[Huawei P20 Questions & Answers] SteiffCollector:
P20 Pro Setting Tunes/Tones

Hi, have you got this sorted yet?

I have not long had my P20 Pro and have also found it frustrating but I have sat and played around with it and found the solution, albeit it a bit of a hassle to do!

Apologies for no doubt going over old ground here, but I need to work on the assumption that there maybe others, slightly less experienced, that may also be trying to work this out.

Ringtone first! Use a computer and Windows Media Player, to first get your desired tunes/tones onto. (Rip into Media Player using MP3 from the settings tab).

Next, unlock your P20 Pro and connect to your computer using the supplied USB cable, once connected, swipe the screen down and select the “MTP” option (file transfer). Your P20 Pro will then be recognised by your computer and will quickly show up in Media Player on the right hand side.

It’s then just a matter of dragging and dropping any content from the left side of the Media Player window into this area on the right. Once done, be sure to click “sync” above your devices name.

Then disconnect your P20 Pro from the computer, go to “Settings”, then “Sounds”, scroll up until you see “Phone ringtone”, click this, next select “Music (on storage)” at the top right, choose your desired tune by popping a dot in the adjoining circle and finally click on the tick, top right corner, to apply. Done!

Next, Email notification sounds.

I have my home screen setup so that once unlocked, I can see the “@“ icon (with Email written underneath it) in the middle bottom section of the screen, but it is this icon you will need to use, if it’s not where mine is!

Although this may seem very odd, I can assure you that it works.

You MUST use this icon “@“ to setup your email account(s) in order to then be able to set different tunes/tones for each of them.

The first time you hit the “@“ icon you will be prompted to select what type of mail account you are using etc, follow all relevant onscreen prompts to get setup.

Whichever mail account you add first will become the default sender for emails, this can only be changed once you have added an additional email account.

Once your account(s) have been successfully setup, exit back to the home screen, only so that we are starting from the same point!

Select the “@“ icon, the default sending account opens first, next, click the three dots at the bottom right labelled “More”, then select “Settings”, look under the section “ACCOUNTS” and select which account you wish to deal with, next, scroll the screen up until you see the section “NOTIFICATION SETTINGS”, from here select “Choose ringtone”, and finally, select “Music (on storage)” to find the tunes/tones that you previously added using Windows Media Player, place a dot in the corresponding circle, click the tick to the the top right of the screen to apply your selection. This technique can now be used for all other email accounts, to give you separate tunes/tones for each email account.

You can, of course, also use a third party app, such as “Zedge Ringtones” and once you have selected and downloaded your chosen tone, it will appear under your phones settings/sounds/phone ringtone or default notification sound/Sound

Hope this helps, my P20 Pro is now finally personalised to my own liking!