yashsingh1/xdaforums huggingface dataset:
[HTC U11+ Questions & Answers] MrDarkwhite:
Mine as well still Dec 2017. Feels like HTC aready abandoned the device.

Seems like this was the first and last device I bought from them.
[HTC U11+ Questions & Answers] edkmho:
It looks like HTC had once again abandoned its loyal users.

Too bad, like you said it will be the last device from HTC for me
[HTC U11+ Questions & Answers] emmanuelw:
Hi thank you everyone. Is anyone willing to contact HTC support and ask them what's going on with the updates? When I tried contacting them I had no device so couldn't get the full help, they claim that they DO update their devices and receive the latest security patches from Google... Maybe its different outside Taiwan?
[HTC U11+ Questions & Answers] audiavant:
Several OTA update receaved here (EU) for my U11+
[HTC U11+ Questions & Answers] fasst:
Several, as in more than one? I've got only one in 3 months and thats with an EU model and in the same country as you.

It would be interesting if you could document "several OTA's".
[HTC U11+ Questions & Answers] edkmho:
what is your security patch level - Apr 2018????

I m from Malaysia and still with Dec 2017 patch. I have also send to HTC requesting to release latest update as soon as possible, unfortunately they respond with the guide how to update and the guide to use sync manager. I guess HTC Support just trying to push me away with the guides. I have the impression that HTC Support thinks that all users are none technical and doesn't know how to use their phone. The impression i am getting is no updates coming soon for HTC.
[HTC U11+ Questions & Answers] audiavant:
Two times but can see that security patch level still are Desember 17
[HTC U11+ Questions & Answers] Gi3M0:
Htc is doing everything to get us away from them in the future.....and I thougt LG has a poor support...

Poslano z mojega HTC U11 plus z uporabo Tapatalk
[HTC U11+ Questions & Answers] matty538:
Nothing to do with EU or HK variant of the phone , it's HTC being poor with updates. Last time I contacted support they said the latest update would fix the notification bug.. It didn't!

In the UK I read a news article about how poor HTC were with security updates, think they were one of the worst companies for failing to update.

I've had HTC phones for 12 years, brand loyalty if you will, however this will be the last. HTC market their phones as premium, they even charge premium prices yet the support is some of the worst and it's not getting any better.
[HTC U11+ Questions & Answers] jaysonline:
I hope HTC doesn't ditch the device as U12 is coming soon. I bought this with the hope that HTC will at least send security updates. I have the phone bought in India, made in Taiwan, running 1.24.200.4 and still on Dec'17 security patch. Didn't expect this to happen on flagship phone.
[HTC U11+ Questions & Answers] Rashad83:
Man definitely my last HTC device. I am simply waiting for a better device than this but at the moment nothing is better in my opinion especially with the ugly notch phone designs and pricing. I will be definitely back to a Google device, the longest device I ever owned was the Nexus 6p and that's because of the developer support and system updates.

One more thing, I will never own an lcd screen device, I have a light bleed which is pissing me off and can't unsee with every boot of the device. My model is a HK model and I am not staying there so I can't send it for maintenance. By the way I am still on December security update which is a bummer, this device has potential but HTC is screwing up our experience with it. How do they expect future buyers to buy their devices if they can't listen or satisfy their current ones?
[HTC U11+ Questions & Answers] MrDarkwhite:
Contacted support to ask about the lack of updates. Here is their full reply (translated to English of course):

As soon as an update becomes available, the device will load it. Users cannot update the device manually. Please be patient.

That's it.

I guess that also answers whether they will ditch the device with the U12...
[HTC U11+ Questions & Answers] Rashad83:
Thanks for the update, when I got this device I expected the lack of updates so I am not that shocked, I don't care that much for security updates but I do for major updates like Android P and after, I think I will hold on until Android P and then "Hasta la vista baby" ?
[HTC U11+ Questions & Answers] yaninowe:
I got maybe 3 or 4updates since Jan 2018. These are enhancements but no one here knows I think what's inside. No change log was given in updates. Security wise - we are still on December and 8.0.

