yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] tisiang:
Reply from HTC

Hi, all, I am facing this problem also, my ROM version is 1.93.871.1 WWE.

Following is the reply from HTC Customer Service Singapore regarding this problem:

Thank you for contacting HTC International. I'm very sorry to inform you that until now there is no solution for this problem. The hot fix is still in the progress of testing by Our tech-department. Please kindly give us more time to solve this problem. And again we are sorry for the unhappiness and thank you for your consideration. Thank you for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us again. We look forward to be of service to you again.
[Touch Diamond, MDA Compact IV General] ede77:
Maybe with RC 2.0...
[Touch Diamond, MDA Compact IV General] Zodler:
Good. The first time I hear they acknowledge this.

If they say they can’t resolve this issue it shows how sloppy their work has become.
[Touch Diamond, MDA Compact IV General] niikoo:
I use a norwegian 1.93 rom, and i don't have any lag at all! :)
[Touch Diamond, MDA Compact IV General] jay_zhead:
Once again, I must point out that with the TF3D player the lag is there when playing VBR files or higher bitrate files. Maybe your files are CBR 128kbps - so you will get no lag. For me though that kind of quality is not acceptable, plus I would like the ability to use other players besides the manila music tab.

It's great to hear that HTC have finally acknowledged this bug, and even better to hear that they are working on a solution. Up until now they've just been acting as if nothing is wrong... I'm eagerly anticipating the next official rom or an official hotfix.
[Touch Diamond, MDA Compact IV General] Nuri58:
I am using 196 VBR and my lag disappeared a month ago. At least I haven't noticed it for more than a month. So I think it is possible that a dll from some other program I have installed has "fixed" the player. At least I have not changged music files since I reencoding everything in MP3 some month ago.
[Touch Diamond, MDA Compact IV General] CoreyMck:
Interesting. I used their horrible online support system and received the response that they knew nothing about this problem and to see if there was a ROM upgrade available. You would think their tech support would already know I was running the latest ROM. Good to hear they are working on it!
[Touch Diamond, MDA Compact IV General] tisiang:
Amazing......
[Touch Diamond, MDA Compact IV General] teapa:
The issue here is caused by the audio booster, it takes the player off "stereo" mode.

Try this solution; 1. Soft reset your device again.

2. Go to Music and play any MP3 file.

3. Open the Audio booster and turn it off.

4. Save the settings with the Audio booster off.

5. Now just disconnect the headset then stick it back in.

*That should get the sound back to stereo.

still hawe somme popup in sound i use

CorePlayer.v1.2.5.Build.4506

ROm version 1.37.401.3 wwe

radio 1.0025.03

i think the problem its Audio booster i am not profesionist but i love my diamond
[Touch Diamond, MDA Compact IV General] Kalip:
Hello.

Any news on this issue ? I have a Touch Pro and have the same problem, regardless which player i use.
[Touch Diamond, MDA Compact IV General] morote:
My TPro is also affected. Last time I wrote them I didn't get an answer. I tried again yesterday. We all should write them about it. Hundrets of feedbacks should make them think how to keep customers happy.
[Touch Diamond, MDA Compact IV General] jay_zhead:
That is a completely different problem, one to which a fix has long been available, and is not related to this thread.
[Touch Diamond, MDA Compact IV General] morote:
No answer from HTC so far. Switched back to my "old" Omnia. HTC never again.
[Touch Diamond, MDA Compact IV General] Nuri58:
Is this fair given HTC does not support iGO and iGO does not support TD (as it requires sd card to work?), that's unless you have the special edition coming with iGO licence.
[Touch Diamond, MDA Compact IV General] peron:
Anybody using the new 2.00 image? Is the lag gone for good?
[Touch Diamond, MDA Compact IV General] ko0l:
nah still there

anyways does anyone know if the touch pro or touch hd have this lag?
[Touch Diamond, MDA Compact IV General] fenikso:
Just a quick hello from Jade user.

The same with new HTC Jade. Now I am really pissed off! I thought that playing MP3s is solved problem for some 10 years or so.
[Touch Diamond, MDA Compact IV General] fasty:
I just popped in from the Blackstone forum...

Touch HD users are starting to see apparently the same problem too, and we're not happy bunnies.

