yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Just got back from work and wow, so many pages to read.

So while my phone is on 13 day of daily use now, LG screen and L29 model, no problems with the screen, nothing at all.

I have visited today a branch store of the company I made a contract with and got the phone and had a talk with the support.

I have asked if there had been any reports of screen issues .

Without mentioning the "green color, green bleed or green edges " I was told by them that Huawei has informed them that users are experiencing said Issues globally.

Was also informed that out of thousands of Mate 20 pro shipped/sold there had been 0 reports on this Issue.

Checking Austrian forums and mobile related websites provided no results on this Issue.

Showing the 3 support some pictures from XDA and reddit and asking them what they think it looked like and was told the following :

" This looks 100% like a faulty device and any customer that made a contract with us and experienced such Issue would be granted a full replacement/new device without voiding the warranty of the contract. "

I know many people blame the LG screen, but apparently some chinese topics did show users having same Issue with BOE screens as well, said topics were apparently deleted, as we all heard it happening on other forums or websites too.

In my opinion the problem isn't the screen itself but the way it was assembled , or if some batches used faulty internal hardware that causes the Issues on the screen.

>>>>> If you are offered a repair, decline it! This is a faulty product and you have your rights as a customer to get a fully working device or a total refund.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I'll let you go off and do as you please because that's your given right. Simply put though, people are acting as if this is the only time it's ever happened. Simply put from a retail perspective, until it's more reported than probably the same 30-40 people on one forum, and the same on Reddit, they'll just tell retailers to swap them. Retailers lose very little money on this because manufacturers give a replacement to them, therefore the inventory and profits don't show a loss. (I work retail and this happens alot. Same with TVs, soundbars, and more.)
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
For sure its the first batch.happened to me today
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Very nice the retailer is acknowledging this. Clove will probably do the same.
[Huawei Mate 20 Pro Questions & Answers] ero69:
Everyone's talking about Huawei (and of course they are responsible) but I wonder if LG is onto this? Surely they must be in damage control because it affects their screens in particular.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
So i decided to test this. ONLY issue i notice is the top left is much darker at 0% brightness and what i seem is a VERY sliiiight tint with eye comfort on. you tell me

in order uploaded:

0%W/ eye comfort,

100% with eye comfort,

0% without,

100% without

https://imgur.com/a/vI5tUVh
[Huawei Mate 20 Pro Questions & Answers] Robotchicken2018:
I have a L29 dual sim model with a LG 51 screen... totally worried the screen is going to be faulty any day now. Is there a good way / app to use to see the glow issue?
[Huawei Mate 20 Pro Questions & Answers] RabidWolve:
GSMArena took their sweet time reporting this.

They were deleting alot of comments about Green Screen.
[Huawei Mate 20 Pro Questions & Answers] kandem:
Me too, but I have it for 11 days and seems to be more or less ok.

In the edges and notch there are some issues but not green. I think that's normal but I'm not sure at all.

I'm worried because Mi 14 days trial ends Tuesday and if my be Huawei will don't have a future repair.

What do you think [emoji848]

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] kona786:
Got my 4th handset from EE last night. Black model with LG 01-10-18-43 panel.

Happy to say screen is very uniform and so far so good. I was looking to switch to the Pixel 3 nonxl but I would not have been as satisfied as there's too much lacking from that phone.

Anyway, Fingers crossed the screen stays good.
[Huawei Mate 20 Pro Questions & Answers] barkas92:
I have spoken with Vodafone UK support. They have advised that they will replace/exchange/refund the device within 30 days of buying if any issues.

They have confirmed that issue has been acknowledged by Huawei. According to them this does not affect a lot of devices.

I am collecting my device tomorrow so fingers crossed it will be ok.
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
This is very disappointing to read. Was keen to buy this but not so sure now. I had a similar issue on a Nexus 4. Very slight compared to some of the images here. In my case the solution was to leave it in direct sunlight to UV cure the adhesive. Not easy this time of year but if anyone affected has a UV lamp - my Mrs has one for her nails - it might be worth sticking it under there for 5 minutes.
[Huawei Mate 20 Pro Questions & Answers] GrumGrum:
Got the same issue on LG-01-18-10-51, thought it might be software but its gradually getting worse.

