[Huawei P20 Pro Guides, News, & Discussion] dlads:
Morning all,

I obtained my unlock code back in may 2018, never needed it again, then a firmware locked the device down.

I couldn't find the correspondence from Huawei, so cannot unlock any more.

Contacted the douche bags on the live chat, got a stone wall.

Chat log at the end of this post (please don't quote it all)

After being a collosal douche they gave me a number to call, Bristol based, explained that I do not want a new code just the same one that Huawei have sent me previously.

My serial hasnt changed, not has my IMEI or device in any way.

This is a correspondence between me the end user and them the provider. According to GDPR I am allowed to obtain any correspondence from them as is my right.

The lady agreed and has escalated it.

Will repost when they phone me back.

The live chat is useless, but the phone number was actually not bad.

God damn you Huawei, all your employees agree how awful you are, give us some goddamn codes you absolute tyrants.

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Chat Transcript

10:20:50 AM - Server said : Please wait. An operator will be with you shortly.

10:20:50 AM - Alexander said : Hello Paul Cheyne.Thank you for contacting Huawei UK & Ireland support. My name is Alexander, how can I help you?

9:18:25 PM - Paul Cheyne said : Good morning Alexander,

10:20:50 AM - Alexander said : Morning.

9:19:55 PM - Paul Cheyne said : I've had my P20 Pro device for over a year now. I unlocked the bootloader in May 2018 I think, Huawei provided me with the code, now after a recent update the bootloader has locked again. I didn't write down the code.

10:20:50 AM - Alexander said : If you could please bear with me a few moments while I'm gonna check the information.

9:20:23 PM - Paul Cheyne said : Huawei did send it to me, so I'm not asking for a new code. It's something that's already been provided..

9:20:29 PM - Paul Cheyne said : Of course.

9:21:11 PM - Paul Cheyne said : I just didn't make a note of it. The IMEI is identical. I know you don't provide codes any longer, but this is something you have already given me

9:21:21 PM - Paul Cheyne said : I've just misplaced it

10:20:50 AM - Alexander said : Huawei used to provide users with corresponding unlock codes to meet personalized requirements due to the usage of different ROMs. However, due to possible problems caused by such unlocking, such as system built-in function failure, device freezing, and power consumption increase, the unlock code application service is terminated on July 25th 2018

9:21:58 PM - Paul Cheyne said : You've just copy and pasted that. Can you read my query please

9:22:18 PM - Paul Cheyne said : YOU HAVE ALREADY GIVEN ME A CODE!!!!

9:22:20 PM - Paul Cheyne said : I LOST IT

9:22:30 PM - Paul Cheyne said : I WOULD LIKE IT TO BE RESENT

9:22:46 PM - Paul Cheyne said : I am not asking for a new one. I'm asking for it to be RE-SENT

9:22:55 PM - Paul Cheyne said : Not a new one

9:23:05 PM - Paul Cheyne said : Huawei already provided it

10:20:50 AM - Alexander said : We don't have this information anymore.

9:23:17 PM - Paul Cheyne said : Just resend the same one. Check my account

9:24:10 PM - Paul Cheyne said : You don't have that information? According to GDPR you should be able to provide any information that has been communicated between myself and huawei. This is a correspondence which would be included.

9:24:17 PM - Paul Cheyne said : Please speak with your manager.

9:24:33 PM - Paul Cheyne said : This is not something I'm going to let go..I'm a developer and my phone is now useless.

10:20:50 AM - Alexander said : I would recommend to contact the back office on: 08000886700

9:25:21 PM - Paul Cheyne said : Why?

10:20:50 AM - Alexander said : We are here the Huawei technical support.

9:26:03 PM - Paul Cheyne said : So you should know about these things right? I'm in technical support too

9:26:28 PM - Paul Cheyne said : You do understand my query right?

10:20:50 AM - Alexander said : We don't have access to this information at this department.

9:26:45 PM - Paul Cheyne said : And would they??

