yashsingh1/xdaforums huggingface dataset:
[OnePlus 6T  Guides, News, & Discussion] Causical:
The rest of the conversation was just me expressing that I felt like it's a better option for me to return the phone and go directly through OnePlus and she goes straight to agreeing with me that I should. Why would any representative of a company make a move that's bad for business? You just lost a potentially long term customer because of a simple lack of convenience that you could've circumvented simply by catering to the customer by offering an option to unlock a phone which was going to be offered after 40 days anyhow. The stupid thing is no one's trying to get one over on T-Mobile, YOU'RE GOING TO DO IT ANYWAY... So if I was a GM of TMobile somewhere I would congratulate and praise my employees who went ahead with the unlocks ahead of scheduled time because you just did something that's good for business, you just encouraged a customer to stay with us..... You can literally drop TMobile and never think about them again after 40 days...why, WHY would you not offer every possible incentive to keep a customer who inquires about an unlock you're going to DO ANYWAY? That makes zero sense.
[OnePlus 6T  Guides, News, & Discussion] mackentosh:
Nope, cause I tapped the temparary unlock before I even called them for the permanent unlock and she still unlocked it right away.
[OnePlus 6T  Guides, News, & Discussion] hartleyshc:
Same here. And in one of my tries I had a rep go to set up a temporary unlock. I never got the email for it though, I assumed because the unlock team could already see I was temp unlocked.

Also as others have stated, I'm sure it's cause of most of us being long term customers.
[OnePlus 6T  Guides, News, & Discussion] resist:
Long term customers that keep up on their account definitely get perks with Tmo in cases like this. I've had a tmo account active for a long time and there has been numerous times when they've said things like "well, normally you would have to meet X requirements but since you're such a loyal customer, we'll make an exception".
[OnePlus 6T  Guides, News, & Discussion] free4flight:
I had problems too, but then figured it out. You copy only the 2 strings, not everything around it, then remove any spaces so that you hav e some thing like this "ffeey109387409187341ffeeyy2049582304958f" no quotes, no spaces, then it will fly.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Lol long term? I've been with T-Mobile since before they were T-Mobile (Cingular). It doesn't get anymore long term than that haha.

So what you guys are saying is , even though I have a temporary unlock ATM, they should've been able to permanently unlock it anyway? Right now? I'm going to flip on these people soon, so I want to have my facts straight.

"Oh sorry sir, since you got a temporary unlock, you'll have to wait 30 days for it to expire..." I wanted to scream Bros lol
[OnePlus 6T  Guides, News, & Discussion] alon_tuch:
Does anyone know if there are 'actual' T-Mobile carrier optimizations made to the phone? I see no LTE band differences, but I suspect the hand-offs may have been optimized. Anyone with the Global version on T-Mobile having any kind of issues? It's probably negligible if anything. I have the T-Mobile 6T version as well, but if software updates are going to be delayed or non-existent, it's just going to frustrate everything OP pushes a new update.
[OnePlus 6T  Guides, News, & Discussion] Krunk_Kracker:
I had a temp unlock ever since 11 am on November 1st. It was the first thing I tried to enable OEM unlocking. They were able to perm unlock yesterday no problem. However, I did not do a trade in and my phone is paid off. I also am ACTUALLY going out of the country by the end of the month. Fortunately, they believed me, or pretended too, and unlocked it for me. I was prepared to show them documentation that shows me leaving since so many people are lying about going out of the country.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
As far as I'm aware, the T-MOBILE version gained the 600mhz band, where the international didn't have it. Other than that, I'm not sure.
[OnePlus 6T  Guides, News, & Discussion] SourPower:
Wasn't Cingular then bought out by ATT, not TMobile? TMobile is part of some German mobile operator.

Also that is not true because they first told me to temp unlock it but after a few more messages going back and fort and them asking me to link my Twitter to my TMobile account, they told me I can do the permanent unlock. Now waiting for OP to send me the unlock.bin code
[OnePlus 6T  Guides, News, & Discussion] justibasa:
International version says it has band 71 which is the 600 mhz.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
When I looked up the Cingular merger, I found this- https://www.t-mobile.com/news/t-mobile-usa-to-end-network-venture-with-cingular-and-acquire

But I was quite young when this was going on. I think back then you may have had a choice to go with T-Mobile or AT&T. My parents just happened to stay with T-Mobile, and from that point when I bought my own line, I stayed with T-Mobile also.

