yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] pazookie:
wow they upgraded you to a tilt, thats amazing
[Tilt, TyTN II, MDA Vario III General] qwerty8300:
warranty

as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
[Tilt, TyTN II, MDA Vario III General] JstarLuvsTina:
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
[Tilt, TyTN II, MDA Vario III General] nufsaid:
I want to know if I can sell my unlocked Kaiser and say I lost it, get a replacement for $50 then sell the unlocked one on craigs or ebay. Can they track the phone down in any way if it doesn't have my SIM, is unlocked and has reflashed ROM and Radio?
[Tilt, TyTN II, MDA Vario III General] khaytsus:
In case it's not obvious, that's called insurance fraud and I hope nobody helps you.
[Tilt, TyTN II, MDA Vario III General] maxh:
I've had a problem with the "c" key on my tilt's keyboard. It's going out; it only works about 1 out of 3 pushes. I've been living with it for a month or so, planning on doing a warranty replacement when I had time to get on the phone, etc. Well, I cracked my screen, bought a new one off of ebay, replaced it easily, but lost that damned "void" sticker that covers one of the screws under the battery cover.

If I do a warranty exchange now, are they going to give me hell over that? Anyone know where I can get a new void sticker?

edit: I'm talking about AT&T, btw.
[Tilt, TyTN II, MDA Vario III General] tubaking182:
they will track the phone by imei and you will be charged with insurance fraud and it will cost about 700 to fix that
[Tilt, TyTN II, MDA Vario III General] cp1md2b:
I concur with all of the previous post. Additionally, that's the very reason AT&T originally didn't want to insure high phones. Stuff such as this drives up the cost for everyone.

You ought to be ashamed of yourself.:o
[Tilt, TyTN II, MDA Vario III General] denco7:
You could also walk into a local convenience store, tell them you have a gun demand all the money and go out and buy a brand new phone.

It would be just as illegal and you would get a new phone for nothing.

Let us know how it works out.
[Tilt, TyTN II, MDA Vario III General] nufsaid:
hmmm when was the last time your insurance got hiked up due to somebody 'loosing' their phone and getting a new one? You know that ROM flashing and then reverting it back is also insurance fraud, so what do you say to those people? or are you one of them.

and if you think this is equivalent to getting a new phone then you should consider moving to a Communist State where everything that is illegal is no less than death...well maybe getting a couple of limbs chopped off for getting an extra phone from AT&T would do me in right huh?

YOU: 'Sure would teach that boy a lesson eh? 'He deserves 10 years in jail for stealin a phone and makin my insurance rates...stay the same? wait they stayed the same? well he still deserves what he gets any who,'

-INSERT REMARKS AFTER MY SIGNATURE :)
[Tilt, TyTN II, MDA Vario III General] moegdaog:
I bought my phone Brand new from someone on craigslist....and im using T-mobile right now anywayz so i really wont be able to exchange my phone at all unless i change plans to att and then tell them i bought the phone from a mobile store at the mall or something and just didnt have my reciept...this is another reason im scared to flash any roms to my phone even though u can reflash the old att rom..i just dont wanna take any chances
[Tilt, TyTN II, MDA Vario III General] pazookie:
ok so now my +5v pin broke off now... so now i cant sync nor charge my device..my water damage pad is voided due to the isopropyl alky spill so im on stuck with 1 safe option and some other risky ones...here they are

1.Pay $79 for PPCTechs to repair my device (safe option)

2.Pretty up my device (slip the plastic piece back inbetween the usb port pins so it looks untouched and stick a identical piece of paper (mostlikely construction) to pose as that watter damage pad just for looks in case they check) and bring it into an att store and work a rep to exchange my device for the good old "oh no whats this tri color screen at boot up" trick

3. Use above methods and request warranty exchange by mail and hope that i dont get slapped with a $500 bill for them noticing my usb port doesnt work and examining it closely

i saw that 2 people on this thread have managed to do in store swaps and att exchange by mail seems to be in favor of the sustomer but i really dont know...i guess ill try the stores first...this really sucks..if i woulda just done a warranty exchange in the beginning instaed of trying to fix it myself like i always do lol.
[Tilt, TyTN II, MDA Vario III General] nufsaid:
Yes, try the store first, my girlfriend just broke her tilt yesterday...by dropping it in the washing machine, took the void sticker off the outside and and replaced it with another piece of white sticker. They gave her a new Tilt on site, granted it was a male salesperson and she has a huge rack..if you can get past that i guess it's worth a shot.
[Tilt, TyTN II, MDA Vario III General] AllTheWay:
I received a warranty replacement phone yesterday afternoon. I noticed that the tilt mechanism / slide out hinge was loose at the bottom.

