yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Mmm1995:
Display comparing

U can tell the difrence. Just go to youtube search for - huawei mate 20 pro lg or boe

The fierst vedio you will see comparing two devices one of them got boe 2340x1080p

The second one got lg screen 3120x1440p

---------- Post added at 04:27 AM ---------- Previous post was at 04:23 AM ----------

No its not lke i said so go to youtube search for - huawei mate 20 pro lg or boe

The first vedio shows up camparing two devices one of them got lg screen 3220x1440p the other one got boe screen 2340x1080p u can see the quallity defrince

---------- Post added at 04:35 AM ---------- Previous post was at 04:27 AM ----------

Btw i saw a video on youtube compares"search for- huawei mate 20 pro lg or boe" two devices with two deffrient types one of them got the boe 2340x1080 p the othrr one got lg

Its obvius u can see the quallity diffrence the brightnes even much better on the lg screen

But maybe u r right i meesed that point .

Thx any way
[Huawei Mate 20 Pro Questions & Answers] gio888:
Is it possible that LG screen not get gluegate problem? Are there members here who use LG screens and don't have gluegate problems?
[Huawei Mate 20 Pro Questions & Answers] Roberto_W:
Lg

https://pasteboard.co/HTus0of.jpg
[Huawei Mate 20 Pro Questions & Answers] Spood:
Yes, some LG screens are fine.

It's just that most phones with the hulk problem have an LG-screens.
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
Yes, there are. And those fine LG screens are better than BOE displays in terms of quality and color reproduction.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Chased Huawei today and said still waiting for stock, so annoying as Curry's who I purchased the phone through have the phone in stock... Happy to provide shops to sell the phone but not send out to us people waiting on replacements.

I told them to send me any phone but they would only send back like for like
[Huawei Mate 20 Pro Questions & Answers] Eros8597:
Hello everyone I noticed that my display buo with the screen under the sun shadows of the. Instead of being normal, fingers have a light green Phosphorescent effect while on an LG display they are normal
[Huawei Mate 20 Pro Questions & Answers] djisgod:
My first LG had it. Returned it and my second one does not even though it is from the same batch
[Huawei Mate 20 Pro Questions & Answers] Icesnap:
My M20 Pro:

BOE screen / 3120 x 1440

Although if i use smart resolution it switches to 2340 x 1080 , is it normal ?, other than that, the screen looks fantastic, no gluegate problem (fingers crossed).
[Huawei Mate 20 Pro Questions & Answers] mike2518:
Just received my 256gb unit with a BOE screen today in the US. Screen is perfect, no hues, tints, or uniformity issues! Excellent phone, I'm in love. Coming from a note 9. This thing looks and feels much better than the note
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Congrats man, where did you end up buying from if you don't mind sharing
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Is anyone else waiting on SBE in the UK for a replacement? They'll have had my phone 3 weeks on Monday :mad: awaiting stock when at their service centre yet shops and online contacts have the phone in stock.
[Huawei Mate 20 Pro Questions & Answers] sketchyterry:
Try calling sbe directly, I did twice the first guy was rubbish but the second one was more helpful and told me when new stock was coming and how likely I would get one from that stock. I've seen some people say they called them directly and managed to get theirs put on priority if they had been waiting long enough. I had to wait 3 weeks to get mine back. So annoying.
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
They've had mine since 14 December. My repair note says (and has done for about 10 days) "awaiting component". Nothing about replacement stock/phone. Wondering now if I should go back to 3 and complain, as they provided the phone which should make them partially liable in Retail Law I suspect.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Yeah same status as mine. Complained to Huawei, said they'd get someone to email, nothing. They'll only replace like for like after I told them just to send me any phone
[Huawei Mate 20 Pro Questions & Answers] cukisan:
I have been in the phone for twenty days and I have the famous LG screen. Who has had the problem after how much time has manifested itself?
[Huawei Mate 20 Pro Questions & Answers] yourpassenger:
I took my phone into Vodafone shop. I had one of the terrible LG screens, green light leaking in everywhere. I took some pictures and showed the guy, he acknowledged it was a problem with some devices. They replaced it there and then, my new phone has a BOE screen and is working perfectly. I'm so glad I got it changed!
[Huawei Mate 20 Pro Questions & Answers] mike2518:
What I think is the most reputable US seller on eBay, nevermsrp. I've bought before from them. My device was produced on Nov 23 with the BOE screen. The box was factory shrink wrapped/sealed.
[Huawei Mate 20 Pro Questions & Answers] Eros8597:
As it behaves under the sunlight with the Display against the light on me on white screens the shadows of the fingers reflect on the. Display in strange way can you check?
[Huawei Mate 20 Pro Questions & Answers] jonascos:
Yes it is and it switches when needed ??
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
I disagree strongly for two reasons. 1. They have the most negative feedback by far even though I'm aware they move lots of volume and 2. Personal experience, sold me a previously used mate 20 pro with defective screen as new and only refunded half back. Opened a case with PayPal and they took care of me but zero communication from nevermsrp. Not just me but friends of mine got screwed by them too and no response ever. Stay far away from these criminals.
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
So my 5th Mate 20 Pro, an 18B02 replacement from Huawei Australia, has a BOE screen and after a few weeks of use has absolutely zero issues with the screen. No green creep in, and uniformity is as good as any other OLED I've used. Finally.
[Huawei Mate 20 Pro Questions & Answers] beta199:
I have a 18B08 BOE screen (3rd one after 2 replacements) and overall I'm happy.

