yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Clark3y:
Actually this is false, i work in a phone shop so i have access to all network sim cards. I used to pop in a Vodafone sim to get my updates faster. I signed up on the 26th and have tried every major network today and no updates have popped up. Ive seen people on EE and o2 with the updates.
[Huawei Mate 20 Pro Questions & Answers] Kutusov:
Downloading it now on an unbranded European 20Pro in Portugal. The phone was jerky like hell so I went to Hicare and it was there... some sort of preparation for the update, only going through Hicare does it shows in settings.
[Huawei Mate 20 Pro Questions & Answers] sirme:
Update - 10/07/2019

UPDATE - 10/07/2019

And now the HiCare update notification has disappeared; and still no update to EMUI 9.1 on Mate 20 Pro since the 27/06/2019 promise of an update! What a mess Huawei are turning out to be!!
[Huawei Mate 20 Pro Questions & Answers] Shipoftheline:
Still nothing on the C636 (HK) version
[Huawei Mate 20 Pro Questions & Answers] not2daymofo:
;)

/ probably because they have figured out not to click everything
[Huawei Mate 20 Pro Questions & Answers] Kutusov:
For anyone getting the notification on HiCare, update the phone by clicking there first. It will download something and only then will the full update show up on phone settings/software update. At least that's how mine was.
[Huawei Mate 20 Pro Questions & Answers] matanlevanon:
*** SOLVED ***

I had to switch my region in HiCare to Thailand (where I bought it) and all of a sudden the update was available.
[Huawei Mate 20 Pro Questions & Answers] Tigermoto:
Sounds good man, disabled my 3UK SIM, cleared all data in HiCare, restarted the phone with just my O2 SIM. Same deal. Whether you change your card or not, my 3UK phone still uses 3UK firmware. I'll get 9.1 when I'm given it by 3UK, not by switching SIMs. But if you can show me otherwise, you let me know how changing a SIM debrands a phone.
[Huawei Mate 20 Pro Questions & Answers] admanirv:
Just been released in UK I've got it as I just checked for updates via system, I'm on unbranded but 3 sin8.
[Huawei Mate 20 Pro Questions & Answers] MachineCone6:
I have the same issue, on Three, same version and notification on hiCare app but doesn't update. I've emailed Huawei support but no reply, called in and they said they would pass by serial number to dev team to push update, that was 2 week ago and no update yet. Can't find any information from three or Huawei about UK update. 😢
[Huawei Mate 20 Pro Questions & Answers] andybondy:
I'm on a locked EE handset from EE. I've asked them via Twitter and they give an answer that they test and send back to Huawei for fixes. I'm still waiting.

What I don't understand is that my colleague is on EE on an unbranded handset. If 9.1 had a detrimental impact for me it would have been seen on his already. I call BS. I think they want to play with it until their engineer says it's okay and their lock down is unaffected.
[Huawei Mate 20 Pro Questions & Answers] nygbaby91:
I'm in the US and was reading this thread and saw someone else switched Region to Thailand, so I gave that a shot, switched, rebooted, checked hicare and the update was there, I applied and instantly it was available in settings, its downloading now, 4.04 gb
[Huawei Mate 20 Pro Questions & Answers] nigelm77:
If you want 9.1 so much use the Dload method posted on the 9.1 thread, yes it wipes the phone but there are back up tools that limit the amount of re-setting up needed, I'm on three and got bored of waiting so I upgraded using the Dload method and was up and running back to me old set up in about 45 minutes.
[Huawei Mate 20 Pro Questions & Answers] nygbaby91:
For those users in the US, I updated successfully by changing my region to Thailand, rebooting,
[Huawei Mate 20 Pro Questions & Answers] admanirv:
Honestly it's really not much-loved difference, slightly quicker, different icons that's it. Erof, moon mode, aod notifications.
[Huawei Mate 20 Pro Questions & Answers] Monk3y:
Yeah it is not huge update but it is smoother than 9.0. I like the new gesture animation. Didn't see any difference on the camera appart from the x30 zoom (which is useless IMO). But Huawei should give us more custom tool for the software !!
[Huawei Mate 20 Pro Questions & Answers] awtchan:
Consider using the right SIM card