Going to contact Vodafone - love the phone but don't like the curved edges anyway on any phone this one being less prominent thought would be great and that camera. Not sure I want the OnePlus 6T love my wireless charging which is why I waited for the Mate 20 Pro.
[Huawei Mate 20 Pro Questions & Answers] barkas92:
Definetly agree this should not be happening.

Now I can't help to wonder how many people are actually affected. Because right now it could be just very vocal minority. There will be thousands of devices sold. If its high % of customers then it is really bad.
[Huawei Mate 20 Pro Questions & Answers] kandem:
Mine after 11 days.

My screen is lg 51.

After see another phones, I keep it I think.

I'm worried about, and I'm not sure what to do about.

Sorry for my bad English View attachment 4633327View attachment 4633328View attachment 4633330View attachment 4633331View attachment 4633335

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] ryballs:
That looks fine to me..
[Huawei Mate 20 Pro Questions & Answers] skoobee:
That's my opinion too. Obviously there is an issue but I think it's probably a very small number of phones affected. The people that are affected are obviously very vocal, is I would be too.
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Lets see what Huawei do about this issue. Either way it has to get addressed.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
My replacement is LYA-L09 and LG 43 display.

Perfect out the box I'm 99% sure it's gonna go pants again
[Huawei Mate 20 Pro Questions & Answers] youkatei:
Second day on my L29, with LG screen (51). Although it don't effect any daily usage, it is really annoying after sunset when I am on any app that has grey background. Sad to see Huawei's current silent on this issue, aside from the screen and random awkwardness of EMUI, I really love the overall package.
[Huawei Mate 20 Pro Questions & Answers] Mariusalin:
Add another 51 panel to the list! Started to show Hulk colour on the lhs after 5 days and it's getting worse

It's a single sim phone bought from Argos UK

Gonna wait a couple of days for new batch to arrive and replace the phone! Really like this phone, apart from this horrible green edge and outdated emui
[Huawei Mate 20 Pro Questions & Answers] Isko41:
Shortly after this post went live. A Huawei spokesperson reached out to clarify that the statement issued below was given by a Huawei UK Community Forum Manager and is not an official statement from Huawei. At the same time, Huawei has not offered its official statement so we'll let you know when we hear a response.

Source: Gsmarena
[Huawei Mate 20 Pro Questions & Answers] skoobee:
so whats the longest anyone has had the phone for it to be hit with green screen? I am day 9 and still good
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
I guess that depends if this is adhesive or if it's actually crappy LG screens?
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
Only thing is if it's adhesive why would it show after use and not initially? I'm no engineer but fear it's crap displays

This is why we need an official statement
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Vodafone have told me they think they will get stock ok Tuesday so I'm hoping this is a new batch with working displays. Hopefully Huawei have dealt with the issue behind the scenes and they haven't released a statement for PR reasons.
[Huawei Mate 20 Pro Questions & Answers] chaorenweiman:
http://imgsrc.baidu.com/forum/w%3D580%3B/sign=795f01ba8ccb39dbc1c0675ee02d0824/42a982

This is also true in China.

在中国也是这样！

Will become more and more serious.

会越来越严重！

[IMG="http://imgsrc.baidu.com/forum/w%3D580%3B/sign=795f01ba8ccb39dbc1c0675ee02d0824/42a98226cffc1e172e19e9614790f603738de938.jpg"]1.jpg[/IMG]

[IMG="http://imgsrc.baidu.com/forum/w%3D580/sign=fbb4522c86d4b31cf03c94b3b7d7276f/dcfe7bcb0a46f21f0f50173cfb246b600c33ae29.jpg"]2.jpg[/IMG]

[IMG="http://imgsrc.baidu.com/forum/w%3D580%3B/sign=8ee3a1bf80b1cb133e693c1bed6f574e/d000baa1cd11728bfd5b4672c5fcc3cec3fd2c68.jpg"]3.jpg[/IMG]

[IMG="4.jpg"]http://imgsrc.baidu.com/forum/w%3D580%3B/sign=a1f92573be1bb0518f24b3200641dbb4/908fa0ec08fa513d2e19458f306d55fbb2fbd92b.jpg[/IMG]

[IMG="5.jpg"]http://imgsrc.baidu.com/forum/w%3D580%3B/sign=ba96716a14d8bc3ec60806c2b2b0a71e/a5c27d1ed21b0ef4cdc25c0ed0c451da81cb3ebc.jpg[/IMG]

