yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
I'm also waiting my 2nd replacement from Vodafone.What colour is the one they sent you? And how long it took from the day you asked your phone to be replaced?thanks
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Question, do you have insurance with them? Only because I get my Twilight model today as it's been on back order for a week and I noticed that if you have insurance with them you are supposed to get a next day replacement from them, so it may be worth it whilst this issue is being resolved.
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
UPDATE: New phone received. Twilight so new batch. Screen is LG-01-18-10-43. Let's see how it gets on over the next few days.

---------- Post added at 11:01 AM ---------- Previous post was at 10:50 AM ----------

Twilight, ordered last Tuesday, would have come next day if they had it in stock, only back in stock yesterday

No insurance
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Ok thanks, I'll prob get the same screen, will check when it comes.
[Huawei Mate 20 Pro Questions & Answers] Indy121:
This is strange... after the update on O2 yesterday, I checked Device Info HW and my screen model has changed from the above to - LG-01-18-10-51...

Not sure how I upload images to share the two screenshots.
[Huawei Mate 20 Pro Questions & Answers] tokyo72uk:
Same here after yesterday's EE update.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
thats because all we see is the screen drivers which can be updated. the number after lg doesnt matter. i too just got a replacement that is an LG screen. not too happy but ill see how it goes
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Yes makes sense because mine is now 51 after an update. So we can ignore the numbers it seems. Wonder if the LYA-L29 vs LYA-L09 has an impact on screen?
[Huawei Mate 20 Pro Questions & Answers] bazda:
Ive got refund right away, they say they aknowlage the problem. Still they didnt have another batch in stock. Im free of Hulk now.
[Huawei Mate 20 Pro Questions & Answers] @home:
Took mine back to CPW today. Green all down the right side of screen.

Hopefully next one will be right.
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
New EE replacement.... Another LG unfortunately (LG-01-18-10-43), was hoping for a BOE. We'll see if it's a good one or not. Got it running a video 24/7 for a few days
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
Green is my favorite colour :(
[Huawei Mate 20 Pro Questions & Answers] roosta:
This is sad news guys, sorry to all affected. Please make sure you report it here, email Huawei, go on live chat, tweet to Huawei and share in Insta/FB...the more its out there, the higher the likelihood of a response.

RoOSTA
[Huawei Mate 20 Pro Questions & Answers] christos299:
I have a LYA-L09 model with an LG display (according to Device Info HW).

I have had the phone for 10 days, no green-bleeding issues so far here.
[Huawei Mate 20 Pro Questions & Answers] joeyzbg:
I went to the Huawei Service Centre in The Netherlands today.

The guys straight away changed the screen and the green glow is gone now.

Both my old and the new screen are from LG

I didn't bother trying to exchange the phone for a new one, because my provider should take care of this and i had to go trough a lot of hassle to get that done.
[Huawei Mate 20 Pro Questions & Answers] @home:
Does the green tint show straight of the box or over time?

I didn't notice mine till I read this thread.
[Huawei Mate 20 Pro Questions & Answers] vwite:
I noticed it out of the box but got worse overtime
[Huawei Mate 20 Pro Questions & Answers] stewartk:
You know what, using the xda app shows the fault really well. I'm still waiting for my 3rd fone

Has any one from Vodafone had a replacement this week
[Huawei Mate 20 Pro Questions & Answers] tusenkonstnar:
Where do I find this app?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Lol Google XDA labs android
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Play store
[Huawei Mate 20 Pro Questions & Answers] Furymaker:
i contacted huawei sweden but they didn't reply yet, store where i bought the phone told me to send it back and they'll review the unit and refund or send a new unit if i wanted to, so i just asked for a different unit.

It will arrive tomorrow, hopefully not an LG panel and if it happens again I'll go straight to the Huawei with the warranty and ask them to replace the screen on the spot.
[Huawei Mate 20 Pro Questions & Answers] @home:
Thanks.