Exasperated by weeks' of search to try to update from 9.0.0243, I enquired my friend who bought me my Mate 20 pro in Hong Kong. Now in Australia, I have both a Telstra and a HK 1010CSL cards in the slots, with the Telstra one being the active one. My friend simply asked me to either remove or disabled the Telstra card, BUT SET THE LOCAL CARD WHICH CAME WITH THE PHONE. Then I restart the phone. Viola!...

When I open software update, it happily led me to 9.0.0.267. At least this was a welcome change after weeks of frustrating check. After this was finished, the update immediately pushed the 9.1.0.300!

This may be useful for those people who are currently stuck with phones they purchased outside their home countries. Remember the SIM card when you have exhausted using OTA, Hisuite, or Hicare (including messing with different countries) to no avail.

My two cents.
[Huawei Mate 20 Pro Questions & Answers] Ddot196:
Did not work for me here in the US
[Huawei Mate 20 Pro Questions & Answers] alcurtis93:
Is the video focus still terrible on 9.1?
[Huawei Mate 20 Pro Questions & Answers] matanlevanon:
Try to research where the origin of your device is. It might be related...

Try looking under HiCare ->warranty
[Huawei Mate 20 Pro Questions & Answers] Shipoftheline:
Just got mine yesterday for the C636
[Huawei Mate 20 Pro Questions & Answers] andybondy:
EE in the UK tell me they have never even heard of it. Absolutely flippin useless!
[Huawei Mate 20 Pro Questions & Answers] Risari0:
I have the same model. Are you from U.S.? How'd u get the update?

---------- Post added at 07:01 AM ---------- Previous post was at 06:55 AM ----------

I have the same model. Are you from U.S.? How'd u get the update?
[Huawei Mate 20 Pro Questions & Answers] Shaneee:
EE Told me they have nothing to do with the updates lol
[Huawei Mate 20 Pro Questions & Answers] andybondy:
The software is EE specific. Whoever told you that is not correct. Huawei send the software to EE who test and send back for amendments.

https://community.ee.co.uk/t5/Community-Blog/Software-updates-A-behind-the-scenes-look/ba-p/696855

My colleague has an unlocked Mate 20 Pro handset that he uses on EE with no negative impact on 9.1. He's had it for 3 weeks! EE appear to have zero interdepartmental updates so even if they have 9.1 or not, no one in customer service can tell us anything.

When this contract is up I'm going to get the number porting code and go to a vendor that sells EE and unlocked handsets.
[Huawei Mate 20 Pro Questions & Answers] nico933:
it's more than a week that in hicare i've got the update but in settings no....

i tried chaning i care regione,wiping hicare and update app cache, i tried also using a vpn to change region(whit method usually works on oneplu device)

but still nothing
[Huawei Mate 20 Pro Questions & Answers] Shipoftheline:
Just came over OTA, they do it in batches so you should be soon
[Huawei Mate 20 Pro Questions & Answers] deekbee:
You don't "have the update in hicare" - you have requested the update in hicare, it will be queued up and you just have to wait. Be patient.
[Huawei Mate 20 Pro Questions & Answers] nico933:
Ah ok, understood thanks, it's my first huawei device and I've got it since two weeks and I still have to learn this things

It's normal that I don't have any "apply" button? But just a button "settings"?
[Huawei Mate 20 Pro Questions & Answers] deekbee:
This update appears to have come through slightly different - I had a few weeks wait between requesting the update and receiving it.

