yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Questions & Answers] monoxl1:
I feel very grateful I've dropped my note 9 4 times without a case and have not bring it...yet
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
Similar to the pictures I posted a few posts back I assume. Where the crack is almost invisible.
[Samsung Galaxy Note 9 Questions & Answers] sim87:
Quick update: have received my phone back from Samsung. As many here predicted the repair wasn't covered under warranty and I had to pay £300 for a new screen. Expensive way to learn that you need insurance on a phone like this. From start to finish the repair took about 10 days.
[Samsung Galaxy Note 9 Questions & Answers] Guyinlaca:
My coworker dropped their Note 9 face down on tile. It had the Samsung silicone case on and all it did was scuff the bottom metal edge. The phone appears to be quite durable.
[Samsung Galaxy Note 9 Questions & Answers] @rbiter:
I think you meant £300 is an expensive lesson learning to be more careful with your phone. Insurance is not necessary and costs a lot not to mention the hassle of dealing with insurance bureaucracy+deductible.

And for an IP68 rating with warranty not covering water ingress I'd rather have a swappable battery because it's sensible, adds longevity and value to the phone, creates sensible income for OEM buy selling batteries, better for the environment for those that recycle and ziplock bags are much cheaper and reusable for those that really need to video call on the toilet or in the shower. Plus, with a phone that is not sealed there is higher probability it becomes a DIY repair. I have been able to fix a couple phones issues that were not screen related being able to open up the phone myself.
[Samsung Galaxy Note 9 Questions & Answers] alltaken123:
Glad it's resolved. Insurance sounds like a great idea and much more reasonable than the telling off above :laugh::silly:
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Shame that. If Samsung had bothered using a little more materials for the bottom part then it wouldn't have scuffed. Like that case, but that gaping cut out at the bottom - don't think so...

---------- Post added at 04:54 PM ---------- Previous post was at 04:53 PM ----------

In America insurance/ extended warranties and such are not worth the paper that they are written. After all, they are there to make money not give away money .
[Samsung Galaxy Note 9 Questions & Answers] @rbiter:
I don't know what flat rate costs but the ~$12 carrier's and OEMs are charging comes out be $288/2 years + whatever deductible + the stress if they don't want to pay. For that much it's worth it to just pay for the replacement and be one and done instead of agonizing and stressing out and possibly the back and forth.
[Samsung Galaxy Note 9 Questions & Answers] BigMosley:
After doing research with Insurance company rates I went with SquareTrade. T-Mobile wanted $15/month and $99 deduct for broke screen and $250 for completely broke, that's too expensive. SquareTrade was only $129 down for 2 years and $99 deduct regardless of the phones damage.
[Samsung Galaxy Note 9 Questions & Answers] nyflyguy:
I was not about to pay insurance for 2 Note 9s so I did a little research and found the perfect solution. I simply applied for the UBER Barclays credit card. With that, as long as I pay my phone bill using that card every month I can make 2 claims per year, up to $600 in damage, and only a $25 deductible. AND it covers theft, something T-Mobile insurance doesn't offer. There are not many credit cards that provide this benefit on top of 4% back on dining and 3% on travel. Something to consider instead of paying for insurance which may not even cover certain unexpected accidents.
[Samsung Galaxy Note 9 Questions & Answers] BigMosley:
T-Mobile does cover loss and theft, but once again it's very pricey.

That's cool they offer that through that credit card.
[Samsung Galaxy Note 9 Questions & Answers] nyflyguy:
Well I stand corrected. I guess I was thinking squaretrade. Pretty sure they don't cover theft.
[Samsung Galaxy Note 9 Questions & Answers] BigMosley:
You're right, that's the only downside of SquareTrade but it's not a deal breaker for me. I keep my phone on my side like it was my own child so it'll never get stolen and if it gets lost somehow we have Find My Mobile.
[Samsung Galaxy Note 9 Questions & Answers] @rbiter:
What you don't hear are many stories about the results. I am not sure how well mine is covered but one of the fine print things for me is maintain my monthly cellular bill on the card to have coverage. I have heard a couple stories for the good and bad with credit card insurance as a benefit.
[Samsung Galaxy Note 9 Questions & Answers] taneb:
[/COLOR]As I mentioned before. My phone was running hot so I put it in my front pocket. Pulled it out less than 5 minutes later to find screen broken.

