yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Guides, News, & Discussion] bignazpwns:
That's not burn in. That's a bad display.

For those who have used UV light on your phone with the screen on you can see that same box. Power off if I shine a uv light on the display I see that same box. However without UV light shining on the display I can't see it. When the phone is on I can not see it at all.

But it lines up perfect. I don't know what could cause it. But it's definitely not burn in it's a defect with the display. I don't know what the square is for in the display. Even under high magnification I can't see it I'll try looking at it with out high power scope using uv light and see what I can see and upload some pictures. But for those with uv lights. Like the one for the dome screen protector. You can see that box just power the display off then put the uv on it.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
If you knew how many display issues the pixel 2 xl had with color shifting & blue tint. If not just Google it.

You are right if I pay $1,000 for a phone I don't want a subpar defect screen like this one.

These can be seen on every screen now, all colors etc etc see attached photos. It's on all the time now and these photos were taken in a bright room at about half brightness. So it's an issue. I think anybody else would notice this and not be happy if it was their phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] TML1504:
That is definitely NOT a burn in issue, it looks like some bonding/glueing error.

Such manufacturing defects can take a while until the show or manifest...

One interesting thing though: I noticed a similar look when you point a UV light source to some screens (not all of them!!)! Then the reflected light looks like your pictures! But under a regular light source even theese displays look ok!

I write threads about Samsung Amoled quality for years now, look in my account and at the threads I started. There you find the typical screen issues.

Again, this is for sure NO burn in!

And Samsung would have to swap at least the display!

Good luck!
[Samsung Galaxy Note 9 Guides, News, & Discussion] princeasi:
Have you identified the app that corresponds to the image burn-in?
[Samsung Galaxy Note 9 Guides, News, & Discussion] hkjxda:
It's not screen burn in... It's a screen/hardware defect. Has nothing to do with how the phone is used. I had the same issue. Screen needs to be replaced, but even so, the issue can still reappear even after Samsung repairs it as it has with me.
[Samsung Galaxy Note 9 Guides, News, & Discussion] princeasi:
Well from experience, if shown to be burn-in, Samsung will warranty replace it with no questions asked. Elsewise, they might try to stand on "nothing is wrong with the screen, its just minor manufacturing variances" or it could end up getting replaced with something worse.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Venom0642:
No Burn in Here at All got My AT&T Note9 512GB on Aug 20, and no burn in at all!
[Samsung Galaxy Note 9 Guides, News, & Discussion] qum:
What is your brightness?
[Samsung Galaxy Note 9 Guides, News, & Discussion] pcriz:
If its burn in, people chiming in that they don't have burn in doesn't really change the situation of people with it since it isnt really disputed that it does happen, just doesn't happen at the same interval in every screen .

What OP has isnt burn in though. Not saying it isnt a defect, just probably isnt the typical burn in you see on these devices (frequently present UI elements: status bar, navbar, frequently used apps).
[Samsung Galaxy Note 9 Guides, News, & Discussion] Artstar:
I don't see how that contributes to people who do have some sort of screen problem.
[Samsung Galaxy Note 9 Guides, News, & Discussion] :
I disagree. I think it could help gauge how widespread this issue may or may not be. Reporting in, I've had no display issues. And I use generally the same home screen layout so stuff is static.
[Samsung Galaxy Note 9 Guides, News, & Discussion] pcriz:
A poll would be helpful.

Commenting in bold how many pages in not so much.

Nevermind the amount of people that don't even know they have it.

No mention of how it was checked, how the device is used or anything.

Just a big old NOT ME

It doesn't even take into account long it takes to get it. Or at least be able to see it.
[Samsung Galaxy Note 9 Guides, News, & Discussion] harlenm:
The note 9 has only been out since August, so I'm pretty sure that he's still within the year.
[Samsung Galaxy Note 9 Guides, News, & Discussion] K-alz:
He's only had it for a couple of months now. I think they are not replacing it for him, instead they're offering a screen replacement
[Samsung Galaxy Note 9 Guides, News, & Discussion] harlenm:
My point was that you said "if it's under a year old and still under factory warranty". Every note 9 in the world is under a year old.
[Samsung Galaxy Note 9 Guides, News, & Discussion] K-alz:
Lol. True. I missed that.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bignazpwns:
It's a layer inside the AMOLED pannel.

Like I said it's visable on every note 9 under uv. I have it however I can't see it with normal use or when the display is on. Only under uv light. I'll start looking into this more. Hard to pin point it without a display to take apart. I got all the high end optical equipment to look at it just not one to sacrifice.

But Monday I'll look at it under uv at 360x then again at over 6,000x and see what I see. Could be a few things but working in the optical industry I think it could be an adhesive that has become contaminated during the production process and heat from the display has started to discolor it. Looks just like some of the uv adhesives we use when exposed to our UV light when I seen it on my phone.

