yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] TKA77:
I have the same problem, does erecovery update work with emui9?

(text copied from play store) "Update via eRecovery is supported by all versions of EMUI, with the exception of EMUI 9 (In the future, support for EMUI 9 is also likely to be added)."
[Huawei P20 Pro Guides, News, & Discussion] flowchilla:
i downgrade -> emui 8, but FF DNS <-> eRecovery still not work..

maybe server error, "the registerd ip for Update" is wrong , maybe FF DNS problem

i mean this:
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
Normally eRecovery connects to Huawei servers and downloads latest firmware available, right? By changing DNS eRecovery connects to FF servers to download firmware. In both cases error is the same which means it cannot be due to servers being overloaded. There has to be a reason why we get those errors. I've searched many threads on XDA and many users are reporting same error on various Huawei devices but no one really knows what causes the error or how to fix it... very annoying....

---------- Post added at 19:43 ---------- Previous post was at 19:41 ----------

I've noticed the same thing. FF shows different IP than I have...

I have just found that FF app gives you link to test if your DNS is set up correctly http://query.hicloud.com/checkConnect.action

Without DNS I get "Error 404" in chrome on my laptop. With DNS i get "Connected to TeamMT Server". In eRecovery I get the ususal error in both cases...
[Huawei P20 Pro Guides, News, & Discussion] xBenny:
Compelete update 163 to 195 right now.

Presented IP is not your. I have public IP and IP listed in FF is not my. I use combination erecovery and FF for windows for update to 195
[Huawei P20 Pro Guides, News, & Discussion] brain75:
Can you explane how did it ?
[Huawei P20 Pro Guides, News, & Discussion] xBenny:
PM
[Huawei P20 Pro Guides, News, & Discussion] muffi3n:
I also have an interest in knowing how you did
[Huawei P20 Pro Guides, News, & Discussion] xBenny:
So my english is not good to write tutorial. I can help you trought teamviewer and then you can write tutorial :)
[Huawei P20 Pro Guides, News, & Discussion] brain75:
Dear all !

I asked my friend in Huawei about software version 195. This version is not official at the moment. This version is under testing.
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
If it's a test build then why does it show up as "approved for install" FF?
[Huawei P20 Pro Guides, News, & Discussion] mauritz1972:
I follow all the steps and firmware approved 9.0. At the moment of downloading to install, the firmware is 8.1. Am I doing something wrong?
[Huawei P20 Pro Guides, News, & Discussion] Carlitto19:
DNS wrong setted

Wysłane z mojego CLT-L09 przy użyciu Tapatalka
[Huawei P20 Pro Guides, News, & Discussion] mauritz1972:
I followed step by step. Using windows 10 hotspot.
[Huawei P20 Pro Guides, News, & Discussion] Carlitto19:
Try to change DNS also in your main network connection

Wysłane z mojego CLT-L09 przy użyciu Tapatalka
[Huawei P20 Pro Guides, News, & Discussion] mauritz1972:
Fixed. Thanks.
[Huawei P20 Pro Guides, News, & Discussion] Aodrulez:
My DNS settings are all fine. But it always fails at "Getting package info". Am also noticing that the IP address as well as firmware url displayed when I click "register" button in FF program is wrong (both PC version & Android).

Another interesting update is, now both the .195 (CLT-L09 as well as CLT-L29) firmwares are approved for my device (CLT-L29C432). Which one do I select?
[Huawei P20 Pro Guides, News, & Discussion] Carlitto19:
When I was choosing wrong one, the erecovery tried to download my current firmware (8.1) so I picked another one and was OK

Wysłane z mojego CLT-L09 przy użyciu Tapatalka
[Huawei P20 Pro Guides, News, & Discussion] tomandco:
Hi everyone!

So I am following this thread since a week or so. I got my P20 Pro 10 days ago. CLT-L29C636 (from Malaysia) . The last update I had is 8.1.0.155(C636). in other words it is an October update... Also I am located in California.

I did try several try to update through erecovery Firmware Finder. I changed the DNS, I got different approved released update (including the 9.0.168). So everything seems easy but at the end, for every single try I made I got the same message: "Getting package info failed".

I tried also with a Malaysian VPN adress. I factory reset my phone twice and I also tried HiSuite. Nothing works...

Then I contacted Huawei Malaysia (since the US team told me to do that). The Malaysian team told me I might never get any update since I don't have Malaysian SIM card in my phone. After keep insisting to get help, they accepted to escalate my concern in order to push the last update on my phone. At this point I am waiting for their feedback. They supposed to get back to me in the next 48h.

I'll post the result obviously.

