yashsingh1/xdaforums huggingface dataset:
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
EE phone call

Well I just got off the phone to EE for an update as they have not called me back and she replied, is due to them not having new stock hence no phone call.

I queried her about the issue and she said there has been no official statement or recall as its a very small amount of phone with this manufacturing defect.

Asked about cancelling my contract and switching phones but was told I cannot due to being over the 1 4 day period all they would do is replace phone if the replacement handset I'm due is also faulty.

She also told me to stop looking at forums about this issue as it was a very small percentage world wide with this problem and looking at forums makes it seem like a bigger issue than it actually is.

She also said I notice you have no insurance on your contract and I replied surely I don't need to have insurance to protect me against defects to which she replied, you have 24month warranty with Huawei who would repair if deemed the defect was not caused by dropping our water damage.
[Huawei Mate 20 Pro Questions & Answers] Duncan1982:
Weren't EE recently fined for overcharging customers? The best coverage network, but the worst in terms of giving a great level of customer satisfaction.

Their prices are so unreasonable that I'm surprised the number of customers jumping ship isn't higher, mind you they have you by the "contract".....yes keeping it clean lol

I'm with 02 and whilst the exemplary either, they are much better than EE and who I will be staying with for the foreseeable future.

It's NOT acceptable when your paying £850+ for a device and that if you have a defective product then a replacement should be made without question (unless yes the damage was cause by yourself) in this case it isn't.

Consider your options, maybe get out while you can and go with another network?
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
I cannot cancel my contract without paying off the full term which would be at a guess around a £1000 or more. Looks like I'm stuck in this contract and I will just be sending the phone back and forth until I get a non defective device.

I actually really like this phone so I'd be happy staying with it as long as its without issue.
[Huawei Mate 20 Pro Questions & Answers] troublecro:
Don't wanna sound like ass attorney or anything but there were several pics of green tint BOE in this thread.
[Huawei Mate 20 Pro Questions & Answers] Troutguy:
Great conclusion! I made an account because I wanted to tell you guys about a problem that I thought you would like to know of, my mistake! I dont really care if you believe me or not but I cant figure out why you would think that im lying? Do you so desperatly wanna believe that a BOE display will guarantee you a perfect phone? Sorry guys thats not the case. We have a poll on a swedish android forum and there are serveral people that have gotten a bad BOE display and many more with a crappy LG display.

I really thought I had got my hands on a good display when I unboxed my fourth phone and installed device info and it said BOE. So you can believe my disapointment when I realised that was not the case.

Anyways good luck guys, I hope you all will find a perfect phone, regardless if you get a LG or BOE!
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
This is crazy. I am getting my 5th replacement from EE tomorrow, and they phoned Huawei who confirmed there is a fault with the early batches.

EE also gave me a £30 credit on my account for the hassle I was having. Can't believe how our treatment is differing so much. I would try again with them.

I am over the 14 days as well but they say that with a fault, they will replace or cancel the contract within 28 days.

Mine is Twilight colour by the way.
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
I'm on my 3rd day with the LG display and not a hint of green tint so far. How long does it normally take before it starts getting worse?
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
If the next one comes faulty, they will have to cancel your contract. That is what they have offered me.

---------- Post added at 11:10 AM ---------- Previous post was at 11:09 AM ----------

Well if you can't spot it straight away, it might take 2 to 7 days. My first one took about 5 days to get bad.
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
Built in self destruct. Lol
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
The original person I spoke with a few days ago said I could terminate contract if 2nd phone was also faulty.

But the person I spoke with today said I could not and would only get a replacement. So it seems to be a different story depending on who you speak with a customer services.

There should just be specific response across the board when these issues arise so we all know where we stand and not different actions it seems like we have at the moment depending on supplier and country.
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Forgive my doubting you. But photographic evidence would have helped you get your point across. So it's looking like it's a manufacturing fault if that's the case.
[Huawei Mate 20 Pro Questions & Answers] magnatom:
Got a surprise delivery from Vodafone today. Third mate 20 pro. This one has a...... BOE screen! Fingers crossed. Screen looks very homogeneous out of the box.......
[Huawei Mate 20 Pro Questions & Answers] Troutguy:
Its all good :) Tried to take a picture with my old phone but I guess my old phone is to bad at taking pictures in low light.
[Huawei Mate 20 Pro Questions & Answers] tsha6:
It should be notable from start. On my first mate 20 pro it could only be seen when explicitly testing with oled tools in a dark room during the first days. When I sent it back after a week a greenish tint could be seen at nearly full brightness when having a light grey background.

