yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Don't worry... In a week or so your Hulk will be thriving. I've noticed that the most significant deterioration happens after charging the phone...

So plug that bloody charger and start charging!

I am at the phase that my 2nd replacement needs to be changed. But I am waiting for a positive update either by Huawei (in the form of formal announcement) or by the rest of the forum....

I am confident that this will happen soon...
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
I am using BOE display since last week and i must say.. Its amazing with no problems at all.. This phone is a beast.
[Huawei Mate 20 Pro Questions & Answers] AlNimanui:
This is the new replacement that i just received from O2 UK 2hours ago

Anyone knows what batch is it?When it was produced?
[Huawei Mate 20 Pro Questions & Answers] nikooe:
What is your serial number?

It should be something like xxxxx18bxxxx.

What do you see after 18xxx?
[Huawei Mate 20 Pro Questions & Answers] giorgoxxi:
Is there a way to tell which factory it came from? I have a feeling is more factory related than a particular batch date.
[Huawei Mate 20 Pro Questions & Answers] AlNimanui:
s/n : F3r7n18a26009354
[Huawei Mate 20 Pro Questions & Answers] nikooe:
Based on the various reports this would be from October 26. (A being Oct and B Nov and so on).

Again from another source the new batch supposedly started after Nov 5-6. So you should be looking for xxxx18B5xxxx.

These are mostly speculations.
[Huawei Mate 20 Pro Questions & Answers] AlNimanui:
Then i'll have to wait and see what happens...at the moment there's no green tint anywhere.Fingers crossed ?
[Huawei Mate 20 Pro Questions & Answers] nikooe:
Try high intensity Games and charging the phone a few times. It seems to be heat related. Mine started to go hulk after the second charge. Use the original 40w charger since the phone will heat up more compared to any other ones.
[Huawei Mate 20 Pro Questions & Answers] AlNimanui:
Ok, i will and i will message here any news about it
[Huawei Mate 20 Pro Questions & Answers] nikooe:
For anyone else who's looking for information on serial number:

From the serial number (S/N) you will find:

Pos 6-7: Year

Pos 8: Month (Jan-Sept 1-9)(Oct=A, Nov=B, Dec=C)

Pos 9-10: Date

E.g. S/N is XXXXX18a26XXXXXX
[Huawei Mate 20 Pro Questions & Answers] Trident10:
Anyone here buying from amazon France? Doesn anyone knows if they are already shipping the new batch?

i checked mine and i got a unit produced on 9th october lol probably one of the firsts produced.
[Huawei Mate 20 Pro Questions & Answers] urbaniz9r:
LG-01-18-10-51

Using it since ~1.5 Weeks. Not a Problem so far...
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Past the serial
[Huawei Mate 20 Pro Questions & Answers] urbaniz9r:
My s/n is:

F3R7N18A15002730
[Huawei Mate 20 Pro Questions & Answers] Jinsuke32:
Just got my replacement from the huawei center in Saudi Arabia, and it's a boe screen. No green screen issues anywhere, but I must admit it doesn't look as vivid as the previous LG screen. Guess you can't have it all
[Huawei Mate 20 Pro Questions & Answers] memphisuklf:
Getting my replacement tomorrow from carphone warehouse. Hopefully will be a better panel or will be back again.
[Huawei Mate 20 Pro Questions & Answers] thetroublewith:
Just picked up my emerald green model replacement from Carphone Warehouse and it's a BOE screen! Fingers crossed that there's no issues with this one.
[Huawei Mate 20 Pro Questions & Answers] Mocciopinna:
Hello everyone, I bought this phone 12 days ago, today I see this...https://ibb.co/iSURvL

Do you think it's worth sending it to repair? So far I feel so happy about the phone
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Please keep us informed on how it goes...

I've got two replacements from Carphone Warehouse, the last of them was on 11/11, and both of them were with LG display...

Could you share the batch date of your new device?

Thanks
[Huawei Mate 20 Pro Questions & Answers] thetroublewith:
It looks like it's from the original 26 October batch from the serial number but I'll update in a few days to let you know how the screen is holding up! :good:
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Inform us guys with proof.

