yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Guides, News, & Discussion] princeasi:
I experienced burn-in on my Note 8 and S7 edge. Both were caused from a combination of having auto brightness enabled, along with heavy usage of YouTube while on my daily drives. I would have my phone attached to a car mount sitting on the air vents. While driving, the different lighting angles of the day would cause my screen to trigger daylight mode. I found out the hard way, that long periods of daylight mode watching videos was creating a burn-in on my screen. With this being a common problem, you would think that Samsung would consider this problem by allowing users more control on adjusting the daylight mode settings a bit more. Since then, I'm currently using "Screen Brightness Control(F-Lux)" to auto maintain a screen brightness between 35% - 70%. So far no burn-in on my note 9.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Y0sHii:
I've used the OLED tools and other tools to check burn in and it seems that i don't have any burn-in whatsoever, not even on the more used areas like the nav bar or notification bar. I use a system wide Amoled black theme that i created from the ThemeGalaxy app. I frequently run in fullscreen mode (or atleast try to) with a transparent nav bar with translucent icons. I typically have my brightness in the mid to high range but rarely full brightness. Even my most frequent used apps and system apps are completely black for the background and i use Vanced Youtube for the Amoled black background. Hope this helps for those that want to slow screen burn-in.
[Samsung Galaxy Note 9 Guides, News, & Discussion] wer wo was:
Today I am really just confused ?

Yesterday I showed you this dot pattern in my screen specials on the green pixels

Today thought like "take another look"

And it's gone

Everything is working like it should be

I have no clue why

Didn't change anything (only thing that comes to mind first is battery charge I will have a look again later)

But it's just gone

no dots nothing at all

Someone in this thread also said it disappeared and comes back

So let's investigate what's causing it
[Samsung Galaxy Note 9 Guides, News, & Discussion] hkjxda:
Yep, mine has done the very same thing. I think it has to do with when the phone gets hot and the water cooling system is activated... but that's just a wild guess. Will take many who are having the same issue to investigate and test it out.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Itchiee:
This thread reminded me to shift my desktop icons around.

I had burn in on my previous Note 8 that had them stuck on the main screen.

Possibly a combination of Auto Brightness and Super Crazy Outside Brightness.

- Which I just remembered to turn off.

So...Keep your eyes OPEN!
[Samsung Galaxy Note 9 Guides, News, & Discussion] wer wo was:
As far as I know there is nothing to be activated with water cooling

This super carbon water cooling thing is just marketing bull**** ?

The note 9 have a noticeable bigger heat pipe than other phones and that's all

No real magic (search on YouTube "note 9 Jerry")

Yesterday I took the pictures with low battery state so I will drain battery now to the same amount and check

And also check your heat idea

Let's have a look
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Use the displayed tester app by brainstree to check for screen burn in. Especially use the grey #8080 test card color. You can also adjust the brightness level by swiping the up or down . Normally the grey will show defects well.
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
I'm getting my note 9 back today I believe from repair/replacement. I'll repost later with what they have done.. I've been watching the inspection/repair tracker like a hawk waiting for it back.
[Samsung Galaxy Note 9 Guides, News, & Discussion] rickysflynn:
I hope they fix your issue mate. Mine came back quicker than it took to get there!

Mine looks / works spot on. I'm now going to treat myself to a galaxy watch ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
Hey guys,

Got my Note 9 back today! Just in the process of "moving in" after just gotten home.

This is was on the repair/analysis sheet:

"Abnormal light on screen (dark on edges), replaced parts as listed, checked and cleaned all internal contacts, done preventative maintenance, water resistant test passed, software upgraded to the latest version (not oneui sadly lol), tested to specification, Phone is working Fine."

What they did - is replaced the battery, screen, and the body of the phone. Basically, they got a new body and put my motherboard in it.

The phone is basically a brand new - so i'm happy so far. Give it a fortnight of use and we'll see if it's all still kosher.

The original parts were all sent back to samsung for inspection apparently.
[Samsung Galaxy Note 9 Guides, News, & Discussion] rickysflynn:
Hi m2geek

Glad you got it back and what seems like working order. What they have done to your phone seems very similar to mine which suggests a much bigger underlying problem. Here's hoping Samsung solves the problem moving forward.

Anyway, enjoy having the phone back and congrats on the new home!

Cheers

Rick
[Samsung Galaxy Note 9 Guides, News, & Discussion] NickOonline:
hi,

Good to hear you got yours back.

I have been going round in circles with EE, SBE and the EE store on who to talk to. So on Thursday I phoned EE again and said i want to escalate this.

I eventually got put through to a technical person who has been the most helpfull so far.

I spoke to him around 2pm and he said he would call me back which he did around 7.20pm

gave me an update which was: he has chased DPD, tried to get through to the store and he would followup on Friday.

