yashsingh1/xdaforums huggingface dataset:
[HTC Excalibur] cornell2:
also - while no doubt you are an honored and senior member of this community, offering to help us - I can't help but get nervous about the site you pointed us to

http://tmobileuspublic.wdsglobal.com/

frankly - it appears deceptive: It is not a tmobile site (despite the logos and official looking graphics) - rather it is a site part of the domain wdsglobal.com - a private company

Why is this of concern - because the site deceptively (under what looks like an official tmobile site) - asks us for our email address, phone number, setup information AND PASSWORDS !!!!

Holy moly !

Everything you need to access my email account, and probably a whole lot of other things.

Notice how all the other links go to typical t-mobile pages - but the pages collecting your personal email info, phone number and passwords are NOT tmobile !

I hope there is a good explanation for this ... and while there may be one - the site itself is one I would avoid entering data into!! Even if the poster has good intentions.

If I am wrong, please correct me, and I will be the first to offer an apology or retraction.
[HTC Excalibur] ghostwheel:
maybe you could look from the server side?

I don't know if you tried this, and I'm not sure it will help, but it might give more information....

Why don't you configure an SMTP server in debug mode on a linux machine, and then see what your device sends out? Compare the state before sending e-mails fails to after it fails...
[HTC Excalibur] backdoc:
I have a Tytn II that updated to WM 6.1 and have the same exact problem as the original poster.

I use AT&T and GoDaddy for my email server including SMTP Relay. It all worked perfectly prior to the update and would work briefly after creating a new email account setting.

Steve
[HTC Excalibur] sf777cop:
Only till now havent tried to solve it (too busy)

I have same issue. (cant send) one of my accounts actually worked but I never use it so might just be first time it works

so it not just TMO.
[HTC Excalibur] pudgedaddy:
sorry , syntaxx, i only meant to merge sf777cop's posts.
[HTC Excalibur] Bubba21:
Appear to have found solution (work around)

I found this tip on, believe it or not, an Apple support site:

"It turns out that the solution is simple: in the account set-up, you need to ensure that 'Outgoing server requires authentication' is activated, and in 'Outgoing server settings' you need to select 'Use different user name for outgoing server' and re-enter the exact same details as for the incoming server"

I did this and it has has been working for over a week so far...
[HTC Excalibur] cornell2:
That solution is specific to certain SMTP servers. Very specific to the email hosting company one is using.
[HTC Excalibur] backdoc:
Fix didn't work for me.

I just tried it and I have GoDaddy and have to login to SMTP relay server. No dice.

I'm looking at the IPHONE, I'm getting tired of the Kaiser Drama.

Steve
[HTC Excalibur] caesar gdi:
but is it working for you or not?
[HTC Excalibur] cornell2:
My problem went away before you posted to this board. Again, the solution you posted is specific to certain smtp configurations and/or hosting companies - so because it worked for you, it should not be generalized into a solution for everyone. I have godaddy too and that solution would not have worked. In other words, your problem seemed merely to do with you did not have your email settings set up correctly, or completely. I suspect you would have had problems in WM5 and 6.0 as well as 6.1.

My problem appeared to be with 6.1 only - but this may have been a slight cooincidence (or only contributed to the problem). The problem that I had was a combination of two things ... something on the phone with not renewing the security certificate (we think) but 90% of the problem was the Tmobile changed something in their proxy servers. Tmobile appeared not to be passing along the Authentication and port settings to my smtp server. It appears they eventually fixed this, and my problem went away (but only after MUCH heartache, and many scores of hours trying to troubleshoot).

Thanks for all the help.
[HTC Excalibur] at0msk:
zomg u hav 2 liek go to start then accessories and run connection setup! set ur country and provider! it should work just fine then!!1 lulz

I'm serious about that though. It's in green at the top of Kavana's thread. :eek:
[HTC Excalibur] Rip Syntaxx:
I know this is SUPER late, but I haven't read this thread in ages. cornell...the link in my sig has NEVER asked me for any of my information besides deciding which connection settings I'd like to set up (i.e. Internet, MMS, etc.) That's the ONLY info I've ever been asked to enter. I definitely wouldn't suggest that any user enter their information into a website which asks such questions.

