yashsingh1/xdaforums huggingface dataset:
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I'm getting more of a laugh out of this than you all are. It seems I'm not the one hung up on HTC. I'm not the one whining about it and can't realize I can just move on if it's that bad. I don't hang in threads of phones I don't want or like just to rub it in on how bad they are LMAO

He claims he knows it's not the software version. I'd like to see what version he is on. Not just run his mouth.
[HTC U12+ Guides, News, & Discussion] djbutter:
It's really strange... The volume buttons work when the screen is off and you have something playing or paused. If there's nothing playing at all, they don't work.

At least this is happening with my phone. I wonder if anyone else experiences this. It certainly seems like it's by design.
[HTC U12+ Guides, News, & Discussion] tbalden:
Yep, I think it's by design. I have this on my op6 too.
[HTC U12+ Guides, News, & Discussion] djbutter:
I've set it just to the left of the middle.
[HTC U12+ Guides, News, & Discussion] diamond09:
Yes, this is described in the online manual.
[HTC U12+ Guides, News, & Discussion] djbutter:
Personally I've never had them be unresponsive (except for in a car mount and when the screen is off with no audio playing/paused weirdly). They're pretty responsive for me. In fact, they're TOO responsive. They're too sensitive, which is prone to a lot of accidental presses. I'm actually trying to avoid touching the buttons.

It's the ghost presses and edge sense freakouts that drive me up the wall, as seldom as they happen.
[HTC U12+ Guides, News, & Discussion] kickyoace:
no problems on my USA U12+ 128GB straight from HTC preorder hardware version 3 and i even dropped it once in the bathroom from the window ledge and it fell on the tile floor and not even a scratch also it was without the case so im glad its not shattered but my volume buttons have been very solid and works well with edge sense if u set it to sensitivity level 3 or higher for me
[HTC U12+ Guides, News, & Discussion] Harpic_WC:
I have some problem on mine too, the volume down button is extremely sensitive and a slight touch will trigger it, the top one is harder but I like it better since it makes no problem. The power button is sensitive but less than volume down so it's not so bad.

Also when holding the phone normally by the side or when in my pocket the down button is triggered by pressing or slightly bending the top of the screen, it's really annoying when listening to music in the car or making a call.

Bought mine from HTC last week with the 1.15 version. If there is no update on this by the end of next week I'll have to send it back.

I hope it's gonna get corrected, I'm with htc since the hd2 and never was disappointed so I'd hate to switch brand when close to everything else about this phone is perfect.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
The Update is already near. I hope it'll roll out during the upcomming week. As far as I know it adresses Edge Sense and the button sensibility as well as battery life, and according to the tweet by LlabTooFeR it'll even bring the June 2018 security patches.
[HTC U12+ Guides, News, & Discussion] nimish_fun:
I for one have absolutely no issues with the buttons till now, however, seeing the number of people who are having problems makes me wonder if it's my settings or if I have not used my phone that much to experience any niggles.

I have kept the sensitivity to the third bar from the left.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
Yeah indeed seems as if not all units are affected.
[HTC U12+ Guides, News, & Discussion] tbalden:
I had a few occasions where volume down fired in my hand without being pressed.

I've been messing around and on the current official firmware this seems to help, at least for me:

Set the sensitivity to maximum, exit settings, then reenter and set it to 3 or less , then exit.
[HTC U12+ Guides, News, & Discussion] diamond09:
Without a Case or with the HTC one i didn't have any issues, but with the Case at the moment the buttons are pretty hard to press and i also have phantom presses.

Waiting for the spigen one and see what happens then.
[HTC U12+ Guides, News, & Discussion] MNoisy:
No issues here although it took some getting used to!

Just chiming in because you said there is 1 .21 firmware. Is that for U.S. too? I did not see that on the firmware page so I wanted to double check :)

My edge launcher software is currently at 2.00.1029179 build 153040109

Edge Sensor Service software version is at 2.00.1036543 build 154071502

Thanks!
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I am in the U.S. and on version 1.15. haven't had any volume or power button issues yet but the double tap for one handed use went on the fritz a few times. The main issue for me is getting used to the fingerprint sensor on the back. It's a new experience overall but it will be just fine I'm sure.

