yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] gazm1990:
Need some advice please guys. I ordered my Mate 20 Pro Twilight from very.co.uk. It has developed the green screen issue, not as bad as some people on here but enough to notice it on dark screens. It's and LG 43 panel by the way

I phoned Very up and they said that the only option was to return it and they will inspect it and get a refund. Then if I wish I can place another order. This seems completely unacceptable as this means I will be without a phone for a week or maybe more, and I will then lose out on the watch and wireless charger as I'll be returning the pre order one. I argued this with the customer service agent but they said that's my only option!

I was wondering if any of you guys could provide some advice as to if I have any other options to get this resolved?

Many thanks
[Huawei Mate 20 Pro Questions & Answers] Tiago A:
As/Like I said before: "Relative". Each case is a case. And, in this case, worth it, even with this problem. When I said that, I was referring to a situation in which people go blind to buy it.
[Huawei Mate 20 Pro Questions & Answers] buxz777:
my boe screen is working great ... got it 26th ... used it a lot .... no green screen
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Same, LG 51
[Huawei Mate 20 Pro Questions & Answers] joeyzbg:
I got the phone yesterday and the greenish tint was already visible right away.

Got the LG 51 screen.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
Think I'm gonna ask to change to a pixel xl 3 I cba with all this crap lol
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
Pixel 3 or Note 9 would probably be best options. I had such high hopes for this phone but this has really put me off Huawei. I was prepared to put up with the pretty terrible EMUI OS due to the hardware but this proves that their QA and customer service are second rate...
[Huawei Mate 20 Pro Questions & Answers] skoobee:
And Samsung batteries proves they are great? It took quite a while for them to admit the problem. Google have had their issues too. Their pixel c was a lottery if it was going to survive a firmware update. I had 2 die during update. Both these companies make good products but neither are as good as the mate 20 pro. I fully expect Huawei to do the right thing but it's only been a few days.

Note battery first reported fault was 24th August. They didn't admit it til the 11th October. Great customer service right enough
[Huawei Mate 20 Pro Questions & Answers] leo72793:
1. its not EMUI os. Its a launcher or skin if you will. you can change it ( as long as you dont plan to use gesture controls )

2. Their hardware is leaps above others in terms of build quality, and logetivity. Unlike samsung, apple, zte, and others.

People are so quick to jump ship because oh, they didnt acknowledge it. YES THEY HAVE. It may start in Finland and the UK but its moving. Unlike other companies with issues similar ( apples bendgate, antennagate, same screen issues before, pixels issues with poor screens on the 2XL and 2 ). Give it time. You arent going to be getting one next day, ACCEPT IT. I an im the usa, ordered from the UK, and have to wait for a replacement to come, and thats fine. why? because the device is still useable, and functions just fine. It is not huawei who is at fault here, its the screen manufacturers. Still amazes me when people think OH... They built this completely, their at fault. Wrong. The part manufacturer is at fault. LG and BOE (much less rate from what it seems).

---------- Post added at 08:00 AM ---------- Previous post was at 07:59 AM ----------

Can i get a ****ing AMEN?!?! Skoobee is on the same head level as i am. Thank god!
[Huawei Mate 20 Pro Questions & Answers] ABC_Universal:
If you were Chinese users you would be very worried. Huawei is claiming that the green tint is a characteristic of oled and it does not affect normal usage. That's "not" official, just come from Huawei sales outlets and service centers which are refusing any refund, replacement, repair, or even examination of green tinted units. Huawei is wiping the official forum and their trolls all over the web are teasing users being weird to use their phones in darkness with minimum brightness, being ignorant about oled etc. Some others keep posting faulty iphonex and samsung screen pictures to prove that the screen issue is not an issue at all. All in all Huawei is definitely dennying this green tint problem, at least in China. You guys who are fortunate enough to be protected by local sales act better watch out your window and options.
[Huawei Mate 20 Pro Questions & Answers] Furymaker:
i mean phone is usable, and its a ****ing awesome phone, i just want normal working screen, i hope the store i bought the phone in will let me replace it
[Huawei Mate 20 Pro Questions & Answers] Warren_Orange:
What about when Apple said 'your not holding it right'?
[Huawei Mate 20 Pro Questions & Answers] edward78:
I pre ordered mine from Very as well, i do have the top of the screen brighter than bottom (uneven colour using a grey background), but i wouldn't say it is green.

