yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] aries.delossantos:
Helpp!

Is this a screen issue or im just being paranoid? My unit is BOE screen.

h t t p s://imgur.com/a/w1LaOR9 <--- remove spaces
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I wouldn't be happy with that. I'd take it back.

Just got my replacement from BOE and the entire bottom half is tinted green out of the box. Back again for device number 5. Was from the same batch my first BOE replacement was from 18B05.
[Huawei Mate 20 Pro Questions & Answers] Mário Torres 1980:
Sent my phone with LG screen to service on Friday evening and yesterday got the replacement phone. BOE 18c04 and it rocks! No faults at all :good:
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Mind me asking where you sent it or where you're located?
[Huawei Mate 20 Pro Questions & Answers] Mário Torres 1980:
Sent it to the company that makes the assistance to Huawei in Norway. Mobylife.
[Huawei Mate 20 Pro Questions & Answers] Maher.k22:
No you're not paranoid, BOE panels are trash when compared to LG ones, not to mention the panels made by Samsung that are found on other phones.

If you only notice this in dark rooms and when you're looking for it, then keep it. But if you easily spot the problem in normal use, then return it.
[Huawei Mate 20 Pro Questions & Answers] aries.delossantos:
Yes I just notice it on dark room with low brightness and grey background.

I will just monitor if the green tint get worse. :( Very disappointed.
[Huawei Mate 20 Pro Questions & Answers] ch1lko:
Something from a recent Canalys report regarding Mate 20 Pro panels.
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I received another replacement 18C08. First BOE display so was quite happy until this happened.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
I sent mine in even before yours and it still says awaiting component. Called and said they are waiting for stock which seems to be every Monday ? hopefully it's a new batch and I can forget about all this
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Think yourself lucky, mines going back again in a few weeks as I don't see the point in sending it immediately back and not being able to use it. I'm going to try and find some more info about some Huawei manager in the UK and try to email them because having to sift through 5 phones when I get my next replacement is an absolute joke. I'd much rather them at this point just give me a 20X.

I think the reason why they sorted mine so quick is I sent 10 pages of photos with annotations of the faults along with a letter. Even though in the letter I wrote in bold to not send me a replacement from the 18B05 batch which they did anyway and surprise surprise its crap.
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
I received my second replacement from SBE this morning. Same issue as the last one. Display has been replaced and is not bonded on properly. Better than the last one but there's still a gap between the display and frame where you can see the glue, and it's bonded over to the right meaning you can feel a ridge on the left side but not on the right.

I've had it now with this company and said I don't want another replacement, just a refund as none of them are new. They're all phones where the displays have been replaced, and badly at that. Will see what they come back with.
[Huawei Mate 20 Pro Questions & Answers] terkje:
Brought my phone (october LG batch) to Huawei Norways servicecenter and they changed the screen and battery. So far it looks ok-ish, alot better than before, minimal green bleed on the sides. But as we all know, that could change fast.
[Huawei Mate 20 Pro Questions & Answers] moriartyx:
The same with replacement in Austria. "BOE 18c04 and it rocks! No faults at all"
[Huawei Mate 20 Pro Questions & Answers] Mário Torres 1980:
Where did you take it? Conmodo or Mobylife? I sent just my phone to Mobylife and they sent me a brand new sealed phone in retail package with all accessories.
[Huawei Mate 20 Pro Questions & Answers] terkje:
Conmondo. If the screen gets bad again., they will replace the phone with a new one

