yashsingh1/xdaforums huggingface dataset:
[Google Pixel 5 Questions & Answers] Micalus:
here a few more pictures in bright daylight, where you can see thru at the bottom edge between display and frame and the gap on the whole left side and where the selfie cam sits.

waiting for an answer from google, but if they tell me this is normal, i will for sure get a refund. this wouldn't be acceptable even for a 100€ device and this costs 600-700€ and has IP68 rating.

what a shame that quality control isn't something google invested on.

Cheers

Mike
[Google Pixel 5 Questions & Answers] ridobe:
Wow. That third picture.
[Google Pixel 5 Questions & Answers] superleeds27:
had this with the 3 and the 4.

Both really poor screens, greys where patchy.

This one is surprisingly not too bad, just this little issue to contend with!

---------- Post added at 11:24 AM ---------- Previous post was at 11:16 AM ----------

Forgot to mention I opened this too.

https://support.google.com/pixelphone/thread/77741994?hl=en
[Google Pixel 5 Questions & Answers] Micalus:
So i got a little update from the german google support. I texted with a guy there, which looked into the taken pictures from me and also told me, that this does not look right.

Also basically you get three options, a full refund, a normal replacement and the pre-replacement.

i will go for the pre-replacement to make a comparison between the old and new device for the gaps and will make new pictures with both devices to update this here.

I hope my new unit won't have those gaps, otherwise i will send back both units and go for a refund.

I will keep you guys updated.

Cheers

Mike
[Google Pixel 5 Questions & Answers] superleeds27:
UK Support said the same thing to me.

Still think we need some sort of comment from Google, rather than individual support agents.

Going to see if they can send me a replacement to inspect. If it's fine i keep it, send the old one back. If it's the same or has other issues (I'm looking at you OLED Uniformity) send the replacement back, return the original to the retailer.
[Google Pixel 5 Questions & Answers] bobby janow:
So I figured head over the the GooglePixel sub reddit and see if this issue is being discussed. Nada. The usual trash talk by some but mostly positive reviews. I found this unboxing by Flossy Carter and stopped playback when he showed the power button side and the opposite side along with the top. At 3:48 you can see the power button side of the phone and there is no gap whatsoever. Then he flips the phone around and at 3:52 the sim side with no gaps either. I mean that's exactly the way the phone should look, imo. Take a look see what you think. Maybe a bad batch hopefully?

https://www.youtube.com/watch?v=f5TcHFkb4a4
[Google Pixel 5 Questions & Answers] Micalus:
Depends on how much more people will report that problem, if you have a faulty margin of 50 to 150 devices, which is less than 0.1% of the total sent out devices, that is no huge problem, as long as it isn't a note 7 thing, if you know, what i mean. lets wait and see, how much more people will report this problem. i am not happy with that, but at least google offers a quick solution without much bla bla nonsense talk or silly excuses by their service staff.

support service guy was super nice, super quick and gave a proper solution to my problem.

tbh i was a bit hyped for the pixel 5, since it was basically the exact thing, besides the missing jack maybe and the high price for the sd765g or rather for the price the missing sd865, but well, i get the preorder bose bluetooth headset, which has a 220€ value more or less, so the pixel 5 will cost me as much as a Oneplus Nord.

Now the thing with the huge gaps is kind of a bummer. i just go for the replacement and not a refund because i really want to test out the pixel 5 and because the service guy was really super nice and helpful.

I will post an update with both new and "old" pixel 5 for gap comparison as soon as the new one arrives, which should be this week again, since i get free express shipping again.

Cheers

Mike
[Google Pixel 5 Questions & Answers] TokedUp:
A person on that Google support thread said he returned the phone yesterday got a new one and it had same issues.

I'm cancelling my preorder. Dont need this **** on top of the worst year of my life. Rather deal with my bloatware Note 9.
[Google Pixel 5 Questions & Answers] bobby janow:
That person just registered today, which is fine, but he got another one in a couple of hours? How did he do that and if it was at a carrier or store didn't he look at it first in the store? That seems a little sketchy.

edit: I'm beginning to think (hoping really) that there was a bad batch. Let's see what happens when the US P5 is released. Just because every device is not presenting like that.
[Google Pixel 5 Questions & Answers] gramil1576:
That person was me.

