yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] flatronics:
I wonder why no YT tech reviewers notice it and reported it... To think that there are lots of Mate20Pro reviews than the non-Pro model.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Where did you order from?
[Huawei Mate 20 Pro Questions & Answers] da1e8:
I too have this issue lg screen O2 uk
[Huawei Mate 20 Pro Questions & Answers] addicted2phones:
Have used the phone just under a week and I'm noticing the green haze light on the right hand side. Brought from o2, think this is the final nail and returning it back.

But I agree, watched loads of YouTube videos and not one of them have mention it, even some of the bugs we have experienced
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
Definitely getting worse, going to call about returning the phone today. Can't decide to try another and keep my preorder watch offer or cancel completely and try a different phone.

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[Huawei Mate 20 Pro Questions & Answers] stewartk:
Paid reviews. Best reviews u can get are from yourself
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
Mine is from the launch.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
It would appear the launch got BOE screen. Which makes me think they know about the issues and they didn't want them appearing on launch day
[Huawei Mate 20 Pro Questions & Answers] kandem:
I think that downgrade to p20 pro and in the future bought a. S10...

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] monkeymoon:
https://www.youtube.com/watch?v=DIi4sWiQtIk

I'm I the only one who now sees greenish display??
[Huawei Mate 20 Pro Questions & Answers] stewartk:
If you read the thread you'll find most people are having the same issue. Contact you supplier and get it changed or. Get a different phone
[Huawei Mate 20 Pro Questions & Answers] DominatorX1:
On which minute?
[Huawei Mate 20 Pro Questions & Answers] gmangt4:
I just exchanged mine today with 3 UK, mine initially was fine but last few days it seemed to be creeping so decided to contact 3, I too was expecting some hassle but they said take to my nearest 3 store and they will exchange it......I did so this morning and this time I got a BOE screen and it seems perfect, looks brighter and more vibrant to me than my previous LG one, its not scientific but looks better to me.

My original phone had a date of 26/10 if I use the serial number theory on this thread, the new one is 18B06.
[Huawei Mate 20 Pro Questions & Answers] cy88:
Thanks.

I have one since Nov 10th, and it was manufactured on Oct 18, LG panel. No issues yet (fingers crossed)
[Huawei Mate 20 Pro Questions & Answers] Rbarkley1982:
So mines now displaying the green tint. Phoned Vodafone and getting. A doorstep exchange but getting twilight instead of black. Hopefully new batches and all resolved as they were out of stock on twilight when I ordered second connection witg mate 20 Pro
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
Finding guys: for the past 12 hours I set a black (pure black) image as wallpaper. Before this, using the Oled Tools app, Green was very visible at brightness 10 when on the gray color. Also in green color - even worst...

Now the hulk green isn't visible at brightness 5, verily at 4 :) and the green brightness over green color is almost gone!

Screens are faulty, but this is a way to live with this while one gets a replacement :good:
[Huawei Mate 20 Pro Questions & Answers] kaibosh99:
I have had an LG screen model from Telus (Canada) for a little over 3 weeks. I've been carefully monitoring this issue with OLED Tools, using the grey screen at brightness 3. The screen has an *extremely* faint and even tinge all around the outside edge - if anything the only reason it is noticeable is that the curved edges are magnifying the brightness of the stratum underneath. It isn't getting worse.

I have a theory, which is that I am not seeing a scary spread of this bleeding/tinge because I barely use my phone. Oh, I use it - but not seriously. I do all the normal things, message people, surf the net, play the odd game, but... Honestly, and I know how ridiculous this sounds, the phone is so boring I'm really not using it more than 'lightly'. I'm usually too lazy to even bother bumping up the irritating auto brightness.

Other than 'low hours', is it possible that these screens may possibly 'break in' with more uniformity if they are used quite lightly for the initial few weeks? Whether this is because of glue, inherent OLED characteristics, whatever? I am obviously going to continue to keep an eye on this carefully, and if it starts getting worse I will bring hellfire down upon my provider (using the 'insurance' as my ploy if they try to bs me about 'return period') and of course jump back in this thread. Either way, I will update in another few weeks.
[Huawei Mate 20 Pro Questions & Answers] J200george:
Be sure to pop back and give us the serial number(batch date) of your new Vodafone handset please. I’m waiting on Vodafone stocks and am keen to see what numbers they are shipping out.

