yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Questions & Answers] Rsmin:
They said using another launcher such as Nova stopped their frame drops, hang ups. They were thinking it had something to do with Samsung's skin. To them once they used another launcher all their issues with it were gone. May not help your issue but worth the try..
[Samsung Galaxy Note 9 Questions & Answers] aznmode:
Are your pic and video saving to the SD card? If so, it might be your SD card. Try internal memory to see if it makes a difference.
[Samsung Galaxy Note 9 Questions & Answers] laureanop:
I use Nova and I had the camera temporarily freeze a couple of times today. The issue is with the camera software most likely. No SD card
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
I can confirm no sd card in ours either and also on Nova.

---------- Post added at 02:04 PM ---------- Previous post was at 01:38 PM ----------

We just encountered a "Warning: Camera failed" also.... Just cleared the camera app data/cache and cleared the system cache. We'll see if it happens again.
[Samsung Galaxy Note 9 Questions & Answers] Semantics:
Its there. You need to go into settings and scroll down to Hold Camera Button to and click it. Has options to Take picture, Take burst shot or create GIF
[Samsung Galaxy Note 9 Questions & Answers] Rsmin:
Sorry to hear this. That's not good. Hopefully if this is widespread Samsung can do a software update that will fix it.
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
Is there a way to bubble this up more?
[Samsung Galaxy Note 9 Questions & Answers] trebills:
Thanks for the suggestion, I am running an SD card though I have already tried it without. I have also got a replacement phone and it does it on that too. Sometimes it just freezes without taking a photo just on the screen as the viewfinder. Also, the camera freezes within apps most notably for me in WhatsApp and the front flash goes off but the picture is still dark. So far this phone is definitely sub par out the gate.
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
Same experience here. One working with no issues, the other without an sd card with freezing/camera failures.
[Samsung Galaxy Note 9 Questions & Answers] Pekkle168:
I have the same issue with Camera lag or freezing. It doesn't always happen, but it happens enough to be annoying. I am on Verizon with 128gb. So not sure what's the problem here.. Is this a Camera issue? Since not a lot of people are reporting the issue it seems..
[Samsung Galaxy Note 9 Questions & Answers] torogi:
I was taking pictures earlier and noticed this too.

It lagged that the flash and shutter was out of sync. Got a nice white out picture.

Verizon, 512gb. Save to internal memory.
[Samsung Galaxy Note 9 Questions & Answers] trebills:
Same thing was happening to me. I just replaced it with a 128gb one from verizon today. SO far it seems a lot better and smoother. Not sure if it is the 512gb ones that are the issue or just a random thing with some
[Samsung Galaxy Note 9 Questions & Answers] hkbladelawhk:
Mine freezes up before even recording/taking photos. I'm on smart launcher.
[Samsung Galaxy Note 9 Questions & Answers] nizmoz:
Not sure if you guys are aware. There is a 69 page topic on Samsung Community about this as well. Maybe worth the look for all you.

https://us.community.samsung.com/t5...alaxyNote9QuestionsandAnswers/message-id/6661
[Samsung Galaxy Note 9 Questions & Answers] Billevy:
I am on my 4th Note 9 from Verizon, the Camera Problem still persist.

billevy501@msn.com
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
I have had zero issues with the Pie betas.
[Samsung Galaxy Note 9 Questions & Answers] texas:
Damn I hope this gets fixed in Pie. This phone is this close to being the perfect smart phone.... But alas
[Samsung Galaxy Note 9 Questions & Answers] drrkgupta:
I too was facing similar problems.

Whenever I was trying to use the telephoto lens then it kept humming as if trying to stabilise the image and the image was blurry.

Then I tried what I read somewhere..move the camera back amd forth when the image is blurry ..that solved it. may b the jerk helped fix the camera motors.

One thing now I observe that the telephoto lens goes haywire again when in auto mode and when there is no obvious subject in the frame..when we try to take photos of kites etc.

