yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy Note 9 Guides, News, & Discussion] AndyCr15:
No, you should be able to hold the Bixby button and talk, doesn't seem to work for a few of us in the UK.
[Samsung Galaxy Note 9 Guides, News, & Discussion] eVoHicks:
No doesn't work for me with Bixby either, only that mic button.

It does work if you ask Bixby to send a message to someone.
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Any of you using EE and able to get vowifi and volte?

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] MKchrias:
Yes, on sim free
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Didn't have to flash any special firmware?

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] MKchrias:
No
[Samsung Galaxy Note 9 Guides, News, & Discussion] AndyCr15:
I'm on EE and have turned on WiFi calling and all seems to be fine, if that's what you're after?
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Did you both purchase from Samsung?

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] MKchrias:
CPW better tradein.
[Samsung Galaxy Note 9 Guides, News, & Discussion] M..N:
Works fine for me on Three too, no carrier firmware needed.
[Samsung Galaxy Note 9 Guides, News, & Discussion] thering1975:
Volte and wifi calling are actively baked into the CSC's now for btu xeu most oxm based multi csc firmware. Samsung sim free is BTU.
[Samsung Galaxy Note 9 Guides, News, & Discussion] neildo:
Received my CPW trade-in jiffy bag. Do they really expect a Note8 to survive intact in the thinnest jiffy bag ever made? Went to store to try a shop trade in and they wouldn't honour the extra £200, so would only be £375. Handed the Note9 back and kept the Note8. Roll on Note10.
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
Out of interest, why didn't they honour the extra £200?
[Samsung Galaxy Note 9 Guides, News, & Discussion] holifo:
Hi Guys,

Anyone with Samsung Upgrade Programme received the return package for the Note8?
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
I'm on Samsung Upgrade Program and received my Note9 Friday, received my returns letter and envelope Saturday morning and sent my phone off before lunch Saturday Special Delivery. Tracking says they've received and signed for it at 08:08 this morning, so expect I wait for an email now to confirm the process is complete (think I read somewhere you should hear within 3 days of receipt, but could be wrong!)...
[Samsung Galaxy Note 9 Guides, News, & Discussion] holifo:
I have never received a return envelope :) maybe they decided I can keep my Note9 :P

I just need to wait i guess
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
When I spoke to Samsung customer service last week, they said your 7 day returns period starts once you receive the returns envelope and not when you receive the phone, so that should mean you have no time constraints yet.

However they did say if I had any further questions, I'd be best contacting their returns partner (MTB is it or something? It's in the T&C's regardless with contact details), given how unreliable and inconsistent their customer services can be, personally, if I was you, I'd see if it arrives tomorrow and if not chase it up so you don't get caught out.

The returns envelope sent to me wasn't tracked in anyway, so I reckon if they've posted it to you, they assume it arrives the next day and start the clock on your return. If it's lost in the post and you just wait indefinitely, I guess it could potentially cause you issues...?
[Samsung Galaxy Note 9 Guides, News, & Discussion] neildo:
The extra £200 is an online exclusive deal only. I was ping-ponged between online chat and telephone contact center about this. Gave up with them and decided to try in store.
[Samsung Galaxy Note 9 Guides, News, & Discussion] M..N:
It's also available in store, however, you would need to have ordered the device in store to allow for the trade in to be completed in store. If ordered online the trade in would need to completed online
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
That's odd.

On the weekend, I went to a branch and was quoted the full £330+200 for my note 8, but they didn't have the blue version in stock. I obviously would have prefered to do purchasing/trade in, in store as is instant and the trade in is offset against the cost of the purchase instantly.

Note I have ordered the blue version online and have to go through the hassle of posting the trade in device.

As far as I understand, you can't order online and trade in at a branch but you should be able to order/trade in together at a branch or online. Basically you can't mix and match.
[Samsung Galaxy Note 9 Guides, News, & Discussion] neildo:
Web chat told me I had to contact the contact center on the phone for them to authorise an online return, in store. The contact center told me that the store needs to raise it the system before it could be processed. Went to store and they said nope, it's online only. Would have ordered in store if I had known all this beforehand.
[Samsung Galaxy Note 9 Guides, News, & Discussion] @home:
So how are we all enjoying our Note 9?

