yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] buxz777:
the only reason a youtube blogger wont cover this mobile news is fear of not getting freebies from huawei , there is a thread here with 800+ posts ... lots of screenshots of faulty devices and its a worldwide fault that seems to be affecting a certain manufacturer of the screens ... some people have had 3 phones and still have the issue ... thats a 100% fail rate for them users ... not 1 in 3 ... not 2 in 3 but 3 in 3 faulty handsets .... that has to be newsworthy

the guy on unbox therapy is pretty straight up ... if anyone would cover it i would hope he would be open minded and brave enough to give a video asking huawei what they intend to do about this on a 900 pounds device ... he could also use the video to warn people about importing them at the moment from the usa because of this problem and the trouble in returning it etc
[Huawei Mate 20 Pro Questions & Answers] thomaspHK:
When I bought my phone in Taiwan in the flagship Huawei store, I asked the sales guy if he knew about the problem with the screens. He said immediately without hesitation: "it's not a problem, this is normal for OLED screens". After putting some pressure on him, he said that if I wasn't happy with the screen I could return it within 7 days and have it "repaired".

It's clear that Huawei knows about the issue and they are not being honest about solving it.
[Huawei Mate 20 Pro Questions & Answers] Powergeek2017:
I guess BOE and LG models have different serial numbers series. It will be interesting to look for a pattern in the serial numbers. That way when buying one in a store we can check before opening. Just my 2 cts.

I went to a local store (Worten in Portugal) this morning. The Huawei guy was aware of the issue. Telling the same thing that we are all sharing here. That LG's screens have a default. THe first 14 days after your purchase they will switch devices as many times as needed before getting one right.

I had a P20 Pro then switched to Note 9 for the 512Gb. I was tempted by the Mate 20 Pro for the camera but now I have put this purchase on hold.

Has anyone here the same issue with the Porsche Design version?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I tweeted FrontPageTech and Unbox Therapy. I've spoken with ThisIsTechToday and he won't cover it as he's in the US.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
I emailed unboxed therapy about it

---------- Post added at 05:16 PM ---------- Previous post was at 05:15 PM ----------

Hahahaha normal for a bunch of devices to go green, and a bunch to not? Yeah Huawei is trulying trying to cover their asses.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'd like to think he'll cover it.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Right. The guy is great. I hope he does and blasts them

---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------

Yeah look back a few pages
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I'm lifting a new device tomorrow although I might just cancel it though. As much as I love the rest of the phone. This silence and denial is beyond a joke.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
Ugh! My replacement from Vodafone (received yesterday) is starting to show green glow at a low brightness setting (and low grey) down the right hand side and at the bottom. Yes you've guessed it, its an LG screen.

Really not sure what to do now. I like the phone. I like the battery, the camera, a lot of the features etc, I just don't like the green glowing screen, which seems to progressively get worse! I'll certainly wait a few days to see how it progresses, but is it worth me going for a third replacement?! Hmmm..... We need Huawei to come out with an official statement on this.
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Get it, see if it's a boe display. If not, you have the time to test. Some never have the issue
[Huawei Mate 20 Pro Questions & Answers] sufeng:
My old one was Synaptics-LAYA171020-LG01-18-10-51

Now i got replacement of my huawei mate 20 pro and now i got Synaptics-LAYA171020-LG01-18-10-46

after i updated from .108 to .122 and i looked again on Device info HW the Display is Synaptics-LAYA171020-LG01-18-10-51 again.

I hope the replacement is not faulty again.

=(
[Huawei Mate 20 Pro Questions & Answers] arsenal74:
Just returned my twilight LG one, fine for the first week and then it appeared. Right hand side only on mine at the point I returned it.
[Huawei Mate 20 Pro Questions & Answers] roeschu:
how to check witch display i have? i tried a few apps from the play store.

thankd br roger
[Huawei Mate 20 Pro Questions & Answers] leo72793:
This app
[Huawei Mate 20 Pro Questions & Answers] roeschu:
thank you, but i dont see LG or BOE
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Device Info HW

---------- Post added at 07:27 PM ---------- Previous post was at 07:27 PM ----------

You have LG display
[Huawei Mate 20 Pro Questions & Answers] botanicfts:
I watched information about this smartphone for a few days. I also came across the subject of this "gluegate".

