yashsingh1/xdaforums huggingface dataset:
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
I was able to get into the website and toggled various settings like HD voice on/off and it made no difference. Still not receiving SMS/MMS. I'm wondering if this has something to do with the SMS/MMS messages trying to be delivered via CDMA?

What do you mean by registering the IMEI?
[Sony Xperia XZ2 Compact Questions & Answers] jasoncd:
I was hoping the HD Voice toggle would work for me but I'm still not receiving text messages.
[Sony Xperia XZ2 Compact Questions & Answers] laptop87:
I received my H8314 today. At initial startup incoming/outgoing calls worked, but text messages did not work at all. After the phone finished firmware updates calling still worked and outgoing texts *seemed* to work, but I don't think they did; incoming texts did not work. I logged onto myverizon.com and removed HD calling from my line and rebooted; texts started flying in, but calling stopped working all together. I had to wait about 10 minutes to add HD calling back to my line, but after I did everything seemed to be working; all calls and texts worked over wifi and data. I'm still going to verizon to doublcheck. This forum post by a Verizon rep states that the H8314 will work on verizon: https://community.verizonwireless.com/thread/945278
[Sony Xperia XZ2 Compact Questions & Answers] xper1axz2:
imei not recognized

Anyone experience trouble with the imei not being recognized? Verizon & tmobile do not recognize mine. AT&T fires, but doesn't know what sim to use:confused:
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
I know I asked this earlier, but now that a couple more people have jumped on board I'd like to ask again. What does your voicemail situation look like? For me my situation is:

-Visual Voicemail doesn't work

-Basic Voicemail works as long as I decline the call

-If I don't decline the call, it rings like 5-6 times then call hangs up, no redirect to voicemail happens

-At first I wasn't able to receive notifications when I got a voicemail, but that seemed to fix the same time the receiving sms was fixed in my account.

-Using call forwarding to direct to a third party doesn't fix the problem, unless I decline the call

-Throw my sim into my Pixel 2 and voicemail works perfectly.

I'm just trying to figure out who to focus my crying towards lol. If everyone is having this problem, I'm gonna harass Sony, if I'm all on my lonesome here I'll start going after Verizon.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
Lol well I think everyone either had it working by default or no one cares about voicemail but either or premium visual voicemail got it to work.
[Sony Xperia XZ2 Compact Questions & Answers] rivera5589:
Ok everyone to MAKE THINGS easier . Best buy single sim certified for Verizon phone ,all I did was insert my SIM from my Verizon note 8 . Didn't have to do anything, data on all LTE bands, volte, calls ,text and picture messaging is working fine . I been reading everyone's posts above me ,saying they trying dual versions of this phones or the UK version and have problems using it on Verizon. It's not gonna work . get the BEST BUY SINGLE SIM AND stop suffering!!!!! works out of the box when you put you Verizon sim . Btw just make sure it's the newer sim the one that says 4G LTE. There just STOP trying the other Versions because it's not gonna happen. Go to best buy and buy the one specifically approved for Verizon . I mean there's a reason it was approved specifically for Verizon and not the other ones .
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
Many people on this thread own the single sim variant. I have the one from Best Buy certified for Verizon and I had all these problems. And I had a new sim from a Pixel 2. But I eventually got everything going.
[Sony Xperia XZ2 Compact Questions & Answers] DZBlues:
Turning HD Voice off = receive txts for me

Can Confirm this worked for me! My sim worked for voice calls & sending text messages but not receiving texts. Went online to my Verizon account, logged in & turned OFF HD Voice Calling. Waited 5 minutes turned XZ2c off then on and after it finished booting got flood of txt messages. Went back online & turned HD Voice back on.

