yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] djBarren:
This is my replacement device that I received on Monday via the Carphone Warehouse. Needles to say I'm not best pleased.
[Huawei Mate 20 Pro Questions & Answers] :
Can someone with BOE screen post a picture? So we can see the differences?
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
Here is mine (if you require a different background) let me know (BOE Display).
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Thanks for sharing, just completed a test and immediately noticed the sides and mostly bottom corner glowing! [emoji24]

Will speak to Vodafone tomorrow I think.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
screenshots dont do anything. you need another camera to capture it
[Huawei Mate 20 Pro Questions & Answers] Itaintrite:
Does anybody have experience returning a phone to Amazon UK from the US? Do they provide free return shipping for defective item?
[Huawei Mate 20 Pro Questions & Answers] iori_cl:
Received mine yesterday here in Chile. Serial number xxxxx18A17xxxxxx. Did the test and its completly messed up, one more to the fallen.
[Huawei Mate 20 Pro Questions & Answers] Maher.k22:
Two affected LG units

I got the phones this past Monday, and while my phone is starting to show early signs when I run the OLED Tools app test in a dark room, my wife's phone has got infected with this really bad the past 48 hours. Worst part? They don't do refunds, and I'm sure whatever replacement unit we get, it will end up like this. I'll wait few weeks before I replace, maybe then I might get a BOE unit, or they will have sorted this out with LG panel.
[Huawei Mate 20 Pro Questions & Answers] wtabram:
I've been waiting for an insight on how to tell production date so thanks.

Where did you find out what the numbers mean?

Interestingly my replacement is supposedly from a new batch and my date from the serial number is 18A26.

Indicating it was manufactured on the launch day. This doesn't give me any confidence that any of the current replacement handsets being shipped out are Ok and are infact produced before the fault became known to Huawei (unless they knew all along and shipped regardless).
[Huawei Mate 20 Pro Questions & Answers] kirkdis:
I'm quite sure the serialnumber complete gives more informations. While the last digits are a serial defined number it is quite more helpful. If you are correct they produced maybe more than 19000 deviceswithin one day. So I still think the whole serialnumber gives more information about the devices...
[Huawei Mate 20 Pro Questions & Answers] maxgal:
after a display problem with LG, i got in 2 days the new with BOE display, looks good now, currently on 137 patch 1 and serial number xxxxxxxB06000911 LY-AL00
[Huawei Mate 20 Pro Questions & Answers] hoangtu2410:
2 digits before B ?
[Huawei Mate 20 Pro Questions & Answers] maxgal:
18
[Huawei Mate 20 Pro Questions & Answers] hoangtu2410:
what do you think about different from A and B in the serial
[Huawei Mate 20 Pro Questions & Answers] vwite:
the two numbers after the letter are the day of the month but how did they come out with the month October?
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Build date uses the following digits out of the serial number....

6th/7th is year

8th is month (A=Oct B=Nov etc)

9th/10th is Day

---------- Post added at 07:07 AM ---------- Previous post was at 07:05 AM ----------

So this one was built in the 6th Nov 2018. You got hold of it very quickly after manufacture. Like all of them seem to be! Wonder how long the glue takes to dry, or if its a manufacturing process or particular factory at fault
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
What a pain in the arse this is. I've been trying to get my phone exchanged through Huawei UK since yesterday and I've not been able to get hold of anyone. The customer service number doesn't even work. Either they are so inundated with calls about dodgy Mate 20 Pro's or they've decided not to take any more calls. And don't get me started on the online chat facility. Worst most clueless people to deal with who don't give a crap. They just keep saying I will get a call from them, but they can't give you a day or time and surprise surprise I haven't had a call so far. I really feel like bashing some heads together.
[Huawei Mate 20 Pro Questions & Answers] Mumb1ing:
Just picked up my replacement from JB Hi-Fi today. I got a new mate 20 Pro with a boe screen.
[Huawei Mate 20 Pro Questions & Answers] Jinsuke32:
Probably not going to get better, I went to the Huawei service center in Riyadh and they are aware of the problem and decided to give me a replacement no questions asked. Still waiting on the replacement but hopefully it's a boe display
[Huawei Mate 20 Pro Questions & Answers] sdablool:
Iam in Riyadh as well, may you share the location of the service centre please. One more question, did they took your phone or they will keep it with you until the replacement unit becomes available?

