[Samsung Galaxy Note 9 Accessories] bignazpwns:
Honestly I don't care if you have a dome and it's the best ever. This is my experience with the dome. Sum it up. Low quality trash. Brand New sealed ordered from Whitestone out of the box it had a pretty deep scrach in it. And for how much junk Zagg is at least there product does not come out of the box scrached. Attached is an image under magnification.

Check out the glass before you install and before you remove your current protector. You are not buying quality here. I had high expectations for this but after this I'll just go back to brands that preform simple steps in quality control.

Lots of people are pleased. I for one say a scratch out of the box of a new product at this price point is 100% un acceptable. And this is the only brand that I seen this in. In my experience this is the lowest quality glass out for the note 9. Yeah Zagg has some poor design choices like edge adhesive and on the elite the black borders. But the glass is flawless and clear. Unlike this Whitestone.

If you can't spot a scratch that deep I now question the quality of the optical adhesive they use. I work in the optoelectronics industry. I use optical adhesive pretty often so I'm going to check out the other tube and see how it stacks up against the stuff I use.

Full review will cover the unboxing, install as well as that moment that I discover that scrach with my reaction lol. Also high res images of the scratch along with precise mesurements of it. And why I have it at work I'll be going more into the glass using some of the equipment we have here.

If the dome you got is flawless that's great. I'm happy for you. However that's not my experience with this product. my review is a sample size of 1. There are way they could of protected the glass like other manufacturer's do but they cut that corner and lowered product quality to keep cost down. After all the reviews I bought with confidence and received a damaged product. I have contacted Whitestone about this but I will say that Zagg offered to send out a elite free to replace the one I took off and said that I should not be punished for buying into the hype and the note 9 deserves a quality product to protect the best display on a smartphone. That says alot about Zagg by eliminating the shipping. We will see how Whitestone handles this. If they send out a replacement that is a representation of what others have prazed I would be more then happy. But I think they are going to try and play the pay to ship that back, then pay for shipping on another product so we can ring even more money out of you. But sorry guys. You burned me one time. You won't burn me again.

Again. I haven't seen anyone else with this issue. As far as I know this is a single case. There may be more who knows but I'll be 100% honest in this. The picture was taken under magnification to show it's not just a scratch in the oleophobic coating. From a picture you can't feel the scratch catch your finger nail when you rub it. If Whitestone decides to take care of this issue I will update this post with how they handled it and there response. Until then for all those who are ocd about there displays. This is what a scratch looks like.

Update

Whitestone is in communication on how to make this right. I have discovered another issue. This is with the oleophobic coating. One spot has some heat damage. I sent them this picture to see how this could happen in there process.

Working in the optoelectronics industry for years. I look forward to offering them some input on how to keep things like these from hurting there brand to new potential customers. First product from them and as of right now the last. I pay for the premium product I demand a premium product. I will keep this update with there solution on this matter and what they think can cause the issues.

The scratch I believe was cased when after inspection when placed in the bag. The bag is not optics quality and being so is may contain debris. Example out air cans we use are not normal dust cans. They are filtered to sub micron purity. There's quality and then optical quality. When placed in the bag the scratch was formed. Protective film would ensure that never happens or optical quality bags. Corner was cut and the product suffered. That's a fact. As for the oleophobic coating. I would need more info on there production line. I have a theory of what could cause that. I have seen similar issues with microscope optical coatings on production equipment.

So far they have replied quickly and seem eager to make things right and assure me that the product meets there quality standards.

I think when finished I will have the most in depth review of this. Since I had to take it to work for pictures I was able to test the included adhesive, cure light optical power and make exact cure times required for a full proper cure. Mesure the thickness of the adhesive layer under the glass and other stuff. It's probably going to be about a 30-45min video I will post on YouTube. If interested I am willing to do the same for other protectors if there is interest. Since most reviews are just stick it on and it fits so it must be the best. We can dive into things a bit more and actually look at the product.

Update.

Told to use the warranty form online. Pictures were sent to there hq in Korea. They made a coupon code that will wave the shipping. Excellent support.