Unfortunately, after a week of use of my Huawei Mate 20 pro, I find that my screen is also defective and I have a green glow on the edges.

This is most visible in the YouTube application with a black theme, in the evening when the screen is very dark. I am very surprised and the provider - o2 Germany is not answering and does not want to do anything about it, because so far there is no official statement from Huawei, after which they could organize an exchange or repair action. Funny.

I hope that the situation will change in a different way and I will get a new phone, because I can not imagine sending my Mate 20 pro for repair and waiting for next months (you know how it is with smartphone services). It is ridiculous and pathetic that the phone for almost 1000 euros has a defective screen and no one from Huawei reacts to it.

Is anyone else here from Germany and has a similar screen problem? I thought that only production for other parts of the world is defective, and unfortunately it is not.
[Huawei Mate 20 Pro Questions & Answers] roeschu:
how did you saw it?
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Touchscreen:- last line starts with LG-01-18-10-51
[Huawei Mate 20 Pro Questions & Answers] jcik68:
Dude I already asked you to take picture with grey background with dim brightness and in dark room to see if it is faulty or not. No need to cause another panic, the problem is big enough already
[Huawei Mate 20 Pro Questions & Answers] djBarren:
I smell a troll
[Huawei Mate 20 Pro Questions & Answers] stewartk:
Had a call from Huawei UK this afternoon. They wanted to swap my phone directly and not just repair the screen. .as I've a new one coming from Vodafone soon I said if the new one isn't any better I would do.

I asked if they knew what the fault was and she told me to don't know yet.

I'm guessing untill they know the cause of the fault the won't make a statement

---------- Post added at 08:29 PM ---------- Previous post was at 08:27 PM ----------

Speak with hauwei directly. I know you'll be without a phone for a few days but you might get a working one.

Ps I got £40 credit added to my account today Coz of this.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
just got an EE device, yeah dont ask, this is my third phone ( shock ). its an LD display, but i doesnt suck ... the contract price is £1.8 more a month for 24 month. i might have to keep it. i will keep the EE device for a couple days before i decide
[Huawei Mate 20 Pro Questions & Answers] 14red14:
Second handset..

Hi everyone,

I got my phone (Vodafone UK - black - LG screen) on the 25th and thought the screen looked unusual around the edges but I passed it off as the curved screen being the cause (this is my first curve screen phone). A few days later I went on to this Xda forum just to see how everyone is getting on with their phone, tips etc and I came across this page of all the users with a green screen problem, which was very sad to read, and also made me nervous about my phone. Then about 5 days ago while using Netflix I noticed my phone going luminous green around the right edges of the screen and slowly around the top and then the left side. To say I was gutted is an understatement! Im already in love the phone as its perfect for me! I didn't bother contacting huawei as I've seen how they responded to other users on this forum and twitter.. Not impressed by huaweis initial (non)-response! I only managed to speak to Vodafone yesterday and as I'm well within the 30 days they offered a replacement handset, a different handset or I could cancel the whole thing. I chose to have the handset replaced via next day delivery. Going by other users here I wasn't confident I'd be getting an issue free handset (most likely another LG screen) but I was willing to persevere with it up until my 30 day return date hoping this will get resolved by huawei eventually. I've just got home and opened the new handset straight away to check the screen using the HW app and to my surprise its a BOE screen! I want to get excited but I don't want to get carried away just in case this phones screen turns to **** in the end. I will be keeping a keen eye on this device for the next fortnight hoping for no issues to arise. I will update you guys on how I got on. :fingers-crossed:
[Huawei Mate 20 Pro Questions & Answers] TylerDurben:
Here's mine ;) View attachment 4637737

Sended by an toxic LYA-L29
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Think we need a photo of it for full radioactive effect.
[Huawei Mate 20 Pro Questions & Answers] Mennooo:
After 2 days and 5 days.View attachment 4637777View attachment 4637779

Skickat från min LYA-L29 via Tapatalk
[Huawei Mate 20 Pro Questions & Answers] sufeng:
Device info HW under Playstore

---------- Post added at 10:15 PM ---------- Previous post was at 10:10 PM ----------

