yashsingh1/xdaforums huggingface dataset:
[Google Pixel 3 XL Questions & Answers] Rhymey:
RMA'd for fingerprint sensor, got it back, OEM grayed, -ms-android-google :(
[Google Pixel 3 XL Questions & Answers] Milkman328:
Same here...RMA'd because it decided to just stop turning on. OEM greyed out. They said they were looking into it, but would not RMA this one because it's not hardware related
[Google Pixel 3 XL Questions & Answers] Tehpdub:
I have my RMA'ed and my defective Pixel 3xl is not grey-ed out new one is. Im still confused on this, oh well hopefully they fix it
[Google Pixel 3 XL Questions & Answers] dichandcheck:
Just check the build number and verify you didn't end up with a new one that's Verizon some how.
[Google Pixel 3 XL Questions & Answers] Rhymey:
Anyone affected by this issue please star and contribute to this issuetracker I have created for the issue

https://issuetracker.google.com/issues/119628469
[Google Pixel 3 XL Questions & Answers] masri1987:
this entire situation is pretty wild, this goes beyond search strings and greyed out OEM unlock buttons.

This has to do with google shipping out RMA's for google unlocked devices to verizon signed bootloader pixels.

Google often claims they will swap you out like for like, but this is technically defrauding you, a consumer, who less than a month ago spent 1000$+ on a very specific device with a very specific set of specs, that your RMA doesn't meet.
[Google Pixel 3 XL Questions & Answers] Tehpdub:
How can you check this ? Thanks
[Google Pixel 3 XL Questions & Answers] cswithxda:
While I feel sorry for both of you, I think it's even better if this means that Google was not shipping the wrong devices but will merely need to update their back end server or something. Part of the reason why I haven't initiated another RMA and want to wait for a couple of days is to see if they can address this issue with a hotfix. The display on this current one is a lottery won, I just can't let it go :cyclops:
[Google Pixel 3 XL Questions & Answers] Rhymey:
I'm on the same page as you, but do make sure you star and post in my issuetracker: https://issuetracker.google.com/issues/119628469
[Google Pixel 3 XL Questions & Answers] cswithxda:
Just did. It worries me that they are actually silently locking all the bootloaders of the Pixel devices. Can it be?!
[Google Pixel 3 XL Questions & Answers] Xaikar:
After about 5 factory reset attempts getting this in the search results

ms-android-verizon
[Google Pixel 3 XL Questions & Answers] jascolli:
How do I do this search?

Disregard I found it. And I have the same result as you :eek:
[Google Pixel 3 XL Questions & Answers] Rhymey:
Just Google anything in Chrome. Can be literally anything. It'll show up in the address bar towards the end:

If this is happening to you, be sure to star and comment on the issue tracker with as much info as you can so we can get Google to acknowledge+address this WITHOUT MORE RMAs

https://issuetracker.google.com/issues/119628469
[Google Pixel 3 XL Questions & Answers] Tehpdub:
My RMA has Verizon in the URL , booty, but the last time I talked to him through chat they are acknowledging the problem
[Google Pixel 3 XL Questions & Answers] Xaikar:
My device was not an RMA, please add to this so we can get traction and a quick resolve.

https://issuetracker.google.com/issues/119628469
[Google Pixel 3 XL Questions & Answers] mostyle:
Agree 1000%. I would still love to know the significance of that damned string in the URL.
[Google Pixel 3 XL Questions & Answers] Lw00d:
i got my new pixel 3 xl this morning been trying to figure out how to get the switch back on. i did 4 factory resets from system menu. and also side loaded factory image. and did a factory reset . all with no sim.

i also try with sim. im goingt to ask for refund. will buy when this issue is fix.
[Google Pixel 3 XL Questions & Answers] Xaikar:
I deleted my chat but it was something like this as well, try again the 2nd person was not a **** and actually tried to help me
[Google Pixel 3 XL Questions & Answers] zetsumeikuro:
I'm on my 4th Pixel and all my displays have been fantastic with uniform screens and next to no black smear even at the lowest brightness settings.
[Google Pixel 3 XL Questions & Answers] cswithxda:
I'm one of those non XL people mingling on the XL forums lol

Wasn't about the smear though. On three P3s I went through I returned two, one of them heavily blue tinted, one of them pink tinted. This destroyed my original plan of utilizing Fi's BOGO deal. The third one I ordered was ok but came with a chip on the body, so I exchanged it, and this fourth one with a perfect display has the greyed unlock option. I almost feel like Google is pushing me around :silly:
[Google Pixel 3 XL Questions & Answers] zetsumeikuro:
Ah gotcha! Smaller brother from the same mother! Then I definitely would hold onto the one that you have! I have seen all the pictures and threads of the pink hue/tint and it's pretty scary lol.. Maybe Google will give up on LG until they up their game one day.
[Google Pixel 3 XL Questions & Answers] cswithxda:
Yeah, so obvious that people around me instantly noticed the redness of the screen especially when they're looking at the screen from either side of me.

