yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Indeed the difference is quite strong. The BOE panel also use the new Synaptics driver of 2018. While the LG Panel is still using a last generation driver. This old driver has all kind of drawbacks. One of the major ones is the higher power consumption. Just read on Anandtech the Mate 20 Pro display part.
[Huawei Mate 20 Pro Questions & Answers] stuclark:
My BOE screen is also excellent - I keep having to turn the brightness *DOWN* as it's SO much more vibrant and "white" than my LG screen was :)
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Has anyone in Australia recieved an 18B serial number yet? I would like to be able to sell my old phone but I can't do that with the risk of needing to send this phone off looming if I can't get a good panel soon enough. Hoping they've arrived on our shores by now.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
I am about to ask for a replacement of my 3rd device by Huawei UK this time.

Does anyone who chose this way have any comments? Negative or positive experiences? Has their issue finally been resolved?

Thanks in advance!
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Hi all. I've had mate 20 pro for 3 days now. It's N18A19 with LG screen. Got a little bit of green showing from day one, but as soon as i recieved my phone i cured it for about 10 minutes under UV curing machine i happen to own. The green tint is still there but it hasn't gotten worse. I don't know, maybe it will with time, but so far it is just as green as it was on the day i bought my phone. I guess i will not demand replacement say for another week to see if UV curing really stops the issue from getting worse. If it doesn't i will demand replacement and post an info here.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
From inital point of contact it'll take at least 4 days to receive the jiffy bag. After that it's 8-10 days to receive the replacement. Mine was sent away yesterday. In fairness I've found them OK. But I did keep the pressure on them.
[Huawei Mate 20 Pro Questions & Answers] Happydays47:
How do you tell when the device was made, is it the serial number? If so how do i read it, thanks in advance
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
So you saying the LG one driver uses lot of high power instead the BOE panels?
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Yes the LG hampens the 4200mha battery. It uses all the time a very high value of power. While the BOE with the Synaptics driver is able to operate at lower levels.

---------- Post added at 11:43 AM ---------- Previous post was at 11:39 AM ----------

Yes it's in the serial number

Build date uses the following digits out of the serial number....

6th/7th is year

8th is month (A=Oct B=Nov etc)

9th/10th is Day

---------- Post added at 11:51 AM ---------- Previous post was at 11:43 AM ----------

Your method is totally useless. Why do you think Huawei exchanges the devices without question? Because it's a defective batch of LG panels. Anyone with a first batch mobile and LG Panel is infected. Some strong, some less. But non the less the displays are defective. And the issue will progress. Are you really willing to play the lottery and hope it stays fine? I exchanged mine, I got one with BOE display, and it's a million times better. Just read the Anandtech review for the mate 20 pro. The LG Panel was preforming lousy. And it's a shame, because the mobile is fantastic. Now I have to admit Huawei handled my case great. I got very fast a good device. Don't settle for less.
[Huawei Mate 20 Pro Questions & Answers] stuclark:
I just checked the serial number on my replacement BOE screened twilight (UK stock)

It is 18B05 so definitely a new batch
[Huawei Mate 20 Pro Questions & Answers] zane99:
First Post

Hi all, First post on these forums but long time reader.

Thought id chip in to help with my experience here in UK on O2 Network.

Got my Mate 20 Pro new from O2 for my upgrade on 10th November (Twilight colour). Out of the box everything seemed fine but I must admit I was a little disappointed with the Fingerprint scanner (did not pick up as often as id like at all). I knew the green screen issue could get me but I did not see any issues even when testing using OLED Tools on grey in low light and brightness. No Green at all.

A week still nothing. But around 10 days in when going to sleep thus having the phone in dark I noticed something on the Netflix login screen. It was faint but there was a green tinge to the edges like so many experienced.

I installed Device info app and could see I was on a LG screen from an A batch.

The problem very very slowly started to increase. Still not noticeable most of the day or anywhere as near as bad as some in this thread but Im not having a £800 phone have any issues So I called O2 yesterday & the customer service rep knew all about the issue. Advised me she would do a swap with another Mate 20 Pro or another handset next day (today) - DPD swap so super easy.