Aside from a strange random vibration, the update is definitely worth waiting for - the device definitely feels slicker, slight interface changes, plus the moon mode in the camera is cool (30x zoom!)
[Huawei Mate 20 Pro Questions & Answers] awells845:
I'm in the UK with unlocked single sim version L09. I have the same issue with the update. No update at all. I spoke to Huawei customer care and they said there could be an issue with the emui system update app. In addition the advisor advised if the update isn't received by end of the month, the can request a manual push to devices.
[Huawei Mate 20 Pro Questions & Answers] MoMo564:
9.1 update

Hi, I was exactly like you guys worrying why I didn't get the update. Seems to be taking forever in the UK to come out on the Mate 20x. What I did was, used the HiCare app. Go to "Me" then "settings". Where you see "select country/region", change that to Kuwait. It'll ask you to log in again but you just have to press okay. Then once it's reloaded, go into update, you should have the update 9.1, I'm hoping this works for you guys.

---------- Post added at 10:01 AM ---------- Previous post was at 09:43 AM ----------

Oh I forgot to mention, after you've completed your update. Switch region back to UK, that's what I've done.
[Huawei Mate 20 Pro Questions & Answers] awells845:
Tried this and still doesn't work. Tried all regions. The mate 20x might have the update but the mate 20 Pro update seems to be delayed. Changing the region doesn't always mean it will work. Updates are based on the model number itself too. Because Huawei release so many models with different model numbers, updates can be delayed.

In addition I spoke again with customer care and they told me that the UK isn't due to receive the update till mid August to September 2019.

Hopefully this helps.
[Huawei Mate 20 Pro Questions & Answers] asleksander:
For me, in Poland, the solution that hepled was inserting SIM card from other provider, after placing Play SIM card (i use Orange normally), tuning on the phone, immediately received OTA notification for update. It seems update it's also somehow linked with mobile providers - maybe it will help you also.

Wysłane z mojego LYA-L29 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] XpX2:
Got the update yesterday after waiting for like 3 weeks Huawei Mate 20 pro C432 European model
[Huawei Mate 20 Pro Questions & Answers] awells845:
Please can you be more specific. Both L09 and L29 were released in Europe. My guess is you have the L29 version. As HiCare said L09 will get the update by September.
[Huawei Mate 20 Pro Questions & Answers] Shipoftheline:
As he said

my money would be on the L29 too
[Huawei Mate 20 Pro Questions & Answers] mrsupertom:
L09 model in the UK here on BT (EE), request sent in HiCare but still waiting for OTA
[Huawei Mate 20 Pro Questions & Answers] w1000i:
You must OPEN Hicare app in the phone then you will find the update there not in the system update section
[Huawei Mate 20 Pro Questions & Answers] aindow:
Glad I'm not the only one.
[Huawei Mate 20 Pro Questions & Answers] andybondy:
If BT are waiting for EE and they say they haven't had it, I reckon it'll be next month or even September. I'm also waiting on an EE locked L09 handset.

The version offered on HiCare isn't even like the version on my phone. Every version so far has had EE in the name.

I spoke to EE who know nothing about 9.1. Then I did a live chat with Huawei who said it's a phased release over a couple of months. The photos are to show the naming differences. It's also why I don't think using the dload method will work on my phone.
[Huawei Mate 20 Pro Questions & Answers] aindow:
If I put an EE SIM in my phone it tries to force me to download that EE version despite my phone being unlocked and unbranded.
[Huawei Mate 20 Pro Questions & Answers] andybondy:
My colleague got an L09 from Carphone Warehouse and its unlocked. He got his update nearly 4 weeks ago but its not the EE version. He uses EE.
[Huawei Mate 20 Pro Questions & Answers] Fabryzero:
Stuck on version 9.0.0.238 (C432E10R1P16. Even for this update I had to use HiSuite, now im stuck with this one. Already requested the 9.1 update via HiCare, but its been a month now, still running the old 9.0 LYA-L29 no brand (ITA)
[Huawei Mate 20 Pro Questions & Answers] nico933:
Exactly same boat...
[Huawei Mate 20 Pro Questions & Answers] pawel0480:
Hi all...just checked HiSuite app and the update was there :) unlocked phone from giffgaff uk LYA L09
[Huawei Mate 20 Pro Questions & Answers] tosh1:
L29 dual SIM in the US and no updates. Software 243 I believe. Changed all regions and no go. Guess it's August then hopefully.
[Huawei Mate 20 Pro Questions & Answers] awells845:
Don't listen to anyone who says L29 firmware will also work on L09 model. This will hard brick your device. Tried and tested. There is no firmware available for L09 models yet. Please with an L09 model saying "I got the update by changing the region or when I brushed my teeth or by changing a simcard etc" are just saying this to get more comment likes. Updates are only coming up for the L29 models so far as checked. Every L29 firmware in erecovery fails to install.
[Huawei Mate 20 Pro Questions & Answers] Fidelator:
Thank you for the warning bro, how are you so sure that the L09 models are not receiving the firmware yet?

