yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] kcodya:
If it makes you feel any better, I pre-ordered 2/22 with an expected delivery of 3/5, and my order has just vanished. Samsung doesn't even know what happened.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
Wtf! Sorry to hear that, Samsung needs to get there **** together on these orders, and been lot of cancelled orders for no reason:rolleyes: also I always check the Samsung app and on there website, sometimes my order history disappears on the app, and I have to clear storage and re-sign in to reload my orders in the app, but there always there on the website through a web browser.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Nope, cancel button is still there. It remains.

It's like the scene in Independence Day where they drop the nuke on the mothership and thought they blew it up and when the dust settles, it's still there!

https://youtu.be/yvQt-4YyeuU?t=144
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
Good one lol, I love that movie, yeah I thought there would have least been change of the cancel button disappearing or something over this weekend we'll see what happens this week I guess mines supposed to ship this week, I'm not hold my breath on that one.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
I have two packages in my Fedex advanced tracking page. Pending. When they change status I get a text so I'll know when it actually gets handed off. Service is two day so if they are handed off this Friday that would mean March 17th delivery. Which was my original delivery date. Not sure why it changed to the 18th. At this point who knows what will happen!
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah I have one that's pending from samsung in my Fedex manager too from 3/01, so we'll see if that's the label they plan on using this week to ship my phone or there will be a completely different label:eek:
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
If mine isn't shipped by Wednesday I'm cancelling and saying screw it. This is just stupid that mine is back ordered. I ordered on 2/21 [MENTION=1574699]4am[/MENTION] and I'm still waiting. Worst launch they have don't to date.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
did you order the 512gb unlocked version? Yeah I thought about cancelling and just ordering the 5g Note 10 plus for tmobile, but I`ll give until next monday and see what happens.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
yes it was the 512GB black TMO variant.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah I had originally ordered the 512gb TMO version at 12:10 am est when preorder opened, then I changed my mind, if I remember correctly even ordering that it said expected delivery was the 9th, but then I cancelled my order on the the 23rd and reordered the 512gb unlock version on the 24th, and says ship the week of the 13th and expected delivery the 16th, it will be last time I preorder from samsung.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
ok well there has been a change on the orders page. My ability to cancel the order has been taken away so this is promising that it will be moved to shipped soon...
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
That's good to know, hopefully mine will disappear in the next couple of days.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 94b20gsr:
Currently have 6 pending shipments in my FedEx delivery manager. Only waiting on a 45w charger and a black leather case for my Ultra. Never seen it like this from Samsung.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah That's nuts to have that many pending labels, who do they have working at Digital River were these are being shipped out of. lol
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
just got my Fedex Shipping notice .. expected delivery tomorrow.. Hopefully yours isn't too far behind..

Ofcourse if its my extras im going to be disappointed..lol whats the chances of the buds and cases making before the phone.. Could happen..
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
I have everything BUT the phone, so yeah it could happen! LOL

My cancel button is still present, ordered on 02/23. Expected delivery 03/18.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
that is exactly what it is.. darn it!!
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah my cancel button disappeared within the last hour, and I`m like CPU I have had my Active 2 watch and galaxy buds+ since middle of last week, so whats your weight on the shipping label, I know lot of people said theirs had 2 lbs for the phones and 1 lbs for the extras, that what was on my watch that came from Tennessee and my galaxy buds+ came from Texas. I`m just glad my cancel button is gone!
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
It's 1 pound and they confirmed it's the extras
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
I have two pending tracking numbers, both one pound.

There are three more that are cancelled!

EDIT:

Just checked, the CANCEL button on the phone is gone! :D
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah hopefully we`ll get lucky and they will ship the phones in the next 2 days at the latest.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Here's where it is.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
heres mine but nothing in fedex manger or anything hopefully may tracking tonight
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
Looks like Samsung just created the shipping label for my phone, shows 2lbs and say delivery for tomorrow still needs to be picked up yet, I got the notification from fedex, order status still shows processing hopefully it will be picked up yet this evening, fingers crossed
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
Looks like my phone was picked up and is supposed to be delivered tomorrow, just did the hold at Walgreens for pick up since it needs a direct signature for delivery!!
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Mine has shipped as well.

2 pound package, scheduled delivery Thursday, 03/12/2020. Indirect signature required.