No surprise, this year it's our turn on the smaller version, and now I feel awful for having not given enough compassion, sympathy, and consolation to the P2XL people last year hahah
[Google Pixel 3 XL Questions & Answers] Snorp09:
This is... ironic... after my problems with my Pixel 2. I just got a brand new Pixel 3 XL and... *sigh* OEM unlock was greyed out. Have you guys been successful in getting working RMAed units? I don't want to do a song and dance with Google support again after the Pixel 2. I'll just settle down and accept that I won't be able to root.
[Google Pixel 3 XL Questions & Answers] Milkman328:
My first 3 XL was unlockable...it wasn't until my RMA that I couldn't unlock. The debacle with the 2 XL was enough for me to believe this would not happen..
[Google Pixel 3 XL Questions & Answers] jal3223:
Do you know if there was ever a solution offered for the Pixel 2 XL? Like possibly an update pushed?

All this talk has me not even wanting to try to buy one. I hate going through the RMA process.
[Google Pixel 3 XL Questions & Answers] janedoesmith:
For those of that have or had this issue, is/was it a 64GB or 128GB version and what color is/was it?
[Google Pixel 3 XL Questions & Answers] Milkman328:
Im sure it's just a update to their server issue.
[Google Pixel 3 XL Questions & Answers] Snorp09:
I'm really just trying to gauge if it's a good idea for me to spend time calling Google? Is it worth giving up an otherwise fine Pixel 3 XL?

Also, what do you guys think are the odds this could be fixed in a OTA in the future?

EDIT: I just noticed janedoesmith's question. I have a "Just Black" 64GB.
[Google Pixel 3 XL Questions & Answers] Tehpdub:
I'm keeping my old device and sending back my RMA. I don't want to take the chance of not being able to unlock my device.
[Google Pixel 3 XL Questions & Answers] zetsumeikuro:
Having owned the 2XL I can say a good screen on the Pixel 3 non XL blows it away. Hopefully LG continues to up their game and gets closer to Samsung levels!
[Google Pixel 3 XL Questions & Answers] Rhymey:
I wholly think this is something that has to be resolved via an update or something similar - maybe something can be done through ADB or Fastboot that i'm not familiar enough to get it to work. I've tried pinging Topjohnwu as he just had his phone RMA'd/repaired due to a screen issue to see if he had the same issue and if yes, how the hell he fixed it, but no reply at all :(

The reason I believe this is something software side.. check out the build number - it's the Google unlocked one, not Verizon. Additionally , this phone is the SAME IMEI I had pre-repair which WAS unlocked and rooted. So I know for a fact this one CAN be unlocked.

I encourage you if you're having this happen to you to please perform the same troubleshooting I did, REPORT IT IN MY ISSUETRACKER FOR THIS ISSUE and star it so they know it's not a single user issue.

https://issuetracker.google.com/issues/119628469

Identical for Pixel2, star it too so they know somethings going sideways at the repair center: https://issuetracker.google.com/issues/73217322
[Google Pixel 3 XL Questions & Answers] TonikJDK:
Something is seriously wacked if you got the same IMEI back that you sent in. Never heard of that happening before.
[Google Pixel 3 XL Questions & Answers] Xaikar:
I added the the tracker and found some new stuff as well, posted here https://xdaforums.com/pixel-3-xl/help/proof-google-shipping-users-verizon-t3869153

