yashsingh1/xdaforums huggingface dataset:
[Google Pixel 4 XL Accessories] wrongway213:
It seems whoever runs [MENTION=6689878]intelliARMOR[/MENTION] account here is really helpful and that's why I'm trying to get his attention now before this already know to be defective model arrives. Please save me the time and don't send this, send the fixed one instead [MENTION=6689878]intelliARMOR[/MENTION]
[Google Pixel 4 XL Accessories] PuffinNugz:
the new one blocks too much of the screen for my liking. didn't have this issue with the dot matrix version.

the black border blocks the blue lines and about half the orange lines on the left side.

what it should be

what i see
[Google Pixel 4 XL Accessories] zetsumeikuro:
I second this sentiment [MENTION=6689878]intelliARMOR[/MENTION]. I was speaking with an associate and the response was to use accept and use the current full adhesive model and that they already have been mailed out much to my dismay. While I am extremely appreciative that you guys have mailed out replacements to me and even multiple ones since I've ordered three. But at this point I'm not going to take off the other protectors that I have already applied until the final revised model is sent out. Will you guys still be sending out the final revision even to those that got the full retail kit with the ffc still covered? Thank you.
[Google Pixel 4 XL Accessories] wrongway213:
Yeah.. we want the orders that we have coming stopped and the final revised models sent in its place [MENTION=6689878]intelliARMOR[/MENTION]
[Google Pixel 4 XL Accessories] SquallLHeart:
I mentioned in my email that I think one large cutout would probably help cut down on dust accumulation inside the cutout if it was 1 large vs individual ones..

but I'm fine with either.. right now I'm just not using my front camera because of the current dust buildup behind the window and I don't wanna remove the protector.

very much appreciated and wonderful to see them taking all of our feedback.
[Google Pixel 4 XL Accessories] wrongway213:
[MENTION=6689878]intelliARMOR[/MENTION]

---------- Post added at 12:43 PM ---------- Previous post was at 12:43 PM ----------

Address my concerns [MENTION=6689878]intelliARMOR[/MENTION]

---------- Post added at 12:44 PM ---------- Previous post was at 12:43 PM ----------

If this shipment arrives and you do not respond to my messages I swear to God I will destroy your business in the future. You have no idea the bad word of mouth I'm capable of or just how angry I am at you [MENTION=6689878]intelliARMOR[/MENTION]

---------- Post added at 12:45 PM ---------- Previous post was at 12:44 PM ----------

If this defective case arrives at my house I swear to God I will make it my life's work to destroy any chance you have manufacturing phone accessories [MENTION=6689878]intelliARMOR[/MENTION]. I suggest responding to me and doing so now before I get any angrier
[Google Pixel 4 XL Accessories] PuffinNugz:
lol get over yourself.
[Google Pixel 4 XL Accessories] wrongway213:
Naw I'm done being ignored. This isn't how this is handled. [MENTION=6689878]intelliARMOR[/MENTION]
[Google Pixel 4 XL Accessories] PuffinNugz:
that's fine. i just hope you know you sound like a jilted 12 year old girl.
[Google Pixel 4 XL Accessories] intelliARMOR:
Thanks for the feedback. Option 1 seems to be the overwhelming preference. I have confirmed we can do it and we'll have our final revision ready with in the next few weeks.

Thanks!
[Google Pixel 4 XL Accessories] intelliARMOR:
Howdy - thanks for your patience on our process here.

Our initial production was botched when our production manager produced and shipped the dot matrix models instead of full adhesive. :crying:

Since, then we brought in a quick line of full adhesive replacements (without packaging) and some received these. Now we are shipping Pixel glass in a two-pack with the install tray, however one last revision is needed, in that the front facing camera should be cut open as well.

We'll for sure get the final perfect revised model in and shipping; however we completely understand this process is not ideal for all. Because we've been taking a crowdsourcing approach to the development here, we refunded all XDA purchases from the beginning, and have continued to ship replacements & models at our expense. No hard feelings if this has upset you or given you a bad taste for intelliARMOR. We know there are many other options for you and set you up with a refund so there would be no risk or expense on your side. :cool:
[Google Pixel 4 XL Accessories] eg1122:
Your customer service is amazing no question there. I too received the replacements without packaging as promised and they have their issues. Sadly I don't have my initial order # anymore. How do I go about getting the revised ones that will come out in a few weeks? I really appreciate everything you have done. I'm willing to wait for the final version instead of getting the same faulty ones again. I believe that opening up to feedback from xda is a great way to build a solid product. On that note would it be possible to make the viewable area (screen section) a bit wider/ taller as to not overlap into the screen? Basically same size as you have but with a larger clear section and a slimmer black border (especially on the long sides).
[Google Pixel 4 XL Accessories] intelliARMOR:
Just send us an email at support@intelliARMOR.com - we can lookup your order.

