yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I've messaged mobiles.co.uk about the issue but waiting to hear back. My worry is that if I get a replacement and it's from the same lot it's going to be just as bad. I'll report back when I hear what they can do although I'm not hoping for much as their customer service has been garbage.

Pretty disappointing that this is happening on such a high profile and expensive phone. Really sad too as I love the camera.

Anyone else got any examples of them having or not having issues. Helps us gague how bad this issue is.
[Huawei Mate 20 Pro Questions & Answers] touchyandalou:
Sorry for the dumb question, but these problems are present on grey and other coloured backgrounds, but not black, right?

If I understand correctly, an OLED screen doesn't light up its pixels when displaying a black screen, so this issue shouldn't be noticeable when the background is completely black?
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Yes, most noticeable on grey but still noticeable all around on low brightness.
[Huawei Mate 20 Pro Questions & Answers] touchyandalou:
I just tested out my OnePlus 5 against a range of different grey backgrounds, minimum brightness, dark room and the uniformity seems perfect. No light bleed or discolourations.

I wonder if the curved screen makes the Mate 20 Pro more prone to these problems? There have been reports of similar issues with Samsung curved screens in the past.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Isn't OP5 an LCD and not OLED?
[Huawei Mate 20 Pro Questions & Answers] goldenrealm:
What did they said? Will they replaced it for you? Queueing? Is there other customers returning the phone also?
[Huawei Mate 20 Pro Questions & Answers] Dontales:
Did I got it correclty, yours got better (still not perfect)?
[Huawei Mate 20 Pro Questions & Answers] Indy121:
If I return and get a replacement phone, will this impact the pre order gift offer in any way?
[Huawei Mate 20 Pro Questions & Answers] Frontfiringspeakers:
What app is this? Thanks
[Huawei Mate 20 Pro Questions & Answers] vimto25:
I contacted huawei UK today and they tried to give me some excuse saying its the next second generation curved screen and you will get some colour shift on the curves.

I gave them the legel side to the consumer act 2015 that's all electronic goods should be fit for purpose and of a Satisfactory quality.

The problems these devices are having are far to excessive and are hardware faults.

They wanted me to go to my retailer of which I told them it's pointless as Replacements are also faulty so I request they honor there devices warrenty and repair or replace.

So they have sent me a pack out to return the device to there service center.

I don't see how they will repair the screen this early on so I'm guessing they will replace it I really don't no as I never returned a huawei device as I've never had a problem like this.

They did tell me the device has to be immaculate condition with no marks or it will be returned, I carnt see how the 2 year warrenty will work if this is the case a year or so down the line.

Anyone else in a similar position as me?
[Huawei Mate 20 Pro Questions & Answers] mwatson:
I guess you have had it for less that 14 days? why don't you return it to your vendor?

A company is judged not necessarily on what faults occur, but how they respond and deal with it. I wouldn't be happy with this crap "service" with a £200 phone let alone £900! Huawei have just lost me as a potential customer.
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
I had a problem with a P20 pro camera. The phone was about a month old and I had to return it to Huawei UK for repair. The whole process took about two months and I was without a phone for the majority of that time. Initially they returned the phone claiming it had been repaired but the problem was still there. Next they returned it and said they could not identify any fault. Eventually they sent me a replacement. It was clearly a used phone and had not even been cleaned. At that point I cut my losses and just kept the replacement.

The worst part is that Huawei claim to offer a 'doorstep exchange' service for warranty issue. Couldn't be further from the truth, their CS is an absolute joke.

I would not hold your breath about getting it resolved by Huawei and based on my experience you might not get a new phone as a replacement. I personally would return to where you bought it while you're still in the cooling off period and try your luck with a replacement or get a refund and wait until the issue is resolved and buy again.
[Huawei Mate 20 Pro Questions & Answers] vimto25:
Unfortunately I purchased it brand new sealed from a seller 50 miles away of Which they send me part of the receipt incase I needed it for warrenty from carphone warehouse or o2 I'm not too sure. So I am not the original buyer therefore carnt return the device so I'm pretty much stuck with huawei to sort it out and they don't replace they repair unless they feel fit it needs replacing so I'm pretty worried they will even notice a fault as they seem to think it's how the device is supposed to be and under certain lighting/colour it is ok so I've got a job on my hands I think.

