yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
Yes I have and i honestly can't rate them high enough, my delivery took just 3 days from Hong Kong to the Northern parts of Scotland, they are extremely reliable, with the best deals available.....very very trustworthy...:good:
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
did you have to pay any import duties or taxes, since it's shipped from hong kong?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Sorry but this is mine. Same build date. Received it today directly from Huawei.
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
Nope but I had to pay 10 bucks to DHL, this is nothing, but as for customs, I didn't pay a penny or even a dime ....:p
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
that's awesome, i wonder if it's the same for rest of europe
[Huawei Mate 20 Pro Questions & Answers] Shadey1:
I mean that's kinda BS, if it can't charge and be in use it's not a £1k phone, sure he's stessing it but it's the top android hardware, I can use my phone, game, charge on a fast charger now and it only gets warm! I'd expect the same on a top end phone.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Someone posted a video where they have the mate 20p on auto brightness and with grey background then they use a flashlight on the sensor that causes the brightness to go to maximum, when that happens there's artifacts on screen and uneven spots, just like the anandtech review, can anyone try that and share results? Screen is BOE
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Did you nottice on that document you photographed... It says Quality Control Passed. LOL. What quality control??
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Yea I posted on Telegram X that the QA technicians must be blind. Either that or I'm seeing things? This is 100% brightness on a grey background in a dark room also viable on other colours.
[Huawei Mate 20 Pro Questions & Answers] mscion:
Was wondering. Does the green tint appear under normal usage (what ever that means) or only under ideal conditions like grey background and very low brightness. So, for example, you might not notice it during daylight. How much worse does it get with time? To the point you notice it under just about under any condition.
[Huawei Mate 20 Pro Questions & Answers] Davidsic:
this screen's story sucks !

If it goes on like that I'll send this Mate 20 Pro back, forget it for a while and use my P20 Pro again...which haven't any problems like this :mad:

It's too bad because i like this Mate :(
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Mates, I've started a new topic on evaluating the new batch devices. It should be really useful if we register any defect noted to the devices that are manufactured in November.

Please, anyone who can say something, take a minute to contribute to the following link:

https://xdaforums.com/mate-20-pro/help/batch-device-evaluation-t3873063
[Huawei Mate 20 Pro Questions & Answers] Itaintrite:
Agreed. Why would you not stress-test anything you buy before warranty runs out? Especially when it's a phone with such widely reported problems.
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
Waiting for my 4th YES you read it right, my mate 20 pro number 4. Two from provider, 1 from huawei ( where they said it is 100 % problem free and with the new screen, but the screen was still LG ) and now i have sent it back again and waiting. Wow. Worst experience EVER
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
Which amazon seller did you buy from? Are you in USA? Thanks.
[Huawei Mate 20 Pro Questions & Answers] Tiago A:
What a headache. I'm sorry for you guys. At least now, I'm completely sure that I will be waiting even more for replace my Mate 10 Pro (beast) by it. Having it for almost a year now and stills perfect.
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
I was able to get a seller to check if he had a BOE in his inventory and he did - sent me a pic of the device info app and the BOE confirmation. I just made the purchase for an LYA-L29 with BOE. If all goes well, I'll share the seller info for anyone interested.
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
How does one go about checking if it's a BOE or LG display with a new sealed product?
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
This seller checks all phones before shipping. So it is still a brand new phone, just turned once for checking all works fine.
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
Ahhh that makes sense I guess. Even though every other phone ive ever bought, Samsung, LG, OnePlus has been completely sealed and only tested by manufacturer. Would you mind sharing the seller with me so I can contact in hopes to find good BOE screen? How's yours so far?
[Huawei Mate 20 Pro Questions & Answers] jejecule:
Hello,

I have the same issue, touch screen being also LG.

Strange is that it happened one month after my first usage, no issue detected before.

