yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] wired69:
I have done a lot of testing on this (except for trying different ROMS), I originally posted a different thread as I didn't find this one while searching (here).

I experience the problem every 5 minutes EXACTLY,

without fail

. It is either a pause/gap of up to half a second or a skip/glitch.

Things I have tried to cure the problem (all tests performed after a soft reset):

- In PocketPlayer (my player of choice) I have tried virtually every permutation for the buffer and decoder priority settings

- I have stopped all non-essential services and killed almost all the processes I can

- I have disabled TouchFlo 3D with no Today plug-ins running

- Tested in ‘Airplane Mode’

- Ensured no application is set to get updates from the internet automatically such as Weather and RSS feeds

- Tested using Internal Speaker as well as headphones

- Tested using various formats (MP3/WMA) and various bitrates (128-320kbit/s)

- Tested using streaming radio (shoutcast)

No matter what I have tried, I always get the issue. Not heard a reply from HTC support since my request over a month ago. This really needs to be sorted because I would love not to have to rely on any other devices, the Diamond can (should) do it all. Especially as I have become addicted to listening to internet radio whilst driving!

I am going to try the SwiftBL ROM today or tomorrow if I get time and I'll post my findings.
[Touch Diamond, MDA Compact IV General] Monty Burns:
For those of you in the UK, if you really feel that this is ruining your phone you have very strong grounds to return it for a full refund (within 28 days of purchase) under the

1984 Consumer Act

and the

"Not fit for purpose"

rule.

The phone is sold as a converged device that can be used as a multimedia player within its specs. This would without doubt include the ability to act as a portable MP3/WMA player. As it fails to do this to a satisfactory level you have every right and grounds to return it for a full refund.
[Touch Diamond, MDA Compact IV General] kultus:
Ill save your time...SwiftBl 6.0 or 5.6 does not work same same all the same lag, skip, glitch name it as you like... It remains to me problems when kaiser was introduced like multimedia device but without Ati drivers was useless in the case of watching unconverted videos so we waited for Touch diamond/pro...maybe we will wait for device which would plays MP3s without problems:D:D:D its funny but Im crying too nobody ever tells me about this problem before I bought it...so maybe somebody will do something like HTCclassaction.org and will bombard HTC with questions ... I hate HTC much more then ever before my second HTC device which cannot doing basic funcions which could devices YEARS BEFORE
[Touch Diamond, MDA Compact IV General] wired69:
Too late! Just installed SwiftBL 6.0 and have been testing it for just over an hour. Sadly, same problem... only slightly different!

With latest official ROM, I was getting the .5 second pause every 5 minutes 90% of the time. With SwiftBL 6.0 I am getting the following:

60% of time pop/glitch sound

30% of time <.5 second pause

10% of time barely noticable glitch

Still happens every 5 minutes, regular as clockwork :(

Lost all my apps, tweaks and settings for nothing. However, all my tests were with PocketPlayer, I have been using HTC's built-in player whislt typing this for the last 15 minutes or so and I haven't noticed any glitches yet. I can't stand this player though, I NEED to use PocketPlayer for my listening habbits, there is no alternative (for me).
[Touch Diamond, MDA Compact IV General] roycruse:
This is terrible - ive long been a pda phone user ever since the first O2 XDA was released - i recently left HTC and Pocket PC for a samsung i600 (which has been an amazing reliable phone in comparison) - and the diamond was about to tempt me back to HTC/Pocket PC (or win mobile pro as they call it these days) reading this thread sadens me as i now am back to square one finding a phone for me as its contract renewal in a couple of weeks... any suggestions on a phone that works :P

