yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
Nina Demirdjian

Attachée, Bureau du Président

Advisor, Office of the President

Rogers Communications

6315 Chemin Cote-de-Liesse

St-Laurent, QC H4T 1E5

nina.demirdjian@rci.rogers.com

b 1-844-379-4290 ext :7093

f 514-340-7444

And in her attached PDF (yes she attached a PDF) she outlined only the things Rogers wanted to do and intended to do rather than all the things they did not do.

---------- Post added at 03:55 PM ---------- Previous post was at 03:54 PM ----------

1) return call in 48hrs

2) escalate my issue when I was told it would be

3) told it would be 48hrs and of course it wasnt

4) told me to go out of myway to a rogers store to have another tech look at my phone when it was already diagnosed

5) closed a ticket as resolved without talking to me to confirm resolution (and yet again well over 48hrs that I was told)

"I am sorry that you have found the above recommended solution to be unsatisfactory and that we were unable to resolve this matter to for you. Regrettably, we have now exhausted all options for resolution of your complaint; this summary describes the outcome of our investigation and Rogers’ willingness to offer a reasonable solution.

I realize that you may wish to pursue your complaint further. The final stage of our complaints process provides you with the opportunity to have an impartial third party (The Office of the Ombudsman) review your complaint. The Office of the Ombudsman will contact you within 24 hours and obtain your consent to investigate both sides of the issue. They assist the parties involved (Rogers and You) in reaching a fair and reasonable outcome to the stated concerns; you can find more information on this service at http://www.rogers.com/web/support/account/ombudsman/376?setLanguage=en.

Since we were unable to reach a satisfactory outcome we have referred this matter to the Office of the Ombudsman on your behalf, you will be contacted by email within 24 to 72 hours of the referral and provided with information on next steps. Alternatively; you can seek resolution of your concern through the CCTS. The CCTS will attempt to assist with a resolution, should the matter fall within their mandate and will provide you with an outcome within 30 days. "
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
you sure this isint just an other Nigerian scam?
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
Yes.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
maybe you should speak to:

Jeff
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
Is that the guy who replaced Ted?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
oh and on my part, i got my Bell bill and they charged me for:

activating the phone 35$

changing numbers 35$ ( Which was BS i didint change numbers)

activating a smart watch 35$

esim for the watch 10$

plus the regular account fees for the first month for a whopping:

212.15$

called and complained and had em drop it to:

120.17$

basterds thought they could take advantage of me...
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
I knew I would have problems with Rogers support when I switched from Telus. I NEVER had any problems with Telus like this. The reason I switched is bc Rogers has better coverage outside of the city I am in (Winnipeg)
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
but apart from getting money back, customer support cant to chit.

what were your trying to do anyways?
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
WiFi calling and voLTE options have never appeared on my phone. After several resets and resetting on Rogers backend they say its probably my phone (after 2 months of them dicking me about that is)

Someone in this thread suggested I look at the IMS setting and see if its registered or not. Mine is not. He says its not provisioned on Rogers end....so sounds like no matter what I do it will be in vain until Rogers does something on their end.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
Jeff Smith the ombudsman
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
I will add that I have the latest Rogers FW, I got my phone directly from Rogers. and I am more than capable of flashing the fw back onto the phone but I sense that would be fruitless.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
where did you get the phone from?
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
Well he is supposed to be contacting me according to the letter.

---------- Post added at 04:27 PM ---------- Previous post was at 04:25 PM ----------

Rogers directly.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
lol none of those people will do squat you know.

as i said, if you are not after getting money none will make either wificalling or volte working.

go to system/ about phone / software info and give:
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
says TLS/TLS/XAC

why do i sense Telus here Scooby Doo?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
well because u put a telus sim in it at one point.

or you got a referb and it was initialy opened with a telus sim.

remove your sim go to recovery wipe data and cache. then choose boot to bootloader so that you get to dl mode.

reflash the lastest stock firmware.

in csc slot put csc.md5 nor home csc.md5.

go to options and check repartition. go back to main status page and flash. besure you use odin 3.13.1 not 3.12.xx

let it flash and do its thing. skip the initial setup and then shut it down. insert sim then wait . go check back to soft3 info to see if ure on RWC. if not use the dial code trick to switch. search a couple pages back for them
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
OK I will try this not knowing a couple of things but it will have to try tomorrow or over the weekend
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
the dial codes should work thought without flashing anything. very easy to do. but it will erase your phone.

dial this:

*#243203855#

if it works choose RWC and it will reset ure phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
erasing my phone is not a concern as long as I can restore from a backup (well that would be preferred unless it borks the of dial codes that was done)

speaking of dial codes...what are these dial codes you speak of? if you can link the link it would be appreciated. and thx for your help all the same
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
if your google account and samsung account are operating correctly then once you reset you should be able to log into both during setup and sync back your stuff.

local files wont though. so backup your internal storage in case. open your phone app and dial:

*#243203855#

or copy paste...
[Samsung Galaxy Note 9 Guides, News, & Discussion] hkalltheway:
Quick question guys. If I took a full TWRP backup of my phone...and then got a replacement phone...same model (Note 9 F/DS), can I restore the backup to the new phone and have everything working like it originally was?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
yes and no. twrp gens a unique device id then places the files in it.

so try this, make a backup of the new phone's EFS ( very very important). now copy the old backup in the new twrp/backups/deviceid?????

just be sure to NOT restore old efs on the new phone when you restore the old backup
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
Should I do this without my sim inserted and then insert my sim after I have restored my data?

---------- Post added at 10:11 PM ---------- Previous post was at 10:10 PM ----------

Forgot to quote that this is in reference to using the dial code to reset the CSC id
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
yeah leave sim card in
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
ok will do...I will be back once complete. thanks again for the help
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
So did the dial code. Restored from backup and after a reboot everything seems fine. Thanks very much.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Idan73:
Lol now you have to call office of president and apologize ?

Sent from my phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
Nah they are still useless
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
then you have to call me mr.president for a whole week!
[Samsung Galaxy Note 9 Guides, News, & Discussion] enroh:
ok mr president
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
yay. just noticed my phone AIDS is gone.

is there anything gypsy tears can't cure?
[Samsung Galaxy Note 9 Guides, News, & Discussion] ongxa:
Any bro out there using SD Maid Pro for Android 9? Thank you
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
no she gave my phone Aids and hepatitis.
[Samsung Galaxy Note 9 Guides, News, & Discussion] ongxa:
Thank you. So you only use the built-in Device Care inside the settings of the phone for clean up ???
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
yeah. well no acctualy. i dont do anything. i only use the battery menu to check any offending apps are crashing.

i also manage which apps i want and dont want from running in the background.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Techvir:
I am in the same boat....

Any app that says they will clean the system or improve speed or is antivirus is totally bogus and screwing up the system... Android in its current state does not need it. They install malware and actually slowing down the system...
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
exactly. same goes for debloating apps and stuff.

everything is so embedded lately that removing apps is actually hurting performance.

the best performance i get are from roms that dont remove anything.

basicaly people should release addons instead of full roms.

id be very pleased with a flashable addon that flashed system framework mods and a RC and left the rest of the system intact. I can manage to get the latest firmware no problem. its the custom mods that we all like.

weta dev on the note 8 did this. he now does full roms for the 9600 but the addon he made back for the note 8 was great!
[Samsung Galaxy Note 9 Guides, News, & Discussion] ongxa:
Thanks for the info. Bad side I can't root my Note 9 because it is N960W, :(

---------- Post added at 08:25 PM ---------- Previous post was at 08:22 PM ----------

Thanks, I will uninstall SD Maid now. :)
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
ive been using this for a bout 1 month now.

since, ive completely stopped using host based addblockers.

because its a hassel to keep up to date and dont always do a good job even if lists are updated.

https://xdaforums.com/showpost.php?p=78994761&postcount=3750
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
and for those who want to mod their UI:

https://labs.xda-developers.com/store/app/tk.zwander.oneuituner

edit

acctualy, i just tested it out and although its only 1$.. not sure its worth it.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Idan73:
Just tested worldline beta data only 5gb for $20 from rfd, in my second sim slot. Uses Rogers lte network. Says southern Ontario only but have guy from Halifax using it.

Sent from my phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
interesting.

just enrolled into their beta program.

---------- Post added at 12:50 AM ---------- Previous post was at 12:47 AM ----------

so technically one could use this:

https://www.fongo.com

and the worldline 20$ 5gb and be golden?

edit

holy chit i understand spam calls now...

fongo is both incredible and scary at the same time.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Idan73:
It's the same company worldline, fongo, freephoneline, voip.ms

Just different business models.

Fongo you have to pay for sms addon, voip.ms includes it for free with purchase of the number and I'm using hidden sip/voip settings to re-enable it on our phone natively (voip.ms texting app for sms) and use phone dialer, worldline app is very decent for calls and number is included with this account (got 647 as soon as I logged in). Sim card with this data plan does not come with placeholder number, like traditional tablet plans from Rogers/Fido do. But my data is lte, and network shows rogers.

