[Fire TV Q&A, Help & Troubleshooting] Fifth313ment:
I have two Insignia Fire TV devices. I have the 55" and the 58". After the most recent update (Fire OS 6.2.6.9 NS6269/2372) the TV drops all audio, usually happening after a graphical or video glitch. Sometimes it never comes back and I'm forced to reset the TV (via menu or remote hold select and play)! On Netflix the video will be playing and then all of a sudden it will buffer indefinitely and when I go back to the menu or exit and come back all sound is gone. The audio is gone everywhere, the Amazon menu also and in every app. On YouTube the video will glitch and repeat itself and then the audio is gone. On other apps sometimes there is no visual que and the audio is just gone.

So something has happened and I'm not 100% sure if the last update did it but about a day after that update I started to notice it. At first I thought it was a storage memory glitch. On the 55" model we had an issue where sound in many apps would be like 2 seconds behind the video and it turned out to be a storage issue. We had less than 600MB of space left and when I cleared up to 1GB+ the issue went away. So I did the same thing on the 58" and deleted many apps getting to 1.3GB free but to no avail. Amazon and Insignia are very good TVs but having only 4.27GB (probably 5 or 6 GB) is a joke! There would have been a $1 difference to make it like 16GB or higher! And when your screensaver app uses 500MB to 1GB WE SHOULD HAVE MORE SPACE! And using an SD card would be good if that wasn't also buggy as heck! I added an SD card to get my live TV video to go beyond 2 minutes and it worked for a day and then went back to 2 minutes and just to get it to work I had to format the flash memory to internal storage and then back to external. It was a joke but this is annoying.

My audio drops out two to three times a night and sometimes a reset doesn't fix it and I'm forced to pull the plug for 30 seconds. I also found that in Live TV mode the audio goes out every few minutes for a few minutes and then comes back on and does this cycle over and over forever! I think it's a system error also as the live TV buffer video so you can rewind and fast forward for two minutes and I think this is also being affected by this issue. So not even live TV is safe for me to watch now that I can't use any of the apps! WTF!? The tv is unusable! This needs to be dealt with ASAP! This is a software issue or unplugging wouldn't work. And I was going to try and hard reset and start over but Amazon should know about this and if it was the update it's going to happen again. I am here to provide anything Amazon needs to get to the bottom of this. I'm sure many people are experiencing this bug but it was hard for me to find the place to report it!? I don't have this new issue with my 55" model. Please help!

Info on TV:

​Insignia 58" 4K Fire TV Edition

Software:​ Fire OS 6.2.6.9 NS6269/2372

​Fire TV Home Version: 6200198.1

Model: Insignia NS-58DF620NA20

Storage Capacity: 1.01 GB of 4.27 GB Available​ (I had it up to 1.3 but the screensaver app keeps taking huge amounts of cache space!).

Also weird is my 55" model shows NA (North America) and 19 at the end to designate 2019 while my 58" shows 20 (I'm guessing meaning 2020 year model). Also the 58" model is gone from Amazon and BestBuy while the original 55" and below " 19" models are still for sale. Was there a hardware bug?!

Sincerely,

5th​