My phone was perfect for the first few days I think huawei need to hold there hands up and make a plan quickly as it seems to be wide spread
[Huawei Mate 20 Pro Questions & Answers] GrumGrum:
Mines getting worse now as well requesting a replacement from Vodafone, not in stock though unfortunately.
[Huawei Mate 20 Pro Questions & Answers] mwatson:
You can return it still. Was it bought on a contract or SIM only do you know?
[Huawei Mate 20 Pro Questions & Answers] smederevoboy:
No screen issue

LG 43

https://flic.kr/p/QxcsCA

Poslato sa LYA-L29 uz pomoć Tapatoka
[Huawei Mate 20 Pro Questions & Answers] ky3bmu4:
looks like pitch black background, meaning the pixels are off. Have you tested with grey background?

Really hope that your screen is totally fine though
[Huawei Mate 20 Pro Questions & Answers] vimto25:
Contract by the looks of the receipt
[Huawei Mate 20 Pro Questions & Answers] achillesgk:
Huawei Greece: Green screen is not a problem. Is for better optimization of the screen....

So im am thinking...if you don't have green colour you probably have faulty devices lol
[Huawei Mate 20 Pro Questions & Answers] f1br3opt1c:
Wow that's crazy bro! Malaysian Come join us at https://www.facebook.com/groups/249185752612721/ while we wait for official statement from Huawei Malaysia.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
Mobiles.co.uk haven't responded to me yet regarding my replacement also going green.. Ive asked to change to a Pixel as I have now lost all faith in Huawei
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Seems like it. I'm still swapping. Clove should handle this
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
Trusted Reviews have now picked up on the issue.

https://www.trustedreviews.com/news/mate-20-pro-problems-3615443

Also saw a Mate 20 Pro out in the wild at a firework display on Saturday night and could not see any green edge issues.
[Huawei Mate 20 Pro Questions & Answers] galaxyYtester:
Just got my Mate 20 Pro here in Finland (today is launch day), it has a BOA-02-18-00-61 display panel! Will still be on the lookout for any tint issues over the coming days though.
[Huawei Mate 20 Pro Questions & Answers] Senjaya:
They have acknowledged the issue but still cannot determine any resolution for mate 20 pro owner. They are waiting instructions from Huawei (don't know malaysia or China Huawei) Sadly I have to return to my country tomorrow, and they ask my contact info in case the affected unit will be replaced. They also ask for my picture regarding the screen bleeding issue.

Queueing is because the service center was rather small and there's a lot of Huawei customer searching for the cs. I don't see anyone with mate 20 pro when I was waiting.

Hopefully I'll get replacement for this device. But aside from this problem, I still can use this beast, under normal condition I can say 99% it won't affect me as much. But when the room was dark. Yeah it annoys me.

---------- Post added at 10:32 PM ---------- Previous post was at 10:30 PM ----------

Thanks bro. I'm indonesian but purchase the phone in Malaysia 'cause I can't wait the unit to be officially released in Indonesia. Haha.. :good:
[Huawei Mate 20 Pro Questions & Answers] Spood:
Be glad you have the phone to begin with lol. I live in France, preordered it on October 20 to get the free Watch. Still nothing. Amazon tells me possible delivery between november 28 and january 2nd. Huawei ignores me on all social media, and now I know that when I do get it if I ever do, I have the screen problem to watch out for....

I know I will be cancelling my preorder if I dont receive it before november 20 (deadline for the watch offer). With Black Friday coming and the inacceptable behavior from Huawei, I dont want anything to do with this brand anymore. Their phones are good, but now that they're #2 they are behaving like any other greedy company.

