yashsingh1/xdaforums huggingface dataset:
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Yeah that's really odd, it must be a hardware issue cause if I have a phone that works Everytime without any issues, as long as I only touch the button I want to use then there are more out there like mine.

---------- Post added at 06:35 PM ---------- Previous post was at 06:11 PM ----------

Yes from the last video I saw with the issues it clearly shows the placement of the fingers or thumb causing issues. I reproduce it and the same issues happen. Cannot touch other buttons, only the one you want to use. Also I do not have issues with edge sense activating for no reason.
[HTC U12+ Guides, News, & Discussion] petiejay:
button issues

When I do have issues with the button I find pressing edge sense 1 time takes care of the problem.

I have issues with the volume buttons on my slingbox app every once in a while.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I just know from my experience that I would return my U12+ if I was having button issues. Especially since I already know mine has no defects. If I were to use someone else's U12+ and experienced these issues I would know instantly that it is defective. I would have to return for a replacement, at least to know for sure.

If these issues are real and not caused by user error I would have to say it is definitely a hardware flaw and no update will fix it.
[HTC U12+ Guides, News, & Discussion] craigspc:
I do get and agree with your main point in the context of your whole message (not quoted), but at the end of the day they are just buttons. If somebody doesn't like them and tries to trash HTC for them, that's one thing. But let's face it - if we ever reach the point where people need a user manual for buttons..... Well, that'll be the end for HTC.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I just don't get it but have a speculating feeling of what's going on. People are very quick to trash HTC so it can be very easy to be a tad bit lazy and work up an excuse for why the buttons are flawed. We are a creature of habit and some do not take change very easily. Some reviewer's benefit more from other OEM's than they do HTC. If I press these buttons carelessly I can reproduce the issues they speak of. But since day one I was educated enough to know how to press a button so I'm not lying when I say I have yet to run across any of these issues they speak of. The bottom line is you have to press the button you intend to press and that is it. Nothing more. There is no user manual required, just common sense. Now if you are having random reboots and and issues with pressing the sides or ghost presses without attempting to press a button then that would be cause for alarm and for a replacement. I haven't heard much about people replacing their devices but if you trust that these issues are not how this phone really reacts and you want the phone, it would be worth sending in for a replacement cause that is definitely not a software issue. It is just baffling cause I have no signs of any of these issues. If I did I would be sending my phone back. The buttons are different but work like they are supposed to. Period.

---------- Post added at 08:37 PM ---------- Previous post was at 08:10 PM ----------

Do the reviewer's actually show their button issues? Cause I can make multiple videos proving they are either full of it or they have bad devices.
[HTC U12+ Guides, News, & Discussion] craigspc:
Out of interest, would you mind sharing whether your device shows a hardware version in Settings>System>About Phone>Phone Identity? Thanks
[HTC U12+ Guides, News, & Discussion] djbutter:
Looks like Android Central is planning to re-review:

https://twitter.com/alexdobie/status/1023479591812263936?s=19
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I don't get why they don't exchange their device. Make a video of his buttons "crapping out" and have it exchanged.

---------- Post added at 01:07 PM ---------- Previous post was at 12:28 PM ----------

And why would someone need to use the buttons so much? I want to see a video of these buttons crapping out and if it is true why not have it replaced.
[HTC U12+ Guides, News, & Discussion] djbutter:
Actually he did get another unit directly at HTC Taiwan headquarters.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Can you link the source and video of his button issues?
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Yep
[HTC U12+ Guides, News, & Discussion] djbutter:
There's no video (unless you mean the Android Central review). I just recall him tweeting about his experience when he was traveling to Taiwan and exchanging his unit for a new one at the HTC HQ.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
A new review with some redemption. Although I still disagree, I'm still on the old software and still have absolutely no issues whatsoever with the buttons and especially absolutely no hard resets or ghost presses. Making a new video now to show that.

[youtube]EMcB3ZTWXmA[/youtube]
[HTC U12+ Guides, News, & Discussion] djbutter:
Oh wow just as I was replying to you! Haha
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Here's a new video I just made. Tried to trigger ghost presses and couldn't do it. Any mis-taps or mis-squeezes is only because I was looking at my phone through the camera lens. No issues before the new update.