Monday I'll get back with some pictures and more info about what I find.
[Samsung Galaxy Note 9 Guides, News, & Discussion] rootlinux:
Yes, that is a defective screen. No burn in there.

Has it been dropped or fallen?

I got my Note 9 on release date and have zero issues with it. Maybe everyone with screen issues should compare hardware numbers.
[Samsung Galaxy Note 9 Guides, News, & Discussion] :
Well I suppose that's the problem. Perspective. Our views on how our devices perform to us personally can be very subjective. Some here are fine with their devices running "fair" whilst others want bleeding edge performance. Still, I stand by my original statement. Some users can find it useful to know, at least around here, how many may be experiencing similar issues with their device. If one sees dozens of comments corroborating the OP's claims, then there might be a greater cause for concern. Just by looking at this sample size. From there we can take it further by digging deeper into the issue and spreading our nets wider (outside of XDA).
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Nope still mint not a scratch on it
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
They told me to ship it in for a tear down and they will take a look at it
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
[MENTION=5297338]oneandroidnut[/MENTION]

I understand the thoughts of this is an almost new, $1000+ phone, and feeling like you deserve a brand new device, not just a screen replacement. I truly understand that.

However, if all they do is replace the screen and that fixes the issue, then what does it matter? If done by a Samsung repair facility (such as UBreakIFix), it does NOT affect rhr warranty or three water resistance. It's literally no different than getting a new device. Plus, the new screen is a kit. It includes a new screen, new frame, and a new battery. It will be like getting a brand new phone, but the IMEI will still match your box at home.

I recently had my wife's old S8+ broken screen fixed at UBreakIFix. They confirmed it would not affect water resistance. It came back to me looking just like a brand new phone. They use the same exact equipment and parts used by Samsung when the phone is built.

Just my two cents. Let us know what they say when they tear it apart!
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
I would rather have a new one but I am going to send it to Samsung. I would rather they look at it then a local repair shop that I don't have experience with. Who knows maybe they will send me a new phone and if the screen gets replaced it comes with new battery is that correct? I can't remember but it seemed pretty in involved. Also whenever I get new phone replacement they always send me a new boxed phone so imei still matches and double my in box accessories then too lol
[Samsung Galaxy Note 9 Guides, News, & Discussion] NotATreoFan:
I don't have a horse in the race here, but I just want to mention that UBreakIFix is also the 3rd party repair of choice for Google and their Pixel devices.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
Yes new screen comes with a new battery.

Just FYI, last time I sent a phone to Samsung for repair, it actually went to a third party repair center, who was a certified partner of Samsung. It wasn't UBreakIFix (it was right before they became Samsung partners). What I did not like about that company was they unnecessarily replaced my back glass. UBreakIFix used my original back glass and they will fix the phone in 2 hours or less.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Yeah I thought new screen was with body and battery. Interesting to know when I talked to them on the phone they said ubreakifix or a Samsung tech would look at it if I sent to their facility. They can replace everything on mine I don't care I just need a new skinomi now, if I keep the device of course lol pixel 3 gets here tomorrow and I'm curious how it compares.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
I'm sure it is a good place honestly I would just prefer Samsung or the oem company to look at it. I know it's different but just in case anything goes wrong or I get the phone back and it has an issue
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
I haven't messed with a Pixel 3, but I switched from the Note 8 to the Pixel 2 XL and got bored with it in about a week. I thought I'd love it since I used to be a Nexus and Pixel fanboy. But I missed the Note features and screen too much. So I sold the P2XL and picked up a Note 9. No regrets.

Well Samsung is in S Korea, so it will be a third party company here when you send it in, but they will be a certified Samsung partner. So it's the same as sending it to Samsung. I'm not trying to sell anyone on UBreakIFix. But after two phones repaired through the mail to a different certified Samsung Partner in Texas, then later getting a Pixel XL and an S8+ repaired by UBreakIFix here in Missouri, I can tell you UBreakIFix is the real deal. They stand behind their work and offer a warranty on the parts they replace. Plus your phone will still be under factory warranty.

Unless Samsung sent you a South Korean address to send the phone to, I can guarantee it's going to a Samsung partner facility, and it's likely UBreakIFix.
[Samsung Galaxy Note 9 Guides, News, & Discussion] pcriz:
Just for clarity they have Samsung US offices as well. I get what you are saying because they likely contract out for depot repair activities anyways but sending something to Samsung doesn't mean it's going to SK

---------- Post added at 11:16 PM ---------- Previous post was at 11:12 PM ----------

It's probably the same difference because its highly likely Samsung outsources repair to a contracted third party repair even when you ship it back.

