yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I know exactly how you feel. I've arranged a replacement from the new batch but not going to be in stock for at least a week. Also sold my G6 so going to be without for a few days.

Mine is deffo getting worse too. I use a grey keyboard and can see it at around 40%, maybe it's because I know how to spot it now.

Attached are pics from tonight and a few nights ago. I think it's getting worse over time. Maybe how the screen glue is reacting to UV light? Just a guess.

Crossing my fingers it's an issue with this first batch but I also think because it takes a while to show up if it's serious within a week or so there should be plenty more cases.
[Huawei Mate 20 Pro Questions & Answers] herna:
My unit is actually BOE.

I added the screenshot on the attachments zone.
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
Sure, no problem.

View attachment 4632167
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Thanks for that, didn't see the attachment.

It seems that BOE is fine then so begs the question why are Huawei using LG displays at all? Is it a cost thing?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
All the free review ones will be BOE. They'd be stupid to give you a LG one to review.
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Thanks

Anyone else with LG-01-18-10-43 have issues? If not then it may point to a faulty batch. Seen a lot with LG-01-18-10-51 have issues.

Perhaps OP can note all the problem batches? [MENTION=8951977]NewtScamander[/MENTION]
[Huawei Mate 20 Pro Questions & Answers] herna:
Well, I actually think why this might be. Just a theory.

Huawei started with the LG panels instead of BOE, but due to some issues or because of quality, they switched to BOE but forgot to remove all the units that were already created with LG panels.

As most of devices with issues are from batch 0, this is the only reason I find for that.
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
You could be right but we won't know until new units are shipped. I'd assume if that was the case the next phone I get will be BOE as the retailer is awaiting stock before I can get mine. I'll share as soon as I have it.
[Huawei Mate 20 Pro Questions & Answers] kandem:
My screen.

Y have a little issues. But are small at the moment View attachment 4632192

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Hey everyone , I've first heard about the problems 2 days ago but decided to post my experience too.

Preordered the Mate 20 Pro Twilight on 19th via contract

Was told the phone would take about 2 weeks to arrive, yet I got it on 22nd of October.

I have been using it since ( 10 days ) and my screen is perfectly fine,

Display is LG-01-18-10-51 .
[Huawei Mate 20 Pro Questions & Answers] patek:
Your touchscreen type?

I would ask everybody to give the type of the touchscreen and you have/have not this problem

Thanks
[Huawei Mate 20 Pro Questions & Answers] stewartk:
You must have a good LG one
[Huawei Mate 20 Pro Questions & Answers] DJcOOkie:
If you want to have a heart attack, open Zedge and Information tab.

This is how my screen act there...

https://imgur.com/xyWuLnR
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
I have display LG-01-18-10-51 and a mild case of it. Will look to swap it once stock comes back in.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Could be but I see other people with same screen as mine having problems.

So I'm actually worried that it may happen to mine as well in the future.
[Huawei Mate 20 Pro Questions & Answers] monkeymoon:
guys...this is not good

and my humble opinion is that huawei will not solve this problem soon enough. Till 2018 we had a prerelease, alpha, beta versions of games, sofware and progs...now we have that with smartphones. Enjoy! :D

Still waiting for mine...
[Huawei Mate 20 Pro Questions & Answers] da1e8:
Same lg model and I have it slightly on the left
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Wow. Think I've noticed that when the screen starts going wrong the finger sensor acts up.
[Huawei Mate 20 Pro Questions & Answers] kandem:
I take now a few pics with Mi a1 wife's mobile.

It seems that's like few days ago.

I thinks that pretty good but in person I see the problem. View attachment 4632225View attachment 4632226View attachment 4632227View attachment 4632229

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
My phone has been with SBE for two weeks now and no sign of the replacement arriving. I've phoned them twice yesterday where they promised to find out what's happening and call me back. Still no call back. I'll ring them again today and shout at them as even they admitted you shouldn't have to wait this long for a replacement.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I tested my replacement out last night, I can confirm that I have no 'hulk' effect on my B22 BOE screen.