Besides warranty I have looked into consumer rights. According to our laws (new zealand). The shop you brought it from is the one to deal with and not Samsung. I got this on contract from a store.

The phone is sold as a mobile device and as such should be expected to be carried in a person's pocket. For the price of this phone it should be durable and not break easily. It also has gorilla glass so a buyer can expect the product to withstand normal use without damage. I did not drop my phone and was weary of it due to the price tag and that fact that I had a brand new phone.

I expect the phone company I purchased the phone from to repair or replace the phone as my right as a consumer. They will also have to loan me a phone while I wait for repairs. They may want to send it to a Samsung technician however they can't just palm off their responsibilities as the seller. If they do not fulfill their side of the agreement I will lodge a complaint with the district court and have an informal resolution out of court.

I will post once I find out the result. Have a look at your counties cosumer rights laws and you may see that this issue has nothing to do with warranties.[/QUOTE]
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
Went to the ubreakifix store that Samsung recommended. They said it would be denied by Samsung because of a tiny like chip on the screen. What do you expect it's in my pocket?

Results: Warranty denied, 2 hour wait, and $250 to fix the screen.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
That's a good price.
[Samsung Galaxy Note 9 Questions & Answers] JenniSand:
Guess what... I put mine on my bedside cabinet overnight, this morning a crack has appeared. I've had it less than 2 weeks. This prompted me to search and see if anyone else has had the same problem. I have no doubt of your integrity. I have no insurance on mine either. There was a similar problem with the Note 8. Ignore all these ignorant people who think you are out to con someone. These techno hitches DO happen. Not sure what my next step will be but I intend to get a replacement, this Samsung problem can't be ignored!
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
Is the crack in the same location as the first post and the one's I posted?
[Samsung Galaxy Note 9 Questions & Answers] :
Thanks for this. I just did the same and got approved. I'm on autopay with Verizon already so I really have nothing to loose. I'll just switch the card over to this and gain some peace of mind.
[Samsung Galaxy Note 9 Questions & Answers] JenniSand:
Yes. It was really hot & think this would have some bearing on the crack. As it is working fine i am going to wait until there have been more complaints to the service provider & Samsung accept liability. I've had similar fault with iphone in the past where (as long as fone was fully functional after screen crack) they replaced it free of charge.
[Samsung Galaxy Note 9 Questions & Answers] Big Dawg 23:
No your not alone. My Note 9 has crack, I have attached pictures of mine, I do have Customer Care via Samsung, but it not right I have to pay $99 for a replacement phone. You can see the phone hasnt been dropped to crack in the corner. If it did get dropped the metal portion should be nicked or dented, which it is not,

Why I believe the phone has a defect is the front side. I have a Zagg Invishield curved glass screen protector, which has also cracked. I have emailed Samsung and also called and told to pound sand and that it’s not a defect.

I carried my S9+ since launch day in my pocket without as case and have dropped it with no issues.

My suspicion is the phone is borderline nearing too thin and creates flex, resulting in cracking,
[Samsung Galaxy Note 9 Questions & Answers] bober10113:
how is your relationship with your spouse/children/room mate?

OR do you sleepwalk?(or in this case sleep bash..lol)

there would be only one other reason appart from foul play that would make a screen crack by itself:

battery bulging/swelling so much that the pressure pushed the screen.

