yashsingh1/xdaforums huggingface dataset:
[Google Pixel 5 Questions & Answers] mrkhigh:
Nice... Let's hope my wife's holds together.
[Google Pixel 5 Questions & Answers] Cj719:
Hope so bud, I really was liking it. Got my wife the pixel 4a and she loves it
[Google Pixel 5 Questions & Answers] mrkhigh:
It's crazy, I don't understand how it could even do what yours did with the screen clips.
[Google Pixel 5 Questions & Answers] Sylabo:
Wow, I haven't been on this post for a while (2 month-old baby at home and lot of work, hard to find time!), the number of message is impressive! I received a new phone from Google on monday, no noticeable gap on the top, but not very satisying on the sides. I saw the "definitive" public answer from Google, part of the design, that sounds like a very bad joke :/ .
[Google Pixel 5 Questions & Answers] :
Are you sure you want to accept this assembly quality？
[Google Pixel 5 Questions & Answers] slawa:
Replacement phone they sent to me has a bigger gap! ?
[Google Pixel 5 Questions & Answers] lyall29:
Are you going to keep it? That gap is unacceptable
[Google Pixel 5 Questions & Answers] Tel864:
Now that Google is telling anyone who contacts them it's a design feature all of us with no gap need to complain. Without that gap, pressure could build up and our phones will explode. Since I carry my phone in my front pocket, it could get dicey, I don't want to be a eunuch. ??
[Google Pixel 5 Questions & Answers] armaki:
Unacceptable!
[Google Pixel 5 Questions & Answers] Michael1200:
Exactly the same in my case! Yesterday I received my replacement device with an even bigger gap that my current device. :rolleyes:
[Google Pixel 5 Questions & Answers] xT29c:
This is the reason I don't bother exchanging mine.

Not worth the bull****. Mine has a gap but I'll straight up return it and get another phone brand if I do.
[Google Pixel 5 Questions & Answers] Michael1200:
Yup, really disappointed. My replacement device even looks like a refurb ...
[Google Pixel 5 Questions & Answers] toto99303:
I got the phone a week ago and only after 2-3 days of use my screen separated from the body of the phone in one of the corners. I can even see the glue! Proximity sensor stopped working, I'm guessing due to this separation... Google! I'm extremely disappointed as I was always praising the Pixel series as perfect phones. Being Pixel 2 owner for years this is a major letdown!! I will now try to file a warranty claim....

Update1:

I just had a chat with the support and initially they said it's normal. But I showed them a video of the problem and now they're having a closer look at my case. We'll see what will happen....

https://photos.google.com/share/AF1...?key=cnZTZmhNRjRBLV90Y0M0SHRtUVR6WEpwTkQ3NkRn
[Google Pixel 5 Questions & Answers] ShadowDragon:
Anyone else in the thread that returned their phone recognize the gap of the one just received? :confused:
[Google Pixel 5 Questions & Answers] superleeds27:
Wow!
[Google Pixel 5 Questions & Answers] Tel864:
I have to stop reading these posts. Everytime I read one I have to pull the case off my phone and check it. I have absolutely no gap anywhere, you can't get a knife blade in anywhere around my screen but I still have to check. ?
[Google Pixel 5 Questions & Answers] bobby janow:
Wait, you have a case on this sleek device? Seriously? lol I actually bought a slim, transparent case and had it on for one day. Said ok let me play with it naked for a day before I put it back on. Still sitting in my drawer. This phone is too nice to add to the bulk or cover it up. So I'm going naked for a while and I better not effin' drop it. Oh yeah, not a hint of a gap.
[Google Pixel 5 Questions & Answers] mzsquared:
Pixel 5 Gap feature

We knew there is an android inside those phones but you never told us that it needs a breathable air to stay alive...hence the gap?
[Google Pixel 5 Questions & Answers] Golf c:
Less heat. Cooling feature. LoL.
[Google Pixel 5 Questions & Answers] thesebastian:
Well. I disagree there. After many days using the phone naked and with different cases (whatever I found in stock in Amazon Europe), yesterday, I got a Spigen thin fit and now I can finally enjoy the phone with one hand

1) naked: quite slippery

2) Anccer ultra slim case: very slippery

3) Spigen Ultra Hybrid: huge case and a bit heavy. A bit slippery as well (but less than naked).

4) Spigen thin fit. Perfect grip. Doesn't add weight and adds very little width. Because of the grip it makes the phone much easier to use one handed. Especially with dry hands.

Personally I put a case to improve the handling. So I try to get a good balance between "width + weight + dry hands grip".