Another reason why I'm partial to voip.ms is that I also have couple dedicated numbers that forward to my Google voice lines.

Sent from my phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] brochador:
Quick question, so I got this phone 2 days ago from Rogers, I swear I saw that there was wide angle selfie mode, but now it's gone, where'd it go? Is it because of the pie update?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
its just a pan. not actual wide angle camera.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
its in the phone settings menu... other jnteresting now hidden features await.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
i managed to get 1 addon for free on fongo. the remove ads before getting black listed lol. i should have chosen texts instead.
[Samsung Galaxy Note 9 Guides, News, & Discussion] brochador:
Thanks for this, and yeah it's just like panorama mode and not really a wide angle.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
Payed for it and immediately regretted it!

Has nothing useful or that I could use,pure money grab ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
i used it to add more Quicktiles and a slimmer navbar.

the clock is broken. it turns it balck2 and makes it unreadable.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
Def in the state it is now it's not worth even the 1$!

Should've waited and added some more futures,like this it seems like a pure money grab. We'll see if he will work on it or not,highly doubt he'll add anything but I could be wrong.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Idan73:
Good Lock pie version available. Rejoice

Sent from my phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
what's that song again...

The bags - caveman rejoice
[Samsung Galaxy Note 9 Guides, News, & Discussion] Devhux:
Sadly the Routines app doesn't appear to work (I get an error saying "Product does not exist in this store."

Edit - available on Apkmirror

On a different note, anyone with a Canadian version able to do a Google backup since the Pie update? The option is disabled for me and I can't figure out how to enable it.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
toggle off and on?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Devhux:
Tried that, removing / re-adding Google account, trying both my Google accounts, uninstalling / reinstalling Google Drive, and of course a power cycle
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
looks like its a phone reset for you. never was a fan of OS upgrades...starting clean on a new revision is always the way to go if you ask me.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
https://www.iphoneincanada.ca/news/galaxy-s10-vs-iphone-xs-xr-battery-test/
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
I'm more then happy with my Note 9... I don't get that manufacturers make new phones every single year. Like what did you upgrade from last time,a 0.00001% better camera that nobody if you're honest notices,a slightly bigger battery that'll last you 7.3min longer etc etc....

Even looking at the whole Android Q hype,god just a few of us have Android Pie without rooting yet they're talking about "Q"

Maybe I'm getting old,out of all that rooting/theming stuff,but doesn't make all to much sense to me! I'm pretty fine without root,Note 9 will last me for a long time.

p.s. If you in any way don't agree with the above written,please do not and I repeat do not reply! Thank you
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
i just got a weird tip in the device manager.

it dosen't make sense.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
Had that pop out 3 times!

Lately some weird stuff is happening,idk I have the feeling like it's installing removing stuff...kinda weird to explain. Great phone but way like waaaaaay to much random bs bloatware,even with taking out a lot still mehhhh
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
lol.
[Samsung Galaxy Note 9 Guides, News, & Discussion] sefrcoko:
Lol agreed...same old cycle really. Tons of threads asking for Pie, followed by tons of threads complaining that it was released for some models but not theirs, followed by tons of threads complaining about bugs on Pie when they did get it, followed by tons of threads about how to downgrade to Oreo, followed by tons of threads asking for Android Q! And each thread is filled with a variation of how unacceptable everything is "for a $1000 phone" lol...people love drama :)
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
1000% agree!

Idk about others,but for me personally a decent camera,phone,contacts and wifi are the things that I want 100% working. Rest here and there is a thing I could use but do I really need it? NOPE!

I remember on my OnePlus 5t and Nexus 6P how every single thread was filled with wifi calling issues and Volte...honestly even today I'm not using it nor do I really read anything about it! Absolutely no interest tbh plus a lot of people where crying around every update if Google pay etc...will work,yet still a lot of stores don't even have the equipment for you to use it. lol

Don't see a point in using all that stuff when half of it is not working or it's not ready.

I only used to flash like 5 ROMs daily at the beginning,now I'm pretty fine with stock.

---------- Post added at 07:00 PM ---------- Previous post was at 06:57 PM ----------

What's the name of the theme you're using?

Looks great!