---------- Post added at 01:24 PM ---------- Previous post was at 01:17 PM ----------

Just got the replacement for my first Mate 20 Pro, which suffered from the green screen issue and luckily it's a BOE screen that doesn't have this issue.

However it appears to me that surfaces have a slight sandpaper-like texture to them instead of being a smooth surface (especially noticeable when using gboard or on grey or white areas).

By the way smart resolution is of course turned off, thought at first that this could be the reason.
[Huawei Mate 20 Pro Questions & Answers] silverwings2008:
Me too, decided to cancel the contract FOC after the third dodgy replacement. Might try again once all the old stock is shifted.

I was outside the 14 days, but inside the 28 days. Seems that it depends who you speak too....
[Huawei Mate 20 Pro Questions & Answers] djBarren:
What is the name of the Swedish forum?
[Huawei Mate 20 Pro Questions & Answers] Troutguy:
www.swedroid.se
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Somebody earlier said the same, the BOE screen isn't as nice as the LG one. I guess I am one of the lucky ones. I have an LG screen on day 22 and no green.
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
I've just received my replacement from CPW/Mobiles.co.uk and it's the BOE screen in Twilight serial number 18B05. Screen looks and feels fine to me. So I'm happy now
[Huawei Mate 20 Pro Questions & Answers] tomfuegue:
Exactly the same as me.

I've the LYA-L09, or what is the same, the version of a single sim.

Enviado desde mi LYA-L09 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Could you share an picture of the module of the screen?
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
As you can see I had the greenisch tint on the phone. I cancled the contract at the mediamarkt they dont want to help me. I must wait 24h and then next week saterday choosing an new contract at T-Mobile shop. They guarenteerd they have not the faulty displays!

View attachment 4645189View attachment 4645190
[Huawei Mate 20 Pro Questions & Answers] Shakuri1987:
Can confirm I also have a BOE screen on my 3rd device from Vodafone today. Promising.
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
View attachment 4645194View attachment 4645195
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Screenshot please
[Huawei Mate 20 Pro Questions & Answers] ReiskaSeta:
Got my first replacement phone yesterday and it has Boe display.
[Huawei Mate 20 Pro Questions & Answers] AH2016:
Who from?
[Huawei Mate 20 Pro Questions & Answers] ReiskaSeta:
Telia Finland. Phone came from Huawei service center.
[Huawei Mate 20 Pro Questions & Answers] Nghtmare:
Guys I received my 3rd replacement from Sky in the UK on Thursday, it had the same issues as the first 2. I recommend everyone that wants the phone to call Huawei UK, I spoke to them and they agreed to send me a package and send it to them instead. The guy said they are aware of the issue and guaranteed to give me one with a working screen. However the next day I changed my mind and got a Note 9. I am honestly tired, pre ordered the phone just to go through all this. Im really happy with the Note 9, besides the ultra wide, I dont miss anything, matter of fact the screen on this phone is much better.
[Huawei Mate 20 Pro Questions & Answers] tsha6:
I'm really happy for you! But I'm really considering to change my device for something like a pixel 3 since it's really hard to unsee that grain once you have noticed it. Changing it for a new mate 20pro would include the high risk of getting a faulty lg screen once again and I'm not sure if I wanna take this risk.

