[Motorola One Zoom (aka Pro) Guides, News, & Discus] rafikowy:
First of all. Three Moto devices already received Android 10. Few of them received December 1st security patch. Moto G7 Plus (2,5 times cheaper device) got Android 10 BETA today.

As an owner of Moto One Zoom who spent 450euros on "top" Moto smartphone, wanted to compare stuff from above to my phone:

- October 1st security patch (received it... three days ago, funny.)

- any signs of Android 10? no. :)

Plus look at my conversation with Moto Support. The same story was with UK support and polish one.

me: Rafał

Moto Agent: Karen

CONVERSATION:

Karen: Hi, my name is Karen. How may I help you?

Karen: Hello! Welcome to Motorola Canada technical Support!

Rafał: hey Karen

Rafał: first of all: i'm very dissapointed with Motorola

Rafał: I spent 450 euros on moto one zoom which lacks of security updates and OS update

Rafał: currently this is your most expensive model in EU

Karen: I would be glad to assist you today! Just in order to document this conversation, would you be so kind of helping me to confirm your full name, email address, phone number and the country from where you are contacting us?

Rafał: let me explain more...

Rafał: Rafał, MY_MAIL@WAS_HERE, Poland

Karen: I see, did you purchase your phone in Canada or Poland?

Rafał: Poland

Rafał: but it does not matter ;)

Karen: Okay, I would like to inform you that you have contacted now the Canada support, Rafał.

Rafał: your two times cheaper devices are getting regular security updates and few of them already got Android 10 update

Rafał: even 2,5times cheaper moto g7 plus which is 1,5y older than moto one zoom got Android 10 in soak

Rafał: this is not fair

Rafał: where should I expect Android 10 update for my phone?

Rafał: and some newer security patch? (the last one i received this week, was for October 1st - was more than dissapointed)

Rafał: polish and uk support couldn't answer.

Rafał: that's why i'm here :)

Karen: I would like to explain to you that updates are sent to phones over the air as they become available, there is not a way for us to know the specific launch date. For the most accurate information, I would suggest you to contact your local support.

Rafał: before they "become available" they should be developed, dont you think?

Rafał: why they "become available" for cheaper devices first?

Rafał: and why crucial security updates are not released for your "top" model first?

Karen: Updates are sent out by batches, for Canada, in some cases they are launched by the carriers.

Karen: For the most accurate information, please check again with your local support.

Rafał: so you're telling me that next update for my RETEU moto one zoom is ready and it's waiting for its release? :)

Rafał: as i said - they dont know literally ANYTHING

Rafał: so how can i get ANY informations?

Karen: My apologies Rafał but we do not have information related to updates from other countries, I can talk only on how they work in Canada.

Rafał: this gonna be the same firmware

Rafał: RETAIL one

Rafał: so when canada should expect Android 10 or security updates?

Rafał: you know, I can prepare link for OTA, sideload it to my phone and install :)