[Redmi K20 Pro / Xiaomi Mi 9T Pro Questions & Answe] BCE111:
Continuing:

Oct. 3 Message from me:

Hi, Daniel Hope you're doing well. I'm still waiting to hear from you. I have to take some action on this today as I mentioned in my last email. Please let me know what you think. As I mentioned if you can send that photo with the IMEI number and the crack I would offer you a partial refund. If I don't hear from you I'll just go ahead and initiate a full refund and then be in touch about how to return the phone. If that happens, once I receive the phone and verify it's my phone I sold you, and as long as it doesn't have anymore damage other than that cracked screen, I'll refund your money through PayPal. Okay, talk to you soon. Thanks.

Oct 03 - I approved the request

Oct 03 - I sent a return shipping label

Oct. 4 Message from me to: dangal3823

Hi, Daniel

Hope you're doing well. As you probably see, I went ahead and accepted your return request for the Mi 9T Pro. I guess they emailed you a prepaid USPS Priority Mail return shipping label that I bought on the post office website. I hadn't heard back from you the last few days so couldn't talk about a possible partial refund. This whole episode of selling this phone to you has been a disaster for me. It took up lots of my time dealing with all this and is going to cost me a lot of money and even then I'll end up with a broken phone even though I packed it really well and insured it fully.

.............

Okay. Sorry things didn't work out. I'd appreciate it if you leave me positive feedback like I left you, or no feedback is fine too. Take care of yourself.

B

Oct. 5 Message from the buyer:

Before returning the item, are you sure you don't want to settle on a partial refund? I know you asked some proof, etc. However, you gotta understand that it annoyed me when you asked me to literally dig into garbage. Regards,

Oct. 5 My Message in response:

New message to: dangal3823

Hi, Daniel

Hope your weekend's going well. Sorry this has become a hassle for both of us.

One thing that I mentioned in one of my messages was taking a photo of the front screen of the phone like you did, but first bringing up the IMEI number. Here is a 1 min video describing 2 ways to bring up the IMEI number. https://www.youtube.com/watch?v=kYKmgdaq0II There are two ways of doing that. One is to dial *#06# which will bring up a pop up with the IMEI number. And the other way is to go into Settings > Phone > Status > which will show the IMEI number. So the photo would include in one photo the cracked screen in the upper left hand corner and also the IMEI number in the middle of the photo. It would look like the photo I'm including here but would be this phone. That way I can verify this is a photo of my actual phone I sent you. That whole process would just take a couple of minutes. Then we can discuss a partial refund even though I have reservations about any damage that happened during shipping. There's nothing personal in any of this, but I don't know you. Just want to verify first this is my phone I sold you.

We're just trying to sort this out between us. One thing that definitely didn't happen was me sending you a previously damaged phone. Why would I do that? Why would anyone do that as the buyer would just ask for a refund? I used to be a PowerSeller on eBay a number of years ago and have sold over $40,000 in merchandise and have glowing reviews from everyone. I'm a more than honest guy.

So I'll wait to hear from you and hopefully we can work something out. Appreciate your cooperation.

B