Strange also, on my device those black spots only appear after a few minutes, and keep on growing while I'm using it. But those will disappear fully if I leave the phone in standby.

I will go back to the shop and have it replaced but I fear this can happen with any mate 20 pro as I'm not quiet sure LG is the cause.
[Huawei Mate 20 Pro Questions & Answers] dipzb90:
Direct from amazon UK. The order is fulfilled by them
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Onto number 4 (much to the bewilderment and frustration of family, friends and coworkers), early batch (A19, LG screen), green around the edges out of the box. Interesting thing is there are a couple of patches where the green leaks in a long way from the edge and looks almost like brush strokes. I'm guessing it's just a coincidence but it's weird.

Anyway, I commented on one of Huawei AU's Facebook posts and they've contacted me to offer to send a courier to pick it up, then they'll check it and replace it with an unaffected unit as well as a free case. As much as I don't want to go back to my old phone I think at this point it's the only way I'm going to get an unaffected unit.
[Huawei Mate 20 Pro Questions & Answers] DarkAlpha:
Hi all,

i have same green issue, but i dont know where to check in order to know if i have a LG screen.

I've checked all settings but didn't find it.

Could you tell me where i can find this information.

TK :)
[Huawei Mate 20 Pro Questions & Answers] giovanni_97:
Hwinfo to playstore
[Huawei Mate 20 Pro Questions & Answers] DarkAlpha:
Great TK.....

And it's a LG screen :(
[Huawei Mate 20 Pro Questions & Answers] giovanni_97:
Come on, it's not said it's faulty. I pray for you! ?
[Huawei Mate 20 Pro Questions & Answers] trapcoder:
BoE display color seems to be a little warmer. Any other BoE owners can confirm this ?
[Huawei Mate 20 Pro Questions & Answers] mmilos085:
Could this issue be due to High Input charger? First week with this phone, i had no issues - than all started after "few charging cycles" ... Phone is quite thick, with huge battery and Speed Charger ...

Just a tought ...
[Huawei Mate 20 Pro Questions & Answers] niclas90:
No, this has been discussed several times. Either the screen is faulty or it's not.
[Huawei Mate 20 Pro Questions & Answers] mmilos085:
With Huawei without official statement, and faulty screens - i'm not so happy to change phone - YET.

however due to Warranty rules i have to. Do we know what type of screen is good to choose?

Or ... everything is random?
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
In general it's much more probable you will end up with a faulty screen if it's made by LG
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Just got my third phone from Three UK , also my last one I am allowed to exchange with them at the door.

Finally got a BOE :) made omn 8th Nov.

First impressions is screen is different, I knew it was a BOE as soon as I turned it on there is that much of a difference (not a bad thing though), but I think its a colour temperature thing more than anything. Will have a play once restored and see what its like.
[Huawei Mate 20 Pro Questions & Answers] jejecule:
So back from Huawei official service center (really profesional service) with a brand new device, still LG touchscreen though... Fingers crossed...
[Huawei Mate 20 Pro Questions & Answers] @home:
Sent my device back to Huawei today for a replacement.

See how long it takes to get the replacement & what the screen is like when it arrives.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I got a 8th November one. Its the L29c version. All is OK at the mo
[Huawei Mate 20 Pro Questions & Answers] turt:
Interesting... Which color and which build date?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Hopefully it's better than mine. I'm gutted to say the least. Device no 3. This one is directly from Huawei. 18B05
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
boe or lg?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
BOE.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Thanks for reporting it in the following thread :

https://xdaforums.com/mate-20-pro/help/batch-device-evaluation-t3873063

Please, anyone who already got a device from November batch take a moment to report any defect or not in the above thread.

This will help us understand if the newer batches are issue-free.

Thanks
[Huawei Mate 20 Pro Questions & Answers] Spood:
Wrong dates to do so.

Early november batches are as faulty as october ones. Huawei only really started acknowledging the issue at mid november. Before that they wete denying everything.

