yashsingh1/xdaforums huggingface dataset:
[Google Pixel 4 XL Accessories] Cerv3r:
Hope they send me replacements... I purchased new ones to replace my replacements because I had dust inside the front facing camera.... Then turned out it's an issue with these...

3rd times the charm
[Google Pixel 4 XL Accessories] zetsumeikuro:
I'd suggest emailing their support and telling them the problem and they will refund you like they did with everyone else in here because of the issues. Then mention about getting the third revision sent out. Since there was another statement by inteli in here saying they are going to ship out the third revision at no cost to us.
[Google Pixel 4 XL Accessories] ceelos218:
this is what they sent me .. so idk now
[Google Pixel 4 XL Accessories] DemonicMurderer:
False

I got 2 of these and they are not full adhesive it only has adhesive around the edges. One drop of the phone and the protector flies off. This happened on 2 phones. In my opinion they are a waste of money. The protectors seem like great material just wish they stuck across the center of the screen as well.
[Google Pixel 4 XL Accessories] dsmitty166:
The latest revision is full adhesive
[Google Pixel 4 XL Accessories] gangrel_82:
I got the same email when I told them about our discussion in this forum.
[Google Pixel 4 XL Accessories] SquallLHeart:
at this moment I am still hoping on a third revision.. it is a bit frustrating not being able to use my front facing camera.

I mean.. it's the holidays.. I've been surviving using the main back camera.. but then the other day when I tried to use the front.. and then realizing how bad the dust accumulated and the image was just blurry as hell.. I was debating whether or not to just rip this screen protector off or not.

I've been looking at other alternatives, but still hoping that even if I end up replacing my protector with another brand, that they are able to fix this one.
[Google Pixel 4 XL Accessories] zetsumeikuro:
Seems to me that some of the staff possibly aren't aware of another revision I wouldn't be surprised. [MENTION=6689878]intelliARMOR[/MENTION] could you please confirm that a third revision is indeed in the works? Thanks.
[Google Pixel 4 XL Accessories] intelliARMOR:
Howdy - sorry for the confusion! Yes, our 3rd version is in production now, should be ready in the next 5 to 10 days. This version is the same full coverage as the 2nd version, except it will have a cutout on the front camera and we are pushing out the side borders as much as possible.
[Google Pixel 4 XL Accessories] Bucika:
[MENTION=6689878]intelliARMOR[/MENTION]

Hands down the company that works wonders with customer support, maybe change the name to XDAARMOR? :D Heheh.

I just want to say thanks for all you do, to get the satisfied customers, that's why I'm not looking to move on from You guys anytime soon. I genuinely appreciate the extra step to make the "nerds" happy.

Myself, I don't mind to "test out" the product in order to get the perfect one at the end of the day, this is what using Pixel is like.. we beta test all the things.

Thank you again.
[Google Pixel 4 XL Accessories] mrro82:
I looked at your site and it looks like the cut outs are all there. Is that the new version?
[Google Pixel 4 XL Accessories] intelliARMOR:
Appreciate your patience with us :cool:
[Google Pixel 4 XL Accessories] intelliARMOR:
Yes, except our final version will have a cutout over the front facing camera. The model we're shipping right now has the front facing camera covered with glass.
[Google Pixel 4 XL Accessories] mrro82:
The pic looked all the cut outs we there so I was curious. Looking forward to the next version. Thank you.
[Google Pixel 4 XL Accessories] spaceman860:
This is the biggest scam ever. Don't know why they continue selling screen protectors that don't work. Been 2 months and they still can't get it right. Worst company ever. Save your money and get one from Amazon they have ones that are much better
[Google Pixel 4 XL Accessories] kendive:
So What do you suggest on Amazon? Links please.
[Google Pixel 4 XL Accessories] PuffinNugz:
Will the black on the sides be reduced to have full screen visibility?
[Google Pixel 4 XL Accessories] SquallLHeart:
they said they are pushing the borders out as much as possible.

