yashsingh1/xdaforums huggingface dataset:
[HTC U12+ Questions & Answers] Darknight007:
After going back and forth with customer service over several months, I received this from HTC support:

"We have already started developing an update for your phone. Once available, it will be delivered to your phone through an over-the-air (OTA) process and you should receive a notification indicating the update is available for download. We expect the update to be available by the end of May. We appreciate your patience as we've worked to quickly address this issue.

Thank you"
[HTC U12+ Questions & Answers] radekj:
Thanks for the suggestion. :) Polish support team just promised me (after a short chat via website) to sent the link correcting the issue within a week. Will see. ;)
[HTC U12+ Questions & Answers] radekj:
Update: It took just a while - including weekend - and today I received a 70MB OTA update from Polish support (it was only required to give them IMEI). Problem with speakerphone solved, finally! :)
[HTC U12+ Questions & Answers] Nemesis_84:
UK due soon too

I have just chased HTC UK after raising a ticket 8 months ago too - they also state a hotfix is due in the "next few days"... laughing at their response to [MENTION=10386113]Darknight007[/MENTION] about ". we've worked to quickly address this issue." - so fed up of HTC. If the pixel 5 launches with an sd card slot I'll be switching after having 6 or 7 HTC devices over last 10 years!
[HTC U12+ Questions & Answers] yellowhornet13:
I confirm reciving hot fix OTA within a 2 days after the chat with HTC Poland. The IMEI is required.
[HTC U12+ Questions & Answers] harvey1483:
I don't understand, they send an OTA only if you required it?
[HTC U12+ Questions & Answers] yellowhornet13:
They ask a few questions about the microfon, about the test, and after that ask for an EMEI and send the patch. At latest in Poland the way looks like that.
[HTC U12+ Questions & Answers] Nemesis_84:
They've said to me it should be everyone (UK team anyway) - but despite also having my imei/serial no update appears even manually checking for system updates despite being advised it had been released as FOTA Update 19th May - and now not getting replies from the customer service team.
[HTC U12+ Questions & Answers] WPtE:
"We have already started developing..."

There's just so much wrong with that, what else did they do in the mean time? :confused:
[HTC U12+ Questions & Answers] kiotobg:
Please, write here email address of htc Poland.

Thanks
[HTC U12+ Questions & Answers] yellowhornet13:
https://www.htc.com/pl/support/contactus/

Click on the "Kontakt z nami" (contact with us) and u'll see the window in the right corner. Select wsparcie techniczne (tech. support), then name, email, and topic.

Below u'll find the field to describe your issue.

and Wyślij = send

good luck
[HTC U12+ Questions & Answers] harvey1483:
This is very strange, Htc fixed this problem but only Htc Poland have the OTA??
[HTC U12+ Questions & Answers] Nemesis_84:
Highly confusing fairly non-sensical response to my chase a few days ago:

(11:00:16)	HTC: Let me inform you that your issue is still under investigation by our concerned department

(11:00:32)	Me: but you said a hotfix had been released?

(11:00:41)	Me: over a week ago?

(11:01:25)	HTC: Yes and upon that issue, the issue has been escalated to our concerned department to check for further solution

(11:01:38)	HTC: May I have the software number please?

(11:01:41)	HTC: settings> about> software information> software number

(11:03:42)	Me: still 2.55.401.1

(11:03:54)	HTC: Thank you

(11:04:53)	HTC: Well I will raise that too to the concerned department as they are still investigating the case and once they will have any update we will notify you as soon as possible

(11:05:05)	HTC: So Is there anything else that we can help you with today?

(11:05:11)	Me: I'm not following - what are they investigating?

(11:05:38)	Me: you said the issue was known about, a hotfix had been released to address it, my point is i haven't had that hotfix and it still doesn't show in software updates

(11:05:49)	Me: so are they looking into why the update is not showing as available?

(11:06:45)	HTC: Yes, this is the case actually they are inspecting the issue to find a solution for you Ian

(11:07:02)	HTC: Hoping everything could be settled with you sooner.

(11:07:10)	HTC: Is there anything else that we can help you with today?

(11:07:22)	Me: so was the hotfix released purely for my device and not across all U12+'s?

(11:09:00)	HTC: Actually, updates isn't all released al the same time, it released into patches and no worries , our concerned department will find a solution sooner for you regarding that delay
[HTC U12+ Questions & Answers] kiotobg:
Yesterday i received this email:

Thank you for contacting HTC customer care Support.

Regarding your inquiry, kindly note that you can wait till tomorrow, as the update is released in batches. You need to make sure that the option of "Automatic update" is turned on.

