yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] nigelm77:
My return from Huawei was unsealed, the plastic sticker protecting the screen/back was also missing, when I put my SIM in it came up with network locked please enter unlock code so I'm 100% convinced they are sending out previously returned devices.

Went back and forth between Huawei and Virgin trying to get a code and neither would help so I cancelled my Virgin contract as it was within the first 14 days.

There is now issues with the return as the IMEI number has changed from the original phone, I'm not too worried as I've keep screen shots of all online correspondence and copies of the return documents from SBE showing in and out IMEI's, to top it off the return phone was an LG screen worse than the one I returned!!!!

I did get the pre order confirmation email shortly after cancelling so that's a bonus, went and got a new contract with three who had BOE screens so I'm happy now.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
BOE screens are made by BOE :laugh:
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I'm on my 3rd device 2 previous 18A26, latest 18B15 all LG.

The last one is the worst by faaar. Getting returned again soon
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Did the hulk appear
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Batch B15 with BOE screen from vodafone today. Finally.
[Huawei Mate 20 Pro Questions & Answers] @home:
How can you tell the batch?

Is 15 a good batch?
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Not heard any complaints about 18B15 from anyone, most recieving BOE screens but a few still getting LG but without issues.

You can check the batch by looking at serial number about 5 digits in when it starts with 18A or 18B (A meaning October, B meaning november) then 15 means 15th of the month.
[Huawei Mate 20 Pro Questions & Answers] chillaxx:
Yep, definitely A
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
I have finally received a sealed box ( my 4th mate 20 pro phone )

this one is freaking BOE omg after 3 LG and faulty screens.

Serial number is 31A
[Huawei Mate 20 Pro Questions & Answers] 1979Damian:
I understand your sentiment but you do realise that Foxconn assemble virtually ALL Apple products and they are based in, wait for it......................China?
[Huawei Mate 20 Pro Questions & Answers] @home:
I have an 18B.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
You care about the bit after 18B, 18 is 2018, B is november, whats the 2 digits after?
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Yes I know that but service it’s totally different and also apple shop is almost every bigger town....
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
I finally got a BOE, just a beautiful screen! Also, I have another BOE (just opened to check it was BOE), brand new LYA-L29 Black 128GB 18B15 dual sim for sale, in Mexico City if anyone is interested =)
[Huawei Mate 20 Pro Questions & Answers] engineer000:
Is this okay? Thanks
[Huawei Mate 20 Pro Questions & Answers] @home:
05.

What does that mean?
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
That means the 5th of November. Which I personally think is too early of a date for them to have realised this fault and put procedures in place to test.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Wrong page, you want to show us the Screen type from the first page.
[Huawei Mate 20 Pro Questions & Answers] @home:
Looks like I might have another duff phone then?
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Not necessarily, some people might have decent screens from then, but I'm not too sure to be honest and think it's too early to be fixed so keep an eye out. Mine has really horrible consistency though.
[Huawei Mate 20 Pro Questions & Answers] engineer000:
Is this okay?
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
You have a BOE screen, generally they have been fine. You should be ok.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Agreed mine was 18B05. Finally got a refund though it took an email to the CEO of the Carphone Warehouse though.
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
18A31 was received today with BOE does it mean Oktober 31 ?
[Huawei Mate 20 Pro Questions & Answers] denzel09:
October
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
Got my 2nd phone today, Boe screen, serial B15, 8gb RAM 256gb LYA-L29 here in the USA from an ebay seller yodadayodada. Screen looks great and no issues after 4 hours of use but camera seems granier.... currently on emui build 108 cause I haven't inserted t-mobile Sim to update. Hopefully get 146. Battery life still seems awesome. I'll post back in a week or so.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Aaaaand my BOE 18B05 is getting pretty much the same green glow around the top that djbarren has... What a joke... Bring on replacement number 4.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
May I ask when and where did you get your replacement from?

