yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Really not sure what to do with mine, on phone number 2, while the screen is a lot better than phone number 1 after the first 5 days, there is still green there but not notable unless you look for it.

I can swop it out but it will more than likely be with another lg phone.

Has anyone else on 3 uk managed to cancel their contract? I've had a phone for over a month now but only had this 2nd one for 5 days. I reported my first within 5 days but had to wait 3 weeks for a replacement.

I was considering swopping to pixel xl 3 but threes contracts price has gone from £54 a month for unlimited data to £70 a month for it, stupid money really.
[Huawei Mate 20 Pro Questions & Answers] Nevs28:
Mmm, OK, I don't have the box etc. with me today so I will only be able to go there with it on Wednesday anyway...

By then hopefully you should have your replacement and can post back here if it is indeed a BOE screen (or a better/newer LG) without the issue :confused:
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Replacement 18B09 has still got issues, Synaptics LG screen not BOE from Vodafone in Twilight (replacement for my black one).
[Huawei Mate 20 Pro Questions & Answers] J200george:
From the above I’m taking it as a rule of thumb that any LG devices up to B09 are to avoided.

Given that most devices are LG it seems in the uk. I’m not taking the plunge until this ridiculous matter is resolved.
[Huawei Mate 20 Pro Questions & Answers] Mr. Despair:
First one is my 2nd device, 18A23, after one week

Second is now my 3rd device, fresh out of the box, same charge 18A23

Edit: What exactly does this numbers say? I still don't get it...
[Huawei Mate 20 Pro Questions & Answers] mate20pro_London:
18 = 2018

A = October

B = November

23 = day of the month

So yours was made on 23rd October

Mine is 26th October, slight green compared to my first one, but still there, hasnt got noticeably bad yet...
[Huawei Mate 20 Pro Questions & Answers] chillaxx:
Went back to Vodafone store today. I was first to point them at the issue:confused: They are accepting my swap request (reluctantly, after first wanting to send it in for repair) only after pointing them at the two weeks to cancel order or swap for new phone warranty that is on their website(Netherlands) they accepted swap. No phones in stock, so need to wait for new one to arrive. Will keep you posted.
[Huawei Mate 20 Pro Questions & Answers] mscion:
I just got my Mate 20 pro.

The first app I downloaded was Device Info HW. It says, for touch screen, LG-01-18-10-43.

What is the general experience with this batch? Green or no green? Keeping my fingers crossed! Thanks!
[Huawei Mate 20 Pro Questions & Answers] mate20pro_London:
The 43 is a firmware reference, so will change as you update your phone

Check your serial number to see the batch number, it seems like the later the better (see my above post for how to read your serial number)
[Huawei Mate 20 Pro Questions & Answers] mscion:
Thanks. Hmm... 18A15. Doesn't look good. Any idea what fraction of the screens are going green with this early a date? Thanks!
[Huawei Mate 20 Pro Questions & Answers] Indy121:
So got my third phone (2nd replacement) from O2 this morning and this time I have received a BOE screen. 18B09.

Let's hope the green screen stays away - I can definitely notice a difference with this screen, the feedback and typing seems better to me, this was before I looked into and noticed it was a BOE.

Fingerprint and facial scan working perfectly. There's an AI zoom which is working on the video recording which wasn't there for some reason on the old handset.
[Huawei Mate 20 Pro Questions & Answers] Stewyc87:
UPDATE:

I have received my replacement and was originally a bit annoyed as the serial number was the same (xxxx18b05xxxx). So I thought I'd confirm my suspicion by downloading Device Info HW and to my amazement I had a BOE screen!

This proves 2 things;

1) The fact that I couldn't tell the difference in the screen (and I'm usually very good at spotting things wrong with my tech!) means the BOE panels aren't as bad as some would have you believe, and,

2) The BOE screen is floating around in the warehouses of the UK!