I'll have a loo straight away when I get my replacement.

k

I just hope it's not worse than my first one, as that had the green tint but it wasn't drastic.
[Huawei Mate 20 Pro Questions & Answers] moriartyx:
I think there is one clue. Some users notice on 4pda (Russian) that green problem started after charging the device by 40w charger.

For me it's make some sense, because I was using this charger maybe twice and have small green tint without getting worse after 3 days after last charge.

Who has this problem can you tell how often do you use 40w charger? Or maybe someone can test this :)

As for now I won't be using it and we'll see.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've not used the charger. I've been using a block charger to charge a few things.
[Huawei Mate 20 Pro Questions & Answers] marcadam:
I'm done with Huawei, mine is going back for a refund; I've had enough of Huawei's s****** quality control and Argos' s****** drop shipping services and their even s*****ier CS who don't know what The Consumer Rights Act 2015 is.
[Huawei Mate 20 Pro Questions & Answers] skoobee:
I have used the charger every night and don't have the issue. LG 51
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
I use a standard 2.1 A charger.
[Huawei Mate 20 Pro Questions & Answers] achie010:
Bug?

I personally think it is a bug of some sort (or a bug of the screen itself=, because even i got the greenish back 'light' (oled doesn't have backlight I know) (screeb: LG 51) and every, literally, every other color doesn't cause any greenish hue. When for example I disable the notch, the greenish hue at the notch dissappears like a mofo. With a software update for example, that you can't lower the brightness could fix it or they use another type of grey/brown (I can't even tell what the original color should be). Correct me if I'm wrong, thanks in advance (got the phone for 6 days right now) .

---------- Post added at 09:45 PM ---------- Previous post was at 09:24 PM ----------

I personally think it is a bug of some sort (or a bug of the screen itself=, because even i got the greenish back 'light' (oled doesn't have backlight I know) (screeb: LG 51) and every, literally, every other color doesn't cause any greenish hue. When for example I disable the notch, the greenish hue at the notch dissappears like a mofo. With a software update for example, that you can't lower the brightness could fix it or they use another type of grey/brown (I can't even tell what the original color should be). Correct me if I'm wrong, thanks in advance (got the phone for 6 days right now) .
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Because each pixel has its own illumination the top of the notch will not show green if you turn it off. There is no backlight.
[Huawei Mate 20 Pro Questions & Answers] touchyandalou:
Interesting. Did they give you any indication of what they thought was causing the fault?

Bad screen? Glue problem?
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Something I wanted to ask on the advancement of the green issue.

Did the brightness influence how fast the green issue advanced?

Like did you use the phone more during daily ( when there's high brightness ) or at night ( when the brightness is lower) ?
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Where are the all BOE's when you need one? Can anyone name a region or a store that sells those? Does vendors have that sort of flexibility to pick n choose parts manufacturers? I'm really holding off replacing my mate 10 pro with a note 9. After reading this thread since day one, I am one of those who thought they better play the waiting game and canceled my excellent preorder deal due to the lack of warranty in the US. Shame!
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
Honestly I'm so F'ed off right now. Why is Huawei still shipping LG screens. I'm even more pissed at LG. ONE Job, just One. Got my replacement and it's even worse than the first within 24 hours
[Huawei Mate 20 Pro Questions & Answers] UM Marneus:
One more here..

I have my Mate 20 Pro since day one, but the goo effect only began today.

That's ridiculous for a 999 € phone...

I'll try to exchange it at my nearest carriers dealership tomorrow.
[Huawei Mate 20 Pro Questions & Answers] ABC_Universal:
BOE was supposed to be the main supplier but its capacity is limited. As a result Huawei's initial order was 1 million screen units from BOE and 2 million units from backup supplier LGD. There are and there will be a lot of LGD around unfortunately.
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
I kinda read that amazon. Com/UK offers a return period deal: pick a product now and you'll have till Jan 31st to return, if that applied for the phone I'll get it so I can test it properly.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
LG display here. Definetly getting worse. Clove is being a bit of a PITA to work with RN
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
Day 1?? you mean since October 16? and may we all know which supplier your screen from??
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
[IMG="LG GLUE"]https://preview.ibb.co/gBc6YV/null.jpg[/IMG]