As for the temporary unlock, I'm attempting to get that fixed now through Twitter tmo support, but it's not looking good lol told them I travel abroad at minimum three times a year for weeks at a time, and a temporary unlock wouldn't suffice. Having to get a phone sim unlocked before I can unlock a bootloader is something I'm very new to and it's frying my nerves dealing with these reps.

If I ask for a sim unlock, and you see my bill there in front of you and know how long I've been there, then you know Im not switching carriers. I just want to unlock this damn bootloader! Lol
[OnePlus 6T  Guides, News, & Discussion] resist:
I agree.I also remember it as Cingular was bought out by ATT . When Deutsch Telekom entered the US market as Tmo, they bought up Voicestream who previously bought omnipoint, .

I was a Voicestream->TMobile customer and have had at least one active account with them since then.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Well , then I guess the Tmo version is just an all around ****tier version than the International version. But I could've sworn that was one of the selling points which was to have that 600mhz band where the International one did not, but I may be mistaken.
[OnePlus 6T  Guides, News, & Discussion] skinzy98:
I've been talking with someone on the TMobile help line and they just tried to tell me that it was OnePlus who chose to lock our bootloader and they're the ones who unlock it? I've never heard of such a thing. She was like we can sim unlock but oem chooses to bootloader unlock
[OnePlus 6T  Guides, News, & Discussion] nory82688:
She's right and she's wrong. If she's willing to sim unlock (permanently) you phone, go for it. You need that to be able to check off the "OEM Unlock" option in Developer settings. Then you contact OP to obtain a bootloader unlock code.

But you're right. I doubt OP came up with the idea to lock the bootloader. That's a carrier thing lol
[OnePlus 6T  Guides, News, & Discussion] resist:
This sounds mostly correct. The phones manufactured for Tmo are locked by OnePlus before shipping the product off to Tmo (this is why you go to OnePlus for unlock). This is typically a result of whatever terms they agreed upon when they decided to partner with Tmo. In other words OnePlus is locking them at the request of Tmo.

Tmobile never actually touches your phone (just the box). Everything as it is in the box is done at OnePlus facilities. TMobile just does the hand off from OnePlus to consumer.

There is a little speculation in my response but what I've outlined is typical for these scenarios
[OnePlus 6T  Guides, News, & Discussion] ozzmanj1:
Yes, xingular was bought out by AT&T around May 2007. I was a xingular customer at that time and when I went in to buy a phone for my wife around May that year, just before we got married, it was converted to an AT&T store.

* For those wondering, I unlocked my sim from Tmo as I informed them I was going out of the country. And for the record I am in fact going out of the country for 6 months to teach English in my wifes hometown of Guigang China (2 hours east of Nanning China in the Guangxi province). So those saying everyone is lying, well not all are. Personally even if users are lying I dont care, its not my business.

*** Now back to your regularly scheduled topic on hand**
[OnePlus 6T  Guides, News, & Discussion] hartleyshc:
I was told the same thing, and I assume it's just passing the buck. You think Google told Verizon, "yeah we're only going to sell the Pixel through you guys if you lock the bootloader"?

Here's what I was told by T-Force, I didn't even bother responding to that part.

I mean technically he could be right. T-Mobile could have easily said you don't have to lock the bootloader. But we're not going to carry the phone if you don't.
[OnePlus 6T  Guides, News, & Discussion] :
Omg OnePlus are kinda idiots. I know, I shouldn't worry, but i want to ascertain a more specific time frame. again, they dont know anything I'm talking about.
[OnePlus 6T  Guides, News, & Discussion] Krunk_Kracker:
Wow....that's....something alright.