Can't seem to just let this go that I bought a 1k device and can't do what I want with it
[Google Pixel 3 XL Questions & Answers] hypnotiqphil:
I have a White 32GB Pixel 3 XL, the last time i talked with support they told me they are aware of the issue and have a team working on it with a possible update to fix. IDK i just dont want to risk RMA this phone and get a worst one. This is a good phone other than the oem unlock being grayed out.
[Google Pixel 3 XL Questions & Answers] zopostyle:
I have the 64gb XL black. And I'm interested he same boat as hypnotiqphil . Besides the OEM unlocked grayed out, the phone is working perfectly and risk to RMA and get a new one with some issues... I prefer to wait for a way or a solution from Google.
[Google Pixel 3 XL Questions & Answers] hypnotiqphil:
So i checked my phone and i have those "triggers" on my phone as well. I was wondering if anyone else with the ability to unlock has the "verizon oma trigger" and the "com.verizon.llkangent"
[Google Pixel 3 XL Questions & Answers] janedoesmith:
Just a curious thought. If those bootloader unlockable Google phones were truly the Verizon variant, wouldn't it be sim locked to Verizon??
[Google Pixel 3 XL Questions & Answers] Xaikar:
I mean you would think but someone could have goofed its 2018 now after all, Verizon phones have been carrier unlockable for a while if the device is owned.
[Google Pixel 3 XL Questions & Answers] TonikJDK:
Not if VZ does not know about them, Google is locking the bootloader....VZ is locking the SIM. So if Google messed up on there end Verizon wouldn't even know to SIM lock them.
[Google Pixel 3 XL Questions & Answers] jal3223:
Has anyone had the oem unlock greyed out on the 128 models? It seems to be more prevalent on the 64 gb models.
[Google Pixel 3 XL Questions & Answers] Xaikar:
Got my RMA back, confirmed correct phone this time. I had another theory and updated https://xdaforums.com/pixel-3-xl/help/proof-google-shipping-users-verizon-t3869153#post78210039

Looks like I was right they shipped the wrong phone the first time. Oh also wish I had freaking waiting until Monday... Black Friday sale can bite me
[Google Pixel 3 XL Questions & Answers] hypnotiqphil:
So I did the image search after another unlock and now it shows Verizon. I talked to Google support again and they do not want to rma my phone. Got 3 reps and all gave me an answer to send the log and they will push an update to fix. They are really irritating me
[Google Pixel 3 XL Questions & Answers] Xaikar:
Keep trying I forget if we can swear inthese forums but I have never felt so ****ed by Google before. Tell them you have the headphone buzz in phone calls or something.
[Google Pixel 3 XL Questions & Answers] janedoesmith:
Aren't you still within the 14 day return period? Why not just return it and repurchase it and if you wait till 22 Nov, you can rebuy it for $200 less.
[Google Pixel 3 XL Questions & Answers] hypnotiqphil:
Yeah that's true. IDK I'm going to give it one last shot with support and if they don't RMA I'll just return and re buy it and hope I don't get the same thing again... Might jump for the 128gb model this time who knows.
[Google Pixel 3 XL Questions & Answers] AnierinB:
The Verizon models aren't sim locked believe it or not. Even if purchased directly from Verizon on a contract.

Software is the only thing that separates the Verizon and Google unlocked models from one another as they share the exact same hardware.
[Google Pixel 3 XL Questions & Answers] Rhymey:
They also refused to RMA my phone. Said it's a known issue that will be fixed via software and assured me while Verizon is shown everywhere on the phone it's Fi phone and it can (and will) be fixed via software. Bug report yada yada. Same schtick everyone else is getting now. :(

I just hope it's fixed soon. I don't even want to bother setting up the phone or moving my games/etc because unlocking the bootloader will wipe it if and when it's fixed

Remember the issue tracker is here and should be starred and commented on so they know it's not an isolated issue

https://issuetracker.google.com/issues/119628469

128, Not Pink, supposed to be on Fi.
[Google Pixel 3 XL Questions & Answers] Snorp09:
Okay, so I've started looking under the hood for the cause of this issue. And I've found this very interesting result when I created a bug report.

Can someone else generate a bug report and check for this chunk of errors?

From what I gather, assuming this is the norm, somehow we've managed to get a restriction put onto our user accounts on the Pixel. I have no idea what triggered this, probably something at the factory, and Google needs to send out an update that will change this restriction.
[Google Pixel 3 XL Questions & Answers] Topse:
My Pixel 3xl (64GB)was also OEM unlock gray.

After update to November (OTA).

Was it possible for me to unlock!

No problem....
[Google Pixel 3 XL Questions & Answers] zopostyle:
Ok, but your is not the verizon version. Did you checked that ?
[Google Pixel 3 XL Questions & Answers] Snorp09:
This did not work for me.
[Google Pixel 3 XL Questions & Answers] Rhymey:
Insult to injury at this point.

They refuse to setup a repair because it's a known issue. They refuse to return and allow me to repurchase as it's outside 14 days despite this being a known issue and many posts saying a repair won't fix.

I'm considering trying to sell on Swappa at a lower price, buying a new one, eating the diff and calling it a ****in day. This is absurd.
[Google Pixel 3 XL Questions & Answers] masri1987:
I spent over 32 phone calls and finally got authorization to return my device.