Naked has the best width and weight (and look). But I can't use the phone aggressively when my hands go dry because it becomes too slippery.

Sent from my Pixel 5
[Google Pixel 5 Questions & Answers] bobby janow:
Definitely to each his own. I had the P4 now that was slippery! I almost dropped it multiple times and got a thin case for the duration. I don't think this one is slippery at all which is why I'll continue to stay naked for a while at least. First drop case goes on. I'm just amazed how comfortable the device is and how light.
[Google Pixel 5 Questions & Answers] xT29c:
This is absolutely unacceptable! Google is despicable for say "the gap is not an issue to worry about".
[Google Pixel 5 Questions & Answers] KWKSLVR:
Has anyone tried heating the gap with a hair dryer to soften up the adhesive and pushing the screen down all the way?
[Google Pixel 5 Questions & Answers] bobby janow:
Everyone.
[Google Pixel 5 Questions & Answers] Tel864:
I saw somewhere that someone clamped their's down with those metal paper lips and it stayed... Maybe o. Reddit. I also saw where someone heated theirs and put it in a case and closed it.
[Google Pixel 5 Questions & Answers] roweboat56:
[YOUTUBE]https://www.youtube.com/watch?v=PPvlSHyok68&feature=emb_logo[/YOUTUBE]

As shown in this teardown video, how the phone is assembled. Although it sucks if that the adhesive is coming off, I'd agree it seems it would be easy to heat it up and clamp it back down, or at worst, the seal wouldn't be compromised even if it is separating slightly.
[Google Pixel 5 Questions & Answers] KWKSLVR:
As annoying as it is, it seems like a relatively easy fix if the screen is heated all around and popped back in place. Anything is better than getting a refurb that is going to show up with a locked bootloader.
[Google Pixel 5 Questions & Answers] tbalden:
Wanted to report here no issues on a recently shipped unit.
[Google Pixel 5 Questions & Answers] Tel864:
I'm glad my phone came with no gap, because I'm not sure what I would have done. Since I got it from Amazon and it was one day shipping with free return I probably would have ordered another and returned the defective one. I really think the return to Amazon woukd have gone much smoother than Google's exchange from what I see.
[Google Pixel 5 Questions & Answers] galaxys:
Gaps are not good period!
[Google Pixel 5 Questions & Answers] BryAlrighty:
Ordered a Pixel 5 recently on Amazon, and even though they sent me the wrong color, I'm gonna keep it. They sent me just black instead of sorta sage.

No noticeable gap in sight, so I figure, better keep it instead of trying to play the lottery on my return just for another color, risking a potential gap. I'm putting a case on it anyway but I am disappointed that Amazon got it wrong.

I'm definitely happy that mine appears to be perfect all around.
[Google Pixel 5 Questions & Answers] Davey Dual Sim:
Similar to me although I don't find the phone slippy naked at all, however I have the Spigen Liquid air rather than thin fit and although it's a bit thicker it's a joy to handle so I'm sticking with that outside

Inside, no case
[Google Pixel 5 Questions & Answers] Rebel7022:
I had the spigen liquid air case & the phone felt heavy so I bought the tech21 case & my pixel 5 feels like air now, it's such a superior case
[Google Pixel 5 Questions & Answers] Davey Dual Sim:
Which one can you link? The ones I can find in the UK don't look particularly slim, I may try the Spigen slim
[Google Pixel 5 Questions & Answers] Rebel7022:
I had the Spigen slim case as well, it felt just as heavy as the liquid air case and the spigen thin case smudged a lot in the back, I preferred the liquid air over the thin case for sure. I checked on tech 21 website & they must be sold out because it doesn't even show up at all. The tech21 case is slimmer looking than both spigen cases. It's the best case I've ever used. If your can find one get it, it's that good
[Google Pixel 5 Questions & Answers] Davey Dual Sim:
Ok thanks, there are various on the tech21 the thinnest looks like the Studio Colour which doesn't seem to be available for the Pixel 5 yet
[Google Pixel 5 Questions & Answers] hanni2301:
Can you please stop being off-topic!
[Google Pixel 5 Questions & Answers] Intub8:
Is google still shipping devices with the screen gap?
[Google Pixel 5 Questions & Answers] Tel864:
I doubt anyone really knows. One would hope they went back and checked their supply. My guess is yes, they're still shipping them.
[Google Pixel 5 Questions & Answers] cliff03:
I was in Best Buy yesterday to check the pixel 5 since the phone is on 24/7 to see if the glue and screen issue is there and yes top left corner gap! I’m about to get Black Friday deal with Fido but I’m starting to contemplate if should I get Samsung S20 FE. Best Buy location Coquitlam
[Google Pixel 5 Questions & Answers] donlu30:
Yeah, but one would have to assume that the one in best buy is one of the first shipped when all the problems occurred. Based on the populous, I think you'll be good. Not to mention that every swinging D has been in to that store prying on the same edge as you were for the last 3 weeks, 40 times a day...
[Google Pixel 5 Questions & Answers] smorgar:
I have returned mine for a full refund (Clove UK) and ill wait till Feb-Mars to check if they fixed the gap. If not i guess i have to get something else...
[Google Pixel 5 Questions & Answers] bobby janow:
Just got one in the US yesterday and there is no gap whatsoever. I would imagine replacements are those returned.
[Google Pixel 5 Questions & Answers] haris163:
I got mine from Amazon in the US. No gap, however, I might return it to due the not pleasant sound from the earpiece during calls.
[Google Pixel 5 Questions & Answers] BryAlrighty:
Maybe go for a 4a 5G as it doesn't use an in-screen speaker.
[Google Pixel 5 Questions & Answers] haris163:
I also got the 4a 5G and it looks that I will probably keep this one.
[Google Pixel 5 Questions & Answers] faeArai:
I wouldn't care if it was a 250€ device. But with the 613€ price tag and IP68 I'm pretty disappointed.
[Google Pixel 5 Questions & Answers] TokedUp:
I shared this thread with 3 Android websites. Hopefully they can get us a response from Google.
[Google Pixel 5 Questions & Answers] superleeds27:
I've shared with a few too.