Most probably this is a software problem. Should be fixed in later updates
[Samsung Galaxy Note 9 Questions & Answers] drrkgupta:
Got a full version update for One UI and Android PIE in India. The camera software also seems to be updated. Hope the bugs we had before will go off.
[Samsung Galaxy Note 9 Questions & Answers] _bottle_:
I find that it is taking time to write the picture taken to storage. This is after android 9 update , has anyone faced this problem?
[Samsung Galaxy Note 9 Questions & Answers] djbutter:
I have this problem. It mainly happens when i take a video, and save to my SD card (which is already at 90GB). Never happened to me before.
[Samsung Galaxy Note 9 Questions & Answers] applehusky:
Try switching the screen resolution to wqhd+ in the display settings. This seems to have worked for me.
[Samsung Galaxy Note 9 Questions & Answers] steelersmb:
I use Nova and I have this issue too once in a while.
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
Tried changing resolution and turning off smart scene selection and it still fails. It's really frustrating and you lose shots.
[Samsung Galaxy Note 9 Questions & Answers] Rsmin:
Well so much for the Nova theory....
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
No change for me. Seems to happen more in low-light also for whatever reason.
[Samsung Galaxy Note 9 Questions & Answers] MasK:
I only seem to have the shutter lag since day 1.

It takes a split second to take a pic right after I tap the shutter. Anyone else has this issue?
[Samsung Galaxy Note 9 Questions & Answers] rfuser:
I'm having the same issue. Since the 3rd day.

I have to reboot the phone.

The camera screen freezes a few seconds and lags . Sucks so much.
[Samsung Galaxy Note 9 Questions & Answers] Jonathan-H:
I'm using 512gb UK Exynos version with no freezing or camera lag, aside from the very slight millisecond it takes to get the shot saved to the phone.
[Samsung Galaxy Note 9 Questions & Answers] SamsungCole:
Camera Freezing/Lagging on Note 9

Dear trebills and others in this thread, This is Cole from Samsung Electronics’ North American offices. We would like to further discuss this issue with you. Would you be willing to provide your contact information in a private message so that one of our technical support agents can get more detailed information about your difficulty?

Name:

Best contact number:

Best Callback Time:
[Samsung Galaxy Note 9 Questions & Answers] Mr_Armageddon:
Seny my info to the Samsung Rep. Hopefully we get a resolution soon. The lag is really annoying.
[Samsung Galaxy Note 9 Questions & Answers] djinn415:
Ditto, getting lags as well every few seconds on 512GB version
[Samsung Galaxy Note 9 Questions & Answers] ds980x:
512GB BTU version, I dont get freezing but the camera is lagggy when taking pics sd card and internal, nowhere near as fast at taking shots as my Note 8 was and the over all quality of the picture is not so good either. Id say this will be fixed in next update. Im also finding that my battery life is the same as the Note 8, though the Note 8 had plenty of updates.

Nova Launcher

Package Diasbler

Greenify

Accubattery

1080p

Usually 3.5GB free out of 8GB!!!!
[Samsung Galaxy Note 9 Questions & Answers] tripleteamed:
I have the same issue. Using Nova, tried different resolutions. Video recording is bad.
[Samsung Galaxy Note 9 Questions & Answers] naburges:
Same issues

I've had a same issues, no launcher, 128GB phone. My camera is set to save to the memory card. Noticed it first a day or two after getting the phone. The view finder would freeze for 1-2 seconds when zooming or moving. Restarting the phone seemed to fix it for a while, but it always comes back. I took a hundred photos on a vacation last week without issue, but then while taking a video yesterday, it froze part way through. Impacted the view finder and the recorded video.

I'm wondering if it could be related to other software that uses the camera. It seemed to pop up after accessing the camera through the Facebook app. After restart, it worked fine for a while, and I dont think I had used the FB camera feature during that time. Then seemed to have problems a while after using a video call through Facebook messenger app. Haven't experimented enough to know for sure as I'm not always using the camera.
[Samsung Galaxy Note 9 Questions & Answers] @rbiter:
They're watching you. Trying to fine tune your camera for remote purposes. ?
[Samsung Galaxy Note 9 Questions & Answers] anush.isaac:
Hi,

I have a tmobile 128GB version with SD card, but I can confirm this lag/freeze issue happens very regularly even without SD card. I use Nova launcher. I never had this issue with Note 8. I once got the Camera failed message as well. My wife has the same model and sd card and Nova configuration but she does not have this issue. I am going to reach out to Samsung.
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
Samsung Cole I'm getting the same thing.
[Samsung Galaxy Note 9 Questions & Answers] gamenlegend:
SamsungCole,