The problem with full adhesive glass, is that it's very difficult to get good adhesion on curved edges. I think there's a very slim margin for us to work with (this is why you see so many dot matrix models in the market), however I'll get with our engineer to see what we can do here.

Thanks!
[Google Pixel 4 XL Accessories] eg1122:
Really appreciate the quick response. If it can't be done I get it. I know that the only feasible way to get complete coverage without disrupting the viewable area is using the method with LOCA glue. It's a bit more complicated for users to apply, but the results are good. Maybe something you guys can look into for future products since phones will keep coming out with curved screens. Thank you again!
[Google Pixel 4 XL Accessories] wrongway213:
Why do I need to have another defective model shipped to me? I simply want the final revised model shipped. I don't want another defective model. I stated that in this thread numerous times. Are you or are you not able to simply ship me the final revised model without me having to jump through a thousand hoops?
[Google Pixel 4 XL Accessories] srimay:
I can't believe your anger over a $15 item..get a clue
[Google Pixel 4 XL Accessories] ceelos218:
[MENTION=6689878]intelliARMOR[/MENTION] I just received mines and uppon applying here are the issues that I'm facing.. the side black bars cover part of the screen so when I'm reading text it looks cut off..in general it makes the screen smaller. the curves at the top aren't properly aligned with the curvature on the top corners. other than that touch and sensors seem to work fine.

update: I'm also getting lint under the camera now since there's a small opening on both sides. touchscreen responsiveness is a little finnicky, I find myself having to keep swiping on certain ocassions just to get touch response.
[Google Pixel 4 XL Accessories] wrongway213:
I don't care how I come off. This came across like a professional operation in the OP and has not been handled as such. I've spent literally hours trying to get a final working product with no resolution. I don't care how good your customer service is - sending everyone five units because you screwed the first four up isn't anything to rave about in my opinion. If you're going to sell a product - you should be able to stand by it. You should also listen to your customers when they're telling you specifically not to ship them another unfinished model - as I have told [MENTION=6689878]intelliARMOR[/MENTION] repeatedly, although they're not doing as I ask. It's becoming increasingly clear customer satisfaction doesn't matter to them. If it did my issue would not take this much of my time to resolve.
[Google Pixel 4 XL Accessories] srimay:
I just received your reshipment today with the 2 PC glass plus alignment tray. But before that came I have previously installed a glass cover that came from slickwraps. They included 2 of them to an order I placed for wraps a while back. It's full glue with 4 cutouts at the top, the only one covered is the camera. It gets dust behind it, only because it doesn't have glue on either side of it. Just above and below so dust enters in from the cutouts on either side. Maybe keeping it covered with adhesive all around it would be easier than another hole to make?
[Google Pixel 4 XL Accessories] zetsumeikuro:
That is good to know that the hopefully final revision will be making its way to us in the next few weeks. Will they be coming in a two pack like current retail packaged models or will it be back to one protector per box one the final revision comes out? Thanks for taking user feedback and altering the protector to our preferences and it has been an interesting process to be a part of. Looking forward to having the final revised product mailed out to us. Will we just need to send an email to support to set that up or will it automatically occur? Thank you.
[Google Pixel 4 XL Accessories] MRFERRARI23:
So I'm a little disappointed because the first one That was sent to me was the dot matrix and only stuck to the screen with the black border and the responsiveness every time I touch my screen is horrible. Now today I just received the second revision and I'm upset to see that it's still a dot matrix tempered glass I thought I was going to get the full adhesive version. So as I've been reading, this model seems to have issues too so does that mean I can be expecting that final version too? And the current one that I have it cracked on the top when I was trying to clean the dust out of the cutouts why isn't the whole top just left open?
[Google Pixel 4 XL Accessories] bestgio:
We've already been waiting for the proper replacement all this time and at this point, I wouldn't mind to wait just a few more weeks for the final revision.

