yashsingh1/xdaforums huggingface dataset:
[Touch Diamond, MDA Compact IV General] aiwama:
Just spent 45 (yes 45!) minutes on the phone with two different T-Mobile agents. (actually one agent and one supervisor). Both of them referred to their respective bosses to get answers for me. A summary of my questions and their answers:

1. When will Compact IV be available?

"Our computers say it will be soon. It is still under testing."

2. Some of your colleagues are saying that it will be available on Mon/Tue...

"Don't know about that. My computer says 'coming soon'. Doesn't say when."

3. Do you have different computer systems?

"No. It's just one system for the different call centres."

4. So, how come some of your colleagues are already offering deals!?

"That's not possible in T-Mobile. Maybe some other network."

5. How come T-Mobile Germany has been selling Compact IV for 2 weeks and the same PDA is not available in the UK?

"I think the German version is different. Our mobiles are not going to be the same."

6. T-Mobile Germany offers in their Compact IV exactly the same stuff. So, whatever the glitches are in the UK why don't you get info from them?

"I guess the British Compact IV will be different."

7. Are you aware of all your customers leaving in droves for Vodafone and Orange?

"We are still offering the best deals in the marketplace."

8. Well, if the testing doesn't end soon I'll be calling for my PAC.

"No problem, sir."

:confused:;):mad::eek:
[Touch Diamond, MDA Compact IV General] mattie01:
they told me early next week and wont neg on any deals untill the phone is released.

if they cant better the orange deal i will leave for that, as its less of a deal that the mobile data is looking better.
[Touch Diamond, MDA Compact IV General] Towserspvm2000:
This is what i'm on, so let us know what you hear.... "Tmobile will be pleased to offer you the upgrade for £199, Sir"
[Touch Diamond, MDA Compact IV General] mikealder:
I wanted the Rapheal on T-Mobile (Vario 4) but this is being delayed from what I was told, in the end I decided to switch to MWg with the Zinc-II, its not here yet but a decent looking unit, no VGA screen, but I don't consider that a big problem - VGA on such a tiny screen isn't going to be much use. And the slightly higher speed internet access would only be available in certain areas.

I did consider the Compact IV but I have missed the fold out keyboard, so it was time to shop around and sadly HTC didn't come up with a device that on paper meets my needs - Mike
[Touch Diamond, MDA Compact IV General] spangelsaregreat:
Hi,

With tomorrow being another of the Compact IVs d-days I decided today to see what other deals I could get on the Diamond.

I went to Phones4U as they were the only local store with it in stock. However, there were not able to offer anything better than what Orange have online.

Did have a play with the phone and it is nice, I really like the size, basically what I have been looking for from a WinMob for a while.

I also phoned Orange to see if it was possible to get any deals on their £30 tariffs (e.g get the line rental for less as some others on the forums have managed) but unless you are a previous customer they would not budge.

I am a very low user in terms of talk time and text but need the unlimited data. Oranges tariffs don't really suit me for data if I am buying all those texts and minutes and not using them.

So the wait continues for T-Mobile and we will see what they can offer on upgrade or new contracts.

Regards
[Touch Diamond, MDA Compact IV General] mikealder:
Have a look at the unit I mentioned in the post above yours, it doesn't have VGA but so what and it can be purchased on T-Mobile with Web-n-Walk which is still the best for data in the UK on a flat fee from what I have experianced, otherwise wait until I get it and I will post up what I think of the unit, the current HTC devices are suffering from poor graphics drivers and feel slow in use, whether this is due to the Touch interface I am not too sure, but all I want is a PPC based phone with GPS - time to go back to basics and something that works (I hope) - Mike
[Touch Diamond, MDA Compact IV General] selspiero:
some more information:

just spoken to upgrades this morning, and it is now on their system. I have upgraded to the MDA COmpact IV on a Flext 50 for free.

It is showing as out of stock on her system, but she thinks they will be coming in at 'some point' today, so it has been noted on my account, and i will get a call today before 7:30...

so - just got to wait for the stock now!!
[Touch Diamond, MDA Compact IV General] mattie01:
intresting as i spoke to sales and they said it wasn't going to be released untill end of august.
[Touch Diamond, MDA Compact IV General] selspiero:
what this morning? did they say whether or not it was on the system?

