yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S10 Questions & Answers] Black00StangGT:
I have the Verizon version and received and update as soon as I got the phone as well. Was having on and off issues with it yesterday but after enabling the touch sensitivity setting, I've been having an almost 100% success rate using it.
[Samsung Galaxy S10 Questions & Answers] Paninno12:
Did you keep the screen protector on?
[Samsung Galaxy S10 Questions & Answers] Tel864:
LOL, I'm still wondering if all these problems is just from the screen protector. When my phone arrives, I'll pull the screen priority off if I start having these problems.
[Samsung Galaxy S10 Questions & Answers] dboss007:
It's definitely because my hands are somewhat dry. If I lick my finger, like you do to separate paper, almost no problems. Probably 9 out of 10 that way. Their website even indicates that dry hands/cold weather can cause these issues. Hello Samsung! I live in Pittsburgh! Should I just not use the fingerprint scanner from November through March?? Might have to RMA this puppy & keep the Note. Perhaps this can be fixed in future versions...
[Samsung Galaxy S10 Questions & Answers] Tel864:
The dry hands thing concerns me. Even though I'm in SC and not in the city of my Steelers like you, I still get very dry skin in the winter. I don't want to walk around.having to constantly lick my finger or apply lotion.
[Samsung Galaxy S10 Questions & Answers] jdubya42:
I will say, this is about the only thing that's helped so far. Before doing that, when I go into the settings and try "verify fingerprint" I can get it just about every time. When my screen is off I can do it about 6/10. But sometimes, I will very consciously try 5 times in a row with the screen on to be sure it's in the right place and it will fail. I'll unlock with passcode, try a different finger, and 5 more deliberate times will fail. I hope the update helps - I still haven't gotten it.

Edit: interestingly enough, after double registering my thumb, checking the finger print always shows the second registration and never the first.
[Samsung Galaxy S10 Questions & Answers] Paninno12:
True, if fingers are moist it works better. Dry fingers may slip slightly on fps therefore not accurate enough.

I also have an S7 edge and it unlocks way faster with less pushing on the fps.:eek:
[Samsung Galaxy S10 Questions & Answers] ddeath:
Could be. I noticed everytime after I showered and my hands were dry and clean, the phone could not read my fingerprint most of the time. It could only do so after a while when my thumbs were not so dry from our natural skin oils.
[Samsung Galaxy S10 Questions & Answers] Tel864:
So, to sum it up....

"look, that guy has a Samsung Galaxy S10"

"how can you tell from this far away?"

"because he's sucking his thumb."
[Samsung Galaxy S10 Questions & Answers] shollywood:
I found that using index finger instead of thumb works 1000X better, at least in my case.
[Samsung Galaxy S10 Questions & Answers] whatsitsnamenow:
Nvm
[Samsung Galaxy S10 Questions & Answers] Kiran-Kumar:
Whats the fingerprint version installed?

Mine shows v2.0.4.1 in the biometric preference menu.

Yes I'm having a tough time with it esp when my fingers are super dry.
[Samsung Galaxy S10 Questions & Answers] Tel864:
I may have missed someone trying this and since my phone hasn't shipped I can't try it. In the flowing video, this guy says we're training the reader wrong and It's certainly not the way I did it on my S9.

[youtube]X9y--nHmaco[/youtube]
[Samsung Galaxy S10 Questions & Answers] AJerman:
I posted this in another thread, but I figured this may be a better place too.

With the screen off, get a bright flashlight and shine it where the fingerprint sensor is so you can see it. Now tap on the screen so the AOD shows the fingerprint icon to show you where to tap. The fingerprint reader is mostly to the left of the icon (at least on my S10, S10+ owners?). I'm almost at 100% accuracy now that I'm tapping further left.
[Samsung Galaxy S10 Questions & Answers] Murphybro2:
h#ttps://youtu.be/vYQ3zJ0_Ja4

