yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] colts187:
I think the issue is that most of the people that have bought this phone won't notice until the phones start to really glow and flicker. Xda peeps are much more knowledgeable when it comes to potential issues and talking about them. I would go as far as to say there's ZERO brand loyalty on these forums except for maybe the pixel line. Just wait till normal Joe's start to have the problem down the road.
[Huawei Mate 20 Pro Questions & Answers] TylerDurben:
I wish Huawei would make an official statement and would start an official recall.

But this would cost them allot of money so they are silent and exchange it without any statement.

They talking about record sale so what do you guys think how much devices was sold in the first 2 weeks.

I was talking to 60 guys that own a mate 20 pro and 40 of them had an LG Display with "Gluegate".

Allot of them told me they don't but after explaining how to see the problem they was also infected !

Leme post an app that shows you if you maybe also infected by "Gluegate"

https://play.google.com/store/apps/details?id=com.mate20pro

Feel free to join us :)

https://t.me/HuaweiMate20ProInternational

Greetings Tyler

Gesendet von meinem SM-N950F mit Tapatalk
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
And? Could you tell me did you have already have the replaced phone? Did they exchange it at the door?

Im also from the Netherlands.
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
Good news: most of new replacement phones in my country ( Vietnam ) are BOE screen with good quality!

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Just had an email from DPD to say they're delivering my replacement phone today from Vodafone, I'm hoping it's a BOE screen. Just need to back up my data now and get prepared.
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
Indeed the BOE screen is much better. The Mate 20 Pro uses an OLED display, and this is the first time that Huawei has shipped a 1440p phone. The device’s screen comes in at a resolution of 3120 x 1440. Panel-wise, Huawei is dual-sourcing from both LG Display as well as BOE. The DDIC for the LG model is marked "EA9151" whose manufacturer I haven't yet figured out, but strongly leaning on this being LG silicon, while the BOE model is sporting a new generation Synaptics R66451.

The new Synaptics driver is light years ahead of the LG mystery driver. Not only producing a better picture, it also consumes less energy. I compared the BOE screen with my Note 9 and iPhone XS Max. And in direct comparison it was much better than the iPhone and tiny bit better than the note 9 in sharpness and popping colors.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I've read a couple people say that the BOE screen is better than the LG one, can anyone advise if the in-display fingerprint reader is more responsive with the BOE screen or about the same as the LG one?
[Huawei Mate 20 Pro Questions & Answers] darkoroje:
It is not a software problem. If it was, why would it be getting worse over time? The green starts small, and then grows over the course of days and starts appearing on other edges of the screen.

S9 does not have this problem and it is nothing to do with screen calibration. If it was, it would affect the whole screen and not just the edges.
[Huawei Mate 20 Pro Questions & Answers] aconcy:
Huawei contacted me saying that i should expect a phone call from HUAWEI - not a retailer - any day now.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
Anybody on 3 UK got a BOE screen?

Can't believe I waited 3 weeks for them to get stock and its another LG screen, twilight. I'm surprised Huawei are still sending them out.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Could you share the batch date please?

Apart from being an LG have you noticed the green tint?
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
26th october, i can only imagine they were sent via the ocean to why they took so long.

Only when i run the test in low light, so far i havent noticed it in every day use like i did with my old phone, but im sure i will in a couple of days. It seems worse out of the box then my first one did after 3 days.
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
This is bad news. I have another 7 days to wait for EE to get my new one in, hoping it's BOE.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
My Second Vodafone had a batch date of 16th October. My 'almost' third one had a batch date of 26th and had the issue present. Waiting on a new one to be sent via Vodafone so hopefully will avoid older stock (as I have black model).
[Huawei Mate 20 Pro Questions & Answers] Trident10:
Anybody here bought from amazon FR? Im waiting to buy another to get a new batch.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
I'm 5 days in with my Vodafone supplied BOE replacement. I'm glad to report I still have no green screen problems (and I am looking!). If I look really, really hard (with a single colour screen) in the dark I can see some slight variation across the screen, but I'm pretty sure that this is just the sort of normal variation you'd expect from any screen. In normal use it looks brilliant. I'll continue to check, but I am now enjoying the phone without worrying about it failing.

