[Touch Diamond, MDA Compact IV General] rakh1:
Expansys pulled this thread from their forums - google cached it however, as such this is copied from google, not expansys :)

Have to agree with the last post....

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Are these units official UK stock or Grey imports?Expansys seem to selling the Touch Diamond before the official UK release date, are they grey imports?

If so whats the situation with regard to warrantee claims?

Thanks.

Posted 16:16 03 Jun 08 by mjheathcote

anitalg

19:36 03 Jun 08

8072 Posts

Forum Mummy

& child mind readerHi - please direct sales queries to the sales team via phone or email, we are trying to keep the technical support forum for technical support :)

Thanks

wardy

19:39 03 Jun 08

62 PostsAccording to some Pocket PC sites , they are Grey imports which means they are not Official UK sets if this is truth . So that £500 for a device without a warranty and known S/N on the Europe HTC site... could prove tricky for updates

As said above I would call customer services I'm sure they will tell you if they are imports or not . Personally I cant see it as I thought it would be against the law .

I've ordered mine from another site as its nearly 100 quid cheaper and its on the UK release date after reading the reports.

Ineedtoys

09:39 04 Jun 08

385 Posts@anitalq - if these units are grey imports then it is very much a support issue! Seems likely they are HK sourced as that's the only other place they were avaiable when Expansys got stock. Maybe Expansys can clarify?

Bear in mind they have offices worldwide so it's easy for them to transfer stock- they've had their knuckles rapped for doing it before (by HP).

However, the Product description does say "version: UK, GPS" so if they're not, then you're entitled to a refund under SoGA as it's mis-described. Don't leave it until you need the warranty though!

rolandratpig

10:01 04 Jun 08

3 PostsI did email them and my exchange server said they deleted the email without reading it. Anyway I thought grey imports where considered as counterfit in this country?

webheads

10:30 04 Jun 08

6 PostsMine has it's warranty and everything else you would expect

These appear to be for the UK market

Anoel

10:43 04 Jun 08

9 Posts

ManagerJust got my device for testing at work and these are Grey imports what a shame, getting charged over the odds for this device mine is going back, HTC have said the warranty will not be repaired here in the UK call them to find out, I had a long telephone call with them and they have said they will call expansys to get the website updated, The official UK units are not availiable at the present moment.

rolandratpig

11:13 04 Jun 08

3 PostsThats bad, this shouldn't be allowed. But in the UK we have the sale of goods act, under that act Expansys are ultimately responsible for any warranty claims as they sold it.

How did you tell that its grey import anyway, based on what HTC said?

hbaket

11:49 04 Jun 08

30 PostsI strongly believe that these concerns should be answered here on the forum, otherwise Expansys will be overwhelmed with returned devices for lack of warranty and a flood of calls to thier call center.

Emails/Calling sales desk is not effective from past experiences. If the devices are labeled as UK but they are not then this is false advertising and Expansys may end up facing legal ramifications.

regards,

HB

Yoni

13:49 04 Jun 08

5418 Posts

Tech, eXpansys Ltd

Manchester UKThe units are WWE and have full manufacturers warranty, eXpansys will handle any warranty repairs on your behalf as eXpansys would with any other HTC device.

Yoni,

eXpansys Product Support,

Forum Search

rolandratpig

14:05 04 Jun 08

3 PostsI guess panic over then!!

midsleic

14:56 04 Jun 08

2 PostsHowever, trying to get phone support from HTC or registering it on the HTC website fails.

HTC are very adament that they are not 'HTC branded' devices as they call them (yes I know it has it on the handset etc) but rather are for the network "NW-PCS" of Hong Kong.

Therefore if you were to try and get warranty support direct from HTC - you wouldn't get it!

This is an outrage and frankly Expansys should have been upfront about it.

Mr Butterworth himself went on record a couple of years ago saying that Expansys no longer grey import into the EU (which is illegal apparently) after they were fined.

wardy

15:50 04 Jun 08

62 PostsWWE is in respect to the ROM . This means that the ROM on the device is English which is the approved International Language. The type (SN) and origin(Country) of the hardware is an issue if not a European handset as HTC will not perform .

If Expansys will honour the warranty agreement themselves by returning the phone to its origin or supplier as they ave said then all well and good . However this does not remove the fact that these handsets have been identified as 'Grey' imports.