Do you know what batch your new one is from? Lg or boa?
[Huawei Mate 20 Pro Questions & Answers] Mário Torres 1980:
BOE 18C04
[Huawei Mate 20 Pro Questions & Answers] ooMoo:
I gave up on the pro and now have a 20x I don't regret it... It's an awesome phone!
[Huawei Mate 20 Pro Questions & Answers] mike2518:
That means u have a Dec 04 unit. I have a Nov 23 unit with BOE and it's perfect
[Huawei Mate 20 Pro Questions & Answers] x2srj:
I sent mine off on the 9th Dec, got a replacement BOE back on the 9th Jan. Screen wise I'm very happy with it, although the battery doesn't seem to last as long as it did previously.... I will give it a week to se how it goes although some have reporting on the firmware thread that .153 is draining the battery in cases. we'll see! Just glad to have the phone back to be honest.
[Huawei Mate 20 Pro Questions & Answers] Mário Torres 1980:
This one it's also perfect...for now ??
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
I have an 18B23 BOE as well, it's good too. *touch wood*
[Huawei Mate 20 Pro Questions & Answers] alexxutzu:
Ho do you find the serial no of BOE screen?
[Huawei Mate 20 Pro Questions & Answers] anovathi:
I just brought my mate 20 pro with BOE screen! I don't have any problem yet whith green tint when it's dark with black screen and so on!!! But when its white( screen) it's get blueish at the edges!!! Is that normal or i will have to sent the phone back for replacement? Or hawuei will fix this problem with an update??? I never had this kind of problem with any Samsung edge or iPhone!!! The phone is amazing and actually I gave away my other phone (Samsung s8+) to buy this one!!!
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
Mine does that too, I think it's just to do with the angle you are looking at that part of the panel with. Turn the phone at an angle so you're looking at the curved edge straight-on and it'll probably be white.
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
SBE UK waiting new batch, could be a long wait
[Huawei Mate 20 Pro Questions & Answers] anovathi:
Yes I did that and when I hold my phone to a certain angle the edges are white but still is very annoying this blueish at the edges!!! Will huawei fix this thing with an update???

Expect this thing with the screen!!! The phone is fantastic, amazing and I love it!!!!
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Hope it's from a newer lot...
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
I can see my replacement will also be from that 18B05 batch, might have to call on money and put a stop to that
[Huawei Mate 20 Pro Questions & Answers] Minotaur:
I doubt it, it's probably related to the viewing angle of the panel itself, or the glass.
[Huawei Mate 20 Pro Questions & Answers] acepool08:
Yesterday went back to the Huawei Service Center and as soon as the guy saw my screen he told me that they will give me a new one once they have on stock.

This is my second unit, 18C05 with BOE panel, but with too much color shifting on the edges (the green tint is really noticeable all the time).

Hopefully my next one is as flawless as the price should suggest…
[Huawei Mate 20 Pro Questions & Answers] beammer335d:
I'm so glad I took mine back couple months ago, couldn't handle having this issue all the time
[Huawei Mate 20 Pro Questions & Answers] @home:
Same here.

I had 3 20 Pro & all had a bad screen. Now have the 20X. Flawless screen, I know it's not 2K but it's perfect & the phone is fantastic.
[Huawei Mate 20 Pro Questions & Answers] chigos:
good evening to all, do you think I also have the problem of green display? thank you

anniversary verses
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
first look, id say no, screen looks on the acceptable side. however you're the customer at the end of the day. if you're not happy with it, dont settle
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I wouldn't accept that. This fault isn't on any other branded phone manufacturer and for a $1000 it's not great really is it?
[Huawei Mate 20 Pro Questions & Answers] RaZoR No1:
Seriously, after reading a bit in this thread I think I started a paranoia.

I received my Mate 20 Pro 3 days ago and I think so far I am on the good side.

BOE 02-18-00-63 Screen

So far the blacks are really black and I cannot see any issue on dark grey or white, too.

Only thing I can see is that the cuved edge slighlty "disturb" the white to very light green, but it changes as soon I tilt the screen

Below 3 pictures of my screen

https://ibb.co/1zp86BZ

https://ibb.co/bsRQCzr

https://ibb.co/yPb9BYM

Does anyone know how else I could test the screen?
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Looks like a normal screen. Don't think you need to test more.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
There is an app on the play store for testing but it's just a really dark grey background really. Mostly yours looks good though. The only thing I can notice is that on the right about 1/3 down it seems to get more green then less green the more you go down. It could just be the angle of the photo as the edges create that kind of effect anyway. All of mine have had green tinting on the main part of the screen but yours looks fine.
[Huawei Mate 20 Pro Questions & Answers] stuclark:
Carphone Warehouse are refusing to replace my second Mate 20 Pro as it's over 14 days old (and they're basing that on the original order date, not even the date I received the phone).