So, will wait...

Update received. About 72MB. Problem with speaker call and microphone resolved, but double click display ON/OFF not fixed yet.
[HTC U12+ Questions & Answers] Venom~:
I can confirm after speaking to HTC Poland they sent me the update (in 2 days ) , and mic works perfectly now
[HTC U12+ Questions & Answers] Darknight007:
And the sillyness continues:

"Recently you received an email stating the update for your device would be ready by the end of May. This message was intended for those customers with the HTC U11 but was sent to those with the U12 as well. I would like to apologize for this confusion. Please be assured we are still working on an update for the U12+, but currently it is not slated for the end of May. We will reach out once we have an update on the project."

---------- Post added at 11:02 PM ---------- Previous post was at 10:58 PM ----------

I assume you are in Poland?

---------- Post added at 11:03 PM ---------- Previous post was at 11:02 PM ----------

Which country are you located in?
[HTC U12+ Questions & Answers] kiotobg:
Bulgaria, but this is not too important. After receiving a update, microphone and speakerphone are fixed, but double click to ON/OFF display not worked again.

I send two emails to support, but they not answered.

What to say... HTC.

So, i writing with support here:

support@htc.com
[HTC U12+ Questions & Answers] Darknight007:
It's important to us because we haven't received any update here in the USA. Sucks they fix one thing and break another though. Hope they fix your phone.
[HTC U12+ Questions & Answers] Stano36:
She has changed Software number?
[HTC U12+ Questions & Answers] kiotobg:
Software number is the same.
[HTC U12+ Questions & Answers] Elenion13:
Hello im in uk aswell but i didnt receive any update. I think my phone came from germany though ..My speakerphone and battery life after pie upgrade started to nit work properky after version 9 update..

Shame i like htc and their phones but ig they cannot support 2-3 phones with regular updates, i.agine if they released 10 phones a year like in the past..:eek::eek:
[HTC U12+ Questions & Answers] Max128:
Hello i have the dual phone.. i have go on htc canada.. but is do not know about this patch.. What can i do? I do not speak poland
[HTC U12+ Questions & Answers] yellowhornet13:
Just give a try and talk to the Poland HTC in english :)
[HTC U12+ Questions & Answers] Darknight007:
Even if we are in the USA they will give us the update if we talk to the Polish HTC?
[HTC U12+ Questions & Answers] Max128:
I have send a email to htc poland.. Will see ! The chat is not available
[HTC U12+ Questions & Answers] yellowhornet13:
It's worth to try.
[HTC U12+ Questions & Answers] Max128:
If not.. can someone release the patch for the device.. Some of you have it.
[HTC U12+ Questions & Answers] Elenion13:
Lets see if they will answer

Hello

I contact you in order to address some speakerphone issues after Android 9(pie) update.Since theN when i call someone and i use the loudspeaker on ,people complain that they dont hear unless i have to shout at them,the same thing goes for other comunication apps like whatsapp,messenger video calls.

Since this issue didnt exist on Oreo definetely is not a hardware issue but a software bug that came with android 9.

I ve looked in many forums and developers sources and a lot of people are complaining about the same issue so its common.

I found at aswell that some people got recently a small update in order to fix this from local htc support teams(Htc poland).

So is there in progress a software update for the rest of us or we have to ask and receive oit individualy.

I hope i hear from you soon.

Thank you

Ps You are a great company making nice innovative phones and you still have a loyal fanbase that supports you,please live up to your name and fans expectations and mske Htc great again :)

:D
[HTC U12+ Questions & Answers] Nemesis_84:
Update arrived

So after much back and forth the update has finally appeared on my phone last night (UK) and have only done one test call via fb messenger but reportedly people can hear me now so finally able to use my phone again after 9 months!
[HTC U12+ Questions & Answers] Elenion13:
Update is here

Good Day,

Thank you for contacting HTC Support.

Thank you for providing us with your IMEI number.

I'm sorry to hear that the issue persist with you, I will send the device information to our technical and I hope you receive the hotfix soon.

About the android 10 update, unfortunately, there is no information regarding any updates will be released after Android 9 so far. On the other hand, please be noted that Android updates depend upon the region and it releases into batches. Stay tuned.

For any further assistance, please do not hesitate to contact us back using our support channels

I can confirm last nigh i got the update aswell EU version..

To be honest i was surprised for the quick response even for email i had HTC for dead ..

Or maybe they start to show some life cause they planning a release and they want the loyal fanbase...