And check out how awesome my PhantomSkinz looks. :D

[youtube]l76X4pbXz1E[/youtube]
[HTC U12+ Guides, News, & Discussion] decodertje:
Its a wrong youtubelink ?

Grtz
[HTC U12+ Guides, News, & Discussion] craigspc:
Thanks. Interesting to see that your device shows hardware revision 3, which is what another member mentioned in his post. Mine doesn't show anything. I'll contact HTC about my issues and let everyone know what they say.

---------- Post added at 10:01 AM ---------- Previous post was at 09:58 AM ----------

Wow. That's entirely different to how my phone reacts. Nice

---------- Post added at 10:40 AM ---------- Previous post was at 10:01 AM ----------

Well, the call to HTC went well. They recommended trying a factory reset. It was a perfectly friendly call, but as soon as I mentioned that I'd factory reset multiple times (also once since the update), I conveniently ended up at the post call survey - suggesting that the agent hung up.

---------- Post added at 10:42 AM ---------- Previous post was at 10:40 AM ----------

Either that, or the guy had a phantom button press himself. :confused::crying:
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Why do you say that? It's a link to the video I made. Maybe try again?

---------- Post added at 10:03 AM ---------- Previous post was at 09:55 AM ----------

I'd try to get to tier 2, tell them you already went through the trouble shooting and need to get this resolved asap.
[HTC U12+ Guides, News, & Discussion] craigspc:
Ok. I’m leaving it for today. Called again, and got cut off at exactly the same point (when I mentioned that I’ve already reset the phone etc). I was being really friendly on the phone, so they’re not hanging up because they are talking to a rude customer. I don’t know what’s really going on, but from this end it feels like they just want to send you away with troubleshooting tasks, or cut you off in the hope that another agent will have to deal with the issue when you call back. I wish I’d ordered the phone through amazon.

Edit: I can add that the people on the other end of the line haven’t been unfriendly either. It’s just that I get sent through to the post-call customer survey as soon as I tell them that I’ve already performed the tasks that they suggest. Gutted :(
[HTC U12+ Guides, News, & Discussion] djbutter:
I don't think anyone is doubting that you have a working device, but it's clear that several of us do (or in my case, did, since i returned it).

Looks like the new firmware has fixed them tho, based on the new review. Although, some people here are reporting new problems.

I saw that US owners are getting the update now. I'm very curious to see what the results are!
[HTC U12+ Guides, News, & Discussion] craigspc:
Deleted. I thought you had a working device back.
[HTC U12+ Guides, News, & Discussion] djbutter:
I was able to return mine to Amazon. I'm waiting for the final verdict on the latest updates. If all is well, then I'll buy it again, cause no other phone seems appealing enough to me (LG - not the best in any major category other than sound; Samsung - bixby/lag; Pixel - notch/no micro SD/4GB RAM).
[HTC U12+ Guides, News, & Discussion] djbutter:
More (good!) US impressions with the new update:

https://www.zdnet.com/article/htc-issues-u12-plus-update-to-address-haptic-button-and-battery-issues-first-impressions/
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Yeah but the reviews were stating the button issues as fact and making it appear it was with all devices but in reality it seems it was not and only a minor amount of devices. No one was showing definitive proof either way.

Installing my update now, I just hope my buttons do get better and not worse. I would agree that raising or lowering volume was not smooth, but they worked Everytime.

---------- Post added at 10:09 PM ---------- Previous post was at 09:41 PM ----------