Regards
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
Not sure if this has been asked before, apologises if it has. But I have the Twilight version with an LG screen and this as the dreaded green bleed. I've returned and getting sent a replacement. Are all Twilight versions LG screens(or do they seem to be)?
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
The answer is no, I have a Twilight with a BOE display ordered from Vodafone UK....:good:
[Huawei Mate 20 Pro Questions & Answers] sdablool:
Anyway how to know the screen type [emoji848]
[Huawei Mate 20 Pro Questions & Answers] siaosi:
Someone on the UK community Huawei forum reported the same problem with his BOE screen as well. But I have not heard of another case so far
[Huawei Mate 20 Pro Questions & Answers] Jinsuke32:
I will send you the location by private message.

And yeah they took the phone and the box and you'll have to wait 3-5 days (hopefully) until they contact you to pick up your replacement
[Huawei Mate 20 Pro Questions & Answers] Kaix:
I'm in Hong Kong and have a LYA-L29 that I got about 8 days ago. The green screen issue started 1-2 days ago, and has been getting worse since. The place that I bought it from wanted nothing to do with it (nevermind the fact that they mention a 10 day exchange for any defects..)

Took it to one of the the Huawei Service Centers; they had a 5 second look at it, took down the IMEI number, and ordered a replacement. She said it will take 2-3 weeks and will call me when it's ready. In the meantime, get to keep the existing phone.

2-3 weeks makes me think the replacement I'm going to get hasn't been assembled yet, either because they're out of stock, or fixing something at the factory with the production process? Shenzhen is just across the border...
[Huawei Mate 20 Pro Questions & Answers] tphillips84:
Third time the charm

I've just received my 3rd mate 20 Pro today from Three.. And I've got a BOE screen now.. Previous two with green screen issue where LG ones. Fingers crossed it doesn't surface on this one
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
I received my 4th phone from EE today. It is still LG screen and has green screen already.

I tried to call Huawei and the phone goes dead after a while of ringing out.

I absolutely love this phone and have the Watch and Wireless Charger coming out to me but I feel like I can't risk keeping it as the screen does get worse over time and even the touch screen sensitivity goes down.

I am unsure there is a phone to replace it though so I will probably just send it back and cut my losses.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
I had a call from Huawei today that I wasn't expecting. I'd talked to them previously and they had suggested going to the supplier, which I have, and I'm now waiting. Today's call was to check that I have done that, and they then stated that, if this new one still has the issue, to come back to them instead.

I asked if they are officially saying there is something wrong. The chap said that there wasn't anything public, but that they did acknowledge the problem, but were only doing so to individual customers. He declared that it was a faulty batch.

Now it is good that they are informing individual customers, but call me a cynic....doing that but not making a public statement is just avoiding bad press. Surely in the long run being open about mistakes is better than trying to cover them up!!

Anyway, let's see what we get now.....
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Update on my replacement. The second is turning green around the edges but after a much longer time it's still at the point where I wouldn't notice it were I not looking for it. I'm sure it'll eventually need replacing so I'll hold onto my old phone for now but yeah. I wouldn't change phones though, the battery life and charging speed are nothing short of ridiculous. It took a lot of work to get past EMUIs quirks with aggressive app killing and to clean up the status bar but I'm really really happy with the phone.
[Huawei Mate 20 Pro Questions & Answers] Zulliz:
Just received my twilight model today after being sold out for 2 weeks, got boe screen om first attempt, might be second batch, will post s/n when i get home
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
When did you get yours? I got mine on the 6th and have an LG screen.
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
Ordered on the 9th and arrived on the 13th, so far all is great with the BOE display (hope I haven't jinxed it)......:p
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Fingers crossed for you! Good to know, I found out last night mine is affected, I didn't really look for it until last night and now I've seen it I can't unsee it! Going to call Vodafone now and get a replacement ordered.