ithink Apple made their phones so they acctualy pop open when it happens instead of screen cracking....surprise! jack in the box
[Samsung Galaxy Note 9 Questions & Answers] yourmumsbootloader:
Tempered glass cracks real easy. I've cracked it just using regular input. Good luck with your case. Looks like an impact of some kind. In a corner even. Jerryrig showed how strong the phone is. Samsung has had a pretty good run with strength of their chassis on flagship phones. At least the OP had some kind of hope seeing as the crack was where the volume buttons were but still looked like impact. Gorilla glass is not getting stronger. It is just getting thinner. Tooany people want their phones as a fashion accessory they can use around the toilet so we get sealed phones and thinner glass. I wouldn't have minded staying around gorilla glass 4 and keeping the thickness. Many of you are choosing beauty over function and this is what happens. Give me a couple more mm thcikness, even stronger chassis, bigger battery and slightly inset camera lens. That's the two biggest flaws with the note9. Bixby and the camera lens and FP have a lip so phone can rock on flat surface.
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
I think mine looked the best out of them all and they still denied me. I'm beyond livid. Oh. Found out if you crack your screen that voids the warranty for the entire phone.
[Samsung Galaxy Note 9 Questions & Answers] yourmumsbootloader:
Why should it be void if you pay to have the screen fixed by them? Didn't somebody get sent to ubreakifix? Is that an authorized Samsung service center?
[Samsung Galaxy Note 9 Questions & Answers] Big Dawg 23:
I agree the push for bezeless phones is getting ridiculous. A phones functions are what matter to me. Until recently I always need a case, usually Otterbox because of my work environment. Now that's not necessary.

As for an impact of some kind, I can assure your it hasn't been dropped. Recieved an email for the office of President st Samsung and fold that my crack is not defective and it won't fall under the defective warranty.
[Samsung Galaxy Note 9 Questions & Answers] bober10113:
if your crack cracked then yeah, its not a defective crack.

say Hi to president Saint Samsung for me.
[Samsung Galaxy Note 9 Questions & Answers] yourmumsbootloader:
Well phones without bezels is part of the "fashion" trend right now among other things like sealed batteries, premium materials like strong glass and waterproofing. The note series would do better to not have curved edges for more s pen utility. They could've curved the edges like the original Moto X which is one of the most comfortable phones I've ever used. I don't even know if the glass was actually curved as it butted up against the bezel perfectly and made swiping very intuitive and fun actually.

I don't know why y'all think Samsung makes bad chassis. They're one of the best when it comes to chassis. Look at apple phones that failed bend tests especially the 6 and 6+. And again, glass hasn't been getting stronger because OEMs have been opting for thinner glass instead of the strength. Again, a fashion over utility thing.
[Samsung Galaxy Note 9 Questions & Answers] ekerbuddyeker:
I wish they would use different materials for the back and sides. Absurd that it's glass. Imagine if cars were made of glass.
[Samsung Galaxy Note 9 Questions & Answers] yourmumsbootloader:
I vote polycarbonate with metal frame. Something similar to note 4. Actually I wouldn't mind a note 4². Imagine the note4 with almost edge to edge screen, stereo speakers, FP on the back, swappable battery with Qi inductor on the battery cover. And while I am wishing keep the headphone jack and put an Asahi Kasei 4458 or 4490 DAC with decent amp that can handle at least 250ohm headphones proper.
[Samsung Galaxy Note 9 Questions & Answers] rohit.bhatia:
I faced the same problem here in Dubai just after 4 days of purchase! Took it out from my pocket and saw a crack on edge of the screen below the power button.

Took it to samsung they didn't believe my story and refused to replace the device and asked me to pay AED 1300 to get the screen replaced! And gave me another option to get Samsung Care which covers Accidental Damage and Water damage for 2 years and costs AED 499 and can be used twice in 2 years.

As i had no other option i got the Samsung Care and asked them to repair the screen, then they say this is a brand new phone we still don't have any replacement parts available. So now i have to wait till they get the parts.

Now my screen randomly got display problems. It flickers and lower part of the screen is dark + i've got some pixel lines on the screen now.
[Samsung Galaxy Note 9 Questions & Answers] elrity:
The same happens to me..

after using the phone for 12 days I faced the same issue .. just I get it out of my pocket to found it creaked from left edge and spreded to all the screen.

Is there any suggestions
[Samsung Galaxy Note 9 Questions & Answers] suzook:
So this obviously is a REAL problem. My guess is the thinner glass samsung is using, along with the stupid curved glass.
[Samsung Galaxy Note 9 Questions & Answers] btblue:
Very interesting that people are having the same issue and being reported here. You have to wonder how many others are experiencing the same problem and it going unreported.
[Samsung Galaxy Note 9 Questions & Answers] :
Moto X Pure Edition did this perfectly.
[Samsung Galaxy Note 9 Questions & Answers] mikevipe:
The white around the crack seems to imply a impact or stress fracture from a bending of the glass. Normal glass that just cracks doesnt generally have the stress related micro fracturing which results in the white area you see around the crack.