I am from Germany and got same problem, but i bought from Amazon. I just received today my replacement. Its still LG display and i try out for few days and see if this display also faulty.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Completely green like mine that now is in assistence..
[Huawei Mate 20 Pro Questions & Answers] Mennooo:
Ill go back to the store today for a DOA. Hope i get a BOE [emoji23]

Skickat från min LYA-L29 via Tapatalk
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Still getting worse here
[Huawei Mate 20 Pro Questions & Answers] AndreBernardo13:
NIce! Good thing you got BOE
[Huawei Mate 20 Pro Questions & Answers] silviuk:
Yes, there is. I requested a refund from Sparhandy and explained what the problem is. I got a standard reply only, mentioning repairs or exchange, but I hope they will honor the 14 days withdrawal right without much fuss, it's a legal consumer right in Germany. I will contact them today by phone, to make sure the process goes well.
[Huawei Mate 20 Pro Questions & Answers] edgewalker66:
Well, I've been considering and researching this phone. Frankly, if several dozen out of a million plus handsets have an issue, then that is rather a small thing. Of course, it seems like a large thing if you are in that group and read some of the nonsense on the internet instead of just following normal consumer practices and returning it for replacement, repair or refund. Huawei seems to repairing anything they actually do get their hands on so that is honourable behaviour. It has been such a short time and they probably are only just getting handsets with issues back from the retailers and carriers so they likely don't have a real idea of scale of issue nor time to have evaluated causation. A lot of people are just posting photos they found elsewhere on the internet; quite a few don't even own the phone model. Some seem to be the either people who get their jollies off by creating discord on any subject - you know, the 'instant outrage' gang. Or they are in some way attached to competing manufacturers and just don't disclose that fact. It seems to be great hardware. Like any phone there will be aspects each user would like to change, options in software, something implemented differently, etc. There is nothing wrong with being firm and assertive about your rights as a consumer; but simply whingeing and posting about #gluegate everywhere after you return the device or don't even own the device.... really? Why not just put on your big-girl panties or Y-fronts, whichever is appropriate, and deal with the situation like an adult, politely but firmly asserting your consumer rights. Personally, I've now decided to buy the Mate 20 Pro.
[Huawei Mate 20 Pro Questions & Answers] Spood:
It's not a case of a "few dozens out of a million".

It would be if some people got a unit with a default out of the first batch.

But right now the device has been out for almost one month, it's been out of stock for weeks in some countries, but the issue affects units all over the world, and some people go through 3 replacement units that all have the problem.

If it was the normal "first (few) batch(es) problem" that pretty much every device from every brand gets, it would not be as widespread, it would not take over one month to fix, and most importantly you would have a rather low chance of getting the issue again after a device change, let alone two of those.

I dont see the point in coming to a topic where people complain about their 1000€ flagship having a very serious issue, the company not adressing it, and the issue not getting fixed after a long time ; just to call everyone a liar (pretty much). Trust me when people get multiple faulty devices in a row after one month of the phone being released and groups of people with defective units are created in usualy less significant countries, there IS a big problem.

It's easy to come out of nowhere and call out people without bringing any number of proof. Maybe the issue isnt as widespread as it sounds, but until huawei makes an official statement and bribgs numbers, all we have to judge the scale is user feedback. And right now there is a lot of negative feedback from all over the world.
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
But it clearly is massively widespread and not isolated to a few dozen cases. Yes, there are dozens of people on here with the green screen problem, but the vast majority of Mate 20 owners won't have heard of, let alone be a member of XDA! Given that the fault is only visible under certain conditions it's also likely that a lot of people have faulty handsets but don't realise yet.

The very fact that some people have gone through three or four handsets shows that it's not just the odd phone affected.
[Huawei Mate 20 Pro Questions & Answers] xnpu:
The opposite is probably true: the problem is likely to be much bigger than we're currently seeing. It's just that most people stick to the white theme at a 50+% brightness. With those settings you don't see the problem as quickly. They'll need either more time, or be made aware by mainstream attention.

And that's coming..