DAMN LG, WHY USE THIS IN STICKING OLED SCREENS??
[Huawei Mate 20 Pro Questions & Answers] joeyzbg:
The guy had no idea, he read some posts online about it but never seen or heard about it himself.
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
HAHAHAHAH dam* son HAHAHAHAH Nice one
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
I am having the problem, Australian Dual SIM (LYA-L29) preorder. LG screen. Mine is more subtle than some, only being really noticeable in the lower right hand corner. It is gradually creeping in around the top and left hand sides however.

Huawei Australia have asked me to go through their usual repairs process via their website with a 3-5 day turnaround, "to assess the device" not confirming that there is an issue from the photos I've sent them (but that would be standard procedure - wouldn't expect them to promise anything before they've checked the device themselves). As I bought it through JB, JB have said to take it to a store for inspection and possible sendoff or on the spot replacement. A couple of employees have said they've read about it but haven't had returns yet so I'm hoping it's only a minority of handsets, but I can see most people not catching it if they are only affected as lightly as my phone - I look at phones all day long for a job so I've got sharper eyes for this stuff than most.

I'll probably see if they'll replace it and pray for a screen that is either not affected or very visibly affected so Huawei have to acknowledge the fault if I send it to them directly, as in its current state I could see them not acknowledging it.

Have we had any actual confirmed reports of affected BOE screens yet? I've not actually read any so far. Wouldn't be surprised at LG making a dud display - if I'd known it was an LG panel I might not have preordered.
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
bro i went to megamall to check the phones they are selling. and i installed Device How in their test units and found that all of them are using LG screens....51, and 43...
[Huawei Mate 20 Pro Questions & Answers] Merlinux:
On the Polish Huawei Facebook page a few users have said that "there are cases of it occuring on BOE screens, but on a much smaller scale"

I'd really like to buy this phone... (I am in Australia as well), but really really really don't want to have to send it back or **** around with warranty claims...

At the moment its still difficult to gauge roughly what percentage of sold phones are affected. Obviously people with a problem are the first to come forward, but would love to hear how many people have purchased and haven't had a problem... A poll even could be handy (although again, will most likely be skewed with people who have an issue usually coming to research, write about it vs people who don't have an issue just enjoying their phones and staying quiet)
[Huawei Mate 20 Pro Questions & Answers] tusenkonstnar:
Embarrassing. I have installed DevCheck but can not anywhere find info that points me to if I have LG or BOE? Where shall I look?
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Are they first hand experience though or just repeating what they had heard?

Yeah it would be heavily biased as no one is going to log in/sign up to vote if they don't have an issue, though I recall seeing a poll on here before I registered. On the other hand I'm not sure everyone will spot it if they have one of the milder cases. If only Huawei would come out and confirm the issue and the cause, but I suspect we won't see anything publicly from them, just repairs/replacements for those who go through the process, and shipping non faulty screens from now on. Just hope that process works. Easier for them that way and they would lose less customers than if they made an announcement and brought it to everyone's attention.

My advice is that it's the phone of the year, just hold off purchasing until later shipments and confirmation that those aren't affected.

In the 'Touchscreen' entry in the General Tab, the string there will have either LG or BOE (I believe, haven't seen a BOE one first hand) in it.
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
Device Info HW
[Huawei Mate 20 Pro Questions & Answers] Merlinux:
Appears to be what they heard or have read elsewhere.

I haven't personally seen anyone flag the issue and mention a BOE screen.