10:20:50 AM - Alexander said : Try to contact them on the above telephone number.

9:27:21 PM - Paul Cheyne said : ?

9:27:28 PM - Paul Cheyne said : Would they have this information?

10:20:50 AM - Alexander said : We cannot guarantee this.

9:28:05 PM - Paul Cheyne said : Are you avoiding the question?

9:28:30 PM - Paul Cheyne said : Smart of you to to not commit to an answer.

10:20:50 AM - Alexander said : Is there anything else I can be of service with?

9:29:06 PM - Paul Cheyne said : I've asked you a question twice

9:29:13 PM - Paul Cheyne said : Two actually

10:20:50 AM - Alexander said : Like I said before We cannot guarantee this.

9:29:29 PM - Paul Cheyne said : Have asked would they have access to this information

9:29:34 PM - Paul Cheyne said : You didn't say that.

9:29:38 PM - Paul Cheyne said : You said try.

9:29:47 PM - Paul Cheyne said : That's a bad answer.

9:29:57 PM - Paul Cheyne said : Then again what do I expect from Huawei

10:20:50 AM - Alexander said : Sorry to hear this.

9:30:02 PM - Paul Cheyne said : Never again

9:30:12 PM - Paul Cheyne said : Awful company, I hope you go like HTC

9:30:32 PM - Paul Cheyne said : I really do, android is about freedom. All huawei is going to do is lock it down

9:30:43 PM - Paul Cheyne said : Terrible company

9:31:01 PM - Paul Cheyne said : I'd say thanks for you help but you've done literally nothing.

10:20:50 AM - Alexander said : Sorry to hear this.

9:31:35 PM - Paul Cheyne said : You haven't given me my information and now you're acting like a bot with * style comments.

9:31:52 PM - Paul Cheyne said : Call there people 08000886700

9:32:00 PM - Paul Cheyne said : No idea if they can help

10:20:50 AM - Alexander said : I've provided the information what we have here for this matter.

9:32:28 PM - Paul Cheyne said : No you have not

9:32:51 PM - Paul Cheyne said : Huawei sent me a bootloader unlock code which I didn't think I'd ever need again.

9:32:54 PM - Paul Cheyne said : Resend it

9:33:06 PM - Paul Cheyne said : Jesus, it's not diamonds it's my unlock code.

9:33:15 PM - Paul Cheyne said : It's actually mine

9:33:21 PM - Paul Cheyne said : Don't you keep emails

9:33:26 PM - Paul Cheyne said : Or correspondence?

9:33:43 PM - Paul Cheyne said : I know Huawei are big on data harvesting so I know you have it.

9:33:55 PM - Paul Cheyne said : Just lying to me

10:20:50 AM - Alexander said : I would recommend to contact our back office.

9:34:32 PM - Paul Cheyne said : I'd recommend you have a word with your manager

9:34:36 PM - Paul Cheyne said : Do you job

10:20:50 AM - Alexander said : This matter does not require the intervention from a manager.

9:36:15 PM - Paul Cheyne said : You do not have the information, you cannot get it, you're going to pass me over to a number who will not help me...

9:36:25 PM - Paul Cheyne said : Youve done nothing.

9:36:30 PM - Paul Cheyne said : Ask your manager

9:36:35 PM - Paul Cheyne said : Sweet Jesus

10:20:50 AM - Alexander said : Like I said before this matter does not require the intervention from a manager.

9:37:01 PM - Paul Cheyne said : It does

9:37:33 PM - Paul Cheyne said : It does require a manager.

9:38:05 PM - Paul Cheyne said : A manager should really intervene right now. You're literally arguing with me about not giving me my information.

10:20:50 AM - Alexander said : I've just provide you earlier the information we have here for this matter.

9:38:58 PM - Paul Cheyne said : Speak to your manager.

9:39:07 PM - Paul Cheyne said : Please

9:39:41 PM - Paul Cheyne said : Prick.