yashsingh1/xdaforums huggingface dataset:
[ASUS ZenFone 6 (2019) Questions & Answers] Karbry:
After yet another none committal answer from ASUS UK (Laptopoutlet) as to when they would be receiving stock, I emailed ASUS direct and received this reply. Doesn't look like it will be arriving this month..

Thank you for contacting ASUS Support.

Thank you for your interest in our products and services.

My name is Arsen and it would be my pleasure to assist you today in the best way I can.

Unfortunately at the moment we do not have a release date for the ZenFone 6 for the UK market. As soon as the device is available for purchase there will be a `Where to buy` section on the official ASUS web page for this device.

If you would like to receive more information regarding a specific device or stock availability, we recommend contacting one of our official resellers on the following email -
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
I pre-ordered and cancelled as well and ordered via Gearbest.com. ASUS UK store is a 3rd party seller for ASUS. After few times I asked them shipping status, they asked me if I wanrt to cancel the order. It looks like they want all the pre-order customers to withdraw their order. I doubt that ASUS might have made a big blunder in pricing the device for UK and they don't want to supply at the committed price. I cannot imagine any other reason other than this. Otherwise, how the product is available to other European countries and also 3rd party sellers and NO supplies to the UK seller. Somthing is fishy.
[ASUS ZenFone 6 (2019) Questions & Answers] HTCtouchuk:
gearbest

Hi for everyone's information. I cancelled with uk store after waiting 6 weeks.

Ordered from Gearbest (£488 6GB/128GB) on 5th July, received on 16th July through Yodel. NO charges had to be paid.

All working fine no complaints, have had 2 system updates already.
[ASUS ZenFone 6 (2019) Questions & Answers] winglun8:
Surely over two months, somebody must know what is the reason for the delay?! I think they are trying to "perfect" the product before release? Might have to wait till Christmas at this rate, just the wait is killing me!!!

I have a friend in Taipei, where Asus HQ is based, and he can get me the 256gb version for only £550 excluding delivery. Let's see how long I can wait haha! By the way I haven't even seen the 256gb version advertised anywhere?? :confused:
[ASUS ZenFone 6 (2019) Questions & Answers] Jimmcwibb:
I was wondering what charger are people getting from the Gearbest store? Because their product page states it has a US charger in the box.

Thanks!
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
Thanks for sharing. I ordered on the 11th July and still waiting to receive the product. I can see that it is in transit (see screenshot attached, I removed my personal info). It is likely that I would receive in mid of August. May be your stock would have come from their fulfilment warehouse hence you didn't pay any additional charges. Since their logistics is provided by Yodel, Gearbest may be sending to their UK importer (i.e fulfilment company) in batches and distributing from the UK trader partner hence no customs charges would apply.

I will update more about the charges once I receive my parcel.
[ASUS ZenFone 6 (2019) Questions & Answers] Liscon19:
End of July has been and gone with no change.

Asus or Asus UK have royally screwed up here!
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
If my guess is correct from 2nd tracking reference I received today, the item must be delivered to Gearbest's UK partner and now it is shipped from their UK fulfilment. Today I received 2nd tracking information today which mentions that my parcel is coming via Royal Mail. So, I guess there will not be any customs duty that I may have to pay. Still I have to wait for the item to reach me and until then I am not sure about Customs Duty.

See screenshot attached.
[ASUS ZenFone 6 (2019) Questions & Answers] TheCookieButter:
It's unbelievable this is still going on. I gave up on waiting a month ago and got the Pixel 3a XL.
[ASUS ZenFone 6 (2019) Questions & Answers] nitonreu:
Ordered 2 Zenfone 6's from Gearbest on 21/5 and received them on 02/7.

However, because I ordered 2, Gearbest shipped with DHL. Had to pay £203 Customs Duty.

(Lesson: order only 1 device at a time, then they ship via Postal Service, and you will pay no Customs Duty.)
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
It is good to check if they can ship via postal service even if we order more than one device. Just a thought.
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
I ordered my phone from Gearbest on 11th July and received my device yesterday. After opening the box seeing the beauty of the device I realised that it was a worth waiting.

Device is very good. I haven't started using. I have to root first when finding time. Will work with it during this weekend.
[ASUS ZenFone 6 (2019) Questions & Answers] jaseman:
How do you know the device is very good if you haven't even turned it on yet? You're going to root it before even seeing if it works OK?

