yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
Finally had an email confirming that the outstanding balance of £45 of the original £575, will be paid.
[Samsung Galaxy Note 9 Guides, News, & Discussion] charmz2k2:
I'm going to add my experience.

I traded in an n9500 dual sim, 128gb.

Placed the order on 23rd, got note 9 on 24th and no sign of the trade in bag.

I called several times to explain that it's an 9500, dual sim with 128gb (there were no UK spec note 8 with 128gb, so it clearly wasn't a UK spec). I was told that will be fine and the trade in will be honoured.

The trade in has not been honoured.

They sent it back saying blacklisted? (With the question mark, so not confirmed, just assuming, which it isn't)

The cs are saying that they so not trade in foreign phones, when it says absolutely nothing on their t's and c's about foreign phones not being traded. The only thing with reference to foreign phones it says is that the phone should have been on a UK network in the last 10 years, which it was.

Aside from that, it is a Samsung note 8! And they state that they will accept Samsung phones, it doesn't say anything about having to be a UK phone.

I'm going to trading standards because they've done this after the 14 returns period too so now I'm stuck with two phones.
[Samsung Galaxy Note 9 Guides, News, & Discussion] lawtq:
Wow! Not acceptable! You need to hang them out to dry
[Samsung Galaxy Note 9 Guides, News, & Discussion] charmz2k2:
So,

The n9500 was sent back.

Cpw think they've done everything to bring this to a close.

They've authorised the return of the note 9, have to give back the free charger as well.

No apology whatsoever for the hassle they've caused and now they're not even going to listen to the calls to confirm whether I was telling the truth about the calls handler authorising the return of the 9500.

All in all, pile of crap!

It's a matter of principle now, cpw were in breach of contract and there is no where online that they say they do not accept Chinese versions of phones.

Oh well, hopefully I get my refund back else it will be another issue which I can't get resolved.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
EXACTLY I agree with you charmz2k2. Their terms are very clear (copied in an earlier post) stating no cracks or chips in the screen, and must work 100% - nothing about origination or scratches yet I've heard from people who've had a small scratch and they've knocked off £200. This isn't defendable as far as I am concerned. I still so far have only received £350 and today will be asking for my phone back which I'll sell myself and send their £350 back. CPW can shove their phones somewhere the sun doesn't shine.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Also report them to trading standards....
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Further update, CPW are now saying that (due to their delays in resolving this) they will now NOT honour the 14 day distant selling return on the note 9. Who couldn't see this coming?!?
[Samsung Galaxy Note 9 Guides, News, & Discussion] krunalv:
bunch of cowboys!

They still havent confirmed what i will receive for trade in or paid me and they have had the phone for a week. I keep getting the usual we have referred to our trade in team.

Has anyone got any escalations emails/contacts that we can use? Its crazy that this is impacting so many of us.

Oh and still havent got my wireless charger yet!
[Samsung Galaxy Note 9 Guides, News, & Discussion] charmz2k2:
No EFFING WAY!

Tell them it's faulty. No signal and you said it over the phone! Such a bunch of bar stewards!

I'm still pushing for the free charger as a gesture of goodwill but the customer services guy on the Facebook is being a tw@t
[Samsung Galaxy Note 9 Guides, News, & Discussion] flipsonic:
Hi, thought I'd share my shocking Carphone experience so far. I had a Note 8 since October 2017 and decided to trade this in online for the Note 9 (128gb). My Note 8 was in perfect condition valued at £350.00. With the Extra £200 promo this was a total of £550 off the full price! Happy days!

However, I used the online chat today, as I was due the refund today and had not received or heard anything. The online chat advisor said I was only due £50!!! That's £300 less than the trade in value and no mention of the Extra £200. All the kept saying was that they will escalate and I will hear back in 3 to 5 working days. I told them that this was not on, as my 14 days return period for the Note 9 ends in a couple of days. They said I could raise a general complaint and that this will also take 3 to 5 working days! What a pi$$ take!

I called up just now and spoke to their customer service department. It turns out that their system shows that my trade in was for a Note 4 and not my Note 8! What a bunch of clowns... they will investigate further and get back to me in guess what?! 3 TO 5 WORKING DAYS.