Finally, after 2 replacements I got there and now I'm happy!
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
I've just come off the phone with Huawei UK. They have run out of stock which is why I've been without a replacement for two weeks now. They say new stock is on its way but they don't know when it will arrive. For anyone having sent their phones to SBE for replacement, don't hold your breath getting your replacement this side of 2018.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
ffs, they never told me that when I spoke to them first thing this morning.
[Huawei Mate 20 Pro Questions & Answers] Verity_Lux:
I just spoke with SBE after them receiving my return on Friday 7th at 8am. That was my fourth handset over two contracts! Fifth time lucky I'm hoping, I had the bottom third of the screen strobing neon green on two of the devices in addition to the green edge glow.

The info still isn't showing on the system when I search it now, but the call handler advised me it has been received and is being passed to a technician. I told him I was going away Friday morning so would really appreciate it before then and he said he would ask that it is prioritised.

That's almost definitely a lie, but no mention of no stock or any delays at least.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Did you get the name of the person you spoke to? I spoke to David today, yesterday I spoke to Amy and Jack. I suspect non of these are their real names!

---------- Post added at 01:48 PM ---------- Previous post was at 01:12 PM ----------

I've just spoken to Anna, she's told me that they don't know the stock status and it's just the service centre that does. Totally different answer, same old corporate answer.
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
Hey I also spoke to Jack today. LOL.

He phoned SBE while I was on the phone and said they've got no stock.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Since I don't have a service centre in my country they won't let me mail it in for service. That makes no sense. Samsung has offered it for YEARS>
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Update: Original post way way waaay back. I got my third device and its BOE. It looks okay now and I have not seen any green tint! Fingers crossed!
[Huawei Mate 20 Pro Questions & Answers] colts187:
Thank you for this.
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Update#2: Serial:18B15

BOE screen!

Third Replacement (Previous 2 M20P LG screen)

No Green tint so far(Perf. Mode On, All day use)

Now I can go full blast on this beast!
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Quess LG have a lot to answer too.

https://www.knowyourmobile.com/mobi...3-owners-are-hit-another-major-screen-problem
[Huawei Mate 20 Pro Questions & Answers] giorgoxxi:
That's exactly the same issue a lot of LG screens have with the Mate 20 Pro, the green flickering when the phone is locked. At some point manufacturers need to start thinking about dropping LG all together.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Oh trust me it's not.

I've been trying to exchange my phone for 3 weeks now, it's boe screen, no green issue but the screen is very non uniform

Also about 8-9 dead/stuck pixels. Little white spots on screen, some are bigger than others.

Each week for 3 weeks they tell me to come next week for new batch and when I come they just say oh sorry we are out of stock.

Also why would someone repair their phone that came faulty out of the box? It's like you paid for a refurbished device....

Edit: also when I got my 2nd replacement they tried to give me an unsealed box, asking why it is not sealed I was told that they checked if the screen was BOE, however the insides of the box were obviously taken out and used. I refused that replacement as it looked like it was a refurbished phone, aka repaired faulty LG with new BOE screen as seen in the video.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
After I received mine I've suspected that's what they have been doing.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Update here. CloveUK let me know the phone was evaluated and I could either get a replacement or refund. I asked them if they could check the serial number and find a replacement that is 18B15 or later. They told me they have no control over what is sent to them, and they can't control what the replacement manufacture date was. I was then offered to get a refund if the replacement isn't at the 15th or later. I accepted that offer. So still waiting to hear if the replacement from Huawei have sent a later replacement or not. I did ask for an ETA on the next email, but that was just a few hours ago, so no response yet.

