yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Got my replacement and it's LG. Doesn't look to bad to be honest yet but keeping eyes on it like a hawk. Bet the people who run the Huawei Twitter accounts can breathe easy for a while lol.
[Huawei Mate 20 Pro Questions & Answers] GiancarloMorr24:
What sorts of issues are you running into with a Clove? I've also purchased from them and mine is now glowing green.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
1. Being completely slow on responding. ( 2 days go by with ONE email exchange. Yes i correspond in a fashion that accomadates both time zones. )

2. Forcing ME, to pay return shipping, which is QUOTED at nearly 100USD to send it back.

Im in contact with paypal to see if they can get in touch with them to fix this now, before i file a claim. Sure, Clove initiated a RMA, but once you do that, they basically go GHOST. Its to the point, i may have to file a claim.
[Huawei Mate 20 Pro Questions & Answers] GiancarloMorr24:
Interesting. I’d hate to have to pay out of pocket for the return, so I may follow your lead and contact my credit card.

I know what you mean about slow communication. I emailed them on Wednesday morning about this issue and I still haven’t heard back from them.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Don't worry. I'll keep them busy.
[Huawei Mate 20 Pro Questions & Answers] tdw197:
The UK thing is BS. I received my twilight L29 from three today and it has a BOE screen.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Paypal advised me to make a final contact in good faith. Paypal have put forth some money towards shipping, and i told them to have a complete label prepaid to me ( charge my paypal account ) because they get better pricing than we do, to return it and be done before i file a claim. WEll see what happens monday by noon
[Huawei Mate 20 Pro Questions & Answers] Spood:
I think I'll just cancel my preorder after all. Running out of time to fill the Watch GT paperwork, the Twilight color isnt even in stock on Amazon France yet whereas other colors are. And I see that they are doing another special offer with a NanoSD and a wireless charger for orders between nov.8 and jan.13.

So I'll just cancel it, give them a week or two to fix the issue, watch Black Friday to see if there isnt a Note 9 for around 600€, and order it again afterwards

if the hulk issue is fixed by then.

If it's not fixed and I havent found a better deal for another flagship, I'll just give up on Huawei and wait for the spring releases, which should also have 7nm SoC now.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Good to hear.
[Huawei Mate 20 Pro Questions & Answers] niclas90:
5 days in. LYA-29 Twilight with LG panel.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Visited my operator today for a repair/replacement.

Was told only repair is possible through Huawei, no replacement on place. **** provider 3 Austria...

Went to Huawei Service center, just told them I have a problem with mate 20 pro and they instantly asked if it was the green screen issue :)) .

While waiting for the paperwork I chatted a bit with the guy and was told there's been quite a few reports on green screens, and that they're aware and that their current goal is to

get rid of all the green screen devices either by replacing the screen or by replacing the phone.

Sure I went with the replacement and it's going to take about 1 or 1.5 weeks because they're expecting a new batch that are fully screen free faults ( repair was about 3 weeks as they have to send the phone away ).

So currently I'm waiting. Even tho I had pics and proof of my screen Issue I wasn't asked to show them ( There were like 30 people waiting in line, and I feel like more than half were there because of green screens )...

Pre-final note is that they say if you encountered the green screen problem within the first 14 days you will get replacement of the phone, If it happened after 14 days then your phone will be sent to repair and have It's screen replaced.

Final note, a lot of people **** talked about the Huawei support, I don't know about other countries but here in Austria they're great, both on call, live chat and in person support, and they are aware of the Issue and their goal is to

deal with every customer and make sure that they get a fully fault free device.

Hope everyone will have their phones replaced or repaired!
[Huawei Mate 20 Pro Questions & Answers] roosta:
Any reports from AUSTRALIA on this device?

Retailer JB HIFI sell them. I'm interest to put a dev app on the display phone to see if their batch like the UK is LG screens.....

Everyone affected: Please be as vocal as possible about it. Tweet, email, text or call HUAWEI about it....or some less fortunate folk with this problem is other countries may get left in the cold.