All in all I'm quite happy that I've only had to send 1 handset back in order to get the BOE version and I wish the rest of you all the luck in the world getting one...the uniformity really is on another level to the LG panel and actually better than my old S9+'s panel!
[Huawei Mate 20 Pro Questions & Answers] Yobo1987:
Where do you check for batch nr?

Do you have to turn on the phone or is it written on the phone/box?
[Huawei Mate 20 Pro Questions & Answers] achie010:
Update: went to huawei servicecenter Amsterdam today, got a new phone, Black one, batch A31. And it's a Boe-screen! Looks really good (9,5/10 compared to LG), looks like some light bleed around the notch, but can't see any hulkness. So there are phones with batchnumber A31 with boe-screen, so I think the batchnumber isn't that accurate.
[Huawei Mate 20 Pro Questions & Answers] haroyac:
Reporting from Toronto Canada . Just got my replacement from futuretel and happy to report it's a BOE screen with serial number 18B09. Screen looks different right away and using oled tools with almost 0 brightness no bleeding issue and very uniform . Fingers crossed
[Huawei Mate 20 Pro Questions & Answers] Stewyc87:
It's on the box.

There's a sticker at the end of one of the sides. If you have a look at the serial number (S/N) you'll see an 18 and what follows the 18 indicates the date of manufacture.

For example, mine was 18b05 which indicates a date of November 5th 2018.

18 is the year.

B is the month (B = November A=October 9=September.)

05 is the day.

So if yours read 18a27 that would be October 27th 2018 if you see what I mean!

Unfortunately, even knowing this doesn't let you know which panel you have as both my LG and BOE displays had exactly the same date on the box. You'll need the app, "Device Info HW" to tell you which one you have.
[Huawei Mate 20 Pro Questions & Answers] aconcy:
Today i went to the Utrecht service center of mobiel.nl to exchange my 2nd hulk. The employee there prompted me to hold on to my device until Monday because that's when a new batch of the phone will be arriving.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
That was what I was told to do so by an employee at Carphone Warehouse in the UK. Not to apply for an other replacement as currently the new batch in not available.

At least all retailers have acknowledged the issue and are on our side. When will Huawei do so????
[Huawei Mate 20 Pro Questions & Answers] J200george:
So frustrating this. Gassing for this phone and am at the very end of my current deal but I’m damn sure I’m not getting into the old cycle of misery getting an LG, testing and LG, calling for a replacement, stressing about getting it all resolved and all the phone calls, waiting in, time, money and effort. Huawei you are about to lose me as a customer. Try not to think of me as a £900 customer, think more of me as a life time customer spending this money with you every two years. You do the math. Sort this farce now please.
[Huawei Mate 20 Pro Questions & Answers] Vesaros:
So guys, (sorry for my bad english)

I've got a new device from Huawei directly as an 1 to 1 exchange with the delivery service UPS.

Aaaand it's a BOE Display:

Screenshot to BOE Display

What have I done for it?

I really pissed off the Huawei-Support with Calls, Chats, E-Mails and on Facebook.

It took a hole month, from find out that I got a hulk display and to the moment I've hold a new device in my hands.

I dind't bought the faulty device in a store, I got it from a tarif change with my provider 1&1 in Germany.

And I will give you another hint: 4 Huawei supporter told me, that there is a high change to loose the IP68 Certification, when you send in your faulty device to get it repaired. And you have to wait maybe some weeks for it.

Stand behind getting a replacement device and not just getting it repaired!

I can finally enjoy this high end phone and whis ya all good luck to get a new one too.

Kind regards,

Vesaros
[Huawei Mate 20 Pro Questions & Answers] aconcy:
Never. Bloody cowards.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Try to do this 2 or 3 times and see what happens and let me know, thanks:
[Huawei Mate 20 Pro Questions & Answers] JowSch:
Has anyone order the phone from affordable mobiles in the UK and had this issue?
[Huawei Mate 20 Pro Questions & Answers] robinsde:
Did they just repair it with a new screen or replace the whole phone? Supposedly Telus is sending my second attempt tomorrow. If it goes bad again I don't know which route to go...
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
I can confirm that in Poland, all certified service centres have recieved instructions from Huawei to REPLACE all phones with hulk displays with new handsets. Looks like no screen replacement bull**** in Poland :)
[Huawei Mate 20 Pro Questions & Answers] jizang:
Hi guys,

I was thinking of buying this phone in mid December to end December, with a Tarif Change (Germany) do you guys think until than this problem will be solved with new batch phones?
[Huawei Mate 20 Pro Questions & Answers] Spood:
No way to know.