From from many years of glass work and tank repairs I generally see this type of fracture from a bending of the glass or side impact from left to right as shown in your photo.

Are you sure nothing hit your pant leg or you didnt lean over a counter or a desk and cause a stress fracture? Does not take much with the weight of a body pushing against two hard objects.
[Samsung Galaxy Note 9 Questions & Answers] sim87:
It's not impossible, it could have been related to pressure from bending over a desk, as I was in the office at the time. However, in the ~15 mins it was in my pocket I can't recall there being any point where this could have happened. It's important to note that the initial crack/fracture was very clean, just a single line across, but this quickly developed around the curved edge and got worse over time.

From my research, the biggest problem I have with this whole experience is the way in which the odds are so totally stacked against the consumer. Samsung or any other manufacturer simple have to say they don't believe you and that's it down to impact damage. There is really no way to prove how the crack appeared. It seems very unfair :p.

I would be really interested to see some explanation of the common types of glass damage and any ways to identify impact damage vs bend/pressure related damage.
[Samsung Galaxy Note 9 Questions & Answers] mikevipe:
Of all the years I have had phones I have only broken the screen twice on the same phone. My Pixel XL. The first was me forgetting I put it on the bed and while getting undressed threw my pants on the bed and my belt bucket hit and shattered the screen. The second was when I was bending over a desk at work I heard a small crackle. The damage ended up being nearly identical to what you have.

I also just yesterday broke my whitestone dome across the top in the same way reaching over a large counter attempting to grab something too far out of reach. Lucky for me it only damaged the whitestone and not the display.

For some explanation on damage search Google and you can also read this which will explain the types of damages and how to identify the source of the glass breaking:

http://www.vitroglazings.com/VitroGlazings/media/sitedocuments/TDs/22_TD110F.pdf
[Samsung Galaxy Note 9 Questions & Answers] En_G_Ben_G:
Boy am I glad I came across this thread, I thought it was just me.

Ok so, I have the EXACT same problem. I'm at work, I was on my phone out back, went onto the shop floor with my phone in my pocket, about 20 minutes later a customer asks me a question, so I pulled up Google, and I noticed a small, thin crack on my phone on the left side of the screen, right next to the volume button, going horizontally across for about an inch, and then a very, very faint sort of scratch/crack going diagonally down, barely noticeable even by touch. This happened 3 hours ago.

The last time I used my phone there was no crack whatsoever, I put my phone in my pocket, I have a leather wallet case and inside THAT a shock absorbent case too, I did not drop my phone and have not dropped my phone at all, which is very unlike me as I'm usually bad with phones. But this one I've taken great care of and I'm actually quite upset to see it's cracked even though I've taken good care of it.

I think it may be a manufacturer problem because it is DEFINITELY not me.
[Samsung Galaxy Note 9 Questions & Answers] bober10113:
I'd blame it on the leg muscle. sue it.

---------- Post added at 04:04 AM ---------- Previous post was at 04:03 AM ----------

good thing we don't drive phones.

---------- Post added at 04:05 AM ---------- Previous post was at 04:04 AM ----------

what's even weirder is that these aren't Samsung's forums.

go figure.
[Samsung Galaxy Note 9 Questions & Answers] n4speed77:
My girlfriend has had hers for 11 days now and there is a hairline crack that formed from the bottom right hand corner. Never dropped and in a case since day one. So I believe it is a defect in the screens.
[Samsung Galaxy Note 9 Questions & Answers] rzpect:
Same for me :( made a call and screen was fine. Placed in pocket after call. Removed it to google something and thought there was just cotton on the screen but no it was a crack looks like impact from between the volume and bixby button I know for a fact that nothing had hit it.

Really annoying as ive looked after it as it's not a cheap device and I know samsung won't believe it..