RoOSTA
[Huawei Mate 20 Pro Questions & Answers] Itaintrite:
Yeah, I'm done with this. Huge shame as I was pretty excited to try out the best-in-class camera set-up. Better luck next time, Huawei.
[Huawei Mate 20 Pro Questions & Answers] ABC_Universal:
It compared mate 20 pro with note 9, concluded that there is problem but not as serious as reported, suggested that Huawei should tune up the minimum brighness to make it less noticeable, and blamed people trolling and exaggerating the issue……
[Huawei Mate 20 Pro Questions & Answers] nikooe:
I just received mine today and it seems like I might be having some screen issues as well. This is an LG screen.

It would be awesome if someone with a Boe screen uploaded a photo of their screen doing the uniformity test in dim light. Want the see how uniform the color is. My buddy doesn't have an issue, but the gray test in dark room is like different shades of grey.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
The problem is that it's burning in or becoming hulk mountian dew colored. Right now line at 15% using auto I can easily see it on XDA.
[Huawei Mate 20 Pro Questions & Answers] romolett01927:
I state that I do not understand Chinese, but I noticed in the video that after using an application the screen improves significantly ... that application is not mentioned in the video?

Inviato dal mio iPhone utilizzando Tapatalk
[Huawei Mate 20 Pro Questions & Answers] GrumGrum:
Didn't think do, I don't even think they have acknowledged it on their forums. They just seem to be sweeping it under the carpet.

My brothers LG screen one still seems to be perfectly fine, so he's sticking but all these replacements and still issues, worries me slightly they expect us to just get on with it.
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
This will hide the problem, it will not solve it.
[Huawei Mate 20 Pro Questions & Answers] ABC_Universal:
Actually he just reduced exposure of the camera claiming that it would be closer to what human eyes see. He's saying that the green tint shown over the internet was much exaggerated by long camera exposure.
[Huawei Mate 20 Pro Questions & Answers] Nghtmare:
I received my replacement yesterday from Sky and its worse than the previous one. I noticed the issue the first day I received the phone on the 26th. I had the issue only on the lower right corner of the screen. They had asked me to send pictures, wait for stock, sent the phone and then wait for a replacement. I got it yesterday and this one has the bottom half of the screen with the green tint, that is within 2 minutes of taking it out of the box. They both had LG screens. I am waiting for them to call me today.
[Huawei Mate 20 Pro Questions & Answers] romolett01927:
So we should find a way to reduce the exposure of our eyes ... LOL

Thank you [emoji6]

Inviato dal mio iPhone utilizzando Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Xalies:
I got mine through optus and I just dropped it into a store today for replacement
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
Aha... why the other phone don't have same problmes with same exposure???? :p :p
[Huawei Mate 20 Pro Questions & Answers] romolett01927:
have you already tried to do an hard reset as this site suggests?

https://dnd.com.pk/huawei-mate-20-green-edges/154733/amp

Inviato dal mio iPhone utilizzando Tapatalk
[Huawei Mate 20 Pro Questions & Answers] kirkdis:
Did you sent it in to huawei or did you get in contact with one of their repair centers? How long did it take to process?

Salamat
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Was it replaced on the spot?
[Huawei Mate 20 Pro Questions & Answers] Xalies:
*Option 1, Mask the problem

*Option 2, Hide the problem

*Option 3, Typical call center tech support "fix" that never works as its a hardware problem not caused by software but no matter how many times you tell them they still insist that you do it.

---------- Post added at 09:11 PM ---------- Previous post was at 09:07 PM ----------

unfortunately not ... but on the bright side they lent me a Samsung J1 Mini, so thats a WIN :(
[Huawei Mate 20 Pro Questions & Answers] giorgoxxi:
Not true. I have a BOE one bought from the UK (MPD). Although LG does seem to be the preferred option over here.
[Huawei Mate 20 Pro Questions & Answers] tokyo72uk:
Given up after 2 devices. My OnePlus 6T arrives today. It'll keep me entertained until the S10 or P30 Pro early next year.
[Huawei Mate 20 Pro Questions & Answers] Indy121:
Got my replacement phone from o2 yesterday. Brilliant service, came to me the day after I called and replaced the phone at my doorstep. Another LG screen, but seems perfect... At the moment. Only problem I have now is with the finger print recognition. Seems to be playing up.