I re-ordered it from the store again and get it tomorrow. Will find out if it's OEM locked.
[Google Pixel 3 XL Questions & Answers] Rhymey:
So you just hounded them until you got the goahead to return? I guess I'll try that, lol. I work in customer support so I'll be playing my own worst nightmare, I guess. Better than Fi's "nope we can't do anything lmao"

When did you order? How bad are the delays (assuming I ever get the goahead)

Blessy K

1:57 PM

As the device is purchased from Project Fi, we have a dedicated team for this. Let me go ahead and transfer this chat.

C

1:58 PM

Nono, wait

C

1:58 PM

Project Fi refuses to help, is the thing

C

1:58 PM

I asked if another repair would resolve and they said no. I asked to return+rebuy and they said no

Blessy K

1:59 PM

C, as the device is purchased from Project Fi, I do not have option for this issue.

Blessy K

1:59 PM

What I'll do is to leave a note on this case and they would assist you on this issue.

C

2:00 PM

Thank you, I'll try talking to them again

Blessy K

2:01 PM

Thank you for understanding.

Blessy K

2:01 PM

I'll right away transfer this chat.

Ankit

2:02 PM

Thanks for contacting Google Support. My name is Ankit.

C

2:02 PM

Hello. I hope you're having a good day.

Ankit

2:02 PM

Hi C

Ankit

2:02 PM

Wonderful. I am doing well. Thanks for asking. How are you doing today?

C

2:03 PM

I've had better days. Out of interest, may I know what department of Google support I am speaking with?

Ankit

2:03 PM

This is Project Fi.

C

2:04 PM

Gotcha.

C

2:04 PM

Thank you for that information

Ankit

2:07 PM

Sure.

Ankit

2:07 PM

Is there anything else I can help you with today?

^ I mean what the **** is this chat log?
[Google Pixel 3 XL Questions & Answers] Topse:
I live in Germany. I think Verizon models are not sold here.

How can I check this?
[Google Pixel 3 XL Questions & Answers] zopostyle:
The easiest way is to do a search at google with chrome, in the results page, check the url for the value of client variable.
[Google Pixel 3 XL Questions & Answers] masri1987:
original order was delivered 10\23.

I called in a RMA on 10\31, (they should've never done the RMA process but a DOA process that circumvents the advanced exchange hold).

The RMA was delivered on the 8th, the last day of my remorse period, which i told them makes me uneasy since I won't know if the device i'm getting is good or not right away.

They "ensured" me that I will get a extension.

I figured out by the 11th that i wasn't gonna be able to unlock the bootloader on the RMA. So i proceeded to blow their phones up and chat.

My only advice is get to the Returns and Shipping department. 90% of the time i spoke with this department they

- weren't outsourced, but US based

- much nicer and more understanding about the situation early adopters face

- were the ones to finally issue the remorse return, waived my restocking fee, and waived expedited shipping on my brand new order which I get tomorrow (i submitted order on sunday).

oh and I got 100$ google play store credit, and 50$ google store credit.

This is how customer service should be, don't take 1000$ from customer and send them a device with dust in the lens then send them a device that they never ordered (locked vs unlocked, it isn't what we ordered, it's fraud at this stage).
[Google Pixel 3 XL Questions & Answers] Snorp09:
Do we know if the browser URL string a way to tell for certain if my device is Verizon? I need to know before my 14 days are up.
[Google Pixel 3 XL Questions & Answers] mtalbert63:
Okay so count me as another victim of this debacle by Google. I received my phone today. Inserted a Cricket Wireless sim and configured my phone. Greyed out "OEM Unlocking". This phone was 100% purchased from the Google Store.

I have talked to three different Google support personnel.

The first told me to restart and ended the session.

The second told me that a factory reset would 100% fix the problem. I told him to send me an email so that I could get back with him. He sent and email but has yet to respond.

The third told me that engineers are working on the problem and there was no one else that I could talk to. I told her that the phone was showing Verizon string in Chrome and that I believed that I was sold a locked bootloader Pixel 3. She told me that there are no locked bootloader Pixel 3's and that they all come OEM unlocked. I knew right then and there that I was not dealing with anyone that would be capable of helping me.

I am at a loss... they will not RMA my device. I bought it on black Friday shopping and really don't want to go through the process of purchasing again and deal with the loss of that discount.

This is unacceptable Google. My wife's Pixel 3 that was the other phone purchased for the BOGO 50% deal is OEM Unlock allowed.

We were clearly shipped the wrong devices and I am convinced that there will not be a software fix to this problem.