I have a L09 and I have not received it yet either.
[Huawei Mate 20 Pro Questions & Answers] XpX2:
My bad. Yupp i have the LYA-L29 version
[Huawei Mate 20 Pro Questions & Answers] awells845:
I spoke to Huawei customer care about the update and they said the L09 models will receive the update some time between August and September.

They also told me if an update hasn't arrived by then, they will manually push the update out.
[Huawei Mate 20 Pro Questions & Answers] dog121:
Not possible u must be doing something wrong I used dload method lya-29 c432 on a lya-l09 c432 and have no issues what so ever I use EE UK network and I'm on 9.1.301 firmware
[Huawei Mate 20 Pro Questions & Answers] Tdjee:
For those who do not get the 9.1 update:

Go on your pc to install hisuite, follow the steps a d connect your phone trough USB.

Check if hisuite has a system update for your phone.

After installing that update you have the possibility to get the 9.1 trough Ota or the hicare app.

I was on 198, didn't got a update trough Ota after that.

Then with the hisuite software I got the update 238.

After that it was possible to upgrade to Ota.

Maybe it helps someone to...
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Have you any screen shots of what your firmware was prior to you updating? I mean including the version name. Mine has EE in it and I believe the L09 EE locked version has yet to go through the update process.
[Huawei Mate 20 Pro Questions & Answers] dog121:
Don't have a screenshot of what I was on before but the lya-l09 version 301 is on easy firmware I've only ever upgraded via the dload method and always used the lya-29 version .the last one I used I only ever copy the firmware to the dload folder not the other two files and everytime after the upgrade I get an EE update...
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Did you get your phone from EE? Was it from another vendor like say Carphone Warehouse?
[Huawei Mate 20 Pro Questions & Answers] dog121:
Yep straight from EE delivery
[Huawei Mate 20 Pro Questions & Answers] tschannik26:
Thank you Sir :)

worked perfectly for me.
[Huawei Mate 20 Pro Questions & Answers] Tdjee:
Nice! :good:
[Huawei Mate 20 Pro Questions & Answers] ralfs:
I'm on Three UK with 266 and LYA29.

I have requested the update for a month now and still waiting...

Everything seems pretty random.
[Huawei Mate 20 Pro Questions & Answers] eldziersko:
Soltion for updating EMUI 9.1

Good Morning, there is a very easy trick to get it without the DLoad method and without PC. go to the App HiCare, User, settings and switch your country. I changed from Germany to Saudi Arabia, et voila, update available! after installation you can just switch back.

Hope that helps

LYA-L29
[Huawei Mate 20 Pro Questions & Answers] ralfs:
It doesn't work for me. Not only that - but in HiCare when I click update it says my phone is up to date - it doesn't even show the Request Update screen.
[Huawei Mate 20 Pro Questions & Answers] sirme:
Update

Screen shot of what I was informed by customer service at HiCare. Seems like it's going to be a long wait for many if all Huawei can update is 1000 units a day...
[Huawei Mate 20 Pro Questions & Answers] nico933:
Completely no sense to update a lot of different model at this rate

First you start from flagship and after the others...
[Huawei Mate 20 Pro Questions & Answers] eldziersko:
Did you change the country?
[Huawei Mate 20 Pro Questions & Answers] ralfs:
Yes - that's why I'm quoting the Saudi Arabia post.

