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[OnePlus 7 Pro Questions & Answers] Oswald Boelcke:
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[OnePlus 7 Pro Questions & Answers] gotti109:
I envy you... I've tried like 5 times calling T-Mobile to try to unlock the phone.... They. Keep on telling me I have to pay the balance or wait 40 days
[OnePlus 7 Pro Questions & Answers] lkhafra:
I was having the invalid imei problem for a week and now it works. It sure took allot of phone calls to Oneplus and forum posts. I even had every rep check those forum posts. Geatting T-Mobile to sim unlock me took 30 minutes one twitter reject and one rep through the chat. Im on EIP and havent maid my firs payment yet. after all of the trouble with OnePlus I still have to wait 1-2 weeks for an unlock token.
[OnePlus 7 Pro Questions & Answers] taphius:
I was getting the imei error on OP's site for 2 days, tried this morning and went through. Looks like systems are outta sync between tmobile and OP
[OnePlus 7 Pro Questions & Answers] justibasa:
Did you try TMobile help on Twitter? You'll probably have allot more luck there.
[OnePlus 7 Pro Questions & Answers] bp328i:
I don't think it will be 2 weeks, I got my unlock token exactly 7 days and 15 minutes after I applied.
[OnePlus 7 Pro Questions & Answers] gotti109:
T-Mobile Twitter once and call probably about 5 different times to try my luck with a different rep
[OnePlus 7 Pro Questions & Answers] bamfsig45:
I was finally able to submit my info successfully, now to wait 7 days.
[OnePlus 7 Pro Questions & Answers] :
Message me your phone number. I work for them, I'll unlock it for you.

Edit: That's how I unlocked mine, by the way.
[OnePlus 7 Pro Questions & Answers] InsaneJester17:
Well at least now I get a different error on OnePlus unlock site? Instead of invalid IMEI, I get bad serial or unlock code provided. Progress? I guess?
[OnePlus 7 Pro Questions & Answers] ShayMagen1:
Make sure you don't use caps with the serial number
[OnePlus 7 Pro Questions & Answers] InsaneJester17:
THANK YOU! That was the issue now. No more errors. I successfully applied!
[OnePlus 7 Pro Questions & Answers] slayerh4x:
This is legit btw. I am good to go.

You're an angel. hahaha

Just submitted the form to Oneplus.
[OnePlus 7 Pro Questions & Answers] nickster1:
This worked! Thank you man!
[OnePlus 7 Pro Questions & Answers] :
No problem! Enjoy!
[OnePlus 7 Pro Questions & Answers] jongcruz:
Do you have the link to summit the token pls?
[OnePlus 7 Pro Questions & Answers] init_dot_t:
https://www.oneplus.com/unlock_token
[OnePlus 7 Pro Questions & Answers] jongcruz:
Thanks.
[OnePlus 7 Pro Questions & Answers] nickster1:
Where do I find my t mobile unlock code?
[OnePlus 7 Pro Questions & Answers] jongcruz:
I was about to make the same question:
[OnePlus 7 Pro Questions & Answers] init_dot_t:
https://support.oneplus.com/app/answers/detail/a_id/588/kw/unlock token
[OnePlus 7 Pro Questions & Answers] jongcruz:
So that means it went thru?
[OnePlus 7 Pro Questions & Answers] bp328i:
Yes, you should receive your token 7 days from the time you applied.

Mine came 7 days and 15 minutes exactly.
[OnePlus 7 Pro Questions & Answers] jongcruz:
Awesome thanks. Patiently waiting.
[OnePlus 7 Pro Questions & Answers] RandomPooka:
Just had a rep submit a permanent unlock request after phoned a payment in and assured him that I would be paying the device off this month.
[OnePlus 7 Pro Questions & Answers] mlock420:
So how do I check on the unlock code status...if there is one I went to oneplus.com I don't see anything?