Remove the hash and watch the video. It's shocking quality and I am most definitely not a film maker.. but hopefully it's pretty clear! #moisturise
[Samsung Galaxy S10 Questions & Answers] Phariex:
I was having the same issue but I think I fixed doing the next: register every finger two times (max. 2 fingers - 2 times), put the thumb finger in horizontal position in the center an register in the same place/position without move it until you get the 80%, move the minimum possible between the 0% and 80%. After complete the 80% try to keep the finder in the center in horizontal position but move the finger to the side edges until you reach the 100%. Repeat until get you two fingers completed. I tried the unlock of the phone again and works much better than my previous 20 fingers registered. Let me know if that works!!
[Samsung Galaxy S10 Questions & Answers] Shuthefrontdoor:
Wow that seemed to work, just got 5 outta 5
[Samsung Galaxy S10 Questions & Answers] mzsquared:
The finger print outline is in wrong spot on the screen?
[Samsung Galaxy S10 Questions & Answers] waternut13134:
I mentioned this on Reddit, I noticed it worked a ton better when I got out of the shower when my hands were damp. But of course people got all pissed off saying thats not how it should be and Samsung released a faulty product. Im pretty sure regular finger print readers dont read very well when your hands are damp. Today while ive been home I havent had a single problem with the reader and I still havent gotten the update yet.
[Samsung Galaxy S10 Questions & Answers] fabinhoficial:
This fingerprint reader is almost useless...it's really bad....
[Samsung Galaxy S10 Questions & Answers] odesskiy:
Works much better once I pulled off the lame screen protector that came with it
[Samsung Galaxy S10 Questions & Answers] dizzyraider:
With the US Unlocked version, I have had issue with the consistency of fingerprint scanner especially when having dry skin. But it did get better when I received a small Biometrics update. After having the phone for two while days now, I've found that the best way to get consistent detection is to treat the FPS to be slow. Depress your finger to the point where a you provide a good fat surface area in the sensored region, and leave it there for 2 seconds. This method now gives me consistent response when I'm having dry finger tips.

Besides dry fingers, fingerprint registration has been rather consistent when skin is moist after the update.
[Samsung Galaxy S10 Questions & Answers] Tel864:
That's what I'll probably do once I decide if I'm keeping the phone. I have never used them anyway and I can't imagine Samsung giving away a good screen protector. My theory is they're expecting a lot of returns and this just saves the screens so they can re-ship the phone to someone else. ?
[Samsung Galaxy S10 Questions & Answers] waternut13134:
Just FYI att released the update this morning. Reader is now so much better with unlocking.
[Samsung Galaxy S10 Questions & Answers] ddeath:
I read in other forums that removing the screen protector that comes with the phone does help. But with the Gorilla glass 6 hardness at 6, I'm leaving it on for now.
[Samsung Galaxy S10 Questions & Answers] al52025:
I cant even get in the fingerprint reader menu to set it up. I installed a whitestone, removed my fingerprints and it wont let me get back in to set up new fingerprints. Anyone know whats going on?
[Samsung Galaxy S10 Questions & Answers] NBB823151:
So couple of points ....get rid of the screen protector

In Biometric preferences(biometrics and security) make sure that screen transition effect is ticked.

In display touch sensitivity switched on.

you find that when phone is picked up the sensor now shows and is remarkably accurate(albeit a fraction slower than used to)

That should help
[Samsung Galaxy S10 Questions & Answers] lishuoxa:
I tried registering my fingerprint by rotating the phone or , equivalently, rotating finger direction ( register finger in different angle ) until 100%. It works great with the screen protector on.
[Samsung Galaxy S10 Questions & Answers] Flying Fox:
Mine even doesn't work. No way to register a fingerprint. Had ordered another device by mistake and that one works pretty perfect - same settings. Don't know if the first one is broken or just doesn't like my fingers. In second case there may be differences between devices..
[Samsung Galaxy S10 Questions & Answers] fabinhoficial:
Guys, it might be coincidence, but it feels like the fingerprint accuracy had improved as I set power mode to high performance. Can you guys check if you all feel the same?
[Samsung Galaxy S10 Questions & Answers] kibbster:
I struggled at first with the reader, now I think I've got it down pat, 100% success rate.

I do have to make sure my thumb is straight on the sensor or it can take a couple of seconds to unlock.

As long as my thumb is straight on it just takes a tap and it unlocks.
[Samsung Galaxy S10 Questions & Answers] bryanbreguet:
Mine works 50% of the time. Like it'll unlock no problem for a while (every time), but then, all of a sudden, it won't read any of my fingers for multiple tries.