Everyone with an issue seems to be LG.
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
Later in a while mate.. when i got home i will take a photo of my Mate 20 Pro on hand using BOE screen :)
[Huawei Mate 20 Pro Questions & Answers] tokyo72uk:
Received replacement handset from EE. Unfortunately another LG panel. The bottom of the screen has a slight green cast. Would not notice it if I was not looking for it. Will see how it goes.
[Huawei Mate 20 Pro Questions & Answers] defendergr:
I have LG panel and looks good at the moment my panel is Synaptics-LAYA171020-LG01-18-10-51
[Huawei Mate 20 Pro Questions & Answers] shadowrukia:
returned mine and got a brand new samsung galaxy note 9 for only $1000 aud. better deal I think, huawei will never get my support again at least never pre ordering ever with them..
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
How are you finding the note 9 in comparison? Was all set to buy the Mate 20 pro but I'm thinking I'll go for the Note 9 as well. It's not really the fact that they've had problems it's the way it's been dealt with. Having had to rely on Huawei CS for warranty before it's not something I want to do again!
[Huawei Mate 20 Pro Questions & Answers] shadowrukia:
A lot better, probably better warranty for one and free wireless headphones. and a lot cheaper then the ****y faulty bs huawei is pulling off.

Yes im very mad. I was so disappointed when I got my phone mate 20 pro its such a high risk and not worth it spending aud $1600 on that hell no.
[Huawei Mate 20 Pro Questions & Answers] tusenkonstnar:
Thanks, seems I have an LG display. I can not see went green bleeding but I guess it can show up aftera few days
[Huawei Mate 20 Pro Questions & Answers] stingray454:
Here is how you can see what display you have: https://forums.hardwarezone.com.sg/117339454-post2681.html
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
[IMG="BOE MATE 20 PRO"]https://image.ibb.co/gsyrYV/11111.jpg[/IMG]

Here is my Mate 20 Pro using BOE Screen :)
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Posted mine off at Currys DPD Collect point and thought I'd go check the on display model and it's fine. Wasn't connected to the app store though to see what screen it was.
[Huawei Mate 20 Pro Questions & Answers] UM Marneus:
Day 1 in France was the 26th October.

My screen is unfortunately a LG...
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
This is BOE screen. It got very greenish on the right edge :)

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
Update picView attachment 4636533

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Oof, well there goes the idea that BOE is safe. Thankyou very, very much for posting this.
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
[IMG="boe night"]https://image.ibb.co/czwOfA/333.jpg[/IMG]

another dark room shot... BOE Screen
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Im not sure if its reliable checking the touchscreen model. When i got my 2nd replacement the screen model ending was 43 but after updating to the latest firmware it was changed to 51. So thats that. Still waiting for my third repalcement on the 26th of the month!
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
Yeah maybe, touchscreen model is not reliable, maybe the manufacturer will do?.... by the way do u saw some mate 20 pro user who returns their unit as well?. i was just curious as there are no mate 20 pro test unit when i went to smart megamall.
[Huawei Mate 20 Pro Questions & Answers] stingray454:
Yeah the number is only the firmware version as I understand it, so that will change when you install updates. I don't think it's a software issue, so I guess the firmware version isn't really relevant (but we don't know for sure what's causing it). There are also reports of good LG screens and bad BOE ones, although the vast majority of the bad screens seems to be LG.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
What's the next best phone to this. Pixel or one plus
[Huawei Mate 20 Pro Questions & Answers] magnatom:
That's me got my replacement device. It's an LG screen, which is concerning. Can I see green glow....hmm, maybe. I'll see what it does over the next couple of days....
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
both have pluses and minuses

Personally I think Pixel but its opinion, the one plus is the best value by a mile

(compared to mate 20 pro)

Pixel 3 xl

+better speakers

+ best software going

+ just as good caamera

-expensive

- worse battery life

one plus 6t

+cheapest by a long way (but on contract its not)

+/- medium battery life

- no stereo speakers

- fingerprint and face unlock not as accurate as mate 20 pro

+better software with regular updates

- worst camera out of the 3
[Huawei Mate 20 Pro Questions & Answers] vodovodo:
None if these are u 2 options the get the previous models and save alot of money pixel 2 or oneplus 6 or even the 5t, that was an awesome phone

Right now till Huawei gets the screens fixed the beat phone is note 9 , specially that freaky powerful 8gb ram one.

