yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] jordand77:
I also had this on the first 2 LG devices, thing is I was more concerned about the green screen and not the artifacts... and also the BOE device.... Even if it's a software issue and the artifacts get fixed my dead/stuck pixels never will. - they're very small white spots and some are bigger than others, so I guess theres groups of dead/stuck pixels on different parts of the screen.
[Huawei Mate 20 Pro Questions & Answers] samb42:
I would get it exchanged to. I was lucky with my first handset was a BOE panel. I have no issues except for the black smudges which show up on sky Bet app. Mine is 18BO5 which I received on November 27th. You're not having much luck are you.
[Huawei Mate 20 Pro Questions & Answers] EzRush:
I had sent the mate out for repair and decided to give the pixel xl a try while my phone was out.

I must say I did like the size and the gesture implementation in the pixel launcher( although I still loaded Nova).

However that's where my like for the phone mostly ended. There were some odd bugs in the software that affected different apps that worked perfectly on the mate. I have alot of smart home things that I use daily leaving and coming back home and they would constantly have to be re opened or the widgets would stop working. This never happens on the mate, maybe its a ram thing and the management is even more aggressive, just noticed that alot of the apps that I would use on the regular would get closed and just stop working properly until I opened it up again. The big one for me was my Garmin connect it would shut off and then the notification would stop going to my watch, this was annoying. I'm also done with the rear sensor, having the face unlock and in screen is just so much better, maybe not as fast but really what is so important on my phone that I will need a microsecond faster.

Now that I got my phone back with the BOE screen I'm happy to be back and the screen looks great. I also noticed that the finger print sensor and face unlock seems to be faster.
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
Just a quick question for those that have sent phones back and had them replaced... How do you get notified that you are getting a replacement sent out? I'm guessing these are coming from Huawei rather than the repair centre, so do Huawei email you saying it's been despatched etc? Wondering how I could change any delivery address
[Huawei Mate 20 Pro Questions & Answers] BlueMeany68:
Latest status says "awaiting component" <shudders>
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
Damn huawei really fuc*ed it up with the display on this one
[Huawei Mate 20 Pro Questions & Answers] Ksmy89:
I sent my phone off last friday to SBE and it didn't show anything on the repair tracker until Monday, it has been on 'with a technician' all week, today and it changed to 'awaiting final testing' and I checked again and it now says 'despatched back to customer'. Showing a 18B05 serial number, shall see what it's like when it arrives!
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Got my 4th replacement. This time it didn't come in a whole new box , don't know the batch yet as I have to get home and set it up.... Fingers crossed
[Huawei Mate 20 Pro Questions & Answers] jordand77:
Forgot pic.

Edit. Wrong pic , can't seem to edit it :/

Edit2 . It's a BOE and it's a December batch C04

No artifacts or non uniformity, no dead pixels , the screen is perfect.

Guess I finally got a good device after all this time :)
[Huawei Mate 20 Pro Questions & Answers] sketchyterry:
Mine has been despatched with 18C04 serial number, is that the newest batch? My previous one was an LG with the serial number 18A2. Hoping to get it back tomorrow and hopefully without issue! My hulk phone has been with them since 30th November. Quite bored of waiting now...
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Yes, december batch
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Oh. Mine is on the courrier for delivery now. I hope I get a December batch! I don't want to even leave my house, as it requires signature delivery. I sent back to Clove, so I didn't get updated via Huawei. So I can't know the serial before arrival.
[Huawei Mate 20 Pro Questions & Answers] samb42:
I'll have to get mine replaced then as I thought the the artifacts on the screen might have been a software issue. Did you get it replaced by Huawei?
[Huawei Mate 20 Pro Questions & Answers] jordand77:
I feel you.

I have waited 1 month to exchange my boe 31 Oct batch, I got called this morning and was told that a new batch has arrived and that I should drop by for a replacement.

So far this device is flawless , hope it stays that way

---------- Post added at 07:55 PM ---------- Previous post was at 07:52 PM ----------

Yes replacement by Huawei at their service centre.

The artifacts on my oct31 boe phone never went away, sometimes hard to spot but they were there.

When I asked about replacement I was told that they replace only green screen devices.

