yashsingh1/xdaforums huggingface dataset:
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
If its any hope, I had a similar situation when I was trying to activate my Nexus 5x on Verizon. The people in the store didn't know that it existed and had no instructions on what to do. Also my first nano SIM phone, and they couldn't get it to activate. That's when I learned to never go to their stores for technical help. But it was worth it that time because they let me keep the sim card and later I was able to get someone on their tech support number who was able to activate it remotely. It could just be that the phone is new and information hasn't gotten around internally. Verizon seems pretty bad about that.

My xz2c single sim package got lost on Wednesday by DHL ? but I'm going to be dealing with this soon
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
Well no luck trying to activate the Sim with another Verizon phone. It seems that the phone just isn't in the Verizon system yet.
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
I have a UK single sim that I'm having no service with Verizon. Not sure if it's due to the phone being from the UK or something else with Verizon maybe. Trying to flash the US firmware but having problems with Newflasher.

If I have any luck I'll post back here.
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
Just posting for others who may be curious; I was able to get the phone working on Verizon today. Using the sim from an already activated pixel 2 initially worked for data and calling, and sending text messages, but I could not receive text messages. I grabbed an updated sim (says 4G LTE on it) and activated it on the pixel 2, then moved it to the xz2c and currently have everything working. It's only been a few hours so we'll see if it stays like this or if it goes the way of the htc U11 and has problems every couple of weeks. I'm using the verizon approved H8314 single sim model, not the dual sim model.
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
Interesting, thanks for the update! I'm using an activated sim from my Pixel 2 as well. It says 4G LTE on the sim too and my model xz2 compact is the same H8314. So maybe it is the UK firmware in my case, I'm going to keep trying to figure out my drivers issue this weekend to flash US firmware and see if that helps.
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
I hope you're able to get it working, I really like the phone so far. It's the perfect size imo. I don't use my phone for much, generally on a computer 12 hours a day, so it's nice having a small phone with top-tier specs again.
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
Awesome would be great to see something come of this
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
Finally got it working! It was the firmware, as soon as I got the US firmware flashed service popped up.

Tried a Pixel 2 and Galaxy S9, great phones but the size of the XZ2 compact is perfect. I'm excited I got this working! Appreciate the support here!
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
That's awesome news. I wonder if the US firmware will work with the duel Sim version as well and not cause any problems with the phone.
[Sony Xperia XZ2 Compact Questions & Answers] AgentOrange96:
I got the US version of the phone working on Verizon. I was able to activate it with the new SIM card through the Verizon site. Initially calls and texts were not working, but I figured out that VoLTE was not activated on my line. So I had to add that service to my line. (Before I had a Galaxy S4 Mini, so I wasn't eligible. Although I think my ROM did support it.)
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
I may have spoken too soon about getting mine working. After flashing to US firmware I could make and receive calls, use data and send texts. But I can't receive texts. Talking with Verizon support last night and this morning, and they can't find a solution. They sent a ticket out on it, but I'm not holding my breath.

If anyone has any suggestions I'd love to hear them!
[Sony Xperia XZ2 Compact Questions & Answers] AgentOrange96:
To be clear for me; I am using the Best Buy pre-order version. So the one sold here. As well I was able to both send and receive texts AFTER activating VoLTE, but was unable to do either before. I saw your post and wondered if it was related at tirst, but I don't think so. Best of luck! Dual SIM and 6GB of RAM would definitely be welcome I think for a lot of US users!
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
I think it's the APN settings, but they are not modifiable on the phone. Researching into that now.

