yashsingh1/xdaforums huggingface dataset:
[Nokia 7 Plus Questions & Answers] RealEvil:
Hmm, that's the response id give if I wanted someone to stop bothering me! Not very inspiring. It also just doesn't seem very plausible to me...
[Nokia 7 Plus Questions & Answers] Italicus91:
Support is not real very helpful, with the only suggestion being "wait"

Does Nokia have a pc tool to recover or do software update?

I used to have one for my LG, so that the pc tool would push the update instead of waiting for an OTA
[Nokia 7 Plus Questions & Answers] trveller72:
Their tech support said that the only way is through OTA.
[Nokia 7 Plus Questions & Answers] Italicus91:
Any update guys?

One of the main reasons I chose this phone was android one and the promise of speedy updates. We are definitely not off to a good start....
[Nokia 7 Plus Questions & Answers] manus31:
I would try changing my region,maybe language too to one of the countries that the phone has already been released in.

Phone isn't out yet officially in the UK and Ireland until the 2nd of May
[Nokia 7 Plus Questions & Answers] RealEvil:
Mine is of German stock and I tried VPNing to Germany - no luck. I could try changing my language settings to German but this is all so much... work... very disappointing.
[Nokia 7 Plus Questions & Answers] RealEvil:
Tried the following:

Factory Reset with Sim in:

Engligh UK - No Update

Spanish - Espana - No Update

Factory data reset Without Sim:

German - No Update

French - France - no update.

I give up.
[Nokia 7 Plus Questions & Answers] Italicus91:
I'll be in Italy tomorrow, let's see if I get the update while there.

I'm based in UK and bought mine from Germany
[Nokia 7 Plus Questions & Answers] trveller72:
I also think that the update will not roll until the phone is released in the respective country.

If you can check in Italy, that would be great.

It would make things so easy if Nokia will let us download the firmware and install it in recovery - see recovery menu below:

http://www.hardreset.info/devices/nokia/nokia-7-plus/hardreset/first-method/

---------- Post added at 04:15 PM ---------- Previous post was at 04:06 PM ----------

Did you setup your VPN on the router or on the mobile?

I am thinking to try this also, but if you setup your VPN on the router and connected to WIFI and it did not work, then it would be pointless for me to try again.
[Nokia 7 Plus Questions & Answers] Italicus91:
After a day in Italy, no update.

It could be that it's because my device was set up in UK.

Let's see if updates start to roll out once it is officially out in UK

Inviato dal mio Nokia 7 plus utilizzando Tapatalk
[Nokia 7 Plus Questions & Answers] manus31:
Don't know if it will be any help but a guy on the Nokia 7 plus WhatsApp group resolved his update problem by

Doing a factory reset with no SIM cards and skipping the prompt to restore app settings from the cloud,

So I guess just factory reset not using any google accounts,apps or settings,

This guy could have just got lucky though,

Dont have the phone myself yet
[Nokia 7 Plus Questions & Answers] trveller72:
Thank you.

Tried that, did not work.

I always do a clean start, nothing restored from the cloud at initial setup.

Hopefully we'll have it when phone launches in UK
[Nokia 7 Plus Questions & Answers] Heisemberg_91:
Same problem here, I have the TA-1055 model (single sim, branded) bought in Italy but I am still on Oreo 8.0 with February security patches. Maybe the problem was that I did the first setup and configuration of the phone with my SIM card in?
[Nokia 7 Plus Questions & Answers] tomcat1:
Hi,

The solution is to clear cache and wipe data of carrier services and google play services ( system--->applications--->show system applications--->find carrier services-->storage-->clear cache--->wipe data) same process for google play services.

Shut down your phone.

Swap your Sim card for a Sim card from an other carrier ( you need the other sim card only to start).

Power up your phone with volume up and power buttons at the same time.

Go to the system update menu and ask the update.

The update should begin.

Warning: Don't put your sim card back till the end of the update.

It's not very easy but it works.
[Nokia 7 Plus Questions & Answers] Pumpino:
Why the need to press the volume up button if you're powering the phone normally?
[Nokia 7 Plus Questions & Answers] trveller72:
With branded phone it would be a bit different as the firmware will have to be reviewed by the carrier also.
[Nokia 7 Plus Questions & Answers] manus31:
Just got my unit from UK,model number TA-1055

Phone is on an hour now,no updates yet

Still on Oreo 8.0 with Feb patch.