I'll exchange mine as I wonder if I have a defective unit. But if the other one is the same, I'll unfortunately have to return this phone. I'm not paying top dollars for a premium phone for it to have an inferior fingerprint reader.
[Samsung Galaxy S10 Questions & Answers] vikrantrai:
Received my galaxy s10 on March 6th. I was super excited but my excitement fizzled down after testing fingerprint scanner. That thing just would not work. It worked like 20 percent of the time. Some times I would try 5 times in a row and it would fall all the time. I had registered two thumbs twice but that didn't help. I went through a lot of threads on XDA and other forums and gathered all the suggestions. Figured out some of the things that worked for me.

Here is what you need to do to make it at least 80-90 percent reliable.

1. Upgrade to ASBA version of the firmware. I am not sure which region you are from but Samsung just released a firmware update which was about 440 MB. This should already help a ton.

2. After you upgrade, go to settings and search for "touch sensitivity". Go to the setting and turn it on. This will increase touch sensitivity of the display. It may use a bit more battery but I have not noticed any difference.

3. Now remove all your fingerprints. Click add finger. This time, when scanning finger do following.

A. Start with the middle of your thumb. Not the edge of the thumb. The part that is about half cm inside. Press that portion and don't do much of a sideway motion till you reach about 80 percent. Now use the edge of the thumb and try to move the edge a bit to reach 100 percent.

B. Add the same finger again. This time start with edge and try to get to 80 percent without much motion. Then use middle of thumb to reach 100 percent.

C. Do the same for other thumb. Also don't register your thumb in vertical position. Just register the way you would hold a phone and try to scan your thumb. Close to horizontal may be at 5-10 degree.

You may be required to press a bit hard while registering your finger but this is not needed to unlock the phone.

3. Now turn off the screen and try to unlock the device without turning on the screen. I know it is a bit hard. Just go with the feeling and press gently with middle of the thumb where you think the scanner is. Note that this is not capacitive scanner that you just touch and done. Put your thumb with a gentle press and leave it there for may be 1 second.

4. Screen should come on and phone should unlock. If it didn't work then turn off the screen and then tap it once to start always on display. This will show you the scanner on screen. Just gently press and hold for 1 second.

I have noticed that the scanner does not work when the finger is super dry. But I think after the update it has gotten better. I had initiated a return for this device and was planning to just get an iPhone. But after the upgrade I decided to keep it and trade in my galaxy note 8.
[Samsung Galaxy S10 Questions & Answers] DrBrick:
So, adding my fingerprints twice helped, but I still had random bouts of it not recognizing my prints. Sometimes I would still have to enter my pin after the reader locked me out. Finally received the update on my unlocked S10 and it's closer to 95% accurate now.

Honestly amazed we needed a day-one (or three for most of us on here) patch for this.
[Samsung Galaxy S10 Questions & Answers] Tel864:
Ok, I see the problems with unlocking but how is it working with apps like banking that use the fingerprint. If I ever get my phone I use a lot of apps that use the fingerprint for logging in.
[Samsung Galaxy S10 Questions & Answers] whatsitsnamenow:
This is not 2014. We should not have to consciously think about the how to use the fingerprint. Turn on sensitive, remove screen protectors, register and finger multiple times, update firmware, hold down finger, tap finger....etc.

Ridiculous

How about sending the phone back to Samsung and tell them we don't want to be paying nearly a $1,000 and be beta testers
[Samsung Galaxy S10 Questions & Answers] Mudig:
I've been using my S10(with factory screen protector for the last 2 days) and I agree it sucks. I always have to fight with it. It will never register the first time and it always either says "no match" or it will say to press harder. It's really buggy. Today I tried using samsung pay the first time and it worked great at the grocery store. Then I went to another place and tried it only this time the fingerprint reader wouldn't even show up for me to use samsung pay. I had to restart the phone in order to get it to popup. It was really awkward. This is unacceptable, especially since it's Samsung and I've been hearing so many great things about their phones. So far my experience has been frustrating whether it's the fingerprint reader or the choppy performance. I upgraded from an LG V30 and I had a much better experience with that phone...at least for the first year.
[Samsung Galaxy S10 Questions & Answers] Murphybro2:
Sounds like my issue too. Sometimes its awesome and then suddenly it wont work at all. I'm pretty sure its due to my fingers being dry. If I lick my finger and then try it.. I will usually get back in..
[Samsung Galaxy S10 Questions & Answers] bkdodger:
What worked for me during setup I didn't press hard no matter what the screen said...I kept the press light as I could although it took longer... also breathed on my finger a few times before pressing ...

S10+ Tapatalk
[Samsung Galaxy S10 Questions & Answers] Paninno12:
FPS works fine with LastPass and Samsung pass obviously, but with moisturized hands only !

