[Samsung Galaxy Tab S5e Questions & Answers] NaXter24R:
A small update, i got an email from Samsung today after i updated via OTA, with their own firmware. They told me my warranty is voided. Ain't joking. Knox counter still on 0x0 (yeah, who saw that coming...).

I tried to post it on reddit's Samsung but somehow it gets removed, so here is the whole story, enjoy:

Hi there. I've been complaining for now a month for my Tab S5e wifi. I think is now a well known thing that its wifi is pure garbage, both in connectivity and stability. The antenna-gate is something that came out as soon as the tablet rolled out globally (https://www.sammobile.com/2019/05/01/galaxy-tab-s5e-wi-fi-issue) and still, after a month, there is no official solution nor any official note from Samsung.

So, that's my story with the S5e.

I got my first one the 26th of april and i noticed the wifi issue. The connectivity was garbage, so i returned it the very next day. The other model had the same issue. I replaced it again after a couple of days in another store and even my third one had the same issue.

In the meantime, i sent many "feedback", as they call them, from the Samsung Members app, including logs from my tablet, and basically i called them once a day asking for solutions or updates. Then, the 16th of May, i had an appointment with a remote guy from Samsung who logged in my tablet with Samsung Smart Tutor. We chatted for one hour and he said to me that they're investigating and in Italy alone they had like 50% of products with this difect.

Plus, they told me since i wasn't pleased from this tablet, i could have asked for a full refund because the tablet wasn't meeting the minimum required specs they adversised.

I was then scheduled for another appontment a couple of days later. The other guy said instead "Samsung never told us about this issue, for us is fine".

In the meantime, i had a couple of mails with Samsung as well, where they sent me a pic of the tablet, saying not to hold it in landscape with the hand on one spot. Fun fact, the spot they told me not to hold was the GPS antenna, and in their pic, it shows instead the wifi antenna.

Then again i got really pissed, and i decided to call Samsung again. This week to be precise. They told me they need my tablet to be serviced for an inspection. That very day i went home and i got a notification, a new firmware was available. So i updated. Via OTA. From the tablet itself. Tried the new FW and was a bit better, but the issue was still there. I then brought my tablet to the service shop, Samsung official service shop. They had my tablet for like one hour and they told me "is all fine, wifi works, there are some apps that cause some trouble but they're fine (Solid explorer pro, for example, and i never had any issue with this app on any of my other devices). The only issue tho, is the firmware, is not the official one".

I then asked why, because i updated it via OTA, so it was Samsung's own FW, i didn't used Odin, i didn't flashed anything. Still, they said they had to report that to Samsung. They asked me to flash it back to older version. I said no, i got sick of restroring everything and i wanted a definitive solution and, since the FW was from Samsung, i told them i'd keep it as it is until they find a fix for this tablet. Then he told me if i had any other issue, like the quality of the wifi, that was something i had to discuss with Samsung, again, via phone or email.

Again, i got home and waited. I then called Samsung the next day, yesterday, asking if they had the technitian report and all the stuff. They said yes and they sent everything to another department for further investigation.

Then today came. I got an email saing my warranty is voided due to a damaged cause by a TAMPERED SOFTWARE.

Now, since i'm usually very calm and wise, i called back Samsung and started yelling at them. Problem was, i was talking with just some random dude who is not in charge of anything but listening to my rants. He told me again there was nothing he can do and he suggested me to hand back the tablet to the service shop, AGAIN, for further inspection.

I then told him my Knox counter was 0x0 and, because i'm a smart boi, i installed an app from the Play store, avoiding the download more (https://imgur.com/P3FvLE5).

I also asked him if i could get into download mode to prove it better without voiding the warranty. He said "i can't tell you if that voids the warranty".

That being said, i feel like they're screwing me big time. I'd like this thing to be solved in some way, because this is not the right way to do business and if there is an issue, it must be fixed. Not for me alone, but for anyone. I'm not the only one having this issue, is more common on the LTE model for some reason but also wifi models are affected.

This is my old reddit post about the tablet:

https://www.reddit.com/r/samsung/comments/bhxt3x/galaxy_tab_s5e_so_far_so_bad_wifi/

This is the XDA thread where i posted stuff:

https://xdaforums.com/galaxy-tab-s4/help/tab-s5e-t3925277/page11

I don't know if this post will change anything, i need to vent and i need people to know. I agree this tablet is not the priority, having bas S10 FW and the flop that was the Fold, but still, we paid for it, we don't deserve to be treated like this, and we don't deserve a faulty product. Moreover, i feel like they think i'm stupid, first saying there is no issue, then there was, then suddently it was gone. Enough.

If anybody from Samsung read this thing, if i wanted to bent 90 degree and get f****d i'd have bough from Apple.