Besides of that I was wondering if you think that we might not get any update without a local SIM card makes sense or not? It seems exaggerate to me. If that was true, how come some (non local) got the updates and some others don't ?

Anyway, I just wanted to share my experience and see if anyone has any idea.

Cheers !
[Huawei P20 Pro Guides, News, & Discussion] oslo83:
An old unactivated sim card from same firmware's region will do the trick and will enable OTA.
[Huawei P20 Pro Guides, News, & Discussion] tomandco:
Yep I was thinking about that and find a local SIM card to try. Need to figure out where I can find that ;)
[Huawei P20 Pro Guides, News, & Discussion] XxReApErxX:
So, did you get the update?

Enviado desde mi CLT-L09 mediante Tapatalk
[Huawei P20 Pro Guides, News, & Discussion] tomandco:
Absolutely nothing yet. Still waiting. I'm gonna bug them one more time tomorrow.
[Huawei P20 Pro Guides, News, & Discussion] Aodrulez:
Has anyone here managed to update from .163 to .195 using FF DNS method? All my settings seem to be correct and all I get is "Getting package info failed" in erecovery mode.
[Huawei P20 Pro Guides, News, & Discussion] muffi3n:
I've upgraded my used OTG method

Enviado do meu CLT-L09 através do Tapatalk
[Huawei P20 Pro Guides, News, & Discussion] ULJ:
I did. No problems at all.
[Huawei P20 Pro Guides, News, & Discussion] TKA77:
same here, update from version 8.1 to version 9 was successful through erecovery but in 9 version it is not possible to get the erecovery update (.163 -> .195) even in the same way (dns ok)
[Huawei P20 Pro Guides, News, & Discussion] ULJ:
That is not correct. I did it without problems. Updated fra .163 to .195
[Huawei P20 Pro Guides, News, & Discussion] TKA77:
I don't know what is the problem for myself when that update fails. (tried many times). Same dns settings as first time (8.1-> 9) but now comes error message "Getting package info failed"

Maybe I have to wait for the OTA update ......?
[Huawei P20 Pro Guides, News, & Discussion] ULJ:
I got the error the first time updating to 195. I just restarted the download. Perhaps I reconnected to the wifi hotspot. Can't remember. But the update installed the second time.
[Huawei P20 Pro Guides, News, & Discussion] hamada13135:
Getting package info failed

I tried this method but it says Getting package info failed in the Erecovery and download mode.

Some people in this thread are reporting it this month.

I am connected to the DNS server correctly because the FF’s check server says successfully connected.

The firmware I choose says approved even from before I changed the DNS.

I disabled the ipv6 in my wifi router.

I tried it with both TP-Link wifi router and Huawei mobile router. But doesn’t work. Getting package info fails.

As someone posted here, after I changed the DNS, when I try to check if a firmware is approved, the FF app in android CRASHES and RESTARTS. I can check it with LTE or without DNS changed, and I can see the firmware approved.

I guess there is a bug in the FF server this week.

But I haven’t tried it with my PC so I should try it with PC. Someone said the same error occurred even though he tried it with PC though. Sorry for not having tried with PC yet.

My device isn’t P20 Pro but Nova 3, sorry.

Japanese Nova 3, 8.20.138 (C635), PAR-LX9C635. PAR-LX9C636E2R1P3B170 is approved. I am worried its C636, not C635. It might be the reason of the error.

The newest version to my C635 model in FF is PAR-LX9C635E3R1P3B170-SP52, and it’s NOT approved.

EMUI9 for Japanese Nova 3 has officially started to be rolled out, from 1 February.
[Huawei P20 Pro Guides, News, & Discussion] Aodrulez:
This worked for me:

https://xdaforums.com/showpost.php?p=78850439&postcount=1334

Am now up on .195 from .163 (CLT-L29C432) The only weird part is that change-log text is empty. No data was lost & works just like it hopefully should though.
[Huawei P20 Pro Guides, News, & Discussion] fregor:
This method doesn't work with Emui 9.
[Huawei P20 Pro Guides, News, & Discussion] madoxx77:
I was able to "update", it said update successful but im still on same build number as before
[Huawei P20 Pro Guides, News, & Discussion] vidanorbert:
Update twice! Its working!
[Huawei P20 Pro Guides, News, & Discussion] inneyeseakay:
Anyone successfully updated C55 model to pie? I keep getting failures during the "Getting Package Info" stage of eRecovery, even though my DNS test passes on the app.

EDIT: Nevermind... registered firmware through the PC instead of the app and it worked.
[Huawei P20 Pro Guides, News, & Discussion] arty_a:
OK, guys, I think I have a way to make eRocevery method to work for .163 -> .195 upgrade.