What's NOT currently working - Voice mail notification. I can leave a voicemail on my number (after 5 rings) but I don't get a notification that I have a new voicemail message on the XZ2c. I can call *86 and get my voicemail, just no notification on phone. Requires more work - but later.
[Sony Xperia XZ2 Compact Questions & Answers] xper1axz2:
The first phone (single sim) I ordered from Amazon only to find out it was registered in Panama. Apparently US version doesn't necessarily mean the IEMI is registered for the contiguous United States ( per Sony). Sent it back, ordered from best buy, activated at home, turned on HD calling via website. The only thing I lost was visual voicemail. I guess Verizon doesn't want to play, so I simply downloaded Youmail. This is a sweet phone...and it WILL work on Verizon if you get the right model & verify the IEMI is for the US.
[Sony Xperia XZ2 Compact Questions & Answers] 1901madison:
Can you give us some early impressions of the phone?
[Sony Xperia XZ2 Compact Questions & Answers] gcd23:
HD Voice, and Visual Voicemail work for me on Verizon. I had issues with receiving texts and calls but after removing HD Voice (and waiting 15 minutes) then adding it back on and restarting the phone I was able to get everything working. I'm using the single-sim variant from Best Buy btw.
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
Picked my 8314 up yesterday and everything is working except being able to receive mms. I can send and receive text and sent mms but cannot receive mms. Apn is not modifiable, and tried everything I know to fix this. Maybe a carrier update will fix not sure. Like the device so hopefully that will be resolved. Using Textra.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
I have not been able to get Textra to work for MMS either. I feel like I've tried everything. Google Messenger works perfect... I do miss Textra though.
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
What else are you using? Main reason I like it is because it will send full size pics. Most others squash the file size.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
I'm just using the stock Android messenger that came with it. It does compress pictures a little bit but at least it works.
[Sony Xperia XZ2 Compact Questions & Answers] 1901madison:
Any chance it's a Textra issue?
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
Could be. I'm going to keep using it as not having my pics smashed is worth it. I send far more than I receive.
[Sony Xperia XZ2 Compact Questions & Answers] stevemidgley:
I'm interested in this phone on Verizon's network - I have a pretty basic question for the group. My understanding is that while Verizon is rapidly switching to all 4g/VOLTE, they still have a significant CDMA 2/3g network of towers out there, including in more rural areas? Does that mean that this phone would not have any cell service in places where more traditional CDMA compatible phones would be getting onto Verizon's network?

Basically I'm interested to switch back to Verizon's network b/c of how extensive their rural coverage (in California particularly) is. But I can't stand their phone lineup. Switching to this XZ2 compact phone is very appealing, but if I don't get significant rural coverage benefits, over (say) T-Mobile, I don't see it as worth the trouble and expense.

Can anyone provide input on this question of XZ2 and rural coverage with Verizon?
[Sony Xperia XZ2 Compact Questions & Answers] Ziltoid_:
That is correct. This phone does not have CDMA radios so if you are in a location where there is a 3G Verizon signal but not 4G Verizon signal, it's like having no signal at all. That said, Verizon's 4G only coverage is still better than any other 3G + 4G coverage generally speaking. Take a look at https://opensignal.com/networks and decide for yourself
[Sony Xperia XZ2 Compact Questions & Answers] mogulman01:
Trying to use the Xperia XZ2 Compact H8314 on a Verizon MVNO (Red Pocket).

Doesn't seem to work at all without VoLTE being enabled. Does this phone have a CDMA Radio? Can someone confirm this? VoLTE isn't available everywhere with Verizon. There are some areas that only have 3G/1x. (ooops) Looked above. I guess that answers the question about CDMA. So now I just need to figure out receiving texts.

Also, when I have VoLTE enabled on my account, I can make/receive voice calls, use data, send sms/mms, but can't receive SMS or MMS. I had my provider turn off VoLTE and Re-enable it. Still doesn't work.

Moving the SIM back to my old Galaxy S7 works fine.
[Sony Xperia XZ2 Compact Questions & Answers] mogulman01:
Tried switching SIM. Tried Rebooting many times. Tried having RedPocket Disable and Enable VoLTE multiple times and rebooted. No incoming SMS.

I'll let it sit overnight, but otherwise this is going back to the store.
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
Factory reset with the Sim in there and see if it changes anything. And no this device has no cdma. Let and volte for Verizon use. Make sure volte is turned on in the phone menu. *#*#4636#*#*.
[Sony Xperia XZ2 Compact Questions & Answers] baysidefish:
Verzion

Hi,

Does this one work for Version's network? I see BestBuy is all out of stock. thanks

https://www.newegg.com/Product/Product.aspx?Item=N82E16875212426&ignorebbr=1
[Sony Xperia XZ2 Compact Questions & Answers] mogulman01:
Was on the phone with Red Pocket (Verizon MVNO). Couldn't get incoming SMS working. Tried Factory reset, New SIM and Turning HD Voice (VoLTE) on and off. No luck.