[IMG="6.jpg"]http://imgsrc.baidu.com/forum/w%3D580%3B/sign=983f4aefadec08fa260013af69d53c6d/359b033b5bb5c9ea7af2edb3d839b6003af3b359.jpg[/IMG]

[IMG="7.jpg"]http://imgsrc.baidu.com/forum/w%3D580%3B/sign=31be455c2b9759ee4a5060c382c04216/c8ea15ce36d3d5398f442e923787e950352ab061.jpg[/IMG]

[IMG="8.jpg"]http://imgsrc.baidu.com/forum/w%3D580%3B/sign=95e06a4a2534349b74066e8df9d114ce/a2cc7cd98d1001e989cc9f5fb50e7bec55e797ea.jpg[/IMG]
[Huawei Mate 20 Pro Questions & Answers] galaxyYtester:
That would work if the cause was poorly cured glue, but based on the pictures posted so far, the green hue seems to originate from the display panel itself, not from a discolored layer on top of it. The hue here is most obvious when the display is showing a dark gray image, a hue problem resulting from poor glue curing would be most obvious when showing a bright white image.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
When I placed my order for the Twilight colour on Thursday I was told that's its a 1-2 week wait for stock, the black one was due back soon. Although stock for orders and replacements might be from a different pool, I'm not sure.
[Huawei Mate 20 Pro Questions & Answers] Nicelysedated:
Heat from the display degrading the glue
[Huawei Mate 20 Pro Questions & Answers] POLO_i780:
How are you guys able to identify the display maker?
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
To be fair they could be talking nonsense. They told me 3 days when I ordered a replacement last Tuesday for twilight but that's been and gone. I know it says 1-2 weeks on the website but I think that's what they put automatically. Who knows!
[Huawei Mate 20 Pro Questions & Answers] bazda:
Device Info HW app from Play Store.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Yeah most likely they are, problem is they don't have any guarantees on dates which is frustrating.
[Huawei Mate 20 Pro Questions & Answers] POLO_i780:
Thanks a lot!

I have a BOE display it seems, hence I am not having these issues.
[Huawei Mate 20 Pro Questions & Answers] MartPwnS:
The first dead pixel (black) appeared on my BOE screen. I doubt i can file a warranty claim for such a small issue but i just wanted to let everyone know.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Add my LG-01-18-10-51 to the list. Day 3 and the bottom right corner is beginning the green.
[Huawei Mate 20 Pro Questions & Answers] theejay0625:
Hi! Im considering to get this mate 20 pro but i saw this thread. Would you still recommend it? Planning to get note 9 or mate 20 pro
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Yes once the green tint issue is fixed
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Here's pics. I will be contacting clove asap and since they don't open til Monday, I'll have to see what happens. I'll try to have a replacement sent to me. Hope they do the right thing and cover the shipping
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
Personally I would wait a bit until this situation is hopefully rectified, if you buy now it's a risk as to whether the screen would have this issue or not.

I just returned my phone this morning, was tempted to ask for a replacement but the fact they still had stock made me think it's the same batch so I didn't bother.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I've just been to the service center that Huawei use in the UK "iSmash" and the guys I spoke to had no idea about this fault. They did say in their experience it's a hardware issue though.
[Huawei Mate 20 Pro Questions & Answers] f1br3opt1c:
Latest victim of green tint on second day in Malaysia :( Sent it back to Huawei, hopefully get a 1:1 exchange with BOE display.
[Huawei Mate 20 Pro Questions & Answers] POLO_i780:
I would recommend trying to find out what Displays the one you'd get would have. It seems here in South Africa we got BOE display units, so not having any issues.

It does seem to be a bit of a lottery though.
[Huawei Mate 20 Pro Questions & Answers] gailfriz:
Did you purchase from the physical branch or online store in Malaysia? Also did they inform you that they were gonna fix the screen or do a 1 to 1 exchange?
[Huawei Mate 20 Pro Questions & Answers] f1br3opt1c:
Purchased from one of their authorized resellers physical shop. First they said would change the screen but I told them I dont feel happy with a new phone that needs a screen change as it might have other issues in the future after being opened up.

