yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
First sorry for calling you pathetic. That was not ok. Hope you accept my excuse. And now to the Samsung Huawei issue. For me the brand is not very important. Important is the quality, the functionality and handling. And last but not least the price. I was a loyal apple customer till the iPhone X. When I saw the prices of the new iPhone XS and XS Max made me change to Samsung. The Note 9 was just the better option. My Son sadly wanted the iPhone XS Max no matter what. So I got it for him. This made it possible for me to compare the Note 9, Mate 20 Pro and IPhone XS Max side by side. The note 9 is a very big mobile. Very hard to operate with one hand and is heavy. The same goes for the iPhone. The. Mate 20 Pro found a good middle ground. The wide angel camera is great add on. And in General the Mate 20 Pro incorporated all useful gimmicks. And layed besides each other the Amoled display of the mate 20 pro looked gergegous. Just watch a good 4k clip on YouTube and compare. And I'm by no mean a Huawei fan boy. I never owned one before. But respect where respect is due.
[Huawei Mate 20 Pro Questions & Answers] xanthrax:
Thread temporarily closed for maintenance

-=-=- edit

Maintenance performed, some posts have been properly edited some have been deleted due to Forum Rules incompatibility

Please keep it civil and report the unpleasant posts instead of engaging (I think I have already said this here... or somewhere else ? whatever ..)

If another cleaning will be required I`ll ask those involved then to check their inbox, for now, have fun and enjoy the forums.

thread re-opened
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Wich phone do you have? Also the mate 20 PRO with green hulk screen? Why is Huawei not responding?

https://consumer.huawei.com/en/support/how-to/detail-troubleshooting/?resourceId=en-us00684953
[Huawei Mate 20 Pro Questions & Answers] colts187:
That's funny. It get worse as the phone gets hotter not the other way around.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
What a pile of bull**** LOL! Alot of people posting here about their phones having green screen issue are from UK... Huawei... It doesn't even get that cold over in UK hahahaha. Pathetic!!! Lmao
[Huawei Mate 20 Pro Questions & Answers] xanthrax:
I owed countless devices, I actually removed them all from my profile because was not enough space :D

I`m currently on OP6T but previously I had a Mate 10 Pro , quite a good one I`d say, nice camera and snappy, managed to get the unlock code from Huawei, unlocked and rooted as I always do with all my devices

Now returning to Huawei, don`t know why they don`t answer or don`t answer to ALL complaints, one must understand that they`re actually focused on marketing, to make money first and then to make people happy although they lately released quite good devices.

I`d advise you guys to drop the emotions when it`s about phones or anything else, is not worth at all, there are plenty of other things that you can invest emotions, an electronic device is the last which deserves your precious feelings and time.

I can easily understand, you`ve paid a bunch of money and obviously, you care about them because you either have worked hard for them, struggled with savings or your efforts to hide it from the wife`s visual spectrum but still not worth to pull your hair out.

Anyway, I`m not good at this topic, I just saw the news about this screengate and also recommended to my friends who asked to avoid this device for now ;)
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Thanks for your response. But you know in the past has LG always problems with their screens, nexus, phones or other brands also had LG SCREENS what cause the faults. They are making good TV screens, but that's everything being tolled.

Everybody is telling me to avoid this device but I don't want to... Because it's an wonderful device!!! But wanna know how they gonna solved this problem.. That being said; Huawei is releasing this month an new phone s10 look a like, I'm afraid they gonna "forget" the "older model" then... And being left behind us. How do you think about that situation?
[Huawei Mate 20 Pro Questions & Answers] jizang:
Which phone do you mean?
[Huawei Mate 20 Pro Questions & Answers] xanthrax:
oh yes I remember LG G2 had this yellow/glue issue as well, luckily my device didn`t , a workaround was to put it in the ... freezer :eek:

Don`t know what to say, actually in EU the 2 yrs warranty should cover all these damages so I wouldn`t be much worried if I get a defective device , I guess is a matter of luck
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
My first device developed the issue after a few days and has been replaced.