The face unlock works great, I have only had this phone for a day and sometimes forget about the fingerprint sensor on the back. The screen is a beauty.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
What hardware version is everyone on?
[HTC U12+ Guides, News, & Discussion] DeeZZ_NuuZZ:
Can't see this, don't know if it's related to custom kernel
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Maybe you have a first batch device.
[HTC U12+ Guides, News, & Discussion] DeeZZ_NuuZZ:
Got mine from o2 Germany even before it was officially sold ? but it works fine, edge sense only has few issues. I will ask someone else if they have that too
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
So if hardware 3 means it's from the third batch, it might explain why I have no issues.
[HTC U12+ Guides, News, & Discussion] djbutter:
I have hardware version 3 as well.

Interestingly, after about two weeks of daily usage, the crazy button/edge sense issues I faced initially have settled down. It rebooted once in the past week while I was mounting it to a selfie stick, but otherwise it isn't as bad as it was before.

I do still think the buttons are too sensitive for my taste, though.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
That may be a good thing, if they adjust the buttons to work better for you I guess. They work fine for me especially since I never really use them, I tend to just leave my volume up most of the time. But when I do use them they do what I need them to do. I'm liking the screenshot button in the nav bar much better than volume down and power anyway. Screen off in the nav bar makes it easier and less use of the power button. I've grown used to double tap to wake since all HTC phones have had it and Facial recognition works great for me except for sunglasses so buttons are almost used less anyway. Just like with getting rid of physical keyboards, I suppose that is the goal and should have been all along.

But the rebooting issue would be concerning, especially since I have not had any reboots and I never shut my phone down.
[HTC U12+ Guides, News, & Discussion] diamond09:
Where do you see the Hardware version?
[HTC U12+ Guides, News, & Discussion] djbutter:
Settings > About phone > Phone identity
[HTC U12+ Guides, News, & Discussion] djbutter:
Jinxed myself. Two hours after posting, my phone freaked out again. ARGH
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Have you tried running the RUU? If that doesn't fix it then I would definitely have it replaced cause that is not normal for an HTC stock device.
[HTC U12+ Guides, News, & Discussion] tbalden:
For the reboot woes in pocket, I had them too, but the new update will fix it. It's not doing it now on the Taiwan 1.21 base. The buttons are a tiny bit harder to press and also the simultaneous power volume presses are now much better blocked.

I tested in one of my trousers lol which gave me reboots previously, now I can't reproduce no matter how I try with strange postures [emoji2]
[HTC U12+ Guides, News, & Discussion] Electronic Punk:
How thorough was your testing?
[HTC U12+ Guides, News, & Discussion] tbalden:
That was just the starting posture :good::cool:
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
All my shorts have the side leg cell phone pocket, I never had any pocket reboots and I went to King's Island the other day, it's an amusement park here, rode five roller coasters where I moved my phone to my main pocket and still had no issues.

Are the reboots caused from pockets? I didn't see that was the case. I thought they were random.
[HTC U12+ Guides, News, & Discussion] djbutter:
I'm able to somewhat consistently replicate the freakouts I'm experiencing (power button unresponsive, shutdown/restart dialog pops up, phone reboots, multiple vibrations as if a button is being pressed).

When the screen is off, press the power button, and then immediately squeeze the frame just below the power button. It doesn't always happen, but this triggers the edge sense/reboot craziness on my device.

I think the power button acts like it's being held down, which is why the button becomes unresponsive, and the shutdown dialog appears (and eventually reboots).
[HTC U12+ Guides, News, & Discussion] tbalden:
Might be that too with the phantom ones.

I don't have side leg pocket, but instead normal pocket.

I had the phone there, and just by leaning down with knees bent, I felt the phone was stuck with the pocket material on its side. After a few seconds, that resulted in a vibration then reboot. Just like if I pressed the button for very long.

Now that is gone on this new base.

I'm not saying that's the only issue, but that's fixed for me.
[HTC U12+ Guides, News, & Discussion] djbutter:
Are you experiencing any other issues with the new TW firmware? Has battery life improved?
[HTC U12+ Guides, News, & Discussion] tbalden:
Battery life and phone temperature seems to be better for me. It's still getting warmer sometimes but it's now better than on the original firmware. That one base was fixed around March, based on the kernel sources, which since then has seen much development in Qualcomm side, and it seems HTC took it into the new base. Also I suppose next update will have even more, so I'm positive in this regard.

