yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Questions & Answers] Cobthaich:
I have been reading through this section and others with P20 Pro users experiencing different issues with Pie ie. Possible memory leak etc. Has any of the Canadian variant users experienced any issues with upgrading. I am on Rogers still waiting for the update and looking at possibly doing it through the Firmware finder method but if people are experiencing issues I don't mind waiting until it is all rectified.
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
This is beyond frustrating. I try changing DNS servers on my Cogeco router and they keep coming back as 1.1.1.1 and 1.0.0.1 I tried registering my device with firmware finder and booted into erecovery only to get that the latest update is the EXACT same as I already have. Do i need to disable DHCP on the router or something? My Mac finds that Huawei DNS address when I pull up the DNS addresses in Terminal but my phone doesn't connect to that Huawei page. HELP !!!! I'm with Fido and tomorrow is supposedly the last day of the rollout. There's already people *****ing their P20 didn't get the update in the alloted OS update schedule so I won't be the least bit surprised when the P20 Pro users are in the same boat.

Please no assistance from the people who don't own the CLT-04 version of this phone. Our devices aren't the same and those comments while trying to be helpful only aid in confusing the situation. Apps you get in Europe or Asia you can't get in Canada.
[Huawei P20 Pro Questions & Answers] hisea:
When you change DNS and stuff basically it's tricking your phone to think TeamMT(FF) server is Huawei's official server. you are NOT downloading from Huawei and I don't think Huawei will recommend this practice.

Also I notice there's a size difference between Huawei official download and FF download.

Seeing many ppl blaming Huawei for the frustrating process for upgrading, I realize they probably don't know that they are downloading a firmware for Russia. I'm not suggesting FF/Team is doing anything malisous with the firmware. Just an FYI so ppl know what they are doing.

For me I want to get official and I haven't got the upgrade yet. It's not that frustrating. You just have to be patient.

My wife got it her IMEI ends with 310*****, then my friend with 314*****, mine is the newest 315*****. So hopefully it will be soon for me.
[Huawei P20 Pro Questions & Answers] gd6noob:
Have you guys tried the HiCare App method? try changing to other regions that have already gotten the update
[Huawei P20 Pro Questions & Answers] :
What I find interesting is that Rogers has removed the update to Pie schedule from their website. There is currently no update schedule for the P20 Pro.....to be continued [emoji848]
[Huawei P20 Pro Questions & Answers] Wiggums:
My IMEI is 301***** and there's no update. I don't even think it's coming anymore. I'm not missing out much anyway, what's the real benefit of a Pie? Not much, just gestures and a few others. I have EMUI 8.1 and it's fantastic. I can't see how much better EMUI 9 makes it especially when both are almost similar to each other.
[Huawei P20 Pro Questions & Answers] hisea:
Lol, thanks for the IMEI update, you guys quickly broke my theory. I only know 2 ppl have huawei P20 Pro so I thought the batch up date was based on the IMEI.

I played with my wife's Android P and couldn't say I noticed any difference, other than the task switcher is going horizontal.
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
According to the Fido CSRs it is IMEI dependent. Roll out in batches according to the IMEI which is why swapping a SIM card from an updated device makes no difference for the update. People on Fido are already upset because their P20s have gone past the end of the rollout and still no update.
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
New version for the L04-C792, 9.0.0.178. (from today)

https://pro-teammt.ru/firmware-database/?firmware_model=c792&firmware_page=0

I need to setup my things again, i'll do the update this morning.

Edit: This update include GPU Turbo 2.0 if i'm not wrong.
[Huawei P20 Pro Questions & Answers] jark99:
Koodo user checking in --- Still no update on my end. This is getting a bit frustrating.
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
Fido moderator claims they'll be pushing out the update to all the P20 Pros that have yet to receive the update. I'm not holding my breath on that one.
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
Nice, now since the update (9.*160) OEM unlock is grayed.

eRecovery is broken, package info failed, even for the right device.

I had no idea that the bug with emui 9 (after a factory reset) is still present.

Can't do a thing with eRecovery...

Damn, I really love Huawei.......

Now I need to find a way to downgrade directly to Oreo 8.1.0.120

John
[Huawei P20 Pro Questions & Answers] buski:
I just updatded to 9.178 and oem can still be toggled.