Is this an issue with every LG made screen, or is it possible that the replacement device will be perfect?

Thanks!
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Probably the Honor Nova 4
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Below is my BOE display on my Mate 20 Pro. This is a direct replacement from Huawei. I've struggled with what to do. I initially had planned to take another swap from Huawei as the CPW declined a refund. After an email to the CEO they have decided to give me a full refund. I'll either move to another device or hold off on another Mate 20 Pro u til the new year.
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
You know why Samsung immediately resolved the problem in regards to note 7 battery issues? It wasn't because they cared , it was due to liability issues $$$$, especially here in the USA. Otherwise they wouldn't have given a toss.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
And of course because the note 7 battery issue was life threatening....

---------- Post added at 01:01 AM ---------- Previous post was at 12:59 AM ----------

Could you please state the batch date of your device?

I suppose you can always return your device for a refund (if you are within 30 days of the purchase) and then buy it again.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
It's 18B05. Because it was a Huawei supplied device the Carphone Warehouse where trying to wash their hands of it. I had to escilate it to the CEO.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Finally looks like mine has been sent back off from SBE after two weeks with it. 7 to 10 days my ass. I think if I have any more issues with it I'm just going to kick up a stink and get my money back and contract cancelled. Will deffo be my last Huawei that's for sure.
[Huawei Mate 20 Pro Questions & Answers] @home:
Have replaced the screen or sent you a new device?

Mine is with them now. Been there since Friday. I was told a week to 10 days also.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Will post back here once I get it. Just checked the portal so far and they've put in tracking details and changed to sent to customer.
[Huawei Mate 20 Pro Questions & Answers] jizang:
Yesterday I installed hw hardware app on an demo device in an store it had boe screen, the screen was perfect no problems at all. Could it be Huawei is deliberately giving boe screen to shops?
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
I wouldn't be surprised if it was actually the case. Not only that but also it wouldn't be a surprise if Huawei gave all youtube reviewers only BOE screen M20Ps
[Huawei Mate 20 Pro Questions & Answers] andreilivadariu:
get it from Wonda Mobile, i got the 8gb of RAM and 256 GB storage, they even checked the screen before sending it and confirmed on facebook messenger that it has a BOE screen with picture and everything.

I'm please with my purchase and the serial no: is 18B15. Got it last week and so far no issues.
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
Am I good with this display?
[Huawei Mate 20 Pro Questions & Answers] jizang:
Where can I look which batch the phone is? I'd like to see if it is a different one than posted here
[Huawei Mate 20 Pro Questions & Answers] Pr20:
Their return policy is ridiculous. 14 days to return from the day they send out the phone, which basically leaves me a week. I realize it will probably be OK but you never know and there is no square trade device protection plan or something like that.
[Huawei Mate 20 Pro Questions & Answers] andreilivadariu:
I understand this but i'm going to get a phone insurrance and get it resolved via that route. I'm pleased with the device and would not fault them in regards with the services so far.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Finally!!!!! A video reviewer made the video

[youtube]AOBMiE_iZno[/youtube]
[Huawei Mate 20 Pro Questions & Answers] Pr20:
How do you go about getting phone insurance? Sorry if that's a stupid question. I only know about the square device protection plan on ebay.
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
I got insurance through a third party when purchasing the device through my carrier.

It's called a smartphone protection plan - $13 a month and it covers everything from damage to theft/loss.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Checked on the portal and I have an 18B05 coming. Are people having issues with this batch too?
[Huawei Mate 20 Pro Questions & Answers] Shadey1:
How did you have this conversation with them? Just open a chat?
[Huawei Mate 20 Pro Questions & Answers] achie010:
I guess, you got a newer kernel tho...
[Huawei Mate 20 Pro Questions & Answers] vwite:
Are you okay with paying $1000 for this phone and getting a refurbished not longer water resistant phone as replacement from your insurance because of a manufacturing defect that wasn't your fault?
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
Is that a good thing?

