yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] U-Nas:
I've got the same problem.

Bought my diamond in sweden, at the operator Tre (3). My first phone had a strong wellow light, as shown on the picture attached.

I went back with it, got another one, went home only to discover that the new phone had the exact same problem - but with even stronger light.

The guy who works at the place also owns a diamond, but his yellow light isn't that strong, so he wont bother, he said.

At the store, they called HTC and was told to re-send their whole storage of diamonds. HTC knew about the problem, and told us that a batch in the process of making the phone, was corrupted. A couple of thousands phones had this problem, thay said.

Now, I'm sitting here without my diamond. I regret to accept a phone even if the yellow light is just covering a fewpixels. Like Vector-SS I paid a lot of money for it, and will only accept a totally clear display.

What worries me is that htc said only a few 1000 phones was failing in the display.. after reading this thread, I can imagine the amount is quite more larger than that.
[Touch Diamond, MDA Compact IV General] U-Nas:
I saw just now that you're talking about a tint, covering the whole display. My problem, and many swedish costumers with me, has the problem with a yellowish spot at the lower left corner.

The rest of the screen is well lighted up, and no tint there.
[Touch Diamond, MDA Compact IV General] Silverspider:
Guys n'Gals, just a thought - My Diamond has the yellowish tint screen, which does not bother me much unless I compare it to my old Artemis screen.

But, in direct full sunlight, my diamond screen remains usable whereas the one on the Artemis is totally blanked.

Could it be that the yellowish tint corresponds to a sort of irisation of the glass like we can see on some cars windscreens ????
[Touch Diamond, MDA Compact IV General] igalan:
I'm also having this problem, there are like three yellow clouds around the screen, one on the lower left edge (the most visible), another over the middle of the lower edge and the last one at the middle of the left edge. They are visible when you have a white background (navigating to Google with Opera in full screen is a good way to see the effect). But also when the background is gray you can see a clearer shade of gray there. It's almost invisible when the screen is black (for instance, when in TouchFlo3D).

I'm trying to get mine replaced. I'm not very happy about having to do this. I placed the screen protector, something that I do before powering for the first time my new PDAs, so perfectly aligned at first try... And I'm hopping I can restore a backup on the new one and keep working as if nothing happened (synchronization with Outlook still working as well and applications installed).
[Touch Diamond, MDA Compact IV General] murklor:
Are you sure? My Diamond (Swedish from Telenor, exchanged it 2 times as noted previously in the thread) clearly show the yellowish tint on the display if I look at extreme angles... The screen looks fine from the front though, white is white (aside from the small yellow clouds).
[Touch Diamond, MDA Compact IV General] OregonAird:
I have the same Cloudy patchs, havent noticed the tint, but the Odd thing is,

They only appear when im surfing the web in Opera... I have white pictures no sign of clouds, I emails and texts with white background.. no sign of clouds, full screen movies with white scenes.. no sign of clouds. this is odd. Seriel No is HT831GN194** its a Diam100.. Orange brand
[Touch Diamond, MDA Compact IV General] igalan:
Here the yellow patches are there even with a blank image (I just created one to test). It's a problem of the LCD itself, a bad batch that somehow passed the quality controls (one wonders what kind of quality control are in place when such obvious problems are present.)
[Touch Diamond, MDA Compact IV General] Polluxus:
I've got the yellow spots in the bottom edge and the top right (not against the edge). But I have a DIAM 100 (made in Taiwan) so that theory doesn't fly.

- My screen looks pretty yellow compared to some photo's in this topic

- It has some yellow patches.

- DIAM100

- HT832GN246--

- Made in Taiwan

- Date 08/06/16 (2nd 900) <-- probably production date, is written on the back.
[Touch Diamond, MDA Compact IV General] U-Nas:
I just visited my operator to get information on when my hone will arrive..

They told me that the yellow clouds was a reaction o damp inside the display itself. HTC sent another batch to the store, and said that these where out of problems. But no - they've sent just another batch with the same problem.

I'm sitting here wondering what if HTC really is crap? How the f*ck they manage to send even more phones that are damaged from start?

Now I have to wait a "few days more".. and until then, I'm paying for the phone itself.
[Touch Diamond, MDA Compact IV General] Vector-SS:
Well I also had the yellow clouds on the bottom of the screen, and I believe I was like the first or second on this forum to experience this problem.