Furthermore, this website IS affiliated with T-Mobile. I've accessed this page from the T-Mobile website itself. So...in order to do that, there must be some sort of relationship between the two.
[HTC Excalibur] Bubba21:
Works now with bluehost

I'm not sure what the godaddy issue is/was, i use bluehost, which requires authentication to send via smtp. up until this point i had always checked the "use same username" box in the setup and had the error after sending a few messages. after i cleared this check box and re-entered my same username and password it started working...
[HTC Excalibur] caesar gdi:
I did not post the original suggestion so it was not me that assumed that this fix works for everyone I just wanted to be clear if this works or not.
[HTC Excalibur] cornell2:
1. the link is no longer active. so someone took it down - perhaps for the same reason I was warning about?

2. if the link can be accessed from the tmobile site itself - then by all means post it.

I stand by my original comments - at the very least it appears to be deceptive (the page that wants to harvest your id, password etc ... has a different domain than t-mobile.com ... all the links on the page, graphics etc point to t-mobile but the domain on which this site operates is a different domain. It has the same earmarks of a phishing site.

Sorry - I call them as I seem them. In fact - after looking at it again, I feel even more strongly that I am correct. Don't let the "junior member" on this thread fool you. I look at this stuff all the time.

Moot point, since someone took the offending page down.
[HTC Excalibur] cornell2:
Yes, you are correct. My apologies. The quote/reply made it seem like I was responding to you instead of the guy with the original solution.
[HTC Excalibur] Rip Syntaxx:
It's really not that big of an issue. Just don't use it. Now that the page isn't available, that makes it even easier for you.

And don't sell yourself short. You're at "Member" status now. Not "Junior Member".
[HTC Excalibur] caesar gdi:
ok so is anyone else still having this problem. I can receive but cannot send email using bellsouth's POP3. Do you know if t-moble made a change for godaddy only?
[HTC Excalibur] cornell2:
np. Of course no one wants to make enemies or start a flame war. And of course one day I hope to last long enough to become a senior member too :)
[HTC Excalibur] cornell2:
I probably should have stated that the solution provided earlier (that I stated did not apply to everyone) - in general is probably an approach that would take care of 75% of the problem cases.

There was another problem with t-mobile too ... fyi... apparently they got new servers and changed their IP addresses (their base prefixes) ... and had not registered them across the net, so many hosting companies were rejecting t-mobile ip addresses. and not to get too obscure, since most of us are using tmobile as either a proxy server or relay, we would not get the actual error message - we would simply get a very very quick error from tmobile, usually something obscure about not being able to send the message.

In this case the problem was between tmobile and "the rest of the world". Many of us communicate our smtp info through tmobile (who in turn relays it to 'the world'). Tmobile gets the real errors, then in turn merely tells us they can't sent the email.

I know I explained this badly and convoluted. But maybe someone will be helped by this - or someone else explain it better.
[HTC Excalibur] caesar gdi:
I have the same problem when using wifi. wifi should not use tmobile's proxy. Also my wife as the same phone as I but she is running the offical wm6 and I am running 6.1 the emails send fine from her phone thru bellsouth. there has to be something wrong with 6.1
[HTC Excalibur] LiverpoolFCfan:
I am pretty sure that link is still active, but you need to actually be logged into the T-Mobile web site to use it. I used it several times when I was a T-Mobile customer. I no longer am, so I cannot logon to verify.

In any case, here is the T-Mobile Support page that redirects you over to the wdsglobal.com page.

https://support.t-mobile.com/knowbase/root/public/tm22882.htm?A2L.SERVICE=

In the first FAQ you can see a link "Begin using the T-Mobile Wireless Configurator" - This takes you to the aforementioned web site.
[HTC Excalibur] es_bih:
I have an account that goes through secureserve.net aka godaddy account.

Same problem.

I have manually input the settings, and used secureserver.net as the domian. Worked fine, for a while, then reverted to not being able to send but recieving is still fine.
[HTC Excalibur] caesar gdi:
Too many people are having this issue for it to be a configuration problem plus the fact that it works fine with wm 6.0. We should at the very least add a known issue note to all these wm 6.1 upgrade threads.