I did talked to customer service and they put me through huawei repair centre and in order to check on my phone they needed to run a diagnostic test (similar to apple i think) and i needed to have another phone to be called back while they would run the test.

I had no other phone with me so i postponed it.

Huawei offers 24months of warranty on this phone.

Me myself i would first call Very, ask them to be put through to huawei repair centre and once they confirm the issue with your screen/phone then you can send it back to Very and probably you get refunded or they will give you a replacement.

I think most of us will never use the phone with that low brightness(i dont even see the screen).

Dammit, i wish i didn't read this article and now i would enjoy this phone )
[Huawei Mate 20 Pro Questions & Answers] Mrpookie:
Why buy bootloader locked phone? Stay away from brands locking their devices down like Samsung and huawei. Plenty of good phones out there by other companies not doing this like LG
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Mine at 0 brightness. I kind of see a green o nthe edge during daily use. https://imgur.com/a/ChfMAof
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
That's EXACTLY how my replacement unit looks like now.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Really? Hmm. Wonder if it's truly green then. My phone's the og one and 4 days old
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
But it is Huawei at fault. Even if the root cause lies with LG as screen manufacturer it is Huawei that is ultimately responsible. They should ensure quality and manufacturing processes are in place to allow the end product to be fit for purpose. There is not enough time allowed for stress testing phones before bringing them to market - probably as a result of trying to be the first to include new gimmicks and features.. The fact that Huawei release a new flagship every six months doesn't help this. The result is that the testing that should be done before release ends up being done by the consumer.

I'm not saying other manufacturers haven't had similar issues but at least with Google and Samsung and especially Apple there is a decent level of custoner service. The only time I've had to claim under warranty with Huawei was a camera focussing issue on a P20 pro. It took 2 months and three attempts at repair before it was sorted, and I was without a phone all that time. This was despite them offering a 'doorstep exchange' service...
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Oh and apple and samsung doesn't release a phone every 6-7 months? And even remember since Apple had issues they took 2-3 months to even acknowledge it? You can not blame Huawei because the company that builds the displays is at fault. That's like saying a Ford is to blame because a wheel hub made by company abc failed on x amount of vehicles. You can't predict it. You can test so much, and be perfect then as they make them in Mass production, errors happened.
[Huawei Mate 20 Pro Questions & Answers] Terrschi:
It's still Huawei responsible to ensure the final quality of their products. Huawei must ensure that the quality of supplied parts fits requirements and that the manufacturing process is stable.

The problem is not an isolated one. If you sell a product for 1000€ and thus offer the most expensive Android Phone, this must also be reflected in the overall quality. Huawei must take responsibility for this. Not to mention the beta quality of the software.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Overall quality just as apple or Samsung...which all have had massive issues from screen, radios, batteries, poor software and more. Huawei builds them. Yes testing is there and if nothing is seen after testing, whether that's a month or a week, it happens to many manufacturers.
[Huawei Mate 20 Pro Questions & Answers] Terrschi:
I don't disagree. Nevertheless, Huawei has to make sure that the customer gets a 100% working device at this price.