- Steve
[Touch Diamond, MDA Compact IV General] iRiKi:
that confirms my worst fears:

the problem lies on the whole chip architecture, prolly in the way it handles multi-tasking :rolleyes:
[Touch Diamond, MDA Compact IV General] fasty:
I must admit, it's starting to look that way. Either that, or some very low-level system code, interrupt handling, DMA or whatever.
[Touch Diamond, MDA Compact IV General] Zodler:
Thank God I didn't buy it. I wanted to get a Touch HD but said to myself no more HTC.
[Touch Diamond, MDA Compact IV General] fasty:
Oh and my boss today described precisely the same issue with his Xperia X1.

As I have mentioned elsewhere, if you experience this problem, please be sure to report it to HTC, as unless we pressure them in numbers I don't think we stand any chance of getting a fix. Thanks.
[Touch Diamond, MDA Compact IV General] Nuri58:
Surely they are aware of the problem so no, but surely they do not fear loosing costumers if not this is reported masively so yes, I agree we should bombard them (although my lag has not shown for a few months now still playing the same tunes as always. Any similar reports from non HTC phone using the same processor, Asus Galaxy or the like?
[Touch Diamond, MDA Compact IV General] Lord_BlackAdder:
I have been using the stock ROM for a long time and there was this lag that is quite annoying. I have yesterday flashed to the CT's ver 6 HD ROM and have been listening closely my music collection and the lag is no longer there. Am I dreaming? I suggest people go and try this ROM and see if this problem is gone on your phone.
[Touch Diamond, MDA Compact IV General] catohcat:
Im using touch Pro. I had this problem before. But after using RoMeOS Rom I no longer experience the brakes in music playing.
[Touch Diamond, MDA Compact IV General] jay_zhead:
I've been using XBOXMOD 1.0 HD rom for the last few days, the problem had been noticibly reduced. Can anyone confirm that on CT's rom it is really gone? I'll switch if that's the case...

Also, a question for Lord_BlackAdder: What radio version are you using? What version of CT's ROM, full, lite, what size pagepool?
[Touch Diamond, MDA Compact IV General] ede77:
It will be interesting for me too!
[Touch Diamond, MDA Compact IV General] Lord_BlackAdder:
My radio is 1.00.25.06

Rom was CT 6 Lite before. Now is CT6.1 Lite.

Pagepool: No idea. Probably 16 MB.
[Touch Diamond, MDA Compact IV General] jay_zhead:
Installed CT's 6.1 Full 12mb PP, listened intently for about 40 minutes of files that are high-bitrate, thus should trigger the bug quite often. It was skip free for about 15 minutes, then there was a tiny skip, then skip free again for a long while... And I'm talking about files that even on the very good SwiftBlade ROM would induce skipping every 8 minutes or so. Very well done rom, it's possible to listen to music now without getting mad.

I'll post more findings later on, after I've had a few days of walking around with it. So far it seems like this is better than anything else I've ever tried, but I think it's still not 100% solved.
[Touch Diamond, MDA Compact IV General] morzseya:
I'm listened intently for about 30 minustes of file that are 192 kbps and 2 hours. The music is lagged about every 6 minutes. :S

Rom: CT's 6.1 HD Full version

Hard-SPL: Olinex 1.40 Unsigned

Radio: 1.00.25.05

Somebody tested this rom? [ROM][ITA][27.12.08]DIB Diamond V1.27 HD - FULL - Neon - Sprint - Classic !!!

http://xdaforums.com/showthread.php?t=423418

The creator says: - MP3 Playback without Lags
[Touch Diamond, MDA Compact IV General] jay_zhead:
I've also noticed that. If there was an English version of it I'd test it, but as it is only Italian I cannot.
[Touch Diamond, MDA Compact IV General] fenikso:
Solved for me

Hi. I own HTC Jade and I had the same problem. I found the way around it which works for me.

I get lag in every MP3 player but not in Windows Media Player. Even playing 320bps MP3s.

I also found that WMP uses about 3% of CPU when for example CorePlayer uses 25%. :-/
[Touch Diamond, MDA Compact IV General] thx1200:
I agree. I had this problem with my Mogul (aka 6800 aka Titan) and was very disappointed to see it again with my Touch Pro. The fact that it spans many devices points to a driver, firmware, or hardware problem that all the devices have in common.

I'm going to write HTC now since I don't see a solution yet. The alternate ROMs with the TF3D player not having the issue gives me hope that a workaround may be possible by doing some tweak in code. Anybody around here enough of a hacker to debug the compiled binaries of the TF player between older and newer ROMs to see what has changed?