It's very much like the HTC U11 issue, not sure what the end result was?
[Google Pixel 5 Questions & Answers] TotallydubbedHD:
I'm not seeing the same issue that you have - the Pixel 5 has a small gap between the unibody and the display.

My only hunch - don't take this badly - is that you've sat on it or applied pressure to the screen and that's made it move away from the unibody. Regardless, I wouldn't be pleased if that was the case with my phone, and I'd ask Google for a replacement. Could even be a faulty batch if you haven't applied any pressure that you can think of?

See pics attached vs my S10+

EDIT: I see a few people with larger gaps on one side vs the other - that's not a good sign for Google. Wonder if it's a batch/manufacturing problem?
[Google Pixel 5 Questions & Answers] UXELLR:
Seems like this reviewer has the same issue. He didn't talk about it. See screenshot.

https://m.youtube.com/watch?v=0gIOxAZBhhc
[Google Pixel 5 Questions & Answers] Warren_Orange:
This reminds me of the Nexus 7 debacle.

Why can't Google just get hardware right?
[Google Pixel 5 Questions & Answers] superleeds27:
I know for a fact mine was fresh out the box, so it's not been used wrongly, sat on? Etc.

I do wonder if the ones that don't have it, eventually will as times goes on?

---------- Post added at 09:22 PM ---------- Previous post was at 09:19 PM ----------

That's glaringly obvious without having to hold at weird angles. Mines nowhere near anything like that!
[Google Pixel 5 Questions & Answers] Refresh68:
I think it's time to get an official statement about the issue by Google.

I think it's a problem if your device get damaged because of water intrusion caused of a bad assembly or glue process.
[Google Pixel 5 Questions & Answers] UXELLR:
Still cant believe this items are being shipped out. Clearly a production error. Wouldn't accept being accused of using it wrong from Google. Awaiting mine (black) this week.
[Google Pixel 5 Questions & Answers] bobby janow:
I wonder if the iPhone 12 for $699 has this issue too. Just asking for a friend..
[Google Pixel 5 Questions & Answers] Refresh68:
They should use a zero failure/defect quality control

;)
[Google Pixel 5 Questions & Answers] liandri:
After reading this thread i inspected mine (green edition). I see a little bit of a a gap. But I checked other phones like pixel 2xl and there is definitely as one user wrote it before normal. I guess it's because it has different material.

See picture from uxeller: the gap at the top is normal I guess. Ofc the one at bottom looks to big and should be a case for RMA.
[Google Pixel 5 Questions & Answers] Peter1856:
Same thing for me, the edge with the front facing camera has a gap, the other edges are pretty much without gap...

There are no teardowns yet as far as I can see right? Would be interesting to see how it looks under the display at that specific edge... Could be anything from to much glue, wrongly applied, or not enough clearance from the cam... etc. When I push it the gap closes but always comes back to the gap as seen in the image.