The volume up and down move more fluidly, not as choppy as it was. That's all I can tell so far.
[HTC U12+ Guides, News, & Discussion] Harpic_WC:
Unfortunately the last update solved nothing for me, I should have sent it back before the end of the return period now I have to use the warranty and waste some weeks. It's probably a problem in the frame.
[HTC U12+ Guides, News, & Discussion] schmeggy929:
Latest update for US seemed to fix the ghost touches. The ghost touches would only happen after 30 minutes or so playing UNKILLED. The volume would lower, have not had that problem happen since updating. Volume buttons always worked for me, true volume UP does needs a bit more pressure than volume down. No other issues on this phone.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
That's great to hear. I was wondering about J. Williams and his review of video recording, how he says the U12+ overheats. Can anyone confirm this? That's his reason for not liking the phone.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
Well today I recorded in 4K@30fps, and 32°C inside my room. Recording stopped after a little more than 9 minutes due to potential overheating. In my opinion that's quite normal behavior. So nothing I'd worry about.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
I just read a few articles that state most flagship phones will record at 4k for as long as you have enough storage space.
[HTC U12+ Guides, News, & Discussion] mawoods75:
I can confirm LibertyMonger's experience with the buttons... I've had my US Unlocked 128gb model for 5 days now and have yet to have a single ghost press, random reboot, errant volume adjustment, etc. I do concur with some prior comments in this thread that the Volume Up button seems to require a little more pressure than the others to register a press but, when I press it, it responds.

Quite frankly, if I had never seen any of the dozens of reviews complaining about these horrible "buttons", I would never have thought twice about them and wouldn't know any differently. They work exactly as I would expect a mechanical button to work and they have given me absolutely ZERO issues. No ghost presses from frame sides/corners, either. Honestly, that's a relief - my one apprehension about the phone was the buttons and, for me anyway, it turns out that's a non-issue.

For what its worth, I'm on hardware version 3 and software version 1.15.617.4 - I do have the OTA waiting to be downloaded, but haven't done it yet. I've seen some comments where the OTA actually caused issues with the haptic buttons that were working fine prior to the update. Guess I'll find out when I get home tonight and am back on Wi-Fi.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
Yes they all started to get rid if the 6 minutes capping if you do on 4K@30fps, but this doesn't change anything with the heat problem if it it that warm outside as currently is in my region. If I'm in an area that's air conditioned well, at say 24°C at max, it doesn't stop due to overheating. But at 34°C on the outside it gets hard work for the heat dispersion on every device.
[HTC U12+ Guides, News, & Discussion] Aaron508:
I keep having an issue with the button down phantom press. It continually presses down placing the phone in "DND" mode. It only happens when I'm holding the phone with my right hand and after or during the edge sense is activated. The phone already received the recent "button fix" update.
[HTC U12+ Guides, News, & Discussion] AtAM1:
Did you try recalibrating your edge sense squeeze force level after the update? Try setting it to level 3 or 4 and test again.
[HTC U12+ Guides, News, & Discussion] Aaron508:
I also notice it doesn't matter weather or not my phone had a case on our not. It's rather annoying. It happens randomly. But always if I'm using my right hand.

---------- Post added at 06:53 PM ---------- Previous post was at 06:50 PM ----------

I'm going to try doing that. I have it low so I can squeeze at a softer level. I'll up the pressure see if that helps.

---------- Post added at 07:00 PM ---------- Previous post was at 06:53 PM ----------

Does the setting also adjust/ affect the volume buttons?
[HTC U12+ Guides, News, & Discussion] AtAM1:
No, the button pressure settings are set by HTC.
[HTC U12+ Guides, News, & Discussion] Aaron508:
It keeps happening. Even at the higher level. Thanks for the recommendation. Justin wondering if this is common, or of my phone is defective or something.
[HTC U12+ Guides, News, & Discussion] lexorcist:
I discovered a flaw in my unit... When I press on the back of the phone, somewhere between the camera/fingerprint scanner and the volume buttons, the screen goes on and off and I feel the phone fibrating like pressing one of the buttons. And this is with the update installed and with or without case.

Anybody else?
[HTC U12+ Guides, News, & Discussion] AtAM1:
Are you using a case with your phone? If not, then my recommendation to you would be to contact HTC and request a phone replacement as I am not experiencing this issue with or without a case (tested with Poetic Karbon and Spigen's cases for the U12).
[HTC U12+ Guides, News, & Discussion] craigspc:
If you are applying any kind of pressure that flexes the phone, it is possible to trigger a button/Edge Sense reaction. However, I have noticed an interesting ‘characteristic’ to this phone, which may or may not be by design. It also results in what could be perceived to be a phantom press of the power button if you are using certain cases in certain ways.

