yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Questions & Answers] denger13:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.

Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.

So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
No, if anything it would have prevented it. If it were heat based issue that is.
[Samsung Galaxy Note 9 Questions & Answers] wase4711:
it doesnt matter what you believe, it only matters what Samung believes..good luck getting it warrantied..
[Samsung Galaxy Note 9 Questions & Answers] denger13:
It didn't

the only thing I noticed that after I felt the screen is hotter than usual I turned off all apps and went to the power saving mode, however, it didn't fix the problem. Don't get me wrong, it wasn't extremely hot but hotter than usual. I don't say it's 100% correlated, maybe it's just coincidence
[Samsung Galaxy Note 9 Questions & Answers] Jonathan-H:
These screens are very fragile. That is from an impact, no matter how small.
[Samsung Galaxy Note 9 Questions & Answers] rey_1178:
So OP creates this thread and the only user to claim something similar just joined Sept 9th? :laugh:
[Samsung Galaxy Note 9 Questions & Answers] btblue:
Have you considered that a piece of grit or something managed to get in between the case and the screen and ultimately cracked the screen due to pressure?

Kind of similar, way back I bought a brand new Note 4, bought a Speigen case for it. Kept it clean, screen protector etc.

One day I decided to take it out of the case only to see that the silver edges were scratched in various places. If was quite bad. It seemed to be that small bits of grit had gotten in between the phone and the case. Thankfully it got replaced as it kept dropping calls anyway but looking at the crack on your screen, it just made me wonder perhaps that's what's happened in your situation.

Either way, hope you manage to get it fixed. Its stuff like this that's putting me off buying a phone now for almost a grand. I've recently sold my S9+ and back in my S6 edge + till I decide what my next decide will be. These phones are so fragile, I wish they'd build something more durable without a curved screen.
[Samsung Galaxy Note 9 Questions & Answers] N1NJATH3ORY:
From looking at your pic, it seems like the crack has originated from underneath the display, and not on top as it looks plastic? Can you do a clear close up pic ? As when i zoom in pic goes blurry also when you run your finger over it can you feel the crack? As I can’t see an impact point as other replies have suggested.

If you can do a close up pic that would clear up, if it's got an impact point. Well that’s what, I’m hopeing no offence to anyone!
[Samsung Galaxy Note 9 Questions & Answers] sim87:
Hi, there is a screen protector that's currently on the phone which might make it look like the crack is running under the screen. I have attached another close-up pic. The crack first appeared from the volume key, the most damage appeared on the curved edge of the screen where the screen has fractured, which might give the impression this is the point of impact.

The phone is going back to Samsung today for analysis so I'll post any updates when they come back to me.

As I have said before, the phone was not dropped and did not experience any significant pressure in my pocket in the 10 mins between using it and noticing the crack.
[Samsung Galaxy Note 9 Questions & Answers] sim87:
Its a possibility, I had swapped cases a few days before. However, I would argue that a £899 phone should be able to withstand grit getting between a plastic case and the phone screen?!
[Samsung Galaxy Note 9 Questions & Answers] high_voltage:
On the last pic it looks like the screen protector is also damaged. Instead of commenting either this is an impact or not, I will just say that no glass screen is made equal - some are more fragile, got weak points somewhere and some got that weak spot on a very bad spot. Also the edge actually make it easier for breaking and to conclude - a glass i a glass. Even a small impact can break it if it's in the right spot (especially samsung's screen edges) + heat can exploit weak spots and break the glass. So either small manufacturing defect that heat, time, bumps in the weeks you used the phone, etc - amplified from those and leaded to this or it was damaged in the past causing micro cracks that escalated. The 3rd explanation is in depth commented already here.

Either way, this will never be warranty approved as it looks like an impact dmg and there is no way you can prove that it's not. You can imagine how many people goes to phone sellers/makers and claim how the screen broke by itself. Yeah, quite a lot, every day.
[Samsung Galaxy Note 9 Questions & Answers] btblue:
This looks like grit to me. Possibly trapped under the screen protector and where you would naturally press the phone in that area, the grit has compromised the display.

