yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Just had a chat with Ben from Huawei.

Chat Transcript

14:46:46 - Server said : Please wait. An operator will be with you shortly.

14:46:46 - Ben said : Hello Matt. My name is Ben how can I help you?

14:47:33 - Matt said : Wondering if you could tell if UK version of p20 pro is taking part in the new beta for EMUI 9

14:47:57 - Ben said : I can check

14:48:25 - Matt said : Ok thank you

14:51:15 - Ben said : Yes, it should be

14:51:25 - Ben said : but there are only 200 testers needed.

14:53:24 - Matt said : As far as I'm aware no UK device has received beta so far, I've had the beta app installed since beta was announced and it says no projects available

14:54:10 - Ben said : I understand, the projects are sent out randomly.

14:55:19 - Matt said : We are talking about C782 device? Because only C432 has it so far

14:56:04 - Ben said : The C782 devices will be updated to C432

15:00:16 - Matt said : Ok, we'll that would make things alot easier. This is my first Huawei device to be carrier restricted. Do you know when this will be happening, and how it will change customisation numbers. Only way to do this normally is with unlocked bootloader which is no longer possible

15:00:55 - Matt said : I've been doing some research.

15:01:29 - Ben said : I can check that if you give me your IMEI from Settings > About Phone

15:02:12 - Matt said : IMEI:86************* SN:LC**************

15:02:24 - Ben said : thank you

15:03:03 - Ben said : what build number do you have?

15:03:52 - Ben said : The latest was launched on the 17th of September, the Charlotte-L09C 8.1.0.156(C432). This will take about one month since launch to arrive, if not, we can try to push it to your device from our end.

15:04:22 - Matt said : CLT-L09 8.1.0.131(C782)

15:05:10 - Ben said : Alright, you should receave these updates soon, if not, we can help. But, only after one month.

15:06:13 - Matt said : Ok, and this will then change my device from C782 over to C432. Or will that come later?

15:06:37 - Ben said : It should come with the latest update.

15:07:35 - Matt said : You don't sound 100% on that, should come but your not sure

15:08:10 - Matt said : Why make these changes in the first place?

15:08:50 - Ben said : If it does not come trough in one month since the update was released we can make a request to push it to your device

15:08:50 - Ben said : If it does not come trough in one month since the update was released we can make a request to push it to your device

15:09:52 - Ben said : This are our procedures.

15:11:59 - Matt said : Ok, thank you. So to clarify, on the 17th October if I have not received update c432b156 I contact you guys again?

15:12:37 - Ben said : Yes, exactly.

15:12:47 - Ben said : Thank you for your time.

So do you reckon he's tell the truth? We might not need to unlock bootloader to go over to C432, but I'll believe it when I see it!
[Huawei P20 Pro Guides, News, & Discussion] g_oral:
I have started a thread on UK official forum. Please like and comment. We should be seen by huaweii

https://uk.community.huawei.com/smartphones-8/huawei-p20-don-t-receive-any-security-updates-347
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
I think I got the same dude.

Chat Transcript

09:03:25 - Server said : Please wait. An operator will be with you shortly.

09:03:27 - Ben said : Hello Jordan. My name is Ben how can I help you?

09:03:45 - Jordan said : Hello Ben. I'm wondering when the next software update will be available?

09:04:26 - Ben said : I can check, if you give me your IMEI from: Settings > About Phoner

09:04:30 - Ben said : Phone*

09:05:15 - Jordan said : 8***************3

09:05:44 - Ben said : Thank you, checking now

09:07:07 - Jordan said : It seems to be that the updates aren't very fast as opposed to the C432 variant. I don't think I have the GPU Turbo update yet.

09:08:13 - Ben said : what build number do you have? the latest build number was released on the 17th of September

09:08:24 - Ben said : Charlotte-L09C 8.1.0.156(C432)

09:08:38 - Jordan said : 8.1.0.131. (C782)

09:08:38 - Ben said : your device will update to the (c432)

09:09:23 - Jordan said : Oh so it will change from C782 to C432? What's the time scale for that?

