yashsingh1/xdaforums huggingface dataset:
[Google Pixel 5 Questions & Answers] stevenscm:
The issue with the fabric case is that at the top of the phone it fits perfect probably a couple of mm of lip protection however it then tapers down towards the bottom of the phone where the screen is pretty much perfectly level with the lip, perhaps even slightly over.

Call quality issues I'm experiencing are actually most pronounced when I'm on wifi calls to someones landline, they sound extremely distant an hollow. I've tried calls to mobile and when 4G/HD calling kicks in it sounds great so I'm not really sure what's going on there.

I'm using the same sim as my previous phone and never had these issues so I'm a little confused by that at the minute
[Google Pixel 5 Questions & Answers] :
Ok guys, I was brave and took my Pixel 5 for an underwater test drive:

[youtube]pS7jlpMpWAE[/youtube]

As you can see: Mine has a gap between screen and body, although it is quite uniform and only a quarter of a millimeter thicker around the selfie cam corner.

This should prove that the device ist still waterproof with an uniform gap all around and that the gap is intended by design. The official press pictures also show the gap.

IMHO no reason for RMAs or refunds as long as the gap is quite uniform. But I saw some devices with obviously bad gaps in this thread. I would not recommend to try this at home with these devices. ?
[Google Pixel 5 Questions & Answers] LTKred:
Ah ok, fair enough, the call thing could perhaps just be a software thing maybe? Given that your 4g calls sound fine. As far as the case goes, maybe RMA your case. I just checked mine out and it has roughly the same lip around the entire case between the edge and glass. ?
[Google Pixel 5 Questions & Answers] Floge999:
I'd say even a cosmetic problem on a 600€ device is a problem and more than enough of a reason for a return.

And yeah you tested it with your phone, but i just can't trust a phone with a gap. How about bike rides in my pocket when it rains? the steady movement and wet environment for a long period of time? I'd be worried about a phone that looked perfect out of the box and very worried about a phone with a gap that i can change by applying pressure with two fingers.

And google can say whatever google wants to say as soon as you don't return the phone right away and there's more damage later you'll have a hard time explaining that you didn't caused it. And when you say you've been unhappy about it right from the start you'll probably have to answer the question why you didn't return it right away if it had an obvious flaw.

Personally i am going with the good old rule that if a visual inspection shows signs of a problem you shouldn't rely on the device functioning as intended.

IMHO if you notice a problem return it right away to save you trouble later, you can buy it again if you liked it otherwise. The only way to lose this battle is by doing nothing right away and hoping google plays nice later.
[Google Pixel 5 Questions & Answers] :
As I stated previously: The gap is intentional and no issue. If you don't like it, that is just a visual preference then. But some gaps were shown here where it was plain obvious that the gaps were uneven und mit intended. Thor these, I totally agree with you. But only for these.
[Google Pixel 5 Questions & Answers] bobby janow:
If the gap was intentional then why do some not have it? You think those are flawed and not the ones you can heat gun seal?
[Google Pixel 5 Questions & Answers] andythedev:
I keep seeing reports from others about how this is/isn't an issue but is there a verifiable source for this information? Has Google publicly acknowledged this?

From what I've seen, people are getting mixed responses from Google reps. I was told the gap on the top left was damage while others are being told it's fine.
[Google Pixel 5 Questions & Answers] mrkhigh:
Bought the sorta sage. Will report when it's released.
[Google Pixel 5 Questions & Answers] superleeds27:
They all have a gap!!

