yashsingh1/xdaforums huggingface dataset:
[Google Pixel 5 Questions & Answers] George_Mn:
So no one actually wants to attempt fixing it by just squeezing the gap with two fingers for a minute or so and rather have the phone replaced? I mean it doesn't seem to be a rare issue so what are the odds your replacement phone wont be the same? Or is it about ip68?
[Google Pixel 5 Questions & Answers] superleeds27:
Yep. Going to return for a full refund.

May look at them again in a few months direct from Google.
[Google Pixel 5 Questions & Answers] TokedUp:
Idk why ppl come in here trying to make excuses for this issue. We shouldn't have to squeeze anything to fix anything. Problem should not be there to begin with. If u have no input in this matter please see dont post.
[Google Pixel 5 Questions & Answers] George_Mn:
How am I trying to make excuses? Of course we shouldn't have to fix it ourselves. But if it's just a matter of a minute I'd rather fix it myself than going through a replacement process. And I don't want to return it all together either. Maybe someone does appreciate this "fix" too?

It's an obvious manufacturing issue. You can always wait for the 4th or so batch of Pixel 5 until it's fixed.

I'll keep mine and will still have the option of a future RMA because of this.
[Google Pixel 5 Questions & Answers] superleeds27:
Tried. Doesn't work.
[Google Pixel 5 Questions & Answers] andythedev:
Ahh jeez....

I thought I didn't have this issue but then I looked a little closer. Same issue - top left.

It's only a small gap but for a one day old £600 device, that's not great.
[Google Pixel 5 Questions & Answers] superleeds27:
Looks like this is going to become quite a widespread issue then I would have thought.
[Google Pixel 5 Questions & Answers] andythedev:
I just spoke to Google and sent them the images.

Even though it's minor, they said it is considered damage (not a manufacturing defect) so I need to reach out to the retailer ?*♂️

I pointed them to this thread (implying a manufacturing defect) but they said that, because it's online, they can't validate the authenticity of the claims and photos.
[Google Pixel 5 Questions & Answers] superleeds27:
This doesn't help either, different support agents saying different things.

I sent them images, they checked with a specialist and said it was a defect.

They need to make their mind up, issue a statement as to whether this is normal or not.
[Google Pixel 5 Questions & Answers] rdmiger:
[IMG="gap"]https://photos.app.goo.gl/rU55eDsi6YVFpFge6[/IMG] Bought Pixel5 from Carphone Warehouse 4 days ago. Yesterday I noticed that gap and took it back to the shop, they agreed to send me a new one. The new also has the gap but smaller. Don't know what to do because £600 device should not be assembled like that. Also, no idea how the replacement will affect BOSE promo.
[Google Pixel 5 Questions & Answers] superleeds27:
So either this is a mass manufacturing issue or its perfectly normal?

Yeah not sure regarding the promo.
[Google Pixel 5 Questions & Answers] andythedev:
Also got mine from Carphone Warehouse - glad to hear they're handling this well!

This is what is putting me off getting it replaced. I low-key suspect this is a manufacturing defect affecting most phones and it's just that we're the only ones looking close enough to see it.

I'd be happy just to leave it as is but according to Google reps, there shouldn't be any gaps and this is considered damage/defective.
[Google Pixel 5 Questions & Answers] superleeds27:
I was thinking the same. Just leave it and see how it goes. My biggest fear is water or moisture. Second fear is dust and crap getting stuck.in there.

Wasn't this an issue with the HTC U11 too?
[Google Pixel 5 Questions & Answers] LTKred:
Amazon Australia is pretty awful, so luckily for me I ordered directly from Google Store Australia, not a single issue with them yet in the years I've been dealing with them ?
[Google Pixel 5 Questions & Answers] E36coupe:
Why Di you keep going on about the headphones. Seems like you've convinced yourself it's some kind of underhand offer so they can get away with sending out dodgy devices. You keep referring to them as 'silly' headphones. Why? Not sure about the US but in Europe it's very common for preorders to come with free gifts.

Currently the Xperia 5 II comes with free Sony headphones. Do you think that's because they've got a minor quality control problem too? Every Huawei phone used to have similar offers. Most Samsung phones do. Its not unusual and certainly nothing underhand about it.
[Google Pixel 5 Questions & Answers] rlaci2:
UK Google Store warranty two year. Now check my Pixel 5, 2022.10.20
[Google Pixel 5 Questions & Answers] ovinetim:
This is the latest response I've had. Maybe they should be providing free cases if it's the only way of keeping dust out of the gap!