I still think a good LG screen has better quality and in low light dark background the BOE colours tend to break up: white text shows purple fringing when scrolling against dark background in low light - don't remember my first LG screen doing this.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Spoke to SBE yesterday and they're not getting stock until the 7th Jan (86 units.) So, at least 5 weeks of them having my phone before I get a replacement, absolute joke. Still not even received the free wireless charge or smart watch either, that was validated in mid November and well over the 30 days promised, I've been informed there is a delay with that too.
[Huawei Mate 20 Pro Questions & Answers] ayaskant12:
https://youtu.be/YUs5OeV93io

tried to help people

see if this helps
[Huawei Mate 20 Pro Questions & Answers] mike2518:
I've bought the mate 20 pro and a Galaxy s6 when it came out in 2015 from them. Both devices were factory packed and shrink wrapped.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
Mine just got with them today, I'm gonna try and get mine sent out with that batch because I don't wanna wait 5 weeks ? also hope there are some LYA-L29's in that batch ? will call them today and see
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I just sent my 3rd back to SBE today but had the jiffy since before Christmas. Hoping they’ll find the fault as it’s not as bad but still there. Took some pictures and printed them out with annotation and my contact details should they try to send it me back. Hope the new batch is from later than the 18B05 I got from them before. I feel sorry for the guys waiting almost 5 weeks. I had to wait 3 weeks for my first SBE replacement (device #3) and that was a joke.
[Huawei Mate 20 Pro Questions & Answers] iberr:
---------- Post added at 10:11 PM ---------- Previous post was at 10:10 PM ----------

My last LG - Hulk Edition - had the same problem. It's not only a BOE fact.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
All OLEDs do this to some degree. Especially when brightness is low.
[Huawei Mate 20 Pro Questions & Answers] acepool08:
Just got my replacement (after 15 days), a 18C05 with a BOE screen.

I had the chance to compare both screens at the service center and the only thing I can say is that there appears to be a slightly green tint on the curves that is more noticeable than on the LG (it is easier to see on white backgrounds). I think (and hope) that is just a matter of the OLED panel being curved, but I will give it a few days and see if it evolves before installing any screen protector.

Besides that, unifiormity is great and brightness and definition seem just the same, which is great.
[Huawei Mate 20 Pro Questions & Answers] DoobyDroid:
Yr mines BOE and have green tint on edges looks naff so returning device and cancelling it won't be asking for replacement can't say I'm over impressed with it camra not all cracked up to be sound volume low, only thing are miss is battery life and charging speed expected much more from flagship, [emoji22]
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
After Huawei promising to sort out my second replacement after Christmas, and not doing anything about it like usual, I sent the UK customer service manager an email this morning he probably won't forget soon. I've had enough of their **** and kicked up a big stink about it. He then forwarded it to one of the senior people at Huawei who called me shortly after apologising profusely(like they do) and said he would personally oversee my case and make sure it gets handled asap. Then shortly after that I got a call from one of the techs at SBE who is now dealing with me directly, plus he provided his mobile number so I am updated in real time.