i need a qwerty keyboard either on screen or hardware for messaging and email - a decent web browser that will work with google mail and calendar - and a faultless media player.
[Touch Diamond, MDA Compact IV General] Nuri58:
Why not the latest Samsung?
[Touch Diamond, MDA Compact IV General] wired69:
Well, for me it was between the HTC Touch Diamond and the Samsung Omnia, I went for the HTC because it was smaller, has a built-in stylus and it was out over 6 weeks before the Omnia (not to mention it is cheaper). However, the Omnia has a much better camera, better battery life, comes in 8GB or 16GB versions and has a microSD slot. I wish I waited now but then again it is also running WinMo 6.1 so who know if it will suffer this dreaded problem or not.
[Touch Diamond, MDA Compact IV General] Nuri58:
Now I just see reviews not exactly positive, amongst other saying the Omnia seem cheap quality. So maybe to soon to regret?
[Touch Diamond, MDA Compact IV General] kultus:
Ill wonder if the HTC touch Pro users have same problem with MP3 playing...if not maybe we could enjoy new ROMs based on Touch Pro ones...
[Touch Diamond, MDA Compact IV General] Monty Burns:
I was tempted by the Omnia (Very tempted) but alas, its odd screen resolution will cause significant app compatability problems. Samsung decided that they would go for a low res screen in order to save battery power .... instead, they have lost customers (me for one!). Also, as its such low res, try and find screenshots where the touch keyboard is on screen, there is almost no space left for the "apps".
[Touch Diamond, MDA Compact IV General] iliescu902:
to be hones i've gotten used to the problem. doesn't matter how many ROMs we try, i think in the end our last hopes rely on WinMob 7 and that's that ..
[Touch Diamond, MDA Compact IV General] kultus:
absolutly OT!!!
[Touch Diamond, MDA Compact IV General] Yodajr:
Hu ?

This topic still alive ? :confused:

Here, panosha 1.0 (1.93.831/5.2.19965), radio .07/.08, after 2 week of use (3H of MP3 by day) : no lag at all, not even once !
[Touch Diamond, MDA Compact IV General] wired69:
It's still alive because it hasn't been fixed, at least for those of us posting!

Where did you get the 1.93.831 ROM from? I'm using 1.93.405.1 (SwiftBL 6.0) ROM. Also, which media players are you using (or tried)?

Cheers
[Touch Diamond, MDA Compact IV General] haven80:
I can Confirm that lag still here after testing all actual roms released .

Panosha 1.0 its really an old rom. now we are at 1.6

Where did you find 1.0????
[Touch Diamond, MDA Compact IV General] wired69:
Yeah, I just installed Panosha 1.6 and the problem is still there :mad:

It seems better than any other ROM I have tested so far, in fact there were one or two occasions where I didn't notice the glitch at all!

I'll stick with this ROM for now until something with a confirmed fix comes along.

UPDATE: No lag/glitch/pause/pop at all so far using Panosha 1.6 and the HTC TouchFlo player, it's a shame it sucks though! If I can get Pocket Player working nicely I will finally be happy with my Diamond!
[Touch Diamond, MDA Compact IV General] haven80:
i have Lag also with panosha....

Sometime sgo smooth.. sometimes it Lag....

:(

i have tried all the bestmp3 players around....

nothing...

still lag/gap present.
[Touch Diamond, MDA Compact IV General] Yodajr:
Yes, I understand, and that why I posted : I have no pb with a base rom wich online since july/august, with a "old" OS build, so I ask myself why the problem is still present with all these new rom and new WM OS builds (dutty's, panosha's, ...) !

Yes, sorry, I didn't told about that, I use the TF3D embed player, with a HTC remote control, perhaps it matter...
[Touch Diamond, MDA Compact IV General] THUDUK:
1.93.401.2WWE

07/10/08

1.20.Olinex

All I have done since new, unlocked sim, upgraded to official 1.93

and thats that...

Get terrible lag/skipping, better if I turn off phone.

PLEASE HTC SOMEONE, I LOVE THIS DEVICE, but I also love my music, this is a huge part of owning this thing...
[Touch Diamond, MDA Compact IV General] haven80:
So there's no solution yet??? :(
[Touch Diamond, MDA Compact IV General] qweac:
Maybe someone could sticky this thread? That way more people would notice the problem.
[Touch Diamond, MDA Compact IV General] thesniffer:
Hi all, back again to bring you my last news. Well after 5 days of tests i can definitely say that i solved the sound bug. I made two things only and i really don't know if they're related with sound restoring. I installed omnia drivers and now i use to convert my music files to .accplus format while before i converted them all to wma or mp3. I use easy cd-da extractor to convert my music files at the moment.

Anyway i made a complain to HTC technical support 7 days ago and i'm still waitin for a reply.

Hope this help and sure lemme know your experience ;)
[Touch Diamond, MDA Compact IV General] iliescu902:
that's too much to do. you'd say that for a 350-400 euro phone you can at least get a decent music experience
[Touch Diamond, MDA Compact IV General] Monty Burns:
thanks for that mate but can you please clarify what you mean by the statement above?
[Touch Diamond, MDA Compact IV General] THUDUK:
I can confirm that since I installed SwiftBlades V6.2 ROM, I tested last night whilst out for a run for an hour, using Run.GPS recording my run and listening to the standard 3dTF music at the same time. The sound didn't lag once or skip, GPS worked perfectly and well at last my Diamond is complete.