It's very unfortunate and I share your pain. What an absolute ball ache. I guess your only option is to get the screen replaced. How did you buy the phone? I think if it's by credit card you have some kind of insurance but not 100% sure.

Best options are to get Samsung to repair it, make do with it or sell it. Neither are the options you want but I do think you are limited in terms of asking Samsung to repair. That's the downfall with these devices. When they break, it's usually going to clost a lot to fix.
[Samsung Galaxy Note 9 Questions & Answers] @rbiter:
Still look like impact, especially the fact you have a SP on it. Micro scratches can cause glass to be weaker and more susceptible to bending, low impact and fast hot/cold variances. Good luck but that looks like impact no matter how much scrutiny is given or taken. And hoping Samsung does a courtesy repair is almost pointless. You get all happy and come back here and say Samsung saved the day and everybody, their mom and their cousins are going to expect screen repairs or phone exchanges on Korea's dime.

You know Samsung has some kind of insurance program. I haven't read the details but I believe it is $12 a month. If you're the type of person, like my sister, who breaks screens on a regular, it something more people should consider. And the fact these options are given when you buy an expensive phone gives the OEM less incentive to fix on their dime.
[Samsung Galaxy Note 9 Questions & Answers] Zanders18:
Insure your phones people. My first 2 cars combined cost less than this phone.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
OP , think of the bright side. Note 9 replacement screens are $265 inclusive replaced by Samsung. Which is a bargain considering. Not sure how much Samsung UK charges though.
[Samsung Galaxy Note 9 Questions & Answers] Too51oll:
On first picture looks like an impact damage, on the second though I'm not so sure. It looks like it originated from where op has said, from the edge of screen.
[Samsung Galaxy Note 9 Questions & Answers] PsiPhiDan:
Seems legit... ;)
[Samsung Galaxy Note 9 Questions & Answers] rayporsche:
Screen

Even the 'Corning Gorilla Glass 5' will go South if mishandled, I learned that quick, fast and in a hurry with my Note 8. I purchased a new screen digitizer already attached to the midframe along with a new battery door (switched from black to blue) and after a fairly elaborated disassembly process and almost $300.00 later it's all good. Now the Note 8 as well as the Note 9 will strip naked exclusively inside the house while remaining fully protected while in the wild.

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[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Nice job.
[Samsung Galaxy Note 9 Questions & Answers] walygro:
This happened to me as well. Screed cracked without any dropping or impact other than sitting in chairs, kept safe in case. Scamsung says physical damage voided the warranty. If you buy a car with the frame sawed halfway through and the car folds on the second speed bump and the dealer says it was your fault, you have been scammed. Looking for companies who treat their $$$$ patrons with some respect.
[Samsung Galaxy Note 9 Questions & Answers] iceepyon:
Yeah. That does appear to be impact damage, which isn't covered by the manufacturer's warranty
[Samsung Galaxy Note 9 Questions & Answers] bober10113:
looks like your phone got shot. did it save your life once?

---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------

sitting with phone in tight pockets might do it. these are long phones and the bend pressure exerted on each end by tight jeans against a butt or leg muscle would do it for sure id think.

btw if you google phone screen crack randomly almost all the posts cite something like " i took the phone out of my pocket and...screen cracked"

samsung and other companies aren't realy to blame. just buy a holter or something. these things are way to big to be pocketed anyways.

and short phones will always be stronger, its just physics.

so all in all, user issue. no warranty will cover excessive pressure.
[Samsung Galaxy Note 9 Questions & Answers] walygro:
First off, you are correct, smaller phones will always be stronger. But phones have been in pockets ever since they were made small enough to do so. There is no warning that says "Do not carry phone in pocket, screen will crack due to pressure exerted by gluteus maximus while sitting on chairs." At this point, phones are expected do be pocketed. If they are designed to break in your pocket, it is a faulty design and should be recalled. And no, I do not wear tight jeans, I do not carry my phone without a case.