thanks so much for taking our feedback to improve on this product!
[Google Pixel 4 XL Accessories] deadlast_28:
Sorry gents, I received the 1st version, tried it and went back to my cheapie off ebay, then I have received the 2nd version recently (Australia), is it worth me even trying/using the 2nd version with the Camera issue? Will the 3rd version be shipped to people who bought the 1st/2nd? or do we purchase again??
[Google Pixel 4 XL Accessories] zetsumeikuro:
I'm sure the 2nd version is better than the cheapie you're using off of Ebay so you could use that in the meantime. They stated it will be another 5-10 days and they'll ship out the final versions to us. Just to be safe you could shoot them out an email and they'll take care of you. Also about dust under the FFC it's happened to me but I just take some compressed air and blow into it and the dust gets moved out.
[Google Pixel 4 XL Accessories] ceelos218:
nah it's not worth my time to be using compressed air periodically.. took it off and right in the trash it went.
[Google Pixel 4 XL Accessories] zetsumeikuro:
Lol. I'm not sure why when I was responding to the other member that it also happened to quote you as well. Might be worth it to the other guy if his cheapie off of eBay doesn't feel good to the touch etc and doesn't protect the whole screen.
[Google Pixel 4 XL Accessories] ceelos218:
but regardless... I have high hopes for the 3rd revision. hopefully it doesn't disappoint.
[Google Pixel 4 XL Accessories] zetsumeikuro:
You and me both. I think it'll be fine since they're addressing the final two issues the glass over the FFC and reducing the borders back as far as possible.
[Google Pixel 4 XL Accessories] ceelos218:
there was also issues with the top rounded corners.. it cut off some of the display.
[Google Pixel 4 XL Accessories] zetsumeikuro:
That one didn't bother me as much as the side borders and the FFC. I had quite a large piece of debris/dust manage to get under there and was able to get it out with the compressed air. I'd take it off but I never raw dog my screens.
[Google Pixel 4 XL Accessories] raphytaffy:
[MENTION=6689878]intelliARMOR[/MENTION] I received the replacement and it is full adhesive, which is great, really happy about that. The issue I'm having now is that the black border on the side covers up my screen. I have used the install tray to adjust it as far to the left as I could and it is still cutting off part of my screen.
[Google Pixel 4 XL Accessories] ceelos218:
that's been discussed repeatedly and they are making adjustments for the 3rd revision
[Google Pixel 4 XL Accessories] kirschdog1:
Waiting patiently on the 3rd release and ready to purchase. Any update on the release date for the 3rd/4th iteration of this screen protector?
[Google Pixel 4 XL Accessories] thacounty:
[MENTION=6689878]intelliARMOR[/MENTION] Any update on the revision with camera cut out, full adhesive, and borders pulled back?
[Google Pixel 4 XL Accessories] intelliARMOR:
YES! :)

Our revised inventory is shipping in this week. We’re a bit backlogged with CES, but will be getting them out as quickly as possible.
[Google Pixel 4 XL Accessories] thacounty:
That's great news! Have fun at CES. I'll be in Vegas next week for a decorated goods show. If I place an order today will I get the new revision or the old one?
[Google Pixel 4 XL Accessories] intelliARMOR:
Yes, we’ll make sure you get the revised version. :cool:
[Google Pixel 4 XL Accessories] ilal2ielli:
Excellent! Will those of us that ordered the original versions need to contact support again to obtain the third revision?
[Google Pixel 4 XL Accessories] wolfeyes30:
Same here. We need to contact?
[Google Pixel 4 XL Accessories] namsupo:
I still haven't received the second revision yet (despite being told on 11/14 I would be getting it). Is there any chance I'll get the third revision?

I know some people have been given refunds and I wasn't going to ask for one, figuring you were doing your best to make this right, but it's been two months now and I have no usable screen protector. If I ask for a refund will I be able to get one?
[Google Pixel 4 XL Accessories] chelsea_fc:
any cheaper options for international shipping?
[Google Pixel 4 XL Accessories] lkhafra:
It's been since 11/6 for me. My screen got lightly s scuffed waiting on this company to come through SMH. I've had 5 people ask about screen protectors and I point then towards the Whitestone Dome now. I should have known better.
[Google Pixel 4 XL Accessories] kirschdog1:
When is the 4th generation shipping [MENTION=6689878]intelliARMOR[/MENTION]?
[Google Pixel 4 XL Accessories] famoustito:
They are available right now on Amazon

https://amzn.to/2FEFpwt
[Google Pixel 4 XL Accessories] RoccoN4:
What tells you that's the 4th generation out of curiosity?
[Google Pixel 4 XL Accessories] ilal2ielli:
I'm sure [MENTION=4368706]famoustito[/MENTION] did not read the entire thread to realize that we are waiting on [MENTION=6689878]intelliARMOR[/MENTION] to let us know when the newest revision is ready.
[Google Pixel 4 XL Accessories] ceelos218:
You must be new here.
[Google Pixel 4 XL Accessories] intelliARMOR:
Howdy - yes, our 4th Gen will be shipping tomorrow. Just email us at support@intelliARMOR.com to get it going for you.

