yashsingh1/xdaforums huggingface dataset:
[HTC U12+ Guides, News, & Discussion] k_l_o:
Thanks for the response.

My update was to inform the frustrated group that pre-ordered on May 23rd and used HTC Financing.

Since my previous post, I've just gotten off HTC support, figured I'd call them instead of waiting for them to contact me. Well, unsurprising, the rep wasn't aware that "we're reaching out." He also volunteered they had a meeting this morning regarding the cancelled orders and there was no mentioning of this "reaching out," but they're STILL waiting for a resolution. He suggested give them the weekend, and, hopefully, by Monday, they'll have an action plan(my phrase, not from rep). The updated statement Android Central received was probably a PR statement to cover their asses and make themselves look better.

---------- Post added at 08:48 PM ---------- Previous post was at 08:46 PM ----------
[HTC U12+ Guides, News, & Discussion] OGhoul:
I know I'm low on the totem pole with regards to order of orders, but I appreciate the leg work you're doing.
[HTC U12+ Guides, News, & Discussion] k_l_o:
Figured I can at least annoy them back a little since they're causing so much frustration...
[HTC U12+ Guides, News, & Discussion] holz75:
UPDATE! I chatted with Amazon again, and they told me the item will be in stock on July 1. Who knows what to believe... (I'd upload the photo of the chat, but I can't seem to find where to do it?)
[HTC U12+ Guides, News, & Discussion] Icculus760:
Although my order is still "cancelled" and I have an escalation ticket open with HTC about it, looks like they have acknowledged the issue and assured another site that the "cancelled" orders are still on-track for shipment.

https://www.androidcentral.com/htcs-already-having-shipping-problems-u12
[HTC U12+ Guides, News, & Discussion] JEANRIVERA:
Anyone on AT&T got the device? Your feedback would be helpful....
[HTC U12+ Guides, News, & Discussion] rpianos:
Well I had the cancelation glitch. Pre-ordered the U12+ from HTC on May 27. Called HTC yesterday. He knew about the problem and escalated it up the chain. He assured me I would receive my device and not lose my place in line. He mentioned that if your order was canceled the best way to keep your place in the shipping lineup is to CALL them.

They should probably give a discount or throw in something extra with the shipment. But who knows.

It also looks like Amazon pre-orders should be back on track soon. But remember when you order from Amazon it will give a release or ship date. If you order a week later the date will be later/different until shipping is ramped up. But your order from a week ago will still be the original earlier release date.

I asked if I could order both colors and send back the one I don't like. He said yes. I have 30 days no questions asked. I actually did that with the U11 a year ago, no problem.
[HTC U12+ Guides, News, & Discussion] nimish_fun:
Update!! Ordered on 7th June - 64GB Black from HTC Club Europe.

Today my card got charged and I received two emails from HTC. One thanking for the payment and one with tracking number and saying that the order has been shipped.

Funnily even though the card has been charged with the full amount, the delivery confirmation mail only talks about the USB C adapter and not about the phone though, so maybe phone might still take some time.

However i guess things are progressing in the UK.
[HTC U12+ Guides, News, & Discussion] shango22:
This is stupid. First no ship date at all. Than this cancellation issue, and worst of all there has been no response from them. They never sent an email to say hey we had a glitch here's what to do if it happened to you. That's just standard PR. I don't even know that I want this phone anymore.
[HTC U12+ Guides, News, & Discussion] k_l_o:
I feel you...