Edit-found it
[OnePlus 7 Pro Questions & Answers] RandomPooka:
Got my SIM unlock today. Will request an unlock token after work.
[OnePlus 7 Pro Questions & Answers] justibasa:
Got my unlock token last night. Bootloader is now unlocked and am now awaiting all the unlocked goodness to come.

Edit: running international now. So happy that I'm off the TMobile ROM.
[OnePlus 7 Pro Questions & Answers] :
Patiently waiting for my unlock token. My IMEI finally went through. =)
[OnePlus 7 Pro Questions & Answers] margo420:
How did you do it if you don't mind me asking ?

And what difference do you see that we're really missing on the T-Mobile ROM really curious ?
[OnePlus 7 Pro Questions & Answers] sabrdawg:
Figured I'd interject, as I am now on the global/unlocked OOS...I was on T-Mobile 9.5.4, and downloaded the 9.5.6 global/unlocked OTA. I flashed it via TWRP, and voila! :) It's running nicely with Renovate ICE
[OnePlus 7 Pro Questions & Answers] justibasa:
This is what I did also. Followed the OP in this thread: https://xdaforums.com/oneplus-7-pro/how-to/how-t-mobile-9-5-5-to-international-9-5-t3934250/page4

The only difference is he used a usb otg, and where the new TWRP is decrypting you don't have to do that now. Easy peasy. Good luck if you decide to do it.
[OnePlus 7 Pro Questions & Answers] RandomPooka:
Just to make sure I'm clear on this ..

You can download the international build from OnePLus website, and flash it in TWRP over the T-Mobile firmware?

After flashing, did you retain root, or did you then need to go through the rooting process again? I only ask because I thought the TWRP installer was currently only flashable through Magisk as a mod or some such. If you didn't manage to flash Magisk in the same TWRP session, I would think that youwould have neither root or TWRP when you reboot.

Or, am I overthinking this and it's easily possible to retain root/twrp when flashing that software via TWRP?
[OnePlus 7 Pro Questions & Answers] jcsww:
You need to re-root after changing firmware.
[OnePlus 7 Pro Questions & Answers] ShayMagen1:
Can you please give me a link to this new twrp?
[OnePlus 7 Pro Questions & Answers] RandomPooka:
Is it possible to install Magisk successfully from within the same TWRP session that you flashed the international update, I wonder?
[OnePlus 7 Pro Questions & Answers] HaiKaiDo:
Just curious, does it always take 7 days to get a token from OP? Or is that worst case?
[OnePlus 7 Pro Questions & Answers] bp328i:
Always, mine was emailed to me exactly 7 days and 15 minutes after I applied.
[OnePlus 7 Pro Questions & Answers] peejay1784:
anyone have the command to request the unlock code on a Mac? followed the instructions on the Oneplus page to request the code and I keep getting "unknown command"
[OnePlus 7 Pro Questions & Answers] RandomPooka:
Just an idea, and it may be totally wrong, as I've never used a Mac. Since new Mac hardware is Intel x64, can you boot a Linux USB drive and run your fastboot commands from there?
[OnePlus 7 Pro Questions & Answers] twinnfamous:
what exactly are you typing
[OnePlus 7 Pro Questions & Answers] daboyal006:
Hey everyone, so It's been awhile since I flashed anything on a phone. I searched through most of the posts and it seems the new msm tool is changing everyone's method. So I just unlocked my bootloader after getting my token. Can anyone link to what I have to do next to flash the international software? Thanks
[OnePlus 7 Pro Questions & Answers] RandomPooka:
https://xdaforums.com/oneplus-7-pro/how-to/how-to-convert-tmobile-op7-to-t3935947
[OnePlus 7 Pro Questions & Answers] photolarry:
It's been 7 days and I still don't have my token. I thought I read in previous posting that it took exactly 7 days from the timestamp on the application. The guy above says he got his 7 days and fifteen minutes later. Is this really totally automated or is there anything done during the 7 day window to perhaps communicate with TMobile? It's been 7 days and one hour as of this post. Thanks.
[OnePlus 7 Pro Questions & Answers] RandomPooka:
I got my email 7 days and a couple hours
[OnePlus 7 Pro Questions & Answers] The_Keeper86:
I reached out on Twitter before messaging a user on here who is offering to do it. The guy on Twitter was no help bringing up the 40 day thing etc. Said he could do a temporary unlock but that would be pointless lol.

