yashsingh1/xdaforums huggingface dataset:
[Touch Pro, Fuze General] leafdog:
would anyone mind posting a video or some screenshots of their vario iv. It would be great to see what a real one looks like.

Thanks
[Touch Pro, Fuze General] sd.clark:
Got mine at 13:00

Smaller than I thought it would be, but nice anyway.

Here's some data about the ROM & Radio

ROM version: 1.69.110.8 WWE

ROM Date: 08/21/08

Radio version: 1.02.25.19

Protocol version 52.33.25.17U
[Touch Pro, Fuze General] Claire DC:
Not if they're not officially released yet though - and they are out of stock right now anyway. Remember that on my information I am being told release date, not when they may be sneakily available by calling up. Didn't see the point in pasting my whole blog post in, hence just link; was trying to help but if I'm going to get that tone I shan't bother again. :(
[Touch Pro, Fuze General] 1keynose:
dont be like that. its looking more likely you're right. i've tried now 3 days running and i can't get the upgrade so looks like i'll have to wait for the official release.
[Touch Pro, Fuze General] craigmcdade:
I starting to get feckin sick of the cs bs that I get when I phone up.

According to them I must be an idiot.

Can someone who got the upgrade from TMob phone them from the actual handset and enquire about its availability? I bet you get told its unavailable!

I wouldn't mind if they said we had some but they are sold out but I keep getting told that they are not out, and they cant confirm any release info!
[Touch Pro, Fuze General] Basil3:
I'm with you.....I popped into my local store, and was told that the manager 'who is a senior manager and finds out about everything first' hadn't heard anything the vario iv.

I then called cs on the phone, and they said that there is no possible way anyone in the country could have one. There is none on the system and no release date. I laughed.
[Touch Pro, Fuze General] JonathanCassar:
Heres a pic of the box!

Its very pink

(taken from my Vario IV)

They are available prob not in stock The Item code on the despatch note was 300004707 if that helps
[Touch Pro, Fuze General] Claire DC:
Cheers, I tried today but was told that they were out of stock to personal customers but that the business side of T Mobile has 7 handsets (or had) that couldn't be touched by personal users due to the way T Mobile works these things.

Stupid really as if they're in stock, they should be in stock for whoever asks in my opinion.

Also getting told stupid upgrade amounts, I'm on Flext 35 web and walk, and am being asked to go to a higher price plan AND then pay £100 on top of that for the phone... I mentioned the person who'd posted about going onto Flext 35 and getting the phone for £42 on an 18 month contract and they couldn't say why this was. :confused:

I wouldn't mind, but Vodafone had the Touch Pro ages ago free on £35 per month plans and I chose (stupidly) to hold on for T Mobile and now Voda only have it on the higher tariffs for a longer period of time.

Arrrgh!
[Touch Pro, Fuze General] fil:
sorry just looked at the way a typed, could see how it come across a bit harsh!

could have posted the date tho, as for thos brousing on a mobile device its a pain to looked at a link then come back to here, well it is for me.

On another note someone didnt really want theres its allready on Ebay! :)
[Touch Pro, Fuze General] Claire DC:
No worries, I thought to just post the date would seem like it could be made up without any background to how I got the date. Not to worry, sorry for the extra effort, hadn't thought about mobile browsing (ironic eh haha).

Saw the one on eBay earlier, how rude... can't believe somebody got it without even wanting it.:eek::)
[Touch Pro, Fuze General] coulsond:
I am a T-Mobile business customer. I rang up for the vario IV yesterday afternoon and even though the system was showing up as having 9 in stock, a phone call to the warehouse from cs revealed that there wasn't any left.

cs then rang a few local shops on my behalf to find stock and was told that the shops weren't expecting any in and would only be available direct. They couldn't tell me when the next batch would be in. They said they would try and find out and let me know today.
[Touch Pro, Fuze General] neil@domino.org:
its a f'ing farse in my view. I called yesterday on behalf of my wife and after initally saying they had one, once they ran my wife's details about what she would have to pay for it:

Initially they said it would be £130, then £330 (full price) and then oh, the phone isn't released. Muppets, I told them about the people here (and even BS'ed that one of you guys with the phone was my best mate :) :lol: ) but it made no difference. The pricing is rediculous and even O2 have a better deal on the handset at the moment.
[Touch Pro, Fuze General] coulsond:
It is a farce considering when the phone was initially announced!

