yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Thanks for pointing that out,

Looks like all problems are with people that have LY09 as you said.

I do own LY29 with LG screen and have no green/radioactive issues.

And earlier the user kandem also said his panel is LG, but he has the LY29 like me and no issues.

I think I was able to replicate the issue he has:

Room with no light

Brightness down to 0

Grey fullscreen but from this grey only a shadow of grey worked enough to make it visible for the naked eye.

And on my screen there's a portion of about 1.5cm , it's quite round and that portion is a tiny bit lighter than the other entire screen, almost not visible to the naked eye.

Same goes for the sides, but that seems to be because of the screen curvature, if I tilt the phone it just disappears, and that all is just brightness level, no green no yellow .

Tried to take a photo but my op3t takes bad pics in the dark.

And not to mention that I'm already using the phone for 11 days, while others had the problem within a few days and some even out of the box.

So i'd like to think that LG panels on LY29 should be ok.
[Huawei Mate 20 Pro Questions & Answers] GiancarloMorr24:
Let’s us know. Mine is also from Clove and so far so good.
[Huawei Mate 20 Pro Questions & Answers] karthick4u:
How long have you had it? Mine is on its way. Is yours LG or BOE ?
[Huawei Mate 20 Pro Questions & Answers] GiancarloMorr24:
I received it yesterday. It's an LG panel, but so far, the screen is perfect. No signs of that weird green bleed others are experiencing.
[Huawei Mate 20 Pro Questions & Answers] karthick4u:
Lets hope it stays that way. Keep us posted. I am going to be super active on xda forums for next few days.
[Huawei Mate 20 Pro Questions & Answers] GiancarloMorr24:
Will do. I’ll do the same.
[Huawei Mate 20 Pro Questions & Answers] ryballs:
Yes I don't think this is the same thing as the 'gluegate' green patches. I can only notice it at specific shades of grey and it isn't coloured. It just appears to be poor grey uniformity which is a common issue with OLED panels. I've got this on my OLED TV too and it typically isn't that noticeable in everyday use. I found by changing the Mate 20 Pro colour settings from Vivid (DCI-P3) to Normal (Rec .709) also helped a bit.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
It shows the users current settings. Not the capability of the panel.
[Huawei Mate 20 Pro Questions & Answers] misiokicio:
Well lads, as much as it was fun to play with mate 20 pro in the last few days, this came to an end... Was watching YouTube in the dark mode yesterday and both edges were green, this was a nail to the coffin,

Another thing was this soo f.. annoying hi search popping up everytime u try to scroll down from the notifications but u missed it by a a mm...

Aod- for me its a big deal, using back my pixel 2xl I feel like this is a must for me, obviously some more bugs in emui but i could give it a chance, but the screen nailed it lol
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Sorry to hear that, what phone model and display?

It may be not related but I also had problems scrolling down from the notifications, and in my case

the issue was the glass screen protector, apparently it doesn't touch well in on the top part of the phone...
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
Guys, I had this sarcastic reply from the head of UK customer service. If he is the Head I would hate to meet the rest

He quoted the apple comment because I said they would have swapped in store

Apparently he now knows all affected units.. Yeah right
[Huawei Mate 20 Pro Questions & Answers] RabidWolve:
Just noticed a comment post regarding green screen issues was removed from GSM arena comments.

At Huawei's request?
[Huawei Mate 20 Pro Questions & Answers] Nicelysedated:
Right cheeky **** isn't he?
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
If he knows it's a faulty batch then maybe being proactive and contacting customers first might be a good idea..

Of course I'd guess his just talking out of his arse
[Huawei Mate 20 Pro Questions & Answers] Humunkulus:
Goog Morning,

same here in Germany :

Acording to "Device Info HW" it is an Huawei LYA-L29 with a LG-01-18-10-51 and it seems that i have not such a problem so far. I have been using this new phone since last Saturday .

In a dark room with zero lightning on phone and with "good will" , then i can see a little bit of green "shadow" .But not partial , rather all around the edge including radii .Tested with LCD burn in wiper.

So, at the moment it is not enough for me to complain phone.

Greetings from Germany
[Huawei Mate 20 Pro Questions & Answers] kandem:
Same panel like mine phone.

I not have green issues. Only y have a ether type. Of Grey around the edges and notch

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] ryballs:
Yes I was wondering the same thing. They let users troll each other but if you mention Mate 20 Pro green display issue and your comment gets removed? WTF
[Huawei Mate 20 Pro Questions & Answers] shadowrukia:
I got LY29 and it was faulty green tint covering half the screen but a dark green. I am returning it I have already bought a note 9 for way cheaper .
[Huawei Mate 20 Pro Questions & Answers] vwite:
Oh well, I just opened up my Mate 20 Pro, man today was an extremely disappointing day. Damn it Huawei!! I was very excited for this phone, it looked great on paper but I soon as I turned it on I noticed the extremely bad quality OLED, this screen is absolutely trash and absolutely disgusting compared to the screen on the Note 9.