Until Huawei makes an official statement, it is just speculations. Many sellers seem to say that newer "fixed" stocks will be here by the first week of December. And by that time Huawei *should* have fixed the issue. But no way to know until we see for ourselves.

Considering sometimes even THEMSELVES sent back defective units after swaps from their own stocks, it's hard to say if they even found the source of the issue to begin with...
[Huawei Mate 20 Pro Questions & Answers] streetguys768:
Ya i didn't turn on the eye comfort mode in my device, even though it's happening. also day by day it's getting worse. i check in display tester app and its too worse i mean that pinkish bleeding is clearly visible especially when i change the color from black to dark grey.
[Huawei Mate 20 Pro Questions & Answers] Rbarkley1982:
My replacement due tomorrow from Vodafone UK. I'm noticing as the green is getting worse, the fingerprint scanner is getting more unreliable.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Anybody here who have LG panel from batch 18B09? Phone still greenish?
[Huawei Mate 20 Pro Questions & Answers] charliebigpot:
What determines whether the display is LG or BOE manufactured? Is it country related or just pure luck?
[Huawei Mate 20 Pro Questions & Answers] haroyac:
They replaced the phone. The tech did say that Huawei sent them replacement screens tho. So they might be just replacing the screens down the road.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Yup, got a 18B09 phone with green LG screen from vodafone yesterday.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Ugh. Mine has finally gotten to the point I notice it even when not in low light. Just emailed Clove. Hopefully I don't end up with this revolving door of bad screens. 3rd Netflix pic was when I first could detect the green. Maybe 2 weeks ago, and was approx 1 week old at the time.
[Huawei Mate 20 Pro Questions & Answers] turt:
So they called me back saying the black model would be out of stock for at least a week, and proposed a blue model instead.

So I said yes, because that was the colour I would have picked if it were available at Orange :)

The box says 18B05 so it's a November 5 build.

Haven't had the chance to unbox yet, but technician wrote in his report that he opened the box and checked that the screen was fine.

Hope it's true!

EDIT: BOE it is, gone is the green! :cool:
[Huawei Mate 20 Pro Questions & Answers] denzel09:
out of box are ALL fine and good, OOB! Try to do what i have written in my previous posts and see if it will be still good. Try more than one time and if after 10 days the screen is still like OOB then you ll be fine.
[Huawei Mate 20 Pro Questions & Answers] turt:
It's a BOE screen so I'm all good.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
you need to try!
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I did, I'm on my second device now and it's going back this week again.
[Huawei Mate 20 Pro Questions & Answers] Ksmy89:
Has anyone managed to get a replacement direct from Huawei in the UK?

---------- Post added at 07:04 PM ---------- Previous post was at 07:01 PM ----------

I received one from Affordable Mobiles today that I ordered over the weekend on a black friday deal...it's a LG screen 18A26 and has the green tint issue straight out the box :(
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
I got 18A27 BOE screen and it look like very good screen, better than LG in my eyes, about 9-9.5/10 compare to Xs Max screen, better than Note9 screen

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Ksmy89:
Did you have much hassle getting affordable mobiles to replace?
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I emailed them with pictures, been sent address and instructions. You will have to wait about a week though.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
So I'm on my BOE device for 2 weeks now. Now green screen at all everything good. I've been checking daily with low brightness etc.

For some reason I decided to test it with 50+ brightness, the results can be seen in the pics.

I have no idea what this is but under certain shades of colours or even grey you can see that the screen is not uniform whatsoever.

