yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] aconcy:
I went to mobiel.nl (Netherlands) today to swap my 2nd faulty device. Fortunately i bumped onto the employee who saw my matter the previous time, so he was very aware and helpful.

I asked about a replacement with the letter B in the serial number.

He checked on his computer about the available stock, and he informed me that the company received a new batch from Huawei today but none of the phones contained the letter B in the S/N; all of them are A. I will receive the new phone tomorrow, i will keep you updated.

This is the last chance i'm giving to Huawei, if the 3rd one is faulty again i will get the Oneplus 6T, get back 400 euros cos the 6T is cheaper and receive the smartwatch and wireless charger from Huawei since they were bundled with pre-orders.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
New batch with letter A? it's really strange.
[Huawei Mate 20 Pro Questions & Answers] aconcy:
I know. I'm hoooping (although i'm not positive) that Huawei found a way to distinguish LG and BOE batches. If not, bye Huawei.

Phones people bought because of my recommendations:

Brother: Mate 10 Pro

Father: P20

Friend: Mate 10 lite

Friend: Mate 10 lite

Friend: Mate 10 lite

Friend: Honor 10

Friend: P20

I'll be badmouthing them from now on. Cowards. I also sent Huawei Netherlands a pretty degrading email directly.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Let me know Man, it's an interesting thing.
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
So. I already got my replacement approved, but haven't sent it back yet. Have to set up DHL from the US.

I wonder if the screen problems are worsened by using the super fast charger. I didn't use it initially and didn't have much if any green initially and was only using a slow charger unless I managed to wear the battery down gaming and wanted a quick bump. After using the OEM charger a bit I noticed the green more.

Since I'm now sending it back. I tried running a benchmark and having it plugged into the super fast charger. Seemed to change the screen pretty immediately. Green is now visible on any grey color around the affected areas, in any light and brightness at a reasonable amount. I wonder if we only use weaker normal chargers, would the screen still develop a green hue?
[Huawei Mate 20 Pro Questions & Answers] jemael972:
Pffff 2nd Device 18b08 LG
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Is the heat! Already written by me many times but no one believe me.
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
I might have to give up on Mate 20 Pro and I need a new phone within the next few days.

I sent it back for an exchange due to green screen. They quoted up to 5 days, now they tell me they're out of stock until 18th December! I need this phone replaced (in emerald green...) or an as good alternative.

Any recommendations? Do any others have such a great camera and battery etc?

I don't even know what rights I have in this situation either (UK via mobiles.co.uk)... Could I even tell them to cancel it or will they only allow exchanges even if it's faulty?

Thanks.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I go change my 4th replacement for note9 and before cooling off period i change again for mate20pro hope so for almost over month Huawei sort this issues
[Huawei Mate 20 Pro Questions & Answers] denzel09:
good, i think but i am not sure after all this that i will buy it again not before of january; question is: when will be out the P30?
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
First mate 20 pro was lg , i replaced it in huawei store, get a boe 30-10-18 but it had some scratches at the left upper , so i exchanged it today, i get another boe from 31-10-18 no scratch, but after reading this post i wonder if the screen has no gorila glass at all :/

Sorry for my english
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Month after when will be release galaxy s10
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Called in on my way home and need a manager to authorise my refund. The CPW have no stock of twighlight in stick in the UK. Huawei have completely bolloxed up.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
So,,, better to wait how will be the S10 at this point.
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
Boe screen has less vibrant display, try to set it to normal colour, it feels kinda black and white, but is decent enough as long as there is no green
[Huawei Mate 20 Pro Questions & Answers] mscion:
Well, 5 days no green tint. What range of times have folks observed the beginning development of the green? Thanks!
[Huawei Mate 20 Pro Questions & Answers] turt:
Never used the fast charger, and still my LG screen became hulk even without any gaming or anything that would heat the device. It's also pretty cold here.