Their Customer Services and Retail Support teams don't even seem to know their own policies - utterly useless!
[Huawei Mate 20 Pro Questions & Answers] RaZoR No1:
Thank you to both of you.

Now I can sleep in peace :D

I will probably check it again in a few weeks if I can see any changes
[Huawei Mate 20 Pro Questions & Answers] steadly2004:
Screen tester is the app that gives you the dark grey with a brightness slider. It even has a mate 20 pro in the image.
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
It's supposed to be 14 days from the day received.

---------- Post added at 03:09 PM ---------- Previous post was at 03:07 PM ----------

Doesnt look good to me. I'd expect a bit of coloring on the edges but not green.
[Huawei Mate 20 Pro Questions & Answers] stuclark:
Tell that to CPW!

After a *LOT* of arguing with them today I finally persuaded them that the 14 days should start from the day of receipt; plus that means my phone fell into their extended Christmas returns policy, which only expired yesterday.

...I had to resort to threatening them on Twitter, but eventually I got them to agree replace the phone with a brand new one, which will be in store for me tomorrow :) (it had better be a BOE screen, and had better be a new(ish) batch)
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
Glad you got it sorted..
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
finally got a replacement, BOE but 18B05. Probably the most uniform screen ive ever had, so surprised and impressed by SBE service to sort this out quite quickly, sent my original off on the 1st and got it back yesterday
[Huawei Mate 20 Pro Questions & Answers] Snoo89:
A replacement here also 18c23 for me boe offcourse

Thank you all

Στάλθηκε από το LYA-L29 μου χρησιμοποιώντας Tapatalk
[Huawei Mate 20 Pro Questions & Answers] x2srj:
Glad you didn't have to wait a month then, £900 on a new phone, have it 2 months when a month of that you're waiting for a replacement, not so much happiness
[Huawei Mate 20 Pro Questions & Answers] leo72793:
insane that this hasnt been fully resolved. maybe the P30/M30P will be better
[Huawei Mate 20 Pro Questions & Answers] ccl2003:
Just had my LAYA171020-LG-01-18-10-53 with 18A10 replaced with a brand new unit LAYA171300-BOE-02-18-00-63 yesterday. The LG panel started to show green tint after a month especially in low light. Huawei Philippines is awesome as it replaced the old set with a brand new set.
[Huawei Mate 20 Pro Questions & Answers] Nation89:
Can somebody with a 'perfect' screen be it BOE or LG please post a picture of the screen with a white background so we can compare the colouring at the edges of the screen.?
[Huawei Mate 20 Pro Questions & Answers] xdauser013:
So are all LG screens effected by this issue? Or there range of serial production?

I asking before buying because the lg screen really crystal clear for me from pictures and videos compared to BOE.
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
I don't even understand where is the problem. Even their website says 30 days exchange when faulty?
[Huawei Mate 20 Pro Questions & Answers] bonesy:
I've just received my replacement from mobilephonesdirect, what a pain that was! Anyway will have to see how it goes, mine did get pretty bad in the end
[Huawei Mate 20 Pro Questions & Answers] merewood bebox:
the colouring on boe i have concluded to be a rubbish polariser. the redish tint towards to the top of the phone isnt always there for me
[Huawei Mate 20 Pro Questions & Answers] jejecule:
Received my third one, this time Boe 02-18-00-63. Fingers crossed, but I don't see any screen quality diffence VS my 2 LG previous ones.

Have to say that Huawei service center is really professional, hope it was the last time I visit then anywat?
[Huawei Mate 20 Pro Questions & Answers] yourpassenger:
I don't understand what you mean.
[Huawei Mate 20 Pro Questions & Answers] 1gavinr:
Any Advice??

Has anyone in the UK took their handset back to their nearest Network Provider shop and managed to get a replacement in store? I'm with O2 and have had the phone since release day (pre-ordered) but have only now just got the green screen issue under low light.

