the same manufacturered date and the ghost touch can be easily reproduced as per the OP video.
[Samsung Galaxy S20 FE Questions & Answers] DaReDeViL:
Then I must be lucky. Can't reproduce it even with 4 fingers...
[Samsung Galaxy S20 FE Questions & Answers] android_htc:
I normally see the ghost touches as per the OP video (towards the end of the OP video i.e. around 4 mins 30 secs) with two fingers.

I am not a gamer but really disappointed as I have traded in my Note 9 for this inferior product and also received the phone on 1st October 2020... not sure what I am going to do now
[Samsung Galaxy S20 FE Questions & Answers] DaReDeViL:
That's really weird. Same model and same manufacturing date but different behavior. There must be another reason.
[Samsung Galaxy S20 FE Questions & Answers] Deonix:
Mine was 23.09... and mostly are faulty from the September batch. Waiting on the October batch for a swap.

I am amazed it isn't happening. Are you lifting both fingers at the same time? I didn't see it in the first day because i was doing the test without lifting the fingers off the screen.

---------- Post added at 11:45 AM ---------- Previous post was at 11:44 AM ----------

Poor quality control it seems.

---------- Post added at 12:01 PM ---------- Previous post was at 11:45 AM ----------

Really? But this IS the issue. And it does it so many other apps. Why would you accept jittering when other cheaper/older phones don't have it? I bet you your old phone does not have this issue. So why pay more for an inferior device. Send it back so Samsung can at least be pushed to replace them with normal functional ones.

Not calling on you, but as a general notice: People who USE the S20 FE and have the issue- Stop saying it's fine. It isn't. Make Samsung responsible in your own country for this mess. Think of a product for which you would pay up to $700 and be inferior than you existing cheaper owned product. As doing tests before I think I can go as far 2013 of testing and I haven't had this issue on the devices I used. 0/20 or 1/20 ghosting issues. In 2020 this has 20/20 ghost touches.
[Samsung Galaxy S20 FE Questions & Answers] malikson30:
Hi,

I saw this tread on us.community.samsung.com

"It seems like there are two hardware versions of the S20 FE! Rev1.1 and Rev1.0.

I pre-ordered mine and have Rev1.1, I have jittery scrolling and zooming issues.

Someone I spoke to has 1.0 and has no issues.

Can everyone call *#2222# and see what HW Version you have and whether you have issues? "
[Samsung Galaxy S20 FE Questions & Answers] titson:
Dude, stop telling everyone yours would be fine. You even said yourself you have jittering while zooming. You don't make sense. I also have this jittering and its annying as ****. And far from normal. I never had this with a phone. Every 150$ phone can handle zooming.

This problem appears as soon two (or more?) fingers touch the screen and are closer than about an inch. Put one finger on the screen and scroll with another - you get jittering as soon as they become close. Also try to zoom/pinch with a fast movement with both fingers touching - i get a 25% fail rate, and have to make the gesture again. "Not affecting everyday usage" my ass.

The main question is, has this every unit, so maybe its software. Or are there some faulty units, and its hardware. People telling they don't have problems, while they obviously do, don't help. Tell it yourself, if you don't mind buying a faulty phone. My bet, every unit has it, some people just don't recognize it or don't mind it. But i'm not willing to wait for a maybe fix. I returned mine. Do it as long as you can.
[Samsung Galaxy S20 FE Questions & Answers] :
Hello,

Sorry for my english, and sorry to be a French ^-^

No problem with my device. Scrolling, zoom, fingersprint...

SM-7810 Fabrication 20/10/2020. rev 1.1

Update Version G7810ZHU1ATJ6 (202 mo) 23/10/2020.

I hope all your problems will be solved ;)
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
Yes I have also read about the different revisions (1.0 and 1.1) on the Samsung Community forums, but as the guy states, he has 1.1 from pre-order.

Also, someone wrote me on YT he just got a replacement unit which still has the issues. Okay, in this case, it can happen that he got an early production unit again.

But, more people have already reported to me that the units from middle October seems not having the issue. It cannot be said for sure that none of them are affected, but if this is a tendency, we can have a surely error-free version in a few months :D (yes, I also think about the F-word).

Guys, please keep reporting if you have or haven't issues, but

with production date

(Phone Info SAM app). And

no issues = you can noway reproduce the ghost touches and crossing lines with the methods shown in video

! Thanks in advance!
[Samsung Galaxy S20 FE Questions & Answers] :
Im am pretty sure (returned mine yesterday) that i had ATJ5 installed. Checked for updates before sending it back. Germany, unlocked.
[Samsung Galaxy S20 FE Questions & Answers] DaReDeViL:
I suggest mentioning the hardware version too along some additional informations.

So here's my report :

NO ISSUE.