Unfortunately, the replacement was just delivered to me today and I don't even want to bother going through the work to install another defective model especially when everyone's having issues with dust covering the front facing camera.

[MENTION=6689878]intelliARMOR[/MENTION], how would we go about requesting the final revision even though we've been delivered the "replacements?" Just drop another email to support@intelliARMOR.com?

Once again, thank you again for remaining active on this thread!
[Google Pixel 4 XL Accessories] ceelos218:
because it looks ugly as ****.. like some dog chewed on it ?
[Google Pixel 4 XL Accessories] wrongway213:
I've been trying to get this pre-emptively resolved for a long time but they insisted on mailing the defective models out and calling them replacements. Good luck.
[Google Pixel 4 XL Accessories] intelliARMOR:
Howdy - there's a very small amount of clearance for any dust to work its way in between the camera and screen, so the current models should hold you over nicely until our next and final revision is shipping.
[Google Pixel 4 XL Accessories] intelliARMOR:
Not sure how you received another dot matrix - one might have slipped in. Can you email us at support@intelliARMOR.com to get you another?
[Google Pixel 4 XL Accessories] Cerv3r:
I received the replacement for the original that had no adhesive. I'll gladly pay for a better revision if you are releasing one in the near future. One screen adhesive didn't seem like it was properly put on, the 2nd one was fine.

How do I proceed on this?
[Google Pixel 4 XL Accessories] intelliARMOR:
Ah, just send us an email at support@intelliARMOR.com with your order number and we'll take care of you. Thanks!
[Google Pixel 4 XL Accessories] bestgio:
[MENTION=6689878]intelliARMOR[/MENTION], thanks for reaching back!

I will attempt to install the "replacement" tonight and hopefully the dust won't interfere the front camera too much since it's holiday season which means photos are a necessity. I can't stand the extremely poor touch sensitivity in the original dot matrix models any longer

I still have faith in intelliARMOR to eventually get everything sorted out with their final revision models and will take care of everyone here within a few weeks.

In the meantime, [MENTION=6689878]intelliARMOR[/MENTION], could you please keep us updated with the status of the final revision model? I'm sure many of us will appreciate the mention when the final revision model is ready for shipping! :)
[Google Pixel 4 XL Accessories] intelliARMOR:
Absolutely, they are already in production :)
[Google Pixel 4 XL Accessories] blcklab:
Same issue. I sent [MENTION=6689878]intelliARMOR[/MENTION] a picture to customer support. Hopefully they replace it.
[Google Pixel 4 XL Accessories] GUnitNJ:
I received the full adhesive replacement....I haven't had the issue with the dust where the front camera is but I think the black borders are a little too big....can that be address in the final revision?
[Google Pixel 4 XL Accessories] ceelos218:
[MENTION=6689878]intelliARMOR[/MENTION]
[Google Pixel 4 XL Accessories] jjl468:
Received the full adhesive model in retail packaging yesterday, overall pretty happy with the coverage but a bit disappointed that it crops a bit of either side of the screen. As someone else mentioned, using Sync for Reddit, the width of the crop is basically exactly the first comment indent border bar. [MENTION=6689878]intelliARMOR[/MENTION] are there any plans to alleviate this with the new revision or does the new revision only add a cutout for the front camera? The screen edges getting cropped is basically my only complaint at the moment, otherwise very happy with this.
[Google Pixel 4 XL Accessories] intelliARMOR:
Yes, we're working on getting the sides pushed back as far as possible as well. Will have an update for you on this soon.
[Google Pixel 4 XL Accessories] zetsumeikuro:
[MENTION=6689878]intelliARMOR[/MENTION] I got the replacement for the current model adhesive version and went ahead and installed it. Can confirmed some dust got into the FFC area. Also, please don't rush and ship out the next revision without retail packaging. I can confirm that 3/3 of the full adhesive protectors you mailed to me without packaging had a ton of debris/dust already underneath. While this the protectors I received from you recently aside from the FFC had no issues with dust/debris since they protected in the packaging. So please make sure this revision is sent out with the retail packaging as well. Thank you.
[Google Pixel 4 XL Accessories] eg1122:
Yeah, I installed the second replacement on my wife's phone last night and it already has dust under the camera :(
[Google Pixel 4 XL Accessories] hokiealumnus:
Just received the replacement a couple of days ago and no way I'm wasting another one of my almost perfect (just misses covering the full screen) screen protectors for this one that cuts off screen and puts dust on the camera. Will the new one be automatically shipped to those of us that bought the first one?