I have this problem and a lot more right out of the box, color shifting is really bad similar as with Pixels 2XL, if I place my phone in a table with white background the top half looks blue while bottom half remains white.

The green tint is completely obvious even with auto brightness and with lights on and although most noticeable on dark grey, it is noticeable with all colors. If I turn on dark mode, there is a LOT of jelly effect, purple everywhere, small letters are not even legible while scrolling.

This screen might be too low quality even for a pocophone, looking at the Note 9 and Mate 20 Pro side by side if they tell me the Note 9 screen costs $100, I'd guess the screen on the side costs less than $20.

My screen is LG-01-18-10-51. It was a lot of hassle to get this to the US and I already purchased cases, adapters, super charge chargers, etc. I don't know what to do now I HATE YOU LG!
[Huawei Mate 20 Pro Questions & Answers] Isko41:
I have called the Huawei Hotline and they told me this is normal on OLED Displays there is nothing broken on my phone.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Thats front line help desk.
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
Pretty much the line they are going with in the Huawei thread linked to earlier.
[Huawei Mate 20 Pro Questions & Answers] RabidWolve:
I posted a comment questioning the removal of the green display issue. It got deleted shortly after.

Made another post and screenshot ed it. Huawei are trying to keep this on the DL.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Official statement by Huawei so far is:

" The Mate 20 Pro uses an industry-leading flexible OLED screen featuring special design curved edges for an enhanced visual experience and holding comfort. This may lead to slight discolouration when viewed from different angles. In extremely dim lighting conditions, when the screen brightness is too low, or when using dark wallpapers, these differences can be exaggerated. If the colour cast affects your normal use, take your phone to an authorized Customer service Center for assistance. "

Source: https://uk.community.huawei.com/mat...reen-edges-on-screen-679/index3.html#post3367
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
I'm surprised none of the big tech websites have picked up on this story yet, seems like we need to weight behind us to quiz them as they are handling this very poorly.

I'm going to trying sending out a few emails see if they are interested in the story. They were all quick enough jumping on the pixel xl 2 issues last year and this is much worse!

Getting mine exchange with three but isn't in stock until 20th November so hopefully will be a different batch without the issue. only trouble is it will be close to the 30 day limit so will have to decide quickly if I will keep it or not.
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Add another LG 43 to the list....

---------- Post added at 09:54 AM ---------- Previous post was at 09:52 AM ----------

Hi, was that a replacement or an original purchase. I pre ordered from EE and ended up with an LG 43 that's no good and going green. Don't know if just to hand back or do a swap. Only got a week till the end of the 14 days....
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've just put a message on there to ignore Amy. Just contact them yourself and your supplier
[Huawei Mate 20 Pro Questions & Answers] RabidWolve:
Must be the advertising money that is keeping websites in check.

Again if were Apple or even Google and Samsung this would be like a wild fire on all the websites. Huawei like their support and updates are doing a crap job handling this issue.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
Mark me up as another user with green screen issues. Once again an LG-01-18-10-51.

[IMG="Green screen"]https://pbs.twimg.com/media/Dq8okzjXcAU3ixX.jpg:large[/IMG]
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Welcome.
[Huawei Mate 20 Pro Questions & Answers] javii77:
Add another LG 51 screen green. I am going to refund and maybe rebuy in november or december, huawei mobile spain is ignoring my messages... Bad politics.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
The reviewers don't know about these issues yet as they have boe screens. Shame they didn't have the LG one
[Huawei Mate 20 Pro Questions & Answers] mwatson:
are you not put off by this terrible response from Huawei? even if the new batches have perfect screens, Huawei have just revealed their cards when in comes to support and customer relations. They don't deserve our money no matter how pretty their phone is. If they want to charge big bucks like Apple, they need to behave like Apple and deal with their issues.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
Thanks, but wish I wasn't here.

I'm just off the phone to Vodafone and they will replace the phone. They've said 3-5 working days which I'm surprised at. I'll update how I get on.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
They've run out of stock. I'm with Vodafone
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Wow mines multi colour now
[Huawei Mate 20 Pro Questions & Answers] magnatom:
Yes, that's why I was surprised when they said that. I'll not be expecting a replacement any time soon....
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Hahah is this their attempt at fixing it? Make the edges RGB so it's harder to tell lol.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Nah it's me messing about with something called borderline
[Huawei Mate 20 Pro Questions & Answers] jiltedfat:
Chalk up another LG 51 screen with problems here. Week old phone showing green tint along RHS edge. :eek:
[Huawei Mate 20 Pro Questions & Answers] monkeymoon:
https://www.google.hr/amp/s/viatea.es/tutoriales/problema-pantalla-mate-20-pro/amp/

Can anyone try?