Spent about 4 hours working on it. Gave up. This along with no CDMA service. So I decided to return it. I wouldn't recommend this phone on a Verizon MVNO.
[Sony Xperia XZ2 Compact Questions & Answers] Fujinbotan:
This forum helped me so much. I had issues as well. Calling worked fine, had low Verizon coverage, and couldn't receive texts. Well now, I am able to use Textra and it seems to work fine. (Textra keeps complaining about my MMS but I'm still getting texts.) I had to go update my Sim card. That helped with the coverage. For the texting part, I went to my local Verizon store and they toggled my HD calling on and off, we rebooted it, made sure I was on the wifi and bam. I've been texting for the last few days. It can work. It just doesn't do so willingly.
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
So are you receiving mms with textra? I can send and receive text, send mms, but can't receive mms. Not a big deal for me as the device is great so far.
[Sony Xperia XZ2 Compact Questions & Answers] flyer_andy:
Yes that is the Verizon-approved model.

---------- Post added at 12:34 AM ---------- Previous post was at 12:34 AM ----------

Yes. That is the Verizon-approved model.
[Sony Xperia XZ2 Compact Questions & Answers] xper1axz2:
Can you tell us what you did to get visual voicemail? Verizon is saying the phone is not compatible...

---------- Post added at 03:42 AM ---------- Previous post was at 03:24 AM ----------

Coming from an S6 edge, this is somewhat of a learning curve. UI reminds me more of HTC, which is't a bad thing. Battery life is phenomenal! The size & feel is perfect for me. I never could fall in love with the S6. My S4 was a great phone (had root & custom ROM), and this phone is similar in size, but fits the hand even better. Imho, the fingerprint sensor is in the perfect location, contrary to a lot of reviews. Updates are needed to fix a few bugs. Bluetooth connectivity to older devices is glitchy. It was time for a new earpiece anyway, and it pairs & stays connected flawlessly; but I really don't want to drop $ to replace a Kenwood 733BH.

Camera: The verdict is still out on this one. It would appear that Sony has tried to make this a professional level forward facing camera...Personally, when I need a quick shot for work, or candid photos, I grab my phone, point & shoot. This camera produces pixled images unless you go to manual mode & tweak aperture, ISO, speed & lighting comp settings. Maybe after a while, I'll get used to it, but for crying out loud...I have a professional rig for the professional stuff!

Patience is definitely needed to achieve decent photos. Sometime when I have time, I'll give it a go.
[Sony Xperia XZ2 Compact Questions & Answers] baysidefish:
thank you. Ended up bought a sliver one from bestbuy. Other than turning hd voice off and on to fix mms, everything else is working great. thanks

---------- Post added at 06:38 AM ---------- Previous post was at 06:31 AM ----------

I am also coming from S6 edge, as you mentioned, it will tke some time to get used to. I kept pressing the wrong button during the setup process. I do have a few questions regarding the phone. If you dont mind, I was wondering if you could let me know.

1. I notice during the charging process. LED would turn from red (orange) to green at some point. Any ideas?

2. In the settings, it has this sony loop, what is it? I have enabled it but I dont know where I can find it.

3. I select analog clock when the screen is locked. The second hand is a red dot, but sometimes it turns into white.

sorry for many dumb questions. thanks
[Sony Xperia XZ2 Compact Questions & Answers] woodardhsd:
Just ordered one of these for use on Verizon to replace my wife's aging Moto X 2013. What type of sim do I need to ask for from Verizon?
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
Standard nano sim.
[Sony Xperia XZ2 Compact Questions & Answers] woodardhsd:
Thanks. I tried using the upgrade phone with a bring your own device on MY Verizon, but it said my sim was not able to be activated on the new device. Got on Verizon chat and the CSR suggested I try it anyways. Popped it in and had LTE after a activation alert on the phone popped up. Didn't have text or voice so I went in and added HD Voice to the line and was able to get text and voice working.

Thanks to everyone who commented in this thread.
[Sony Xperia XZ2 Compact Questions & Answers] xper1axz2:
I welcome the questions, as I have some myself. The main issue I have is bluetooth connectivity. How is it for everyone else?