Today i received a call around 3pm and he did abit more digging and managed to get the DPD tracking number but he couldn't talk to them direct

it had to go through the EE shop and me.

So i phoned DPD on behalf of EE and asked for the latest updates.

Which were

the consignment label had been created(in the shop), the item had been picked up on monday 28th (by DPD)

but not scanned at any of the sortation depots. which to me means its gone walkies on the van or its sat in a warehouse collecting dust and broken front and back glass

waiting to be sorted / delivered via DPD to SBE. it was on a 2 day delivery.

The guy from DPD has opened up a missing parcel issue which has a turn around of 3-5 working days. He took my email and phone no. and i would be contacted if any

update but i would need to get in contact with the shop to be told the actual update / issue.

i.e its been delivered or lost.

so in total it's been 11 working days now and could be up to 16 working days b4 an outcome.

What would be interesting to know is which models had this issue and if they were bought direct or on a contract purchase etc....

i have 2 friends who bought the 8gb version direct and have not had the issue. Mine is on EE contract and the 6gb version.
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
I think there was a "bad batch" of phones made, some of the early ones.
[Samsung Galaxy Note 9 Guides, News, & Discussion] rickysflynn:
Yeah, you would have to attribute it to something like that. I will be monitoring my phone like a hawk over the next couple of months and hoping that there's no repeat!
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
Yea I'm genuinely paranoid about mine now lol. It'll take a few days/weeks to trust it's fixed I guess.

I also got sick of waiting for my carrier to OTA the pie updated so I flashed the unbranded firmware for my region last night lol, zero regrets.
[Samsung Galaxy Note 9 Guides, News, & Discussion] rickysflynn:
I'm exactly the same lol! Always expecting to look at the phone and seeing the same issue again.

If I do get a repeat issue I will be pushing for a brand new phone.
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
Yup, same here.

I had someone from Samsung call me yesterday wanting to know if I was satisfied with the outcome, and to reach out if it happens again. It appears that they are genuinely concerned about the issue.
[Samsung Galaxy Note 9 Guides, News, & Discussion] NickOonline:
well, here we go again. I phone EE and said i spoke to an engineer @ SBE who refused to repair / change the screen and couldn't replicate the issue. I then phoned EE back and said you need to phone SBE and tell them to replace the screen or i'm going to cxl my contract if you cant help i want to escalate and talk to a manager. To me EE and SBE have a duty to serve their customers and for me they are not doing it. My next step is going to go in to the EE shop to collect teh phone and either speak to someone in store or a manager from EE else ill cxl my DD there n then in the shop and put this issue on all social media !! facebook, twitter, all my screen shots and other users screen shots.

This is the report from the 2nd visit to SBE of my note 9 after getting lost in DPD transit for a week !

Im guessing by the wording its another std template of theirs.

Accessories Sent:

What you told us: The device's screen was faulty/corrupted

What we found: The display had missing pixels (i presume this was the rectangle on the screen which we have all had an issue with.)

Outcome of your repair:

We have returned your device unrepaired because during our tests we uncovered an

issue which means your device is not covered under the manufacturers warranty.

We provided a quote to cover the cost of the repair. Unfortunately, this quote was

either rejected, or we were not able to get an answer from you, so we are returning

your device unrepaired. If you would like to pay the quotation, then please re-book the

device, in-store or through Customer Services to receive a new quote.

If you would like to purchase a new device, visit your nearest EE store where staff will

be happy to help. You can also see our latest handsets at www.ee.co.uk, or call 150

from an EE phone, or 07953 966 250 from any other device.

We hope to get you back up and running with EE very soon.

The device's screen was faulty/corrupted
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
have you guys thought of transcribing your whole debacles over to samsung forums?
[Samsung Galaxy Note 9 Guides, News, & Discussion] NickOonline:
that would have been my next step.

I phoned EE again and said i have x amount lines and pay x amount per mth and im not happy with customer services here and how the whole situation has been handled. Considering one guy on ee ( in this group) sent his phone of with same issue and had it returned and repaired within 5 days and mines been in twice with no repair and some bull on the report as to why its wasn't repaired and things they have done i.e software updates / fixing 1 issue that may cause another and on last report report the pixel damage and they tried to send me a quote to fix it ?

All a load of lies.

Anyway they agreed to send me a new phone out. which they did and it arrived today i returned mine in its old box

Opened the new one which was in a little none samsung box, i go to register on the samsung members app and i cant as its already been registered which is making me think its a refurb. i.e imei no. already used so im paying a mthly fee for a new phone but have a refurb. I should be grateful i have a working phone really i guess.