I asked if the phone replacement would be a newer batch and she said she did not know but was happy to straight swap it again if not happy, cancel the contract or If i wanted another device altogether that was also fine. So a gambled and asked for another Mate 20 Pro

Ive just received it and I can confirm its a BOE screen. From serial no batch B.

Straight away it felt like a different screen. The touchscreen is more responsive and fingerprint scan better. Colours wise I have not fully tested yet but I would agree with some in this thread that the LG screen MAY have better colours on first viewing.

However there is no green then I won't be swapping. I'm happy so far.

So for those in UK it seems that if you get one now they screens will be BOE and so no Green screen issue :D:D:D

Hope that helps!
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
I'm not saying i will settle for less. Maybe my post was a bit misleading. I ment i would not return the device for another week to see if UV curing actually helps to stop the progress of the display getting green. Just for information purposes. Then after a week i will demand a new device regardles of the issue getting worse or not.
[Huawei Mate 20 Pro Questions & Answers] ero69:
I should be receiving mine Monday from Mobileciti. I ordered when there was no stock and had an "ETA" date. Received email earlier today saying it was shipped. Fingers crossed it's from a new batch and/or BOE screen - will let you know.
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Has anyone had their replacement from Huawei UK yet? If so, did they send out BOE or a good LG?
[Huawei Mate 20 Pro Questions & Answers] Itseden123:
So i got this phone like 2 weeks ago, after a day started noticing the green tint on my screen went back to the store and got a new one. Guess what? even worse on that one lol. Obviously this is not acceptable in this price range. Didn't know what to do since i didn't have an old phone for the meantime (s8 broke) and needed one immediately. Been using samsung and huawei phones like forever and got sick of them so didn't want the note 9. Guess what i did? got an iphone lmao. Also got the watch after a few days. Nice to switch up from time to time.

Edit; oh and zero screen problems on my iphone xs oled display. like no tint at all even at low light and brightness.
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
This is my LG display. I don't really notice it in normal conditions, but it's definitely not right.

I'm getting mine exchanged by Huawei first time round instead of Vodafone so I'll have a better chance of getting one with BOE display.
[Huawei Mate 20 Pro Questions & Answers] Frontfiringspeakers:
Thats shocking
[Huawei Mate 20 Pro Questions & Answers] iainwillis:
Received my 4th phone from EE (UK) today (all previous were LG displays that went green after 2 - 5 days) - finally got a BOE screen (Serial - B08).

Screen looks great to me, I don't think I can tell the difference between this and the LG.
[Huawei Mate 20 Pro Questions & Answers] keyz86:
Few days spent with my BOE replacement, no issues so far, can't tell any difference from the LG one, colour or vibrancy wise.

Battery seems to be lasting a lot longer too so that could be down to the better drivers for the BOE screen. Not that the battery was poor before but now it's just even better.

Also received my free Watch GT and wireless charger today from the pre-order deal!
[Huawei Mate 20 Pro Questions & Answers] aconcy:
From the Netherlands here. Received an October batch phone initially, the green display issue was getting totally ridiculous. Today, after 7 days of having the faulty phone, i received a new one from mobiel.nl. The employee at their service center was fully aware of the issue and he was very helpful. He informed me that many people have swapped their phones, but complaints started to level off eventually as people were getting new batches. The phone i just received is from an October 27th batch with a slight green discoloration out of the box. I expect to visit their shop tomorrow as well for a new one.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
I've asked the same thing today morning, but only one answer so far. The guy just sent his device for replacement. I asked it in the UK official forum. Guess what! No answer at all....... Pretty weird that this way of resolving the issue is not popular in the UK.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
For all with Boe screen or new batch try to play to Asphalt 9 while the phone is in charge for at least 30 minutes.

Then when the phone will be really hot try the apk test and see how is the screen

. Thanks
[Huawei Mate 20 Pro Questions & Answers] bramvdw34:
Which provider are you with? I called Tele2 and the employee didn't know anything about the problem. Before that i tried the online team and they weren't aware either.
[Huawei Mate 20 Pro Questions & Answers] shineyads:
I'm with 3 and they arranged for a courier to swap it on my doorstep. Even if the replacement is a duff one, it's still useable and I can just arrange to swap it again until I get a good one.