So guess my choices are to keep the Note 9 and see what happens, possibly voiding my 14 days return period. Or return the Note 9 now and not have a phone to use as they don't know where my Note 8 is.....

Carphone Warehouse.... fhdjkdjdkls.... words fail me.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
It's their **** up. 14 days remains in place if they don't meet their offer which is a contract when their own delays have caused the delay. Threaten them with a charge back if paid by credit card and keep a log of all calls and correspondence.

I could never recommend them. Sheer arrogance and incompetence.
[Samsung Galaxy Note 9 Guides, News, & Discussion] flipsonic:
Thanks for the charge back advice bonerp.

The online chat and phone call today (which I have kept a log of) really made me feel like it is just my word against theirs... how would I prove otherwise...

In hindsight, I wish I took photos of my Note 8 prior to putting it into the Trade in envelope, to prove I had the device and that it was in perfect condition (should they claim damage).

Haven't been able to fully enjoy the Note 9 yet, as in the back of my mind I know that I may have to return it... Crossing my fingers that when I hear from them next, they will have resolved this issue.
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
Have you got a record of your IMEI for the Note 8? Ask CPW for the IMEI of the phone they received. I would report the Note 8 IMEI as stolen if this does not get resolved.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Don't forget to leave a review on trust pilot everyone!
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Definitely if they mess you around report it as stolen and explain the situation to the police. But doubt they would do much
[Samsung Galaxy Note 9 Guides, News, & Discussion] flipsonic:
Yeah, I have the original Note 8 box with stickers on the side showing IMEI.

Guess I'll have to wait to see what Carphone Warehouse come back with first. Let's see if they can resolve this swiftly, or make me jump through hoops with their "computer says no attitude".
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Everything takes 3-5 days and they won't contact you even then. SFB (**** for brains).

When this is closed, I'm leaving honest reviews everywhere I can about this utterly despicable firm.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Razuddin:
Just to update this. True to the customer service reps word, she has paid me the additional monies she promised. So in the end i got 575 for my note 8 plus 15 compensation.

My advise is keep pestering them guys. Keep a proper log of who you spoke to and when and write to there complaints department if needed. They should not be allowed to get away with messing people about like this.

Also for the people having issues with thw dual sim note 8, i remember reading online people who had tweeted cpw to get there trade in team to update the system to allow thw dual sim to be traded in. Alledgely they was going to update the system to allow this. So maybe an avenue to try, tweet them and see if they accept or not
[Samsung Galaxy Note 9 Guides, News, & Discussion] flipsonic:
So Carphone just emailed me...

They have escalated to Trade in team, who say the phone I sent in is a Note 4! And will be sending this back to me. WTF!!! I send them a Note 8 in perfect condition and they send back a Note 4. It's almost laughable...

They want to know if I'm happy for them to close the complaint now.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Contact the police. Have yiu got the box and imei number of the 8?

Ive still not received the 225 quid they owe me. 18 days now....
[Samsung Galaxy Note 9 Guides, News, & Discussion] flipsonic:
Yeah, I have the original box with stickers showing IMEI.

They emailed again this afternoon to confirm their position, that a Note 4 was linked to my Trade in. Can't believe they've scammed me out of a Note 8! Reporting this to police is the next step, right?

You've waited 18 days so far, and payment was supposed to be in your bank in 72 hours!!!

They actually paid me £140.00, but have not advised me shy this differs from my quoted amount when I filled in the trade in form online. I thought it was because my they found a fault on my Note 8. £140 much lower than the £350 + £250 they owe me AND is way more than a Note 4 they say I gave them!
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
If you paid by credit card speak to them. I'd also contact the police. I suspect I'm going to end up with the same ****.
[Samsung Galaxy Note 9 Guides, News, & Discussion] @rbiter:
Y'all need to put CPW on full blast. Social media, trade departments (like BBB in the USA), social media. Also, see if XDA will put this on front page, GSMarena and ArsTechnica. Sounds like a bait and switch or bait and wait. Should bad mouth CPW as much as you can until they go out of business. This treads the fine line between too good to be true but OEMs and carrier's have done some sweet deals too and honored them.