Got the original phone on release day (15th) sent by courier from EE UK, phoned them yesterday to report the gap issue and they agreed to send out another phone to swap over at my door via courier the next day (today). I examined the phone on my doorstep with the courier standing there waiting and found it to have the same gap issue as the first. I'm now contemplating keeping it or going into an EE store to see if all their stock are the same.

If it is a bad batch then I've been unlucky and had two from the same batch 4 days apart.

Really not sure what to do as really like the phone and will have it in a case 24/7 so won't even notice it but will know the gap issue is there...
[Google Pixel 5 Questions & Answers] superleeds27:
I can't see it being just a bad batch. I think it's going to be a case of, it has it or doesn't, more like *sigh* another lottery as to whether you get one which is fine or which isn't.

If it was a batch issues they'd be able to track down via IMEI/Serial number and recall the problematic ones.

---------- Post added at 02:29 PM ---------- Previous post was at 02:27 PM ----------

We desperately need clarification via a statement and not via support agents. It could all be a fuss about nothing.

Until we get it from the top that yes it is or how it isn't, it's all guess work. Agents at the moment are all giving different answers too which isn't helpful, as much as they are helpful!
[Google Pixel 5 Questions & Answers] Gibsonflyingv:
It would be interesting to know if it occurs after a few charges.
[Google Pixel 5 Questions & Answers] bobby janow:
Ok then I apologize for questioning your motives. I'd just keep returning them until you get a good one if you like the device. Although at some point you have to throw in the towel.
[Google Pixel 5 Questions & Answers] haris163:
Because of this and no special preorder deal in the US, I canceled my order.

I will wait until Black Friday and see how this issue plays out, plus more real word reports. I can wait a few weeks until I get it. I was going to trade in my 3a XL but I am thinking keeping it as backup/second phone.
[Google Pixel 5 Questions & Answers] gramil1576:
No need to apologise, I should have been clearer on my situation on the other forum.

The gap really is small so questioning my sanity with being overly bothered with it but think my next move is to go in store and see if they're all the same. I'm of the age where I have to take my glasses off to see the gap compared to other areas of the phone so do wonder how many other devices are like it but it's just that others can't see it.

I always seem to have issues with new google releases. Sure my Nexus 5 and 2XL had issues with build quality, thought things would have progressed by now.
[Google Pixel 5 Questions & Answers] tbalden:
Well, some examples here on photo in this thread look bad, but some I see around the web, pixel help and here are not looking too serious. Myself I'd keep those slight ones. Some look bad tho.
[Google Pixel 5 Questions & Answers] TokedUp:
Some ppl will use a case or just ignore it and thats fine. But what about the fact that the gap might cancel the waterproofing. Or that stuff won't build up in there and lead to screen issues. Its not just the gap itself, its what the gap will effect down the road.
[Google Pixel 5 Questions & Answers] :
It's not IP68 but IPX8, so actually no certified dust resistance.

Definitely doesn't seem right though. Can easily put a fingernail between the screen and shell on my p5 😖
[Google Pixel 5 Questions & Answers] cheptii:
The gap can be seen in the ad
[Google Pixel 5 Questions & Answers] gramil1576:
That's the wrong side of the phone and I can't actually see a gap in the picture. It's on the opposite corner and is an actual gap, big enough to get your finger nail in.
[Google Pixel 5 Questions & Answers] tbalden:
Good to know that some phones are fine then at least. Thanks for reporting
[Google Pixel 5 Questions & Answers] bobby janow:
Only things is that people experiencing it on box opening even before a days use. Is it possible that the devices were stored improperly like in a very hot environment? I have a feeling we're going to see a recall from Google. Do any stores in the US have them on display yet?

---------- Post added at 05:12 PM ---------- Previous post was at 05:11 PM ----------