Anyone manage to sort this out or is it a case of sitting and waiting
[Nokia 7 Plus Questions & Answers] trveller72:
Nokia support latest reply (nothing new under the sun):

"Regarding your inquiry, it is is good to know that your Nokia device should be able to update to Android 8.1, once it is available. Also It is good to know that updates are released at different dates in order not to overload the network and when there is an available update you would receive a notification."
[Nokia 7 Plus Questions & Answers] manus31:
My main concern is that well have to wait for every update even security patches
[Nokia 7 Plus Questions & Answers] trveller72:
I hope that once the phone is live in uk, everything will run smoothly.

Anyway we can complain to the support until they'll fix it.
[Nokia 7 Plus Questions & Answers] manus31:
So you reckon this affects all UK region.Im on a fairly obscure carrier in Ireland,so thought that might be my issue.Id feel better if I knew it was affecting everyone
[Nokia 7 Plus Questions & Answers] Pumpino:
No, it's effecting multiple devices, in multiple regions, across multiple carriers. In Australia, Nokia 5, 6 and 8 users have experienced delays of months in receiving both security patches and the update to 8.1.
[Nokia 7 Plus Questions & Answers] manus31:
I see some folks on the Nokia forums are still waiting too.Even with the 8 Sirroco.A lot of those complaining though last week have just recently got updates so I'm hopeful of getting something next week,then will have to see what happens with the security patches.Hopefully once the carriers sort out the first updates it will all become easier
[Nokia 7 Plus Questions & Answers] adjuk84:
My resolve

Hi all,

I have a TA-1046 I live in the UK work in The Netherlands, as it's dual SIM I have my UK 3 SIM and Dutch KPN SIM in the phone. I got nothing on the 3 SIM update wise I then switch data to the KPN SIM and it took about 30 seconds to pick up the update switched to WiFi and downloaded.

I hope this helps.
[Nokia 7 Plus Questions & Answers] trveller72:
This happened in the Netherlands or in t UK?
[Nokia 7 Plus Questions & Answers] mw1man:
noting here in the netherland i have tele2
[Nokia 7 Plus Questions & Answers] adjuk84:
Uk

I was in the UK getting nothing in WiFi or mobile data until I turned to KPN

---------- Post added at 06:35 PM ---------- Previous post was at 06:33 PM ----------

Do you have a Ta-1046?
[Nokia 7 Plus Questions & Answers] mw1man:
yes
[Nokia 7 Plus Questions & Answers] SirGarmaples:
Same here, in the Middle East. No updates here as well. Asked support and got the same response as the ones already mentioned in this thread. There are some bugs on my device, and I'm waiting for the update to help fix the issues. I guess the Nokia 7 Plus was rushed? Since this problem which shoudnt be happening, has already occurred. This has already made a bad impression of Nokia updates for me. I hope Nokia resolves this issue and that we wouldn't have to face this with the monthly security updates, Android P and Android Q releases.
[Nokia 7 Plus Questions & Answers] awells845:
Insider info from an advisor at Carphone Warehouse, The Nokia 7 Plus and Nokia 6 2018 are being discontinued in coming weeks due to manufacturing faults. It seems some units are exploding when on charge using the supplied charger. Also will be pulled out of the Android One program later this year for not committing to timely updates for all regions. Everyone get ready to return or sell your device.

I think it could be end of Nokia for good this time.
[Nokia 7 Plus Questions & Answers] manus31:
Very true. And I bought the phone thinking that I'd be getting fast, frequent updates. Even if/when the 8.1 update comes. Will we have to wait at the back of the queue for every future update. Not much confidence in Nokia at the moment. For the price I paid for the phone last week €430,I could have kept that and added a €100 or so for a oneplus 6 or honor 10. Went for the Nokia for Android One
[Nokia 7 Plus Questions & Answers] trveller72:
It is hard to believe this as people are using this phone for quite some months and nothing like that was reported until now.

Anyway thanks for letting us know (in quite a few threads!)

BTW, I wonder why Carphone are still selling it?
[Nokia 7 Plus Questions & Answers] Pumpino:
The N7+ and N6.1 were only released internationally in April though, right? Not many people would be using them yet.

That said, why would Google plan to remove the Android One label after only one month of the devices being released? If it had been months of failing to provide updates, I could understand it.
[Nokia 7 Plus Questions & Answers] trveller72:
In China it was released in February. And sold in seconds.