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[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Replaced again, onto phone #3 now, #2 took a rapid turn for the worse and became very irritating to use at night. Still an LG panel, but serial 18B02 so hopefully it'll be okay? Also sitting it under a UV lamp as much as I don’t think it’s glue I’ll give anything a shot at the stage.

It's now a known issue with multiple store staff I've spoken to though, unsurprisingly.
[Huawei Mate 20 Pro Questions & Answers] Radu16:
Are all the phones made in the same place?
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
Second mate 20 pro , after 15 days awaiting. Still a crap.. LG screen once again .

View attachment 4651256

left note 9, right mate 20 pro....

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[Huawei Mate 20 Pro Questions & Answers] J200george:
AchillesGK what’s your serial number? Can you and everyone else that posts please state that part of the serial number that details the build date.

189xx sept xx

18Axx Oct xx

18Bxx Dec xx

This will help us see if they’ve fixed these pesky LG builds and when.
[Huawei Mate 20 Pro Questions & Answers] Radu16:
I went in a store today and tested a black one and a twilight. The black one had a LG panel with the same issues, the twilight had BOE panel which looked great. How to get a black or blue one with BOE? Twilight is horrible.
[Huawei Mate 20 Pro Questions & Answers] DeGhoHun:
Gluegate issue on my pre ordered mate 20 Pro UK.

Sadly to report the issue of gluegate or screen bleeding on the right hand side from top to bottom and bottom left of the screen. It exudes a yellow to green tint and it its noticeable on white and light to dark grey backgrounds. Huawei must address this issue ASAP. Can't believe paying over 900 quid for this phone means that their R&D AND QA departments couldn't foresee this problem. I will be phoning up buymobiles.net up for a refund. What's the latest update? Is it batch problem? My friend got his one post launch and he hasn't experienced any problems... What a waste of time now for me to chase up the issue.
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
18Α30
[Huawei Mate 20 Pro Questions & Answers] J200george:
So at some point this week I’m taking the plunge. I’ll be going to a Vodafone store and getting on a pay monthly plan.

As I can’t tell from the box whether the phone the assistant brings out is boe or LG I have no choice but to refuse (from the information gleaned here on xda and the Huawei forum) that I’ll reject any device with a build of 18A or indeed as there are still some early reports that even 18B09’s may be affected. I’m a little skeptical if the latter but it seems safer to defer to the highest production number possible.

Huawei you have half made a right faff of what should be a joyful purchase.
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
My third one is already the worst of the lot after a mere 9 hours. 18B02, LG screen. The entire lower half of the screen has light bleed and there's a bright green line along one edge in the dark with glow seeping in from all of the edges. Utterly ridiculous. I'm calling Huawei in the morning and we'll see where we get.
[Huawei Mate 20 Pro Questions & Answers] DeGhoHun:
Serial number part for huawei mate 20 Pro right side green/yellow screen bleeding

18A23001991 will be phonjng up buy mobiles.net tomorrow monday
[Huawei Mate 20 Pro Questions & Answers] streetguys768:
Have anyone facing a pinkish color glowing issue in the BOE display, especially in the dark themes or dark mode when you move the screen slowly upwards to downwards or left to right It's clearly appearing on the display.

Regarding this today i went to Huawei service center here in Abu Dhabi and says about this but they too don't have any idea about this issue they issued me a complaint ticket and says they will check with their HQ and inform me within 2 weeks..

This is my 2nd device and the problem is totally different from the green tint issue so that Huawei doesn't ready to provide me a replacement at this moment. They has to confirm with their HQ and do the further proceed..
[Huawei Mate 20 Pro Questions & Answers] BillPil:
I think this is not an issue at all. Every device with amoled display I had used to do this. So does my mate 20 Pro with the defective (glue gate) LG display.

