yashsingh1/xdaforums huggingface dataset:
[Google Pixel 3a Questions & Answers] faring:
Well, it just did it on the Q beta as well. Second replacement just arrived today.

Thermal shutdown seems unlikely in my case. It's mostly happened while sitting a desk or table inside, not even near a window. A couple times in my pocket. Also, never happened while charging for me.
[Google Pixel 3a Questions & Answers] dangle79:
I'm on day 3 running in safe mode and so far I've not had it happen again. Not convinced it's a software problem yet, but it's leaning that way. Unfortunately I wasn't tracking how often it happened before, and there were some other base app updates that came at the same time, so who knows. Change too many things at once and it's hard to say what fixed it.
[Google Pixel 3a Questions & Answers] ylapas:
How long do (the affected users) you had your 3a until it encountered for the first time?
[Google Pixel 3a Questions & Answers] octavioromo:
Just happened to me. Had it for 2 days. It was powered off this morning when I woke up.
[Google Pixel 3a Questions & Answers] smartuser8:
When I read that... I think it's very dangerous for alarm in the morning. Too bad we can't trust this smartphone for this basic and the most important thing of the day: wake up.

I remember old phones. Cheaper and alarm works even when it's power off... Now you pay more and you don't if you will wake up...
[Google Pixel 3a Questions & Answers] ylapas:
So it looks like if it happens it happens in the first days of usage?
[Google Pixel 3a Questions & Answers] dangle79:
Yes.

That said, I'm now about 4.5 days into running in safe mode and it's not happened again. So it seems like it could be an app I downloaded/updated or something that didn't jive when I transferred stuff during initial setup. This would be the first time I used the cable to transfer stuff to a new phone so I don't know if it's quirky.

I might remove all my "non stock" apps and go back to normal OS mode tomorrow and slowly add things back.
[Google Pixel 3a Questions & Answers] Matrioux:
I've had the phone for 19 days and had it shutdown for the first time last night while charging (found it off and needed to do the power button for 30 sec this morning). I don't have any insight into the cause though.

The fact that when people who it happens to get a replacement phone and it happens then as well makes me think its software. Maybe an app they always install, a WiFi they always connect to, a specific carrier issue (I'm on google fi)?
[Google Pixel 3a Questions & Answers] ylapas:
Genuine or third part charger?
[Google Pixel 3a Questions & Answers] Matrioux:
Genuine - and to a previous thread - if I put my ear to it it does buzz slightly.
[Google Pixel 3a Questions & Answers] ylapas:
It's normal - I have 3, all of them has the silent buzz
[Google Pixel 3a Questions & Answers] Matrioux:
Sorry. I had added that as more proof that it was normal, not concern over it. I should have made that clearer
[Google Pixel 3a Questions & Answers] dangle79:
I'll peel carrier off of that because my wife's is fine, but I agree on the other points. I went almost 6 full days in safe mode without issue after it happening repeatedly the first week. Booted back to normal this morning and peeled off two apps to see how it goes. Would have to be something that runs in the background, checking notifications and such. Tried two instead of one in hopes of narrowing faster. Real punch in the face will be if it's more than just one!

*Update* first power off about 14 hours after normal boot. Pulling off two more apps and trying again
[Google Pixel 3a Questions & Answers] martyg7:
Wow, this is happening to me at least once a day now (Bought my phone day of release)

It is concerning to see reports of this same issue on XL as well as the Android 9 Beta, while at the same time users reporting RMAs not resolving the problem either.

Any word from Google about fixing this problem? Those OnePlus 6 deals I see online are looking better and better every day....

Update: Possible workaround: "Settings->Display->Ambient Display->Always ON" set to enabled. Trying this now.

Ref. https://piunikaweb.com/2019/06/13/google-pixel-3a-xl-random-shutdown-or-sleep-bug-has-a-workaround-fix/
[Google Pixel 3a Questions & Answers] faring:
I'm sticking with it being a hardware (or maybe driver) issue, as it still happened both in safe mode and after a factory reset with nothing new installed. And this third 3a is now a week in with no issues, and I did the full transfer from my 5x, just like I did with the first 3a (but not second).