I agree about the pricing too, I have 2 phones and a data card with t-mobile, my last 2 vario upgrades were free, this time around I am quoted £132!
[Touch Pro, Fuze General] Jock:
Had a call back today from the CSR - supposedly in stock and (what's more) they will deliver to my home address tomorrow (hopefully) rather than the business address next week.

£42 + VAT for the upgrade and they let me reduce the tariff from Flext 35 + WnW to Flext 30 + WnW, so I have saved the company some money (just as well as I'm in accounts).

Seems they have a different policy towards personal customers then given the larger upgrade fees they are quoting!
[Touch Pro, Fuze General] divydovy:
Arrived!

We had 6 delivered to our business today. We're on Business 1 plan and have been hassling them for ages. When I spoke to them yesterday they only had 23 left, so stock is very limited.

Impressed so far - touchflo 3d and wm6.1 make the phone a lot more sophisticated to use, but waiting to see how I get on with far fewer hard buttons...
[Touch Pro, Fuze General] msuk:
Hello,

I am a business customer on a 12 month contract with web n walk for £35 a month. I got the Vario iv for £72 pounds quite expensive considering i got my Vario III for nothing last year.

thanks
[Touch Pro, Fuze General] npch:
I just phoned up through personal upgrades - they apparently had 10 in stock when I started processing the upgrade, but none left by the time the button was hit. :(

So, I hope it's you guys who stole it from under my nose!

Offered it for £24.76 on 18month Combi 35 + WnW plus - I do do a lot of out of plan minutes and data though so my bills are pretty high.
[Touch Pro, Fuze General] fil:
I bet T-mobile are a bit gutted, as in the vario 4, no big push and in the 1st day all gone 100% sales

then there G1 wonder what the 1st day sales % of stock was, i bet they have so many unsold ( or returned ), they have resorted to storing them in the staff smoking shelter :D

bad business move, should have had a few 1000 from day one ;)
[Touch Pro, Fuze General] harvsurrey:
..............
[Touch Pro, Fuze General] harvsurrey:
Combi 35 plus web and walk here , with friends and family i got my upgrade free plus a 6.99 saturday delivery charge to recieve it tomorrow

Though i guess in the last 18 years they have had a few pennies off me .

Good to see t-mobile to look after valued customers ,and i know my profile with T-mobile gives me the Max discount on upgrades

Thanks T-mobile ,lets hope the phones as good as the Vario 3 was ...
[Touch Pro, Fuze General] compact_bijou:
I started this thread 5 Months (!) ago and t-mobile are finally shipping the Vario IV !!

I've lost count of the number of times I've been told the vario IV will ship 'next week'

I wonder how many people have received a Compact IV when waiting for a Vario IV and I wonder how many of those Compact IV's have been repackaged and sold as new ?

T-mobile ought to be ashamed.
[Touch Pro, Fuze General] npch:
Phoned up again today, guy I spoke to looked it up on the system which said it hadn't been released, however he agreed to check with his manager and magically there were 83 in stock :D

In the end, I got it for £22.76 + £6.99 delivery charge, on a 18month Combi 25 + WnW plus (about £35/month total).

Should be delivered tomorrow before 1pm - fingers crossed!

82 left! ;)
[Touch Pro, Fuze General] neil@domino.org:
that looks awfully low, sure it wasn't the mda compact 4?
[Touch Pro, Fuze General] compact_bijou:
Were you due an upgrade ?

That's what I was thinking :)
[Touch Pro, Fuze General] scottytoo:
I called upgrades at 11am monday. Asked for vario 4, he searched system, reported there were 86 left, then told me i could have it on same tarriff (flex 25 and w&w plus) for £90. This was for 18 month contract. If I extended to 24 month i could have it for £50.

He tried looking at other plans but couldn't find a price mark (words to the effect) against a promo price plan. He recommened waiting week or so for plans to filter with beginning of feb for new promos.

Worried that it may shot up in price like on o2. Going to have think but very tempted with £50 offer.

He also confimed it was officially on their system, but web site may not reflect same info. I looked and noticed vario 3 upgrade for £180 on web site so vario 4 sounds a good deal.
[Touch Pro, Fuze General] compact_bijou:
All good, but were you due an upgrade or was it an early upgrade ?
[Touch Pro, Fuze General] npch:
Thought I'd better wait until it arrived before I posted, just in case it was a Compact IV ;)

Postie has now been, and thankfully it is an MDA Vario IV in a very pink box, and it is very shiny :D

I've been out of contract and due an upgrade since August last year and although I'm on a fairly low usage plan, I got upgrades to check my past 12 months billing history which showed I spend between £20-40/month on foreign calls and data. So if you think you spend a lot, make sure you ask them to check.