I have spoken to them many times over the last few weeks, but today was the first time they offered me prices... the phone still says out of stovk, but i suppose that is better than coming soon.

I suppose it could well be out of stock until the end of august!!
[Touch Diamond, MDA Compact IV General] theevildrd:
The T-mobile upgrade team play Chinese whispers

I spoke to the T-mobile upgrade team yesterday and was told that it wouldn't be available until the end of July.

The lady I spoke to, couldn't tell me if that meant that I could pre-order it at the end of July, or if it would be available to purchase at the end of July, or if it would in their shops by then.

However, this was much better than earlier on in the week when I was told that it would be available by August, and the day after I was told that they didn't know anything about it.

Very exciting that you were able to order a unit this morning. I must ring the upgrade team today to see what part of the T-mobile Chinese whispers game the representative has to offer me. Fingers crossed that I get hold of somebody who knows what is going on.

theevildrd
[Touch Diamond, MDA Compact IV General] mattie01:
they said it was showing on the system and they had possible prices but these where subject to change as it hadn't been relased.

i did say that orange had it avalible now and for £39:99 on a £30 a month contract. which she went to the orange website to confirm, as she didn't think they had released it yet.

she seemed pleasent enough and i think was geniuely trying to be helpfull.

i'm just getting fed up with the waiting game. when i know i can get it on Orange.
[Touch Diamond, MDA Compact IV General] selspiero:
i know what you mean, but the orange packages arent as good, plus i have employee calls on my t-mobile account, so flext50 only costs me 25 quid a month w/ data...
[Touch Diamond, MDA Compact IV General] leaskovski:
Well, it isnt showing up on the website yet, so techinically it isnt available on T-Mobile (yet). How slow are they! Get with it TMOB!
[Touch Diamond, MDA Compact IV General] mattie01:
they also said they are a inbound call centre so cant call me when its released. which makes sense as they are a retentions department.
[Touch Diamond, MDA Compact IV General] oscilx:
Spoke to them today and was told not in stock yet, no release date. But would be called when it is released... Typical T-mob.. no consistency :)
[Touch Diamond, MDA Compact IV General] idonxda:
Same here,I just spoke to them ad intially he as ssying there is no such information on this phone and then after couple of seconds he told me that phone is howing up in the ssyetem but they don't have ny relase date for it and can't take the orders because they don't have price info.Its redicolous and poor management of customer services and every time different stories we heard when we call the,

I think we need to sue their poor customer services and i would advice them to work more colabartly in the team and should have team meeting everyday to update eveyone same single info.
[Touch Diamond, MDA Compact IV General] darthbane2k:
One can only imagine the number of customers T Mobile will be losing over this debacle.
[Touch Diamond, MDA Compact IV General] mattie01:
how can it be that hard to have a release date...
[Touch Diamond, MDA Compact IV General] njpollard:
Probably not too many. We're an impatient lot on this forum ;)

Compared to the amount of people who will switch to O2 because of the iPhone, the handful of us who switched from T-Mobile to get the Diamond are the least of their worries.
[Touch Diamond, MDA Compact IV General] leaskovski:
heh, well i got bored of reading what everyone else has been told so i phoned up upgrades and the guy i spoke to knew i was going to ask about the compact iv! lol, he was even laughing about it. He said it should be available in 1 to 2 weeks and that there is currently no price information for the phone. He even said that he is waiting for it as well.
[Touch Diamond, MDA Compact IV General] josep54:
I sent them an email about a month ago, got response on friday

"Thanks for your further email Alistair, asking me about the Compact IV phone.

Firstly, I'd like to apologise for the delay in replying to you. This is due to the increasing popularity of our email service, and I appreciate your patience.

I'm pleased to hear that you're interested in the Compact IV phone. I understand how important it is to know the services it provides before you buy it.

I'm delighted to tell you that we're looking to release the phone around 18 July. I'm also aware that it will have the WiFi enabled. This information is subject to change at any time."

but i may wait around for a vario 4 since it is under 2mm thicker than my compact 3 and i'll be able to put a memory card in it. nah, i'll probably just get one on a 12 month contract.
[Touch Diamond, MDA Compact IV General] selspiero:
its going to have to be this week - it is now out on orange and vodafone!! come on!!
[Touch Diamond, MDA Compact IV General] darthbane2k:
Thats funny, because they had price information yesterday - were even able to give me a quote.