Hoping for a nice deal on the Note 9 on Black Friday. Or I'll go for the OnePlus 6T. As much as I wanted this powerhouse, especialy because of the battery life and cameras, I am not ready to wait 2 months after a PREorder and have a possible screen failure. Hopefuly spamming them everywhere I can will result in an answer before I cancel it.
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
I've just been into the Three UK store to look at the P20 pro. No issues with the display model and looks like a cracking phone. I chatted to the guy in there and he had just had the Huawei rep in. He said that Huawei were unable to fulfil all pre-orders due to production issues. They have also said that there will be no new UK stock until the end of November/early December at the earliest!
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
three told me last week they would get the black this week and the twilight on the 20th nov.

I'm still waiting stock to get mine replaced.
[Huawei Mate 20 Pro Questions & Answers] mwatson:
I found it tough to believe Huawei are telling people that the green screen is fine so I called them myself to inquire> I said i'm interested in buying one, but i'm hesitant because of the green screen. I was told "Discoloration is a characteristic of OLED panels and therefore the hype surrounding the green screen issues is not a recognized problem" I said, Cool. well I don't want a phone like that so I'll move onto something else. thanks for the heads up" What a joke! :)
[Huawei Mate 20 Pro Questions & Answers] kai84m:
I just tested it in total darkness on grey-brown screen with minimal brightness level (XDA App). I can see a bit "greenish" (don't know how to properly describe it) on the bottom part of the screen and a bit on the left outer part up . But it is so minimal and only visible in a nearly pitch black room with minimal brightness setting.

I probably wouldn't had noticed it if I wasn't reading a little bit about it online.

I was not able to get it on photo.

Will keep an eye on it. It is said that it might become worse over time.
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
Its still a beast.
[Huawei Mate 20 Pro Questions & Answers] mwatson:
Hulk! :D
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I get my 3rd one tomorrow hopeful
[Huawei Mate 20 Pro Questions & Answers] leo72793:
HA clove wants ME to pay return shipping to the UK from the USA....naaa man it's defective. I shouldnt have to pay and they claim itl be service....no it will be a replacement.
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Replacement on the way for me too from EE, delivery tomorrow. Hopefully an unaffected LG or Ideally BOE.... ?
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
Waiting my third replacement from Vodafone UK.They said i should receive it before friday as now its OOS.Lets see...
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I like how everyone is getting their replacements without having to send their other one back. I have to send mine back before getting another one sent out. I'm going to have to do it just so I can reset the 30 days on my device.
[Huawei Mate 20 Pro Questions & Answers] GrumGrum:
let me know how you get on I wasn't given any dates when I called earlier today.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Mine is on street for Milan. Hope they will replace it with a good one, really a good one but mine are not good presentiments....
[Huawei Mate 20 Pro Questions & Answers] roosta:
Sounds like they are in complete denial, instead of fronting up, owning it - admitting it - and addressing affected users or future batches.

Doesn't matter. I still think i'm pretty far from the most technical person to call with a technical query with a phone; but far too many companies employee people who read from scripts instead of treating the problem as important or unique. More and more reasons pile up to steer clear from Huawei.

They have also not responded to my tweet from last week.

To a degree yes...bigger companies held to account wouldn't get away with it. Apple didn't with the intention slowing on older phones or #atennagate.. Not sure if their response was immediate though, but they'd be called out on a grander scale. Having said that and considering market share, this shows there's a lot less Huawei users...and with any luck, a lot LESS than what they anticipated for this phones sales until they address this on either a global, country or regional scale. Surely they've had sufficient time to investigate LG/BOE screens, MFU dates and determine which batches where should be recalled.

The fact they haven't done this tells me this is their company's "acceptance" of mediocrity parts...and now, when I think of it, that shouldn't really come as a surprise for a product that might as well display the writing "MADE IN CHINA" boldly across the screen when you start it up...

Yep. Nail on the head. That's the way to move forward to play in the big leagues.

No, read more pages.

