[Android General] Letitride:
Well, good morning in the EU ?? Understood and did you also posted on their official support site, which is almost useless & getting spammed with trash & junk mail. I used the regular gobal/non UK one, but don't think it's any different.

First, let me make it clear - I still have problems with the rear/main triple camera sometimes, it barely works & open most of them, better luck if I launch with the wide angle camera. It still randomly freeze & can only open front camera, then switch. CameraMX and Open Camera, really not making any difference for me - still not sure whether it's software/app problems or hardware/built - or, could be both. I still have about 20+ days to open a dispute with AliExpress for a refund/return or credit, but it is going to cost $$ to return it and unlike dealing with Amazon customer service, don't have faith or trust with Umidigi to "do the right thing" and promptly deal with ... they are too busy marketing their products, not doing enough with after sales/tech support, i.e. not updating the Android Security patches, got our July 2019 updates on Xiaomi Mi A2 Lite & even Motorola Moto X4 already - still on May 2019 security patch with this A5 Pro !

Steps I took were outlined by Umidigi's tech support on their forum/site - in the global section (not in the EU section) which I am sure a good # of users are not seeing and/or know how and what to do. OK - when those tries or efforts failed, I follow the recommendations to download the fulll V1.2 rom (dated July 05) and installed USB drivers & SPFT onto a PC (Windows 10 Pro, 64-bits OS) and ran the usual "adb" checks in command prompts to verify that things are setup correctly, that Developer's Option is enabled & USB/debug mode enabled, etc.

Then, it was time to take 3 deep breaths & proceed to install (download) the scatter file & flash V1.2 rom onto my A5 Pro ... it will take about 10 to 15 minutes, be patient; and, wait for it to finish - check for error messages, if any (hopefully, all is good). Then, reboot - then, reconnect WiFi if necessary - and run the Wireless Update option from "Settings" and let it then update to the V1.3 OTA patch ... that's another 10 minutes of wait to finish.

Afterward, open/launch the Camera App to see (in V1.2 - the app is "Camcorder" on mine, as written/translated in English ... just badly written language). Hopefully, it will at least work a little bit for you. I just used mine again, and it almost freeze again on me, I tapped the wide angle option & it finally open & took another sample indoor picture - it's a usable image or picture, that's about it, not sharply focused and color/tone/clarity, etc. are pretty poor - not a typical 10 or 12 MP quality camera photo, let alone a so-called Sony triple camera 16MP as advertised. Picture attached - also, a Dropbox link of unedited wide angle front camera photo that I just took, see for yourself ... (image will be deleted after 90+ days)

https://www.dropbox.com/s/t0rpa6d2jg2x76c/IMG_20190728_095904_0.jpg?dl=0

Update #1 - ZSD settings on the stock Camera App (default is ON) - try turning it off and restart the camera, see if it help open the camera next time. It is Zero Shuttle Delay, or Digital Zooming - given how poorly this triple camera is working thus far, don't count on it or expect it work flawlessly. Turn it off to see, it won't hurt (me ... think.)