Frankly, at this point, give them a little time. Best case scenario, fingers-crossed, they'll slot us back near the front of the current line and we get our phones in a week or two. Worst case scenario, make us order again, if we haven't abandon ship at that point. Since they acknowledged, could still just be PR, the glitch and they're "working on it," they'll need some time to sort it out with TD Bank, the financing bank, to correct the cancellations. Trust me, I'm just, if not more, frustrated and angry as you, but there's really nothing else to do, but wait... You can scream and rant if that makes you feel better, or call HTC every day, if you like, but earliest anything can be done is probably on Monday, right? Just keep your fingers-crossed...
[HTC U12+ Guides, News, & Discussion] shango22:
I hear you but they should have said something by now. It doesn't have to be a solution.
[HTC U12+ Guides, News, & Discussion] k_l_o:
I think their statement of "reaching out to the cancelled customers" was pure BS/PR spin. Honestly, I'd rather they contact me with a solution than just a "We're working on it. please be patient." At this point, we all know they're working on it. We want a RESOLUTION!
[HTC U12+ Guides, News, & Discussion] shango22:
I don't consider a statement to one small website that I found out about via a more core wireless forum(xda) a PR statement at all.
[HTC U12+ Guides, News, & Discussion] Leither:
I ordered from HTC Europe on the 25th May, and got a DPD delivery email last night saying a delivery is arriving on Monday. However, the subsequent emails from HTC are only for delivery of the USB-C adapter, and the invoice for the payment being charged to my credit card is £0.00 (as the cable is free). So who knows WHEN the phone will ship....
[HTC U12+ Guides, News, & Discussion] Leither:
However, I checked my credit card & the current difference between my available credit & my credit limit is the cost of the phone - so the payment has obviously been requested & likely to appear on my card once the banks are open again after the weekend. Maybe this means that the info sent is incorrect & the phone *is* coming in the same delivery as the cable.... I live in hope as I don't have my work laptop at home so I'll need to take the day off to wait in for the courier delivery!
[HTC U12+ Guides, News, & Discussion] schmeggy929:
Received email Just now, estimated expected delivery August 6 - September 19. Ok now that's something I cannot be patient for. Guess I'll be holding out for maybe the Pixel series instead.
[HTC U12+ Guides, News, & Discussion] mouzaihem:
From Amazon or HTC?
[HTC U12+ Guides, News, & Discussion] schmeggy929:
Oops sorry I knew I forgot to mention, it was Amazon.
[HTC U12+ Guides, News, & Discussion] mouzaihem:
No problems. Thanks. If I can't get it till September either, I'm going to wait for the pixel. Especially with my order being cancelled on me
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
Well throw that July 1st crap out the window. Time to cancel and go with the competition. Really unfortunate for HTC. Might be the nail in the coffin.
[HTC U12+ Guides, News, & Discussion] MNoisy:
Yep, just got an email from Amazon. So much for what they said originally...

Now some decisions need to be made....
[HTC U12+ Guides, News, & Discussion] Max128:
Why you do not order from HTC?? Is will be more faster a lot! Is already shipped.

Envoyé de mon HTC 10 en utilisant Tapatalk
[HTC U12+ Guides, News, & Discussion] nimish_fun:
Same here...Ordered from HTC Europe... Have received a delivery confirmation for the adapter only, and have received the invoice of £0, however, my card has been charged with the full amount of the phone...so I guess it should be home soon.
[HTC U12+ Guides, News, & Discussion] UgXvibe:
Don't give up hope.. After calling, emailing and tweeting HTC about this debacle they completely took care of it.. I have a new order that is pending fulfillment. The escalation team assures me this will go out on the first batch. They gave me $50 off, free fetch and adapter plus free next day shipping.

They are really trying to make up for their mistake. Just keep messaging/contacting them and your order will be resolved.
[HTC U12+ Guides, News, & Discussion] k_l_o:
I'm happy for you, but I don't do social media. I've called numerous times, but that's as much as I can do. Hopefully, they'll do the right thing and fill the orders for the rest of us.
[HTC U12+ Guides, News, & Discussion] Shunko:
I've been following this thread for a while now and decided to post an update I received from HTC.

I was one of the unfortunate customers who pre-ordered using HTC Financing (TD Bank) and had my pre-order cancelled (I was at work and when I saw the cancellation, I was like WTF??!!?? I stopped what I was doing and went out the building to call HTC. LOL.). My first call to HTC on Wednesday, June 20, I was informed by a HTC rep that TD Bank could not verify my information so my order was cancelled. Called TD Bank and they said everything was correct on their end and everything looked fine. I called HTC back and I was told they didn't know what was going on and that the best solution is for me to go ahead and place another order until they find a solution. I was also told to give them 48 hours to investigate. I decided to place another order.

I called them back Friday, June 22 and was told that I should cancel my new order and just wait until HTC Corporate finds a solution and it may be another 48 hours. At this point, I had already given up and decided whether HTC contacts me or not I would not purchase the HTC U12+ and just stick to my HTC U11. I wasn't planning to preorder again or anything. I just didn't care anymore. Surprisingly, HTC reached out to me today, Sunday June 24. They offered me free next day shipping, a free 3.5 mm/usb-c adapter, a free HTC Fetch, and a $50 off my purchase. I was like, what the heck why not even though you guys screwed up pretty badly to your loyal HTC customers. And the HTC rep said give it 72 hours to process. So, today is Sunday, June 24. 72 hours, I'm assuming would be Wednesday, June 27. That means I should expect delivery hopefully Thursday/Friday. I honestly don't even care if I get the phone anymore. I was kind of hoping they didn't fix this and then I can just see how the Pixel would be in October.

