yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 X Questions & Answers] ajsmsg78:
I did not update back to 9.1 and I don't plan on updating for a awhile until EROFS has been fully cracked. Supposedly it has been cracked already so time will tell.
[Huawei Mate 20 X Questions & Answers] yetiweston:
I went into HiCare this morning and changed the region to 'singapore', restarted the phone and went back into HiCare and it was showing as available, clicked the notification then went in to software update in general settings and it was there, it's nearly 5 gb and will only download over wifi
[Huawei Mate 20 X Questions & Answers] shingers5:
Yes mate I been on it 10 hours now and I love it. The battery drain as i keep saying is from always on display. Turn it off and battery lasts 2 plus days easy. AOD has all notifications now and phone is quicker and smoother. Not bad
[Huawei Mate 20 X Questions & Answers] cygnus56:
Has anyone found the reason for the crashes?
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
no
[Huawei Mate 20 X Questions & Answers] cygnus56:
I found the solution, update to lastest firmware, using hstool, I did it and the restarts disappeared

Enviado desde mi LYA-L09 mediante Tapatalk
[Huawei Mate 20 X Questions & Answers] slayerking911:
Can you explain more detailed. Which firmware did you install.
[Huawei Mate 20 X Questions & Answers] shingers5:
So strange I haven't had any issues as such. I updated by changing my region to Singapore and all has been well. Actually much better that 9.0. only thing I've noticed is an unusual vibration while using phone especially when typing. Can't figure out what it is but that's it nothing else
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
How did you do that? Please give us the download link of the firmware and give us the working htool download link
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
How did you do that? Please give us the download link of the firmware and give us the working hstool download link
[Huawei Mate 20 X Questions & Answers] slayerking911:
Look at his signature "LYA-L09" which is the code dedicated to mate 20 pro. I mean this guy probably has mate 20pro.. So he trolled us.
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
Yes you are right!
[Huawei Mate 20 X Questions & Answers] Calvofernan:
Desactivar ajuste inteligente en optimizador

NO USE
[Huawei Mate 20 X Questions & Answers] slayerking911:
NOT work bro. It's still crashing..
[Huawei Mate 20 X Questions & Answers] Calvofernan:
A mi también, al final he vuelta a la 208.. A la espera de New ota.
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
Does anybody find any solution for crashing problem?
[Huawei Mate 20 X Questions & Answers] slayerking911:
Nope, we are awaiting an update which is newer than 9.1.300 for mate 20x. I read that in mate 20pro forum that it has updated with 9.1.306 and they reported that crash problem was solved for mate 20 pro
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
Ohh that's a very good news for us. Thanks for informing
[Huawei Mate 20 X Questions & Answers] Calvofernan:
New pacht,, vía hisuite
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
Please explain
[Huawei Mate 20 X Questions & Answers] ajp558:
He is saying that a patch to 9.1.0.300 was released yesterday via HiSuite. It does not change the version number, and the release notes say that it fixes sound problems with 9.1.0.300. Perhaps it also fixes the problems with crashing experienced by some users?

AJP
[Huawei Mate 20 X Questions & Answers] slayerking911:
i have already installed 9.1.300 + patch1 update it's still crashing. Especially on youtube.

Crash Report

1.(Youtube) while video watching

2.While opening xda mobile application

3. While opening chrome app sequence
[Huawei Mate 20 X Questions & Answers] Calvofernan:
Sigue fallando.
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
11-7-2019:- Today an update popup I don't know what kind of update it is because in the Emui version there is no change but came a update and unfortunately I can not read the update text I just press the install button and install the update I think some kind of "Patch" word written there in update popup.

So waiting and observing what is that update actually
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Hmm...:) So, the patch did not fix the random restarts problem? :confused: WTF! :(

I have the same problem after updating to 9.1. Currently. I'm running on a rolled back's 9.0! :rolleyes:
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
waiting for another update
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Gosh! Screwed up big time, Huawei! :(
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
actually how to solve this annoying issue?
[Huawei Mate 20 X Questions & Answers] Maczimus:
i got "Cause: seccomp prevented call to disallowed arm64 system call 116" from logcat.

Is there any difference with 9.1.0.300 (C636E3R1P11) and 9.1.0.300 (C636E3R2P1)?
[Huawei Mate 20 X Questions & Answers] slayerking911:
Is there any updates for 9.1.0.300? Patch 02 etc..? I have to returned to version 9.0.0.206 four days ago.

I see from forums that mate 20 pro has received lots of updates to solve this problem, May the mate 20x is a stepchild for Huawei.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
I'm not sure about the error.

