yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
What do Huawei do with the phones we return? Replace the screens and put back on sale or scrap?

Also, my phone was scratched right out of the box and I also have the green bleed which I've made them aware of. What would happen if, before I managed to send it off for an exchange, I dropped and broke it anyway?! Been wondering about that. I hope it doesn't happen though ha.

Also, how long are your batteries lasting? It charges so fast and lasts longer than my S7 obviously, but people said it's meant to last like 2 days? Battery is low after 12-16 hours of fairly regular but non-intensive use. This still isn't bad of course.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
That's the next update you should see.

Again another generic message.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I was told (UK) that the phone is checked for water and screen damage. If any found warranty claim would not be processed.

To which I replied "isn't the phone ip68"
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Could you elaborate on that? While you play for long time the phone gets hot and then what happens? Green screen or non-uniformity of the screen?
[Huawei Mate 20 Pro Questions & Answers] wtabram:
Received my replacement phone today from mobiles.co.uk

When I sent back my faulty phone I insisted on the warehouse to check the serial number of my replacement to ensure it had a 18B in it to try and increase my odds of getting a BOE and thankfully it worked.

Serial batch date is F3R7N18B090024** and its a BOE

The other thing I noted was that it came preloaded with the. 122 firmware. Maybe this is a good indicator of a new batch and increased chance of a good screen?

Would be interesting to see what the serial number was on the phone's produced on the 9th that had faulty LG screens.

Maybe we've started receiving refurbished returns as replacements??
[Huawei Mate 20 Pro Questions & Answers] achie010:
This could actually be possible, because when I replaced my phone at the service center in Amsterdam, they took the contents that I put back in the box over to an empty box that corresponded to the IMEI of the 'new' phone. So in fact I only changed he phone itself not the earpieces, charge brick etc. The serial number of my phone now is A31, Black version, BOE-screen. It could be true, but it would make me real mad... 1000€ for a refurbished phone...
[Huawei Mate 20 Pro Questions & Answers] wtabram:
Well my old serial numbers were

F3R7N18926000972 - this was a really bad screen, the. Display had really bag green sections and even developed a flashing half screen

F3R7N18A26006844 - The display out the box had a lighter image at the top of the screen which then started to go gradually greener with time. Decided I wasn't accepting this so returned it.
[Huawei Mate 20 Pro Questions & Answers] stuclark:
Your "test" is pretty extreme as I said earlier. Plus, you seen to have ignored the issues of different chargers, different charging rates, different chipsets and of course different heat buildup / production.

Do you have any actual proof of melted glue - how do you know any glue has melted or are you presuming this because your stress test can produce a green tinge or uneven colour reproduction?

I for one will not be trying your test out on my phone. My BOE screened replacement phone is every bit sharp and as bright as my LG screened original and after a week of my normal use it is showing no issues, unlike my original.

Perhaps try using your phone in "normal use" rather than purposely looking for faults - I'm sure Huawei weight look very favourably on your trying methodology if they knew about it
[Huawei Mate 20 Pro Questions & Answers] enrique71:
My Mate 20 Pro exhibits the green screen sometimes. I have a black wallpaper and when it's there, there's no green tint, but when I change screens in the dark I can see the green bleed appear randomly all over, then it goes away when I get back to the dark wallpaper.

Is this what others are noticing or is the green bleed ALWAYS there for you ? No matter what you do ..
[Huawei Mate 20 Pro Questions & Answers] Kermeet:
Same thing goes on in Russia, people return 20 Pro massively, me included. People on forums nicknamed faulty devices Hulk :D

How come that Huawei let it happen?!

And what's the most annoying is that they sent faulty phones as replacements again and again to the same person. Looks like that they want to get rid of the faulty batch at any cost by persistently sending out bad phones in the hope that some would not notice, some would just have enough and keep the item.