Anything we are not happy about, anything we think is a stand out feature?

I've no complaints so far. Fantastic device. Runs like a dream & to write with the spen if so pleasant on this device.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Prototype89:
I had the same thoughts when I got the jiffy bag. I ended up cutting the address part out and taping it to a large jiffy bag and then putting my phone in an old case, then into a small jiffy bag, and then into a medifum jiffy bag and then into the largest jiffy bag.

I also wrote a letter stating the order number and trade in reference number and also a summary of the agreed value (£575) and most importantly I had filmed myself turning the phone on and off and packaging it so there had better be no funny business on their end when they come to value it as I have evidence the phone was in working and pristine condition when I sent it.

I THEN sent the phone on Special next day Delivery before 1pm insured to £1000 pounds (£8 fee).

If they mess around with me, there will be hell to pay!
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Hahaha fair enough. Could just image if you have to send the video to them because they say there's a problem and your there packaging it up like a game of pass the parcel lol

Sent from my ONEPLUS 5

---------- Post added at 06:29 PM ---------- Previous post was at 06:27 PM ----------

Apprehensive in how I'll feel when I get it. Not liking the fact the SnapDragon apparently performs better then the Exynos we get.

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
After about 3 full charges the battery life has improved over the Note 8. Lost 4% battery charge overnight while in Do Not Disturb mode.
[Samsung Galaxy Note 9 Guides, News, & Discussion] AndyCr15:
Battery life is my only issue. 8 hours in, 57%. Three full charges now.
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
Even though I have the phone now, I've still got to watch the Real review now he's uploaded it ? (all 69mins of it ?)

"... picture me rollin'" ??
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
All 69 mins i just watched and pissed off the Wife haha im getting the phone soon why keep watching videos about it. Ha Ha

---------- Post added at 09:57 PM ---------- Previous post was at 09:55 PM ----------

Phoned samsung earlier to find out my returns rights. So can i return if i dont like it after using it for a week. They said i can.

Another thing my order online says wont ship till 7th sept but the person i spoke to said its looking to ship 29th or 30th. So who or what to believe? Any One with similar?
[Samsung Galaxy Note 9 Guides, News, & Discussion] Bezbozny:
I also haven't received my return envelope... I don't know if I should pursue it further or not...
[Samsung Galaxy Note 9 Guides, News, & Discussion] eVoHicks:
Me neither, phoned them today and they said it could take up to a week.

I must say as much as I love my Note 9, I will be sad to see the 8 go back, it's been a pleasure to use and own!
[Samsung Galaxy Note 9 Guides, News, & Discussion] KeysarSoze:
Returned mine, I use Barclays n for me to not to fully use google pay or Samsung pay with a phone and watch is hard pill to swallow forking out £1099. Hope rest of ya enjoying your device
[Samsung Galaxy Note 9 Guides, News, & Discussion] npras42:
Honestly I'm not as impressed as I hoped to be... my main concern is signal/reception. I can't get signal in my office anymore where as my OnePlus 5 had no issues.

Added to that, whilst I was in my office for most of the day yesterday it lost 85% of the battery between 08:30 and 17:30 with barely any SoT (maybe 40 minutes). I know these things are linked but I don't remember having any excessive drains like this with my OP5, even when I was in poor reception areas. 85% in 9 hours is too much!

Although I can get wifi at work, I think they have somehow disabled wifi calling as that never functions there but works fine on my home wifi.