I called HTC and told them about the problem and I sent out my phone for repairs. Too bad my phone never made it there, and now I'm waiting for ****ty Canada Post to resolve my issue. So I would have been able to help but I can't :mad:
[Touch Diamond, MDA Compact IV General] Malik05:
i just recieved my diamond 2 days ago, and it has a yellow tint on it as well...Thre are also yellow spots on the bottom...****ing pist as ****! but i cant complain, as i got it for free =) I'm in the US so if i sent it for repair, i wouldnt see the phone for god knows how long...
[Touch Diamond, MDA Compact IV General] Vector-SS:
Yeah I wouldn't suggest doing that unless it's really bad the screen. I sent my phone from Canada for the screen issue, and not only it took time, but my phone got "lost" (as Canada Post say) and never made it to the repair center.

I still don't have my phone OR my insurance money. :mad:
[Touch Diamond, MDA Compact IV General] igalan:
Here I'm posting a picture of the yellow "clouds" on my Diamond. I've requested a replacement; the on-line shop where I bought it said it's the first time they hear about this issue and in fact except here, on XDA-Developers, I haven't seen references to this problem. It may be only certain batches.

BTW I scaled down the picture, but no other adjustment has been made. Also there is a clear ring in the middle of the picture but it's an image reflected form the camera itself (taking pictures of a screen is a difficult thing). The patches are even less evident here than in "person" (so they look slightly worse than as seen here).
[Touch Diamond, MDA Compact IV General] murklor:
That's the standard reply all retailers state even if there would have been a million people bashing their doors in with faulty devices.
[Touch Diamond, MDA Compact IV General] U-Nas:
Both Tre (my swedish operator) and the lady at HTC Hotline had never heard of this matter before I called them..

Yeah, right..

I've got a new phone that works fine now, without any yellow clouds or other crap on it.
[Touch Diamond, MDA Compact IV General] fraggar:
I noticed the difference in screens last week when I compared my Diamond with a friends'.

His screen was more green/yellow than mine.

Mine was more bright.

But his screen was better viewable/readable in every different angle I looked at it.

My Diamond is one of the first Diamond's.

So I wouldn't say it's a bad thing they changed the displays...
[Touch Diamond, MDA Compact IV General] Grimspoon:
HI Guys, I am now on my 4th Diamond. First device the camera didn’t work, eventually got a new one but this had a very bad yellow cloud at the bottom left, took it back and while I was there I checked the new device and same issue, yellow spots. 3rd device they opened was ok, but It has that yellow tint though, not really that obvious but when you are made aware of it, it bugs me. Not sure if I should just put up with it like this or take it back. Only thing is I don’t know if all the devices are going to be like this. I am in South Africa btw, so this problem must be all over the world by now. :eek:
[Touch Diamond, MDA Compact IV General] Grimspoon:
Dam that is really bad, my second one was similar to that but at the bottom left.
[Touch Diamond, MDA Compact IV General] Grimspoon:
Do you guys think I should take my Diamond back? I have exactly the same issue displayed in the pictures Ganaz-x on the 1st page. Is it a fault or just the way it is? I have a few days left to exchange this unit but not sure if it is worth it.
[Touch Diamond, MDA Compact IV General] owziee:
I have some yellow clouds aswell... barely visible though so it doesn't bother me really...

Will it get worse with time or is it ok keeping my Diamond?
[Touch Diamond, MDA Compact IV General] topspeclt:
OK, I've noticed a yellow 'spot\cloud' in the top left corner (where the windows logo is). I noticed it in fullscreen Opera so I turned the device off because it was hot and I was using it for a long time.

I came back once it cooled down and loaded a white image - no yellow spot!

Hmmm...
[Touch Diamond, MDA Compact IV General] kourampies:
all diamonds i ve seen have a yellow tint. especially on low backlight settings. its the first time i see a device with this yellowish tint, but it seems easier on the eyes than other screens that have a more blueish tint.

i also had a serious yellow clouds problem, got my device changed, with the new device i can hardly notice on the lowest setting a "cloud" on the bottom of the screen, but its almost innoticeable, so i didnt change the device again.
[Touch Diamond, MDA Compact IV General] igalan:
I got mine replaced, as well. The yellow clouds where clearly visible cold or warm. The new one doesn't have this problem.
[Touch Diamond, MDA Compact IV General] rossp:
I got a new Diamond from Orange today, but I'm returning it within 1 hour due to these yellow patches. I hope the next one will be better.
[Touch Diamond, MDA Compact IV General] Vector-SS:
Just got my second Diamond as well (GSM) private seller.