The issue here is that some of the gaps in some of the devices are not uniform.
[Google Pixel 5 Questions & Answers] bobby janow:
I'll know on the 29th.
[Google Pixel 5 Questions & Answers] :
More and more reviews for the US variant of the phone are out, and none of them have the gap issue. I think my earlier guess was correct. It is a manufacturing flaw. The reason the US phones are unaffected is because they were manufactured differently, as the US variant had mmWave 5g added alongside the sub-6 5g, so the process was different. This is also why the US version is pricier. But they seem to have avoided the gap issue entirely because of this slightly different process, perhaps on a completely different assembly line.
[Google Pixel 5 Questions & Answers] bobby janow:
A gap is never ok or normal. Even all around, more on one side, it's just enabling poor manufacturing. Send the darn thing back. And send it with a note to take your silly headphones and give me a phone that is ok. They snoozed everyone with a pair of headphones. Send the crap back and send them a message we will not be bought off. I wouldn't accept a piece of crap like that for a hundred bucks no less than 600.
[Google Pixel 5 Questions & Answers] :
I can't send it back because I'm in the US and I haven't purchased one yet.. because I don't pre-order $700 phones.
[Google Pixel 5 Questions & Answers] bobby janow:
Live dangerously.
[Google Pixel 5 Questions & Answers] E36coupe:
Are you suggesting they gave the headphones away because they knew that a handful of phones had a cosmetic defect? Giveaways with preorders aren't exactly unusual.
[Google Pixel 5 Questions & Answers] Micalus:
Don't worry, more and more news portals and other media related companies and influencers are aware of that problem. i totally understand, why you are mad. tbh i now i have two pixel 5 here, one with hugh gap problems and even a faulty fingerprint sensor on the back, which won't let me properly enroll a fingerprint and even has ghost touches to it, the replacement got less gaps, but still present, especially around the front camera and it has also problems with the fp sensor, not as bad, but it works only, when your finger and the sensor are totally dry, just the slightest bit of sweat or moisture will make it inoperable. here a link from reddit for that:

https://www.reddit.com/r/GooglePixe...l_5_fingerprint_sensor_working_1_in_10_times/

I am not sure, how the problem is related to each other, but i suspect, that the glue of the phone overall is **** in on the first badge of the pixel 5 in europe, at least most of it to some degree, which would explain the gaps between display and frame of the phone and also that the fingerprint sensor on the back is not properly attached because of the glue or/and also not properly working because of the gaps.

I am in contact with the german google support, and i don't mean some random guy, i am in contact with the RMA service and (it seems like) the quality control or problem management, since i had to take not "a few" pictures of the problem, more like a whole family album of over 30 photos and i described my problems i have with both devices, both, which will be returned to them, after a bit more testing, if they want me to do some.

Since i am in a lucky position and don't need the device as main device and have some... let's say IFIXITI JERRYRIGSEVERYTHING experience (jk lol i love that guy), maybe i get the chance to open up the device on my workbench (since i really work with small electronics like phones and notebooks and repair them in RL), but for that i have to wait for further instructions or answers in generel on monday.

lazy ass google people do not seem to work on weekends lmao :laugh:

Also not giving up on the phone, since i overall like it, software experience is just damn good, i have samsung, oneplus and other devices, also with custom roms, but jeez... nothing beats a google with stock pure android and gcam, which runs like a champ, without doing anything. Maybe i sound like a fanboy, but as you can see in my signature, nope, i still use a Note 10+ from Lagsung as main device.

For the headphone pre-order bonus bose headphones: they are not effected by RMA whatsoever, mine are validated and on the way, should arrive next week, no matter how often i send in the phone and tbh... as long as the FP sensor is not working properly and the gap issue is present, i will send every single phone in, i have time and nothing to lose :D every faulty device will cost google, not me. simple.

As so often said, i will keep you updated on the situation of every phone i get :D

Cheers

Mike
[Google Pixel 5 Questions & Answers] :
Yea that probably is a farfetched theory, but the US variant of the phone seems fine, and it didn't have the headphone offer..
[Google Pixel 5 Questions & Answers] akpe:
I think next EU batch will be around November 17 judging by estimates from some european stores (Fnac, Clove etc). Let's hope issues will be fixed here as well [emoji4]

Στάλθηκε από το Mi A2 μου χρησιμοποιώντας Tapatalk
[Google Pixel 5 Questions & Answers] mmiyahki:
Anyone that bought it in Australia and has the same issue? I dont know if I should returm it or not tbh. But it made me think today, whats that ip68 good for after some debris/dust stuck between that little gap.
[Google Pixel 5 Questions & Answers] LTKred:
I got mine from Google Store here in Australia about a week ago and while mine does have a gap as previously stated it's barely there, hardly fits a piece of paper in it and quite uniform. Though I have just RMA'd today due to an issue with one of the edges.

