yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Mark Bencze in the house! Now you got me even more excited. Yeah man I remember rocking your themes on my LG G7 thinq which was a low key awesome phone btw. But yeah prepare to be amazed if the mate 20 is better than the p20 were in for a treat. I remember finishing work at 5 with 86% battery. That phone was beast. Anyway you give me even more reason to be looking forward to that phone. I always have more than one device so let me know if you need a tester. ?
[Huawei Mate 20 Pro Guides, News, & Discussion] Negan:
I called Bell today and they aren't doing pre-orders quite yet. Hopefully they do soon so I can get everything taken care of.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Looks like we're the only 2 Canadians getting this phone[emoji23][emoji23][emoji23]
[Huawei Mate 20 Pro Guides, News, & Discussion] Duce43:
I pre-ordered mine yesterday from Rogers! Do you know if there's a case in the box and where to find the official Huawei case??

Thanks!
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

I am on the fence. Given the screen issues that are reported I want to see what batches we get in Canada. Plus lack of getting bootloader unlock (though not a must have) may be the deal-breaker for me... I wonder if the prices on 2 year contracts will be good on Black Friday.
[Huawei Mate 20 Pro Guides, News, & Discussion] s-f-r-j:
I am also about to order this phone from Fido, however, only concern is the screen.

Not sure how warranty would work, i want to buy the phone (full price).
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
So far, all the unboxing videos showed an included transparent case. So I would say yes but I ordered one from Amazon just in case. No pun intended. As far as the official ones, did you try Huawei's website?
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Those are solid points. As far as the screen issue goes well you have 15 days to return or exchange the phone. If you wait you miss out on the free Huawei watch 2 (if that matters to you.
[Huawei Mate 20 Pro Guides, News, & Discussion] Duce43:
I dont see anything on their website and I asked them on Twitter, still waiting for an answer.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Try mobile fun

https://ca.mobilefun.com/huawei/mate-20-pro
[Huawei Mate 20 Pro Guides, News, & Discussion] Duce43:
Thanks!
[Huawei Mate 20 Pro Guides, News, & Discussion] T i h o r:
I pre-ordered mine on the 26th from Rogers, and just called in today to get an update. Nothing in the system yet, but hopefully they're still ready to deliver on the 7th/8th.

I asked what the return policy was, and she did mention I have the 15 days if I change my mind. I recommend all of you to use it like crazy to detect any of the green screen issues early on!

Let's all keep each other posted on when we receive it and if we notice any issues.
[Huawei Mate 20 Pro Guides, News, & Discussion] Negan:
Looks like no freebies from Bell which really bothers me. They're the only ones not offering anything when you pre-order. I'm still grabbing one but I'm disappointed they're not offering anything.
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

I am with Fido and they as well are apparently not providing any additional goodies. I will call in and see if they can give up something useful.
[Huawei Mate 20 Pro Guides, News, & Discussion] nooganator:
bell I was told from a store manager at bell that there was going to be a watch included with a huawei product because my wife was going to get a P20 pro. Wait till the 8th and see what they say. I was also promised a loyalty deal but with their track record I wouldn't expect much
[Huawei Mate 20 Pro Guides, News, & Discussion] Negan:
Yeah I called a Bell world store and was told the same thing. They said it's for new activations only though aka 2 year deal and I'm buying mine outright so I likely won't get it unless I get lucky. Fingers crossed. Thursday morning I'm grabbing it!
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
I would be very surprised if Telus was the only provider offering the smart watch. But still tho, Bell? Seriously? I know you have other options [emoji23][emoji23][emoji23] I hope you all get a free watch[emoji6]
[Huawei Mate 20 Pro Guides, News, & Discussion] beammer335d:
Just got mine, didn't care to get the watch, running it on the virgin network
[Huawei Mate 20 Pro Guides, News, & Discussion] Cryingmoose:
I've been flip flopping between the Mate 20 pro and the Pixel 3 XL. After looking at some other Huawei phone threads I've gotten the impression that there is a honeymoon period with a Huawei device at the start and then people get dissatisfied over it's life span due to a lack of support.