Same issue as first one with yellow clouds though different spots. And as someone mentioned, as the phone heats up they become more visible.

When my phone was out of the box, I was struggling to find them, but now they are slightly more visible but nothing serious.

If it really was moisture/damp inside the screen then maybe putting your phone in rice will solve this?

This was the newer build. Had the new ROM and Radio already installed. (1.93). My first one was 1.35 or 1.37. forgot

So technically they are all **** and stained - just some are more visible than others.

The best test to see if you have them would be touching the top of the screen (system status) and looking at your screen from different angle. They really show then (as white spots though).
[Touch Diamond, MDA Compact IV General] ninja_pimp:
ok!mine also have the yellow tint!!

when i compare my diamond to my wife diamond,i cant help but get angry! her diamond lcd image is so bright and sharp mine so dull and even a bit blur!!!:mad::mad::mad: Damn! i notice htc always have different standards in different batch.even last time with elf also the same thing!!!
[Touch Diamond, MDA Compact IV General] owziee:
Well actually I've noticed mine is also very dull / low contrast... My girlfriends low-res QVGA screen on her Sony Ericsson C702 have way better image quality and more vibrant colors... My old HTC S710 also looked better apart from the resolution.

It's such a shame for a high end phone like the Diamond to see simple phones outperform it in display quality :(

What does a VGA screen help if it looks like an old CSTN crap display???
[Touch Diamond, MDA Compact IV General] steven.miles:
Got my Diamond on a Vodafone contract. I had the yellow cloud issue on my handset. Got a replacement for it yesterday and this handset also has the problem. Serial number of the second handset is HT830GN298xx. Made in Taiwan.

On both handsets the yellow clouds were limited to the bottom of the screen. You can also see the problem on the grey HTC search page in Opera. The same affected areas that look yellow on a white screen look lighter grey.

I considered not sending my first handset back but decided that it would just annoy me every time I looked at the screen. Unfortunately my second handset seems to be a little worse. I'm going to talk to the vendor about the contacting HTC regarding this issue and point them at this thread to see if they can source an unaffected handset for me.

I'll keep you updated.
[Touch Diamond, MDA Compact IV General] igalan:
Don't even think about it, and ask for a replacement. It's an obvious defect, you don't have to accept it. Besides, if enough units are returned, HTC will have to review QA controls. I'm sure they're building so many units every day that at some point they took shortcusts.

This isn't my first VGA device, the first one was a F-S Loox 720, and since then I've had a F-S Loox N560 (which I still own). Both had larger screens and neither had those defects (and I don't even remember reading complains from other users). The screens of both had good color reproduction (not 24 bits, but still nice to the eye), good backlighting and no colored clouds. The 720 actually had a better screen, as it was easily readable under the Sun.
[Touch Diamond, MDA Compact IV General] TheSlaYYer:
Yes, it's defintely a fault in some diamonds.

My ORANGE UK diamond had about 1 cm of yellowish tint across the bottom of the screen - horrid.

I ditched Orange, returned it and went with Vodafone - there phone came with a perfect white screen.

And the most horrid customisation I've yet seen on a diamond - still thanks to this forum, that's long gone!

GET IT CHANGED!
[Touch Diamond, MDA Compact IV General] mwiberg:
I've got the same problem, and I've already changed my unit once, going back to the store today for another one.

Yellowish clouds on the bottom of the screen, a little bit better on the second one, but still, would keep annoying me if I were to stick with it.

I'm not sure what to do if my third Diamond also has this problem...
[Touch Diamond, MDA Compact IV General] steven.miles:
Update.

I had a chat with the vendor just to let them know about the situation. I got the usual response. "We ship loads of these things and you're the first one to mention it". They agreed to send me another replacement. This will be the 3rd one.

