yashsingh1/xdaforums huggingface dataset:
[HTC U12+ Questions & Answers] larrymtz:
Usa version unlock

i have that version and i found the reason why it was showing the taps, the glove mode was enabled, gedtures still not working properly...
[HTC U12+ Questions & Answers] Dehypnotizer:
Yet another bug :rolleyes:

After Digital Wellbeing app downloaded itself, during routine check of updates in Play Store, the only way to start it is to search for it in Settings. There's no entry in Settings for it. Fortunately, application has an option to place its icon in the app list.

HTC 11 Lite, on the other hand, has it done correctly.

Hopefully, someone from HTC reads that and they will ultimately release an update... Such a sad story. I loved HTC 10 and basically all their flagships and such a great company dies :(
[HTC U12+ Questions & Answers] NightKing:
I have here the same problem, this is all afther the update to Android 9.

Good that there is a topic about it, hopefull there will be more people with the same problem.

In addition to sound problems, I almost always have my phone on do not disturb. Despite this function, sound is just ringing and sound notifications come through with the apps.

Have already looked at the settings, these are only alarms and media on.

Last week I had the duration of not disturbing turned on at number of hours, the time format that he indicates was wrong, by the way still miss the option between switching off when your alarm goes off. this was still standard in Android 8.

Finally, I think it is a shame that they have moved the clock, had first used an appe to switch it off, because on my home screen I have the clock in large, but because it did not work, I left it. I have to say that I am used there for the rest. Only would have preferred that room for the reports.
[HTC U12+ Questions & Answers] DigitalMadness:
I have it to :(
[HTC U12+ Questions & Answers] MNoisy:
Maybe a stupid question, but why can't we manually edit the audio-related props to insert the missing lines?
[HTC U12+ Questions & Answers] WPtE:
You'd need root. If you have root you're welcome to try and report back the improvements ;)
[HTC U12+ Questions & Answers] MNoisy:
I would be happy to. Any recommendations on tools to perform the edits along with backing them up first?
[HTC U12+ Questions & Answers] Dehypnotizer:
Don't do that. You open yourself for possible attacks. Rooting phone for fun is cool but it's best to use a test Google account and a phone you do not use for normal, regular daily usage.

Others may and probably will disagree but if we're talking about your main device I'd keep it unrooted.
[HTC U12+ Questions & Answers] teonagode:
Hey guys i have just received this update today. And the funny thing is that i haven't even asked for it. My CID is 001_WWE and sw version 2.55.401.1 and finally the issue with the speaker phone is resolved, i have had problems since the update to Android 9 and didn't know what was causing it. So after the update i google-d and found out this thread on XDA as i am still using the trusty U12+. And will be upgrading HtC U22 if released next year.
[HTC U12+ Questions & Answers] MNoisy:
Are you being sarcastic? I don't think most of us would have two identical phones around to test but I have been rooted since I got the U12 the first week they were being delivered (and almost all my past Androids were rooted as well).

I wouldn't be able to handle not having full control of my phone! ?️ In addition to never having major issues with root and being able to fully customize, tweak and work how I want, I still have full encryption on the phone. That means my phone likely performs better, lasts longer and does more than an unrooted u12. You are missing out my friend but respect your choice.

Back to topic...I appreciate your input but I was actually looking for a tool to edit and back up the prop Config so I can tweak the speakerphone setup. Another perfect reason to have root! ️
[HTC U12+ Questions & Answers] Dehypnotizer:
I'm sorry - I didn't notice you're senior member with a lot of experience, who actually knows what's under the hood. My bad.
[HTC U12+ Questions & Answers] MNoisy:
No problem at all! I think you should read up a bit more on rooting; I would say it is a must for the U12 :)

Of course, that is just my personal opinion...
[HTC U12+ Questions & Answers] geojoking:
I didn't see the threat until now! I am having the same issue, is there a fix on the way? :(
[HTC U12+ Questions & Answers] donkeykong1:
I have it too. I contacted HTC help, and they are explicit in claiming it's not a software issue (go figure). They said I should take my phone to service and repair it because it's a hardware issue, so I think there will be no software update in near future, maybe not at all

Poslano sa mog HTC U12+ koristeći Tapatalk
[HTC U12+ Questions & Answers] bajor23:
What's wrong with them. It's ridicules. I've got two U12+ and two of them have the same problem after update. I also wrote to HTC support (in Poland), after few mails, Andrew from support said that this is hardware problem. How can we kick HTC in ass to release the patch? Please forgive me any language mistakes ;)
[HTC U12+ Questions & Answers] Dehypnotizer:
So it's done. That is exactly what I was afraid of. So called "hardware issue" is just a cover up. HTC is dead ? They sold their smartphone department to Google and I'm guessing they have simply no engineers to work on updates and bug fixes, simple logical implication ?