Any thoughts?
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
If you thought Samsung was slow to push updates Huawei gets the cake. A buddy of mine is a rep for Huawei and he himself admitted that Huawei doesn't have a 'Flagship' they just throw phones on the wall an hope they stick ? What I mean now that the Mate 20 pro is out their focus is on the next phone out. Doesn't bother me I don't usually keep phones for more than 3 months but average customers beware... ?
[Huawei Mate 20 Pro Guides, News, & Discussion] Cryingmoose:
Yeah, that's kind of what I thought. I've had that reaction to Samsung phones. Amazing device at the start, with my impression souring as the months went by, and Nexus devices kept getting new features.

Side question. How does Netflix handle the notches on either phone? I've only seen screenshots for YouTube, not Netflix.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
No Notch in Netflix. Handles it like any notchless phone. Hides the notch. Not sure if that's what you mean...
[Huawei Mate 20 Pro Guides, News, & Discussion] Cryingmoose:
Well I was looking for a bit more detail. Like how the resizing is handled. Do you lose much screen space on top or bottom? HDR and motion support, sound quality for movies/tv, colour shift from edges
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
I was trying to do a screenshot to show you but it won't let me. I don't really Netflix on my phone much I usually do it on bigger screens. But it looks and sounds great as far as I can tell. Didn't really see much black crush. Hopefully someone with more knowledge on the subject could chime in. ?
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

This is rather interesting. But I found that at least for official Huawei devices sold in Canada, they do for the most part a half decent job of at least providing security updates, obviously not at the frequency of Pixel phones, but decent enough all things considered. Take a look at Fido device OS upgrade page: https://forums.fido.ca/t5/custom/page/page-id/forumpage.osupgradesen and you'll see that for most Huawei phones, they are reasonably well updated at least within the past 3 months or so. Samsung seems to have really cleaned up their act this year and most of their devices are within 2 months of having the latest monthly security updates.

Now when it comes to Android OS major version releases then they all suck eggs again except for Pixel phones. LG and Huawei for sure at the worst offenders!

That aside, I still believe I will be buying the Mate 20 Pro over the next 2 days. I'll be closely monitoring my screen to see if I get green hue crap, fingers crossed. I was just waiting to see if Fido will be offering any significant discounts for this Black Friday.
[Huawei Mate 20 Pro Guides, News, & Discussion] bnsuki:
I raised a ticket on Huawei Canada's support website and one of their reps reached out to me to tell me I can either go through my carrier or mail/go to their rep in my area which is futuretel in Markham. They guarantee to take care of this problem. Not sure if the rep can actually guarantee this and they mentioned we can find out there first if they will be giving a new one altogether or just replacing the screen
[Huawei Mate 20 Pro Guides, News, & Discussion] Duce43:
So, after one week:

This phone was perfect for me, it suck.
[Huawei Mate 20 Pro Guides, News, & Discussion] Terrestes:
3rd replacement arriving today. Here are my first two phones (both LG screens). The one on the right is straight out of the box after cloning (1 hr use or so).
[Huawei Mate 20 Pro Guides, News, & Discussion] robinsde:
To be honest, I've put my mate 20 back in the box and bought a oneplus 6T which I quite like, especially with the GCAM port. I'm just waiting on Telus to send me a replacement device but I get the feeling I'm going to be doing this a whole lot until I get a working screen...if the oneplus could do VOLTE etc with Telus I'd probably just keep it. As it stands if I ever get a working Mate 20 Pro, I'll use the oneplus for work
[Huawei Mate 20 Pro Guides, News, & Discussion] q13017:
Although, I'm not a canadian. But still, I got the Bell's variance of the phone. They even gave me a Huawei watch 2 and a free case as gifts. However, as a Chinese, I noticed that the Chinese version which called Mate 20 pro UD have 8gb of ram. Which is kinda sad considering the price were almost the same.
[Huawei Mate 20 Pro Guides, News, & Discussion] Dkouyou:
I pre ordered the device and 12 days ago, I asked Telus for a replacement device, because I had the green screen issue. The guy told me over the phone to expect the exchange envelope with the new device in 7 to 10 days. Today, I still didn't get the new device and still no news from Telus about the tracking number. I so assume it is still now shipped. I called Telus again, I got to talk to the exact same guy. He said to me that they were BO at the warehouse and to expect the new device to be shipped in 2-3 days.

