[Samsung Galaxy Note 10+ Guides, News, & Discussion] teegunn:
Good news yours shipped!

I called VZ yesterday morning because NOTHING had changed on my order for my two phones, they were just sitting there "processing". Spent and hour and a half with VZ and they said they have a "ticket" going to "get this up the ladder". The lady who was helping me said she would call me back in 2 hours (which was supposed to be noon) with the tracking number for my phones. She also said she would email me the tracking number for the phones. Noon came and went, and nothing. I was working all day, didn't get home until 7, finally called them again. After over an hour on hold, finally someone answers..... they of course try to drag out the process and I skip to the chase and tell them to LOOK at my account and my order and look at all the notes that have supposedly been written by the customer service reps on my account over this debacle and 20 hrs on the phone with them. Finally she sees the "ticket number" and says I should write it down. Uh, OK. What about the call at noon that the lady GUARANTEED me I would get, along with the email she GUARANTEED me I would also get with my tracking number? Nope, no tracking number this lady says, but here's your "ticket" number for this issue. Then she says I will get an email in 24 to 48 hours from them about the "ticket" and what is being done with my phones that I preordered over two weeks ago....

Here we are, nearing the 36 hour mark, and not a single email or call from VZ. Nothing has changed on my account. The order is still "processing", my two Note 9's, which I paid $1083.16 sixteen days ago to pay off are STILL not showing paid off on my account. Not a GD thing is being done, they have effed this up in such a way that I wouldn't think possible for a corporation as big as VZ.

I am fully expecting to NOT get an email on the "ticket" situation by 8 am tomorrow morning (that will be 48 hrs since the ticket was opened). I am fully expecting NOTHING will have changed or is being done. I leave for out of state a week from tomorrow morning, and I needed our phones well before we leave for a week so I could get them set up properly, which for my phone takes many hours over the course of days to get things transferred over. My wifes phone is pretty easy, she doesn't use hers for business and doesn't have a lot of apps. I have a lot of apps where the DATA needs to be transferred with the app for business purposes.

I just want my damn phones. Not only have we already paid almost $1100 that VZ can't seem to figure out why it hasn't been credited to my account, I have also spent $250 on accessories (whitestones, cases, etc) for these two phones that I can't really send back, or I'd probably just cancel the whole damn order.

So yeah.... I am beyond frustrated, I have been beyond patient, and VZ has more than beyond effed this up. I honestly wonder if it will ever be made right or get figured out. Never seen anything like this.

And for the record, while my patience is gone, I am not personally blaming the people I am calling at VZ. I am letting them know that I am understandably unhappy, and if I sound short, it is because of the massive amount of hours their screw ups have cost me and I still have gotten literally zero remedies done from anyone there. But I am not taking it out on the service reps personally, although I would love to have ONE person who is high up the food chain to talk to on this anytime I need to call. Having to deal with a different person each time makes calling in an extremely drawn out affair, and if one person were handling this issue I believe it would have gotten figured out. I would like to know if there is a way to get above the level of customer service I have had to deal with, if there is some kind of direct number to a higher up manager - someone whom I can email and they can get this ish figured out. The thought of having to spend many hours on the phone with VZ again is honestly more than I want to think about right now. I just want my damn phones, I want my note 9's paid off since I paid for them to be paid off 16 days ago, and I want this behind me. If there were a decent alternative carrier to VZ that had equal quality of signal, I would honestly probably just jump ship. But no one here in Montana has nearly as good of coverage as VZ and for me, I have to have good signal so that I can use my devices the way they were meant to be used.

Hopefully I will have a better update tomorrow. I should probably have a couple drinks and chill for tonight, lol.