That is a brand new tracking number and there are two other one pound parcels still pending. :)

Samsung store still shows processing with estimated delivery of 03/18/2020.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah my order info on the app and website still shows processing and not shipped, I know there has been few instances from other people there phone showed up out of the blue, and were never alerted by samsung that there phones had shipped, looks like our situation too, would have never know if it wasn't for fedex manager.:rolleyes:
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 94b20gsr:
Just received the email stating my Note 10+ trade in was successful. Still waiting for my Black leather Ultra case, says coming soon on the site.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Negan:
The black leather is fantastic. I love it
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] GlitchMob:
Sign up for a FedEx delivery manager. It'll update before Samsung tells you it's shipped. That's how I get my confirmations from Samsung. Their notification system is pretty slow.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 94b20gsr:
Last update. Just received the Leather case that was ordered when the phone was. Ordered 2/21, received 3/20. Phone arrived on 3/2, 45w charger 3/5, Buds+ 3/10
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] abowlby:
Phone was supposed to be here on the 17th, was supposed to ship the week of the 13th. It has been sitting in Coppell, TX since the 11th and when I call/chat they tell me that they don't know when it will ship (if ever) and that I cannot cancel. The cancel button is still available on the website, but returns an error anytime I try using it.

Oh, and I've been told "wait 3 days for an email" multiple times now. At this point I am not only done with the phone but the brand. I'm passed dissatisfaction and into the zen of knowledge building reconciliation.

My question for you fine folk is, if I change my debit card number will that prevent them from charging me $1600 at some random time in June? I need a new phone and need closure on this because I already know the game they are lining up to play.

I have on record their refusal to cancel and as such, disputing the charges won't be difficult, but I'd feel better if changing my card number worked. Thoughts?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Wow that's crazy. Coppell is the demarcation for shipping so it doesn't sound like they have a phone to send you, that's just a label you're looking at.

Changing the (charge card) number may not be enough. I would not feel comfortable without contacting the financial institution and letting them know what's going on and requesting they reject any charges from this vendor. Since you ordered there would be a preauthorization hold for the purchase price and this transaction ID provides information for them to block.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] abowlby:
Thank you so much, my dude. I hope in someway you are repaid for this kindness. The pre-auth hold number, were would I find that? Would the bank have it?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Yes all transactions are logged and banks can look up for reference under account transaction history. This typically isn't on a statement since it's a hold that drops off after a few days but the logs are always available for investigation whenever there's a discrepancy, suspected fraud, crime, et al.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] abowlby:
Just wanted to update in case anyone else, like me, is having this issue. I just called my bank and while they can't stop payment because a transaction hasn't been created (which is odd) they notated my account and asked that I call up and dispute the charges if (more like when) they are made.

I have recordings of them refusing to cancel, I have chats saved and I have pictures of their website refusing to allow me to cancel.

Getting punished for being a loyal customer ... smh. Thanks again cpufrost!
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] EvoKnvl:
I received my $35 additional credit by email this morning as well.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Wacky2bakky:
Yeah I waited and got the email this morning saying pre orders were ready. When I clicked link within the email, I followed through with the order and was able to get the $235 instant credit since the email was tied to my reservation.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Wacky2bakky:
Was able to order myself the new Galaxy Buds+, the 45 watt fast wall charger, and a black silicon case. Not a bad deal at all especially with me getting $600 off for my S10+. Said delivery by March 4th, less then 2 weeks away ???
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] VZTech:
Just stopped at Best buy to check it out. Samsung nailed it! Gonna be a long 2 weeks

I think i left some jizz on it.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Zargon335:
So previously when you could pre-pre-order, the Samsung site showed a trade in credit for the Pixel 3 of $300 (same price as the 3XL). Now that pre-orders are live, it has dropped to $200. Anybody else notice this?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] chetly968:
I got the $35 for the ultra
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] VZTech:
This is total BS on samsungs end. I only got the $200, then supposedly i will get an email tomorrow with a code for $35...WTF? I wanted it all at once.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] johnwayne27:
I got the $35 with rhe ultra
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] garyHal:
I got $300 this morning. I don't know if they credit it differently if its XL or non-XL.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Zargon335:
You got $300 for the non-XL?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] garyHal:
XL
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 499:
About 2 am this morning I got the email and my $235 credit.:good:
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] _Dennis_:
Yeah, super dumb that we didn't read the information about the $35 and wait for the email as they told us to do......