Try flash tool to downgrade or else i think you have to use funky huawei.

I was in worse situation frp locked but with funky huawei i was able to downgrade to oreo
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
Using Hisuite work to downgrade the firmware back to 8.1.0.120

I will try with the lastest version this time. (of Pie .178)

---------- Post added at 06:48 PM ---------- Previous post was at 06:38 PM ----------

Can you check something for me before I burn my phone (sarcasm)

With the .178 version of Pie, try to boot in eRecovery and check for update.

It was broken with the previous version of Pie (.160) (failed package info)

You should boot in eRecovery using volume+ then plug your usb c cable in.

You can cancel the d/l, not important, but check if it fail by default.

John
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
Installed Charlotte-L04C 9.0.0.178 just after downgrading to 8.1.0.120.

(everything with the bootloader locked)
[Huawei P20 Pro Questions & Answers] firewaterfan:
Did you do that through the FF eRecovery method? I thought that only worked if the firmware was 'approved for installation'.
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
You can register for the update with FF and a locked bootloader.
[Huawei P20 Pro Questions & Answers] firewaterfan:
Tried, registered, downloaded fine, installation failed. Probably the whole eRecovery not working in Pie thing. I did my last update from 8 to 9 through eRecovery but can't update from 9 to 9 through it. Basically the same issue you ran into.
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
Perhaps off topic but can anyone confirm that it's Huawei that controls the update for my phone? Fido claims it's not their fault, they simply test the software but Huawei is the one controlling the distribution of it.
[Huawei P20 Pro Questions & Answers] Fredzvw:
Call Huawei Canada today.

I'm from Quebec, Canada with Telus. CLT-L04 8.1.0.120(C792).

Huawei guys said that the update was started to roll out december 18. He did somes check and said that with my number, I will maybe have the update at the end of the month or in february. They roll out with number, lower to upper. He said to be patient. From what I understand, It's not Telus who controls the update, it's Huawei that are very slow to deliver a update for a High end phone. Very desapointed with the speed, I wish they will be faster in the future.
[Huawei P20 Pro Questions & Answers] mike613ottawa:
Did Bell possibly pull the OTA update on me...?!?

I received the update notification on Dec 28, but kept putting off installing it (mainly because I wanted to back everything up in case something went wrong, and because I wanted to understand what would be involved in rolling back to Oreo if I had problems with Pie).

I finally went to update today, but system update NO LONGER offers me the OTA!! It shows "No updates", with CLT-L04 8.1.0.120(C792) being the current version, whereas up until today it showed that Pie was ready to install. I kept getting a daily notification to install it but kept choosing "later" (I think it had probably already downloaded it in the background at some point).

Is there a chance Bell pulled the OTA on me since I kept hitting "install later" and possibly bumped me to the back of the rollout queue? Or is it more likely that something is messed up with my system update app?

I've already tried clearing the cache for every possible related app I could find.

9.0.0.178 shows up in FF - should I just go ahead and try to install that? Would that be the exact same as if I had installed the OTA?

Thanks!!
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
I have something like 14.2 go of logs using tcpdump on my GW when trying to update my P20 Pro.

Everything. I will look at this today. Maybe we can do something like team MT, but in Canada.

I don't trust theses russians. :)

---------- Post added at 07:29 AM ---------- Previous post was at 07:25 AM ----------

If you check for update and nothing is present. They probably removed it because of an issue or more.

I think that's why this update to Pie thing is taking so much time.

John
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
Yes that's exactly what happens. If you don't take the update they'll eventually pull it back if there's an issue with it. You have much more patience then I. The second they push me the update I'm all over it like white on rice.
[Huawei P20 Pro Questions & Answers] zizzyboi:
I just downgraded to 8.1.0.120. I just can't get emui 9(178 ) to get approved for installation

And when I try registering the update and go to erecovery, it only shows Charlotte emui 9(160)

What am I doing wrong?

UPDATE: NEVER MIND... I finally got it. After retrying 3 times. Updating as I speak
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
Oh please fill me in on how I can get this done

Thanks Mike
[Huawei P20 Pro Questions & Answers] zizzyboi:
So basically I just used hisuite to downgrade.