Huawei Croatia ignoring messages.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Hard reset doesn't work I've messed with colours and found no fix.

---------- Post added at 11:55 AM ---------- Previous post was at 11:51 AM ----------

My second one has just started going green in the top left and right corner
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'm for a refund today. My phone this morning looks like it's spent the night in a nuclear reactor.
[Huawei Mate 20 Pro Questions & Answers] monkeymoon:
Guys...take photos so we can send it to the world...
[Huawei Mate 20 Pro Questions & Answers] javii77:
Yes... its very annoying. Instead of laughting about apple batteries giving the iphone buyers battery chargers as "joke present" they should improve their screen quality tests and so the customer attention... what a shame huawei.
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
Just called to send mine back and cancel my contract in the 14 day cooling off period. I am already 7 days into it and by the time I send the phone back, receive a new one and wait a few days to see if the problem comes back I will be outside the window and stuck in a loop of returning phones until I get a good one.

Combined with the fact I still don't have the update and people in the USA where the phone isn't even officially sold have got it is so frustrating. At this point I'm not sure what to do, stick with my S8+ until next year and see what is available or move to the OnePlus 6T although specs wise that seems like a downgrade on a lot of fronts compared to the S8+.

I hope you guys who stick with the phone manage to get your screens sorted.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
I don't know where you are based, and where you got the phone, but I'm in the UK and with Vodafone. They said they'd send the phone and at that point I return it. Also, as far as I'm aware the clock restarts when you receive the replacement phone.
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
I asked the questions on the phone, they won't ship a new phone until they receive the old one and the 14 day cooling off period is related to the start of the contract with the network so it is 14 days from when you activated the SIM, normally on the day of delivery. Receiving a new phone doesn't reset the clock on that front, you just have a new 30 day period to return the phone but by then I will be stuck in the 2 year contract. Not taking my chances with this one.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
do you know during that 30 day period you can exchange phones to another type?

I've been told I have to wait until 20th until my replacement comes, and if that has the same issue can you still swop it out straight away rather than send it off to repair?

I did think about canceling contracts but there no other phone to go to. I sold my old one already. The 6T is cheaper but doesn't have all the full features, the pixel 3 xl doesn't have the battery life, the only other phone I can think I would enjoy is the razer phone 2 which probably has worst software than this!
[Huawei Mate 20 Pro Questions & Answers] sirpaul82:
Twilight will be back in stock within 3 days at O2q

Wysłane z mojego LYA-L09 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] stewartk:
New phone ordered through vodafone. Be here in 3-5 days as they are awaiting new stock, hopefully it the BOE screen. No mention of a special feature lol.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Carphone Warehouse have said the twighlight will be back in stock on the 9th.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Mines just the black one. Didn't see the point getting a colour one when it's in a case
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I was offered a black one as my store have one in stock. But declined not because of the colour but its highly likely to be from the same batch.
[Huawei Mate 20 Pro Questions & Answers] ryballs:
It's not really "industry leading" if it suffers from colour cast is it? I don't see the curved edges on Samsung OLED screens having this issue. Doesn't matter which angle you view it from either, it's still obvious. Also they call radioactive green a "slight discolouration"?

I like how the dark suddenly becomes "extremely dim". Nothing extreme about it mate, millions of people use their phones in the dark. OLED is supposed to perform better in the dark, not worse.

How can the screen brightness be "too low"? If we shouldn't set the brightness to minimum then why have it as an option? Maybe they should update the Mate 20 Pro so it can only be set to max brightness. This way all their customers will be blinded and unable to see any more issues with their screen.

Yep its our fault for using dark wallpapers people, even though the phone comes with some pre-installed. Also dark contrasty wallpapers are supposed to look better on an OLED display.

By "these differences can be exaggerated" they mean "it will look like The Hulk pissed on your phone".

Since everything they just listed (using phone in the dark, dark wallpaper, min brightness) IS normal use, maybe we should all just return our phones..
[Huawei Mate 20 Pro Questions & Answers] xnpu:
Does anyone outside of Asia (who is not a reviewer) have a BOE screen though? It's been a few years so it may no longer be an issue, but I recall there were patent issues preventing BOE OLED screens from being sold outside of China.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I Hope not.
[Huawei Mate 20 Pro Questions & Answers] Guitarfreak26:
From what ive read if you get an LG L29 you should be ok. Seems its the LG L09 that's faulty
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
sadly not, there a few of us here with LG L29 with the issue, it just happens a lot people here are from the UK where most of the phones are L09.
[Huawei Mate 20 Pro Questions & Answers] HuwieM:
I am currently in a very well lit room with my brightness set to about 50% and I can notice the green hue coming from the right edge of the screen. It's much more noticeable on greys, like the XDA app.
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
I know a guy that got one at the launch and he said that his phone is with LG panel and doesn't have this issue.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
i know its off topic, but the oplus 6t is not faster... not even close having used it at a pop up store. but if the screen didnt have an issue, the mate 20 pro with the smart watch included is a much better deal

---------- Post added at 03:16 PM ---------- Previous post was at 03:01 PM ----------

they just moved all relating threads into one thread which is sensible imo

---------- Post added at 03:23 PM ---------- Previous post was at 03:16 PM ----------

faulty LG-01-18-10-51
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Day2 here. Waiting to see it happen. Hoping I'm good. I'm using gestures and a AMOLED black wallpaper to see if it helps or creates.