Should have been patient and gone with the US version! I figured I could just flash the firmware and be good to go. Lol.
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
Yeah it may be the Apn settings. Don't understand why I can't modify them with a Verizon sim. Can do it with my AT&T sim no problem.
[Sony Xperia XZ2 Compact Questions & Answers] Barefooterdude:
I worked with Verizon level 2 tech for an hour today at a Verizon store. I have the best buy pre order version in the US. The phone connects to LTE fine, internet works, text messaging works., but phone calls incoming and outgoing don't work. Attempting to call out gives an immediate server error. I have an open ticket with Verizon as the calling not working is clearly not supposed to happen since it is connected to LTE. We also tried a non NFC sim to no avail. Also tried activating a new NFC sim on a pixel2, which added the volte feature to my account but once plugged back into the xz2 compact it disabled volte on my account as visable by the tech in my account. Honestly, I think we have some buggy software from Sony. Has anyone contacted them yet? With how fast the call error appears I can't believe the phone is reaching out to Verizon to get an error code, rather like someone compiled android and forgot to enable phone services. I will attempt flashing the device tonight, but need to find the firmware first. Good luck to us all.
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
Sony tech is worthless. Im bypassing Verizon altogether and just changing to AT&T lol. Can't keep dealing with not having access to my work number.
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
Just a heads up to the people having trouble. This is my experience with the US best buy pre order. The first sim card I tried, an older model that I've been carrying forward for about 5 years, worked for data, calling and sending texts but not receiving texts. I got a new nano sim, says 4G LTE on it, worked with a guy through phone support to get the card activated on a Google model Pixel 2. I then moved the card to the Sony, data and texting worked but I got the server error on phone calls. I had him disable and re-enable advanced calling for my line (voLTE) then I restarted the phone and now everything is working on all LTE bands for calling, texting and data. So far I've had 24 hours of success including taking an update and pulling the sim to insert an SD card. We'll see if it holds up over time, I know the HTC u11 had periods of success followed by issues again on Verizon. Point is of all this is that I've experienced all the listed issues and a competent tech IS able to overcome them by following the steps I just listed. Good luck everybody, this phone is fantastic. Been off the charger for 18 hours with light usage (1.5 hours sot with much of that photos) walking around outside on LTE all day and still have 73% battery.
[Sony Xperia XZ2 Compact Questions & Answers] Caesar Slava:
Update, unfortunately I have not been able to get my Sony Xperia xz2 compact to work on Verizon. It could not make or receive a call. After speaking to 2 different Verizon techs, the phone is missing CDMA and WCDMA is not working with Verizon. The phone could receive data and could send texts, but the phone didn't know it sent the txt.

So as of right now the Sony Xperia XZ2 Compact dose not work on Verizon network. Would like to find out that I'm wrong and their is a way to make the phone work on Verizon. Love the phone size and capability.
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
There has been a few people that have gotten the US version (single Sim) working with Verizon. However people with the duel sim such as myself I have yet to see anyone get it working. The phone works with 3/4 bands of lte that Verizon supports. So if u have the single Sim version I would look at the posts on what those others were able to do.
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
I have the xz2c working in Verizon. You don't need CDMA anymore. Look at post 32 in this thread (right above yours).
[Sony Xperia XZ2 Compact Questions & Answers] themoveforward:
As I stated earlier in this thread, you simply need to flash the OEM and OEM_Other.sin files from the US Single SIM model H8314 onto your Dual SIM H8324 device and Verizon will immediately connect without a problem. I'm currently running Verizon and T-Mobile side by side on mine.

Verizon runs VoLTE natively on this device without a need to toggle anything, but does not have WiFi Calling. At this point in time, it is not certified for use with VoLTE or WiFi Calling on T-Mobile either.
[Sony Xperia XZ2 Compact Questions & Answers] mattnathaniel12:
Can you provide a link to the download man? Also will you still be able to get ota updates if this is done?
[Sony Xperia XZ2 Compact Questions & Answers] themoveforward:
Use XperiFirm to download the proper firmware:

XperiFirm

Also, you will not receive OTA updates after flashing. You will need to manually flash the device from that point forward in regards to updates.
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
I flashed the US firmware from XperiFirm onto my UK single sim model, and while it did connect with Verizon immediately, I can't receive text messages. Everything else seems to work okay. From reading other comments here, it seems a little hit or miss.
[Sony Xperia XZ2 Compact Questions & Answers] Barefooterdude:
Follow up question

Used XperiFirm to download the firmware. Few questions though as I'm not able to follow exactly what you did:

1. I didn't see an OEM and OEM_Extra .sin files in the download. There is an oem_X-FLASH-CUST-B6B5 and oem_other_X-FLASH-CUST-B6B5.

