[Mogul, XV6800 General] scurfer:
Resolved WM 6.1 Sprint, HTC ROM killed Activesync & Exchange

Thanks, I'd like to provide an update... Thanks for the cert info but this last week I was able to get a phone from Sprint with a 6.0 ROM. Well Guess what ... exchange worked perfectly no importing of certs required ... just my base server information. This brought me back to where I was four weeks ago. Unfortunately, I have had to go through several of 6.0 reman phones because of poor repair by whoever Sprint has outsourced that task to, unstable operation, stuck buttons, keyboard that does not work (I'm imagining a cage full of monkeys doing the repairs). You would think that they would ensure that these phones, which are going to already potentially dissatisfied customers, would be given a good look over.

I hear Sprint is strapped for cash but this seems the wrong place to cut cost. The adage in business is that one dissatisfied person tells 4. Satisfied customers tell no one unless asked. Very satisfied people only tell 2. Therefore, dissatisfaction spreads at a rate of two to one. (this is often highly exaggerated by dissatisfied people) but two to one seems the actual case substantiated in business articles. Sprint has new people at the top ... maybe some of them have time to read the blogs, the old ones just wanted to play Monopoly. The moral is you do not have to piss off many people to lose market share.

The good news for Sprint is that, during my weeks of trials and tribulations, I have never met (I must have talked to 12 techs and supevisors) so many people that were honestly concerned and trying to help. So, I would lke to apologize for a comment I made earlier in this thread. There are actually a lot of caring techs there at Sprint

The bad news is that they do not seem to have a swat team that can stay ahead of these issues and communicate with their techs. Poor communication with their techs.... 12 techs and supervisors … twelve different stories.

But one tech supervisor and his manager went out of their way for me today … I heard today I may actually get a new 6.0 phone out of the box, so I’m going to fade away ... happily with my WM 6.0 phone. Because these two tried so hard for me … I’m back in the Sprint camp ... very satisfied with the effort these two made. That makes the difference … the people that try … I was a Verizon customer for many years (they are the kings of indifference), then T-mobile the last two … I could never get anyone at T-mobile to call back so, the people at Sprint seem to really care …. That works for me.

One final thing ... for anyone stuck in nearly the same spot. Initially, I was trying to also get Tasks synced. I finally found out that this is not supported for activesync 4.5 and exchange 2003 sp2 (not sure about 2007). Tasks will only sync with ativesync 4.5 and your desktop. A little know fact … sprint techs….or HTC techs or anybody else I talked to …did not know … dug it out of a WM blog the Windows Mobile team did not think this was a priority.

Really makes you think ... a lot of MS people just working on the desktop ...writing code ... out of touch with how business people work.

Once again thanks to everyone that tried to help

Scurfer