[G2 Q&A, Help & Troubleshooting] UsManyDead:
Hi,

I had my LG G2 for a couple of years now, but I have always kept it with the original Android that it came with. This means that I have not installed a recovery or rooted the device.

But today, while browsing my phone (in Chrome more exactly) the phone froze and rebooted. Since then it never made it past the logo. Cheking on the internet I found that I have a bootloop, but all the guides and posts involve peoples with Recovery and Root, which isn't the case for me.

Because I have important personal data on the phone, I decided to try and find a way to backup the data before attempting either to install the stock rom or a hard reset. I have started and installed the following software:

1) LGMobileDriver_WHQL_Ver_4.2.0 -> downloaded from LG site

2) LGMobileSupportTool -> downloaded from LG site

3) LGPCSuite_Setup -> downloaded from LG site

4) LGBridge_Setup -> downloaded from LG site

5) UniversalAdbDriverSetup -> KOUSH ADB driver

When entering the device in "Download" mode connected to my pc, Windows attempts to install the following drivers:

1. USB Composite

2. LGE Andoid USB Serial Port

2. CDC Serial / LGE AndroidNet USB Modem

But even with all the above software installed, my Windows 7 x64 can't successfully install all the drivers when attempting to recognize the device.

[IMG="Failed drivers"]https://i.postimg.cc/cCN4f61m/Installing-drivers.png[/IMG]

As a concequnce of this, none of LG software recognizes the phone. I was really confident in LGBridge since I saw that it had a "Backup Device" option.

Is there a way to back up the device (in full if needed)? I don't remember if I have ever connected the device to my pc and enabled USB Debugging in it, but most probably I didn't - but none the less I would try anything in order to recover my data.

I really appreaciate any help.

[Update]

I have tried installing any ADB driver possible (from Intel, Google, universal, quick one - adb-setup-1.4.3) but neither ADB nor fastboot recognizes the device when it is in Update mode, Hard reset mode, or just powering the device.

Since this didn't worked and had a ton of different drivers, I have unistalled all and every LG application, and in order to follow this guide https://xdaforums.com/showthread.php?t=2432476 I have installed only LG-Mobile-Driver_v3.14.1 and connected my phone in Update mode. I have received the same message from above about Windows install drivers but in device manager I don't have anything with an exclamation mark:

[IMG="DeviceManager"]https://i.postimg.cc/525sxFzq/Device-Manager.png[/IMG]

Now I want to follow the above guide and use the normal flash option in order to keep all my data. But here I have encountered another issue: i am not sure which version my phone had. Is there an option to get this information in Download mode? For this I have tryied connecting with ADB, but as already mentioned this didn't work at all. Using my information from the LG G2 box I have 6RO and according to this the version should be D80230D_00 (I haven't found one for my country - Romania - but I guess any should do, right?). But the complicated part is that according to LG Mobile Support Tool that seems to recognize somewhat the device (I am not so sure about this one) the version is different: D80210E.

[IMG="LGMST"]https://i.postimg.cc/pLZXKq89/LGMST.png[/IMG]

I want to mention that I had the stock firmware the phone came with and purchase it in Romania (on the box it says: "This equipment may be operated in all European countries") and never did any update (OTA or otherwise) and kept like it came. I am also certain that the android version was KitKat (4.4 – 4.4.4 but not sure which one exactly) because I wasn't able to install applications that requried Lollipop (5.0 – 5.1.1)

Do you have any recommendations about which one I should use?

I want to thank you in advance for all the help.

[Update2]

After reading some more forum posts it looks like my phone was rooted because in download mode there is ROOTED written in RED in the bottom. But I have never rooted the phone. Maybe this might help me in some way.