Its a very good ROM, and highly recommended.
[Touch Diamond, MDA Compact IV General] Monty Burns:
can you also tell us which radio you have please?
[Touch Diamond, MDA Compact IV General] THUDUK:
Radio 1.00.25.05
[Touch Diamond, MDA Compact IV General] Monty Burns:
thanks for that :)
[Touch Diamond, MDA Compact IV General] ede77:
@THUDUK

Thanx a lot!

Can somebody with SWIFTBL ROM confirm that?

I think, we should collect Info about ROMs where it works...

I have XDA2 Diamond with Original O2 ROM 1.37.207.3 german and i have this sound lag...
[Touch Diamond, MDA Compact IV General] wired69:
I will be trying the latest SwiftBL ROM later today (time permitting). However, I am not confident that any ROM is going to help unless you are using the the HTC TouchFLO music player, those of us who need something better are still going to experience this issue. I'll let you all know how I get on.

You can add this to the list:

Panosha's Shine On ROM: 1.6 and 1.7 tested (with Radio 1.00.25.05)

HTC Music Player: Perfect - no issues to report

Any other Player: Same problem - skip/lag/pop/glitch every five minutes exactly
[Touch Diamond, MDA Compact IV General] wired69:
Tests so far:

All tests using Radio 1.00.25.05

Panosha's Shine On 1.7 ROM

HTC Music Player: Perfect - no issues to report

Any other Player: skip/lag/pop/glitch every five minutes exactly

SwiftBL V6.2 Full ROM

HTC Music Player: pop/glitch every five minutes

Any other Player: minor skip/pause every five minutes

So, it seems that SwiftBL 6.2 is better for other media players but worse for HTC's own! The glitches seem tolerable in Pocket Player with 6.2, I am not sure if this is just the ROM itself or the fact that it is a clean flash, like how any version of Windows runs great after a fresh install but becomes sluggish after a few days use and installing a few apps.

I think I'll stick with this ROM, at least for a couple of weeks!
[Touch Diamond, MDA Compact IV General] losdrivare:
People in the thread for Alphazeros TOR ROMs claim that V2.2 and V5 are free from mp3 lag. Something to check out for you! :)
[Touch Diamond, MDA Compact IV General] igorigor:
T-Mobile Compact IV - Lags

Hello,

I have the T-Mobile Compact IV with Original-Rom 1.137.111.3 GER. Also lags every 5 min with Touchflow 3D Player, Mediaplayer, Mortplayer and Pocket Tunes.
[Touch Diamond, MDA Compact IV General] ede77:
@wired69:

Thanx for testing!

@losdrivare:

>People in the thread for Alphazeros TOR ROMs claim that V2.2 and V5 are free from mp3 lag.

Thanx for Info! Link please! :o)

It looks like ROM/Radio ROM problem... Now is the Question: Which ROM is lag free?
[Touch Diamond, MDA Compact IV General] wired69:
It looks like the TOR ROM is based on the official 1.93.871.1 WWE ROM, whilst Panosha's ROM is based on 1.93.831.1. If the 'fix' is the same in the TOR ROM it is likely to be only for the HTC player :(

I might give this ROM a quick go as I haven't installed or restored anything since upgrading to SwiftBL's ROM earlier today.

Here we go again!

NOTE: Alphazero's TOR ROM available here: http://xdaforums.com/showthread.php?t=422417
[Touch Diamond, MDA Compact IV General] Monty Burns:
Good luck Wired. Please keep us informed with your test results.
[Touch Diamond, MDA Compact IV General] wired69:
That was a waste of time! Here are my updated test results:

All tests using Radio 1.00.25.05

Panosha's Shine On 1.7 ROM

HTC Music Player: Perfect - no issues to report

Any other Player: skip/lag/pop/glitch every five minutes exactly

SwiftBL V6.2 Full ROM

HTC Music Player: pop/glitch every five minutes

Any other Player: minor skip/pause every five minutes

Alphazero's SpeedUP_TOR_ROM V5 Final

HTC Music Player: NOT TESTED

Any other Player: bad skip/lag/pop/glitch every five minutes

Whilst I'm sure Alphazero's ROM (like Panosha's) is great with HTC's music player, it was dreadful in Pocket Player and Windows Media Player. I need to flash back to SwiftBL 6.2 before I leave work so I can listen to music on the way home with just barely tolerable issues as opposed to annoying as hell issues!