I called device support service at 1-800-801-1101 and they informed me that they could do another warranty replacement. Just before the transaction was complete they told me that I could go to a device support center located near to me. I decided to take that route since I can get a warranty replacement instantly.

When I arrived there the "girl" told me that this phone's condition is not covered by the warranty. She informed that she spoke to her manager and she was unable to issue a warranty replacement. After I told her that I had just spoken to somebody at the Device Support Center informing me that I could make the exchange she still refused to make the exchange.

I immediately left and called the 1-800 number again.

Again they said they would issue me a replacement right away. Everytime I call the 1-800 I get excellent customer service. They also waved the shipping charge for my inconvenience. I filled a formal complaint against the Device Support Center, but I doubt it will have any effect.

Just make sure before you to do a actual device support center that you are able to exchange the phone before hand.
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
My original Tilt that I had since launch has died... the chrome buttons on the face started moving around a lot in their area, and now the buttons don't work anymore.

I have since been through 2 warranty units in 1 week, and they both had the same issue; loose connections between the top and bottom half of the phone and various cosmetic damage.

My 3rd replacement is in transit now, so we'll see if their excellent Quality Control can manage to send me a decent unit this time around.

Anyone else get sub-standard replacements from AT&T?
[Tilt, TyTN II, MDA Vario III General] KD8DNS:
If your talking about att insurance its not 50$ its 125$ deductable. And i hope you get nailed for insurance fraud.
[Tilt, TyTN II, MDA Vario III General] KD8DNS:
If you Bit*h hard enough to cust care (800-331-0500) they will send you a new one!!!
[Tilt, TyTN II, MDA Vario III General] ChumleyEX:
Yup it's called IMEI and either they will lock it down or they will hunt down the person you sold it to. Then they will hunt you down and skin you alive.

Have fun with that.
[Tilt, TyTN II, MDA Vario III General] MPIIIMan:
After reading this thread, I got the motivation up to call and get my phone replaced.

My phone wasn't able to take a charge with a car charger, I tried 3 different ones, including the one recommended for my Tilt from the AT&T store. The AC power charger worked just fine. After reading some threads, it seemed I should be entitled to a replacement.

My replacement phone is being shipped today. :) Hooray!
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
Thanks for the tip! If my 3rd replacement unit is as messed up as the last two, I just might have to go this route.
[Tilt, TyTN II, MDA Vario III General] ChumleyEX:
NotaTreoFan, I have faith that you will be indeed b@#ing out an att employee before you know it.

Get the iphone 3g.. Do it, you know you want to.
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
I probably will have to yell at someone tomorrow/Thursday, whenever the 3rd phone is delivered. When I called the warranty group this morning, the lady on the phone was very nice and processed the exchange quickly, but when I mentioned the numerous exchanges I went through with my 8125 (and how Cingular shipped me a brand new one after the 5th or 6th time), she was quick to state that "the new AT&T" has adopted a policy of never providing anything other than refurbs when filing a warranty claim.

I'll admit that I've contemplated getting the 3G iPhone as a second phone, but I would never get rid of my Tilt. I've been using Windows Mobile since 2003, and I just can't see switching over QC issues that Microsoft and the Windows Mobile OS has not control over.
[Tilt, TyTN II, MDA Vario III General] pazookie:
well i recieved a replacement yesterday and i go to put in my battery and the white water damage sticker has visable pink spots..is this normal fr the newer (8201 procesor/new usb port) tilt model or did i get a damaged unit..also the microsd door is hecka gashed like from alot of opening and closing with a fingernail...i think im going to call at and complain..
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
I would definitely call and say something. You don't want to risk that sticker turning pink and preventing you from claiming any future warranty replacements.

As for the cosmetic damage, both replacement handsets I've received so far have had some visible wear (noted in my sig), and I made sure to call them within 24 hours of receipt so that can't try to claim I caused it.
[Tilt, TyTN II, MDA Vario III General] maxh:
Nevermind. I just took the void sticker off of the replacement unit they sent me and put it onto the one I was returning.

They're now putting the void sticker over the screw in the recessed hole, I'm assuming to make it more difficult to remove intact, but it's still pretty easy with the fine tip of an exacto knife.
[Tilt, TyTN II, MDA Vario III General] xxx_mosh:
my lcd sceen got complete messed up it waas just white and had a couple of black lines (this happend to me 2 years ago with a non touch sceen phone) i took it to the att store spoke to the manger about it and she was the bigest moron i ever met in my life telling me i sat on my phone becasue its a touchsceen and they couldnt do anything so bascly she said it was my fault and i had to get a new phone so i was like ok so i call the nice people at att that work with the insurance and what not they sent me a new phone and it was a refurbeshed one (and it better then my first knock on wood) and i never got charged for the damged one like the lady in the store told they will :] i think she got fired cus i never see her anymore
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
Third replacement phone is a little tighter on the hinges, but we're back to a scratched camera lens again. I'll update this post after fighting with AT&T over the phone.