And I have one more thing with my display, on the top I can see a "gap/white line" between the display/glass and plastic part. This is actually not always visible, just when the light hits at the correct angle. It is uniform around the top of the display, the other three sides don't show this. I haven't actually seen anyone report this before so I am wondering if this is normal or not? :confused:

In any case, it is super annoying...
[Google Pixel 5 Questions & Answers] andythedev:
Okay okay, which one of us with a gap is going to throw their phone in the bath to test water resistance?
[Google Pixel 5 Questions & Answers] Golf c:
Awaiting my Pixel 5. Gap version. Took a close look at my 3XL. Flawlessly flush
[Google Pixel 5 Questions & Answers] superleeds27:
I have that white line down the right hand side. More noticeable when the phones in landscape
[Google Pixel 5 Questions & Answers] TokedUp:
Obviously if u think someone sat on it to cause this you haven't been reading. This is coming from ppl taking out of the box. STOP MAKING EXCUSES FOR GOOGLE!

Oh look a new phone. Im gonna unbox it and stick in my pocket and sit down. Then I'll power it on and do my unboxing vid. Cmon guy...
[Google Pixel 5 Questions & Answers] Micalus:
holy hell...

Well... after pre-ordering my device on the 1st of october and receiving it on the 15th, i waited for the pre-order bonus in form of the bose to get confirmed, before opening my pixel 5 box basically, but after checking some stuff for the device here and seeing this thread, i was a bit curious about the phone, if i had the same problem and oh boi... the device is definitely going back.

there are gapps an basically all sides on my device, really bad, where the selfie camera is placed. i was kinda hyped for the device overall with the overall specs and basically getting it for around 400 euro, because of the bose QS35 II pre-order extra here in germany, but this... my 200 euro xiaomi mi 9 lite has better quality...

I pre-ordered it directly from google, so i gonna contact them today and see what is happening...

Such a big bummer overall... i dunno if i gonna get a refund or test my luck with a replacement, but this isn't acceptable. i basically just unboxed it and it kinda already had dirt in the gaps and you could easily put a finger nail in those gaps and lift the display a bit.

well... too bad. see pictures attached. good thing i found this thread.

Cheers

Mike
[Google Pixel 5 Questions & Answers] armaki:
Hi Mike,

That's too bad to hear. I've order mine from Google Germany too on the 7th, to be delivered on Nov 12. Please let us know what Google will tell you. I would cancel my order but since it was ordered through a friend I'm not sure how easy it is to cancel.

Thanks

ak
[Google Pixel 5 Questions & Answers] Micalus:
i will post an update on what google is saying today, since i plan first to use the chat. overall i want a replacement, no refund, with no gaps that is lol.
[Google Pixel 5 Questions & Answers] DoO37:
I just got mine in the US and I was searching for the screen gap, and I noticed it.

So, would you tell me if this is normal or should I return it?
[Google Pixel 5 Questions & Answers] donlu30:
Mine is pretty much the same. I keep a spigen slim case on it and it hasn't created any problems with me. It has gotten wet more than I can count and hasn't been an issue.
[Google Pixel 5 Questions & Answers] DoO37:
As you may see from the recent replies, many have said that they got their pixels without any gaps, So I'm just confused whether they mean they had the gap as it is supposed to be (stated by Google) or no gap at all :confused:
[Google Pixel 5 Questions & Answers] mrkhigh:
On page 53 I posted pictures of mine. While it has a groove I can't say I can see a gap.
[Google Pixel 5 Questions & Answers] Tel864:
That looks better than some but my Pixel had no gap at all and I believe that's what others meant by saying they had no gap. Google stated that it was supposed to be there to cover their butts because there are many phones that don't have that gap. LOL, that would make the phones with no gap defective.
[Google Pixel 5 Questions & Answers] Hiroo Onoda:
Honestly, mine came with a tiny gap at the corners (I can "squint" through them), smaller than yours. I thought, damn it, at first, but I'll still keep it. Not saying Google did a good job there, especially claiming it's supposed to be like that (lol). But does it affect functionality? No. Does it affect the looks of the phone? No, even if I didn't use a case around it, when would I or someone else ever notice it at the occasional glance over the phone?

Then again of course, everyone is in their right to send it back and try another.
[Google Pixel 5 Questions & Answers] maverick1103:
Just came across this thread, got my P5 10 days ago from Three UK and mine has a slight gap all around the device, it's very hard to see but it's there. Got the Google case on mine so only saw it after taking it off and not sure what to do now.
[Google Pixel 5 Questions & Answers] smorgar:
I'm keeping an eye on this so that I can buy the 5 again when they fix the problem. But it looks like they choose to address it like it was an intentional design.

I love how they state it won't effect the water and dust resistance when neither of those are covered by warranty.