Sucks these displays have such issues. :T Huawei better react and fix it.
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Cancel order?

I ordered the mate 20 pro and should also get the watch as free gift. But after reading all this issues with screen I'm feeling very worried to keep my order. That's a 1k phone, and I have no nerves and time to keep exchanging the phone till I get a perfect sample. What are the chances to get a BOE screen? Seems all or most European models have shoddy LG screens. I don't understand how LG can screw up so badly again. The phone was also preordered but will only arrive any time in week 48 of 2018! What ever that means. I'm very confused atm
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Hmm. Another read, saying calibration issues?? Can someone with an LG display report if their trick works? (No issue on mine yet)

https://dnd.com.pk/huawei-mate-20-green-edges/154733/amp
[Huawei Mate 20 Pro Questions & Answers] stewartk:
It's the same as the other. Do we have a 3rd party app
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Try again.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
What's the 3rd party app we need
[Huawei Mate 20 Pro Questions & Answers] giorgoxxi:
BOE L09 screen here, no issues. Also checked two other LG L09s and no issues either. Is it limited to the LG 51 panel?
[Huawei Mate 20 Pro Questions & Answers] bazda:
On reddit post,someone wrote it get worse after a night on wireless charger. Does someone using it ?

BTW I'm on L-29, 2 devices infected by yellow tint.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
This is the app
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Thats not a calibration tool. But if you click the dots and go to the screen test option and then touch drawing you see the fault even better
[Huawei Mate 20 Pro Questions & Answers] kandem:
Mine at ten days of use. O per cent of brightness View attachment 4632749

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
nope doesn't fix it for me
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Never had a calibration app. They suggested resetting phone to reset internal calibration
[Huawei Mate 20 Pro Questions & Answers] stewartk:
That bull. Its crap coming from help desk to fob you off.

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product
[Huawei Mate 20 Pro Questions & Answers] leo72793:
You apparently did not read the link I posted. That's where I get the word for you in what is suggested. That is not directly from Huawei
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Not saying that's you don't panic. The ppl who invented that fix was probably from a forum trying to attention.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Just got this tweet back from Huawei UK. Anyone tried phoning this number?
[Huawei Mate 20 Pro Questions & Answers] Indy121:
Faulty LG-01-18-10-43 from O2.

Didn't even notice the problem until I started reading this forum, now I can't 'unsee' it!!

It isn't stopping me from using the phone, but as people say, we shouldn't be paying a premium price and getting such bad QC issues.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Looks like it's starting to get noticed more, GSM Arena has an article now https://www.gsmarena.com/huawei_res...os_screen_light_bleeding_issue-news-34037.php
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Has anyone tagged LG in their tweets?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I wonder if eye comfort delays it. I don't see it yet. Day 2
[Huawei Mate 20 Pro Questions & Answers] bronxxxxx:
Pre-ordered and collected on the 26th Vodafone UK.Twilight version,LG display 18-10-51

Damn damn damn !
[Huawei Mate 20 Pro Questions & Answers] stewartk:
My LG 51 is doing exactly the same. Started this morning. My second phone from. Vodafone
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Welcome to the club. Your phone is the same age as mine.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Mine too, black purchased on 26th Oct.
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Is this and LG or BOE screen?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Geez. That's insane. There has to be a massive recall initiated eventually. This is getting out of hand.
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Yes just now. Apparently they don't know about this fault
[Huawei Mate 20 Pro Questions & Answers] EzRush:
I'm curious why articles say that BOE is the main supplier of OLED for the screen and LG the backup, when most pre-order units seem to be LG
[Huawei Mate 20 Pro Questions & Answers] misiokicio:
Lads try YouTube in the dark mode when its dark outside.. glad i got it sent back , i dont think software will get fixed either...
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Could be that boe couldn't keep up with supply and LG could?
[Huawei Mate 20 Pro Questions & Answers] Paul_Ricketts:
Anyone tried their hotline number which they are quoting on Twitter for any screen issues?

08000 886 700
[Huawei Mate 20 Pro Questions & Answers] kandem:
LG 51

Enviado desde mi LYA-L29 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] stewartk:
I've called given them the IMEI and where it was bought. Call them so they can build a picture. He did say it was possible a faulty batch.