yashsingh1/xdaforums huggingface dataset:
[OnePlus 6 Guides, News, & Discussion] manasgirdhar:
Yes, and I agree, I am in the UK as well BTW. But that is not always the case, for example I bought my old phone from carphone, and when it developed a fault, they sent me to HTC to sort it out, and HTC didn't kick up a fuss. It's just oneplus's response to this that's annoying me. If th supplier/reseller sends it to OnePlus anyway, why can the end user not do the same, saving a good deal of time in the process?
[OnePlus 6 Guides, News, & Discussion] magnamentis:
about tampering and similar topics:

in my case oneplus, after reviewing all the logs i sent to them on request and looking into it the ADMITTED a production error and

the only reason why they don't give warranty is that i bought from amazon.

why not buy from oneplus?

no specific reason, since when does one have to justify the store where he buys things as long as the store is reputable and not known to sell stolen stuff etc.?

i'd say that 90% of all goods are purchased from stores that are not owned by the manufacturers.

i bought from amazon because i buy anything i can from them hassle free for years and it's mostly about ease of use and that the courier knows me, my address and so on. it's simply a well established relationship with them.

even if i purchase a new phone on day 2 from a friend who bought it form oneplus they have to provide warranty, in fact oem warranty has really nothing to do with the place of purchase. just think about anything else you purchase wherever you find and like it.

these are simple tricks to reduce responsibilities and to make cash with faulty products.

after all the details should not matter. they deliver a new device to whoever and after one months want money to repair their own fault

after they approved/admitted the fault. all the rest is kind of blabla.... it's faulty, it's new, it has ben purchased at full price from serious

website.

if they think we should not buy from amazon then why do they sell thousands of devices to resellers even before the official release?

or does anyone think that all those thousands of devices on amazone were available on release day without oneplus knowing?

they must have shipped shiploads of devices to amazon resellers worldwide, hence it's all excuse talk and since the devices cost now between

520 and 650 euros that's not acceptable anyways. no cheap thing that has been purchased through dark channels.
[OnePlus 6 Guides, News, & Discussion] chakra:
What state do you live in? CA has protection for consumers. Ask them to point you to their written policy stating those purchases are not covered under warranty, if they produce a link read it carefully looking for holes. If they are covered contact Amazon and ask to show you where in their product placement it says .... The policy... If it does not Amazon should take it back as they sold it under a bait and switch scheme.
[OnePlus 6 Guides, News, & Discussion] Killua96:
I really don't understand what's the problem, here in EU manufacturer warranty is optional (although is often provided) so Amazon is the one that MUST provide warranty for your product, or the seller if it's not Amazon itself (third-party or marketplace).
[OnePlus 6 Guides, News, & Discussion] MuttleyMB:
You're right but now Amazon sends the device to an authorized service center, if available, instead of replacing it. This will result in a waste of time and will cause disappointment in all those who have made the purchase on their platform because sure of a replacement.
[OnePlus 6 Guides, News, & Discussion] Killua96:
Waste of time? Amazon guarantees the repair in 17 working days (shipping included), does OnePlus or other manufacturer the same? Doesn't seem to me, also on the 18th day you can ask for a replacement or a refund, again, does OnePlus or other manufacturer the same? Nope.
[OnePlus 6 Guides, News, & Discussion] MuttleyMB:
I've dealt with Amazon assistance several times and what you say is not exactly what they answered me. Not for nothing, rather than waiting, I preferred to return the article.
[OnePlus 6 Guides, News, & Discussion] Killua96:
What I said is written on their site, and it's what i've experienced with a Lenovo P2, after 18 working days i haven't had any info about the repair and so i could ask for a refund.

Here is their page for warranty repair: https://www.amazon.it/gp/help/customer/display.html/ref=hp_gt_w_rr_rig?nodeId=201819360

In my case no one told me about longer timings with repair so i could ask for refund or change it.

Note that this is only about phones, other items policy is not changed, you could ask for refund or change immediately, this is because someone take advantage of their policies anche started changing phone many times to "try" them.

Anyway we are back to the main point, does OnePlus or other OEMs offer the same or a better service? And the answer is nope.
[OnePlus 6 Guides, News, & Discussion] pappschlumpf:
Warranty is simply not your problem! Amazon is the company you have to deal with and Amazon deals with Oneplus if they like, or they just replace it. The Seller is always the place to contact over the 24 month guarantee. Warranty is a service a manufacturer grants voluntarily. And well, there's no need for warranty in this case because of EU right says that your seller (Amazon) has to solve the problem for you. Not Oneplus.