Its really the difference of two or two weeks. All warranty obligations and device assurances are maintained through UBreakIFix. That's why some UBIF are certified Samsung repair and some aren't.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
All I know is when I have sent Samsung phones to Samsung for repair in the past, they don't actually go to Samsung. Even warranty repairs.
[Samsung Galaxy Note 9 Guides, News, & Discussion] pcriz:
Didn't disagree..
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
I also did not disagree. So we both agree that neither disagreed. Agreed?
[Samsung Galaxy Note 9 Guides, News, & Discussion] pcriz:
Whatever floats your canoe
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
[MENTION=5297338]oneandroidnut[/MENTION] by the way, I'm not trying to say you're wrong or discount your concerns. More just trying to put your mind at ease if it does happen to be UBreakIFix that does the work.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Yeah I am not worried man. We shall see what happens when i send back this coming week
[Samsung Galaxy Note 9 Guides, News, & Discussion] bignazpwns:
So I'm at work. Can't get a picture to show it with uv.but looking at it the box is there with the display off when uv is on. It's a layer inside the display. I'll look into this more.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Any photos of this?? Once my pixel comes in maybe i will try to do the same and get photos of it
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
Here is a thread with pics:

https://xdaforums.com/galaxy-note-9/help/display-uv-light-t3874422
[Samsung Galaxy Note 9 Guides, News, & Discussion] KevAngelo14:
My note 9 suffers from the same AMOLED burn-in from the center of the screen (rectangular, with big dots lined like others have shown above), but Im still quite adamant regarding the validity of this issue to be considered as burn-in really. I mean, I had only 54 cycles discharges which roughly translates into 2 months of usage, and since I don't let the brightness go to 100% and no static images, keeping screen timeout to 15 seconds. Can anyone shed some light into this? It only shows on grey to green contrasts...
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
how can you view battery cycles?
[Samsung Galaxy Note 9 Guides, News, & Discussion] KevAngelo14:
I use phone info(samsung) from Playstore. There you can see how many headset and battery cycles done so far with the device.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
gotcha thanks I got 62 on mine from that app
[Samsung Galaxy Note 9 Guides, News, & Discussion] KevAngelo14:
Anyway, can someone give their account of what has happened after they have gone to the repair shop for a fix? Did the issues came back?
[Samsung Galaxy Note 9 Guides, News, & Discussion] hkjxda:
Yes. My screen was replaced a month ago and the issue is back again. This is bad. I love this phone but I now have regrets purchasing it. This issue needs publicity so that Samsung can do a recall on all these defective units.
[Samsung Galaxy Note 9 Guides, News, & Discussion] KevAngelo14:
Yes I think that the occurence of these is not a coincidence. And I felt that I got some bad luck in this roulette playing game of whether you have a good or a bad note9. Quite pissed, but hoping I can just sell this one even at a loss and just buy a new one. I really want this to be my daily driver in the long term.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
i hope you guys are posting all this feedback over at Samsung's forums too....
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
I haven't should I go blow up on their forum?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Artstar:
Consider it customer feedback.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
if enough posts and replies to a thread opened on Samsung's forums covering the problem and with volume, Google search might actually turns up results from that thread about their issue, pretty sure they would look into the problem.

they would look bad if they didn't address an issue brought up on their own turf.

anyways id think so.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Ok i will post there tonight. I will take more photos with pixel and show off how bad it is getting
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Took a few photos today before I send away monday to Sammy. It is unreal how bad it is!

Black screen is dim room

Gray screen in dim room

t
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
So they didn't fix anything?! Are you kidding me?
[Samsung Galaxy Note 9 Guides, News, & Discussion] hkjxda:
Yep! Had the same experience. They initially sent it back and didn't fix it. I had to resend it after fussing with them on the phone for hours. They finally decided to at least replace the screen. Took a total of 3 weeks just to get that done.

Phone came back to me with a new screen, but guess what, the same pattern and discoloration is back again, even on the new display.

This is a major issue! Don't want to discourage you, but even if you get Samsung to replace the screen, the issue will come up again.

Not sure what to do... This issue needs to be made public so that Samsung can do a recall on all defective units having this issue. Not fair to customers who are spending $1,000 for the phone.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Yeah just got off the phone with them and i told them to recheck it again because i have emailed photos and can email again and it is awful. No way they can say that it is normal! If they send it back I will tell them i want a refund and just keep using my pixel 3 xl over that garbage screen
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
Hi Luke Woolridge!
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Hi!
[Samsung Galaxy Note 9 Guides, News, & Discussion] robhug:
Guy about all these display uniformity issue / Brun in , are you in the us /snapdragon processor? Maybe it is me but I habe the impression that many are in us with there problem and maybe there is a correlation?.. I am certainly very wrong but are some people using exynos ones or in Europe with those kind of issue ? (Not like burn in of navbar but with those strange pattern or bad display uniformity issue)
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
I started a thread about defects/note 9 origins. been a while since no activity
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Link?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
https://xdaforums.com/galaxy-note-9/how-to/note-9-country-origin-vs-defects-t3841388
[Samsung Galaxy Note 9 Guides, News, & Discussion] wer wo was:
Hey there