"As informed by our support agent, if the phone is intact with the gap, it should not incur any issue in the long run. Regarding the formation of the dust particles in the gap, we recommend you to please use the Google cases to avoid the formation of dust and the regular wear and tear of the device."
[Google Pixel 5 Questions & Answers] :
Hahahah.

'We screwed up the manufacturing process so we request that you also purchase one of our fabric cases to hide the defects.'

Beautiful.
[Google Pixel 5 Questions & Answers] mongo1010:
Solving the Gap Problem:

take two pieces of wood for the back and front and press it together with a screw clamp overnight. Problem solved.

Gesendet von meinem Pixel 5 mit Tapatalk
[Google Pixel 5 Questions & Answers] doooby:
Someone tried this and the gap came back.

I'm pretty sure all the affected units were perfect when first assembled, the gap appeared in the days/weeks after.
[Google Pixel 5 Questions & Answers] bobby janow:
It was facetious at first, basically just kidding. But as time goes on and the problem is not being dealt with seriously by Google perhaps, just perhaps, there is an underlying motive to the giveaway. But even so they need to understand that no matter why or what they give away it's not going to keep customers satisfied with a defective product. Which it is.

Don't get distracted by my snarkiness. Hold them accountable for a shoddy product.
[Google Pixel 5 Questions & Answers] thesebastian:
If I wanted to try this. I would probably apply a heat gun for 1-2 minutes before adding the books.

But that can go totally south and maybe end in a much worse state

Sent from my Pixel 5
[Google Pixel 5 Questions & Answers] motes:
Once ago, i get a free LG 32" SmartTv for purchasing a LG G6 phone. It was the seme procedure, you get the phone and then you claim for the gift to an outside company ho manage ghe offers... Let's see if pixel-ofers accept my claim and get the Bosé headphones!
[Google Pixel 5 Questions & Answers] sacca25:
For everyone who has 1y reported on google site, you can contact the support and they'll ask for the receipt to extend the warranty provided directly from google.
[Google Pixel 5 Questions & Answers] stevenscm:
I'm having a difficult time deciding what to do, looking at my phone compared to some others it's not as bad, the worst is definitely the camera corner with the top right being completely flush it almost gradually gets worse clockwise.

Phone in hand it's barely noticable but I know it's there now and that's bothering me.

https://ibb.co/bNzHPsT

https://ibb.co/yn5v7jS

https://ibb.co/JKGkRr0
[Google Pixel 5 Questions & Answers] dyastrab:
I saw the same upper left gap on a Pixel 5 already on display at a Best Buy in New York. I was planning on preordering, but now am concerned I'll get one with a gap.

This is really a shame. I've kept by Pixel XL (OG) for 4 years and thought this is the year I can finally upgrade.
[Google Pixel 5 Questions & Answers] Floge999:
yeah it's about as bad as my gap, i could have been happy if nobody ever told me about it but after seeing it once i basically knew that this is always going to be in the back of my head - so i send it back for peace of mind. Which is kinda sad because it is a great phone otherwise. I might try buying the P5 again if there's a good black friday deal.
[Google Pixel 5 Questions & Answers] ds78:
This problem comes from "pulling" out of the box?
[Google Pixel 5 Questions & Answers] doooby:
No.
[Google Pixel 5 Questions & Answers] sacca25:
I got more or less the same and already contacted for a replacement. The only drawback is that it's not an advanced RMA so I have to wait a bit...
[Google Pixel 5 Questions & Answers] Shady282:
Does the US version come without a Gap?
[Google Pixel 5 Questions & Answers] TokedUp:
Display ones at Best Buy have the gap
[Google Pixel 5 Questions & Answers] tbalden:
Looks so that they have some kinda gap too
[Google Pixel 5 Questions & Answers] John Markley:
Uniform and minimal, or irregular/uneven? (or both...)
[Google Pixel 5 Questions & Answers] Golf c:
If it's not uniform, it's garbage. My 4A is completely uniform
[Google Pixel 5 Questions & Answers] errikosd:
Quick question, even if the gap is uniform, doesn't it collect dust in between? IMHO there should be no gap, my Pixel 2 XL has absolutely no gap. (I haven't seen the P5, but I think that the design is somehow similar)
[Google Pixel 5 Questions & Answers] bobby janow:
You saw one in the city at a BB and it had a gap?

---------- Post added at 04:38 PM ---------- Previous post was at 04:37 PM ----------

Two reports so far but only display models. This does not bode well, however.
[Google Pixel 5 Questions & Answers] Zisworg:
Thanks for the test buddy! Brave indeed or fool ^^ Considering all the holes/connectors this phone has, I actually don't think this "irregular gap" could ruin the waterproofness.