Glad there's more out there doing this but I wished I'd dropped it to justify the repair costs
[Samsung Galaxy Note 9 Questions & Answers] vạn đại phát:
Oh

Affected when pocketed. :(
[Samsung Galaxy Note 9 Questions & Answers] :
Yes, I saw that. I did read the OP along with every post in this thread.
[Samsung Galaxy Note 9 Questions & Answers] leahcim435:
Same issue

Guys I've got the same issue and this is crushing me. I just spent 1k on this phone a month ago, and the screen cracked in my pocket. I have an OtterBox case, a zagg glass screen protector, and the phone hasn't been dropped. This is horse****. The crack on mine is on the left side about 2 inches from the bottom. Will Samsung seriously not honor this in the warranty? It didn't take an impact, I'm sure of it.
[Samsung Galaxy Note 9 Questions & Answers] wase4711:
why would you ask that question on some random internet board?

call Samsung, not XDA...
[Samsung Galaxy Note 9 Questions & Answers] Fightgreg:
I got the same crack, same spot on the volume key.

I got the identical crack starting from the volume key and it's identical on the other side. My cell is only in my pocket and it has never been dropped.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Lots of new sign ups with one post count making the complaints. Interesting.
[Samsung Galaxy Note 9 Questions & Answers] RonChinoy:
Sir XDA is a community site. And if people are looking to the community for a little support or sympathy or just feedback. I see nothing wrong with that.

I am paranoid about my note 9 because I saved up for close to a year to buy it.

Moral of the story do not carry it in your pocket. I did a review on my phone when I got it. And the first comment was this is a fragile glass brick.

You will notice that in the bend tests its seems to be failing in the same place i.e. near volume and bixby key. This is a design flaw. I hate that sutpid bixby button.
[Samsung Galaxy Note 9 Questions & Answers] 6thtry:
Interesting indeed. Food for your thought:

Only a tiny fraction of Samsung users are members on this forum. Possible even smaller fraction of Note 9 users. Only a tiny fraction of Note 9 users get the described issue. These two groups of users (members vs. note 9 users getting this issue) are statistically independent "events". What is the chance that an older member in this forum gets hit by it?

Only a small share of Note 9 users would drop their phone, ever. Even smaller fraction would end up dropping it in a way that leads to damage. How super tiny fraction of users would end up dropping it in just the specific way to get hit by some non-flat surface, that hits exactly at that button, leaving exactly a crack towards to opposite side button, and without hit marks on the metal edges?

Most users typically have no problems, and happily keep using the device without ever going to seek for any help or make comments. But once someone does get an issue, they may seek for extra information about it, help, what not, and you see a new member in a forum or few.

In the sense of physics, if the glass would break without being "hit", that would be exactly the place I'd expect it to break. Along the line of largest bending, between the weakest points. Note that glass being what it is, and being mounted on the phone without a decent margin for flex, even a tiny repeated bending on the same line may eventually break the glass.

What I find surprising/interesting is how soon it seems to be happening; it should last much longer.

(All that said, I'm not going to claim that all of the cases so far would not include a drop or too hard squeeze in a pocket or some other easier explanation.)
[Samsung Galaxy Note 9 Questions & Answers] pizza_pablo:
Skinny jeans + front pocket carry?

If I am wearing pants with short front pockets I do not carry my phone in them. This Note 9 is tall and made of glass. I have to continually remind myself.

Also, do not use your leg, that has the phone in the front pocket, as leverage when moving or lifting. I've caught myself doing this and putting pressure on the phone. Was able to stop it before damage resulted. With each larger phone, additional considerations must be made.
[Samsung Galaxy Note 9 Questions & Answers] pizza_pablo:
Wow, dude. Did you wake up in the wrong side of the bed this morning?
[Samsung Galaxy Note 9 Questions & Answers] Jammol:
So for the hairline at the volume button, where do you guys work? I've seen a few folks saying "shop," and that makes me wonder if mechanic?

I see folks saying they didn't drop their phones and such but are you sure? Maybe you did drop it but you dropped something on it?

Also to the folks reporting this issue here, have you contacted Samsung? Reporting it xda only won't do you any good, so please contact Samsung if you haven't already. The more that report the issue, the more there can be a chance for Samsung to investigate if it's a defect.