With all the issues surrounding this device...and there are quite a few...I would just turn it on and use it for a few days before doing anything that might hurt your warranty! :eek:
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
I meant, device is very good in appearance and I like it. You are right in saying that it is better to use for a while before rooting.

Since I bought from Gearbest, if the device is not performing as hyped by ASUS and others, raising RMA and return to get refund seems to be a painful process.
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
And one month later it's dead. Totally dead, just switched off while playing a game. Asus RMA dept have told me that it has no warranty so I hope Gearbest come through. Can't even work out what my legal rights are having bought from an international company.
[ASUS ZenFone 6 (2019) Questions & Answers] AndroidUK2016:
That is really sad to hear.

Hopefully gearbest come through
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
They have, it took a day and a few back and forth messages but they have given me an address in Europe to send the phone to and they are sending me a new one.
[ASUS ZenFone 6 (2019) Questions & Answers] SlinkyMalinky:
Sorry Snakeman but which charger did you get with it? I'm relieved you're getting a replacement!

Also has anyone on here tried Alza before? - https://www.alza.co.uk/asus-zenfone-6-zs630kl?dq=5601965
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
I didn't even get the charger out as I have fast chargers all over the place but I believe it was a 2 pin but not European, probably chinese but it came with an international-UK adaptor separately in the bag.
[ASUS ZenFone 6 (2019) Questions & Answers] jah:
I cancelled my order after 2.months wait. Asus don't care about UK buyers.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
Where did you pre-order it from?
[ASUS ZenFone 6 (2019) Questions & Answers] jah:
Asus UK. Waste of time.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
It just says out of stock on the website for weeks.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
I want to try order it from a UK company because warranty is void with asus if its bought internationally.
[ASUS ZenFone 6 (2019) Questions & Answers] ollie_hobbs:
I was on a live chat with ASUS UK the other day, said they’ve put me on a mailing list when they get any updates about stock. Let’s hope it isn’t much longer... I’d much prefer to buy direct from ASUS to get the warranty especially now some devices have had a motherboard issue. My current phone is nearly all but useless so if it’s not stocked within a month I’m going to have to buy something else
[ASUS ZenFone 6 (2019) Questions & Answers] rockjunkie:
Unfortunately asus UK isn't asus its a reseller, laptops direct I think or something like that, they really haven't got a clue as to when anything is gonna happen, I pre ordered from them in May and cancelled the end of July, buy which point other stuff I couldn't afford in May was now cheeper, so ended up with a s10 via amazon for £570, might not have the battery or stock like android, but it's at least available Now!
[ASUS ZenFone 6 (2019) Questions & Answers] zerosumz:
Got the oneplus 7 Pro from gearbest in the end for a few quid shy of the zenfone 6 cost.

If anyone is still sitting on their preorder, wouldn't bother!
[ASUS ZenFone 6 (2019) Questions & Answers] MisterSavage:
Kind of makes one wonder what a company thinks about it's customers (even potential customers) when they don't have the basic decency to inform people. If that's not a core principle of a company then it's only natural to ask whether they truly care about their customers. Botched doesn't begin to describe this. Communication with customers is a pretty basic fundamental in my books. ASUS at times is obtuse as the people working in their warranty departments.
[ASUS ZenFone 6 (2019) Questions & Answers] jaseman:
What are they supposed to say to their "potential" customers???? "Sorry, but we dropped a major turd here and all the polishing in the world will not make it smell any better."

At first they may have underestimated the interest in this phone thereby throwing off their manufacturing schedule, but now they're probably working on fixing as many problems as they can before releasing too many turds into the environment thereby requiring them to get out the pooper-scoopers to retrieve more of a mess than they already have! :eek:
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
I have given up on this phone. The oppo reno sounds like a much more reliable phone with proper warranty than the asus. Such a shame i was really looking forward to getting one if Asus rolled it out properly.
[ASUS ZenFone 6 (2019) Questions & Answers] subhani:
LOL I just got this from these guys over two months after preordering and cancelling! I am so glad I got the K20 Pro instead and loving it.
[ASUS ZenFone 6 (2019) Questions & Answers] subhani:
They are finally shipping from the UK store.
[ASUS ZenFone 6 (2019) Questions & Answers] Karbry:
Just received a text to say it will be delivered tomorrow.. 3 months to the day since I placed the order...
[ASUS ZenFone 6 (2019) Questions & Answers] subhani:
Bloody outrageous. Dunno how you guys have the patience to hold out this long. I almost began to despise their product because of their horrible service. What a blunder by Asus.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
So how long warranty do you get from the ASUS store UK?
[ASUS ZenFone 6 (2019) Questions & Answers] Karbry:
An un-crowd pleasing 12 months. Luckily I have excellent replacement insurance if the need arises.