Thanks
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I got it yesterday direct from Huawei in the UK. They had my handset for two weeks before replacing it. I think my batch/model is too early for the fault to be gone.
[Huawei Mate 20 Pro Questions & Answers] @home:
How are you testing, I have exactly the same screen as you?
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Indeed it's a bit early. I suppose the best odds are in batches 18B15 and later...

So you got a defective replacement directly from Huawei! What a joke!
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I'm using fenix for Twitter to test as it's full screen grey. You can use the app on the play store for it too. It's early days but I'm already seeing a very small green colour towards the top and on lowest brightness and dark room. On the other two phones it began fine and only got worse over time so if I'm seeing green now my guess is it's going to get worse. The more replacements I get the less tolerant I'm going to be for these screens.
[Huawei Mate 20 Pro Questions & Answers] @home:
Do you have a link to fenix?
[Huawei Mate 20 Pro Questions & Answers] cnutt1:
Sorry to hear that I got a boe 18b08,and touch wood great so far
[Huawei Mate 20 Pro Questions & Answers] colts187:
How much?? Lol
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
Check your messages :)
[Huawei Mate 20 Pro Questions & Answers] QAM:
Hola

Very interesting video on Huawei repair center in Austria and some insights into gluegate issue:

https://youtu.be/blYlnUt4S_0
[Huawei Mate 20 Pro Questions & Answers] ero69:
Was coming to post the same - great video!
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
It's not the screen. I suspect it's a problem with youtube dark theme on M20P or BOE display drivers. I have the same effect but ONLY in youtube app with dark theme ON. Any other app with same or similar color theme and there's no consistency problem. I even tried multiple oled testing apps and was not able to recreate this effect. On my phone i only get this in youtube app.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
The whole thing if a shambles. Feel your pain. I don't know if I should buy another now or get something else.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
How long have you had it before it's gone hulk??
[Huawei Mate 20 Pro Questions & Answers] jazzsalt:
I have had my Mate 20 Pro since the release date and it has only just now started to show the green tinge around the edges which is really disappointing. My device has a LG screen.

Thankfully, Amazon are sorting out a replacement but since they are currently out of stock, I won't get it until early January!!
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Anybody here have mate20pro from Vodafone after 18B09 without any problem boe or LG I think again take mate20pro
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Vodafone 18B15 with BOE screen thats perfect.
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
Same
[Huawei Mate 20 Pro Questions & Answers] edwuard:
The same thing happened with my wife mate 20PRO

In Spain MATE 20 PRO of my wife after one month when I buy it from Orange the same problem, LGscreen, ****
[Huawei Mate 20 Pro Questions & Answers] GamingDaddy:
Has anyone had a phone recently from affordable mobiles?
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
No LED notification light either.
[Huawei Mate 20 Pro Questions & Answers] wtabram:
'only a small percentage of devices'

What a load of crap.

Rather than Huawei clearly sponsoring videos like this to down play the problem they'd do better by actually giving us a response as to why we've had the problem in the first place.

If the BOE screen is inferior to the LG screen why send it out as replacements rather than issuing perfectly working replacement LG devices.

It can't be chance that everyone that had faulty phones with LG screens 'settled' with BOE's inferior screen enabled devices!

Yes the fault started as a green hue, but this developed into certainly for me an unusable device. The way to spot a developing faulty handset was by lowering the brightness to minimum. Minimum or maximum brightness should be perfectly functional no matter what the ambient lot level. This isn't beyond what the video shows as 'abnormal usage'.

Maybe if he'd actually paid out for his device like us and had a faulty handset he'd be on our wavelength instead of having his brown nosing head up Huawei's arse!