I used the LCD burn in wiper for this

Did you guys see anything similar?
[Huawei Mate 20 Pro Questions & Answers] Nevs28:
Woohoo, great news, both the on the BOE and the blue color! :good: :D

So, I guess I'll be backing up this evening and dropping them a visit tomorrow too :angel:

Any idea if they had sufficient stock of the blue one or if it is all gone already?

EDIT: just called them (and they answered this time :p ), they will put a blue one aside for me, will pick it up tomorrow at noon :fingers-crossed:
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I have same issues I don't think it's normal and my phone will be replacement again awaiting 4th replacement already...... And of course last one is boe

Hope so will be boe no LG screen
[Huawei Mate 20 Pro Questions & Answers] ninjazx6:
In one person In Greek Huawei service center they replace his mate 20 pro with another one sealed that has again lg green screen and marks at the bottom !! What Huawei doing ? Giving used devices back to customers? Also when the guy call them and told about the marks and the screen they told him that from the moment that the box was sealed they have not any responsibility . When the guy tell them that he has video from the unboxing the say to him to come back to change the device !!!! What is going on ? We give 1000€ to take second hand devices ?
[Huawei Mate 20 Pro Questions & Answers] Mr. Despair:
Sorry no, my second and third device already had some greenish look OOB. The second one got worse after just few days, because I tried to force some heavy usage to heat it up. The third one went directly back with asking for replacement. Now I am waiting for number 4, how nice this Lotterie is...
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Has anyone else had issues with Three UK?

Reported issue after 5 days, had to wait another 3 weeks to replace. Now having same issue so reported within 5 days again, they first said o i cant do that as you are outside your 30 day period, which i explained was due to them having no stock, then i was passed to another department who said they can swop it fine, but this would be the last time they are able to do that.

I then asked the question what happens if the next phone has the same issue, which they couldnt answer, they just kept saying this wont happen. Now on the 4th department to see if they can explain what will happen....
[Huawei Mate 20 Pro Questions & Answers] mate20pro_London:
Not with Three, but Vodafone UK have told me my third replacement device will not be replaced, only returned.

If I'd known the 30 day period restarts with a replacement device, I would have waited to try and get a better screen on my third one.

I'm leaning towards returning my third device (with LG screen, and slowly going hulk) at the end of 30 days, and trying a different phone. That camera and battery though...
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Hmm yer im in the same boat. Three seem full of customer service BS at the minute and kept telling me i am part of the family and want to be happy.

My issue is the only other device i would consider is the pixel xl 3, but Three have just inflated their prices so my phone is currently £22 a month more than i am paying, and the xl 3 is another £27 a month which i just wont pay.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
I see this effect only on a grey color plain screen.. Not on other colors.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
I thought so too, but then I checked with colours and as you can see... Anyway it's not visible on daily use, I just want to know if it's normal or not , or is this is some defect .... maybe cause it's curved?
[Huawei Mate 20 Pro Questions & Answers] charliebigpot:
several flagship phones have this uniformity issue - in my opinion, as long as you don't see "green bleeding" or the uniformity issue is only visible at max brightness, you have nothing to worry about.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Strange, my two LG and last BOE tried were all "perfect" OOB. Problem is started also with heat, 30-40 of Asphalt while in charge.

Btw to the end ALL the problems are still here, and there. And honestly I do not know which saint to pray. I am tired.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Received new phone off Huawei today . I sent a L09 I've got back a L29c with boe screen
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Is there a name for this screen uniformity issue? I'd like to look it up for such cases with other brands
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Hi, so you sent off a UK network locked phone to Huawei and they sent an unlocked dual sim? Is that right
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've no idea if it's unlocked. I've only a Vodafone sim
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I'm in Vodafone and tomorrow expected my 4th replacement device......
[Huawei Mate 20 Pro Questions & Answers] stewartk:
You should have gone to hauwei
[Huawei Mate 20 Pro Questions & Answers] pincho21:
This will be my last Huawei forever when will be again fault
[Huawei Mate 20 Pro Questions & Answers] charliebigpot:
4th replacement - I admire your patience but this is simply unacceptable, I hope they also give you something else like a case/cover or an extra warranty.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I'm with Vodafone and going to order my 2nd replacement soon as my 1st one has same issue.