Thanks!
[Google Pixel 4 XL Accessories] kirschdog1:
Email has been sent!!
[Google Pixel 4 XL Accessories] chriskwarren:
If we were to order off your site now would the latest version be the one to ship?
[Google Pixel 4 XL Accessories] zetsumeikuro:
I sent out an email to support and hopefully they send out the latest version ASAP! [MENTION=6689878]intelliARMOR[/MENTION] Are all your members of the support team aware of the thread? I sent an email saying that I was on revision two and saw you guys were on the 3rd/4th without the FFC glass. I got a response saying that my replacement has been processed but I would need to cover future shipping costs. I'm not sure how this would constitute as me requesting a replacement via warranty when we are assisting and leaving feedback about improving the product then replacing the inferior version with the updated version per your offer in the thread. I would hope that feedback is provided to the support team and the necessary updates are provided to them if they are unaware. Thank you.
[Google Pixel 4 XL Accessories] dsmitty166:
I got the same thing, emailed support. They created a code for me to use, but the expectation is that I still have to cover shipping according to support.
[Google Pixel 4 XL Accessories] intelliARMOR:
Yes, you'll get the 4th gen (latest) version.
[Google Pixel 4 XL Accessories] intelliARMOR:
Howdy - our support team should be able to waive this for you. I just sent them a note to remind them :cool:
[Google Pixel 4 XL Accessories] chriskwarren:
Perfect. I have ordered it and I'll post my thoughts back here. I have another protector on now that is working ok but I'm looking for an improvement.
[Google Pixel 4 XL Accessories] eg1122:
I just received the same email stating shipping is not included. Should I email them back?
[Google Pixel 4 XL Accessories] ilal2ielli:
Yeah, I did, after my order for the replacement was confirmed. They want me to send them another email after the protectors ship before they process the refund on shipping.

I'm guessing if they refund it first, their order system cancels the order or something, because I don't see how refunding the shipping now or later makes a difference unless it was for a reason like this.
[Google Pixel 4 XL Accessories] wolfeyes30:
Same email here. Shipping not included $3.99 for standard.
[Google Pixel 4 XL Accessories] ceelos218:
I went with priority shipping for 5 ??*♂️
[Google Pixel 4 XL Accessories] ilal2ielli:
My order shipped and they refunded my shipping already. So at least it was quick.
[Google Pixel 4 XL Accessories] SquallLHeart:
same here. got an email shortly after for the shipping refund.

while it has been a debacle dealing with all these issues.. I will say they have done right by doing this for all of us. they want to make things right, and that is something no amount of money can pay for.

excellent company and communication. they have me sold as a returning customer for the future for sure. thanks very much [MENTION=6689878]intelliARMOR[/MENTION].
[Google Pixel 4 XL Accessories] srimay:
If I received the last 2 batches, should I assume that ill automatically get the latest version in the mail?
[Google Pixel 4 XL Accessories] intelliARMOR:
Yes, we’re making sure all the reships get the latest and greatest!
[Google Pixel 4 XL Accessories] i42o:
So for the people that ordered the original one I got a replacement in retail packaging as the second generation will they be receiving the fourth generation for free or do I have to pay something to get it since this second generation is still facing issues such as debris and dust going under the camera lens
[Google Pixel 4 XL Accessories] srimay:
Thank you
[Google Pixel 4 XL Accessories] intelliARMOR:
Just shoot us a message, we'll get you setup with a replacement.
[Google Pixel 4 XL Accessories] namsupo:
I sent a message on 6th Jan and got no response.
[Google Pixel 4 XL Accessories] DarwinJ94:
I received an email today with a code to get the new version but I had to pay shipping this time. Hope this new version works well. [MENTION=6689878]intelliARMOR[/MENTION]
[Google Pixel 4 XL Accessories] zetsumeikuro:
Shoot them another email indicating you've been participating in this thread. They should refund the shipping cost to you and everyone that has participated in this thread since we are helping to perfect the product.
[Google Pixel 4 XL Accessories] DarwinJ94:
Yeah indeed they just refunded the shipping cost after letting them know about the participation in this thread. Thanks for the heads up buddy.
[Google Pixel 4 XL Accessories] jjl468:
Just got the new revision today, unfortunately the sides of the new one look identical to the old one so the issue with the cropping will still persist, I'm just going to keep my device naked for now.
[Google Pixel 4 XL Accessories] zetsumeikuro:
No problem. Glad it worked out for you.
[Google Pixel 4 XL Accessories] raphytaffy:
[MENTION=6689878]intelliARMOR[/MENTION]