RoOSTA
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Maybe I shouldn't have used clove . So many issues with the XDA app. I can't post a copy paste. So they said they'll exchange it AFTER they test it, even with pictures sent, and I am required to pay shipping....
[Huawei Mate 20 Pro Questions & Answers] marcadam:
My LG panel started today and has gradually got worse throughout the day. If I hadn't seen it with my own eyes I wouldn't believe a screen could develop a light bleed this bad after 9 days? Now waiting on Argos to sort out a replacement.
[Huawei Mate 20 Pro Questions & Answers] kai84m:
Does anybody know if Huawei offers direct device exchange in Germany? Just in case - on my network provider I have to send in the device first to receive an exchange?
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Vodafone will collect old one when they drop new o be off.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
I think it's not unreasonable. They're one of only a handful retailers willing to ship a pre-order to the US and not charge VAT. They're probably going out on a limb already. Huawei won't reimburse the cost of return shipping from an area that's not officially recognized as a valid area to sell. So they at clove will have to be the UK middle man to luckily get a replacement.

Huawei could have told you you're not in a supported area and therefore not covered under warranty. IF* clove wasn't working as the middle man.
[Huawei Mate 20 Pro Questions & Answers] ky3bmu4:
Nah that's not cool at all.

Once I've ordered the Galaxy S6 from Computernuniverse and the screen had pink tint (like manay SAMOLED), so i've mailed it them back and they made a refund and added the shipping cost on top.

The other time I got a Galaxy S7 with faulty screen from ebay and again was fully refunded including the shipping cost.

Clove is a big shop, their risks like this shall be included in the price. I purchased couple of times from them and all was good.

How they handle this situation with guys in this thread will really affect my opinion on this shop. If they don't pay for shipment I will not buy there anything anymore for sure. The Clove-Huawei part of the deail is of course out of our business.
[Huawei Mate 20 Pro Questions & Answers] vwite:
Exactly what a joke, attached is a picture of a Note 9 with a SuperAMOLED panel with normal discoloration on a side of the Mate 20 Pro, this is in a well lit room in the night so pretty normal usage for me, sorry Huawei but I can't limit my usage to only during the day under the sun.

Huawei did told me they wouldn't honor the warranty unless I ship to the UK and have someone ship my phone with their prepaid label which must be from UK address to UK huawei center, I cannot ship it directly from US to UK huawei center even if I pay shipping. I think I'll just swallow the shipping cost and pay the $50 to return it to unlocked-mobiles.com and be done with this
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I've got my phone coming tomorrow, Twilight ordered from Vodafone which has been on back order for a week.

I'll normally be enjoying it and transferring my data from my old phone straight away, however, after reading this thread the first thing I'll be checking is the screen; it kinda feels like an underwhelming purchase! [emoji19]
[Huawei Mate 20 Pro Questions & Answers] leo72793:
understood. Just sucks I'll be without phone for 7-10 days
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
I just got mine, ordered from China and I live in Mexico. 256GB + 8GB in black, LYA-AL10 with... LG screen. I hope this one works fine after a few days. Was really crossing fingers for a BOE screen. Coming from a Mate RS Porsche Edition, screen is WAY better (if it doesn't go green hehe). This one goes officially on sale on Nov 15 here, but no 256GB edition coming to Mexico for now.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I'm debating on sending mine back to clove (on their $) and going elsewhere for the 8gb model. I'm quite upset because they want me to pay for a 5 day old defective device, that cost me over 1g and it's known. I will be without a phone for 7+ days because of this. I sold my 10pro to a buddy then all these threads came up
[Huawei Mate 20 Pro Questions & Answers] Snoo89:
I am really trying to torture it since i have it from 1/11/2018 Playing videos all the day, but nothing yet lg 43 screen.

thank you all
[Huawei Mate 20 Pro Questions & Answers] leo72793:
You may be a lucky one
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I now can't get a replacement until next week sometime. Poor show Huawei.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Probably due to short supply. I have black and it's out of stock til the 8th
[Huawei Mate 20 Pro Questions & Answers] Wanakmalarief:
I realized mine on Netflix as well first day of ****ing usage, really drive me nut to watch my favorite series
[Huawei Mate 20 Pro Questions & Answers] magnatom:
Just got notification from Vodafone of a replacement tomorrow. Unfortunately I won't be in, so delaying until Wednesday. Fingers crossed...

