yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Questions & Answers] sethsmaxx:
I was mainly referring to new posters I seen you have March 1 security update with an exynos note 9. My phone I've tried every scenario you are having issues with I'm on March 1 myself but mine is snapdragon so it could be that exynos update is just affected that's why I said any new reports post processor and date of firmware, because I cannot recreate the problem it looks like your phone is stuck between sleep and wake.

---------- Post added at 02:31 PM ---------- Previous post was at 02:27 PM ----------

Also signup have you tried the april 1 update it has been released since your first post. Maybe that will help.
[Samsung Galaxy Note 9 Questions & Answers] Signup:
Bro, We are also waiting for the same April update but seems Samsung doesn't care about old devices like N9. It has released May patch for S20 but we are still on March patch.
[Samsung Galaxy Note 9 Questions & Answers] sethsmaxx:
I'm using the note 9 just snapdragon version April version came to unlock maybe a week and a half ago. But I haven't updated to it because it is non reversible and I want to be able to switch back to pie if i do get the issue later on or any other issue. I do need to the current update I have is version 3 new one is going to 4. Can you switch back to pie?
[Samsung Galaxy Note 9 Questions & Answers] colthars:
many thanks!!!! great hint!!!! my phone got the same trouble like everyone else on this forum, but the app oled saver was a life saver! :D

but still can't use apps like waze, after opening app, screen slowly gets dark and dark, until anything cant be seen on screen. uber app same thing. to use them, i invert colors in cell settings. got any hint using these ones? thanks in advance! :fingers-crossed:
[Samsung Galaxy Note 9 Questions & Answers] sethsmaxx:
Do you have exynos or snapdragon? Can you post your firmware version?
[Samsung Galaxy Note 9 Questions & Answers] colthars:
snapdragon, firmware N9600ZHU4DTD1 - april 1st.
[Samsung Galaxy Note 9 Questions & Answers] sethsmaxx:
Ok so the newest firmware still has the issue that's what I needed to know. I think I am going to revert back to pie I don't want to damage mine even though it hasn't had any screen issues yet.
[Samsung Galaxy Note 9 Questions & Answers] bomblim:
I have the exact same issue. My observation is that the screen have a tendency to turn green / yellowish when the phone is starting to get warm (when there are background tasks running, or after short gaming session or watching videos)

I found a temporary workaround to this issue (posted in Samsung forum also; hopefully the company will look into it before releasing newer updates). It seems that the phone screen will return to normal when Always-on Display is enabled. Go to "Settings", look for "Lock Screen" and change the display mode to "Show always". It works for my N960F (Singapore set) so give it a shot and see if it helps.

I believe this to be a software issue related to bootloader version 5. For those of you on Android 10 bootloader version 4, I would suggest not to update first.*To identify the bootloader version of the firmware, look out for the number in it e.g.*N960FXXU5DTCA is bootloader version 5 (see the U5) and*N960FXXU4DSLB is bootloader version 4 (see the U4).*

If you want to have the latest security update, feel free to update your firmware but use the AOD workaround mentioned above if you face the greenish / yellowish screen issue.

Downgrading the android version from Android 10 to Pie DID NOT make a difference to the screen issue:

1. My phone wasn't rooted so I could only flash official firmware from Samsung using Odin, and it didn't allow me to flash firmware with earlier bootloader version. It will show an error "Device 5 Binary 4" indicating that the firmware bootloader version that you want to flash is older than the one already in your phone.

2. After I rooted my phone, I installed TWRP and flashed a custom ROM with android version 9, after which I tried to flash an official Samsung firmware using Odin. The same error showed up because my bootloader version was still stuck at version 5 even though I managed to downgrade my android version.

(I have read somewhere that it is possible to edit the tar file of the samsung official firmware so that you can downgrade bootloader, but I wasn't able to do it. Do post instruction if you know how)

Hope this helps!
[Samsung Galaxy Note 9 Questions & Answers] sunbirdp:
My friends, it worked even better than oled saver app, almost to normal again. Mine is Vietnamese version, rooted and tried LineageOs (worked at max brightness too). Using latest stock firware now (20th April). I lost Knox (samsung pay, samsung health) because of this. Wish you post this solution earlier.