I have insisted for a replacement and the service centre representative took the phone and showed pics of them artifacts to the technical team, they agreed to get me a replacement which I finally got today.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Really, which model number? Mines been with them longer than that and still awaiting component
[Huawei Mate 20 Pro Questions & Answers] leafar1606:
Mine has been with SBE since the 6th of this month. Should be dilivered tomorrow. November batch judging by the number.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
they must be calling up everyone to make sure since the new batch just came in. i got a call from HW to check up on my return process. they said i can do it soon after january and that it will be replaced quickly
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Got my phone in. Was in the carrier's hand since 1152. Got it at 845pm.

Serial number 18b26 and the screen looks amazing. No green hue at all. I haven't seen any inconsistencies or anything. But haven't checked with a screen checker yet.
[Huawei Mate 20 Pro Questions & Answers] Spood:
So update after buying an emerald green a little over one week ago.

-A31

-BOE

-No hulk

-No banding I think (hard to test. Every time I thought I spotted one it was just bad image compression... If anyone has tests I'd take them)

-Very slight DSE (I think) / uniformity "issue" : at 0 to 5 % brightness on a uniform dark background I notice a vertical spot (not quite a line but it's not too wide and goes almost from top to bottom) that is a bit darker than the rest of the screen. However when I move the image it disapears until the image is still again (despite being uniform) then it appears again.

I honestly do not know if it's worth it to change it. I've had my device for over a week, I like it, I have had no issue at all appart from this detail, and it's barely noticeable (now I know it's here, but there is almost never a situation where the screen will display a still uniform color on an area wide enough for me to notice). Also, coming from the LG V10's LCD display which suffers from "burn-in"-like artefacts and severe light bleed from the second screen, I honestly cannot complain about the quality or brightness of the Mate20Pro I got.

Other than that, battery life is insane, I consistently get 2 days of use and about 7h30 of SoT before needing to charge (I charge from 8-10 % to 95-100 % with the superfast charge, I try to unplug before 100 % but it's so fast I sometimes just come back a minute too late... Never had a phone charge in barely an hour for so much battery life). This is with 1440p resolution. But I try to optimize it a bit (airplane mode at night to only get 1-3 % drain, never have both wifi and 4G active at the same time, GPS off, auto app management on)

Is there any advice you have about optimizing battery life even more (stuff to disable or install) ? And what is the best charging habit to take ?

Also, what display setting would give the most "realistic" colors ? I know OLED screens tend to saturate colors but I'm not sure how to set it up.

Thanks
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Which model number, that's the date mine was returned.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
They are software issue. Unless you can see the artifacts in apps other then youtube with dark mode on.
[Huawei Mate 20 Pro Questions & Answers] factplay:
Received mine in Canada

Just received my first Mate 20 Pro with Telus in Vancouver.

BOE screen, serial no 21 Nov. 2018.

Screen is fine and uniform, and the phone is amazing. I expected a good phone but this thing really exceeded my expectations.

Will be highly recommending it to friends.
[Huawei Mate 20 Pro Questions & Answers] leafar1606:
My phone is twilight version single sim. Return serial 18B05.
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Thanks, mine is black single SIM
[Huawei Mate 20 Pro Questions & Answers] samb42:
It shows up in sky Bet app when I pull the notifications down.
[Huawei Mate 20 Pro Questions & Answers] mrbeem:
Well... Does not happen in my case
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
If you look with oled tester you can get it to replicate on all of the colours. It's nothing to do with YouTube dark mode.
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
4th replacement 19-11-18 BOE

suit yourself
[Huawei Mate 20 Pro Questions & Answers] denzel09:
seems it's visible also in normal light condition wtf :confused:
[Huawei Mate 20 Pro Questions & Answers] achie010:
Got the same batch for almost a month now, just flawless but got that vertical spot as well, I will call it a vertical stripe. It goes from top to bottom, you can barely see it so for me it is not a problem.
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
It's hard to explain but you can see a several banding with normal usage and several color degradation, like dark sites looking bad even in the same background picture of huawei.

I just gave up, i orderer mate 20
[Huawei Mate 20 Pro Questions & Answers] denzel09:
after how long you have noticed these problems?
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
Like instant, i got suspicious even after 1 minute but i was busy walking and setting up the device, i just arrived to home and i saw like burn in display (just several banding) so i started to looking for the problem.