The button issues seems to be gone so far on my phone, but I need more time to be conclusive.

I think battery life on average sees an improvement of 20% as my screen on time got to 5hrs and a bit from 3:50. Still room for improvement. Standby time seems to be improved too even if not that much as active time.

The 845 will see more patches I'm sure, it's still in flux of development on Qualcomm side it seems, looking at the time they lagged with actually releasing it.

I can't say this is the best on market but now I feel it's on par with the u11 stock
[HTC U12+ Guides, News, & Discussion] djbutter:
Regarding the button issues... Are you able to replicate it by using the steps I provided?
[HTC U12+ Guides, News, & Discussion] tbalden:
I've tried but, but no, I cannot reproduce this.
[HTC U12+ Guides, News, & Discussion] JourNo:
where can i download that firmware, man? Because my phone is S-Off already! Thanks.
[HTC U12+ Guides, News, & Discussion] OGhoul:
I'm on Hardware revision 3 and software 1.15. I do have phantom powerbutton presses (ie, some part of my hand will bump the button). I've been playing with the sensitivity and have it close to where I want it (with a case on). Now if only I could chase down the power button sensitivity, I'd be good.
[HTC U12+ Guides, News, & Discussion] tbalden:
https://r.tapatalk.com/shareLink?ur...share_tid=3794664&share_fid=3793&share_type=t

1.15 tw, it will update itself after the zip to 1.21
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
You can run this command and test edge sense and the buttons... open the Phone app and dial *#*#3424#*#* then tap accept.
[HTC U12+ Guides, News, & Discussion] JourNo:
My phone is S-off and super CID, so i can not get OTA update. Now i'm in 1.15. But the button is still the same. I have waited for someone post the lasted firmware 1.21 until now. Tks my friend!
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
Maybe take a look at easy firmware. You'llfind the desired RUU there. But if you're S-OFF you can also simply change the CID to the TW version and thus receive updates.
[HTC U12+ Guides, News, & Discussion] JourNo:
i changed CID already. But no more information about updating :(. I had to try update OTA file via sd card on Recovery Mode, nil help also :(
[HTC U12+ Guides, News, & Discussion] djbutter:
Sadly, I decided to return my U12 right before my return window closed. Was holding out for that update that hasn't arrived yet.

If/when that update arrives stateside and the edge sense/button issues get worked out, I might buy it again. Although... I might jump to the Note 9 (love that S Pen).
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Only way we will know if it was hardware or software issue is if the bad reviewer's post their experience with the latest update cause I haven't seen many of us in here with the same issues as you. I know I have yet to have these issues so from my view it seems to be a device issue. I am basically comfortable with how my U12+ is working now but can always use a battery life improvement.
[HTC U12+ Guides, News, & Discussion] enyaj:
Can you still get official OTA after S-Off?
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
If you got permanent S-OFF you got an engineering bootloader. Don't know how those work with respect to updates via OTA. You'd have to try, and report back here. I got a retail unit which only has temporary S-OFF. That's a quite different scenario.
[HTC U12+ Guides, News, & Discussion] szlevi:
Or, you are just another narrow-minded/too-young/millennial etc to recognize the world is bigger than what you see around you.

I got my U12+ straight from HTC, during their NYC FB event night, never had shadow clicks, never had not working buttons or edge sense, volume buttons always work when screen is off.

Also, unlike you, I already proved that I have the phone, more than a month ago...

---------- Post added at 11:15 AM ---------- Previous post was at 11:08 AM ----------

Not sure what's the point of running different geo firmwares but try our default one (US), it's working fine for me since June.

PS: az amerikai 1.15.6.14.7-rol van szo, nem tudom, merre vannak a linkek.
[HTC U12+ Guides, News, & Discussion] djbutter:
Your baseless accusations are ironic in that they could literally be turned around against you. Just because you don't experience these issues doesn't mean that others (including those in the media) aren't. Also, how would you even know if I were a millenial? :eyeroll:

I have better things to do than to fake post about owning the U12+ or proving it to some random person on the internet.