Such statements as "It's a feature" are a pity.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
For those with the excessive green tinting, how are you handling the device? I use my right hand mainly and I noticed that where I hold it, it's more green than anywhere. (bottom right side). I'm thinking the display is not at fault but either an excessive of glue or a glue that was susceptible to lower temperatures to liquify. Anyone using it 2 handed in landscape mode? Or keep it in tight pockets? Could simply be that the glue under and around the display is very faulty or possibly that too much were applied
[Huawei Mate 20 Pro Questions & Answers] diegosaravia:
Some pictures of my second replacement phone taking it in tomorrow for a third replacement

https://photos.app.goo.gl/XSPH5b2EzdiFEc1R9
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
dont be silly cmon. when i got the phone out the box it was perfect. this issue is only an issue that can be found via actual use. huawei arent gonna use their prototypes full time
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Agreed.
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
That's exactly what they should be doing! Real world tests and stress tests to the point of failure.
[Huawei Mate 20 Pro Questions & Answers] ktulu73:
Give them some time. This issue is public since around Wednesday, just give them some time to find the root cause and to fix it.

And in case they don't fix it, blame them.

It makes no sense to replace devices until they have identified the root cause and all possibly affected devices.

Gesendet von meinem LYA-L29 mit Tapatalk
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
Huawei are at fault regardless of the root cause. Huawei have written the specification for the screen and it is their responsibility to ensure that they manage their supply chain effectively to ensure that the specification has been achieved. Ultimately whether it's a fault on the production line or the spec was incorrect it's still Huawei's responsibility. If such serious failures are occurring in what seems like significant numbers it seems that more batch testing should be done. And this is assuming that LG are at fault. It could just as easily be a defect introduced in the assembly process, but again, enough testing would have highlighted this.

I'm not saying apple and Samsung are perfect either, but the fact that they've had a few issues in the past doesn't make it right. In a device coating £900 failures lie this shouldn't occur regardless of manufacturer.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Sure, lets just kill shipping rates, product build rates, and customer satisfaction rates for delivery of a new item even more. You have to understand that a series of testing is done to ensure QC. Granted, this happened after the fact. WE as a consumer do not know who puts the adhesive on the screen, or how its assembled. Therfore, we do have to be some form of "test" for them. This thread is legit 7 days old and for Huawei to begin investigating ( after a really bad feature statement ) its relaxing. GIVE IT TIME MAN. Nothing is instant, and thats whats wrong with this world. people want NOW, fix it now. do it now. Well thats not how it works.
[Huawei Mate 20 Pro Questions & Answers] vwite:
I also wonder if the issue is actually glue, just speculating but since this is their first IP68 smartphone I believe they might be using a different type of glue and in bigger quantities to ensure proper seal. Since the issue is much more noticeable on edges and also since there are a few BOE reported with the same issue it could be that LG screens are more "transparent" but if they use too much glue it could be noticeable even with BOE displays.

Samsung and apple could be using transparent glue and huawei could have had the brilliant idea of buying green glue from random supplier
[Huawei Mate 20 Pro Questions & Answers] buxz777:
some people are speculating the lg screen is thinner than the boe screen and is reacting different to the adhesive that huawei has used ... pure internet speculation but one of the more believable ones from the way the phones are behaving ie showing after usage , why boe screens arent facing the problem so badly etc etc
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Is there a way to create a poll thread? Like maybe say if you've used your device for 7 days or more and whether or not you're affected? On the mobile app I don't see an option to create a poll. Also would have to include instructions in the OP on how to check for the defect.

Also. I haven't tried it in the dark with 0% brightness, but I haven't seen any hint of green. I did download the app in the thread and check out the screen test part. Those affected. Are you all seeing it with normal use? I did see that some can see it during normal use, but not all have stated this.
[Huawei Mate 20 Pro Questions & Answers] Furymaker:
i got mine on friday afternoon, so i got 2 and half days of use, day and a half till it showed, i already contacted Huawei Sweden and store where I bought the phone, we'll see what happens
[Huawei Mate 20 Pro Questions & Answers] Xalies:
An easy way to check is to load up some darker apps (netflix is good)or have a darker wallpaper (I have space and it shows up good) or even use nova launchers dark theme and play with brightness slider down low ... of course to bright and it'll just wash out the green. I even find my green worse around the 8-12% ... unfortunately around that that is the brightness setting I like

