[Moto G5 Plus Questions & Answers] termii10:
hey,

I am a noob when it comes to rooting devices and I kinda ****ed up on my 2 year old device.

When I try to start my device, I get this error:

Start up failed:

Your device didnt start up successfully. Use the Software Repair Assistant on computer to repair your device.

Connect your device to your computer to get the Software Repair Assistant.

AP Fastboot Flash Mode (Secure)

Fastboot Reason: Volume key pressed

USB connected

cmd: getvar:slot-count

cmd: getvar:slot-suffixes

cmd: getvar:slot-suffixes(note: yes, 2 times)

cmd: getvar:has-slot:recovery

cmd: getvar: partition-type:recovery

cmd: getvar:max-download-size

cmd: download:009ff000

cmd: flash:recovery

Error: failed to load kernel!

Boot up failed

my problem is, that no matter how I try to start or factory reset my phone, I sooner or later land on that screen. I can use fastboot commands just fine, but I dont know which I need to use. TWRP cant be started, because I need to press "Recovery Mode" at one point which sends me back to the above error.

I am stuck since half a day and I honestly cant figure it out myself. I hope you can help me to root my phone. many thanks,

Termii

Edit 1: trying the following commands:

C:\Users\Desktop\reboot\platform-tools>fastboot devices

ZY2245QMTN fastboot

C:\Users\Desktop\reboot\platform-tools>fastboot erase recovery

(bootloader) slot-count: not found

(bootloader) slot-suffixes: not found

(bootloader) slot-suffixes: not found

(bootloader) has-slot:recovery: not found

erasing 'recovery'...

(bootloader) Permission denied

FAILED (remote failure)

finished. total time: 0.007s

C:\Users\Desktop\reboot\platform-tools>fastboot flash recovery recovery.img (note: recovery = TWRP 3.1.1-0 Moto G5S Plus [sanders])

(bootloader) slot-count: not found

(bootloader) slot-suffixes: not found

(bootloader) slot-suffixes: not found

(bootloader) has-slot:recovery: not found

target reported max download size of 536870912 bytes

sending 'recovery' (10236 KB)...

OKAY [ 0.284s]

writing 'recovery'...

(bootloader) Image not signed or corrupt

OKAY [ 0.231s]

finished. total time: 0.519s

C:\Users\Desktop\reboot\platform-tools>fastboot reboot

(bootloader) slot-count: not found

(bootloader) slot-suffixes: not found

(bootloader) slot-suffixes: not found

rebooting...

finished. total time: 0.007s

the error my moto shows me:

Start up failed:

Your device didnt start up successfully. Use the Software Repair Assistant on computer to repair your device.

Connect your device to your computer to get the Software Repair Assistant.

AP Fastboot Flash Mode (Secure)

Error: failed to load kernel!

Fastboot Reason: Fall-through from recovery boot mode USB connected

Edit 2:

C:\Users\Desktop\reboot\platform-tools>fastboot getvar all

(bootloader) slot-count: not found

(bootloader) slot-suffixes: not found

(bootloader) slot-suffixes: not found

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8953-C0.8A(*)

(bootloader) product: potter

(bootloader) board: potter

(bootloader) secure: yes

(bootloader) hwrev: P3B

(bootloader) radio: 3

(bootloader) storage-type: emmc

(bootloader) emmc: 32GB SAMSUNG RX1BMB RV=08 PV=07 FV=0000000000000007

(bootloader) ram: 3GB SAMSUNG LP3 DIE=6Gb M5=01 M6=05 M7=00 M8=7B

(bootloader) cpu: MSM8953

(bootloader) serialno: ZY2245QMTN

(bootloader) cid: 0x0032

(bootloader) channelid: 0x40

(bootloader) uid: 24F61D6D00000000000000000000

(bootloader) securestate: flashing_unlocked

(bootloader) iswarrantyvoid: yes

(bootloader) max-download-size: 536870912

(bootloader) reason: Fall-through from recovery boot mode

(bootloader) imei: ********

(bootloader) meid:

(bootloader) date: 05-16-2017

(bootloader) sku: XT1685

(bootloader) battid:

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time: "Sun Jun 14 3:14:15 UTC 1970"

(bootloader) ro.build.fingerprint[0]: motorola/potter_n/potter_n:7.0/NPN

(bootloader) ro.build.fingerprint[1]: S25.137-33-11/11:user/release-keys

(bootloader) poweroffalarm: 1

(bootloader) ro.build.version.full[0]: Blur_Version.25.226.11.potter.ret

(bootloader) ro.build.version.full[1]: ail.en.US

(bootloader) ro.build.version.qcom: LA.UM.5.6.r1-01900-89xx.0

(bootloader) version-baseband: M8953_02.03.07.06R POTTER_EMEADSDS_CUST

(bootloader) kernel.version[0]: Linux version 3.18.31-perf-g64ca40a-0012

(bootloader) kernel.version[1]: 8-g77c6b6b (hudsoncm@ilclbld107) (gcc ve

(bootloader) kernel.version[2]: rsion 4.9 20150123 (prerelease) (GCC) )

(bootloader) kernel.version[3]: #1 SMP PREEMPT Tue Aug 8 08:37:28 CDT 20

(bootloader) kernel.version[4]: 17

(bootloader) sbl1.git: git=MBM-NG-VC0.8A-0-gc33529e

(bootloader) rpm.git: git=MBM-NG-VC0.C0-1-g202d600

(bootloader) tz.git: git=6c4172f-dirty

(bootloader) devcfg.git: git=6c4172f-dirty

(bootloader) keymaster.git: git=6c4172f-dirty

(bootloader) cmnlib.git: git=6c4172f-dirty

(bootloader) cmnlib64.git: git=6c4172f-dirty

(bootloader) prov.git: git=6c4172f-dirty

(bootloader) aboot.git: git=MBM-NG-VC0.8A-0-gc90d6a9-dirty

(bootloader) qe: qe 0/0

(bootloader) frp-state: no protection (0)

(bootloader) ro.carrier: reteu

all: listed above

finished. total time: 0.177s