[Google Pixel 2 XL Guides, News, & Discussion] EyeBeeNY:
My phone got wet in the shower and will no longer charge with the OEM charger. It will charge with 3rd party chargers, but the moment I plug it in, it triggers a short and powers down the phone then intermittently charges, albeit slowly. I can power on the phone once the 3rd party charger is connected, but it charges at a snails pace.

So, 35 emails, back and forth, between myself and multiple google support employees (from March 26 through April 9, 2019) and I finally get the Advanced RMA going. In all fairness, I drug out the process because Google wanted to put an authorization hold for the original cost of the phone, which was $1,010.68 and I dont have any credit cards, except the Google Store card that I used to make the purchase (Google Store card cannot be used for RMA). I kept asking why they had to do an authorization hold for that amount when my phone no longer carried that value. I also pointed out that the newer 3 XL 128GB was recently on sale for hundreds less! After getting no where with my question and having multiple reps ignore it, I was able to have a family member put down a credit card and I asked the most recent rep to move forward. At that time, the rep asked me to explain how the phone stopped charging, so I did. In her reply, she tried to persuade me to do the Standard RMA as opposed to the Advanced RMA, and used my concerns of having a $1k hold on a credit card as a reason to go with the Standard RMA. She went on to explain that if I did the Advanced RMA and the techs determined that the damage was caused by neglect, normal wear and tear, etc. that they would charge me for the repair, but if I did the Standard RMA they would quote me on the repair cost and that I would have the option of having the phone returned to me if I didn't agree. My phone has been babied from day 1 in the same Tech21 case that is sold on the Google Store website, and is in pristine condition. I cant be without a phone for 2 weeks, so I reluctantly bit the bullet and let them put the hold on the credit card on 4/9. In hindsight, I think Google was trying to get me to send in my phone for repair as opposed to sending me a refurb because they knew they didnt have refurbs in stock.

Today I check the status and the order is still pending, so I go through chat to ask what the delay was. At first, I was told that they are awaiting authorization from my bank -- I called BS, because the moment I submitted the replacement order, the card holder received a notification of the charge amount. After explaining that, I was asked to wait while he got in touch with the shipping department. He eventually told me that the item is not in stock and no longer being sold so my order would be cancelled!?!? My reply was, "It's an RMA. What the hell?" He apologized and said that he would give me a $50 credit!?!?! I asked what I was supposed to do with a $1k phone that wont charge that is still under warranty... no response... no offer to send me a different color, no offer to send a Pixel 3 in its place, no offer to have me bring it to UBreakIFix and have the repair comped under warranty, nothing but a $50 credit to buy more Google crap -- NOPES!!!

At this point, I have no choice but to seek legal action.

Folks, if you have a Pixel 2 XL 128 GB, your SOL if something happens to it. You may be able to send it in for repair, but will have to be without a phone for 2 weeks or longer. I'm most upset about all this because I feel like this was the best phone I ever owned.. up until the point that it stopped charging. The worst part about Google is that they really stick it to the customer after they get their money. The experience after the sale is awful. Some may have had a more positive experience with their RMA, but as of today, there are no options to RMA a black Pixel 2 XL 128 GB.

Please reply if you have successfully completed an RMA for this exact phone after 4/9/19, because this whole situation seems very fishy.