2. What are you using to flash the device?

My device is the H8314 model (Best Buy pre-order). Running build 51.1.A.3.159.

I also re-flashed it using Xperia Companion, and that didn't fix it either. That flashed it back to the same thing, 51.1.A.3.159.
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
That's the model and build I have working on Verizon. You don't need to flash the US model.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
Can anyone confirm that visual voicemail is working?
[Sony Xperia XZ2 Compact Questions & Answers] Barefooterdude:
Can you provide some details on your phone? What the exact model is, what version do you have, some details. What version of the firmware are you using then, assuming you are using the stock image?

Are you in the USA?
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
Yeah I've posted all that information throughout this thread but I'll consolidate here.

I have the best-buy preorder, US single sim model. It's the Verizon approved H8314 model running the stock image. Currently on the April 1st security update, build 51.1.A.3.159, living in the US. My experience on getting the phone to work on Verizon is as follows:

- Initially just moved my sim from a Google model Pixel 2 into the XZ2c. Calls and data worked after a reboot, I could send text messages but could not receive them. This sim card is one I've been using for about 5 years and is apparently not compatible with the XZ2c despite being a nano sim.

- I switched to a new sim card, and working with phone support, got this sim card activated using the pixel 2. It worked fine in the pixel and we verified that HD calling (voLTE) was active on the phone AND on my line according to their systems.

- I swapped the sim into the XZ2c. Data, sending, and receiving text messages worked immediately. I could not make or receive phone calls, trying to call resulted in a message about a server error and trying again later. Phone support (same guy, took about 30 minutes) said voLTE was still active on my line (there's no apparent toggle in the settings on the XZ2c). I asked him to disable and then reenable voLTE, then he had me reboot the phone. After the reboot all calling worked (making and receiving) and texting and data still worked.

The phone has now been working for me since Friday afternoon, so 72 hours. In that time I've pulled the sim twice to swap SD cards, and took the april security update and have not lost any functionality. I spent the weekend traveling through a few different states and a ton of different cell towers and never had any noticeable issues. It's definitely possible to get this phone working on Verizon, you just need to find a tech who's willing to do as you ask instead of jumping right to "we don't sell it, go away."
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
How did you flash the US firmware? Is there a way to do that without losing any DRM keys?

I have downloaded the firmware using XperiFirm, but I don't know how to flash these files, I've never had a sony phone before.
[Sony Xperia XZ2 Compact Questions & Answers] hensonlf:
Disregard. Having the text message issue... Sounds like it could be my Sim.
[Sony Xperia XZ2 Compact Questions & Answers] themoveforward:
Those are both the correct files. I thought it was oem_extra instead of oem_other. But your device should natively run Verizon without having to make any modifications.

I've been using NewFlasher to flash my devices.
[Sony Xperia XZ2 Compact Questions & Answers] josephnero:
Don't worry only unlocking the bootloader wipesDRM keys. Flashing is fine. You can easily revert back. Wait a bit for flashtool to add XZ2 support.
[Sony Xperia XZ2 Compact Questions & Answers] Barefooterdude:
Working on Verizon