Called Huawei who want me to send the phone back to their service centre to be assessed, then replaced, but they do not have any stock of new phones to send out as replacements right now and some people have been waiting around 20 days without any phone due to this.

O2 want me to send the phone away to their service centre to be assessed if it can be repaired by them, even though I've told them Huawei know it needs replacing - not repairing.

With a recognised manufacturers fault like this shouldn't we be able to go into our nearest store and simply get an exchange for a new device under the Consumer Rights Act in the UK? Having to send off the device and wait to hear on the results of testing it isn't acceptable, especially when it will leave us without a phone which we are paying for under contract?

Any advice??

Thanks

LYA-L09

LG-01-18-10-53
[Huawei Mate 20 Pro Questions & Answers] EagleEye92:
Yes within 30 days. After that it would more likely be repair (maybe send to to assessed and then exchanged)
[Huawei Mate 20 Pro Questions & Answers] Frontfiringspeakers:
Hi, I'm in exact the same situation as yourself. Bought through 02 on launch day. Same response from them in that there process is not to offer a replacement only repair. Advised to contact huwaei and seek a replacement. My phone perhaps like yours isn't bad, the green bleeding only shows up under very dark lighting conditions. In most circumstances its perfectly okay. I've held off until now, monitoring the experiences of others before making a decision. It does need replacement at some point. It's 3 months since launch of this device - has huwaei solved the problem if I now engage with their support service? I'm not going to go through the pain of several replacement phones.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
Only guarantee now for a replacement device is through the Huawei service option. Admittedly I’m being extremely picky about the replacements they’ve sent me but I’m waiting my 5th phone back from the UK Huawei service. They haven’t been awful, but still noticeable that I’m not happy spending £900 on a phone with a screen that will diminish the resale value of it. If I were you, I think I’d chance the repair with O2 to be honest, Id genuinely think that they’d just swap it out anyway as apparently from investor meeting call recordings there have been massive shortages of screens and devices to go around. I think they’d just give you a 14 day cool off period phone for swaps and be done with it.
[Huawei Mate 20 Pro Questions & Answers] Eros8597:
The shadow of the fingers on the backlit display is green
[Huawei Mate 20 Pro Questions & Answers] Spood:
So update from me after a month and a half with my unit.

A31 BOE, no hulk, the edges on a white background are grayish, a bit green if you flatten the display but it's not disturbing.

As far as color goes, I have not noticed any issue. When I am watching a video and switch back to a gray-background app I see spots all over the screen (big vertical lines sort of) but they disappear when the brightness goes back down (auto brightness is a real problem...) and I can see them again at 0-3% brightness on a completely dark-gray background. But that's about it.

Can someone show me pics of the DSE and color issues so I can have a better idea of what to look for?

But overall I'm happy with my unit. And the battery life oh boy, coming from my 2 years old LG V10 I went from half a day to one and a half days of battery time..
[Huawei Mate 20 Pro Questions & Answers] Darkat70:
I was having background colour issues with a few apps, but I uninstalled the powergenie app via ADB.

Lost the apps battery stats, phone manager is always optimised.... But overall the whole graphics seems better as well as battery life, speed, no dimming in manual brightness.

I installed Gsam battery monitor, I can see the apps stats via this so that's no biggie.
[Huawei Mate 20 Pro Questions & Answers] siaosi:
I got the same version yesterday, fingers crossed so far so good.

My only issue; they forgot to call me from Carphone Warehouse. So the phone was sitting there, waiting to be collected. When the date they provided passed I decided to chase it up and they said they had the phone there. But that's fine, these things happen
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
Sent the phone to SBE (Huawei repair provider) on 15th Jan, they are still awaiting stock (called them a few minutes ago). They said there's a queue of people waiting for replacements and they are doing it on a "first come, first served" basis. No timelines on new stock, it may be tomorrow or in a week or two from now. If you're not in a hurry, don't send it, but then again, I tried "timing" the replacement and failed :)
[Huawei Mate 20 Pro Questions & Answers] colts187:
Replacement!