The position really is with you as the customer . If you are ok with this then buy the device, if not wait .

midsleic

16:01 04 Jun 08

2 PostsI think we understand that WWE means English, however what won't be fixed by Expansys agreeing to take units back for any repairs is that fact that the HTC website does not and will not recognise the serial number as a valid "HTC branded" product, as opposed to a network product say Orange, O2 etc.

HTC online ROM updates on HTC E-Club are only available to vanilla HTC handsets. As these are "NW-PCS" handsets the HTC website refuses to recognise them for the purposes of updates - which could bring enhancements, better functions etc. I have confirmed this with HTC.

roddydunlop

16:07 04 Jun 08

9 Posts

AdvocateMine arrived today. I was hugely disappointed to find it to be a grey import, and thus not eligible for registration on the HTC website or for their online support, ROM upgrades, etc etc. It also only had 128mb RAM, so far as I could see [see explanation below], and not the 192+256 advertised by Expansys. Don't know if it was because of the lower RAM, but the performance was not very impressive and quite slow. Mine is going back for a full refund. It really should be disclosed by Expansys if they are selling "greys" badged as UK versions. I have always found Expansys to be an excellent supplier, and to be fair they are refunding the full price plus P&P without quarrel, but i have to say I'm quite disillusioned by this whole experience.

wb9999

19:04 04 Jun 08

1 PostsI've had 10 HTC devices over the last 6 years (since the original SPV). Do you really think HTC provide ROM updates on a regular basis? I don't even bother to register my devices on HTC's website, because it is very very rare for them to provide a ROM update. Don't even bother to attempt registration. I've had a Touch Dual for 7 months - not a single update. An S710 for 1 year - not a single update.

I've ordered by Touch Diamond from Expansys today and I am not in slightest bit worried about them being grey imports. In the UK HTC are under no legal obligation to repair any product - the law only provides for the retailer to do the repair (you have no contract with a manufacturer unless you buy direct from them). If you have a problem with your phone Expansys will sort it out whether it is a grey import or not.

Don't panic.

hbaket

20:02 04 Jun 08

30 Posts128 MB RAM instead of the advertised 192 MB????? Can someone please confirm this?

If this is true then Expansys are truly making fools out of thier customers!

roddydunlop

20:24 04 Jun 08

9 Posts

AdvocateWell, all I can say is that the "totals" in the Memory Tab, in the Settings screen, showed lower amounts than my Touch Dual (which only has 128mb RAM). I have sent it back so can;t check, but from recollection the total for Storage on the Touch Diamond was about 81mb; and the total for Program was 121mb. Neither seems to represent the 192mb Ram and 256mb ROM which is advertised, but I hasten to add I'm not entirely sure what the Memory Tab is reporting. Looking at it this evening, my Touch Dual reports Total storage of 123mb and total Program of 101mb, each of which is more than what was reported by the Diamond. If someone can explain why this was so then great and I withdraw the comment (though it's still unwanted if it's a grey import, notwithstanding the assurances elsewhere). However, to the uninitiated (and when it comes to Windows Mobile memory management I am uninitiated....) this looked off to me.

hbaket

20:33 04 Jun 08

30 PostsThanks for replying. Usually in windows mobile devices the best place to tell installed ROM and RAM is "Device Information" under the hardware tab.

Usually not all ROM and RAM are avaliable to the user and are reserved for system files.

I would still like someone from Expansys to confirm that it is 192 MB of RAM. Other users on respected forums have also complained of the same thing.

an2ony

21:12 04 Jun 08

4 PostsOk, the question is, should I send this phone back and wait for the UK stock? if so, what reason should I use? I am a little concerned if not confused about the situation.

hbaket

21:25 04 Jun 08

30 PostsI think by now we all now these devices are grey imports, hence it is about damn time that a rep from expansys steps up and start answering our questions. We are all confused about the situation and need some proper answers.

1. Warranty coverage and procedure to get device repaired.

2. How can we get official update if HTC are not accepting S/N?

3. Are the devices shipped 192 or 128 MB RAM?

Please feel free to add any of your questions to this list. Please do not tell me this is a technical support forum and not a sales forum, we are confused and frustrated and do not need any further aggravation.