yashsingh1/xdaforums huggingface dataset:
[OnePlus 6T  Questions & Answers] Jank4AU:
No Messages on Verizon here either

I've done the whole *#*#4636#*#* in the phone menu and selected LTE Only in phone settings. I've had 2 different Verizon techs on the phone today, and they've been unable to get messaging to work for me. We've tried resetting network settings and the phone. Told them it had to be listed as LTE Only, or CDMA_less and neither were sure how to provision my SIM/line for that. They show my phone active on the network but that it's not recognized or in their system. They're still working on it, but for now, I'm going to have to go back to my Essential PH-1 until they get this sorted out. Sucks.
[OnePlus 6T  Questions & Answers] Jank4AU:
There are only 4 models/sku's, can't imagine it would be that hard to add them all. Really only 3 unless you count color variants: 6GB/128GB, 8GB/128GB, 8GB/256GB. The T-Mobile ones are single SIM and the others are dual, so maybe that adds to the count by 1.
[OnePlus 6T  Questions & Answers] feom:
well mine is (8gb/128 Midnight Black), one guy said his showed up fine (8GB/256, which I think is only Midnight Black) that's all I know

---------- Post added at 10:21 PM ---------- Previous post was at 10:18 PM ----------

Yeah can only be a total of 5, the 4 they're selling on their website and the T-Mobile version

---------- Post added at 10:23 PM ---------- Previous post was at 10:21 PM ----------

Also you can tell by yourself if your phone is showing up by logging into their website and seeing if your phone is listed as "generic device" or if it correctly identifies it
[OnePlus 6T  Questions & Answers] nrage23:
I got a 8gb/128gb. I got on the phone with Verizon, got to a tier 2 tech and he removed and re did the CDMA_LESS provisioning. Rebooted and I got all the test texts I had sent to me.
[OnePlus 6T  Questions & Answers] feom:
can I ask which color?
[OnePlus 6T  Questions & Answers] nrage23:
Midnight Black
[OnePlus 6T  Questions & Answers] bill3508:
Just received my 8g, 256 and popped the Sim slot 1 not that it matters. Turned on, volte working, and can receive and send SMS text and pics. Love the device so far. Still transferring my apps.
[OnePlus 6T  Questions & Answers] Jank4AU:
CDMA-less feature 83856