Unlike the...let's say tightly wound...individual posting before, I don't mind any of this since you refunded the purchase price as well, but I hope you understand the frustration shared by many of being unwitting (at the time of purchase) beta testers.
[Google Pixel 4 XL Accessories] jjl468:
This is great to hear. Also just wanted to add, the top of my screen seems is being cropped as well by about the same width as the sides while the bottom seems perfect. Just wanted to make sure that you were aware that the top looks like it needs to get pushed up a bit as well since I haven't seen it mentioned in any other posts.
[Google Pixel 4 XL Accessories] blcklab:
[MENTION=6689878]intelliARMOR[/MENTION] will the final revision automatically be shipped to those who bought the original version or do we need to email customer service?

Cut out of the camera seems to be the obvious fix. I can see how dust got under. Here's a photo of mine
[Google Pixel 4 XL Accessories] wrongway213:
Yeah, breaking a perfectly good protector just to find a dust magnet, posting proof and multiple photos on here, then being made to prove it all again with new photos etc via email and a whole BUNCH of stuff no one has ever seen in forum posts to get them to accept mine was indeed the first reported defective replacement - and thus going without a screen protector - only to find that the replacements being shipped out have ANOTHER defect, so you ask multiple times to hold your order until final revision to avoid another mess like last time, only to be ignored - that really does wind a person up. The amount of replies to a forum thread =/= quality of customer service. No one else had to deal with that because they knew it was faulty from lack of packaging after seeing my horrible dust photos numerous times. People don't just snap for no reason. Time is money and thus the refund did not justify the way that was and is being handled.
[Google Pixel 4 XL Accessories] intelliARMOR:
Okay - sounds good. We already have some with the camera cutout in production. Also will push back the edges as much as possible. How is the install tray working for you?
[Google Pixel 4 XL Accessories] eg1122:
The alignment with the tray is great on my end.
[Google Pixel 4 XL Accessories] jjl468:
[MENTION=6689878]intelliARMOR[/MENTION] Sorry about the double post, but just wanted to make sure you were aware in case you missed my previous post. The top of the display gets cropped too by about 3-5 mm, similar to the sides. It took me a little bit to notice since it's generally just padding in most apps but the black area on the top is definitely a bit too far down, the bottom seems to be perfect though. I installed it using the installation tray (which was great) and from what I can tell, this is due to the manufacturing and not installation as the cutout for the top speaker seems perfectly centered.
[Google Pixel 4 XL Accessories] zetsumeikuro:
Greetings, not sure if you saw my feedback from this post https://xdaforums.com/showpost.php?p=81245111&postcount=360 . But please don't rush the product out without the retail packaging. Thank you.
[Google Pixel 4 XL Accessories] blcklab:
The tray helped and I think the fit is really good. No lifting edges etc. But right now I'm going without a TGSP because of the significant lint and dust under the selfie camera protection.

Do we need to email CS to get the final revision or will it automatically go out to people with previous orders?
[Google Pixel 4 XL Accessories] intelliARMOR:
Yes - we will not do that again. :cool:
[Google Pixel 4 XL Accessories] i42o:
i emailed you guys about dust going into my camera... no response,,,,, can you guys please look into it.... this thing is still wack even after the revision
[Google Pixel 4 XL Accessories] gangrel_82:
I also received one of the version 2 screen guards that slightly crops the sides of the phone and debris breaching the front camera. Do y'all have an ETA of the 3rd version?
[Google Pixel 4 XL Accessories] ceelos218:
have you not been reading the comments?