Someone in the thread above asked about the fingerprint reader and the BOE screen. Interestingly with this phone I find the fingerprint reader works far better that with previous phones. Is that just luck? Better set up? Or is this version just better? I don't know, but it is definitely more accurate.
[Huawei Mate 20 Pro Questions & Answers] shineyads:
I got a BOE from 3 on Tuesday, but will be returning it next week.
[Huawei Mate 20 Pro Questions & Answers] Phil750123:
what colour? And why are you returning?
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
That was me! Thanks for reporting back, I get my replacement from Vodafone in the next hour, so glad to hear your thoughts, it's promising! :good:
[Huawei Mate 20 Pro Questions & Answers] shineyads:
Twilight - the colours are noticeably less vibrant than the LG one that developed the fault, doesn't look like an OLED at all.

Hoping I get a new LG one!
[Huawei Mate 20 Pro Questions & Answers] urbaniz9r:
Just picked up my replacement device...

My old with issues was the following:

LG-01-18-10-51

F3R7N18A15002730

My "new" one:

LG-01-18-10-51

F3R7N18A27002809

Let's hope the best
[Huawei Mate 20 Pro Questions & Answers] shineyads:
Good luck, my bad one was 18A27...
[Huawei Mate 20 Pro Questions & Answers] Manos_the_Greek:
Guys you keep on saying that the LG screens have better colours compared to BOE screens right?

Do we have any photos that compare these 3 types of screens with the same settings?

Just to see for ourselves . Because the dilemma here is either full3 screen with vibrant colours or normal screen with dull colours.

Thanks
[Huawei Mate 20 Pro Questions & Answers] shineyads:
You won't really be able to appreciate the difference from photos IMO, plus everyone's eyes are different - my wife can't even tell the difference between SD and HD (probably explains why she married me ?)

I can only explain it as my BOE (with vivid selected) looks like it is an LCD screen, or having normal colour selected on the LG instead of vivid - just muted colours and average quality. I've compared it to my old HTC U11 and the HTC looks much better, which clearly isn't right! Could be a (different) problem with my screen though. I'll be contacting 3 UK to exchange again next week.
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Could you share with us the batch date of your device with BOE panel?

Thanks
[Huawei Mate 20 Pro Questions & Answers] manager77:
Deleted
[Huawei Mate 20 Pro Questions & Answers] manager77:
Guys.. iphone XS Max seems to have "same" green tint in low light. There's a huge variance in OLED displays some are just more sensitive to it than others.

White balance, degree of tint, shade of tint vary on all OLED screens. This extends will into OLED TV's as well. This is not an imaginary issue, this is what OLED is. There are some better screens out there, took me a bit to get a uniform one. Some are warmer than others, some are colder. IMHO, the most important thing is screen uniformity though. (See the clock app photo.) Anyone who says otherwise clearly hasn't had enough hands on time with OLED displays, but you can use this pics as "proof".
[Huawei Mate 20 Pro Questions & Answers] shineyads:
18B03
[Huawei Mate 20 Pro Questions & Answers] andreilivadariu:
Anyone has a picture with the Device info HW that has a BOE screen? Not a screen shot, Just a picture with the phone showing the app.

Thank you.
[Huawei Mate 20 Pro Questions & Answers] Spood:
Someone in a facebook group I'm in contacted Amazon.fr.

Apparently they got many complaints and arr aware of the issue. They forwarded the issue to Huawei and stopped selling it (but they did not remove 3rd party vendors. Just their own sales).

Apparently new "clean" stock will arrive on december 2. So that's good news. And you still have 30 days to ask for a full refund so no rush with them you can take your time to try the device. I only trust amazon these days. They fully refunded me an out-of warranty phone (2 years) from a chinese vendor that disapeared. They didnt even ask questions. I know they can je trusted with warranty and issues like these.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
No phone is without issues. I was using Galaxy S series since Galaxy S6 and had evry iteration of it. I even owned S9 Plus for few months and then finally decided to move to Huawei Mate 20 pro. I am loving each and every bit of this phone. Its battery life and charging speeds are awesome. And also it has a great camera. I also faced the gluegate issue with my pre ordered unit. Here in Dubai, my phone was replaced by Huawei in 10 minutes. They handed me over the unit with BOE screen. Since then i never had any problems. I am highly satisfied with Huawei device and service.