Otherwise I'm loving the camera and interface generally! It definitely has a few dropped frames during animations compared to my op5... not a dealbreaker though. It not the Samsung lagfest of old. ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
Interesting that you mention signal strength, I have a weaker reception as well compared to my Note 8 but not noticeable battery drain. I'm not impressed with download speeds over LTE but I'll be I the big city on Friday so will test in a number of locations.
[Samsung Galaxy Note 9 Guides, News, & Discussion] tomj777:
I hear by eagerly ask whether that's August or September (there is also some trepidation behind my question)
[Samsung Galaxy Note 9 Guides, News, & Discussion] mikey_sk:
yes i noticed that signal strength is not as good as my s9 plus. have both side to side with a Three sim card in both. The s9 has 4 bars and the N9 has 1 to 2 max. maybe its a software thing?
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
I've noticed better signal on Three, an extra bar or two. We're rural and often have patchy signal around the house, but the Note9 seems to stay connected everywhere now, I'm pleasantly surprised.

Additionally, I've just received these from xtremeskins.co.uk and have to decide which will be my first skin... ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] pigglett:
The people who have not received the return envelope is this from Samsung ?

I got my return envelope on the 25/09 returned my note 8 to Samsung yesterday
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
Me too and they received my old handset yesterday. Did you get a confirmation email saying your order was complete? It was a bit vague to me, being only two sentences long. Is that all I should expect to confirm they've accepted my trade in value and won't quibble anything further?
[Samsung Galaxy Note 9 Guides, News, & Discussion] pigglett:
I only sent my parcel off late yesterday .. But when I sent a phone in for my sons S9+ I got an email few days later saying

"Hello ******* , Your order number ***** has now been completed. "

That is all I got and trade in was completed
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
Yeah that's what I've got. Was hoping it would reference my order number from Samsung shop and have a bit more information, but guess they don't deem it necessary. I just find it a bit strange and presumptuous, especially given all the T&C's they warn you to check before hand. It's like you send it in and they just go "Done!" and move onto the next order... ?

---------- Post added at 03:30 PM ---------- Previous post was at 03:24 PM ----------

Make sure you check out the white shoes review! ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
CPW received my Note 8 for trade in. Please note don't use the pre paid 48 Royal Mail service as it does not provide tracking until final delivery. A bit scary. I had to email CPW to get a confirmation of receipt. A very crude process.
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
That was the real review all about Xerxes

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] thering1975:
Aww they have started shipping, cool, preordered mine not sure when it was going to arrive
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
Decided to pay my respects to the Deep Sea Blue Note8 (the one I wish we'd have got in the UK)... ?
[Samsung Galaxy Note 9 Guides, News, & Discussion] eVoHicks:
Yep, direct from Samsung.
[Samsung Galaxy Note 9 Guides, News, & Discussion] lawtq:
I've received nothing to return my trade in. They don't make it clear. Nowhere can I see the trade in returns address in the terms and conditions. Do we return the trade in phone to the returns sticker included in the order or is that returns sticker in the order for returning the note 9 if we decide we don't like it? Ffs Samsung
[Samsung Galaxy Note 9 Guides, News, & Discussion] pigglett:
They send a A5 letter with a plastic return envelope + a printed sticky label inside and instructions on how to return

Choose special delivery and pay the fee @ post office (full price of replacing phone not the trade in value ;) )

As I said earlier I got my return bag on 25/08 it was the same with my Sons s9+ return bag day after phone arrived

I'd give them a ring and chase it up
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
The returns slip that comes with the Note9 is only for returning the Note9.

You should receive a separate letter in the post from Samsung with a returns bag and information leaflet, including two postage stickers, one if you want to send it royal mail 48 (free) or if you'd prefer to send it royal mail special delivery (about £7-8 which you pay at the post office): they recommend special delivery.

As I stated in an earlier post in this thread, Samsung customer service told me prior to receiving my phone, that if I had any issues, I was best contacting their recycling company (MTR) direct, of which their contact details are in the T&C's...

It appears once they've received your trade in and assessed it, if all is in order, you just get a single sentence email saying your orders now completed.
[Samsung Galaxy Note 9 Guides, News, & Discussion] lawtq:
Comprehensive replies! Thanks.
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
August but been zero movement today and the customer support is useless.