Have you tried hitting them on social media for clarification?
[OnePlus 6T  Guides, News, & Discussion] :
Edit...i talked to them, 7 days from submitting the unlock form. And she said they will be pretty quick, so we have access to our phones

Woohoo

Actually, im on the phone as i type this... they know, just the chat agents are behind....shes getting me a more accurate time frame
[OnePlus 6T  Guides, News, & Discussion] ozzmanj1:
Cool, been waiting since late Sat night since I sent in my request for unlock token.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Finally got it.
[OnePlus 6T  Guides, News, & Discussion] justibasa:
This is from the OnePlus site. Shows band 71.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
I don't doubt you bro. I was just going by an article I read, and It was probably just more spin to entice unsuspecting people to purchase the device on T-Mobile instead of purchasing unlocked.
[OnePlus 6T  Guides, News, & Discussion] HaiKaiDo:
Just a thought, but I've seen roms in the past that have the modem files removed. Couldn't we just have custom roms that either remove the modem or insert the tmobile modem? I dont see how this would keep us from being able to use anything we want.
[OnePlus 6T  Guides, News, & Discussion] justibasa:
Yeah it probably was.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Is anyone able to actually use the link to request an unlock token? Seems to be down for me. I'm having no luck at all. Just keeps telling me "go back to safety" or just loads in to an invalid address.
[OnePlus 6T  Guides, News, & Discussion] :
Disable pop up? Weird i keep checking mine and its good
[OnePlus 6T  Guides, News, & Discussion] justibasa:
I'm getting the same security issue.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
I enabled pop ups and enabled ads, but I'm still getting nothing. Weird. Should I tag them on Twitter to obtain information about the unlock token? Or is everyone just using the link in the original post?
[OnePlus 6T  Guides, News, & Discussion] raing:
I use the below link: https://unlockbootloader.oneplus.com
[OnePlus 6T  Guides, News, & Discussion] hartleyshc:
New SSL cert was issued today for the site. Give it a little bit of time.

Your browser should give you an option to proceed to the site anyways.
[OnePlus 6T  Guides, News, & Discussion] yujikaido79:
Success

I was able to get my phone unlocked through twitter as well today. :D and I was able to request an unlock token. :good:
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Just curious, but how many digits is your unlock code? Because no matter what way I enter these numbers into the OnePlus tool, it just says "server failed" every time.

DISREGARD: i got it working.
[OnePlus 6T  Guides, News, & Discussion] haibane:
Has anyone tried using the latest international firmware from oneplus on the T-mobile variant? https://www.oneplus.com/support/softwareupgrade/details?code=9
[OnePlus 6T  Guides, News, & Discussion] justibasa:
No one has got the bootloader unlock token yet. It may be a few days before we know if that's going to work or not.
[OnePlus 6T  Guides, News, & Discussion] ozzmanj1:
Not like it will do us any good at the moment, but someone uploaded a dump of the 9.0.5 OOS 6T firmware:

https://xdaforums.com/oneplus-6t/development/dump-oneplus-6t-t3863619/post78081488
[OnePlus 6T  Guides, News, & Discussion] Causical:
So I legit went into TMobile today to return my OnePlus 6t and the store reps there were genuinely interested in trying to talk me out of it and do whatever they had to to get me to stay.... HOWEVER as I was speaking to the manager at TMobile she asked me if I'd be prepared to pay the device in full if she called TMobile customer care herself to get it unlocked. I said "hell yeah of course"..... She called, they recognized she was an official TMobile associate and she gave her employee token and password and everything.... They friggin shut her down and just asked why the customer even came to TMobile if they just wanted to unlock the phone (and actually had a rude tone)....Soooo the outcome:

T-Mobile manager- "Sorry, I tried, you still wanna go through with the return?"

Me- "Yeah let's do it"

----Later Suckas.

