yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Indy121:
I just called the number and he took the IMEI number, coming back and saying ok... I can see it is the single sim version. Then put me on hold.

Coming back to read of the same statement shown on the GSMARENA site. Absolute joke if this it the line they are being told to take. He said he could not help any further and to use the HiCare app on the phone to locate the nearest service centre.

EDIT - Just checked and the nearest service centre is a half hour drive away. That's made my mind up, I'm returning it and going back to Apple. Not a chance we would be having these issues with them, with no official statement being released to actually help the customers. I really hope Apple make a joke about this on their next conference, considering Huawei tried to score cheap points at their expense.
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
Nearest service he said??? I'm going NOW at Vodafone,and either they will give me a new phone TODAY or i'll drop the contract ! This is mental from Huawei to fu..ing read a statement from Gsmarena !
[Huawei Mate 20 Pro Questions & Answers] patek:
I went to the Telekom shop in Budapest, Hungary and checked the demo unit. Of course I could not test it in dark, but it looked totally right..

The type is : LG 18-10-51
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Granted they haven't come forward, and they should, you ought to realize every phone has issues sometimes. Also, chill. Apple has many faults. They are not perfect.
[Huawei Mate 20 Pro Questions & Answers] Jtrake:
I bought a Twilight last friday. Bad green tint started to build up during the weekend. Went back to the store on tuesday and recieved a blue one as replacement. They only had a few blue left in stock. Checked the display and the new phone has a BOE and no sign of green tint. Will be interesting to see when Huawei will go out with a public statement about this issue. They know they have a problem by now for sure :) It will be bad for their reputation if they wait to long.
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Would be nice to know what sort of percentage are getting the problem. Obviously on forums like this, and others, you only really hear of the faulty ones. Given the number sold its probably a small amount that are actually showing the problem
[Huawei Mate 20 Pro Questions & Answers] Indy121:
Of course every thing has issues / problems. That isn't my main issue, it is the way it is being dealt with. They sold everything in the conference and the phone shipped without some of the features lol. Regardless of what people say about Apple, they deal with the problems right away - that's from my personal experiences with them.

I have been told to go on the app to find a service centre - they haven't even listed opening or closing times / contact details, which makes me think, are they even open? I tried to live chat and I am unable to even send a message back from the phone. Just seems like one problem after another - the worst thing is - I love the phone. But poor customer service is something I can't deal with.
[Huawei Mate 20 Pro Questions & Answers] NewtScamander:
Not having an official statement from them it's completely disappointing

They've lost me as a customer
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Apple isn't really the best company to back tbh, remember #antennagate and #bendgate they never admitted straightaway did they...
[Huawei Mate 20 Pro Questions & Answers] Indy121:
No - totally get they've had problems as have everyone else - but any issue I have personally had, was dealt with right away. So as mentioned, I am responding from a personal point of view. Couldn't care who the company is - hence the move from Apple over to this Huawei.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Fair enough. Tbh when I've had issues with previous iPhone's they've always sorted it out at the Genius bar etc, so cannot knock them for that.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
If there's enough buzz, they'll be pressured to react. The power of social media, reporters and more can cause them to lose profits. Reach out to YouTubers that reviewed. I'm pretty sure they'd do something, like they did with antennagate, bendgate, chargegate on laptops, and more
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I read today that they are throttling the new iPhone XS already. WTAF?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Yup. The 7/8/x/xs began throttle today iirc.
[Huawei Mate 20 Pro Questions & Answers] relaag:
That moment when i was just about to buy Mate 20 pro last week but bad memories from P10(paint from blue model literally started falling off, no help from them) support stopped me. Kind of doged a bullet.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Now that phones are painted inside the glass, I don't think that's a problem now
[Huawei Mate 20 Pro Questions & Answers] Indy121:
Crazy - on a year old phone! - However there is an option to turn this off.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Doesn't matter. Just shows la with the latest report of apple having 0 growth and nolonger reporting numbers, that they have to take measures to get new business. Sad imho. Intentionally slowing a relatively new phone.... Dang
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
This is a very good point. Also, note that a lot of people are not savvy enough to post on forums or even know that they have an issue. Only very advanced users will notice it or if it's obvious in regular use (like a few people have posted). But Huawei must do something.

I don't have an issue with my LG 43 batch (a week in use now), but I am thinking of returning as I don't trust the company now! But I love the phone!
[Huawei Mate 20 Pro Questions & Answers] mwatson:
The point is Huawei didn't help. Nice phone, crap support, not worth £900. They are in the £450 realms because of the lack of customer service.
[Huawei Mate 20 Pro Questions & Answers] dj_ooms:
Got to say that I've been reading this thread with a lot of interest. I have a pre-order of an emerald green edition from CPW which are due out on 13th November being an exclusive to the CPW group. I am sceptical now about keeping my pre-order and am seriously considering cancelling it and ordering a OP6T.