Apart from that I really liked it, and especially I was amazed by the camera.
[Huawei Mate 20 Pro Questions & Answers] s3axel:
I noticed the same just this morning, when I was in a dark room and switched between applications of different backgrounds. It was gone in an instant, however, and it does not look like the Hulk effect others here are reporting. In addition I wouldn't bet on the notion that Huawei may not have some improvements to be done on the video driver side of things :cyclops:
[Huawei Mate 20 Pro Questions & Answers] MagnateG:
I swapped out 2 devices,and the third one i got,directly from the Huawei service center was unpacked in front of me.So i don't think they're giving you refurbished units.
[Huawei Mate 20 Pro Questions & Answers] varun.gid:
I got mine replaced in Dubai, no hassles they gave BOE models.
[Huawei Mate 20 Pro Questions & Answers] chillaxx:
Just realized that Vodafone store wanted to do the same thing. So exchange only phone.......seems dodgy:rolleyes:
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
You own the note 9 and iphone XS Max? Show some pictures please.
[Huawei Mate 20 Pro Questions & Answers] mscion:
Please remind me. How should I set the screen to see the green. Should I look at a photo of a white image to see it more clearly?
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
You need a dark grey background at lowest brightness. :good:
[Huawei Mate 20 Pro Questions & Answers] Davidsic:
Hello, my first Mate 20 Pro had the same thinq (LG screen) and my second one that i recieved yesterday have the same issue and it's a BOE screen !

The reviews do not mention that except Anandtech https://www.anandtech.com/show/13503/the-mate-20-mate-20-pro-review/7 but they think it's only about lg screens ! :eek:

https://www.youtube.com/watch?time_continue=1&v=EiJt4zvXUXQ
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I have same issues with my boe screen and already awaiting my 4th replacement.......

But definitely will be last one and change for different brand.
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
I got my 6th (I think) replacement today, brand new from EE. No green screen at all.

Not sure if the people reporting BOE screens with issues are genuine or not because I noticed a difference immediately when I fired this up. It's much better.
[Huawei Mate 20 Pro Questions & Answers] streetguys768:
same thing happening to me. mine is pinkish effect instead of green..this is my 2nd device with BOE display already reported to Huawei service center here in Abu Dhabi, they too don't have any idea about this issue.
[Huawei Mate 20 Pro Questions & Answers] turt:
I'm pretty sure I've read a report stating that 93% of "green" returns were LG, and the remaining 7% were BOE.

Can you post a picture of your BOE green screen so we can see how bad it looks?
[Huawei Mate 20 Pro Questions & Answers] enrique71:
So you don't believe it's the same issue. Are you returning your or keeping it ?
[Huawei Mate 20 Pro Questions & Answers] Davidsic:
It's not green issue it's uniformity brigtness
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Same here

https://www.photobox.co.uk/my/photo?album_id=5492435185&photo_id=501368812657
[Huawei Mate 20 Pro Questions & Answers] s3axel:
Well, doesn't look like it so far. It was the first instance I noticed anything strange with the display at all (10 days into ownership here with BOE screen). Of course I am closely following the discussions here and regularly monitor my device for strange behaviour. I would return it the moment it develops a real problem, right now this has been a one-time-glitch for me, so keep fingers crossed ;)
[Huawei Mate 20 Pro Questions & Answers] turt:
Doesn't look as bad as a green screen...

How do you test this? I tried the uniformity test of the "OLED tools" app, my BOE doesn't seem to have any uniformity issue...
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Just received my 2nd replacement pho e. Straight from Huawei. Pleased to say it's a BOE. And I'm finding it more responsive and the quality initially is better than any of my 2 LG displays. I'll see how it looks in dark later today.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Download this app

https://www.appbrain.com/app/screen-tester/com.mate20pro

First low brightness and after full and here we go
[Huawei Mate 20 Pro Questions & Answers] mscion:
Hi. Any idea what fraction of early bacthes with LG screen need to be returned?
[Huawei Mate 20 Pro Questions & Answers] Davidsic:
I just tested by watching this video in full screen https://www.youtube.com/watch?v=tNJQY1tP5mY&t=19s
[Huawei Mate 20 Pro Questions & Answers] enrique71:
So my problem is basically in a dark grey background, when I send the brightness to 0 in a dark room the screen turns off-green. Is this what everyone is experiencing ?
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
For anyone in the UK that sent their phone back to Huawei, how long did it take before it showed up on their website? I sent mine back on Monday and it's still not showing. I called them and they say they haven't received it yet. Either it's there and hasn't been booked in or it's got lost on the way. Stupidly I didn't make a note of the tracking number on the envelope before I sent it.
[Huawei Mate 20 Pro Questions & Answers] Nevs28:
OK, back from the shop, took some waiting while checking etc. but also got a blue B05 device as a replacement. Will check tonight if it is indeed a BOE panel, but should be...