Sorry for bad english
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
I wouldn't have settled for a non-perfect device that costs 1000€, but hey, that's just me.

---------- Post added at 05:31 PM ---------- Previous post was at 05:15 PM ----------

Damn this looks really bad
[Huawei Mate 20 Pro Questions & Answers] samb42:
I called huawei UK explaining the issue with the screen and they said they can only exchange for new if the screen was glowing green. He said he could escalate it and get back to me and it's the first time he heard of this issue with a BOE panel. I told him surely it doesn't matter that it's not the green screen issue as its still a defect and should be exchanged for a new handset. So just wait for a response now. I also noticed on the sky Bet app where the green cash out button is, that if I scroll towards the top of the screen it turns lighter green and as I'm scrolling down it goes darker green.
[Huawei Mate 20 Pro Questions & Answers] darrenk232:
Just a quick update/ FYI – I've just replaced my second (onto my third phone) M20P due to green screens with the first two being in early batches with LG screens. Both phones started with a hint of green but progressively became a bigger problem.

Yesterday I returned to the store (I called around looking for the latest batch handset they had in stock) and after a little bit of negotiation (they wanted to send it away for review), I was given a 18B03 phone. To my relief when I got home, it revealed itself to be equipped with a BOE screen. I've used it now for 24 hours and I'm completely satisfied with it. The screen is just as vivid, sharp and bright as the LG (it may actually be a little better but that could be placebo) and completely uniform in brightness and saturation with not a hint of green under any circumstance.

I've read a few reviews online where people thought the BOE screen was inferior in quality to the LG (apart from the obvious faults) but in my example, this wasn't the case. As long as the screen stays in its current form, I must say that this has been the best handset I've ever used (I've had iPhones, Oneplus and recently Galaxy S8+). It's very quick, the face unlock is very consistent and fast and the battery life is outstanding. I'd recommend it to anyone so long as you can get a device from the newer batch.
[Huawei Mate 20 Pro Questions & Answers] sketchyterry:
Got my replacement setup which was a serial number 18C04 with a BOE-02-18-00 screen and it seems perfect so far. It's been so long since I sent my phone off that I can't remember what the LG one looked like but this screen is very clear and vibrant. Good luck to everyone else with their replacements.
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
I'll try to use huawei website to repair the phone even if the store is 2km away, i'm not willing to speak to them again, seems like they are doing it on purpose because they see i have some difficulties, btw i bought a non-pro mate 20 version, to use meanwhile and to keep it, so i can sell the pro or return the normal if the pro come back pristine.
[Huawei Mate 20 Pro Questions & Answers] Spood:
Me neither, but honestly with how unnoticeable it is I don't really see it as an issue.

As said before, I rarely ever am in a situation where I have both 0 brightness and a uniform dark background. Actualy I'm in this situation right now writing on XDA using the dark theme. If I look really closely I can sort of see it, but the white text all over the screen completely mask it.

Unlike banding, or hulk, or severe uniformity issues, this one really cannot be seen unless you try to see it.

However if it was to become worse, or if I used the phone in these conditions more, I would probably exchange it.

But imo it's not worth going through an exchange cycle, being without a phone for a few days and having to reset everything on the device, if the issue really isn't one for me. The device is expensive, but I am not *that* picky. I still think it's worth it's price despite that, and I am in love with it.
[Huawei Mate 20 Pro Questions & Answers] Roberto_W:
Anyone have this grey shadow like mine? Also have 4 stuck / dead blocks of pixels...