Also got confirmation of the free gifts from Huawei.
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
You must sent it to Huawei Service Centers. CITY LIGHT is their service center.. then you will need to fill up a form. then will call you if the replacement unit is ready... by the way where in the PH are u located?
[Huawei Mate 20 Pro Questions & Answers] Mennooo:
Finally, a BOE!View attachment 4639108

Skickat från min ONEPLUS A6013 via Tapatalk
[Huawei Mate 20 Pro Questions & Answers] @home:
Hope it's a good one, I had BOE & it was green down the right hand side.

I have an LG now, so far, had it 3 days, it's fine. Time will tell.
[Huawei Mate 20 Pro Questions & Answers] romolett01927:
some users on a forum despite having an LG display do not encounter this issue ... the discriminating factor is that instead of using fast charging, they use the wireless charging ... could this issue be connected to the battery? maybe it heats too much under the display .. I do not know ..
[Huawei Mate 20 Pro Questions & Answers] Mennooo:
No it's not, I've had 2 LG's and I only use wireless, in the car and at home. So that's not the issue.

Skickat från min ONEPLUS A6013 via Tapatalk
[Huawei Mate 20 Pro Questions & Answers] romolett01927:
ok .. I'm still waiting for mine.. is on the way ... I'm asking who already has it .. hopefully good [emoji120][emoji120][emoji120]
[Huawei Mate 20 Pro Questions & Answers] ABC_Universal:
He did try to heat up the screen by running something, and concluded that the green tint get worse under higher temperature.
[Huawei Mate 20 Pro Questions & Answers] marcadam:
I was going to get a refund after my first mate v20 Pro with an LG panel turned green after 9 days but Argos had already set out a replacement. Second one is also LG but the screen is perfect so far, oddly enough the finger print sensor is much more accurate than the first. Fingers crossed this panel doesn't turn green.
[Huawei Mate 20 Pro Questions & Answers] Coolbananas:
Just to throw my hat into the mix. I went to EE yesterday to drop back my 2nd return/ pickup my 3rd exchange. No third time lucky unfortunately. All three handsets have been LG and all three have been faulty. EE have been great however, acknowledged the issue wasn't right and complained that Huawei have said nothing. They even let me open and test this device in store before even exchanging it (couldn't really make it out well under store lights but the problem was there). Even though they knew I'd be returning it, they told me to keep this handset until Monday and they'll offer me either a different phone or cancel the contract entirely. They won't give me another Mate 20 Pro and tbf there would be no point.

Its absolutely gutting Huawei haven't acknowledged or offered any solutions at this point, this would've been the handset that really cemented their place in the UK/Europe imo and from my point of view they've royally messed up. I don't want any phone other than this, it really is awesome in every way but I won't and shouldn't have to put up with a defective handset. There's a slim chance I may just pay up and import the Mate 20 x but I'm not sure at this point. Anybody happen to have done just that?
[Huawei Mate 20 Pro Questions & Answers] buxz777:
Here's how apple deal with problems...... https://m.gsmarena.com/apple_acknow..._and_macbook_pro_13s_data_loss-news-34161.php
[Huawei Mate 20 Pro Questions & Answers] romolett01927:
I think it makes no sense to change it now. We have to wait that huawei fix it and maybe send a new batch of products to the stores .. at the moment any change would not produce the desired effect
[Huawei Mate 20 Pro Questions & Answers] roosta:
So Optus first batch must be LG. What about you [MENTION=297752]ryballs[/MENTION] ?
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Just an update on my replacement device from Vodafone. It had been fine until this evening where I've started to notice it on the bottom corners. No surprise really.

For those saying that it only affecting a small number of people, this is 2 out of 2 for me and many others have had 2 or 3 with the same issue so it must be a rather high amount of handsets that have this issue. In the UK at least.

