[Razer Phone 2 Questions & Answers] tjablonowski:
Would pass on the purchase

Been going around with their support about why I haven't been getting security patches since the phone was upgraded to Pie. Three days after they say they are sending it up to next level support , today I get an email notice that they want to close the ticket. Told them no I am waiting on a response from next level support..

The posting in their forums suggest that the mobile device team got axed in the US, and now they are trying to get a team in the far east up to speed...

this is the response I got from them in regards to the lack of security updates

To: '"Razer Support" <support-us@razersupport.com>' <support-us@razersupport.com>

Subject: RE: Reminder for Case Updates - #########

Well I will no longer be a customer of yours then and can no longer recommend your products to anyone since now I basically have a $1000US paperweight. The lack of security updates makes this phone a security risk for me…

From: "Razer Support" <support-us@razersupport.com> <support-us@razersupport.com>

Sent: Saturday, June 15, 2019 2:08 PM

To: #################

Subject: Re: Reminder for Case Updates - #######

Hi Thomas,

Thank you for your humble reply.

I really appreciate that you have provide us the details which we required to investigate further on your inquiry. Thank you once again Thomas.

I have studied on the link which you have provide to us and brought for you the best answer. From the link, i have learned that the Update 9.0 Pie security patch for Razer phone 2 will be last update on February 5, 2019.

Android Pie has optimized the application startup and DEX memory usage. It’s not very easy to measure, but Razer claims about an 11% reduction of rewriting DEX files, which by itself will make the overall system perform better and makes the users feel more comfortable. Our engineer team is working hard together with Google to come out with new update as soon as possible.

For your kind information, Android device and chip set manufacturers may also publish security vulnerability details specific to their products such as Google, Huawei, LG, Motorola, Nokia and Samsung at the moment.

I hope you have understand on my explanation. Feel free to contact us back.

Thank you and have a nice day ahead!

Sincerely,

Ken

Razer Technical Support

www.razer.com

--------------- Original Message ---------------

From: #####################################

Sent: 6/15/2019

To: trackemailreminders@razer.com

Subject: Re: Reminder for Case Updates - #########

Yes I am still waiting for the answer from you.

Get Outlook for Android<https://aka.ms/ghei36>

________________________________

From: Razer Support Reminders <trackemailreminders@razer.com>

Sent: Friday, June 14, 2019 10:37:09 PM

To: ###############################

Cc: trackemailreminders@razer.com

Subject: Reminder for Case Updates - ###########

Hello,

Case # ##############

Thanks for your recent inquiry to the Razer Support Team. We recently responded to your inquiry and we have not heard back from you. If you are still in need of further assistance please let us know and we will be happy to help. If everything is fine there is no need to reply, we just want to make sure you have been taken care of.

We are here for you should you need us. However, should we not hear back from you within 3 days we will go ahead and close your case.

Best Regards,

The Razer Support Team.

** Please do not remove reference information below this line.**

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