yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] Haseeb ashfaq:
Unable to contach with huawei uk support

I am trying to contact woth huawei uk support but i am unable to contact with them amd when i want to chat online it show we are closed. I am from pakistan and i have p20 pro clt l09c782 modle.

So any one help me that how can i contact woth them. I mailed them many time but no get any response ny them
[Huawei P20 Pro Guides, News, & Discussion] andreasermones:
I confirm I received update version 159 on EE.

My GF's C782 on branded Vodafone UK, received 162 and turbo update two weeks ago...

EE is fast asleep I am afraid...
[Huawei P20 Pro Guides, News, & Discussion] bobsie41:
I you sure your girlfriend's device was c782?

Many Vodafone contracts were given the European model.

I have a c782 on Vodafone and I am still on .133
[Huawei P20 Pro Guides, News, & Discussion] andreasermones:
I asked her the exact same question, then we looked into settings and confirmed it was a C782...
[Huawei P20 Pro Guides, News, & Discussion] Haseeb ashfaq:
Can u share snap shot of setting firmware version
[Huawei P20 Pro Guides, News, & Discussion] serseri22:
Just received an update 159 on uk ee C782
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Lucky you! I'm still waiting....
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Still on .133 :crying:

C782 (O2 UK)
[Huawei P20 Pro Guides, News, & Discussion] jaju123:
I also got 159 yesterday. My phone is unlocked with virgin sim.
[Huawei P20 Pro Guides, News, & Discussion] HellDiverUK:
Also got .159 a few days ago on EE.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
I've still got nothing! O2 C782
[Huawei P20 Pro Guides, News, & Discussion] Stewiebrown:
EE still no 159?
[Huawei P20 Pro Guides, News, & Discussion] Shipmate:
Still on 133 EE UK Locked phone.

At least if an update arrives soon it means we get a terrible once every 3months Google security updates for android. Google releases security updates at least monthly. We are massively behind.

I wish either EE or Huawei would acknowledge who is actually responsible between the two for this?
[Huawei P20 Pro Guides, News, & Discussion] dog121:
Huawei is getting slated by the UK government at the moment the way things look we won't get any updates
[Huawei P20 Pro Guides, News, & Discussion] maddoguk:
I don't think they help their own cause by releasing kernels that are different to the ones on the phones. They are a very shady company.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Well at this rate I'll be using bootloader unlock code, I didn't really want to.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
At least the CLT-L09 (C782) is getting the update, the CLT-L29 (C782) sold by three uk is not scheduled for any update and neither three or Huawei will give a truthful reason of why
[Huawei P20 Pro Guides, News, & Discussion] Haseeb ashfaq:
Update 159

Update available for l09 c782. 8.1.0.159 but still missing gpu turbo.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Good-ish news. Firmware finder is saying that .159 update is approved for installation, but the phone says otherwise LOL, (C782 O2)
[Huawei P20 Pro Guides, News, & Discussion] Gitbags:
159 received earlier today on EE.
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Finally got the 159 update
[Huawei P20 Pro Guides, News, & Discussion] bobsie41:
Which network?
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
EE!
[Huawei P20 Pro Guides, News, & Discussion] Shipmate:
Just got EE UK update 159.

It took 3 months since last update and security update went from September's to October. They can't even release the current security updates remotely on time. Never mind any system updates.

It should be December's update by now!

I wonder if we'll get android 9 in 2019?

They are crap at updates.

So we can expect the December 2018 security updates sometime in march 2019 or so.

Really poor service.
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Is it Huawei or EE that's slow?
[Huawei P20 Pro Guides, News, & Discussion] dog121:
EE are the slow ones Huawei is pushing out the updates..
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Well according to Huawei, it's the UK government. They have to approve the updates, then Huawei start sending them. But tbh I don't know who to believe, this will probably be my last Huawei device, unless they get rid of UK version firmware. I'm on O2 and not heard anything about others on O2 getting .159, only EE so far have been getting it
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Just received 159

02 UK

:svetius:
[Huawei P20 Pro Guides, News, & Discussion] cz.marcin:
Just got 159 O2 UK c782
[Huawei P20 Pro Guides, News, & Discussion] Clewis94:
Android 9 now in FF!!
[Huawei P20 Pro Guides, News, & Discussion] oxfordmark:
A newer version than C432!
[Huawei P20 Pro Guides, News, & Discussion] cz.marcin:
On our phones 14th of February then
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Just got .159 on O2, could be February next year then!
[Huawei P20 Pro Guides, News, & Discussion] bobsie41:
Just received .159 Vodafone UK c782
[Huawei P20 Pro Guides, News, & Discussion] Neal84:
Pie now showing on FF (EE) UK
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Will Android Pie have the gesture where you swipe up to exit an app on the P20 Pro?
[Huawei P20 Pro Guides, News, & Discussion] warface:
What happens if you download the full ota from FF?