I agree with you on Google and Android one. It is just a few weeks and for some areas, annoying for us off course, buy probably not for Google.
[Nokia 7 Plus Questions & Answers] Profree99:
Hello,

I am from Spain and here the Nokia 7+ is also in 8.0 with February patch. I understand that it is a little annoying, but it's not a panic situation for me. What's more, I not even consider to sell or return my phone. I think it's a great phone and has a good potential. Be patient and good luck.
[Nokia 7 Plus Questions & Answers] Pumpino:
Something that seems to work for some people is to remove your sim card, disable the GPS, clear the cache and data of carrier services under the apps menu (you'll need to click on the three dots and show system apps first), clear the same for Google Services Framework, reboot, connect to the Belgium server using Psiphon Pro (a VPN app). Choose to tunnel whole device. You could also try other locations like Germany and Denmark in Psiphon Pro. Some people have found that if it doesn't work, a factory reset prior to connecting to the VPN has triggered the update, but that's pretty extreme. Let us know if it works, as I don't own the device and I'd be interested to hear if it's effective.
[Nokia 7 Plus Questions & Answers] avpinedo:
I have the model TA-1046, since a week ago in Spain and I have not received the update, I have tried with several sim and doing hard reset, without any positive result, in the chat they keep telling me to be patient, but it would not be wrong to have a manual alternative, or a more concrete answer, since they do not give much information
[Nokia 7 Plus Questions & Answers] awells845:
https://drive.google.com/open?id=1Ys1edGoDygewh40D5UHatb93HaNbW9bU

Nokia Support confirmed some 7 plus models wont get 8.1
[Nokia 7 Plus Questions & Answers] jv.batista:
That seems fishy to me. I have the phone since day one in Portugal(17 of April) and the 1st thing that appear as soon as I connected the phone to wifi was an update mid setup process. The model is TA-1046 and the Hardware version 5.0
[Nokia 7 Plus Questions & Answers] Profree99:
It would be interested to know which models are affected and in which country.
[Nokia 7 Plus Questions & Answers] awells845:
I enquired about my TA-1055 model. Not sure about others. But I'm planning on returning the device asap.
[Nokia 7 Plus Questions & Answers] jimbojack_uk:
I also have a TA-1055 and I've just factory reset it and started the returns process. Unfortunately I can't trust the company to get it right in the future. I needed it right now.
[Nokia 7 Plus Questions & Answers] Profree99:
I have contacted with Nokia support and they have told me that the update in Spain will be in few days, to be patient.
[Nokia 7 Plus Questions & Answers] manus31:
Me too as it happens,put in a returns request with the shop I bought it in.Have lost confidence in Nokia to provide Android one updates properly.

---------- Post added at 01:24 PM ---------- Previous post was at 01:22 PM ----------

You have been posting some pretty far out stuff on here lately.Dont believe this at all
[Nokia 7 Plus Questions & Answers] awells845:
The screenshot is proof of Nokia Support's response. But that's your opinion.
[Nokia 7 Plus Questions & Answers] Profree99:
Is there any similar alternative to Nokia 7 plus? I paid 400€ and I can return it until 2 of June.
[Nokia 7 Plus Questions & Answers] Farooq95:
This is the response from support.
[Nokia 7 Plus Questions & Answers] Profree99:
This method is valid for any model of Nokia 7 plus? Did you try it?
[Nokia 7 Plus Questions & Answers] Farooq95:
Didn't work for me
[Nokia 7 Plus Questions & Answers] Farooq95:
Welp
[Nokia 7 Plus Questions & Answers] SirGarmaples:
What? Nothing of that sort happened to me. All of us are scrambling for ways other than waiting, to get the update. I can confirm that the rollout of the update is very slow but not completely stopped, since one of the review units in retail stores in my country had the 8.1 update already on it.

Support could only say "Many countries still didn't get the update. Please be patient."
[Nokia 7 Plus Questions & Answers] awells845:
Seems like different Nokia Support staff are saying different things. I get I got unlucky with the staff at the time:confused:
[Nokia 7 Plus Questions & Answers] SacredDeviL666:
Thread was just cleaned by an Admin and please pay heed to it.

Thanks

SacredDeviL666

Forum Moderator
[Nokia 7 Plus Questions & Answers] fax2368:
IMO, sounds like a huge BS. Surely a badly informed agent.