Start supporting clove and handtec even if their deals aren't as good. At least you will keep good businesses in business, or at least keep them around longer since corporate t***s like the Walton's and Bezos keep messing up small business and the economy long term. It's been happening if you have not noticed.
[Samsung Galaxy Note 9 Guides, News, & Discussion] krunalv:
Cpw have had my phone for 12 days now and still no update from them! I've had enough and will be contacting my credit card company and trading standards today! It's a joke how they are getting away with such poor service.... their customer service team are next to useless.

Anyone had any success with them?
[Samsung Galaxy Note 9 Guides, News, & Discussion] hmsq:
I'm still waiting on CPW to pay me also, they have done partially.

Sent Pixel 2 XL 128GB for £350+£200 and Note 8 Dual for £375+£200, devices received by them on the 30th of Aug.

I've received £320 for my pixel 2 XL order, so valued lower than agreed, and I've received 1 wireless charger. So still wait on money for my Note 8 trade in and wireless charger and the difference for my pixel 2 XL. Meanwhile been told to wait as it should be with me soon the money, it's 14 days since they received both devices. I've raised a complaint with ASA regarding this promotion and I'm emailing CPW raising another complaint with Head Office. The amount of time I've wasted on this is ridiculous.

And now 14 days return period has ended on both devices, but I would dispute this with my CC, should I decide to return both my Note 9s'.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
UPDATE - today I've received £200. STILL £25 short. I've reminded them of this. However I expect this to take another 5 days to resolve.

Personally I hope CPW end up the same as Phones4U. Useless company, incompetent staff and abysmal processes.

As I've received the majority of the trade in I'll now be leaving a review on TrustPilot along with a link to this thread.

They received my pre-order which I paid and they charged at the start of August when I ordered the 9. Yet kept my note 8 and funds for 3 weeks.
[Samsung Galaxy Note 9 Guides, News, & Discussion] samk3:
This is what I went through:

Pre-ordered the Note 9 and submitted trade in of my S7 Edge on 24th August. Didn't pick up the phone from the store until 1st September as we were away for a week.

Sent off my pristine S7E which was received by CPW on 4th September. Got paid £120 plus an additional £10 on 7th (I had to ask for the £10 as they were only going to pay £120 which was less than what it was originally valued at). Was told I'd get the £200 in 3 - 5 days. Informed them that it contradicts their T&C's, but they couldn't do anything about it.

Chased them via online chat yesterday as still no sign of the money. Still they maintain that I should get it soon. Agent did admit that they've received lots of complaints about this promotion. I sent an email to complain and that I'd report to trading standards.

Checked my account this morning and there's the £200!! I wouldn't say that my experience has been particularly bad, and I reckon that I would have got the money anyway (minus the £10) without chasing them. I'd probably still do a trade in should they have a similar promotion when the S10 comes out, but definitely do it in-store instead (especially as there's more at stake since it won't be an older phone like the S7 that I'd be trading in, but a much higher value Note 9 so wouldn't want to risk anything going wrong).

Anyway, hope the rest of you get the money that's owed.
[Samsung Galaxy Note 9 Guides, News, & Discussion] hmsq:
I see you also frequent HotUKDeals.:)
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
I posted a review on TrustPilot, to which CPW have asked me to drop them a line (even though I dealt with them on FB and logged a formal complaint via email which they still haven't replied to over a week ago).

I've responded (after 5 days) and I'll respond to their response in 5 days time....I haven't even received the final £25 payment yet.
[Samsung Galaxy Note 9 Guides, News, & Discussion] samk3:
Yeah, I spend a bit too much time on that site! :)
[Samsung Galaxy Note 9 Guides, News, & Discussion] crazy88:
Its impossible to spend too much time on that site. ? I browse it so often!

I'm other news, received a Samsung charger today as per the pre order, but it's the wrong one. Think I'm just gonna keep it as I really don't think cpw have the ability to sort it properly
[Samsung Galaxy Note 9 Guides, News, & Discussion] lawtq:
Can you post pic?
[Samsung Galaxy Note 9 Guides, News, & Discussion] samk3:
My Samsung charger is still in its box as I'm using a generic wireless charger that I got from Amazon 2 years ago (which I prefer as it looks nicer and is less bulky). Might put it on Ebay but probably won't get much for it.
[Samsung Galaxy Note 9 Guides, News, & Discussion] flipsonic:
***UPDATE***

So, 16-days after sending my Note 8 Trade-in, I can put an end to this poor experience.