Will it not install?

Can you brick your phone?
[Huawei P20 Pro Guides, News, & Discussion] Clewis94:
It doesn't work, used to on older Huawei devices. All FF can be used for is looking up new firmware.

Based on all the updates so far, it's usually 2-4 weeks after a firmware appears on FF it starts to roll out on unlocked devices.
[Huawei P20 Pro Guides, News, & Discussion] bobsie41:
.159 took nearly 2 months.
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Probably be four months for Pie
[Huawei P20 Pro Guides, News, & Discussion] Magic-design:
With o2 and still on. 33 - anyone else not updated yet?
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Just checked firmware finder and can see Android 9.0 listed for C782.

The firmware still needs approving but expecting to be on our devices sometime when Galaxy S10 is released. (February). :)

I am seriously contemplating going back to Samsung:

Need the 4000mah battery minimum

Great Camera with 4k 60fps Stabilisation

Front Camera needs to be a bigger sensor and sharper even though it will be hole punched into the screen.

Just checked firmware finder and can see Android 9.0 listed for C782.

The firmware still needs approving but expecting to be on our devices sometime when Galaxy S10 is released. (February).

I am seriously contemplating going back to Samsung:

Need the 4000mah battery minimum

Great Camera with 4k 60fps Stabilisation

Front Camera needs to be a bigger sensor and sharper even though it will be hole punched into the screen.
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Samsung phones have input lag. There's a noticeable lag between pressing the app and the app actually opening.
[Huawei P20 Pro Guides, News, & Discussion] miro_sbl:
Since obviously update dates depend on the carrier.. what if I put EU SIM card on my UK (unlocked) phone (clt-l09)?
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
the clt-l29 159 C782 update has finally arrived on FF, just waiting for that to be approved, this contains the EMUI 9 update for dual-sim users
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
I decided to got ahead and update my EE supplied CLT09 728 using funky Huawei. now running 9.0.0.168.

Few observations:

Touch screen is more responsive, and everything generally seems a bit more snappy

Gestures are present, though the "home" gesture seems to show the task switcher animation before going to home - a bit naff.

""digital balance" features for screen time etc are present

Refreshed look: notifications, volume control next to button. VoWifi Icon (where applicable)

Negatives:

stabilisation switch is missing for video, so forced always on. Not always desirable due reduced FoV.

Still no stabilisation above 1080 30fps - Appalling for a flagship. I really hoped they'd fix this.

Still no double-click power for camera

Certain UI elements are still not resized properly when changing "display size" setting. Looks like Huawei will never fix this :(

Something weird going on with very high ISO photos. Get a "starry sky" effect - seems the processing of the raw doesn't deal with all the noise properly.

"Power save" location mode no longer present (Android pie issue) this leads to mega battery drain on all location requests

Too early to comment on battery drain, subjectively worse, but I've been fiddling with it more than usual so won't draw any conclusions yet.

So a few new features, a few new bugs, old bugs not fixed - meh.
[Huawei P20 Pro Guides, News, & Discussion] miro_sbl:
Is the OEM unlock greyed out in developers options?
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
I had it enabled before performing the update, it has remained enabled, and is NOT greyed out for me. I've toggled it off an back on to be sure.

I CANNOT confirm if it would be greyed out after a factory reset, or if not enabled for the update.
[Huawei P20 Pro Guides, News, & Discussion] miro_sbl:
Thanks, maybe it was only beta issue, who knows.

I wouldn't risk factory resetting btw
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
I won't be :)

Hopefully Funky can get their hands on a rollback firmware too
[Huawei P20 Pro Guides, News, & Discussion] miro_sbl:
I saw that they are offering update through erecovery without unlokcing the bootloader... Hows that possible, did you update by thins method ?
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
Yes I did.