Edit #1: 24 minutes on the phone, 17 of which were holding for 2 different reps. Business Customer Care seemed to understand my issue, and placed me on hold while he explained it to a warranty rep. Same stale answer... we can only send refurbs. Back on hold again...

Edit #2: 39m 47s total call time. The warranty group is sending me a "full kit" replacement. The kit will consist of a phone and all accessories in a Tilt box.
[Tilt, TyTN II, MDA Vario III General] drokkon:
I returned three phones without having to pay any charge. Lucky? I dunno. In any case, check out this thread, where we had pretty much the same discussion six months ago. It will give you perspective from many people dealing with AT&T returns:

http://xdaforums.com/showthread.php?t=357130&highlight=nightmare
[Tilt, TyTN II, MDA Vario III General] drokkon:
I got two crappy replacements before they sent me a "full kit" replacement. I'm almost positive that the phone in the "full kit" was brand-spankin' new, even though they assured me it wasn't. So best of luck!
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
I had a full kit replacement of my 8125 one time, and it was a brand new phone. She even said that it would come in an original Tilt box, so I doubt it will be a refurb. I welcome this since my battery is beginning to deplete itself :D.
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
Calling AT&T Business Customer Care instead of the warranty department was definitely the solution to my problem.

Not only was the 4th replacement Tilt brand-spanking-new, but inside the larger than normal box was an OEM car charger and a pair of Motorola bluetooth headphones. :D

-Update-

As I was typing this post, I received a call from an AT&T supervisor in the customer care department wanting to check that my new Tilt was in satisfactory condition. She said she was willing to offer me a 3G iPhone for free (but I would have had to give up my Tilt) if my latest replacement wasn't perfect. I passed on the iPhone since I enjoy modding my Tilt so much.

I just can't believe that AT&T allows a 3rd party vendor to handle all of their refurb devices without a single AT&T employee onsite for Quality Control purposes. Thankfully Business Customer Care came through for me.
[Tilt, TyTN II, MDA Vario III General] ChumleyEX:
Well at least they tossed in some extra goodies. You didn't happen to see a

3D Driver in there did ya?
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
Only in the form of an iPhone.
[Tilt, TyTN II, MDA Vario III General] dtag:
I had experienced both warranty exchanges...when I ordered the Centro online it was all good until 3 days before the 30 day policy i accidentally left it in my pocket with some white chocolate which coered the entire bottom part (sync cable contact, charger contact and 2.5 mm jack) thankfully the water damage label wasn't exposed so i cleaned most of it with alcohol...I was cleaning the headset jack part (the deepest hole) and while i was wicking it the phone speaker just died ( i guess the same prob with the previous treos) so I went to a store and tried to have it exchanged...I finally got hold of the customer service rep in the store using the store's phone and it was all pleasant...They asked me about the IMEI date of purchase etc and that he would be sending the return label via e-mail...I repacked the box shipped it and waited 3 days for the replacement to arrive...

until...

I saw my next month's bill and saw that I got charged 369 for the replacement phone....I thought WTF?! I tracked the phone through the website but after 2 weeks it still didn't show, I ponied up the cash and paid for the whole bill....:mad:After another 2 weeks I was pleasantly surprised when I got not only the mail in rebate of the first phone but the 369 was credited back to my credit card (the card i used to buy the original Centro)...:D

The other one is more recent, I extended my contract another 2 years and got a Tilt in store...Then one night I was trying to poke the soft reset button coz i added a few programs but i poked the space in between the two halves and there was a gap in between the sliders...I went back in to the store and asked cooly if any of their Tilts became loose and when I showed the sales rep about it he wasthe one who said it might be a factor defect and told me to bring it in with the accessories and manuals and when i went back it took me around 15 minutes tops to get a replacement...
[Tilt, TyTN II, MDA Vario III General] NotATreoFan:
I never thought of this... That would probably explain why I received 3 Tilts with gaps between halves and loose connections...
[Tilt, TyTN II, MDA Vario III General] Nuclearburn:
Not a Normal Problem?

I bought my Tilt back in Sept 2007.. it took me some time to get the hang of it but right from the start I have had problems with it shutting down and restarting all by itself.. sometimes when I go to use the camera or press a button.. or even when it in my pocket/carry case. I'm guessing that this is a legitimate warranty problem... Has anyone else experienced this problem? Also sometimes the phone does not recognize my SIM card even though its in place.. Have to reinstall the card and restart...

Thanks.