Would much rather do this than be without a phone for however long - imagine the hassle if it gets lost in the post?!
[Huawei Mate 20 Pro Questions & Answers] aconcy:
i'm with hollandsnieuwe, but it doesn't matter; the phone was bought from mobiel.nl . Btw i forgot to add; i also contacted Huawei Netherlands about 10 days ago about the issue. They replied saying that i should expect on that day from Huawei to resolve my issue directly from Huawei and not the retailer from which i bought my device from. I am waiting for that phone call since
[Huawei Mate 20 Pro Questions & Answers] achie010:
I called them 2, iam on my second device as well batch A27 (also turning into hulk) . They said to me when the new stock arrives, they will check if the screen is alright, or by serial number i guess, and they will call me to replace my current device. My first and 2nd phone where from mediamarkt, so the problem is not with mediamarkt sending me a defect phone, it's the cause of huawei. With that reasoning in mind you could get a lot further. Iam from the Netherlands as well.
[Huawei Mate 20 Pro Questions & Answers] @home:
I rang Huawei UK today about a replacement. They where very accommodating. They are sending out an envelope to return my unit for a replacement.

I asked what happens if the replacement is faulty, I was assured it will not be.

So we shall see.
[Huawei Mate 20 Pro Questions & Answers] senjiroh:
I work in a phone shop and checkin serial numbers of new batch... 189 would signify a September manufacture?
[Huawei Mate 20 Pro Questions & Answers] bramvdw34:
I'm just going to wait, i'm going to switch from my iphone 7 and this hasn't been the smoothest experience with an Android device.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
So I know people are looking for an update about using the Huawei return option in the UK so here you go.

I sent mine off Tuesday 20th and I can see it's been delivered. Huawei give you a portal to log into to check on the status of your device too which is nice. My only worry now is that after logging into the panel I've been greeted with an "Awaiting Component" status for my phone. This is super worrying to me as I was promised over the phone twice that it would be a straight swap from them and not a repair, I specifically asked that. I've emailed them to say that if it's going to be repaired I'm not accepting it and want my phone back so I can swap it with the retailer. I know how rubbish repair centers can be and I'd much rather have a phone from the factory than repaired by someone who doesn't have any experience with this phone.

I think at the end of the day I'm just really disappointed that I could have chosen to sort this out with my retailer and done it quicker but I went the official route to be safe. Seems like right now you have a good chance of a good batch phone going with the retailer so that would be my best option and I'd advise others to go this route until I hear otherwise. Right now you might only end up with a repair through Huawei even when they promised replacements. For a brand new phone this is really starting to get on my nerves. I even bought a 2nd hand iPhone 6s Plus for £160 to tide me over while I wait because it takes so long and I need my phone for work. I guess the highlight of this whole scenario is finding out that iPhones are fisher price devices and I still don't like how basic they are.
[Huawei Mate 20 Pro Questions & Answers] achie010:
An update: they called me today, and said you can come pick the new phone up at their service center in Amsterdam. But the fact that I live in the south of the Netherlands I couldn't get there on time and they said come get it as soon as possible, because they got some kind of a waiting list (wachtlijst for our dutchies). So for the guys from NL, the best thing to do right now, is to call huawei NL

I'll be picking the phone up on Monday. Keep you guys updated!
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
The replacement model I got yesterday appears to have a stronger vibrator motor in it compared to my original device, I've noticed when using it the haptic feedback is much stronger and when notifications come through I can hear it vibrate on my desk. Not sure if I had a faulty one originally but I'm pleased with this device so far.
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Well good for you if you don't have a defective unit. Does not mean we are here trying to get attention or what.

Maybe people should be skeptical of at least some of the posts in this thread saying they have ZERO PROBLEMS with their Mate 20 pro display. Anyone can make their display appear normal by setting the screen brightness to 100% and then taking a picture in a dark room with no flash.

Have fun with your phone and hopefully it wont ,as we say, go hulk on you.
[Huawei Mate 20 Pro Questions & Answers] Shubham1211:
Can you please tell us how everything went and any updates on the issue..

I am in the same scenario.. Changed my first one.. Again got with an LG Screen.. And contacted huawei.. They sent me the ticket and everything.. So i wanna know.. If it will resolve it
[Huawei Mate 20 Pro Questions & Answers] jusumgeezer:
Received my replacement today Via 3UK.