Basically you update your router DNS settings to trick the phone into thinking its getting a recovery-image package from Huawei, and actually it picks it up from FH installs on the device. It's not cheap, but convenient if you don't want to / can't unlock the BL.
[Huawei P20 Pro Guides, News, & Discussion] miro_sbl:
I contacted funkyhuawei asking them what version of EMUI 9 they can install on my CLT-L09c782 and they actually said that I should install CLT-L29c432 9.0.163.. which is strange

Is that the version you installed.. isn't that gonna rebrand my phone?
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
No!!!!!! They told someone else that and it bricked their device.

They have 9.0.0.168 for clt-09 782, use that and nothing else.

Good luck.
[Huawei P20 Pro Guides, News, & Discussion] miro_sbl:
Thanks!

Also there is 9.0.0.168 in the firmware finder for clt-l09c782. I might go for it since I ordered my bootloader unlock code, but I'm afraid of all this OEM locking thing going on and maybe I should wait for a version that is comfirmed that doesn't disable it.

Just wanted to see what funkyHuawai gonna say. I asked them why they recommend a firmware that isn't for my phone and now I'm waiting for their response. I'll post after they give me an explanation
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
Oops sorry, .163 was a typo in my original post - it is indeed .168 - apologies for any confusion!
[Huawei P20 Pro Guides, News, & Discussion] Clewis94:
Anyone know if this works? And how to do it? New update method with firmware finder.
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Intrigued myself. Seems to be the new method seen on here now updated in the app itself.

If you give it a try let me know if it works! :svetius:
[Huawei P20 Pro Guides, News, & Discussion] srw985:
Consensus on Reddit is that it doesn't work on 8.1, though people with EMUI 8.0 have updated to 9.0 without losing data, unlocking bootloader, or rooting. It just works.

My P20 Pro has been on 8.1 since I bought it and I assume others are the same.

Firmware Finder says it works on all versions except 9.0 with 9.0 support coming soon, but says unsupported version when you try it on 8.1.

Perhaps 8.1 needs the same fix that 9.0 does. Perhaps the app incorrectly flags 8.1 as unsupported because it's checking for <=8 rather than <9 for some internal supported version check. Either way, hopefully this will work soon for us after an update, but not yet.
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Just updated using the Firmware Finder app

Upgraded from .159

Worked perfectly on my c782 :svetius:
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
How?? what network you on or are you rooted?
[Huawei P20 Pro Guides, News, & Discussion] warface:
I'd say he was on O2 UK...
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Nope no root, locked bootloader and O2 UK

When you click "check availability"hold it for a couple of seconds and it should say the firmware is approved like below.

I then made a WiFi hotspot on windows 10 and entered the DNS that was displayed on firmware finder, connected my phone to the hotspot, booted to eRecovery and installed
[Huawei P20 Pro Guides, News, & Discussion] rockitman:
Cool I'm on O2 will give this a try in the morning
[Huawei P20 Pro Guides, News, & Discussion] mickrick:
Has anyone here successfully updated their C782 to pie using the version available on firmware finder?
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Yes I did it yesterday, worked great

?
[Huawei P20 Pro Guides, News, & Discussion] rockitman:
Can't change the DNS setting on my sky router they've locked it out.
[Huawei P20 Pro Guides, News, & Discussion] bobsie41:
How did you get firmware finder on your phone to show as firmware approved?

When I start the erecovery process in the firmware finder app, I cannot get the pie firmware to show as firmware approved.

I completed the erecovery process and it just downloaded and reinstalled my current .159 Oreo firmware... I am on Vodafone, if that makes a difference
[Huawei P20 Pro Guides, News, & Discussion] 00mpollard:
Make sure you have your DNS settings changed before you run the app, click check availability for a couple of seconds and it should come up as approved :svetius:
[Huawei P20 Pro Guides, News, & Discussion] bobsie41:
I have a mobile hotspot set up on my windows 10 pc.

When I click on availability of the pie firmware in the firmware finder mobile app, I can get it to approve for installation by holding the button down for a couple of secs however, when I start the install by erecovery process in firmware finder I cannot get the firmware to approve.