It's not quite folded in enough so it feels sharp if you run your finger against it, I tried getting photos of it, but it's not getting picked up on my old windows phone because it's such a small thing as well, can't even see it with my eyes until I run my finger down the left side of the phone and can feel a lip of the metal, yet it still doesn't have a gap between the display and back, weird.

I should receive my replacement by Tuesday or Wednesday, so I will update when I get the new device to see what it's like.
[Google Pixel 5 Questions & Answers] mmiyahki:
---------- Post added at 12:02 PM ---------- Previous post was at 11:56 AM ----------

Can you please let me know if the issue persists? If its a different batch issue I think i should wait. I bought it from Officeworks (cause afterpay). New in australia so dont judge me lol. Do you think i can return it easily after a momth or so because of the gap issue?
[Google Pixel 5 Questions & Answers] LTKred:
officeworks is pretty good with returns from my experience. But not after 30 days, I would do it sooner rather than later if you think your device has issues. I pre-ordered mine day one from announcement, so if you got yours later, it might be fine, possibly just first batch issues, but can't be certain tbh.

I'll update when my new one arrives.
[Google Pixel 5 Questions & Answers] mmiyahki:
I just got it straight away without pre-ordering. Exactly 4 days ago actually. Im just not sure if it will worsen or not. I'll wait for 2 weeks and see whats happening then. Cheers.
[Google Pixel 5 Questions & Answers] smorgar:
Mine has slowly started popping back out again after i heated it and clamped it. Top left corner is the worst and the bottom part i think i can see the adhesive again but so small its really hard to tell what I'm seeing. On the top left i can see the adhesive again.

Sending it back tomorrow for a refund.
[Google Pixel 5 Questions & Answers] mcgon1979:
I had opened a support case with Google just to keep my return options opened pending some official statement from Google on this issue. Unfortunately it looks like Google will be remaining silent on this issue - and just dealing with individual cases.

I have an email from Google Support suggesting 'an exchange' so that my device can be analysed in their Device lab etc. It's the same email others have received. They asked for my IMEI number (I guess to identify the batch) and some photos and other details. They don't say that the 'exchange' will be a brand new device? That's a concern. I saw somebody received a replacement 'new' phone full of dust/debris out of the box.

I replied with the information and photos that they asked for. However, I stated that I am happy to keep the device if they can confirm this is not an issue that warrants a return or affects the phones IP68 or warranty etc.

I await the response. I am happy enough to keep the phone as it seems they all have a gap (uniform or not) to some degree. Even the replaced phones seem to have gap issues. I guess if the next batch or the US batch all had no gap, then I'd be pretty sour. I know there have been some people saying their device is 100% flush with zero gap - but I'm not convinced - and it seems only a couple of people have a device with apparently no visible gap. The screen is not fused directly to the aluminium frame, so I'd be amazed to see a unit where there is zero gap.

*I would never have noticed this issue without Google9to5 reporting it - so I'm totally on the fence to be honest. With a case it's not something I need to think about or see either. I know some people seem to think that for 600euro you should have a hand-built hand-examined and hand-certified item that is calibrated and measured by a team of men in white coats in Geneva - :laugh: thats a joke. Lads, it's a mass produced Chinese item that is cheap for what you get. In saying that - my DJI drone cost a little more (1000euro) and the assembly and build quality is extremely exacting and impressive.
[Google Pixel 5 Questions & Answers] LTKred:
I did an RMA on mine today for a slightly different issue (left side of the back metal wasn't curved in enough and left a bit of a sharp lip (not visible to my eye at all, only noticed it when running my finger down the edge), though as far as gaps go, mine seems fine with very minimal and uniform gap around the entire device. But Google Support here in Australia have assured me that the device will be thoroughly checked and inspected before being sent out and that it would definitely be a brand new device and not a refurb. I should receive it by tuesday or wednesday, so I will post an update when I get the new device and inspect them both side by side before sending back the current Pixel 5 I have.
[Google Pixel 5 Questions & Answers] mcgon1979:
That's reassuring - thanks.

Worst image of my gap - left side of phone.