Yep I can see it in everyday use. It visible to me during the day, of course it is less than at night but it's there.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Mine started on the 2nd day. It's now 8 days old. I'll try and get an updated photo of it atm. It's toxic.
[Huawei Mate 20 Pro Questions & Answers] Mumb1ing:
I have the LG 51, whether it is me just being overly paranoid, I feel as if my has a slight... very slight green tint half way down the phone. I'll take a photo for you guys when I get home to judge, but compared to other phones I have seen on here it is not as bad. My phone was purchased from JB-Hi-Fi in Australia.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Just checked mine completely. In a room with light out, no windows. Darkness down to 0%. Used a dark screen, and tried the screen test from the Device info HW app. Nothing that I can discern. It's uniform with a slight change in color as the screen rounds. But not green. I think it's from the polarizer being viewed from a different angle. Kinda what the pixel2XL had. Also can be seen on my current screen when the viewing angle is changed. But... I've only had for 4 days of use. Plenty of screen time. Some people have had the problem as far out at one week or more. Fingers crossed it doesn't show up in the next few days.

Oh yeah. Screen is an LG 01-18-10-51
[Huawei Mate 20 Pro Questions & Answers] leo72793:
post pics
[Huawei Mate 20 Pro Questions & Answers] herna:
I have already talked with Huawei Spain people, suggested to ask for a replacement. You can easily do on your store or go to Huawei mobile service centre.

Be sure we are aware of it. Mostly have BOE displays, for sure, but we do have friends which have LG panels.

Anyway, I didn't see a BOE display with green tint issues. It seems to only happen on LG. I have read many talking it's for both, which is not the true.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I know for a fact that Brandon at This Is Tech Today knows about it.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
I just snapped a few pics with my wife's Note 9. Looks like at near zero brightness the grey screen doesn't show the green hue. I also can't see it with the Netflix screen. But the camera did pick up a green perimeter. Hmm. Hard to decide. I can't see it with the naked eye but the camera can.... Hmm....
[Huawei Mate 20 Pro Questions & Answers] leo72793:
compare to mine from ~2 days in https://imgur.com/a/vI5tUVh
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Here's a comparison if my S9+ vs my mate 20 pro with each other's camera. Definitely shows up in pics. But I can't see with my naked eye.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I can see mine slightly. Must be geting worse.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Maybe some of these reviewers need to make new reviews and mention the green screen issues, Huawei will take note then.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
i tried reaching to Linus, and a few others

---------- Post added at 08:17 PM ---------- Previous post was at 07:20 PM ----------

i am BEYOND CONFUSED.... HOW does a display go from: https://imgur.com/a/ChfMAof to looking like this: https://imgur.com/a/4YGuzEp

YES its different. First ones were at 72 hours. New ones in 2nd link are at 84 hours
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
Luckily i Got BOE screen Mate 20 Pro. and its been day 3 , no issue at all :)

[IMG="BOE"]https://image.ibb.co/d2tYsf/45596989-749625352040863-4216581243745075200-n.jpg[/IMG]
[Huawei Mate 20 Pro Questions & Answers] leo72793:
What seller did you order through?
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
Does anyone know how does the replacement lokk with the affordable mobiles? In uk
[Huawei Mate 20 Pro Questions & Answers] Senjaya:
Malaysia unit. Purchase 3 days ago

My case the screen really has un-uniform green pixel.

And really annoying me when using in dark room.

Purchase in Malaysia 3 days ago. Color = emerald green.

Got an LG panel.