My rep also mentioned the always on screen workaround. He asked about headphone jack usage as well, not sure why.
[Google Pixel 3a Questions & Answers] ylapas:
Not sure about AOD, it is disabled here since day one, but double tab and pick up to show AOD information is enabled here. No problems occurred, one month since purchase.
[Google Pixel 3a Questions & Answers] dangle79:
Shut down twice within ten minutes this afternoon. The first time I had just heard the new message notification and couldn't wake the phone to check it. The second I had literally just put the phone to sleep and back into my pocket, then pulled it right back out to check the time, and nothing.

At this point the only user-installed apps left, one being a golf GPS app and the other is Google keep which I'm using to track my troubleshooting.

If it's a software problem it's looking more and more like a sleep/aod issue based on what everyone is seeing. Love it's not shutting itself off, just going comatose.
[Google Pixel 3a Questions & Answers] martyg7:
It's been over 3 days now, and making this tweak made my problems completely go away. (Knock on wood)
[Google Pixel 3a Questions & Answers] spacewrench:
I just installed Magisk and rooted successfully, then had a weird problem when I powered the phone off for the night: the screen was stuck at the charging battery icon (even off the charger) and wouldn't do any of the normal powered-off stuff (display the battery percentage). It took a longer-than-normal power-button press to get it to turn off, but after booting, it seems to be OK again.

Not sure whether it has anything to do with Magisk or some config thing I did after the factory reset to unlock the bootloader.
[Google Pixel 3a Questions & Answers] smartuser8:
It's hard for us to know if it's a software or hardware issue with stock normal Pixel 3a... If guys with unlocked device + custom + root + magisk ... join the game of 'hey my Pixel 3a is weird now' it will be even more harder...

A device should not shutdown with no reason when new and stock. But when you unlock it and modify it... Yeah, you enter in another different game.
[Google Pixel 3a Questions & Answers] sandro1978:
Hey there,

this shutdown- or sleepbug happened now a few times. In my case the AOD is "on" so that at least concerning my Phone the problem is not in changing these settings.

Any other suggestions ? I am on stock Android, not rooted, only using Nova Launcher instead of the Standard Pixel.

Really kind of annoying, cause i'm not able to receive calls , meaning it's not only a black screen. The Phone is completely shut down, ans only comes back to life after holding the powerbutton for like 30 seconds.

Would apreicate any kind of help.

Cheers,

Sandro
[Google Pixel 3a Questions & Answers] boe323:
Try wiping device health services app completely along with ambient light sensor, im 90% sure the theres a bug there, i did this with the pixel 3xl along with a few other things. If it still persists, download the beta device health services from apk mirror. Reading up on this bug strengthens my theory that its device health services.
[Google Pixel 3a Questions & Answers] sandro1978:
Thanks m8, i will give it a try. These "Ambient light" things are called "Pixel Ambient Services" which are to be found unser the app-settings Menü, right ?
[Google Pixel 3a Questions & Answers] boe323:
Its part of device health services, i meant clear all data from the app, you have a n option to clear ambient light sensor data aswell, but you can have a look for for another ambient service app, though i didnt bother.
[Google Pixel 3a Questions & Answers] en2tri:
July patch just came out. Can someone with the shutdown problem upgrade and check if Google managed to fix this issue somehow?
[Google Pixel 3a Questions & Answers] sandro1978:
I don't see a separate "Ambient Light Sensor" to clear, but did clear data from "Device Health Services". Will check If this will solve it.

The upate is not here yet, but i guess it's just a securitpatch, so i doubt it will change anything concerning this topic here.
[Google Pixel 3a Questions & Answers] en2tri:
Monthly updates are *not* just security updates. They can also contain several improvements and bug fixes.

Current list of improvements for the July patch:

Sorry that I cannot paste the direct link to official release notes, since I haven't yet reached the 10 posts threshold.
[Google Pixel 3a Questions & Answers] dangle79:
9 days without a shutdown for me. Mine seems to have been an app conflict, but I couldn't guess which yet
[Google Pixel 3a Questions & Answers] boe323:
i Bet its device health services, when you clear data from it, the idle battery drain returns to normal, and clearing the data literally crashes the settings app, best to clear cache from settings app aswell if you have a go.
[Google Pixel 3a Questions & Answers] sandro1978:
Hmm nope ... made the update, cleared cache / Data as described befirez, and ... Bam ! ... just a minute ago i had the shutdown again. Out of nowhere. Phone won't come back to life, until i longpress the powerbutton

:(
[Google Pixel 3a Questions & Answers] sic0048:
I just experienced my first shutdown. I've had the 3a XL for over a month and haven't had any issues. I just found the phone off and it required me holding the power button down much longer than normal (perhaps 20 seconds) before it turned on again.