If I select UK - I get in HiCare the screen for EMUI 9.1 - then I click Settings but it says device is up to date.

When I switch to Saudi Arabia or other countries (outside of my warranty region), HiCare doesn't give me the EMUI 9.1 screen, but instead it says that the phone is up to date.
[Huawei Mate 20 Pro Questions & Answers] auroramare:
I have been the same since June 26th
[Huawei Mate 20 Pro Questions & Answers] byronhinson:
Got mine on EE today for the L09 model.
[Huawei Mate 20 Pro Questions & Answers] hawkerpaul:
Same here for me

EE (UK)
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Was your update over the air? I guess I'll check again tomorrow [emoji854]
[Huawei Mate 20 Pro Questions & Answers] aindow:
Mine was. I'm on BT Mobile (EE).
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Can you screenshot the version? I have a theory!
[Huawei Mate 20 Pro Questions & Answers] hawkerpaul:
Yes, 100% OTA (no download or HiSuite involved)

:)
[Huawei Mate 20 Pro Questions & Answers] aindow:
Here you go.
[Huawei Mate 20 Pro Questions & Answers] andybondy:
That's really useful. You're on a non carrier branded version. It doesn't say EE or BT in the name like mine does.
[Huawei Mate 20 Pro Questions & Answers] byronhinson:
Mine is carrier branded and got the update yesterday
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Does your phone version have EE.GB in it? I'm trying to understand what stage the release is up to. I have screenshot the Software Update page. That'll give a definite answer.

Thanks!
[Huawei Mate 20 Pro Questions & Answers] byronhinson:
Yep it does.
[Huawei Mate 20 Pro Questions & Answers] aindow:
The interesting thing is if I put an EE SIM in to my phone it tries to download carrier approved apps and I'm assuming, brand my phone in the process. It's a persistent notification that comes back every time I tried to do a software update.
[Huawei Mate 20 Pro Questions & Answers] Fidelator:
I just got the 9.1 update today officially on my L09
[Huawei Mate 20 Pro Questions & Answers] sirme:
EMUI 9.1.0.300(C432E10R1P16) on Three UK

Finally! Got the update last night, a month later. Seems like this will be the norm for those of us on Three UK.
[Huawei Mate 20 Pro Questions & Answers] mrsupertom:
I'll second this - BT (EE) UK, LY-09. Update was downloaded when I woke up this morning. I'll expect updates 1-2 months after official release timeline in future for our model!
[Huawei Mate 20 Pro Questions & Answers] jonboi:
Open the HiCare app, and this should allow you to get the 9.1 update. You have to OPT-IN via this app to be able to get the 9.1 update through the usual update method
[Huawei Mate 20 Pro Questions & Answers] chester2011:
on 3 uk no 9.1 update and update disappeared from hicare app. love the phone but this is annoying :D

had to reset phone and got 9.1 finally...just makes no sense WHY i have to reset phone for latest update, only had phone for about a month
[Huawei Mate 20 Pro Questions & Answers] nico933:
Today update disappeared also for me from Icare
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Have you tried clearing the HiCare app cache and data?
[Huawei Mate 20 Pro Questions & Answers] nico933:
Yes I tried without any Luck
[Huawei Mate 20 Pro Questions & Answers] andybondy:
Is it worth having a live chat with Huawei via the HiCare App?
[Huawei Mate 20 Pro Questions & Answers] nico933:
Now I'm on Holliday, when I come back I'm going to write have a live chat!