Wasn't 6.1 officially release for some smart phones? Does anyone know if this is an official issue for those phones?
[HTC Excalibur] Rip Syntaxx:
Okay... So I contacted T-Mobile about this issue yesterday. It was ridiculous. I felt as though I was schooling the representative on their own server info. Not trying to sound haughty, (God knows I love T-Mo's customer service) but they really don't know what they're peddling. She also mentioned that there were no higher-tier levels of tech support (which I find very hard to believe). The best thing she could tell me was to delete the client account (in my case, Yahoo!) and re-create it again. I guess she forgot that I mentioned that I had already done this several times throughout our convo.

Long story short--she told me that since my Gmail account worked fine (it also sends/receives via Dash), it seemed to be a problem with Yahoo!'s servers. So I contacted Yahoo!'s customer care. It seems that they've been having issues with their servers being overloaded with high traffic as of late. Many users attempting to access Yahoo! via Outlook have experienced slow connection times. The supposed fix for this is to add the word "plus" to your incoming and outgoing server addresses. For example: for incoming mail use "plus.pop.mail.yahoo.com" and for outgoing mail use "plus.smtp.mail.yahoo.com". The only thing about this is--most of us are using IMAP instead of POP3 for incoming mail. This "plus" solution doesn't work for IMAP servers. (http://help.yahoo.com/l/us/yahoo/mail/original/forms_index.html)

Now I'm emailing someone from customer care about my personal settings on my phone. This is a lot of info with no real solution, but hopefully it'll point someone in the direction they need to head.
[HTC Excalibur] pudgedaddy:
you have to remember though rip , even though the inbound is IMAP the outbound is SMTP. SO maybe the suggestion you got from yahoo may work for outbound emails

so basically you're saying that the outbound should look like : plus.smtp.mobile.mail.yahoo.com ?

edit: i tried that plus thing for smtp and i couldn't send... but there again, i havent had a problem sending emails via yahoo. ...but, that trick may only work when using: plus.smtp.mail.yahoo.com which is for PC's, not mobile phones
[HTC Excalibur] Rip Syntaxx:
That's true, Pudge. But the strange thing is--that's that outgoing server address that the T-Mo rep said I should have ("smtp.mail.yahoo.com" rather than "smtp.mobile.mail.yahoo.com"). You'd think they'd have the address which specifies usage for a mobile device (smtp.mobile.mail.yahoo.com). It's frustrating because you know that the rep is reading a cue card which states what to do in various situations. There's gotta be another level of tech support that actually KNOWS the inner-workings of the server.
[HTC Excalibur] Rip Syntaxx:
One more thing... Based on the Yahoo! Mail helpsite, the inbound AND outbound addresses must both have the "plus" prefix. This leads me to believe that somehow POP3 and SMTP (instead of IMAP and SMTP) work hand-in-hand and the very fact we use IMAP might be a contributing factor to our dilemma. What do you guys think? There are so many "what-ifs" with this stuff...
[HTC Excalibur] cornell2:
Oh, I SOOOO feel your pain. As I stated at the beginning of the thread (I am the OP) ... I spent nearly 15 hours on the phone with Tmo tech support - ending with 5 hours with the Tier 3 demigods. Each call I had to start over and give the rep a seminar in rudimentary email settings.

"Yes, my phone is on. Yes, I typed my settings correctly. Yes I took the battery out and rebooted. Yes I stood on one foot and jumped up and down. No - it's not webmail. Webmail does not use the email client. It's my own domain and smtp server. The problem is happening with 3 different domains and servers ... OK - you'll transfer me .. great. Hello? Yes, my phone is on. Yes, I typed my settings ..."

I feel your pain ...
[HTC Excalibur] Rip Syntaxx:
lol DUDE...how'd you reach Tier 3 support??? I specifically asked the rep (as if she'd know) if there was another level of tech support that could help me and she said there wasn't. Perhaps I should call back...
[HTC Excalibur] cornell2:
Ah ... the secrets of getting into the chamber of the Tier-3 demigods. Well my adventure is not unlike Indiana Jones, involving an expedition taking lots of time and encounters with primitive natives who, while not very bright, you need to get by them in order to get through the gates to the next level of the treasure hunt. And of course there are red-herrings, legends and false information along the way.

It takes patience to get through Tmo support and trying everything the rep asks you to try until *they* reach the conclusion that they cannot help you and you need to go to the next level.

