[Samsung Galaxy S7 Edge Questions and Answers] haidernawaz99:
My Galaxy S7 edge Duos used to crash and then restart itself, but now the issue has escalated. Now it randomly shuts down, and pressing down power button doesn't turn the phone on (I have tried Power+volume down). After several hours, when I put it to charge it turns on, and the battery is always at 0%, even though the phone 80%+ charge before crashing. Some times it makes sound, demonic like when its about to crash, sometimes it doesn't. Some times the capacitive touch keys have lights on, sometimes it doesn't. It is totally random so i can't really pinpoint the issue.

It has the Dec security patch and is on android 8.0

[IMG="Here's the phone during crash"]https://i.imgur.com/tC8CXPi.jpg[/IMG]

Here's the phone during crash

Here's the log

01-24 13:29:29.448 13751 14310 W AudioCapabilities: Unsupported mime audio/mpeg-L1
01-24 13:29:29.448 13751 14310 W AudioCapabilities: Unsupported mime audio/mpeg-L2
01-24 13:29:29.449 13751 14310 W AudioCapabilities: Unsupported mime audio/x-ms-wma
01-24 13:29:29.449 13751 14310 W AudioCapabilities: Unsupported mime audio/x-ima
01-24 13:29:29.452 13751 14310 W VideoCapabilities: Unrecognized profile 2130706433 for video/avc
01-24 13:29:29.452 13751 14310 W VideoCapabilities: Unrecognized profile 2130706434 for video/avc
01-24 13:29:29.453 13751 14310 W VideoCapabilities: Unrecognized profile 2130706433 for video/avc
01-24 13:29:29.453 13751 14310 W VideoCapabilities: Unrecognized profile 2130706434 for video/avc
01-24 13:29:29.458 13751 13891 D OpenGLRenderer: eglDestroySurface = 0xc58ebe78
01-24 13:29:29.459 3647 8672 V WindowManager: Relayout Window{4b19dc8 u0 com.microsoft.office.outlook/com.acompli.acompli.ui.onboarding.Office365LoginActivity}: viewVisibility=8 req=1080x1920 WM.LayoutParams{(0,0)(fillxfill) sim=#120 ty=1 fl=#81810100 pfl=0x20000 wanim=0x10302fd vsysui=0x2600 needsMenuKey=2 colorMode=0 naviIconColor=0}
01-24 13:29:29.462 13751 13751 D ViewRootImpl@fac5886[Office365LoginActivity]: Relayout returned: old=[0,0][1080,1920] new=[0,0][1080,1920] result=0x5 surface={valid=false 0} changed=true
01-24 13:29:29.467 13751 14310 W VideoCapabilities: Unsupported mime video/wvc1
01-24 13:29:29.468 13751 14310 W VideoCapabilities: Unsupported mime video/x-ms-wmv
01-24 13:29:29.469 13751 14310 W VideoCapabilities: Unrecognized profile 2130706433 for video/avc
01-24 13:29:29.469 13751 14310 W VideoCapabilities: Unrecognized profile 2130706434 for video/avc
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: Display[0] configurations (* current):
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: * 0: 1440x2560, xdpi=537.882019, ydpi=532.982971, refresh=16949152
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: numHwLayers=6, flags=00000000
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: type | handle | hint | flag | tr | blnd | format | source crop (l,t,r,b) | frame | name
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: -----------+----------+------+------+----+------+-------------+--------------------------------+------------------------+------
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: HWC | 7c58eb6180 | 0000 | 0020 | 00 | 0100 | RGBA_8888 | 3.0, 0.0, 1080.0, 1920.0 | 0, 0, 1077, 1920 | com.microsoft.office.outlook/com.acompli.acompli.ui.onboarding.Office365LoginActivity#0
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: GLES | 00000000 | 0000 | 0200 | 00 | 0105 | ? ffffffff | 0.0, 0.0, -1.0, -1.0 | 0, 0, 1080, 1920 | com.microsoft.office.outlook/com.microsoft.aad.adal.AuthenticationActivity_dim#0
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: HWC | 7c5e22d840 | 0000 | 0020 | 00 | 0100 | RGBA_8888 | 0.0, 0.0, 162.0, 1920.0 | 918, 0, 1080, 1920 | com.microsoft.office.outlook/com.microsoft.aad.adal.AuthenticationActivity#0
01-24 13:29:29.478 3198 3198 D SurfaceFlinger:
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: HWC | 7c58edbb00 | 0000 | 0000 | 00 | 0105 | RGBA_8888 | 0.0, 0.0, 1080.0, 72.0 | 0, 0, 1080, 72 | StatusBar#0
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: HWC | 7c58f48000 | 0000 | 0000 | 00 | 0105 | RGBA_8888 | 0.0, 0.0, 67.0, 373.0 | 1013, 556, 1080, 929 | com.samsung.android.app.cocktailbarservice/com.samsung.android.app.cocktailbarservice.CocktailBarService#0
01-24 13:29:29.478 3198 3198 D SurfaceFlinger: FB TARGET | 7c5a1f5e40 | 0000 | 0000 | 00 | 0105 | RGBA_8888 | 0.0, 0.0, 1440.0, 2560.0 | 0, 0, 1440, 2560 | HWC_FRAMEBUFFER_TARGET
01-24 13:29:29.487 13751 14310 I VideoCapabilities: Unsupported profile 4 for video/mp4v-es
01-24 13:29:29.522 13751 14310 W VideoCapabilities: Unrecognized profile/level 1/32 for video/mp4v-es
01-24 13:29:29.522 13751 14310 W VideoCapabilities: Unrecognized profile/level 32768/2 for video/mp4v-es
01-24 13:29:29.522 13751 14310 W VideoCapabilities: Unrecognized profile/level 32768/64 for video/mp4v-es
01-24 13:29:29.526 13751 14310 W VideoCapabilities: Unsupported mime video/wvc1
01-24 13:29:29.528 13751 14310 W VideoCapabilities: Unsupported mime video/x-ms-wmv
01-24 13:29:29.530 13751 14310 W VideoCapabilities: Unsupported mime video/x-ms-wmv7
01-24 13:29:29.532 13751 14310 W VideoCapabilities: Unsupported mime video/x-ms-wmv8
01-24 13:29:29.534 13751 14310 W VideoCapabilities: Unsupported mime video/mp43
01-24 13:29:29.540 13751 14310 W VideoCapabilities: Unsupported mime video/sorenson