How do I contact you? I noticed this issue Thursday when shooting photos/videos in multiple modes. It was really bad last night when at the Circus. I've tried all recommended steps on the web going so far as a factory reset. Issue persists no matter which settings I have intact. Kinda sucks there's no advance replacements going out from Samsung. I can't be without a phone :/
[Samsung Galaxy Note 9 Questions & Answers] deburris:
I have the issue too. Stock launcher Verizon 128gb. It freezes for up to 5 seconds between shots. I'm thinking something is wrong with the scene optimizer feature. It seems to happen more when taking multiple pictures of people or in a specific case from last week, flowers. Was at a botanical garden and the lag was horrible.
[Samsung Galaxy Note 9 Questions & Answers] JDougherty77:
I've had this issue BAD. I just tried turning off the scene optimizer and so far so good. Ill test over a few days and see. But it makes sense to have a bug in the new A.I. scene detection system.
[Samsung Galaxy Note 9 Questions & Answers] KentuckyHouse:
I'll throw my .02 in here. 512gb AT&T model and I've got the lag showing up in the camera. I first noticed it when trying to take a pano shot. While the shot came out fine, the viewfinder would stick on one shot for 2-3 seconds, then skip to a live view. It does it when I've got the camera set to Auto as well. The viewfinder freezes up for 2-3 seconds, then comes back to a live view.

I never had this issue with my Note 8. I've turned of the AI feature and Tracking AF just to see if either of them were the culprit, but it's still happening. I do have an SD card in the phone, but I don't save pictures directly to it, I have them saved to the phone instead. Also, as others have mentioned, I'm using Nova Launcher.

I'm really hoping a fix for this comes through, because this phone is amazing otherwise.
[Samsung Galaxy Note 9 Questions & Answers] importraverxx:
I am also having this same issue rendering the camera pretty much useless when it happens. Very disappointed to see a not even 1 month old flagship phone having this sort of issue. Samsung needs to fix this ASAP.

Model: SM-N960U

Baseband: N960USQU1ARH4

Carrier: AT&T
[Samsung Galaxy Note 9 Questions & Answers] KillerQ:
No third party camera apps will work for video for me. They all freeze.
[Samsung Galaxy Note 9 Questions & Answers] strikeIII:
I've turned off scene optimimizer and it eventually came back. This is really annoying.

No SD card in mine and have the 512 Blue AT&T version.
[Samsung Galaxy Note 9 Questions & Answers] Kobe_No_Means_No:
AT&T 512gb Blue. I do have an SD card. Camera freezes badly using Samsung camera app as well as Camera FX. Even switching from vertical to horizontal will lag. Using Nova. Please help.
[Samsung Galaxy Note 9 Questions & Answers] deburris:
I haven't had the problem since I switched Display Resolution to WQHD+. I haven't done extensive testing though.
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
I tried all resolutions and still have this issue. [MENTION=9436894]SamsungCole[/MENTION] can we help provide debugging data or anything for this to be resolved? Happy to help however I can. I have 2 devices with the same behavior and it's really a pock-mark on such an amazing device otherwise.
[Samsung Galaxy Note 9 Questions & Answers] xuyiqi:
Underlying issue

If you listen very carefully in a quiet room when it happens, you'll hear shutter sound or aperture sound.

I suspect the hardware is resetting or changing camera stuff.

When there is no freezing, the sound is less obvious.
[Samsung Galaxy Note 9 Questions & Answers] JFSIV:
I have the same issue with camera freezing, I don't want to have to return the phone but may have to.

Also, not sure about that SamsungCole guy. It says that he is a junior member with only one post. I'm not going to trust that with my info.

512 blue on AT&T
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
Found a Samsung community post - would be helpful for everyone to cross post and make some more noise.

https://us.community.samsung.com/t5...Answers/highlight/false/page/1/thread-id/1541
[Samsung Galaxy Note 9 Questions & Answers] Mr_Armageddon:
Using Nova Launcher, pics saved to internal memory. Had horrible lag (and camera error message) making the camera unusable at times.

Switching to WQHD+ seems to have helped and for the last day or so, no lag. Going to continue testing over the weekend, but hopefully it helps get to a real solution to the issue.
[Samsung Galaxy Note 9 Questions & Answers] Conito11:
Don't know if you noticed that the first update was an camera update.... maybe is something related with that. I get freezed about 1 second one time but everything is ok now, at least looks like everything is ok. I'm sure is a software issue.

I have a question... I can't download more camera modules, is there any way to find that? Also stickers like bunny ones?
[Samsung Galaxy Note 9 Questions & Answers] xgrind:
I'm using the HK variant (Snapdragon dual SIM) and I faced the same issue.