Thank you bro.
[Samsung Galaxy Note 9 Questions & Answers] joedellosso69:
I have the bootloader 5 and passed from February to March and April security patchs with no screen issues still now.... N960FXXU5DTC9 N960FOXM5DTC9 N960FXXU5DTCA note 9 Exynos ITV... don't think the problem is the bootloader otherwise everyone should have it. I think it's a combination device/ firmware in some countries... here in Italy it seams that no one is having this issue even in other Italian forums were I am.
[Samsung Galaxy Note 9 Questions & Answers] colthars:
thanks for sharing your experience! but that solution didnt work out for me. In fact, when i turn on always on display, na matters the brightness settings level, screen turns dark, and nothing cant be seen. only appears when i turn on the screen.

waiting for the may update.... :fingers-crossed::crying:
[Samsung Galaxy Note 9 Questions & Answers] xkurosaki20x:
Just got the same issue but in Note8

Just got the same issue but my phone is Note8.

Is there an update for the solution?
[Samsung Galaxy Note 9 Questions & Answers] Domdominic:
Mine is note8 too and i also have this issue
[Samsung Galaxy Note 9 Questions & Answers] sethsmaxx:
I'm pretty sure that this is not a firmware issue but the display is slowly going out I had a note 8 for over 2 years and never any screen issues and just bought brand new note 9 that is only about 2 months old and none of the android 9 or 10 firmware has any issues with screen. I would say if its still under warranty send it in. If not I dont know if it would be cost efficient to buy a new screen.
[Samsung Galaxy Note 9 Questions & Answers] haircut123:
I have a feeling the note 9 screens that make a popping sound when you press on them with slight presure were defective all along and they are finally dying now.
[Samsung Galaxy Note 9 Questions & Answers] DeeXii:
Yall should be really posting info on specific models and cpus.
[Samsung Galaxy Note 9 Questions & Answers] haircut123:
It's not a fw issue people have had this issue over a year ago on pie look at vids on YouTube
[Samsung Galaxy Note 9 Questions & Answers] kanecutter:
Happened to me yesterday while unlocking my phone with the power button.

Specs

Model: SM-N960F

Board: Exynos9810

Baseband Version: N960FXXS5DTD6

Android Security Patch Level: 1 May 2020

Note: I did not have the March update when this issue occurred. I had 5 security updates pending. I hoped by updating the phone to the current May 1st patch would fix the issue but sadly it did not.
[Samsung Galaxy Note 9 Questions & Answers] haircut123:
Bro I bet the screens that are having this issue or yellowing all make a popping sound when you push on the screen due to glue delamaintion am i right?and the people not affected dont have the screen popping issue as it's about half the note 9s out there have the popping issue and it seems around half the note 9s are having this screen discoloration problem now
[Samsung Galaxy Note 9 Questions & Answers] montu89c:
In this list!

I had this issue since Mar security update(N960FXXS5DTB6, N960FOXM5DTB6). It was working fine before. I searched online for any fix but unfortunately I could not find any. I wanted to try moving back to pie and also downgrade the bootloader using Odin but unfortunately I am stuck with sw.rev(bootloader) device 5, binary 4 issue, which means I cannot downgrade my bootloader unless I try a custom ROM. I did not want to flash a custom ROM either. So, I took it to a Samsung service center but they did not acknowledge it as a software issue and informed me that the only solution is a display change and I was out of warranty. They also said that they never had any such issues in their database and informed me that it looks like a physical damage and argued that it was the result of mishandling (by me). I am pretty convinced that it is a software issue as many also reported it. So much so for a costly device and Samsung does not seem to accept it as their software issue yet. Funny, similar issue happened in Galaxy S20 and they quickly patched it up.

Config : SM-N960F (Exynos), N960FXXS5DTB6, N960FOXM5DTB6, INS.
[Samsung Galaxy Note 9 Questions & Answers] Munawar Mehmood:
NO. It is not true. I have Note 9 N960F/DS Exynos variant. My phone screen does popping sound. But i am on PIe November 2019 Update. My screen is still fine. Secondly, after January 2020, i had not updated any apps in galaxy store. Just to be on safe side. So this yellowish screen issue is defiantly with android 10.
[Samsung Galaxy Note 9 Questions & Answers] madthinker:
If my screen got yellow, I turn off screen, unlock with fingerprint and the screen back to normal..but the yellow tint will appear again if I play high graphic game..I should turn off screen (again) and immediately unlock with fingerprint..