Carphone Warehouse CEO Team have emailed me this morning, to confirm that to resolve my complaint, they will give me the full amount for my Note 8 and the extra £200.00. Their Trade-in team deemed my phone as damaged with screen burn-in and worth £120.00, so getting the full amount is a win.

No idea why they initially claimed I sent in a Note 4 and not a Note 8!? But, I don't care anymore.

Also getting an extra £30 as a "gesture of goodwill will to apologise for the shortfalls in service received"

Now I can finally enjoy my Note 9!
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Finally I've received the total £575 after sending the phone on 24th. They received it 25/8.

I hope you guys are leaving feedback on CPW's service. They seriously need to improve before they end up like Phones4u!
[Samsung Galaxy Note 9 Guides, News, & Discussion] KOLIOSIS:
Just curious from the other side of the pond:

What are the main options for buying a phone in the UK?

Over here:

1) Carriers/service providers: (AT&T/T-Mobile /Sprint / Verizon/ US Cellular).

2) Retail outlets: (Best Buy/Costco) (there's others, but, these are the main ones)

3) On-Line: (Amazon/B&H Photo-Video/Samsung).

There's more options in the US, but, the above listed account for most phone sales stateside.

Just hoping everyone in the UK who's had issues with CPW have viable options next time.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Retail outlets such as John Lewis, Handtec and to be fair most electronics shops and carriers sell sim free.

Carriers are Vodafone, O2, EE/BT, Virgin, Sky, Tesco mobile / GiffGaff (both run O2), and a few others.

Amazon and Ebay too.

Of course Samsung, Sony, etc all sell direct.

Trade in counters like CES, Game, mobile phone shops.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Razuddin:
To be honest buddy theres plenty kf other places that you can buy from with much less hassle. The only reason i opted for carphone warehouse is because they offered £575 for the note 8. I wouldnt be able to sell the note 8 for near that price so i went with them. They are such a disgrace its unbelievable. Although the pwople who went into the store to trade in had no issues. The issues wherw when you done it online and posted it to them.
[Samsung Galaxy Note 9 Guides, News, & Discussion] del1701:
Well I bit the bullet and bought one of these bad boys today from my local CPW sim free but the only trouble is that they refused to give me the extra £200 on a trade in saying that in store that only applies if you take out a contract as well [emoji35] so they ignored everything that was on the website but showed me some tiny excerpt from some t&c’s stating that the extra 200 is for trading in online only [emoji19]

I told them about the horror stories here on how people were refused the extra money but the guy in store said that they were two separate entities the retail store and online store [emoji848][emoji35] what a load of b******s. I think their trying to get out of the deal now [emoji35]

So I’ll just sell my iPhone 8 Plus somewhere else now and stuff them!
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Go to a different store
[Samsung Galaxy Note 9 Guides, News, & Discussion] del1701:
I couldn’t because there was no stock anywhere else near me unless I had it ordered in [emoji19]
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
You can order for next day delivery (stock should be at their warehouse) and just pay the difference inc. the extra £200. That's what I did.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Just to make you feel better UK folks. Wife contacted Samsung USA support about her order that was placed on 8/22 , the email to support was dated Sept 7th, she only today got a generic response back asking in no other words if she still wanted assistance!

CPW UK is a amazing compared to Samsung USA support. Trust me . At least they pretend to look into your query and get back to you.. over her samsung USA completely ignores it's customers questions and concerns.

I see their house built on sand foundations collapsing very soon.
[Samsung Galaxy Note 9 Guides, News, & Discussion] del1701:
They said they could order in for me but I wouldn't yet the extra £200 unless I took out a contract [emoji35]
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
That's rubbish, another branch will likely give you a different response.

For what it's worth I choose the 1m Vodafone contract to reduce the price even further, then cancelled the contract.
[Samsung Galaxy Note 9 Guides, News, & Discussion] del1701:
Another branch probably would of done but looking at cpw website at stock levels no other store had them in stock near me.
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
You are not understanding fully. Mine wasn't in stock at any branch either.