I thought a user in this thread was doing unlocks but they disappeared.
[OnePlus 7 Pro Questions & Answers] justibasa:
Thread about TMobile unlocking is here: https://xdaforums.com/oneplus-7-pro/how-to/to-unlock-sim-t-mobile-users-heres-how-t3935327/page46

People are still requesting and getting unlocked

.
[OnePlus 7 Pro Questions & Answers] The_Keeper86:
I got it unlocked thanks.
[OnePlus 7 Pro Questions & Answers] mmafighter077:
That's odd the tmobile rep told me 30 days. See attached.
[OnePlus 7 Pro Questions & Answers] The_Keeper86:
A user who has a thread on it had it done for me.
[OnePlus 7 Pro Questions & Answers] dr_rick13:
I exchanged mine today for a blue one, got in touch with Twitter reps, gave them new IMEI, they said it's all good on their end but I keep seeing Error code same as everyone else.

Maybe it's something preventing us all? I reset Network settings and factory reset and still nothing btw
[OnePlus 7 Pro Questions & Answers] thecool07:
Ya the rep was telling me the app isn't working because it's on their end. The unlock is being blocked? I'm not sure what's going on
[OnePlus 7 Pro Questions & Answers] bp328i:
I just jumped from my 6T that I had unlocked via T-Mobile Twitter. My 6T still had a balance and I showed the sales rep the phone was permanently unlocked and I would need the 7 to be unlocked for work.

After everything was done with the jump and sale the rep in the store called customer service (got someone overseas the first time and ended up hanging up on them after about 20 minutes) call back got a local representative on the phone and my phone was permanently Sim unlocked before I left the store.

I only paid sales tax no money towards the phone whatsoever and it had only been activated maybe 45 minutes.

Anyone having issues with the app not working make sure you apply the system update.
[OnePlus 7 Pro Questions & Answers] UniX1rm:
I just requested the code, anyone has any experience with how long oneplus takes to provide the bin?

Also, do they consult with t-mobile or they just do it once you provide the unlock code?
[OnePlus 7 Pro Questions & Answers] init_dot_t:
Right from their FAQs:

Q2: When can I receive the token after application?

Answer: We will send the token to your email address which you provided in the OEM unlock service webpage in 7 days after you completed the submission.
[OnePlus 7 Pro Questions & Answers] thecool07:
What build are you running out of curiosity. I'm on 9.5.5 making sure I'm not behind or anything.
[OnePlus 7 Pro Questions & Answers] bp328i:
I'm also on 9.5.5.GM31CB

I had the same issue when Sim unlocking my 6T so when the unlock app wouldn't connect today first thing I did was check for an update. Sure enough there was one, ran the update rebooted and the unlock app worked perfectly.
[OnePlus 7 Pro Questions & Answers] thecool07:
Interesting I checked for updates and I'm on the latest build. Get I keep getting this error with the unlock app.

The Twitter rep has said there's nothing they can do the unlock is processed and I have to use the app to complete it lol.
[OnePlus 7 Pro Questions & Answers] UniX1rm:
Thank you. Yeah I came across that earlier. Was checking if someone had done with with the 6T and it it took less/more. I remember doing it with HTC and it was almost instant.
[OnePlus 7 Pro Questions & Answers] twinnfamous:
If you have been using the device with your SIM card in it should work. It takes the computers to recognize some type of usage like calls or texts then it will work.
[OnePlus 7 Pro Questions & Answers] Fatmonk8:
Yeah i just tried asking on twitter and got denied as well.
[OnePlus 7 Pro Questions & Answers] thecool07:
Ya I'm not traveling until the end of the month so I got time. But the weird thing in the settings the app hasn't requested any permissions. I'm sure it needs something to work?
[OnePlus 7 Pro Questions & Answers] sabrdawg:
Mine worked instantly. After rebooting, I got a toast message stating my device was successfully unlocked.
[OnePlus 7 Pro Questions & Answers] bp328i:
I had a different error than that, something about not being able to reach the servers.