If I get a refund, I may go purchase a mate 20 X. Its big AF, but has a samsung screen, so not likely to have screen issues. I actually want a good mate 20 pro. But am curious if I get a 8gb model of the 20x, will it last longer for longevity? We'll see what they come back with. But... although they were skeptical at first, Clove has been easy to work with, and helped set up the shipping back to them with DHL from the US.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Would you not consider the OP 6t mclaren? I know I am. As much as I'd love another Mate I've no confidence in that phone atm.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
I absolutely would, and I am. I got my son and son in law, both on my tmobile accout, the One plus 6T With the $300 trade in. Both have 8gb of ram, makes me feel inadequate with the 6gb Mate 20 pro model.... lol. they both LOVE the phone. I actually looked at the site today, lol. It's not available for another 2 days. I do think the Mate 20x would kill it in batter life and camera.

---------- Post added at 01:43 AM ---------- Previous post was at 01:39 AM ----------

I think it has been found that the 3 XL has a samsung screen?

https://xdaforums.com/pixel-3/help/pixel-3-screen-manufacturer-t3852235
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Yes was aware of this. I'm surprised at Google going with LG after the last scandal.

And yes the 20x could be a good option. But it's huge.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Those are Samsung panels in the pixel 3s.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I was led to believe lg in pixel 3 and Samsung in 3xl?
[Huawei Mate 20 Pro Questions & Answers] age182:
In 2 years I've had no issue with my P10 and it's had heavy use daily which is why I was initially so pumped for the Mate 20 Pro but not so much anymore.

I discovered the 6T Mclaren edition today and I think it's the way I'm going to go.

If BOE screen is a lower res than the LG one in the M20P and looks no where near as good then I don't really want that either lol
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'm currently using a P10 as a stop gap and I have to admit it's performing well. My daughter has a Mate 20 lite and it can not be faulted. Before that she had a flawless P9lite. So I'd no hesitation in ordering the Mate 20 Pro on launch day, boy was I wrong.

My last one was a BOE display and I found it to be slightly more grey. The photos below are why I got rid of it. But I have to admit I miss the darned thing. Build date was 18B05.
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
Huge but absolutely beautiful phone I have the AL00 Chinese 8/256 and I much prefer it to the 20 pro
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
My replacement is arriving today. Apparently they were recalled so this should be from the newest batch.

They were supposed to be out of stock until 18th Dec, so I'm a bit surprised and suspicious of what will arrive...
[Huawei Mate 20 Pro Questions & Answers] DoobyDroid:
Oh man this was my next upgrade phone I'm toying with getting , but little put of now reading so many screen issue problems , anybody had one from virgin mobile uk and had issues? Tia
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
It's arrived, it's the right colour and a new phone!

Haven't turned it on ye.t
[Huawei Mate 20 Pro Questions & Answers] colts187:
I thought they were both Samsung panels. Now I'm doubting myself.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Carphone Warehouse by any chance?
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Yeah, but their mobiles.co.uk partner site
[Huawei Mate 20 Pro Questions & Answers] djBarren:
It'll be interesting to see what build date you get. The CPW are saying not available to the 18th but when I spoke to an advisor he said "we have stock available to be delivered between now and the 18"

As I've received a refund I was holding off buying a other. In two minds now on what I should do.
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
My build date is 18B21
[Huawei Mate 20 Pro Questions & Answers] J200george:
The 20x has no wireless charging which for me was something I was looking for, also though I stand to be corrected it doesn’t come with the super fast charger that the pro uses.

I’m uk based and am a little nervous over Huawei and returns now. Especially as in the uk the only option to buy th 20x is via Wonda.
[Huawei Mate 20 Pro Questions & Answers] markojovic91:
Today, after bringing my first replacement to the authorised service point (because the new, BOE display has uniformity issues (vertical lines aka. jail bars)), they told me that they haven't found any of the inconsistencies I told them about and just gave me back the phone. So I wrote immediately to Huawei Serbia on Facebook and now waiting on their reply. Someone's gonna burn because of this. -.-
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Replacement is a BOE!
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
20x has 22 watt charging where as the pro is 40 watt I think

It's fast enough for me.
[Huawei Mate 20 Pro Questions & Answers] Spood:
Afaik the 20X has the 40W charging. But bigger battery means longer charging.