Most phones seem to have some kind of magnetic sensor that is used to turn the screen off when you close the lid on a case. But this phone (or at least my phone) appears to have such a sensor on the left hand side instead of the usual right. As a result, I can’t effectively use any case that folds open to form a stand (kickstand case?).

Firstly, using such a case as a stand turns my screen off (because the magnet comes too close to the left edge). Also, these cases tend to fold open from half way round the back, so I personally (when in landscape mode) like to use them as a holding support by letting the back part feed through my fingers. In that scenario, the lid is hanging down, right behind that left edge. If it flaps too close to the device - it will turn the screen off. And if the contact is only brief, the screen will go off, then immediately come back on to the lock screen.

This seems harder to explain than it actually is, so I hope that makes sense.

Addition: I only figured this out when using the phone (without a case) on the sofa with an iPad on my lap. I was using the phone in landscape mode and noticed that every time The phone came close to the iPad case it was turning off.

Addition 2: I forgot the mention that 5 times out of 10, google maps shows me that I’m walking backwards and apps like sky map (used it for the recent lunar eclipse) permanently tell me that I need to recalibrate the compas. I suspect that the case also had something to do with this.
[HTC U12+ Guides, News, & Discussion] Harpic_WC:
Same for me for with the false power button press and also the volume down when bending the top left of the phone, seems the only solution is to send it back and hope to get a good unit in return.
[HTC U12+ Guides, News, & Discussion] lexorcist:
I'm out of return period unfortunately. I'll let like it is, if it annoys me too much I'll send it for repair.
[HTC U12+ Guides, News, & Discussion] Ndaoud360:
Buttons were fine before and after ota but better after. BUT put a case on that and the buttons are bad. Sometimes buttons dont press or too hard, and sometimes they're perfectly fine. I don't get it. They need a setting to toggle sensitivity for that and for double tap edge sense.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Mine were perfectly fine before and seem fine after, holding volume down or up seems to be smoother after but when I booted into bootloader and download mode, volume up and down pressing was not getting recognized multiple times. That worries me a little.
[HTC U12+ Guides, News, & Discussion] tbalden:
In that case do a squeeze, and it will work after in boot loader or download mode.

There's some tricky logic behind this sensor so it works best on system booted, but I never got really stuck in the other modes either
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
It seems double tap to wake is less responsive since the update.
[HTC U12+ Guides, News, & Discussion] sbiricuda:
For those who got the update:

would you say there's a major improvement in sensitivity? Or do you feel like the over-sensitivity of the button is still there?

I was going to buy this phone, then I stumbled upon this discussion. There is no physical shop where I could try the phone in my hands, so I can't make up my mind about what to do.
[HTC U12+ Guides, News, & Discussion] holz75:
I haven't noticed a difference in sensitivity. It's just that my volume down button is wayyyy inconsistent now. It was better before the update, but there's another update on the way already.
[HTC U12+ Guides, News, & Discussion] lexorcist:
I'm starting to understand some of those reviews... My power button seems to get worse by the day. Sometimes it's just dead, no response how hard I press. I've put a power button in my navigation bar so I switch off the screen with that! I'm awaiting the latest update, otherwise I've to put my phone in repair. Not my favorite thing to do reading all the horror stories about HTC support.
[HTC U12+ Guides, News, & Discussion] sbiricuda:
Is there a due/expected date for this update?
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
The Cleanslate kernel seems to have made the buttons much better.
[HTC U12+ Guides, News, & Discussion] oblivianz:
In a similar boat. Mine's not getting worse, but at times the buttons are just 'dead' and are unresponsive. It gets annoying as I sometimes forget to turn the media volume down and the speaker goes quite loud in public. Quite embarrassing not being able to turn the volume down because buttons are unresponsive sometimes. Running 1.25.709.4

'
[HTC U12+ Guides, News, & Discussion] sbiricuda:
I have just got mine.

First impression about buttons is okay. I will keep on focusing on the button experience to figure out if they get annoying in daily use. So good so far.