My Verizon tech is saying he can find it in the Verizon feature list, but it's not available for him to add it...like it's greyed out or something...not an option.
[OnePlus 6T  Questions & Answers] nrage23:
For anyone could concerned about data speeds on Verizon.
[OnePlus 6T  Questions & Answers] Jank4AU:
Are you with VZW?
[OnePlus 6T  Questions & Answers] mistah_mumford:
Just reading the responses is a cluster. I might have to leave mine boxed up until we’ve got definitive solutions to everything lol
[OnePlus 6T  Questions & Answers] bill3508:
Yes.
[OnePlus 6T  Questions & Answers] mpetruzz:
thanks for posting this. That's much higher than I'm getting on my pixel 3xl!!! Cant wait to get the phone tomorrow!!
[OnePlus 6T  Questions & Answers] nrage23:
You need a tier 2 tech. First person you talk to cannot do it
[OnePlus 6T  Questions & Answers] droidrev71:
The guy I just spoke to in tech 2 support couldn't find any tools/options to reprovision my line to LTE only. He saw something about CDMA less in his search but said CDMA is part of the network and can't remove it.
[OnePlus 6T  Questions & Answers] Jank4AU:
That's who I've got. He's still working on it though...like a trooper!
[OnePlus 6T  Questions & Answers] mjnoles1:
Your's is the one I want to see results from. As I am thinking of either getting the Pixel 3 or the 6T. Since you have the Pixel 3 now, the side by side will be perfect from you.
[OnePlus 6T  Questions & Answers] bill3508:
This is what I'm getting on Verizon. Same as the last 5 devices I've had. All our area gets. It is weird the LTE discovery won't pull tower info but it's band 13.
[OnePlus 6T  Questions & Answers] mpetruzz:
I just did some tests and am averaging 24 up and 8 down on my pixel 3xl. Not that impressed so far with it
[OnePlus 6T  Questions & Answers] Yamvmax1:
Add me to the list of no sms, MMS. They are sending me a new sim card. Spent 2 hours with tier 2 support...still no sms. Vzw is a joke.
[OnePlus 6T  Questions & Answers] Jank4AU:
VZW keeps telling me that my imei doesn't pull up... Device is not found. To make matters worse, my SIM card stopped working. Went to the VZW box store to get a new one and now neither phone will work on their network, my Essential or my OP6t. This is really weird.
[OnePlus 6T  Questions & Answers] Yamvmax1:
I'm just returning the 6t. Verizon really screwed this up.
[OnePlus 6T  Questions & Answers] nrage23:
Visual voicemail works in the 6T phone app with Verizon
[OnePlus 6T  Questions & Answers] Yamvmax1:
That's awesome! Now we just need sms/MMS working.
[OnePlus 6T  Questions & Answers] Jank4AU:
I'm not so sure it's all their fault, although I'm pretty certain they don't go out of their way to make phones they don't sell work properly. Sounds like OP could have planned a little better to make sure VZW was ready for their phones and had all of the possible IMEI's loaded into their system. There wasn't a single tech person at VZW out of the 7 or so I talked to on the phone today, who had even heard of OnePlus. It was worse when I went into the store to get a new SIM card. No one there had heard of or seen either my OnePlus or my Essential. Ooooh, what's that, some sort of iPhone? No, it's my Essential PH-1. After almost everyone did everything but insist its not an approved device, the last girl I got on the phone found it in their approved list. However, she couldn't get their system to accept either of my IMEI #'s. I really like this phone and want it to work, but it's not looking good for me.
[OnePlus 6T  Questions & Answers] Yamvmax1:
Give it 6mos, maybe Verizon will get fixed.
[OnePlus 6T  Questions & Answers] Jank4AU:
Ha ha, I'll give them until tomorrow then back it goes. Maybe through the weekend at most. I wonder if the problem is my account? I'm on a business account...
[OnePlus 6T  Questions & Answers] danjull:
I chatted with someone named Jamie at Verizon just a few minutes ago. Said I had just received the Oneplus 6t and I can't receive texts. He knew immediately what the issue was and got going with it. Seems like you just need to be lucky to get a good tech support guy. He said he'd dealt with many calls like this since yesterday. He said to give it 24-48 hours for the device to be added to their database and I should start receiving messages.
[OnePlus 6T  Questions & Answers] Yamvmax1:
I'm on regular residential plan. I really don't have faith in Verizon adding all these imei's to the database. Gonna be weeks realistically. I'm not risking my return period. I'm sending it back tomorrow.

---------- Post added at 03:20 AM ---------- Previous post was at 03:19 AM ----------

What do you do for the next 2 days? I need sms.
[OnePlus 6T  Questions & Answers] danjull:
I'll be ok for two days. I'm off from work and told my friends to call me or hit me up on facebook messenger/Whatsapp/Discord/Telegram/Twitter/Slack.
[OnePlus 6T  Questions & Answers] paedz718:
Saw this post on the OnePlus forum. called (877) 894-4946 asked to look up feature # 83856 and add it to my line. Tech did it within minutes, tested SMS and MMS, had me call a VZW test line and all working well now. I had a LG G6 active SIM card that I removed from my G6 and slapped in this bad boy. All good so far
[OnePlus 6T  Questions & Answers] Yamvmax1:
Strange how some people get it working right away, and others have to wait days.
[OnePlus 6T  Questions & Answers] Forgetfull:
No calls or incoming texts on verizon. Stupid business account so I can't have tech support help me. Real sour taste for my first oneplus phone
[OnePlus 6T  Questions & Answers] Jank4AU:
Yeah, I'm half wondering if it's not a business account issue in my case as well. I was able to get help because I have the account info, but the techs weren't able to get anywhere. They've been unable to add that 83856 feature, and my IMEI number doesn't show as valid. Maybe you can't do BYOD with a business account?
[OnePlus 6T  Questions & Answers] Forgetfull:
My last 3 devices have been BYOD, But....... They all needed VoLTE turned off to work right. I'm assuming they used CDMA for text/call and LTE for data. I turn VoLTE off on the 6T and I don't think it's CDMA radios play with Verizon.