Anyway, talked a bit with the technician, nothing really new:

Known issue

No real way to check for them either except for naked eye and the app (to see if it's an LG or BOE driver)

Not all LG's are affected, for example his colleague has one with no issue

Nevertheless, all stock they will receive from now on will be BOE only according to him!

So yeah, LG ****ed up big-time :p
[Huawei Mate 20 Pro Questions & Answers] turt:
I just did the same test, for me it's 100% uniform...

So there's obviously something wrong with yours :(

Is it visible in normal conditions?

---------- Post added at 02:16 PM ---------- Previous post was at 02:13 PM ----------

I guess it will be the exact same batch as mine, given that it comes from the same place :P

I'm really happy how it turned out: I get the Blue which I would have picked had it been available at Orange, and the screen is perfect (no green, uniform).

Now I can enjoy my phone :)
[Huawei Mate 20 Pro Questions & Answers] achie010:
I recon that if you get a phone directly from a huawei service center you get a 'good' one even if it is a LG screen. The technicians there, are some kind of certified and undoubtedly would see if something is wrong and in the worst case they would fix it themselves. So the biggest chance to get a 'good' phone is to go to a service center. (in the Netherlands it is better to call the costumer service first, they will call you when a phone is available) I understand that some guys don't live near Amsterdam, but you can always ask for some kind of compensation. At the end of the road it is not your issue, it is THEIR issue.

---------- Post added at 02:39 PM ---------- Previous post was at 02:31 PM ----------

There is something wrong with the display drivers, because when your turn off the setting with show natural colors it becomes way less. Because first (when you start the video for the first time) it is Grey, how it should be, but the drivers are trying to show it 'naturally' so it becomes very uneven whitish. It looks like that the drivers don't know what to do...

---------- Post added at 02:45 PM ---------- Previous post was at 02:39 PM ----------

Turn off displaying natural colors (don't know how its called in English) and turn your displayed colors to 'warm' it will be completely gone. But obviously this is searching for problems.
[Huawei Mate 20 Pro Questions & Answers] Davidsic:
@achie010, yeah i think the same, for me it should be a software problem !?

Anandtech say something like that https://www.anandtech.com/show/13503/the-mate-20-mate-20-pro-review/7 but they think it's only about lg screens but they're wrong

I also see the problem on a particular screen of an app that I use

i sent an email to huawei belgium, they already answered me by asking me for more details, i replied and i wait for an answer from them...

Edit i tried your screen settings and it's still the same for me
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Mine was there the next day and showed up then. Did you not get a proof of postage receipt when you sent it at the post office?
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
We get our post collected at the office daily so I should have taken the tracking number from the label on the envelope. I wonder what happens if it's lost.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
That was a good read , thank you for posting that, it's exactly what my issue seem to be.

I guess there's nothing to do about it, but I wonder if all phones have this particular issue or only a few devices?
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Mobiles.co.uk won't do a door to door exchange for security purposes so I have to be without my phone for over a week now. :(
[Huawei Mate 20 Pro Questions & Answers] colts187:
My mate 20 looks kinda smudgey with that light gray background from the YouTube video. Looks worse in person. I've got the same video on my XS Max next to it.

?
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
Can anyone recommend a good eBay seller that has been shipping boe display models? Thanks.
[Huawei Mate 20 Pro Questions & Answers] AlNimanui:
Update : Second replacement from O2 UK has BOE screen.At a first check there's nothing wrong with, 1st replacement had LG screen and straight from the box had the green tint

S/N - XXXX18B09XXXX
[Huawei Mate 20 Pro Questions & Answers] nigelm77:
Mine was next day, the jiffy bag was tracked so you should have got a tracking number and proof of purchase and tracked it online.
[Huawei Mate 20 Pro Questions & Answers] Rbarkley1982:
First replacement from Vodafone and its a BOE screen. Serial 18B05
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Crap, as if the green screen issue wasn't enough.... Are you going to replace it?