HTC were never famous for speedy updates. They tried and failed. On the other hand, U11+ is not a flagship. It's 11 and a half product and as such it does not seem to have a lot of attention from HTC. You will be better waiting for U12 if you want HTC...
[HTC U11+ Questions & Answers] matty538:
Alternatively you'll be better choosing another manufacturer if you want updates.
[HTC U11+ Questions & Answers] rva60481:
And what is the version ?
[HTC U11+ Questions & Answers] matty538:
1.24.401.7 at a guess and for sure December 2017 security update. I contacted HTC support the other day and they said its the latest for EU models.
[HTC U11+ Questions & Answers] rva60481:
I received this message today from HTC HK on Facebook :

"Currently, we don't have any schedule for U11+ upgrade at this moment. We will announce that once we got any update. We will pass on your request to respective parties."
[HTC U11+ Questions & Answers] edkmho:
it is very disappointing on how HTC handle the update for U11+. I am very sure the next phone will not be HTC.
[HTC U11+ Questions & Answers] Ramid15@gmail.com:
Sad... This is by far the best hardware I used in a long time

Sound camera screen speed and battery... Oh battery is amazing
[HTC U11+ Questions & Answers] matty538:
Disappointing is an understatement. I'm so annoyed at paying what I did for this phone and basic functions such as separate notification tones doesn't work. In 2006 I had a Nokia n95 with this function.
[HTC U11+ Questions & Answers] MikeZ:
Same here, i asked support about:

No updates, still security of December

No VoLTE

No hdr as promised in December

No nic drivers

I am still waiting for them to call me back.

What a p.o.s. company this is.

Never ever htc again!
[HTC U11+ Questions & Answers] matty538:
I asked some of the same questions on live chat and was told my phone is up to date. Erm no.. it says December 2017 for security updates how can that be up to date?
[HTC U11+ Questions & Answers] kujoswrath:
It's up to date in that that's the most recent update HTC has released.

If I'd known HTC were going to be this bad at releasing security patches I'd have gone elsewhere.

The lack of communication from them is disheartening. Unless it changes my next phone won't be from them.
[HTC U11+ Questions & Answers] International_cow:
To say the lack of updates is poor would be an understatement. I enjoy my phone but seriously regret the purchase and I'll never buy an HTC phone again although going by the way they conduct themselves I doubt that'll be an option.

I've reached out to them about the misrepresentation act 1967 as they're advertising features on a phone that aren't there.
[HTC U11+ Questions & Answers] mast3rchi3f:
It's a great phone, but without support, this will be my last htc phone. HTC needs to listen the community otherwise they will close doors very soon.
[HTC U11+ Questions & Answers] Rashad83:
If someone is going to contact HTC customer service in regards of future updates can you please confirm with them whether our device supports project Treble, and if so why HTC is not stating it.
[HTC U11+ Questions & Answers] yaninowe:
And what did they say?
[HTC U11+ Questions & Answers] International_cow:
At the moment nothing as it is still within their time frames to respond but I'll give them another day. I'm not optimistic but I'll keep pushing.
[HTC U11+ Questions & Answers] lillypad_33:
Really disappointing HTC.... seems like their only revenue stream is from google...

I have this weird feeling that the phone is such a direct competitor to the pixel II that HTC has been made to purposefully not update or fix the battery drain issues.
[HTC U11+ Questions & Answers] salahmed:
Just got a reply from HTC about updates, non convincing frustrating answer
[HTC U11+ Questions & Answers] iad77:
I use to have HTC one m7 then LG g4 now HTC u11+ and like you said, I was expecting fast updates from a phone that shipped with Oreo and treble... But like most say STILL ON DEC SECURITY ....

---------- Post added at 01:33 PM ---------- Previous post was at 01:31 PM ----------

Yep, they only care about the u12 now.... This phone was released in the UK FOUR MONTHS AGO!! shocking service.... And where's the promised HDR??? Can I get a refund for false advertising? Haha

---------- Post added at 01:35 PM ---------- Previous post was at 01:33 PM ----------

It's got treble, I checked on an app from the play store

---------- Post added at 01:36 PM ---------- Previous post was at 01:35 PM ----------

