yashsingh1/xdaforums huggingface dataset:
[HTC U12+ Guides, News, & Discussion] k_l_o:
I spoke with HTC customer service and was informed there was something wrong with my financing. I asked how is that possible? I had to open a HTC financing account, TD Bank issuance, get approved for it, in order to "purchase" the U12+. They said to speak to TD Bank. I'm currently on hold with TD Bank "Credit" because the regular rep said there's nothing wrong with my account. While on the phone with her, noticed the transaction date for the pending purchase was today. I didn't notice if that date was updated to today from 5/23rd. I'm hoping "Credit" might give be more helpful getting to the bottom of this.
[HTC U12+ Guides, News, & Discussion] mouzaihem:
Previously, there no pending charge date (I remember checking). So the 6/20 charge is new for sure. Give update please...thanks!
[HTC U12+ Guides, News, & Discussion] k_l_o:
OKAY... I finished with TD "Credit." They were much more helpful. Since we "pre-ordered" the phone, a pending charge was entered back in 5/23. Rep said that pending charged was "cancelled," BUT WAIT.... A new charge was entered this morning, at 8AM to be exact, one right after the other - CANCEL > NEW CHARGE. Rep said that usually happens with "Pre-Orders" where the order is re-processed when it's ready to SHIP!!! So keep your fingers-crossed and keep an eye out for a tracking email. And let us both ignore the "cancelled" status of our order. I have to believe because I've been stuck with a u10 with the top 45% of my screen unresponsive. I'm dying, DYING to get my hands on a replacement...

Please, update if you get a tracking or any status changes. Thanks!
[HTC U12+ Guides, News, & Discussion] mouzaihem:
@ k_I_o

Fingers crossed. Thanks for the update. This probably happened to other people as well. I will update if I get tracking information
[HTC U12+ Guides, News, & Discussion] tbalden:
Same here, buttons are a tad bit more sensitive than I'd want but working fine. No overheat yet.

Cheers
[HTC U12+ Guides, News, & Discussion] UgXvibe:
Uh, yes, I'm freaking out over here. My order is showing cancelled as well. Ordered 5/24
[HTC U12+ Guides, News, & Discussion] GERELITEVeteran:
Hi,

i tried my best to taking some photos. Shot with One M9.

Brightness comparison is to the HTC 10.

The yellow display half is unfortunately not visible on the picture.

picload.org/view/dowgodlw/imag0004.jpg.html

picload.org/view/dowgodcr/imag0003.jpg.html

picload.org/view/dowgodca/imag0001.jpg.html
[HTC U12+ Guides, News, & Discussion] malenurse.sb:
Looks like on the htc website under when will my credit card be charged, it says the pre-order will be removed when full charge processing is completed when the pre-ordered item is going to ship. I think you guys are good.

PS. Ordered 128 g, translucent blue on May 29 and I'm still at boxed shipment
[HTC U12+ Guides, News, & Discussion] k_l_o:
Thanks for chiming in to allay our fears, but I'm guessing our anxious group aren't worry about the credit/financing part of the transaction. It's the "Cancelled" status on our order screens that's problematic.
[HTC U12+ Guides, News, & Discussion] Icculus760:
Put me in the "order was cancelled group" - ordered 6/1, 64GB Blue, USA, HTC financing. I spoke with an HTC rep who first claimed I cancelled the order, then said it was a glitch in their system and I'd have to place another order and 'get in the back of the line' for delivery with the pre-orders done 6/20. I hope the status changes, but man, people weren't just blowing smoke when they talked about HTC's horrible customer service!
[HTC U12+ Guides, News, & Discussion] aaronc_98:
Pending fullfilment here for me, in US...
[HTC U12+ Guides, News, & Discussion] k_l_o:
Same "explanation" I received. I'm ignoring their "advise" and filed it under "don't know what they're talking about," and praying no "back of the line" bull****.
[HTC U12+ Guides, News, & Discussion] prazvt:
Mine is pending fulfillment as well now (U.S.).
[HTC U12+ Guides, News, & Discussion] yardi4life:
Did you use HTC financing ?

Mine was cancelled too, but TD site says pending as of today 6/20. I ordered on 5/23.