Super dumb that they didn't email us immediately, they should have just dumped all the emails at once, in fact maybe just CC everyone.

---------- Post added at 07:17 AM ---------- Previous post was at 06:49 AM ----------

I just cancelled my preorder......

But only to reorder it (still March 4) on rakuten because they have 10% cash back.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] VZTech:
Never got the additional $35. Its 24 hrs later. Here I go again, contacting them.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] _Dennis_:
This might sound like a dumb question but, you're looking in the email associated with both the account you pre-ordered and the account you pre-pre-ordered, and those are the same account? I had mine set up for my work email so it was there Friday morning when I went to work. Also checked spam folder and any other folders?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] VZTech:
Not a dumb question. I clicked the link yesterday morning, preordered, but i only got the $200. I then contacted them, they promised I would get another email with an addition $35. Well i never got it. I knew they were full of sht. These reps just tell you whatever they want. Samsung and google need to get there act together with customer service. Apple has the BEST customer service. I just wish I like IOS.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] mopartonyg:
The cash back is only on the Rakuten site, is that correct?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] bkeaver:
Ordered my 512gb around 4am yesterday. I actually ordered it before they sent me my email. They sent me an email last evening telling me that they noticed I ordered before my email came so they gave me an additional 35.00 credit to use before 3/31. Thought that was awesome.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] _Dennis_:
I used their app, and within the app it takes me to the Samsung store webpage.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Geekser:
So did I -
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Yes you will have no issues with a dispute there.

Kind of funny, I had the OPPOSITE problem, i.e. they cancelled my order! So I had to re-order and lost place in preorder line. This has been the worst preorder experience ever.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] beryenbeh:
I ordered my S20 Ultra 512gb (T-Mobile) on February 28th, 2020. A couple of days later, order status on Samsung's website said "Expected Delivery: March 24th, 2020"

I kept contacting Samsung Live Chat for updates since they haven't sent me any shipping information and each Samsung support representative has told me that it will be shipped soon and that I will get the phone on the 24th.

I checked my order again last night and the date changed from the 24th to the 31st. Anyone else experience/seen this?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] abowlby:
They simply removed any and all shipping expectations after they missed my delivery date. Calling or texting in, no one knows either. It's a parade of canned responses.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] beryenbeh:
mine just got changed. expected delivery is still the 31st but the status is now "in process" not sure if it'll get here on time but it's better than nothing lol.. btw what was your delivery date? and pre-order date?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Inenting:
I pre ordered my ultra 512gb on launch day from samsung (netherlands) and mine has been delayed to 28 may...

The 128gb they can deliver next day but 128gb in 2020? No thanks
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] Wacky2bakky:
Just a heads up. Not sure who all in this post did a pre order for the S20 Ultra back on Feb. 21st when pre orders opened directly through Samsung but just to remind you, I had both orders of the S20 Ultra i had pre ordered cancel on me like a week or 2 later right when they were supposed to ship. Called Samsung that day and they were experiencing issues where orders were being canceled for no apparent reason. Got order cancelation emails and in my Samsung app order info showed orders were canceled. Ended up doing my business else where and have had my phones for a couple weeks now. Well about one hour ago, I got bank notifications for 2 charges pending from Samsung and it happens to be the same amount for the taxes I would of paid if my orders would of went through with Samsung. My order info on both my orders still show canceled and I didn't get any kind of emails from Samsung stating what its for. Their billing system must really be ****** up. I'm on the phone with them now. Just wanting to see if any of you guys that had orders canceled on ya are having any charges come through from Samsung. I'm livid. Their lucky i had the money in the bank. Trust me, all the issues I've experienced with Samsung this year is making me look at other companies.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] garyHal:
I just got a Samsung charge come through today for $12.47. I called Samsung and they don't know anything. They told me to call the credit card company. My CC doesn't know anything about the transaction and just told me to dispute it.

I was just about to post to see if anyone had mysterious charges come through.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] kcodya:
Bit the bullet and preordered an Ultra. The 10% cashback from Ratakuen and a 5% referral code, plus $50 in Samsung Rewards points helped.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
yeah I had ordered my s20 Ultra 512/16gb on samsung.com at 12:08 am and I had to go to Best buy today , and actually held the s20 Ultra black and it was awesome the screen was so beautiful, even from the Note 10 plus I had, I`m glad I got the black, the camera module blends in better with the back and doesn`t stand out like sore thumb like the grey color, going to be a long 2 weeks lol
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] ikm19:
I just got $25. Not sure why
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Guys and gals you may want to login to the Samsung store account and check your orders!