I want a refund due to this also, could you keep us updated here about that? Cheers
[HTC U11+ Questions & Answers] Rashad83:
I know it says we got Treble support but that doesn't matter if HTC doesn't a knowledge and declare support like other manufacturers.
[HTC U11+ Questions & Answers] Electro58:
What is the update content? :confused:
[HTC U11+ Questions & Answers] matty538:
I've started a full complaint with them today. I mentioned The misrepresentation act 1967, and starting small claims proceedings for a refund if they aren't forthcoming. It's not just about falsely advertising HDR10 support, it's about the notifications being broke and HTC not fixing this. I'm not rooted or I'd apply the fix on here. If someone here can figure out a fix HTC should have done by now and pushed it to devices quickly.
[HTC U11+ Questions & Answers] Unsolved_Mistry:
What's wrong with the notifications and are you guys on 8.0 still? I would be happy to be on 8.0 right now, I'm on 7.1 on the LG v20 and im snooping around for replacements, the u11+ is one i'm considering
[HTC U11+ Questions & Answers] Rashad83:
It's a good device from a hardware standpoint, I am not going to argue the pro's of this device instead I would give you a summary of the shortcomings:

1. Being on 8.0 instead of 8.1 is not acceptable since this device was shipped with 8.0. So basically we got maybe 1 or 2 minor updates, we are stuck with Dec 2017 security update and we are approaching the month of June 2018 without previous security updates.

2. Bad display especially during daylight, also screen bleeding of some units, my device is one of the unfortunate units and you can check my post in another thread.

3. Lack of developer support, we don't even have an official TWRP support yet when non flagship devices enjoy it already.

4. I would assume the second hand value of this device would be very low since it's not popular or available.

5. The device technically supports project Treble, yet HTC doesn't seem to a knowledge or state that or seem it will provide future updates like other manufacturers did with Android P developer preview.

Finally if you want my advice, get a Pixel 2 device since its price currently is similar to the U11+, or even better wait for this year flagships, most of them will surely support project Treble officially.
[HTC U11+ Questions & Answers] mabtycoon:
I'd be interested to follow the progress on this. I'm considering going to Pixel 2XL from the U11+. Im super annoyed about the lack of updates and now the U12+ has been announced, I cant see them updating this device any further.

I also saw what you mentioned about the low resale value of this device, on some phone-recycling websites it's not even listed!

I called HTC because the back cracked on my device after a tiny fall, and they couldnt even quote a replacement cost. They wanted me to send it to them, they'd quote the repairs and then charge me postage even if i declined the repair! How do they not know what a replacement back costs?

I was talked out of the Pixel 2 XL by the display issues in all the reviews, but i serioulsy regret buying the U11+ now. It's too fragile, slippery as all hell, unsupported and un-sellable!
[HTC U11+ Questions & Answers] iad77:
I don't know if it's the same for all glass back phones but I've never wanted to use a case before but don't dare NOT use a case on my u11+ it's so easy to slip of a table, chair etc

I did genuinely want the HDR function that other phones had and it was stated in the advert for the u11+ ..... If the phone doesn't have it surely that constitutes false advertising? Refund? Oh and I don't expect any security updates as we're still on December....
[HTC U11+ Questions & Answers] mabtycoon:
I use a case now too, which annoys me as the styling with the glass back is awesome and one reason I bought it. But it's not practical. Never so much as dented by nexus 6P, that thing was bullet proof!
[HTC U11+ Questions & Answers] iad77:
Yeah I had A HTC M8 then a LG G4 both without a case, I'm just using the included clear case with this u11+ I tried to look into skins but nobody has them...
[HTC U11+ Questions & Answers] myrigon:
I got this case. Sturdy! blocks nfc though.

https://www.amazon.co.uk/gp/aw/d/B0...36_SY340_FMwebp_QL65&keywords=simicoo+htc+u11
[HTC U11+ Questions & Answers] iad77:
Holy Batphone batman!
[HTC U11+ Questions & Answers] myrigon:
Right!

When I saw it, it was so absurd that I had to have it; practicality, be damned!
[HTC U11+ Questions & Answers] JB2unique:
Quite peeved that we're stuck on December security patch. It's unacceptable how they're not supporting their devices. Although I had a feeling since majority of their talent is now on team Google. All they really care about is Vive and that's not inching any closer to profitability.

I'll give HTC till end of next month and if there's no updates. I'm selling this and going back to Sony Xperia, at least they're quick to updates outside of Pixel.
[HTC U11+ Questions & Answers] iad77:
I'm picking up the white OP6 in a couple weeks, £520 ... View attachment 4509559
[HTC U11+ Questions & Answers] DJ Mohammad KHAN:
goodluck and have funn with china brand....you are special and amazing in the world and streets with oneplus!!!

people with lower mind always pickup china brands.....
[HTC U11+ Questions & Answers] iad77:
Also people with lower mind write posts that make no sense.
[HTC U11+ Questions & Answers] matty538:
You have a serious attitude problem.