Last 3 phones were

Nexus 6

Essential PH-1

ZTE Axon7
[OnePlus 6T  Questions & Answers] babartheking:
Anyone with GUDP? Does the hotspot feature check for subscription? I have the Essential Ph-1 and love the feature of the hotspot with my gudp.
[OnePlus 6T  Questions & Answers] droidrev71:
https://www.dropbox.com/s/ne08i8bg99kmzeb/Screenshot_20181105-142700.jpg?dl=0

Fastest download speed I've had on any phone in my area. Band 4 XLTE.

---------- Post added at 11:28 PM ---------- Previous post was at 11:04 PM ----------

I've called a couple times, I asked to be escalated to Level 2 support and requested I have "CDMA_LESS" feature added to my line. She was unable to apply that feature to my line, so i told her the feature number (#83856 for bring your own device which she already knew) and she stated that my imei wasn't in their data base. She submitted a DMD form for me to have the feature added and said it could take 2 to 3 business days. These unlocked phones can get put on any carrier and the manufacturers submit the IMEI numbers in batches. New release so opo seemed to have been slow in giving out the numbers. Verizon will manually enter one of the Sim slot IMEI numbers and I should be good to go.. She was very helpful and knew what she was talking about.
[OnePlus 6T  Questions & Answers] 530farm:
I found and followed this as well. Was up and running in about 5 minutes.
[OnePlus 6T  Questions & Answers] droidrev71:
Was your phone's imei number already in Verizon's database?
[OnePlus 6T  Questions & Answers] 530farm:
IMEI was never even discussed, I basically said exactly as the post and that was that
[OnePlus 6T  Questions & Answers] droidrev71:
Ok, just curious because I spoke to Verizon's tech 2 tier support and she knew exactly what I was referring to. Knew the code without me saying it. She couldn't apply it because my phone's imei numbers weren't in there system. She had to submit a form to have it done manually. I'll try the number for the heck of it, but I think I'm stuck for a couple days until it's done manually.
[OnePlus 6T  Questions & Answers] rootnooby:
This topic has spurred a lot of good feedback. One more question/comment. Is the phone expected to work with MNVOs that use Verizon, like Virgin or others?
[OnePlus 6T  Questions & Answers] Yamvmax1:
I doubt it.
[OnePlus 6T  Questions & Answers] mistah_mumford:
I have my fingers, toes and eyes crossed that mine just works when it comes in later today (hopefully). Since I ordered on release day maybe my IMEI was in the first batch or so and it’ll be fine. Hashtag Wishful Thinking
[OnePlus 6T  Questions & Answers] mapleleaf160:
Verizon 6t

I'm also having the same issue and had Verizon escalate my issue . They couldn't find my device either data was blazing fast and calls very clear . Just no text being recieved.
[OnePlus 6T  Questions & Answers] swhitney2003:
Are there reports of anyone getting wifi calling to work?
[OnePlus 6T  Questions & Answers] six5alive:
Had the same experience, now I'm waiting for my device IMEI/MEID to be added to the system so that I can use it, frustrating, but hopefully only a day or two on my Pixel 2 XL ?
[OnePlus 6T  Questions & Answers] nrage23:
May be worth checking out this thread over at OnePlus.

https://forums.oneplus.com/threads/no-incoming-sms-or-mms-on-verizon.935610/
[OnePlus 6T  Questions & Answers] mpetruzz:
Mine is coming today as well. My only concern about having my IMEI added, hopefully it won't need to be, is that earlier this year I had them add a phone the same way and it took over a week for them to tell me they couldn't.