Its the only complete package right now in the market.
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Nah, didnt see anyone returning their mate 20 pro. Most users here in the Ph wont notice it, unless a major local network reports it. I got one in Cabanatuan. They have test units in smart shop and huawei store. Try going to a huawei kiosk inside cyberzone. Near the elevator, they might have one there.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Two brands I can't buy Samsung and apple. So note is not an option. Lol
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
Why can't you buy apple or samsung? Note 9 is by far the best alternative to P20 pro.
[Huawei Mate 20 Pro Questions & Answers] sirpaul82:
That is absolutely perfect screen

Wysłane z mojego LYA-L09 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
i already did..went to cyberzone and checked their test units they all have LG screens as well..will go tomorrow to the shop where i bought mine and will check the test unit if they also uses LG.
[Huawei Mate 20 Pro Questions & Answers] palexr:
Xiaomi Mi Mix 3, much better value and no notch.
[Huawei Mate 20 Pro Questions & Answers] jcik68:
[MENTION=3241487]Zanr Zij[/MENTION] Can you take a picture with chrome in incognito screen and lowest brightness? This picture seems ok to me
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
LG G3 had a problem with screen too... was a connector wire onto main mobo, I know I had to take mine apart and glue some card to press the connector into place. This worked for a while, in the end sent the thing back to LG for repair, then sold it.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
So clove is now being a pain to contact (granted 5+ hours ahead in time, I email them at 6am usa time and that would mean 11am their time with no reply, multiple days later BTW) and I may have to use PayPal to make a full on claim.
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
It's my friend, not mine. He wish to get LG screen after face that problem [emoji23]
[Huawei Mate 20 Pro Questions & Answers] Reuben_skelz92:
Don't forget the pixel 3 XL has distorted speakers issued
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
Just been into carphone warehouse. They said they are aware of the screen issues but they've received a bulletin today to say that the green tint is normal and that affected phones won't be considered faulty or repaired/replaced under warranty. I think the answer is to return it within 14 days for a refund and buy it again if/when the issue is resolved. I certainly wouldn't want to own one after the 14 days cooling off period as it looks likely you'll be stuck with it with no support from Huawei. Absolutely disgraceful!
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Lovely. Guess they truly don't do not give a **** about us
[Huawei Mate 20 Pro Questions & Answers] rownesm:
Hello, my English is not very good so I will use the translation. I ordered from China, but LG's panel will come out I'm afraid so. What is the probability of the LG panel? I live in Turkey and it will be my device without any warranty. I'm so scared. What is the likelihood that BoE will display?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
You have a 67% chance of it being LG since BOE only did 1/3rd the displays.
[Huawei Mate 20 Pro Questions & Answers] rownesm:
BOE is highly unlikely, then, isn't it?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Pretty much. Some are getting them but it's not common yet
[Huawei Mate 20 Pro Questions & Answers] rownesm:
the device is not guaranteed. That's why I'm so scared.
[Huawei Mate 20 Pro Questions & Answers] Manos_the_Greek:
Guys has anyone got the phone in the UAE yet ? Is the screen ok ?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Yep. I'd advise against clove.co.uk right now, bring a true pain to work with
[Huawei Mate 20 Pro Questions & Answers] gaprofitt:
Mine came yesterday, LG screen. I haven't noticed any issues so far at all..
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Where did you order from
[Huawei Mate 20 Pro Questions & Answers] Billy Madison:
V40. Same triple camera setup. Only lacks in-screen FPSensor
[Huawei Mate 20 Pro Questions & Answers] Pr20:
I am so ready to order it but being in US I need to confirm that its ok to return it in case the screen issue happens. So far no reply from the ebay seller.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Considering this is the 14th day since they invoiced them that's discraceful. Absolute joke. Pure thoroughbred Shyte.

Edit:- just been to Carphone Warehouse, that statement is not true. Replacement ordered. The manager showed me their bulletin page from their intranet and no mention of the Mate 20 Pro. The UK warehouse currently have 500+ twighlight phones just arrived into stock.