In regards to the Amazon orders, from my reading around the internet, I believe their issues are entirely different from us customers who preordered using HTC Financing on HTC's website. Checked Amazon and their site said should ship within 1-4 months? LOL. Ridiculous!
[HTC U12+ Guides, News, & Discussion] k_l_o:
Thank you for the update...

Funny, I did the same thing you did, Wednesday saw the cancellation, then called. Called back Friday, "Give us 76hrs/Monday to sort out." Unfortunately, I've still not heard from HTC. I will call back tomorrow morning. Hopefully, I get the same results. Congratulations on your phone...
[HTC U12+ Guides, News, & Discussion] mouzaihem:
Lucky y'all...my case manager never called me back.
[HTC U12+ Guides, News, & Discussion] k_l_o:
You've misread my post. I haven't heard bupkis... I just got off the phone with HTC, again. "I'll escalate your problem to the 'highest level.'" Whateva...
[HTC U12+ Guides, News, & Discussion] mouzaihem:
Gotcha. My bad lol. I'm just jealous of those got their phone ha
[HTC U12+ Guides, News, & Discussion] k_l_o:
If I may make a suggestion, if you have a twitter account, you should post on their account. I don't have an account or I would do the same. I think those of us in the Cancelled Group should all post, and, not to forget the rest of us that don't have an account. Twitter usually get results, for example, someone on here got their phone because they tweeted about the fiasco. Give it a try, can't hurt...
[HTC U12+ Guides, News, & Discussion] holz75:
For me, I have some Amazon gift cards and Chase points I'd like to apply to the payment on Amazon. Plus, returning/exchanging items on Amazon is so much easier than Digital River (HTC).
[HTC U12+ Guides, News, & Discussion] tdwpkidd:
I didn't preorder until June 6th. So I understand I would be a lower priority than those who preordered on day 1. But I haven't Gotten a single email or notice than my order has been canceled. I'm also using the HTC Financing with TDBank.
[HTC U12+ Guides, News, & Discussion] SuperFredF:
For Benelux pre-orders (HTC Club NL): pre-order done the 28/05, I have now a credit card reservation of 719.10€... No shipping info yet but should be sent very soon :D
[HTC U12+ Guides, News, & Discussion] Leither:
It's coming today!

HTC confirmed this morning that the phone & adapter come in the same package, so the phone IS arriving today. Have had timed slot confirmed by the courier.
[HTC U12+ Guides, News, & Discussion] mdpgc:
My phone shipment status at HTC is....

HTC U12+™ - Translucent Blue - 128G

Boxed Shipment

It's been like that all weekend, but i will be checking several times a day over the coming week to see if it changes.
[HTC U12+ Guides, News, & Discussion] nimish_fun:
That is an amazing news, Thanks!

That would mean my phone would also come today, however, my misery continues due to a completely unrelated reason.

This time the parcel services (DPD in my case) show that they have already delivered the parcel though there is nothing on my door. ( I had received the name of the driver and the timeslot, today in the morning). Now I am pursuing this with DPD to track my parcel and identify where the *@""! they have left my parcel.
[HTC U12+ Guides, News, & Discussion] k_l_o:
I'm done. From Friday's call, I was told by Monday they'll have a resolution. Well, same BS of "still working on it" was given to me, again, this morning. I told the rep to put a note so when they FINALLY get to my order, to just keep it cancelled. I'm officially off this crazy train. Good luck to y'all...
[HTC U12+ Guides, News, & Discussion] Leither:
They lied.

Sadly, the info they gave me was false. DPD just delivered an adapter - no phone. I'm raging - took a day off work for that.
[HTC U12+ Guides, News, & Discussion] Electronic Punk:
Ouch :(

Still no change to my order In Denmark since May 23rd :(
[HTC U12+ Guides, News, & Discussion] tmwmad:
Unfortunately I assumed the same as yourself that both the phone and adapter would be delivered together. However this turned out not to be the case. I too received an email invoice to notify me of the dispatch of the adapter. I received the adapter today but no sign of the phone itself. I contacted HTC and they informed me that although I am in the first batch of orders to be delivered, that my phone will not be dispatched until at least the end of the month. They could not confirm the date.:(
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
It's June the 18th on o2 Germany and late June for deliveries all over Europe. They are trying to hurry things up, but I'll guess June 18th holds true as this is mid/late June - which is what HTC club website said as well.
[HTC U12+ Guides, News, & Discussion] oneandroidnut:
Gotcha so maybe early June for USA??
[HTC U12+ Guides, News, & Discussion] JamesFoster:
I pre-ordered the 64GB translucent blue yesterday lunchtime. And today I cancelled. https://xdaforums.com/u12-plus/review/outdoor-visibility-max-brightness-t3794282