Edit : I tried with the live chat and they said that is coming before the end of August
[Huawei Mate 20 Pro Questions & Answers] cnutt1:
sorry to hear that,I'm also on three uk got update yesterday.
[Huawei Mate 20 Pro Questions & Answers] auroramare:
I did this: I deleted the cache, after this I did not see any updates nor da hicare it from the settings then I connected the phone to the PC and with hisuite he found me and downloaded the update. Sorry for my English
[Huawei Mate 20 Pro Questions & Answers] nico933:
Thanks, I'll try when I'll come back home!
[Huawei Mate 20 Pro Questions & Answers] chester2011:
had to reset phone and got 9.1 finally...just makes no sense WHY i have to reset phone for latest update through hisuite, only had phone for about a month
[Huawei Mate 20 Pro Questions & Answers] acepool08:
After getting tired of waiting (was still stuck with February security patched) I installed the 9.1.0.300 (C432) via dload method.

So far has been great and I just got the notification that the 9.1.0.310 is ready.

Apparently the thing needed a little push... So I recommend going for it if you are still waiting for the update!
[Huawei Mate 20 Pro Questions & Answers] senjiroh:
I've tried resetting my phone and it wont find anything past 9.0.0.238!

eRecovery is also failing to find anything.

Where can I find instructions for Dload method for Ly29? Thanks
[Huawei Mate 20 Pro Questions & Answers] nico933:
Still no update in settings and in hicare, I think Ill update it manually...
[Huawei Mate 20 Pro Questions & Answers] mzm70:
I took the UK BT SIM card out of my unlocked/unbranded phone, plugged the phone in to the PC, fired up HiSuite and there was the little red dot against 'System Update'
[Huawei Mate 20 Pro Questions & Answers] GER74:
dload Steps

====

Hello, can you point me in the right direction so I can perform the dload method myself on my Mate 20 Pro?

Thanks
[Huawei Mate 20 Pro Questions & Answers] Apad121:
I'm on the LYA-L09 EE branded mate 20 pro.

Still waiting on EMUI 9.1 update. Went into Hicare with no luck of any dot next to the system update and when connected to Hisuite no luck either.

Any suggestions?
[Huawei Mate 20 Pro Questions & Answers] Apad121:
When you say resetting, did you mean factory resetting?

I'm thinking about resetting phone to see if it helps like an earlier post said? Also have you tried using hisuite on pc since resetting your phone? If it works for you, I'll be factory resetting my phone too. But I don't want to reset it for nothing as it takes a lot of time to setup the phone.

I'm on EE LYA-L09, can't get past 9.0.0.238 either!

---------- Post added at 05:21 PM ---------- Previous post was at 05:18 PM ----------

It will brand your phone in the process!

Don't install that update if possible!
[Xiaomi Mi 8 Questions & Answers] Mike20017:
So I've been experiencing this problem for a while now? Does anyone else have this issue?

Video:

https://youtu.be/i1jD20NA9iE
[Xiaomi Mi 8 Questions & Answers] xCalibur15:
Had this before. Turning off the screen(you can also try wiping the screen with cloth) solves my problem.
[Xiaomi Mi 8 Questions & Answers] Mike20017:
Yeah but is this a bug on the software? On the device itself? Or am I doing something wrong like...I know it gets fixed by turning the screen off and on. But still...
[Xiaomi Mi 8 Questions & Answers] DimitrisVerlis:
Do you have tempered glass?
[Xiaomi Mi 8 Questions & Answers] Mike20017:
No.
[Xiaomi Mi 8 Questions & Answers] Chema_F:
Did you get that issue only when connected to the charger or no matter the situation?
[Xiaomi Mi 8 Questions & Answers] Crossvxm:
As someone else asked, do you get this issue when connected to a charger? Failing/cheap USB cables can cause this. If it is happening all the time, the device may be damaged somewhere. The reason why it stops each time the screen is turned off/on is because the touch "recalibrates" each time the screen is turned off on most if not all Android smartphones. You can attempt to wipe the screen, put CAREFUL pressure on it, etc and it may help temporarily.