Sent from Nokia 7 Plus with Tapatalk
[Nokia 7 Plus Questions & Answers] awells845:
Yeah, I'll give HMD Global a chance and see if any updates arrive in the next 2 weeks. I can agree with every frustrated user that they need to sort out there software updates and make it so that all regions get the same updates on time. Hopefully we can get a bootloader unlock guide too, and get some roms.;)
[Nokia 7 Plus Questions & Answers] Profree99:
I have news explaining the actual situation of Nokia 7 plus update. Nokia launched 8.1 update with April patch, but Nokia pulled it out to some bugs and errors, so it is not longer available. I think that they will launch again 8.1 update with May patch, which has been announced today. If Nokia pulled the update it was because they detected this bugs. To sum up, be patient, I think the update will appear suddenly.
[Nokia 7 Plus Questions & Answers] Pumpino:
You could get a Xiaomi Redmi Note 5 instead. It's a pain waiting 15 days to unlock the bootloader, but I'm now running 8.1 with the April security patch (official Resurrection Remix), and I have the bonus of being able to flash other ROMs and have root. The specs are nearly identical, yet the RN5 has a bigger battery, a notification LED and is significantly cheaper.
[Nokia 7 Plus Questions & Answers] awells845:
I think threads like this need to be closed. It's pointless. People saying different stories about why they didn't get 8.1 and non credible postings. Posting on here about it isn't gonna get you the update quicker. Sit tight. Go out and enjoy the hot sun. At least the 7 Plus is stock android, not a laggy mess
[Nokia 7 Plus Questions & Answers] SirGarmaples:
Good point.
[Nokia 7 Plus Questions & Answers] prat28yush:
I had the same problem. It's been 4 days since I got the phone in my hand, finally it's downloading the update.
[Nokia 7 Plus Questions & Answers] avpinedo:
I just skipped the update !!! in Spain TA-1046, downloading !!!
[Nokia 7 Plus Questions & Answers] prat28yush:
Had the same problem for 4 days. Today I finally got updated to 8.1. Check once again
[Nokia 7 Plus Questions & Answers] yesman89:
I can download the update right now

Model TA 1046

Hardwareversion 5.0
[Nokia 7 Plus Questions & Answers] Profree99:
The update is available here in Spain!
[Nokia 7 Plus Questions & Answers] trveller72:
Lucky guys!

... but be careful, it may explode :laugh::laugh:;)

Hopefully we will get it in UK soon enough.
[Nokia 7 Plus Questions & Answers] SirGarmaples:
Same here. Looks like it's been released globally with the April security patch.
[Nokia 7 Plus Questions & Answers] Italicus91:
Anyone for the UK received the update?
[Nokia 7 Plus Questions & Answers] jv.batista:
As an Android One phone aren't the updates handled by Google instead of Nokia? Or does Google provide the update and then Nokia has to make it available?
[Nokia 7 Plus Questions & Answers] manus31:
That's what they would have you believe before you buy it,that you would be getting it straight from Google,but apparently it's Nokia who releases the updates when and how they like. To carriers,regions,etc
[Nokia 7 Plus Questions & Answers] inestimabil:
Hi, I bought the phone yesterday from a UK store, ta 1055, and there is no update. I'm waiting a few days and I'll send it back if I won't receive the update.
[Nokia 7 Plus Questions & Answers] Profree99:
Be patient, the update will appear. Some days ago I was in the same situation you are. Besides 8.1 is not a big update, there are few new things. Good luck.

---------- Post added at 10:12 AM ---------- Previous post was at 10:11 AM ----------

Besides it seems that people from UK and Ireland are still waiting.
[Nokia 7 Plus Questions & Answers] manus31:
You can sideload the 8.1 zip if you enroll in the android P beta program and used the backup tos8.1 zip.No need to wait.Ive seen the zip been linked on these forums too if you want to skip enrolling

https://xdaforums.com/nokia-7-plus/help/android-p-beta-available-nokia-7-plus-t3787518
[Nokia 7 Plus Questions & Answers] Italicus91:
Final update on my side.

I signed up for android P just to have the rollback 8.1 file

Installed it via adb

Few minutes later I had android 8.1 with April security patch

As soon as I checked the system update I could download the may security patch, even though just few minutes earlier the phone didn't find the April patch.

All the process was done without wiping the phone.

I'm based in UK by the way.
[Nokia 7 Plus Questions & Answers] trveller72:
Same process for me.

TA-1046 in Ireland, bought on Amazon.de
[Nokia 7 Plus Questions & Answers] jv.batista:
So, if I got that right, you sign up for the android p, and when you rolled back to 8.1 the phone updated to the may patch? Is that it?
[Nokia 7 Plus Questions & Answers] Italicus91:
Yes,

When you sign up for android p it gives you the option to also download 8.1 with April patch, as rollback if android p beta has issues.

So I downloaded the 8.1 file and sideloaded it through adb.

The step by step process was on the Nokia page as well, overall it was super easy and no wipe required.

More importantly, it straight back away found the may update as soon as it rebooted
[Nokia 7 Plus Questions & Answers] andy_48:
Seems to me a lot of effort for little gain. However, I am concerned that Nokia is reneging on the AndroidOne promise for timely updates. I've ditched my Moto G4+ for Nokia as Motorola used to be great at issuing updates but is now no longer reliable in this regard. Is there any word from Nokia as to why they are dragging their feet in the UK?