Don't get me wrong I love this thing, it's by far the best phone I've ever owned but this perpetual insistence on denying all knowledge that the early devices have display issues is beyond a joke!
[Huawei Mate 20 Pro Questions & Answers] kbalderas89:
Finally got my Mate 20 Pro here in Houston, TX. I bought it from PDA Plaza in Canada and I have a BOE screen. They delayed the shipments because they waited for a better batch from Huawei and it took about an extra 10 days. I have the LYA-L29 model. Screen-- BOE-02-18-00-61
[Huawei Mate 20 Pro Questions & Answers] redrider54:
Just bought a brand new one Mate 20 pro in Singapore yesterday. It was a 18B21 and a BOE display! so far so good.
[Huawei Mate 20 Pro Questions & Answers] gabtoof:
3rd time seems to be the charm for me. Telus/Canada B/Nov21 build date with BOE screen. No green (yet) and good uniformity. No complaints thus far.
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I do
[Huawei Mate 20 Pro Questions & Answers] GamingDaddy:
When did you order it? and is it a BOE?
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Yesterday I got my the third replacement from CPW.

18B15 with BOE display. No green light and perfect colour uniformity!

I find the quality of display perfect, no texturized display etc...

Regarding the luminosity, I find this BOE as bright as the previous three LGs...

I am going to report if anything arises in the future.
[Huawei Mate 20 Pro Questions & Answers] colts187:
So... Does anyone live in Singapore? Huawei told me they don't do international service on devices and to send it to a friend or family member in Singapore. Like OK thanks Huawei :eek:
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Sent mine back to Huawei UK today so should be with them Monday, what is their turnaround like? I'm away for 2 weeks from 17th Dec
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I pre ordered on 20th of October. First was LG, replacement was LG (same batch), second replacement LG again batch B15 and its going back again.

I was told that every replacement phone resets 30 days for faulty phone replacement AND returning phone
[Huawei Mate 20 Pro Questions & Answers] streetguys768:
My 3rd device with BOE display and serial no is 18B15..In both side curved edges i noticed the green tint. I don't know whether it's normal or not in oled display, also wants to know it'll be like this or grow same like the LG one.. can anyone please clarify my doubt..Shall I continue with this device or again go for the replacement..
[Huawei Mate 20 Pro Questions & Answers] pincho21:
That’s must look display on this phone.

Vodafone store presentation phone I have 4th mate20pro don’t even one looks close and this one....

https://ibb.co/TrQddwb
[Huawei Mate 20 Pro Questions & Answers] streetguys768:
Picture of my 3rd device with BOE..Is this fine..?

[IMG="mate 20 pro BOE display"]https://ibb.co/D8MCq7K[/IMG]

https://ibb.co/D8MCq7K
[Huawei Mate 20 Pro Questions & Answers] colts187:
I'm really starting to think they they did something different with the curve on these screens. I had a mate rs w a curved screen and it did not nearly have the same green shift along the edges.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
It's fine. Green screen issue is visible with low brightnes and grey background. Before you ask a question like this with a photo like this maybe read about the issue to learn to identify it.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
HI guys any info about new batch LG or boe it’s finally sorted?

I think change my iPhone XS four days old back for 5th device mate20pro....
[Huawei Mate 20 Pro Questions & Answers] cygnus56:
Exactly how many days of use did you begin to have the problem?
[Huawei Mate 20 Pro Questions & Answers] pogi.paul0119:
Normal and fine..
[Huawei Mate 20 Pro Questions & Answers] @home:
Mine took 5 working days
[Huawei Mate 20 Pro Questions & Answers] sketchyterry:
I sent mine off mine on Friday 30th November and its still currently with them, on Tuesday I was told the longest it would be is 8 working days from then. So hopefully get it back next week.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
https://youtu.be/AUPe-z5ArfI

Verstuurd vanaf mijn LYA-L29 met Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Spood:
Saw this video yesterday.

I thought I was going to turn crazy.

3minutes of watching the same screen with an upside-down camera that doesnt stop moving...
[Huawei Mate 20 Pro Questions & Answers] Smartphoner:
That was a BOE 18B08

I hope all screens after that date are flawless!

I didn't notice anyone complaining about a defective screen after that batch period.