Mine was unlocked before it made or received any calls or text messages.
[OnePlus 7 Pro Questions & Answers] thecool07:
I'll just have to pay a 3rd party to get it unlocked I guess. I saw a demo model show the two options just fine. Idk if my imei isn't recognized as T-Mobile one even tho I got it at the store.

Anyone know how reliable those are? I see one saying they can bypass the app and already have 7 pro unlocks available.
[OnePlus 7 Pro Questions & Answers] strictlyphat:
My phone may be screwed. My app does this. But if I try another sim ir does not work. Won't let me add APN a d shows no service.
[OnePlus 7 Pro Questions & Answers] thecool07:
The app you need to be using is just Unlock. It should be reinstalled in the phone. Did you download that one?
[OnePlus 7 Pro Questions & Answers] youStolemylaptop:
Just got mine unlocked even though I'm financing! Did it on FB T-mobile support. I told them I'm an exchange student, and I'm leaving in a couple days to another country. Going to be staying over there for over a year. They tried to tell me I need to have the phone on the plan for 40 days. I told them I've been with T-Mobile for 10+ years, is there any way we can by pass it? And he said "Let me see what I can do for you!" Asked for imei, and sent me a permanent unlock + the instructions.
[OnePlus 7 Pro Questions & Answers] ShayMagen:
Did you manage to unlock with the unlock APP?
[OnePlus 7 Pro Questions & Answers] youStolemylaptop:
Yeah he told me go onto the app, request for permanent unlocked. Got approved, restarted my phone, and the app disappeared. Asked him if its supposed to disappear, and he said yeah I'm fully unlocked.
[OnePlus 7 Pro Questions & Answers] thecool07:
Damn I wonder what the heck is wrong with my app they say I'm approved but keep getting this weird app error
[OnePlus 7 Pro Questions & Answers] bp328i:
Weird, my phone is permanently unlocked but the app never disappeared. I had the same thing with my 6T, as in the app never disappeared.
[OnePlus 7 Pro Questions & Answers] ShayMagen:
I keep getting that same error 1
[OnePlus 7 Pro Questions & Answers] jerrywmilton:
It's like GROUNDHOG DAY w/ this thread, haha. too funny. The admin should have just transferred the never ending 6T "how do I unlock my Tmobile" thread to here.
[OnePlus 7 Pro Questions & Answers] twinnfamous:
Have you tried clearing app data and cache for the app. Only other thing I can think of
[OnePlus 7 Pro Questions & Answers] ShayMagen:
When did u activated the phone? I'm thinking it might need sometime before activation. I got mine today
[OnePlus 7 Pro Questions & Answers] thecool07:
​

Interesting thanks for the insight!!!! I will wait then!
[OnePlus 7 Pro Questions & Answers] strictlyphat:
This came on my phone. I was deleting UN needed apps and I got rid of it. Then I wanted to unlock it so I redownloaded it

---------- Post added at 11:59 AM ---------- Previous post was at 11:26 AM ----------

They wouldn't unlock mine. They even offered me a 50$ bill credit if I return it to offset the restocking fee. SMH in gonna take then up on that and order direct from OnePlus.
[OnePlus 7 Pro Questions & Answers] ledvedder:
I tried the unlock app again this morning. I'm still getting the server error.
[OnePlus 7 Pro Questions & Answers] dr_rick13:
Still seeing same error bro... Frustrating
[OnePlus 7 Pro Questions & Answers] pimpmaneaton:
I too have this error and have a permanent unlock approved and trying to go through.