[IMG="Pixel5"]https://i.ibb.co/BCwyJJW/PXL-20201025-131716899.jpg[/IMG]
[Google Pixel 5 Questions & Answers] LTKred:
yeah, that came directly from someone in the RMA team. So fingers crossed they do as they say lol

edit: oh wow... that looks nothing like mine to be honest, that is some gap. Mine might as well not have a gap at all it's that small and uniform all the way around, maybe 1mm at best.
[Google Pixel 5 Questions & Answers] bobby janow:
I was wondering what was going to happen to your device. Now I know. Smart move sending it back for a refund and not an RMA. They will just recycle the returns everyone is now sending back since they don't have new stock yet. While you're at it throw in those silly headphones to send a message that you will not put up with being bought off. In 4 days the US versions will be in the stores and in people's hands. Then we'll know if the P5 will be worth it or we need to look elsewhere this year. If I see a gap in the display devices at BB and Verizon then hopefully I'll be within the time window to cancel. Delivery scheduled for Nov 4. Gonna be close. But I'll post back here some pics if I don't get Ninja'd. I think folks on the east coast will have their hands on them before I do.

edit: On Reddit is seems like some BB in the US have it on display. I'm in the middle of a snowstorm so I'm not heading out today but perhaps someone here can pop into one (not all have it so check first) and post some pics. The person on Reddit posted a nice video but I don't think he was aware of the gap issue so no mention or side views really.

edit2: My CC has been charged today so my window is closing rapidly. Here's hoping. Closed, no cancel option any longer.
[Google Pixel 5 Questions & Answers] LTKred:
Not sure where you placed the order or your location, but here in Australia if ordering from Google Store, once received, you should be able to do returns via my orders and clicking on your order, then "view returns" for 14 days following delivery, it will give you a date that it can be returned up to.

Also not sure about ROW but Australia definitely has new stock already, first batch of Pixel 5 ran out a couple weeks ago, but it's now back in stock for immediate delivery, whereas previously it was a long wait.
[Google Pixel 5 Questions & Answers] bobby janow:
I didn't know that, thanks. The cancel option is gone now so I guess I'll get the return option once received.
[Google Pixel 5 Questions & Answers] LTKred:
yeah, so on Google Store, up until right before the order ships, you'll have a "cancel" button, then that will disappear and a few days later you'll get a "view returns" button in its place. From there you can process returns, though I've always contacted support before using it, just to get a case ID and stuff like that for whatever my issue is, just as a backup I guess. :good:
[Google Pixel 5 Questions & Answers] mcgon1979:
Another gripe with Google. I have not really used the phone yet because my case (which was shipped on same day as phone Oct 14th) has not arrived and won't arrive now until Tuesday at the earliest - basically my entire 14 day returns period used up as I've had no case to bring the phone around and use it. sort it out google.
[Google Pixel 5 Questions & Answers] LTKred:
Your 14 days are gone already or due up soon?

What's stopping you at least opening the device and inspecting it and using it for a bit to see if you like it/no defects etc?

Also, if your 14 days aren't yet up, open a case with google support, tell them the problem and almost always when you open a case, you've notified them of your concern and they can extend your 14 day return period. I sent my Pixel 4a back almost 4 weeks after I'd been using it, because I had opened up a case with them on like the 12th day about the issues I was facing. Wasn't any problems returning it and swapping to the Pixel 5. I even took a good 3 weeks after that to return it, as return period is 21 days from date of RMA.

Though, my Pixel 5 and case were in the same order. For my Pixel 4a the case was a separate order. Phone took 2 business days to arrive via Startrack Express, Case took about a week to arrive with Australia Post, accessories are usually sent standard parcel post, devices via express courier. At least if you're in Australia that is.
[Google Pixel 5 Questions & Answers] Tel864:
This is from Google.

If you experience any issues with your phone within the first 30 days, please contact Amazon directly. If you are outside of the 30-day window, please contact Google support as each new phone comes with a 1-year manufacturer's warranty in the US.
[Google Pixel 5 Questions & Answers] sacca25:
Anyone who bought the phone on Amazon UK can tell me when your warranty period ends by checking with the IMEI code ?

I get a weird 1y 3m warranty period lol
[Google Pixel 5 Questions & Answers] doooby:
17th Oct 2021 for me.