I already upgraded (with other method) and I really don't have the time to play with rolling back and checking it, so I need a volunteer with .163 that want's to try it. Ideally someone who will be able to recover the phone if something goes wrong...

Basically everything is exactly the same (DNS change, using FF, etc.) the only thing that changes is the version you need to register in FF. If it will work I can write instructions for everyone to use.

Please PM me if anyone wants to do it.
[Huawei P20 Pro Guides, News, & Discussion] tomandco:
I gave up

So this is to conclude my painful experience with the P20 pro. After almost a month I never got any update from Huawei Malaysia. I never made successful to update through FF finder neither. I spent way too much time with that and decided to return my phone (amazon).

I just bought the Mate 20 pro which is updated (for now). So far the experience is much nicer and the phone seems more " compatible" in the US even if the phone is obviously not a US version.
[Huawei P20 Pro Guides, News, & Discussion] olafsand:
This method dont work anymore? I always get fail error in eRecovery :/
[Huawei P20 Pro Guides, News, & Discussion] ULJ:
Yeah, I think this has stopped working. I just this method two times before but it does not work anymore. Each time I try I get "Getting package info failed".
[Huawei P20 Pro Guides, News, & Discussion] Sp4m3r55:
i entered a wrong firmware and mu phone stock on honor logo and gives me this message

how do i restore my last rom or fix this device plz
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
Yeah keeps happening, i don't understand why Huawei are being dicks about updates and not allowing us to unlock the bootloader for free, other companies literally don't care its all "Your risk, your warranty is void" and they give you your bootloader unlock code.
[Huawei P20 Pro Guides, News, & Discussion] blufreak:
You should be able to boot to recovery and connect to normal WiFi and install stock rom
[Huawei P20 Pro Guides, News, & Discussion] Jack D.:
This is gold. Pure gold. Thank you.
[Huawei P20 Pro Guides, News, & Discussion] chrissyyyw:
Can someone explain the difference between firmware on Firmware finder labelled Charlotte-CLT LGRP2 and just CLT-LGRP2?
[Huawei P20 Pro Guides, News, & Discussion] n1kkochu:
did this stopped working? always getting failed to get package info., ty
[Huawei P20 Pro Guides, News, & Discussion] jabi_james:
not working..either on router with changed dns or wifi hotspot..

nova 3i..

getting package info failed..

update.zip is approved for my phone..
[Huawei P20 Pro Guides, News, & Discussion] mrcalladine:
is it me or haven't I had any security updates since December 2018.
[Huawei P20 Pro Guides, News, & Discussion] blufreak:
Standard for C782 UK version. Though believe there's one circulating so shouldn't be long
[Huawei P20 Pro Guides, News, & Discussion] mrcalladine:
Thanks a lot for info.
[Huawei P20 Pro Guides, News, & Discussion] skylirizm:
EDIT: Switched the phone on today and the Update came OTA. So it's matter of waiting I guess!

Hey all,

Been trying this for the last 2 hours with a Mate 9.

I can't change my DNS settings due to my router being locked by my ISP.

So I have a Windows 10 laptop set up with a Hotspot and that has the DNS settings for Firmware Finder.

And then I am connected to my actual router with the laptop as well.

I have followed this guide with this exact phone about 3 or 4 months ago and it worked perfect.

Now, I do all the instructions and register the new Android Pie update through FF and then put the phone into eRecovery and it connects to the WiFi hotspot and then it verifies package and then starts to download the Oreo update that I last installed on the phone. And that's 2.7GB as opposed to the 3.16GB for the Pie update.

Factory reset it and still the same (Tried again and cleared cache also)

Tried a different laptop, same thing.

Even tried to connect the laptop to my phone hotspot, then setup the Windows 10 laptops hotspot and try through that and same thing so I have absolutely NO CLUE what is going on.

EDIT: I tried to download the files using the source of the firmware and it's downloading a 2.7GB file for all that's listed as 3.1GB. This is really strange. Should I just give it a go and see if it updates to Pie :/ (Supposedly you can't upgrade to EMUI 9 via sdcard method so that sucks)

EDIT 2: Downloaded what came up in eRecovery and sure enough, the ROM I downloaded months ago and installed on the phone comes up. I have no idea what to do now.

Can anyone help on this one?

Thanks :D
[Huawei P20 Pro Guides, News, & Discussion] krGemini:
followed all steps successfully but still stuck on downloading at 0% in eRecovery, trying to download 9.0.0.191 for Mate 9 C432.