---------- Post added at 02:13 PM ---------- Previous post was at 01:45 PM ----------

Just got off the phone to Vodafone, after a bit of a faff with them wanting me to go to a store to show them the fault, I managed to get a replacement ordered. Not surprisingly but they didn't have the twilights in stock so I've been added to the backlog, I was offered a black model as they're in stock but I expect those are LG screens.
[Huawei Mate 20 Pro Questions & Answers] MTM:
I have a feeling a lot of average users are not noticing the issue (or maybe brushing it off). If Huawei publically acknowledge the issue a lot more people would probably look for it and they would get a whole lot more units returned. We're probably talking about millions of dollars in lost profit in that case, so along with the bad publicity they keep their mouth shut. I would have thought they would be even better/faster at replacing faulty units, though, as the better they are at that the less likely the issue will escalate on forums like this and at some point reach the mainstream anyway - in which case they would be forced to acknowledge it.
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
Anandtech review of the phone, not liking the LG screen too much.

https://www.anandtech.com/show/13503/the-mate-20-mate-20-pro-review-catchtitle
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
Hopefully you won't be waiting to long, also that you will end up with a BOE display as these don't seem to be affected (or at least chances of a crap green screen reduced).

Yeah I'm loving the mate 20 pro, I knew about EMUI before jumping in as I had the P20 Pro (That I unfortunately bricked).

Best of luck bro....:good:
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Thanks and yeah I'm hoping I get a BOE display, so we'll see!

I came from a Mate 10 Pro so EMUI isn't that bad for me now I find, plus EMUI 9 does seem better than 8, just could do with some tweaks here and there.
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
Just got a replacement today and already looking dodgy in corners. LG screen.
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
Another one to add to the pile

Hi guys another infected device was a pre order in UK with EE Been using daily since 26th and last week ive noticed the tinge getting worse and worse not only on dark grey but on normal use with light background (kinda makes my eyes feel strange). Called EE on Wed 14th and arranged for a replacement unit but at the moment they are out of stock and awaiting more units, she said she'd call once back in stock to arrange delivery and collection of faulty device as a door swap service.

Mine is an LG screen twilight model s/n 18A11. I am very surprised non of the big tech YouTube channels have covered this issue.

Have seen posts on other furums where BOE displays are also showing signs of green tinge so not sure how widespread this is across the 2 different screen suppliers.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
What colour? I am still awaiting three to swop mine out, been over 2 weeks since I phoned them asking
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Anything I've read about infected BOE displays have not been backed up with any evidence. So I'm inclined to be suspicious of those claims. But that's just me, maybe someone else can come on here and prove me wrong.
[Huawei Mate 20 Pro Questions & Answers] demon2112:
what test?
[Huawei Mate 20 Pro Questions & Answers] BlockXVI:
Status update on 1&1 Germany:

They swap my Mate 20 Pro for a different phone (my choice is the ROG phone). They show themselves very cooperative, are well aware of the Mate problem and very often advise their customers to not take a Mate 20 pro again because a faulty screen is highly likely.

That's what I call customer service :)
[Huawei Mate 20 Pro Questions & Answers] thetroublewith:
Does anyone here have an Emerald Green Mate 20 Pro with a BOE screen? I'm taking mine back to CPW tomorrow for a replacement but wondering if I'll have more luck in the BOE lottery with a Twilight or Black model instead...
[Huawei Mate 20 Pro Questions & Answers] sp4ubw:
Small apk for testing screen:

https://play.google.com/store/apps/details?id=com.mate20pro
[Huawei Mate 20 Pro Questions & Answers] sirpaul82:
I called O2 today to get my replacement and been told they cannot offer me a replacement because they don't have any, phone is currently recalled by huawei, will have send mine in a jiffy bag they send to me on Monday and my contract will be cancelled