If HTC does not resolved it on their own, I am done with them... unless I get a discount! :D
[HTC U12+ Guides, News, & Discussion] prazvt:
No, I paid for it without financing. Also just got a FedEx communication saying I have a delivery tomorrow that requires a signature, which I assume is the phone.
[HTC U12+ Guides, News, & Discussion] Electronic Punk:
No updates in Denmark, kinda sucks as Germany preorders all went but nothing a little north

I can pick it up in a brick and mortar store, but not dual sim :s
[HTC U12+ Guides, News, & Discussion] kickyoace:
Pending Fulfillment in US as well, was charged for phone on day 1 paided with paypal on htc website so that was probably why, looks like orders are getting ship 2mrw like what amazon posted
[HTC U12+ Guides, News, & Discussion] kkk121:
So much easier to order from Amazon. Easy returns as well.
[HTC U12+ Guides, News, & Discussion] aaronc_98:
Tracking number sent; delivery tomorrow! USA
[HTC U12+ Guides, News, & Discussion] DaConcho:
Just got my shipping email as well. Delivery for tomorrow, USA, 5/23 preorder 128gb, 1 day shipping.
[HTC U12+ Guides, News, & Discussion] turbosporsche:
Just got my shipping update. Will receive on Thursday. 128gig trans blue. My u11 is on it's way out . So excited
[HTC U12+ Guides, News, & Discussion] Dragbike Racer:
Got my tracking number, delivery by Friday! ?????
[HTC U12+ Guides, News, & Discussion] k_l_o:
All those in U.S. that received shipping. Did all of you avoided HTC Financing? I should've gone through Amazon, in hindsight... Siiiiiigggghhh...
[HTC U12+ Guides, News, & Discussion] mouzaihem:
I'm pretty pissed right now lol. We use their website and their financing option, and get screwed.
[HTC U12+ Guides, News, & Discussion] k_l_o:
I'm still hoping things will resolve itself by tomorrow morning, hence, I'm not raging at HTC, yet.... Will be another story tomorrow. If we've all indeed got screwed like this, I'll just order from Amazon, hopefully still in stock, and pay for next day shipping, which is 10x less than HTC's.
[HTC U12+ Guides, News, & Discussion] aaronc_98:
Yes, credit card
[HTC U12+ Guides, News, & Discussion] Icculus760:
For all those cancelled orders, HTC phone help was horrible, but in email they at least acknowledged the issue:

According to your request, we need to inform that we have been reported many canceled orders and the people in charge is working to know what is going on and provide you with a resolution ASAP, if you do not receive any information please contact us back on Friday for us to be able to help you further.
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
HTC U12+ is now showing Currently Unavailable now via amazon... was slated to be released tomorrow. and now nothing at all it appears. I'm on a 2+year old HTC 10 that is on life support for the past few weeks via a external battery. Pissed if it doesn't ship by tomorrow, or friday latest.
[HTC U12+ Guides, News, & Discussion] mouzaihem:
Looks like they are sold out. There are a few of the 128gb from 3rd party sellers that are available for order now
[HTC U12+ Guides, News, & Discussion] k_l_o:
LOL... I was monitoring Amazon, too. And, like you, I can't get the U12+ fast enough because I'm on a faulty HTC 10, too - top half of display not recognizing touch, daughter dropped it.
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
i'm hoping thats the case. and that they are finalizing the pre orders to be shipped. i placed mine the day of the announcement, on may 23rd.

---------- Post added at 06:26 PM ---------- Previous post was at 06:22 PM ----------

been there. I damaged my screen like that when i did my first battery replacement a few months ago on my 10. I put in a new screen during the battery swap. but the new battery is already toast as of a few weeks ago. worse than the original. Its completely dead and only works slightly when plugged in 24/7 running directly off AC, or DC external power bank. its terrible :(
[HTC U12+ Guides, News, & Discussion] OGhoul:
Mine is Order Submitted/Boxed Shipment on htc, and Pending on myonlineaccount. I ordered on the 7th.

It kinda irks me that there are all these reviewers out there who clearly don't want their phone(s), yet those of us who do, or who need a replacement can't get their hands on it.
[HTC U12+ Guides, News, & Discussion] k_l_o:
NOW I'm PISSED!!! We ordered on the first day of pre-orders and we're getting screwed??? Makes me what to abandon HTC...
[HTC U12+ Guides, News, & Discussion] OGhoul:
Am I missing something? I literally ordered two weeks after you, and my status hasn’t changed since the day of my order. I only this evening set up my access to the financing website.