Make sure they document everything you tried together (*while* you are on the phone). So when you go the next level you don't have to start over.

Now then: Particularly with intermittent problems (which are hard to prove and duplicate, and often the problem goes away only when you happen to be on the phone with the CSR) - you need them to document what you are trying, and that the last person you talked to was with Level XX support - again, they nneed to document this while you are on the phone with them.

So ... the next time you call ... you say "hi - I was trouble shooting something with Level xx support, and I was to call back after I tried xyz ... can you transfer me back to level xx support?" the entry level CSR will read the notes and transfer you (you will be on hold for a bit though).

This way, you don't have to start over every time and can work your way up the ladder. I've been doing this so long, the next tech level for me Stephen Hawking.
[HTC Excalibur] caesar gdi:
I found a work around to this issue... even tho I think it sucks it still allows me to send and receive emails. I setup my pop3 account on the T-Mobile's My E-mail page.

It's some sort of email relay which download all of the emails and then you can use t-mobiles pop3/smtp (myemail.t-mobile.com) servers to send & receive your emails.
[HTC Excalibur] backdoc:
Bump!

Nothing has changed. Godaddy hosting, AT&T service, only happend after 6.1 update.

IPHONE calling IPHONE....

Steve
[HTC Excalibur] DonutYankee:
Just out of curiosity, does anyone think WM 6.1's automatic e-mail setting retrieval system might have something to do with it? As I just deleted and again set-up my GMail account on my T-Mobile Dash (latest Kavana ROM), I successfully sent an e-mail from my phone. Funny thing, on the GMail site, as I moused over the message I had sent the e-mail was listed as being sent from "g@g." For those of you who remember, "g@g" is what we first had to type in as the e-mail address when setting up GMail on 6.1 in order to bypass the automatic e-mail settings lookup (before putting in the account settings). Anyone think this might have any effect on the issue? Again, I'm just wondering, sorry if I'm completely off base.
[HTC Excalibur] gwdash:
Fine for months, then couldn't send e-mail

I started using the Kavana 6.1 in either late March or early April. Everything, both inbound and outbound mail, worked flawlessly for me until about three weeks ago. I had changed nothing in my settings. I'm in the same boat as you now. I have Hostmonster (are they the same as Bluehost?). I am also unable to send Gmail unless I go to their page in PIE.
[HTC Excalibur] rachidnl:
Found some pointers...

Hi cornell2,

I'm experiencing the same issue on my HTC TyTN II. After upgrading to 6.1, sending e-mails worked fine, but after a while, it became impossible and the same error message appears everytime (about checking your server and network coverage and stuff).

I've tried multiple SMTP servers: the one I used in WM 6.0, another one suggested by my telco, the one I use on my PC (while connected through WiFi) and GMail's SMTP. All to no avail.

While investigating this, I found an interesting pointer that could further narrow the area we need to search in.

I downloaded PuTTY for Windows CE. It's like a Telnet client for your mobile phone. With PuTTY, I was able to connect to my telco's SMTP server, set up a session and finally send a message! So basically, this means that the Mail application on WM 6.1 is buggy. The problem is not caused by a proxy or a problem in the connection stack or something, because another application than the default Mail app appearently *can* send mail.

To verify this, do the following:

1) Get Pocket PuTTY from http://www.pocketputty.net/ (freeware)

2) When running the program, enter the SMTP server address under host name

3) Change "SSH" into RAW

4) Change the port number to 25

5) Click Open. A black screen appears.

6) Use the SMTP protocol specification to send a test message to yourself. A simple howto guide is here: http://arnab.org/notes/using-telnet-to-send-mail-by-smtp

Doing all the above, I was able to send a message, which confirms there is no connection problem.

Another way (I didn't try this) to see if truly the Mail app is at fault, is by downloading Flexmail. A trial versions is available from http://www.pocketinformant.com/products_info.php?p_id=mail& . You could simply try to install it, set up a POP3 and SMTP account and send a message. The effect should be the same as with PuTTY.