Remember that charging works best between 10° and 40°,best is to keep a device nearby which will accurately measure the temp. around :)
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
im not sure if its a temperature mesure or the angle...lol

its:

THEME zerohand bodhisattva pie

https://labs.xda-developers.com/store/app/com.envy.darkzerohand
[Samsung Galaxy Note 9 Guides, News, & Discussion] Idan73:
Lol they just want you to kill your battery faster.

Seriously now, that only means that it charges fastest between those percentages. After 40 they slow down charging speed not to overheat the phone, then after 90 it slows down even more.

For battery longevity though, it is still best not to let battery fall below 50% and not charge to 100.

Sent from my phone

---------- Post added at 01:39 PM ---------- Previous post was at 01:31 PM ----------

Kinda silly that you would so freely give your opinion, but ask others not to give dissenting one. Thereby inviting [MENTION=4505535]sefrcoko[/MENTION] and you to prop each other.

Question though? Now that we are no longer talking about screen protectors and cases...what makes you want to visit this thread at all?

That is not to say you're not welcome, you and your opinion are, but that last paragraph....

Sent from my phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
i wouldint have thought they'd acknowledge that charging behaviour has an impact on battery life.

surely they've had enough complaints to have included this notice in a new OS revision. I guess its their way to dump their liability on the end user.

so if you want a battery replacement, flash oreo before opening a complaint.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
You know right that it was fun?!

Apparently nowadays you have to slap 10,000 emoji's so people can figure it out smh

There's always this one guy who gets it wrong,then you have to come an explain everything.

I mean who the F*** am I to tell anyone not to reply if he/she doesn't agree? Only by that you can tell (maybe not) it was meant as fun and not to be taken seriously.

What ever,sorry if that sentence rubbed anyone wrongly (apparently it did) will stay away,this world is going down as hell
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
facebook

apple

youtube

people under 35( give or take a few years...its all in the eye of the beholder i guess)

are the 4 top contributing factors of the world coming down.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
I remember around 15 years ago we all had fun,nobody or rarely anyone got butt hurt. Nowadays basically every second sentence you write,someone gets it wrong,it's insulting to someone,he/she thinks you're harsh etc etc..

That's why I stay away from writing anything,didn't do it for some time now I remember again why I left.

Idk but for me in my head following my logic is if I saw that some wrote that, i'd immediately think the guy is joking,he already came and wrote something which means he's open for discussion. But you see he immediately took it the wrong way,then you have to come and explain what went through your head.

Otherwise I agree!

I still can't believe people where standing hours and hours in the cold to get the newest iPhones! I'd love to continue with this topic bober,but internet and forums aren't the right place for this. If I'd really write down what I think 90% would think I'm completely retarded,better stay away!
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
oh and idan73 is probably playing you..

who knows. maybe not.

by that's internet for ya. who really knows.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Idan73:
I usually get sarcasm, and if this was it, it went over my head.

But I was going to leave it alone till "agree 100%" posts back and forth.

I also get why some don't want to root, and why some do.

What I take issue with is that most of those post that disagree with root come from countries that can't get root in the first place, and don't want to put up with no warranty, lack of some network services with international models. So they justify their purchase loudly and repeatedly. Wears on you after a while.

That being said, you'll see from my post I don't want to dwell on your reasons, or anyone else's, as they are all individually valid and was only commenting on P. S. section.

Sent from my phone
[Samsung Galaxy Note 9 Guides, News, & Discussion] Half Man Half Biscuit:
It's ok,I get why you didn't see it as a joke. I don't post a lot of emoji's when I'm joking and stuff so yea I can see why you didn't get the sarcasm. All good on my end,**** happens,we talked about it and move on,all good!

I'm ok with every conversation,opinions are individual and that's what convo's are about,atleast for me. How many times someone said something to me and I was like "F***,never saw/thought about it that way" good point,which then helped me think more open mindedly. I just hate when people literally have one opinion (on whatever subject) and whatever you say they block it out right away. I always listen to people,you never know what you're missing out on. Even if you don't agree 100% doesn't mean what he/she said is wrong or stupid.

I'm totally ok with root or without,there was a time period roughly year and a half I flashed 5-8 ROMs daily. Just not interested in that anymore. Still even nowadays I flash for my buddies/family if they ask me for help. If I don't need it or see no point in it anymore,doesn't mean others agree.

:good:
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
now that's the most ludacris thing I've heard all day.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
so i was joking about the ludacris thing.

but now i really have a reason to bring it up:
[Samsung Galaxy Note 9 Guides, News, & Discussion] bober10113:
tell me what you see...

i think im on to something...