And does I guess mean yes?
[Huawei Mate 20 Pro Questions & Answers] achie010:
The screen is the 'good' one, and the kernel I don't know. What emui version do you have (....122 patch02.... This is the current version.
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
Mine says 9.0.0.127?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
18B05 here. And I'm for a full refund whenever I can get to CPW as I'm on nights.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Looks like you got a showroom model.

Current version is .122 and the new update that is slowly rolling out is .147. I can remember that I saw that kernel on a phone in the mediamarkt (tech store).
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
He'll probably never get anymore Huawei freebies. Good on him though.
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
Hmmmm.

Should I be concerned? Do I need to switch? How can I confirm this?
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
Received my 2nd replacement today. Batch B15 and LG screen again. So far I can't see any green though. It'll probably appear soon
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Keep us informed!

It will be interesting since the B15 is a fairly new batch...
[Huawei Mate 20 Pro Questions & Answers] colts187:
I contacted them through the contact form on the site with the question about getting boe panel and this is what they sent me.

Hi,

Please email us about the BOE request after you placed the order, we will check before ship.

12 months warranty covered by us, please read warranty plicy on our website

Thanks

---------- Post added at 01:47 AM ---------- Previous post was at 01:45 AM ----------

Here is the link to their warranty page. I don't know how much shipping to China is but this seems to be legit.

https://www.wondamobile.com/warranty-policy
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Guys may I get ur thoughts on this: https://www.giztop.com
[Huawei Mate 20 Pro Questions & Answers] colts187:
For reference I attached a pic of an estimated cost to ship to China from the US which in wonda mobiles case you would have to pay to ship back for warranty service. Not crazy expensive but not cheap.
[Huawei Mate 20 Pro Questions & Answers] digitalallstar:
Just got one from Bell Mobility here in Canada. The salesman said they just got new stock. Serial number is B16 and it has a BOE screen. Seems issue free for now.
[Huawei Mate 20 Pro Questions & Answers] hassanmahmood:
I think I have a phone from the same batch - I picked up this replacement from Bell on Saturday.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Interresting info from Poland. The following has been said by Huawei service centre employee who wished to stay annonymous.

At first all service centres in Poland had been instructed to IGNORE the existance of #gluegate issue. When the problem bacame bigger, Huawei central in Poland had instructed all service centres to replace screens only in all green tinted M20Ps, but after a couple of days they changed their mind and sent final instructions to all polish service centres to replace an entire green screened handset with a new one, issue free, from the newest batch.

Also an interresting statement from LGD. So LG Display division in Poland states that they are not responsible for the issue, as Huawei are the ones who install the LG displays in their phones and the green tint in M20P is caused by an improper installation of LG displays in Huawei Mate 20 Pro.

The above info seems to be legit and it was published by spidersweb.pl just yesterday.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Gonna pick today the phone up with 18B13 as serialnumber
[Huawei Mate 20 Pro Questions & Answers] @home:
Did you receive yr replacement yet?

Mine is waiting at home, so will see later how the screen is & if it's an LG again.
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
I saw the original source and this is just their speculation about the cause of green tint as there is no confirmation from LG Display and I doubt there will be one.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Same here, won't be home by like 9pm though. Even if it's an LG I'm going to wait for the max amount to hopefully get a batch thats way in the future.
[Huawei Mate 20 Pro Questions & Answers] @home:
What is the max amount of time?

I'm hoping I haven't got an LG screen.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Don't think there is to be fair. All comes under the 2 year warranty.
[Huawei Mate 20 Pro Questions & Answers] pabretel:
Lg screen 01-18-10-51 and I have the problem
[Huawei Mate 20 Pro Questions & Answers] @home:
Is your device new? Is it a replacement?
[Huawei Mate 20 Pro Questions & Answers] pabretel:
It's my 1st device. Just got the return details and prepaid envelope to send it back today. They didn't really question me much. I told them it had the screen problem as in yellow/green tint. And they said they will check it and sent a replacement
[Huawei Mate 20 Pro Questions & Answers] pincho21:
BOE screen with greenish on edges.