I am happy to have called and placed the "order" before the Black Friday, so I am at the top of the shipping pile, but I don't know how I should feel about the fact that the device was "BO". I wonder if it is BS and Telus simply didn't want to ship anything while Canada Post was still on strike and waiting to resolution or if they were really BO and the new batch would be green-screen free!

Maybe they sold all devices or maybe they pulled the stocks because of the screen problem, but I still can't find any statement online about how they handle the screen situation.
[Huawei Mate 20 Pro Guides, News, & Discussion] trivex:
Just picked up my Rogers pre-order and lucked out with a BOE screen with a B serial number. So these do exist in Canada. Good luck everyone else with winning the screen lotto and getting replacements!
[Huawei Mate 20 Pro Guides, News, & Discussion] bnsuki:
You know what's really weird? Though the screen uniformity hasn't improved at super low brightness.. any green I had from the edges from before is gone after 3 weeks or use. Admittedly I didn't have much to begin with but it's actually gone.

Still rather have a BOE screen though of course but I'm not minding the LG screen at the moment too. Hope it doesn't come back.

How's the screen uniformity of the BOE screen when looking at dark grey in 0% brightness?
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

Received my Mate yesterday. I am with Fido. And I am smiling since I found out that I got a BOE screen. It is indeed a beautiful device with a gorgeous display. As everyone has said the sucky part is really with EMUI - some useful features but goes it is missing some key functionality especially when you are part of the techy crowd.

How can you have AOD with no support for third party app notifications?! Gestures are flimsy from the little I am using it. And Notification controls / status bar icons are absolute sh!t in my opinion.
[Huawei Mate 20 Pro Guides, News, & Discussion] T i h o r:
I ordered the X (EVR-L29) and couldn't be happier. Same great specs, but a larger screen with 0 of the green screen issue. Plus it's cheaper too!

If anyone else is interested, I ordered from Splendor, and it was such a great experience. Had it in my hand within 2 days from Hong Kong!

https://www.splendor-ltd.com/products/huawei-mate-20-x-evr-l29-6gb-ram-128gb-rom-midnight-blue

(tell him Rohit from Toronto referred you and he'll take really good care of you!)
[Huawei Mate 20 Pro Guides, News, & Discussion] helder_gz:
That's good to hear! Thanks! Anyone else got a BOE screen? I've been holding on to my LG Hulk phone (since the problem is pretty mild on my unit) hoping to get a BOE replacement at the end of the 30 day window.
[Huawei Mate 20 Pro Guides, News, & Discussion] cwestmac:
I'm sorry but how can we confirm if we have an LG screen or BOE screen?

Mine just came in the mail today from Rogers. So far no issues, but I have no idea how to check the panel type.
[Huawei Mate 20 Pro Guides, News, & Discussion] cwestmac:
Finally figured it out. Mine is a BOE panel; I ordered it through Rogers on Black Friday. As I mentioned, so far no issues with the screen, but I've only used it lightly for a day. Fingers crossed because I really love the phone so far.
[Huawei Mate 20 Pro Guides, News, & Discussion] nikooe:
How much did it come to after the $ conversion, and shipping? Also, did you pay any customs?

Thanks
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
LG panel here. Day one user. No green tint issue...
[Huawei Mate 20 Pro Guides, News, & Discussion] nooganator:
Same here, Ive been checking every few days, nothing as of yet, and Day one user.
[Huawei Mate 20 Pro Guides, News, & Discussion] Shubham1211:
Those on the LG display you might not be lucky because you are just hoping that it won't happen but trust me..IT WILL..

I was lucky to saw the issue on the same night for both the new one and the replacement

Nonetheless, I returned the phone to BELL, got my full refund and bought a note 9 from TELUS on a sick deal..way too much happy to have the note 9 now
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
The Galaxy note 9 IS the better phone aside from the camera and and the few extra bells and whistles. Telus is also the better company IMO. I don't think I agree about the screen issue appearing after 3+ weeks but who knows right. Enjoy! ?
[Huawei Mate 20 Pro Guides, News, & Discussion] Alphaeagle:
Missing features on Canadian model??