I recommend all buyers who can't wait any longer to get the device to ask the dealers to check the screen display before shipping and preferably to only accept BOE screens after 18B08.
[Huawei Mate 20 Pro Questions & Answers] Spood:
I think the most recent batches are B15, B19 and B21. So far no complaint on them (or maybe one or two for B15 but none for the newer ones)
[Huawei Mate 20 Pro Questions & Answers] achie010:
Did anyone test the video function of the camera app, it looks like **** when I'm taking video even on 4k....
[Huawei Mate 20 Pro Questions & Answers] markojovic91:
I'm from Serbia, I pre-ordered the phone in October and got it at the beginning of November. I think I had the problem from the start but hadn't noticed it that much because I haven't been watching Netflix on the phone during that time. But when I started, I noticed the problem (dark grey, low brightness, around all edges, but even like 1-2 cm from the edge on top). I've been reading posts on this thread for days and thought about waiting some more because I didn't wanna get a faulty one again. But finally, on friday (2 days ago) went to a authorised service point for Huawei (and LG and few other manufacturers). I gave the phone to the girl on the reception and she just started to turn it on and immediately started typing the info in the computer while I started my story about the problem. But it seemed to me that she wasn't listening at all. Just nodding and saying yes. And after like 5th time, I figured out that she's actually well aware of the problem hahaha and I asked her that, and she just rolled her eyes and said: oh yeah. And we continued talking about how unacceptable it is for a phone that expensive to have a problem like that. And she asked me "So you're asking for a phone replacement?" (not a display replacement) and I said yes. I reckon she motivated me to say that because others who had the problem before me got phone replacements.

So she told me that the workers went home (since it was friday afternoon) and that they'll be getting back to me from monday. So now I wait...
[Huawei Mate 20 Pro Questions & Answers] kentroger1:
Mine is like that as well. It takes pictures OK though. I have problems with green screen flashing as well, so I'm sending it in as soon as I get a loaner phone.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Not hardware related tho? Confirmation of other users?
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Just had my replacement come from Vodafone (3rd phone) and it's a B22 BOE screen, my first BOE display! I'm really hoping this is the one!
[Huawei Mate 20 Pro Questions & Answers] beta199:
I went to several phone shops during the past week and looked at the demo units on display. Some had LG screens, some BOE screens, all from various batches.

After all, based on my observations the LG screen is definitely better quality than the BOE. It has bright, vibrant pure whites with very good luminosity.

In comparison, BOE is less vibrant, the whites are a bit greyer, with a hint of green/ yellow in it. Not the pure, intensive white the LG has.

I personally prefer the LG screen assuming they're is no green problem with it.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Heeey check it out. Mr. Whos the Boss did his review of the phone and mentions Gluegate. Hopefully this will be enough for Huawei to at least acknowledge it now

https://www.youtube.com/watch?v=uFtwDtQTbjw
[Huawei Mate 20 Pro Questions & Answers] jazzsalt:
After 4 weeks I would say ...
[Huawei Mate 20 Pro Questions & Answers] DarkAlpha:
Hi,

i receive my new M20P after sending my old one with LG screen.

I asked them an exchange with a BOE one and i get......a BOE one.

After 3 days every things semms alright :)
[Huawei Mate 20 Pro Questions & Answers] markojovic91:
Ok, the service point sent me an sms to inform me that my device has been checked and that I can come. When I came, they told me that I got a replacement, but they returned all my old stuff (the box, the earphones, the charger etc.) but justgave me a new phone. Not in a new box, but only a new device in my old box. So now I have suspition that they maybe gave me a refurbished phone (even tho it has a plastic foil on the back and no scratches (as I was able to notice until now) whatsoever). What are your thoughts?