I think you guys should call T Mobile Head Office - see what they have to say on the matter...
[Touch Diamond, MDA Compact IV General] selspiero:
yup - they gave me pricing info this morning, and will call me when it is in stock... so hope to hear from them by 2010
[Touch Diamond, MDA Compact IV General] :
The pricing info isn't quite 100%, so they can give you an estimate based on how much the phone costs and how much discount you would get, but this is subject to change. Therefore not everyone will give a price.
[Touch Diamond, MDA Compact IV General] mattie01:
ok, well i just decided to get the phoen on orange, on there dolphine 30 with "unlimted" internet.(lol i almost broke into laughter when i was ordering it.)

so you can all rest assurerd that with my luck the t-mob version will now be released in the next couple of days lol.

in which case i will cancel my orange contract under the long distance selling regulations, and then order the t-mob version. :)

plus the couple of days of use. will give me a insight to if its actually worth the wait for the t-mob upgrade :)

(god i am so impatient.)
[Touch Diamond, MDA Compact IV General] darthbane2k:
Dont even sweat - this is T Mobiles fault. You are not the only person who has done this, they will learn the hard way.

On another topic - did you get a free iPod touch with your Orange phone?
[Touch Diamond, MDA Compact IV General] silkw0rm:
got mine through the expansys route with a t-mobile contract.

now my problem is i cannot connect to the internet,

does anyone have the settings for t-mobile uk.

also it the diamond seems to have a lag on it ie: when i touch the screen there is a little pause before it gets going is there a fix to make this quicker.

cheers

a new diamond owner
[Touch Diamond, MDA Compact IV General] mattie01:
i cant see how expanses are making any money on that deal its not lik its a pre-packaged deal or anything. as i sid i'll see what the phone. then make a choice based on that. if the handset is fine but the data on O is naff then i will look at the expanses deal or just wait for the t-mob upgrade
[Touch Diamond, MDA Compact IV General] usys69:
latest from t-mobile -just spoken & internal memo issued to all staff, compact iv will definately be released one day this week BUT in very limited quantities until august! something to do with retail stores getting priority over tele/web sales.

On a £30/month contract expect to pay £20 for the phone. Hope this helps

It would be nice to have an official response on here from t-mobile
[Touch Diamond, MDA Compact IV General] darthbane2k:
Flash the new HTC ROM and both problems will be solved.

Tip - Ring T Mobile and say Orange are giving free internet with their tariffs, they will remove the Web and Walk charge for you.
[Touch Diamond, MDA Compact IV General] :
Huh? You can call them and say "I just signed up to a new contract with you, but someone else offers free internet that you're charging me for, even though i was fully aware of this when i signed up and if i cancel i owe you several hundred pounds, will you please give me free internet?"

Why would that work? I can understand if you're contract had ended, but it doesnt make sense if youve just started a contract.
[Touch Diamond, MDA Compact IV General] darthbane2k:
yep worked with me.

It worked because i was within my 14 day grace period and I said I was tempted to go with orange, who also have diamond, and get free internet
[Touch Diamond, MDA Compact IV General] :
Oh right that makes sense. I was thinking if you left youd have to pay several hundred quid so theres no reason they would need to make you stay, didn't realise you were still in the grace period.
[Touch Diamond, MDA Compact IV General] bugeyes:
Funny i went into my local phones4u branch and played with the diamond they had and bought it on the spot this is the deal i got:-

Phone= free

plan= dolphin 35 with 500mb internet , 600 min cross network and unlimited texts

oh and as they also deal with sky packages i got

my landline transfered to sky and had sky 6mbs broadband added to my sky account all for £10.00 per month saving me about £25-£30

and to top all this they gave my £140,00 cash to walk away with!

what did i payout on the day?

£00.00

wtf????? love it!!!!!!!
[Touch Diamond, MDA Compact IV General] OK!:
I hate to break it to you but if you've been told you've preordered one this isn't the case. You're relying on that person being around when the stock comes in, and they'll then manually place the order.