He's confirmed they have new stock.

Shouting at people sometimes does work it seems.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
cheers for the info, sent you a PM
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
Want to pass on the email?
[Huawei Mate 20 Pro Questions & Answers] x2srj:
I've also emailed someone yesterday but haven't had a response... Just Google Huawei UK Customer Service Manager
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
Last paragraph. Real shame that being polite and courteous sometimes doesn't work.
[Huawei Mate 20 Pro Questions & Answers] m112:
I ve been sent a replacement boe b05 from sbe last week just to get a green vertical line from top to bottom!!!

Awaiting another jiffy bag

BTW screen is perfect apart of this f4king line
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
I've put in an official complaint to 3 UK as, as I expected, if a phone is provided on a pay monthly contract, then the network is responsible (here in UK) and they (3 UK) should be replacing. I've given 3 the SBE details and said they are quite welcome to receive my device back from SBE and I'll have a new device, thank you very much!
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
lool its actually quite ridiculous whats going on, essentially we have been scammed. 3 months on still not received what we expected for the money we paid. an engineer just got my phone today, will keep updating for anyone who is looking to return to SBE too
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
There's a lot of posts in this thread with people saying their phone either has the issue or it doesn't. Maybe it's worth doing a poll, with options like LG/BOE screen, build date before/after a certain time, model/capacity/color of the phone etc. to try and work out if the issue is more common to particular phone types.

If there's already a poll in among the 243 pages of this thread, I apologize.
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
Just an update for interest... Just spoken to SBE and was told that they are swapping the unit (phone) and not actually replacing the screen (so not actually 'awaiting component')

He then mentioned 7th January, but then backtracked on that comment and said there was no ETA on stock arrival, so couldn't advise further. Let's see where my 3 complaint leads...
[Huawei Mate 20 Pro Questions & Answers] acepool08:
Still enjoying my first days with the C05 with BOE screen I got on Tuesday.

As I said, the color shifting on the edges seems a bit more pronounced than on my past LG screen (after comparing them side-by-side). The other thing that I have noticed is a slight red tint on the top of the display. It is very subtle and you kind of have to look for it, but it's there (as with the edges, it is easier to see on a white background, at any brightness level).

Should I say anything? I honestly don't know if this is absolutely normal with OLED displays that are this tall or of I am being absolutely paranoid at this point...
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Had this to, after an restart it was gone.
[Huawei Mate 20 Pro Questions & Answers] Thuekr:
Bought Mate 20 Pro yesterday, got BOE screen - maybe a slight pink nuance on the curved edges on lowest brightness. Ok with me - so far.
[Huawei Mate 20 Pro Questions & Answers] venomizer91:
Out of interest, what is the build date in your serial number?
[Huawei Mate 20 Pro Questions & Answers] Thuekr:
18C04
[Huawei Mate 20 Pro Questions & Answers] acepool08:
After comparing my C05 with a couple of sample units in stores I can confirm that the tint on the edges is way more noticeable than my previous device and more than I would like.

I also realized that it seems like the panel itself is off or something. I attached a couple of pictures showing a small area around the left of the notch that is actually not part of the display (as you can see, it does not matter if the screen is on or off, you can see it anyway).

I also added a couple of pictures with a white background (max and minimum brightness) so you can check the red tint on the upper part and hopefully see the edges.

Now I really don't know of I should go for another replacement...
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Mines being replaced with a phone with the serial 18B19, I can't find out the meaning of batches - that look ok?
[Huawei Mate 20 Pro Questions & Answers] darek5cro:
And why you keep going with that Mate20pro if it has so many problem for so much money? I had one, with that green ****. I asked to return my money and will either wait for Samsung S10 or simply buy NOTE9 again for less money .
[Huawei Mate 20 Pro Questions & Answers] beta199:
This is just my personal viewpoint: for this amount of money you should insist on getting a screen you are happy with, not just a so - so one. Obviously someone from your mobile provider will try to talk you into not doing it or that you have too high expectations.