Incidentally, I persuaded my wife to switch to a Nokia 6.1 from her much loved Moto G3 with the promise of timely updates. Thank goodness the 6.1 is bang up to date, at least!
[Nokia 7 Plus Questions & Answers] trveller72:
I was feeling the same a few days ago, but ...

... After I manually updated to 8.1 the next OTA came without a problem.

Also this issue with update from 8.0 to 8.1 seem to occur only in certain parts of EU (UK and Ireland in particular), the majority of the people got the updates straight away.

In fairness to HMD (Nokia?) they seem to keep the promise - I do not know what other devices (except the Pixels) have the May security patch released (and tha April patch was released in 11 April).

Let's hope that it will get better in time.
[Nokia 7 Plus Questions & Answers] jv.batista:
Any other way of getting the update without flashing 8.1 again? btw, for some reason the adp popup to allow the pc does not appear on my phone...

Not feeling like to wipe the phone and configure everything again... :S
[Nokia 7 Plus Questions & Answers] Italicus91:
You don't need to wipe your phone, I installed 8.1 without wiping.

Wiping was adviced to install android P
[Nokia 7 Plus Questions & Answers] andy_48:
Online chat with Nokia Support:

•	Hi! How can we help you today with your Nokia phone or accessory?

•	I am concerned that Nokia are reneging on the AndroidOne promise for timely updates. My Nokia 7+ seems stuck on Oreo 8.0 and 1st Feb security patch. Is there a reason as to why Nokia are dragging their feet in the UK?

•	hi Thank you for contacting Nokia Mobile Care. My name is ****** and I will be glad to help you!

•	Thanks. Simply, when will OTA update for Oreo 8.1 and 1st May security patch be rolled out in UK?

•	Please, first go to Settings>Apps & Notifications> App info> 3 dots on the upper right corner> Show system> Carrier Services> Storage> Clear data and cache. After that restart the phone and then check for the update again. If you still don't have it try to update without a SIM card or with a SIM card to a different operator if possible

•	Tried that (except different operator) but no joy.

•	did you try without SIM card

•	yes

•	check for update now please

•	no joy

•	hmm

•	lots of people having same problem in UK and Eire

•	in this case i advise you to wait some time and contact us again. the updates are coming automatically and it depend from the region operator etc

•	How much time? this has been rolled out in other EU counties. why not UK? Operator should be irrelevant if SIM free phone will update without SIM card. HMD promised updates that are not forthcoming. Are you able to report this issue?

•	ok i will report the issue to the relevant department

•	Thanks
[Nokia 7 Plus Questions & Answers] jv.batista:
Also tried that but no luck. I'll try and flash the 8.1 image

edit: No luck either...

edit2: As per Nokia support updates are released by Country, model and carrier... So just sit back and wait I guess :/
[Nokia 7 Plus Questions & Answers] k3dar7:
"lot effort"??? install adb(what all xda users have already installed), download one zip file and run two commands is i think very little effort ;)
[Nokia 7 Plus Questions & Answers] andy_48:
Yes, you're quite right, of course. My meaning was more aimed at Nokia/HMD. In theory the OTA update should arrive anytime soon, negating the need to do anything other than press Start.

And I am concerned there is an underlying problem that should be fixed by Nokia not users. If I do the sideload, is there any guarantee that the next security patch will update correctly OTA?
[Nokia 7 Plus Questions & Answers] tomg835:
Hello from China

Hi Neil.

I am an European expat in China , Beijing more exactly.

Got my N7+ from Hong Kong and Shenzhen via Internet shopping.

All works fine on my set , except .... Yes ... Security update is from Feb.2018 and my version of OS is same like yours Oreo 8.0.

I am trying to determine what's the matter , because I actually have a notification about System Upgrade (590 MB) , but the darn thing

does not want to download it. After a couple of seconds of downloading attempt it gous into Pause.

I am also trying to determine whether IMEI number belongs to NOKIA as I start getting the feeling something is very wrong.

This is my story.

Wish you good luck and let's hope things will settle somehow.

Best regards ,

Tom
[Nokia 7 Plus Questions & Answers] Stransky:
I am also in UK and on 8.0 and o cc also contacted Nokia support about the 8.1 update and was told to use a VPN. Tried that and it did not work.
[Nokia 7 Plus Questions & Answers] Shebee:
Just received my TA-1046 (white) in Austria and it got the May patch and 8.1 straight away during setup.