Been a long time user of your product. I love it, have used it on all of my Pixel phones, and it's the name that I recommend to friends and family.

That said, there is a serious issue in distribution right now.

11/29/2019 - Read through the entire thread and placed an order after confirmation that the full adhesive model would be shipping out. Received the dot matrix (v1).

12/12/2019 - Placed another order and contacted customer service with my order number to ensure I receive the full adhesive model (v2). This arrived perfectly, but the thick black borders makes certain apps unusable.

1/8/2020 - Placed another order and contacted customer service with my order number to ensure I receive the full adhesive model with slimmer borders (v3).

1/17/2020 - Received the same full adhesive model with the thick, unusable black borders (v2).

Attaching pictures that compare the order from 12/12/2019 is the same version I received from my order on 1/8/2020 (both are v2, full adhesive, thick borders).

Also attaching pictures that shows an example app (Discord) where the thick borders affect the overall usability.
[Google Pixel 4 XL Accessories] zetsumeikuro:
They could be pushed back a bit. Why not put it on and see? If it's still not satisfactory then concrete feedback can be left and Inteli can try to push the borders back more if possible.
[Google Pixel 4 XL Accessories] chriskwarren:
Is this in the picture I attached (circled) a part of the display that shows up OUTSIDE the black border?

Also, is this the black border I have pointed out with the two arrows?
[Google Pixel 4 XL Accessories] jjl468:
The cover for the adhesive side is slightly transparent so I did a quick test by lining up the screen protector in the installment tray with the cover still on to see how it would look. In Reddit Sync, which is where the cropping was most noticeable previously, the border was still about exactly the width of the comment indent. I don't think the borders were actually pushed back at all, it seemed exactly the same as the original full adhesive version.

It looks like you did get the newest revision as the pictures you attached shows a cutout for the selfie camera, which did not exist in the v2. It seems to me that the v3 simply did not improve the borders at all. However, it is strange that your model had the proximity/light sensor and selfie camera in separate cutouts while for mine they shared one larger cutout. Was yours for the Pixel 4 or the Pixel 4 XL?
[Google Pixel 4 XL Accessories] zetsumeikuro:
After seeing the picture in post #451 I can definitely attest that it seems they reduced the border size. Looking at his picture his borders are going up to the server images on Discord. Where as on mine with the v4 there's a sizeable gap between the server image and the black side border. Sorry for the lower quality picture had to use my old 6P since I just sold my 3XL. [MENTION=6689878]intelliARMOR[/MENTION] could you confirm this please? Thanks!
[Google Pixel 4 XL Accessories] raphytaffy:
Yes, and yes. There is a slight bleed on the left side of the left border where the notifications are, as shown in your picture.

Mine is the Pixel 4 XL. I would double check to ensure you don't actually have the v1. The v1 shared the larger cutout, while v2 went with separate cutouts. I don't actually know what v3 looks like because it seems like I received v2 twice.

There definitely looks to be more space between the border and the server images in your picture. I cannot see a solution where even the slimmest borders would not block out portions of different apps (Discord, Reddit Sync, etc). It seems like the best solution is for a top and bottom border and to keep the sides borderless. Maybe all of our feedback can create demand for a v4 with all issues fixed.
[Google Pixel 4 XL Accessories] zetsumeikuro:
Unfortunately I don't think that will be possible for them to remove the side borders. If they reduce the black border too much you'll start having visible halo which is honestly more annoying than a larger black border. The black borders are there to effectively hide the halo since the halo is masked by the colored glass. There's three approaches they could take at this point since they probably have reduced the borders as much as they could. First solution is remove the black borders but they'd have to shrink the glass and it wouldn't cover the entire screen and people would complain more about that. If they don't shrink the glass then there will be visible halo around the edges. #2 Remove the black borders and keep the glass the same size and include a gel that you would apply around the edge that has visible halo. This will fill the gap in between the screen and protector, it's kind of the same thing that people have been doing with olive oil. Not sure how often you'd have to apply or if it's permanent until you remove the protector. #3 They introduce a LOCA UV cured adhesive solution which would complicate the installation process even more. I think they skipped v3 and the one I got was v4 since I literally got it today. This could be as good as it gets!
[Google Pixel 4 XL Accessories] intelliARMOR:
Howdy!