I know that Conduits is very receptive to "working around" HTC as PocketPlayer was the first 3rd party commercial player to truly support AVRCP on the Diamond/Pro. Maybe it's just a matter of adjusting process or thread priority... PocketPlayer allows you to adjust the thread priority of the audio file decoder, but no other aspect of the audio engine.
[Touch Diamond, MDA Compact IV General] looby:
lagged every 5-6 minutes....

My diamond is the same. What is the Diamond doing or accessing every 5 or 6 minutes? :confused:
[Touch Diamond, MDA Compact IV General] Lord_BlackAdder:
for those that still have the music lag, I would suggest you give CT's ROM a try. I had similar lag before with the stock ROM when playing WMA songs. I have since then flashed to CT Lite ROM and the lag was gone.

My suggestion is to flash the CT6.3 Lite ROM. Then test before you add any additional programs.
[Touch Diamond, MDA Compact IV General] jay_zhead:
Well, he released an english version. I've tested it now. It's about the same as CT's, minor lags here and there. Nothing groundbraking.

It's seriously annoying when people say they've solved it when they really haven't... :mad:
[Touch Diamond, MDA Compact IV General] ziggyred:
Hi Folks,

I would suggest that because the exact problem still occurrs on the long awaited new ROM that HTC are about to release that it must, sadly, be a hardware based issue...

Otherwise they would surely have been able to address it, even though we know they won't admit the problem exists and never actually log any of the support calls we make to them.

If they are aware that this is a HW design fault that can't be patched then it will explain why they ignore our calls for help. They simply CAN'T fix it so will do everything to pretend that it's not an issue.

Anyone can test this by simply contacting HTC support and I guarantee they will tell you that they've never heard of the problem and advise to simply to do a reset to fix it.

But WE know that we have logged many many calls about this...

I was going to upgrade to the HD but as that model seems to have the same issue I will wait until (hopefully) another manufacturer comes up with one that looks just as good.

Shame really...
[Touch Diamond, MDA Compact IV General] looby:
Sound lag...

As a matter of interest I once had a similar issue suddenly occur on the Vox/E650. I eventually found that it was due to a program I had installed that was "stressing" WMP, after removing the program it stopped completely. Is there such a program pre-installed across the HTC range? It drives you mad as you start listening for the click instead of being able to enjoy the music. aaargh:mad:
[Touch Diamond, MDA Compact IV General] thx1200:
PocketPlayer

Okay, after reading through this long thread, I've seen a couple people claim to have found ROM revisions where the HTC player does not lag (although other players do lag).

PLEASE PM me if you have a working HTC player ROM (but other players still lag). I'm corresponding with Conduits (author of Pocket Player) and they are very willing to look into seeing if whatever the non-lagging HTC player is doing can be discovered and added into future versions of Pocket Player.
[Touch Diamond, MDA Compact IV General] thx1200:
Power Management causing lag??

I went into Advanced Config and disabled ALL power management features (SD, MMC, NAND, SIM, AsyncMAC, PPTP, and L2TP). I then listened to music for 15 minutes in

PocketPlayer

(not HTC player). NO LAG. This may be coincidence, but I used to get the lag every five minutes very reliably.

Can anybody else confirm this finding?

I will test more extensively to see if this is reliable and, if it is, which power management feature is the culprit. I think I can rule out PPTP and L2TP since those are VPN technologies. ;-)

Please, somebody else try this and let me know if you have any success. Even if it's just a reduction (and not elimination) of the lag, that would be progress!

I'm using a Sprint Touch Pro with stock ROM.
[Touch Diamond, MDA Compact IV General] wired69:
I gave it a shot but no joy for me. I'm still using an oldish ROM (SwiftBL 7) which already had SD, MMC, NAND and SIM disabled in AdvancedConfig so I just disabled the others. I still get the problem in PP every 5 minutes. I really got my hopes up when seeing your post, have you tested this further and still have no lag? Can you also confirm your RADIO version?

Cheers.
[Touch Diamond, MDA Compact IV General] thx1200:
I have done further testing (it was late last night when I started heh). I can confirm I no longer get lags every five minutes. HOWEVER, the problem is still there. I now get lags about once every 20 to 30 minutes. The improvement is most welcome, but not perfect.