So I have no reason to believe :rolleyes:
[Huawei Mate 20 Pro Questions & Answers] jejecule:
For me after just one month. My second, still LG screen, no issues after two days.. But I still don't think screens are the issues, problem seems to be more related to Huawei manufacturing default.
[Huawei Mate 20 Pro Questions & Answers] cygnus56:
my first device with LG screen and 18A15 started with the problem from the first day, my second device with the same screen and same date seems at the moment not to have a problem as such, it only has a non-uniform gray with less than 5% brightness, has 8 days of use, to see what happens in the next ...

Does anyone know of some cases where the problem arises after a long time?
[Huawei Mate 20 Pro Questions & Answers] colts187:
Note 9 or pixel 3xl. If I wasn't kissed at Huawei I'd say that monster mate 20x.
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
They state that it supports Google play so that's that, but have u heard of such configuration: 8 gb ram with 128 drive?
[Huawei Mate 20 Pro Questions & Answers] colts187:
I believe it's 8/256 right?
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Nah, check them out, I'm not sure if the phone can be opened to install ram but they have: 128/6, 128/8!!
[Huawei Mate 20 Pro Questions & Answers] DeGhoHun:
I have already posted my initial issue with my m20pro. Phoned up huawei because effing buymobiles.net have not attended my call for 5 days straight. Their customer service has apparent high volumes of calls and have significant delays in attending them. In which case I contacted huawei themselves who are offer g a replacement. The steps are for them to send the courier post bag. Place the phone in and send off to thekr centre. This was 3 days ago and still no post bag. Phoned them up yesterday and they said delay in the post. I asked can they guarantee me that it will not be faulty? They said we guarantee you it will not have any fault but couldn't tell me why. I questioned them on boe vs LG panel and rep had no answer. Reading the thread has resorted me to think I should wait for a new December batch. What a fooking shambles this is. I am going to approach gsmarena or techradar in fact if this s*ite went to the press huawei would be fooked! Not only are they being banned from their 5g set up in 4 countries this itself would be detrimental to their reputation.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Last het even weten ben benieuwd hoe t gaat lopen.

---------- Post added at 08:51 ---------- Previous post was at 08:49 ----------

Thinking almost the same..

---------- Post added at 08:53 ---------- Previous post was at 08:51 ----------

There are problems with this phone!!!!!!!

Translated;

“To stay on topic, my BOE screen is still free of the known problem after one month. Only problem I have with it is that the screen dims when opening certain apps, such as Chrome and even WhatsApp, but also system apps such as notes and phone. When you return from the app to the homescreen or to the multitask menu, the brightness goes back to the original value. With manual brightness, the problem is even worse than if the brightness is set automatically. This problem seems to have occurred a long time with several Huawei devices. The degree 10 Pro, P10 and P20 Pro also have this problem. Huawei has built it in as a 'feature' to save battery. But I do not like it and I can not explain it. Have tried everything. Anything that could help is to disable 'Power Genius', but that requires root.”
[Huawei Mate 20 Pro Questions & Answers] Snoo89:
This is not a hardware issue. Its software issue. Software issues shouldnt worrie us. Hardware issues should.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
It seems that ither devices of the mate series has also this issue...
[Huawei Mate 20 Pro Questions & Answers] aconcy:
Update: i JUST received the new phone. S/N 18A30. IT'S A BOE SCREEN! We might be onto something here.
[Huawei Mate 20 Pro Questions & Answers] J200george:
Still not seeing anyone report devices newer than 18B09........
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
No I reported 18B15, no issues so far
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Xiaomi has some decent phones for much less price. I would recommend that as they also have stellar battery life with great performance. Only difference being camera isn't Huawei level
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Huawei camera??? Video is s...t ever i can see on mobile some pics is not real as well i don't think so this phone can cost £900 this is my last Huawei and i go back to iPhone or buying note9
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Note 9? So you want your phone to lag 2 months into owning it.

I would recommend the iPhone out of the two mentioned
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I was Apple owner from iphone 5 till iPhoneX and i don't think so i will be returned to Apple.

Huawei i have already 4th replacement device every one have screen issue and i don't believe this company any more.