I carried on regardless and my erecovery downloaded and reinstalled 8.1.0.159 firmware. :(
[Huawei P20 Pro Guides, News, & Discussion] lobbanal:
I had the same issue and was starting to download my current firmware. Cancelled it and eventually got the dns to work and approve firmware. Now I've got the right firmware (Charlotte) but won't go past 0%. Any ideas? Wonder if the previous part download causing an issue?
[Huawei P20 Pro Guides, News, & Discussion] qlq:
I have got a Charlotte-L09 9.0.0.159(C782E3R1P9) in recovery mode, not the 168. Should I install this 159 one?
[Huawei P20 Pro Guides, News, & Discussion] dog121:
Yep that's the right one it will change to 168 after installing
[Huawei P20 Pro Guides, News, & Discussion] qlq:
Many thanks. 9.0 on the board.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Still not willing to risk the update unofficially.

Looking to sell P20 Pro within the next month and maybe go for S10 / P30 Pro but all will depend on Selfie Camera quiality. The one in the P20 pro is one of the worst ive come across

My Wife has a Mi 8 and her camera is 100 times better and not a overexposed wash out
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Downloading as we speak. Took a couple of attempts to get DNS working properly. It's slow going at 18%after 10 minutes but hopefully worth the wait.
[Huawei P20 Pro Guides, News, & Discussion] Clewis94:
9 out now!!!

Edit: 4.4GB (unlocked p20 pro)
[Huawei P20 Pro Guides, News, & Discussion] sPEADy:
What are the first 4 Digits of your IMEI? If you could please share. Thanks
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
Im on EE... explain yo self lol
[Huawei P20 Pro Guides, News, & Discussion] michal_alton:
Damn... Flat battery :( :(

Am on there network.
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Got 9 last night - UK Voda (9.0.0.168 (C782E3R1P9))
[Huawei P20 Pro Guides, News, & Discussion] Neal84:
Did anybody receive gpu turbo with it?
[Huawei P20 Pro Guides, News, & Discussion] The-Last-Hylian:
Does it stop you from using Nova Launcher?
[Huawei P20 Pro Guides, News, & Discussion] Clewis94:
Haven't tried nova but it lets me change launcher.
[Huawei P20 Pro Guides, News, & Discussion] andreasermones:
I have just updated to Android 9 too after doing a manual Search for updates. On EE C782 branded device
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Surely it should be available for all EE devices? I haven't received on mine......
[Huawei P20 Pro Guides, News, & Discussion] andreasermones:
OpI did a manual search for updates and it was there. For once I get this early, lol. New version is 9.0.0.168

I have a question for those who updated:

I don't see the lack of image stabilisation warning for 4k video anymore. Should we assume it is now supported too? Has anyone tried it yet?
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Still haven't got it..... What's improved in this update then?
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
Same man :( everyone seems to have it, been manually checking everyday and every few hours.
[Huawei P20 Pro Guides, News, & Discussion] krixoff:
Only for Chinese EMUI version.

Envoyé de mon CLT-L09 en utilisant Tapatalk
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Still nothing here on EE....
[Huawei P20 Pro Guides, News, & Discussion] mikber18:
I just got my Pie update over the weekend. Quite impressed with the overall improvements. Not a '' brand new phone'' but definetely a polish over the existing product. A very welcome experience.
[Huawei P20 Pro Guides, News, & Discussion] t0mke11y01:
Arrived this morning for my EE c782.
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
So my Mum gets the update but not me.... How does that work?
[Huawei P20 Pro Guides, News, & Discussion] Stewiebrown:
I'm on EE still no update, this is becoming a joke
[Huawei P20 Pro Guides, News, & Discussion] pricey2009:
Yes. Performance mode has been added
[Huawei P20 Pro Guides, News, & Discussion] pablo103:
Finally ... I got an update this morning.
[Huawei P20 Pro Guides, News, & Discussion] dog121:
Performance mode has nothing to do with GPU Turbo.. GPU Turbo hasn't been released in the UK according to Huawei.
[Huawei P20 Pro Guides, News, & Discussion] nibs777:
Just arrived on O2
[Huawei P20 Pro Guides, News, & Discussion] dmillburn:
Finally arrived for me on EE today
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
Just got on EE finally
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
Finally got mine today. How do you turn on adaptive battery?
[Huawei P20 Pro Guides, News, & Discussion] pietroSV:
SLovakia, CLT-L09, still on 8.1.0.161 (C432). Huawei support replied to my email they rolled out EMUI 9 on Dec 18. What a joke. It's more than month of manual daily checking for the update and nothing
[Huawei P20 Pro Guides, News, & Discussion] user4001:
Just got mine and downloaded today. I'm liking it so far despite having to go through every single setting all over again to make sure it's set up right.