For the 2nd question. R2P1 has few more preloaded Apps than R1P1.1 That's all. They are the same EMUI 9.1 technically. So, random restarts is still there be it running on R2P1 or R1P11!.

---------- Post added at 01:30 AM ---------- Previous post was at 01:28 AM ----------

Has the patches finally fixed the random restarts in Mate 20 Pro once and for all?

Let's hope that Huawei will push the fixes to Mate 20X users asap. :)

In the mean time! I'm enjoying the loud speaker output on EMUI 9.0! That's the only positive side of being stuck with EMUI 9.0! Haha!
[Huawei Mate 20 X Questions & Answers] Maczimus:
I think mine is fine now. I did clear cache and format in erecovery, then changed vpn so i got 9.1 ota and when installed i did clear cache and format again in erecovery. No crashes so far.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
You mean you connect via VPN to download the 9.1 file instead of normal wifi network?
[Huawei Mate 20 X Questions & Answers] Maczimus:
Yeah, i live in sweden, so connected via vpn to Hong Kong, then i got new update ota.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Let's pray that your Mate 20X has no more random restarts.....but do keep us posted on the non-random restarts progress! :fingers-crossed::good:
[Huawei Mate 20 X Questions & Answers] Maczimus:
Thank you :) no issues or restarts yet, think i got it working :D
[Huawei Mate 20 X Questions & Answers] kelvintisw:
I really don't know what could have caused the random restarts! No one can give a definite answer up until now! Not even Huawei! :eek:
[Huawei Mate 20 X Questions & Answers] Maczimus:
Soo it starts... I put it in charge and after a few minuters it restarted :( cant understa d whats wrong. I give up. Downgrading to 9.0 again.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
OMG! :eek: WTF! I can't believe it, man! Here we go again...! Really sucks! :rolleyes:!
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Okay. Update from me.

I took the chance yesterday afternoon to update to 9.1.

Thank God that it has been more than 24 hours now without a single random restart.

I suspect that it was due to 3rd party apps problem that caused the random restarts and that the culprit 3rd party apps had been updated from Google Playstore to work well with 9.1 since then thus no more random restarts. Possible?

Or it was due to cocked up EMUI 9.1 update process previously?
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Passing the 36th hour after EMUI 9.1 update. No random restart. I can safely say that my Mate 20X is free of that random restarts problem now. :). Thank God! :)
[Huawei Mate 20 X Questions & Answers] Maczimus:
Hi, how its going? Still working fine? :)
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Yoo! Passed the 48 hours mark into the 3rd day now. . Not a single random restart. It looks really good. :).

I did not do a factory rest neither wipe cache after updated from 9.0 to 9.1. :)

The only difference is that I downloaded the 9.1 via mobile data not via Wi-Fi. Anyway, it shouldn't make any difference. There is no logic about that.

You wanna try your luck again?
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
After a lot of experiment my mate 20 x now crash free. So what I have tried?

I downgraded Emui 9.1 to 9.0 then update again more than 4 times.but crash issue not solved.

I tried possibly every single steps, but crash issue did not solved. download the update over the wifi, then downgrade and again update over the mobile network then downgrade and then update again by eRecovery but all the steps were just waste of time crash issue was not solved. Then I downgrade again and then do factory reset, clear cache memory then update again. Most probably 4 to 5 times I downgrade and update again my Mate 20 X to solve the crash issue but the crash issue didn’t solve at all randomly happened crash issues 5 to 10 times a day. Then I was totally frustrated and decided not to try to fix the issue, I was only waiting som day huawei will fixed the crash issue by any update or patch.

But day before yesterday I was totally disturbed by the crash issue and finally decided I will downgrade again and I will not update my Mate 20 X again before Android Q stable come for device. And after downgrade I have a though that to try the 9.1 update last with HiSuite pc apps then I tried to update Emui 9.1 again with HiSuite PC application and after update came a 11mb patch update I do all the update and fortunately after Emui 9.1 updated via Windows PC HiSuite app my mate 20 x get rid of the crash issue. Now no crash issue in my Mate 20 X.
[Huawei Mate 20 X Questions & Answers] letschky:
Same Problem with me.

I also have the update installed 6 times and back to 9.0 again.

With 9.1 it worked a day then the Problems started again.

Now back to 9.0 and wait for an Update until it works.

It's crazy.
[Huawei Mate 20 X Questions & Answers] Zephels:
Based on shaifullah.ahad & kelvintisw upgrade results, it seems that there are 2 possible working solutions to the 9.1 crash issue:

1. Upgrade via PC HiSuite

2. Do not wipe cache/format after upgrade

Can either one of you try to wipe cache and let us know if the crashes start to occur? I have a suspicion that cache wiping/formatting after upgrading could be the issue for those who already have this problem.