The topic is dead and Google "won" since it's now phone of the year and nobody cares about the defect.
[Google Pixel 5 Questions & Answers] bobby janow:
That's not really so. Lots of people care about the gap and have sent their phones back like you did. Some might have gotten deals with headphones and decided to get a case and forget about it. But I for one would never have kept a device with an obvious flaw no matter what any snake oil salesman said. The US versions were mostly fine with some exceptions. First thing I did before I even took off the plastic was check the gap. There was none. Besides, the phone of the year was the one without the gap! ;-)
[Google Pixel 5 Questions & Answers] blackhawk:
^this^

This is sloppy assembly and/or adhesive failure.

Completely unexceptable.
[Google Pixel 5 Questions & Answers] smorgar:
Getting my second Pixel 5 in a few days. Fingers crossed for correct assembly this time.
[Google Pixel 5 Questions & Answers] rickysidhu_:
Got my Pixel 5 about a week ago and fortunately I do not see a gap of any kind.
[Google Pixel 5 Questions & Answers] errikosd:
Mine also has a very subtle gap on the top left side (where the camera is), which you have to squint in order to see.

I bothers me because I know it's there, but I would probably not have noticed it if it wasn't for this thread. I don't feel it affects the functionality or the waterproofing, at least for the time being.

(Bought from Google Store France)
[Google Pixel 5 Questions & Answers] rayw_xda:
Water damage is not covered under any standard manufacturer warranty.

There is a safer way to do the testing.

I've put together an app that lets you test your phone's IP67/IP68 water resistance seals without dunking it in water. This will both help people have confidence in their phones' water resistance capabilities while also giving a way for people to hold manufacturers and repair shops accountable.

This app works by using the barometer built in to your phone. Do note that the seals can become compromised with drops and device aging - keep your phone away from all liquids!

Download from the Play Store:

Water Resistance Tester - Apps on Google Play

An app that helps you test your phone's IP67/IP68 water resistance seals.

play.google.com

Demo videos:

Samsung Galaxy S21 Ultra US (factory water resistance, intact):

Samsung Galaxy A32 5G US (no factory water resistance):

Google Pixel 2 (factory water resistance, intact):

Google Pixel 3 XL (factory water resistance intact, and also tested with SIM tray removed):
[Google Pixel 5 Questions & Answers] armaki:
Likewise, a perfect sample would be ideal.

Good luck and thank you!
[Google Pixel 5 Questions & Answers] TokedUp:
Is there a way to add a poll to this thread to see how many ppl are having this issue? There might be ppl that don't respond here but still have the screen problem.
[Google Pixel 5 Questions & Answers] DogGunn:
Mine has that issue too - although not as bad. Will probably speak to Google Support about it.
[Google Pixel 5 Questions & Answers] SirMorokei:
The shown device is bent
[Google Pixel 5 Questions & Answers] hanni2301:
Is there anyone who has a flawless sample? Or who will get a replacement before need to send your unit back to compare? Mine got the largest gap at the front camera, but all around a small gap.

I don't know what will be the consequence in terms of Bose headphone promotion. And if a replacement will be better than the actual shipped ones.
[Google Pixel 5 Questions & Answers] tbalden:
I recommend to use a real ruler, the camera is prone to lens distortion.
[Google Pixel 5 Questions & Answers] SirMorokei:
A ruler is a ruler. It's literally the same with my physical ruler. You can clearly see that is is bent. Really not that hard to draw a line.
[Google Pixel 5 Questions & Answers] tbalden:
Ok, if checked with a real ruler that's the best way. Sorry to hear about your issue.
[Google Pixel 5 Questions & Answers] tidav52:
Hello ,

Indeed I also have the same problem on my PX5, a little less visible.

How do I contact google directly or the reseller? Because being given the out-of-stock items.
[Google Pixel 5 Questions & Answers] TotallydubbedHD:
Then I'd get a replacement. And wish I could tell you, but mine will be soon picked up by Vodafone - as I have a loan of it only. Not had any issues for nearly three weeks of usage though.
[Google Pixel 5 Questions & Answers] superleeds27:
I'll probably opt for a refund.

Why do Google just never get it right?
[Google Pixel 5 Questions & Answers] TotallydubbedHD:
Yeah I don't blame you - I'll never forget the 2XL, where some people accepted that their screen had a horrid green/blue glow lol. Like, why!?
[Google Pixel 5 Questions & Answers] tbalden:
Lol now I understand the you draw a line on someone else's picture.. haha, I wouldn't have answered if I noticed it wasn't your phone.. camera lens can cause distortions, so without the device in hand and a real ruler this for me is meaningless.