[Tilt, TyTN II, MDA Vario III Accessories] matthewpcorley:
Problems with Parrot MK6100 and ATT Tilt

I'm having some major problems with my hands free Parrot MK6100. Talk about an overpriced piece of crap! I contacted Parrot about the problem, and this is the response I got! WOW, the Fench and thier customer service!

Matthew,

I would like to make something very clear to you. It is not Parrot or any other companies job to do your research before you make a purchase. You stated everything worked great until YOU got a new phone. Nowhere on our website does it state that the HTC Tilt is compatible with the MK6100. If you would have looked at our forum, you would see other people with HTC phones reporting audio issues a while back. If you would have called us or sent us an email, we would have told you this information & suggested against getting that phone. It is your personal responsibility to educate yourself before making a purchase & especially with technology products. Ex. I just bought a camcorder & I spent a week researching until I made my purchase & I will stick by my educated purchase & not complain at all. I think my point is clear & now we can move on.

This is a dynamic industry. We have no control over how Windows, LG, Samsung, Sony Ericsson, Nokia, Motorola, Treo, & HTC, design & develop their hardware & software to work with Bluetooth. Ocassionaly there are problems with phones. We do the best we can to resolve these problems as fast as possible even if it is not our problem to begin with. How many of the cell phone companies that you have talked to do that? They always "pass the buck". We do not. We take pride in our products & have a much larger phone compatibility base than any other car kit on the market. We also make a superior product.

First, We have no problems with the contacts synchronizing with the car kit here in the lab. All contacts from the SIM & phone memory synchronize. Second, the audio issue will be resolved. We work directly with HTC & have been working on this issue for a while. As Jim stated, we just released a fix for our 2 most popular car kits, the CK3100 & the 3200LS & that we expect a release for the MK6100 soon as well.

Please perform the following & see if your contact list will synchronize.

Delete the phone from the car kit (Settings - Paired Devices - your phone - Delete)

Delete the MK6100 from your phone's Bluetooth settings (Long press the MK6100 - Delete)

Reset your phone (Remove the battery for 1 minute, replace & restart)

Once the phone is back on, search for add new device from the phone's Bluetooth settings, select the MK6100, & enter pin 0000.

I will keep your ticket open & inform you of any new information about the MK6100 & the Tilt audio issue. By the way, the phone is actually turning off hands-free when this happens, not the car kit. You can get the audio on the kit by pressing the Menu on the phone & select Turn Hands-free On. Please do not do this while driving for obvious safety reasons.

We may have other options for you if you absolutely can not wait for an update. Let's try moving in a positive direction please.

Thank you for choosing Parrot

Jason Moore

Technical Support

877-972-7768