I also think there was a heavy battery loss prior to the phone turning off as I found the phone at 76% and it was will over 80% the last time I looked at my phone - perhaps 20 minutes prior to finding it shut off.
[Google Pixel 3a Questions & Answers] sandro1978:
On "reddit" there are several reports about that issue, and there is also said, that nö update is solving the problem yet. Most of the time it's adviced to return the phone.

That's quite anoying when you don't have a spare phone, because of you did not buy the phone via Google, the store will Senf it for repair.

A shutdown is a quite serious problem in my opinion, other than performance or display issues. If my alarm won't go up in the Morning or i cannot receive calls, it's a pretty useless thing carrying around.

I really want this thing to work properly, but it looks to me that there is no solution other than returning the device

:rolleyes:
[Google Pixel 3a Questions & Answers] smartuser8:
Again... The main problem is that we don't know if it's hardware or software. Google don't say anything, THIS is the real problem.
[Google Pixel 3a Questions & Answers] dangle79:
With only a couple short weeks until I'm out of window for manufacturer replacement, I broke down and did a factory reset and for two days I've been fine.

A point hit me that I'd done the cable data transfer from a rooted device that included such things as Tasker etc. Who knows what oddities may have followed. Also copied over message and call history, and I'd begun to notice the past several death events followed incoming messages. I figure clearing those won't hurt either. After doing this I noticed that a handful of my apps looked differently as well. The most obvious being Chrome tabs.
[Google Pixel 3a Questions & Answers] ritchea:
Bought my 3a first week. Yesterday, it did the shutdown--just sitting on the table with plenty of battery. I DO use vpn adguard and I did have Ambient Display OFF. No other recent software except ELX update.
[Google Pixel 3a Questions & Answers] :
How do you know if it shutdown in the night. I just noticed I had to enter my passcode when I woke up but battery stats shows no breakage
[Google Pixel 3a Questions & Answers] smartuser8:
So... Still don't know if it's hardware or software guys? Really? We have to wait Pixel 4 or 5 for knowing that?
[Google Pixel 3a Questions & Answers] oscar1823:
oh so that's what happened to me. I was using Instagram and then just turned off my screen and then it wouldn't turn on sk i had to hard reset. I'm also rooted this magisk and ex kernel. Only happened once.
[Google Pixel 3a Questions & Answers] Dixon Butz:
I had the charging icon of death last night. Seen it once before when plugging in the charger while phone was on.

Also I had the black screen of death today.

I was driving and listening to Tunein radio local police. A text came in. Screen lit and saw a heads up notification or a toast. Then screen turned off. I tried to reply but the screen would not light up. I could still hear the police radio through cars Bluetooth. So it was not shut down. Just a black, unresponsive screen.

My Samsung galaxy watch was still connected to BT. It did not disconnect until I long pressed power to reboot.

Stock rooted android with Magisk, Adguard, Nova Launcher, Textra, and much more.

Probably bug in Android and not hardware.
[Google Pixel 3a Questions & Answers] Dixon Butz:
Turn out my black screen of death was caused by an app called No LED. It was not a random shutdown.

That app simulates LED notifications. It is hard to turn on the screen when you get a notification.

I had it turned off through it's widget. I did not realize it is active after a reboot.
[Google Pixel 3a Questions & Answers] sic0048:
I had my second random crash a couple of nights ago on my 3a XL. I plugged the phone in before going to bed and awoke to find the phone screen turned off and the phone unresponsive. I had to long press the power button about 20 seconds to force a reboot.

I know for a fact that the phone was still on however. I use the Magisk module ACC to prevent the phone from charging above 80%. When the phone rebooted, the battery level was at 80%. If the phone had shut down, or the OS crashed, the ACC module would not have been working and the phone would have charged to 100% fully.