Samsung i don't know but looks like i take note9

Pixel is disgusted design.

Sony i don't like at all

And oneplus 6t i don't want
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Maybe the ones who get devices that are from these batches do not experience any issue and have no need in coming here and report it...
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
Just curious how many people out there have had or know someone who has had a LG display for over a month with no bleed issues at all? Thanks.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
18B09 LG straight after open and tested is green one edges no grow quickly but it's here and will be bad after couple days
[Huawei Mate 20 Pro Questions & Answers] J200george:
So 18B15 is the newest now. Please let us know if you get any hulk related issues.
[Huawei Mate 20 Pro Questions & Answers] pyro2677:
Sent mine away and all they asked for was the Phone. Sent me back Brand new Phone BOE screen and they didn't ask for anything else back i have 2 fast chargers, heaphones, cables etc. This one doesn't have the issue at all. Their service is quite good.

Mine was LG and you seriously had to look for the brightness on the edes but they were there and yeah they exchanged it for me.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've. Just asked for another jiffy bag as my Boe screen has a pink tinge to it if you tilt it up and down on a white screen. It's even clearer if you put eye comfort on.

Mine a L29c. 18b08
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Believe me dont take samsung or an note9.

Give Huawei an chance... have 3 faulty devices, and waiting for an new device.

Coming from the first hour of the iphone, 4s
[Huawei Mate 20 Pro Questions & Answers] pincho21:
I give already 4th Times how many Times i need give again???.

I think i returned device and take new one no exchange and i will be again on 30days cooling off
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Mobiles won't let me cancel my contract or change handset despite the fault and no stock til 18th December. I've had to urgently buy a new phone to use off contract.

I've contacted Huawei directly to see if they can replace it in the timeframe I need.

So much stress for something that is not my fault.
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
What country and provider are you on? You should have 2 year warranty from Huawei, that's some poor customer service there.
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
Bought via Mobiles.co.uk in the UK on an O2 plan :( I simply have to wait.

They suggested a change of colour, how would that help jeez they're *all out of stock*
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
That's some shady s... they should accept the replacement or at least point you to Huawei directly to replace it.

I bought mine through Mobilephonesdirect, I have the issue but haven't reported it yet, as I can't be without a phone, waiting for the new batches to arrive to ask for a replacement.
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
They will exchange only for the same phone, and not for 3 weeks.

They told me it would come the next day, but allow for 5 working days maximum. So I posted it.

I got home and saw actually it's out of stock til 18th December.

No temporary handset or exchange for different handset offered...

:(
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
Oh OK, so they'll exchange it, it's just a long wait :( Which is why I'll hold tight for a bit longer as it doesn't bother me that much.
[Huawei Mate 20 Pro Questions & Answers] Isthisthewei:
I wish I waited. I only sent it because they told me a maximum of 5 days, but "probably next day". :(
[Huawei Mate 20 Pro Questions & Answers] rytmask:
Yesterday received a replacement ****18A31******** with BOE screen. No green, happy :)

Euro standard LYA-L29
[Huawei Mate 20 Pro Questions & Answers] bulsatcs:
lol troll much? yeah, let's better get a phone that will develop a freaking green screen and then lose days worth of time trying to get a decent replacement (that will have the same problem), no thanks

you obviously don't have the note9, so that's why you're writing bullsh*t

---------- Post added at 07:10 PM ---------- Previous post was at 07:07 PM ----------

great advice, why not go for the 4th replacement? maybe 7th? or even 10th? maybe then i'll get a non defective unit? that's pure quality right there from huawei lol
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
isn't this normal for all AMOLED panels?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Shocking Quality. The Carphone Warehouse rang Huawei for me today. I've been promised a replacement.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've never had pink screen before even the green screen didn't go pink
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
it is most noticeable on white backgrounds, as you tilt your device away from you

i guess some screens are manufactured better than others, so on some devices it's almost impossible to notice
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've had enough with this phone but not sure what else better really
[Huawei Mate 20 Pro Questions & Answers] denzel09:
An user from huawei forum:
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
4th replacement received today from Vodafone UK 18B09 Twilight colour green edges and top.I Hate it !