---------- Post added at 20:45 ---------- Previous post was at 20:44 ----------

Gracias

---------- Post added at 20:47 ---------- Previous post was at 20:45 ----------

I dont get any logica. Please explain it with the above serialnumber

---------- Post added at 20:48 ---------- Previous post was at 20:47 ----------

Wich is the boe and wich is the LG?
[Huawei Mate 20 Pro Questions & Answers] GiancarloMorr24:
We’re both your replacements the Emerald Green variant?
[Huawei Mate 20 Pro Questions & Answers] BillPil:
No, the original and both the replacements were the black one...
[Huawei Mate 20 Pro Questions & Answers] aconcy:
Contacted the retailer from which i bought my affected Mate20 pro in the Netherlands. I also emailed Huawei Netherlands directly to let them know about the matter. They seemed aware of the issue and asked me for personal as well as device details in order to resolve the matter with them. I will let you know how it goes
[Huawei Mate 20 Pro Questions & Answers] Mathias95:
I'm also from the Netherlands and they are aware of the problem. The service centre called me with the message that they will soon email me when the new stock of mate 20 pro phones are arriving and then they will eventually send me a new one with hopefully not the same problem. I had the phone since 2 November and the the gluegate started about 4 days ago, so be aware of it and if you discover it then contact the HiCare service centre. I will keep the progress about the phone updated and will message again if I get the same problem with the new phone.
[Huawei Mate 20 Pro Questions & Answers] helder_gz:
Gluegate in Canada

Same problem here in Canada. Worse on the right edge. LG panel, batch 51. I contacted Huawei customer service, they asked me to send the phone to a repair center. I'm not sure on what to do, the phone is still pretty usable. Compared to others, I'd say the problem with my device is pretty mild, even though I can't help noticing some color distortion on the sides even with a decent amount of brightness on. I don't feel like sending it away just so they conclude the same things we have here. I'd replace it if they could guarantee the new phone is coming from a different batch, otherwise I risk ending up with a even worse device.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Mate, once your device crosses the other side, there is no turning back. Things get only worse... Sorry to tell you so...

The moment you have a clue that you can get an issue-free device, go for it! No second thoughts...
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
https://youtu.be/XSC_5ogo3l4
[Huawei Mate 20 Pro Questions & Answers] colts187:
Has anyone that has a phone with pretty bad green showing NOT used the included 40w charger? Maybe it's the heat from tbta crazy charger pushing these over the edge. Mine isn't bad and I haven't used the included charger.
[Huawei Mate 20 Pro Questions & Answers] gabtoof:
You might be on to something. Mine was good for over a week - but I only ever wirelessly charged at slow speeds. The other day I did 'supercharge' and then started noticing the green. I re-supercharged today while running benchmarks and the green is more noticeable.
[Huawei Mate 20 Pro Questions & Answers] UM Marneus:
I think that's that supercharger the cause of all of this too...

I used it on the beginning, that's when my phone screen started to become green. Since I use the one that was shipped with my P10, the glue stopped to spread under the screen ?
[Huawei Mate 20 Pro Questions & Answers] hectik572:
Ill try testing that out with a 5w apple charger tonight and will report back tomorrow. Hopefully it works.
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
I’ve only ever used slow wireless charging and still had the issue, not even unwrapped the 40W charger
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
Me too, never used the 40W charger
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
BOE on the left, LG on the right :)

---------- Post added at 03:45 PM ---------- Previous post was at 03:39 PM ----------

I don't trust LG even new batch. It's getting worse and worse, especially gaming :)
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
Well I've sent the green screen LG one back and the BOE grey screen has gone back as well. I've kept the newer LG screen. But will see how that goes. I can always return if it develops a fault

Seriously though, who has to order 4 plus phone just to try and get one right one. Not great really
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
Mine was green before it even touched a charger, but got worse only using a standard charger and a wireless pad so not, it isn't the heat necessarily.
[Huawei Mate 20 Pro Questions & Answers] Solidfo3:
Will it get worse?

Mine has same problem few days ago. However, the issue does not affect me much and im happily using it.

But i wonder if the bleed will be worse in the future or just like as images shown in this thread?
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
It gets worse over time, best approach is to swap it out via Huawei.
[Huawei Mate 20 Pro Questions & Answers] Solidfo3:
Sad

Thanks. Whenever i get a perfect phone, it goes scrap. Last time is note 7.
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
Don't sit on it and be happy, it's not a case of being happy and dealing with it.

