[Android Head-Units] sun.valeo:
Thanks for the responsiveness, but this is a hardware problem. We are talking about the lack of sleep mode in the KD-1280 Android OS 8.1. I informed the seller about this annoying misunderstanding almost immediately after the purchase. The seller delayed time, promising to solve this problem. So I can’t use the protection of Alibaba.com and return the device. This seller could not contact the engineer because of the Chinese New Year, then the company was quarantined due to COVID-19. She recently wrote to me that there is a solution to this problem, but it will cost me $ 155. That is, I have to pay for the error engineer ?! Of course, I found this unfair and began to seek help from their support team. But all my messages were returned to sellers or senior sellers. It seems that I managed to contact a worker at the Klyde factory, but so far the situation has not been resolved. He writes that today they sent me a new board Android 9.0, where there is a sleep mode. He wrote that the seller would send the package number to the track, but the seller did not provide the track number.

In fact, what is the problem of lack of sleep in the device? When you get into the car, start it and put in reverse gear to turn on the rear view camera, it takes 15-20 seconds. Prior to this, the camera does not show the image on the radio screen, just a black screen. For short trips around the city it is not very convenient and unsafe. A Klyde representative checked my case and agreed that this was really a problem. He agreed to help me, but the solution to the problem dragged on for 10 days, not counting the almost 5 months of my negotiations with the seller. Shortly before yesterday, due to the lack of an image from the rear view camera, I started reversing in the courtyard of my house and crashed into a children's bike. It’s good that there was no child on this bike. A child walked on the playground, and a bicycle was thrown for my car. Naturally, a children's bike is not visible in the rear-view mirrors of the car. Suspecting that sellers and a Klyde representative could promise me a solution for a long time, I decided to file an official complaint with the company itself, not its sellers. I want to note that this is my third Android device, bought in China, and all the devices had either sleep mode or the inclusion of the rear view camera did not depend on the system loading. For example, Newsmy CarPad 2 DUOS had two blocks, and even if you turned off the block of the Android system, the image of the rear view camera was displayed on the screen of the block with the display. Kanor Microntec devices had a sleep mode, and also had no problems displaying images from the rear view camera. I could not even imagine that the Klyde device for $ 420 in 2020 would have such a significant drawback. The seller also did not warn that the device does not have sleep mode. And even more so, he did not warn me that after starting the machine you need to wait 15-20 seconds, and only then start moving. This is some kind of absurdity! I have no idea how a device with such a significant drawback went on sale, but the fact remains. Otherwise, I have no complaints. I can solve software problems; I have experience and knowledge. Having searched the Internet through the Google search engine, I could not find the factory data of Klyde, there is no data on the guarantee, which should be at least 1 year. There is only the data of the store and sellers. And, as the sellers wrote above, they do not want to solve this problem. That's why I decided to ask you in the subject, maybe there is an exact Klyde address, where can I send a claim - a complaint, by registered mail?

---------- Post added at 10:00 PM ---------- Previous post was at 09:58 PM ----------

This is the address of the store for contacting sellers. I need an address to contact Klyde's manufacturer support. This is not the same thing.