And believe me guys. No phone comes without issues. Look at the issue with Note 9 and Samsung is still fixing it even after couple of months since Note 9 launch.

https://m.gsmarena.com/samsung_work...zing_issue_on_the_galaxy_note9-news-34355.php
[Huawei Mate 20 Pro Questions & Answers] stuclark:
Have you maybe tried changing the screen temperature and ensuring "eye comfort" isn't set?

I have 2 LG G7 ThinQ phones with identical screens, which are actually very very different. I have to max out one screen to match the other on medium settings; however when used on their own, both look absolutely fine.

From the above, there's undoubtedly a certain amount of natural variation between screens, even from the same manufacturer, and so I don't believe it is unreasonable to expect the user to do a small amount of tweaking of the colour settings to get what best suits their eyes. Certainly my BOE screen seems every bit as good as my LG did; and it compares favourably with both my LG G7s (which although not OLED have what's regarded as one of the best LCDs available this year).
[Huawei Mate 20 Pro Questions & Answers] darkoroje:
None of the screens in the photo are nowhere as bad as the green screen issue of Mate 20 Pro. Just look at some of the photographs in this thread
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I've just had my 1st replacement come from Vodafone, sad to see I've got another LG screen, I'm surprised as I've been waiting a week for this.

Details from Device Info HW app.

Old handset:

LG-01-18-10-15

S/N is XXXXX18A23XXXXXX

New handset:

LG-01-18-10-15

S/N is XXXXX18B09XXXXXX
[Huawei Mate 20 Pro Questions & Answers] darkoroje:
Sorry, I fail to see the point of your post. Your own phone had an issue and had to be replaced, and the consolation should be that "all phones have issues"? Yes, no phone is perfect, but this is the first time ever for me, and I have been using Android since version 2, that I had to have brand new phone replaced twice! Sorry, but that is not the same as having a minor issue on a different phone brand.
[Huawei Mate 20 Pro Questions & Answers] shineyads:
Yes I have tried calibrating it, but you can't polish a turd! ?
[Huawei Mate 20 Pro Questions & Answers] BillPil:
It's a newer batch than the ones the issues were reported to.

Regardless the fact that its a LG, can you see any green tint? If not yet, keep us informed.

It would be interesting to see how LG panels behave in newer batch devices.
[Huawei Mate 20 Pro Questions & Answers] Senjaya:
Explain my mate 20 Pro display.
[Huawei Mate 20 Pro Questions & Answers] YoSoyCarlosG:
You rock my friend. I started to have some green tint issues after 16 days, but I'm sticking to it as I had this issue on my iPhone X...
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I can't see anything at the moment but will need to check in darker conditions a bit later. My first one didn't show signs initially though, it took about a week to show. Will report back.
[Huawei Mate 20 Pro Questions & Answers] vwite:
The picture of the iPhone doesn't show any "same" issue. The variation in this picture is perfectly normal with OLED. Green Hulk on Mate 20 Pro is not.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
Look friend.. I can only speak for myself. I had an excellent experience with huawei customer care. Just mentioning the problem, Huawei customer care replaced my phone. I got the BOE Screen unit.. No questions asked.. In just 10 minutes. Problems can occur in any phone. Its the after sales service that matters. And for me Huawei just won my vote of confidence. This phone is a feature powerhouse. No other phone comes closer to this.
[Huawei Mate 20 Pro Questions & Answers] Manos_the_Greek:
Hahaha thanks a lot man. Yeah you clearly don't expect from an OLED screen to look like an LCD. I have a dilemma I have a mate 20 pro with LG and some green around on the screen only visible with the well know gray background and it's not really bothering me but I always want a flawless device and screen but I really like the colors of the LG.
[Huawei Mate 20 Pro Questions & Answers] rytmask:
LG, ****18A16*******

Green hue appeared after 5 days. My device is only 1 week old.