Is about purchasing a new phone and expecting it to be perfect condition I would rather return 4 - 5 time than be happy with sub standard.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
I am sure that the problem is the heat. 2 hours ago it's arrived my Mate from the support/repair. They have changed the whole front, also the battery. Always an LG screen. Used apk for testing screen and it seems perfect. But...

I played while the phone was in charge to Asphalt 9 for 30 minutes more or less. The phone has become very hot, used again now apk for testing screen and in a rather dark room i can see the entire screen completely green, the whole matrix all green.

Now the phone has become cold but I can still see in the test conditions the whole new green screen again

Tomorrow i will sell the phone, huawei never more.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Did you send it to Huawei?
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Yes, Huawei service center in Assago, Milano, Italy.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Huawei have told me it will be a complete device swap, I've just sent mine off in the prepaid jiffy they sent me.
[Huawei Mate 20 Pro Questions & Answers] aconcy:
Shall we inform the youtuber Mrwhostheboss? He is currently using the phone as his main driver
[Huawei Mate 20 Pro Questions & Answers] cvenk:
I got the phone 10 days ago,. but to my FEAR i got LG. As many here, But before I turned it on I used UV light for screen protector glue and put the phone on a sun for 1 hour, and used UV light for 30 minuts.

I don't know if that helped, but today still everything topnotch no bleed light, no green **** and working 100%-. I hope that helped or I'm just lucky for now.
[Huawei Mate 20 Pro Questions & Answers] helder_gz:
What bothers me the most is not knowing for sure what is causing the problem. How can we be confident that the offered solutions will hold up if we are not sure where the problem is coming from?
[Huawei Mate 20 Pro Questions & Answers] cvenk:
And BTW I have 18A13 date of manufacturer.

So 13. October 2018.
[Huawei Mate 20 Pro Questions & Answers] iberr:
The other issue is to know if we can still trust Huawei Customer Service when they replace our phones. It seems that they are still overwhelmed by this situation and it depends on your luck for having a non faulty screen
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
First I got LG one, after 2 weeks I got the replacement as BOE one in last pic I attached. BOE imei show that it is very new: 8xxx100367xxxxx ( my old LG one : 8xxx100319xxxxx )

Now I'm happy with new BOE one, about 9-9.5/10 image quality compare to good LG screen!
[Huawei Mate 20 Pro Questions & Answers] aconcy:
i am e-x-t-r-e-m-e-l-y disappointed with Huawei. I am pretty sure that they are avoiding an official reply to the problem to prevent the issue from spreading through the media and hurting the brand's name.
[Huawei Mate 20 Pro Questions & Answers] mate20pro_London:
Just ordered my third mate 20 pro phone from Vodafone UK, 2nd one was 'ok' for a few days, but has started to hulk up. I asked if they knew anything about the issue and was told no.

Before that I called Huawei who offered to send the phone to them for 'analysis' but no replacement phone in the meantime. They said they are aware of the issue, but the person I spoke to definitely wasn't from the UK. My issue was 'escalated' to a manager who hasn't called back. Poor form so far from them on this green screen issue, and customer service. In comparison, my old man spent 2 hours talking to Samsung when he had setup issues with the Note, and they were happy to do it.

Also, I actually spoke by chance with a Huawei employee at the weekend who said that they are actually completely aware of the issues, and that the info they are being given is that it is a limited issue which is being sorted in future batches, but that this is not being publicised.

But, that is clearly not the case IMO.

Last chance for Huawei for me this time round, I think to be honest the curved edges are causing the problem, and they are just a hassle more than a feature, and it's only done to increase sceen to bezel ratio rather than as an actual feature. Would much have rather had a flat screen with a slight bezel with all the power this phone offers.
[Huawei Mate 20 Pro Questions & Answers] AVB0010:
Wanna Know If Your Huawei Mate 20 Pro has a display problem?

[YOUTUBE]SMlc6zwR8iM[/YOUTUBE]
[Huawei Mate 20 Pro Questions & Answers] gattobau:
How to check if I have a Boe or a LG screen? Thank you
[Huawei Mate 20 Pro Questions & Answers] ouuzi:
This actually sound like a good plan my friend. Well thought and performed. You might have cured the glue.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Whitestone dome here we come lol. Kill two birds with one stone.