Hey all,

I just got my Mate 20 pro from Telus. Very relieved that it has a BOE screen. After using it for a few days, while I really like it, I have noticed it does not have some of the features I saw time and time again in various reviews on YouTube. Did we get a lame duck version. In canada, or am I missing something?

Specifically:

- no hivision (the thing that tells you the calories of food, and gives you descriptions of buildings it recognizes.

- I don't seem to have the "magazine unlock" feature present to add to my lock screen pictures.

- there is supposed to be an icon beside the search bar at the top of the screen that is not there. That icon is used to qr scan barcodes, and do real time camera language translations like google translate.

- when I charge my phone, I don't get the neat green charging animation I've seen in many videos.

- when I went to create a huawei ID, the only country not listed in the lengthy drop down was Canada!? How can this be?

I'd really like to know if any of you have these features, and if so did you get your phone from a Canadian Telecom or buy from eBay?
[Huawei Mate 20 Pro Guides, News, & Discussion] nikooe:
Mate 20 Pro has been removed from the Koodo website for the past couple of days.

They must be getting a lot of complaints and returns.

I personally returned my device because the screen was scratched right out of the box and the Hulk was undeniably angry.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
All totally normal behaviours. Choose Hong Kong or Mexico for your Huawei ID. I'm pretty sure everything you mentioned can be activated in settings.
[Huawei Mate 20 Pro Guides, News, & Discussion] Alphaeagle:
Does that mean you have any of these yourself? I did set my id to be Hong Kong but that did not change any thing.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Well to get the charging animation you have to use the brick and the cord that came with the phone. When you choose the Hong Kong region it gives you access to the Huawei app store where you can get the magazine unlock theme. To activate the feature where the wallpaper changes with every unlock you have to tap the padlock icon. On the lockscreen.
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

Did anyone get the Nov security update today as yet? It seems like a number regions across the world received it already, likely a global roll out. Fido's update mentions that it should be available today but nothing yet.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
I will be very happy when we get it. Huawei is usually almost as bad as LG when it comes to updates.
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

Which carrier are you with? I'm with Fido. I am hoping this update also improves the fingerprint detection and response timing. I saw in one of the system update threads that folks in the US already received the update, but very likely they imported the phone from another region...
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
I'm with Telus. My fingerprint detection is flawless. My issue is with the face scanning. Every morning I go to the gym, I wear a cap and a hoodie and my phone thinks I'm someone else
[Huawei Mate 20 Pro Guides, News, & Discussion] gabtoof:
Well I've gone back to my old phone. My second M20P again had the green screen starting to show. Telus took it back without issue but they also checked for stock and no Edmonton store had any. Hopefully any new ones they get will not have the green screen issue.

I'm undecided if I'll wait for stock and try another M20P or maybe try a pixel 3 or even wait for whatever new phone comes out early in the new year...
[Huawei Mate 20 Pro Guides, News, & Discussion] bnsuki:
Phone just got updated with a new security patch. Doesn't look like anything else really got updated though the file was pretty large. Can anyone else tell if anything got added/revised?

Edit: after playing around with the functions I think the overall UX has been further improved. Love this phone.
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

Interesting that you got it. Can you please tell us what carrier you are with? And whereabouts in Canada are you located?
[Huawei Mate 20 Pro Guides, News, & Discussion] helder_gz:
Got the update here too (Videotron). I noticed that on the camera app the wide angle lens doesn't appear as 0,6x as it used to, but as wide. Small detail.
[Huawei Mate 20 Pro Guides, News, & Discussion] bnsuki:
I'm in Toronto, with Koodo here.
[Huawei Mate 20 Pro Guides, News, & Discussion] hassanmahmood:
Bell here and I can report that there is no update as yet.

I have created a separate thread for this, but since I too am in Canada I figured I would mention here as well that I have created a Mate 20 Pro WhatsApp group for anyone who might be interested.

Hi guys,

I had created a WhatsApp group for the Samsung Note8 when I had it and that ended up having over two hundred people.