The touch response seems to have improved, fast typing seems better to me.

---------- Post added at 09:24 PM ---------- Previous post was at 09:23 PM ----------

Nova Launcher works fine.
[Huawei P20 Pro Guides, News, & Discussion] Stewiebrown:
Got mine yesterday, only issue I now have is the face unlock nolnger works . Doesn't recognise my face, tried wiping cache and removing the face image. Still no luck any ideas anyone?
[Huawei P20 Pro Guides, News, & Discussion] markiok:
New firmware is coming Charlotte-L09C 9.0.0.243(C782E5R1P9) Date: 10-04-2019

A month of waiting for it to be officially.

C782 updates are a tragedy :(
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
I spoke to Huawei live chat the other day he said that our c782 updates should be once a month or every 2 months and i should be on atleast the march update since i haven't had an update in 4 months, i don't believe him and he said that the development team would be investigating why i haven't had an update in 4 months but said it would take a few weeks for them to investigate it and then push the update to me i.e saving their buts because they know they haven't released an update since 9.0 168 for c782, i can't wait for the pixel 4 xl to come out.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
The support advisor lied to you.

UK firmware updates for C782 devices is minimum every 3 months, but as no longer a flagship device they'll probably switch to 6 or 12 months for updates

On another note UK watchdog is back, think we should ask them to investigate
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
Yeah i had a feeling they were lying anyway, i just wish Huawei would be upfront and honest about the C782 variant, UK Watchdog probably wouldn't care as not enough of us to moan about it.
[Huawei P20 Pro Guides, News, & Discussion] shadowgolf:
I'm C782 on Three and currently still on 159, November security patch. Anyone on Three had a more recent update?
[Huawei P20 Pro Guides, News, & Discussion] brockbravo:
I'm C782 on Three Ireland and got 9.0.0.243(C782E5R1P9) on Tuesday with March security updates.
[Huawei P20 Pro Guides, News, & Discussion] brixpaul:
Nope, still on 159 on three [emoji849] as I said on another thread, my wife's s9 it's fully up to date and my daughter's honor 10 lite as well, both on three.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
9.0.0.240(C782E3R2P9) just received on P20 Pro Three UK
[Huawei P20 Pro Guides, News, & Discussion] shadowgolf:
Received the same this morning.
[Huawei P20 Pro Guides, News, & Discussion] andreasermones:
Anyone on EE who has received 9.0.0.240 yet?
[Huawei P20 Pro Guides, News, & Discussion] kingcapning:
Not yet, still waiting im on 168 :(
[Huawei P20 Pro Guides, News, & Discussion] warface:
.255 dropped OTA for me last night. EE, C782.
[Huawei P20 Pro Guides, News, & Discussion] maddoguk:
Slowest updates in history. Can't wait to ditch this piece of ****.
[Huawei P20 Pro Guides, News, & Discussion] oxfordmark:
Rebrand it to C432?
[Huawei P20 Pro Guides, News, & Discussion] maddoguk:
Need to unlock the bootloader first.
[Huawei P20 Pro Guides, News, & Discussion] chrissyyyw:
Which is now pretty much impossible.

If I don't get an update by August my P20 Pro is going and i'll go back to Samsung.

Disgraceful from Huawei.
[Huawei P20 Pro Guides, News, & Discussion] maddoguk:
I'm waiting for the OnePlus 7 to arrive. Should never have bothered with Huawei.
[Huawei P20 Pro Guides, News, & Discussion] warface:
(I'm not having a go here, just genuinely interested)

Why are you SO disappointed that your P20 isn't on the latest update? What are you missing out on that 432 owners have got?
[Huawei P20 Pro Guides, News, & Discussion] maddoguk:
Why do think I am disappointed by the lack of updates? Lack of updates in a minor niggle, I am disappointed by the fact that they have closed the door to unlocking the bootloader, being able to apply ROMs and have root access. EMUI is an awful interpretation of Android and I'll be happy to go back to vanilla build with no complete overload of bloat or restrictions.
[Huawei P20 Pro Guides, News, & Discussion] adamdvd:
Hi,

Could you please attach the screenshot of phone information section? And yours P20 Pro is L09 or L29?