Update

just as i was typing this, the phone seemed to register in samsung members app. Not sure why it wouldn't when i tried earlier.

out of interest tho is there a way to tell if its a refurb or new device. ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Use phone info app from play store.
[Samsung Galaxy Note 9 Guides, News, & Discussion] NickOonline:
hi, just used that and did the refurbishment check and it comes back with the below

as its come back original i presume its a new unused device then. ?

if thats true i guess they stuck to their word then EE and replaced with a New device.

Refurbishment check

congratulations

your phone is original

device usage counter:

headset connect = root

charger connect = root

s pen detach = root
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
I tried with my issue but you can't post photos there or anything really. Terrible experience, kinda like their customer service/support
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
you can always post links to them.
[Samsung Galaxy Note 9 Guides, News, & Discussion] oneandroidnut:
yeah i did to my flickr photos of my note 9 and never got anywhere, was a waste of time and effort
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
well the goal was to bring the issue to samsungs own turf. so if you did post, then you were successful.

now, if everyone took the 5 minutes it takes to do exactly that instead of posting on 3rd party sites, then i truly think it would help.
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
People have my permission to use my photos on Imgr (https://imgur.com/a/uhXw6UO) if necessary to push their case forward. I'll even take a photo of the document I got back from the repair agency here in New Zealand who handled mine if necessary to help others.

Sounds like some of you are having a Really bad time of this.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
what background are you using? is it just grey?
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
That was just on a few dark/night-mode themed apps, e.g. samsung internet and the reddit app. Anything that was a dark but not black background would show it.

After they "repaired" it - it's gone.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Note9burnissue:
What is going on here???

I have a very similar looking pattern on my note 9 now also!

On my display, it looks like some sort of remote control app that was burned into my screen, but I can assure you that nothing in the shape of a remote control was ever used for long periods.

I am astonished at how similar it looks to your image. My one also has rows of dark spots going down the centre, with darker borders all around it (looks like a tv remote).

I mean, what the hell? I have also taken good care of my phone, never allowed any high brightness for long periods and cannot find anything on my phone that resembles this shape. Shall I post an image of this?

Perhaps it's related to the night mode like has been mentioned here?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Note9ghost(not burn)issue:
Aha!

Sorry, I've just discovered I couldn't delete my previous post, as I realise it's a little behind after just reading the entire topic.

So, it's a glue/ battery issue, producing an ugly, cheese-grater ghost image on dark backgrounds?

I am genuinely happy that I found this topic, as I was starting to believe that my own cheese-grater ghost (CGG) was being caused by a hacker activating some sort of TV remote app during the night, causing hideous screen burn.

You see, my CGG has the classic rows of dark circles too, but some are missing which gives it the appearance of a TV remote (like the power button being all on its own in the top row).

So, what to do here?

Well, first, I am crushingly disappointed.

But the main reason I'm disappointed is that, judging by people's experiences here, that this is going to be some sort of nightmare to solve.

And I didn't want to buy this phone to experience a nightmare with it literally just two months or so after first using it!

I bought this phone with the hope of no interruptions or problems with phones for a at least a couple of years, as I don't buy a new phone every year and my last phone (Samsung S5) was at breaking point after being used for almost five years!

So, two months in to a new phone and something crushingly bad already... not good.

Not good at all.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Ghost Grater:
ARRRRRGGGGHHH!!!! ?

https://

ibb.co/dm7Fz9F
[Samsung Galaxy Note 9 Guides, News, & Discussion] Ghost Grater:
Or indeed...

https://

ibb.co/kSyq6JY

Welcome to future technology, people! Perhaps Marty McFly really did travel to the wrong future, after all...

Oh and... perhaps this is actually just subliminal messaging to buy a Smart TV! ?=?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
no no no.

you've go it all wrong. its a cheese grater feature. comes is dark charcoal or green.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Wonder how many of those with this issue used a magnetic phone case?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
i have a very small kick stand on the back of my case. the metal flap that opens is held in place by a small magnet.

what other type of cases would have a bigger magnet?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Ghost Grater:
Ah yes I must have missed that during the unveiling of it. Didn't even know I had it! Cooking apps can't just be cooking apps, not in this day and age. The S Pen is for stirring, too, of course.

---------- Post added at 10:40 PM ---------- Previous post was at 10:37 PM ----------

I'm using the Clear View Cover, which of course has some magnetic parts.

---------- Post added at 10:49 PM ---------- Previous post was at 10:40 PM ----------

Hey,

My ugly Cheese Grater Ghost screen image defect is starting to fade all by itself to the point where I can barely see it.

But it's still quite noticeable and an unpleasant thing to see in dark backgrounds. Related to heat from charging I wonder? Haven't charged the phone yet since it was last charged on Sunday, when Casper The Unwelcome Cheese Grater first appeared...
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
Here is mine. It has never been dropped or mistreated in any way. I was walking at the track and took it out of my pocket to discover the same pattern described in the thread.