Did moving to a custom ROM solve the problem?

~Sorry for bad english~
[Samsung Galaxy Note 9 Questions & Answers] iceepyon:
I never had the yellow screen when I updated my N960N to Android 10. The only issue I had was with the Secure Folder not functioning properly when I tried to update WeChat on it via the Google Play Store in the Secure Folder. I also noticed that the GearVR is also very unstable on my N960N when running 10.

I had to downgrade from 10 back to Pie.
[Samsung Galaxy Note 9 Questions & Answers] haircut123:
It's not android 10 look on YouTube you can see people on pie with this same screen issues last year
[Samsung Galaxy Note 9 Questions & Answers] Munawar Mehmood:
thanks for the information. but i am unable to find any video on youtube. can you please give me link.
[Samsung Galaxy Note 9 Questions & Answers] ekarock:
please if any solution from this problem?
[Samsung Galaxy Note 9 Questions & Answers] bomblim:
I posted this "fix" a few weeks back and I'm now saddened to say that this method just stopped working out of the blue. One moment it was working and the next moment it wasn't. It is now permanently in the yellowish screen state. I flashed a different custom ROM tried it, didn't work. Flashed latest June stock ROM but it didn't work either. But on AOD, the screen appears normal, which is really frustrating. The OLED method recommended is pretty useful, but when placed side by side with my galaxy tab S4 tablet, I just can't help but notice the yellowish tint. This might just be the last time I'm buying a "premium" Samsung device :( I'll continue to try out different settings and post update
[Samsung Galaxy Note 9 Questions & Answers] Maroc_Specops:
The note 9 is a beast.
[Samsung Galaxy Note 9 Questions & Answers] Patilag:
Note 9 Screen Issue

Oled Saver seem to have worked for me:)
[Samsung Galaxy Note 9 Questions & Answers] iceepyon:
Yes, even by current standards the Note 9 is still a beast. Hell my Note 8 is a beast by current standards.
[Samsung Galaxy Note 9 Questions & Answers] KSXu:
Hi Bomblim, I had the same issue in Oct 2019, and Samsung Service Centre at Vivo repaired it by replacing the screen. Now the problem re-appear 2nd time yesterday for the new screen that was installed, after 9 months. However, now I am outside warranty period. Going to Service Centre to see how they intend to resolve this issue. :mad:
[Samsung Galaxy Note 9 Questions & Answers] Patilag:
Try OLED saver app, it mostly resolves the issue
[Samsung Galaxy Note 9 Questions & Answers] KSXu:
OLED Saver to solve Note 9 screen discoloration

Hi Patilag, OLED Saver app works! Thanks for the excellent tip!
[Samsung Galaxy Note 9 Questions & Answers] tribalfs:
Same issue on my note 9 N960F. Issue just appeared today.

https://xdaforums.com/attachment.php?attachmentid=5062913&stc=1&d=1595062195
[Samsung Galaxy Note 9 Questions & Answers] nanan1976:
Happened to me, but now fixed.

Hi all.

Don't know if this is related. Happened to me today after playing around with Dex for PC. Only a few days after updating to June sexurity patch. Screen just washed out - losing amoled's vibrant colors. Change theme, display setting etc, Power off, reboot, safe mode did not restore.

Searched google and xda and tried OLED saver. While initializing, it asked for permission and opened Accessibility setting for permission to reduce flicker forow brightness - here Accessibility setting pointed an error - "color correction setting" and asked to fix. When i clickef yes, boom everything went back to normal like nothing happened. I could replicate the issue nor find such color correction setting in note 9.

Searching google found it is part/feature of android 10 or such. So maybe samsung missed to cleanup this when tweaking their One UI.

If this is related, hope it may help point to some direction.