Check for updates on hisuite on your laptop and it will ask if you want to use older updates version. And then select emui 8.

After downgrade, download firmware finder.

I kept checking for software approval but never got approved so I just registered and tried to do it without approval.

Went to erecovery and looked for update but kept giving me error. Pressed cancel and tried to look for update again and still nothing but then I did it a third time and it asked to connect to a wifi network and password, which the first 2 attempts didn't ask for, then I got the Charlotte emui 9(178) update.

Trial and error.

Let me know if it works for you
[Huawei P20 Pro Questions & Answers] Vedrick:
I'm now on CLT-L04 (CLT-LGRP2-OVS 9.0.0.159) due to extreme negligence on my part lol, but it works so.
[Huawei P20 Pro Questions & Answers] jam-kun:
(Edited due to noobness - didn't quote as I expected it to)

Did this finish applying for you?

I too rolled back from 9.0.0.160 to apply 9.0.0.178 but every time it tries to download and apply the update it fails on me (this is after it looks to complete downloading the update, issue is more from applying the update).

If it actually worked for you then I'll keep at it. For me it looks like I'm stuck on the old firmware now, as I can't upgrade to either emui 9 versions at the moment.
[Huawei P20 Pro Questions & Answers] asarrecchia:
I am on 8.1.120 with Bell.

I tried downgrading in HiSuite but when I check for an update, I don't get any option to downgrade or use an older version.

I'll try and do the erecovery method as is and try it out. It almost worked once for me but I got an error when it tried to apply.

Pisses me off we have to go to these lengths to get the most up to date and secure software. This makes me miss my Pixel 2.
[Huawei P20 Pro Questions & Answers] zizzyboi:
Sadly you can't downgrade from emui 8 on hisuite. I was on emui 9(160) and could downgrade but can't downgrade from emui 8.

And sadly but atleast we have solutions.

I personally love my p20 pro with or without the update because of the front fingerprint sensor.

Love the fingerprint gestures. Only thing I don't like about this phone is that I can't swipe down on home screen to get notifications. Other than that it's an amazing phone no complaints.

But updates are slow which I don't like.

And it gave me error multiple times while trying. Just factory resetted on emui 8 and trying again. Have slow internet so have to wait till it's done to report.

I'll keep you guys updated what happens
[Huawei P20 Pro Questions & Answers] zizzyboi:
I keep getting a error. Who confirmed they got the 178 update. Would like to know what I'm doing wrong.

It's connected on a power supply and after 80% it goes to applying update and gives me error after 1%.

Tried multiple times. Getting annoying. Would love an insight on people who have already done this. Thanks in advance
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
Fido CSR claims problems with the servers from Huawei is the issue with the OTA update. If true, it might explain the problems using erecovery as well.
[Huawei P20 Pro Questions & Answers] zizzyboi:
I'm gonna try 160 update and confirm this fact
[Huawei P20 Pro Questions & Answers] ProAc_Fan:
Hello, Mike. thank you for reaching out. We understand the importance of receiving this update on your phone, updates are released in batches according to IMEI number, due to this we do not possess a defined time frame yet. Please stay attentive to your system notifications. -A.A

That's the reply I got from Huawei Canada on Twitter. No mention of any server problems.
[Huawei P20 Pro Questions & Answers] zizzyboi:
Confirmed
[Huawei P20 Pro Questions & Answers] asarrecchia:
Thanks. Mine took forever to download (2.5 hours), I think its because of the DNS settings in FF, as my internet is 50 Mbps DSL, it shouldn't take that long to download.

Once downloaded, it tried to apply the update, gets 1% and it fails.

Trying again now and the download seems to going a bit quicker this time around.

---------- Post added at 07:04 PM ---------- Previous post was at 07:02 PM ----------

I had a conversation with Huawei last week regarding this same thing.

They told me roughly the same thing and after taking my IMEI number, told me that he would be shocked that I wasn't upgraded before the end of January.

