[Huawei Mate 20 X Questions & Answers] Tysovwik:
I got official answer from huawei UAE - update may come at the end of february 2020 for middle east region :(

Text of official answer:

Huawei Support Team (Huawei Device Customer Care)

Dec 2, 08:47 EET

Thank you for reaching out to Huawei Technical Support team. We're excited to hear back from you.

We do understand the urgent need of EMUI 10 update.

We really apologize for this inconvenience.

We have good news for you that the Android 10/Q upgrade Beta Plan already started in the End of October, 2019

The Hi-care Registration Open Time started in Middle of November, 2019

Please go through : HiCare APP > Services > Update.

Please note that the OTA Upgrade Start Time will be in the End of February, 2020

Please perform the below troubleshoot to be ready to obtain Android 10:

After the upgrade is completed, turning on your phone and checking whether the system has been already upgraded to the newest version through "Settings -> System -> About Phone -> Build number", and then making sure that the basic functions of the mobile phone which the version has been upgraded can be used normally.

Please note that the Beta APP applicable countries for the Middle East and Africa are:

Pakistan, South Africa, Egypt, Iran, Kuwait, Jordan, United Arab Emirates;

Kindly note that the FUT activity is a BETA campaign. As the BETA version is not yet able to maintain a stable state, only a small number of open-market phones are able to sign up for the FUT activity. All users will receive the official EMUI 10.0 version in the future, please kindly wait for our official news.

Conditions for a phone to meet for it to take part in the FUT activity:

The phone is running a C432 / C431/ C636 / C185 / C10 / C605 / C635 / C675 version and is any of the Fifth column of the above form Build numbers (The Build number is displayed in Settings > System > About phone)

The phone is not indicated as a Custom version in Settings > System > About phone.

You can obtain the newest upgrade package through "Setting -> System -> Software Update -> CHECK FOR UPDATES " to complete the upgrade.

After the upgrade is completed, turning on your phone and checking whether the system has been already upgraded to the newest version through "Settings -> System -> About Phone -> Build number", and then making sure that the basic functions of the mobile phone which the version has been upgraded can be used normally.

Make sure upgrade using the phone with Huawei official software version, and that has NOT been upgraded using other unofficial software version, otherwise upgrade will NOT succeed and may cause unknown issues.

Please do not try any other versions from any other regions or countries, otherwise upgrade will NOT succeed and may cause unknown issues.

Make sure to backup all your important data beforehand.

Make sure the available storage space on your phone is at least 6 GB.

Please ensure that at least there are 30% electric quantity left. If the electric quantity is not enough, the upgrade will be banned.

Please check if the network is OK, suggest you upgrading in Wi-Fi environment.

Let us know if you need any further assistance as we would be more than glad to help.

Have a nice and safe day.

As we are constantly focusing on improving our services, we would be very grateful if you could take a few seconds to complete the 3-question survey in below link: (Also you will receive this survey link by email within next 24 hours)

https://www.research.net/r/HuaweiMEA?c=276945

Best regards,

Huawei Support Team

Using the preinstalled

HiCare APP, you can also find the solution by yourself. Need help on service

center location, spare part price, benefits and repair progress etc.