Quick impressions: I like the overall finger friendliness (I have difficulties using the iPhone because my fingers are very dry), and as others have reported, I've got a MicroSD card with Copilot maps on it.
[Touch Pro, Fuze General] HooloovooUK:
I phoned up yesterday.

I currently have a Vario II on Flex 20.

They offered me a Vario IV on Flex 30 plus WnW for £35pm, with the phone costing £137. They wouldn't do me a better deal than that. But they did say to call back in a few days when the phone will be on the website and there should be some better offers.

My local T-Mobile store is expecting stock of the Vario IV on Thursday, so I'm going to go back and see them then, and hopefully they might make a better offer.
[Touch Pro, Fuze General] leafdog:
Vario IV upgrade

I have been calling Tmob everyday, to try and get a better deal. Today i was offered the following:

Vario IV £2.50

Flext 40 + WnW £45 (my current tarrif) for 18 months.

or

Vario IV £40

Flext 40 + WnW £40 they said they would include WnW for free.

My discount is roughly £330, but they are not allowed to tell you this.

Im still thinking about what to do. As people have said before, when its officially on the website there may be better offers available.

STILL WAITING...............................................
[Touch Pro, Fuze General] craigmcdade:
I've phoned a few times too.

I'm on F&R tariff so my discount is only £200 meaning they want around £130 from me for the handset. Tried to tell them I could get it cheaper elsewhere but dont think they are interested in keeping me, pretty much suggested I go elsewhere! Great customer service!
[Touch Pro, Fuze General] scottytoo:
Quite correct its an early upgrade to which seems a fair deal, but for sheer cheekiness and hope to get something good for all the loyalty and business I've put tmobiles way, it pays to somewhat beg for a better offer. End of the day they need us, consumer market and all, especially with so much choice. Will update when I've decided what I doing.
[Touch Pro, Fuze General] compact_bijou:
I've been with them 8 years, longer than anyone I've ever spoken to at t-mobile has worked for t-mobile.

I have 2 phones, 2 contracts, £35/month each.

I was denied an upgrade because I'm 'not due an upgrade for another 6 weeks' and I was told that the new policy is not to offer early upgrades.

t-mobile staff, mostly, blow goats :mad:

Can I ask: How early an upgrade was it ?
[Touch Pro, Fuze General] dharvey4651:
I scanned through a good bit of this thread but didn't see anything on the 1700Mhz Band. Does anyone know if T-Mobile's Vario IV will support the US 3G band as well?
[Touch Pro, Fuze General] scottytoo:
Tone down dude... T&c are a pain but theirs appears to be the best. I agree they don't appear to be very helpful sometimes but compaired to other carriers such as orange they are angels. (contradiction of this when speaking to some cs staff who see the job through the words of that silly little script they get given).(script monkeys)

Answer to question anyhow is 1 month before 24 months is up. Play them at their own game. Its a business contract, they **** up rub their noses in it and moan like a grumpy old man. (make sure you have gen reason)...if they do a good job, good service, no faults flirt with everyone related to the service or product you want, it sometimes pays...

Something to think about. You buy an Htc panda or any phone from orange you get 6 month warranty and accessories, it don't bare thinking. Any faults after you have to go to manufacture.

good luck
[Touch Pro, Fuze General] 1keynose:
finally ordered my upgrade today. i got the vario iv for free on flex 50 but the sales guy asked his manager what he could do for me. i got free WnW and 10% of line rental so £45/month. had to pay 6.99 for delivery though. i'm happy with that deal.
[Touch Pro, Fuze General] internetuser:
Just upgraded to the vario 4 from a vario 3. (my vario 3 upgrade was bodged and was not makred as an upgrade at the time) so I have got both the vario 3 and 4 with in a week of launch for £100. It also showed my account for not upgrading for over 22 months. when I got the orignal vario1

Costing £92 + delivery, so its just under £100 on Flex 30 with Web and Walk (£17.50 ish a month)

I am on the old Friends and family discount for life. (i.e. I can have any tarriff and do not lose the discount at the end of a contract or I upgrade)

She said I could have any tarriff but my usage would not really suite it. and I was already on max discount due to the F&F I have.