---------- Post added at 05:42 PM ---------- Previous post was at 05:40 PM ----------

Me too! I'm surprised they haven't said anything. I'm also surprised LG has just let this lie. This is also hurting their image. I wonder who is really at fault.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I'm waiting for Vodafone to get stock back in of the Twilight model, I ordered a replacement (2nd phone) on Thursday and I had a text yesterday to say they're still out of stock.

On a side note, anyone knows of the best way to back up their data? When I first got the phone I used the "Phone Clone App" to transfer the data from my Mate 10 Pro and it transferred a lot, including all apps with data; just can't use it this time around because I'll be having the replacement dropped off to me on the day.

I'm mainly interested in Apps rather than everything else as I use Google for contacts and Photos, WhatsApp backs up to G Drive and SMS messages I can backup using an app but I know Google offers the feature to restore from back up but when I've used it in the past it's not worked correctly.

T.I.A
[Huawei Mate 20 Pro Questions & Answers] colts187:
I tweeted at Huawei LG tech chap and threw in Gal Gadot too for good measure. :cool:

https://twitter.com/andrew_ackley/status/1064923285136203776?s=19
[Huawei Mate 20 Pro Questions & Answers] memphisuklf:
Got my replacement today. No green screen at minute with a boe screen. The bloke at car phone warehouse had the huawei rep in today and mentioned it. To him. He was aware of the issue said it was a european issue with the LG screens. Not sure how true that is but the rep at carphone warehouse gave me the number for hi care and said they would replace any of these affected screens.

SN:18B05. Not sure how to read this?
[Huawei Mate 20 Pro Questions & Answers] BillPil:
The serial number means that is the 5 November 2018 batch. So it's the new one.

Is your device sim-free?

What colour is it?

I am askinh to see if it worths to ask for replacement for the 3rd time at Carphone Warehouse. Do they have the new batch devices yet?

Thanks in advance
[Huawei Mate 20 Pro Questions & Answers] memphisuklf:
Went in yesterday and ordered me one for today. The device is on 02 contract but not sure why this mattters. Colour is twilight.

Hopefully will hold up and can't really tell the difference from the LG panel.
[Huawei Mate 20 Pro Questions & Answers] roeschu:
Received today my Replacement in Switzerland. Production date is 14.11.18 and its a Boe screen.

Iam happy now ?
[Huawei Mate 20 Pro Questions & Answers] da1e8:
I got my 4th replacement from carphonewarehouse yesterday and mine is a BOE screen from the latest batch
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Got dpd'd today.

Three uk, got phone on release date - 26th Oct. Reported after 5 days, been waiting for a replacement since. Get a message this morning saying its coming today, 11.40 get a message saying coming between 5-6pm, thinking hes already set off late (should be 11am tech)

Check status at 5.45pm and notice the driver is still miles away and then get a text to say they attempted delivery and i wasnt in.

Fuming! lieing gits, phoned up and complained but all they can do is try tomorrow.

DPD for you.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
It seems the new batches are here eventually!

Now the only thing to make sure is that the BOE variants are not as sh**y as the LG ones! Fingers crossed....

I'll give it a try ordering a replacement towards the end of the week.
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
Brother i just called Vodafone 30 minutes ago to ask for my 3rd replacement in twilight colour and they are sending me one TOMORROW.Already received sms and email confirmation from them.

---------- Post added at 06:45 PM ---------- Previous post was at 06:43 PM ----------

and confirmation from Dpd
[Huawei Mate 20 Pro Questions & Answers] schmidt84:
I am switching back to iPhone. Mate 20 pro was my first and last android. What a mess

Sendt fra min LYA-L29 med Tapatalk
[Huawei Mate 20 Pro Questions & Answers] helder_gz:
Guys, could this be related to the polarization filter?
[Huawei Mate 20 Pro Questions & Answers] lawtq:
That's dpd for you. Rubbish idiots, lie so much
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
I received my 1st replacement unit today from EE and its a BOE screen. So far so good colours are spot on without any discolouration on any brightness, will update as and when once I've used the handset for awhile.

Took previous handset with the LG to start showing signs only last week which was one from the 1st preorders.