I'm currently at my in-laws in Leicester and thought I would head into town to check out the phone today, even though I've ordered it without even seeing it in person (ordered based on YouTube reviews). Obviously none of the mobile stores have stock but they have display models which appeared to be powered on all the time in a demo mode. Having looked at these display models, none appeared to show this incredible hulk defect being mentioned. I completely forgot to check which screens were on these demo phones but would hazard a guess that they are probably BOE, as I'm sure they would use the best examples to attract the buyers. I did take the chance to check out the OP6T in the O2 store and do have to say that I quite like it, though the Huawei appears to be a level above it in quality in my opinion. I currently have a P2XL and do like the stock Android experience which is making the OP6T very tempting for me. Still can't make my mind up. Have about 2 weeks to cancel my pre-order. I'm going to continue following this thread to see how the issue gets really with.
[Huawei Mate 20 Pro Questions & Answers] bazda:
Yea,hope I'll get a good device tomorrow . Are you replacing yours also ?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Is there anyway to determine if you have a BOE screen or an LG screen? My device as a whole has been pretty solid apart from the speaker clicking.
[Huawei Mate 20 Pro Questions & Answers] Reuben_skelz92:
I'm not going to replace mine yet. Be interesting see if there are any different
[Huawei Mate 20 Pro Questions & Answers] roosta:
There may be a hidden menu with a code or description in some area that could help indicate the type...but would imagine if it was possible wqill be very hard to find. May come down to serial #/IMEI and MFD as they could have switched froM BOE to LG in the latter part of the manufacture run.

Also, have you been able to update to build 122 yet?
[Huawei Mate 20 Pro Questions & Answers] NewtScamander:
This makes me think that it could actually be the glue.
[Huawei Mate 20 Pro Questions & Answers] kona786:
On the phone to EE, I'll be getting a replacement handset tomorrow as top and bottom right hand corners of the screen have uniformaty issue, whitish glow. Left side is much better.

Ive also been having a few software crashes. I'll see how the new one fares.
[Huawei Mate 20 Pro Questions & Answers] kandem:
I think in this conditions all phones are more or less affected.

I have one but it's very very little issue.

Sorry for my bad English

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] ellz09:
I have this issue as well, its not as bad as other I've seen on here but the bottom edge and around the notch is where it is worse, is it worth getting it replaced if this seems to be effecting a lot of devices? Has anybody got one which isnt having this issue at all?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Vodafone told me they received a damaged batch lol

---------- Post added at 11:59 AM ---------- Previous post was at 11:58 AM ----------

Getting new phone tomorrow. Then I've got 30 days to decide if I want it. I also hear the 6T but I really like this phone
[Huawei Mate 20 Pro Questions & Answers] kona786:
Replacement handset - still not even. Starts getting yellow tint half way down the screen.
[Huawei Mate 20 Pro Questions & Answers] Xalies:
Damn, mine wont even get shipped out till the 1st and I already have a list of problems to look out for
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I'm waiting for a response from Huawei before swapping, I'd hazard a guess that they might address it later on in production. Hoping the first ones got rushed or something. Either way it's pretty crap to have this problem with a close to £1000 phone.
[Huawei Mate 20 Pro Questions & Answers] kona786:
Screen is made by BOE, seems to be just bad quality control.

Other than the uniformaty the screen is great. Bright, Sharp and has good sRGB calibration. 650 nits too.

I'll try another swap out.
[Huawei Mate 20 Pro Questions & Answers] MartPwnS:
No issues on my unit and 2 of my friends have no such thing either all have a week of heavy use.

Seems like QA issues its bound to happen with soo many devices. Widespread is a little far fetched considering the amount of people without issues.

Kind regards
[Huawei Mate 20 Pro Questions & Answers] kona786:
Great, that gives me hope.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
No not yet. I popped a Vodafone sim in and that didn't produce any fruit either.
[Huawei Mate 20 Pro Questions & Answers] bazda:
I switched mine like 1h ago. For now there is no issue visible. We'll see after few days of usage. My seller told me, i can't swap the Phone next time, if the issue shows up again they will refund me.
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
Mine has a very light green light around the edges at minimum brightness, with a grey background, in a pitch black room. This isn't normal use for me though so I will never see it.