When using in normal situation it didn't show anything.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Yea thats INSANELY BAD
[Huawei Mate 20 Pro Questions & Answers] rheumatoid87:
Where do you bought in malaysia ?
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Guys just an additional feedback. I got mine from the Philippines, 1st unit that I got I immediately looked at "Device info HW" I got Lg-43 and had it replaced yesterday. The second unit I got had the same green tint distortion but it grows on me already, like it's not bothersome. Anyway, I talked to the carrier rep already and they will replace the second unit that I got yesterday!
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
bought it in Philippines :)
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Where here? Most of pre order units are LG made. Wanted to know how to instruct our carrier to get an BOE made screen. What color did you get btw? Thank you
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
sang shop mo binili ung sayo boss? smart?
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Yes smart! Yours? GLobe or huawei?
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
Got if from Electroworld (Megamall Branch), sister company of Abenson appliance. luckily I didnt get the Smart Mate 20 Pro plan :)
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
I got it because I wanted the damn phone already! Ive been holding off since last year! then i got this sh*t. Hassle setting it up and returning it after.:rolleyes:
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
TAMA boss, I went to smart first to inquire, but when i saw the freebies of electroworld same pre-order freebies plus huawei mediatab :) , and luckily i made the right choice :)
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Yes sir! The freebies are too good not to get!
[Huawei Mate 20 Pro Questions & Answers] Senjaya:
Bought it in penang. Prangin Mall Huawei store. Now in queue on the Huawei customer service. And really hope they will replace my unit.
[Huawei Mate 20 Pro Questions & Answers] youkatei:
Just got my replacement, Lg 43, same issue. I am just going to wait for Huawei to sort this whole thing out before doing another replacement
[Huawei Mate 20 Pro Questions & Answers] Reuben_skelz92:
I'm the same. I don't think it's worth replacing. I think all oled struggle with uniformity the lower the brightness is and this one gets very dim.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Screenshot of my brightness down low and I'm in a pitch black room.
[Huawei Mate 20 Pro Questions & Answers] NewtScamander:
What do you want us to see with a screenshot?

Are you trolling?
[Huawei Mate 20 Pro Questions & Answers] kona786:
I've had plenty of OLED phones. None have had these issues.

I'll put it down to a bad batch.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Apologies if you think that. Most certainly not. Was just trying to show the transition of shade on the sides and bottom right corner. I know it's no where close to the extreme others have experienced, I've only noticed it today. First time with a curved screen so I'm not exactly sure if it's normal. Maybe the screenshot wasn't the best way to go about it.

Edit:- just realised you can't see the screen shot properly in a bright room. Apologies.
[Huawei Mate 20 Pro Questions & Answers] vwite:
when is it more noticeable in a completely dark room with lowest brightness setting or highest brightness?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Lowest brightness setting against a grey screen for me.
[Huawei Mate 20 Pro Questions & Answers] vwite:
well my OnePlus 6, S9+ and Note 9 had similar uniformity problems at lowest brightness and dark backgrounds, I'll post some. pictures comapring the Note 9 and Mate 20 Pro when I get it to see if the BOE screen is noticeable worse. Also the Note 8 had a lot of problems of shifting colors when looking at different angle so all edges looked different color than the rest of the flat surface but overall the worst screen has been the one on the OP6. S9+ biggest problems were with black crush and Note 9 has been great for daily use
[Huawei Mate 20 Pro Questions & Answers] kandem:
My screen. I can see something like a different color in The edges but in comparison with another phones, I think that's OK.

What do you think? View attachment 4630620View attachment 4630621View attachment 4630622View attachment 4630623

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Looks like yours is fine. Mine however looks like it's radioactive.

https://imgur.com/a/FkVDDIU
[Huawei Mate 20 Pro Questions & Answers] comediiian:
Radioactive Mate 20 Pro ?
[Huawei Mate 20 Pro Questions & Answers] kandem:
Be careful! It seems to be from Springfield! Manufactured by Homer Simpson.

Change it! I hope that the new one will be better!

Sorry for my bad English
[Huawei Mate 20 Pro Questions & Answers] vwite:
I think yours look okay (like common/normal OLED uniformity issues but not like glue), the first unit of OP looked really bd with the extreme green tint.

I'm getting my Mate 20 Pro tomorrow I really hope it looks like yours lol
[Huawei Mate 20 Pro Questions & Answers] bazda:
I'm quite sad.. after one full battery charge,i think it start to shine a little... It's ridiculous :confused: I'll test it couple days and if it get worse, refund. Sucha a shame.
[Huawei Mate 20 Pro Questions & Answers] vwite:
damn these look extremely bad, are you guys exchanging them?