The Compact IV will be released this week I am told, and I will definately be taking a slice of that initial stock shipment. ;)

I wouldn't blame the agents for not knowing when the delivery will be, this information isn't forthcoming to them.
[Touch Diamond, MDA Compact IV General] darthbane2k:
Congrats man.

You negotiated a great deal.
[Touch Diamond, MDA Compact IV General] :
Nobodies said they've preordered one have they?
[Touch Diamond, MDA Compact IV General] spangelsaregreat:
Can't say I was trying to buy quite as much as you, and they certainly never offered the phone for free.

If you ignore all the other stuff you bought you can still get the same thing on Orange for £30 pm.

What was the £140 cash back for?

Is the £10 per month broadband capped and is that price for the length of the contract?

Regards
[Touch Diamond, MDA Compact IV General] OK!:
I got that impression from selspiero's post. Just didn't want him getting his hopes up. :)
[Touch Diamond, MDA Compact IV General] Notty:
been waiting for weeks for the MDA IV - perhaps I can stretch til the Vario arrives... spoke to T-Mobile today, they say if 'it' does arrive this week, wednesday will be the day. This I am told is the day new phones are shipped to the T-Mobile distribution centre. I was told to call after lunch when deliveries were logged.
[Touch Diamond, MDA Compact IV General] OK!:
You've been fobbed off I'm afraid... Deliveries come in on various days of the week. Besides, these have been sitting in a warehouse somewhere for weeks; T-Mob wanted to clear their Compact III stock before releasing.
[Touch Diamond, MDA Compact IV General] TJ72:
Yep thats what I was informed of.

Seams they think they will get rid of all the compact III first.

might be in for a long wait :(
[Touch Diamond, MDA Compact IV General] selspiero:
yeah - had this impression when i got off the phone, after thinking about it for a while though you are right - i will only get a call back if the person i spoke to is around - its fine that there is a 'note' on my accout, but this isnt going to do anything!

It is a shame Orange has such bad signal around my area otherwise i would be tempted!!

how many do you think limited stock is?
[Touch Diamond, MDA Compact IV General] mattie01:
hopefully my orange one should be arriving some point tomorrow.

my only real concern is the data usage.

but i have setup spb monitor on my touch dual to run that for a bit see what my general use comes in at. then take it from there.

as i mentioned before if i like the phone but start to think the data is not enough then i will lok at waiting for t-mob.

just posted this where i went to xda on my phone then did a search for this thread and joined and it is quoted as using 362KB if thats only loading 4 pages i dont think the 500mb limit will be enough....
[Touch Diamond, MDA Compact IV General] selspiero:
I have no idea of my data useage. I have exchange push mail on 'as items arrive' all day, plus i spend quite a bit of time browsing on the train...

What broswer do you use on your dual? i installed opera the other day on mine, but it si very slow...
[Touch Diamond, MDA Compact IV General] mattie01:
i have push email from my exchange server running and i have it set to download as it arrives downloading the first 2KB and download the last 3 days.

i'm using a touch dual hacked version of the opera 9.5 1184 is memory serves me right.

so thast 4 proper web pages as opera mobile grabs it and resizes it. and it came in at just over 362KB, ok the addtion of wifi should cut back on this usage a little but at the moment that seems like a big chunk of thr 500mb for only 4 pages

[edit]anyone else spoken to them today see what the latest is?[/edit]
[Touch Diamond, MDA Compact IV General] selspiero:
do you have a link to that opera version?

I will be waiting until tomorrow to call them again, in fact i will probably go to the oxford street shop at lunch too!
[Touch Diamond, MDA Compact IV General] darthbane2k:
Has anyone called T Mobile today?
[Touch Diamond, MDA Compact IV General] mattie01:
just loaded football365.com and the useage jumped to 1.4MB so almost 1mb to load a page.

so 500 pages possibly, thats not including push emails or anything else. i dont think the orange limit is going to suit me.
[Touch Diamond, MDA Compact IV General] darthbane2k:
Sorry - maybe ive missed this, but how are you monitoring data usage? Can you do this through "My T Mobile"?
[Touch Diamond, MDA Compact IV General] OK!:
You've hit the nail on the head there. Usually the launch day allocation is 50-100 units, and despite what's posted earlier in this thread handsets are always released on upgrade first - new connections such as on the website will be a few days behind.