Gesendet von meinem ONEPLUS A6003 mit Tapatalk
[OnePlus 6 Guides, News, & Discussion] magnamentis:
yes but the button to do that is not present in the interface. do you really think i did not follow amazons reclamation procedure?

it's not there and hence you know what the problem is.

further your wording implies that you think i/we are idiots while the thread is meant for awareness as well as a friendly exchange of opinions.

so if you would have asked why i/we don't just hold amazon or the reseller responsible instead and the answer would have been, because

the interface doesn't show the button, that would have had the same result and no-one would be offended.

no big thing however, just thought to mention this to keep things civil.

EDIT: no it's fixed anyways, cost me an hour and 40$, much cheaper than deaiing with a multitude of standard replies and excuses through hotlines etc. my point was, what if it's the mother board

or something else that costs a real lot?

no big thingy to repair the vibes though
[OnePlus 6 Guides, News, & Discussion] Killua96:
I'm sorry on how you got my post, it wasn't there to insult you or everyone in your same situation, was there just to explain that OnePlus has no obligations, and that in Europe the law states that the only mandatory warranty has to be given from the seller, and not from the manufacturer.

And to the "what if it's the mother board or something else that costs a real lot?" question, what's the meaning? As i've said, and i'm not the only one to say this, the warranty must be provided from Amazon in this case (i don't even know if you bought directly from amazon or from a third party seller) so you should have contacted the seller and told them the problem.

Again, it was not to offend or everyething else, it's just to make things clear, if you have bought it directly from Amazon you should have contacted them, and not OnePlus, since they're the only ones who can provide warranty in this case =)
[OnePlus 6 Guides, News, & Discussion] magnamentis:
whatever they write does not mean it will be that way, anyways i usually let go of warranty for small issues to have repairs done within the hour and not having to send in my device for 10-20 days depending.

same with nexus devices earlier. better pay 25 for replacing a faulty camera during a coffee length than having to deal with their RMA procedures and waiting for sol long to get the device back. totally inefficient and i have rarely seen a happy customer once he/she had the bad luck to get a faulty device,

BTW this is another reason why i like devices with good value for money. in case of emergency one can simply write it off and learn. even with laptops i started this way after i lost thousands of euros with faulty top of the line laptops that went broke just after warranty expired.

this if you ever heard about planned obsolescence, happens with all kind of devices but that's another topic.

Last but not least, this thread is not meant to compete who is smarter but to make as many users as possible aware of a fact that many got surprised by, the fact that one can buy faulty device from reputed sellers and on release day at the normal price and ending up either in trouble to have it fixed or facing a really lengthy procedure.

now one can say it takes 10-20 days either way, but i tell you that's not the whole story:

a) first i reported the missing vibes and waited

b) then they told me to make and send logs and screenshots etc ( = work, let's say 50€ normal or much more in my case per hour )

c) then wait, one week two weeks, three weeks, one month with regular reminders that i'm waiting.

d) then they said i have to go through aftersales, all the work and waiting up till then was in vain even though it was an obvious hardware issue from day one, not fixed by 3 software updates

e) then the came back to me that they APPROVED the issue and that i should send the device to Prague/CZ it will be collected by DHL

f) then they asked me to backup ( 40GB ) and factory reset ( = work at at least worth 50€ per hour )

g) ONLY THEN they informed me that it's not covered under warranty !!!!!!! ( all the work in vain again )

h) then they refused to make an approx cost proposal ( even though replacing a vibe-motor is a standard and every repair shop was able to tell me the exact price )

so this took six weeks only to see that i prefer to pay a fixed price of 40€ and have it fixed at my costs at a local repair shop withing 50 minutes LOL

who can't see the point and the difference and the waste of time and energy should not further take part in this discussion because there is obviously a lot of inefficiency and carelessness at play here.

and then as mentioned above, i spend an hour or more to try to activate amazon reclamation process, no button found as described and i did not have the mood to start lengthy back and forth discussions with them, but rather keep my else good relationship with them because it was not worth to save the 40€ for self-repair but it indeed cost me much less. all done with a 2 minutes call and 50 minutes coffee drinking while ti was fixed.
[OnePlus 6 Guides, News, & Discussion] Predator_XxX:
Can you tell me what was the issue that you were facing in your phone? Also, as asked above, can you share the link of the amazon page where you purchased the phone from?
[OnePlus 6 Guides, News, & Discussion] manasgirdhar:
You quoted the wrong person, I am not the OP, and my phone is fine :)
[OnePlus 6 Guides, News, & Discussion] herecomesmaggi:
Actually in India Amazon is exclusive partner for oneplus devices.

Even on one plus site they offer amazon as purchase channel...

And yes here full warranty is offered if purchased from Amazon.

However, if Xiaomi handsets are purchased through eBay, then they quote same thing as OP has reported and deny services.