If this one is bad I think I'll go straight to HTC about it and send it to be "fixed". I don't want to continue playing pot luck with the vendor. I've already sent some questions about it to HTC customer services. It's been 1 working day and no response yet.

I've just ditched Orange and gone with Vodafone as well. I ordered mine online through http://www.mobilephonesdirect.co.uk/. They sell the diamond on a Vodafone contract but the handsets don't have the Vodafone branding. They must source their own. They seem to come with yellow spots as well :(
[Touch Diamond, MDA Compact IV General] Vector-SS:
Anyone know the answer to this? I know it is a widespread problem but is there anyone who knows what the actual technical explanation out there?

The yellow spots are basically non existent when the phone is cold ( and I mean cold - riding on bike, with the phone in pocket, 7 degrees Celsius).

Though they are visible when the phone gets warm - using nav, transferring files, and basically just using the phone.

So obviously there is a reason why they are more visible when it's hot? Could it really be humidity/moisture?

EDIT:

As stupid as this may sound, I just put my phone in the freezer for 10 minutes and the spots disappeared, but have reappeared once the phone warmed up again. I'm confused.
[Touch Diamond, MDA Compact IV General] steven.miles:
Not stupid. Good scientific method. I'll try the cold as well if my next replacement turns up with yellow spots. Now we need someone to put theirs in the oven to see if it gets worse with higher temperatures. :)
[Touch Diamond, MDA Compact IV General] Keeper1986:
Hello, I Have this problem in the screen, somebody knows it?

Thanks.
[Touch Diamond, MDA Compact IV General] owziee:
So thousands and thousands of HTC Diamonds are shipped moisture damaged??? What a total disaster!!
[Touch Diamond, MDA Compact IV General] Vector-SS:
Pretty damn much.

I bought an early build with the spotting, and then I bought a new build with even more spotting. AND the screen is misaligned and even the frame is misaligned. I'm really disgusted as I have to keep this one because repairs will take up to one month - if not more.

Has it really been confirmed that this is moisture damage? Can the moisture somehow be removed and why is it mostly on the bottom left side of the screen.
[Touch Diamond, MDA Compact IV General] Keeper1986:
I do not have any yellow spot but it seems to me that these marks will be the same

someone knows, that there are these transparences.

Sometimes they disappear

my English is really bad, sorry
[Touch Diamond, MDA Compact IV General] steven.miles:
Keeper1986, Looks like your screen problem isn't related to the yellow spot problem.

It's a line rather than a splodge.

It shows up on black. The yellow spot problems I've had can only been seen when the screen is showing lighter colours.

It's intermittent.

It looks more like some sort of electronic failure, perhaps bad contacts in the screen. I'd get it replaced or fixed if you can.

If anyone knows better please chip in.
[Touch Diamond, MDA Compact IV General] Hell-Gate:
I feel your pain buddy

I have similar problem :( .... but sadly The htc insurance company in Bahrain (( which is cell u com )) is refusing to fix my phone. they are saying that the screen is perfectly normal, and one of the worker there accused me of lying :eek: I felt humiliated.

I will go to their repairing shop on Saturday and I will talk to the manager.

before this problem I have also suffered from the yellow spot problem and They changed the screen. thats when I got this electronic failure. They missed up my phone and they have the guts to deny it:mad:
[Touch Diamond, MDA Compact IV General] steven.miles:
Update

ARRRRGGG!!! Got my 3rd replacement today. More yellow spots. The vendor even checked it before sending it out, phoned me with a garbled message which I think he said he checked one saw a slight tinge and sent it out!!! WHY?!?!. I must recommend that no one buy a HTC Touch Diamond from www.mobilephonesdirect.co.uk. All of their stock seems to be bad. I'm a bit fed up with this. Looks like months out of my hand getting fixed at HTC because the vendor can't send me a handset that isn't damaged. Oh, and surprise surprise, still no response from HTC customer services yet.

Sorry about that rant, needed to let it out somewhere.

3rd handset SN HT830GN300xx Made in Taiwan

The yellow spot on this one doesn't seem to go away in the cold. The moisture damage theory sounds plausible. As far as I can remember, non of the 3 fancy plastic boxes the diamonds came in had a silica gel packet for absorbing moisture.
[Touch Diamond, MDA Compact IV General] owziee:
I get the impression nearly all Diamonds are having this issue... I guess we have to learn to live with it :(

Would be great if anyone could find a way to get rid of the yellow spots, does it require dismantling of the lcd?
[Touch Diamond, MDA Compact IV General] steven.miles:
Not on your Nelly. I'm not going to accept damaged goods. No one should.