Such a shame... U12+ is really cool, as was HTC 10 which I still have up and running. Which brings me to an advice to all of you guys: take a great care of your U12+, treat the battery gently, so it lasts as long as possible (avoid charging to 100% and discharging to 0) and that would be everything we can do.
[HTC U12+ Questions & Answers] AtAM1:
Guys, it's not a hardware problem and HTC is full of sh1t. If it was indeed a hardware problem then how is it possible that the bug/defect cannot be replicated under Oreo?
[HTC U12+ Questions & Answers] Dehypnotizer:
You're absolutely right. Unfortunately, HTC is gone, they sold out their devs, so what else could they say? That they have a software problem but will not be able to fix it? That's why they keep saying it's hardware issue which is of course bull***.

Hopefully more and more folks will end up here, reading whole this thread.
[HTC U12+ Questions & Answers] Nemesis_84:
Me too

I have the same issue - thought I was going mad...

They have suggested the below - I haven't yet in case it wipes any data but also just think they may be just be casting out generic steps without understanding or acknowledging the issue.

Sep 12, 20:08 EDT

Thank you for contacting HTC Support.

I understand that you are having issues with your smartphone's microphone. I know how frustrating this is for you. Don't worry, I'm here to help.

If this was after a software update, clearing the cache partition is the way to go. You see, when a software update occurs, temporary files are placed in the cache partition, and sometimes it does not clear out properly when the update completes. If this partition gets full, it could cause the device to have issues loading apps, or potentially even cause the device to lock up. Wiping the cache partition is an effective troubleshooting step in this situation. However, if this was not after an update and you're up for it, please perform the maneuver anyway.

To wipe the cache partition, you will need to enter the Download Mode screen:

To enter the Download Mode screen:

Ensure the device is powered OFF.

Hold the VOLUME DOWN button, while pressing and releasing the POWER button.

Continue to hold VOLUME DOWN until the Download Mode screen is displayed (black screen with HTC download mode displayed at the top).

While in Download Mode, keep the following items in mind:

Use the VOLUME UP and VOLUME DOWN buttons to move the cursor.

Select items using the POWER button.

The Wipe Cache Partition steps are outlined below:

Enter Download Mode and then select REBOOT TO BOOTLOADER.

Once the device is on the Bootloader screen, select BOOT TO RECOVERY MODE.

The device will appear to reboot, then after about 30 seconds the recovery screen will appear.

Note: The screen will appear black for most of the time the device is preparing to enter recovery.

Once that you see this screen, you will need to try one of these different methods:

Press and hold the VOL UP key. While holding the VOL UP key, press the POWER key just once.

Press and hold the POWER key. While holding the POWER key, press the VOL UP key just once.

Press and hold the POWER key. While holding the POWER key, press the VOL UP key three consecutive times.

If successful, you will be able to see the Recovery Menu.

Use the VOLUME keys to select wipe cache partition and then use the POWER key to select it.

When the process is finished, use the VOLUME keys to select reboot system now and press the POWER key to select it. The device will reboot normally.

If your device is still having performance issues after trying these steps, please feel free to reply to this email or chat with us ...

Thank you and have a great day!

Sincerely,

Vince, Technical Support

HTC Customer Care
[HTC U12+ Questions & Answers] AtAM1:
As far as I know, there isn't a cache partition in Pie nor was there one in Oreo.

Updated: many users are reporting the same issue with the mic quality on speakerphone here - https://community.htc.com/tw/chat.php?mod=viewthread&tid=101505&extra=page%3D1&page=17 (Use google translate)
[HTC U12+ Questions & Answers] SIRKRA:
I do have an htc_imedugl: 2Q5510000 with pie and on mine calls are working perfect, speaker or earphone, are you sure you're not tapping a microphone as there are 4 of them?? ( likely the one on the bottom back? )

It would be best if who have this problem note down his phone version ( single/dual sim and for what market )
[HTC U12+ Questions & Answers] harvey1483:
Why some reporting this issue e others not?
[HTC U12+ Questions & Answers] Stano36:
I have single SIM and I register the problem with the microphone.