Do I want my phone? Sure. But there’s a pile of people before me, including you.
[HTC U12+ Guides, News, & Discussion] shango22:
Add me to the cancelled status group. How do you login to see your finiancing account?
[HTC U12+ Guides, News, & Discussion] holz75:
Amazon now says Currently Unavailable. Looks like they sold out of their stock! I wonder how long it will take to get more?
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
Who knows if thats the case or not. I'll be pissed for sure though if that is the case. I pre-ordered right after they announced the phone a month ago. expecting to see a shipment in the morning.
[HTC U12+ Guides, News, & Discussion] Jump1ng:
So basically beside Germany there have been nothing further in the EU but the US seems to be rolling out. :( I know it is still in line with what they said and the confimration mail said it's just that it rolled out in Germany but no where else in the EU gaaah!

To have a positive spin on it maybe it means we will get phones thats had rigorous QC on them.
[HTC U12+ Guides, News, & Discussion] mouzaihem:
Looks my order is definitely cancelled. Pending charge is gone with HTC financing today. Very frustrating.
[HTC U12+ Guides, News, & Discussion] k_l_o:
First thing I checked this morning. Same, "Pending" disappeared...:crying::mad:

---------- Post added at 11:08 AM ---------- Previous post was at 11:04 AM ----------

I don't have an answer and, apparently, neither does HTC... This is pathetic and embarrassing for them... The people that pre-order obviously were fans, but this is finally going to push some more people away when HTC needs as many buyers as possible.

---------- Post added at 11:14 AM ---------- Previous post was at 11:08 AM ----------

---Cancelled Group---

What are you going to do? Re-Order? Amazon? Abandon Ship?

I'll be calling HTC this morning and see if they have a resolution. I might order from Amazon if HTC drops the ball. If I didn't need to replace my HTC 10 so bad, I might've waited for the Samsung S10 and finally abandon HTC. I"m so pissed, right now...
[HTC U12+ Guides, News, & Discussion] mouzaihem:
I have a long day today, so will think about it later. Do update us on whether customer support helps out. I'll likely put in another pre-order because I prefer to finance my phones, but I might just buy it off Amazon because at least they'll both:

1. Actually ship it when you make an order with them

2. Probably offer an expected date of delivery vs "July 2018" on HTC site right now.

HTC should give us a discount for this if we reorder with them. Been using their devices since the cingular 8125 days, wish they didn't give up on the US so badly. And botch these launches since the M7/M8 days. M10 was okay too. I also had no problems last year with the U11, but I know some others did
[HTC U12+ Guides, News, & Discussion] Electronic Punk:
I think they all ship from Germany as well so no idea.

Still for pre-order on the HTC site, despite being available from many retailers.
[HTC U12+ Guides, News, & Discussion] Jump1ng:
Ahh yes maybe you are right, I'm not sure why I was thinking that Digital River was distributing from Ireland.

That is one of the most annoying part that you can get the phone faster from retailers than doing a pre order directly from HTC that is now coming up for a month 23rd of May.
[HTC U12+ Guides, News, & Discussion] shango22:
This is very frustrating as one of the cancelled preorders. I agree please continue to share updates as you get them. I'm going to wait and see what happens but its somewhat reassuring to see this isn't an isolated occurrence but rather a wider problem that an actual resolution may occur
[HTC U12+ Guides, News, & Discussion] shango22:
Update on pre-order cancellation

So, I called htc first thing this am as I'm on Eastern time. The rep was very nice explained that THEY ARE AWARE OF THE PROBLEM. However he said that they don't have a solution yet. He said they are waiting on a corporate HTC to make a solution. He said you have two options

1. Reorder and expect delivery 2-3 days later than not reordering. He said expect delivery in July but I emphasize they don't know yet

2. Call support give them your order number and wait for corporate to figure out what they are going to do if they can do anything. He recommended doing this.

He said that it's an issue between there system and TD Bank system that only affects those orders.

I'm thinking they'll throw something in for this issue.
[HTC U12+ Guides, News, & Discussion] k_l_o:
***Cancelled Group***

Latest Update:

Called HTC and, if he was to be believed, "Corporate" will try to insert us, those who called, into the front of the line. Should hear back from them in 24-48hrs. Gave them a piece of our minds - True fans that pre-ordered on first day, HTC brand is losing supporters, not the best way to treat these "fans." Warned him for a day of calls from irate "supporters." Rep's name was Santiago.