People are free to make their own choice. I for one will be looking elsewhere for my next phone due to the lack of support from HTC.
[HTC U11+ Questions & Answers] Slash8915:
HOW is this phone still on the December patch?? HTC hasn't sent out updates in half a year. I currently have a Pixel 2 XL, and was looking at the U12+, but this is really steering me away from it.
[HTC U11+ Questions & Answers] Rashad83:
Why would you even consider it. Just wait for Pixel 3, personally that's what I am gunning for either it or Samsung GN 9.
[HTC U11+ Questions & Answers] vegetaleb:
Pixel 3 woul be interesting if 5.8" minimum and xl 6.2".

Also it's a huge no for me a phone without sd card
[HTC U11+ Questions & Answers] iad77:
Yep, bezels to minimum, second speaker in the earpiece or similar to the LG g7 using the body of the phone , wireless charging, dual camera, an improved design of the back, SD card, ip68 ....oh and and a better oled display than last year plz
[HTC U11+ Questions & Answers] Rashad83:
Speaking of the devil, if this turns out to be true I will have to pass. The pixel design team sucks if this happen to materialize.

https://m.gsmarena.com/google_pixel...s_reveal_stereo_speakers_notch-news-31321.php
[HTC U11+ Questions & Answers] iad77:
I don't find anything wrong with that outline, don't mind the notch, they'll have the ability to hide it I'm sure for those who dislike it.
[HTC U11+ Questions & Answers] Rashad83:
A notch is never justified for me, if you want to grow screen estate simply hide the status and navigation bar & minimise the bezels as much a possible evenly top & bottom, this will give double the space of what a notch will ever give.

Anyway if I had to choose I would go for the smaller Pixel 3 which is a minor improvement over the Pixel 2 design wise. Still I can't wrap my mind over what the Pixel design team were doing, how can you justify these ugly things from a design standpoint. :eek:
[HTC U11+ Questions & Answers] iad77:
But now they have htc's design team, so it should look better than the 2xl
[HTC U11+ Questions & Answers] yaninowe:
What's the problem with notch? It's either that or piezoelectric speaker. People get more screen and still complain.... Get less screen and complain too.

No one likes bulky phones and currently tech allows for notched design.

There's always the option of Pixel 2 with bezels nearly of the size of the display.
[HTC U11+ Questions & Answers] Rashad83:
We don't need a notch to get more useable screen estate. Using the built in immersive mode in Android(status & navigation bar) and forcing app developers to adhere to it when developing their apps you can achieve double the space offered by the notch without sacrificing design harmony, a notch isn't an advantage it's a sacrifice when viewing in landscape.

People who hate it, are ones who care for attention to details and they are few unfortunately. If the current technology isn't ready for true bezel-less phones then what is needed is the reduction of the top and bottom bezels to the best of ability without sacrificing design symmetry & harmony.

Don't tell me people love the Notch, they simply don't mind it or don't care. It's something forced on us than actually wanted. If you check most of the polls been done on the Notch fondness you will find the majority don't like it.
[HTC U11+ Questions & Answers] yaninowe:
Nice. You are basically telling me that I don't care about details. I do. Quite a lot actually.

You can't bend physics by changing what is being displayed on the screen. The reason why there always was a chin on the top and the bottom is because of tech limitations. This is changing now and so are designs. In 2013 I saw a prototype from Kyocera which had no earpiece cutout. It was just a glass at the front and tiny hole for the camera. What was behind it was new type of audio tech. Users could hear the sound through the glass. Somehow, this was not really picked up yet. I expect soon someone will come up with clever tech that allows to hide camera behind display or make part of the display the camera. Then you will see design as simple as a slab of glass perfectly uniform. We are not there yet.

The notchgate is just an overblown drama. There are other designs on the market too. People just want more display estate in a smaller form factor. Is that a bad thing or does it mean they have no "design sense"?
[HTC U11+ Questions & Answers] Rashad83:
Lol, I have answered you yet you come back to it. That's attention to details for you. Anyway I didn't mean to offend you and I am sorry if I did.

To get more space without the notch; hide the status and navigation bar you get more than double the space or even better implement gesture navigation and remove the ridiculous waste of space"navigation bar", another not fast and easy solution would be to implement a design overhaul that priorities app screen view.
[HTC U11+ Questions & Answers] yaninowe:
Well, no offence taken. I just completely disagree with your answer and that's all. Some people do want to see status bar and need control buttons. Have you ever seen Palm pre? It was purely based on gestures and it was wonderful but too complicated for majority of users. Jolla also had a go at gestures and ... No luck either. Finally, the big Apple implemented gestures in the X. Believe it or not, I heard lots of complaints about it.