The other side can't hear me.
[HTC U12+ Questions & Answers] phxzy:
I'm also having this problem with my dual SIM on Pie.
[HTC U12+ Questions & Answers] anobis2000:
I also have speaker problems when using the speakerphone. This is definitely an OS bug. (PIE - model: Hongkong dualsim)
[HTC U12+ Questions & Answers] MNoisy:
You are the first I have seen who doesn't have issues.

Care to share your audio related prop config for us?
[HTC U12+ Questions & Answers] SIRKRA:
Full pie 2.55.401.1 build.prop ( note that mine is htc_imedugl: 2Q5510000 )

don't know why is not allowing me to attach file directly needed to host somewhere...

https://www.filehosting.org/file/details/822009/build.prop
[HTC U12+ Questions & Answers] Stano36:
I tried HTC Function Test * # * # 3424 # * # * The audio test and all 4 microphones are working properly.

It's probably not a hardware problem.
[HTC U12+ Questions & Answers] smudgelab:
Hi, I have single sim, unlocked, unrooted, Pie, completely standard, UK 401 version, just tested it a minute ago and works fine for me. Hope you get to the bottom of this...
[HTC U12+ Questions & Answers] MNoisy:
This is about other people hearing you properly when you are on speakerphone. How did you test; Just curious? :)
[HTC U12+ Questions & Answers] smudgelab:
Hi there, I called my son who was upstairs while I was downstairs. Then, just to make sure, I gave him my phone and got him to call me on speaker phone while I went outside and I could hear him clearly. I'm kinda worried I'm doing it wrong now though! I hope this answers your query but if not, please let me know how to test / try again ?
[HTC U12+ Questions & Answers] MNoisy:
I thought you were referencing the hardware tests done through keyboard shortcuts or something I might not know about. Thanks!
[HTC U12+ Questions & Answers] smudgelab:
No problem, if I can give you any further information, please let me know ?
[HTC U12+ Questions & Answers] donkeykong1:
I did that test too, and all mics are working fine. It's definetly not a harware problem, it's software. My speakerphone was fime back on Oreo

Poslano sa mog HTC U12+ koristeći Tapatalk
[HTC U12+ Questions & Answers] Makaveli1490:
I'm having the same issue since the Pie update and of course HTC won't be fixing the problem any time soon
[HTC U12+ Questions & Answers] Jonas22:
I have the same issue as well, I already did the test, every microphone does work well, but when I call someone on speaker mode, they are not able to hear me properly.

I have found some differences in the build.prop, these lines are missing in the Pie build.prop:

#
# from device/htc/htc_ime/audio/htc-audio-property.prop
#
htc.audio.hw.audio_ozo=1
htc.audio.hw.audio_anc=1
htc.audio.hw.audio_sva=2.1
[HTC U12+ Questions & Answers] dawexxl:
same issue after update :( europe model cid 034
[HTC U12+ Questions & Answers] DragonJay:
Same problem here. Has anyone here fixed the issue? Would erasing the phone via boot loader etc work? Seems nobody tried it sofar.
[HTC U12+ Questions & Answers] joaotx6:
Same problem here. Any solutions? Thanks
[HTC U12+ Questions & Answers] hvh_888:
Maybe return to oreo...
[HTC U12+ Questions & Answers] joaotx6:
How.can I return? With a full reset? Whats the easiest way to?

Thanks for your support.
[HTC U12+ Questions & Answers] hvh_888:
You can see these posts

https://r.tapatalk.com/shareLink/to...5&share_fid=3793&share_type=t&link_source=app
[HTC U12+ Questions & Answers] cipi1206:
Hello, my HTC U12+ have a problem with call quality in the first 5-10 secounds. The problem is the people with who i talk are complaining about hearing themself, like a eco, in those 5-10 secounds. after that the echo disappears. From my side i can hear them ok, with no echo. Anyone have this problem too?
[HTC U12+ Questions & Answers] jrocka312:
I am experiencing the same thing here. Also people tell me they can't hear me well. If the phone isn't held in the exact perfect way...its like they can't hear me.
[HTC U12+ Questions & Answers] TechGermz:
May I chime in with a #METOO !!

Australian purchased HTC U12+ (HTC 2Q551) running Android-9 (S/W No: 2.58.400.1). Problem started the moment I updated to Android-9 and focus-tested the Speaker-call Microphone Issue. Couldn't holdback the temptation to have my slice of the PIE (had waited long enough down here), despite having heard about the issue from another Forum (Whirlpool Aus).