So CALL them to give them your order numbers! Good luck...
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
Anybody on the Amazon side of things get a shipment notification this morning at all?
[HTC U12+ Guides, News, & Discussion] bennyrodz:
I didnt get any notification whatso ever. I even called them after it became unavailable, and he states he doesnt even know when theyll be in stock, that it may be until after July. I was completely shocked and i do not know what to believe, i even went as far as to make an additional order with HTC today. What in the world is happening? So frustrating.
[HTC U12+ Guides, News, & Discussion] Jm@n:
Mine was delivered about an hour ago. U.S purchased from htc directly for full amount. 128g blue model
[HTC U12+ Guides, News, & Discussion] bennyrodz:
So jealous. I actually ordered it on HTC the very first date, but the HTC rep a few days later claimed that amazon should get it faster so he suggested i switch my orders. I would have had it today too had the rep not told me that :(
[HTC U12+ Guides, News, & Discussion] holz75:
I know it's hard to trust anything the Amazon customer service people say, but the one I just spoke to said the phone was never in stock to begin with! No idea why they'd say it would be released on June 21.
[HTC U12+ Guides, News, & Discussion] bennyrodz:
That is absurd, Ive never seen amazon royally screw up like this. So incredibly frustrating, especially since i already got the screen protector and case yesterday. This whole preorder has turned into such a nightmare, and like others have mentioned my htc 10 is running on fumes at the moment as well.

Also just yesterday they confirmed the item would be DELIVERED by today.

---------- Post added at 06:59 PM ---------- Previous post was at 06:37 PM ----------

NGP Store on amazon is selling it now for only $50 over market value. Im going for it due to all this stress from the cancelled orders and such. Just wanted to throw it out there as well for whoever has a dying htc 10. Currently have 3 orders in place between amazon, this third party, and the htc from today. So if it works out ill send an update next week.

---------- Post added at 06:59 PM ---------- Previous post was at 06:59 PM ----------

NGP Store on amazon is selling it now for only $50 over market value. Im going for it due to all this stress from the cancelled orders and such. Just wanted to throw it out there as well for whoever has a dying htc 10. Currently have 3 orders in place between amazon, this third party, and the htc from today. So if it works out ill send an update next week.
[HTC U12+ Guides, News, & Discussion] shango22:
Wait, so Amazon preorders we're cancelled too?
[HTC U12+ Guides, News, & Discussion] schmeggy929:
Well whoever you spoke was a moron saying it will be delivered by today. Amazon stated released June 21.(Today). They should be starting to ship tomorrow and one day shipping received by the 23rd. In a day or 2 maybe I can see giving Amazon some hell, hello people it was supposed to be released today not delivered.

PS And those that are whining, that it is out of stock today, maybe it is because the pre-orders exceeded the available stock they were getting today.
[HTC U12+ Guides, News, & Discussion] bennyrodz:
Well PS4 was released nov 15, 2013 and i received it nov 15, 2013, also HTC orders were released 06/21 and as you can see from above some people received it 06/21, so it wasnt far fetched by any means, thats usually how these releases work. But if i get it even by next week i would be perfectly great, but the amazon rep told me, and another person, that they dont have it in stock and dont even expect it in stock until later July (At best). Its a complete cluster****. But again, my complaint is not that i wont receive it today, its that according to them, we may never receive it from Amazon. That is why i placed an additional order with HTC today.

---------- Post added at 07:46 PM ---------- Previous post was at 07:44 PM ----------

According to them they are completely out of stock, and were never in stock in the first place. So basically all of our orders are up in the air, he told me after July.
[HTC U12+ Guides, News, & Discussion] schmeggy929:
Yeah you might be right, however many are are confusing Release Date and Release Date Delivery. Amazon may have never gotten the shipment, who knows. I have been a HTC fan for a long time, pre-ordered the U12+ and when it gets here from Amazon(or not) I will get it from HTC directly.
[HTC U12+ Guides, News, & Discussion] bennyrodz:
Same here, i have been with HTC since back before the Incredible phones. And i agree, i dont think amazon got it in the first place. Also i am in New York, so we are in the same unfortunate boat. I just need to replace this htc 10 so badly.
[HTC U12+ Guides, News, & Discussion] holz75:
Yeah, I'm wondering if June 21 was an approximate day that Amazon was supposed to receive their units? Maybe since HTC has started shipping directly that Amazon should be getting their supply very shortly.
[HTC U12+ Guides, News, & Discussion] bennyrodz:
Perhaps, i really really hope that is the case. What really worries me was that yesterday it seemed as if it was going to be shipped as the option to change "shipping speed" and "payment method" yesterday disappeared, which seemed like the first step of the shipping process. But today those options are back so they can again be changed. I am trying to be optimistic too, hopefully amazon can give us something solid by Monday. But heres hoping you're right, that would be an incredible relief.
[HTC U12+ Guides, News, & Discussion] holz75:
More drama: Someone on Android Central chatted with Amazon, and they told them the phone would be in stock by AUGUST 3! Ugh.
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
That would be absolutely ridiculous. I'll be canceling the whole thing all together and going with something else if it turns out to be the case. reminds me of the Thunderbolt release. been a HTC fan for a long while. Just about done with them. a damn shame.
[HTC U12+ Guides, News, & Discussion] Max128:
I should have mine in end of june .. I'm in Canada if amazon have problem cancel it and take from htc many have got the order shipped from htc in US.
[HTC U12+ Guides, News, & Discussion] Jonathan-H:
I had to cancel and give up completely.