That's garbage talk, I think. You plaid full price for a unit and of they can't get their quality control right - moreover because you are ordering online and getting a unit blindly, without being able to open the box and text to your unit in a store - you should get a good quality screen you are happy with, factoring in the hassle of returns, configuring the new phone etc. So it's a trade-off of how far are you willing to go :)
[Huawei Mate 20 Pro Questions & Answers] DoobyDroid:
The green tint down the edge of my BOE display was enought for me to get shot went for the 6T instead [emoji16]
[Huawei Mate 20 Pro Questions & Answers] acepool08:
Fair point. I also think that if I pay premium, I should demand premium, but I was concerned that maybe I was going a little too far nitpicking or getting paranoid.
[Huawei Mate 20 Pro Questions & Answers] Nation89:
Does anyone know if this problem is likely to manifest itself over time if you currently have a decent screen without the green glow at low light level?
[Huawei Mate 20 Pro Questions & Answers] @home:
Just get rid of this device. I did & got the mate 20 x, no screen issues. The pro is duff budgie. I had 3 all rubbish.
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
Welcome to the world of oled. Slight pink or yellow tint within reason is normal . My eyes are very fussy and I see them on almost all oled panels. On white backgrounds that is.

---------- Post added at 04:39 PM ---------- Previous post was at 04:38 PM ----------

Way too much hassle for some people inc myself that upgrade often. I'd sooner return it and move on.
[Huawei Mate 20 Pro Questions & Answers] acepool08:
The thing is that is on my previous OnePlus 3t it did not happen, at least not at this extent...

What bothers me most is actually the tint on the edges, which is why I might go for another replacement soon. Still not sure tho.
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
Just change it of you're not happy. Personally if I had an option to refund and move on, I would. Sometimes it ain't worth the hassle nor stress of going back and forth and getting angry at store etc...
[Huawei Mate 20 Pro Questions & Answers] Nation89:
My first one, LG screen had the hulk screen issue. Had this BOE replacement for about 3 weeks and other than the greenish hue at curved edges it's been fine (they go away when viewed at an angle). Can understand why people have lost faith in Huawei / p 20 mate. It's a great phone and personally I can live with the curved edge distortion.

It's one of those things where if I hadn't had the issue with my first handset I doubt I would be worried about the tint at the edges on my current device, might not have even noticed to be honest.
[Huawei Mate 20 Pro Questions & Answers] Itaintrite:
Been following this thread on the off chance Huawei would get their sht together and eliminate the problem. So glad I canceled my pre-order.
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
If it's bugging you now, it'll keep bugging you in the future. Get it replaced while you still can.
[Huawei Mate 20 Pro Questions & Answers] acepool08:
I feel the same, but again, I think that of we paid premium price for this, we should only settle for a premium device, not compromise on really important aspects such as the display.

If the distortion on the edges was subtle and did not tint the colours on the display I could live with it, but it kinda bothers me enough to go for another replacement...
[Huawei Mate 20 Pro Questions & Answers] Maher.k22:
BOE vs LG

P20 Pro was my first Huawei phone, and I loved every bit of it that I didn't think twice about upgrading to the Mate 20 Pro even after reading about the screen issues.

So I went ahead and preordered one for me and another for my wife, 4 days after owning the devices and you could see it turning green. I get another two as a replacement, but with the same issue. So Huawei lends me two Mate 10 Pros until the new batch arrives(1st 4 were 18A), and after 2 weeks I get one LG and one BOE from the 18B batch. The LG was close to perfect, great colors, super bright, BUT, the next morning I open NBA Scores app with dark theme on, checking my phone while in bed and in a dark room, and Inwas shocked to see banding issues covering the whole screen. I jump out of my bed, call my wife and ask her if it's just me, but nope, it wasn't the case.

As for my wife's BOE one, as soon as I turned it on, I can tell it's has a much lower quality than the 5 LG phones we had throughout this process. Color shifting was so extreme, and especially on the edges where it looked like green lines on every white background. I ended up accepting an 80 dollars loss, and got myself a Note 9 and an iPhone XS for my wife.