I think it too! I'm supposed to receive mine around this date (considering I ordered it October the 5th :mad:)

Sad UK did its brexit :p 2 yrs for the rest of Europa!
[Google Pixel 5 Questions & Answers] doooby:
No, someone corrected me and it's 2 years for the UK too, most likely because of European law. Once Brexit is done manufacturers will probably shaft us.
[Google Pixel 5 Questions & Answers] Golf c:
No
[Google Pixel 5 Questions & Answers] akpe:
Damn that's a long wait. Where did you order from?

Amazon.co.uk already has a bunch of slightly used ones for sale, sold by amazon warehouse. I can only presume those are gap returns?

I'll get it from Fnac, waiting for a buddy to receive his on November 17 to see if the gap issue will still be present. Let's hope it won't.

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[Google Pixel 5 Questions & Answers] sn0warmy:
Quoting myself here.

I spent the weekend with a buddy who has the Galaxy S20 FE and after messing with his phone for a bit, side by side with my Pixel 4, I made the decision to cancel my Pixel 5 preorder to avoid shoddy QA headaches, and just pickup an S20 FE. However, when I attempted to do that on Sunday morning, my option to cancel had coincidentally disappeared. Apparently it was because my phone was preparing to ship. Sure enough, I got a shipping notification email yesterday. So now my Pixel 5 is supposed to be here Thursday or Friday. If it's not perfect, it's going back for a full refund. I'm not messing with RMA BS. I'll just return it and skip this Pixel generation.

It would be a shame considering how much I tend to prefer these phones. But I'm not going to willingly pay for a device that's clearly been improperly manufactured. No matter how Google tries to spin it, gaps around the edges (especially uneven ones), which will collect all sorts of dust/lint/water, are unacceptable. Plain and simple.

Fingers crossed, I suppose...
[Google Pixel 5 Questions & Answers] bobby janow:
I'm in the same boat. Delivery now Friday as well. I was planning on waiting, opening the box, no gap I start the process. Gap = instant return. The only thing I might do is head over to BB or dare I say (nah on second thought) Verizon and have them open the box in front of me. If it has a gap I walk and if not I'll buy an unlocked version from BB. Damn this is annoying.
[Google Pixel 5 Questions & Answers] smorgar:
Ofc it collects dust. IF this gap is by design its a ****ty design. Those gaps will collect dust and other good stuff and the phone will look horrible.

Pixel 2 XL has the same design, Pixel 2 (not XL) has this metal frame that covers the edges of the screens glass. Kinda like it should be on all phones to guard against drops and damage.

If Google fixes the problem ill buy it again. Loved the phone in all ways other than the screen gap stuff. Ill enjoy my Pixel 2 some more to see what happens regarding the Pixel 5.
[Google Pixel 5 Questions & Answers] dratsablive:
I ordered mine from Google as soon as they became available, and still no shipment confirmation, here in the US. I wonder if it's because I chose Sage?

As soon as I posted this, I get the email that it has shipped!
[Google Pixel 5 Questions & Answers] mrkhigh:
I'm supposed to receive my sage Monday from Google store on Amazon. It has not shipped. It's a gift for my wife got Christmas. The question is with the bezel issues do I open it first?
[Google Pixel 5 Questions & Answers] jimv1983:
My Pixel 2 XL does have a gap. It's uniform all the way around and I can just barely fit a sheet of paper in it. It's never been an issue and I'm never really noticed it until this issue with the Pixel 5 came up. My Pixel 5 should be coming the end of this week. It it's similar to my Pixel 2 XL then I'm fine with that.
[Google Pixel 5 Questions & Answers] errikosd:
Hmm, is the gap facing upwards or sideways?

In my 2 XL I can barely fit a sheet of paper upwards, but not sideways.
[Google Pixel 5 Questions & Answers] charcal:
Seems this happening in the first week, nop?
[Google Pixel 5 Questions & Answers] IvanPTachev:
A bit of a delayed update, but as I've mentioned earlier(more than a week ago if IRC) I got a second device from Google early on, before they stopped doing RMA for that issue. It was supposed to arrive last week on Monday or Tuesday, but I guess because of the sage colour that is out of stock, it got delayed. I would assume that's the after pre-orders batch so they had time to address the issue. And as many people already mentioned there is still a slight gap. Is it uniform - yes, can you fit A4 paper - also yes. So I would guess that's the "normal" design for the Pixel 5. I'm sad that it's not flushed as my 3XL was, but I am not refunding the device. I loved everything about it - from the design all the way to how snappy and responsive it is. Also part of the reason I'm not refunding is that at this price tag(I'm in the uk so it's 599£ plus a pair of Bose's which are another 200£) I can't really find anything that is as reliable as this Pixel plus the early updates and small features. I'm not defending Google and I hope it gets resolved either as the OG Pixel's microphone issue(owned one of them too) or in another way, but I would say apart from this gap it's an amazing device. So I would recommend for anyone who has the pre-order - try and see before canceling. There's always the 14 days refund period.