The power button, despite being the lowest of the three buttons, is not low enough to be triggered accidentally. And it is true that you still need to press it to activate its function, brushing against is not enough.

This is what I can say after little use out of the box. I hope I won't have to update this feedback for the worse.

I am writing this for all those potential users who may worry about the usability of the buttons, like I did before buying the phone.
[HTC U12+ Guides, News, & Discussion] lexorcist:
So now using the latest software update on my U12+. Power button did get much better, but the volume buttons... I can't even change the volume while the screen is off!! :(
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
Are you talking about while music is playing or just with the screen off? Cause there's no sense in changing volume with screen off when there is no sound playing. It works for me.
[HTC U12+ Guides, News, & Discussion] Adamzr2:
Squeeze bootns

So I have owned every HTC phone for ATT since 1999. I even owned a HTC from TMobile. Having said that, I am a fan boy ….Coming from a U11 to this u12+, I am greatly disappointed. I ordered directly from HTC, did updates..the squeeze buttons are absolute trash. I have already called for a replacement because I thought it was defective. But after reading these posts I am guessing its a design issue. no changes in sensitivity work, it shuts off on occasion, volume gets adjusted and most often just doesn't work. And mine in particular leaves the blue bubbles on screen for seconds after pressing. The u11 worked great! no issues. u12+ is a fail. I will see what the replacement does and update.

As for the comments that 'its the software/does he even have one', get over yourself. the phone seems to be flawed.
[HTC U12+ Guides, News, & Discussion] ua7aspec:
Since update, has anyone's smart rotate stopped working? Mine is on, but rotates like any other phone (while grip is in portrait, i turn and it rotates). Worked before last update. Tried toggling setting.
[HTC U12+ Guides, News, & Discussion] sbiricuda:
After a couple of weeks of use, I'd rather say that YOUR phone seems to be flawed. Which is very disappointing, I can totally understand how frustrating it must be. I would be frustrated as much If I were you.

My U12+ works great. I was really worried about these buttons because of all the stuff I had read about them. Then I decided to buy it.. and I'm very satisfied so far. I still don't think that the buttons are a meaningful innovation, or just an innovation at all.. but they work on my device. Flawlessly. Not too sensitive, not to hard to press. Edge sense is a little tricky, but I guess it is all about getting used to how to squeeze properly.

I don't have button-related issues. I have a couple of other problems with the phone functionality (specifically, LED blinking even with no notifications, double time shift displayed on the display when sleeping and rotation that doesn't turn off the incoming call volume), but none of them seems to be hardware related. And buttons are definitely not a problem on my phone so far.
[HTC U12+ Guides, News, & Discussion] LibertyMonger:
LMAO go buy another phone and move on. There's absolutely nothing wrong with the buttons.
[HTC U12+ Guides, News, & Discussion] Adamzr2:
I will always buy HTC as long as they are in business. But this design is poor. I will update when the replacement device arrives.
[HTC U12+ Guides, News, & Discussion] craigspc:
I received another system update last week, and though I haven’t done any specific testing - I haven’t yet had any more trouble with volume control not responding in landscape mode
[HTC U12+ Guides, News, & Discussion] tbalden:
Which update is that, software version?

Thanks
[HTC U12+ Guides, News, & Discussion] dlorde:
Works OK here. The only problem I have is that Edge Sense occasionally fails to respond - usually when I'm trying to get a photo...
[HTC U12+ Guides, News, & Discussion] ua7aspec:
Current software number is 1.25.617.4 for me. I think 2 updates since opening the box?

Anyone on anything different? Hoping pie comes sooner rather than later!
[HTC U12+ Guides, News, & Discussion] mauiblue:
I just got my phone a couple days ago and yes when I first ran the phone, it updated a couple times to the same software version as yours.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
You definitely didn't read much about pie. There are more than a dozen bugs which are clearly downsides that got to be fixed first. I'd never update sooner. Google got to do its work correctly first.
[HTC U12+ Guides, News, & Discussion] ua7aspec:
Pie works fine on my pixel 2xl so def no MAJOR issues.

And OnePlus and Nokia (Nokia!) rolling out already