While forums like XDA are probably not representative of the "normal" consumer, places like Amazon are. The Mate 20 Pro on Amazon Germany has dropped to 3 stars, which is unusually low for a flagship phone, and is likely to drop further now that these reviews are making other consumers aware.
[Huawei Mate 20 Pro Questions & Answers] vwite:
If you buy now from first batch you'll get the issue I guarantee lol. You might not notice it or won't care especially if you're coming from other bad quality panel but it'll be there. It is not someone messed up during manufacturing in a couple dozen but an actual issue with the parts they used (glowing glue and/or poor quality OLED panel).

It's like the issue with the 2018 manual mustangs, if you drive one hard and change gears too fast without giving the syncros a chance to slow down gear on output shaft to let the gear slide smoothly into place, the shift fork will break. Most people will just drive regularly without ever having issues but it is not bad assembly during manufacturing it is poor design and poor choosing of material (they went from steel to aluminum) they shouldn't break during hard track driving since the car is not a prius. The Mate 20 Pro is not a $200 Pocophone.

---------- Post added at 10:07 AM ---------- Previous post was at 09:55 AM ----------

That's a great idea! If paid/bought YouTubers are refusing to cover the issue. We should all post pictures of defective units on Amazon reviews and leave a 1 star or 2 star review. That should get Huawei attention so they stop ignoring the problem. I've been contacted be chinese companies begging me and offering considerable amounts of money to remove my bad reviews because they fear listing gets banned. And of course the worse the reviews, the less sales.
[Huawei Mate 20 Pro Questions & Answers] tusenkonstnar:
Interesting that this is your first post...
[Huawei Mate 20 Pro Questions & Answers] TylerDurben:
Okay guys good news!

Call Huawei directly and they will change the device on your Home!!!

Nice weekend all

https://www.huaweiblog.de/news/mate-20-pro-glue-gate-das-krisenmanagement-von-huawei/

Gesendet von meinem LYA-L29 mit Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Hazzay88:
This is bull****. Lets see how my screen progresses with time. Would the Green tint spread and become worse
[Huawei Mate 20 Pro Questions & Answers] palexr:
The green tint seems to have actually dimmed on my LG51. When I first got it the green tint was visible (if not particularly strong) in a dark room, now I need to really look for it. Probably just used to it.
[Huawei Mate 20 Pro Questions & Answers] E36coupe:
Got my mate 20 pro Twilight yesterday from Amazon. The screen is perfect with no green tint. It's an LG screen and is probably the best screen I've ever seen on a phone.

Unfortunately EMUI is awful, even worse than it was on the P20 pro which was already pretty bad.

I love the wide angled lens but the camera software is too aggressive, like in the P20 and leaves pictures looking pretty awful. I wanted to love this phone but given Huawei's non existent approach to updates it unlikely to be resolved soon, if at all.

If only there was a phone that ran stock android on this hardware and offered good customer service and quality control it would be perfect.

Mine will be going back to Amazon and swapped for a note 9 or pixel. Both are a compromise but I think the note 9 is probably the best all round package at the moment
[Huawei Mate 20 Pro Questions & Answers] Mumb1ing:
I was told it would need to be sent for checks first. They said we won't give a refund at all.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
More likely the green has spread across the screen making the edges appear less of a contrast but your entire screen is green now lol.
[Huawei Mate 20 Pro Questions & Answers] sirpaul82:
In current "green screen" situation I think this advert is a bit funny [emoji23]View attachment 4638217

Wysłane z mojego LYA-L09 przy użyciu Tapatalka
[Huawei Mate 20 Pro Questions & Answers] Mennooo:
My second unit...View attachment 4638268

Skickat från min ONEPLUS A6013 via Tapatalk
[Huawei Mate 20 Pro Questions & Answers] Mennooo:
The Hulk Edition

Skickat från min ONEPLUS A6013 via Tapatalk
[Huawei Mate 20 Pro Questions & Answers] GrumGrum:
Anyone in London near One New Change Vodafone there was a Huawei Rep there and he said they knew about this issue and there would be a recall, when I mentioned I have seen any official word he said it was on here.

Anyone heard anything from Huawei themselves yet?