User from Czech also plenty person have same issues with LG or BOE screen.....

---------- Post added at 06:46 PM ---------- Previous post was at 06:45 PM ----------

https://www.huafan.cz/uploads/FileUpload/63/bbd5f9dd79d6c58d893b2b5a2a8e6b.jpg
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Thats refraction of light, nothing to do with this issue. Its just how it works on curved edge screens.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
This guy telling on forum hi can see this only on white wallpaper no problem on dark or grey wallpaper also no probs on Netflix.

I have before curve screen but I never have any issues on any edges.
[Huawei Mate 20 Pro Questions & Answers] blackspp:
I have exactly the same effect with my still perfect LG screen, as said it's a feature of the curved screen. Light bouncing off the curved inside or refracting light from the outside. No worries.
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
I swapped mine for a Mate 20 X and it's AWSOME!!!
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Just got a full refund from the Carphone Warehouse. Thinking of leaving it for a month or so and then try again.

---------- Post added at 07:12 PM ---------- Previous post was at 07:12 PM ----------

What's it like over the Mate 20 Pro?
[Huawei Mate 20 Pro Questions & Answers] Spood:
I would go for the 20X if it wasnt so huge...

I'm coming from an LG V10 which is a pretty big (and large, mostly) phone already. I love the screen width and I wish more phones were like this instead of using long but slim screens that make you either have huge black bars or a zoomed in picture.

But the 20X looks just too big, too long especialy, as width seems still "okay"... But yeah, flat screen and OLED is ideal. I wish the regular Mate20 had OLED, but they decided to just screw this one up.

---------- Post added at 07:05 PM ---------- Previous post was at 07:01 PM ----------

-much bigger, much larger

-bigger battery (5000 instead of 4200)

-no FaceID, no in-display FPS, but that means tiny teardrop notch

-headphone jack

-still OLED, still the same camera as the pro, still the 40W charge, no curved display...

Basicaly a better phone in every aspect, and also cheaper.

But it's huge. So if you don't mind the size you should definitely go for it. But if phones like the Pixel3 XL or the Note 9 are too big for you, don't even bother.

Also no B28 band as it's a phone for the chinese/asian market. Might make a difference in some time. And yes you have to import it.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I had to force my m20p back to clove....will never use them again.

I'm curious of the 20x though
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
Received today my 5th replacement from VodafoneUk.BOE screen this time,twilight colour,serial 18B22

Finally a PERFECT screen,uniformity is excellent and no green !
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I returned my 4th device and I take iPhone XS unfortunately I never again will be believe China s...t

This phone have only one option from android but I’m very disappointed and never again will be believe Huawei at all.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
I'm picking up my 1st replacement phone tomorrow. I phoned my carrier up and asked for a serial number of my replacement handset and it is 18A31. I searched through this topic and found out another user here has 18A31 phone and he has a BOE screen. If my replacement phone turns out to be BOE then i guess it's safe to say that 18A31 handsets are equipped with BOE screens?!

Edit: I googled mate 20 Pro 18A31 and found this serial number on other forums from variuos countries, all M20P owners with 18A31 have BOE screens. I guess mine will be BOE as well :)
[Huawei Mate 20 Pro Questions & Answers] MagnateG:
I have one that is 18A31,and has a BOE screen,issue free.Not all devices manufactured on 31st of October are equipped with BOE screens.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Mine is A31 as well, Boe-screen. Send me a ss of hwinfo when you got it.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
So got mine opened and weirdly the box wasn't sealed with selofane like the first one I had was. Can anyone confirm if theirs was wrapped when they got a replacement from Huawei?

Tried checking screen uniformity and I think it's trash. Have artifacts all over. Top looks to be brighter than the bottom and think it's actually already tinted green but going to check with another phone as it brings it out better and it could just be my eyes playing tricks. Super disappointed though. Might give it a while to replace it though as I don't fancy getting an old batch like I have.