Finally, if I have enough time today, I'll see if I can find a simple SMTP server for Windows that I can temporarily install on my desktop. Perhaps we can learn something from an SMTP trace file.
[HTC Excalibur] dominict:
rachidnl,

I've just tested with PuTTY and confirmed your experience - I havn't been able to send with SMTP for several weeks, but a manual connection straight to the same server went through perfectly. I've been blaming T-Mobile, or the switch from their branded MDA Vario III to a HTC TyTN II (made at the same time as a 6.0 -> 6.1 switch, just to add to the confusion!), but this really does look as if it's a problem with the built-in email app itself.

The more I look around online the more widespread this problem seems to be - there are a lot of people complaining in carrier-specific forums on the assumption that their carrier is at fault, which I think is masking the extent of the problem, and it's only slowly emerging that it's the 6.1 upgrade that is probbaly the common factor.

Dominic
[HTC Excalibur] svtcontour:
I am having the same issues. After seting up my accounts it will constantly ask me for the user name and password. The info is in there, but the screen keeps popping up. I get no mail to send via POP or SMTP, I only get my Outlook sync to work.

I listed in another post it does have something to do with 6.1. I backed up my 6.0 using Sprite backup. When I restore that over the 6.1 I can get my Email to work again, but I lose a lot of stuff from the 6.1 update. My MS Office links go away, the slider home screen is gone back to me pre 6.1 screen, and other programs are missing.

So it is in 6.1 for a fact.

Is there a way to just download the T-mobile email setup program that is in 6.0 but not 6.1?
[HTC Excalibur] yggdrasil:
Me 2

I have not been able to send outgoing smtp for a while now.

I can however send out thru my exchange server.

I just figured something was b roken, i know i have all the right settings in there.

Pretty sure im on kavanas 6.1 (i forgot what im running.)

i have flogged the smtp and email settings to death i just figure its broken.
[HTC Excalibur] yggdrasil:
also cant do mms

mms seems messed up too, not sure on that i really have just been super lazy to try and fix this stuff.
[HTC Excalibur] Astacus:
Same SMTP problem here, this time with an MDA compact IV (HTC Touch Diamond). Really Bloody frustrating. Worked fine for about 1 week then nothing. If anyone finds the definitive answer, I am all ears!

Edited to update having re read Cornell 2's explanation. I am with T-mobile too, but in the UK, and my issue has not gone away. Are you in the US Cornell?
[HTC Excalibur] prestonjb:
Man I was about to go rounds with GoDaddy but looks like XDA has it...

Same problems...

may look into the mobisync solution... What is this deal with g@g ??

BTW I thought I had something figured out but it seems pure random... Sometimes when I changed the password or I added :3535 for the port on the end of the smtp address it would work a few times... Not sure why...
[HTC Excalibur] huttel:
Hello all

I just wanted to join with my description of the same problem and trouble-shooting:

I have same experience as the original poster and also spent hours with my carrier's support before realising that this issue is related to the device (HTC Touch Diamond) and not the network.

I found out the problem could be fixed with a hard boot of the device but now realize that re-setting the account apparently would have done the trick

one curious thing is that outbound email only works on my device if I enter my account details in the "Internet" email account provided on the device. It won't work if I create a new account with the exact same settings.

Same experience as earlier poster that this has nothing to do with the network and everything to do with the email client in WM6.1 - I verified this by using an alternate email client (nPopUK: www.npopsupport.org.uk).

another problem seems to be that I am not able to change the port on outbound email. The email client ignores any instructions in this regard. Again, this works on alternate email clients but not on the email client in WM6.1.

I am sorry if anyone finds the above to be stating the obvious but I have read the entire thread without coming any closer to a solution and I would really like to see a fix for this problem.

/Jakob
[HTC Excalibur] huttel:
Hello again

Ironically, a number of the problems I previously experienced regarding outbound email has been fixed with the recent ROM upgrade of my HTC Touch Diamond, which I just installed. At least, the email client now accepts instructions regarding smtp port (style: smpt.host.com:2525) and outbound email seems to be fully functional. I might of course be too optimistic since others have reported that the outbound smtp could stop working any minute but I'll let you know if it causes me problems.
[HTC Excalibur] www007:
Hello all,

Here's something that worked for me: Change GPRS Access point to:

internet2.voicestream.com from: wap.voicestream.com in

Start | Settings | Connections | GPRS

I have Tmobile Internet and the idea came from http://tmobileuspublic.wdsglobal.com/phonefirst