P.S: Also didn't mentioned - speakers doesn't seem that bad. Even compared to my 3XL which had Stereo front. Honestly, if no one said I wouldn't even notice a difference.
[Google Pixel 5 Questions & Answers] sruel3216:
just got my shipping notification for the US. It is should be at my parent house in california today or tomorrow. I live in japan at the moment for military so they are going to have to ship it to me after they get it. Il be pissed if it has a gap lol
[Google Pixel 5 Questions & Answers] akpe:
So just to be clear, Google no longer offers replacements for the gap issue even if it's wider than "normal"? Did they release any statement at all?

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[Google Pixel 5 Questions & Answers] :
They haven't released a statement, but when following this thread, I saw a lot of people being told by support that the gap is not affecting functionality of the phone and they just need to use case and clean it regularly. Take my words with a pinch of salt though, because this might be only for people in my situation where the gap is small and uniform.
[Google Pixel 5 Questions & Answers] jimv1983:
I can fit a sheet of paper in on any side but the top and bottom are a little easier.
[Google Pixel 5 Questions & Answers] errikosd:
Maybe I did not phrase correctly.

What I meant was whether the display is somehow elevated and the sheet can be fit (a) "in parallel" from the side or (b) perpendicularly from above the display. For me, it is the second.
[Google Pixel 5 Questions & Answers] jimv1983:
Yes, same for me.
[Google Pixel 5 Questions & Answers] DoobyDroid:
There really shouldn't be any gaps or the ip68 rating is out the window , I sent mine back for refund not because I had any gaps mine was fine , just felt cheap and toy like , and a horrid green tint across the top of the display when in dark mode bit of a step back from pixel 4
[Google Pixel 5 Questions & Answers] jimv1983:
I just got mine. I am happy to say I got no gap. I can't even fit a sheet of paper in which I can on my Pixel 2 XL.
[Google Pixel 5 Questions & Answers] ShadowDragon:
Uniform gap on my Just Black from Best Buy.
[Google Pixel 5 Questions & Answers] bobby janow:
Yes, it seems the US version is flawless gap wise. Now for GPay.
[Google Pixel 5 Questions & Answers] ShadowDragon:
I'll find that out soon, I had to re set up my Fossil watch too, so I will test GPay on both.
[Google Pixel 5 Questions & Answers] chrisc93:
US buyer here - I have a tiny gap and I have to squint to see it at certain angles. So I guess that's the norm?
[Google Pixel 5 Questions & Answers] Golf c:
It's really hard to call it a gap. We have to come up with another term. It's not flush like my 3XL. Now that I'm finally seeing it in person. I don't know what to call it. Lol. My 4A has a uniform "Gap". My 5 doesn't have a gap. But I wouldn't call it flush.

---------- Post added at 10:35 PM ---------- Previous post was at 10:31 PM ----------

You and [MENTION=3391399]TokedUp[/MENTION] were worrying about nothing. I doubt if he cancelled though. Lol. Mine is flawless
[Google Pixel 5 Questions & Answers] chrisc93:
This 100%. It doesn't sit flush against the case. I was able to slide a piece of paper into the space. I did notice a bit more resistance sliding it around the bottom and right side though.

[MENTION=6302926]Golf c[/MENTION] now that you have it in person too, do you notice the left side is slightly less flush than the right?

By no means do I see what was posted in the OP. Looking at it in sunlight I don't see any frame.
[Google Pixel 5 Questions & Answers] Golf c:
I really tried to see an uneven "gap"

Checked all sides and all corners. Can't find a "Gap" anywhere. It's definitely not flush. I do feel sorry for those that have the uneven camera gap. The screen is coming off the frame. Garbage!
[Google Pixel 5 Questions & Answers] chrisc93:
Couple questions:

1) What color did you get?

2) Can you slide a piece of paper around the edges?