Finger crosse it works out of the box.

Is there a site that we can check on whether or not the IMEI is in their system?
[OnePlus 6T  Questions & Answers] droidrev71:
My Verizon tech support said it should work once the phone is in the system. Otherwise it's not working as of now.
[OnePlus 6T  Questions & Answers] mistah_mumford:
Funny the usb-c bullet earbuds are out for delivery but the phone isn’t yet. They were ordered the day after the phone and were estimated for delivery on tomorrow, 11/7. Lol
[OnePlus 6T  Questions & Answers] Jank4AU:
Okay, my issues are now resolved and calling and SMS/MMS work now. The tech support lady, Angela, was awesome. She said the root cause of the issue was, as we've been guessing, that my IMEI number was not registered/listed in their Database Management System. Once she got an engineer to add it, THEN, and ONLY THEN, could she add the CDMA_Less feature to my account. It had nothing to do with my being on a business account or anything. All is well again and I guess I'll be keeping my device now. Been very happy with how fast it is.
[OnePlus 6T  Questions & Answers] nrage23:
Glad you got it working. It is a great device. Seems the IMEI's are the cause of the bulk of the issues.
[OnePlus 6T  Questions & Answers] mpetruzz:
So u we're able to have them add ur IMEI while u were in the phone with support? Most people are reporting it takes 3 days or so.
[OnePlus 6T  Questions & Answers] Forgetfull:
It's fixed to follow up. I had to contact my business account manager, have them authorize me for troubleshooting. Then called Verizon and gave them the info. I had to tell them exactly what needed to be done. VoLTE enable and the CDMAless activated. I did not need a new SIM and I've had this SIM for 2 or 3 years and from a Iphone.

My Verizon account online did finally update to showing a oneplus 6T, but was still not working until they did the VoLTE activation.
[OnePlus 6T  Questions & Answers] tlbland0426:
Mine is now working as well. Every time I logged into my Verizon account it showed a generic device on my line. Then magically I refreshed the page and it started showing my device as a OnePlus 6T and had the correct IMEI number listed. Chatted with a rep and then they were able to add the CDMA_LESS feature to my line. Other people in the OnePlus community are reporting the same. Maybe Verizon is finally getting IMEI numbers imported into their database for these devices.
[OnePlus 6T  Questions & Answers] boricuastock:
I have VoLTE and sms/mms working fine. Is there any word on wifi calling? I don't really care about it as a feature but was wondering if anyone has done more digging on that with Verizon. I thought it should work but I can't find the setting. On the Pixel 3 it was very easy to find and enable.
[OnePlus 6T  Questions & Answers] mjnoles1:
After reading all of this. I guess that I should NOT get this phone? As in my office, my current phone (LG G5) says that I am on 3G service. If I switched to the OnePlus 6T, I then would not have any service? Is that correct?
[OnePlus 6T  Questions & Answers] Jank4AU:
That is my impression of what happened. Yesterday and all last night, it wouldn't work. The first girl I had from support on the phone this morning couldn't get anything to work because my IMEI number was showing as invalid. So she put me on with the 2nd lady from Tier 2 support. She was really good and got my phone recognized and connected to their network. She thought I was good and was about to end the call when I told her I still couldn't receive text messages. She still couldn't get my IMEI number to accept the CDMA_less feature so she put me on hold to talk to an engineer about it. She hung up and promised to call me right back after they worked it out. About 5 minutes later my phone started to get bombarded with text messages and she called me back. I told her I'd be interested in hearing what the cause was since so many others were having the same issue. She said that because the IMEI wasn't in their Device Management Database, she had to get the engineer to manually add it. Then they were able to add the 83856 feature to allow texting. So yeah, it would appear to me they added it manually on the spot with the help of one of their support engineers.
[OnePlus 6T  Questions & Answers] Yamvmax1:
I do see the phone connect to 3g for a split second when airplane mode is turned off. I will know tomorrow when I am at work in Manhattan. There are a few areas cdma only is available
[OnePlus 6T  Questions & Answers] mjnoles1:
Please do keep me updated. I really would appreciate that.
[OnePlus 6T  Questions & Answers] Robisan:
Re wifi calling - Oneplus told The Verge* that is should work on Verizon:

Yea, Lol at that last part - but hopefully someone who has to call VZW Tech Support can also ask about getting wifi calling enabled. Don't know about others, but I can't pull the trigger on the 6T without wifi calling as an LTE backup option. Thx.

* Sorry no link allowed in my first post. Google article "The OnePlus 6T might be the company’s big break in America" October 29, 2018.
[OnePlus 6T  Questions & Answers] danjull:
Decided to try again with Verizon tech chat. Talked to a tech last night who gave me the whole database deal. 24-48 hours etc. Decided to give it another shot today. Asked the tech to add CDMA less to my line. Tech person asked me to hold for a minute to add it, asked me to turn my phone off for 30 seconds. Booted back up and a days worth of sms/mms messages starting flooding in.
[OnePlus 6T  Questions & Answers] Jank4AU:
Just got off the phone with a VZW rep who had called me back as a follow-up to my issues yesterday. Apparently we're making a lot of noise! The issue appears to be getting people informed over there and they're all learning about the solution to our sms/mms issue. On another note, I asked her (Sarah) if we could get WiFi-Calling activated. She did some digging and was told that as of right now, no. However, they are supposedly in the works with determining how best to get that provisioned and working in the future. No promises, but they are trying to work it out is what it sounded like. So, there you have it.
[OnePlus 6T  Questions & Answers] mistah_mumford:
Mine arrived. It showed up in MyVerizon as a OnePlus 6T. On the phone now w/ Verizon getting (or attempting to get) the CDMA_LESS provision added. Everything went smoothly.
[OnePlus 6T  Questions & Answers] waltermax:
Please don't give up. I just spent a lot of time with Verizon calling them 5 times until I got it resolved. It's worth it to keep trying. It is possible. I'm proof of that. They eventually got everything working and I couldn't be happier.

---------- Post added at 09:27 PM ---------- Previous post was at 09:25 PM ----------

Agreed. I had to call 5 times to get it straightened out. But it was worth it.
[OnePlus 6T  Questions & Answers] mistah_mumford:
A quick call to support and elevation to tier 2 got me going. Still don't know about WiFi calling unfortunately though. Off to sign into all these apps. I'm coming from an iPhone
[OnePlus 6T  Questions & Answers] techysandy:
Can't receive text messages on Verizon with my 6T

I received the fix by following Jank4AU instructions on page 14!! Big thanks to Jank4AU!!!
[OnePlus 6T  Questions & Answers] kreizyidiot:
Correct me if I'm wrong, but if you go to the site:

https://www.verizonwireless.com/od/prepaid/bring-your-own-device/#/checkDevice

To check your phone's IMEI...if it shows up and said something like... Congrats....your phone is good on Verizon..etc...

Does that mean it's on the Verizon network?
[OnePlus 6T  Questions & Answers] droidrev71:
Best way to check is have your sim card in and sign into your Verizon account. If your device shows up as a OPO 6t you're set to have CDMA less added to your line.
[OnePlus 6T  Questions & Answers] mpetruzz:
I wanted to report back that I too didn't have sms capability when I installed my Verizon sim

Called Verizon, asked to speak to a tier 2 tech, told them I bought a OP6T that is an LTE only phone and I needed them to add cdma less to my sim, tech said I see that option, told me to reboot my phone and I was all set!!