The third Google support person told me that the fix would come via an OTA. I specifically asked if it was a software lock on the bootloader to which she did not respond.
[Google Pixel 3 XL Questions & Answers] ffchampmt:
I just received quantity (2) Pixel XL 3's 64gb Black in the mail today. I ordered them "Unlocked" and had them unboxed and booted in and hour only to find I got the Verizon version ON BOTH phones.

I called Google and here's the highlights and information that may help others with this in the future:

- I entered my phone number in to the Playstore help page, they called me

- I eventually ended up with Tech Support for the Pixel 3's

- I stressed that I had ordered the "unlocked" version and that I had received the wrong variant, explained the OEM Unlock grayed out, the url string in Chrome

- He sent me an email, and I returned a picture showing both phones with the option grayed out

- At this point he tried to get Shipping and Returns to handle it, they made him do it

- Key word to use here is "defective" or "inaccurate" order. Your ordered one thing, got another... or it doesn't work how it's supposed to

- "Defective" is what they need to enter for you to avoid a restocking fee

- He was able to have them replaced with new ones at no cost, I am sending the verizon ones back

- No guarantees the new ones will be correct
[Google Pixel 3 XL Questions & Answers] mtalbert63:
The chat support will do nothing at this point. Only a response to wait for a system update. Unbelievable.
[Google Pixel 3 XL Questions & Answers] mtalbert63:
Called and explained that my device was defective from the "OEM unlocking" being greyed out. Support RMA'd. Asked very little questions and get a RMA started quickly. Hopefully the next one will be a true Google Store Pixel.
[Google Pixel 3 XL Questions & Answers] GunToYoMouth123:
Yes, mine is greyed out and it's a 128gb not pink.
[Google Pixel 3 XL Questions & Answers] jal3223:
Bummer. Has anyone contacted any of the Android "news" sites such as Droid Life? It seems that they sometimes air out the problems for the masses to see and get public statements from the company at times. Maybe Google will be inclined to fix this debacle with a little bit of spotlight and pressure.
[Google Pixel 3 XL Questions & Answers] jascolli:
Great idea
[Google Pixel 3 XL Questions & Answers] Snorp09:
Tonight I've had a Google person tell my me device was totally a unlocked Google Pixel (despite the ms-android-verzion string) without asking me for any serial codes or the IMEI.

Here's an archive of the entire chat if you guys are interested. There's some mildly interesting stuff in there. A lot of question dodging.
[Google Pixel 3 XL Questions & Answers] ffchampmt:
Added information - both were on .030 (Sept) when I received them. I updated 1 to A1 (Nov) and that didn't help.

1 had a Verizon sim in it at one point, the other never had a sim in it at all.
[Google Pixel 3 XL Questions & Answers] AnierinB:
.30 should be Google

.31 should be Verizon

A1 is for both

So this is pretty odd.
[Google Pixel 3 XL Questions & Answers] KhaymanOIF09:
My first one was a 128gb black and it was greyed out, rma was the same 128gb black and it was able to be toggled. Guess I got luck from what I've been reading that I only had to rma my original device to get one that was right.
[Google Pixel 3 XL Questions & Answers] jascolli:
I went to Droid Life and submitted a "news tip". I suggest others do as well.
[Google Pixel 3 XL Questions & Answers] masri1987:
looks like it's up on their front page

---------- Post added at 08:28 PM ---------- Previous post was at 07:43 PM ----------

if y'all follow both of our advice, you will get yourself an RMA...

I get my brand new one that i placed a *fresh* order on today. I hope on everything it isn't locked or i'm going loco lol
[Google Pixel 3 XL Questions & Answers] Milkman328:
I'm not sure reordering one will make a difference. My original XL 3 64 GB. In black was unlockable just fine. It wasn't until the Return and reordering a New one was it not unlockable.
[Google Pixel 3 XL Questions & Answers] :
I ordered a new 64 GB Monday 11/19 and received it yesterday, it unlocked no problem. It's not happening to every new one.
[Google Pixel 3 XL Questions & Answers] Milkman328:
Oh, I totally think it's just a random thing. Just don't want to keep on RMA devices to possibly receive another. The issue has to be fixed
[Google Pixel 3 XL Questions & Answers] :
I understand, RMA is a pain and you take the chance of not getting a perfect device. I returned my Verizon one that had a nearly perfectly flat screen and got a not so flat one from Google. It makes the glass screen protectors halo some but at least it is easily fixed with some loca glue. I do hope they fix the OEM lock like they did with the 2XL's. It definitely sucks.