I've to return the phone to the courier. I assume I need to put everything back in the box including the charger?
[Huawei Mate 20 Pro Questions & Answers] daz_2000:
Anyone asked three for s replacement? Do they have stock?
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
LG 43 Norway. 6 days in and it looks like this. Going to return it and hope for a better display. I don't believe it so **** quality
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Anyone found the 8GB 256 model for less than 1400 usd?
[Huawei Mate 20 Pro Questions & Answers] bazda:
This is my second handset after 6 days, 0 brightness plus dark room.

Tomorrow im returning it and ill get refund. Dont bother with this sticker on right side, i didnt even pulled it off :cyclops:
[Huawei Mate 20 Pro Questions & Answers] stewartk:
From experience lol. Dpd take a pic of the phone and that's it. Not the content of the box
[Huawei Mate 20 Pro Questions & Answers] cjtagal:
What to do Mate 20 pro glue gate - Philippines

Hi everyone.

I'm just wondering on what to do. Got my20pro from Huawei in SM Mall of Asia. It's the best phone for me so far. I wouldn't really notice it nor was bothered by the screen until I saw some forums re: gluegate. Mine is not really noticeable, only on certain specific conditions, or maybe because my eyes are already looking for it because I'm already aware.

I'm having a dilemma if I will have it replaced or not. It's such a hassle, the replacement process, and I'm worried that what if the unit they'll replace this with also has problems? Have they really sorted this all out? Are there non-LG screens in the Philippines?

What will be my threshold for having it replaced, because tro be honest, I'm just bothered because some people are bothered. I'm also just afraid that this MIGHT worsen in the coming days - and I have until Saturday to have it replaced (7 day replacement). After that, the normal warranty will take place, which might take longer if ever.

Any thoughts, guys? Help, please.

Thanks!
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
That's how I felt and did after I got my phone. I returned the first and got the second. I was supposed to return the 2nd unit yesterday but the carrier rep said to use it until the end of the month, that's when they will get the 2nb batch of units. SMH

---------- Post added at 04:57 AM ---------- Previous post was at 04:52 AM ----------

Have it replaced as soon as you can. Its better to have a hard time now than dealing with the consequences.
[Huawei Mate 20 Pro Questions & Answers] vwite:
I agree to have it replaced ASAP by vendor or you could be without phone for ~2 months going huawei warranty route and this phone will be depreciating like $50+ a month for the first months
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
Bro San mo nabili ung sayo? Mismong Huawei tlga? or Plan din? Thanks!

---------- Post added at 04:39 AM ---------- Previous post was at 04:36 AM ----------

are you able to check on which manufacturer your screen belongs to?
[Huawei Mate 20 Pro Questions & Answers] Willyman:
Mine is coming in tomorrow, really hope I don't have this issue...

I had a very similar issue with Lumia 930, went through 3 replacements and it was a royal pain in the xxx. :(
[Huawei Mate 20 Pro Questions & Answers] vwite:
More pictures Note 9 and mate 20 pro side by side
[Huawei Mate 20 Pro Questions & Answers] arsenal74:
So is the consensus that this is something that gets progressively worse over time?

I did not notice it at all last week but yesterday I saw it plain as day at lower brightness.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
These are great.
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Vodafone are delivering mine this morning and taking the old one back via DPD. Will check the screen as soon as possible.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
phoned mid way through last week and was told twilight would be 20th Nov, Black I think is still the 9th.

Patiently waiting for mine as my screen is getting slowly worse.
[Huawei Mate 20 Pro Questions & Answers] joeyzbg:
Wow. where are you from?

I'm living in The Netherlands and Vodafone just won't cooperate.

I have to drop off my phone at a Vodafone store, wait till it got sent back.

Then i can cancel my subscription and request a new one.

This takes a couple of weeks to complete, and then i have to hope the new phone is okay.
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
Mine is much worse than it was as well. Its now visible at medium brightness.

EE have agreed to replace so crossing fingers.
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
UK. Vodafone have 30 day cooling off period here. If it's faulty they just exchange it. To be fair they have a collaboration with DPD courier to enable them to send out new devices and take back the old one at the same time which is why it may be better here. Either way, I'm glad that it's fairly simple here.