You should start that listing from 18B15 and up, it would be a better date from which to expect "fixed" batches.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Actually, not in this forum nor in the UK official Huawei forum have I heard anything newer than 18B09... :-S
[Huawei Mate 20 Pro Questions & Answers] J200george:
I came on to state that very same observation. Anyone?
[Huawei Mate 20 Pro Questions & Answers] andreilivadariu:
I received my 8gb and 256 storage from wanda mobile and the series is 18B15 and it has BOE screen. The staff from wonda were kind to check that after i placed the order and contacted them. So far i'm pleased with the device.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
It seems that if any, the 18B15 must be rare at the moment...
[Huawei Mate 20 Pro Questions & Answers] Spood:
I know Amazon France will only have new stocks on the 4th of december. So I doubt it would be an almost month-old batch. I'll be waiting for this one before buying. The stocks were pulled because of the hulk issue, so I assume when they're back they won't be faulty.

Also, some people in the french group I'm in seem to say that the phone they got back from Huawei themselves after a swap had a preventive update installed, and say that the battery drains a bit faster. Anyone else noticed that ?
[Huawei Mate 20 Pro Questions & Answers] turt:
I have the exact same firmware with my new BOE phone compared to my hulk LG. So I'd say this is bull****'
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
I have a 18B15 from Carphonewarehouse and a BOE screen, no issues so far.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Now you mention the battery drain, I got one from huawei to. I thought that i was the only one, but it could be true tho... From 2 days easy, now max 1 and a half day. What kind of preventive update, If I may ask?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've noticed a faster battery drain on my replacement from Huawei.
[Huawei Mate 20 Pro Questions & Answers] cnutt1:
I got mine coming from three tomorrow, I didn't realize there was a problem until I came on this forum.Fingers crossed I get a good unit three only let you exchange 3 times?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I 2 have noticed faster battery drain. 18B05 here and faulty. BOE display.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Yer hopefully you get one of the newer boe screens.

Yer well technically 2 exchanges, so 3 phones total.

They wouldn't actually answer my question to what would happen if the third was faulty. But I imagine they either offer another phone or cancel contract,or has to go back to manufacturer.
[Huawei Mate 20 Pro Questions & Answers] cnutt1:
Thanks Phil fingers crossed
[Huawei Mate 20 Pro Questions & Answers] @home:
Do we think the Mate Pro no matter what screen it's got it's turning out to be a POS?

I've returned my second unit back to Huawei & I'm not holding out much hope for a perfect screen.
[Huawei Mate 20 Pro Questions & Answers] jejecule:
If I have to return my second one, I'll ask refund and wait for better phone, still have my mate 9 which is a great phone. I think Huawei made mistake to hurry up with releasing this Mate 20 (which I love though)
[Huawei Mate 20 Pro Questions & Answers] pogi.paul0119:
Huawei made a mistake of choosing LG as one of their suppliers..
[Huawei Mate 20 Pro Questions & Answers] wtabram:
https://uk.community.huawei.com/news-6/mate-20-pro-screen-issues-1137#post7005

Just posted this. Let's see if they remove it or actually reply
[Huawei Mate 20 Pro Questions & Answers] wtabram:
Whilst it's better than any phone I've had I'm sure the LG screen M20P gave me better battery performance View attachment 4655066
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Any had an experience with a Chinese online shop :https://www.giztop.com and would like to share with us in the US will be great, they have an interesting setup of 128 with 8g of ram, they also offer the nano sd cards for expansion, wanna hear some insights before I pull the trigger!
[Huawei Mate 20 Pro Questions & Answers] MONRCS:
Use this test images and load it to your phone for a quick test of the gluegate issue ---

https://xdaforums.com/mate-20-pro/help/gluegate-oled-uniformity-issue-test-t3873370
[Huawei Mate 20 Pro Questions & Answers] iori_cl:
Got my replacement from a huawei store here in chile, great customer service, really great people there, its a boe screen and its from october 26th acording to serial number, no problems so far, not even a inch of hulkness.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Looks like for past cauple of days people have been receiving only BOE screen handsets as replacements. That is good :)
[Huawei Mate 20 Pro Questions & Answers] DarkAlpha:
Hi,

i send my M20P this morning in a french Huawei Center.