BTW, I noticed a while back you posted how you found a ROM where the HTC player (but not pocket player) no longer lags. Conduits (authors of pocket player) is very interested in knowing more about this and seeing if they can incorporate whatever HTC did into their player software into pocket player. I am in communication with a developer about it. I sent you a PM about it. Can you get back to me? I'm jonesing to see if they can work around this bug!!

I am using the stock Sprint ROM and radio, so my ROM is nothing special! My device is CDMA Touch Pro (I know most people around this forum are GSM). Looking into the device information...

ROM version: 1.03.651.3

ROM date: Sept 12, 2008

Radio version: 1.03.15F

Protocol version: 7500J-SDCBAPZM-6150

Hardware version: 0002

PRL version: 60614

PRI version: 1.47_003

Also, I've found I can "force" a lag by going into the clock settings and changing the time. Yes, changing the time will cause a lag!

Sprint has a time sync option in the phone options where it gets the current time from the cell towers. I can disable that, but it doesn't get rid of the lag. So my next question is... On internet-enabled devices, does WM perform NTP time sync like Big Windows does? If so, it would be setting the clock (and causing a lag).

EDIT: Windows CE does have a SNTP service (http://msdn.microsoft.com/en-us/library/ms884926.aspx), but the Diamond/Pro Windows Mobile ROM does not include it (at least mine doesn't) as the registry entries for the service are not present.
[Touch Diamond, MDA Compact IV General] wired69:
If Conduits could find a fix for HTC's ineptitude I would be over the moon! I am not sure how they would go about it as this issue appears to be such a low-level issue but I would be happy to help in any way (except for sending them my Diamond of course!). This is the only negative thing about my Diamond that I really need fixed. Even though I found a ROM that produces no lag in HTC’s Audio Manager, I am too reliant on the features that only Pocket Player provides (crossfading, gapless play, decent playlist management and shoutcast streaming) so could never go back to such an inferior music player.

As this issue seems to affect most of HTC’s WinMo devices, I won’t be holding my breath but I still remain hopeful this may be fixed some day (probably by the community rather than HTC themselves).
[Touch Diamond, MDA Compact IV General] thx1200:
I, too, am hopeful. Conduits' current line of thinking is that if HTC can make a version of Audio Manager that can produce lag-free audio playback, then it is doing something in software (high enough level) that Pocket Player could emulate. It is obviously a hack or the entire audio stack would be fixed.

Anyway, in particular, Conduits is looking for a dump of a working ROM and a dump of the stock ROM to compare differences in the Audio Manager's execution path.

I remain hopeful!!!
[Touch Diamond, MDA Compact IV General] looby:
WMP lag...

I agree, this is the only negative issue I have with my Diamond. I'm not sure of all the technical facts but I believe the Cell Towers automatically communicate with devices at set intervals. I removed Google Maps to see if this made any difference but no luck. It does seem strange the time-intervals seem so consistant..:rolleyes:
[Touch Diamond, MDA Compact IV General] ede77:
Thanx, thx1200! Good news!!!

I like PocketPlayer too! I use it for my audiobooks. Only PP provide such great support for bookmarks/last points...

I hope, conduits will fix it!

Cheers,

Ed
[Touch Diamond, MDA Compact IV General] razorblader:
Hi, I am a HD user who pops into this thread from time to time since we have the same problem with audio stutters every five minutes or so. A user in our (very similar) thread says he has spoken with HTC Europe and they claim to be aware of the problem and in the process of preparing a hotfix that should be released in about two weeks. Here's the source: http://xdaforums.com/showpost.php?p=3162015&postcount=78
[Touch Diamond, MDA Compact IV General] thx1200:
I REALLY hope that's true. But HTC's track record with hotfixes (or at least forum posts promising these hotfixes) has, thus far, been pretty lousy. :-D

If it is the case, a hotfix would be ideal because it wouldn't require a full ROM replacement.

Also, if this is the case, want to take bets on if this fixes ONLY audio manager (as in some ROMs already) and not all players?
[Touch Diamond, MDA Compact IV General] windmoon:
I have diamond before and with this problem

And now I'm using the Sony X1, and got the same problem = ="

And I read this thread, someone said play mp3 will no LAG

Then I change my audio from wma to mp3

Then the LAG problem solve = ="

I use the wma before, and I found that play wma will have the sound lag problem, now I use MP3 and use LAME encode VBR 190kbps up still no lag with sony music experience panel and htc audio manager

But Kinoma player still got the sound lag

So if you are using wma, you can try to convert to mp3 and try again
[Touch Diamond, MDA Compact IV General] ede77:
Sadly, we have this problem with mp3 too... I think, it´s not the point...