Yes, this is always the dilemma with screens that curve at the edges, we have to find a balance between where the black border stops vs risk of halos. Our V1 was a dot-matix design which avoided this, however the look and feel of dot-matrix protectors is abysmal. The latest V4 models, which are shipping now, are full adhesive and have the borders pushed back as far as we could go without causing major install problems.

One option would be for us to work up a 3D curved glass solution, however the cost of these is significantly higher because they are much more difficult to manufacture and have a higher defect rate. It would probably be around $25 to $30 for a single pack.

Always open to your suggestions on how to improve!
[Google Pixel 4 XL Accessories] eg1122:
Personally, if the 3D curved glass is the solution I would not mind paying $25-$30 for one. Especially if this would give us full adheasive, no Halo effect, full coverage, and nothing blocking any viewable area of the screen. I should be receiving the latest version today so as of yet I can't speak as of how well this version is, but it looks promising.
[Google Pixel 4 XL Accessories] ilal2ielli:
I'd be willing to purchase one that is 3D curved glass or even a LOCA installed one.
[Google Pixel 4 XL Accessories] ceelos218:
Newest one is on right compared to previous model
[Google Pixel 4 XL Accessories] jjl468:
That looks about the same as the cropping I got on the v2, I think post #451 had a bad tray or something, their screen protector seems to be installed right of center, causing more cropping and a gap to the left. Post #326 has photos that match my experience with the cropping, it was exactly the width of one comment indent for me, which is just barely smaller than the indicators on Discord for unread servers and which server you're currently on.

The V1 did not have the Soli cutout go all the way to the earpiece so it's definitely not that. You also did not receive the V2 twice, V2 covered the selfie camera with glass while the pictures you posted show a cutout for the selfie cam on the new protectors, which isn't there on the one installed on your device. I'd recommend installing the new protectors, even if the borders are the same width your current install does't seem correct and a new install should look more like post #453's photo

Edit: I take back what I said about you not receiving the V2 again, the "cutout" I saw is likely just clear glass so the camera isn't covered, I can't really tell from the picture. Either way, I'd still recommend installing the new one you received because I never experienced the edge bleeding like that on my device.
[Google Pixel 4 XL Accessories] zetsumeikuro:
I'm not sure how case friendly a 3D curved protector would be. If it's anything like Whitestone's Galaxy/Note models it could be okay but possibly could limit the cases we use. Then the squeeze feature could cost lifting if it's too close to the case. The current version isn't too bad looks fine to me.

LOCA can be a pain with the all the dust that accumulates around the edges. Not to mention if they use cheap adhesive like Whitestone did for the 3XL there will be spider webbing which looks worse than halo or black borders. On my 2XL Whitestone was flawless minus the dust accumulation on the sides. But wiping it with a moist cloth from time to time until the LOCA fully hardened a week later helped. The 3 XL spider webbed for me every single time I applied it. First one did it two weeks later, one did it three days later and one even the same day a few hours later. Was truly disappointing given the price point.

If they're the same then I guess that's as good as it'll get. Inteli mentioned in a recent post responding that this is as good as it'll get before halo starts showing up. Hard to say, but best bet is to wait for #451 to install his and see what they have to say.
[Google Pixel 4 XL Accessories] jjl468:
Ya, #459 posted a great photo comparing the new revision with the old one, looks like they're pretty much exactly the same with the new one maybe being a hair thinner. Not too fussed though, I don't use a case and with the new gesture navigation the lip of the screen protector was really bothering me as well, which is something that definitely can't be avoided. Also, just a heads up, #451 was someone editing #449's photo for emphasis, the OP of the photo unfortunately looks like they received an older revision instead of the newer one so we'll need to wait until they get sent another set but I still think their tray was faulty or something on their initial install because my screen was never cropped that far inward and never showed light bleeding out the left side.