Does it look like the one in the video?
[Google Pixel 5 Questions & Answers] superleeds27:
https://www.androidpolice.com/2020/...report-gaps-between-phones-display-and-frame/
[Google Pixel 5 Questions & Answers] Golf c:
That's exactly how my girlfriend's 4A looks. A tiny uniform gap all the way around. My 3XL is completely flush. No gap
[Google Pixel 5 Questions & Answers] bobby janow:
That is incorrect.. It's IP68
[Google Pixel 5 Questions & Answers] TokedUp:
We got on Android Police! And they credited me with my real name! Lol
[Google Pixel 5 Questions & Answers] gramil1576:
That's what I thought so went to check. This is from Google's own spec breakdown: "Pixel 5 has a water-protection rating of IPX8 under IEC standard 60529. Charger and accessories are not water-resistant. Water resistance is not a permanent condition and may be compromised due to normal wear and tear, repair, disassembly or damage."
[Google Pixel 5 Questions & Answers] bobby janow:
https://www.gsmarena.com/google_pixel_5-10386.php Look at the "body" description. So I wonder which it is. I believe you it's just WTF? Google better get their act together or stop selling devices already.
[Google Pixel 5 Questions & Answers] jasbur17:
I went to the pixel 5 page on the google store website. Changed from Overview to Tech Specs and expanded the section Materials.

There is this statement: IP68 water and dust resistance
[Google Pixel 5 Questions & Answers] gramil1576:
But then look at the "13" at the bottom of the page as the reference to that statement...one must be right, but which one?
[Google Pixel 5 Questions & Answers] superleeds27:
https://youtu.be/dd9RekpuZKc

Briefly mentioned in here too. Along with what could be another issue!

Three devices the poster has had which have it - https://www.android-hilfe.de/forum/...tallgehaeuse.960196-page-7.html#post-12288165
[Google Pixel 5 Questions & Answers] jasbur17:
My take is that they are both right, and that it has both. The callout on 13 is only talking about water, so they state IPX8. If they were only talking about dust in the callout, they could state IP6X.
[Google Pixel 5 Questions & Answers] TotallydubbedHD:
You shouldn't always believe GSMA. They do get things wrong, and I've had to correct them a few times in the past.

The IP68 rating they (and others) had is incorrect; it's IPX8, at least according to Google.
[Google Pixel 5 Questions & Answers] gramil1576:
That works for me, thanks.
[Google Pixel 5 Questions & Answers] superleeds27:
Another

https://9to5google.com/2020/10/19/pixel-5-frame-gap-defect/
[Google Pixel 5 Questions & Answers] akpe:
Well, as much as I am borderline obsessed with the P5 right now and desperately want to hit the button, I think I'll wait a bit to see if and how Google addresses this. Hopefully by black friday :D

I mean if the gap does not affect water resistance then meh. I'll always use a case and I have no issues cleaning the device a few times a week, my A2 is a nightmare to clean from accumulated dust so I'm kinda used to it. But still, it's unacceptable for a device at this price range.

Hope Google will provide replacements to those of you facing this issue and you won't have to go through hell to get another device or your money back if you choose so.
[Google Pixel 5 Questions & Answers] Micalus:
welp at least we get a bit of attention, i also contacted or mailed a few other YT, news pages and so on. let's see how far we make it and what google has to say as an excuse for that.

not only people raging about the price, that is like 100-200 euro/dollar off compared to similar specc'ed devices, like the OP Nord, now even the ones not giving a damn and paying the price for it, getting faulty devices right from the start. Doesn't look good for google again.

Cheers

Mike

---------- Post added at 08:54 PM ---------- Previous post was at 08:48 PM ----------

I can totally understand your concerns, but well, some people need to buy it to see if such problems appear, even tho they shouldn't from such a kinda highly priced phone for the given specs even made by google.

Just wait and see what is going on.

And from what i have seen from the gaps on my device, the water resistance will surely be affected by the gaps, since if you look really close, there are some really small cutouts in the gaps around the selfie cam area of the phone, maybe atennas or such stuff, i am not sure, but they are there.

Also you shouldn't clean dirt from gaps, that definitely shouldn't be there.

And i can happily report, that for me google replace my phone, the new one is basically already on its way to me, since i choose pre-replacement, so i can compare the new and old phone, when it comes to the gaps.

Also i had the option to get a refund, but i guess that is part of the 14 days refund policy here in germany.

Cheers

Mike
[Google Pixel 5 Questions & Answers] superleeds27:
So in theory, that should be with you tomorrow then I would have thought?

Be interesting to see if the ones direct from Google are any better
[Google Pixel 5 Questions & Answers] Micalus:
My first pixel 5 was already from google and i got it like 9 am in the morning on the october 15th, so basically on release day here in germany, i truly must be one of the first once.

I wanted to wait to unbox it, until they confirmed by pre-order Bose bluetooth headset, since that was the reason i ordered it to either keep them or flip them for 200€ to lower phone costs to around 400€ (original price in germany is 613€), but then i found this thread and was curious, if i have the same problem as many others here... and yes i did, oh boi.