He did mention that they expect the roll out to be complete by end of February.
[Huawei P20 Pro Questions & Answers] StatikBlue:
I don't know. If your trying the FF erecovery update method with your DNS address changed as needed then that update is coming from some Russian servers run by TeamMT not Huawei servers directly. As is my understanding.
[Huawei P20 Pro Questions & Answers] zizzyboi:
You don't see the emui 9 update if we don't change the dns address
[Huawei P20 Pro Questions & Answers] jam-kun:
I've got the same problem, but discovered I can't get the original 160 update either that I had.
[Huawei P20 Pro Questions & Answers] zizzyboi:
​

Same. Just have to wait now
[Huawei P20 Pro Questions & Answers] asarrecchia:
Just tried again, got to 80 percent, goes into verifying package screen, then to 1% and stops.

Still on Oreo :(.

Not sure what I am doing wrong..
[Huawei P20 Pro Questions & Answers] zizzyboi:
Same thing happened with me. Idk either. Just got to wait and try again at a later time and hopefully it works again
[Huawei P20 Pro Questions & Answers] jam-kun:
Looks to be the same for all trying right now, regardless of version attempted (160 or 178). Maybe it is a matter of time....perhaps the source files on the server aren't right at the moment?
[Huawei P20 Pro Questions & Answers] zizzyboi:
Let me know when someone succeeds so I can try thanks
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
I tried again by downgrading to 8.1.0.120 again.

This time I can confirm everything from FF fail to install.

John
[Huawei P20 Pro Questions & Answers] zizzyboi:
Try again .I think it's fixed .can't confirm right now because I'm out but if anyone gets it working now please let me know and I will update you guys when I get home and try for myself
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
There's a new version showing on the team MT server again (8.1.10.120)

2019.01.16	CLT-L04C792B120 (8.1.0.120)

John
[Huawei P20 Pro Questions & Answers] zizzyboi:
Yea that's why I thought they fixed the other updates .

Can you confirm if emui 9(178) is working?

Thanks
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
I'm using my phone or waiting for phone calls so I can't test right now.

John
[Huawei P20 Pro Questions & Answers] zizzyboi:
No worries. Testing as we speak. Will give results later.

Luckily I have a backup phone I have been using for a bit until I get emui 9 on the huawei p20 pro

---------- Post added at 08:07 PM ---------- Previous post was at 07:56 PM ----------

Didn't work
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
Yeah from what I see, it's probably for a reason they're is a new 8.1.0.120 showing up.

Maybe we need to update to this one then try with the 9.0 Pie update.

I will try later with wireshark running in the background to see what happen at the

end, if the phone is talking with the server(s) or what for a signature. (why we get package info failed)

Or the rom we have from downgrading to Oreo with Hisuite doesn't have the good signatures for the files.

For sure, something changed with this godam downgrade.

John

---------- Post added at 09:38 PM ---------- Previous post was at 09:26 PM ----------

I'm going to try with the OTG method. (usb key plugged directly to the P20 Pro)

But I think I need an unlocked bootloader to do this on this phone. (work on older model I think)

dload folder with UPDATE.APP and update.app in it.

John

---------- Post added at 10:27 PM ---------- Previous post was at 09:38 PM ----------

Maybe I have an awnser. One of the file I downloaded say corrupted when unzipping. I will try again.

John
[Huawei P20 Pro Questions & Answers] zizzyboi:
Yea it seems rather weird .

Please keep me updated with results
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
Update.zip are fine, everytime I try to download (with my DNS, not the ru one) update_full_ca_clt-blabla.zip (smaller file)

when I try to unzip it, 2 files are corrupted.

Something is wrong with the server (could be overloaded) or something else.

I think gmanrainy is the one to contact. (creator of FF)

John
[Huawei P20 Pro Questions & Answers] :
Rogers has put the pie update for the P20 Pro back on their OS Upgrade page - states by 01/26

So again based on batching cycles - I'll probably see it in Feb
[Huawei P20 Pro Questions & Answers] zizzyboi:
That means we have to wait until they get new files? Or maybe until server is back up?

Let me try as well .btw there are multiple files when I click the download button on the firmware finder. Which file am I supposed to download? And how to download through OTG? Thanks in advance

---------- Post added at 10:28 PM ---------- Previous post was at 10:28 PM ----------

Goddamit Rogers. I knew this was going to happen that's why I gave up on them and relying on the firmware finder to help

---------- Post added at 10:32 PM ---------- Previous post was at 10:28 PM ----------

It could be the files but I can't be too sure.