I don't want a glass phone but can learn to live with it. I cannot live with a screen that is highly reflective and only does 300 nits cd/m2. This is the same screen they used in the U11+. Are they crazy? I sticking with my Moto Z. And my next phone will be the Motorola Z3 Force or the Oneplus 6T (if it has waterproofing and wireless charging). I like the Zenfone 5Z hardware. But I not going to ever touch another phone with ZenUI. It sucks.
[HTC U12+ Guides, News, & Discussion] nuno_oliveira:
Is the 128GB available for preorder in Europe?
[HTC U12+ Guides, News, & Discussion] bigAL99:
Ordered htc U12+ blue from htc club this morning :D

10% not to be sniffed at
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
300 nits!? That's plain wrong and bull****. It's above 450 by my guess, and it also has to be as it has a HDR 10 certification.
[HTC U12+ Guides, News, & Discussion] decodertje:
Preorder the HTC U12+ blue

Yeah i hope leedroid go cooking again for the U12+.

Grtz
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
Let's hope he'll be able to afford the device. Would be a shame to live without his ROM.

---------- Post added at 06:16 PM ---------- Previous post was at 06:16 PM ----------

Nope. 64GB only.

---------- Post added at 06:19 PM ---------- Previous post was at 06:16 PM ----------

Might be realistic.
[HTC U12+ Guides, News, & Discussion] matekaneve:
Carphone Warehouse might have some pre-order deals soon!

https://twitter.com/CPWTweets/status/999726579575148545?s=19
[HTC U12+ Guides, News, & Discussion] oneandroidnut:
Agreed it can't be that low and I saw between 600-700 nits
[HTC U12+ Guides, News, & Discussion] avetny:
They switch back to gorilla glass 3. Guess why? Brightness!!
[HTC U12+ Guides, News, & Discussion] dmw_4814:
The U12+ has Gorilla Glass 5 - not sure where you're getting that it has Gorilla Glass 3!

Will this phone be rootable (sorry - I've been away from HTC for a long time; 2013, to be exact!)? I'm VERY interested in it, but I won't buy any phone I can't root (mostly just because I like to use my own, particular font, and use it EVERYWHERE on the phone).
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
No only. It's mainly because Gorilla Glass 3 is much sturdier than 5. And a lot more scratch resistant.

---------- Post added at 07:59 AM ---------- Previous post was at 07:58 AM ----------

No the got back to Gorilla Glass 3 or 4. Meanwhile it has been found out that it is 3 indeed. Read above why they did so.

That's by my guess why the spec sheet only says Gorilla Glass without any number IMHO. Could imagine it has been one of the late decisions.
[HTC U12+ Guides, News, & Discussion] Daimon-xda:
Thanks for the reminder, I just canceled my pre-order at 809€ for the one at 729€ with HTC Club.

It says end of June for the Delivery and I will get the Translucent Blue (64Gb) one.

Hope it will resist more between the hands of Jerry rig everything than the U11.

Also you can have a voucher by returning your old HTC with HTC Trade Up
[HTC U12+ Guides, News, & Discussion] Jump1ng:
I'm also on the pre-order list for a translucent blue phone and really hope it will be more mid June than end when they start to ship.

Indeed would be great to see LeeDroid get the phone, I might have to add to his fund a bit more as it is custom ROM's that puts the extra shine on our HTC phones!
[HTC U12+ Guides, News, & Discussion] dmw_4814:
https://m-gsmarena-com.cdn.ampproje...re=https://www.gsmarena.com/htc_u12+-9119.php

https://en.wikipedia.org/wiki/HTC_U12+?wprov=sfla1

Look at the information at both links, under "DISPLAY" - they both clearly say "Corning Gorilla Glass 5" (as does EVERY other site where I've checked-out the specs on the U12+). Please don't spread DIS-information around.
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
Yeah and like every other site they are wrong. Have been to the german pre-briefing where HTC themself told us that it's not GG5. Just because GG5 is the most recent GG that's available everyone reading of GG seems to assume its GG5 even though it isn't. HTC doesn't even mention the use of GG at all on there specs site.

If you don't beliefe me go and wait for Jerry rigs everything and you'll know I said the truth, or ask over at the mega discussion thread.