Update: the package display "get info failed" at 1st attempt but on 2nd attempt it shows the exact info/name & size of the package but still stuck at 0%.
[Huawei P20 Pro Guides, News, & Discussion] slugger09:
Take it this isn't working any more? I've gave up trying
[Huawei P20 Pro Guides, News, & Discussion] zorzgeo:
My P20 don't see my home network in eRecovery whatever setting i set up :(

Where i am wrong?

(in phone mode wifi connection working like a charm)
[Huawei P20 Pro Guides, News, & Discussion] spityu85hun:
not use hidden ssid...
[Huawei P20 Pro Guides, News, & Discussion] zorzgeo:
All is transparent and visible.

In normal phone mode all networks are visible (my home too)

:(
[Huawei P20 Pro Guides, News, & Discussion] Bruce666:
Well... I set DNS on router and on PC i get information Connected to TeamMT Server, so that one is correct. But on eRecovery I get error "Getting package info Failed".

DNS main set to 188..... secondary dns 1.2.3.4
[Huawei P20 Pro Guides, News, & Discussion] battleeagle:
hi,

how exactly did you manage this to work? i'm with the same unitymedia problem and i cant solv this dns problem. my phone only finds the c432 version, even with the dns and everything set up. when i deactivate ipv6 i'm only getting the package info failed error :crying:
[Huawei P20 Pro Guides, News, & Discussion] Luis2k33-XDA:
***

First, what version you got?

Did you follow the guide to create a new hotspot wifi with windows 10?
[Huawei P20 Pro Guides, News, & Discussion] battleeagle:
i'm on 8.1 .161 c432 and i tried to install 9.0 .159, the only approved one i could find.

yes. i did set up the hotspot. i tried variants of changing the dns, incoming (to router) and outgoing (to phone) with ipv6 enabled and disabled, but with no luck.

and yes i'm connected to the hotspot in erecovery

i can't help myself anymore, i hope you guys can help out.
[Huawei P20 Pro Guides, News, & Discussion] Luis2k33-XDA:
Try to change the dns only in one side, the firmware for the c432 variant is 9.0.0.163, this is why it's failing
[Huawei P20 Pro Guides, News, & Discussion] argh9:
Firmware Finder: "Added support for installing firmware via eRecovery, but for this you need to have a Wi-Fi router. Update via eRecovery is supported by all versions of EMUI, with the exception of EMUI 9 (In the future, support for EMUI 9 is also likely to be added)."

Makes sense, guess I need a usb-c to usb adapter together with a usb drive then?
[Huawei P20 Pro Guides, News, & Discussion] battleeagle:
thank you! now it's downloading :good:
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
Hey, let us know how it goes? I want to do this as well...... Tomorrow
[Huawei P20 Pro Guides, News, & Discussion] badbar:
Guys what link i must register couse when i try register one from file list i get error
[Huawei P20 Pro Guides, News, & Discussion] Luis2k33-XDA:
You're not following the guide, read carefully each step, the link you must to copy its from the changelog not the filelist, click on blank space in changelog box, right click and copy/ paste, it's the link you must to register later also to allow the download
[Huawei P20 Pro Guides, News, & Discussion] battleeagle:
yeah sure!

1. set up the win10 hotspot

2. open ff, chose the right firmware and register the changelog-link

3. set up the dns (ipv4) in your wifi module (incoming from router) https://support.opendns.com/hc/en-us/articles/228007207-Windows-10-Configuration

4. now put your phone in erecovery and update via the hotspot

5. change your dns back to default

i did not turn off the ipv6 protocol

i hope this is enough, now my phone finished downloading
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
Thanks, for the information can you please post some Screenshots from version and some other stuff, thanks.
[Huawei P20 Pro Guides, News, & Discussion] badbar:
Sorry english is not my native languahe so i can miss understand something ?
[Huawei P20 Pro Guides, News, & Discussion] jaju123:
I tried but it took like 20 minutes to download 2% of the p20 pro EMUI 9 c782 update. The DNS is just insanely slow. Did anyone else have same problem?
[Huawei P20 Pro Guides, News, & Discussion] ULJ:
Nope, not here. Updated two days ago.
[Huawei P20 Pro Guides, News, & Discussion] kokoboko73:
How do you set up wifi direct on laptop.. I have windows 10 and dont see option for that. I did hotspot but erecovery is looking for wifi and connects to router not to phone network data
[Huawei P20 Pro Guides, News, & Discussion] :
This method works for me but eRecovery tries to download a firmware for L09 version and my phone is L29. Is this normal?