I went to my local one, got it ordered for next day delivery from their warehouse and paid only the difference. My Note 8 was worth £350 + 200.

Furthermore, I kept my note 8 with me till the new phone arrived and then handed them the note 8 and collected the note 9. Job done.
[Samsung Galaxy Note 9 Guides, News, & Discussion] del1701:
Ah right, yep I could of ordered from another store I guess, cpw need to sort their s**t out though [emoji19]
[Samsung Galaxy Note 9 Guides, News, & Discussion] vadimo:
Just to share my experience, i had done promotional trade-in deal but only in early September £550, i called 2 weeks later and my case was escalated with no further follow up calls as time passed (being busy) i just called today, started as clean slate and explained that its not possible to devalue my phone by £25 as its immaculate condition and was sent even with its case. Got £25 refund today and matter is closed.

Luck for me i had all screenshots of the promo, screenshots of my phone before posting it and video so evidence is there.

A lot of people whinge but its a business at the end of the day, i am sure they done this reduced price tactic to many customers on purpose leaving to customer to spot check and raise an issue or simply move on.

Overall i am happy, got excellent trade in value, free wireless charger and cashback.

Their phone customer support is actually good but can be useless as in my first instance.

Would i buy from CPW again? Probably yes if its a good deal.
[LG G5 Questions & Answers] voltaire23:
After 10 lightyears oreo arrived on my g5. Damn lg.
[LG G5 Questions & Answers] grzanek94:
which model you have ?
[LG G5 Questions & Answers] voltaire23:
F700L
[LG G5 Questions & Answers] grzanek94:
Still wait for update for H850
[LG G5 Questions & Answers] DzJoker:
i got it on H831 :D just now
[LG G5 Questions & Answers] russy23:
Rub it in XD
[Amazfit] motemoment:
To day I can't access to unlockamazfit.com for register unlock code.

They are have another solution for get unlock code for amazfit stratos?

:crying:
[Amazfit] RiTCHiE007:
works fine https://unlockamazfit.com/
[MDA II, XDA II, 2060 General] k_blal:
hi i need to buy a new backup battery (onboard battery) for my xda ii

what model is it?

does anyone know where can i buy it?
[General Questions and Answers] vntungdjnh:
Tôi đã hoàn thành các bước cho rom gốc Mới.

Nhưng tôi Không thể làm cho máy tính của mình nhận ra Điện Thoại.

Ai có thể giúp tôi?

Tôi đã cài drivers như hướng dẫn...
[Huawei P10 Questions & Answers] AugKri:
When I tried to unroot my phone, I flashed the wrong firmware and it is now bricked. Since it is bricked I can't check the device/build number in the device settings. I have searched around, and I still have not found a way to truly find the correct firmware for my phone. My phone is a Huawei P10 VTR-L29, but I can't find the rest of the numbers needed to identify the correct firmware.. I've tried to retrieve the device/build number through ADB, but I think I've only been able to recover info from the previous firmware I flashed onto the device. I still have the device's box if that helps.

(By the way, I have considered using FunkyHuawei's services to unbrick my phone, since I am getting very impatient and need to fix my phone ASAP. Please tell me if you have any experience with the company.)

Thank you for reading, please feel free to reply if you have any help/advice, I need all the help I can get.

-August
[Huawei P10 Questions & Answers] Jannomag:
You should be able to rebrand your phone by flashing a oeminfo file. I can provide you the C432 oeminfo for VTR-L29, this is the international version, should work on every phone.

Otherwise you can try following adb command:

adb shell getprop | grep ro.product.CustCVersion

But I don't know if this output is correct, when you flashed the wrong firmware.

How did you flash it, btw?
[Huawei P10 Questions & Answers] M1chiel:
I think you can also use HurUpdater on xda to flash other firmware.
[Huawei P10 Questions & Answers] AugKri:
I have tried flashing it multiple ways. I have tried through microSD, ADB sideload, TWRP, etc.

If you could help me with the oeminfo, that would be great.

Is it still possible to do the ADB command even if I can't access sideload?
[Huawei P10 Questions & Answers] AugKri:
Does it work even if I don't have the exactly correct firmware?