The think you are describing is notable only on zero brightness and when part of the screen turns from on to off (black) when scrolling. But this is a thing than happens with every amoled display.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
My boe is faulty
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Can you provide photos please
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I don't have option post pics I don't know why
[Huawei Mate 20 Pro Questions & Answers] aconcy:
tomorrow I will be getting my 3rd device. I will keep you updated
[Huawei Mate 20 Pro Questions & Answers] chillaxx:
LG screen 01-18-10-51

SN: 18A23

And yes I have the issue too:crying:. Will go back to shop tomorrow.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
https://www.huafan.cz/uploads/FileUpload/b2/799e5c0f446593b9e99a67a0fa3434.jpg

Just open and can see my boe problem
[Huawei Mate 20 Pro Questions & Answers] Snoo89:
Send us photos from hardware info app and try it with black or dark grey background thank you
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Open info app and show hardware. Then use app from app store to check for green tint, checking on a dark room.

Thnx

https://play.google.com/store/apps/details?id=com.mate20pro

https://play.google.com/store/apps/details?id=ru.andr7e.deviceinfohw
[Huawei Mate 20 Pro Questions & Answers] pincho21:
HW i have boe display and this screen is from this app but full brightness

---------- Post added at 11:57 PM ---------- Previous post was at 11:56 PM ----------

This pics is from this app but with full brightness and hw I have boe display mate
[Huawei Mate 20 Pro Questions & Answers] denzel09:
For all with Boe screen or new batch try to play to Asphalt 9 while the phone is in charge for at least 30 minutes. Then when the phone will be really hot try the apk test and see how is the screen....
[Huawei Mate 20 Pro Questions & Answers] pincho21:
can you explain this why
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Because the problem is the heat, i have alreay written why. I have tried with 3 Mate 20 Pro, two LG and one BOE. All with same problem.

If you try to do what i ask, you will see the screen become completely green, as if the glue melted. Then insert the Mate in a freezer for about 30 minutes and you will see the screen become again "almost" normal. Tried more times, like in a loop.

The problem is the heat and the glue and for me there is not a solution and it will not be.

https://xdaforums.com/showpost.php?p=78216540&postcount=1349
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Thanks for explain I go try when I will be back home from work thanks
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Ugh faulty LG vs less vibrant BOE. It's almost funny...

I hope I get a vibrant BOE.

Can anyone with a BOE post photos of their screens if possible? I saw one only, but it seems to vary.
[Huawei Mate 20 Pro Questions & Answers] Mr. Despair:
Are there any pictures or proof of "good" panels? I am also on my 3rd device and still no luck in the lottery.

Somehow I get the feeling that Huawei messed up the whole series and not just some panels.

Just that one part of the people who own this phone don't give a f**k about this or don't have the know how to spot it. While the other part of owners are more experienced to spot this problem and complain about it.
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
To be honest I'm starting to feel the same way, about to swap to phone #4. Honestly could just be that some people don't use the phones heavily enough for the issue to show up (mine have seemed to get worse with heavy usage) and some don't use it in low light situations with grey backgrounds (though my current one shows up faintly in any lighting situation). At the very least I feel like all LG panels are affected to some degree.
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
LG screen is a bit blueish and vibrant. Many people don't like this. After compare LG, BOE and Xs Max Screen ( Samsung ). I'm happier with Xs Max and BOE screens :)

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Radu16:
If the phones made in November with LG panel are going green, which batches are gonna be fault free for gods sake.....
[Huawei Mate 20 Pro Questions & Answers] pogi.paul0119:
I tried everything to reproduce the issue on my mate 20 pro.. Done the heating up charging while playing at the same time but no luck.. But clearly there are defective units that are randomly distributed. So it's not the people doesn't know how to spot the defective ones.
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Do you maybe use the True Tone Display future? I mean the blue light filter. If you should see a little eye in the status bar. Turn that off and the issue you describe goes away. Imo thats a bug. Because else the display is awesome. Even compared directly with a note 9.
[Huawei Mate 20 Pro Questions & Answers] J200george:
^^^ so far we seen reports as late as 18B09 claiming to have hulkage.