They told me they will exchange the phone. But i'm not sure to get a M20P with BOE screen.

I will report you in few days when i will get the new phone.
[Huawei Mate 20 Pro Questions & Answers] wtabram:
Don't know why I'm surprised that they removed it. View attachment 4655268
[Huawei Mate 20 Pro Questions & Answers] stewartk:
The BOE screens also have issues. My sn is 18b08 and under a grey colour background with 50%brightness you get screen ghosting. In light and dark rooms. It's only grey though
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Write another post and ask them why they removed your previous one. Also maybe tell them that you had taken a screenshot of the removed post and placed the screenshot on XDA. We'll see what they say about it :)

---------- Post added at 09:50 AM ---------- Previous post was at 09:48 AM ----------

Yeah I know that... Man it sucks. It honestly looks like Huawei can't get their s*** together with M20P. Maybe if we started returning our phones for good instead of asking for a replacement it would make Huawei do something about their product that is actually effective, but I somehow don't see it happening LOL
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I don't seen the ghosting unless it's grey. I'm guessing it will get worse.so I might be replacing for a 5th time
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
5th time?? Dude... You must be an extremely patient individual. I really admire you! ;). I'm currently waiting for my 1st replacement handset and I'm already super pissed off about having to wait a week for my new phone.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
It will get swapped or fixed for two years I don't care. Ive not paid for the device as Vodafone never charged me and they haven't charged me to upgrade early either which should have been £380

So I keep going
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Haha, I hope Vodafone and Huawei have as much patiance as you do. Otherwise you might end up seeking a legal advice about the situation ;)
[Huawei Mate 20 Pro Questions & Answers] stewartk:
There's no other phone beats this spec really
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
And this ironically is the biggest problem.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I just received my 4th replacement yesterday 18B09a and of course is LG.....

I take early upgrade on this **** phone ever i had.....

I was today in shop i can't even exchange or return phone because order still open....

I must wait till tomorrow and will be returned and exchange for note9 or iPhone xs o don't know which phone is better but definitely no more china ****.

And also will be asked compensation from Vodafone for this trouble
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
Mine has developed this over the past day (LG screen), and just contacted 3 who say to contact Huawei. Is that correct??
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Probably as they don't have good stock.
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
I find it the same, definitely not as vivid. Also I find the Auto-Adjust not as responsive. So at night I have to turn up the brightness to read stuff on it
[Huawei Mate 20 Pro Questions & Answers] achie010:
Battery live is going to be worse..
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
How do you know that?
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Here's a photo of #4 (the A19 LG I mentioned above). It's an accurate picture - not sure what the weird stroke in from the side is about but it was like that out of the box. Huawei are picking this up for assessment on Monday.
[Huawei Mate 20 Pro Questions & Answers] haasbro:
Pretty sure it's the glue that makes it go green so I would assume that stroke is from pressing the glue before it dried, might actually show why this is happening. glue is not fully cured and moves around so maybe you've used exactly that part to do the gesture for back :) Just guessing here
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Nah, it was like that as soon as I opened the box (also I don't use gestures). Honestly I didn't believe it was a glue issue and have also tried a UV lamp to no effect on #3 (B02 LG) but yeah the brush look is weird.
[Huawei Mate 20 Pro Questions & Answers] haasbro:
I've written a long statement I got from both my phone company and from HUAWEI today in swedish and im too lazy too re-write everything on this forum. I put it on the largest Swedish forum for android that has like 1500 posts on this issue. But

