[Samsung Galaxy Note 10+ Guides, News, & Discussion] k4p741nkrunch:
For the past 3 days, I have been chatting on the phone and talking to Samsung Care Pro through web chat about a pricing discrepancy I experienced on my order, as they have made a massive mistake on their promotional accessory pricing.

If you pre-registered to preorder the phone through Samsung's email, you should have received $50 in additional credit towards accessories. If you bought the Note 10+, you should have also received an additional $150 in accessory credit. The total of your credit should be $200.

While preordering, I chose the "Lifestyle & Entertainment Kit" listed for $300. I also chose the "Speed & Convenience Kit" for $100. My total accessory order before discounts should be $400. With my promotional credit applied, my accessory total should be $200. Therein lies the problem.

According to my invoice, my accessory total comes out to $294.98 pre-tax. An overcharge of almost $100.

While speaking to chat, I've uncovered where the problem is specifically.

The "Kit" pricing on their preorder interface is being ignored, at least for this particular kit. It seems to be properly applied to my Speed & Convenience Kit. The $100 discount on the Lifestyle & Entertainment kit is the problem.

I'm writing this anecdote to potentially warn others who may have purchased this kit to finely comb your invoice and do some number crunching. You may have also been affected. They were able to give me $125 in Samsung credit to make up for the issue.

Here is the proof of my issue.

https://imgur.com/WsCxuhb

https://imgur.com/AcpESdj

Here is the chat transcript

8:22 PM
Me: Not sure if my promotion was properly applied, charge is higher than expected
8:22 PM
Connecting to Samsung Care Pro.

You are connected with Sai Lakshmi G from Samsung Customer Care.
8:23 PM
Samsung: Hello ******!
8:23 PM
Me: Hello Sai!
8:23 PM
Samsung: My name is Sai Lakshmi and I'll be your Samsung Pro today.
Please allow me a few minutes, while I quickly review the previous conversation.
8:23 PM
Me: Thank you
8:23 PM
Samsung: How are you?
8:23 PM
Me: Good, and yourself?
8:23 PM
Me: Eagerly awaiting my new Note 10+ :D
8:24 PM
Samsung: That sounds great! I am doing well, thank you!
8:24 PM
Me: You're welcome, glad to hear it
8:24 PM
Samsung: Have preorder the device through Samsung.com?
8:25 PM
Me: Yes, I pre-ordered through Samsung :)
8:25 PM
Samsung: Please help me with the order id.
8:25 PM
Me: Sure, one second
8:25 PM
Me: Here is the order number
8:25 PM
Me: *Order Number*
8:26 PM
Samsung: Thank you!
8:26 PM
Samsung: We have a dedicated team to assist you with the information about the pre-orders
from the Samsung Website. Please stay online while I transfer the chat to them.
8:26 PM
Me: Thank you
8:31 PM
Samsung: Hello ******, my name is Dandem Saikumar. Please allow me a moment to
review your information to provide the best assistance.
8:31 PM
Me: Hi Dandem, thank you
8:32 PM
Samsung: Are you looking to know the order delivery time?
8:33 PM
Me: Not quite, I believe the system miscalculated the total price. I've tried doing the math
many times and it doesn't add up right.
8:33 PM
Samsung: Could you provide your email id and billing address?
8:34 PM
Me: Yes, my email is *email address*
8:34 PM
Me: My billing address is *billing address*
8:35 PM
Samsung: Thank you for the details.
8:36 PM
Samsung: Your total order price is $1485.66
8:36 PM
Me: Yes, I believe my promotional price was not calculated correctly
8:36 PM
Me: I will detail the problem better for you
8:36 PM
Samsung: After total discount of $249.98 all discounts.
8:37 PM
Samsung: I will explain you the promotional discount.
8:38 PM
Samsung: The discount of $200.00 was applied on Gear Sport, blue
8:40 PM
Me: I had the $150 store credit for purchasing the Note 10+, and an extra $50 for
reserving my pre-order with Samsung. So I had $200 in accessory credit. I chose the
"Lifestyle and Entertainment Kit" for $300 and the "Speed and Convenience Kit" for $100.
My total for accessories should be $400. With $200 credit applied, my total for accessories
should be $200. I put $600 deposit toward my phone and there was $90 in tax. 200+600+90= 890,
but I am being charged $985
8:42 PM
Me: If the $200 discount was applied to the watch, then I see where the problem is. The final
invoice doesn't reflect the Kit pricing shown while pre-ordering
8:42 PM
Samsung: As per the order details $39.78 discount on Wireless charger duo pad and $10.20 on portable battery.
8:43 PM
Samsung: Your total discount on the order is $249.98 not $400
8:43 PM
Samsung: I hope you understand.
8:44 PM
Me: Because the full price of the watch is $279.99 and the galaxy buds are $129.99. The
pre-order menu shows them together for $300, but you're charging them individually at their
normal price, which totals $409.98
8:45 PM
Me: If you consider that you have the "Lifestyle & Entertainment Kit" listed for $300 which
includes the galaxy gear sport and the galaxy buds for $300 you will see the problem.
8:49 PM
Samsung: Yes ****** the Gear sport was charged only $279.99, the actual price of
gear sport is $409.98 and the buds price remain same.
8:50 PM
Samsung: I hope you understand now.
8:50 PM
Me: The "Lifestyle & Entertainment Kit" is listed for the total price off $300
8:50 PM
Me: of*
8:50 PM
Me: So you are not giving me a discount, you are actually over-charging
8:52 PM
Me: The Lifestyle and Entertainment Kit includes the Gear Sport AND Galaxy Buds for $300 total.
$279.99 + $129.99 = $409.98 which is NOT the $300 you have advertised
8:53 PM
Me: https://imgur.com/WsCxuhb
8:54 PM
Me: That is a picture of the Samsung ordering screen that shows the kit for $300
8:54 PM
Samsung: Let me check the information.
9:01 PM
Samsung: Thanks for waiting. I would need couple of more minutes to further look into this.
Is it alright to place the chat on hold?
9:01 PM
Me: Yes, thank you for checking
9:02 PM
Samsung: Thank you.
9:08 PM
Samsung: Thank you for your time.
9:08 PM
Me: No problem
9:10 PM
Samsung: This shouldn't have happened and we regret for the inconvenience. As you have been
charged extra amount for the Gear Sport and Gear Buds, I will forward a promo code request
for the extra amount. We are not able to provide partial refund as it a Carrier Financing order.
9:10 PM
Samsung: Would it be alright?
9:10 PM
Me: Thank you, that would be alright
9:12 PM
Samsung: I appreciate your understanding.
9:16 PM
Samsung: We will request a promo code of $125 and will get back to you through email soon.
9:16 PM
Me: Thank you so much
9:17 PM
Samsung: Any more questions for me?
9:17 PM
Me: That is all, thank you