P.S. I haven't turned it on yet, but while I was checking it under the flashlight, I noticed that the display was a bit different (has a tiny line between the notch and the display itself, so I guess that's the difference you can look for to see if the display is LG or BOE (at least I think this one is BOE, but I'm gonna check when I turn it on). But no way to check the serial (for the batch number) as they didn't give me the new box. -.-

P.P.S. It's BOE and it has a slight green hue in the lower third. And besides that, it has a uniformity issue with vertical stripes/lines on the screen. Anyone had this problem?
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I have the same issue with my replacement. Was an 18B05. Waiting 3 days on a call from Huawei.
[Huawei Mate 20 Pro Questions & Answers] markojovic91:
I googled the vertical lines issue and it's called banding apparently. I'm going back to the service point tomorrow before noon to make another complaint.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Pictures??
[Huawei Mate 20 Pro Questions & Answers] djBarren:
18B05 here BOE. Just had a full refund from Carphone Warehouse.
[Huawei Mate 20 Pro Questions & Answers] markojovic91:
As for the green hue, mine is exactly the same as in the post above this. But as for the "jail bars"/banding issue, it can be seen with naked eye only.
[Huawei Mate 20 Pro Questions & Answers] leafar1606:
Could you explain the return process with Huawei please.

I have sent my phone to SBE and they received it on the 6th. Now on their status tracking page it states that the status is Awaiting Component. My concern is that they are going just to replace the display although Huawei said that I would get a new phone.
[Huawei Mate 20 Pro Questions & Answers] @home:
My SBE status just said it was with engineer, then it changed to dispatched & I got a replacement device.

I got a BOE, it does have a little green but not as bad as the LG I had twice before.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
My phone was delivered back to Huawei UK at 7:28AM, however it's not even been checked in to their system yet. I very much doubt I'll get it back before I go away for Christmas. I'll have been without it for more or less a month by the time I get back.

I've input the Repair Reference No. & Imei Number but get NO MATCHING RESULTS
[Huawei Mate 20 Pro Questions & Answers] leafar1606:
They received my phone on the 6th in the morning. I had no matching result as well on that day. Only next day it appeared in their system and I could start tracking its status.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
I just thought I'd randomly check again and it's updated to "Product With Technician"
[Huawei Mate 20 Pro Questions & Answers] leafar1606:
Yeah, that was my initial status. Now it has changed to Awaiting Component whatever it means. Got to call them and say that I want a new device and not the screen replacement.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Awaiting component is a generic message. You'll receive a "new" device. I'm suspicious that they aren't new at all but repairs. Almost like a trade service. As it'll arrive to you in an unsealed box.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Does anyone live in Singapore? I am in the US and Huawei doesn't do international service.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Have you reached out to HuaweiDeviceUSA via twitter?
[Huawei Mate 20 Pro Questions & Answers] colts187:
Ha yes and Huawei Canada reached out to me on twitter as well. Huawei USA on Facebook literally recommended this:

In response to your inquiry, we kindly inform you that Huawei does not handle international warranties, Andrew. In order to receive assistance under your warranty benefits; you will need to start this process in Singapore [https://consumer.huawei.com/sg/]. Our best suggestion is to send the device to a friend or family member in Singapore so we can offer assistance for your device. We remain at your service. -D.C.

Like seriously? I can’t just mail it in? I’ve tried to contact form on Singapore site MULTIPLE times and not a peep. ☹️
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Director CEO email address, taken from site online. Hopefully it works. ren@huawei.com
[Huawei Mate 20 Pro Questions & Answers] xnpu:
Some things you should never inquire about. I would've simply visited their service center at a busy time and say I got it from <insert local marketplace here>. Stay dumb. You buy there all the time and never had any warranty issues.

If that doesn't work, go full asshole. Stay dumb. Dumb assholes don't leave until they got what they needed. Their strategy is to simply persist, and it works surprisingly often.

Remember that the guy facing you really doesn't care one way or the other. He just needs to get to a point where dealing with his manager becomes preferable over dealing with you.

Further ammunition: Huawei's HiCare app suggests the warranty applies in whatever country you selected for your Huawei account. I know because I've used it with both my Chinese and my local account. The warranty displayed adjusts accordingly.

For my own exchange I needed to show them the IMEI number only. They did not ask for any receipts or where I bought it, etc. Unless their computer tells them, they don't know where you got it from. And their computer is obviously wrong if it rejects your phone. Computers are wrong all the time. Why else would the screen be messed up?
[Huawei Mate 20 Pro Questions & Answers] :
As already stated in another post by someone lse they just merged it with another post apparently ;)