09:10:15 - Ben said : It should happen in a interval of a month

09:10:23 - Ben said : from when it's launched

09:10:35 - Ben said : if not, you can come back and we can push the pudate to your device

09:10:43 - Jordan said : Which was the 17th? Okay cool. Thanks.

09:10:54 - Ben said : No problem, glad to clear that up

09:11:04 - Jordan said : Is there anyway to push it now?

09:11:50 - Ben said : only after one month

09:12:03 - Jordan said : Okay cool, no problem. Thanks
[Huawei P20 Pro Guides, News, & Discussion] Nerijux:
Have been told the same about being updates to 156 (C432) ??
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
Who was your advisor?
[Huawei P20 Pro Guides, News, & Discussion] Nerijux:
Ben ?
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
I'm starting to think this guy doesn't know what he's talking about. ?
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
I hope that's not the case, I've got my bootloader unlock code, just haven't got around to doing it but hopefully won't have to
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
I tried to get through to someone else but it's still Ben. Does this guy ever sleep?
[Huawei P20 Pro Guides, News, & Discussion] kedge:
Still on 131 on my c782, states no updates available?
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
Same dude, checking every couple of hours though if 133 is lurking.
[Huawei P20 Pro Guides, News, & Discussion] jj03:
Nothing this end. EE UK. Don't wanna. Bother Ben tho. [emoji38]
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
? Got my eyes peeled!
[Huawei P20 Pro Guides, News, & Discussion] dog121:
Strange that u haven't received the update yet I'm on EE and had the update a few days ago.. They must be rolling it out in stages via areas in the UK..
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
So I had another chat with Huawei, this time a guy called Mike. He said that I'd be getting the .133 update start of October. Guys, Ben is an idiot. Probably new to his job and spilled coffee everywhere.
[Huawei P20 Pro Guides, News, & Discussion] Crawshaw09:
i agree Ben is not very helpful at all, i asked him what .133 does. He told me he cannot let me know due to a company policy?? Anyone know what it does? he just said its 2-3gb in size.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Still waiting for 133 also, but I'm on O2. Anyone on O2 got it yet?
[Huawei P20 Pro Guides, News, & Discussion] Stewiebrown:
Have my unlock code thinking of changing to c432 as feedup of waiting for updates. Only thing I'm worried about is Google pay will I still be able to use once I've transferred to c432? Cheers
[Huawei P20 Pro Guides, News, & Discussion] jj03:
Worse than Samsung with the updates and that's going some. [emoji38]
[Huawei P20 Pro Guides, News, & Discussion] Clewis94:
I don't get what everyone's issue is. 133 is my 4th update on this phone. That's decent to me.

We'll see how long after Europe we get android 9, if that takes ages then fair enough. But I'm on 133 with the latest security patch Google has released, that's brilliant from Huawei.
[Huawei P20 Pro Guides, News, & Discussion] Shipmate:
I'm on model Ctl-L09 B131 C782 EE UK with July Google security updates. My phone received this update about a month ago when I received my phone.

I also have a sony xperia xz premium EE phone that gets all the google security updates every month about 6 days after Google release them like clockwork. I don't understand why UK L09 C782 phones don't have the same level of support and speed of firmware updates. And it's an EE phone!
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
It's the fact that other variants seem to be miles ahead.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Still nothing for O2! 133 nowhere to be seen! Roll on the 17th, they are gonna have a lot of people on after 156, we'll see if Ben was telling the truth
[Huawei P20 Pro Guides, News, & Discussion] Macmoc16:
But is it normal that at the end of September we are still at 130?
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
I just recieved .133. EE Unlocked CLT-L09C782.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
That's good, just waiting on O2 to do the same!
[Huawei P20 Pro Guides, News, & Discussion] WillyShatsWig:
Just got .133 on Vodafone.
[Huawei P20 Pro Guides, News, & Discussion] jonboi:
133 just downloading now (O2)
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
I'm with EE and still on 131 like wtf
[Huawei P20 Pro Guides, News, & Discussion] falsivas:
On three network. Downloading to .133 now. Unlocked CLT-L09 C782.
[Huawei P20 Pro Guides, News, & Discussion] rockitman:
O2 UK still waiting for 133. Beyond a joke
[Huawei P20 Pro Guides, News, & Discussion] Shipmate:
Clt-l09 (c782) locked to EE UK still no sign of update. Still on B131. At least EE aren't concerned about prompt Google security patches on their phones. They're not following googles monthly security patch policy.
[Huawei P20 Pro Guides, News, & Discussion] Tamlyn:
Vodafone and still on 131 too.. least it's not just me!
[Huawei P20 Pro Guides, News, & Discussion] SZRacer:
Am on O2 UK and got 133 last week! ??
[Huawei P20 Pro Guides, News, & Discussion] Shipmate:
Currently B156 on non carrier phones (at least in Europe). As far as I know there's No sign of android 9 on beta for uk locked phones. I wonder if we Will we only get one major android update (android P)?