However I observed that if I remove the video wallpaper on my lock screen (stock Samsung supported feature), I don't get the freezing issue. I'll still monitor this for a while
[Samsung Galaxy Note 9 Questions & Answers] texas:
I was wondering about that too. I'll remove mine for now too and see if that helps me.
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
FYI, new update dropped today and that seems to have fixed the camera.
[Samsung Galaxy Note 9 Questions & Answers] texas:
For all devices or just unlocked? I read something earlier that it was for unlocked devices only
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
I am on unlocked.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
Gonna hold off on that one until we get more feedback.View attachment 4598621
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
More informationView attachment 4598625
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
I noticed a night and day difference in camera stability.

I do want to point out that when I used to see the camera lock up, it looked as if it was trying to detect what object it was pointed to and that function was locking up - it would present an icon in the bottom center of what scene it would detect.

In this new update, it seems that it does not do that.
[Samsung Galaxy Note 9 Questions & Answers] Y0sHii:
Wow, i didn't realize so many other people were also having this issue. I have the 512g Variant On Verizon and i noticed it also.

N960USQU1ARG6

Edit: Forgot to mention i have a SD card but saving to internal and i also have Nova launcher and my screen resolution is WQHD+
[Samsung Galaxy Note 9 Questions & Answers] texas:
Just my observation today. Since turning off my live wallpaper, I've not had an issue....yet. I've opened up the camera maybe half a dozen times or so and did short videos. And I have not experienced the issue. Phone has not been rebooted since Saturday night when I was at the football game. Still evaluating..
[Samsung Galaxy Note 9 Questions & Answers] JDougherty77:
I also have the update available on the unlocked model. The bootloader version is still the same so no real risk to trying it right? Worst case you can flash back.
[Samsung Galaxy Note 9 Questions & Answers] Limeybastard:
I did it. No issues so far but too soon.
[Samsung Galaxy Note 9 Questions & Answers] YogiTye:
Here's a video with the stuttering. I think it aligns with auto-focus "ticking" you can hear.

https://gfycat.com/DefensiveBiodegradableIceblueredtopzebra
[Samsung Galaxy Note 9 Questions & Answers] ihaveabu:
Got the update yesterday for the US unlocked model. After the phone restarted the lag went away like it normally would. But the camera started lagging again this morning so the update didn't fix anything for me.

I've noticed the camera only lags in Pro and video modes for me and only when the phone is unlocked. When opening the camera while phone is locked (double click power button or camera shortcut from lockscreen) there's no lag at all in any of the modes.
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
Damn, I used to get massive lag in Auto as well. You are right, pro mode is still laggy, but auto is butter smooth now! Step in the right direction? :p
[Samsung Galaxy Note 9 Questions & Answers] FastRX8:
I had this issue on my S9+

Have not seen it on the N9.

No Nova Launcher

Using 512gb card
[Samsung Galaxy Note 9 Questions & Answers] JDougherty77:
I applied the update and still have the lag on auto mode. Extremely irritating. You pull out the camera to snap a quick picture and gotta wait like 5 seconds every time it auto focuses. Also the auto focus seems to make a louder audible clicking compared to the s9+.

May I also mention for me pro mode is virtually unuseable it's so bad.
[Samsung Galaxy Note 9 Questions & Answers] Protomize:
Looks like I'm going back to iPhone.
[Samsung Galaxy Note 9 Questions & Answers] :
Same issue. Note 9 512GB blue SDM845 version

Happens very often
[Samsung Galaxy Note 9 Questions & Answers] hunter49686@gmail.com:
Yes, every time I use my camera app same exact thing. Very frustrating.
[Samsung Galaxy Note 9 Questions & Answers] strikeIII:
Relax it'll get fixed. It's not like iPhones are without their bugs either.
[Samsung Galaxy Note 9 Questions & Answers] annekritchie:
I also use Nova, but with an SD card. Icky Lavender 512GB Verizon version (it's hidden in a case). Same problem. I save to SD. Unusable when taking pictures of people indoors under plenty of light.

Yesterday I changed two things and saw an improvement: I got rid of my cool animated theme (sadness) and I turned off the motion photo option. Then I rebooted and noticed that the camera worked like it did out of the box (i.e., no lag, no freeze). Don't know how long this will work or how long I will survive without animated theme, but I'll give it a try.
[Samsung Galaxy Note 9 Questions & Answers] texas:
Any of you all try some of the 3rd party camera apps? With Camera FV5 I've had no issues. With HD Camera same as the OEM.