I'm honestly not too concerned about it as it only happens once a month or so, but I may try to ADB into the phone the next time it happens (and I have time to play with it) to see if I can pull any logs, etc.
[Google Pixel 3a Questions & Answers] smartuser8:
Ok I will try another time. Did we know if it's hardware or software? After 2 months?...
[Google Pixel 3a Questions & Answers] ylapas:
Well, just published August bulletin has a very interesting change log.

Stability > Sleep mode improvements > Pixel 3a, Pixel 3a XL

Never had any problems but I hope this is it ?
[Google Pixel 3a Questions & Answers] NoAngel777:
Don't know if "this is it", but my device worked stable for 2 months, got 3rd update(aug, 1st security); and after run Youtube, watching some videos, it suddenly goes black, but after ~10 seconds I got lock screen, and it worked again, like System UI crashed(?). It happened yesterday just once, when I tapped Youtube video. Today I got it once when tap on Youtube video, then I unlocked, tried to report issue to Google via settings, and after typing message about issue, and thinking for ~30 seconds boom, got black screen again.

Now I thought, ok, must be some software bug, tried to reboot device. And it happened again in Youtube app. It always goes black screen, then lock screen, and works as normal. It's 100% Google software or hardware bug, coz with same apps it worked for months. It happens sometimes, but often when tap Youtube video.

I tried to run a game(Hearthstone), and it works stable. I guess it happens not under load, but at idle or when trying to switch from idle to high load, like play full hd video. I have no other issues with this device, just goes black screen sometimes. Please type here if You had such issue, especially after august security update.

Stock ROM, no ROOT btw.

4th Pixel, still same beta quality I guess...

I always charged my device before it goes to 0% battery, it never overheated, just got warm several times in games or after hours of watching Youtube.
[Google Pixel 3a Questions & Answers] smartuser8:
I have random reboots with android auto (usb)
[Google Pixel 3a Questions & Answers] bobby janow:
I can't seem to reproduce your black screen no matter how many times I launch YouTube, close out launch another app then immediately go to YT again. So I don't think it's a Google software bug because there would be numerous reports of it happening. As for hardware the only thing you can do is a factory reset and don't restore all your programs and try it again. Perhaps it's another program that got updated and is crashing your system? I'm sure many of your apps have been updated in the past few months. For an RMA Google will want you to factory reset to see if you can reproduce it. It's a little disingenuous to blame Google 100% if you haven't done the proper troubleshooting.
[Google Pixel 3a Questions & Answers] NoAngel777:
Yesterday I got Youtube update and day before Device Health Services(?) update, now I cannot reproduce a black screen crash on same device. Nothing else changed. Another software bug was silently fixed?
[Google Pixel 3a Questions & Answers] bobby janow:
Whatever you think is fine as long as it's working.
[Google Pixel 3a Questions & Answers] bblzd:
Have you been experiencing random shutdowns since the last software update?

Just lost my nearly 4 year old Nexus 5x to random shut downs and it won't turn on again and realized that has been the cause of death for 2 of my last 3 smartphones. Would like to avoid that being the case with my next one so these reports of the device I was thinking to replace already showing signs within the first months has me thinking twice. Hopefully it's not another widespread bootloop issue forming over the course of 1-2 years.
[Google Pixel 3a Questions & Answers] creeve4:
With the June and July builds 3 times I experienced a partially frozen phone when I woke up in the morning. The screen works turn on, but did not recognize input. My alarm went off, but I had the hard reboot my phone.

After the August update I have twice experienced a completely frozen phone. My alarm did not go off and I had to hard reboot.

The August update worsened my phone.
[Google Pixel 3a Questions & Answers] sic0048:
Has the Aug update caused a frozen phone recently? I had my phone freeze twice since the Aug update, but both times were early on - perhaps twice in the first 3 days of installing the update. I haven't had any problems in the last few weeks which leads me to think Google pushed out an update via the app store.
[Google Pixel 3a Questions & Answers] creeve4:
Last night for me.