By the answer i think they work already on Android 10 but they gonna send it out after jukys release i hope...
[HTC U12+ Questions & Answers] WPtE:
I just had a long chat with Kate from HTC support. She wasn't entirely sure why I didn't get an update yet.

So, they'll come back to me with an answer, hopefully.
[HTC U12+ Questions & Answers] Stano36:
I received an update today.I contacted support and communicated from Kate.
[HTC U12+ Questions & Answers] Max128:
Hello i have contacted htc end of the last week, and yesterday i got the update.. That great! Maybe android 10 will follow then..
[HTC U12+ Questions & Answers] Darknight007:
It would be helpful if everyone could mention where they are located since the updates are rolled out locally and not internationally. Has anyone in the US received the update yet?
[HTC U12+ Questions & Answers] Stano36:
Answer the question about updating to Android 10

Slovakia , Single SIM
[HTC U12+ Questions & Answers] karlanal:
would be great if you could upload the ota somewhere

tnx
[HTC U12+ Questions & Answers] pcjnyc:
I am in the US and haven't received any updates since the Android 9 update. My software number is 2.51.617.1. Security patch level is July 1, 2019.
[HTC U12+ Questions & Answers] WPtE:
I also communicated with Kate, so I expect I'll also receive it some time soon.

I'd be happy to post the OTA somewhere, but I'm not sure how to capture it properly.

Do you know how?
[HTC U12+ Questions & Answers] Stano36:
I don't have root to get to the OTA file.
[HTC U12+ Questions & Answers] WPtE:
Ah, I found a post wich explains how to get it done: https://xdaforums.com/showpost.php?p=66548846&postcount=3

No need for root, but I'll do it before downloading the update using the proxy :)
[HTC U12+ Questions & Answers] Stano36:
following directory:

/data/data/com.htc.updater/files

not

Android/data/com.htc.updater/files
[HTC U12+ Questions & Answers] Max128:
IS this one: ( is has the same MD5 i have got from data on the phone. )

http://fotadl.htc.com/OTA_IMAGINE_D...2.55.401.1_release_549055s9q6pz2h8oow5ojn.zip

Do not know why but even after a fresh ruu installed , installing manually the ota is not working. I have try with the recovery stock method from sd card and sideload is the same error. I have did that for testing only. If i taking the ota is work fine no problem and is what i did.
[HTC U12+ Questions & Answers] WPtE:
I also have the update now:

http://fotadl.htc.com/OTA_IMAGINE_D...2.55.401.1_release_549055s9q6pz2h8oow5ojn.zip

Same link looks like it

The fix works but my friend says he can hear himself back though unfortunately
[HTC U12+ Questions & Answers] harvey1483:
Problem solved! I contacted Htc Italy assistance, they asked me IMEI, software number and two days later I got the OTA. Quite strange require for hotfix by email!
[HTC U12+ Questions & Answers] phxzy:
Also facing this problem. Contact "Dutch" support which forward me to Sara. She wasn't Dutch. But okay. Explained the problem, gave my IMEI. Had to run the speaker/mic test. She promised me that a hot fix will be available in the next few days. And I have to check for updates.
[HTC U12+ Questions & Answers] Magimix^:
So this evening I used the automated chat bot on the HTC UK Support web site to report my hands-free speaker issue, just as everyone else has been doing. After being guided through the usual diagnostics I was told I "should" receive an OTA update "this week" and to keep checking the Update function daily. As with many here, the last time my U12+ received any kind of substantial update was the Android 9 payload, last August I think it was.

I understand HTC are planning to announce new handsets for Taiwan this week and then possibly other markets. As a once-loyal customer I am half-pleased they are back in the smartphone game in some form but will be thinking very carefully before purchasing another of their devices due to how poor the software update roadmap for the U12+ has been.

£629 to receive sporadic updates and be stranded on Android 9 is rubbish in 2020. The handset could easily run Android 10. How hard could it really have been to dedicate a small team towards developing that particular update?

C'mon HTC, show us a bit of the old magic.
[HTC U12+ Questions & Answers] ShadXo:
The last time i spoke to support the devs were working on android 10 for the U12+

-------------------------------------

Thank you so much for reaching our HTC Support Team. My name is *cut* and I'll be assisting you today.

I completely understand you want to know when the Android 10 update for the U12+ will be available but due to the developing process, we cannot give you an estimated time for this update to be released.

I apologize for any inconvenience this might cause you. I hope you have an amazing day and a wonderful rest of the week.

---------------------------------

So, I think they are waiting for the new models to be released. Like always, damn late but I hope its true.