----------

So I finaly decided to buy the Phone.

Emerald Green, 18A31. BOE screen (first try !).

No hulk out of the box. And I havent noticed any uniformity issue. So I'm very happy !

However I do notice a lot of color distortion on tje edges of the screen, especialy with white. Gray/dark colors are fine but when the edges display white it looks a bit weird, kinda like a TN screen at an extreme viewing angle.

This is my first time with a curved display so it's probably normal. I'll nedd to get used to it, as with the narrower body (which feels weird after years of LG phones, but easier to hold).
[Huawei Mate 20 Pro Questions & Answers] x2srj:
My status has update to: With Repair Engineer

and has: SBE fault :	display - poor image quality - bad colors, out of focus, etc...

chances of getting a replacement issued and delivered by Saturday?
[Huawei Mate 20 Pro Questions & Answers] x2srj:
updated to:
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
I phoned SBE yesterday who told me they've received 'a few' handsets from Huawei. God knows what that means as there must be a tonne of phones with them to be replaced. The woman said people who have been waiting the longest will get theirs shipped out first. Mine's been there for over two weeks and there's still no indication of a replacement coming so I guess I'll have my new phone next year...
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Same for me then... that'll be a month without a recently purchased £900 phone. An excellent phone but whole situation has been a farce. I assume the warranty starts again with the replacement phone?
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
Mine boe 18A31 is flawless. Absolutely perfect. Im in love with this phone. Best phone ever

Cant say that with the 3 others i had with lg screen
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Yes, 18A31 seem to be perfect. I also have 18A31 which is perfect, there are a couple of others here on the forum with 18A31 and they are all flawless.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
dual sim?
[Huawei Mate 20 Pro Questions & Answers] krugerbud:
Anyone in Germany had their BOE screen sent in and replaced successfully with new device?
[Huawei Mate 20 Pro Questions & Answers] dragonii:
Hi all,

Following this thread since it started 2nd finally pull the plug. Just received it today and BOE screen out of the box. Serial 18B05.

Still setting it up but very promising coming from a HTC 11 ultra plus.
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
Sent mine back on Tuesday lunchtime. Regrettably, paid for Special Delivery Next Day by 1pm with Royal Mail at the Post Office (mainly because the "basic" letter with the returns envelope mentions nothing about insurance)

Anyway, hadn't arrived by 1pm... so put a claim into Royal Mail for 'delay'. Next thing is I see it is has been signed for this morning at 01:44hrs (using the RM tracking facility)!!

Obviously, concerned by this, and the fact nothing was showing on the SBE website, I phoned them mid-afternoon today and they said the envelope linked to the repair hasn't been received. I asked if anyone would have been there to sign for it at 01:44hrs, and they said no.

My own fault in a way as I should have just kept with the envelope tracking provided. Now I don't know where my phone is, and have obviously - at the very least - lost a couple of days waiting. I've gone out and bought a Honor Play in the meantime as can't be without a phone for Xmas. Total :mad: up in my opinion.
[Huawei Mate 20 Pro Questions & Answers] Smartphoner:
LYA-L29 8gb 256gb

BOE 18B15

Purchased from wonda mobile after knowing it's a BOE screen and after testing it for flaws.

A happy M20P user after owning the mate 9 porsche design and the mate RS and now coming from a Note 9.