And the new phone is announced to arrive between the 21st and the 26th of october. it again comes for free with DHL express, so i guess either wednesday or thursday.

i don't care that much, just hope i don't get another pixel 5 gap version of the phone :D

Cheers

Mike
[Google Pixel 5 Questions & Answers] HamsterHam:
I got mine from O2 UK and don't have this gap issue, the screen is perfectly flush. Just checked it. Hope everyone that does have it gets a replacement that doesn't have it.
[Google Pixel 5 Questions & Answers] jimv1983:
They say IPX8 because they are only referring to water protection in that instance so the first number isn't relevant to that. According to the IP specifications "X means there is no data available to specify a protection rating with regard to this criterion."

If you look at the specs page of the Pixel 5 there is a footnote (#13) that says

"Pixel 5 has a water protection rating of IPX8 under IEC standard 60529. Charger and accessories are not water resistant. Water resistance is not a permanent condition and may be compromised due to normal wear and tear, repair, disassembly or damage.normal wear and tear, repair, disassembly or damage."

Since, in that instance, they are referring to water protection the first digit, which refers to dust protection, isn't relevant.

If there was a footnote referring to dust protection specifically then it would be IP6X.

If you look under the main specs it says IP68.
[Google Pixel 5 Questions & Answers] jobhax:
Now on PhoneArena :)

https://www.phonearena.com/news/google-pixel-5-5g-screen-frame-gap-defect-reports_id127927
[Google Pixel 5 Questions & Answers] Floge999:
Awsome now that borderline defective phone of mine is more famous than i am :D

I tried pushing it down (must have been over an hour), heating it up with hairdryer, pushing down more and for a second i thought it worked! Popped back up a little later. And today was the first day i really carried it around with me in my pocket, that gap is full of dust and basically drags down the complete left side of the phone. The only points that look really good are the corners on the right side.

The gap along the left side and the bottom looks even and kinda like it could be intentional but that thing collects dust... really ugly to look at a black phone with a white/yellowish dust particle stripe down the side.

Most likely not going to keep it i am just waiting for more people to tell us if the replacements have the same problem, because if that's the case i'll just take my money back i don't have the energy to do that dance more than once.

Thank god the good developers here keep my oneplus 3 up to date. That thing has an Android 11, an aluminium body, 4 years old, 200 bucks cheaper, not even waterproof and not a single gap around the display.
[Google Pixel 5 Questions & Answers] eddieb187:
I just took a good look at my Pixel 3a XL and there is a seam all the way around but no gap at all between the display and the frame. It's Flush. There definitely should not be a gap. Certainly not on one side and not the other. I wonder what's causing this issue?
[Google Pixel 5 Questions & Answers] TotallydubbedHD:
as a journalist and director of my own publication - it actually annoys me that they don't credit the images (under each one should be a credit); at the very least I hope they asked the OP to share his/her image.

Would be different if these were press shots, however.
[Google Pixel 5 Questions & Answers] blair287:
Mine has a gap too will have to check GF one.
[Google Pixel 5 Questions & Answers] ovinetim:
Mine has a gap all the way round, wider in some parts than others. I can get my fingernail under it so it's clearly a defect. I'll be on the phone to EE in the morning but I don't know if it will be for a refund or a replacement!
[Google Pixel 5 Questions & Answers] Sylabo:
Hi, it's almost scary to find your hand pictured on a lot of websites :D. Google support told me by email this afternoon to see with my reseller, a french electronic & cultural store. I will see tomorrow what is the next step of this story ;).
[Google Pixel 5 Questions & Answers] joonj:
Same problem, the gap is bigger and smaller all around the device. Very noticeable against a light background.

A glue issue, swollen battery? Maybe the top in screen speaker vibrating does something to the glue? Just a thought.

It's a shame because Google has great software, but always seems to have some hardware problem.