Having issues with bluetooth streaming to the Mercedes MBUX system. Works when a iphone is connected then its possible for me to hear music. when I xonnect the U12+, but when i reconnect it isnt working anymore.

Also no albums are loading. Calls work fine.
[HTC U12+ Questions & Answers] Max128:
This is a great news! [MENTION=1602075]ShadXo[/MENTION] i have no problem with the bluetooth in my kia.
[HTC U12+ Questions & Answers] qriozum:
How to "force" the installation of this OTA on U12 + DUGL?

From the "Recovery" level, the installation of "Aplly SD Card" is not successful.

In turn from the "Download Mode" and entering the "RebootRUU" mode and the flash of this ZIP, the error "22" is returned:

(bootloader) HOSD CL # 1088647
(bootloader) ERR [SD_UPDATE_ERR] update_fb_ZIP_buf: can not find ZIP hea
(bootloader) der
(bootloader) ERR [SD_UPDATE_ERR] sddownload failed: 22
(bootloader) ERR Update zip file failed.
(bootloader) ERR ZIP signature checking failed ...
(bootloader) ERR ZIP ERROR CODE, 22
(bootloader) end @ Done
FAILED (remote: 22 RU_HEADER_ERROR)
finished. total time: 4.819s

regards

q.
[HTC U12+ Questions & Answers] Magimix^:
I received a 75mb OTA update today (citing "System Enhancements" only). It applied successfully but I have yet to test with a handsfree call yet. I hope it also sorts out the distortion issue when recording videos.

A bit poor they didn't raise the Android security patching level with this update, mine still shows as July 2019. My version (2.55.401.1) has also remained the same.

I'll post again when I've tested handsfree.
[HTC U12+ Questions & Answers] [D4v3|R4v3]:
Today I received the update for the broken microphone, too. On Wednesday I contacted the German live chat, explained the problem and then they told me that in a few days I'll receive an update. I tested it and it finally works again! A really interesting way to receive bugfixes :)
[HTC U12+ Questions & Answers] Max128:
I already said is not possible to install the ota manually.. you need to ask to htc for receive the ota and is work fine.

---------- Post added at 01:26 PM ---------- Previous post was at 01:24 PM ----------

I would have liked to have a security patch too.. but the microphone issues is fixed now.
[HTC U12+ Questions & Answers] qriozum:
I contacted today and the supposedly nice lady "commissioned" to the technical department made this OTA available to my IMEI. It will take up to seven days.

regards

q.
[HTC U12+ Questions & Answers] Darknight007:
And where are you located?
[HTC U12+ Questions & Answers] qriozum:
Poland.

regards

q.

Wysłane z mojego HTC U12+ przy użyciu Tapatalka
[HTC U12+ Questions & Answers] filmdogs:
I also facing the same problem after update Pie. Now reported to HTC Hong Kong and they are working on it. I hope that they will release hotfix update soon.
[HTC U12+ Questions & Answers] MadBastard:
Haha ,and this is about a year ....
[HTC U12+ Questions & Answers] qriozum:
They gave me OTA this afternoon

But I don't have it in "/Data/Data/com.htc.updater/files" - apparently somewhere else it is downloaded

regards

q
[HTC U12+ Questions & Answers] nnasco:
I am in the USA and just chatted with Ana S. (supervisor) from HTC Support. She noted that they don't have any other tickets and have never heard of this issue before. They couldn't pushe the update to my phone even after pointing them to this topic.

So, for everybody in North America, please chat with HTC, so they have more tickets open and realize that there is an issue.
[HTC U12+ Questions & Answers] Makaveli1490:
I'm trying and they are really clueless about this. I told them other countries have issued updates. I'm not factory resetting my phone for this issue
[HTC U12+ Questions & Answers] Darknight007:
I've been calling emailing them for several months. They are not going to do anything. Everytime I talk to different reps. I've sent this forum link to them, sent them snapshots of the updates from Poland and other European countries. Nothing, other than the same mantra "we are working on it". Just a bunch of liars. I'll call them everyday for next 2 week and see what happens.
[HTC U12+ Questions & Answers] Max128:
Just go and talk with htc poland, is what i did and i am in canada has working for me.
[HTC U12+ Questions & Answers] Darknight007:
So they were able to send you the update? Even though you're in Canada? If so then I'll message them.
[HTC U12+ Questions & Answers] Max128:
Yes of course, if you have 2.55.401.1 is will be not a problem if not convert it.
[HTC U12+ Questions & Answers] donkeykong1:
Got the hotfix yesterday. The speakerphone issue finally fixed

Poslano sa mog SM-G975F koristeći Tapatalk
[HTC U12+ Questions & Answers] filmdogs:
I have been waiting for HTC Hong Kong to release hotfix update for almost 3 weeks now. May I ask where are you located at?
[HTC U12+ Questions & Answers] donkeykong1:
Croatia, Europe. I sent a e-mail to HTC support stating my problem, and attached a link to this thread. Got the hotfix in 3 days

Poslano sa mog SM-G975F koristeći Tapatalk
[HTC U12+ Questions & Answers] filmdogs:
Thank you, I also attached this thread for them. I hope they will release hotfix for me soon..