Previously on Android-8, the Speaker-call microphone was outstanding. Never even bothered connecing my Car-Bluetooth when driving, as the built-in speaker-phone would do a perfect job with the phone mounted to the windshiled. Never had ANY of my callers EVER complain while I was on Oreo.

I'm sure there's people smarter than me around here, however I wonder if this is something to do with the fancy Microphone-Zoom features that were added to HTC U12+ to capture far-field audio while Zooming during Video-recording?? I wonder if they used to leverage some of those features during Speaker-Calls, and simply 'forgot' to port over some of those configs to the Android-9 code (considering some of the engineers who wrote the Android-8 code are now gone)!!

I guess all we can do is keep fingers crossed and pray that some smart engineer still magically lurking around at HTC comes across this thread and manages to convince the management to release a patch for this SEV-2 issue on their current flagship (and hopefully in a timeframe faster than seasons changing)!! Admittedly, seems like a lot to ask, given the recent state of Updates from HTC.. :crying:
[HTC U12+ Questions & Answers] Magimix^:
Since the Android Pie update - which as we all know took an unacceptably long time to arrive - like others on this thread I can no longer make handsfree calls on my U12+ as before. The other caller cannot hear me or hears a distorted voice and so I have to come off speaker and go back to normal mode. I also noticed while attending a couple of concerts recently, when trying to film a snippet of a song, the video records OK but afterwards the audio is horribly distorted.

Neither

of these problems existed on my handset prior to the OS version update. I have not damaged the device in any shape or form.

So basically, you wait two or three times longer than other OEMs to receive an Android OS that is pretty much out of date by the time it arrives (Hello Android 10!) and it causes a serious problem with the microphone functionality. Losing handsfree on a 2018-19 flagship device is scandalous. The lack of a meaningful acknowledgement from HTC on the issue is even worse. Who does their QA? This is such a simple thing to test.

I implore HTC to sort this out ASAP as I spent over £600 on this handset in good faith at the time, as I am sure others here did. I don't expect Android 10 because they seem to have all but given up on regular updates, but a hot-fix to deal with this particular microphone bug and give us the latest Android security patch would be helpful.

Regardless, this is definitely my last HTC handset after almost a decade and ownership of the 5 x previous flagships. I'm onto whatever the latest Pixel handset is once my U12+ reaches EOL.

Such a shame.
[HTC U12+ Questions & Answers] Darknight007:
Please make sure you all individually report this issue directly to HTC and also refer them to this forum. I emailed them and they said they will fix it soon via an update. I had to talk to few different reps. They initially were telling me to do the basic tests/troubleshooting etc which obviously don't fix anything. I had to keep pushing them until they promised a fix. If enough people complain to them I'm sure they will do it. I will follow up with them again in a week or two to see if they are actually working on the fix and for an eta.
[HTC U12+ Questions & Answers] donkeykong1:
They told me it was a hardware issue. A hardware issue on 2 phones? As much as I tried to explain (gave them this forum link too), they insisted I have a faulty phone, and I should send it to service. I really don't expect anything from HTC anymore. I would, however buy another HTC flagship phone if they made one, but I highly doubt they will

Poslano sa mog HTC U12+ koristeći Tapatalk
[HTC U12+ Questions & Answers] Darknight007:
That's what they were telling me as well initially but I basically told them to not horse me around. The first agent didn't even read this forum link I sent so I had to tell him to read it before we proceeded any further. So it escalated to the point that finally someone said that they will work on a fix and to check our phones updates frequently. Don't accept their ridiculous answers. I would advise though to do the audio test and wipe the cache partition (even though I don't think it is used by this phone).
[HTC U12+ Questions & Answers] giggi_80:
Hello everyone,

I can tell you about my experience with audio and microphone problems.

Even after the upgrade to pie I had exactly the same problems, audio croaking and speakerphone incomprehensible to the interlocutors.

I pointed out the problem to the assistance service and they told me to do the usual htc tests.

Since everything was in order, they advised me to send it to assistance.

In assistance service,( I don't know why), they changed the LCD screen, the sim tray and reset to android 8 (oreo).

I can say that, by doing a test now, the phone seems to work well again in audio, microphone, speakerphone.