Current SN is 18B03 BOE screen

Original handset was 18A11 LG screen

Both showing LYA-L09
[Huawei Mate 20 Pro Questions & Answers] colts187:
Not true my Singapore Mate 20 pro has the green screen issue with LG screen.
[Huawei Mate 20 Pro Questions & Answers] helder_gz:
Heat related?

Ok, so here is my M20P phone running the screen test side by side with my Galaxy S7 running the same thing (you can't barely see it).

Now it does seem to be a heat related thing. On the second picture we see my phone (M20P) performing the same test after some 10 minutes in the freezer:
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Oh right interesting... I was told they were on back order originally! I'll call them in the morning if I've not received any info from them.
[Huawei Mate 20 Pro Questions & Answers] shineyads:
Got my Three UK replacement today - a BOE screen.

Only thing I don't like is that the colours are noticeably less rich and vibrant than the LG screen was (and yes, I do have vivid turned on)!

Has anyone else noticed this when changing from LG to BOE?
[Huawei Mate 20 Pro Questions & Answers] memphisuklf:
Haven't really noticed any difference
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Please, all you with the BOE replacements keep us informed on display quality from now and on...
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
BOE screens people dont share an picture of the brightness of the screen
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
Pictures of old LG and new BOE screens on netflix dark screen.

Also 1 pic of colour homescreen on BOE never took one of the old LG screen with colour.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
With this new BOE screen try to play to Asphalt 9 while the phone is in charge for at least 30 minutes. Then when the phone will be really hot try the apk test and see how is the screen. Thanks
[Huawei Mate 20 Pro Questions & Answers] icecoldbeverage:
Swapped LG for BOE today

UK (Scotland) - Went into my local Carphone Warehouse yesterday to discuss what appeared to be #gluegate happening to my handset and the advisor quickly ordered a replacement which I picked up today.

Thankfully I have now got a BOE screen which (fingers crossed) won't give me the same 'green screen leakage' problem.

Having read what others are suggesting about a possible cause being the 40W fast charger...

I used the fast charger once to try it out, but only to see how quick it was (super quick!) but as i charge via my regular multi port charger I doubt that's what caused the issue on my original handset.

I would suggest to ANYONE if you think you have the same issue to get it returned NOW! I was within the month (which in the UK means we pretty much get a no excuses immediate refund or exchange) but that will be ending very soon if you got it for the pre-order release day so watch out.
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I think you are wrong there. At least with affordable mobiles
[Huawei Mate 20 Pro Questions & Answers] icecoldbeverage:
I was mentioning the law, which states you have 30 days to return a faulty item (regardless of what the policy may say for that retailer).

I didn't think I would have needed to say that I cannot specify what individual retailers may (or may not) include over and above this legal requirement.

I was merely trying to make people aware that after this 30 days, any retailer can start to tighten up on how they take faulty goods back, so doing so before the end of the 30 day period would be advised.
[Huawei Mate 20 Pro Questions & Answers] mrljina:
Received my Mate 20 pro today, I was hoping for Midnight blue, but I got delivered twilight model (explanation was that they don't know if it will even be available through stores in my country, taking the fact it was bought by preorder 24th last month...).

SN is 18A19, display is LG-01-18-10-51, so far so good, we'll see how it goes...

All I can say it's a shame that with Mate 10 pro in original package I received a case for it and on display was a screen protector but on Mate 20 pro nothing on screen and in package NO case...
[Huawei Mate 20 Pro Questions & Answers] Merlinux:
Interesting that Samsung Galaxy S9/S9+ have similar issues, I wonder on what kind of scale it would be if people started testing their screens as well...

https://www.reddit.com/r/GalaxyS9/comments/8bvz35/do_all_s9s_have_a_blue_green_tint_on_the_edges
[Huawei Mate 20 Pro Questions & Answers] stef816:
I returned mine today.

Screen LG, it stayed in me two days for the refund.

Even if I still had no it concerns, too much fear that it arrives very fast.

I am going to wait a little the new series to see if the problem will be corrected.

Otherwise I shall take Future Galaxy S10.
[Huawei Mate 20 Pro Questions & Answers] mooocowne:
I'm from the Philippines and we have this issue too. I specifically asked the Huawei store people if they were selling the newer batches.

Suprise suprise, they lied. I'm gonna push for a refund and get a oneplus 6t instead.

[IMG="mate 20 pro screen"]https://imgur.com/gallery/gsjvQz2[/IMG]