Thanks.
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
Just downgrade to 9.0 (It you already update 9.1) then update again by Windows HiSuite PC application. thats it no cache delete or factory reset needed. after updating Emui 9.1 with HiSuite you will find a 11mb patch update in your device update that also. Boom. Most probably no crash issue will occur again.
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
My Mate 20 X running perfectly past 3-4 days and no crash issue occur again. So I don't want to any type of experiment, I should not experiment to wipe cache/format. Just running fine my Mate 20 X
[Huawei Mate 20 X Questions & Answers] Zephels:
Noted. Glad you got your issue fixed :good:
[Huawei Mate 20 X Questions & Answers] kelvintisw:
It is awesome to hear that few users had managed to get rid of the random restarts issue after upgrading to EMUI 9.1! :)
[Huawei Mate 20 X Questions & Answers] letschky:
I am on 9.0,Hisuite find not any Update.

Only Ota Update works for me
[Huawei Mate 20 X Questions & Answers] kelvintisw:
It is just likes my case! My HiSuite failed to prompt me of EMUI 9.1 update since day 1!

I could only update via OTA on phone!
[Huawei Mate 20 X Questions & Answers] letschky:
and you have no crashes via Ota?
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Yup! No crash after update to EMUI 9.1 via OTA.
[Huawei Mate 20 X Questions & Answers] letschky:
ok thanks !

I'll try it
[Huawei Mate 20 X Questions & Answers] kelvintisw:
<<< *Note: I updated to EMUI 9.1 first. Let the phone reboot (auto). Then followed by updating the patch01! I don't update to EMUI 9.1 and the patch01 at one go! >>>

Good luck., bro! Hopes this time it will be successful getting rid of the problem! :fingers-crossed:
[Huawei Mate 20 X Questions & Answers] letschky:
ok in a few minutes the first part is ready

---------- Post added at 11:32 AM ---------- Previous post was at 10:32 AM ----------

At the moment everything seems to be ok,the problem came the next day let's see if it fits now
[Huawei Mate 20 X Questions & Answers] kelvintisw:
:fingers-crossed::fingers-crossed::fingers-crossed:
[Huawei Mate 20 X Questions & Answers] letschky:
No luck,open Weather App and crash
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Opps.. .! :( After almost 4 days without any restart.

1st random restart just accured during my game play and terminated my game... :(

Let me see how it goes if there will a chain reaction after this 1st random restart accured... Haiz.....
[Huawei Mate 20 X Questions & Answers] letschky:
Normally, it is always on Youtube or Google App.

Youtube I have now run two hours and it was nothing
[Huawei Mate 20 X Questions & Answers] kelvintisw:
I was playing a game connecting to Google Play when the restart accured.

No YouTube nor other apps are running as I had cleared all recent /background apps as usual before starting my game.

I will be out of town for a week for an oversea trip tomorrow morning. Folks, keep each other posted on the progress..... Cheers!
[Huawei Mate 20 X Questions & Answers] Zephels:
For me, the problematic apps were the following:

com.mgoogle.android.gms & org.microg.gms.gcm - MicroG plugin used for Google login in Youtube Vanced

com.huawei.wallet - Huawei Wallet

The crash report was obtained via logcat. You can refer to this post on the logcat details & how to generate them.

https://xdaforums.com/showpost.php?p=79901245&postcount=72

Hope this helps some of you.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Gosh! 2nd random reboot just happened 5 minutes ago! :eek: I have captured the logcat.

It looks like once it started. It will happen frequently...! Gosh!

I'm no technical person to read and understand the logcat. Anyone can download my logcat in the below's Google Drive to examine!

Download my logcat here!

< Spotted the NFC error....? I do have Google Pay setup with NFC off when I'm not using it! >>

07-21 00:25:36.837 31841 31841 E NfcNci : NfcUtils error: APP do not have nfc permission

07-21 00:25:36.838 30707 30707 D CarrierSvcBindHelper: No carrier app for: 0

07-21 00:25:36.838 31841 31841 E NfcNci : NfcUtils error: APP do not have nfc permission

---------- Post added at 12:47 AM ---------- Previous post was at 12:32 AM ----------

Hi Zephels,

On the side note! I'm visiting Selangor and Pahang (Malaysia) tomorrow for a week! I will be on the Onexox-CELCOM network! :) :D
[Huawei Mate 20 X Questions & Answers] Zephels:
Based on that logcat, here doesn't seem to be any fatal exception or crashes reported from 07-21 00:24:32.961 to 07-21 00:26:47.436