1. I have my charging set for battery care, which is a "smart charge". The phone will monitor when you charge your phone & look for habitual charging (like when you plug it in before going to bed). Instead of quick charging, it will adapt the charge to complete in a certain amount of time before you wake up & unplug. The trickle charge is better for the battery & it shows...I have to use my phone much more than usual to get it below 50% charge at end of day. I am assuming the red, yellow, & green are for different levels of charging in relation to percentage of charge.

2. I am afraid I have no idea:confused:

3. May be a glitch or reaction to the wallpaper you're using? I am changing mine & will monitor to see if I get the same effect.
[Sony Xperia XZ2 Compact Questions & Answers] baysidefish:
thank you very much
[Sony Xperia XZ2 Compact Questions & Answers] xper1axz2:
Any help getting visual voicemail to work would be greatly appreciated. Verizon support is going by the cue cards...not a verizon phone, therefore it is not compatible for visual voicemail or any other feature.

As far as the clock second hand changing color, it will be white when lock screen is not displayed (clock only). It will be red when the lock screen is displayed.
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
I turned on the premium version of visual voicemail and it started working and once it was good I refused to touch it again. Maybe once premium visual voicemail kicks it in to gear you should be able to go back to the free version but I wouldn't know.
[Sony Xperia XZ2 Compact Questions & Answers] bormasina:
I do not have very helpful info, but on mine (XZ2c bought from Best buy) started working out of nowhere. I have pixel 2 xl that is very buggy, so I switched back to my pixel on couple of occasions because of the visual voicemail. My pixel 2 xl started acting up again (whenever I was taping on any widget instead of my tap being registered as tap was registered as long tap - hold) and I finally decided to ditch the pixel. Placed the Sim card into the compact and powered it on ... Visual Voicemail started working out of nowhere.

On several occasions when I was trying out the compact I called Verizon's tech support to get them enable VVM but without success. Support people were always backing out by saying "it is not a Verizon branded phone, so ...".

On this last switch I didn't do anything, started working on its own. You gotta love self healing software :laugh:
[Sony Xperia XZ2 Compact Questions & Answers] cheapFX12:
Stuck w/o calls in/out? Add HD voice

So my xz2 compact, from Amazon, on Verizon, was sending/receiving calls and working great overall but for not receiving texts. I made the mistake of calling Verizon for assistance. By the time tech was done with me I had texts/data but no calls in/out. I added HD voice, per turbine.bmw1

Quote:

Originally Posted by turbine.bmw1

-Go to myVerizon.com on a computer (I couldn't find it on the site on my phone) and log in

-Search for HD Voice, click the big red icon that looks like three folders, under related support click "Add the HD Voice feature to your line in my Verizon"

And now I appear to be fully operational with calls in/out, text in/out, data, hotspot and all.

Mad thanx to the folks on XDA forums, who have saved my bacon on multiple occasions now when I thought no answers could be had. This time it was turbine. His post on page 7 of this thread is for if you are not getting texts, to add, remove and then add again HD voice. It appears that just adding it may also be a solution for some that aren't able to send/receive calls. Maybe this is obvious to some, but I come to this forum bc this stuff isn't obvious to me. So maybe it helps another soul foolish enough to ask for assistance from Big Red...
[Sony Xperia XZ2 Compact Questions & Answers] turbine.bmw1:
Glad you got it sorted out!
[Sony Xperia XZ2 Compact Questions & Answers] 1901madison:
So I've been able to make and receive calls and texts, but for some reason, I'm not receiving MMS. If someone sends me a picture, the text portion will come through, but not the image. I've tried both Textra and regular Google Messages. Anyone able to help? And by the way, I already tried toggling HD Voice.
[Sony Xperia XZ2 Compact Questions & Answers] 1901madison:
To update, when I downloaded and switched to Verizon Messages+, everything works fine (SMS and MMS). That means it probably is not a phone or carrier issue, but is something with Textra. Anyone know of a Textra setting I could try to get SMS and MMS working on the XZ2 Compact for Verizon using Textra?
[Sony Xperia XZ2 Compact Questions & Answers] bill3508:
It's definitely a Textra issue. I continue to use it even though I can't receive pics. Tried all settings I could find online but no go.
[Sony Xperia XZ2 Compact Questions & Answers] silfa718:
Activated my xz2c (i really dont like that name )last night.