T-Mobile, I really expected better from you... you were going to do it anyway, but you lost a customer ?
[OnePlus 6T  Guides, News, & Discussion] HaiKaiDo:
That's really weird. I called yesterday and told them I'm travelling over-seas next week and the lady overrode the 40 time period, and I was then able to use the unlock app that came with the phone, then I requested my token from oneplus and am just waiting :]
[OnePlus 6T  Guides, News, & Discussion] :
I saw this.. fyi, all of the main apps ie, phone, messages, gallery, camera..u can download the new versions on apkmirror and install over top of the current ones. Don't upgrade messages...I discovered it's bugged. The updates are from the last 2 firmware updates.our phones are apk versions .9 new ones and betas are .10, .11
[OnePlus 6T  Guides, News, & Discussion] flexor224:
Just went through Twitter messenger and got permanently unlocked Reboot and had notification on reboot
[OnePlus 6T  Guides, News, & Discussion] arabcamel:
can you share what you said and how long you've been a T-mobile customer? I just got denied on my 1st attempt.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
That's crazy bro. I can't believe they shot down the actual employee. Their "support" is just so hit or miss. There were guys that got lucky on their first rep, and then there were guys like myself where I had to fight with 7-8 different reps to get it done. The last time I spoke with a representative, she took it upon herself to escalate it and give me a "one time "permanent unlock. Said they don't normally do it for customers unless they fall under "extreme circumstances."

I just kept telling them I needed it done for work, and it wasn't an option not to have it. Either they do it for me, or I'll need to walk, and she caved (I was very cordial mind you).

With this, it's all about being persistent (and I'm not saying you haven't been). When one rep shoots you down or gives you the run around, change platforms. Instead of using Twitter, use the Tmo app. If the rep shoots you down, go back to Twitter. Just keep going back and forth, and sooner or later they'll cave.
[OnePlus 6T  Guides, News, & Discussion] Causical:
I went through Twitter like 5 times, official TMobile help chat twice, went through an in-store rep AND called customer service....Nada all the way dude

...And I used every form of persuasion that's been a topic of conversation and I was never necessarily rude.
[OnePlus 6T  Guides, News, & Discussion] flexor224:
I have been a T-Mobile customer for four years. I explained my situation with work and traveling and went through all of the questions and verifications and was asked to restart my phone and it was done
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Sorry you had no luck. I'm assuming you turned in your device? Is your plan to purchase one straight through OnePlus?
[OnePlus 6T  Guides, News, & Discussion] coolmaster121:
Ok boys, here is the update.

Got my OP6T yesterday, got it all setup and made sure all is working okay.

Then used Twitter as suggested by numerous posts, but got shut down, no go on the SIM unlock

Called the 611 number and spoke with the team of experts - got shut down again. I told them that I need the SIM unlocked just because of the Bootloader unlock to get updates directly from OnePlus and not Tmobile... this guy started telling me that Tmobile does not push out updates and its all on OnePlus... I told him point blank you are wrong about that one, because that is not what OnePlus said... he said maybe you should speak with Technical Support...

The Tech Support guy was super cool. Told me that he corrected his colleague about the update info and about no way to do a SIM unlock before 40 days or payoff.

Said that he appreciated me being honest about why I need the unlock, said that Tmobile appreciated me being their customer 12 years now and he whitelisted my IMEI. Unfortunately the call dropped at that point, but I opened my Unlock app and the phone was unlocked after a restart.

Hope this helps you guys with this process.
[OnePlus 6T  Guides, News, & Discussion] nlua:
i just tried my first attempt (611) and got an awesome rep. all i mentioned was that i just got the OP6T that i traded-in my Nexus 6 for (i will miss you, shamu) and that i wanted it to get it unlocked. i didn't give a reason as to why. he said "sure, let me look into it for you and find out what i can do. i notice that there is a 40 day usage requirement but that's something i can just override for you."

and he did! then we just went on talking about him being on the fence about doing a trade-in as well and comparing other phones and all. the OT conversation lasted longer than me asking and getting my OP6T unlocked. i can honestly say that i enjoyed the conversation lol!

Mind you i have been a T-Mobile customer since 2010 with a clean account (no late payments etc.) so maybe when he saw that he was more willing to help out? anyway good luck to everyone else!
[OnePlus 6T  Guides, News, & Discussion] nory82688:
Sounds like you've had one of the easiest goes of everyone here. Except for that one guy who got it done first try, but still. Good for you man. I'm happy to see someone unlocked your sim with you just being honest. Wish they'd all just do this.