Wysłane z mojego LYA-L09 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] defendergr:
Huawei mobile Greece has replace my defective device very fast

replacement has LG panel I hope to be ok this time
[Huawei Mate 20 Pro Questions & Answers] Troutguy:
I got a BOE screen today together with some other guys here in Sweden. I have had 3 LG before and unfortuneatly this one from BOE is the worst so far :( So I can confirm that the problem is NOT exclusive to panels from LG..
[Huawei Mate 20 Pro Questions & Answers] tphillips84:
I've got the black one.. I got my 1st on launch day.. Then reported few days later and got new one on 9th November. Noticed the green tint on the replacement called on 12th on got mine today. Not sure whether its new batch or I got lucky in the screen lottery with the BOE one
[Huawei Mate 20 Pro Questions & Answers] Chrispearson172512:
I have returned mine and cancelled it but while I had it I tried using UV light to cure the glue it didn't work but I saw something interesting when the light was on the screen it showed a dark patch in the centre of the screen about 2cm from all edges and the part that wasn't dark was lighter green around the edges of the screen and when I used amoled tools uniformity test it showed light bleeding and green colour where the screen was lighter and grey in the centre as it should have been.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I don't want to sound like an ass. But could you provide some pictures for proof? Every claim of BOE devices with the issue haven't had any images to go alongside with it. It would help us all to know that BOE screens do actually have the issue.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Considering he's only posted twice. I smell porkies.
[Huawei Mate 20 Pro Questions & Answers] colts187:
I just got mine in and checked it. LG Screen made on october 15th and its got the green around the edges. Any chance it gets better with time? :(

---------- Post added at 02:57 PM ---------- Previous post was at 02:52 PM ----------

Thanks for this. Just checked my new one out and its green along the edges. :(
[Huawei Mate 20 Pro Questions & Answers] Crucio_:
Just been to pick up my new phone from CPW. Its emerald green and a BOE screen. Did the test using the app linked above.

http://imgur.com/gallery/DYagVY9
[Huawei Mate 20 Pro Questions & Answers] kona786:
My 3rd handset from EE is still not acceptable. Lower quarter has a glow and yellow tinge. Shocking QC.
[Huawei Mate 20 Pro Questions & Answers] bazda:
Thats sad. After refund ill go for 6T for sure. Its disappointing.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Welp, why the hell aren't Huawei coming out with some sort of statement on this. It's a joke.
[Huawei Mate 20 Pro Questions & Answers] xtrocata:
I'm getting my phone tomorrow and now I don't even know if I should even bother opening it. I think I'm just gonna use the phone but not open any of the preorder stuff so it would be easier to return it.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I'll do the same. When does the fault happen
[Huawei Mate 20 Pro Questions & Answers] dunk71:
Another one here, all down right hand side of screen.

Bought from mobilephonesdirect, but they don't have stock for replacements, hopefully the new batches arriving will be ok.
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
I checked mine again as people are saying it gets worse over time, using the dialer and putting brightness to zero in a dark room I can see a slight difference in colour on the right side and bottom right corner but it's not visible under normal use. Looks more yellow then the green ones on here.

I had problems with my Nexus 6P also made by Huawei, had to return two devices before the third one was ok.

I have until next Friday to return the phone, at this point I'm thinking my screen isn't that bad so stick with it. I was also looking at the OnePlus 6T but to buy that outright or on contract with the data I have now works out the same price as this phone and it's meant to be better then the 6T so I'm willing to persevere. If it really comes to it surely I can complain about the phone screen after the 14 day return window and get a replacement? Then if I really don't like it I guess I can sell the device and get another phone, do you think a second hand mate 20 is worth enough to cover a new 6T?

I have to admit that EMUI is probably the strangest take on Android I've seen, trying to get used to it but not totally sure and OnePlus 6T custom ROMs are starting to call me!
[Huawei Mate 20 Pro Questions & Answers] djBarren:
There is a 2 year Warranty on the device. So I'd say after the 14days you'd be OK. I can't see how they can hold you to 14 days.

I wonder how many have lodged this fault with Huawei?
[Huawei Mate 20 Pro Questions & Answers] vwite:
Well I sent an e-mail here:

https://consumer.huawei.com/uk/contact-us/

And they have been ignoring me for 4 days. First I sent one to US Huawei website and they replied the next day but they told me to contact Huawei of the country where I bought since they don't know anything about the Mate 20 Pro
[Huawei Mate 20 Pro Questions & Answers] djBarren:
euccc@huawei.com

Email there with relevant data, build number and IMEI number and photos. I was onto customer services today and lodged a complaint. This is the email address they gave me in order to send photos.

