[Samsung Galaxy S7 Questions and Answers] zzsomebody:
Hi all,

Sorry for the long post but I'm posting this on behalf of a friend who sent this email to ACR or NLL APPS but have not heard back from them so wonder if anybody out there can take the time to read this and possible sound off what the issue can be?

It states:

I am a long time ACR fan and have been using the app for years.

I have a question which I pray that you can assist with or point me in the right direction to where or how I may be able to find calls that have gone missing.

Here is the brief example of what has happened.

Phone: Samsung Galaxy S7 with 32GB

ACR: running ACR from years ago and google play always updating to ACR32.8 or 4

I had left all my calls in the ACRCalls folder and throughout all the updates, when starting ACR I could see the Wheel which was doing a Tally count as there were 5,480 something calls and the wheel indexing would take approx 30+ seconds to fully index or put the tally of calls there.

It would take quite some time to scroll down to earlier calls as the scroll bar was really small.

I could play any file after scrolling to it which confirmed to me the files where all there.

As know Google done their policy and I had a huge amount of Unknown Caller in my list.

A friend told me if I upgraded to ACR 33.1 samsung-unChained which was downloaded from the Samsung Galaxy Store.

But first on a friend who has the same phone tried uninstalling his Google play store ACR and then installed the ACR 33.1 unChained and the same folder of Calls remained and were detected and all played, although he only has a few hundred calls unlike my 5,480 calls.

Now to the Point or ISSUE that I have.

So before Uninstalling the play store version I go to my Phones storage and I look the directory and it only shows 1870 files inside, but this seems Odd because I open ACR and it indexes the 5,480 which I could access all of them.

That seems most odd so I uninstalled the PlayStore version and installed the Galaxy Store version of ACR 33.1-samsung-unChained version.

This now works for reading and logging Address book contacts or numbers.

Yet the issue is now the Index Wheel when opening only shows the 1,870 files and the scroll bar is much bigger, so its like there are a few Thousand calls missings.

As my S7 phone storage was nearly all full, I moved near 3GB of Video and Photos from the DCIM directory and this took the storage of that drive down to 28GB used/ of 32GB

My 3 questions of urgency are:

1) Why would the S7 earlier show indexed 5,480 files earlier compared to upgrading?

2.)As moving other data off the drive, the phone shows data that these files might still be on the Phones drive but just not in the ACRCalls folder. Would these files be located in a different directory or older directory or cache somewhere on the S7's phone drive? If so Where?

3.) Is there a way to recover these files? and what program would be the best app or pc program to possible do this?

Can someone out there Please assist me or point me in the right direction as this is very Urgent for me as I am extremely confused to how the indexing can originally show 5,480 calls and then after upgrading only show the 1,870 calls both by indexing and by viewing the folder content outside showing the calls which is all very odd.

Any ideas, answers or solutions would be highly appreciated from my mate.

Cheers!