[Samsung Galaxy Tab A series Guides, News, & Discus] wrwolf2:
[ SM-T590 | SM-T515 ]​

hi all !

<DRAFT>

we'd like to share some real life snippets and events occurring to US users of tablets we recently received, for tests in our labs and assessments carried out to establish the overall quality of SAMSUNG experience for consumers.

Samsung approach to customer support isn't quite the same across countries on the globe .

while in the USA consumers end up with customer support agents achieving very high level of standards, also proactively making attempts to resolve issues we encounter during initial setup, EU staff members ( within SMSNG CTSD ) won't even be bothered with suggesting basic steps and in spite of being employees allegedly hired by SMSNG representatives , to also provide help and for resolving issues with the setup of devices and for also changing the language for audio-visual and for content displayed within samsung apps [ " Galaxy Apps " and " Samsung Members. " ]

briefly...

we received the two tablets from Amazon ( " Ships from and sold by " Amazon ) and while ' Tab A 10.5" 2018 ' sports firmware for a german market/language , ' Tab A 10.1" 2019 ' is instead supporting italian market/language.

upon android " setup wizard " and while selecting correct language and country details for google mobile services ( play store ; google play services ) now displaying media content according to our liking and country, both Samsung apps ( " Galaxy Apps " & " Samsung Members " ) show content that is in fact in a language we are instead unfamiliar, in spite of that account registration ( samsung.uk account ) occurred in 2015 and for that Galaxy S6 Edge we purchased then . we eventually expected to see and read " content " displayed in english and while browsing samsung apps .

USA customer support agents were proactively making attempts to have US taking the tablet to a ' Best Buy ' store and a " Samsung corner ", where staff members may eventually update tablets with a correct firmware version and according to our liking or, as an alternative, USA customer support agents offered to provide a RTB ( return to base ) ticket for DHL/FedEX picking up the device and to have it " repaired " at Samsung service center.

EU customer support agents instead made it very clear and suggested we should find our own ways to update/customize the tablet to our liking, and while even implying the flashing of different firmware versions, making good use of tools such as " ODIN " we can download from the net ( EU customer support agents also mentioned using Galaxy Tab A with such firmware other than that was supplied by the manufacturer, could affect overall performance )

we highlighted Samsung UK website ( " samsung.com/uk " ) is still displaying those logos and captions to suggest " Samsung UK " is set to be " by appointment to Her Majesty the Queen, supplier of televisions and audio-visual products ... " however, Samsung standards in EU simply aren't good enough for the Queen's maid in addition, customer support agents won't support Samsung Europe [ EU ] would be anywhere close to an " IBM never let you down " style. Samsung branding strategy and also for business communication within EU, aren't expressing the accustomed high standards therefore they won't be acceptable by consumers in the single market.

we also suggested Samsung had R&D departments and related staff members designing new apps ( samsung apps ), in order to display media content according to the country we select when registering a samsung account , eventually, samsung managers in EU may as well place on record that formal request and for disposal of a business branch and unit, selling their customer support and technical support departments to UNISYS.</DRAFT>