Tempted to return it, but like someone else's post I read, those Bose headphones bring the phone down to a nice price if I sell them. Wish this wasn't and issue :rolleyes:

[IMG="Gap"]https://i.imgur.com/qxM7vql.png[/IMG]
[Google Pixel 5 Questions & Answers] Katsusreturns:
That is not good

Yikes! I feel horrible for everyone receiving a phone like this! Makes me cringe. Google has been giving me the run around on a pixel 4a I ordered that has yet to be delivered, I think id be much more upset receiving a defective unit as seen here in this forum compared to my ridiculous wait time on a 4a though. Hope you guys are able to get what you actually paid for, with some quickness to boot! Best of luck.
[Google Pixel 5 Questions & Answers] mmiyahki:
Sad to see those thing today, since I put the order yesterday..
[Google Pixel 5 Questions & Answers] blair287:
Here's mine

https://ibb.co/G20J5ZG
[Google Pixel 5 Questions & Answers] mrkhigh:
Sigh, guess I'll buy the s20fe unless this is fixed by Thanksgiving.

They're already selling a product for $100 more than the specs suggests, but unlockable bootloader and great camera software still had me sold until this. C'mon Google.... Get it together the pixel and p2 were awesome.
[Google Pixel 5 Questions & Answers] janjan:
I just recived mine from Amazon UK. I can see a gap between the screen and the body but I am not sure If it is an issue. Should I return it or it is normal?
[Google Pixel 5 Questions & Answers] tbalden:
Looks normal to me, if you don't see a gap between the aluminum and the upper part. From this angle I don't see that, looks normal. You should look at it from the side
[Google Pixel 5 Questions & Answers] sille:
just saw the same thing on my pixel 5 and the b**** is: i can lower the gap if i press on the display......
[Google Pixel 5 Questions & Answers] christizzz:
received mine in germany last thursday...i only noticed the gap when i saw the article yesterday... yes i also have a gap... its small but enough to insert a thin paper...
[Google Pixel 5 Questions & Answers] Travel_Mate:
Where did you get yours from? Google or else? I've ordered from Medimarkt, but they were out of stock, and received and shipped first on Saturday, so I'm still waiting of DHL, wonder if it's a new batch of the same
[Google Pixel 5 Questions & Answers] christizzz:
i got it from O2..i needed to renew my contract...so i got the pixel with it
[Google Pixel 5 Questions & Answers] janjan:
Nice to see you here [MENTION=3088420]tbalden[/MENTION]. Unforuntally I can see a little gap between the aluminum and the upper part both sides right and left. I dont if it is still normal? Please see my previous post for pictures.

https://xdaforums.com/showpost.php?p=83749317&postcount=129
[Google Pixel 5 Questions & Answers] Micalus:
that gap shouldn't be there, it should sit flush on the aluminum frame. i have never seen any other phone, where you can look thru a gap between frame and display, especially not an IP68 rated device.

for the gap and if the device is still water resistant, well, look at the picture and you tell me...

i highly doubt it.
[Google Pixel 5 Questions & Answers] radutomy:
Confirmed on mine as well. Completely unacceptable.
[Google Pixel 5 Questions & Answers] Clems92:
Well, I will receive mine tonight, a bit afraid I have to say! Lucky to have order directly from GS.

Definitely it seems to be a random gap size for each smartphone, what is definitely not acceptable for that level of price.

But in pure functionality analysis, are we sure there is any sealing functionality between the cover and the screen edge? I mean, is it possible that they put a kind of seal or O-ring a few mm higher under the cover to make the proper sealing, not relying on the proximity between the case and the screen edge to do that function.

Also I’m curious to know what append if we pull the case, does-it pop out? Or move to make the gap bigger?

Same if we push on it, does it fit perfectly and stay like that?
[Google Pixel 5 Questions & Answers] htc-rocks:
Hopefully ifixit will do their pull-apart of the pixel 5 soon and we can see what effect if any this gap has. Hopefully it's just aesthetic and isn't a part of the waterproofing.
[Google Pixel 5 Questions & Answers] ovinetim:
Apart from the gap my phone is perfect and I really like it. I'm really not sure whether to ask for a replacement from EE or wait it out.
[Google Pixel 5 Questions & Answers] Clems92:
Let us see how Google will handle that.

I guess the best plan will be to wait for some new batches to be released before asking for a replacement...
[Google Pixel 5 Questions & Answers] Golf c:
From what I'm seeing, there is supposed to be a tiny, miniscule, uniform "gap" or bevel, all around the the screen as it fits to the aluminum body on the sides of the phone. Just like it is on the Pixel 4A. We have one person saying it's flush. I doubt that it looks flush like my 3XL. Anyone that has non uniform gaps is probably not a good thing.