Model : SM-G781B Blue (Cloud Navy)

Manufacture date : 2020.09.19

Hardware version : 1.1

Stock ATJ5. Default settings. No screen protector or case. No mods or adb "tricks".
[Samsung Galaxy S20 FE Questions & Answers] A French guy:
I confirm ATJ6. France, unlocked too

---------- Post added at 07:27 PM ---------- Previous post was at 07:19 PM ----------

OK

NO ISSUE

Model : SM-G781B Blue (Navy cloud)

Manufacture date : 2020.10.20

Hardware version : 1.1

Stock ATJ6. Default settings. Original screen protector. Case Clearview Samsung
[Samsung Galaxy S20 FE Questions & Answers] capt_f0r3st:
I am thinking of just buying the phone just for test :D Test it and return it right away. Maybe there is some really really small chance that I will get good unit :D
[Samsung Galaxy S20 FE Questions & Answers] malikson30:
Now I see ATJ6 == has no issue.

Does ATJ6 is newer than ATJ5? And the question is what is difference apart of ATJ6 and does ATJ6 really not have issue.. No ghost touch test the same way as in 1st post and no jittery during slowly zoom in/zoom out ?
[Samsung Galaxy S20 FE Questions & Answers] Zisko:
Look at this - ATJ6 seems to have problems: https://us.community.samsung.com/t5/Galaxy-S20/S20-FE-Touchscreen-Issues/td-p/1501226/page/23
[Samsung Galaxy S20 FE Questions & Answers] tabish84:
I went to samsung store to get the issue checked but they told me the touch is fine by *#0*#. I told them i am having issue while playing games like pubg so they said the problem is with pubg and they offered me to flash the latest firmware on my device Aj5 but i was already on Aj5 so i refused. Will it make any difference if i factory reset my phone?

As some of them suggested me after updating to AJ5 it would help. I am not facing a single issue while using my phone. Problem only occurs occasionally while i am playing games
[Samsung Galaxy S20 FE Questions & Answers] capt_f0r3st:
I bet that Samsung has told them what to say. Like: say whatever, just don't admit we (samsung) just f***ed it up :D

Factory reset 100% won't help. Problem is definitely not in pubg. Nor in any game. Just wait for update that - hopefully - solve it.
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
No, unfortunately:

- there is no firmware update up today that fixes the issue completely, ATJ1 enhances, ATJ5 enhances more, but for gaming, it is there

- I don't know or heard of anyone who had the issue and was completely eliminated by a firmware update, even ATJ1, ATJ5 or ATJ6

- this suggest that the problem is hardware-related and will not ever be fixed by firmware updates (3 updates, still no success?!)

- there are those who didn't have the issue originally, also on earlier firmwares, so if you are lucky, you can get an error-free unit

- what the samsung store guy told you is BS, give it back and ask for refund, while smiling in his face
[Samsung Galaxy S20 FE Questions & Answers] carlosmeldano:
Yea, "hopefully". They released 3 firmwares within a month, problem is still not solved. This is NOT rocket science, they don't fix the problem just adding more and more code to the touch panel firmware or the driver that masks out the issue in all possible places, if the digitizer is still defective. I can fix your car's flat tyre by pumping it up with glue or foam, but would you accept it? Just because this is what these firmware enhancements are about.
[Samsung Galaxy S20 FE Questions & Answers] Journyman16:
I went back to vendor (JBHiFi in Australia) and they contacted Samsung. They were told new update to fix it in a few days. It dropped Friday - interestingly didn't seem top change the firmware version - but didn't fix the issue. Will be taking it back for a different phone - or maybe just a refund.

$1000 seems better in my account given I don't actually have issues with my current phone. I just miss playing with ROMs. :D
[Samsung Galaxy S20 FE Questions & Answers] tabish84:
Exynos version

13 oct manufacturing date

Navy Blue colour
[Samsung Galaxy S20 FE Questions & Answers] android_htc:
How did they test it?

The ghost touches are pretty bad as well when using two fingers with the built-in diagnostic touch screen test (*#0*#)!

My device:

SUFFERING FROM GHOST TOUCH ISSUE

Model : SM-G781B Blue (Navy cloud)

Manufacture date : 2020.09.19

Hardware version : 1.1

Stock ATJ5. Default settings. Original screen protector and a Spigen Case
[Samsung Galaxy S20 FE Questions & Answers] Marek.kov:
Test in built in app under *#0*# is not relevant. Every samsung phone I have does the same(S20+, A51, A50,A3). You do not even need to swipe fingers quickly. Just put one finger down after another and release.

They always connects with straight line. But it is not ghost touch. You can not replicate it in touch screen test app (one with blue background) on those phones.

I thought it would be quick way to try the phone without installing other apps, but NO.
[Samsung Galaxy S20 FE Questions & Answers] android_htc:
I didn't know that, thanks for clarifying.