[Huawei MediaPad M5  Guides, News, & Discussion] invictuz:
I spent three hours at AT&T today attempting to get my new SHT-AL09 added to my account.

It is replacing the Sony Xperia Z3 Tablet Compact (SGP-621).

Quick background: for the five years i have been with AT&T and the five with Sprint prior to this i have never had voicemail.

When someone calls me either i answer or they hang-up. No message, no prompts...just ringing.

In July while in Huntington Beach i stopped by the AT&T store because my business phone was not connecting to the data network.

They swapped SIMs..."resolved".

Suddenly i was getting customers starting a conversation with "you know your vmail isnt setup" or "something is wrong with your line, i get prompted to enter a 10 digit vmail box"

After hours and multiple visits AT&T rep essentially called me a liar with "its not possible to not have a voicemail account setup...it could not have just rang"

--ongoing issue that has me close to changing carriers---

Today i go into the Bellevue store on my lunch break to add the SHT-AL09 to my account.

We take the SIM from my Sony, put it in the SHT and reboot.

Without any additional configuration 4G appears, AT&T appears and the rep places a successful test call to the SHT.

Thinking: Since a SIM card swap seemed to cause the voicemail setup to initialize perhaps with all the time spent trying to remove that a new SIM may help.

I suggest we insert a new SIM in the SHT.

The rep pops in a new SIM...reboot...nothing...no AT&T, no 4G...doesnt accept or place calls.

Three SIMs later we are on a call with AT&Ts 2nd level support (as 1st level gave up and escalated).

After three hours the woman says: "i know i am speaking Greek to you but your device is a tablet and doesnt not have phone capabilities...AT&T uses specific bands that your phone doesnt have." "Because it wasnt made in America and your ordered it from overseas it will not work on AT&Ts network"

Me: "1st, its insulting to assume i do not know what you talking about, especially when you clearly do not" "2nd: Name ONE phone made in America right now...just one. 95% of the phones on the AT&T network were made in China"

Finally i have a meeting and have to leave...i give up for the time and request my original SIM returned to my Sony so i can leave.

Oh, sorry: when we added the new SIM to the SHT it automatically voids the previous SIM. Cant be recovered.

Ok: put the new SIM in my Sony.

Hmmm....Sony doesnt work any more.

After another 45 minutes they finally get my Sony back online.

The day is over...i head home.

When i get home i swapped SIMs from Sony to SHT: BAM...Everything works.....or so i thought.

20 minutes later i get a call from an unknown number: My wife "did you do something to my phone? it stopped working around lunch time".

The jackasses at AT&T changed my wifes iPhone account into a tablet account...she had to go into the store to have it resolved, an hour out of her day.

So the phone that would never work on the AT&T network does.

The iPhone that had nothing to do with any of this was disabled.

Five hours with AT&T resolved nothing....15 minutes at home produced more results.

ok...done venting.

PS: the DC-Locker tool worked on the SHT-AL09 ...pretty straight forward.

Next Apo11ons reimage process!