Now, I love the phone other than this issue (not really a fan of curved screens though) but I don't think I can sit around and wait to win the BOE lottery. Especially considering Huawei won't aknowledge the issue and let us play this game ....
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
How and where?? I got mine from smart! Need to do this!
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Both my original and replacement devices have this issue since I turned them on, without having them charged first.. So I doubt that it is due to fast charging...
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Same here, I'm on day 3 with mine so it still could get worse.
[Huawei Mate 20 Pro Questions & Answers] Indy121:
I had a voicemail from Huawei customer services today, rang them back and they acknowledged there is a problem. They said I had two choices, one they will send me a package to send my phone off and they will repair in 5/8 working days(won't work for me as I have no back up phone), or go to o2 and request a replacement which I already had done. So looks as thought they aren't following the line of, it's a normal problem with OLED screens.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Huawei told me they'd swap the phone not fix it.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
When did you order from three? I've been waiting for a twilight replacement for 9 days now!
[Huawei Mate 20 Pro Questions & Answers] tdw197:
Mine was a pre-order from three, ordered on 20th October IIRC.
[Huawei Mate 20 Pro Questions & Answers] alada210:
I got mine from JB hi fi too in Aus and they replaced mine and second ones is now doing it again
[Huawei Mate 20 Pro Questions & Answers] Huffy1:
Hey just wondering I've heard the 256gb model with 8gb ram don't have this problem. Anyone with a 256gb model able to verify?
[Huawei Mate 20 Pro Questions & Answers] keyz86:
This is my dilemma. Do I keep and see if it gets worse or swap it for another that's already worse.
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
GO Directly to Huawei Service centers... CITYLIGHT is the name...

---------- Post added at 10:13 AM ---------- Previous post was at 10:08 AM ----------

Go Directly to Huawei Service Centers Near you...CITYLIGHT is the name of their Service Center...

---------- Post added at 10:22 AM ---------- Previous post was at 10:13 AM ----------

Just an Opinion with the group i joined.... Once you have a Mate 20 pro with affected LG Screen, and you ask for a replacement....and received the same LG Screen again, Better not to accept it....80% of it Will have Green Tint Issues again...Better wait for the next batch of Phones with BOE Screen...to be sure...by the way enjoying My Mate 20 Pro BOE Screen for almost 8 days straight already without any Green Tint Issue. Hoping that all of us Mate 20 Pro users will have a Green Tint Free BOE Screen Mate 20 Pro soon !!!!
[Huawei Mate 20 Pro Questions & Answers] protuger:
I got mine from Optus. LG screen with the same green tint issue. How did you do it? Did you get a BOE screen as a replacement?
[Huawei Mate 20 Pro Questions & Answers] Xalies:
I had to take it to an optus store including the box and such and they sent it back. Unfortunately they didn't just exchange it so I hope that it wont take to long.
[Huawei Mate 20 Pro Questions & Answers] roosta:
That's probably a good thing, they are likely still on 1st or 2nd batch shipments, which means you would likely get the same problem.

Personally though, I'd wait for a response from Huawei and demand a replacement handset (new) confirmed with BOE....as repairing it should really be happening if the issue only started to become noticable outside the first 30 days...some say 7 or 14....but you need a good month of use IMO

RoOSTA
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
I have one and my screen is perfect.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Dude I see you got the Chinese model, isn't the HIvision n stuff in Chinese, and is the goat even useable? I don't want to have to reinstall the dang Google stuff Everytime something goes wrong
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
what did you only just get your first device or was this a swop out?
[Huawei Mate 20 Pro Questions & Answers] nikooe:
Unfortunately I have an LG screen as well. Using the OLED Tools the grey looks so uneven and not uniform at all. It's like 50 shades of grey. And a halo of really light green on the sides with light bleed on top and bottom. I'm just pissed that even after all these reports of issues with LG and the later release date in Canada we still got the crap LG screen.

To top it off, my screen had 3 long scratches on the left side of the screen out of the box which is visible under bright light.

Can anyone with BOE screen tell me if their GREY uniformity test looks UNIFORM at all?
[Huawei Mate 20 Pro Questions & Answers] tdw197:
First device. Crap to wait so long, but lucky to get BOE I guess.
[Huawei Mate 20 Pro Questions & Answers] nikooe:
Can you please try the OLED Tools Uniformity test on Grey. Is it really uniform? Or is it different shades of grey?
[Huawei Mate 20 Pro Questions & Answers] tdw197:
I'm colour blind... But link me the app and i will try.
[Huawei Mate 20 Pro Questions & Answers] UM Marneus:
Interested too for that app !
[Huawei Mate 20 Pro Questions & Answers] nikooe:
https://play.google.com/store/apps/details?id=com.oledtools

Go to Play store search for OLED TOOLS.

After installing the app make sure to set your brightness to 0.

Open the app and click on UNIFORMITY TEST.

You can change the color in the test. Try the grey one and see of its uniform.

Sliding your finger from left to right on the screen during the test can adjust the brightness.