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] Dayzee:
Just wondered if anyone has had the trade in cash yet from CPW? I know my old phone was delivered to them on Tuesday from the tracking but not heard anything else. I suppose that's a good thing...
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
Nope - I sent mine friday morning! Arrived Saturday.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Prototype89:
Hi, a bunch of people (myself included) have been posting on HotUkDeals about this so I'm just going to paste what I wrote there on to here:

Just wanted to give an update to everyone.

CW received my phone yesterday and are only approving £530 - as they say this is the trade in value for a pristine, working condition Note 8. In short, our deepest fears have been confirmed, they are ripping us off. I have stacks of evidence that the value is £575 but they don't seem to care.

I am livid.

Additional Update

An additional update everyone.

I went to a physical Carphone Warehouse store and spoke to a manager, showing them the screenshots and the £575 valuation. They called the South African customer services centre and verified that they had seen the evidence and the call centre added a £45 credit to my account and the store refunded that directly onto my bank card.

The trade in centre has approved the £530 to be paid into my account in the next 2 days so hopefully I can put this experience behind me.
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Well didn't dispatch yesterday or today. Phoned them again today. And there telling me it isn't in stock so cannot send it. Asked them when will I get my phone and get told there not sure 2-3weeks maybe. WTF

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] daddyo:
Doesn't sound good. Did you have any damage at all? Any minor scuffs/scratches?

Maybe an idea to take pictures of the device before sending if it really is in perfect condition.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Dayzee:
Thats what I did with mine, took pics before sending. Just called and they were able to tell me they had received it on the 29th. Now must wait up to 72Hrs for any info. Must admit I have some anxiety, but at the same time, plenty of info and evidence to fight with, and Fight I will!!

Dayz
[Samsung Galaxy Note 9 Guides, News, & Discussion] Limeybastard:
Sounds a bit like the scam Samsung's trade in arm Ingram Micros pulled when folks were trading their devices for the s7 and s8 era trade in program. Basically told customers their trade ins we're trash as gave them the basic $25 credit lol.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Prototype89:
Nah, my phone was in perfect condition, having spent every moment of its life under a Whitestone Dome Glass and protective case. The people on the phone and the store confirmed it was accepted as a perfect trade in, the only issue was that they were not honouring the locked in pre order price.

Just to add, i had taken dozens of photo of the phone before i sent it in and even recorded myself with the phone and packing it in three bubble wrap envelopes.

Carphone Warehouse really are scam artists.
[Samsung Galaxy Note 9 Guides, News, & Discussion] nathlynn22:
Nah seriously you wrapped it up like pass the parcel and they still tried messing you about. Jokers

Sent from my ONEPLUS 5
[Samsung Galaxy Note 9 Guides, News, & Discussion] daddyo:
Thanks for the heads up. I'll be doing the same. Plenty of pictures of the phone and packaging. Surely they can't get away with it. Sounds like you did well to get the credit of £45.

Wonder what happens if you just refused the reduced trade in? I assume they just send it back and then you cancel the whole order? Then what? Return the opened and used note 9? What a nightmare!
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
Mine also arrived on Tuesday and not a sniff of money in my account.
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
I have also ordered the Note 9 from CPW but not due to be shipped till 14th Sept.

Am thinking of selling the Note 8 on eBay instead.

I think it's shocking you don't get explicit confirmation of the trade in price inc the extra £200.

It's all smoke and mirrors that you have to navigate through and hope to come out the other side unscathed.
[Samsung Galaxy Note 9 Guides, News, & Discussion] Dayzee:
I've had a little pre emptive chat with them on Facebook, initially voicing my anxiety at reading that other people had been refused their extra £200 trade in.

The cpw lass has said if that occurs they will honour it for me and I've screen shot and saved the convo. She said she had added a note to my account saying the same. She confirmed they had my note 8 but that it hasn't yet been assessed.