Btw. Wikipedia isn't a good source anyway as EVERYBODY can post there and NOBODY checks if the informations are legit.
[HTC U12+ Guides, News, & Discussion] garywojdan81:
They do mention Gorilla Glass on the preorder site linked in their email invitation
[HTC U12+ Guides, News, & Discussion] 5m4r7ph0n36uru:
I know. But not which one it is ?
[HTC U12+ Guides, News, & Discussion] garywojdan81:
Yeah, but you said they didn't mention it at all.
[HTC U12+ Guides, News, & Discussion] Leither:
Thanks. So they lied to me this morning about both dispatching together as well as lying last week & telling everyone that UK preorders would be dispatched by the end of last week.

I don't think I can believe another word they give to anyone.
[HTC U12+ Guides, News, & Discussion] k_l_o:
Guess what?

In my previous post I mentioned calling to keep my order cancelled. Weeeell... I received a call from HTC asking in I still want keep it cancelled or would I change my mind after hearing them out. I was offered what others have mentioned, $50 Discount + 2 accessories(Dongle and HTC Fetch), free over- night shipping. Of course I accepted... LOL... I'm to expect another confirmation call later today when it ships, confirmation of shipping address, whatever... Truth be told, I've already ordered a glass screen and a case, so I didn't waste my money there. I started researching the difference between the U11 and the U12 after my call this morning since I really need to replace my HTC 10.

So my advise? Call to cancel your already cancelled order - keep it cancelled. Maybe HTC will call you back because "you were the next call back on the list, I promise...". Also, I didn't forget my fellow frustrated XDA umembers. I mentioned there's this obvious resolution HTC Corporate can't seem to see, which is to reprocess our orders and stick us in the front of the line for ALL OF THE CANCELLED customers.

Good LUCK! Will update when I get my confirmation...
[HTC U12+ Guides, News, & Discussion] SuperFredF:
I have now an UPS tracking number, for both phone (64Gb Dual-SIM Blue) and free 3.5mm USB-C adapter :victory:

Be patient, sounds like phones are on their way, at least in Europe ;)
[HTC U12+ Guides, News, & Discussion] OGhoul:
Still no movement on my order. USA/128gb/Financing/June 6th order
[HTC U12+ Guides, News, & Discussion] Iscandelt:
Well, I've ordered my phone on 7th June and recieved an email today with UPS track number. Delivery is scheduled for Wednesday.
[HTC U12+ Guides, News, & Discussion] Electronic Punk:
Germany got theirs weeks ago, so I would not count on them handling Europe as a whole :p

---------- Post added at 03:29 PM ---------- Previous post was at 03:20 PM ----------

Ok jinx, my order just shipped 2 minutes after this post.

Don't know if it will be tomorrow or Wednesday.
[HTC U12+ Guides, News, & Discussion] mouzaihem:
After a lot of phone tag, the case manager also offered me the same package as everyone else. But they told me I'd have to wait for another call to process the order. Hopefully that'll be today.
[HTC U12+ Guides, News, & Discussion] jrocka312:
Are you located in the US? I ordered on 06/06 paid in full....no email or tracking as of yet.
[HTC U12+ Guides, News, & Discussion] UgXvibe:
The second call I got from them on Saturday was my process call. Order is pending now for fulfillment.
[HTC U12+ Guides, News, & Discussion] tdwpkidd:
Same. Ordered at the beginning of June. Haven't had any emails about my order
[HTC U12+ Guides, News, & Discussion] bigAL99:
update from htc_uk

https://twitter.com/HTC_UK/status/1011275582229934080

My payment is now showing as pending on my card. So hopefully I will get it this week
[HTC U12+ Guides, News, & Discussion] broncogr:
My order just shipped.

Ordered from htc Ireland
[HTC U12+ Guides, News, & Discussion] nimish_fun:
Same story at my end as well. After sorting out the DPD fiasco today I just got the adapter. They should have kept this to be dispatched together with the phone:(. Don't know what are we supposed to with the adapter alone.

I am raging as they have already charged my card with the full amount.
[HTC U12+ Guides, News, & Discussion] Iscandelt:
Nope, Poland, EU.
[HTC U12+ Guides, News, & Discussion] Jump1ng:
No movement on my pre-order from the 23rd of May, seriously getting miffed if people who ordered weeks after me having their shipping confirmation already wth!
[HTC U12+ Guides, News, & Discussion] bigAL99:
I ordered 24 th.may at 5 am, no change from HTC as regards my order

I'm just showing payment pending on banking app.
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
Just got a email from Amazon saying my phone is now on track for delivery on Wednesday June the 27th. Glad, and hope it does. Big change from the September ETA
[HTC U12+ Guides, News, & Discussion] holz75:
YES!