Mines still going back I think event though there isn't much to go to.
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
I left a bad review on amazon for a screen protector I purchased (with photos etc) and got banned from reviewing any products again EVER!! be warned.
[Huawei Mate 20 Pro Questions & Answers] gogega:
Well, first post, hushing the audience, "nothing to see here". Attached to Huawei much?
[Huawei Mate 20 Pro Questions & Answers] Spood:
I see many people complaining about EMUI... This will be my first Huawei phone, what is so bad about this skin ? How is it compared to LG's or Samsung's which are also often criticized ?

(For history I am coming from an LG V10, which is still running android 7.1 and the LG skin seems to also be heavily criticized, so I am not too worried about Huawei's).

============

Also update for the french market : apparently the stocks of Twilight color are gone because they were all called back by Huawei for the issue (even though all colors are concerned, I expect them to call them back one color at the time to keep selling). Some people got in touch with the french customer service, they are apparently taking the issue seriously and offering a new device, no repairs. So it's good, we're finaly getting somewhere.
[Huawei Mate 20 Pro Questions & Answers] gaprofitt:
I got mine on Tuesday, ordered from Amazon UK. Despite in LG screen I haven't seen any issues at all regarding green screen..
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
We've not had anything about a recall in this thread yet.
[Huawei Mate 20 Pro Questions & Answers] Pr20:
Given all the issues, I have decided to wait on buying one. Good to see maybe Huwaei is going to fix the issue, hopefully. Its hard to wait but better get a good device than go through all the hassle. So hard to wait though.
[Huawei Mate 20 Pro Questions & Answers] UM Marneus:
I bought my Twilight Mate 20 Pro from Bouygues, but I didn't received any recall at the moment from theme. I'll go to the nearest shop and see if I can get a replacement.
[Huawei Mate 20 Pro Questions & Answers] Spood:
I have seen one case of a guy having issues with Bouygues not wanting to change the device despite being within 7 days of the purshase. Dont hesitate to put pressure on them, or see with Huawei directly.
[Huawei Mate 20 Pro Questions & Answers] skoobee:
For all you guys that are dumping the mate 20 pro for the pixel 3, it's having over heating issues. So the grass isn't always greener (although the screen may be)
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Can anyone confirm if BOE screens aren't allocated to the UK?

I'm not entirely convinced this tweet is accurate.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
What in this video?

[YOUTUBE]https://www.youtube.com/watch?v=UomsgPL4OaI[/YOUTUBE]

https://www.youtube.com/watch?v=UomsgPL4OaI
[Huawei Mate 20 Pro Questions & Answers] leo72793:
non-understandable words

---------- Post added at 02:38 PM ---------- Previous post was at 02:37 PM ----------

>.> if thats true, boy alot of UK people are going to be ANGRY
[Huawei Mate 20 Pro Questions & Answers] dade6381:
Mine After 6 days....
[Huawei Mate 20 Pro Questions & Answers] Snoo89:
Change my device today. with lg 43 screen i got another lg 43, and the problem is worst than the previous device. going to cancel the whole deal and search for something else bb hua
[Huawei Mate 20 Pro Questions & Answers] leo72793:
The number means nothing besides driver. The displays LG are just crap. I'm ordering my 2nd one from outside the UK. Clove is the worst so far in dealing with returning.
[Huawei Mate 20 Pro Questions & Answers] Frontfiringspeakers:
Thats absolutely awful, get that return
[Huawei Mate 20 Pro Questions & Answers] keyz86:
I have a UK LG model and so far it's not been as bad as the ones on this thread.

Mine is lighter around the edges on a dim grey screen, it glows a little, but it's not green.
[Huawei Mate 20 Pro Questions & Answers] 14red14:
I have a BOE screen on my replacement handset from Vodafone UK
[Huawei Mate 20 Pro Questions & Answers] denzel09:
https://twitter.com/IanCook97881110/status/1060427179136376832
[Huawei Mate 20 Pro Questions & Answers] Green Hulk99:
[IMG="htg"]https://preview.ibb.co/c0C33V/Screenshot-20181110-051622.jpg[/IMG]

A BOE replacement unit plus Huawei Scale Included ..this is how they value replacements here in the philippines
[Huawei Mate 20 Pro Questions & Answers] ero69:
Great post - anyone read (translated version)?
[Huawei Mate 20 Pro Questions & Answers] leo72793:
Not bad not bad.