Lithuania, official EU market device
[Huawei Mate 20 Pro Questions & Answers] djisgod:
Just spoke to Huawei support regarding the green in low light issue. An expert is calling me tomorrow so will see what they say. I love my mate 20 Pro so hopefully they will either replace the screen or give me a new one
[Huawei Mate 20 Pro Questions & Answers] darkoroje:
I do not understand why you are defending Huawei. There are way too many reports of this for it to be an isolated problem. I think when buying a new expensive phone it is reasonable to expect for the device to be without any major hardware issues. As far as I know Huawei did not officially acknowledge the problem, yes they are replacing individual phone but not admitting to any widespread issues. Not good enough in my book.
[Huawei Mate 20 Pro Questions & Answers] mwillo:
Just got a replacement from Vodafone UK ands it has an LG screen so far no sign of a green tint but will monitor closely as my 30 days is up soon
[Huawei Mate 20 Pro Questions & Answers] marcadam:
Yeah it's a shame Huawei doesn't have the balls to deal with this problem properly i.e. return your device with a cr***y LG screen and we'll send you a replacement with a BOE screen. I sent mine back and bought a 6T to keep me entertained until they release the Mate 30 pro, hopefully they'll get their s*** together by then.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
I am not defending anyone.. I am just sharing my experience on a public forum.. If you dont like dont read it.. Your choice my friend. For me if my unit is replaced for the manufacturing fault by Huawei.. They have already done a great job for me.. May be u are unlucky.
[Huawei Mate 20 Pro Questions & Answers] shineyads:
It is reasonable to expect there to be no major hardware issues irrespective of the price paid, but the more complex a device is then the more chance of there being problems. I remember LG had circuit board issues with the G4, Samsung notoriously had battery problems with the Note, so it's not uncommon for there to be problems.

He's defending them from his experience with their customer service, which is also a reasonable thing to expect somebody to do based on their own personal experience. Whilst they may not have admitted to there being a problem, they do seem to be exchanging without much fuss.

Ideally yes, they should admit fault, but they probably believe that doing that would be more damaging to their reputation - Samsung had all sorts of memes going on with their battery issues from one model amongst many that they produce - so Huawei probably hope quietly exchanging handsets and keeping their heads in the sand is a better option and will keep things quieter so those who don't have this phone will be less likely to hear about the problems.

As always with big business, it's all about the profit and reputation!
[Huawei Mate 20 Pro Questions & Answers] darkoroje:
No they did not do a great job for you or many others because they sold you a defective phone. And it is not as if this defect was hard to find.

---------- Post added at 07:47 PM ---------- Previous post was at 07:45 PM ----------

I agree. Big business protects their profits and Huawei is trying to keep this issue under the radar. Which is why we, as customers, should not be defending them.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
I have my own viewpoint and i can express that freely in this forum. Why are you trying so hard to put your words into my mouth. I belive that manifacturing defects can happen with any damn electronic equipment. If the company is replacing that product, its a deemed acceptance of the fault.
[Huawei Mate 20 Pro Questions & Answers] Blaucius:
Lithuania. 18A19. The phone has been returned to the service center on monday. Today Huawei offered replace or refund.
[Huawei Mate 20 Pro Questions & Answers] shineyads:
But equally, we shouldn't be throwing them under the bus for it as they are replacing handsets without fuss and seemingly giving good customer service in response to the situation.

Whilst I'm not defending them in this situation, as this issue should have been discovered in the production process, I wouldn't criticise them either as they seem to be doing their best to help the end user.

I can think of many more companies that have been less than helpful in relatively similar scenarios!
[Huawei Mate 20 Pro Questions & Answers] mate20pro_London:
Was it a black model by chance? What are you thinking to do?

Anyone else with Vodafone - what are you gonna do?