I think I have had enough of for now, I phoned HTC support yesterday and they seem to be unaware of any such problem and asked me if I wanted to send the phone back for repair. To be honest, I very much doubt that will be of any use unless they have a new hardware revision of the Diamond.
[Touch Diamond, MDA Compact IV General] Monty Burns:
Hey Wired

not a waste of time mate, someone had to try it and thank you for doing that. I really appreciate it as i'm sure many others do! So from a lot of us, thanks! :)
[Touch Diamond, MDA Compact IV General] ede77:
Thank You, wired!

Great! If it works for HTC Player, it should be possible for another players too...
[Touch Diamond, MDA Compact IV General] WiZARD7:
SwiftBL 6.5 rom: "Fixed MP3 and music files pausing and skipping in AudioManager.."

has anyone tried with coreplayer?
[Touch Diamond, MDA Compact IV General] Monty Burns:
funny that ... i'm running swift 6.5 with 25.5 radio and I get skipping and occasionaly songs getting chopped off in the HTC player (is that audio manager?).
[Touch Diamond, MDA Compact IV General] jay_zhead:
SwiftBL 6.5 gets the occasional skip in audiomanager, but very far apart - about 15 minutes or so. Other players get the standard 5 minutes skip. This is not the first time someone claims they fixed it when they really haven't... :mad:
[Touch Diamond, MDA Compact IV General] jay_zhead:
...Also tested Panosha's new 1.8 Shine-On today. Apart from it changing the interface to have apple icons (yuck apple - changed it right back :p) it also has a MONSTER of a skipping issue with both audiomanager and other players, worse than I had with the original HTC rom... Quite disappointing this. I'm going back to SwiftBL 6.5 - so far it is the best, even tho not perfect, option. Skips every three or so songs...
[Touch Diamond, MDA Compact IV General] ede77:
So... now it's clear - it is possible to change something to get it better... But what and how? Registry values?
[Touch Diamond, MDA Compact IV General] DSF:
Yeap, Touch Pro has also got the tss bug, besides many other issues.

I conclude that the messages sent via their site are sent in vain.. they actually don't read them?! :|. I've write them twice a long while ago and no answer at all. So, costumer support = 0.

HTC must be informed somehow that's a DIAMOND related bug not one-device related.. anyway if they will care. Time told us they DON'T. (see the past-qualcomm based PPCs related issues & http://www.htcclassaction.org/ )

I really don't understand why htc does not take action.. in final, they will lose costumer sympathy. Fortunately ASUS & Samsung are entering this market with really top notch devices. Xda-dev should support these devices too, not only htc ones.

I think we shall make a petition or a site or something.. And list all the issues of htc diamond and htc touch pro devices.

And if htc don't want to/can't resolve them, at least we will let know what is really htc (more exactly what htc has became) to the rest of the world, which are interested on one of these devices. I think this is fair, so people don't get frustrated that they don't get all that they've expected from such a priced device
[Touch Diamond, MDA Compact IV General] ede77:
>I think we shall make a petition or a site or something..

This is good Idea!
[Touch Diamond, MDA Compact IV General] ziggyred:
Sadly, after hours and hours of failed attempts to fix this, I gave up in the end. My beloved Diamond sits on the shelf collecting dust.

Please don't flame me or post sarky comments about how I should buy an iPhone etc. I'm not really moaning, just commenting on what a shame it was!

Basically I mostly loved my Diamond, it's very nearly the best such device there has ever been.

But as a media player it let me down, and I use my phone as my main music player, as I have, without any problems, with the last 5 WM PDAs I've owned.

Yes, I tried reading every post (I was a very early Diamond owner and followed many threads from way back to now). I've re-encoded my collection of mp3s and wmas, tried about a dozen ROMs, all with various settings (SwiftBL was best). Tried every player there is.

As with others, the wretched thing still stops/skips briefly every 5 minutes.

I contacted HTC 3 times and each time they said they'd never heard of the problem and that it was probably a setting but they would definitely log it.

Yeah right... so what happened to everyone else's and my previous calls?

Such a shame this wonderful device is let down by such lousy support over one issue. Between them the great people on this forum had solved everything else, all HTC needed to do was look at the audio problem...

Liked the phone so much I would have been prepared to wait, even for months, as long as I thought HTC cared and were working on it. Alas.. ;)

Gone back to my Orbit 2/Touch Cruise, which feels like a brick now, but plays my music wonderfully...