Ok so here is an update to my story. I bought a mate 20 pro from ebay seller msrp. He ignored my return requests so I ended up keeping it. He did send me $150 partial refund to help smooth things over. Anyways, screen was still bad but not as bad as some on here. Huawei Singapore (which was region the phone was made) was ignoring my email requests for service so I was super pissed. Someone on here was nice enough to share with me a email of the Huawei USA director or something I believe. I emailed him and within a few days the Huawei USA guy got with me and sent me a shipping label and said he would handle to swap for me. I was skeptical but I wiped it and sent it off. About a week later I hadn't heard back from him so I was kinda freaked out bc he was using a voip number and I just blindly sent my $1k phone to him like an idiot. Anyways, a few days later he got back with me and said he received my replacement device and was mailing it to me. FF to today and I get a brand new in the box mate 20 pro just like I had. Fingers crossed the screen is good. Should I sell it or keep it? I'm so-so happy with my note 9 I got to replace it but this one is calling to me lol. It is a November 7th manufacture date. So I should be good right? I know once I open it resale drops quite a bit. :D
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
Sell it. I'm only giving this advice because you technically dont have warranty.
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
Sell it
[Huawei Mate 20 Pro Questions & Answers] blackspp:
I had the green effect, LG screen which started to really annoy me. So I visited to a Huawei service center nearby and 20 minutes later I walked out with the BOE screen. Great service, problem solved.
[Huawei Mate 20 Pro Questions & Answers] Mosman12:
Is mine defective?

I have a boe screen. I have a very strong green hue on the right side visible on light backgrounds with brigthness high or low in any lighting conditions, very annoying. Should I exchange it?

http://imgur.com/5ymuX4G
[Huawei Mate 20 Pro Questions & Answers] x2srj:
I'd definitely be replacing that.
[Huawei Mate 20 Pro Questions & Answers] phil999:
Anyone got an international version replaced in the US if so could you share details. I brought one on swappa and was good but turned green now so looking to get it swapped. Warranty is based in HKG. Or do i need to send it back to HKG?
[Huawei Mate 20 Pro Questions & Answers] xDEv83:
I have the same issue as you, I am from France, I did call Huawei support service, first agent asked me to send back the phone to be repaired, I called back again and the second agent was honest and ask me the phone with the box and accessories, as it was subject to an exchange, in this situation, I definitely advise you to replace it, it is very annoying.
[Huawei Mate 20 Pro Questions & Answers] Mosman12:
I just came back from the service center and they refuse to exchange it. They state in the report that they can't find a defect with the display. And it is the curve !!

I can't believe this rubbish
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I’ve also just had my phone back with them refusing to fix it. Even though I’ve sent them photo evidence of the green gradient from top to bottom. I don’t believe this is the actual gluegate issue but just the fact that the screen uniformity is atrocious. I’m going with the argument that you wouldn’t accept this sort of display issue on a £900 TV so why is it acceptable on a £900 phone. Answer, it isn’t.

---------- Post added at 07:54 PM ---------- Previous post was at 07:02 PM ----------

I’ve also just had my phone back with them refusing to fix it. Even though I’ve sent them photo evidence of the green gradient from top to bottom. I don’t believe this is the actual gluegate issue but just the fact that the screen uniformity is atrocious. I’m going with the argument that you wouldn’t accept this sort of display issue on a £900 TV so why is it acceptable on a £900 phone. Answer, it isn’t.
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
Today I got the replacement from SBE in the UK. BOE screen, everything looks great so far, the phone is manufactured on 16th Jan 2019, so very very new batch. Let's hope this one keeps going for a few years!
[Huawei Mate 20 Pro Questions & Answers] Mosman12:
On white backgrounds, did you notice any greenish hue on the right side? Looking straight to your phone my batch is 10 Jan 2019 and have this hue on light backgrounds.
[Huawei Mate 20 Pro Questions & Answers] miloshsk:
I can see a very light green on both edges from top to bottom. I think this is normal for the screen type and doesn't bother me at all. The green hulk issue is not present so I am very happy with the phone so far.
[Huawei Mate 20 Pro Questions & Answers] Limeybastard:
Tilt the phone to the right and take a pic