---------- Post added at 07:01 PM ---------- Previous post was at 06:57 PM ----------

LG screen
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Welcome in the club i just call on 191 and i can't exchange my device because my last order still open in system.....

My faulty phone was delivered to AVONO1 today but my order still opened.....

My cooling off period is till 11.12. Hope so i will be have chance return and take note9 it's best option because I will be have again 30 days cooling off period and hopefully till january Huawei sort this problem...

I want this phone but never know maybe i dont will be back after when I try note9
[Huawei Mate 20 Pro Questions & Answers] colts187:
Mine I was scared about at first. It hasn't gotten any worse at all and if it stays this week I'm fine with it. Now if it starts that flickering crap I'll be pissed.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Personally, over the last month I had 3 M20pro's. All three were defective. All three had LG displays...
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Every year when a new Note line gets released they say ohh this is different, it won't lag and battery life will be amazing. However just like every other Samsung phone it still lags and drains battery. This is Samsung's trademark. Lag and drain
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I agree with you, I had the Note 8 and the battery was awful! I sold my Note 8 6 months ago and got a Mate 10 Pro, it was better than the Note 8 imo.

Now I've got the Mate 20 Pro, best phone I've owned, even with the green screen issue!
[Huawei Mate 20 Pro Questions & Answers] colts187:
I don't know about you guys but it looks like Huawei will never acknowledge this publicly. It's been some time since news outlets like gsmarena picked it up and not a peep since. I'm glad they're replacing them all for you guys but I'm in the US and I haven't been able to get a hold of Singapore Huawei. Looks like I just have to deal with it and hope it doesn't get worse.

I botched about it on Twitter and Huawei Canada reached out. Of course all they did was point me to the Huawei Singapore site where all I can do is email them like I have a few times before. Does anyone have any experience in dealing with Huawei in Singapore? The seller I bought this from on eBay has ignored my return request and I'm outside the return window now. Smh..
[Huawei Mate 20 Pro Questions & Answers] hendogg_af:
If you bought it from never MSRP like me you can file claim with eBay under grounds that it's defective I believe. Has it been longer than 30 days? If not I'm sure ebay will cover you. Let them know seller isn't responding.
[Huawei Mate 20 Pro Questions & Answers] lwjsg:
Sorry to hear that the eBay seller has ignored you.

I am in Singapore and fortunately Huawei has been diligently replacing the affected M20pros with no questions asked, even though they did not publicly acknowledge the issue.

All I had to do was head down to Huawei’s service centre and mention the issue which they were clearly well aware of. In fact they didn’t even ask me for proof of purchase - only took down the IMEI and contact details for when the replacement is ready.

I am on my way to Huawei for the replacement as I type this (one week since they took my details).

So far happy with Huawei Singapore’s handling of this issue. Some local users even reported receiving a Huawei fast charging power bank for free as a gesture by Huawei.

Hope you can figure something out ;) maybe a holiday to Singapore ..
[Huawei Mate 20 Pro Questions & Answers] Darkat70:
How can you tell if it's a LG Screen?
[Huawei Mate 20 Pro Questions & Answers] Yayatar:
Download Device h/w from the store
[Huawei Mate 20 Pro Questions & Answers] redrider54:
Hey quick question for you! I'll be traveling to Singapore on Dec 7th. I plan to purchase a Mate 20 Pro immediately after landing. Where would be the best shop to purchase an unlocked one off contract as I'm from the US and will use it on T-Mobile. I saw there are a few Huawei stores in the area, would you suggest buying from them or a different store? I wonder who would have the newest stock? I'll only be in and around Singapore for 10 days so hopefully that will be enough use to see if I need to exchange or return it before leaving.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
The note series always lagg, touchwizz is crappy and always laggy after an while using the phone. Give this device an chance. One plus 6t is also not the device you want.
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
Bro don't try to convince him. He has a thick head
[Huawei Mate 20 Pro Questions & Answers] bulsatcs:
i don't know what kind of defective devices you had (you surely never even owned a samsung), but i've never experienced those issues you're talking about

i mean, people know what is quality, no wonder they chose the note 9 as the best phone of the year