Found a great tech at Verizon yesterday. US model moving from Samsung S4 mini to Xperia xZ2 compact. The VoLTE was shut off on my account and tier1 had no clue how to fix it. Tier2 techs can force HD audio. I suspect the config going from a Samsung s4 mini to a VoLTE phone requires adjustment on the Verizon side. My phone is now working perfectly.
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
Awesome, hope you like the phone, it's a perfect size for me. If the camera button was re-mappable I think it would be perfect, I don't know why they have a dedicated camera button as well as double tap power button for camera. Seems kind of pointless.
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
Thank you for this. I have the H3814 as well and have the same issue, I can't receive texts. Got a new Sim today but still having the same problem. Everything works fine except receiving texts. May need to go back to my Pixel 2 with broken USB port :(.
[Sony Xperia XZ2 Compact Questions & Answers] hockey9592:
Hello,

My XZ2 Compact is due from Best Buy this week. I'm nervous that I'll have a difficult time getting this setup to completely work on Verizon after reading some of the comments. Would it make a difference if I went into a Verizon store and showed them this thread? I really don't want to miss out on calls or texts
[Sony Xperia XZ2 Compact Questions & Answers] Uriith1:
Registered to this forum just to post how I got my phone working.

Got my xz2c working on Verizon today. And maybe this might help some people who are having the issue where you can't receive text messages.

I got the xz2c (H8314) from the best buy pre-order. Decided to upgrade from my Z3v to a smaller phone. Moved my sim card from my Z3V to the XZ2c and internet was working, but no phone calls or text messages. After reading this forum, I decided to try a different sim. Went to a Verizon store who gave me a new sim, but did not help. I called the Verizon Customer Service line and after 25 minutes with tier 1, they finally sent me to the Network Team. Spoke to a Rep named Jeff. I mentioned that I needed HD Calling, thanks to everyone in the thread. He looked at my phone and stated I did not have it on my phone. He had trouble getting it enabled, so he switched my phone to a basic phone, then re-enabled it with HD Calling. I rebooted my phone, and at this point, phone calls are now working. I could also send text messages but not receive them. He then reprovisioned (his words) texting on my line. Rebooted, no luck. I downloaded the VZ Messages+ app as I was using that on my old phone. Could still send, but not receive. He reprovisioned texting one more time, and I rebooted, and was still sending and not receiving. I then connected to Wireless in my house, and text messages started coming through (due to being on the Wireless). Turned off messages as I had like 30 test text messages coming through and the last couple came through without wireless. I am now able to send AND receive text messages without being on wireless.

I know this was a long post (1h 55m on the phone with Verizon) but finally got it working for me. Hopefully this will help people who were having the same issues as me.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
So I went ahead and gave it a shot and picked this phone up at Best Buy. I was previously using an Essential Phone so I had hdvoice already enabled. Right off the bat everything working except for receiving texts... Called up Verizon and got to tier 2 support. He tried reprovisioning and a couple of other things and no dice he ended up putting in a ticket. I don't know what I'm doing wrong I've told him everything that you guys found working with Verizon. My sim isn't even a month old and it was activated on a Pixel 2. Let's see what they come up with through the ticket I guess.

Also, since no one responded to my last question about Visual Voicemail, it doesn't work. I also noticed while testing it out that whether or not I turn visual voicemail on or off, when I call the phone, if I don't decline the call, the call never even gets to voicemail. The call just ends and I get a dial tone. If I do decline the call, it goes to voicemail, I can leave a message, but I never get a notification on the xz2. Can anyone confirm this is what they're getting on their XZ2? I hold 1 to call my voicemail and it's there, but the phone never notifies me.

I'm really hoping this gets figured out man... I'm bumming. I've been obsessing over this phone since the rumors started flying that it was going to be certified on Verizon. I don't really have any other options where I live other than Verizon. It kind of pisses me off that it's "certified"... But did anyone actually throw a sim card into this thing before putting it up for sale and see if it all works before Verizon, Sony, and Best Buy started shooting off saying it's good to go?
[Sony Xperia XZ2 Compact Questions & Answers] trust2me:
Here is my experience with xz2c (H8314) so far. It was a bestbuy preorder. After receiveing I started reading this forum to fix things that were not working.