I'd be interested to try the Pixel/Google camera app if I could find the file.
[Samsung Galaxy Note 9 Questions & Answers] marctronixx:
Camera fv5 hasn’t been updated in over 2 years. I used to use it but with something as serious as video capture , I’d rather have an app thats current and optimized for todays tech. I was thinking of giving filmic pro a chance but samsung have limited the camera use that filmic can get and its not worth the 14 dollars in my opinion.
[Samsung Galaxy Note 9 Questions & Answers] damianperezjr:
I got Note 9 in pre-order timeframe. It had not happen til last night I switch FHD+ to WQHD+ screen resolution. From there my camera acts up. Just moments ago, I switch back to FHD+. Camera works now. Is it because of screen resolution? Too bad, I enjoyed WQHD+ for short time.
[Samsung Galaxy Note 9 Questions & Answers] bogdi1988:
I just got the new ARH6 update on my device - looks like Samsung started pushing that only a few days after ARH4. The PRO mode is butter smooth now! I tested PRO and Auto and no more stuttering.
[Samsung Galaxy Note 9 Questions & Answers] rosedog:
My note 9 just started freezing on recording video last night. I'm using FHD (60fps). It just started happening.
[Samsung Galaxy Note 9 Questions & Answers] lclaudio:
Same problem with my Note 9

I have the same problem with my Note 9 recently buyed. I've tried to change the screen resolution but it don't take effect. I hope that Sumsung provide a fast solution.
[Samsung Galaxy Note 9 Questions & Answers] kklier:
I've noticed it is particularly bad when you take burst shots.

I'm using the stock skin and using the SAME SD card that was in my Note 8, which I had NO issues with then.

EDIT: I had not tried it since I received the Sept 2018 security update(ARI5). The issue did not occur when I tried it again
[Samsung Galaxy Note 9 Questions & Answers] NICEGYPT:
After ARH6 my front camera is really bad. I have tried everything and nothing fixes it...
[Samsung Galaxy Note 9 Questions & Answers] mrnovanova:
Bye Felicia!
[Samsung Galaxy Note 9 Questions & Answers] FYL21:
I thought you could only take burst shots with internal storage. It's somewhat understandable as Samsung's burst mode is something like 30fps, but there's always a delay when the camera detects you're taking a burst shot, instead of capturing that first image the moment you press the shutter. I would like to see it in Pro mode along with 2X zoom from the second camera.

I'm not getting any freezing or particular lag with the camera, but sometimes when I press the video record button the camera won't actually record my video and exits the video-recording screen so I have to press it again and again! Not sure why but it probably only happens when launching the camera from the lock screen or waking it from sleep.
[Samsung Galaxy Note 9 Questions & Answers] kklier:
You are correct. I should have clarified that burst shots are saving to internal ram.
[Samsung Galaxy Note 9 Questions & Answers] mariojp:
Recently, my camera has been freezing and giving me the error that says "recording failed". I have enough storage for the recording. But it only happens if I attempt to record something when I double press the home button to launch the camera during my phone being locked.
[Samsung Galaxy Note 9 Questions & Answers] Triplefull:
This is horrible!! I, too, have the 512GB version. I’m on Verizon, not that it means anything. The camera video stutters a lot. It doesn’t even need to be recording. The viewer itself stutters. That having been said, I do have a recording of when the stutter was occuring, and like someone else mentioned previously, I hear a ticking sound whenever the video freezes. This is absolutely awful. I just dumped my iPhone X in favor of the Note 9 and am a bit disappointed, to say the least.
[Samsung Galaxy Note 9 Questions & Answers] Mr_Armageddon:
Recently installed the updated ARH6 on my 128GB T-Mobile Note 9... Didn't help the camera at all. Still have constant freezing while camera app is open, making it very difficult to take non-blurry photos. Using Nova Launcher and resolution set WQHD+.

Really hoping this gets fixed soon. Heading on vacation next week to Europe for 10 days with my Wife, and right now I'm really wishing I had kept my Note 8 for picture taking.
[Samsung Galaxy Note 9 Questions & Answers] devilsmack:
I had the same issue on my 128gb att note 9. I contacted Samsung and they had me wipe the cache partition through recovery and I haven't had the issue since.
[Samsung Galaxy Note 9 Questions & Answers] strikeIII:
Samsung has acknowledged the issue and is working on a fix.
[Samsung Galaxy Note 9 Questions & Answers] ihaveabu:
When did they say that? The post by Samsung Cole is not confirmation that they are working on a fix. His response was really vague.

And no one at Samsung phone support knows anything about this issue and neither do their supervisors. I've called multiple times