But thanx for info... Xperia has this problem too... oje...
[Touch Diamond, MDA Compact IV General] jay_zhead:
I take back my previous post. Apparently, and I want to emphasize this, DIB DID SOLVE THE ISSUE, at least partially. The other cooked ROM's I've tried always made things better for the TD3D music tab (or HTC audio manager, or however you wanna call it), so naturally I was testing it with that player, and got occasional skips with high-bitrate MP3's, just like in my previously tested roms. But the difference is that in the ROM's I've previously tried the lags got worse with any 3rd-party player, including Windows Media, so now I didn't even test it at first. But yesterday I've decided to try it out and - to my great delight - With DIB's latest rom the lags with Windows Media Player are NONEXISTENT. I've listened to an entire album of high-bitrate music that would always skip in other roms and there was NOT A SINGLE HITCH, played back perfectly for 47 minutes straight.

I'll be testing S2P next, if that will also be as perfect then I will consider this problem solved, and this will be the ROM I'll be sticking to.

ROM USED: DIB Diamond 1.28 WWE

Radio used: 1.00.25.06

Status of device: Audio with no skips with WMP (maybe more players - still testing), GPS working perfectly - connects in seconds with iGO8, TF3D responsive enough (not as responsive as CT's ROM, but the skipless playback is sooo worth it being slightly slower), device is rock stable and had not crashed on my once yet.

Thank you DIB! The rom can be downloaded from this post:

http://xdaforums.com/showthread.php?t=423418
[Touch Diamond, MDA Compact IV General] wired69:
As I haven't flashed to a new ROM in long time I thought I would try the above ROM out. To my great disappointment, it is NOT fixed for me :mad:

Tested it for over twenty minutes with PP 3.7 - same lag every five minutes, although it seemed far less noticable than previous ROMs I have tested. Back to the drawing board....
[Touch Diamond, MDA Compact IV General] windmoon:
= =" X1 is made by HTC ....so inherit this "FEATURE"
[Touch Diamond, MDA Compact IV General] thx1200:
I'm just speculating here, but I'm wondering if when the problem seems "fixed" it's not really fixed, it's just the gap has gotten so small it's not really apparent to most, but if you recorded it and examined the waveform, I wonder if you would still see very tiny gaps. Maybe that's why some people don't notice it when the gaps get small but others do? I'm a musician, DJ, and did mastering for a while, so my ears are really trained to things like that because I need to listen for defects to fix them in recordings.

Back to one of my earlier posts. When I have all power management features disabled the 5-minute lag seems gone on my sprint ROM, but it may be because I was listening to it in my noisy car (harder to hear tiny lags). Interestingly, when I re-enable ANY power management features, the 5-minute lag is very apparent.

I don't know that there's any one solution (as far as tweaks we can do are concerned) because it seems there are many things in the operating system that can interrupt the audio buffer. Sometimes I wonder if the fix would be a simple driver update, but since Qualcomm, not exactly known for their quality, maybe they just never updated the driver because it works "good enough" for them.

Thanksfully, HTC is switching to an nVidia chipset for their next gen devices! WOO HOO.

It wouldn't surprise me that turning flight mode on would help in some cases because cellular activity is pretty high priority in a phone (obviously) and if you knock that out of the equation, disable power management, don't run any other apps, and whatever other tips, yea audio is probably pretty good. But that's not exactly acceptible compared to competitor devices like the iphone. I want my multitasking!

Well, at least Opera doesn't crash much, unlike Safari Mobile. ;-) I guess there are always trade-offs! ;-)
[Touch Diamond, MDA Compact IV General] windmoon:
Maybe a Hope

I haven't diamond anymore, but today I just try a new player

Conduits Pocket Player 4.0 "Just release a few weeks"

I found that, you can set the decode priority, I try the Extreme on my X1 and play WMA "I mention before I play WMA will LAG" and now no lag

Also the player support album art "I love it" and EQ "love it too"

Goto search and try try, maybe this player can help

I don't know, coz I haven't diamond anymore, but work on my X1 = =" with Stock UK ROM

I maybe flash the HK ROM to my X1 and try again

Good Luck!!!