---------- Post added at 01:05 PM ---------- Previous post was at 01:03 PM ----------

Get your facts straight, touchwiz is long gone lmao

Yes, i agree, op6 is not the device i want and i'm tired of huawei's bullsh*it, so i'm just gonna go for the note 9, it's the best all-rounder phone this year
[Huawei Mate 20 Pro Questions & Answers] vodovodo:
What is touchwizz ? :)
[Huawei Mate 20 Pro Questions & Answers] Davidsic:
Another short video found https://www.youtube.com/watch?v=2St97qGpWi4

https://www.dday.it/redazione/28396/huawei-mate-20-pro-prova-qualita-schermo-oled

now I use the p20 pro again :rolleyes:
[Huawei Mate 20 Pro Questions & Answers] vodovodo:
note 9 is the best all-rounder yes, i agree, i have one for since it came out and it does have a stunning screen battery camera software and never lagged, and actually October updates really improved the camera and november updates took the battery to a whole different level, cant wait to see what OneUI have for us.

but to be honest i was so excited for the mate 20 pro, but after this joke called GlueGate issue i changed my mind, just am waiting for mate 20x to replace my trusted note 9 till the s10 or p30 is out. battery +speaker + camera - the pro version epic failed screen.
[Huawei Mate 20 Pro Questions & Answers] charliebigpot:
All these phones come out within 6-8 months from one another, how often do you switch phones? :D
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
I have owned Samsung phones right up to the Note 8. After the Note 8 I got the Pixel 2 XL and the difference was night and day. Pixel was so much better than samsung. Now I'm rocking the Mate 20 Pro which is stunning with great performance with the added benefit of insane battery life. The days of samsung are limited. Bye bye Samboy
[Huawei Mate 20 Pro Questions & Answers] bulsatcs:
looool this keeps getting better

huawei copies the curved screen design, and fails miserably in doing that... and considering huawei's latest "innovations", i'm completely sure that samsung's are far from limited

good luck with that fake chinese company

next one, please
[Huawei Mate 20 Pro Questions & Answers] haasbro:
Haha are you a mad little child or a grown man? Hard to tell. BOE Screen is working perfectly and it's curved and beautiful. LG messed up just like they did on Nexus 4 which does not indicate that Huawei "failed" to do the curved screen.

If i were you i'd read up on stuff and learn to speak in a mannered way, you won't get far sounding like a child talking to men.
[Huawei Mate 20 Pro Questions & Answers] bulsatcs:
and another one lmao, how may of you are there?

i had both the lg and boe display and i can confirm that the lg is way better quality-and-color-wise than the chinese boe display, too bad it was a hulk

they shouldn't have had a race with samsung, as they're obviously so much behing... a normal, flat screen would've completely fine and it wouldn't have the green screen issue

another one please
[Huawei Mate 20 Pro Questions & Answers] cilikekko:
Had mine for two days and touching wood any problem with the screen.

Just wanna say the phone is just amazing, never had such a smooth device like this.

Finger crossed.

Please check my screenshot and lwt me know if my screen is among the '' faulty ones''

https://imgur.com/a/Q8NxcWJ
[Huawei Mate 20 Pro Questions & Answers] vanillaLVL:
Yes it is ser! :(

Its and lg screen and batch 51.. I had the same one and after week of use green tint started showing up. Sended to repair centre! Will see what they say!
[Huawei Mate 20 Pro Questions & Answers] nikooe:
51 is not the batch number, it's the driver version of the screen. It'll change with updates.
[Huawei Mate 20 Pro Questions & Answers] vanillaLVL:
Oh okay , sorry , anyways i had same info about device and it was defective !
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
LOL you are funny to be honest. You act as if Samsung never dropped the ball in Any major release. Remember battery gate? Remember the red tint in galaxy s8 and s8 plus?