I haven't suffered as much as some of the screens on here. But enough to warrant a replacement if I'm paying £50 a month for it.

They did a straight swap for a brand new model on my doorstep still sealed.

My new replacement model has a BOE screen.

Out of the box this screen definitely looked different. Colours are a bit warmer to my eyes.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
So my replacement device (XXXXX18B09XXXXXX) definitely has the same green issue, its on the left side this time though, nothing on the right so far. I'm 36 hours into using it. I think I'll wait a week before requesting a replacement in hope I can get a BOE screen.
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Is that normal to oled panels? Color variations within the same model? Either that or simply a poor implementation from huwaei end
[Huawei Mate 20 Pro Questions & Answers] mrljina:
Yeap, Hulk is here ?View attachment 4650229View attachment 4650230View attachment 4650231
[Huawei Mate 20 Pro Questions & Answers] colts187:
Do you think there's a chance some of these might not get worse over time? I'd be OK with mine if I knew it wouldn't get worse. ?
[Huawei Mate 20 Pro Questions & Answers] Radu16:
Which colors have mostly boe display? The black has only lg i think.
[Huawei Mate 20 Pro Questions & Answers] jadaress1:
My black one is BOE from network 3 in the UK dual sim version. Had two LG screens before that, both with green tint, purchased from Vodafone and Carphonewarehouse respectively. No green tint with this BOE screen.
[Huawei Mate 20 Pro Questions & Answers] aconcy:
I got 2 blue ones in the Netherlands, both LG, both have screens which look disgusting. In the Netherlands they had an offer for pre-ordering the phone, if you preordered then you are receiving the new Huawei watch GT and the wireless charger for free, but you first need to register your phone on their website, and wait for approx. 3-4 weeks. I'm thinking of exchanging my mate 20 pro for a oneplus 6t eventually, which will result in:

me getting back 300 euros from the retailer because the Oneplus is cheaper

me getting a Huawei watch GT and a wireless charger

Huawei giving me for free a watch GT and a wireless charger
[Huawei Mate 20 Pro Questions & Answers] kirkdis:
Update on my exchanged device from 15th November. After five days it showed uneven brightness areas on the edges. Now it is starting to get "hulk" again... Contacted Huawei Philippines but this time it will get complicated as I am back home in Germany. They only have local warranty which means I have to request a new one in Philippines again... Let's see how they will deal with this. Smells not for a happy end in my case.
[Huawei Mate 20 Pro Questions & Answers] 0alfred0:
Are you sure? If you buy it in Germany they give you global warranty... Strange thing if they'd only provide local warranty in the Philippines... You can check with your IMEI on Huawei website, Google "Huawei IMEI warranty".
[Huawei Mate 20 Pro Questions & Answers] Radu16:
Jadaress1, what batch is yours from? Mine black ones were A15 and A23 both LG faulty. Does anyone know which batches or colors are BOE? Thanks.
[Huawei Mate 20 Pro Questions & Answers] kirkdis:
The service told me before and the support website also says warranty only applicable in philippines. But as I told before they were really helpful to exchange the device within 3 days... They even offered to come to the airport for the exchange which will never happen in Europe ;)
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Just called up Huawei UK again because I was worried I was going to get a repair and not a swap out. They've confirmed it's going to be a swap and the message "awaiting components" is just put there as placeholder. I'll take it as that for now but will update if anything changes. It still sounds like trying with your retailer is the easier option though.
[Huawei Mate 20 Pro Questions & Answers] jadaress1:
Mine says A26, I don't think mines from the new batch.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
For all with Boe screen or new batch try to play to Asphalt 9 while the phone is in charge for at least 30 minutes. Then when the phone will be really hot try the apk test and see how is the screen. Thanks
[Huawei Mate 20 Pro Questions & Answers] THSpeed:
have 6 November used... phone...

screen is LG 01-18-10-51

sn xxxxx18A16XXXX

all test all stress test it's fine....