EML-L29 C432 here
[Huawei P20 Pro Guides, News, & Discussion] Bazilius:
I have been trying for hours and it's still at 40%. I am afraid that I will burn my screen at the end. F*ck you Huawei for forcing us to do this.

Two days ago not so many people were aware of this method. Now it's clearly jammed.
[Huawei P20 Pro Guides, News, & Discussion] MarcelKoeln:
Updated about two hours ago. Took me about 20 minutes to download the Firmware.

Gesendet von meinem CLT-L29 mit Tapatalk
[Huawei P20 Pro Guides, News, & Discussion] Bazilius:
In Germany maybe. In Greece however it is impossible. It advances 3 to 5% on a raw and then it stucks for minutes or even hours.
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
I am on CLT-L09 C432 and in recovery it always takes me to download the 161 version whereas I am already on that version any suggestions? Thanks
[Huawei P20 Pro Guides, News, & Discussion] david.giessing:
Two possiblities: You did not register for the update correctly with firmware finder or your phone is connected to the internet without the changed DNS entry.
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
Do I need to register the update via app or via software over PC? I changed the ipv4 settings to the given DNS or what am I doing wrong?
[Huawei P20 Pro Guides, News, & Discussion] Bazilius:
Disable IPv6 on the router and register through Firmware Finder on your phone, while you are connected to the same Wi-Fi on which you will do the update. It's better to disable mobile data too so you are connected only to the Wi-Fi. When you are registering, you are actually registering your IP, so it should be the same as the one from which you will do the update later.
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
I am doing through WIFI Hotspot from windows 10, because my Router does'nt allow the change DNS function. I can see on the app on my phone when I register the register the update it shows another ip instead what my phone shows, so this might be the cause ?
[Huawei P20 Pro Guides, News, & Discussion] david.giessing:
I registered the update on the PC so maybe try that. I also disabled IPv6 but I do not know for sure if that helped the cause.
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
As I cannot disable the IPV6 on PC, I don't think it will not work for me in that way (I might try it with another Laptop)
[Huawei P20 Pro Guides, News, & Discussion] david.giessing:
why can you not disable it?
[Huawei P20 Pro Guides, News, & Discussion] Bazilius:
I don't know which IP you see on your phone and how, but what matters is the external IP that websites out of your LAN see, not the one starting with 192.
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
Because my router does'nt support (Unity Media Germany) manuall DNS
[Huawei P20 Pro Guides, News, & Discussion] david.giessing:
Yes mine is the same. You can however assign a manual DNS inside windows 10 network settings for the connection to the router which has the same effect, and then you need to use the laptop as a hotspot for the phone so the phone is also using the manual DNS then
[Huawei P20 Pro Guides, News, & Discussion] Luis2k33-XDA:
***

I cannot understand how difficult you make this very easy guide, follow each step and you will success, use firmware finder on PC, not in the APP (this guide its to do in PC), not needed to disable IPv6 in computer, and its only needed change the DNS server in your WiFi HotSpot adapter, you have everything in this guide to make it easy
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Worked a treat on my C782 in the UK. No data loss either.

I did it with the Firmware Finder app. Updated from .159

Thanks for the tutorial ?
[Huawei P20 Pro Guides, News, & Discussion] Yasi092:
It worked for me, thanks for the guide and thanks to ff too.

Thank you so much.

Regards
[Huawei P20 Pro Guides, News, & Discussion] kart_man_21:
Will this factory reset my phone? Or will it keep all apps and documents on my phone?
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
No all your data will be kept as it is. It did worked for me at last :highfive:
[Huawei P20 Pro Guides, News, & Discussion] kart_man_21:
Great, will immediately test this:good:
[Huawei P20 Pro Guides, News, & Discussion] Aodrulez:
It did for me. I disabled fingerprints and pin lock, maybe that's why. But even then, this is super easy and convenient. Kudos!
[Huawei P20 Pro Guides, News, & Discussion] warface:
Did you check if it was approved to install first?

I'm getting not approved and both the .161 update and the pie update.
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
When you click "check availability"hold it for a couple of seconds and it should say the firmware is approved like below.

I then made a WiFi hotspot on windows 10 and entered the DNS that was displayed on firmware finder, booted to eRecovery add installed

If it says it's not approved go ahead with what I did above and it should change to approved when you register the firmware and your IMEI
[Huawei P20 Pro Guides, News, & Discussion] warface:
I can get it to "approve" and register the pie update, but Erecovery just tries to download the firmware I'm on (159).

I'll leave it till tomorrow and have another go.
[Huawei P20 Pro Guides, News, & Discussion] kart_man_21:
Worked like a charm, took some time to download but everything went flawless! Kudos