This is what I've been dreaming of lately!
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I've thought about going down this route. Keep us informed as to how you fair out. After no 3 I gave up.
[Huawei Mate 20 Pro Questions & Answers] da1e8:
Got my replacement today after battery issues with my boe screen this new one is also a boe screen and also came with a film over the screen as well as the back unlike my first phone which only had it on the back. How do I tell what batch this is from so I can inform you what is is. I can confirm this was from the car phone warehouse in the uk
[Huawei Mate 20 Pro Questions & Answers] Smartphoner:
I always do my diagnostic and stress tests on each and every phone I get, so far so good.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Agree.
[Huawei Mate 20 Pro Questions & Answers] achie010:
What kind of battery issue?
[Huawei Mate 20 Pro Questions & Answers] da1e8:
Draining fast and not holding a charge
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
Yes dual sim version
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
LG displays are affected by this

---------- Post added at 08:07 AM ---------- Previous post was at 08:05 AM ----------

Nope, in this case it's LG displays
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I'm not sure if I've seen it mentioned yet by anyone but I got my 3rd phone (BOE) couple of days ago, I'm happy with the screen now, however, even with .146 firmware the face unlock and FP unlock seem slower than the LG screen I previously had.

Anyone else noticed this?
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
The camera module is the same, and even the glaspanel is sepereat piece of the sensors above the screen area.

Verstuurd vanaf mijn LYA-L29 met Tapatalk
[Huawei Mate 20 Pro Questions & Answers] sousa_2005:
will LG fix this problem with new batches in the future?

because i have a LG screen and a BOE screen front to front and the LG one is bettter...

In BOE I can see the little points of the digitalizer and in the LG not... it´s like the samsung screens that the digitalizer is invisible...

I think the BOE has more vivid collors but a little less resolution... it´s easer to see the pixels...
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
How on earth are you able to see pixels? Are you using a microscope while using your phone?
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
So you're saying it's not the fault of the BOE screen?
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
The face unluck happens with the camera. That camera is the same module as at the LG screen you had. So that you experience that it's "slow" at this BOE screen and fast on a LG screen doesn't make sense because the camera is above in the sensors module what is an difference piece then the front panel. So if you have an BOE or an LG panel, the sensors are seperate of the glaspanel so it doesn't make any difference the sensors module/camera module is the same.

What you should do is force factory reset your phone after the update and build everything from scratch.

Thank me later.

Verstuurd vanaf mijn LYA-L29 met Tapatalk
[Huawei Mate 20 Pro Questions & Answers] BillPil:
The device with the BOE screen you got must be defective.

My device with BOE screen (18B15) display is flawless, no glue gate, perfect uniformity and no little points.
[Huawei Mate 20 Pro Questions & Answers] sousa_2005:
with your screen turned off, put the screen with a strong light in front and you will see the matrix of the digitalizer...

in this LG painel, can´t see. But the Hulk glow is ridiculous..
[Huawei Mate 20 Pro Questions & Answers] BillPil:
I'll try this at home! With the screen on can you see these dots? If not, there is no flaw in display quality. I mean display panels job is to display things in good quality when they are on, right?
[Huawei Mate 20 Pro Questions & Answers] sousa_2005:
yes, I didn´t mean that seeing the dots of the digitalizer was a fault...but i perfer no seeing them like i can´t see in the LG one..

my story with Huawei and the m20p is this:

I bought one whit the Hulk effect and the service center change it for one with boe screen.

I had no Hulk effect but this screen has particules of dust traped inside of the screen.

Went to the service center and they change the screen for another one .... but a LG one the Hulk Effect ... IT´S RIDICULOUS!

They put me the same problem from the first time that i went to the Huawei service center!

I said to them that was wrong to me that they open a new phone to change the screen... they said taht was because they only change the phones with the green glow...

Ok, now I have the green glow again...I will ask for a new unit but when LG resolve the problem and send a new batch without the green glow.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I upgraded my new device straight away to .146 and then did a wipe before restoring data. What I'm saying is my previous (LG) one was quicker with the .146 update.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Good luck with that, mate!

For me the original and the 2 consequent replacements had LG panels. The third replacement has a perfect BOE display.
[Huawei Mate 20 Pro Questions & Answers] trapharder4844:
I just received my BOE today so far so good. Also serial number is N18B1 can anyone tell me if this is in the defective batch?
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Re-add your face. It will be a bad model it's working from that makes it slow. Not the hardware.