By the way, do you remember where you've read about this issue before?
[Huawei Mate 20 Pro Questions & Answers] Risari0:
I gave in and copped the 8gb/256gb-LYAL29- twilight variant on eBay for a decent price for $1040. I hear the 256gb hasn't presented any problems what so ever, any truth to this?
[Huawei Mate 20 Pro Questions & Answers] Iconixx88:
Got my first phone on Thursday before I was aware of this issue. I can see on the right side of the panel that the green is noticeable when dimmed colours are being used. Can see I have a LG screen also. I ordered the phone from mobilephonesdirect.com and have sent them an email. I have also emailed o2 as well as Huawei UK to see what can be done. Who should be the best people to pursue in this matter?
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
Today I got replacement M20 Pro, luckily got BOE screen: no single sign of ununiform. But in my opinion ( and many my friends ) LG screen is better: clearer, whiter and abit more color popup. But I aslo notice that ( side by side with Xs Max ) BOE screen better for eyes: very small yellowish ( something like between enable and disable True Tone on Xs Max ).

Huawei ( Vietnam ) also said: next 2 weeks they will get more BOE ( or no issues LG ) screen devices. They are doing quite good replacement in Vietnam right now!

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Heard about BOE not being as good? It was in this thread. Somebody had gotten theirs replace and the BOE wasnt as good picture quality in their opinion.

You will regret going to any other phone. They are not going to be as good as the pro. Pixel 3 is having overheating issues. All phones have some issue.
[Huawei Mate 20 Pro Questions & Answers] Kipp162:
I'd just sort it with Huawei
[Huawei Mate 20 Pro Questions & Answers] colts187:
It doesn't look as bad. I only notice it in the app that was posted to check it with. If it wouldn't get any worse I'd be happy with this display but I'm terrified of getting stuck with a bunk phone.
[Huawei Mate 20 Pro Questions & Answers] Merlinux:
Ah yeh, that's similar to mine, enough to annoy me... I can notice it at night in certain apps and if there is a risk that it will get worse then I think I'm going to send mine back.

https://imgur.com/BujHg0l

https://imgur.com/B3W4dum

https://imgur.com/7E8eQE7
[Huawei Mate 20 Pro Questions & Answers] leo72793:
mine was this bad, and then it got worse so i returned it. Ill never buy through clove again. Worst experience ever.
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
Starts off hardly noticeable but now I can see it on pretty much any colour and in daylight.

https://www.dropbox.com/s/tjki1u3y6swgmgi/20181116_190411.jpg?dl=0

So I'd be wary of any green even the slightest.
[Huawei Mate 20 Pro Questions & Answers] Alarae:
I haven't posted previously but was monitoring this thread. First phone from Vodafone was the LG screen and was getting increasingly green as time went on. Phoned up Vodafone last week and got my replacement through today.

Received a new handset with a BOE screen. According to the serial number it was manufactured on 5 November. Was surprised to get it so quickly as the website had a 1-2 week wait. Maybe they are prioritising replacements?

Have completed the uniformity test and the screen looks good for now.
[Huawei Mate 20 Pro Questions & Answers] bubu23:
this is strange!!! i got the same like everybody

we can see it on low light on dark mode and not only on dark mode but every place that got dark mode(youtube) etc....

but...................its not screen issue why???? because download from the internet black image and put it as wall paper and boom not problem its dark as dark should me even in the lowest brightness so??????????????

its funny the phone wallpaper all problem but when i download few dark wall paper from the net not every wall paper got issue so it cant be the screen its somthing with the software

you all agree?????? (if not try by your self ) write in google black wallpaper and download it and use it as wallpaper and nothing happen .

thats show us that its software problem and not screen
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
Anything dark enough to turn the pixels off (which is how OLED displays work) isn't going to show the issue because the pixels then physically cannot show the green hue (as they are not on). It's already been acknowledged by a few Huawei branches as being a screen issue.
[Huawei Mate 20 Pro Questions & Answers] sheikgr:
With all respect, you don't know what you're talking about.

When you put a completely dark wallpaper an OLED screen is like turned off. The pixels are not working and that's why you don't see anything green or anything at all. Pixels are shut down. It's a hardware problem
[Huawei Mate 20 Pro Questions & Answers] bubu23:
ok so tell me plz is it get worse or if i stay not on dark mode and i like high brightness will i see it in the futer or it will stay as is now?
[Huawei Mate 20 Pro Questions & Answers] sheikgr:
Based on our experiences it will only get worse. Right now you may not see it or see it only with low brightness and grey background but eventually it will be visible with any brightness and all backgrounds. Return it.
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
This is so not true, note 9 for example has zero issues.
[Huawei Mate 20 Pro Questions & Answers] skoobee:
What's it like in your world where everything is perfect?