Maybe that's the key, get a tech support guy lol
[OnePlus 6T  Guides, News, & Discussion] jkeith1:
I've tried twitter, inapp, messenger and 611. They ? will not budge
[OnePlus 6T  Guides, News, & Discussion] arabcamel:
can you give me that reps name? :)
[OnePlus 6T  Guides, News, & Discussion] nlua:
Brian - not sure how much it will help considering it's just a first name.
[OnePlus 6T  Guides, News, & Discussion] nory82688:
What's your pitch when speaking to them?
[OnePlus 6T  Guides, News, & Discussion] strictlyphat:
Yeah but this this is laser fast. 150mbps down. Wouldn't beat 90 on my op6 prior. Same location. Both had same bands.

---------- Post added at 05:02 PM ---------- Previous post was at 04:59 PM ----------

https://xdaforums.com/showpost.php?p=78082931&postcount=44

my success story
[OnePlus 6T  Guides, News, & Discussion] jkeith1:
I tried one last time to make a new twitter account and ask. It's crazy how stuck to the 40 day has to be paid for part. No one is bending off it.
[OnePlus 6T  Guides, News, & Discussion] siloner:
What's up guys, ive been reading up on this thread and now that I received my 6t today. I decided to give it a try. I tried twice on Twitter and at the end, tried the T-Mobile chat. She asked for my IMEI then was told she would file an unlock request for me. Then got this response from her after sending my email. What do you guys think, I got it?
[OnePlus 6T  Guides, News, & Discussion] Saythis:
Requested mine as well. Guess we'll see.
[OnePlus 6T  Guides, News, & Discussion] ska8tdude:
Try using the permanent unlock button in the T-Mobile Unlock app. Some people have claimed they got the permanent unlock before they ever received an email back.
[OnePlus 6T  Guides, News, & Discussion] rootmaster96:
Nope that's BS. That process of the unlock ticket and device unlock "code" is years old and now outdated as they use the unlock app instead. The email that they send contains basically nothing and just says the "unlock code" is the Device app, telling you to use the unlock app.

The correct order of operations would be to first request a whitelist of your device to lift the eligibility requirements and then use the app to perm unlock.
[OnePlus 6T  Guides, News, & Discussion] Krunk_Kracker:
I did and I never even got the email.
[OnePlus 6T  Guides, News, & Discussion] siloner:
Nope not yet.. I'll try again in the morning
[OnePlus 6T  Guides, News, & Discussion] NikoZBK:
Delete
[OnePlus 6T  Guides, News, & Discussion] Saythis:
Got mine! :good:
[OnePlus 6T  Guides, News, & Discussion] nory82688:
What was your sales pitch to get it done? Maybe you can help some of the others that are still trying?
[OnePlus 6T  Guides, News, & Discussion] Saythis:
I told them I travel for business and bought the phone under the pretense I'd be able to unlock it after it was paid off. Then they said that they'll wait until the 14 day return period was up to do it. After that I said that if I can't use the phone for work then I'd rather go phoneless for a bit and return it to buy from Oneplus. Which, in the end it was a true pitch lol

Note: they offered to void the 14 day return period for unlocking it

So as long as it's paid off, just say you need it unlocked because you're traveling and that you're willing to give up the return period since you have no intention of returning it.

Edit: I did this via Facebook.
[OnePlus 6T  Guides, News, & Discussion] SourPower:
The email comes from OP after tmo does the Sim unlock and you get your unlock code through ADB. The unlock code is sent to OP and thru email your the unlock.bin I think...
[OnePlus 6T  Guides, News, & Discussion] shanetrain:
I just got my permanent sim unlock, via Twitter.

I have asked once a day, via Twitter, for the last 3 days, and I finally got a rep to do it.

I didn't even delete my previous conversations with the prior 2 reps. Just copy and pasted the same ask.

Go figure....
[OnePlus 6T  Guides, News, & Discussion] magnumtripod:
I got an email after waiting a couple days but it didn't do anything. My phone has yet to be unlocked
[OnePlus 6T  Guides, News, & Discussion] siloner:
Did you restart the phone or anything? Still a no go on my end
[OnePlus 6T  Guides, News, & Discussion] Saythis:
Yeah you'll need to restart after you unlock through the app. After that OEM Unlock option in dev options becomes available.
[OnePlus 6T  Guides, News, & Discussion] siloner:
Thanks for the info...

I messaged them this morning, and I guess I just gotta play the waiting game