You have to be in a dark room to try this.
[Huawei Mate 20 Pro Questions & Answers] Manos_the_Greek:
Guys do you think that this is normal ?

UAE LG Screen day 1
[Huawei Mate 20 Pro Questions & Answers] galaxyYtester:
I got my device a week ago, BOE screen with no green tint issue. Grey uniformity is almost perfect, at OLED tools brightness level 4 in pitch black darkness you can see very faint stripes of green hue going up the display's middle part. They've always been there and haven't changed at all since day 1 (I've been monitoring uniformity daily), so I highly doubt they'll spread or get worse. I've never noticed the green stripes under normal use, and you have to look for them to notice them in this unrealistically harsh test.

Overall the display is better quality than my old Galaxy S8's display. It gets brighter and dimmer, and ironically the gray uniformity of this Chinese BOE panel is superior to my highly praised Samsung Display S8 panel. My S8 has a noticeable green display tint that I had to fix through software, cool-tinted display edges (also fixed through software) and similar rising faint stripes of blue color. More intense than the green ones on my Mate though.
[Huawei Mate 20 Pro Questions & Answers] tdw197:
Not entirely sure what I'm looking for, but looks uniform to me. Maybe a bit lighter on the curves, but that goes away when i tilit the curve towards me.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Nope
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Nope. Mine looks like that 3days after I got it. It's much worse now
[Huawei Mate 20 Pro Questions & Answers] magnatom:
One piece of good news.... Despite already having one replacement, I got my email confirming my pre order offer (watch and wireless charger) has been validated. Now I just need a phone that doesn't glow green.....
[Huawei Mate 20 Pro Questions & Answers] Tony84:
Mine started glowing greenish today, after 7 days of use. Gonna go to the shop and ask for a replacement with Boe screen..
[Huawei Mate 20 Pro Questions & Answers] leo72793:
you realize they will have no idea to know if it has a boe screen until you open, setup and check?
[Huawei Mate 20 Pro Questions & Answers] Pr20:
Any more anecdotal evidence other than the guy who replied? I'm willing to pay more if I can get a proper screen.

Thanks for the answers.
[Huawei Mate 20 Pro Questions & Answers] Risari0:
Could the 256gb variants be all boe screens? If so I may just go ahead and buy those instead of gambling on the standard pro.
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
No. I have LG screen on a 256GB edition.
[Huawei Mate 20 Pro Questions & Answers] Risari0:
How's the screen hanging?
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
So far so good :svetius:
[Huawei Mate 20 Pro Questions & Answers] roeschu:
Here in Switzerland they dont know how to handle :eek: Huawei says provider must send to repair ( approx 2 weeks) Provider says Huawei must change it....
[Huawei Mate 20 Pro Questions & Answers] kirkdis:
Just in contact with the huawei service and waiting for an exchange. On my actual device it seems that the screen is bleeding out. So the pixels getting a yellowish teint when the screen should be white and also the gray gets brighter. On the edges it looks whashed out and getting shimmering from yellow to greenish. For now my last information is that huawei still is in investigation and even the service points waiting for an official statement.

Loooks a little bit like my 2,5years heavy used old samsung S7 screen... So the mate screen is somehow aging too fast.
[Huawei Mate 20 Pro Questions & Answers] pyro2677:
How long till the signs start showing up?

Had mine 2 days LG screen and nothing I've noticed yet.

Does it only happen on grey colours or white or when the pixels are supposed to be turned off (Black)?
[Huawei Mate 20 Pro Questions & Answers] Tony84:
I suppose that Huawei must know which screen is used on the serial number of the phone. Or at least I wish..
[Huawei Mate 20 Pro Questions & Answers] 1979Damian:
Just for reference, I've had my 128GB LG screened model since 29/10/2018 and thus far it hasn't turned into the hulk. I've got a dark/black theme but did try the OLED test app last night and with the brightness turned down to 3 I could pick up an ever so slight green tinge to the curved edges of the screen but even with the brightness as low as 5 it wasn't visible, so it appears that not all LG panels are junk (famous last words!).
[Huawei Mate 20 Pro Questions & Answers] kirkdis:
Happens only on dark greyish colours. Startet at mine after 3 days but since then it gets worse every day. At total black you will not see anything as the pixels are shut off on oleds...