That's about 2+ mins, which may not be enough data. Try this link, it has easy instruction and pictures:

https://support.citrix.com/article/CTX232375

Once you got the logcat up and running, leave your phone plugged into the computer until it crashes and restarts. After that unplug your phone, close the command window, and then share the logcat file here. That should contain enough data to check.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Okay! Got it! I will do just that! :good:
[Huawei Mate 20 X Questions & Answers] Zephels:
This looks like the app is just trying to access NFC when it's off, butt that should not cause a crash. A crash usually happens when the logcat reports FATAL EXCEPTION, such a below

[ 07-12 00:38:19.883 1242:12805 E/AndroidRuntime ]

*** FATAL EXCEPTION IN SYSTEM PROCESS: ThreadName

java.lang.UnsatisfiedLinkError: No implementation found for long com.huawei.wallet.tz.WalletCa.walletTaUnInitImpl() (tried Java_com_huawei_wallet_tz_WalletCa_walletTaUnInitImpl and Java_com_huawei_wallet_tz_WalletCa_walletTaUnInitImpl__)

at com.huawei.wallet.tz.WalletCa.walletTaUnInitImpl(Native Method)

at com.huawei.wallet.tz.WalletCa.walletTaUnInit(WalletCa.java:59)

at com.huawei.wallet.sdk.common.ta.WalletTaManager.unInitTA(WalletTaManager.java:882)

at com.huawei.wallet.sdk.business.diploma.util.DiplomaUtil.unInitTA(DiplomaUtil.java:339)

at com.huawei.wallet.sdk.WalletFactory.checkResetProgress(WalletFactory.java:810)

at com.huawei.wallet.sdk.WalletFactory.access$000(WalletFactory.java:39)

at com.huawei.wallet.sdk.WalletFactory$1.run(WalletFactory.java:247)

at android.os.Handler.handleCallback(Handler.java:907)

at android.os.Handler.dispatchMessage(Handler.java:105)

at android.os.Looper.loop(Looper.java:216)

at android.os.HandlerThread.run(HandlerThread.java:65)

That's great bro. Celcom has good coverage in both those areas. You can also check out Maxis
[Huawei Mate 20 X Questions & Answers] letschky:
Today, the phone boots independently it is only at the table and have not touched since yesterday I go back to Emui 9.0
[Huawei Mate 20 X Questions & Answers] Maczimus:
Yeah i installed 9.1 again, NO issues yet, but sure crashes Will Come.

you got crashes again?

I have mailed Huawei about The crashes:

"Pertaining to your inquiry, we have forward to our respective department for further assistance. Do accord us with your patience, we will get back to you as soon as possible."
[Huawei Mate 20 X Questions & Answers] CTR640:
Today I got the notification 9.1.0 is out but haven't installed it yet. Should I install it or wait?
[Huawei Mate 20 X Questions & Answers] Zephels:
A lot of people have upgraded successfully without having any issues.

However, there are a handful of people who are experiencing the following issues after upgrading to 9.1:

1. Random crashes/restarts (occurring typically once per hour, maybe more)

- The cause has yet to be determined, and since it happens during important times, people are forced to revert back to 9.0

2. Sound issues when gaming

- Seems to have been fixed with patch01

There's a high chance you may not experience any of these issues. But just to be safe, don't wipe cache/reset phone after upgrading to 9.1 (some users report that their phones started having problems after doing this).

In any case:

1. Backup your phone before upgrading using HiSuite application or via Backup & Restore phone menu

2. If you have any issues you can always rollback to 9.0 using HiSuite (this will wipe all your data though, that's why it's crucial to backup)

Good luck!
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
22-7-19: I was totally wrong. After 5 days running without crash my Mate 20 X crashing again from last night. After 10-30 minutes it is crashing even I don't use the phone then also it is crashing randomly after certain period. So from today morning I have to downgrade again from 9.1 to 9.0.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Ya. I had to retore to 9.0 since I'm out of town in Malaysia now. I can't afford to have frequent crashes with 9.1 during my trip. Gosh!

I'm sticking to 9.0 for the time being. No more trying my luck with the current version of 9.1. :(

---------- Post added at 03:00 PM ---------- Previous post was at 02:59 PM ----------

It is frustrating indeed. Gosh!
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
it is big failure for huawei
[Huawei Mate 20 X Questions & Answers] letschky:
ok, after 32 Hours all ok with 9.1 .No crashes or Reboots.

I hope it stays like this.

It did not leave me alone that's why I tried again.