---------- Post added at 10:40 AM ---------- Previous post was at 10:39 AM ----------

It was a battle of wills, wasn't going to let them beat me..;)
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
I was tired of waiting. Decided to get the reno x10 zoom. It has come today so will play around with it when i get home. As far as i recall they provide 24month warranty.
[ASUS ZenFone 6 (2019) Questions & Answers] zedmarcus:
Let's face it. They messed up the launch big style. In an industry where everyone is always pushing for the next big thing, the next update, the next upgrade, timing is everything. Making your customers wait three months to receive their orders is simply not acceptable.

If they'd managed to supply from the start there would be a lot of happy customers out there already, and the Asus brand name would be flying high. By not supplying and not even having the customer care to let potential customers know exactly what was going on, they've missed sales and also alienated a customer base that will now think twice about buying an Asus phone now or in the future.

I wanted one, I was willing to buy one, but that was months ago. Next time Asus preview a good looking device, I won't be getting my hopes up.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
True. I'm loving my oppo BTW. Fantastic screen. I think I made the right choice getting this over the asus
[ASUS ZenFone 6 (2019) Questions & Answers] BRad Barnett:
Not only that, the "big deal" with the phone was its performance. It was bleeding edge. The only phone to be released with its CPU, blah blah.

At this rate, I *may* not see it in Canada for Christmas. Literally. It's still not released (for example) on Amazon by any seller in the US. No one in Canada has it. One company, that photo place has it in the US, but not in the 8GB or 12GB model. The Asus store seems to get 10 phones or some absurd number in stock, then is sold out.

This is going to be simply a mid to high end phone, when it hits market in my area. It will literally be close to a year late. Hello? Asus? Was this your plan? Announce a high-end phone, set a low price point, but then release 1/2 a year, a year later, so CPU prices have come down?
[ASUS ZenFone 6 (2019) Questions & Answers] MisterSavage:
Regarding Canada, just spotted this: http://www.zenfone.org/2019/08/zenfone-6-canada-price-revealed-we-have-all-the-details/
[ASUS ZenFone 6 (2019) Questions & Answers] S4turno:
Ordered mine yesterday, received it today. Bought on the Asus UK store... which apparently is operated by an official reseller (not that it matters, but it's their name on the invoice):

https://uk.store.asus.com/asus-zenf...one-snapdragon-855-6gb-ram-128gb-storage.html

Right now only the 128GB/6GB RAM Grey model is available. Next day delivery available for ~6GBP and if we order before 14:00.
[ASUS ZenFone 6 (2019) Questions & Answers] gazm1990:
Can anyone who has received the phone from the official ASUS UK store report whether they can get voLTE or WiFi calling working on the phone. I have a model bought from Amazon Germany and have no voLTE or WiFi calling and I was just wondering if these work on the UK model or whether it's the exact same model as the German one
[ASUS ZenFone 6 (2019) Questions & Answers] AndroidUK2016:
It will depend on your network. Ee for example only officially support certain phones for WiFi calling
[ASUS ZenFone 6 (2019) Questions & Answers] AndroidUK2016:
Ee list of supported phones...
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
My replacement model is from Asus UK (though the firmware is still WW) and I am on EE. VoLTE and Wifi Calling are NOT available. I am leaving EE because of it (I have no mobile signal at home and they won't do anything to fix it) but I can't find any info about whether other networks will support it or not.
[ASUS ZenFone 6 (2019) Questions & Answers] Supra | MD:
You won't find it on Vodafone either. If you can't find it on EE or Vodafone it's impossible that 3 or O2 have it imo.
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
I was actually just on the phone to EE about it and they say they will only support phones purchased through them. Not sure how true that is but either way they lose me as a customer! I know someone with an iD sim who uses wifi calling so i'll see if I can borrow it for an hour and see if the option magically appears. BTW in case you didn't know you can find out if your network have provisioned it by typing *#*#4636#*#* and going to phone information. Don't mess with the settings in here though!!
[ASUS ZenFone 6 (2019) Questions & Answers] Supra | MD:
They're gaslighting you to make a purchase in-store so they can upsell the **** out of you.