Grow up.
[HTC U12+ Guides, News, & Discussion] szlevi:
You mean turning around a reply to your first primitive accusation of everybody being a fanboy?

Your lack of logic and civility gave it away. And yeah, thanks for confirming in this post.

Clearly. Like writing childish replies with still no proof but pissed-off, funny attempts to patronize... :cool:

Sure, sure, we get it. :)
[HTC U12+ Guides, News, & Discussion] diamond09:
Could you just stop here and get back to original thread content?
[HTC U12+ Guides, News, & Discussion] djbutter:
Looks like Europe is getting that OTA and performance has significantly improved!

https://twitter.com/alexdobie/status/1021678506869059584?s=19
[HTC U12+ Guides, News, & Discussion] MrN1484:
I hate to be the one... But my buttons seem worse now. Really have to mush the buttons for them to do anything and when the volume does go, it goes a lot. They weren't too bad before, volume up could be tricky if the phone was hot but that was it.

It could also be irrelevant but I started to have call issues this afternoon after taking the OTA, the caller goes quiet then scrambles like an old fax machine.

Hopefully it was just a bad signal area as I can cope with dodgy buttons but not dodgy calls and that's something that my HTC's have always been good at.
[HTC U12+ Guides, News, & Discussion] oooripooo:
After the update my volume down button stops working nearly complete! WTF!!!....volume up and power are much better...
[HTC U12+ Guides, News, & Discussion] shankly1985:
I didn't have any issue before the update with buttons and that remains after the update.
[HTC U12+ Guides, News, & Discussion] diamond09:
Power and Volume down are slightly netter nö, Volume Up needs still a little Mode pressure but for me it is ok after the Update.
[HTC U12+ Guides, News, & Discussion] AtAM1:
No issues before or after... Only noticing improvements. First-batch device here.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Why do people get so angry and offensive when we choose the phone we prefer and they don't like it? It really baffles me.
[HTC U12+ Guides, News, & Discussion] MrN1484:
Day 2 of the update and the reception issue was nothing to do with it, bad area.

My buttons have got this uncanny skill now of only picking the time I want to use them to play up! :) Volume down and power aren't too bad but volume up is the tricky one.

Smoothness and battery seem to be a bit better with the update though and despite the buttons being, well, a bit crap the phone and camera is awesome.
[HTC U12+ Guides, News, & Discussion] djbutter:
If the new firmware fixes/improves the buttons/edge sense/battery life like it claims to, I think HTC should have a sort of "do-over" launch. All the buzz of this phone has died, especially when most of the reviews were scathing.

The Note 9 is coming soon. The LG G7 has already dropped in price by at least $100USD. HTC should drop the price of the U12+, or at least offer a promo (there was no pre-order discount in North America like it did in Europe).
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I really don't see the issue with the buttons so I made a little video to show how easy they are to use.

[youtube]wcp11JVML0o[/youtube]

---------- Post added at 04:25 AM ---------- Previous post was at 03:55 AM ----------

I will make another video showing how easy and awesome edge sense and double tap sides works. It's weird how my HTC U12+ is flawless. I think I still prefer fingerprint scanner on the front though.
[HTC U12+ Guides, News, & Discussion] oooripooo:
Very good idea with the video, I did it so you can see my problem...

[youtube]xD-y0YrIKXs[/youtube]
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Looks like you're pressing both buttons at once when pressing volume up. I just use the tip of my thumb.
[HTC U12+ Guides, News, & Discussion] oooripooo:
Volumen up works quite fine, the volume down is the problem
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I just simulated the way I saw you press your buttons and I have issues with both volume up and volume down.
[HTC U12+ Guides, News, & Discussion] oooripooo:
Have the same problems with the tip of the finger...can make a new video if you don't believe ;)
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I believe you buddy, I'm just trying to show my experience and get this message sorted out.

But it seems to me if people are having these types issues, especially rebooting, and pressing of the edges activate buttons and what not, how this can be a software issue if we're all running the same software? Seems to me it is a hardware issue.