I checked my IMEI on swappa and it cannot locate any device for it.
[OnePlus 7 Pro Questions & Answers] thecool07:
Yup same here :(
[OnePlus 7 Pro Questions & Answers] mackentosh:
I had this error, 30 mins of constant trying then it unlocked
[OnePlus 7 Pro Questions & Answers] ledvedder:
So... You just kept reopening the app and selecting "continue"?
[OnePlus 7 Pro Questions & Answers] Roach419:
Just went to tmobile help on twitter (first time using twitter) and she unlocked it. Just said that i was traveling to Europe for 6 months and she unlocked it
[OnePlus 7 Pro Questions & Answers] eduardmc:
Twitter was no go,. Called got an india rep, told her that in the airport for a business trip and they have a sim in the location that im arriving. She went and unlocked it permanently. Eip no payment made
[OnePlus 7 Pro Questions & Answers] mackentosh:
Yep
[OnePlus 7 Pro Questions & Answers] ShayMagen:
Was WiFi on? Anything else you did before like clear data and cache?
[OnePlus 7 Pro Questions & Answers] bp328i:
Did the unlock app disappear once it worked for you?
[OnePlus 7 Pro Questions & Answers] ShayMagen:
I wonder if it might be related to the Sim card. So when I got my op7 I took the Sim from my old OnePlus 6 and used it on the op7. Maybe If I would use the new SIM card that came with the op7 the unlock APP would work. Whoever was able to unlock what did u do?
[OnePlus 7 Pro Questions & Answers] ledvedder:
Same here. I'm using the same Sim that was in my 6T.
[OnePlus 7 Pro Questions & Answers] mackentosh:
No sir, it normally disappears on previous variants but not this time
[OnePlus 7 Pro Questions & Answers] ShayMagen:
Did u use your old Sim card from the previous device or the new one that came with the op7?
[OnePlus 7 Pro Questions & Answers] mackentosh:
I used my data, I didn't know if it would work properly on WiFi
[OnePlus 7 Pro Questions & Answers] bp328i:
I used the same Sim and had no issues. They just switched it over in the store.

I used the same Sim and had no issues. They just switched it over in the store.

Thanks, mine didn't disappear either (On 7 Pro or my 6T) but I saw someone posted theirs disappeared.
[OnePlus 7 Pro Questions & Answers] init_dot_t:
I transferred my sim card from my Note 9 and only had issues with the app before my unlock was approved.

---------- Post added at 02:24 PM ---------- Previous post was at 02:22 PM ----------

When sim is permanently unlocked, the app will ask if you want to reboot now or later. Upon reboot the app will show briefly then disappear.
[OnePlus 7 Pro Questions & Answers] Roach419:
Disappeared for me
[OnePlus 7 Pro Questions & Answers] thecool07:
So someone from the social media team emailed me and advised they need to escalate my issue as my unlock was approved. I would reach back out to the same so more people report on it.
[OnePlus 7 Pro Questions & Answers] mackentosh:
My app hasn't disappeared but this is what I see every time I open the app
[OnePlus 7 Pro Questions & Answers] init_dot_t:
Did you reboot?
[OnePlus 7 Pro Questions & Answers] mackentosh:
Yes I did several times, even did a full wipe and started over
[OnePlus 7 Pro Questions & Answers] thecool07:
Is that the app built in or did you download it from the store.