Nice, nothing is provisioned on Vodafone.
[ASUS ZenFone 6 (2019) Questions & Answers] gazm1990:
Yea that is rubbish as I bought a SIM free Huawei Mate 20 X from Argos and that supports EE voLTE and WiFi calling out of the box.

It's a shame about the lack of voLTE as I live in a rural area and rely on EE's band 20 working. I had an Asus ZenFone 5 which didn't support voLTE but it did let me connect to band 20 for data which I found weird
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
Tried a three sim in it now and it still doesn't work. Unfortunately it's clearly on Asus to support this now :(
[ASUS ZenFone 6 (2019) Questions & Answers] S4turno:
Not sure if this has changed, but when I was with Three (2-3 years ago), only approved devices would have access to stuff like voLTE. It was a problem for phones from less known brands (OnePlus, for example).
[ASUS ZenFone 6 (2019) Questions & Answers] paulrod:
Ordered the ZenFone 6 - 8gb / 256gb last week. Called ASUS UK outlet today and they said they got them in on Friday 27th September and that they should ship today or tomorrow.

I'm getting exited I should have it by the end of this week!!!
[ASUS ZenFone 6 (2019) Questions & Answers] paulrod:
Got my ZenFone 6 - 8gb / 256gb on Wednesday 2nd October!

I love it, It's incredible. I can recommend this phone to anyone who wants an all round powerfull phone with an innovative camera technology design.
[ASUS ZenFone 6 (2019) Questions & Answers] SlinkyMalinky:
UK Asus store now showing expected delivery date of 11th October!
[ASUS ZenFone 6 (2019) Questions & Answers] SlinkyMalinky:
I thought I'd ask about any discounts or vouchers considering the MASSIVE delays here in the UK for this phone. Nope sorry as its the best price they can do.

So I created an ASUS customer account to then try ordering....but no lol the login page with the uk store doesn't work. Did the usual (multiple browsers, clear cache, even a new IP address).

Told bascially it's my fault and to buy as a guest.

Not really inspiring service from ASUS. Is this what to expect in the future if I buy one??
[ASUS ZenFone 6 (2019) Questions & Answers] cc546:
I want the silver Zenfone 6 but it's not in stock. Oh well maybe I should just wait for the Black Friday sale.
[ASUS ZenFone 6 (2019) Questions & Answers] septicoo1977:
they wont support volte or wifi as they dont want to pay the carriers for it.Cheap company Asus
[ASUS ZenFone 6 (2019) Questions & Answers] SlinkyMalinky:
For the UK I don't think ASUS will be too bothered to restock the silver models as most of their market is Asia and North America sadly. Also the ROG Phone II will be getting more focus now with so many pre-orders.

I'm sure there are a few like me in the UK who heard about the Zenfone 6 before the release in May and have been dying to get it...but still waiting for that great silver phone :(

Also yes, will they suddenly get stock AND reduce the price for the Black Friday sale? Hmm doesn't look promising.

ASUS across Europe rely on their reseller/distribution partners for all these ASUS store websites. It's not the same as Sony or Motorola.

I know it feels like the most secure thing to do buying it 'direct' from them in case of any issues but considering this LONG wait and ebay/gearbest prices, we might be still waiting by the Zenfone 7 next year.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
The Rog phone 2 is clearly better anyway. No point getting the zenfone
[ASUS ZenFone 6 (2019) Questions & Answers] FlamingGoat:
Far more expensive and no sd card support though.
[ASUS ZenFone 6 (2019) Questions & Answers] mkermali99:
It is not far more expensive. It is actually cheaper. Can get one for like 400 pounds + on some websites.

