[Samsung Galaxy S9+ Questions & Answers] galaxyguy27:
I had a few back and forth converstions with Samsung and Filic Pro support teams.

The following is the correspondence with Filic pro ragarding the matter:

Blue is me and black is Filmic pro support

"I'm sure you guys get annoyed about hearing about samsung users questions, but unfortunately I do not see any clear and open communication about it.

I have a Samsung Galaxy S9+

I would like to know if you guys are working on support for 4k 60fps, 1080p 120fps, and use of the telephoto lens. If so, do you have an estimated time frame that each of these will be supported?

How can I, or other samsung users, help to make the dream of full feature utilization a reality?

thank you"

﻿"Thank you for writing in. Unfortunately, the lack of support for frame rates above 30fps on your device is due to errors in Samsung's camera framework implementation on S9 series devices containing the Snapdragon chipset. To learn more about these limitations, please refer to this resource --> Samsung S9 and S9+ FiLMiC Pro v6 Compatibility Guide

Furthermore, Samsung currently restrict 3rd party developers from accessing the tele lens on their devices. They told us at their developers conference last year that they plan to address this problem, but they are running late.

If Samsung correct these issues in the future, we will be quick to support for the features you mention. The best we can do is continue to raise the issue with Samsung until they recognize their users' demand for these repairs."

﻿"I contacted you guys a few days ago regarding the S9+ and it's features and I received a very informative response that helped me a lot; so thanks for that!

I then decided to contact Samsung about the same issues and they seem to not be on the same page as you guys. After 2 support inquiries here is what I received from Samsung:

"We understand you would like Samsung to enable the 4K@60fps, 1080p @ 60/120/240fps and utilization of telephoto lens to Filmic Pro app.

In the previous email, our agent had informed the camera specifications which the Galaxy S9+ supports. Indeed the Galaxy S9+ hardware supports 4K@60fps and 1080p @ 60/120/240fps using the in built Samsung camera app.

As the hardware supports the required format for videos, it is upon us the app developers to utilize the Camera hardware and develop the app code which can support this feature.

Samsung cannot change the software for the Camera if third party apps cannot utilize the camera hardware of Galaxy S9+. In this situation, we request to contact the app developer again and confirm if there are new updates available for the app which can support the camera hardware of Galaxy S9+."

With this in mind, it seems that they (or at least their support staff) believe that there are no restrictions on what 3rd party developers can do with the Samsung hardware. Because they are such a large company I would understand that their support staff is not privy to the detailed information of this one specific issue, but I'm curious if the entire company is not actually aware of the issue.

I realize this is a vague question, but I'm wondering if there is anything that can be done to push Samsung to allow Filmic pro to access all of the features that it's hardware provides. I have done extensive research of message boards and forums, but to no avail.

Can you point me in the right direction? Can we start some sort of petition? What can we do to get Samsungs attention?"

﻿"Thanks very much for the followup. While it's true that Exynos devices are capable of the high fps/resolution combinations he mentions, S9 devices containing the Snapdragon chipset cannot achieve this with stability. It's a bit unclear to me, but it almost looks like he claims that 3rd party developers might now have access to both front facing lenses (!!). I at least I think that's what he means by "we request to contact the app developer again and confirm if there are new updates available for the app which can support the camera hardware of Galaxy S9+."

Anyway, I'm going to pass this along to the development team now to determine if maybe we did miss something in a system update that might grant us access to more features (at least for Snapdragon variants of S9 series devices, if we're lucky). We do understand that Samsung place restrictions on 3rd party developers in this manner, but we were told by Samsung at their developers conference last year that they plan to lift some of these restrictions. Maybe they changed their mind and pressing them with more requests for this improvement is not such a bad idea."

Conclusion:

Although I did not completely determine both company's standing on the issue, at least some light was shed on the matter. It also seems that Filmic pro will now press the issues further with Samsung to open up full feature capability at a future date.

If anyone knows of a way that we can group together in an effort to get Samsung's attention, please post about it here.