I should be notified as soon as the stock is released, so I'll do my best to stop by here when that happens.
[Touch Diamond, MDA Compact IV General] bgood:
Rang them today and was told it's coming in this week and they'll give me a call back when it's in, here's hoping :rolleyes:
[Touch Diamond, MDA Compact IV General] selspiero:
think he said he is using shb gprs monitor
[Touch Diamond, MDA Compact IV General] schmeichler:
my T-Mob guy called me today - so for Germany the CompactIV is now also available in the stores...
[Touch Diamond, MDA Compact IV General] mattie01:
i am using spb monitor, to monitor my data usage.

t-mob have never even commented on my data usage thats a major reason to stay with them, as it looks liek my data usage is alot more then i thought it was. i thought the 500mb from oraneg would be enough but its looking more and more like the data package is a keeper :)
[Touch Diamond, MDA Compact IV General] mattie01:
to be fair if you are calling upgrades they "might" give you call back as its sale, but if like me you have spoken to retetions. there is slime to no chance of getting a callback!.

as they aren't going to call you back to remind you that you was thinking about leaving!

as when you left the phone convosation with them, you left still having a contract in place so there job was done. you stayed due to the promise of the handset being released.

its still your choice to stay on that premise that it is due for release soon. or to jump ship to another provider that is offering the phone.
[Touch Diamond, MDA Compact IV General] OK!:
You're wrong I'm afraid mattie, these places work on conversion rates rather than cancellation rates. So you cancelling makes no difference to not upgrading - I've been called back by retentions a few times in the past when waiting for a phone - it simply depends how busy they are, they're often not allowed to offer callbacks.
[Touch Diamond, MDA Compact IV General] mattie01:
t-mob now just told me it will be released in sept!!!

why cant they just give it a release date. they keep pulling the same old crap about giving it proper testing and they why it is taking so long. to the point of well we give it to a 3year old to see if they can break it.!!!

i mean ffs its a touch screen all you need is a jam sandwich to **** it up.

they totally dodged the fact its been released in germany for 2 weeks.

i do believe what others have posted that they are trying to get rid of the compact3's first
[Touch Diamond, MDA Compact IV General] cherryred:
:D I'm now picturing sticky fingered 3 year olds in lab coats trashing line after line of touch screen phones

Seriously, can't believe t-mobile are now saying September, it's already out on Orange ffs

They've got them in my local phones4u store, with the tariff I'm looking for. If the data bundles on Orange weren't so poor I'd have switched already, but £5 for 250mb ... come on, I pay £7.50 for 1gb with w&w
[Touch Diamond, MDA Compact IV General] mub786:
T-Mobile MDA Compact IV in stock

got phone call from t-mobile that they just came in stock @ 15:20

Got mine today from uk t-mobile upgrade will get it tomorrow before 13:00

flex 35 + free offpeek caling any uk number

wnw plus = £10 normaly £12.50

12m contract
[Touch Diamond, MDA Compact IV General] :
calling now

EDIT: YAHOOOOOO i ordered it :)

I asked if it was in stock, he was like no sorry, so i said a friend of myn had been called by Tmob, he said it could just be another company pretending to be Tmob but i asked himt o check anyway, he checked and said its not officially in stock because they MANUALLY check every single phone to check it turns on and works and they wont be officially in stock till tomorrow.

Anyway, i'm on Flext25 12month web'n'walk for £32.50 a month and i got the phone for £20 with £6.99 delivery which comes to £417 over 12 months, almost the same as SimFree - EXCELLENT!

Annoyingly im on holiday so wont be able to get it till monday
[Touch Diamond, MDA Compact IV General] mattie01:
let me know what they say and i'll give them a call too

ok i just spoke to them and they said it aint in stock! maybe i'm just jinked
[Touch Diamond, MDA Compact IV General] usys69:
definately in stock at t-mobile now, just ordered one for delivery tommorow before 1pm.

ps when u phone up, if they say its still shows as coming soon, ask them to look in the 'normal' phone section on their pc as its been put in the wrong section (should normally be under the pda section)