So I'm asking for a new device. They told me that they'll get back to me so I had to leave my phone there with them. Will keep pushing until I get a new device. Not going to settle just for a screen replacement.
[Huawei Mate 20 Pro Questions & Answers] POWER1FM:
How do i check what display i have?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Download this app
[Huawei Mate 20 Pro Questions & Answers] POWER1FM:
Lg 01-18-10-51 how many are fault?

10% 20 or all of them?
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
Can anyone with BOE without problem post a picture under the same conditions (lowlight, dark theme)? Thanks!
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Nobody knows. I have a 51 on day 9 and fine so far
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Look back at my recent post here. Does it look like yours
[Huawei Mate 20 Pro Questions & Answers] domi497:
Can anyone who has BOE screen send a picture of the screeen in order to make comparison with the LG one? Wondering how the good one looks like
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Mine is the same colour over the whole dialer keypad. In the photo yours looks green at the corner but could just be the photo itself.
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
I hope this helps.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
Looks like my replacement will be going green on the right. Can see it faintly already in under 24 hours
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Seems also with BOE the problem with glue is the same
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
No, the screen is alright. There is no green cast and light bleed.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
https://www.oled-info.com/some-huaw...2Yo5mcB6J7NZWNdlw4uxIPemtMXFKzy6qoFVCHW7NRjlw
[Huawei Mate 20 Pro Questions & Answers] Galweissman:
Hello From Israel

I belive I'm one of the firsts who bought it in Israel.

Damn. This is annoying. Have it for only 1 day.

[IMG="1"]https://i.imgur.com/f9zuleQ.jpg[/IMG]

[IMG="2"]https://i.imgur.com/SiEEUjI.jpg[/IMG]
[Huawei Mate 20 Pro Questions & Answers] leo72793:
True true just much less reporting i guess. Kinda upset. Apple had the same issue and they could isolate the issue to production models
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
LOL. Phone Radar wrote that Huawei sourced OLED panels from BOE and LG then this site somehow decided to blame BOE for this even when all complains are for LG panels?
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
I have a replacement for my 51 batch lg. The replacement is also 51 batch. So far cannot see for sure the green tint yet but the phone is only a few hours old from starting.
[Huawei Mate 20 Pro Questions & Answers] da1e8:
Keep us informed as I'm going for my replacement tomorrow and I assume it will be the same batch too also where did you purchase from
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
I got my phone from Vodafone and also my replacement is from there.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
Lol...
[Huawei Mate 20 Pro Questions & Answers] da1e8:
Ok well hopefully you have no more issues I'm getting mine from carphone warehouse
[Huawei Mate 20 Pro Questions & Answers] DJcOOkie:
My Mate 20 Pro Hulk edition is getting angry...
[Huawei Mate 20 Pro Questions & Answers] kandem:
Hope for everyone.

My lg51 dual Sim it's fine after 12 days

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Dams11:
The problem is only witch LG or also witch BOE?..
[Huawei Mate 20 Pro Questions & Answers] manfredek:
May I ask you to pull your notification bar down and then take a photo? It makes the screen even more darker and shows up any imperfection more clearly. I have LYA-L29, LG-01-18-10-51 screen and mine looks the same in that condition (dark environment and minimal brightness), but when I additionally pull down notification bar - green edges starting to come out (very slightly but noticeably). For now, it doesn't bother me at all. Thanks.
[Huawei Mate 20 Pro Questions & Answers] gailfriz:
Yeah I would want a 1 to 1 exchange rather than a screen replacement. Do you know if we're allowed a refund? Cause so far it's kinda upsetting that there's no official reply from Huawei regarding this widespread issue. How long has it been since you left your phone in the shop cause I'm pretty sure theres a lot of stock now.
[Huawei Mate 20 Pro Questions & Answers] diegosaravia:
Hi guys just found this thread. I can confirm I bought my first mate 20 pro a couple hours after the release keynote. Had to return it because of this screen issue. I'm now on my second one and this one is having a very small tint on the top corners but not as much as the first one which was all over the screen edges. But I'm thinking this second phone I got will just get worse over time since on day one it didn't have it.... Seems it's a widespread issue 2/2 for me...
[Huawei Mate 20 Pro Questions & Answers] Furymaker:
well damn, few seconds searching for mate 20 pro screen issue and I find a ton of these problems, looks like I will return my phone as well, I loved the phone, edge is just weird to use and now screen issues, on right edge of the phone and bit around the notch, weird, what do I choose now as my next phone?
[Huawei Mate 20 Pro Questions & Answers] denzel09:
I have the same problem, Lg screen. I'll send it to huawei the next week. Hoping that they can fix the problem with a new screen.
[Huawei Mate 20 Pro Questions & Answers] ero69:
First official Huawei (Finland) response/action:

Source: https://www.gsmarena.com/huawei_finland_will_replace_mate_20_pro_handsest_with_faulty_screens-news-34052.php
[Huawei Mate 20 Pro Questions & Answers] da1e8:
Has anyone got a boe screen from carphone warehouse
[Huawei Mate 20 Pro Questions & Answers] leo72793:
xD just Finland? Better reach out Huawei!

EDIT: Alright! UK Models included! Additionally, a Mate 20 Pro owner posted a reassuring answer in the Huawei UK community forum saying that he visited the support branch in the country and spoke to the staff there. They said they are aware of the issue and will replace the faulty devices with no questions asked. He also warned that if other service centers want to repair your device, you should decline and demand a replacement, it's your right to do so.

Now if clove gets a 8gb 256 ill swap for that :D
[Huawei Mate 20 Pro Questions & Answers] lazex:
In Russia, already recorded three facts of the green screen. LG screens. The screen starts to turn green 4-7 days after the first use.
[Huawei Mate 20 Pro Questions & Answers] vimto25:
Can someone here give me some advise please.

I have a mate 20 pro I purchased privately on launch. I think it was there upgrade.

My phone has the green tint problem.

As i can see huawei seem to replace no questions asked.

How would I go about getting mine replaced as I don't have a receipt as I purchased this privately, will huawei need a receipt or will they honor the warrenty regardless because its a new device. Thank you
[Huawei Mate 20 Pro Questions & Answers] Tiago A:
That's why you should never buy the first ones. Just relax, hang on, have a beer and wait two months and then buy it. Control your feelings. Don't let them control you. Be reasonable, not emotional. And always remember: do not rely on youtube channels. :cowboy:
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Is not only at lg panels, it happens also on the BOE panels

---------- Post added at 07:43 ---------- Previous post was at 07:37 ----------

Exchange it for another one

---------- Post added at 07:44 ---------- Previous post was at 07:43 ----------

Exchange/ swap it, its your right that you have an good screen.

---------- Post added at 07:46 ---------- Previous post was at 07:44 ----------

It happens even on the LG and BOE screens.

---------- Post added at 07:47 ---------- Previous post was at 07:46 ----------

Totally right, how long should you wait when the child sickness goes away from this phones have?
[Huawei Mate 20 Pro Questions & Answers] Tiago A:
Well, this is relative. You must be in the control of your mind. Otherwise, you'll be in trouble in life. I can easily wait two, three, four and more months to buy it. This is just a piece of technology, you'll buy it, use and then looking for a better one. That's how we are.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
True, but didn’t they learned from other models what they did wrong or very stupidly bad.... the phone has great hardware but the OS/software is really bad..
[Huawei Mate 20 Pro Questions & Answers] lazex:
We asked for clarification in the store Huawei. Here is what they said to us:

It seems that Huawei does not want to recognize the poor quality in their smartphones.
[Huawei Mate 20 Pro Questions & Answers] Tiago A:
They just ignore it because people make queues to buy it even if it isn't working properly. They spent a lot of time on the savoir-faire and even so delivery some faulty ones. Why the heck to use three different displays in one same phone? It's not surprising that are emerging faulty ones. It's more than obvious that it would not end well. Money talks. The software will not give you a headache like a hardware issue. Anyway, I'm really satisfied with my 10 pro and I pretend to keep it for more 6 months. The phone is just great.
[Huawei Mate 20 Pro Questions & Answers] Furymaker:
If both panels have the issue, wtf am I supposed to do, ask for a replacement and it still may happen?

How do I know which panel is inside if its a sealed box? What do I tell to the store? Is it phone color related or?

I have LG panel inside blue edition with that fancy new back.
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
Right. But then I wouldn't get a discount buying it new on contract, with huge cashback options + Watch GT + wireless charger. They offered this in the UK only if you pre-order :) So waiting a couple of months the phone would be £900, this way it is around £550 :)