I'm hoping I get a BOE screen as I really want to keep this phone, plus the contract I got from Vodafone is really good and I have the free gifts coming soon!

I think the only other phone I'd get is the Pixel 3XL, although I'd miss the battery massively!
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Yes that's true no acceptable at all but no better phone in market now....

Vodafone give me compensation....
[Huawei Mate 20 Pro Questions & Answers] turt:
Cool, I'm happy for you too!

Kudos to Huawei Belgium, they have a top notch service :svetius:
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
When did you send it off? Was it to SBE? Just wondering how long they keep it cause mines been there since the 21st.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Sent off last week got it back today. Check the progress online
[Huawei Mate 20 Pro Questions & Answers] dunk71:
Received my replacement from Huawei UK today. It's L09 with a BOE screen, build date 18B05.

Posted it late Thursday evening, impressed with the turn around.

Fingers crossed now ?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Strange that. Why have I been sent the dual sim. I also think it's unbranded as it's no Vodafone update installed
[Huawei Mate 20 Pro Questions & Answers] J200george:
So are Huawei uk sending out boe devices only?

I still want this phone but I’m hacked off by the green screen issue. It’s my luck that I’d go to Vodafone (my current provider) and I’d definitely get a LG phone. The only control I have is that if buying from a shop I’d reject any handset that’s 18B09 or less.

If it’s a boe great if not and Huawei are sending out the boe only then the quickest route out of this ****storm is to send it there for a swap out.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I wouldn't go back to voda.
[Huawei Mate 20 Pro Questions & Answers] dunk71:
I got mine for from Mobile Phones Direct originally, Was easier and quicker to contact Huawei directly and get a replacement from them.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Got word today my replacement device from Huawei has been shipped today. They received mine on Monday 26th. To be fair you can't beat that. Just hope it's a BOE
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
I'm sorry, but what you do is crazy, we all know the mate 20 pro has a 40Watt charger. And we all know Asphalt game produces a lot of heat. Why would you stress test the device in this manner. Use while playing Asphalt a normal charger. Only use the fast charger for FAST charging. With your method, you could fry any mobile.
[Huawei Mate 20 Pro Questions & Answers] dipzb90:
So this is what £900 buys us, I can't help but be disappointed in huawei that such a wide scale hardware issue is affecting what should've been the best phone of the year. Getting my replacement tomorrow hopefully it's better!
[Huawei Mate 20 Pro Questions & Answers] denzel09:
LOL i used this "method" with Note 9 and XS Max. No green screen and no glue melted. And no green screen in past with other phones. Com'on!

Ps. btw you can try also with Asphalt only for 45 minutes. You will see...
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
This issue also Was present with the BOE screen?
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Unfortunately yes and a lot of non-uniformity. Now it is again in assistance, they will change again only the screen like previously and i am sure that i will have the same problem if phone will be used really.

So, the first thing that i will do when it will arrive will be: SELL

And Huawei never more. Never.
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Huawei exchanged my faulty phone, and I got a perfect BOE screen one. I will try your punisher method and give tomorrow feedback.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Hmm. Mine is still on “awaiting component”. Was yours ever on that status?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
No. No idea what that means
[Huawei Mate 20 Pro Questions & Answers] robinsde:
Telus actually lied, there was no notification today of shipping and I finally got a hold of them and they said actually they had none and no ETA. Thanks so much Telus. I just sent mine UPS to futurtel. I am really hoping I get a new phone not a repair as I'd really prefer not to lose the IP68 if possible. I like how in the work order, Huawei wrote in "gluegate issue" so they obviously know it's a problem!
[Huawei Mate 20 Pro Questions & Answers] djBarren:
That's a generic message. I had it too. I checked with Huawei today.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Fingers crossed I hear something tomorrow then.