[HTC Excalibur] SpringfieldXD45C:
I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!

Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.

Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).

I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.

So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!

Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.

Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.

WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!

I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.

I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.