MS mobile initially had status bar hidden. Then, upon requests from users, MS have made it visible at all times. Have a guess why.

Horses for courses. People have different needs and what's good for person A won't work for person B.

I am also not sure where do you see attention to detail in prioritising app view (over what?) and adding gestures and hiding the status bar.

Judging by the latest Google app design guidelines the notch is going to appear even more frequently. Argue with Google if you like.

Anyway, topic is about updates and not the notch or not.
[HTC U11+ Questions & Answers] salahmed:
Even the HTC U12+ is running on March security patch :)
[HTC U11+ Questions & Answers] matty538:
Still 3 months newer than the u11+. Still out of date though!
[HTC U11+ Questions & Answers] iad77:
And still Android 8.0.0 .... Just saying [emoji4]

---------- Post added at 08:21 AM ---------- Previous post was at 08:20 AM ----------

Just checked yesterday and even my android TV box is running newer security than my u11+
[HTC U11+ Questions & Answers] ayylma000000000:
Haven't got as single one since purchasing mine :( Really sad. I expected more from HTC but for everything else the phone is basically perfect.
[HTC U11+ Questions & Answers] vegetaleb:
I guess next update will be out when the u12+ will be stable, so about a month
[HTC U11+ Questions & Answers] wdupe:
I believe we will receive Android P within 2 months of its release. HTC never did security updates well but they generally fared better with major version upgrades.
[HTC U11+ Questions & Answers] JFriedIce:
Waiting to see what pixel 3xl got to offer . To say disappointed by htc is an understatement...selling mine too

---------- Post added at 04:23 PM ---------- Previous post was at 04:21 PM ----------

I'd stay away from U12plus!
[HTC U11+ Questions & Answers] msc125:
Why stay away from the U12+?

I was considering it (friending on reviews and my own testing) as an upgrade to the U11+

Mainly because I'm still really disappointed in the camera of the U11+, any motion in sightly low light shots results in blurring....... Side by side, my HTC One m7 was way better in this regard
[HTC U11+ Questions & Answers] iad77:
Farewell fellow u11+ owners ... (Sufferers) ... My OnePlus 6 arrived yesterday and I'm loving it so far. Love HTC phones, hate HTC [emoji19]
[HTC U11+ Questions & Answers] vegetaleb:
The u12+ is not an upgrade over the u11+, camera is not better, gpu throttle and the new fake buttons are a pain given the reviews.

Try gcam port on your u11+ you will love it
[HTC U11+ Questions & Answers] JFriedIce:
Purely on their luck of support for their devices and tbh, U12+ is a nice phone buuuut, as an upgrade to u11+?? I ain't buying the hype!
[HTC U11+ Questions & Answers] salahmed:
I'll stick to that extra 430 mAh battery and the single camera with Google Camera Port, plus those old style clicky buttons
[HTC U11+ Questions & Answers] vegetaleb:
Yep, specialty knowing that leedroid rom port is coming after he will do it on u12+. Good things come to those who wait
[HTC U11+ Questions & Answers] SimoMic:
Still stuck in December's security patches??

So is your U11 plus still stuck in December's security patches??

For me it's unbelievable.

In your opinion when could the updates arrive? Is it possible that they never arrive?

Is it possible to do a class action for this kind of thing?
[HTC U11+ Questions & Answers] vegetaleb:
They will definitely release an update soon now that the u12+ is out, they have more free time on u11/+
[HTC U11+ Questions & Answers] salahmed:
lol, first they must fix the U12+ buttons then maybe will think about U11+

I stopped caring about updates for the U11+

My best hope, I'll just wait for Android 9 after 2 months of Google release
[HTC U11+ Questions & Answers] billyli19:
I don't think HTC will be making Android 8.1 ROM for the U11/11+/12+. They will just jump straight to Android P. As for security patches... I'm just disappointed. Aside of HTC updates, everything about the U11+ is just beast!
[HTC U11+ Questions & Answers] JazonX:
Hi Guys,

Instead of making a new thread - I'll ask here..

The U11+ (International 401 DUGL) has no updates after the December 01 OTA, Yeah?