Agree no SD card support but a better battery and way better screen , def better phone in my opinion
[ASUS ZenFone 6 (2019) Questions & Answers] FlamingGoat:
That's the tencent version is it? I'd have to pay vat, would have no warranty, far too little storage for me, and I wouldn't have the 4g bands used here in Ireland. Best prices I can find are Zenfone 6 with microsd storage is about 560e vs 900 for the Rog with 512mb, ex delivery, which is a big difference.
[ASUS ZenFone 6 (2019) Questions & Answers] septicoo1977:
But no volte,no wificalling...i got to play with tencent version here in uk,bought from gearbest.Its a good phone but getting it from gearbest i miss lots of things i need.
[ASUS ZenFone 6 (2019) Questions & Answers] TheCookieButter:
Shame to see they don't have Silver available in the UK yet. The way they're unsure about stock and shipping dates makes me unsure if they'll have it in stock when the black version arrives though. It's all very unconvincing :/
[ASUS ZenFone 6 (2019) Questions & Answers] robq77:
I just had confirmation from them this morning that they were expecting stock in mid-June and will ship after that.
[ASUS ZenFone 6 (2019) Questions & Answers] TheCookieButter:
Damn, that's way later than I was expecting. I was expecting them to ship this week. Disappointing to hear, wonder if they actually are sold out then.
[ASUS ZenFone 6 (2019) Questions & Answers] gavinfabl:
Me too. That's really naughty as well as they have taken payment upfront and so early. Not sure I want to wait that long now.
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
Just had the same mid-June confirmation from customer services. Their official announcement (https://www.youtube.com/watch?v=VBk8c1oHUcA) says shipping from 25th May! Very annoyed :mad::mad::mad:

Edit: They just got back to me with this:

Nice line from the office UK Asus shop!!
[ASUS ZenFone 6 (2019) Questions & Answers] fingery:
Really poor considering they've taken payment up front too.

If it doesnt arrive this week, which looks increasingly likely, i'll be cancelling and probably go Redmi K20. Sick of Asus - i've not bought anything off them since a Transformer Pad many years ago but had similar issues then. Just not worth the hassle.
[ASUS ZenFone 6 (2019) Questions & Answers] TheCookieButter:
That's sad to see, so there is no official UK Store technically, just an official reseller? Heck, K20 looks like the better option now, if that releases soon enough to UK I may just wait the extra time for that.
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
I was in dilemma to choose between Lenovo Z6 Pro / Nokia X71 / ASUS ZenFone 6. Finally I decided ZenFone 6 for one reason that the bootloaded unlock is available and also kernel source code is released too. Also, insane battery which is 5000mA.
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
In stock in Belgium:

https://eshop.asus.com/nl-BE/zenfone/zenfone-series/zenfone-6

In stock in France:

https://eshop.asus.com/fr-FR/smartp...ner&utm_campaign=lancement-zenfone-6-w20-2019

In stock in Spain:

https://eshop.asus.com/es-ES/smartphones/zenfone-6

It's just the UK that's getting screwwed it seems!
[ASUS ZenFone 6 (2019) Questions & Answers] smohanv:
may be stock allotted to UK region is quickly pre-ordered.
[ASUS ZenFone 6 (2019) Questions & Answers] TheCookieButter:
Other stores also have both colours and 64gb variants too. UK is getting worst of all worlds. :rolleyes:
[ASUS ZenFone 6 (2019) Questions & Answers] jrvenge:
typical :/
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
Unfortunately, all of these stores only ship within their own countries or I would cancel and order from one of them as the exchange rate works out to be the same cost! The 6Gb/64Gb version is cheaper but not available until 11/06 when you try to order but the 6gb/128gb is the same price and available right now! Very frustrating.
[ASUS ZenFone 6 (2019) Questions & Answers] jeremyet:
Blame it on brexit?!?

I'm beginning to remember why I'd sworn never to buy from Asus again....
[ASUS ZenFone 6 (2019) Questions & Answers] snakeman65:
I've had the same line from customer service. They are refusing to talk to the warehouse to find out why the stock is delayed so are just making stuff up now!
[ASUS ZenFone 6 (2019) Questions & Answers] zerosumz:
Need some online tech news site to cover this ineptitude.

Thank you for contacting us. We do apologize for the long wait.

For the current moment, we only have the information that the stock arrival will be mid-June for the Uk, we have not as yet been provided with a specific date.

The announcement you are referring to is in regards to Europe marketplace and not the UK.

Since Brexit came into place, the UK is considered a separate marketplace. As such, we can only advise on what we have been supplied as a date from Asus themselves.

If you wish to, we can offer to have your pre-order cancelled with us.