Trying to decide if mine is normal. Also note that mine is the black variant.
[Google Pixel 5 Questions & Answers] TokedUp:
[/QUOTE]

You and [MENTION=3391399]TokedUp[/MENTION] were worrying about nothing. I doubt if he cancelled though. Lol. Mine is flawless[/QUOTE]

Wow I feel so special! You remembered. And yes I did cancel. Just because u don't have gap (or the other numerous issues) doesn't mean it (they) won't show up in a few days. Also I found out my carrier doesn't support the P5 so I wouldn't have been able to use it anyway.
[Google Pixel 5 Questions & Answers] Golf c:
Mine is black. Gringo USA. Got it today. Can't even see a Gap. Much tighter than my 4A. There's definitely a uniform Gap on my 4A. I don't know what to call this separation on my 5?
[Google Pixel 5 Questions & Answers] bobby janow:
Google pay working?
[Google Pixel 5 Questions & Answers] Golf c:
Never will use that. Old fashioned. Use CC. Rooted now , don't pass safety net yet. Going to switch to 3A I guess
[Google Pixel 5 Questions & Answers] chrisc93:
Interesting, did you try to place a piece of paper around the edges?
[Google Pixel 5 Questions & Answers] Golf c:
No. Waste of time. I literally can't even see it. I wouldn't call it a Gap. It's not flush. It's a tiny uniform seam between the screen and the frame. My 4A has a noticable gap
[Google Pixel 5 Questions & Answers] chrisc93:
I only find it really interesting because my wife's 4a which also just arrived today looks more uniform and no visible gap. I'm not concerned about my 5 just was curious how others phone's compared.

I think all of this just proves that Google has terrible QC...
[Google Pixel 5 Questions & Answers] Golf c:
They have always had terrible QC. I have always been lucky I guess. My Pixel 2XL sucked. My 5 is very excellent. I feel very sorry for the Euros with the uneven gap pictures I seen. Looks like the screen is separating from the frame because of bad glue
[Google Pixel 5 Questions & Answers] bobby janow:
I too feel sorry for them. The demo I played with was just awesome, no gaps, thin, kills the iPhone 12 pro ( there also ), and I can't wait. Friday Sage.
[Google Pixel 5 Questions & Answers] akpe:
Let's hope the next European batch will be like the US one [emoji4]

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[Google Pixel 5 Questions & Answers] daeshawn:
I have a strange feeling the Canadian versions may have the gap since the specs are pretty much the same with the lack off mmwave in em'

Thinking its the same batch. We'll see tomorrow lol
[Google Pixel 5 Questions & Answers] hanni2301:
US version could be also faulty. See here, also a more pronounced gap at the corner. Also next post at google community.
[Google Pixel 5 Questions & Answers] Cholo981:
Got the device from Germany a week ago, and I was really concerned about this issue because I don't live there.

But the device is absolutely perfect for what I can see.

[IMG="1"]https://i.imgur.com/a27JsZBh.jpg[/IMG]

[IMG="2"]https://i.imgur.com/yRO46wJh.jpg[/IMG]
[Google Pixel 5 Questions & Answers] Tel864:
Someone over on Reddit received his replacement for the gap issue and it was the same. After getting routed around the world a Google support person told him it was within Google's tolerances and didn't affect the phones performance. I suspect it's so widespread they won't be able to do anything about it. Pretty soon I also suspect they'll start calling it a feature. ?
[Google Pixel 5 Questions & Answers] armaki:
2nd photo is not clear enough to have an opinion but I trust what you say.
[Google Pixel 5 Questions & Answers] errikosd:
That dust buildup I can see in some pictures would drive me crazy.

It's a shame, because it's a decent phone otherwise.
[Google Pixel 5 Questions & Answers] daeshawn:
Mine just got delivered (Canada) not home to check it out. Will give an update once i get home.
[Google Pixel 5 Questions & Answers] :
Letting you all know that I just picked up my gap-free sage Pixel 5 from Best Buy in NY. Hopefully there are fewer/no issues with US shipments.
[Google Pixel 5 Questions & Answers] :
Before you edit your post... :laugh:
[Google Pixel 5 Questions & Answers] :
The things phones autocorrect to are amazing sometimes...

For the record, that was typed with my Galaxy. Hopefully the autocorrect on the Pixel is better ?
[Google Pixel 5 Questions & Answers] Tel864:
And I thought that problem was me or my Galaxy. ?
[Google Pixel 5 Questions & Answers] xchampx13:
Got my unlocked US version in today, overall it seems like there is a little "gap" or seam that is just uniform around the phone and is maybe a little bit wider on the very top, but honestly it wouldn't be noticeable if I didn't know that was the first thing I was going to check
[Google Pixel 5 Questions & Answers] donlu30:
Mine as well. Just opened it and generally don't think it will be much of a problem.