Took less than 5 minutes!!!
[OnePlus 6T  Questions & Answers] reaper000:
Well, I just checked my 6T's IMEI on the link above and the result was that my device was not comp with Verizon Wireless... I will show up at a VZW store and see what happens.
[OnePlus 6T  Questions & Answers] _BГ@ckθut:
Well i received mu 6t today too and i dont has a sms either...i was calling veeizon ans lady said it was relate too jailbreak and stuff smh and she said the tier 2 team was awear the issue but it under investigation and sheesh... Here how i try to make it work log in to my verizon website in my ipad then down the bottom right there buttom call "chat now" click that and said i want add feature to my line...a moment later they ask you the name and so on what feature u want ask just tell them u want add CDMA-less provisioning and feature # is 83856 after a moment they said able to add tgat feature u ger a bunch off message lmk if it work
[OnePlus 6T  Questions & Answers] Fear_The_Fluff:
I read the Droid life article about the SMS issue. I tried the solution Verizon gave them. I am able to send and receive messages, but I am roaming when my WiFi is turned off.

Update: messed with the phone settings, did some reboots (even got the double rainbow of signal bars). After setting it to LTE/CDMA/UMTS the double signals went away and I got a VoLTE icon on my phone now and no more roaming.
[OnePlus 6T  Questions & Answers] kitcostantino:
my experience was i put my vzw sim in, dialed #*#*4636#*#* and changed to LTE Only (which is probably irrelevant). Then i logged in to my verizon, and my imei and device were listed. i then opened a chat session and requested to have cdma-less added to my sim. Alex, the chat support rep had it up and working in less than 5 min. my test text i had sent myself immediately came through when they said it should be added. it was simple and quick. if you get someone who doesnt know what they are doing, exit or hang up and try again bc there are clearly people that know what they are doing on vzw end.
[OnePlus 6T  Questions & Answers] reaper000:
I think it would be quite helpful if people who post their experiences (both positive and negative) here also note which model of 6T (color, RAM, storage) they have, as it's looking like some 6T models' IMEI info have been added to the Verizon database, while others have not.

Posting your model of 6T with your experience may give readers a better idea if there are any trends with each model, or what they might expect with their own 6T.

For instance, let me start:

My mirror black, 6gb/128gb 6T is not recognized by Verizon's prepaid website's IMEI check.
[OnePlus 6T  Questions & Answers] Jank4AU:
Yeah, mine is the midnight black, 8/128 but is showing on MyVerizon as 8/256. My experiences are posted earlier. ?
[OnePlus 6T  Questions & Answers] oneandroidnut:
I got my 6T last night, first thing this morning I went into my Verizon and did activate device on existing line. Entered my 6T imei and swapped sim over from my note 9 and had everything working immediately on 6T. Sending and receiving SMS/MMS, 4G, volte everything worked flawlessly just like any other sim transfer

8/128 gb mirror black
[OnePlus 6T  Questions & Answers] akmsr:
i received mine yesterday. midnight black 8GB/256gb. yesterday 4 hours and today 3 hours with tech support. no joy. i was armed with all necessary info but all in vain. i am pretty sure its not going to work for me on verizon. reason PREPAID. second tier tech support for prepaid service on verizon has no access to edit and add cdma-less or #83856 on byod line. i even tried the 877...... number, they cant find my number as subscriber. eventually they figured out im prepaid and transfered to proper dept. i asked but they said they cant even pull my info.

so if you are prepaid on verizon probably done. anyone else on prepaid boat as me? whats your experience?
[OnePlus 6T  Questions & Answers] tech_head:
Try chat.

I did chat; postpaid and it was done in less than 2 minutes.

It is Verizon certified, so if they can't make it work then they have a system issue.

If you check in MyVerizon does it show the proper phone type?