My card was cancelled and they told me they can't change it, but the HTC site now says out of stock.

Personally I think this will be THE last phone from HTC. No carrier/network support for the first time ever.. very bad sign.

I hope you all enjoy the phone. I can't risk it having faults and having no one to turn to to get it sorted. I always take insurance on my phone but as HTC is a leper in the UK now, I doubt anyone will support it.

I just hope they don't go bust entirely as their QC isn't the best and there will be a lot of people needing repairs / replacements they can't get.
[HTC U12+ Guides, News, & Discussion] Max128:
Google have many parts of HTC, is can not close like that. in my opinion this does not mean anything. u11 did not have carrier support in canada ..

Envoyé de mon HTC 10 en utilisant Tapatalk
[HTC U12+ Guides, News, & Discussion] k_l_o:
So... While waiting for a resolution, cuz I'm a optimist like that, from HTC on the cancelled orders, and just to hedge against their incompetence, and bored, I decided to order from Amazon and re-order from HTC. I received my order email from Amazon, like clockwork, and now 30mins later, STILL waiting for confirmation order email from HTC. WTF is going on with HTC? This will undoubtedly be my last HTC. As I mentioned before, I have a failing HTC 10 and in between Samsung refreshes. I will take better care of the U12+, if it ever gets here, also, first time damaging a phone and it was my daughter that dropped it, and will move on to whatever company I'm impressed with after year and half or so... Such a shame...
[HTC U12+ Guides, News, & Discussion] holz75:
I don't know if it's because your order has to go through HTC and then onto Digital River, or it's just that Digital River is the worst distributor ever.... But for that reason at well, I'll never order direct from HTC again. Digital River is awful.
[HTC U12+ Guides, News, & Discussion] shango22:
Digital river is pretty horrible. My only other experience with them outside of HTC was NVIDIA shield tablet purchase. I guess from the manufacturer stand point they have the infrastructure and are seemingly competent but if you ever have problems you're ****ed
[HTC U12+ Guides, News, & Discussion] k_l_o:
Well, this time I bypassed HTC financing and used my AMEX. If they're any problems AMEX will remove the transaction and deal with the headache, themselves. I don't know why I didn't use AMEX for my original pre-order in the first place and could've avoided all this frustration. I would get extra year of warranty and points. So stupid of me...
[HTC U12+ Guides, News, & Discussion] savage25rcracer:
Got mine today! It's fast and the Buttons work Fine! Yes there is a learning curve but works great. you have to press them in untill it vibrates then hold it to go up or down vol. Yes it is different but not any type of issue!
[HTC U12+ Guides, News, & Discussion] k_l_o:
I saw this over at Android Central, whom got wind of the Pre-Order fiasco:

Updated 12:38 PM ET:

Looks like the U12+ is doing okay, after all. In a statement sent to Android Central, HTC said: "We're aware a small number of U12+ orders were affected by a system error that made it seem like the orders were canceled. This is not the case, and we're in the process of contacting these customers to ensure they know their order will be on its way very soon. We are working directly with these customers to ensure they quickly receive and love their HTC U12+."

I haven't received any contact. Has anyone received contact?
[HTC U12+ Guides, News, & Discussion] schmeggy929:
Mine was never cancelled, stills shows out of stock and will be notified once available again. I was never in this bundle of cancelled orders.
[HTC U12+ Guides, News, & Discussion] THUNDEROID:
Chatted to a Amazon rep today about my order. Said they received fewer stock then they needed. And even though I pre ordered close to the announcement it still wasn't enough. So I imagine if you ordered days/weeks after the pre order went live your in for some wait.

Ironically the chat representative is also on the waiting list for this phone to ?