AM - SMN960F/DS, June security patch.
[Samsung Galaxy Note 9 Questions & Answers] messi2050:
Well samsung screens always have been defected i have j7 2015 and screen started flickering after 3 years, samsung is my favourite brand but they have to put some effort into fixing their displays (many) problems unless that was their intention from the beginning to force people onto getting new phones..
[Samsung Galaxy Note 9 Questions & Answers] Itssmoker:
Note 9 Display issue

Just got off the phone with the Samsung service folks. It took about an hour and requesting to talk to a supervisor, but I managed to get a free screen replacement. 18007267864, I called that number and requested an agent. When I got through, the woman I spoke to was adamant about this discoloration issue not being a "known" issue. She said this was the first time she has heard of it. She apparently looked at "other" records and didn't see the issue there either. After she requested that I go to a Samsung repair place and pay out of pocket for a new screen, I asked to speak to her supervisor. I waited, she then told me her supervisor would call me back. I said nope, I'm staying here, I can wait until the supervisor is free. So I continued to wait. Finally spoke to the supervisor and explained the issue again. The supervisor also said that she has not seen this issue before. After explaining to her that you can literally Google 'Note 9 March update broke screen' and see the thousands of complaints, I found it hard to believe Samsung has not "seen" this issue. Finally she offered for a screen replacement either via shipping it in or a service center.

Here's to hoping a replacement screen will fix this phone. I've always loved Samsung phones, hopefully they get this issue squared away.
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
The process is you need to take it to a Samsung service center.

They will then give you a bill saying zero rupees with their finding. You need to take that bill number and then escelate it thru Samsung online support. They will also give you a quote as to how much to fix it i.e in my case full mother board replace for Rs 28,000/- The board only costs 14K.

I had an audio problem over heating and bat taking longer to charge after the update. I had not done any updates for a long them then about 15 days ago I did the update.

It starts by acting flakey and then finally stops working.

It seems you can not roll back the firmware. So only solution is for Samsung to roll out a fix before it turns into a hardware problem.
[Samsung Galaxy Note 9 Questions & Answers] salmanshah:
received July update, display issue not solved.
[Samsung Galaxy Note 9 Questions & Answers] amirfathi:
I also got this issue. Same here. I turn on the device, everything looks good, after 4 min of use it gets discolored and horizontal lines on the display. Mine is already out of warranty! Hope I can get a replacement for free.
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
Wow I feel like a prophet. A few weeks back I was sitting in front of the Samsung service guys and I told him. Better get used to hearing a lot of complaints. On the note 9. Keep your ear to the XDA forum. Because it will crop up there.

I have been researching this problem for a few weeks now.

The good news Samsung is not the only phone to be hit with problems since this Android 10 update.

Even the Google Pixel Phone was hit. Then the Asus Rog 2 phones were hit. Then Samsung it follows who released the update first. Just follow the timeline. The only guys who were not hit One Plus.

They did some serious testing before the release. (Correction failures were limited to Exynos chips only. One plus use the SnapDragon CPU).

This hit the S20 this years flagship for Samsung the worst. So they focused all their attention on fixing this. Seems like note 8 and 9 users were not a priority.

If you look into the problem faced by the Pixel phones you will find sensors packing up. esp the proximity sensor.

The problem was getting mass reported on Google but Google just shut down the thread.

https://www.androidpolice.com/2020/...r the,ambient light sensor, and accelerometer

In my case it started overheating, slow bat charging, sketchy audio and then the audio failed.

Samsung is trying their best to worm its way out of addressing this issue.

A visit to Samsung Support there is a 3-hour queue. 99% of the problems either audio or display related.

Most of the phones out of warranty. And standard reply by Samsung is to over quote on the board replacement. They do not want you to take the board replacement route because they know the problem will return. They are basically lost.

Samsung seems to have outsourced their support in India. This is a major major blunder they have made. And will cost them dearly. If they don't start treating their customers right.

So far its day 7. And I am still waiting for a reply from Samsung. As to what their solution is.

One thing is for sure. This is the last Note phone or Samsung Phone I buy in this lifetime.