I hope you guys get it sorted though.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
See I had this mindset but then the amount of time I'll be in bed watching something at night is actually pretty common. At the same time this is an expensive phone and I'm not going to settle for issues that may impact resale later on down the line in a year or two.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'm similar. Only visable with brightness down low and in a dark room. But mine isn't green, it's a lighter shade of grey. I'll hold off a week or 2 and see if it get any worse. Plus that'll give me time to see how people are getting on with their replacement devices.
[Huawei Mate 20 Pro Questions & Answers] mortuus82:
I feel bad for you all, huawei screwed up bigtime if they used low quality screen on such expensive phone... return the phone and buy it a samsung note 9 instead and u will not have these problems...
[Huawei Mate 20 Pro Questions & Answers] Dr4g0n:
same here... using since 26.08 and now im also affected......
[Huawei Mate 20 Pro Questions & Answers] skoobee:
why did u feel the need to post that?
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I'm in a similar position to you, I'm waiting for the Twilight model to come back in stock with Vodafone and then should be getting it. I'm a 50/50 atm to cancelling it and getting either the One Plus 6T or Pixel 3. I currently have a Mate 10 Pro and love it so I know I'll love the Mate 20 Pro, especially that camera [emoji848]
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
Just came back from Vodafone,they gave me a new one in black colour.Installed Device Info and the display is again from LG.I'm sure this one has problems as well.I'll keep u guys updated
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I just called the service center and they fed me the same "official response" that's on the Huawei forums. I told them why are some phones not glowing green and they didn't know what to say. Had to ask them to log my complaint and got a case number so at the very least it's logged. Or the guy fobbed me off and didn't do anything... Who knows.
[Huawei Mate 20 Pro Questions & Answers] Indy121:
Interestingly, I spoke to someone on the online chat, through the Huawei website and they said that the issue is known and it is being investigated. He advised to definitely take the phone back to the retailer and get an exchange.

He also took my IMEI so he could log the complaint and asked for the build number of the phone.
[Huawei Mate 20 Pro Questions & Answers] rimsy:
Same deal here. Awaiting Twilight from EE (which is potentially due next week some time) but have a feeling it'll be getting returned and swapped for a Pixel 3.

Huawei's response has not been good and the fact they are seemingly using LG panels for Europe which are known to be terrible isnt good...
[Huawei Mate 20 Pro Questions & Answers] easycure1974:
No not the Xs, just 8, 8 Plus and X. Last years model and they will only throttle it when the battery is bad and you will get a notice and you have the opportunity to turn it off so no big deal
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I'll probably do the same thing, Pixel 3 I'll get if I return the Mate 20 Pro.
[Huawei Mate 20 Pro Questions & Answers] skoobee:
but the pixel 3 just isnt as good and u know it. U will just be settling for that rather than the one u really want
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
I think that we all need the keep some perspective. The flaw is likely a batch of screens rushed out for the preorder. My phone does have the issue but I am going to wait for the newer batches and get another swapped.

This doesn't take away from a really great package that the phone is.
[Huawei Mate 20 Pro Questions & Answers] sirpaul82:
I don't understand you guys who want to swap for pixel 3 xl or any other device, I chose to have M20P and I want to keep it, waiting till Monday for new stock at O2 and gonna replace my twilight for another unit, process is simple and here in UK we are protected by Consumer Act, nothing to be worried about

Wysłane z mojego LYA-L09 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I'm not crazy right? This is now visible on like 85% brightness in a well lit room.

Edit: Newt, is it worth updating the OP with the other discussions and maybe GSM article so people can understand from the first post?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I see what you mean, but if you look dead at it, does it go away? Some angles show different light. its been on and off screwing with my head today
[Huawei Mate 20 Pro Questions & Answers] penfold:
it's good they are aware of the problem and investigating but the whole scenario makes it not plausible to buy the device from a country where there is no official dealer or return option since you may get an old stock item even 6 months from now with the fault ....by which time the p30 will be out
[Huawei Mate 20 Pro Questions & Answers] Thestaar:
Is that a black background?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I agree. No way am I downgrading Coz of this.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Nope grey. It's still visible front on but didn't want my reflection to take away the attention of the issue lol ?.

I'm trying to get across that it started only being visible on lowest brightness and in pitch black but I'm seeing it during normal use now which proves it gets worse over time which doesn't match up to the "normal" behaviour that they're saying it is.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Im curious why people do this too. Why settle? 95% of the sellers are replacing them

---------- Post added at 04:41 PM ---------- Previous post was at 04:40 PM ----------

Since i bought it VIA clove in the UK i am covered too right? ( shipped to the USA )
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
I said I was going to return mine today but now I'm starting to realise I can't get another phone with these kind of specs for the same cost per month. However, at this point I need Huawei to admit the issue as once I go past the 30 day return window i'm reliant on Huawei fixing it and if they say this is normal then I can't take the risk of asking for a replacement and being refused.
[Huawei Mate 20 Pro Questions & Answers] sirpaul82:
Of course, purchase in the UK under UK law, 30 day to return faulty items

