[Touch Diamond, MDA Compact IV General] carlosp_uk:
These are the first impressions of a power user after a week with the Diamond - I hope they might help others to decide whether to get one.

EDIT: Things have moved on since this post, you might want to look at post #39 too (page 4)

Background

I'm a power user but also a heavy day-to-day user as well. I use my phone for calling people, basic PDA functions, OTA google sync, web access, IMAP mail, GPS and also .NET software development. (I'm the author of 'Touch Settings') I used to have an HTC Touch. Before that, an HTC Prophet. Before that, an HTC MDA Compact.. ..you get the idea. I like HTC devices. I've stuck with them all, put up with their frustrations and watched them steadily improve. But this phone felt like the most exciting release yet. A massive leap forward in terms of specs. I was calling up Orange for about a month to find out the ETA. I actually RAN to the Orange Shop in Oxford Street and managed to get their last one in stock at the weekend!

So, one week in, here we go...

Great things

THE SCREEN

My favourite thing is the VGA screen. I cannot believe the difference it makes to the look of the phone, seriously. I could never go back to QVGA again now, this is a major improvement. Just reading the operator name in a slim, Arial-Narrow type font at the top of the screen and not being able to see the individual pixels, this is a true step forward. Everything, repeat, EVERYTHING looks better.

THE CAMERA

The auto-focus camera is nothing short of brilliant. Still rubbish in low-light levels, still no flash, but this is light-years ahead of the last one! I still get a little smirk of delight on my face when I hear it whirring as it focuses ahead of taking a picture!

A FASTER PROCESSOR

Hooray! FINALLY!... 528MHz ...4 times faster than my HTC Touch!...in theory. See below.

THE NEW ADD-ONS

Having GPS, FM radio, a tilt switch, a light sensor and more is fantastic. Teeter, the game, is awesome and will impress every person you know at a party.

THE SIZE

The Diamond is slightly smaller than the HTC Touch as well - easier to fit in a pocket. And it really does look gorgeous. Well done HTC.

Enough praise. Because then there's all this:

The Not-so-great things:

THE SPEED

Pop Quiz. Take your Windows Mobile phone. Tap the start button. Then tap 'Programs'. Does the window flash onto your screen immediately? No. There's a delay, isn't there? And sometimes you can even see it drawing every individual icon, top-to-bottom. On my HTC Touch, after a day of use, this took about 2 seconds.

On the Diamond, with TouchFlo 3D running, it's worse.

Skip this paragraph if you don't want a rant. Seriously, when are Windows Mobile phones actually going to get responsive enough to be useable? Delays when you press buttons, delays when you bring up menus, switch applications, etc, etc. What the hell is this operating system DOING with those 537 mega cycles per second??? Having patiently waited through my last THREE sloooow devices, I was thrilled at the thought of a phone that actually whizzed along... ...but it's a bit like going from XP on a slow computer to Vista on a fast computer - no noticable increase in speed at all. Such a crushing disappointment. My old Nokia could re-draw a screen faster 3 years ago. In this day and age, and with a processor doing a belting 500+ MHz, this should NOT be happening. Things should appear INSTANTLY and react the VERY MOMENT you touch them. I am running out of patience. The iPhone is looking more attactive every day.

TFL3D - INTERFACE

Fantastic to look at, but surprisngly sluggish to use. The more days that pass, the more it's becoming apparent that this interface is more about form and less about function. It's also often lacking in visual feedback; sometimes a button will move when you drag it (main nav bar at the bottom), sometimes not! You just have to swipe and see! Visual feedback is a very important part of user interface design.

COMMON ACTIONS, E.G. CALLING PEOPLE

I feel that, action-wise, some things have (incredibly) got HARDER since my HTC Touch. For example, I used to be able to call my favourite contacts with a swipe and a tap.. ..now it's a swipe, a complicated side-swipey thing, a painstaking wait for the piccies to flip around, and finally a tap. Er, hello? This is the MAIN THING I USE THE PHONE FOR - CALLING PEOPLE! I can't even position my favourite contacts in memorable places; again, a big factor in user interface design, hence why you remember where your icons are on your PC's desktop.

HOME SCREEN (TFL3D again really)

I can't add any custom home screen items! What the hell happened to being able to view my list of things to do? (tasks) Seriously, this is a shockingly bad step back. I know there are some apps to work around this, but I'm doing a review of the stock phone and software here.

THE JOYPAD

This should be renamed the joy-less pad. It's virtually impossible to click the Left and Right buttons without frequently mis-tapping and hitting the 'Back' or 'Hang Up' keys instead. There are no markings, you just sort of have to 'guess' where abouts on the flat screen to tap. The actual target area isn't big enough and I'm getting sick of quitting out of screens when I just want to move right or left. I've got fairly big hands but I'm no elephant.

The ipod-style 'whiz-around' wheel seems promising but when you try it, it's under-responsive and jerky in its movements. I would suggest that's why they've limited the applications that support it by default.

NO MINI SD CARD SLOT

Another step back - from 8Gb storage on my HTC Touch (with a mini SD card) to a paltry 4Gb now. Not enough to put all my music on the phone plus nav software, and no slot for more storage.

GROSS GREASINESS

As other forum users have pointed out, all that swiping on this shiny black device - it looks like the back of a transit van after a minute or so of use.

CONCLUSION

Owning an HTC Diamond is without doubt a step forward from an HTC Touch, but it's a smaller step than you might think. Be prepared for a mixed bag of emotions. Joy at the look of the thing, disappointment when you realise it's slower than you hoped, shouts of happiness when you first play 'Teeter', cries of frustration when the screen turns off randomly during calls or you miss-hit the joypad button or you can't swipe the tiny bit of the screen you're meant to.

After all that, I might surprise you by saying this. I would still say this phone is the best option on the market for the day-to-day user who wants an ultra-portable device that packs enough power to do that bit more than just making calls.

Just 24 hours into owning the phone I did my first ROM flash, from 1.37...1 to 1.37...3 - and this helped the speed somewhat and fixed a memory leak. I also tweaked the registry as much as I could. This has helped too, but the above problems are all still too evident, nothing has really improved enough to make me retract any of them. Keep watching these forums, though, because future ROM updates have the power to make this device much, much better.

That's about it, I hope these comments have helped, or given you something to debate in the space below. I'm going to stick with the Diamond for now. But I wouldn't mind betting I'll have completely disabled TouchFlo 3D before the week is out...

Carlos