Waiting until after xmas to send back...

https://pasteboard.co/HT5Bzo9.jpg

https://pasteboard.co/HT5C3D4.jpg

https://pasteboard.co/HT5Cfe4.jpg
[Huawei Mate 20 Pro Questions & Answers] trigos9421:
O.O seriously? blame huawei blame.... that screen is horrible
[Huawei Mate 20 Pro Questions & Answers] Roberto_W:
Actually forgot to say the shadow only appears after about an hour of use and eventually goes away again...but yeah, it's pretty bad, and getting worse..
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
What the hell? Pure quality right there from huawei
[Huawei Mate 20 Pro Questions & Answers] DoobyDroid:
I've had my 20 pro 3 days now with a BOE display and although it's no we're as bad as some of the displays I've seen with issues reports of the green displays are mostly LG panels, I've come to notice mainly on white backgrounds down the right side edge a faint green line all the way down the edge if looking straight down at display, if i tilt in and look at the edge its not there just looking at display head on its present, and annoying tbh, I used screen test app and it mainly shows on white and yellow test screens, should I be concerned? Going To monitor next few days see if gets worse as still have 10 days to return it,
[Huawei Mate 20 Pro Questions & Answers] BillPil:
LG or BOE?

Could you state the batch date as well?
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
That looks to be a bad screen. Not common though. But not good.

I think with a white screen and green edges it's just the polarizer being bent. Same reason the white color changes at an angle. Normal for many OLED screens. Only Samsung seems to have mastered getting rid of the off axis color distortion.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
Still waiting to send my off ? hope it's speedy return. Process, don't wanna wait as long as most since they have stock now
[Huawei Mate 20 Pro Questions & Answers] x2srj:
I'm surprised this hasn't made Watchdog in the UK yet. £900 on a phone, I've had it for around 5 weeks of its 8 weeks life, 3 weeks of that I had the Hulk screen and no idea when it's going to be returned. I'm getting pretty annoyed with the whole thing to be honest, if it wasn't such a great phone I'd be returning it to never return to Huawei.

Anyone got compensation or anything out of Huawei, I've got the single SIM version and going to tell them to send me the dual SIM instead (I purchased from Curry's so never had that choice in the first place)
[Huawei Mate 20 Pro Questions & Answers] leo72793:
So it's sad to see this STILL isn't fixed... Geez.
[Huawei Mate 20 Pro Questions & Answers] sergiomimo:
My friend AND i , get 2 same phones mate 20 pro, AND we send yo repair here in México in a Huawei oficial Center, they send US back a few days before, it were the same phones se check the IMEI,but 1 cell came with BOE AND the other with LG panel, Guess what, obvious the LG its getting Green AND the BOE panel its fine, so its not the glue its the LG panel....
[Huawei Mate 20 Pro Questions & Answers] chiffa_ua:
Grey shadows and green glowing edges! See https://youtu.be/yv5fxVpC5Ug
[Huawei Mate 20 Pro Questions & Answers] Mmm1995:
Guys i did an expand research and i had find out that :

Thier are four screen types. On the huawei mate 20 pro

1/2-LG/BOE with 3140x1440 resolution .

3/4-LG/BOE with 2340x1080 resolution (which has no problem )

***The screen which has the gluegate problem is the LG with 3140x1440 resolution.

Most of us did mees a point over here which is that the replasement that we got and that they claim that is the solution for this problem was a BOE screen with 2340x1080 and if we compare both sceens we will notice the quallety defrince.

U feel like you have disgusting phone after having LG screen with high resulotion and comparing it with boe screen which have 2340x1080

They didnt actually solve any thing they just gave us a difrent devises with a lower abilities .

I paid 1000$ because i saw a perfect device with a perfect screen ..im very disapointed

Be aware people whem you ask for replacement. Ask for BOE 3140x1440 resulotion and not the bad one which has the lower abilities.
[Huawei Mate 20 Pro Questions & Answers] DoobyDroid:
Mines BOE 3120x1440
[Huawei Mate 20 Pro Questions & Answers] pogi.paul0119:
Where did you get the info? All that you mentioned resolution can be used depending on your preference.. WQHD = 3140x1440 and FHD = 2340x1080
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
Wat? Is this a joke?
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Nope guy is totally mistaken.
[Huawei Mate 20 Pro Questions & Answers] Humunkulus:
Does anybody know which build date this handy from the video is? Because many people would like to know whether now only good mates 20 pro are available in the shops. Is there something known? I think there is no official info from Huawei yet?

Thanks a lot.
[Huawei Mate 20 Pro Questions & Answers] beta199:
OK. How can you tell which device has which screen? From hardware info?
[Huawei Mate 20 Pro Questions & Answers] Mmm1995:
How can you check sceen type

There Is an application calls -Device info hw

You can find out what screen you got .
[Huawei Mate 20 Pro Questions & Answers] Spood:
You do realize that the screen resolution shown in the HW app is the resolution you chose in the settings. Not the actual hardware resolution?