Apparently my advisor said he'll submit a form to the hardware and software team and get this highlighted.

They really need to make a statement.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've emailed aswell
[Huawei Mate 20 Pro Questions & Answers] MartPwnS:
Can everyone with the issues do this and report back which type of display you guys have (LG or BOE)

forums.hardwarezone.com.sg/huawei-user-group-395/huawei-mate-20-a-5811239-179.html#post117339454

My BOE version is still clean.
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
Mine is the LG screen. It's definitely worse tonight than it was last night. Im going to contact the company I bought the phone from and see what my options are for return or exchange. I've been using the phone for 6 days and have unpacked the charger and earphones etc so not sure if they will accept a complete return.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
LG here with the issue, so shock shock LG are still incapable of producing a decent display
[Huawei Mate 20 Pro Questions & Answers] vwite:
Damn LG!! I knew it!! Really hoping I get a BOE :( first thing I'll check when I get home
[Huawei Mate 20 Pro Questions & Answers] kandem:
I'm with te isuue but really small issue, but isuue at all.

LG

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Balls. LG screen here. I'll be looking for a replacement.
[Huawei Mate 20 Pro Questions & Answers] xtrocata:
Don't worry, it's the law to accept an exchange or complete return, no matter what you unpacked.
[Huawei Mate 20 Pro Questions & Answers] MartPwnS:
4/4 thats not looking good for LG displays so far.

If this really is an LG only issue, i hope huawei can fix this with LG or just run batches on BOE only for the time being (as replacement devices.)
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
LG screen here also, not as bad as some but still noticeable.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Damn well the pixel 3 night sight picks up so much more green than the naked eye. This pic looks way greener than in RL. Sucks cuz the mate 20 pro is such a sweet device.
[Huawei Mate 20 Pro Questions & Answers] wtabram:
Just been into Vodafone and looked at their display display phone.

No signs of green in sight.

Difficult to get a shot at low brightness but it was completely fine.

Looks like the display phones are using a completely different scheme for serial numbers View attachment 4644551
[Huawei Mate 20 Pro Questions & Answers] wtabram:
And another, carphone warehouse this time

View attachment 4644554
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
My serial number is xxxxx18928xxxxxx so no A or B. So if going by that my production date would be 28th Sept(?) 2018? I received mine on the 26th Oct
[Huawei Mate 20 Pro Questions & Answers] SpackEddie:
How can i see or find out if i hab lg or boe?
[Huawei Mate 20 Pro Questions & Answers] ouuzi:
Let us know about the replacement!! Να ξ
[Huawei Mate 20 Pro Questions & Answers] Merlinux:
Hard to tell with mine... not sure whether its within the realms of normal OLED display or not. I can't see any green in normal use.

If I put the brightness down between 0 - 10 then yes I can see a very faint green tint around the edge on a dark gray background. It can barely be picked up in the photo.

I have LG screen. Day 5 at the moment.

Brightness 10 - https://imgur.com/pfT6Dd8

Brightness 0 - http://imgur.com/KUObTh9
[Huawei Mate 20 Pro Questions & Answers] colts187:
Lucky you
[Huawei Mate 20 Pro Questions & Answers] colts187:
Here's what mine looks like. That pixel night sight brings even more green out of it.
[Huawei Mate 20 Pro Questions & Answers] Merlinux:
And If you take a photo without night-sight? How does it look to the naked eye for you?
[Huawei Mate 20 Pro Questions & Answers] addicted2phones:
I did the same thing with O2, it took them 10 days to cancel the contract. I was calling them back and forth and had to provide proof of postage to claim I sent them the phone.

Please pay for the special delivery for peace of mind.

They really pissed me off as all I wanted to do was change handset which they could not do.

It's funny how they say it's out of stock because I'm their website it's showing stock a available for both colours.
[Huawei Mate 20 Pro Questions & Answers] xnpu:
Correct. The month is displayed as a hexadecimal. 1 = January, 9 = September, A = October and C = December.
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
Ah ok, thanks for that