A quick Google https://androidcommunity.com/note-9-users-experiencing-issues-with-on-screen-soft-keys-20180924/

Zero issues right enough. Will be others but that was the first I found
[Huawei Mate 20 Pro Questions & Answers] crossdeath:
Someone's a bit mad :laugh:
[Huawei Mate 20 Pro Questions & Answers] Iconixx88:
Spoke to o2 UK today, was advised that Huawei are aware of the issue and are investigating. I also seen a screenshot somewhere that someone had got from someone supposedly who works for Huawei who was advised they are delaying shipment of phone currently and the new batch are confirmed to be working fine.
[Huawei Mate 20 Pro Questions & Answers] Spood:
Software problems are not real problems as it obly takes an uodate to fix. I remember when the S9 originally launched it had horrible battery life because the system was draining ecerything. One week later it was fixed.

All it takes it wait for an update.

Hardware problems on the other hand, they can be serious issues. Because any form of solution will require you to send your phone away and either get it replaced or repaired. Which can take weeks just because of the postal service.

Tell me a device has a bug, I'll take it anyway and hope for an update. For the Huawei problem though, I cancelled my preorder and I'll wait a few more weeks because I know if I get a faulty unit I'll have to be without a phone for a few weeks...
[Huawei Mate 20 Pro Questions & Answers] Itaintrite:
Same. Still interested in a Mate 20 Pro but def not till they've sorted out the screen problem. Considered the Mi Mix 3 but some real-life camera samples look like crap. Back to waiting game :)
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
There is no proof about the BOE screens are bad.. everbody that is saying that the boe screens are faulty dindt give any proof by picture that their are faulty.
[Huawei Mate 20 Pro Questions & Answers] skoobee:
Nobody says they are faulty, just that the picture quality isn't as good as the lg. I havent seen one so don't know, but several people have said it
[Huawei Mate 20 Pro Questions & Answers] tomfuegue:
I have Mate 20 Pro with LG screen that is great and the smartphone doesn't present any kind of problem related to the green tint. This is the second unit I have, both with LG screens.View attachment 4646155

Enviado desde mi LYA-L09 mediante Tapatalk
[Huawei Mate 20 Pro Questions & Answers] djBarren:
Taken from twitter this morning.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
I have BOE screen after replacement. In fact i found the touch screen response better than LG.
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
Well I'm happy to wait if it means I get a unaffected device. What bugs me is the lack of any official response that a problem exists either by the service providers or Huawei. Depending on who you speak to you get a different answer.

You always get issues on mass produced goods some more troublesome than others but what sets companies apart is how they deal with the issues and treat existing customers.

I for one will remember this debacle once my contract expires in 24 months and will carefully think about which brand phone I jump too and also wether I'll stick with EE.
[Huawei Mate 20 Pro Questions & Answers] kikosou:
I put my mate 20 pro in the fridge, in a bag, for 25 minutes. The green of the screen has now almost disappeared. I imagine it will be temporary, but temperature certainly affects it.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
the glue probably, it's really a "strange" problem..
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Proof please. Otherwise i dont believe.
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Also in an italian forum one guy with faulty boe screen

http://forum.hdblog.it/index.php?/t...e-thread-del-green-screen/page-3#entry1438320
[Huawei Mate 20 Pro Questions & Answers] aygul12345:
Yeah 1 guy at the planet moon has also BOE screen. Lol,

Give pic, some proof, otherwise I dont believe, I can also says that i had an BOE screen but was the 3 third replacement...

---------- Post added at 21:47 ---------- Previous post was at 21:45 ----------

Without an picture i dont believe
[Huawei Mate 20 Pro Questions & Answers] BillPil:
I just tried to do this to mine but that had no effect at all... My Hulk is still in place!
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
Ok so I have 3 different phones and have taken a couple of pics. All on the same settings and all the same leave of light

The one the far right is the LG screen that has the dreaded green edges. The middle phone is a replacement LG screen arrived yesterday and the far left is a BOE screen arrived yesterday as well.