1. Calling and SMS: The calling in/out and did not work, same issue with sms. A few posts back a wise user suggested to deactivate the hd-voice and re-enable. I did it online: removed the hd-voice feature and added back again. After the reboot, calls started working. And so did Verizon messages . Looks like HD calling is automatically enabled; no need to tinker (checked using hidden settings app).

2. Hotspot with verizon grandfather unlimited works OOTB, using the quick settings option.

3. VVM is greyed-out with a message: "VVM is not activated yet, please try again later". No idea what that means.

4. Sometimes, the native e-mail app has trouble showing the message contents, especially html content. Just displays sender and subject.

5. Downloaded the xperia keyboard from apkmirror (again based on of the posts here) and using it instead of swiftkey.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
...Dude... It worked. I couldn't find it going to myVerizon on my phone so I called support. I told the tech guy everything that was in this thread and it seemed to go in one ear and out the other. I read your comment and went to the myVerizon website on my laptop, found hd voice, turned it off, and 5 minutes later got a face full of all the test messages I've been sending for the last 7 hours. Turned it back on and rebooted, and calls and texts work. You rule!
[Sony Xperia XZ2 Compact Questions & Answers] seangrimes590:
Guys, I'm glad a lot of you are having success and we keep getting more information here to help out other users. Great find on toggling HD voice through the web interface. I hope others have the same success, it's a great little phone.
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
So the texts came in while HD Voice was off? Then after successfully receiving texts it can be turned back on?

I just had HD voice toggled on my account but it was while the phone was off. I think I missed that detail that the texts need to come in while HD voice is currently off
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
No I don't think you would NEED to receive a text before it works, I just noticed that as soon as I turned off HD Voice on the website my texts started coming in. I shut my phone off after I turned HD Voice off and turned it back on after I reenabled it.
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
Gotcha. I just tried both ways and neither worked for me :(

Run down of my experience so far:

1. Flash the US firmware 51.1.A.3.159 to my H8314 using newflasher. Goes fine.

2. Start up phone with my sim that was previously active on my Nexus 5x. Almost everything works (Data, VoLTE, sending texts), except receiving text messages does not.

3. Call Verizon, have them re-provision texting and reboot, no dice. Open level 2 support ticket.

4. Go to Verizon store and get a new sim. No dice. Also try re-provisioning texting in the store again, no dice.

4. Hours later get a call from someone at verizon that they've fixed it, just need to reboot my phone again, so I do, but no dice.

5. Call Verizon again the next day, have them do the VoLTE disable/re-enable, no dice. Apparently my support ticket is now closed.

6. Also try resetting the phone, even though it was already brand new, no dice.

Going back to my Nexus 5x for now, I need texting to work. I'll keep an eye on this thread, hopefully some new developments happen soon.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
I don't know if I'm sending you on a wild good chase, but have you tried turning HD Voice on and off yourself?

-Go to myVerizon.com on a computer (I couldn't find it on the site on my phone) and log in

-Search for HD Voice, click the big red icon that looks like three folders, under related support click "Add the HD Voice feature to your line in my Verizon"

-Click manage your products, and under your number find HD coice and there should be an option to Remove from Account.

I did this with the sim in my phone and turned on. Within 30 seconds all the texts I had been trying to get all afternoon started coming in. I then turned the phone off and reenabled hd voice on my account, powered the phone on, and I've been rocking and rolling ever since.
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
It might be possible for me to do it online, looking into it now. I should have access to that stuff but in the past calling support and just having them do it has been easier than trying to deal with the websites because I am part of a business account so everything needs to be done on a different business site. I can log in on the normal site but none of the controls I care about work on there. Good ol' Verizon.
[Sony Xperia XZ2 Compact Questions & Answers] hockey9592:
FYI I went into the local Verizon store today. All that had to be done for me was transfering the SIM card and registering the IMEI to the network. Both inbound and outbound calls and text messages worked right away.