The Amazon return window is until 31st Jan 2021 so plenty of time to send it back. Only a fool orders direct from Google (sorry to practically everyone in this thread).
[Google Pixel 5 Questions & Answers] janjan:
How to check warranty period?
[Google Pixel 5 Questions & Answers] sacca25:
Shouldn't be 2 years?

Here https://store.google.com/repair
[Google Pixel 5 Questions & Answers] doooby:
1 year in the UK
[Google Pixel 5 Questions & Answers] stevenscm:
Just checked my IMEI and it states 1 year however I bought mine from Currys which stated 2 years manufacturers guarantee.

EDIT: Also states 2 years here: https://support.google.com/store/troubleshooter/3070579#ts=7168940,10104928
[Google Pixel 5 Questions & Answers] doooby:
So it does. I'd just ignore the warranty checker then, the small print is what matters.
[Google Pixel 5 Questions & Answers] spikeydoo2006:
Yeah mine says 1 Year too! But the small print states 2 Years, and also stated 2 years on Amazon UK where I purchased mine.

It definitely 2 years in the UK though by law.
[Google Pixel 5 Questions & Answers] spikeydoo2006:
Information from warranty section....
[Google Pixel 5 Questions & Answers] superleeds27:
The specialist has said it's not right. Offered a replacement, then offered an advanced replacement.

Not sure whether to do it, or just return for a full refund.
[Google Pixel 5 Questions & Answers] gramil1576:
Another P5 with the gap issue here...

EE have agreed to send out another tomorrow but doesn't appear to be a widely reported issue yet according to them. It is really hard to see though unless you look closely so might not have been noticed by others, I only saw it after checking after reading the OP.

Got a feeling the replacement will probably be the same though, not keen on having a phone with such a gap as it's already gathering dust and stuff...
[Google Pixel 5 Questions & Answers] bobby janow:
Advanced replacement is the way to go I feel. If you like the device then give it one more shot and then if it's still messed up go for the full refund. I think if you go for the full refund then you will need another device and you'll wait for the refund to hit your CC. You could probably go to a store and take a look at the phone before you pay and then send the defective one back for the refund. Damn that sucks.

edit: I just took a look at the unboxing again and the side with the power button is very clear and there is no gap whatsoever. So I just think it's a bad batch and the replacement will be fine. (hopefully!)
[Google Pixel 5 Questions & Answers] superleeds27:
Yeah, I'm actually wondering if it's just normal? Like I said mine seems uniform and I'd have never have looked if the OP hadn't flagged this.

Same feeling re: replacement.

---------- Post added at 02:47 PM ---------- Previous post was at 02:46 PM ----------

It is the way to go yeah, but, I ordered the device from Amazon, so if I RMA with Google Amazon aren't going to be taking the replacement back, therefore I can't get a full refund.l.
[Google Pixel 5 Questions & Answers] bobby janow:
I think I see. lol So if Google sends you an advanced replacement and that one is messed up too then Amazon won't give you a refund because it's basically a different device than what they sold you? Will Amazon give you a full refund? I'm also wondering if all that have the gap bought it from Amazon as well. Do you have the option of returning for full credit to Amazon and then buying from Google? The only issue with that is you'll be out another $600 or so until the refund hits.
[Google Pixel 5 Questions & Answers] superleeds27:
That's it. I wouldn't expect Amazon to take it back as it's not the device they provided.

I could do that. Send it back and order direct from Google, just not sure if I can be bothered with it. Can see the replace being a mess too, or the device direct from Google!

Edit: Delivery from Google wouldn't be until 17th Nov
[Google Pixel 5 Questions & Answers] bobby janow:
The nice thing about buying from Google is that they will give you advanced replacement if anything goes wrong during the warranty period. But as the devices go out (3 months or so) then they become refurbs which you don't want. I can't believe that if you buy it from Google the problem will be there again. I mean it's probably worth one last shot at it but naturally that is your call. Still it sucks no matter what you do.

edit: Nov 17 yikes!. Is there a store nearby that sells them like a Best buy or something? Your carrier perhaps? I think that no matter what you should return it to Amazon for full refund. Do you have a spare P3 or P4?

Once again, curious if all the devices that are flawed came from Amazon. Did any Google store bought devices have this problem?