NBurn
[Tilt, TyTN II, MDA Vario III General] mrjonbob:
Before i start, this is actually my first post on this forum..so bare with me. anyway, i called at&t's warranty line last week, i received the new one and it seems to be working fine. my problems is that before i was about to send the old phone back, i turned it on and was messing with it and noticed that...well ...it seems to be working without any problems...when i called last week i was having problems with my buttons not working, my tilt would very often become unresponsive, and it would pretty much freeze for everything(calls, texts, programs, etc). my questions is do you guys think that when they receive it and check it out and notice there really isnt anything wrong with it that they'll charge me the price of the new phone on my next bill? should i install the at&t rom and unplug it while it's loading?

i do have to send this phone back by tomorrow so i appreciate any quick responses

*edit* sorry...i guess this wasn't my first post . i forgot about an old post a while back haha
[Tilt, TyTN II, MDA Vario III General] pazookie:
you can either:

1. send the replacement they sent you back to them (ive done that)

2. stick YOUR device in bootlader like you said and send it back
[Tilt, TyTN II, MDA Vario III General] mrjonbob:
thanks for the help
[Tilt, TyTN II, MDA Vario III General] lifanus:
That is funny, hahaha, good way to get a warranty.
[Tilt, TyTN II, MDA Vario III General] ugahairydawgs:
Not sure if it is still the same but Cingular's policy for warranty exchange used to be that if you had to go through the exchange process three times they automatically upgraded you to the next best phone comparable to your own for free.

Usually you could suggest it after your second warranty exchange and they would go ahead and do it then.
[Tilt, TyTN II, MDA Vario III General] dktracer:
Has anyone had damage like a crack on the outer casing and still got their warranty accepted without having to pay the ridiculous 500 dollars?
[Tilt, TyTN II, MDA Vario III General] fosormic:
**agrees**
[Tilt, TyTN II, MDA Vario III General] fosormic:
Call or email the dude who sold it to you. Might want to help you with that. A few years back I did help a guy I sold a brand new wizard thru ebay like it. He sent it to me, I sent back for warranty, and then forwarded the replacement back to him... Your seller might be in a good mood as well...
[Tilt, TyTN II, MDA Vario III General] txkar:
At&t warranty exchange unfair!

My husband’s Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old.

I was told by the Warranty Exchange department that if there were any liquid damage the warranty would be void. Upon looking at the litmus indicator I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband.

Therefore, I called AT&T again and explained again that the Tundra was not exposed to water. The representative told me that nothing could be done by AT&T until my next billing cycle when the new phone would be charged to my account. I was told not to worry and go ahead and send the phone in and a Commitment Call would be made to clear up the situation on the next billing cycle if AT&T did not hear from me.

I did receive the new Tundra and returned the damaged phone. The damaged phone was returned to me indicating that the liquid damage indicator was removed. I DID NOT REMOVE THE INDICATOR! I was charged $210.

In the meantime, I called Motorola. The Motorola technician told me that the litmus paper could have been activated by a leaky battery.

I telephoned AT&T today and the $210 was reduced by half. I spoke with three levels of representatives indicating that I did not feel paying anything was acceptable by me based on the principle of this matter. Our original Motorola Tundra was only eight months old and obviously defective. I feel that AT&T is basically accusing me of being dishonest because the liquid damage indicator had pink speckles. What other alternative did I have but to send the phone in since we use it in our business. I accepted the reduction for the cost of the new Tundra with hesitation. It is not so much the money but the principle of this issue. I am a very dissatisfied customer.
[Tilt, TyTN II, MDA Vario III General] txkar:
At&t warranty exchange unfair!

I am happy to report that after sending a letter to At&T's customer care I received a call and they are refunding me the full amount of the Tundra replacement phone. I guess it pays to be persistent!
[Tilt, TyTN II, MDA Vario III General] rahlquist:
Ok I am on my 4th Kaiser (since I bought one new in FEB) and AT&T warranty service has told me to call the 800# to get a replacement model if I have any more issues. This phone is starting to have issues where is gets no signal in known good areas, warr. service told me they will likely give me 2 choices to choosoe from, any ideas what models they are offering now? I'd hate to get another lemon of a phone.
[Tilt, TyTN II, MDA Vario III General] malotron:
Hey rahlquist, what 800 number did they give ya? I have a Tilt that has bent pins in the mini USB slot and need to see if I can facilitate an exchange or replacement. To answer your question, a Tilt 2 would be an assumed guess. I like the Tilt and can only assume HTC improved on the model with the Tilt 2.
[Tilt, TyTN II, MDA Vario III General] himalayasplaya:
I got my tilt in august of 08, and got it replaced around january of 09 due to an issue with battery. The pins in the mini-usb slot just broke on my tilt. is there anything I can do? the one year manufacturer warranty is now up, but I am still on extended warranty. I dont know how this works since I am on my parents family plan.... thoughts/suggestions?