But I'm ready. #feisty
[Samsung Galaxy Note 9 Guides, News, & Discussion] jeux_1:
Do you need to send back the charger with cable. not sure where it is. always used multicharger and wireless.
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
I've read mixed things on here and the T&C's are worded vaguely so not sure tbh. I sent mine with the box, adaptor and charger as didn't need them anymore anyway and didn't hear anything back other than my "order is complete" Tuesday when they received it...
[Samsung Galaxy Note 9 Guides, News, & Discussion] pigglett:
Just the phone ... no accessories need to be sent back
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
I had a concern about N9 download speeds. In London on LTE I achieved 82mbps on EE. Looks okay.
[Samsung Galaxy Note 9 Guides, News, & Discussion] neildo:
After handing the N9 back to CPW (because of the online trade in nonsense), back to using the N8. I really missed the N9 after a day or so. I didn't appreciate that the placement of the fingerprint sensor would be a big deal, but for me it really is. The face recognition works better too on the N9 at least in my case N8 v N9. After other members comments about the CPW extra £200 trade in available in store I went to a store and bought the N9 again. Was given £550 instantly off the N9. Just need to wait for it coming in.
[Samsung Galaxy Note 9 Guides, News, & Discussion] billu:
Which version did you go for and when is it due?

They told me I couldn't order/trade in, in store as the device wasn't in stock and would have to be ordered on line only.

If that's a load of bull, I might cancel my online order (still waiting) and order in a different store.
[Samsung Galaxy Note 9 Guides, News, & Discussion] neildo:
512gb Black. Guy in shop reckoned tomorrow (Sat 1st Sept) but as it's a DPD delivery to store might end up being Monday. Using a Samsung A3 till then lol.
[Samsung Galaxy Note 9 Guides, News, & Discussion] bonerp:
If CPW try to offer less for mine (and I have a screenshot of the extra £200) I'll tell them to return it and they can have the Note 9 back if thats their game.
[Samsung Galaxy Note 9 Guides, News, & Discussion] alfred_mcskee:
Anyone else finding the S pen battery life and charge times better than advertised? Normally I find any kind of battery estimations more on the exaggerated side, but I'm finding the battery holds easily for 45mins (though I don't overly use the button functions currently) and it charges in 10-15 secs. Just a curious observation...
[Samsung Galaxy Note 9 Guides, News, & Discussion] pigglett:
Got email from Samsung trade in accepted order now completed
[Samsung Galaxy Note 9 Guides, News, & Discussion] neildo:
Received a call from the CPW store 'come and get your phone Mr B'. Did so, pretty quick turnaround. 7.30pm last night to 1pm today.
[Samsung Galaxy Note 9 Guides, News, & Discussion] tomj777:
That's pretty poor show.

Sorry to read that.
[Samsung Galaxy Note 9 Guides, News, & Discussion] eVoHicks:
Still no return bag here, phoned Samsung and they are blaming the company in charge of returns, the company are blaming Samsung because they are not releasing the order numbers, if it carry's on then I'm sending the Note 9 back, I'll be paying for another month of the Note 8 at this rate.
[Samsung Galaxy Note 9 Guides, News, & Discussion] gCloud:
It's been a week. Boys and girls who upgraded from note 8, how does battery life compare?
[Samsung Galaxy Note 9 Guides, News, & Discussion] jah:
I've had the same, offered £330! I have complained.
[Samsung Galaxy Note 9 Guides, News, & Discussion] eVoHicks:
Battery definitely better but not by huge amounts, at least for me anyway. I would say with roughly the same usage I get about 10% better battery at the end of a working day, I can finish work with 90% battery on the Note 9 but Note 8 after 12 months was leaving me with roughly 80%.

That said, I have had over 2 days on the Note 8 with around 30% battery left so the Note 8 is no slouch...

https://forums.androidcentral.com/samsung-galaxy-note-8/874406-battery-life.html#post6186172
[Samsung Galaxy Note 9 Guides, News, & Discussion] Bezbozny:
Me too...no return bag still.... it s getting annoying this thing.... what happens if the di not send it?
[Samsung Galaxy Note 9 Guides, News, & Discussion] eVoHicks:
Are you using the Samsung Upgrade Program?

if so then contact Samsung shop (I find email is better as I can't always understand the people on the phone) give them your order number and tell them what the situation is and you want it sorting out ASAP!

Keep the emails that you receive also for reference.