I installed the August OTA 2-3 days after it was released. I have had two freezes in the last week, but none during the first 2 weeks after installing the OTA.
[Google Pixel 3a Questions & Answers] bblzd:
Is this basically the "sleep of death" issue seen with devices in the past? It seems those affected remain so after the August update so maybe Android 10 (Q) can resolve it for them. Unless it's a hardware issue after all.

Have you experienced random shutdowns using the Android Q beta?
[Google Pixel 3a Questions & Answers] smartuser8:
Wait, what? We still don't know if it's hardware of software? LOL Google... They develop quantic computers, but can't figure out if a shutdown is hardware or software...
[Google Pixel 3a Questions & Answers] bejunk:
Bro, remember, people only complain if there is something to complain about. I've seen this thread and did smh. I've never, since using/bought this device had any freezes or random reboots whatsoever. I bought this device in early June. Than switched as soon as beta 2 was released to it.

To add to it, i read in ars (the article with the interview if the android devs about Q and Android), they stated that they pushed reboot commands to many people in the beta for various testing and other purporses. It's a beta for a reason.

From my POV, I've never had many problem's people are reporting. But i know, see [have to fix] people's phones with unusual or even dumb settings, trashy, bloaty apps etc. They all say they did not change anything or it's needed. Just smh.

Folks, if you want to see what's the problem it's easy:

- Do a factory reset (on a stable Pie build) and don't install anything, if major problems occur within a week or so it may be a HW problem.

- When you proceed to do install your normal setup and problems occur it much probably is the fault of some 3rd party software.

Really tired because people blame Google here.
[Google Pixel 3a Questions & Answers] Dixon Butz:
I seen a few little glitches since aug update.

last night I was trying to add a file to an sms message using stock sms app, screen froze when browsing like half and half. Screen shut off and there was a tiny orange is battery icon in the upper right of the screen. I pressed power and screen came back. I was wondering if that battery icon was for power saver mode. It was on at that time. Never seen it before with screen off. Battery was 40 percent.
[Google Pixel 3a Questions & Answers] N3utro:
I'm using my Pixel 3a for 2 months on stock rom (Pie) updated with latest (august) security patched, unrooted: i never ever had any freezes or crashes or anything else. It's working flawlessly.

Imho if you buy a Pixel 3a it's a bit of a nonsense to use something else than the stock rom unrooted since the real miracle of this phone is that for half the price of a top google phone you have a pure android 100% direct from google.

If you change to another rom / bootloader or update to 10 which is beta it goes against the logic... And probably why a lot of people here experience problems.
[Google Pixel 3a Questions & Answers] Dixon Butz:
The only thing that is nonsense is your post. Go away pls!
[Google Pixel 3a Questions & Answers] :
People are allowed to have their own opinions. If you cant handle that, you should leave.

---------- Post added at 11:25 PM ---------- Previous post was at 11:23 PM ----------

No its actually a common fault with this phone, on stock.

Ive been stock or stock rooted until yesterday Ive flash DU rom, give it a go, same stock experience with a couple of tweaks, dark mode, status bar mods. Same battery same stability.
[Google Pixel 3a Questions & Answers] Dixon Butz:
You are asking a n00b to install DU LOL FAF
[Google Pixel 3a Questions & Answers] :
Cool, you dont need to spam nonsense.
[Google Pixel 3a Questions & Answers] M66B:
I have been using Android 10 for months and never had this issue. The final beta is pretty stable, so you might consider to switch and else the final Android 10 seems to be released soon anyway.
[Google Pixel 3a Questions & Answers] sic0048:
I had my phone be unresponsive when I wake up in the morning. Originally I placed my phone screen side down so the ambient display would turn off, and when the phone was unresponsive, the screen was off and totally unresponsive.

However recently I've been keeping the phone screen side up. Now when it happens, the ambient screen is still on, but shows a time far in the past (like 3:02am when the current time is really 7am). The phone is clearly still on and the Magisk Charging Controller module that I use has still kept the charge at a max of 80% battery, so the phone is still operating on some base level. However it is clear that part of the OS has crashed or had some error that it can't recover from.

I have to long press the power button to get the phone to reboot because it is totally unresponsive to any touch, gestures, or button pressing.

In the 3-4 months that I've owned the phone, this has happened four times. Three times overnight and once during the day - but always when the phone was not being used.