Getting delivered tommorow to my work ...
[Touch Pro, Fuze General] compact_bijou:
Always toned, mate. Always polite to CS. After all, they are peoples too and just happened to pick up the phone.

What irks me is paying over £x p.a. to a co. who can't seem to ensure that all CSR's read from the same hymn sheet, who can't ensure that all CSR's read the intranet in the morning to avail themselves of updates, etc. What really really irks me is that some CSR's don't actually give a choot and try to shine one on with the first line of chuff that enters their tiny mind. It's a waste of time all round. I've got a limited amount of time to sort out the minutiae of business, what I don't need is to have to put aside 2 or three hours to make half a dozen+ calls in the hope that I get through to the diligent one. The one who's on the ball and understands that they are there to take money off me for their employers as smoothly as possible ;)

p.s. I'm not flirting with some Welsh geezer to get a phone. Uh uh, no way :eek:
[Touch Pro, Fuze General] harvsurrey:
why do you think thats low 2 of us here have not paid anything for the upgrade mines on a 12 month and i belive the other is on an 18 .... i am also on the old lifetime friends and family discount.
[Touch Pro, Fuze General] HooloovooUK:
Well it's Thursday, and they still haven't got any. :-(

Expecting another delivery either tomorrow or Saturday.
[Touch Pro, Fuze General] Basil3:
At least your store made an effort to guess. My local store said that they never know when a delivery is coming or what's gonna be in it, they only find out when it comes in the door!
[Touch Pro, Fuze General] God5K:
I got Conned!

Don't know if anyone else has had this issue. I was looking to get the Vario IV months ago when it first was hinted to be coming to T-mobile. As I was in my upgrade window I was offered a £10 a month loyalty discount, which I asked at the time "can I cancel this at ANY time and u/g when the Vario IVis out" to which I was told "yes". Turns out now that was a lie and I actually agreed to a new 12 month contract without u/g so I can't get the Vario until June (end of 11th month). Anyone got any suggestions on this one as I really want the Vario IV, especially after my local T-mobile store ordered one in for me, superb looking phone!

I am very tempted to jump networks in June due to the terrible customer service but it looks like O2 want both my arms and a leg to get it on a £35 a month new contract so I am a little stuck!

Any ideas?

Cheers
[Touch Pro, Fuze General] leafdog:
Hey God5K

That is completly untrue. the loyalty bonus is not a new contract, it is a thank you while you wait to upgrade, you should complain !!!!! the CSR that told you that is either delusional or lying. I am on this loyalty discount to and I have been assured it is not a new contract and can be removed at any time. The only problem I have experienced is when you dial up using the options, the automated response is that you cannot upgrade (even though I am out of contract) but if you speak to a human and get them to check they will confirm its just an added discount.

Make sure you complain about this ! TMOB are starting to take this P**S
[Touch Pro, Fuze General] God5K:
Hey Leafdog,

Thanks for the reply. That's what I thought, but apparently there are two types of loyalty discount, one that lasts for 6months and one that is a new contract. I have sent a complaint via the online system (I was restrained). However, I will blast them with both barrels if I don't get the answer I want. I am sure news of t-mobile misspelling contracts to customers is frowned upon by senior executives, newspapers and the ombudsman. So I hope for their sake they see sense and I get my shinny Vario IV soon!

Cheers.
[Touch Pro, Fuze General] gd2:
How are you getting such a low price, I've been due an upgrade for 12 months. I'm on the for life friends and family on flex 25 and they want £420!!!!
[Touch Pro, Fuze General] Claire DC:
cust.rel@t-mobile.co.uk :)
[Touch Pro, Fuze General] Claire DC:
The full cost for the phone is only £332 apparently so looks like something is going seriously wrong there. Try ringing and speaking to a different customer service agent in the loyalty team, I have found this works much better as they wanted £232 from me to start with, then £92 plus to pay £10 per more per month but I got my phone (received at 8am *this* morning.. so to speak) for £82 on my current plan.
[Touch Pro, Fuze General] neil@domino.org:
still effed about by tmobile - wife went to O2 yesterday, got the phone on a much better deal for 90quid.
[Touch Pro, Fuze General] God5K:
Con Solved!