---------- Post added at 04:37 AM ---------- Previous post was at 04:36 AM ----------

same with you.. read the comments for the answer.
[Google Pixel 4 XL Accessories] gangrel_82:
Not to be rude [MENTION=3554906]ceelos[/MENTION] but I did read the comments and there was no mention of ETA for release of the 3rd version just a response from IntelliARMOR saying that they have a version with the camera cut out and that they are trying to push the edges back as far as possible.
[Google Pixel 4 XL Accessories] ceelos218:
that's because they also mentioned that the 3rd revision is in production and it will ship in the next few weeks. I wouldn't expect them to have an estimated time frame yet.
[Google Pixel 4 XL Accessories] joderme:
Revision 2 is great minus the sides being slightly cutoff. Is dust getting under the front camera lens after application? This is honestly a fantastic protector minus the side issue which is manageable for now.
[Google Pixel 4 XL Accessories] zetsumeikuro:
Yes, for some dust is creeping into the FFC area after application. There is no adhesive in that area and as a result dust is creeping inside of there.
[Google Pixel 4 XL Accessories] Cerv3r:
I purchased another set from the discount code you guys gave me and this is having the same issue as my replacements for the non adhesive version..

Dust inside front facing camera. There seems to be no adhesive to block the dust from entering...
[Google Pixel 4 XL Accessories] zetsumeikuro:
They're aware of this issue and are making a third revision.
[Google Pixel 4 XL Accessories] MRFERRARI23:
Is this tempered glass going to be case friendly? I ordered 1 of your tempered glass but the reason I was asking you earlier if the whole tempered glass was adhesive was because I know with those tempered glass where it's just adhesive around the edges that they usually don't stick on the screen very well and end up falling off so hopefully this one is fully adhesive and sticks onto the screen without a hitch.
[Google Pixel 4 XL Accessories] intelliARMOR:
The Pixel 4 XL is new and we haven't tested a variety of cases yet, however the glass is designed to be case friendly. Any issues with fit or finish and we will take care of you. Thanks!
[Google Pixel 4 XL Accessories] SlyUK:
Here is at least one:

https://www.mobilefun.co.uk/
[Google Pixel 4 XL Accessories] bamfsig45:
Does it come with an installation frame for aligning it or do we have to eyeball it?
[Google Pixel 4 XL Accessories] TBarb169:
Placed and order!
[Google Pixel 4 XL Accessories] intelliARMOR:
Right now it's shipping without our installation frame. As soon as the frame is ready, we'll add it in. New phones take some time to make the frames :)
[Google Pixel 4 XL Accessories] somthing:
Maybe a dumb question but will the original orders get the frame when its ready? How hard is it to line up by hand?
[Google Pixel 4 XL Accessories] eminem5055:
Ordered it! Thanks for this!!
[Google Pixel 4 XL Accessories] speed817:
Ordered! Hopefully this works. I spent probably over $200 trying to find one that worked well with my Pixel 2 XL. They all cracked or didn't adhere to the screen well.
[Google Pixel 4 XL Accessories] dmarden:
Whitestone was really the only P2XL option, I'm replacing that device too and also spent a ton searching and trying. Really hoping this item arrives quickly and works great. I'll have my P4XL on Wednesday.
[Google Pixel 4 XL Accessories] speed817:
Yea I tried the Whitestone....TWICE!!! Both times I ended up with a scratch within a week. The second time I contacted them and they want me to send them back the "glass" that I had already pulled off on my own dime. Wasn't worth spending more money after throwing away $80+ on them already.
[Google Pixel 4 XL Accessories] ZeroKool76:
I suppose, depending on the case that you put on it, you could use the case to align it.
[Google Pixel 4 XL Accessories] intelliARMOR:
We were not planning on shipping the installation tray separately. Usually installing by hand is no problem, and we will take care of you if you have any issues or don't get the perfect installation you're looking for.
[Google Pixel 4 XL Accessories] crazy3gz:
Ordered, thanks!
[Google Pixel 4 XL Accessories] wolfeyes30:
I have never used any screen protectors on any of my phone's through the years so I have a silly question. Do these remove easy if needed?

Thanks in advance
[Google Pixel 4 XL Accessories] ZeroKool76:
Just ordered two, stellar!! Thank you for the promo code ?
[Google Pixel 4 XL Accessories] Paz9:
Nillkin has always been perfect for me

I'm going to wait till they release a TG protector for the 4XL
[Google Pixel 4 XL Accessories] sway40:
Ordered, didn't use a protector at all on my pixel 3xl bc they all sucked so hopefully this is good.
[Google Pixel 4 XL Accessories] spuri78:
Ordered this yesterday but forgot to apply the code. OP, would I still be able to claim the 50% discount?
[Google Pixel 4 XL Accessories] speed817:
dang it....forgot to apply the promo code too =\