TLDR: In sweden Huawei are telling all phone carriers to tell people who come in or call with Mate 20 Pro green-screen issues to directly contact Huawei to get their phone sent in, and after like 2-3 weeks they will recieve a new one that has a new batch of screens with no issue. But it literally too kme 20 minutes on the phone with the support-person on Huawei for him to admit that there's a problem with the screens that's widespread and to admit that the queue is so long becuase there's alot of green-screen phones and all have to be handled individually... So that's what im gonna do, gonna wait for these weeks and get a functioning phone and then ask for compensation either from carrier or Huawei for both value-lost in the 1 month I wont have it and for the trouble of litrally not having a phone anymore.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
what a Shame huawei...
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
Looks like similar in UK. I contacted 3 today, and they said to contact Huawei - which I have done. I've got a Job Reference number and they are sending me an envelope to return my phone. The rep said that it will probably be 10-14 days after receiving the phone back, I should have a solution (mentioned that they will probably just replace the phone). Not impressed being without a phone for 2-3 weeks, in my view when they accept the repair, knowing the issue, a replacement should be ready to be sent out as soon as my phone is received at the Service Centre!
[Huawei Mate 20 Pro Questions & Answers] cnutt1:
Received mine today it's a boe screen ,fingers crossed seems fine so far
[Huawei Mate 20 Pro Questions & Answers] haasbro:
Update us if you see more battery drain and if it scratches easily. Some reports say that the BOE one is not gorilla glass and gets scratches soooo easy. Also if colors are good or not!

Thanks and gratz :D
[Huawei Mate 20 Pro Questions & Answers] colts187:
Just beware that the Chinese versions of Huawei phones block other launchers from being installed.
[Huawei Mate 20 Pro Questions & Answers] cnutt1:
no problem so far colour is much better than my old mate 9 no sign of green so far panel is 18_00_61 if that helps
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
Got a BOE screen, build 18B15, colours look pretty much the same as the LG (without the green), battery is good so far, no scratches.
[Huawei Mate 20 Pro Questions & Answers] Spood:
What are those reports about gorilla glass ? Havent seen any so far. If that's true this is a serious problem.

Huawei have not disclosed any info about which class they use, but if it's not scratch resistant it'll be an issue since there isnt any affordable screen protection that does not stop the fingerprint scanner from working
[Huawei Mate 20 Pro Questions & Answers] niclas90:
Please post the links to these so-called "reports". Yes, the LG panel obviously has issues (Waiting for my 4th replacement), but please stop this nonsense.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
So I just got off the phone with SBE (the company who's dealing with the UK replacements) and they've told me they have no stock of phones and no ETA from Huawei for another batch so the 7-10 day estimate from Huawei has now pretty much gone out of the window. What a complete mess. Wish I just exchanged it with the carrier first to keep my 30 days rolling.
[Huawei Mate 20 Pro Questions & Answers] zane99:
Had my new BOE replacement a week now.

I have not noticed any issues. Battery seems fine, Screen seems fine (yes slightly less vivid) & no green.

Did the uniformity test on Grey screen again today and no issues.

SERIAL: 18BO9
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
I'd rather wait a little longer for a good handset than get a faulty one quicker. Rumours must be true then... Huawei have withdrawn all stock from their service centres and will send over a new batch of phones with good screens (let's hope so).

I've been waiting for 5 days now for my 1st replacement phone and I hope I won't have to demand a replacement anymore. In all that I try to keep calm and wait patiently :)
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I agree to the point where they should at least do the right thing and apologise and offer some sort of compensation for this bulls**t. I shouldn't have to be buying a £1000 phone to then have to buy another £200 backup phone because I need a phone for work. Huawei could have done at least the right thing and done door to door replacements so you don't have to be without your phone.
[Huawei Mate 20 Pro Questions & Answers] dunk71:
I was lucky then, mine only took 4 days
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I beg to differ.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Rest of the photos. They didn't upload properly.