Result, an email direct to customer services and a day later a phone call apologising for their mistake. There was a glitch with the systems which didn't apply the loyalty discount properly and put me on a full new 12 month deal. Problem now resolved and upgrade is waiting in store for me, although I do still have to pay for it.

Cheers for the comments and help
[Touch Pro, Fuze General] champsak:
just ordered mine £160 for an early upgrade... my contract ends on the 1/4/09
[Touch Pro, Fuze General] Claire DC:
Was that the customer relations email I posted above? They're generally quite good, glad you got it sorted.
[Touch Pro, Fuze General] harvsurrey:
I guess it must depend on what you have spent in the past , how long you have been with them as a customer , and what contract you have with them now .

Plus i complained politely about the issues with phones being released (though i doubt that alone gets a free phone)

My renewal was sept 07 as that was when the vario 3 was launched (sept 06) and will not change from a 12 month contract .

As with most business there are so many factors that warrent the discount ...

if you really wanted to compare i guess we could add up the last 5 years online bills and see how much each of us has paid to them , maybe that would start to show up some considerable differences in customer profiles?
[Touch Pro, Fuze General] HooloovooUK:
The Vario IV is now available on the website!!!!
[Touch Pro, Fuze General] Basil3:
Yeah, it's on the website, so I thought I'd ring up phone sales to see what sort of price they can do.

I was told that it is available through the website, but they still can't sell it over the phone. He also "guarantees that nobody in the UK has been sold a Vario IV over the phone by T-Mobile".

I do wonder why I persevere with this company.
[Touch Pro, Fuze General] fatmcgav:
Just to challenge this one, i rang up yesterday to upgrade to a Vario IV, was informed that they had ~400 in stock, and i received mine at 9am this morning...

So they're available... just need to persevere...

Cheers

Gav
[Touch Pro, Fuze General] Basil3:
Yeah, the guy did say they have plenty in stock. He just said they can't sell as they haven't been informed on what prices with packages etc. I was willing to take out a new contract on the spot but he wasn't bothered.
[Touch Pro, Fuze General] HooloovooUK:
Apparently my local branch now has them in stock, so I'll pop in this afternoon and see what they can offer me. Maybe they'll do better than the call centre?

Just for information - I'm on Flext 20 with a Vario II, and my 18 month contract expired in November. I rarely go over my Flext allowance except for a bit of data every few months. Back on the 20th the best I was offered was Flex 30 plus WnW for £35pm, with the phone costing £137.

I wonder what the store will be able to offer me? Ideally I'd like Flext 35 with 10% off and free WnW at £31.50 with the phone costing no more than £100. Think I'm being a bit optimistic .......
[Touch Pro, Fuze General] gd2:
I've been with them for 2 1/2 years. I was due an upgrade in February of last year and have been putting it off for the Vario V ever since. My upgrade price then was just £110!
[Touch Pro, Fuze General] Th3 Ripper:
I was waiting to buy an MDA Vario but realised I wasn't keen on the colour of the T-Mobile version.

Ended up buying a brand new in box model off eBay for £255 (plus £7 P&P) and then signing up for a 18month SIM only contract with T-Mobile on Flext 35 (currently £31.50).

Best bit is I signed up for the contract at a Tesco Telecoms Centre and they gave me a Wii, Wii Fit and £145 cashback as free gifts.

By the time I sell my no longer needed Touch Dual I will almost have made the money back on my eBay purchase.
[Touch Pro, Fuze General] imaginarynumber:
Picked mine up from the hammersmith branch yesterday- they had 1 sitting instock for the last 3 days.

18 month contract- downgraded from flext 35 w W&W plus (about £42.50pm) to combi 30 w W&W plus (35pm) and £90 for the handset.
[Touch Pro, Fuze General] HooloovooUK:
Well, I picked up my Vario IV last night.

The best retentions deal they could offer me was the same deal as the other day. But they did agree to let me have the same deal as a new customer Flext 35 including free WnW with 10% off making £31.50 per month, and £176 for the phone, which multiplied out over 18 months is actually cheaper than the retentions deal - what's that all about? I guess they don't make very good deals for customers that have only been on Flext 20 for the last 20 months ......

I should have walked really and waited for a better offer, but when it was sitting there in it's box in front of me, I couldn't resist!!

I thought I would hate the T-Mobile branding, but I actually quite like it. They've replaced the white and pink of the Vario II with a much more pleasing white and purple. Quite pleased so far ... loving Google maps and the built in GPS.