Unfortunately mine is the international Snapdragon, so they are refusing to fix it even if I pay for the repair. I feel screwed now after only owning it for 6 months.
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
Another pic
[Samsung Galaxy Note 9 Guides, News, & Discussion] high_voltage:
This is not a burn-in, it's defective screen, should be replaced under warranty. Why they refuse? Send it to a friend in the USA to give it for a repair maybe? Or the seller if it's online store? They can't refuse like that to repair it FOR free, except if KNOX is not triggered.
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
I'm in the USA, that's the problem. Apparently, they will refuse to look/repair any international varient. I called multiple times and spoke with Ubreakitifix locations and they all said that I have to contact the region of production. I have reached out to HK, but I'm not optimistic about it.

Be warned guys of purchasing international phones. Samsung is the worst in the business with their customer service and support.

I saw a few more screens in this thread that look like mine. So it seems to be somewhat common unfortunately.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Could those effected reply with date of manufacture ( not sold date ), model number and also which factory it was made in? Cheers.
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
I honestly doubt that this a batch problem as my phone has been fine for almost 6 months now. I think it is a design flaw that will happen if certain elements are in place, one in which is heat. It will be interesting to see how many of these pop up in the summer months. It really sucks though as this was a good phone. Probably the best if you hate the notch
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
they should either post here or add to the party list:

https://xdaforums.com/galaxy-note-9/how-to/note-9-country-origin-vs-defects-t3841388
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Looks like those hundreds of effected XDA folk with this issue can't be bothered. One even spent the time posting why he or she felt it wasn't neccessary to post such information. Never mind.

View attachment 4728593
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
[MENTION=5469644]Limeybastard[/MENTION] [MENTION=8132601]bober10113[/MENTION]

I have posted in the Samsung forums as advised. The thread is located here:

https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187

Please come check it out and comment if possible. Also share it around if you can.
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
Mine was never in or near any magnetic case.

The corruption is caused by the battery heating, swelling, and pressing the heat spreading pad into the display and causing the glue to contact the rear of the panel and stain it.

---------- Post added at 06:26 AM ---------- Previous post was at 06:21 AM ----------

Yikes, that's horrific - even worse than mine was.

My carrier sent it away to their in-house samsung certified repairer where the handset was gutted, they transplanted my motherboard/soc into a entirely new body with a new battery cameras etc, sealed it up to spec and sent it back to me. For all intents and purposes it's a new phone.

They then sent the ruined parts to samsung to be inspected to see wtf was going on. I even had samsung contact me about it with questions about usage, charging means, etc.

I won't use my wireless charger any more as it freaks me out at how hot the phone can get on it, and I don't want a potential repeat lol.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bandario:
****. I don't want any of this action! I use my phone as my navigation on my motorbike which means it's in the sun...never had a problem with S7 Active though it did overheat once. God damn, why has there always got to be a flaw.
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
Wow, that's very interesting. The funny thing is, I never fast charged my phone (I disabled it in settings), never wireless charged (because of heat), and I never charged it over 80%. So it is crazy if the battery is indeed the culprit. All of these extra steps I took to take care of the device and look where I still ended up. lol

Did Samsung ever tell you for sure if that's what they thought? Also, did yours have the same pattern as mine?
[Samsung Galaxy Note 9 Guides, News, & Discussion] m2geek:
My phone didn't have the glaringly obvious circles, but I had the ghostly bar though the centre of the display - on any dark colour it'd burn into your mind.

I don't follow the *don't charge over 80% rule* because i'm a rebel. I've always plugged my phone in as I go to bed at night if it's under 20%, which is usually 2-3 days in, and I usually have fast charging on. I've had *many* phones over the years and this is the first phone in all my years (I got my first phone when I was 16, i'm 37 this year) and I've had a LOT of phones.

The company that my carrier owns to do handset repairs etc said straight up the battery was "stuffed" as it had swollen - but it was still carrying full capacity and not obviously damaged, it was just swollen, but they couldn't risk another Note 7 scenario.
[Samsung Galaxy Note 9 Guides, News, & Discussion] jal3223:
Yeah, I usually just do the 80% charge as precaution as I'm quite OCD. lol. I planned on keeping this device for years because I really don't care for the notch trend. It seems like I just have bad luck I guess. I did have full brightness enabled while I was at the track and had the GPS enabled, but it was only 70 degrees outside at the time.

I have planned on replacing the display myself as everyone else has turned me down because it is an international phone, but it seems I will have to grab a new battery as well now. It's looking more and more bleak.

Do you think that just some of the release day batteries had a malfunction or something?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Just got this tidbit in device maintenance.View attachment 4730344