If these batches are now filtering through the consumer market I guessing they are infected we will start to see a lot of reports coming in soon.

With no acknowledgement of the issue or recall in hand then people like me hold off on their purchase or move away to another phone. It’s not worth the hassle. I imagine however Huawei are happy with sales and think I’m collateral damage and numbers complaining about hulk are within their manageable tolerance.

I’m just not pressing the button until this is resolved. Sadly though phone contract wise I’m running out of time. I have until next weekend or I go sim only.
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
So now people are saying BOE screens have the same issue. Where do we go from here?
[Huawei Mate 20 Pro Questions & Answers] thetroublewith:
I've had my BOE model for a week now and there's absolutely no sign of green screen. My original LG model's screen starred turning green within a day of getting it.
[Huawei Mate 20 Pro Questions & Answers] J200george:
Are they though? I’ve seen some boe screens that are pics of a grey hue but not green edges. No more.
[Huawei Mate 20 Pro Questions & Answers] thomashct:
Just got my third replacement from JB HiFi in Sydney, and got a BOE screen. It’s a midnight blue with xxxxx18B02xxxxxx serial number. I can’t notice any difference in brightness against the LG screens I had previously.
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
How is the green tinit? Does it exist?

Also where did they get the replacement device from? New stock or just luck of the draw?
[Huawei Mate 20 Pro Questions & Answers] youkatei:
Good to hear new batch is appearing at JB. I will try my luck tomorrow at Canberra JB. I will probably ask the guy if there was new batch came in. If not I might not swap.
[Huawei Mate 20 Pro Questions & Answers] ero69:
I received mine today via Mobileciti, midnight blue, same 5 digits in serial number, BOE screen too.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
[/YOUTUBE]https://youtu.be/JJ5WP2BKigc

Somebody asked me here is video from my boe screen where on full brightness display have different color no greenish

---------- Post added at 10:53 AM ---------- Previous post was at 10:51 AM ----------

https://youtu.be/JJ5WP2BKigc

Here is my problem with BOE screen no greenish just on full brightness display have different color

---------- Post added at 10:55 AM ---------- Previous post was at 10:53 AM ----------

https://youtu.be/kqomEF5CfPQ

Sorry this one
[Huawei Mate 20 Pro Questions & Answers] thomashct:
No signs of any green tint at all, much better than the two LGs I had.
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
I hope no other issues arise down the track. I'm so tempted to go with the Note 9 as the screens are of poor condition. Huawei doesn't take responsibility
[Huawei Mate 20 Pro Questions & Answers] thomashct:
Did you get a BOE screen on yours? Where did you get your phone from?

I got mind from JBs and it’s covered with a 90 days replacement period. So I have plenty of time to test it out. :)
[Huawei Mate 20 Pro Questions & Answers] youkatei:
It is actually 180 days! :) It says on the customer rights PDF from JB's website, and the store manager mentioned that I am covered for half year in case my replacement phone goes hulk again (which it did as soon as I went back to office :p).
[Huawei Mate 20 Pro Questions & Answers] chillaxx:
As requested, pic added. Please take note that the picture makes it look worse than it actually is in real life. It's shot with an HTC U11. It's still green though.....:crying:
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
If you get a BOE then forget the Note9, the Mate 20 is leaps and bounds better.
[Huawei Mate 20 Pro Questions & Answers] streetguys768:
You says its common in all the amoled display but I hope mate 20 pro has oled display.. The pink bleeding is increasing day by day in my device, it's happening not only in dim display, even in brighter too. (not too brighter).

Even though huawei technicians don't have any idea about this pink glowing issue. he just made a self record in my mate 20 pro and took that video as a evidence. I think he forward that video to his HQ.

Anyhow they already provide me the complaint ticket and says they will reply within 2 weeks. I think if it's not possible to solve then they can provide me another replacement..Let us c..
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
8t might take many exchanges to end up with a BOE as there is no way on earth knowing which phone is fitted with a BOE
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Ah OK thanks! Fingers crossed then. ?