Regards
[OnePlus 6 Guides, News, & Discussion] manasgirdhar:
Yeah, but Indian consumer laws are crap
[OnePlus 6 Guides, News, & Discussion] magnamentis:
good to know that yours is ok, i'm happy with mine even though it had a little defect.

i'm not sure whether he meant me because i mentioned in every post what was the issue, the vibration motor didn't work form first moment

and oneplus investigated and confirmed it was a hardware issue and a production error.

as to the link to amazon in my case it was amazon spain but i can't see why that would matter, nevertheless that's where i bought it FWIW ;)
[OnePlus 6 Guides, News, & Discussion] herecomesmaggi:
I don't think so, Most of the consumer themselves aren't aware of rights. There is 30 days replacement policy for manufacturing defect, almost on everything.

Infact, lemme share an incident, my dad bought a car, swift desire, if started giving problems with axial stance from first service, we complained but nobody listened, after one year the free services were all used, so they started charging for fixing axial stance on every single maintenance, it costed a fortune. My dad filed a complaint to consumer forum, and it was later classified as manufacturing defect as axial was fixed in every maintenance service..

They have to replace car after 1 1/2 years, also they had to give us all money with compensation and pay our attorney..

We often let these issues slide due to inconveniences and companies grow careless.

Regards.
[OnePlus 6 Guides, News, & Discussion] HACK3DANDR0ID:
I contacted OnePlus to see if i can get the insurance they offer on the website, they also informed me that none of their Retailers Sell on Amazon. They told me they my warranty is void even though the description read

"OnePlus 6 A6003 DUAL SIM GSM Unlocked - US warranty (Silk White (US warranty), 8GB//128GB)

I contacted the Vendor and the Vendor said, "Dear customer, when you need warranty you can contact us and we will process RMA for you. If you just need technical support you can contact us or search internet, there is a lot of help on google and YouTube.

James

Sent from AOL Mobile Mail"

Not sure what the deal is, but i'll go ape-**** if something does go wrong and the Vendor is no where to be found...
[OnePlus 6 Guides, News, & Discussion] Predator_XxX:
Deleted
[OnePlus 6 Guides, News, & Discussion] HACK3DANDR0ID:
That link is from the SAME AMAZON Vendor, where i ordered mine from "Electronics Mart" which IS NOT an Authorized Retailer for OnePlus...

*edit*

OnePlus doesn't have any Retailers that sell devices on Amazon, according to OnePlus.
[OnePlus 6 Guides, News, & Discussion] Killua96:
Neither the ones sold by Amazon?
[OnePlus 6 Guides, News, & Discussion] manasgirdhar:
Well I've been in a similar boat, with General motors instead regarding a Chevrolet, my point was It takes months if not years to sort out things in the consumer court, and many times the consumer just gives up. But in Europe the laws are a lot more tougher, and for any sale, manufacturer warranty applies. It's OnePlus refusing to honor that which is annoying, considering they consider themselves to be a company that listens to their customers
[OnePlus 6 Guides, News, & Discussion] herecomesmaggi:
I get ur point dude.. But I wish every customer remembers that no company is above them.. There are are companies like MI, FLIPKART, GADGETSHIELDZ, Amazon, in India they dont publish your negative reviews... That is pathetic, when u are trying to help ur fellow mate and see the ripoff just cause these companies moderate ur reviews and this is in their policy..

Our government is sucking to handle these ****ty sellers....

NO more to say.. I can see u and I are in same boat.. We have to swim across ocean and believe me we did,(when we did agree on something ****ier).

BTW I have unlocked my op6 and waiting for lineage tree to be filled may be i will launch official lineage for the device....

Regards.
[OnePlus 6 Guides, News, & Discussion] magnamentis:
thanks for the contribution.

my opinion is that whatever they officially state, they're lying because:

they must have sold huge amounts of devices to what they called unofficial resellers knowingly because if an enterprise or a person orders hundres of devices it's obvious, but they don't care.

then they can see how many devices were sold through such channels and it must be several 10'000 if not significantly more devices which cannot go unrecongnized by oneplus.

hence they eventually take into account that all the customers who buy a one plus, especially around release date, are lost in space.

i'm not talking legal here while i'm sure that man courts, would one open a case, would protect customers, especially in europe but i talk

responsibility and business ethics.

whatever they say, they sold the device to whomever first and if i get a device as a birthday present or make such a present i still want

warranty for me or the receiver without proof of where it was bought. it has i fact nothing to do where a faulty device was bought. it's from oneplus and if it's faulty they have to take care of it or they will ultimately face issues of one or another kind.

