[Moto E4 Plus Questions & Answers] ThaPabicEnd:
Hi, I turn to this forum as a last hope, I have a Motorola Moto e4 Plus xt1776, resulting that I lost some important files and wanted to try to recover them, in short, I try to root the phone, but I could not, I only activate the fastboot following the steps from of a forum.

When I had the fastboot activated, note that the boot logo had changed and lotrate to change, but in the end it got a horrible one, after I saw that some applications like netflix no longer grabbed them, and I decided to block it again thinking that everything would return to how it was Before, it locks the bootloader and it turns out that now I have my phone with a horrible startup logo, without my important files and I also cannot download my netflix which clearly before if I could, I don't know what could be worse (At least the phone works) . I need your help, please download a motor tool for the pc called rescue and smart assistant, but I don't know if that will help me to have it as I had before doing everything.

Without more to say thank you very much, I would really appreciate it, if you help me put it as it was before, with its original logo and everything as it was when I bought it, he could never install the TWRP, never go beyond that.

I believe that the phone believes that it still has the bootloader unlocked, but this is impossible as it allows me to enable and disable the OEM option.

PS: when I start the bootloader, an image of the green android would come out, now a white square comes out, here I leave the information that the adb gives me:

:\Users\Gastón\Downlo

fastboot devices

Y224B52HP fastbo

C:\Users\Gastón\Downloads\Motorola\platform-tools_r30.0.1-windows\platform-tools

>fastboot oem device info

(bootloader) 'device' is not

a supported oem command

(bootloader) See 'fastboot oem help'

FAILED (remote: '')

fastboot: error: Command failed

C:\Users\Gastón\Downloads\Motorola\platform-tools_r30.0.1-windows\platform-tools

>fastboot getvar all

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8920-BD.41

(bootloader) product: owens

(bootloader) board: owens

(bootloader) secure: yes

(bootloader) hwrev: P3A

(bootloader) radio: 1

(bootloader) storage-type: emmc

(bootloader) emmc: 16GB SKHYNIX HAG4a2 RV=08 PV=A5 FV=00000000000000A5

(bootloader) ram: 2GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=1F

(bootloader) cpu: MSM8920

(bootloader) serialno: ZY224B52HP

(bootloader) cid: 0x0032

(bootloader) channelid: 0x86

(bootloader) uid: BD529D6C00000000000000000000

(bootloader) securestate: flashing_locked

(bootloader) iswarrantyvoid: yes

(bootloader) max-download-size: 536870912

(bootloader) reason: Volume down key pressed

(bootloader) imei: 256691592100280583

(bootloader) meid:

(bootloader) date: 08-25-2017

(bootloader) sku: XT1776

(bootloader) battid:

(bootloader) iccid: 89011202000051822440

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time:

(bootloader) ro.build.fingerprint[0]: motorola/owens_sprint/owens:7.1.1/

(bootloader) ro.build.fingerprint[1]: NCRS26.58-44-25/32:user/release-ke

(bootloader) ro.build.fingerprint[2]: ys

(bootloader) poweroffalarm: 0

(bootloader) ro.build.version.full[0]: Blur_Version.26.301.32.owens_spri

(bootloader) ro.build.version.full[1]: nt.sprint.en.US

(bootloader) ro.build.version.qcom: LA.UM.5.6.r1-03800-89xx.0

(bootloader) version-baseband: M8920_02.02.06.79.06R OWENS_NA_CUST

(bootloader) kernel.version[0]: Linux version 3.18.31-perf-g8087b62 (hud

(bootloader) kernel.version[1]: soncm@ilclbld34) (gcc version 4.8 (GCC)

(bootloader) kernel.version[2]: ) #1 SMP PREEMPT Wed Aug 14 18:44:37 CDT

(bootloader) kernel.version[3]: 2019

(bootloader) sbl1.git: git=MBM-NG-VBD.41-0-gf35bf13

(bootloader) rpm.git: git=aa33522-dirty

(bootloader) tz.git: git=d9e7085-dirty

(bootloader) devcfg.git: git=d9e7085-dirty

(bootloader) keymaster.git: git=d9e7085-dirty

(bootloader) cmnlib.git: git=d9e7085-dirty

(bootloader) cmnlib64.git: git=d9e7085-dirty

(bootloader) prov.git: git=d9e7085-dirty

(bootloader) aboot.git: git=MBM-NG-VBD.41-0-ge117241

(bootloader) qe: qe 0/0

(bootloader) frp-state: no protection (77)

(bootloader) ro.carrier: sprint

all: listed above

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