I am having the same problem

Not as much as op but it's there

I've already posted here https://xdaforums.com/galaxy-note-9/how-to/screen-burn-check-thread-t3851263/post77819697
[Samsung Galaxy Note 9 Guides, News, & Discussion] DickDokster:
That looks pathetic, What did U do?? Did you update about this to Samsung
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
he bought some cheese and now uses his phone as a grater.
[Samsung Galaxy Note 9 Guides, News, & Discussion] wer wo was:
That's my screen not that bad and sometimes not visible

But on other moments completely visible

Looks like the same pattern

On the lower half the dots are closer and on the upper half more space between them

Maybe this is the same problem that the mate 20 have some kind of glue issue
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Yup I sent it in to get screen replaced and they said it passed their quality control and checks. On the way back to me, not happy about it
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Got back from Samsung today, I guess this is an ok display? In a bright room too smh

48426458_331896147405217_7163013290807787520_n by LUKE1333, on Flickr
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
Do you have a UBreakIFix near you? Cause I would take it in to them and talk to them in person. You have a better chance of getting a sympathetic ear in person.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Yeah I think there is one. I'm going to Samsung at Bestbuy and see what they say. They have helped me before with little things maybe they can just warranty it out
[Samsung Galaxy Note 9 Guides, News, & Discussion] Mr. Orange 645:
Hopefully so. Don't give up. I think there's a bad batch of screens out there, but they certainly aren't the majority. This is truly the best display in the business. You just got a bad one.
[Samsung Galaxy Note 9 Guides, News, & Discussion] hkjxda:
Please let me know what happens when you go to Best Buy. I'm dealing with the same issue as you and this is even after Samsung replaced the screen.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
I won't I love the phone. Closest thing to perfection I've ever had in a phone! Pixel 3 xl is decent but note 9 just has a few extras. Great two phone combo though lol

Will do you have any photos of yours???
[Samsung Galaxy Note 9 Guides, News, & Discussion] sharan2036:
Recently i was at nighclub and could see the burn in as it was completely dark

Im from india not sure what should i exactly tell samsung center here ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] N1NJATH3ORY:
What does your burn in look like ? Was there any UV light at the club you was at ? Does your burn in look like a box ? Like there's a box in the centre of the display ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] sharan2036:
Like this and i assume uv light were there
[Samsung Galaxy Note 9 Guides, News, & Discussion] SouthernEvo:
Random thought but has anyone seen a tear down video where it might show the internals of the phone that might match this "burn in" . It just seems odd how it is placed on the screen and the general layout . Most burn in situations I have seen personally usually has clearly burned in icons / text and so forth . It almost looks like internals of the phone putting pressure on the display or something of that nature . Just a random thought .
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
Good question, I haven't seen a tear down for internals that might be causing it
[Samsung Galaxy Note 9 Guides, News, & Discussion] SouthernEvo:
Screen issue

I have done some digging around for tear down videos myself since this issue has grabbed my attention . Me personally my 9 is only two months old and has no screen issues (knock on wood) . The teardowns I have come across they always seem to avoid the display area . General reason that comes up is there is far to much glue in the display area for a tear down without damaging other parts and usually calls for a chassis replacement . The only think I can think of is somehow that is where the chassis and display meet internally . Regardless however the manufacturing process that is involved I would still call it a defect if its showing up under multiple light conditions . What concerns me most is if it that easily seen and Samsung did nothing to want to repair it . But in light of other manufacturers being auto , electronics etc etc it seems they like to turn the other way and ignore it hoping it will go away . I would continue to explore other avenues to get this issue resolved .
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
that is normal.

if you don't see it in regular light with the screen ON. then don't bother troubling yourself(or anyone else) for that matter.
[Samsung Galaxy Note 9 Guides, News, & Discussion] DickDokster:
:laugh::laugh:

---------- Post added at 08:54 AM ---------- Previous post was at 08:51 AM ----------

So they didn't replaced the screen just because it passed some stupid control check.
[Samsung Galaxy Note 9 Guides, News, & Discussion] N1NJATH3ORY:
Oh my your oled panel is shagged, no way I would settle for that! What on earth is samsung playing at ?

is there anyway to find out where your Note 9 was manufactured ? South Korea Vietnam or China? I'm wondering if this is batch or region manufacturing related that looks so shagged.

---------- Post added at 03:12 PM ---------- Previous post was at 03:10 PM ----------

You're galaxy note is fine! that's normal for all Samsung galaxy note's