Will we run out of 2 year period for us to get all current updates.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Still waiting for 133 on O2, you would think someone would've pulled there finger out by now. I got this phone day of release
[Huawei P20 Pro Guides, News, & Discussion] user4001:
Still on .131, Three Network.

It seems that all UK Networks are equally bad at rolling out these updates. I'm just imagining what bloat and hacks 3 is adding this time, perhaps a return of the Splash Screen.
[Huawei P20 Pro Guides, News, & Discussion] Magic-design:
Still on 131 with 02 unlocked from cpw
[Huawei P20 Pro Guides, News, & Discussion] leoniedelt:
still 131 from EE. livid.
[Huawei P20 Pro Guides, News, & Discussion] cz.marcin:
.133 updated this morning. O2 UK but phone vendor in hidden menu is Vodafone. Bought from cpw.
[Huawei P20 Pro Guides, News, & Discussion] deebo007:
Just had the .133 update on EE branded and locked C782.
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
EE supplied CLT-09 C782, got the notification for .133 update this morning.

Just states September security patches. Makes me wonder if the UK build is still based on a much older feature update, and missing stuff from the 152/156 releases the C482 models have. Very confusing to know what is going on with these seemingly random build numbers between regions.

Looking forward to my UK device getting Android Pie at some point next summer though..... /sarcasm.

edit: Download from .130 to .133 is 483MB! seems quite heavy for a security patch, Hmmm...
[Huawei P20 Pro Guides, News, & Discussion] Macmoc16:
Have you noticed any other changes beyond the security patches? I too find the weight of the update strange
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
Only had a quick flick through, but I don't see anything of interest.

Maybe there are some under-the-hood changes for performance/battery/bug fix etc. Have to wait and see how it is in usage, though I don't really have any complaints with day-to-day performance or battery life. Whilst the lack of updates is frustrating, I'm having a much less stressful experience with the P20p than I've had with past devices from the likes of Sony and Samsung. Credit where due, Huawei & Honor devices do seem to "just work" :good:
[Huawei P20 Pro Guides, News, & Discussion] Tamlyn:
Which hidden menu? Wouldn't mind checking this out on mine :) - thanks
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
https://xdaforums.com/huawei-p20-pro/how-to/huawei-p20-pro-secret-service-menu-codes-t3783108
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
it seems even over on the huawei community forum, users are pushing huawei for answers regarding the updates and not getting anywhere

the possible large filesize is that they may need to update some other apps that fail with the updates
[Huawei P20 Pro Guides, News, & Discussion] cz.marcin:
Dial *#*#2846579#*#* and then it's 4 and 3 there after
[Huawei P20 Pro Guides, News, & Discussion] Tamlyn:
Thanks!