As you can see they are all different. The BOE actually has a grey tinge to it and in the dark its really hard to read and doesn't seem to adapt much to going from a light room to a dark. The second LG screen has a kind of blue hue to it and seem to adapt more, and the old LG screen is yellow and has not hope.

I am actually really surprised at the difference in the screens. I actually prefer the new LG screen, it doesn't have any green bleed as yet, but worried it may in a few days.
[Huawei Mate 20 Pro Questions & Answers] iberr:
Thanks for the share. It's a messed up situation. It's really anoying to find so different ranges of screens at that price. Well done Huawei !
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
Would of never believed the difference would be huge between the 3 screens. Wonder if there are any changes being made to the new BOE screens or just LG
[Huawei Mate 20 Pro Questions & Answers] senjiroh:
I've had mine since launch and I've only just noticed the green bleed- I'm sure it wasn't there before...
[Huawei Mate 20 Pro Questions & Answers] roosta:
Has anyone reported the fault with a 8GB/256 model from any country? Wasn't sure if these were a later production run after the initial release model batches.

RoOSTA
[Huawei Mate 20 Pro Questions & Answers] Spood:
I havent even seen the 256GB model anywhere in France lol. Probably not available here (yet ?). I'm curious to see where people get these models.
[Huawei Mate 20 Pro Questions & Answers] Risari0:
I ordered mine on eBay a couple days ago, should be arriving in a couple of days. Got it for a decent price, $1040 USD.
[Huawei Mate 20 Pro Questions & Answers] charming.arpit:
Haha.. Proof please.. Come and touch my screen!!
[Huawei Mate 20 Pro Questions & Answers] w2cfx:
So my second mate 20 Pro deteriorated rapidly yesterday with the green edges spreading further and the button right corner again becoming visible on gray in daylight. I'll likely be taking it back to the store on my next day off. Does anyone know if a non faulty shipment has landed yet (especially in Australia)?

Also re BOE screens not being faulty it seems rarer but someone in this thread posted a picture of an affected BOE screen and I believe Huawei Aus confirmed a couple of the returned Optus phones they tested and found faulty were BOE?
[Huawei Mate 20 Pro Questions & Answers] hoangtu2410:
can you share your sn
[Huawei Mate 20 Pro Questions & Answers] shineyads:
I've had my phone since 5th Nov and just noticed the green tint this morning - LG panel. ?
[Huawei Mate 20 Pro Questions & Answers] Zanr Zij:
These are deffective units. I just did the comparision my BOE and my friend' LG. Almost the same!

View attachment 4646660View attachment 4646661

Sent from Mate 20 Pro using Tapatalk
[Huawei Mate 20 Pro Questions & Answers] whoops1234:
Yeah I definitely know the first LG unit is defective as it has the green bleed. The BOE I'm thinking maybe as well, as it's a very odd grey colour and it doesn't the auto-adjust doesn't seem to work. The new LG screen is the only one that seems to be the right colour, but I'm just worried that they may develop the dreaded green bleed in a few days time.

To be honest, I shouldn't have to be doing this with a phone that costs £899
[Huawei Mate 20 Pro Questions & Answers] Jonathan-H:
I am waiting on phone number 5 from EE now. Luckily they are out of stock so the next one I get should be from an unaffected batch.
[Huawei Mate 20 Pro Questions & Answers] Umoxya:
I'm waiting on new stock from EE for a replacement so I'm also hoping this will be the case.
[Huawei Mate 20 Pro Questions & Answers] AlNimanui:
My replacement comes in max 2 hours from O2.Let's hope from the new batch.I will keep you guys informed
[Huawei Mate 20 Pro Questions & Answers] denzel09:
Like a lottery, what a shame huawei :(
[Huawei Mate 20 Pro Questions & Answers] Biggenz:
What a circus. If this wasn't such a beast of a phone I probably would have sent it back and kept using my P20 Pro. But I do love everything about this phone(apart from the display Lol). I was hoping mine would deteriorate much quicker so I could exchange it, but I'm on day 4 and it's only starting to become visible in a dark room.