Maybe I'll drop back in a few months and be surprised... I'll keep a duster handy just in case...
[Touch Diamond, MDA Compact IV General] Nuri58:
HTC has anounced yet an update of the ROM before x-mas. Do we dare hope for a 2.xx version which fixes some of the never heard about problems such as GPS lag and music skip?
[Touch Diamond, MDA Compact IV General] Monty Burns:
I can only speculate that this is a problem with the hardware and thats why HTC are so reluctant to admit it exists - otherwise they would get flooded with warranty replacements.
[Touch Diamond, MDA Compact IV General] wired69:
I still believe there is hope for a fix, the fact that music can play flawlessly with the embedded music player on some ROMS means we may get this working for other media players too. I have recently tested a few other ROMS:

SwiftBL 6.5 (12MbPP) - avoid like the plague! Very long gaps (lag), pops and clicks.

SwiftBL 7.0 (16MbPP) - works just as well, if not better than SwiftBL 6.2. Especially streaming audio which has negligible glitches. Best ROM so far for me.

Only tested the above ROMS with Pocket Player.
[Touch Diamond, MDA Compact IV General] jay_zhead:
I doubt it's a hardware issue. If it was, it wouldn't have been so erratic. The problem changes dramatically from ROM to ROM and can range from hopeless to almost nonexistent depending on the ROM and Radio Version and the combination of the above mentioned SOFTWARE elements. I still believe that it's a driver issue: they've just written a poor audio driver that gets "distracted" by some background activity on the phone. Their lack of support for this issue is indeed maddening, I think another class-action website is in order... maybe then they'll fix it.

Anyway, an update of my personal situation: Updated to SwiftBlade 7.0 12MB pagepool and combined it with radio 25.06. It is for now the best combination I've ever come across: in the manila player, I get virtually no lags: they're very occasional; yesterday I only experienced one skip during the entire day (not that I was listening to music non-stop, but I did go through a couple of albums). Very nice work, Swift! I didn't test how it works with other players yet, will do so in the upcoming days.
[Touch Diamond, MDA Compact IV General] Monty Burns:
of course it could be a hardware problem. The very fact its erratic proves nothing - apart from making it a pain in the backside to replicate.

By hardware, I don't mean a loose usb connector. I mean something wrong with one of the chips inside or one thats poorly designed.
[Touch Diamond, MDA Compact IV General] Nuri58:
Appart from I tend to agree on a SW issue I don't think any waranty would apply - it's not sold as a music phone and as with most conplicated technology you will need to accept bugs to a certain extend i guess.
[Touch Diamond, MDA Compact IV General] Monty Burns:
Actually, yes it is sold as a music phone, why else would it ship with stereo headphones? Why would TF3D have a music player? As yet, no combination of rom or player works perfectly despite what some might claim - this is always countered by another person.

This is precisley the attitude that UK consumers have and is why they get and accept substandard products when they don't need to. We do not need to "accept bugs" that affect one of the fundamental roles of the phone.

This phone is "Not fit for purpose" under the Sales Of Goods Act and as such, we have EVERY right to return it for a full refund (used or not!) within 14(?) days. Sadly, as I purchased mine "second hand" from Ebay I don't have such luxury ... even though it was a brand new phone.

And as an x-assembly language programmer, someone who is used to hitting the hardware at the lowest level and with 15+ years in IT i can assure you there is no way you can rule out a hardware issue. There are many chips that ship with floors/design issues. Anyone remember the Pentium floating point issue?

I'm not saying it is, i'm just saying you cannot rule it out. Until you can step through the code and watch the code as the issue occurs, we cannot say 100% if its software or hardware.

I can honestly see the Yanks raising yet another class action suit against HTC as they tend to get off there backsides and act on issues like this. Maybe thats one of the reasons they get cheaper and better goods? And all I can say is "well done".

IF its a hardware issue then we could easily send back under warranty .... and how much would that cost HTC?! Are people here seriously telling me HTC don't know about this bug and can't recreate it? I claim BULL on HTC's part on that and they are lieing. Its easily replicated and i'm 100% sure they have done so. I'm 100% sure some HTC employees would of been using this phone and had exactly the same issue. I'm 100% sure HTC's QA and testing department have had this issue.

To be fair though, even IF it was a hardware issue, it does not actually mean it DOES need to go back, many hardware issues can be worked around in software however, not all can.

I swore I would never buy another HTC phone, then I did, this phone..... this time I mean it, NEVER AGAIN.

Hurry up Asus, where's the Glaxy!