I checked mine and everything has been cancelled! I know my credit card is fine because I had a preauth hold when I ordered!

I went back to order again and now the shipping date has slipped to March 13th!

And this problem is apparently fairly widespread too.

https://us.community.samsung.com/t5/Galaxy-S20/S20-ultra-Preorder-cancelled-No-email/td-p/1114560

I never got any email that it was cancelled either.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] dmb219:
That's crazy. Just checked my order, it looks ok. I had a lot of trouble logging in and purchasing but I assumed it was the out of hand firewall/av at work. I got right in when I got home. Seems with every new phone there are people whose transactions disappear.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Ok so I went back through emails and clicked on the reservation link. It showed the $225 credit so I reordered. Who knows when I will get a phone! Samsung's South Korea facility has been idled due to COVID-19 concerns and who knows what, if any impact this could have on future batches.

This order shows placed and they put a hold on my AMEX so there's that.

But if it gets cancelled again...GRRRR!

May be a sign to wait for the Note 20 Ultra. ;)
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] aroy97:
Most of their phones are manufactured in Vietnam and India so we should be fine.

And wtf they put a hold on your card? I used my Amex as well but I'm not sure if it's on hold, the amount total is there but as pending.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] ilandboi14:
I'm looking for the most savings. I am coming from a Note 8 but I'm gonna gift to my sister so what I am gonna do is buy a s10+ from swappa and use that trade in value. I figured $450 for the s10+ and taxes gives me a discount of about a hundred towards a s20 ultra. But now I see that there are also 10% cash back which I will now look into.

Any one have any other tips/tricks ?
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
Yes it's pending and should drop off in a few days.

Everything is confirmed and I got an email saying so.

BUT, expected delivery is March 17!!!

Usually an indicator that it's about to ship or has shipped is seeing the charge appear again. Funny thing is with my Note 10+ the charge didn't show up until a few days AFTER I received the phone. I use the phone app so as soon as any charge/preauth hits my account I get pinged and it's real time.

In the past my phones were either made in China or Korea. Sometimes Vietnam.

Finally, I'm not satisfied with their billing system. I'm being charged sales tax on full pre-discount amount when it should be the actual purchase price. Essentially in my case it's double tax as the discount shown is about as much as the total. This is wrong and they need to fix this!
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] _Dennis_:
This depends on where you are. Some places charge sales tax on the pre-discounted price, some on the total sales price.

My tax rate is 8.7% and I paid $60.90 in taxes. That works out to taxes on $699.99. Pre tax my charge is $699.99 so send like taxes on the charged amount not the full price for me.

Edit: for example new York State charges taxes on sale price, unless the same is a rebate then it's on full price of the item. https://tax.custhelp.com/app/answer...le,-is-sales-tax-due-on-the-original-price-or
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
I checked my last order (Note 10+ from August) and I paid sales tax on the order subtotal. Our sales tax is 6%.

On this order with a subtotal of $899.99 the sales tax charged is $95.64.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] _Dennis_:
I'd contact Samsung and see why they charged you more sales tax than was due. They likely will not have an answer but might fix it.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] kcodya:
They also charge tax on the pre-order freebies too, unfortunately.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] _Dennis_:
Here's mine

Tax rate is 8.7%
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] cpufrost:
I would do this but right now I'm not rocking the boat because another order cancellation will probably push the waiting period down the road even further! I already lost 11 days as it seems! :|

But within the return period and before the deadline to send in my trade, I will be sure to open a case to get this fixed.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] VZTech:
They didn't for me. I only paid tax on the net amount after all discounts. I'm in ny.
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] johnwayne27:
How did you lose 11 days? Sammy app still shows march 4th ship days for all s20's
[Samsung Galaxy S20 / S20+ / S20 Ultra Questions & ] 2015Ducatimulti:
well I was A dummy I decided to cancel my pre-order for the S20 Ultra 512gb tmobile to get the unlocked one, and right now samsung website says the unlocked version the s20 Ultra 512gb are available to per-order, and it wont let me.....keeps removing it from my cart and says to high demand this is out of stock, so I chatted with rep says there is stock its getting low and need to keep try to snag one, I have tried everything to snag one and no luck WTF!