I'm in a similar boat on my third device, my '30 days' is up tomorrow, although technically they 'started' my contract on the 24th, and not the 26th which was when I got the phone...
[Huawei Mate 20 Pro Questions & Answers] shineyads:
Don't forget that you're covered under warranty if any problems should develop - might not be as quick as exchanging with your network provider but from what I've heard you shouldn't be waiting too long. Probably comes down to how much you like the phone and how well you can do without it if a problem occurs!
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I was told the 30 days starts again from receiving the replacement device, I asked several times and was told by two people. Although I'm sure they'll wriggle out of it cos basically we could just keep sending one back every 28 days etc! Worth asking though.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Slightly off topic here but can anyone help here.... Got my replacement device today from Vodafone and was prompted with the carrier update and its stuck on 100%!!

Restart does nothing, tried removing the sim and no joy, can't get any further! [emoji848] I'd rather not to a reset as it's took ages to restore everything! View attachment 4649344
[Huawei Mate 20 Pro Questions & Answers] shineyads:
Probably best to start a new topic to see if anyone else has had this problem!
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Done, thanks [emoji1303]
[Huawei Mate 20 Pro Questions & Answers] mwillo:
It is the twilight model. I love the phone so will probably stick with it.

Can't see huawei not providing a permanent fix. So may just have to play a waiting game.
[Huawei Mate 20 Pro Questions & Answers] lynxblaine:
Hi, there is a software update application in settings > applications (make sure you use settings to show all system apps) and then delete app data for the software update application.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I owe you several beers! Thanks a lot, that's fixed the issue and saved me wiping my device! [emoji1303]
[Huawei Mate 20 Pro Questions & Answers] J200george:
I have yet to hear any complaints about the green screen issue from anyone with a B (November) build...... anyone disagree?
[Huawei Mate 20 Pro Questions & Answers] pincho21:
You have another 30 days from day when you received your replacement device confirmation with my retailer also I have screen from live chat just in case....
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I got mine today, I thought it was fine up until about 5 mins ago when I noticed a green hue coming from bottom left of my screen! [emoji24]
[Huawei Mate 20 Pro Questions & Answers] J200george:
Noooo. This is bad news! So to confirm what’s you serial number or part thereof?
[Huawei Mate 20 Pro Questions & Answers] BillPil:
Please share with us your batch date and a photo proving that your device is infected.

Thanks in advance
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Posted this information earlier on: https://xdaforums.com/showthread.php?p=78232929

I'll try and take a photo but my other device is an iPad 2017 model so it may not come out well.

Will update this once I've took the pic.

https://photos.app.goo.gl/nAKNXF9Rj8yh22uD7

Edit: Pic attached, unfortunately it's not the best but you can see the green hue in bottom left.
[Huawei Mate 20 Pro Questions & Answers] J200george:
Hard to tell on your pic, o know you said it wasn’t the best but that doesn’t look unusual. Certainly not like the other more troublesome ones of an earlier build. Hopefully it doesn’t get any worse.
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
I could just be paranoid but in real life there definitely a green hue coming from bottom left. My 1st device had it on the right side but took some time to show it, so will see how this one develops.
[Huawei Mate 20 Pro Questions & Answers] pincho21:
Your phone is not from new batch just call to your retailer and asked for replacement ASAP
[Huawei Mate 20 Pro Questions & Answers] iori_cl:
Dude, use it like any other phone, take off your mind this issue and then in 4-5 days do the test with oled tools and see how the screen looks.
[Huawei Mate 20 Pro Questions & Answers] nikooe:
Your battery needs to be charged up for the update to finish. I think the minimum is either 30% or 50% battery.
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
My warranty time extended from bought day to replacement day + 1. Very good job HW :)

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
Yeah that's what I'm going to do.

Fixed this issue, it wasn't that, I cleared the data from the system software update app.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
How is the collour? Greenisch
[Huawei Mate 20 Pro Questions & Answers] maverick1103:
See my posts just above, unfortunately yes.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Its awfull to see so many complaints... even with the BOE screens..
[Huawei Mate 20 Pro Questions & Answers] From0toHero:
What are your issues with the BOE screen? I compared the mate 20 pro screen with a note 9 and a iPhone XS Max plus a LG mate 20 pro. The BOE screen is far superior. Maybe you got a lousy panel?
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
For me also BOE screen is far better than LG screen.