Was 3, then 4, for me.. Vodafone, UK for my phone.. also bought through CPW. My update arrived this morning so now on 133 too.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Finally got my .133 update today, O2 (C782), not noticed if anything has changed.
[Huawei P20 Pro Guides, News, & Discussion] leoniedelt:
Same. Just got 133. EE according to that hidden menu.
[Huawei P20 Pro Guides, News, & Discussion] ckckckckck:
How do you get into that?
[Huawei P20 Pro Guides, News, & Discussion] leoniedelt:
One page back, it tells you the *# code to enter. but it's 3, then 4, not the other way around.
[Huawei P20 Pro Guides, News, & Discussion] jj03:
Still awaiting the gpu turbo update yet got the September patch.. [emoji38] Truly pathetic.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
the CLT-L29 C782 has firnware release 134 due (not yet approved) - it looks like the numbering is different between the single/dual sim variants
[Huawei P20 Pro Guides, News, & Discussion] user4001:
Just checked now and update is showing for me, 3 Network. Am not on wifi to install now.
[Huawei P20 Pro Guides, News, & Discussion] ckckckckck:
That would explain a lot.
[Huawei P20 Pro Guides, News, & Discussion] sJazzy:
133 dropped a week or two ago for me, unlocked devices on a Tesco Mobile contract.
[Huawei P20 Pro Guides, News, & Discussion] user4001:
Have now installed 133 on 3 Network. Thankfully no return of splash screen and no unwanted apps added. Seems like 3 have learnt their lesson from trying to get all US Carrier on our asses.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
On the dual sim model you still have the 3 splash screen
[Huawei P20 Pro Guides, News, & Discussion] user4001:
Oh wow. So many different update iterations going on.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yep, it's so annoying

three are now going to be supplying the Pixel 3, I'm just hoping that if I decide to purchase it (not through them) that they don't re-brand it with their splash screen
[Huawei P20 Pro Guides, News, & Discussion] Macmoc16:
Yes, do you know anything about possible updates or do you have to hope for android p?
[Huawei P20 Pro Guides, News, & Discussion] Stewiebrown:
Update arrived last night ee
[Huawei P20 Pro Guides, News, & Discussion] Macmoc16:
Version 150? Omg :eek:
[Huawei P20 Pro Guides, News, & Discussion] Stewiebrown:
Sorry to report 1.33:mad:
[Huawei P20 Pro Guides, News, & Discussion] matt4321:
This is a huge reason I converted mine to an EU model. I got mine from EE in the UK and the updates were dreadful. It's awful that they're months behind.
[Huawei P20 Pro Guides, News, & Discussion] ZeusftW97:
I am on c432, and 152 update. I see that there is 159 update on firmware finder, but I am not receiving it via system updater. :(

Why is it delayed...
[Huawei P20 Pro Guides, News, & Discussion] Theandroidfan:
How do you convert it?

---------- Post added at 11:36 AM ---------- Previous post was at 11:35 AM ----------

Firmware finder doesn't work on my P20 Pro :(
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
134 has been released for the CLT-L29 (Dual Sim) model - just security updates mentioned and 490mb in size.
[Huawei P20 Pro Guides, News, & Discussion] Nerijux:
For those who spoke to Ben few weeks back. Spoke to Kevin today and said that I was promised update to 156(C432) but haven't received it. He took my phone number and said update will be pushed within 10 day!
[Huawei P20 Pro Guides, News, & Discussion] ZeusftW97:
Same.. it doesnt work.. :(
[Huawei P20 Pro Guides, News, & Discussion] matt4321:
There's a guide in the this section sticked at the top. It's called debranding. I converted mine from a CLT-L09(C782) to a CLT-L29(C432). Dual sim doesn't work but it's an EU variant now and I can flash updates from firmware finder for EU devices as they come out
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
Let me know how that goes for ya
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Well according to three, Huawei supply the updates and then three release them can't believe either side.

Was looking at the Pixel 3 and it's becoming more as a reality...
[Huawei P20 Pro Guides, News, & Discussion] qwerty1q:
just got 134 on Three dual sim
[Huawei P20 Pro Guides, News, & Discussion] randomkamikaze:
I got bored of the game that three/Huawei play with updates for the C782 variant so rebranded to C482 and have just flashed the 159 update which includes the October security patches.

Allowing carriers to sit in the middle of updates is completely ridiculous.

Dual SIM and WiFi calling both work
[Huawei P20 Pro Guides, News, & Discussion] jaju123:
How did you manage this? Did you already have an unlocked bootloader?
[Huawei P20 Pro Guides, News, & Discussion] randomkamikaze:
No, it wasn't already unlocked. I requested the code from Huawei before they stopped providing them but only used it for the first time this week.
[Huawei P20 Pro Guides, News, & Discussion] qwerty1q:
Im in similar situation. I request the code before they stopped providing.