Put my sim card in and booted up the phone, logged into my google account.

Everything worked (phone calls in and out....text messages out) but I could not receive text messages.

Logged into my online verizon account, disabled and re-enable HD Voice.

After about 10 min all the text messages I was trying to send myself just started coming in.
[Sony Xperia XZ2 Compact Questions & Answers] Bobby Buggs:
Was a fan of the previous Verizon Sony so I got one of these yesterday. Was out on the boat all day and wondered why I got no Texts. I did what was posted and unchecked HD voice and texts starting coming. Coming from S8 I must admit I have gotten used to some of the Samsung features and I didnt notice the lack of wireless charging when I clicked the buy it button. For $600 its a little tough for me to have it as a back up phone... still on the fence, not sure I wanna spend the time setting up all my screens for something I might send back. It does run well for what I have done so far. Its just that stupid S8 is calling me lol
[Sony Xperia XZ2 Compact Questions & Answers] k1ngZX:
I'm also having the "unable to receive SMS" issue. I can send and make/receive calls fine but no incoming texts. I don't have access rights to change HD Voice online and I don't see the option anywhere in my phone so I'm going to call Verizon tomorrow to see if they can just switch it on/off for me, oddly that seems to be a pretty common factor in all of these cases...

Edit: Just to be sure, the setting should be under Settings>Network & Internet>Mobile Network>Preferred network type, right? That's what the VZ site says but it also doesn't even list the XZ2C as a phone...
[Sony Xperia XZ2 Compact Questions & Answers] k1ngZX:
Fixed! Just to follow up I talked to VZ on the phone and yeah all they had to do was reset the HD Voice. Random but, it worked, texts came flooding in shortly after. So if you don't have access rights to do it on the account, call tech support, mention this to them and they should be able to help you out.

It's interesting that this problem/fix looks fairly common on most VZ XZ2C phones, wonder what it is about this phone that causes it? Probably cause VZ hates Sony :p

Edit: And to add I only use the Message+ app so it does seem to be something with the phone itself and not third party apps. That said it isn't syncing my messages from my old phone like it should but you can do that through an SD card as well
[Sony Xperia XZ2 Compact Questions & Answers] scottbondelli:
After reading this thread I purchased the phone unlocked on Amazon. I went into VZW's website and activated a new device with the IMEI and my existing SIM card. Phone calls did not work so I re-enabled HD Voice as stated by other people on this thread and it works. Phone works perfectly and I love it. I will say I had issues receiving MMS with Textra so rather than trying to mess with the settings I just went back to the Messages app.
[Sony Xperia XZ2 Compact Questions & Answers] AgentOrange96:
I've been using Textra without issues. IDK what setting would be causing issues for you though.
[Sony Xperia XZ2 Compact Questions & Answers] ehBrY:
Does the 8324 international version have the same approval from Verizon? The imei will not register on the website! Does it matter sim 1 or sim 2 imei? I need sim 2 to use Verizon as backup! Please advise. Will verizon customer service manually force registration if I call them?
[Sony Xperia XZ2 Compact Questions & Answers] AgentOrange96:
I think only the single SIM version is approved. I was using a non-Verizon (but still CDMA) S4 Mini on Verizon previously. I had just needed to activate the SIM in another phone. It showed up as an unknown phone but worked fine. So there might be a way to make this work, but I'm not sure.
[Sony Xperia XZ2 Compact Questions & Answers] jal3223:
So has anyone in this thread had any luck on getting the original XZ2 to work on Verizon using the steps listed in this thread? It seems to have the exact same bands on that device.
[Sony Xperia XZ2 Compact Questions & Answers] wisper2000:
No......... you can get data to work, but will never get voice and text to work
[Sony Xperia XZ2 Compact Questions & Answers] jal3223:
I'm interested to see how the Compact works with the exact same bands then. All the LTE bands are the same. It seems you just have to get Volte enabled.
[Sony Xperia XZ2 Compact Questions & Answers] AgentOrange96:
I'm pretty curious as to whether that's doable too. I had an Xperia Z5 Compact for a but but sold it because I couldn't figure out how to get it working on Verizon. But with VoLTE, if you put an already activated SIM in, I'm not sure why it wouldn't work. You can't activate a SIM on a non-Verizon phone, but you can use it in one.