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Not quite on topic but isn't the emerald green version the most stunning phone you've ever seen? Haha it annoys me having to hide it with a case (and clear silicone ones look cheap to me compared to a solid Spigen).

I hope my replacement is good. It's not bad but I can see it now and I'm not in a dark room.

Plus it came scratched right out of the box...
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Just returned my 3rd Mate 20 Pro, 18B02 with an LG screen as mentioned. Faulty out of the box.

Had to take a refund due to how many times I've replaced it. So I'm back to my pixel 2 xl, which has a camera I can deal with but ran out of battery on me today, which isn't good enough. So I'm torn on what to do - put up with it til the S10 plus or whatever comes out or wait for my refund to land then just buy the phone again from another JB and pray for my luck to come good.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Going to collect phone number 3 from Vodafone at lunch, swapping to a Twilight from black too.
[Huawei Mate 20 Pro Questions & Answers] galaxyYtester:
The problem may be aggrevated by heat, but it's not a display glue problem. #gluegate was a mistake from the person who made this thread. A problem resulting from glue would be more visible the brighter you make the display, while here the problem is most visible in pitch black darkness with the brightness turned all the way down. More extreme cases have also reported bright green flashing and visual artifacts when attempting to use the fingerprint scanner. The OLED panel itself is somehow broken or deteriorating over time.
[Huawei Mate 20 Pro Questions & Answers] turt:
So I went to the official Huawei Service Center in Belgium, explained that I had the green tint issue on my Mate 20 Pro, and they proposed a swap straight away.

They are expecting new stock tomorrow or Wednesday, so I should be able to pick up my replacement unit as soon as stock arrives. Hoping for a BOE screen...
[Huawei Mate 20 Pro Questions & Answers] Nevs28:
The service center in Brussels?

I guess I'll pay them a visit today too...

They proposed a full device swap, not a screen only replacement? So, you will need to backup your apps, data, etc. beforehand?

What color do you have/will they replace with?

Bought there or Orange or? Tried with them too or went directly to Huawei?
[Huawei Mate 20 Pro Questions & Answers] turt:
Hi, yes it's the service center in Brussels, in Rue Sainte-Catherine.

I bought my device from Orange, so it's the black version yes... I said I was ok with another color but they can only exchange with the same color as originally purchased.

It's a full replacement yes, you need to back up everything and factory reset the device you're returning. I used their HiSuite app to backup all content (both from a computer and from a memory card, to maximise chances or recovery).

The lady told me they are expecting stock to arrive tomorrow or on Wednesday.

NB: you need to bring back the box will all accessories, and show the original invoice.
[Huawei Mate 20 Pro Questions & Answers] bulsatcs:
lol good joke
[Huawei Mate 20 Pro Questions & Answers] Nevs28:
Thanks for the quick reply!

Too bad they can't replace a boring black (bought from Orange for their promotion/discount too) with another color ;)

OK, so I will have to back-up etc, good to know! A hassle, but I'd feel more confident knowing the watertight seal hasn't been damaged by a screen only replacement. On the other hand, a new device could have a flawed LG screen again, while if they (= the Huawei service center technician) replaced the screen they would see if it is a BOE (or better batch LG) or not...

Did you make a "reservation" i.e. will they keep one of the new arriving stock for you or is it first come first serve? I tried calling them several times already but it is but always occupied :(
[Huawei Mate 20 Pro Questions & Answers] turt:
I already returned my Mate 20 pro today (I'm using my "good old" Galaxy S9+ now), and received a receipt... On the receipt it says "swap", and they will call me back as soon as the replacement item is in stock, which should be tomorrow or Wednesday. So it's definitely reserved for me.
[Huawei Mate 20 Pro Questions & Answers] dragonii:
Hi, do you know if they sell the actual model there? Or do you need to go through a retailer?
[Huawei Mate 20 Pro Questions & Answers] turt:
I guess they do sell the phones there, it looked like a shop and there were demo models everywhere.