But really this fps isn't a finished product, it's a first GEN tech. I got dry hands and it's a mess to unlock that thing. So, for that reason I'm sending back my S10, galaxy buds and protective case.

I'm gonna miss some great features of this phone but I'm sticking with my S7 edge for now (which has a way better fps). :victory:
[Samsung Galaxy S10 Questions & Answers] Ddiego619:
I was not happy with the fingerprint reader until I registered my right thumb for all four fingerprint options. That did the trick. Now all I have to do is lightly touch the screen at the appropriate location and the phone unlocks every time. It turns out that I don't need four different fingers registered since I only use my right thumb for unlock anyway...on my S9+ I only used my right index finger. I was thinking about returning the phone but now am very happy I didn't!
[Samsung Galaxy S10 Questions & Answers] pigmich:
I totally agree with you, but I don't think Samsung will get any response about this......
[Samsung Galaxy S10 Questions & Answers] androidkid27:
I slight issue with mine as well with snapdragon. I wouldn't say that it doesn't work well, you just have to be very specific as in where you place your finger and there's a slight delay when actually unlocking.
[Samsung Galaxy S10 Questions & Answers] Shuthefrontdoor:
Just an update, I was really struggling to get my phone unlocked using my fingerprint,as I do have super dry hands, but since the biometrics update and the OTA, I have deleted all my prints cleared cache, re registered each thumb twice, it works 8 outta 10 times, which isn't bad, my note 8 often took a few tries, so since then I have cancelled my return and am very happy with the phone
[Samsung Galaxy S10 Questions & Answers] easyguy:
It might be phone related too, I guess maybe the sensor varied from phone to phone. My GF S10 works great with my fingers, but on my S10, it doesn't read my finger prints as well. I'm thinking about exchanging now, but I wonder how this will affect my free earbuds?
[Samsung Galaxy S10 Questions & Answers] mzsquared:
That may be the reason, different supplier or different location of the phone assembly. If that's the cause for differences in the finger sensor response then Samsung already knows it by simply matching the production codes. It would be helpful for us if everyone involved here, in this particular XDA thread, could state the processor type and assembly location, also model name and say if it has problem or not.

The S10 phone I've had problem with the sensor and eventually sent it back was SD855 assembled in Korea. South Korea I assume:cool:
[Samsung Galaxy S10 Questions & Answers] renton82:
This solution works fine for me!
[Samsung Galaxy S10 Questions & Answers] mzsquared:
Well, that routine sounds interesting...,I'm getting my S10e delivered tomorrow, so I'm done with this 'quantum supersonic phone opener' for now. Based on my experiences with it, I compared that sensor reliability to crap shooting statistics: “win or lose” and try again. It's a basic function which should work [MENTION=1412615]100%[/MENTION] ,at will.
[Samsung Galaxy S10 Questions & Answers] Duncan1982:
Well received my S10+ today and update was waiting, so far I'm not having any issues, perhaps my muscle memory has adapted better as I have been using optical on my Vivo Nex S, I haven't missed it yet.....:p
[Samsung Galaxy S10 Questions & Answers] vinnyjr:
U have to turn on touch sensitivity in settings.
[Samsung Galaxy S10 Questions & Answers] Michuta:
This!

i have also the same Fingerprint Trouble... and i thinking about to send my S10 back to Vodafone... 1000 euro for unfinished product...

Maybe i will buy the S10e
[Samsung Galaxy S10 Questions & Answers] gadgetgaz:
It works every time now (99%) after I removed the factory screen protector. I registered my right thumb twice as that's the finger I use mostly and don't have the screen sensitivity button ticked.