BTW the vibration motor i mentioned costs 2.50$

https://www.witrigs.com/oem-vibrator-replacement-for-oneplus-6
[OnePlus 6 Guides, News, & Discussion] manasgirdhar:
Yeah, ive been keeping an eye on their commits, and the dev seems to be going good, still going to be a while before there is a stable launch. I was in half a mood to compile a build myself considering the notch, and aspect ratio fixes seem to be merged, then I remembered why I stopped doing that, and moved on :)

---------- Post added at 09:20 PM ---------- Previous post was at 09:14 PM ----------

Actually that might not be true, their contract is probably with the person who bought it directly from them, and then if said person decided to sell it further, their contract is kind of terminated. But yes, I do agree with you on the business ethics, and responsibility. Because you have to remember, some people use shady means to sell off devices, and the one you bought might have infact been a gift to the person who sold it to you. There are a lot of things to consider, and all you, me and others can do is speculate as to what their actual policy might be, or what the circumstances are
[OnePlus 6 Guides, News, & Discussion] manasgirdhar:
Like I said, I do agree with you, but I can also kind of understand their point of view. I may not agree with the Policy they have, or their "attitude" towards a legitimate fault. But in the end their warranty contract is not directly with you, it's with the unofficial reseller, and while a lot of people advertise, oh this item has full warranty, that is not the case. Considering their sales, I doubt a few thousand people will actually cost them anything, the support and sales for OnePlus is growing, not dwindling. If anything once u get the phone back, file a proper legal complaint, that should make you happy, and teach them a lesson.
[OnePlus 6 Guides, News, & Discussion] HACK3DANDR0ID:
NONE of them are Authorized Dealers...

I contacted the Vendor and ask what company i put when registering the device with OnePlus, due to the fact that somehow, if true, they can get device RMAs from OnePlus, if something is/goes defective. Awaiting their reply... Hopefully the Registration does ask where the device was purchased, registrations usually ask for that info...

---------- Post added at 09:30 PM ---------- Previous post was at 09:27 PM ----------

Like i stated above, I asked the Amazon Vendor "What retailer do i list when registering the device through OnePlus?" and im awaiting a reply... Beings he said if there was a problem, knock on wood, he would get me the RMA Number, if i am not provided with such info, i have 30 days to send it back...

*edit*

The only reason i spent the extra almost $100, was because i had a $400 Amazon Credit, so it was my only option at this time....
[OnePlus 6 Guides, News, & Discussion] HACK3DANDR0ID:
Yea, it would cost YOU $2.17 to buy it, now what the hell they gonna charge ya for it though???

I missed whether or not they are eating the labor, or charging for labor? Maybe you'll get lucky and get a new replacement back:cool:

*edit*

I'm surprised how fast you found parts for the 6. Is that a known issue with the device? I'm new to these parts of XDA...
[OnePlus 6 Guides, News, & Discussion] Killua96:
I still don't get it, "them" you're speaking about are the vendors on marketplace? Because i'm speaking about the ones sold directly by Amazon, and not from third party vendors
[OnePlus 6 Guides, News, & Discussion] magnamentis:
no offense meant but it's important to read thoroughly. i explicitly mentioned that i find it not serious that they refused to provide a quote.

what i'm saying is that they wanted me to send them the device to czech republic without they telling me what it will or could cost me.

they did not mentione whether they will charge me the DHL fees and how much the replacement of a vibe-engine approximately costs, no quote which

alone and again is bad business practice. whereever i go i get a quote with limitations and if and whens, in many countries a quote is mandatory by law

and the maximum diversion is defined.

further they wrote that before a payment is made that they would not process the repair, means, that if their price tag were very high and i would not agree it would probably cost me up to 60 bucks to get it back not repaired. too much risk, especially under the pretense that the entire handling of this is suspicious.

interesting in this context is that they first want the device and then tell me the price and hold the device kind of hostage.

it depends a bit of experience related to age as to how to handle such things but life taught me that if things look suspicous (or too good to be true) that hands off is the best solution

even if things can at times work out well, sooner or later it costs you dearly if hope and wishful thinking are driving you decisions ;)

as a i said, my local repair shop charged me 25€ for the work, 5€ for the part (incl. freight) and i gave them gladly 10€ tip and all is well.

even if they would charge me the same which, considering DHL costs i doubt, still i would no have my device for at least 10 days and with a bit of bad luck much longer.

this way i did it, it took an hour, 2 or 3 coffee length at the beach ;)
[OnePlus 6 Guides, News, & Discussion] HACK3DANDR0ID:
sorry, i said "their" meaning the Amazon Vendor, device shipped directly from Vendor in CA, USA, NOT coming from Amazon Fulfillment or Amazon Directly, the Vendor's Amazon Storefront name is "Electronics Mart". ...
[OnePlus 6 Guides, News, & Discussion] Killua96:
Thanks, I thought it was Amazon, but it was strange since on Twitter OnePlus confirmed that Amazon itself is an authorized vendor
[OnePlus 6 Guides, News, & Discussion] Trident10:
I have speaked a few days ago with the OnePlus support and they ensure me the phone i bought in amazon.es has warranty by OP. I have the print screen of the conversation. They said me I only need the receipt with the IMEI number. But its obly from products SOLD and SEND by amazon. Maybe the OP bought the product from a third party seller.