I considered dismantling it until I saw the little void stickers on a few of the screws.
[Touch Diamond, MDA Compact IV General] steven.miles:
OK, I phoned HTC UK. They know about the problem. Said it was a bad batch. The main issue is that technically I should keep returning the Diamonds to the vendor as it's defective at purchase. Unfortunately the vendor has a bad batch and would just keep sending damaged phones. The HTC employee understood the dilemma but didn't know what the correct course of action should be. Return it to the vendor or get it fixed on warranty. They are going to contact me later today (hmmm) with an answer.

In the mean time they have suggested that I contact the vendor to inform them that HTC know about the problem and perhaps take action instead of sitting on it and peddling damaged handsets to customers.
[Touch Diamond, MDA Compact IV General] steven.miles:
I have had a call back from HTC on the matter and the recommendation is that I return the phone back to the retailer. DOH! They also said that the retailer should take the issue up with their distributor (which, in turn, will take it up with HTC I'm guessing). I managed to prod the retailer into escalating this to their distributor. It took a stern email to achieve it though. Should have an update early next week.

What I don't get is that HTC are aware of the manufacturing problem but non of the retailers are. I'm assuming the distributors don't know either. Also, why haven't HTC recalled the affected batches or at least communicated the issue to their distributors? The chap I've been talking to and sending lots of phone back to also posed the same questions. "Why haven't HTC told us?".

I just hope that the acknowledgement of the problem is consistent across the whole of HTC or I'll probably look like a complete Muppet and a liar.
[Touch Diamond, MDA Compact IV General] Hell-Gate:
well I have just arrived from my vendor ((Cell U Com))..The manager refused to fix or replace the phone claiming that HTC didn't inform him about these kind of problems (( yellow spots & white lines on screen)), and He didn't approve to give me my money back.

The manager told me that he is going to send an e-mail to htc and that is all what he can do, because he has no direct contact with HTC ?????????:eek:

So basically I am stuck with defective Diamond which costs me $780 :(
[Touch Diamond, MDA Compact IV General] steven.miles:
Can't you send it directly to HTC under warranty? That is, unless Cell U Com haven't voided your warranty by "fixing" it. White lines isn't a HTC problem i don't think. I think that is just a bad repair.
[Touch Diamond, MDA Compact IV General] Black93300ZX:
You wanna know why?

There's why. There are people out there that will put up with it, and that's $600 more that HTC can put in their pocket for a defective device. If they thought every single person was going to scream and yell and throw a fit, getting a return right away, they'd recall it. But for every 1 person out of 1,000 that accepts below-par quality in their device, it's a victory for HTC and a perfect example of why they didn't recall them so soon.
[Touch Diamond, MDA Compact IV General] Hell-Gate:
I bought the phone with Cell U Com warranty. Almost all mobile phones in Bahrain are with their warranty:mad:. I'll try to call HTC tomorrow (but I don't think we have one here :rolleyes:).

By white lines I ment the same problem Keeper1986 has.

the problem is that they won't admit that they missed up the phone and they won't fix it because HTC hasn't informed them about these problems ((yellow spot and white lines ))
[Touch Diamond, MDA Compact IV General] topspeclt:
I reported before that I noticed a yellow cloud whilst in Opera but it is now gone! I've not seen the yellow patch at all!

My screen is really white and has a GREAT contrast. The black on the LCD is very hard to distinguish from the the black casing in the dark!

Very impressed with the screen.
[Touch Diamond, MDA Compact IV General] owziee:
Did it just vanish? (The yellow cloud) or did you get a new device?
[Touch Diamond, MDA Compact IV General] topspeclt:
I noticed the cloud when the device was being used for some time. I just turned it off and came back after an hour. It never came back. I always look out for it in Opera (fullscreen white) but its not there anymore. The position of the cloud was where the start menu flag is.

EDIT: The 'cloud' was extremely subtle very pale yellow colour about 0.75x0.75cm.