I suppose that the problem was only software (I think that the LCD and the sim tray don't have much relationship with the audio compartment). I hope that HTC will release a new patch for android pie but at this moment the advice is to reinstall Oreo:good:
[HTC U12+ Questions & Answers] jacek_C:
I ordered this phone yesterday and I am disappointed with what I read here. It looks like you can't update the android at the moment because it will spoil a new phone.
[HTC U12+ Questions & Answers] behru:
Good News Everyone - like professor Farnsworth from Futurama used to say ? There is a little chance that problem would be fixed with latest update.

HTC U12+ is receiving a software update in Taiwan. The update is rolling out over the air as software version 2.50.709.3

Source: https://piunikaweb.com/2019/12/18/htc-u12-desire-19s-new-software-updates/

and

https://community.htc.com/tw/chat.php?mod=viewthread&tid=102798

AFAIK users report that speaker call microphone issues doesn't exist in this version.

I know that European dual SIM version of U12+ has already higher version of software (2.55.401.1) but probably get the same update with even higher version number.

Fingers crossed. ??????
[HTC U12+ Questions & Answers] MadBastard:
So there is no other way to fix the issue ? Only downgrade to Oreo ?
[HTC U12+ Questions & Answers] [D4v3|R4v3]:
Still no news about a possible update to fix this problem? It's really annoying not being able to use the speakers during a call.
[HTC U12+ Questions & Answers] Darknight007:
I had emailed then few days ago to get a status on the update and they said they are gathering information on the issue. I don't know how true that is so I emailed them back to give me a timeline of the update. I would urge everyone to message HTC customer support about this problem otherwise they may never provide a fix. At least we can try our best.
[HTC U12+ Questions & Answers] Darknight007:
So I was getting more runaround by their reps via email and I finally got their Escalation Agent to call me and the lady promised they would fix it and will keep me in the loop. Will see how that goes.
[HTC U12+ Questions & Answers] Makaveli1490:
Thanks for the update from everyone and apparently 10 is coming Q1 Q2 this year, but I have to say my long tenure with HTC might be coming to an end. I've read there's going to be no more flagship phones and the updates are just too infrequent. We've waited a long time for 9 and a long time for just the speaker to be fixed

Honestly the pixel is the closest I'll get to htc but that phone updates too much. It's a Guinea pig is what it is for Google testing Android
[HTC U12+ Questions & Answers] lovelas1988:
Hello, is some custom rom repairing the speaker in Android 9? Someone found this some way? Is the problem also on Android 10 GSI? Did anyone check it out? Thank you with the gory for your reply..

Wysłane z mojego HTC U12+ przy użyciu Tapatalka
[HTC U12+ Questions & Answers] tolgazorba:
Merhana

qcn is deleted when the software is thrown or formatted, do you have any idea about this
[HTC U12+ Questions & Answers] behru:
I think the fastest way is asking someone with latest taiwan or australian version of firmware (no problems reported) to paste content of his/her build.prop

compare to our problematic version and replace proper lines...
[HTC U12+ Questions & Answers] MadBastard:
Can anyone make a magisk module fix ?

I don't think we will get any more updates from HTC .
[HTC U12+ Questions & Answers] rabbitp:
please fix the problem
[HTC U12+ Questions & Answers] Stetrap:
Exact the same Problem

I got this problem on two HTC U12 + Phones and will report this to HTC.
[HTC U12+ Questions & Answers] lovelas1988:
On the HTC U12 + dual sim came the summer repairing the speakerphone.

Wysłane z mojego Mi 9T Pro przy użyciu Tapatalka
[HTC U12+ Questions & Answers] hvh_888:
What is your CID?
[HTC U12+ Questions & Answers] lovelas1988:
Htc 034.

Wysłane z mojego Mi 9T Pro przy użyciu Tapatalka
[HTC U12+ Questions & Answers] WPtE:
That's pretty good news [MENTION=3355084]lovelas1988[/MENTION] !

I hope it will soon spread to the rest of the world :)
[HTC U12+ Questions & Answers] Petru23:
Sorry a obut my English

A few days ago I wrote to HTC in this matter by sending them a link to this thread and today I received 73MB updates :)

This must be reported individually to HTC

Im from Poland
[HTC U12+ Questions & Answers] Justin2003:
I had contact with HTC this week, but the employee told me that they knew nothing about it. After sending the link to this page she did not understand yet so I broke the chat again.

I am from Holland
[HTC U12+ Questions & Answers] Justin2003:
Today I had contact with HTC Germany, but I did not get any further.