Pretty funny that they give all these IP68 ratings and use fancy "Gorilla Glass 5" but refuse to be held accountable for products that are unable to uphold minimum durability expectations of well protected normal use with no drops or mishandling. SAD. Hopefully enough people realize this to take their business elsewhere.
[Samsung Galaxy Note 9 Questions & Answers] bober10113:
have you noticed how phones get bigger screens but basically stay at the same thicknesse? we want big but want it thin and light. well something has to give and unless frames are made of titanium and 2mm thick glass we are at breaking point which using the current materials is much easier to attain.

samsung is coming with a phone with a foldable screen by 2019. so going forward, that screen tech might be the solution.

anyways, none of the latest examples of screens being cracked nor any from the past 10 years surprise me. only surprise would be if the screen came cracked in box. the minute joe blow touches the phone then all bets are off. all these reports have to be taken with a grain of salt. Not saying not to use the phone but not everyone has the same ethics and skill at the game of life. some times lessons need to be learned for the better or worst.

sometimes you need to take care of that thing that costs 1000$ like a thing that costs 1000$!

edit BTW

gorilla glass is rated on scratch and impact resistance. not sure if they have a rating on "bendy" resistance.

anyways look up the properties if glass. the longer the proportion it has the easier it breaks because glass breaks under a certain amount of pressure and doesn't really allow for much flexibility.

---------- Post added at 03:32 PM ---------- Previous post was at 03:27 PM ----------

Seinfeld did a spinoff of that. classic Kramer right there.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Question goes begging, do you put your note 9 inside your skinny jeans pocket?
[Samsung Galaxy Note 9 Questions & Answers] Cool Person:
Why aren't you using screen protector??
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
XS as in eXtraSmall? ? (jk)

Back on subject, like one said earlier within this thread, it always seems to be occurring when suddenly being pulled out of a pocket folks notice it.
[Samsung Galaxy Note 9 Questions & Answers] @rbiter:
No. It is happening in the pocket and then people notice. Apple started this trend with the 6+. Many people don't know that Samsung actually outs some engineering into their phones to avoid stuff like this. I haven't had a Samsung since galaxy, which only lasted 2 weeks, but when their phones started getting real long I thought this might become a widespread issue. It has not. That is why it is hard to believe to these mysterious cracks at the volume buttons, the weakest part of the frame. Samsung doesn't just make phones. They make a lot of stuff. Those that don't know would have a hard time believing all the stuff Samsung has their hands in Korea. Engineering is not a weak spot for them. Careless customers are.
[Samsung Galaxy Note 9 Questions & Answers] Jammol:
Whenever I put my phone in my pocket which is quite often, it goes in screen facing thigh. Don't know about others but that's the most logical direction the screen of your phone should always be inside a pocket. Pretty sure my muscles won't suddenly get sharp and chip away at my screen!!!
[Samsung Galaxy Note 9 Questions & Answers] taneb:
My done the same

I have had my phone for 10 days. Today while outside my phone got a bit hot so the apps stopped working and a message saying the phone was too hot appeared. I put the phone in my right side pants pocket and continued with my business. Shortly later I checked on my phone to see cracks had appeared on the side. I did not drop bump or cause excess force to the phone in anyway. This damage happened in my pocket I am guessing from squatting down to pick something up. It must have broken from bending against my leg. Perhaps the heat was also a factor. I have spoken with samsung online and they told me to send it in to be looked at by a technician.

I am gutted this happened so easily and can only hope samsung can see from the damage that this was not an impact but from normal use. hopefully they have identified an issue. Its a very expensive phone to break so easily. :(
[Samsung Galaxy Note 9 Questions & Answers] destz0r:
note 9 bending test:

https://youtu.be/sfwkl3Qegtg?t=347
[Samsung Galaxy Note 9 Questions & Answers] walygro:
LOL so many trolls here, absolutely wonderful group.

But for anyone who cares to know, after a week of talking to support reps and analyses by the technical team, they have decided that there was a fault in my unit and have repaired it as no charge. Hat off to samsung on their customer support, though I bet its mainly luck as to who you talk to and if they understand what you are saying.