Also can you share the same background you used? And tell me what brightness you had
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
I read on Polish forum that Huawei had slowly started withdrawing faulty handsets out of the market, meaning that all current stock in Poland had to be shipped back to China (regardles of the display manufacturer) and new stock of hulkless phones is on the way. No info about whether the displays are BOE or LG tho. New stock ETA - this friday. I've been waiting for my replacement phone since monday, will leave an info here when it's arrived.
[Huawei Mate 20 Pro Questions & Answers] monkeymoon:
greenish it is...even on white screen!

look and pause at 4:25

Compare white color on both phones and look at mate (right phone) left edge screen and up

So, what number of users in total are having this problem and from where are you guys and from where did you get it?

Is there a hope for us? my phone has been preordered and its comming arround 7th of november...
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I was literally just about to order this phone from Vodafone now my upgrade date has been sorted, however, after reading all these comments I'm now not sure and may just get the Pixel 3/3 XL or pre-order the 6T. I really want this phone and I'm not sure if I will be affected by it's pretty poor QC from Huawei.
[Huawei Mate 20 Pro Questions & Answers] bazda:
I dont know,for me its like East Europe batch ? There is one original sticker " Made in China" + IMEI and stuff and 4 other stickers on box. 1st : SI (Slovakia i think) , MK (I'm not sure but there is some cyrilic going on,Macedonia ?), CZ (Czech Republic) and UA (Ukraine). 2nd: HR (Croatia) , BG (Bulgaria), PL (Poland), AT (Austria) . 3rd : IT says for some reason that phone is manufactured by Huawei tech in Netherlands,afterwards : HU (Hungary) , RO (Romania) , GR (Greece). And the 4rd is all over TR (Turkey). I dont know whats going on,on my pre order of Mate 10 Pro there was one sticker on box.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I noticed it. Definitely more grey and I'm seeing a yellow tint.

I'm just of the phone to Carphone Warehouse and have until next Saturday to get a full refund. They have no issues replacing my device and have said if the new one displays the same symptons they'll replace it. I'm torn.
[Huawei Mate 20 Pro Questions & Answers] tokyo72uk:
Bought from EE with LG screen. Have green tint around notch and right hand side of screen.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
We need some sort of news outlet to cover this as people need to be aware. Just try and tweet your images and include all the huawei accounts and mate 20 pro hashtags.
[Huawei Mate 20 Pro Questions & Answers] monkeymoon:
this is what i found of articles

https://phoneradar.com/several-huawei-mate-20-pro-users-reporting-green-tint-problem/

Share, write to huawei on face, twitter, mail, your local reviewers so at least by the end of noveber we have "normal" ones

For example, just today from alzashop in cz arround 30 phones ordered...

People are preordering not knowing anything.

But interesting it is that that alza shop postponed dispatch from 7th to 22nd...it can be gluegate reason or (which is not good) that they simply don't have enough on stock or from providers..
[Huawei Mate 20 Pro Questions & Answers] Terrschi:
First Websites (androidpit, phoneradar) are reporting this. There are already some threads on reddit.

I hope Huawei makes soon a statement.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I've yet to get mine from DHL. Should be here today but we shall see. Hoping for a boe display.
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
As there is a Chinese and international version of the phone could we assume that the BOE screen is for the Chinese version and all international versions are LG? Hope this isn't the case.
[Huawei Mate 20 Pro Questions & Answers] MartPwnS:
I got BOE from Telekom Germany so no, not only China.
[Huawei Mate 20 Pro Questions & Answers] bazda:
In this thread is said,that people from China has same problem with LG panels,so i think it's more random batch thing.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Made a thread on the UK Huawei forums. How long till it gets censored haha. Might be worth throwing some comments on that also.

https://uk.community.huawei.com/mat...0-pro-screen-problems-glowing-green-edges-698
[Huawei Mate 20 Pro Questions & Answers] roosta:
That sucks. I certainly won't be buying this phone until I know this issue is resolved, a further software update fixes most other bugs....and root becomes available.....freely.