Because when I check for approval of firmware,the old emui 8 file is approved but the new one is not .I could be overthinking .I don't know

---------- Post added at 11:31 PM ---------- Previous post was at 10:32 PM ----------

Sent a email to the developer . Hopefully we get answers
[Huawei P20 Pro Questions & Answers] atreyurocks:
Hey guys, I finally got the OTA update for Android P on my P20 Pro (Bell), I got it yesterday evening.

So far so good, the UI (and the phone) seems a bit more fluid/reactive and I haven't found any issues yet.

Did you get it as well ?
[Huawei P20 Pro Questions & Answers] JohnAJivekat:
Nothing here.

What build did you get ? (version)

John
[Huawei P20 Pro Questions & Answers] asarrecchia:
Not here. Still waiting. So annoying.
[Huawei P20 Pro Questions & Answers] zizzyboi:
Which build? (160)? Or 178? And which security patch ?
[Huawei P20 Pro Questions & Answers] angelossssss:
This was posted yesterday on rogers help forum about the p20 and p20 pro delayed updates.

-----------------------------------------------------------------------------------------------------

Re: Huawei OS updates

Hey Community!

Thanks to all those who reached out to use and provided some helpful info.

I've been able to confirm that sometime on January 11th Huawei experienced an issue with their FOTA servers, thus stalling the update rollout. Unfortunately, we were only notified late yesterday; January 15th.

I have been able to confirm that Huawei has resolved their server issue and begun a staggered rollout starting today January 16th to 21st for both the P20 and P20 Pro.

Thank you all for your patience and communication with the Community!

-----------------------------------------------------------------------------------------------------
[Huawei P20 Pro Questions & Answers] zizzyboi:
Fingers crossed
[Huawei P20 Pro Questions & Answers] CreepingMunster:
Tried all guides on here. Consistent errors when installing via erecovery. Tried firmware finder on PC to update via hisuite. No good there either.

Oddly enough girlfriend on same phone and same carrier has the update. Contact with both Huawei and carrier confirms update should be complete by end of February.
[Huawei P20 Pro Questions & Answers] zizzyboi:
So firmware finder developers finally answered my email today .... This is what I sent them...

"Hey I'm having problems with the app and firmware.

I used your app to upgrade from emui 8 to 9 (160) .

But recently used hisuite to downgrade to emui 8.1.0.120 again just so I can upgrade to emui 9(178) again .

But everytime I try to upgrade ... It goes to 80% then goes to applying and stops at 1% giving a info error.

I was just wondering if there was a solution for this or if I'm doing anything wrong.

Been trying for a long time and really want this update please and thank you .

I had it connected the whole time to a outlet and even used DNS server which said it was connected. But it just never said approved for installation .

The (160 ) version which was approved before ,now doesn't approve anymore either.

Really want a solution please and thank you ."

And this is what they sent me....

"Hi, I do not even know how I can help, you can ask in your thread on the XDA, maybe someone had the same and already have a solution, I had the same way that after installing the firmware from EMUI 9 it stopped being available, maybe after rollback it will be available again.

And you really chose the firmware for rollback?"

Just didn't reply back to that

---------- Post added at 09:15 AM ---------- Previous post was at 09:13 AM ----------

Did you downgrade using hisuite as well from emui 9(160) update? Or you updated using emui 8 and it's not working for you?
[Huawei P20 Pro Questions & Answers] asarrecchia:
.178 has been removed from FF.
[Huawei P20 Pro Questions & Answers] zizzyboi:
Hopefully they re-upload it and it works this time.
[Huawei P20 Pro Questions & Answers] CreepingMunster:
Wasn't able to upgrade to emui 9 at all. Just downloads. Hits 1% on install and then fails.

Same for updated to the "new" 120 build of emui 8.
[Huawei P20 Pro Questions & Answers] lun471k:
Got the cellphone 3 days ago, Downloaded and installed 8.1.0.120 (C792 - CLT-L04). I really hope we'll get something by January 21st. I switched from a OnePlus 5 (yes, that old model) and it had Pie for a while already. It was also way easier to fiddle with it and flash it, the only thing I hear about here is rebranding and debranding (luckily, I think I don't have a branded phone... no logos anywhere nor on the boot screen except the name of the SIM Card provider on the top left of the status bar).