I'm in the UK with Three dual sim (c782)

We are about 3-4 behind with all the uogrades. 134 received just yestarday.

Did u use Funky to debrand? Is dual sim and call recording working? I am seriously thinking about giving it a go. How much is it?
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
What method did you use please?

Have you re-locked the bootloader? I believe some banking apps + android pay won't work with unlocked?

Looking at doing the same - but nervous about being stuck on 432 and/or losing features
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
Just spoken to someone called Max regarding what Ben said about pushing the C432 updates to my device. He said he has requested the update to be pushed to my device and it's not guaranteed, also couldn't give me a time frame. He said it is possible to upgrade from C782 to C432. £5 says this never happens.

Also asked about the EMUI 9 beta. He said it launched yesterday but is primarily targeted towards C432. If it becomes available on C782 anyone with the beta app.will recieve a notification to say when it becomes available. I put another £5 on this never happening aswell.

What really pissed me off is he referred to the C432 models as open market devices. Whereas he said C782 is a customized version. Nobody has asked for it to be customized. Douchebags.
[Huawei P20 Pro Guides, News, & Discussion] randomkamikaze:
Yes, dual SIM works. I've got both my 3 SIM and a Vodafone SIM installed. Call recording? What app are you using and I'll test it out for you. I used the guide here and used the latest files in this post here. DO NOT use the files in the original guide as they are older than your current version.

I used the guide and files above. I have re-locked the bootloader and disabled OEM unlock in developer settings and I had passed safetynet check, but for some reason am now failing. All my banking apps work, but Google Pay is not working at the moment
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
they don't know what they are on about as previously they stated the C782 is the open market version for UK users and is the same as what is supplied by the UK networks

Ben was the one that told me to perform a factory reset on my device so i could get the C432 updates on my C782 model, so wouldn't trust what he says
[Huawei P20 Pro Guides, News, & Discussion] stevo_125:
Thanks for the info - the Google pay problem is concerning :-/

One more question - Have you tried unlocking your bootloader again? I've read that the FunkyHuawei rebrand method messes with the oeminfo file such that the bootloader unlock code doesn't work anymore., it's unclear if the same is true of the other method. It would be good to know if reverting back to stock is possible. (ie rebrand back from 432 to 782, which would require a second unlock)
[Huawei P20 Pro Guides, News, & Discussion] randomkamikaze:
I haven't tried again no, as I didn't want to wipe my device again. I believe the Google Pay issue is because although 159 is in Firmware Finder, its not available OTA. I have had SafetyNet pass since I started messing.

No other apps report root, not my banking apps, not Netflix, root checkers say I am not rooted.

I did not use the FunkyHuawei service to rebrand, I followed the XDA guide with the latest firmware files. I only used FunkyHuawei to flash from 156 to 159 via eRecovery rather than flashing the update via TWRP and downloading the ZIP files.

EDIT: I also tried booting into eRecovery pointing at Huawei'servers, not FunkyHuawei's servers and they offered me 156 as my restore package, not 159. Once they offer 159 I believe (and hope) SafetyCheck will pass.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Ah Ben, forgot about him. Might have to sit down and chat with good old Huawei and see who it is I get to speak to this time. I think I've spoken to max before and he said what Ben had told was false but couldn't comment on what his colleagues were telling customers, might have to check the chat transcript lol. Found the bit:

17:34:55 -
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
I think they are all idiots tbh. Haven't got a clue what they're talking about.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Your not wrong, just added what max said about Ben's information
[Huawei P20 Pro Guides, News, & Discussion] Nerijux:
Well I spoke to Kevin last week and he said Ben is correct :eek: he took my phone number and said update will be pushed out manually within 10 days.

5 days gone...
[Huawei P20 Pro Guides, News, & Discussion] JR-P20PRO:
Your old post hasn't updated correctly bud
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
17:34:55 -

---------- Post added at 05:26 PM ---------- Previous post was at 05:25 PM ----------

17:34:55 - Matt said : So he was wrong to inform of this?

17:37:47 - Max said : I'm not in the position to speak on behalf of my colleague, nor can critique a statement. I can only tell you the way updates are working

I would add the whole chat, but it's a bit long