The screen protector got bubbles in it anyway when I accidently stuck a fingernail under one edge and also, the phone feels much nicer when you can't feel the sharp edges of the plastic.
[Samsung Galaxy S10 Questions & Answers] Tel864:
Good to know. If mine ever ships that was my plan anyway.
[Samsung Galaxy S10 Questions & Answers] jdubya42:
Mine works just fine now. I removed the screen protector and got the update. I can confirm, for me, it was just muscle memory. For the most part I was just putting my finger in the wrong spot and now, especially after the update, if the fingerprint is visible on the screen it never misses. Now, I will say, its **slow**. I can put my finger down for less than half a second, pick it up, wait probably 5 seconds, and the screen unlocks. So it definitely works, and works consistently, but it is slow.
[Samsung Galaxy S10 Questions & Answers] slamor:
:laugh: Of course... I'm on S10e and I sure have my middle finger of left hand scanned. Works good too.:laugh:
[Samsung Galaxy S10 Questions & Answers] jc83:
I've noticed one thing after setting up FP sensor unlocking. If AOD is turned on, there is a slight lag unlocking. If AOD is turned off, unlocking is super smooth and quick. I have animations set to 0.5 as well. I'll live with it since I use AOD not too bad.
[Samsung Galaxy S10 Questions & Answers] npthaiduong:
I had the same observation with the AOD as well. The lag is noticeable but not bad at all. I think this can be fixed in the future software update.
[Samsung Galaxy S10 Questions & Answers] Oyeve:
Taking off the scree protector and redoing my prints has given me a 95% success rate.
[Samsung Galaxy S10 Questions & Answers] whatsitsnamenow:
I already bought an S10e. Fingerprint sensor works great. Can unlock with ease by just touching it. It's indented so hard to miss also.

Only disappointment is that it only allows 4 fingerprint just like the ultrasound reader version from s10. Luckily the sensor is very accurate so I only need to one fingerprint per finger.
[Samsung Galaxy S10 Questions & Answers] darveniza:
The only way the sensor works for me , is that I have to moisturize my fingers , the sonic option does not seem to work with dry hands. Its weird
[Samsung Galaxy S10 Questions & Answers] donky kong 017:
Same for me. moist fingers work way better. i have a success rate of about 7/10. but have to say i have the built in screen protector still on.

im missing some kind of vibration feedback with the sensor do you guys have something like that. for me there is just a faint click sound when it recognized successfully
[Samsung Galaxy S10 Questions & Answers] guerreironexus:
I have no issues at all. Go to settings, finger print and enable high sensitivity... It might help.
[Samsung Galaxy S10 Questions & Answers] jc83:
I got this FP unlocking down works every single time now.

Some things I've noticed:

1. AOD on makes it a tiny bit more laggy.

2. If I hold my finger completely down until it completes the unlocking process it will lag quite a bit. If I do a quick but hard finger press(like half a second) it unlocks no lag at all. This is how I unlock it now.

3. If my finger is wet it won't unlock at all.

4. I've registered both fingers and turned on screen sensitivity option in settings. I have the most recent update and screen protector is still on.
[Samsung Galaxy S10 Questions & Answers] donky kong 017:
Yes that's it. I just tested.

-when pressing very shortly I have to press little bit harder. It will unlock with less of lag

-when laying the finger just softly on the screen it will also unlock but will take significantly longer.

From my experience holding the finger longer on the screen could raise the risk of slipping and failing.

I had a soft screen protector on my old phone that was pretty sticky. For me the oleophobic film even on the already applied screenprotector is slippery as hell for me.
[Samsung Galaxy S10 Questions & Answers] shollywood:
The fact there's 12 pages about it and everyone is having to manipulate it to work, tells me this shouldn't be enabled, as it still seems like a test product. If you have to remove the screen protector also, then what's the point of including one with the phone to begin with?

This junk will end up like the Note battery fiasco.
[Samsung Galaxy S10 Questions & Answers] androcib:
indeed, you have to learn how to use it. it is not used as a conventional fingerprint reader it takes a certain touch. then the number of failures decreases sharply. however it is not yet perfect ....

Envoyé de mon SM-G973F en utilisant Tapatalk

---------- Post added at 09:28 PM ---------- Previous post was at 09:26 PM ----------

I did not remove the screen protector.

Envoyé de mon SM-G973F en utilisant Tapatalk
[Samsung Galaxy S10 Questions & Answers] shollywood:
That's my point, I shouldn't have to "learn" how to use it for the cost of the device. Unacceptable.
[Samsung Galaxy S10 Questions & Answers] androcib:
you are right [emoji2955]

Envoyé de mon SM-G973F en utilisant Tapatalk
[Samsung Galaxy S10 Questions & Answers] Mudig:
This is my first Samsung phone since the S3...which I hated. I figured they would make a good reliable phone by now but no. This phone is just as frustrating and laggy to use. I see that Samsung is still doing the same old stuff like packing their phones with tons of features that never seem to work when you need them to. I refuse to be stuck with this thing for the next 2 years and so after a week I've decided to return it. Great display though.