My eyes will be gunning for the P30 Pro, as long as it won't have a curved OLED screen, as I will only trust Samsung with those.

And for those asking people who paid $960+ for a phone to stop complaining, I'll tell you that when you ask premium prices for your product, you better be giving us a premium device that isn't infected with a crucial problem.

P.S: down below is a picture showing the severe color shifting that's affecting BOE panels. These are the LG and BOE phones from the 18B batch before I returned them(BOE is on the left).
[Huawei Mate 20 Pro Questions & Answers] Nation89:
Completely agree mate. Get it swapped and let us know how the new device goes.
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
Just got my Mate 20 Pro today. Serial is 18B23. BOE panel. Hopefully I am good to go.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Good news! Do you know what date it was sent? Thanks
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
I didn't get it from Huawei.
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
good call on getting the note 9! i'm glad you're happy now.
[Huawei Mate 20 Pro Questions & Answers] darek5cro:
Its true..

I am done with Huawei Mate20 Pro.. Why? This phone is half done.. not half, but 80%.. to many amateur problems for so big price. I had problems with green screen and also with notifications.. I received a message and after reading, notification was still there. I tried hard reset, it was same, after next new message

Now I am running back with old S7 edge (without color problems on edge ;) ) and waiting for S10(+).. If Samsung will put again less than 4000 mAh battery I will buy Note9 for around 600€, while price will drop more in 2 months for Note9.
[Huawei Mate 20 Pro Questions & Answers] aries.delossantos:
Is this a screen issue or im just being paranoid? My unit is BOE screen.

h t t p s://imgur.com/a/w1LaOR9 <--- remove spaces
[Huawei Mate 20 Pro Questions & Answers] z06mike:
What region was your phone from? Did you have to mail it out for service?

---------- Post added at 04:01 PM ---------- Previous post was at 03:56 PM ----------

My phone came from Hong Kong. Has anyone from here in the states been able to get them to swap the phone out from Hong Kong? If so, who did you contact?
[Huawei Mate 20 Pro Questions & Answers] siaosi:
Ok, update from my phone. It started hulking more and more recently since October when I got it. It's from Carphone Warehouse. I didn't leave my phone there, as I am contemplating what to do.

Now I have two issues. Firstly, they said they'd either repair it or give me a new one. I don't want a repair, I want a new one, as I do not trust them.

Secondly, if I want to give it back I have to get my stuff out of the phone. I tried the phone-clone to get my stuff back to my old OnePlus 3 and it does not give me the option "this is the new phone", only that the OP3 is the old phone. How else can I transfer everything (setting etc.) to the other phone? Any ideas? I will profess my ignorance on this, I didn't have to do this very often. Any help would be very appreciated.
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
You'll want to use a clone app made by OnePlus, if such a thing exists. Either that, or use Google Backup.
[Huawei Mate 20 Pro Questions & Answers] siaosi:
Thank you, I tried the phone clone when I was migrating from the OP3 to the M20 Pro, but it seems that the opposite is not possible!

Ok, I'll try google backup, thanks for the tip
[Huawei Mate 20 Pro Questions & Answers] s3axel:
Just be aware that to my knowledge google backup does not allow to restore to older Android versions (e.g. from Android 9 on the Mate to Android 8 on the OP). If your OP3 runs also Android 9/Pie, all is fine....
[Huawei Mate 20 Pro Questions & Answers] siaosi:
Thank you, noted. I have found the OP Switch app and I am trying that, still half an hour to go, so slow.

I am hoping for a replacement now, from memory in these 240+ pages here are a few people that got a new phone through CW.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Sent in my replacement to SBE along with about 10 pages of proof and a letter on the 2nd and today it's been despatched back. Unfortunately, the replacement is from the same 18B05 batch which I still believe are hit and miss. The IMEI number is only a few thousand after the one I sent in. Will cross my fingers as this is replacement number 4. If not its going back again for number 5 although might give it a few weeks to see if people are getting newer batch numbers from SBE. Pretty crap service overall though and not CPW don't want anything to do with me.