[Touch Diamond, MDA Compact IV General] sabesh:
Optik19:05 05 Jun 08

8 Posts

Director

I just ordered one from expansys...

hoping a lot it will be a disent buy

reeding above makes me speechless...

Ineedtoys19:34 05 Jun 08

393 Posts

If the HK site is accepting the serial numbers then that is good news. However it still doesn't answer who handles the extra shipping costs, the extra lead times, nor do we know how long the so-called "warranty" lasts for.

My main objection is that Expansys are still claiming these are UK units on their product page

"HTC Touch Diamond

version: UK, GPS"

even when this has been exposed as a lie.

midsleic20:17 05 Jun 08

9 Posts

HTC confirmed that they will definately not stump up for the carriage costs and that all repairs will be chargeable according to their terms. Apparently they don't actually ship the units out boxed so as far as they are concerned whatever leaflets etc are with the unit they won't be adhering to them.

It's highly unusual for a vendor to support a two year warranty if at all - and that is what you'll be getting with an official UK version.

And what happens if Expansys go under?

Or HTC release WinMo 7 as an upgrade, will these handsets get that too? I doubt it.

panitoni20:57 05 Jun 08

13 Posts

In regard to the upgrade question, please read my earlier post. Not an ideal situation, but does give some comfort to those who have kept the handsets.

I'm also in agreement with Ineedtoys earlier about selling the phones as UK versions. My main question to expansys though would be why?. Why import handsets two weeks before the original release date? How much more profit will it generate in respect to the customers you'll lose? How many sales will you lose because people will be convinced you are selling imports even when you actually do have the official versions?

I also feel sorry for your customer service people who have to answer the rightfully angry customers who had no choice in which version they would receive.

You should also bear in mind the customers you will be losing are those willing to spend £500 on a phone, I would think those are the ones you'd want to keep.

I suspect you haven't heard the last of this.

Wishlist20:58 05 Jun 08

3638 Posts

UK

"And what happens if Expansys go under?"

What happens if HTC go under?

midsleic22:16 05 Jun 08

9 Posts

@wishlist

Based purely on what we're discussing - grey market goods - I don't recall HTC having to fork out £200k in legal costs for selling grey market goods as Expansys did a couple years back.

Any more of that and they WILL be going under. Doesn't take much to shut a business down these days, particularly one that takes the arrogant view that they can purposefully mislead customers - simply because they want to be 'first' to market and are jealous someone else will be. An odd position to take with people tightening their belts in the UK. And I agree with a previous poster - Expansys have alienated a lot of loyal and potential customers who were willing to shell out £500 for a phone that is out in a couple of weeks.

What are they going to do with the returns - sell them off as new?I doubt anyone will stand for that.

It can't be avoided that customers have been decieved and - yes Expansys are saying they will honour warranties - but why lie to start with? And if they do it once will they do it again when it comes to needing warranty care in 18 months? The warranty thing still has not been fully resolved or clarified.

mjheathcote22:45 05 Jun 08

17 Posts

Blimey can't believe my simple question whether the phones where grey import or not would result in the thread being deleted & such heated discussion.

selene22:46 05 Jun 08

6891 Posts

I am woman. Phenomenally

Phenomenal woman, that's me

Lol!! Yeah, look what you started!!! :-)

Selene

------

It's the so called normal guys who always let you down. Sickos never scare me, at least they're commited

mjheathcote22:54 05 Jun 08

17 Posts

The thing is personally I don't really care if they where greys or not, as long as the warrantee was identical, hence the initial question. If the warrantee was identical (which it appears not now) I would have no problem buying.

Optik23:20 05 Jun 08

8 Posts

Director

my arriving tomorrow....

will do all tests over the weekend and if it is not uk unit, will return! :(

Ineedtoys09:42 06 Jun 08

393 Posts

See Expansys are deleting posts again...

Come on guys, be honest with your customers for once - is your "Expansys warranty" for 1 year, or 2 years like the HTC offer in the EU? And will you cover all repair shipping costs from the UK to Asia?

Spawn11:28 06 Jun 08

129 Posts

Director

If you have ordered it from Expansys then you can be assured that IT IS NOT A UK model but a Hong Kong version ie Asian.