good working display...
[Huawei Mate 20 Pro Questions & Answers] senjiroh:
Can someone confirm if xxx189xxx is a September build? Would it be more or less likely to be faulty? Thanks
[Huawei Mate 20 Pro Questions & Answers] pogi.paul0119:
If did it please tell us what happened..
[Huawei Mate 20 Pro Questions & Answers] stuclark:
Why does this matter? Isn't it a bit of an artificial test?
[Huawei Mate 20 Pro Questions & Answers] pogi.paul0119:
It matters because if something went wrong on his phone might happen to those who will do the testing.
[Huawei Mate 20 Pro Questions & Answers] senjiroh:
Never mind that's the same date as my current faulty one, so I'll hold on for now
[Huawei Mate 20 Pro Questions & Answers] bramvdw34:
Currently waiting for new batches to arrive but might aswell wait for the S10 at this pace....
[Huawei Mate 20 Pro Questions & Answers] cy88:
I am wondering, are ALL LG screens affected by this?
[Huawei Mate 20 Pro Questions & Answers] buxz777:
i know this is a different forum but people are reporting green tint now on the p20 pro phones .... what are huawei doing
[Huawei Mate 20 Pro Questions & Answers] Radu16:
Are the phones made in Novemeber with LG panels still faulty?
[Huawei Mate 20 Pro Questions & Answers] Stewyc87:
I have a xxxx18b05xxxx (Indicating the 5th November 2018) LG handset that is going back today.

Out of the box the device was fine, took about 2 days to start noticing it and it's only getting worse.

Phoned Three up yesterday expecting a rough time trying to get a replacement but it was actually very straightforward!

Hopefully I get a BOE screen today because if I don't I cannot be bothered with the rigmarole of replacing my device until I get one.

I still have 3 days left to change my mind (Originally had a S9+ but it felt no different to my S7 Edge!) so I may end up picking the Pixel 3XL up instead...
[Huawei Mate 20 Pro Questions & Answers] skoobee:
No, mine is still fine. Got it on the 26th
[Huawei Mate 20 Pro Questions & Answers] bargain_hunter:
My Mate 20x use Samsung OLED panel.
[Huawei Mate 20 Pro Questions & Answers] cheetah2k:
Man, so glad I didnt buy this phone!! Huawei **** as usual... My last Huawei had massive screen lag. playing games was near impossible... now this... meh

---------- Post added at 01:07 PM ---------- Previous post was at 01:06 PM ----------

maybe not as good camera wise, but the 6T is a much faster phone and with an awesome issue free screen. I have the 1+6, and was considering the Mate 20 Pro, but after seeing all the screen defects (of which the 1+6 had zero) fook that, im getting the 6T
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Folks I'd appreciate an advise this, I'm in the US so I went and preordered mine from UAE in Oct 25th in a very good deal look here:www.axiomtelecom.com/huaweimate20pr...ampaign=OctWeb#variant_id=8687242-72793295726

Now my question is anyone else having such issues from that part of the world? since this might be a region type of thing? Any chance I can ask customer service to check for me? Like if it's some how marked in the box wrapping or something?! Mine should ship from Dubai after Nov 8th, I can still cancel for a full refund but I am hoping to get the other manufacturer the non LG.
[Huawei Mate 20 Pro Questions & Answers] xtrocata:
http://tieba.baidu.com/p/5933032366?pn=6

https://phoneradar.com/several-huawei-mate-20-pro-users-reporting-green-tint-problem/

As you can see from those articles, even China has this problem also.

If I were, I'd cancel and wait for a while and see how this issues is resolved, since it's alot harder for you, in the US, to refund.
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
Mine is with BOE screen and is perfectly fine.
[Huawei Mate 20 Pro Questions & Answers] maxzhx:
This issue is widespread in China now. And many are not getting exchanged or refunded from retailers or Huawei since it is not recognised as a quality issue. I hope you guys can get better customer service..
[Huawei Mate 20 Pro Questions & Answers] Terrschi:
Do you have a source for this? I am still waiting for mine, but if this is true and I won't get a replacement in case of an issue , I will send it immediately back.
[Huawei Mate 20 Pro Questions & Answers] s-f-r-j:
WoW, this sux big time.

I was just about to pre-order in Canada (Fido), but, decided to check on this forum ... if any known issues.

Now i am glad that i did.

Looks like its gonna be OnePlus 6t.