Wysłane z mojego LYA-L09 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
And normally one year manufacture guarantee but Mobilephonesdirect told me I’m covered for two years.
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
That is what I mean though, if Huawei say it isn't a fault with the screen then how can you return it as faulty?
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
It would have to be there from new for it to be a feature, if it develops over time then it is a fault.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Correct.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'm now seeing it at 100% brightness. Day 6.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Just to help a few people, under UK law this is what happens for the 12 month warranty (although huawei are offering 2 year im not sure if it doubles these)

If a item because faulty in the first 6 months, it is upon the seller (not us) to prove the defect wasnt there at new

After 6 months it is upon us to prove it wasnt their on the first day.

So, either take a picture of your screen on day 1, proof sorted for 2 years, or return it in the first 6 months and there is no way they can prove otherwise.

And dont forget, use whoever you brought it from for the first 12 months, it is just as much their responsibility as huawei's if it goes faulty.
[Huawei Mate 20 Pro Questions & Answers] havokk:
Mine has now developed a new issue, the screen looks like its dying lol, hopefully itll last till my replacement comes.

Attached some pics and also the image I was showing on the screen

Also bonus video of it:

https://gfycat.com/ForkedEasygoingGrasshopper
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Awh man. That's terrible. This is a complete and utter shambles.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Wow that is really bad. What Model LG Display?
[Huawei Mate 20 Pro Questions & Answers] havokk:
It is LG-01-18-10-51
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Geez. Thats insane. Hope your replacement is soon.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Taken directly from the Carphone Warehouse website. Looks like Huawei offer 24 month warranty.
[Huawei Mate 20 Pro Questions & Answers] havokk:
Not too long to wait. Get it on Tuesday but if it has an LG Display itll be going right back lol
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Yes I know its not and I don't really want to but will see how it goes.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I would hope to get a BOE. I really think huawei didnt prepare enough and the BOE were all review instead . The LG wouldve been fone as reviewers use a phone for 2-3 days avg and then thats it.
[Huawei Mate 20 Pro Questions & Answers] kbalderas89:
I live in the U.S. and I'll be ordering mine in a few days from PDA Plaza in Canada. I see they don't ship out till they get their models and that is between November 10-20. Hopefully that batch is good, if not PDA has a 30 day policy to return it if the model is defective. I'll then probably get the OnePlus 6T or Note 9 if my Mate 20 Pro has the screen issue lol hopefully it doesn't though because this phone is amazing!
[Huawei Mate 20 Pro Questions & Answers] leo72793:
on a sidenote, is there ANY WAY To get rid of that stupid keyboard icon in the status bar?
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
A lot of people asking why you'd "downgrade" to a OP6t or pixel 3 XL. I guess it's because of the way Huawei have treated this issue, if they'd have come out and agreed to replace all faulty units no quibble then fine. The reason people are thinking not switching is because they are fed up with Huawei and their BS. I'm in that boat currently.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
While the issue hasn't grabbed the attention we desire, if it gets beyond bad, retailers will have it brought out. They are doing phenomenal jobs at swapping them. That's the need right now. I've had 3 Huawei phones so far, a mate 9/10pro/and now 20 pro. All work very well and never had issues. (so far on the m20p) this is their first time using a moderate curved display. It could be as simple as a miscalculation during install causing excessive pressure on the screen, or not Huawei fault but LG for a really poor QC. People should remember, manufacturers do not make all the parts, they are sourced from many manufacturers. Just like the note 7 and batteries. Became a big issue because of safety.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
My replacement from mobiles.co.uk arriving tomorrow. Accepted a black cus I use a case anyway.

I have a feeling it'll be the first batch though
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I chose the black for the same reason and in a clear case it looks like black chrome.
[Huawei Mate 20 Pro Questions & Answers] jahplus:
Hi guy's

Same issue on Lg 51 screen :(
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
I agree with all you are saying but that doesn't make it OK for Huawei to take the stance they have about it being "normal"
[Huawei Mate 20 Pro Questions & Answers] leo72793:
So think of this. Apple did the same thing with antennagate. It's normal for your hand holding your phone to kill the signal almost completely. Incorrect and they fixed it with a update after some time. But claimed normal for a while before accepting it.
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Because Apple did it doesn't mean it's ok for Huawei to do it! It also doesn't mean that Huawei will eventually accept it. My experience with them suggests they don't. Like I said previously I had a similar issue with the camera glass on the p20 they claimed that it was normal to break with little force.

Regardless of what they may or may not do in the future, they are currently pissing off a lot of people!
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Looks like Huawei have reached out to GSM Arena which is a good sign?