Most reviews are paid for...or if not, they give their models out really early so a few hundred nerdy youtubers can stand out reviewing a phone "really early"

-----

Personally think this is KARMA for Huawei...they deserve to fall down the ladder a few rungs, especially when you supported boot unlocks and now have removed this from new phones.

RoOSTA
[Huawei Mate 20 Pro Questions & Answers] RabidWolve:
If this were Apple they would be all over it.
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
Clicking the link says page not found, they've killed it already :) ? I am still testing my phone, haven't noticed the issue yet (LG screen, MobilePhonesDirect (EE)).
[Huawei Mate 20 Pro Questions & Answers] MartPwnS:
Seems like they did, it worked before.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Haha I think they merged it with another thread which is fair I guess. https://uk.community.huawei.com/mate-20-series-20/mate-20-pro-green-edges-on-screen-679
[Huawei Mate 20 Pro Questions & Answers] kona786:
I reckon we should spam their twitter page with these images.

Im gonna get one more replacement then bail if it's not a good one.

This is from EE UK and will be my 3rd black replacement.
[Huawei Mate 20 Pro Questions & Answers] shadowrukia:
I got my AU version of the phone and yes we have the same problem over here, im one of the unlucky ones as HALF OF THE SCREEN IS TINTED GREEN I NOTICE IT EVEN IN DAYLIGHT and yes on grey backgrounds. discord it shows more. this sucks. I dont know what to do now.
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
They just replace/repair faulty screens and repack it to sell as new phones :)

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] djBarren:
OK so. I've just had time to test my device. I'm not happy. Totally pissed off. This is a BOE display direct from Huawei. Seriel 18B05.

Just off with Huawei chat and a jiffy bag is on its way. I've just had a real good rant on twitter and I've asked Carphone Warehouse what my options are. I'm mad.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Well... As long as it's done in the factory, with the same equipment they use for manufacturing the phones and fixed phones are still IP68 this shouldn't be a problem. At least for me :).

---------- Post added at 07:27 PM ---------- Previous post was at 07:16 PM ----------

Oh man... Shocking that is!!! Looking at the photos you attached geniuinely made me sad. WTF Huawei!?!?!?! Dude, as much as i feel sorry for you i hope your case is just an extremely rare one, cause if not, our odds of getting 100% flawles mate 20 pro in Huawei's screen lottery have gotten from small to super tiny :(.
[Huawei Mate 20 Pro Questions & Answers] colts187:
I have no choice but to return it to the eBay seller I bought from and maybe buy again later. I was thinking of clove UK but someone on here had a horror story. You're required to pay return shipping for service/returns with them if you need to. That's about $120 one way. :cool:

So I don't know I love the phone it's awesome.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'm fit to be tied at the minute. All I got was "we'll book it in for repair" at which point I went berserk.

I've taken to twitter and will be seeking legal advice.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Wow that's just awful, I've had an online chat with huawei customer service, was told that the screen isn't supposed to look like this, and I should ask for repair...

The thing is day to day usage I can't see that non uniformity on the screen... No idea if I should repair it or leave it be, maybe they can fix this with software updates?
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Are you happy now? You all need to stop to ask ALWAYS: post photo! post photo! post photo! post photo! post photo! post photo! post photo! post photo!

You all look like parrots!

If you do not believe me it's your problem! Not mine.

---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------

Like written previously, also some BOE have the problem. Now mine is in assistance yet for third time. And when it arrives I will not even open it, I will sell it right away. Better wait the next year at this point. :crying:
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Sorry I was meaning pictures of the issue with the mate. I should have chosen my words better.
[Huawei Mate 20 Pro Questions & Answers] colts187:
Has anyone ordered from Wonda Mobile? I'm in the US. I think it was AndroidAndyUk on youtube that mentioned them. I am thinking of ordering a mate 20 pro from them.
[Huawei Mate 20 Pro Questions & Answers] dipzb90:
Got my amazon replacement today. Its a BOE screen 18B05. Hopefully it doesn't develop any issues. So far so good