It's a nice place to share thoughts, ideas, photos, experiences, tips and to ask any questions you might have in a space where you could technically get a real-time response.

I have created another group for the Mate 20 Pro and invite you all to join. It takes a little time for the group to start moving, but the Note8 group has dozens of messages every day at this point.

The URL to join the group is: MOD EDIT: LINK REMOVED

Cheers guys.

---------- Post added at 02:20 PM ---------- Previous post was at 02:17 PM ----------

I bought this but I am wary of the whole glue on screen thing.

Will this come off easily? Any chance of it causing damage?
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Received update with Telus too. At this point I'm pretty sure everyone did. Apparently fingerprint and face recognition should be faster.
[Huawei Mate 20 Pro Guides, News, & Discussion] QAM:
Hola

Holy sh!t... I'm with Fido in Ontario, and I am yet to receive the update. I check every few hours (maybe several times an hour to be honest), and even tested with the HiSuite companion software but nothing yet. Based on other system update threads it seems that Huawei pushes out updates based on IMEI globally (except for the Chinese market which is totally different). Maybe we have later IMEI serial numbers...
[Huawei Mate 20 Pro Guides, News, & Discussion] gabtoof:
Called Telus today, and wouldn't you know it, they just received a new shipment. B/Nov21 build, BOE screen. So far so good :).
[Huawei Mate 20 Pro Guides, News, & Discussion] giz02:
Twilight From Rogers

I've got a Twilight from Rogers with BOE Screen.

I don't have HiVision either but will try hong kong region Huawei ID to see if I can get the app store to install it.

Got the 3d Live Maker software from Google Play store . Coming from a Sony Xperia XZ Premium, this software is awkward and very disappointing, but if I hadn't used the 3d Creator, I wouldn't know any better. Also missing the dedicated camera button.

Loving the phone otherwise. Powerful, vibrant sharp screen (was worried I'd be missing 4K/HDR, but not at all), super charging. I like the candy bar form factor better than the XZP. Also using the gesture interface - it got a lot of knocks from reviewers but I like it - personal preferences - looking forward to trying out HiVision - not being able to locate it was driving me crazy.
[Huawei Mate 20 Pro Guides, News, & Discussion] giz02:
Confirmed - does not work

Tried Mexico and Hong Kong.

Instead, downloaded app store from appstore.huawei.com directly transferred apk to phone using cable

STILL NO HIVISION.

Anyone have *real* success, no more speculators please.
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
Passive aggressive much? I have a Telus phone too and all those things work for me. Good luck.
[Huawei Mate 20 Pro Guides, News, & Discussion] giz02:
No nova, not passive at all, just tired of smug posts by folks claiming knowledge. But that's the internet for you, nothing personal bro. Moving on does anyone have any non speculative ideas as to why these features are missing and real solutions on how to really add them?

Running 146

Missing:

HiVision

Magazine unlock
[Huawei Mate 20 Pro Guides, News, & Discussion] mrnovanova:
When you go to Themes>customize >lockscreen style you don't see magazine unlock as an option?
[Huawei Mate 20 Pro Guides, News, & Discussion] giz02:
No - not there,

Setting -> Home Screen & Wallpaper

There should be a setting for magazine unlock where you can pick the magazine unlock settings.

Should be like this:

View attachment 4661918

ie/pick your magazine unlock themes:

View attachment 4661922

[YOUTUBE]https://www.youtube.com/watch?v=okVsL-g6JLI&feature=youtu.be&t=73[/YOUTUBE]

MIne is missing

View attachment 4661919

The "Magazine Unlock" option under "Customize Themes" doesn't do anything. There is a check mark enabled on it, I can click on it and click apply, but nothing changes.
[Huawei Mate 20 Pro Guides, News, & Discussion] kaibosh99:
Well you can say "no, not there" all you like, and "there should be", but the rest of us have something different. If I go to 'themes' and then 'me' and then 'customize', I have the ability to choose the magazine unlock as a lockscreen. I don't have a Huawei account, didn't choose any location. Hi-Vision is NOT included in the Canadian firmware, and I have not even seen a way to side-load it as of yet. The charging animation is likely only going to be triggered with the factory 40W wart and the cord that comes with it.