[Touch Diamond, MDA Compact IV General] sabesh:
Copying and Pasting from this thread in case it too gets deleted by Expansys:

http://www.expansys.com/ft.aspx?k=110221&page=1

hbaket21:44 04 Jun 08

30 Posts

This is the EU/Asian Model. It only supports 900/2100 MHz HSDPA as per the specs sheet.

Other forum users have tested on AT&T and were only able to get Edge connection at best, not 3G.

midsleic09:54 05 Jun 08

9 Posts

I see the Grey Import thread has been removed...

It's not official UK stock (it's unlocked but NW-PCS Hong Kong stock) so you won't get support from HTC. Expansys say they will honour warranties but they're not going to be able to offer you any updates that might come along.

Yoni10:05 05 Jun 08

5470 Posts

Tech, eXpansys Ltd

Manchester UK

Yes, will houonr the warrenties, and we will do our best to post the updates in our forums.

Yoni,

eXpansys Product Support,

Forum Search

geek7812:28 05 Jun 08

3 Posts

Yoni

untill you don't answer to those questions you will have the same comments here and all over others forums like xda-dev...

Can a UK buyer (or french or..) deal directly with HTC UK for the warranty (or HTC France or..)?

If yes, is there a 2 years waranty or one year ?

Regards

Ineedtoys13:27 05 Jun 08

393 Posts

I see the product description still claims this is the "UK" model. There can have been only one motive for deleting the thread questioning its legitimacy and support - to deceive potential customers by passing off grey imports as the "real thing". Otherwise they would have answered the (extremely valid) concerns raised. Outrageuous.

To those who have already bought - don't worry, you paid the price for getting it early. Given the hefty premium you paid, I'm sure Expansys will look after you should it go wrong.

midsleic14:47 05 Jun 08

9 Posts

HTC have confirmed that they will not accept direct involvement for these units because they are Asian units for NW-PCS network and not branded for the UK.

I've spoken to the CAB today and have confirmed that if you want to return the product to Expansys, you are perfectly entitled to do so for a full refund of the item and carriage costs to you and back (unless Expansys want to pick it up at their cost of course).

The vague nature of what Expansys will cover is beyond belief. Can they provide a full two year warranty with repairs within 28 days or not? Will any future firmware updates be provided or not?

Deleting the threads to perfectly valid concerns aren't going to stop the news spreading that this sort of business practice is occuring.

wardy15:59 05 Jun 08

64 Posts

lol I just wont use them anymore ... The Customer is King ? Not here NO !!

Feel three to delete , its posted all over the net now anyway :o)

colin98717:38 05 Jun 08

519 Posts

Im going to stick up for Expansys on this one because how dare HTC try to regionalise their products and say unit X wont be covered if ur living in area Y. For one its a Global ecomony now, and 2 people move abroad or work in different countries. So called Grey imports should be supported as any other purchase

Now Im not someone whos afraid to criticise Expansys (e.g my removed post about the Wind ads dissapearing the day the 701eee stock arrived lol), and I agree with INEEDTOYS about the price being high BUT on this issue I think its HTC who should be criticised for suggesting this two tier policy. Its not as if their customer support has been very good in the past anyway!

midsleic17:59 05 Jun 08

9 Posts

@colin987

You may have a point about a global economy but let's be honest it isn't and neither would most people want it to be. This unit for example will fair very badly in America as it's not built for that area. Also Vodafone have rejected their UK stock under quality control issues - so therefore we can expect that the entire UK stock is delayed for this very reason.

Whether you feel HTC are wrong or not is irrelevent. What is, is that Expansys have palmed off 'good news' and hidden the fact that HTC will not - and have an absolute right not to- support these units under warranty.

I'm sure anyone in America would feel as aggrieved if they were sold a unit under the impression that it was an official US model. So why should we put up with it being in the UK? AND the higher price!

colin98718:15 05 Jun 08

519 Posts

I totally disagree because some people work and travel all over the world.

I want my phone to work in America, Europe, Asia etc wherever I bought it.

Dont tell me u dont think ur phone should work when u go on holiday somewhere?

Companys only do unit region branding with things like DVDs, games etc so they can charge more for the product in regions which have more wealth, Theres no good reason for HTC to be able to justify doing this so lets direct the criticism there.

The whole point about a MOBILE is that its ... Mobile, and thus should be warrantied which ever region u take it to!

midsleic18:25 05 Jun 08

9 Posts

Yes and you have exactly proven my point. This unit is not tuned to work all over the world - therefore it may not be tuned to do other things properly in the UK as it is an Asian handset.

Anyone buying this for America for instance will find it supports few networks and if at all Edge at the most likely.

panitoni18:53 05 Jun 08

13 Posts

Don't want to take away from the conversation, but I have just registered with the Hong Kong - English HTC website using the early released expansys version of the diamond phone's serial number and it has given me access to all the application and rom downloads for practically all the recent devices, including applications for the diamond.

I know this doesn't excuse Expansys in the slightest, but at least you know you can get the rom upgrades if you want them.

Just thought you'd like to know.