18B05 for those wondering and think I have the same **** one as dj.
[Huawei Mate 20 Pro Questions & Answers] MagnateG:
https://m.imgur.com/a/cNevoTg
[Huawei Mate 20 Pro Questions & Answers] djBarren:
When I got my replacement it wasn't wrapped either. Mine was faulty too. Finally got a refund today.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
What makes you so sure that not all 18A31 are equipped with BOE screen if so far every 18A31 mentioned on this and other forums had BOE screen :). I haven't seen a single mention about any 18A31 with LG screen. But who knows maybe mine will be the first i know of ;):)... Will leave an info here tomorrow when i pick it up
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Someone who's had a replacement from Huawei should do the following, and see if there is any history on the device. I would have if I'd known about it before I got my refund today. I'm suspicious about the UK devices not being sealed. I've spoken to guys from Sweden and Germany and their devices where factory sealed.

https://www.hardreset.info/devices/huawei/huawei-mate-20-pro/codes/
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
What model are Huawei UK sending out from SBE on the exchange? Is it a single or dual/hybrid sim?

Is it network locked like the phone you sent in? Thanks
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I received a single sim. But there is a guy on here who received a dual sim.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Where to check this??
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I was pointed toward this. Not sure if it's actually possible.
[Huawei Mate 20 Pro Questions & Answers] Nevs28:
FYI, I swapped my faulty LG A03 for a good BOE B05 in the Huawei shop/service center in Brussels last week.

The new device was shrinkwrapped and they were sure to point that out to me. However they also told me they had to open it to check if the screen was indeed ok (using their naked eyeballs).

Funny/sad that they couldn't just enter the serial in some Huawei database to check which screen manufacturer it had...

So, I guess that most replacements are in fact all still opened and manually checked before sending them out?
[Huawei Mate 20 Pro Questions & Answers] achie010:
I don't really know, because when I compare my hw info ss to another one with boe screen, my accelometer etc. are from other manufacturers. For example the others showed all are manufacturers by st-...., but mine was manufactured by Bosch, invensense etc...
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
Like others have said it's a lot bigger! But it's got a Samsung display. That is absolutely perfect.

Pros for me.

Big screen

Great dual speakers

Same cameras as mate 20 pro

Face unlock still works really really well. Though I'm guessing it's not as secure as the mate 20

Its fast and fluid. I'm not a big gamer but I tried pubg and it had no issues

The battery life is wonderful

Cons v mate 20 pro

Fast charge is still good but slower than mate 20 pro (22 watts I think)

In the UK you have to import it. Though I've heard it might be sold in Europe soon.

Rear fingerprint sensor

Face unlock is less secure. Doesn't work so reliably in very very dark rooms
[Huawei Mate 20 Pro Questions & Answers] Spood:
Just checked on Huawei's website, it is marked as available in Germany and Spain, though there are no linked shops for spain.

But two German sellers have it.

It would be nice to see it come to europe.
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
I got the Chinese version 8gb/256gb so I'm hoping someone works out how to rebrand it so that I can have the benefit of a Global/European version
[Huawei Mate 20 Pro Questions & Answers] jemael972:
I have a 18a31 with lg and green issue
[Huawei Mate 20 Pro Questions & Answers] chillaxx:
Replacement phone is here:

18A13

BOE

No more green.
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Huawei now (after 2-3 weeks of talking to them) expect me to procure my own packaging for an uninsured courier return, assessment then replacement of phone if verified, despite this being my fourth faulty model and picture evidence being supplied. As much as I like the phone I'm really, really over this rigmarole.
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
Are you sure it's A?
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Just picked up my replacement handset. It's 18A31 and indeed it'a BOE screen. Green is gone, super happy :)
[Huawei Mate 20 Pro Questions & Answers] @home:
My replacement came from Huawei yesterday -

It's a BOE-02-18-00-61

Who makes the BOE screens, btw?