The 2 tier support rep advised the built in unlock was the only way to do it and the store app is limited pixel devices only.
[OnePlus 7 Pro Questions & Answers] bp328i:
Exact same thing I have, it was the exact same way on my 6T as well.
[OnePlus 7 Pro Questions & Answers] mackentosh:
The app was on my device the first day I powered it on
[OnePlus 7 Pro Questions & Answers] DroidRC1:
Just talked to someone on Twitter said I have to wait 2 weeks because I'm still under my buyers remorse.
[OnePlus 7 Pro Questions & Answers] sabrdawg:
I'm using the SIM card from my 6T as well. The unlock app disappeared after the rep unlocked it for me and I restarted my phone.
[OnePlus 7 Pro Questions & Answers] bp328i:
I just check T-Mobile support page and it even says the app will uninstall itself after a permanent unlock. Weird we both still have it.
[OnePlus 7 Pro Questions & Answers] mackentosh:
As long as they email me my unlock token in 6 days I don't care if disappears or not ?
[OnePlus 7 Pro Questions & Answers] bp328i:
Right!

I did that with OnePlus yesterday.

I'm actually glad it didn't disappear on my 6T as that's what I used to show the store rep I was unlocked still with a balance and needed the 7 to be the same way.
[OnePlus 7 Pro Questions & Answers] Mentalmuso:
hi guys, i was lucky enough to convince tmobile on twitter to approve permanent unlock, ive noticed on the email that they have assigned it to one of my other lines (diff ph number). does this matter? do i need to insert that sim to get oem unlock? as i aint seeing it
[OnePlus 7 Pro Questions & Answers] Purest:
This is what I got today, they said they would unlock on the 29th, I wonder if this is a new policy they're implementing, I've been arguing with tmobile for 5 days now and finally came to the conclusion that I have to make a couple payments and wait the 2 weeks. I also assume that they may go based off credit score and your tenure. That may be the reason why some people are getting unlocked instantly without paying off the phone.
[OnePlus 7 Pro Questions & Answers] init_dot_t:
How long have you been a tmo customer?
[OnePlus 7 Pro Questions & Answers] Purest:
I've been with them on auto pay for 2 years. They would not permanent unlock until today, I don't know if they only did it to get me to shut up, called them plenty of times and messaged them everyday on twitter, twitter finally gave in, I told them over and over that I'm travelling overseas and I need unlock not temp unlock, they kept saying "no" and only offer me to pay off the device, temp unlock, $65 reimbursement if I wanted to buy a pre paid phone, let me return the phone for free. I Kept threatening that I would leave to verizon or pay a 3rd party for unlock, told them I need the bootloader unlocked so that I can use the dual sim feature. After all the arguments they finally gave in and told me to make a couple payments and wait for the buyer's remorse period to be up on the 29th since I got my phone on the 15th.
[OnePlus 7 Pro Questions & Answers] capsnbottles:
I called and got the Tmobile rep to unlock, he did it with no problem being that Im a vet and long time customer. However I am also getting the "device not recognized by your service provider, please call customer service" message when I go to unlock via the Tmobile unlock app. Is this maybe because the phone is so new? I dont recall going through this with the 6t
[OnePlus 7 Pro Questions & Answers] init_dot_t:
I feel like that is the worst line they are using. Who cares if they are within the buyer's remorse period? If only they knew you still have to wait 7 days for OP.
[OnePlus 7 Pro Questions & Answers] mackentosh:
For those of you who are getting the error, do you have a past due balance or are you paid up?
[OnePlus 7 Pro Questions & Answers] pimpmaneaton:
Paid up.
[OnePlus 7 Pro Questions & Answers] Mentalmuso:
I just went through this an hour ago, got approval via email but the app didn't work.

The Twitter rep redid the request again, and I wiped the data for the unlock app. He said wait ten minutes, reboot and try again. And it worked straight away.

I've sent my request to OnePlus now for an unlock bin. So now I'm just playing the waiting game ..

All this, and I have a global OnePlus version in the post arriving Tuesday.. and now I've unlocked this TMobile one, it's going to be hard to choose which device to return.
[OnePlus 7 Pro Questions & Answers] capsnbottles:
Paid up, Im on auto pay so thats never an issue
[OnePlus 7 Pro Questions & Answers] Roach419:
Im still having issues getting a page for the unlock token.....this i all i get