[Google Pixel 3 XL Questions & Answers] hypnotiqphil:
So this is my recent experience with google support, apparently they are working on a solution:

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Google Support

Sam8:28 PM

Thanks for contacting Google Support. My name is Sam.

phil magalhaes8:28 PM

Hello how are you?

Sam8:28 PM

Hello Phil!

Sam8:28 PM

I'm doing good. Thanks for asking.

Sam8:28 PM

How about you?

phil magalhaes8:28 PM

not too bad

Sam8:30 PM

I understand OEM unlock in developer option is grayed out, is that correct?

phil magalhaes8:30 PM

yes

Sam8:30 PM

Have you purchased this device from Google store or any third party retailer?

phil magalhaes8:30 PM

from the google store, and i selected the unlocked version when purchasing

phil magalhaes8:31 PM

i have the receipt if you need that

phil magalhaes8:31 PM

recently

phil magalhaes8:31 PM

purchased it monday

Sam8:31 PM

It is not required. Could you confirm the IMEI number of the device? It can be found by typing *#06# on the dial pad.

phil magalhaes8:31 PM

ok

phil magalhaes8:32 PM

&&&&&&&&&

Sam8:33 PM

It seems you have provided a 16 digit wrong number. IMEI number should be 15 digits. Could you check again?

phil magalhaes8:34 PM

&&&&&&&&

phil magalhaes8:34 PM

sorry extra 9

Sam8:34 PM

No worries. Got it.

Sam8:34 PM

Could you confirm carrier's name?

phil magalhaes8:35 PM

yes its t mobilke

phil magalhaes8:35 PM

t mobile*

Sam8:38 PM

In this case, we can try to factory reset the device once,.

phil magalhaes8:38 PM

ok

phil magalhaes8:38 PM

resetting right now

Sam8:39 PM

Make sure to set it up as new.

phil magalhaes8:39 PM

ok will do

phil magalhaes8:39 PM

so dont sign into my google account or restore right?

Sam8:39 PM

Is there any files stored on the device?

phil magalhaes8:39 PM

nothing important

Sam8:40 PM

Yes. You may factory reset the device.

Sam8:40 PM

You need not sign into Google account.

phil magalhaes8:43 PM

its checking for updates

Sam8:43 PM

Got it.

phil magalhaes8:45 PM

ok its done

phil magalhaes8:45 PM

going into developers options

Sam8:45 PM

Okay.

phil magalhaes8:46 PM

its grayed out

phil magalhaes8:46 PM

the oem unlock

Sam8:46 PM

In this case, we'll have to collect bug report from the device.

phil magalhaes8:46 PM

ok

Sam8:47 PM

After we capture bug report, we would be able to identify the issue better.

phil magalhaes8:47 PM

ok no problem

Sam8:47 PM

I'll send you all the instruction on how to capture the bug report via email.

Sam8:47 PM

philmagalhaes@gmail.com

Sam8:47 PM

Is this your best reachable email ID?

phil magalhaes8:47 PM

yes that is correct

Sam8:49 PM

You may expect the email with in 5 minutes. Once you send us the report. My Specialist team will look into this.

phil magalhaes8:49 PM

ok

phil magalhaes8:49 PM

how long will it take to get a response or resolution to the issue?

Sam8:49 PM

We may continue our conversation via email. Apart from this, is there anything else I can assist you with?

phil magalhaes8:50 PM

I would like to have the oem unlock to not be grayed out, since i purchased an oem unlocked phone from google

phil magalhaes8:51 PM

Are you going to be able to give me a better answer or better service other then grabbing a log?

phil magalhaes8:51 PM

i just purchased this phone and it doesnt work

Sam8:52 PM

I understand your concern. However, we would required to capture the bug report in order to isolate the issue.

Sam8:52 PM

*require

phil magalhaes8:52 PM

ok

phil magalhaes8:53 PM

ok i took the bug report

phil magalhaes8:53 PM

im just waiting for your email

Sam8:53 PM

Perfect!

Sam8:55 PM

I've sent the email to philmagalhaes@gmail.com

phil magalhaes8:55 PM

ok

phil magalhaes8:56 PM

responding

Sam8:59 PM

Alright.

Sam9:00 PM

Tap More (3 dots) > enable Link sharing on the bug report file on Google Drive.

Sam9:00 PM

Are you able to send the bug report?

phil magalhaes9:01 PM

yea one second

phil magalhaes9:01 PM

i lost the first one

phil magalhaes9:01 PM

im making another

Sam9:01 PM

Sure. No rush.

Sam9:01 PM

Do you wish me to send the complete instruction?

phil magalhaes9:01 PM

no i just logged innto my account in my phone

Sam9:02 PM

Okay.

phil magalhaes9:04 PM

ok just sent it

Sam9:05 PM

I got it. I'm checking on this with my specialists.

phil magalhaes9:05 PM

ok sounds good

Sam9:10 PM

Thank you for staying online.

Sam9:10 PM

In this case I request you to submit feedback and feature requests on Android:

Open the device's Settings.

Tap Support & Tips.

Enter your feedback.

Tap Send.

phil magalhaes9:10 PM

no problem

Sam9:10 PM

Thanks for taking the time to report this. We're currently investigating this issue, however we do not have any resolution at this time. Google is committed to continually making improvements to our devices and regularly provides free software updates to customers. Thank you for your patience.

Sam9:10 PM

Once we come with a fix, we will contact you via email.

phil magalhaes9:11 PM

well i just got this phone ill just get a refund this is unnacceptable

Sam9:13 PM

I understand you concern completely. I will work on this.

Sam9:14 PM

I'm sorry to see you go.

phil magalhaes9:14 PM

wow really?

phil magalhaes9:14 PM

this is the service google gives?

Sam9:14 PM

Our specialist team are already working on this.

Sam9:15 PM

Once they come up with the resolution it will be rolled out via updates.