Samsung sales shot 26% this quarter because people stopped buying china's phones. But people are not stupid. If you provide crappy support esp on flagship devices people are not going to stick around as loyal customers. I expect the latest one plus phone to break all sales records.
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
Specs

Model: SM-N960F

Board: Exynos9810

All updates done.

No display problem. No display poping sound. Phone was protected with Glass Dome from day 1.

But Audio dead. Over heating, and slow bat charging.
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
I heard back from Samsung. After they sat on my phone for a week.

Basiclly if its even one day out of warranty their stand is pay for a new display or main board.

The price is so high nobody takes that option.

Price for a new board for a note 9 they are asking 28K. Rs.

Lets just say I am giving their Note 20 Launch a skip this year. The first Note Launch I have missed in 10 years.

The issue is they have outsourced their complete support to a 3rd party in India. So there is no connection between support and the company.
[Samsung Galaxy Note 9 Questions & Answers] XeroHertZ:
My note 9 has the discoloration problem permanently now...it used to be intermittent not anymore :( using oled saver app made it usable at least for now
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
The key point I got from the S20 failure.

1. It only seems to affect the chips they dump on 3rd world countries i.e. American Phones with the snapdragon did not have this problem.

2. Most of the phones affected were under warranty. So if they did not fix it they would need to replace parts.

But for note 9 users most are out of warranty so the solution is change board/display. Also I fail to understand why replacement parts from Samsung cost twice or more of their market price.

All these problems seem to be linked to the Android 10 update. Like I posted earlier I have followed Pixel and Rog 2 phones who also had similar problems after the update.

They do not even want to try re-flashing the firmware to see if it helps. I find they are ruthless in the following conditions. 1. First they look for physical damage. Bumps and scratches if they find something they wipe their hands off warranty or helping. 2. They look for water damage sensor trip even though the phone is supposed to be water proof. 3. They look to see if you have rooted. 4. They look to see where you purchased the phone. If outside India they wipe their hands off. 5. They look to see which number the phone was first activated with. If you cant produce that number they wipe their hands off your case.

The key issue is they have outsourced support to a 3rd party in India. So no connection between company and support. This is my gut feeling. I have spent in total 6 hours with customers waiting for support. Not one person left smiling. I feel a flag ship phone which costs so much should last at least 2 years. Trouble free. Is that too much to expect ?. I think the last great phone they made was the Note 4. They are good at making eye candy. But service and support is lacking. I really loved all my Note phones. Till I had to deal with their support.
[Samsung Galaxy Note 9 Questions & Answers] cfds:
We have 2 Note 9's here, mine is nearly 2 years and the one from my wife is a bit younger. Both are running android 10 since it came out for the note 9.

So far both phones are running great, no overheating problems nor display problems just rock solid phones. Mind you I had my fare share of problems with Samsung, an pristine S3 with the sudden dead syndrome, than several note 4's slowly dying due to EMMC failure. Lets be honest, which tec company provides a good aftermarket service? Take Lenovo, they used to build very good laptops but lately they produce a lot of crap and you as a consumer are left hanging. You end up paying premium money and the day you run into problems you have to fight for your rights.
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
My Lenovo Think Pad W520 is going on 9 years with not a single problem. Its an i7. With SSD. Still flies.

And it has seen some really rough use on race tracks across India. In blistering heat. Of Chenai. Our pits were 52c at one point.

Bottom line is Samsung service sucks. Check out their score on their official FB page 1.6 out of 5.

They have lost their connection with their customers. And the mistake they made was outsourcing their support to a crappy 3rd party.

Im a lgocial guy. I will listen if you can explain why a flagship phone that costs a lot of money cant last 2 years. Without acting up. Esp when its spotless. Not one scratch or drop or water damage sensor triped.

But if all you can tell me is pay 26,000 to 28,000 to have the problem resolved Im not biting.

They do make the best eye candy phones in the market. Ill give them that. But if your support sucks whats the point.
[Samsung Galaxy Note 9 Questions & Answers] cfds:
They don't want to repair "old" phones, they want to sell new phones. And this does not only applies to Samsung, Huawei, Lenovo etc they all want to sell new products. I am afraid we live in a consumption world where providing warranty is something required by law. Explain me why we only get software updates for 2 years, does that mean that after 2 years our devices are broken?