This is sad.. ?
[HTC U12+ Questions & Answers] yellowhornet13:
you can contact with HTC Poland. You can find the way a few posts earlier.
[HTC U12+ Questions & Answers] filmdogs:
Thank you , I have contacted HTC Poland. She said there will be hotfix within 3 days. I'm not sure they are able to send me a hotfix update because I'm using HTC U12+ Hong Kong device. Now I'm waiting :fingers-crossed:
[HTC U12+ Questions & Answers] yellowhornet13:
It is basen on IMEI, so don't worry ?
[HTC U12+ Questions & Answers] nedalnib:
Hello All.

Can anybody else conform other strange issue?

Steps to reproduce:

1) connect U12 (PIE) to car BlueTooth headset

2) answer call on BlueTooth

3) leave car (or press blue BlueTooth icon on dialer pad during call). This should move call back to phone speaker

4) call is moved, I can hear caller, but caller can't hear me. It looks like microphone is blocked after this operation.

Can anybody confirm? On U12 Oreo this issue isn't present. Only on PIE version.
[HTC U12+ Questions & Answers] donkeykong1:
Never had that issue. When I turn off my car it switches to phone and microphone works as it should. I didn't test this after I got the hotfix, but it worked fine on Pie

Poslano sa mog SM-G975F koristeći Tapatalk
[HTC U12+ Questions & Answers] nnasco:
Did you receive the update from HTC Poland? And also, is everything working just fine even though having a European update on an US phone?
[HTC U12+ Questions & Answers] donkeykong1:
You can't have a European update on a US phone, software versions are different and are not compatible.

Poslano sa mog SM-G975F koristeći Tapatalk
[HTC U12+ Questions & Answers] Makaveli1490:
Man this is crazy. How the hell the same company can be on 2 different pages with this ****
[HTC U12+ Questions & Answers] donkeykong1:
It's HTC support really. I don't know how it works in US, or if it even works anymore. Europe is different. You can try contacting HTC Europe and see if they can provide you with a hotfix for your firmware version

Poslano sa mog SM-G975F koristeći Tapatalk
[HTC U12+ Questions & Answers] peterXD99:
Can't install update fixingu speaker issue

I have written to HTC support and they made the update for Europe available for my IMEI. I can download the update but i can't install it (it stopps at 0% and then notification says i can't install it). Even factory reset didn't help. Can anyone tell nr what can i do? I have S-ON, relocked bootloader. Other updates worked for me. Support guy told me that only service can help but i doubt that. I hope someone else had this problem.

Edit. Can't install OTA provided in this thread with factory recovery too. I get E:Error in /sideload/package.zip (status 1) when trying to do that. I have European version of software installed from RUU DUGL. I have installed two updates (one from Oreo to Pie) and it worked. Just that hotfix can't install properly. I'm from Poland btw if it helps.
[HTC U12+ Questions & Answers] Makaveli1490:
They sent me to HTC US with the same bull**** troubleshooting steps
[HTC U12+ Questions & Answers] SassyPantsy:
can someone help me install the update manually?

tried contacting HTC suppoort but my imei is out of warranty so i can't/ i have the file, i just don't know how to use it

thanks!
[HTC U12+ Questions & Answers] Darknight007:
FWIW. From HTC USA. Maybe this time they are not lying ?
[HTC U12+ Questions & Answers] Darknight007:
Ok so here is an update and a possible fix. My wife broke her U12+ screen last month and I replaced it last week. Since then, the microphone has started working NORMALLY! I think disconnecting the battery reset whatever software issue it was having. This is worth a shot if you don't expect to see an update or don't want to wait for an update for your device. I would advise to disconnect every ribbon cable from the main board starting with the battery cable.

On another note I received another email from htc USA about getting ready to push out the update to fix this issue. They're are investigating to do an alternative to the hot fix approach.
[HTC U12+ Questions & Answers] Makaveli1490:
Well hopefully any day now