[Android General] MeaNMachiN:
So 10ish months after I purchased my limited edition oneplus 5 8gb/128gb limited edition I started having random crashes and boot issues. The reason for this was when Oneplus forced an update to my phone. I didnt want an update, I didint need an update: But they figured I did so forced it on. At the time I would struggle for an hour or two just to boot my phone up. So after many struggles I decided to contact supportn one day when the phone would simply not boot on. After an hour or so the support arranged a session with their engineer the afternoon after this day. It happened, my phone was flashed to the factory rom once again (note that I did not touch anything software or hardware related to the phone). I lost EVERYTHING even though I pointed out that as a mechanical engineer employee I do have some work files on the phone (and personal as well) and that that is not an option but they said it is the only thing to be done. Fast forward a month or two. The problems started happening again, and I was informed to update the phone (which I did) but i was persistant and then it worked and then it didnt for days and days. I saw a pattern reapearing that when my battery level drops below 50% it was a lot more common to happen. So as anyone with no brain damage I kept my phone above all the time. This bought me only some time. The ****storm was on again so I said **** it, maybe the battery is bad. Ordered a new battery, replaced it in 20 mins., no problems whatsoever for a couple of days. I go to sleep, wake up, phone says its corrupted. HOW THE ****. It bassically said it was a software corruption in the ROM and that Im ****ed. Note that by this time I was as pissed as a slavic grandmother after you refuse to eat while saying you ate a whole lamb a minute ago ( VERY VERY PISSED). That is when this conversation happened.

Chat started on 26 Jan 2019, 11:30 AM (GMT+0)

(11:30:50)	*** Ivan joined the chat ***

(11:30:50)	Ivan My phone has yet again broke down, I am sick of this ****. It has happened again and again for days. now it says my device is corrupt even though i have not unlocked it or anything else. Refund me or send me a new device because you are using MY TIME for something I PAID

(11:30:52)	Customer Service: Hey there! Sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.

(11:30:57)	Customer Service: Thanks for contacting OnePlus Customer Support, please wait a moment while our agents attend to you.

(11:31:52)	Customer Service: Hey there! Sorry to keep you waiting but it looks like all of our chat agents are busy at the moment. We thank you for your patience and we'll be right with you as soon as the next agent is available.

(11:33:22)	*** Kyla Dsouza joined the chat ***

(11:33:24)	Kyla Dsouza: Thank you for contacting OnePlus Customer Support .My Name is Kyla Dsouza. I would be more than happy to help you

(11:33:33)	Kyla Dsouza: Hi Ivan, How are you doing today ?

(11:33:40)	Ivan : VEry bad

(11:33:56)	Ivan : Like the past two months when i contacted support

(11:34:20)	Ivan : Lost all my data with a factory wipe, and got nothing because now i have new problems

(11:34:39)	Ivan : And i will not go through this process again

(11:34:52)	Ivan : Having a session with your agent etc.

(11:35:12)	Kyla Dsouza: we are really sorry for the inconvenience caused to you Ivan.

(11:35:37)	Kyla Dsouza: Could you please confirm which device are you using ?

(11:35:44 Ivan: Oneplus 5

(11:35:52)	Ivan: unfortunatly

(11:36:04)Ivan: 8gb version

(11:36:31)	Ivan: and every time i used your update my phone is corrupted

(11:36:33)	Kyla Dsouza: We apologize for this .

(11:36:45)	Kyla Dsouza: Please help me with your order number

(11:37:17)	Ivan: i have no idea where i found it but i sent it in the previous conversation with you

(11:37:39)	Kyla Dsouza: Please help me with your IMEI number

(11:37:56)	Ivan : where to find it

(11:38:13)	Kyla Dsouza: Is the device screen working Ivan ?

(11:38:27)	Kyla Dsouza: If yes please dial *#06#

(11:38:28)	Ivan: I will not boot on

(11:38:32)	Ivan: boot

(11:38:58)	Kyla Dsouza: Sorry for the inconvenience please help me with your registered E-mail ID.

