[General Questions and Answers] Nahue97:
Hi everybody!

I have a Ticwatch E that I'm trying to pair with my new Xiaomi Mi 8, I've been trying for 3 days and I still cannot pair it. This are the steps I execute to pair it:

I open the Wear OS app in my phone

I look for devices and my watch appears

I click on my watch in the device list

(Here comes the problem :mad: )

A PIN is shown in my watch, it should be shown in my phone too but it doesn´t. My phone says 'A prompt to connect will appear on this phone' but nothing happens.

After a few seconds of waiting, my phone says "Couldn´t pair with Ticwatch E 299 N, because of an incorrect PIN or passkey"

At first I thought it was a problem with the watch, since my brother has a Ticwatch E and a Xiaomi Mi 8 too and he could make it work in the first attempt, so I tried to pair my watch with his old Samsung Galaxy S7 AND IT WORKED!

After that I tried again the same steps as described at the beginning of the thread with no success, so I proceeded to try connecting it without the Wear OS app. I went to Settiongs -> Bluetooth -> Selected 'Ticwatch E 299 N', and the PIN to connect was showing both on my watch and my phone, I hit 'Pair' and then it got connected. The problem is that my watch says that I should continue the configuration process in my phone but there's no configuration process if I don't pair it with the Wear OS app.

Other things I tried:

- Downloading the Mobvoi app and trying to pair from there (it asks me to open Wear OS, so it's basically the same).

- Downloading multiple old Wear OS versions in my phone and trying to pair using them (none of them worked)

- Following this steps after having paired it to my brother's old phone and then trying to pair it with the Wear OS app (This time the wear showed the PIN and asked me if the PIN was the same that was being shown in the phone (no PIN was being shown in the phone), so I clicked Yes and then I got the same 'Incorrect PIN or passkey' error message)

- Deleting all the data (including cache) of Google Play Services, Google, Wear OS, Mobvoi app, Bluetooth/WiFi/Mobile Data connections, and then rebooting the phone multiple times (no success here too)

P.S.: I did a factory reset of the phone before every mentioned attempt.

More info about my watch versions:

Home App: 2.8.0.183948193

Google Play Services: 12.2.21

Android OS: 8.0.0

Security Patch: August 1st 2018

Info about my brother's watch versions:

Wear OS by Google: 2.6 (I don't know why I don't have this in my 'versions' section)

Home App: 2.22.0.234791771

Google Play Services: 15.0.90

Android OS: 8.0.0

Security Patch: August 1st 2018

As you can see there's a clear difference between the versions of each watch, I would like to update my watch to my brother's versions but I couldn't find how to do that without rooting the watch (I'd prefeer to keep it unrooted if possible).

Any idea of what could I do to solve this? My phone's bluetooth works fine (I can use other bluetooth devices such as headphones or a JBL Charge 3, this is the first one that didn't work) and my Ticwatch works fine too (I could make it work with the S7 :confused: )

UPDATE: I connected the watch to the Samsung S7, updated Wear OS and now all the versions of both phones are the same (except for the Google Play Services version, I couldn't update it), it still doesn't pair.