[OnePlus 6T  Guides, News, & Discussion] Shemploo:
This is the crap I've gotten back from a TMo rep over chat.

Hi, I have a pending permanent SIM unlock waiting, I was told I had to wait till Dec 2nd because I used the temporary unlock to travel.

We'll be with you just as soon as we can!

Hey Shem, I'd be happy to check out that unlock for you! I know it's nice to have it unlocked and _y to go when you travel. While I pull everything up, would you mind verifying the IMEI for me please? Just want to be sure I'm working with the right phone!

But from the developer community I hear that I do not have to wait for permanent unlock, that T-mobile is not being honest, as this person said that they did the temporary SIM unlock, and 2 hours later t-mobile did the permanent one

You

XXXXXXXXXXXX_

You

I have no desire to leave T-Mobile, so you don't have to worry about me taking the phone somewhere else, it's just these practices are annoying the hell out of me._

...

Thank you dear!And there are qualifying events for that case it also depends on the status of the account and the make and model of the phone.

...

I'll be happy to check that for you please bear with me okay?

You

ok_

...

Is this the Oneplus 6T?

You

yes_

You

I've been a loyal customer, and if it's true that I don't have to wait for the temporary unlock to ware off to get the permanent one, then please help me out here._

You

*wear off_

...

I did a quick review on the account and this will be eligible for permanent unlocked after 40 days from its first used. We will definitely be eligible to unlocked this by December 10th

...

I can request for a permanent unlock but we cannot guarantee that the device will be approved to for permanent as our system allow device that is 40 days in used.

You

That's funny because the management person I spoke on the phone about this told me she will call me on the 3rd and unlock it. Yet members of the development community tell me that they had a temporary unlock applied, followed by the permanent one within hours._

...

Yes dear! I have seen that the manager you spoke to escalate the unlock request and set up a follow up call back to personally process it for you. We appreciate your loyalty and we want you to have the best experience with us. This has al_y been escalated and we are just waiting for the approval to unlock your device the soonest.

You

It's been frustrating I have to be honest. Especially since it seems others are getting preferential treatment._

...

I understand how you feel dear! I would totally feel the same if I am in your position. We are actually doing our best to provide you what you deserved. Also the device has a remaining balance which make use ineligible to unlocked the device immediately.

You

Can I pay that off and unlock immediately? what is the amount?_

...

Right now we asked for your kind patience to wait for the approval of the escalation for this request. And will be happy to unlocked it for you.

...

And yes dear! We can the remaining balance of the phone is $364.16

You

which $300 is the trade in_

You

if I pay off the $64.16 will you unlock it right away?_

...

I will do this in a heart beat if i could my dear! it has to be paid in full.

You

So why is it going to be possible on Dec 2nd when i get the call from tmobile management, and not today? If temporary SIM unlock does not interfere with permanent

...

Great question dear! Its simply because we have requested an escalation to make us eligible to unlocked your device for permanent unlocked. The request is pending for approval as this is subject for review.

You

Fine.... I'm not happy about this._

...

I would totally understand how you feel my dear! We are doing our best to make sure we provide you all the help you need in unlocking your device.