[Advantage X7500, MDA Ameo ROM Development] Tadeusz:
Hi to all the people here.

I am very sorry to bother you with my problem, but I am already at the end of my power, and have decided that the only thing I can do is to let all the people around the world know about it.

How this is connected with Athena. It is, very strongly. Athena and ERA network with it's BlueConnect 3G connection is my last resort to live and work since 18 may 2008. How?

So listen:

I live in a suburb of Warsaw, Poland, exactly 23 km from the very center of the city. Warsaw is the capitol city of Poland, Europe (I am very sarcastic now).

I run my office at my home, I write and sell software for hotels, but also am admin for some company networks and run my own, small, commercial VoIP network. Unfortunately, my home and office is, or rather was connected to the world with two phone lines with Internet connection from TPSA, the biggest telco in Poland having practically monopoly on our market. TPSA belongs to France Telecom, and have introduced rules and ways of dealing with customers which were imposed by France Telecom.

Now, on 18 of may the pole, on which my telephone cables hanged, felled down. The pole was standing by the road on a field belonging to some farmer exactly in the middle of the entrance from the road to this field. The pole was put there without permission of the owner of the field, many years ago. The owner of this field was asking TPSA to move the pole 2 meters aside to let him use the entrance to his property, but TPSA never even answered to him. This is how they behave here.

When the pole felt down (it was hit by some car during the winter, but never repaired), the owner of the field came and said that he is not going to let the people from TPSA to enter on his field as long as TPSA agrees to move the pole 2 meters aside (still on his property). They said that TPSA can do that, but only if the owner of the field, were the pole was standing, will pay for it. Obviously he didn’t agree, so they just have gone and left the pole lying down. But after two days, while the owner was not there, they came and put the new pole on in the same place as the old one. They have connected all the cables from main road, but did not connect cables from my small road which was also connected to this pole.

And since that time nothing more happened. I am trying to contact TPSA and make them to do something, but the only option for customers with problems, to contact TPSA, they have left in Poland is to dial they call center were very nice lady says (in short words) “ just fu… of”. Exactly they are saying that “the customer” (meaning me) “does not let the TPSA people to enter on the field and repair the pole and because of that the repair is so called ‘difficult to fix’”.

This answer I received several times already, and when I told the lady that this is not true, and actually the pole is already repaired in spite of the protest of the owner of property, but only ma cables are not connected to it, she was surprised but nevertheless she still said as above.

There is no any office where I could go and complain, there is no any way I can make TPSA to fulfill my rights (there is a low that the maximum the complaints has to be fulfilled is 30 days) , but TPSA just does not care about that because they fill that they are untouchable, and it shows that they are right. There are state institutions here who should monitor and control the market, but they are so afraid that they do not even touch the subject. Why? Because TPSA is France Telecom.

The only think I can say is: fu…k TPSA and fu…k France Telecom.

Please be nice to me and do not shout on me. I just have to throw it out. This is actually the only thing, I can do. I am going to put this post to as many forums as I can, to at least make a small scratch on the face of those "European" institutions. They left me without any option to make living for already over a month. They did not even propose me to make a redirection of my office lines to my mobile. They did not even suggest that I could get a HSDAP device from Orange to have any Internet connection. I had to sign a contract with my mobile network (not orange, I will never ever go to them) for two years, to have any possibility to receive my emails. This is not the way the telco company should behave in Europe or anywhere else. They have a contract not with John Smiths but with a company. Cutting any company from the connection with the world for a month is just killing this company, and specially the one, which deals with networks and software. And name of my company is TKSoftware. Every month they print an invoice for this name. And they dare to ask the farmer to pay for moving their pole from his road. They never paid him for having this pole on his property, on the first place.

Again: to hell with Polish TPSA and France Telecom, which accepts such a behavior.

Edit June 24:

I am calling TPSA call center (number 9330-for business) twice a week. They keep giving me a new complaint number and that's all. No other changes.

I decided that I should be fair to France Telecom and sent this post as an email to their mail address for international business. This address is officially shown on their pages. Guess what. I got a mail rejection info from my mail server saying that it was blocked on FT server as a spam on basis of spamming countries classification. It means that FR is an owner of biggest telco in Poland having over 70% of national market and they put Poland on spammers list on their mail account for international business. Awesome arrogance.

I would very happily accept some help.

1. If anybody could suggest forums dealing with telecomunication, were I could place my post, I would be glad.

2. If someone not from Poland, possibly from France (hope France is not on their spammers list) could resend my post to them, please let me know. I will send copy of my mail which was refused. It has small introduction just saying that the following will be posted to forums around the world.

By the way, I have received invoices for previous month. They have charged me full price. No deduction for not having any connection since 18 Maj. When I called them and complained, they said, I should send an official complain on the paper with standard post. The phone company is not going to make business using the phone. They probably know how useless it is if it is a phone line from TPSA.