Go in your settings, you can switch from 1440p to 1080p and it will show in the app...
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I'm hoping for this too.
[Huawei Mate 20 Pro Questions & Answers] DJcOOkie:
Your screen is perfectly fine.
[Huawei Mate 20 Pro Questions & Answers] jordand77:
I'm going to pay a visit to the company and see if they had any cases reported or such.
[Huawei Mate 20 Pro Questions & Answers] Dontales:
So far in this thread, 7x faulty LG-01-18-10-51, 3x faulty LG-01-18-10-43, 3x good LG-01-18-10-51, and 1x good BOE-02-18-00-61 (from the ones who reported their screens)
[Huawei Mate 20 Pro Questions & Answers] TylerDurben:
Mine is LG-01-18-10-43 and also fu..edup :(

Gesendet von meinem LYA-L29 mit Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Isko41:
I have the same problem. :/

LG-01-18-10-51
[Huawei Mate 20 Pro Questions & Answers] Damiandvs87:
Same

I have the issue LG 01-18-10-43

:(. Awaiting replacement
[Huawei Mate 20 Pro Questions & Answers] v0 HaVoK 0v:
This sounds exactly like the problem I used to have on my OnePlus one, it was the glue at the bottom of the screen
[Huawei Mate 20 Pro Questions & Answers] darkpuridee01:
Mine is a LG-01-18-10-43 and everything is fine

Gesendet von meinem SM-G930F mit Tapatalk
[Huawei Mate 20 Pro Questions & Answers] m4sta2k:
I do have the 43 LG and I'm not seeing any backlight bleed using like screen test software backlightbleed software it's perfectly fine. But when using dialer etc it shows little since it's not Dark color. So I'm not quite sure what's that about
[Huawei Mate 20 Pro Questions & Answers] TylerDurben:
Try that app and push the check button.

It doesn't fix the problem but it's nice to have a look to the problem.

https://play.google.com/store/apps/details?id=appinventor.ai_avaworks00.LCDBurnInWiper

Feel free to join the group to discuss live :)

https://t.me/HuaweiMate20ProInternational

Gesendet von meinem LYA-L29 mit Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Add another fault LG 43
[Huawei Mate 20 Pro Questions & Answers] buxz777:
just tested my screen for everyone .... pre order .... black colour ... uk .... screen in phone boe.... app testing the screen ''lcd burn in wiper'' using the check feature as mentioned above

drum roll please .... screen is perfect to my eyes and in the test ... hope it helps people
[Huawei Mate 20 Pro Questions & Answers] :
I've got BOE from EE in the UK and my screens perfect start to look a lot like LG screen are exclusive to the problems
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Screen maker and batch please. Nvm I can't read
[Huawei Mate 20 Pro Questions & Answers] dunk71:
Mines LG 51
[Huawei Mate 20 Pro Questions & Answers] DJcOOkie:
Mine is LG-01-18-10-51 - faulty...
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Right stop rubbing it in
[Huawei Mate 20 Pro Questions & Answers] buxz777:
ouch ... not good news for lg if its true .... especially after the pixel phones etc

apparently a user on gsm arena said huawei china are deleting posts from their chinese forums about the problem and pretending it isnt happening ... not great business practice from a manufacturer

im glad i got lucky for once
[Huawei Mate 20 Pro Questions & Answers] __NBH__:
Mine is LG 01-18-10-43, green hue down the right hand side and into the bottom right corner.

Going to arrange a replacement tomorrow and see if the 14 day return period starts again or continues. If it continues I won't have enough time to get the replacement and test it for a few days to make sure the problem doesn't come back so will probably not take the risk and will cancel the phone and contract.

Got a good deal on this phone and pre ordered so can claim the watch but I don't want screen issues and after using the phone for a few days there are some bugs which I have no way of fixing, I'm at the mercy of updates being pushed which I don't feel comfortable with. Been looking at the 6T but can't justify paying more a month for a phone with lesser specs although software is important.
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
I'd be curious to see the longetivity of these boat screens and what they'll look like after say a years service.