(11:39:19)	Ivan : ivanxxxxxx@gmail.com

(11:39:28)	Kyla Dsouza: Thank you for the information. Please give me 2-3 minutes to check on this. Thank you.

(11:39:44)Ivan: i have like 20 emails with, you should find it

(11:40:21)	Kyla Dsouza: Please confirm this information: Ivan xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

(11:40:32)	Ivan: I confirm

(11:41:14)	Kyla Dsouza: You have a OnePlus5 Midnight black is that right ?

(11:41:22)	Ivan: yes

(11:41:41)	Kyla Dsouza: xxxxxxxxxxxxxxxxxxxxxx this is your order number please note it down future reference

(11:42:20)Kyla Dsouza: Could you please confirm if you want to send in your device for repair ?

(11:42:27)	Ivan: no

(11:42:37)	Ivan : i do not

(11:42:54)Ivan: if you buy a car, can i take it away for weeks?

(11:43:13)	Kyla Dsouza: Was there any accidental damage Ivan ?

(11:43:19)	Ivan: no there was not

(11:43:27)	Ivan: only damage was your update

(11:43:39)	Ivan : and i used this phone like a 70yo grandmother

(11:43:46)Kyla Dsouza: We are really sorry for the inconvenience caused to you Ivan.

(11:43:58)Ivan : i already lost all my work and personal files

(11:44:04)Ivan : and will not loose them, again

(11:44:31)	Ivan : i go to sleep, wake up to a corrupted device

(11:44:47)Ivan : since when do people pay for that?

(11:45:00)Ivan : its outrageous

(11:46:05)Kyla Dsouza: I do understand your concern Ivan, However the only option we have for you is to get a flash done for your device by sending it to the service center.

(11:47:12)	Ivan: no problem, then the only option i have is to order a new device for a company that cares an instead of waiting for your ****ty repair that will not work- waste my time to trash your company of the forums

(11:47:37)	Ivan: as i said i have been through this and will not waste more time

(11:48:35)Ivan: my device has already been flashed by ur rom and did not work

(11:48:51)	Ivan : so why would it work now?

(11:49:21)	Ivan : im pretty sure you can read my previous conversation when i was polite and helpfull

(11:49:31)	Kyla Dsouza: Sorry to hear that you feel that way Ivan, We do appreciate you being a loyal customer to us, Your device is till under warranty and the repair will be free of cost and also the service center can check it better and help you with all the issues that your facing.

(11:50:05)Ivan: BUT DOES WARRANTY GIVE ME A PHONE WHILE I WAIT WEEKS?

(11:50:07)Ivan: NO

(11:50:12)	Ivan: so i will not undergo this

(11:50:16)	Kyla Dsouza: And the repair will take within 5-7 business days .

(11:50:56)Ivan: this is what you get when you give an underdog a shot

(11:51:12)	Ivan: never again trust you with any kind of transaction

(11:51:27)	Ivan : first broke down not even a year into the warranty

(11:51:45)	Ivan : thats pure disrespect ofor a paying customer

(11:51:49)	Kyla Dsouza: Sorry for the inconvenience caused to you Ivan, This is the only option I have for you, I really wish I could do more for you, but unfortunately these are the only option i am left with.

(11:52:11)	Ivan: shamefull

(11:52:40)Ivan: ill need a copy oif this for the forums, thank you

(11:53:05)	Ivan: i guess its better to get thrashed then to refund a customer you failed to satisfy

(11:54:30)Kyla Dsouza: We are really sorry for the inconvenience caused to you Ivan.

(11:54:45)Kyla Dsouza: The transcript will be sent to you once the chat ends

(11:54:49)Kyla Dsouza: Is there anything else that I can help you with?

(11:55:31)	Ivan: yeah, help me by having to withdraw as much phones as you sold so you go bankrupt. have a ****ty day, just like me

(11:56:15)	*** Ivan left the chat ***

Note: I realize I was being a spoiled ***** with the CS agent and I know they have to follow protocol but I was very pissed at the time and I was hoping they might give me a (partia) refund.