Unfortunately I will not be able to carry my phone around with me in my extremely skinny jeans because my muffin top might explode the newly repaired phone. Hopefully no one notices that my phone bulge is just a wad of toiled paper now.

Note 9 to live in case, in bubble wrap, in box, in sock drawer, and only handled on special occasions such as the date of resale.
[Samsung Galaxy Note 9 Questions & Answers] TheMadScientist:
This may be a legit case either way all the off topic jokes and comments need to stop cluttering this up
[Samsung Galaxy Note 9 Questions & Answers] Scott:
Wow, so much to process in this thread...

But yeah, I dont think that is an impact mark. I think its where the glass folded and cracked as described.

I was going to tell the OP that it is entirely possible that this was caused by defective glass. If he had in pocket, then I could see that happening... Glass is abnormally weak, defective or not meeting standard. Phone goes in pocket, twists, flexes, etc. Glass cracks at the weekend spot.

This is entirely plausible.

https://en.wikipedia.org/wiki/Spontaneous_glass_breakage
[Samsung Galaxy Note 9 Questions & Answers] CharliesTheMan:
I busted one in my pocket too [emoji6]

I was changing lawnmower blades with a breaker bar. Apparently the bulge in my pants strained my jeans when I flexed my muscles and it got bound up. I pulled out my pristine HTC U11 and the screen protector was cracked. Removed the screen protector but the crack stayed behind. CRAP it's not the screen protector!! Found a great electronics repair shop though so it was almost worth it.

But yeah with these glass body and screen devices, a holster is strongly recommended. Glass is very strong from a face on impact, but a vertical or horizontal impact and it's even more brittle than standard glass. The harder you make something, the more brittle it gets somewhere. You found the where unfortunately.
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
I can take a picture tomorrow but I have the same issue. Almost in the exact same place as the first post. I had my Pixel XL for 2 years and not a single problem. Is there a specific contact to reach out to for assistance in getting it resolved? I bought 2 and so far only mine has this issue.

EDIT: Joined July 2010 (Not a troll)
[Samsung Galaxy Note 9 Questions & Answers] KOLIOSIS:
My apologies for cluttering the thread w/humor,nothing malicious aimed at the OP,but,I get the point,it's not offering a solution & OT.

If you haven't done so already, don't waste a minute more,contact Samsung support for a refund/exchange before it becomes a warranty claim.

https://www.samsung.com/uk/info/contactus/

Please keep us updated with your outcome,best of luck to you. :good:
[Samsung Galaxy Note 9 Questions & Answers] RanMN:
Its a long phone, keeping it in your pockets and bending over or even sitting and getting up does put a lot of pressure on it. Gotta be careful. Another risk is getting in and out of your car..depending on how high /low the steering is set, there is a risk of you hitting the phone on the bottom of the steering while getting in. Coming from a S7E, i feel the phone is more fragile since its big but damn the phone is awesome :D
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
Crappy shots. It's very hard to see the crack. You have to hold it just right or it looks fine. Starts upper left corner right at the vol up button across and down to about the middle of the power button. Not happy about it!.
[Samsung Galaxy Note 9 Questions & Answers] raul6:
Damn. How?
[Samsung Galaxy Note 9 Questions & Answers] black02ss:
No clue. I can only guess it was from bending down and the phone being in my pocket.
[Samsung Galaxy Note 9 Questions & Answers] suzook:
I'm sure what is happening, is the phone is flexing by the volume rocker when in a pocket...it's a weak spot in the frame....it's causing a crack when it flexes.
[Samsung Galaxy Note 9 Questions & Answers] raul6:
Maybe the protruding buttons on the protective case, at least on mine, are making it easier to create required force that then transfers onto the volume rocker pushing on the surrounding frame and cracking the glass?
[Samsung Galaxy Note 9 Questions & Answers] WaxysDargle:
i suspect this is due to (in part) DJ Koh's last-minute decision to make the glass on the front of the note9 .5mm thinner
[Samsung Galaxy Note 9 Questions & Answers] N1NJATH3ORY:
Any updates from Samsung ? What have they said ? Are they replacing the screen or handset for you ?