And I appreciate yours and anyone's input. We need to discuss this. My phone is perfectly fine, I worry that this latest update will mess mine up.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
As soon as the area between the two volume buttons gets touched by the finger or the case, while trying to press one of them, the sensor won't be able to detect which button you wanted to press and doesn't recognize it as a press at all. Needs some practice and a good case to get it right. I looked for a case without a recess between the buttons and bought it to avoid such a thing.
[HTC U12+ Guides, News, & Discussion] oooripooo:
I've tried it with a cheap one...horrible

Ordered the spigen one from US. I'll give it all a try because I loved HTC and their perfect hardware since now...

From my point of view it is a hardware problem and I can't understand HTC delivering such a **** for that money!!!

[MENTION=5832952]5m4r7ph0n36uru[/MENTION] you are right, touching between the buttons is the problem. But I've no woman fingers :)
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I haven't had any issues with this case. It works just as good as bare.

HTC U12 Plus/HTC U12+ Case, Coohasisee Crystal Clear Soft TPU Bumper [Shock Absorption Technology] [Drop Cushion] Raised Bezels Slim Protective Cover https://www.amazon.com/dp/B07BXFS4LX/ref=cm_sw_r_cp_apap_W2vS9wrei53zM
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Yeah well from the spigeon reviews, this cheap one is much better.

And I most definitely don't have woman fingers lol
[HTC U12+ Guides, News, & Discussion] oooripooo:
Has anyone tried the spigen tpu case? Seems like they know of the buttons problem ;)
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Yes people have reviewed them in the case thread and stated how they had issues with the buttons as I recall so I'm perfectly ok with my El Cheapo case. I will make a video with it as well to show there is no difference with this case on.
[HTC U12+ Guides, News, & Discussion] holz75:
I tried it as well, and the buttons weren't a problem. Although, the case isn't very screen protector friendly, so I'm sticking with another clear case I've been using.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
One just has to get used to it. Nothing to do with s***. It's only a new tech everyone using it has to get accustomed to. I never had problems ever since I own my transparent blue one, and [MENTION=3795321]LibertyMonger[/MENTION] doesn't seem to have some as well. I don't have woman's fingers as well, if that's of any interest.
[HTC U12+ Guides, News, & Discussion] djbutter:
Is this on the new 1.21 firmware?
[HTC U12+ Guides, News, & Discussion] neofrost37:
Hi mate, i got a little question...how can i know my hardware version ????.... i was looking around the settings and can't find it !. Thank's

---------- Post added at 04:43 PM ---------- Previous post was at 04:36 PM ----------

I have the same problem, i called to HTC and they say's it's hardware problem, that is why monday they colect for repair o change for another one..i'm not sure..

Someone say htc u12+ hardware revision 3 work's great, but i cant find my hardware version if is rev 3 or less to confirm the problem is in just some units.....
[HTC U12+ Guides, News, & Discussion] kickyoace:
go into system then about phone and then go to phone identity hw version will be at the bottom
[HTC U12+ Guides, News, & Discussion] neofrost37:
Thank's for answer mate, my phone not show hardware version, just are there:

- phone name

- model number

- imei 1

- imei 2

- imei sv 2

- device serial number

- slot 1 phone number

- slot 2 phone umber

- slot 1 imsi

- slot 2 imsi

- ip address

- wifi mac address

- bluetooth address

and that's it
[HTC U12+ Guides, News, & Discussion] craigspc:
Yes, 1.21

Thats all the info I have, too. No mention of hardware number.
[HTC U12+ Guides, News, & Discussion] kickyoace:
it should be below bluetooth address you might have to scroll down

im on the 15 base because US still has no update
[HTC U12+ Guides, News, & Discussion] craigspc:
Hmm.. I've had another look, but Bluetooth address is definitely the last in the list on my phone.
[HTC U12+ Guides, News, & Discussion] AtAM1:
If you are not seeing a hardware revision option then you have a first batch device. The option only becomes visible in revised devices.
[HTC U12+ Guides, News, & Discussion] craigspc:
Thanks.
[HTC U12+ Guides, News, & Discussion] craigspc:
Although it's the last thing I feel like doing, it looks like I'll have to contact HTC about my phone next week. Since my initial feeling that things had improved after the update, I keep having moments where the buttons just won't do anything and other times where they work fine