I downgrade to Emui 9.0.0.208 with Dload Method with this file

Huawei Mate 20X EVR-L29 hweuL29B 9.0.0.208.zip (for EU Version C432)

After Downgrade to 208 make a Factory Reset from Settings.

Then I let both updates install (300+Patch01)

I've just set up the most necessary because I expected that the error comes back.

Today I have completely set up the mobile phone.

And so far everything fits no crash or reboot.

Let's see how long.
[Huawei Mate 20 X Questions & Answers] loyantz:
Thanks for the good thread..at first i'm so worried because i just update my newly bought mate 20 x on 19 july 2019, (after convinced that huawei is the best choice :D ) and unfortunately i'm having the same problem here.. that why i'm here looking for the solution. but.. apart from that i'm reading the thread happily knowing that i'm not walking alone :highfive: ..and the fact that this thread made my day because of the way of your comments is chronologically event and it's funny. awaiting latest feedback from letschky experiment :)
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
We have nothing to do now just we have to wait for kindness of Huawei to give us an update to fix the issue!!
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
Yes you are note alone! :)
[Huawei Mate 20 X Questions & Answers] shaifullah.ahad:
I am going to follow you! Downloading the file now! Let's see!
[Huawei Mate 20 X Questions & Answers] letschky:
Everything is still OK, Emui 9.1 works :)
[Huawei Mate 20 X Questions & Answers] Maczimus:
I been looking at logcat. I think it must be something with wallet. And it goes into loop and crash.
[Huawei Mate 20 X Questions & Answers] Zephels:
At the moment, for those having the crashing issue, the longest uptime without any crash for 9.1 is around 5 days. This has both been recorded by users shaifullah.ahad & kelvintisw. For those trying new alternative methods to upgrade, wait at least 5 days to confirm if the upgrade is working flawlessly.

Yes the crash seems to be related to huawei wallet,as per my logcat as well

[ 07-12 00:38:19.883 1242:12805 E/AndroidRuntime ]

*** FATAL EXCEPTION IN SYSTEM PROCESS: ThreadName

java.lang.UnsatisfiedLinkError: No implementation found for long com.huawei.wallet.tz.WalletCa.walletTaUnInitImpl() (tried Java_com_huawei_wallet_tz_WalletCa_walletTaUnInitI mpl and Java_com_huawei_wallet_tz_WalletCa_walletTaUnInitI mpl__)

at com.huawei.wallet.tz.WalletCa.walletTaUnInitImpl(N ative Method)

at com.huawei.wallet.tz.WalletCa.walletTaUnInit(Walle tCa.java:59)

at com.huawei.wallet.sdk.common.ta.WalletTaManager.un InitTA(WalletTaManager.java:882)

at com.huawei.wallet.sdk.business.diploma.util.Diplom aUtil.unInitTA(DiplomaUtil.java:339)

at com.huawei.wallet.sdk.WalletFactory.checkResetProg ress(WalletFactory.java:810)

at com.huawei.wallet.sdk.WalletFactory.access$000(Wal letFactory.java:39)

at com.huawei.wallet.sdk.WalletFactory$1.run(WalletFa ctory.java:247)

at android.os.Handler.handleCallback(Handler.java:907 )

at android.os.Handler.dispatchMessage(Handler.java:10 5)

at android.os.Looper.loop(Looper.java:216)

at android.os.HandlerThread.run(HandlerThread.java:65 )

I think the system is trying to call the wallet app,and since its not installed it causes to crash. Installing a standalone Huawei Wallet APK doesn't seem to work since the app cannot be initiated; just hangs at a white screen.

So, there's no working solution at the moment; I've downgraded to 9.0.0.207 until Huawei releases a fix.
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Wait! Mine is C636 model. Can I Dload to C432 and then update back to C636 version of EMUI 9.1?

If so, how to do it correctly?

---------- Post added at 11:32 PM ---------- Previous post was at 11:30 PM ----------

On the side note.

I wonder if this random crashes is related to the carries services app from Google?
[Huawei Mate 20 X Questions & Answers] Zephels:
I don't think it will work. You will need C636 firmware. I'm going to try to find 9.0.0.208, since HiSuite only offers 207. Maybe upgrading from 208 will work.

As for the crash, you will need to check your logcat for the 'FATAL EXCEPTION' thread and see which package is causing it

So far the main culprit seems to be HuaweiWallet.
[Huawei Mate 20 X Questions & Answers] letschky:
Did you already try it?
[Huawei Mate 20 X Questions & Answers] kelvintisw:
Okay. Noted. I will do it when I'm back to Singapore on Saturday.