---------- Post added at 04:54 PM ---------- Previous post was at 04:45 PM ----------

That's sad news man, feel gutted for you.. Samsung need to honour the warranty, but you will have a hard time proving, that it was not due to negligence or mishandling the phone..

Can you take the case off? And take close up shots of the crack? Especially from the button side or where you think the crack started from ?
[Samsung Galaxy Note 9 Questions & Answers] N1NJATH3ORY:
That's sad news man, feel gutted for you.. Samsung need to honour the warranty, but you will have a hard time proving, that it was not due to negligence or mishandling the phone..

Can you take the case off? And take close up shots of the crack? Especially from the button side or where you think the crack started from ?
[Samsung Galaxy Note 9 Questions & Answers] TheMadScientist:
I remember back a while the Alec-tel Idol 3 and 4 had these issues as it was a flimsy device People where getting in and out of there cars and craaaaccckkkk day goes ye screen:p

But yes The bigger phones are now nowadays Are more prone to flexing even if a aluminum or what ever sammy is making them from.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Well according to some "real" YouTube video bend tests the note 9 didn't budge .
[Samsung Galaxy Note 9 Questions & Answers] TheMadScientist:
yea the LG G3 didnt really either and it had all kinds of stress point where the frame was cracking
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Fairy muff. [emoji106]
[Samsung Galaxy Note 9 Questions & Answers] puppetman2018:
smashed note 9 screen (in spigen case) from back pockets of jeans!!! ridiculous!

Yep! My Galaxy Note 9 phone using (spigen case) missed my back pocket and fell on floor (30 inches high!!) seriously I did not expect the screen to be shattered!!! from that height!!! this has got to be a structure fault and should be under warranty.. These new phones should be able to withstand drops from higher than this without any protection!! Samsung help desk and shop say it is not covered under their warranty!
[Samsung Galaxy Note 9 Questions & Answers] wase4711:
sorry, drop the phone on the ground and the screen cracks, you lose

no where in their warranty does it say that dropping this phone from any height is guaranteed not to shatter..they call that "operator error"
[Samsung Galaxy Note 9 Questions & Answers] TheMadScientist:
My s8 fell less than 2 foot I was hunched over picking something up. And it fell out of my otter box jostled tempered glass and still cracked my screen. Curved screens naturally all ready have stress points. Nothing we can do about it now other than replace. I'm not throwing a fit though. I knew I would be liable since I don't buy into 12 a month for 2 years plus a deductible crap. That s more than half the cost of the device now. I will opt to purchase and replace my own screen when nesscary
[Samsung Galaxy Note 9 Questions & Answers] wase4711:
it sounds like the more they "update" this so called Gorilla Glass, the weaker they make it..

I guess if you are the type of person that has dropped your phone more than once, you need to buy some sort of extra protection plan, otherwise, as TMS said above, be prepared to buy your own replacement..although having an OtterBox on it, and still breaking the glass is a whole other problem!
[Samsung Galaxy Note 9 Questions & Answers] bober10113:
that's monkey glass for ya
[Samsung Galaxy Note 9 Questions & Answers] Jammol:
Well, it depends on the velocity of the drop, what it dropped on, the case that's on the device, where the impact on the case occurred, where the energy spread once impact occurred. There are so many factors that go into a simple drop. I practically tossed mine into an elevator on Monday and it bounced around so much it hit all three walls of the elevator. I honestly sulked into absolute sadness and the lady next to me simple said "oh my." "I'm like 6!+€h it's your fault!" Of course I didn't say that to her but I was extremely upset.

Well luckily, no cracks or anything with it. I'm waiting for something to be wrong and stop working. I'm sorry your device is broken, did you get insurance or anything on it?
[Samsung Galaxy Note 9 Questions & Answers] Vortelf:
Have 2 cracked phones next to me, this clearly looks like an impact or some kind of pressure applied to the screen. "Spontaneous" cracks look way more clean and clear.