[Samsung Galaxy S9+ Questions & Answers] andiling:
Hi!

I'm trying to access Samsung Cloud mainly to see what is stored there but I fail. The account is logged in and I can manage my apps through Galaxy Apps but I cannot access backup/cloud. I removed and added the account as well but no effect.

Below the logcat - seems some authentication issues?!

Thx!

Is there any other way to see what's stored on Samsung servers?

03-25 13:39:17.530 6753 6860 I [SC]BackupDataHandler: Handle method by TransactionManager : handleRequestGetBackedupListOperation
03-25 13:39:17.531 6753 6860 I [SC]BackupServiceResolver: resolve: method: REQUEST_DETAIL
03-25 13:39:17.536 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleRequestTipsList
03-25 13:39:17.538 6753 6860 I [SC]StorageOperator: Handle method by TransactionManager : handleRequestQuotaStatus
03-25 13:39:17.540 6753 6860 I [SC]SimpleQueryOperator: Handle method by TransactionManager : handleRequestCloudProfile
03-25 13:39:17.540 6753 19798 I [SC]QuotaUtil: GET_STORAGE_USAGE
03-25 13:39:17.541 6753 6860 I [SC]TipsOperator: STATUS = FINISHED, RESULT = SUCCESS
03-25 13:39:17.541 6753 19799 I [SC]CloudProfileApi: getRecentActivities
03-25 13:39:17.541 6753 19798 I [SC]AuthUtil: getAuthData. IN
03-25 13:39:17.541 6753 19798 I [SC]AuthUtil: getAuthData. no localAuthData or expired. WAITING
03-25 13:39:17.541 6753 19798 I [SC]AuthUtil: getAuthData. GET LOCK
03-25 13:39:17.541 6753 19798 I [SC]AuthUtil: getAuthData. no localAuthData. GET LOCK
03-25 13:39:17.541 6753 6860 I [SC]SimpleQueryOperator: STATUS = STARTED, RESULT = SUCCESS
03-25 13:39:17.541 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleServiceDrivenEvent
03-25 13:39:17.542 6753 19799 I [SC]AuthUtil: getAuthData. IN
03-25 13:39:17.542 6753 6860 I [SC]TipsOperator: Handle tips event - STATUS : FINISHED, RESULT : SUCCESS, MSG : 600205301
03-25 13:39:17.542 6753 19799 I [SC]AuthUtil: getAuthData. no localAuthData or expired. WAITING
03-25 13:39:17.542 6753 19799 I [SC]AuthUtil: getAuthData. GET LOCK
03-25 13:39:17.542 6753 19799 I [SC]AuthUtil: getAuthData. no localAuthData. GET LOCK
03-25 13:39:17.544 6753 6860 I [SC]SimpleQueryOperator: Handle method by TransactionManager : handleServiceDrivenEvent
03-25 13:39:17.544 6753 6860 I [SC]SimpleQueryOperator: Handle simple query event - STATUS : STARTED, RESULT : SUCCESS, MSG : 900201301
03-25 13:39:17.547 15988 15988 I [SC]AuthService: onStartCommand IN.
03-25 13:39:17.547 15988 15988 I [SC]AuthService: onStartCommand: com.samsung.android.scloud.auth.REQUEST_AUTH
03-25 13:39:17.547 15988 15988 I [SC]AuthService: onStartCommand OUT.
03-25 13:39:17.547 15988 19800 I [SC]AuthService: onStartCommand: execute strategy.
03-25 13:39:17.547 15988 19800 I [SC]RequestAuthStrategy: execute. IN
03-25 13:39:17.547 15988 19800 I [SC]RequestAuthStrategy: execute. OUT
03-25 13:39:17.548 6753 19798 I [SC]AuthUtil: getAuthData - hold.
03-25 13:39:17.550 6700 19276 I SEMS:SamsungAccount: [[OCP] ] URI : content://com.msc.openprovider.openContentProvider/tncRequest
03-25 13:39:17.551 6700 19276 I SEMS:SamsungAccount: [SCU] isHaveSA() - true
03-25 13:39:17.551 6753 6753 I [SC]BackupRestoreService: onStartCommand: REQUEST_DETAIL
03-25 13:39:17.551 15988 15988 I [SC]AuthService: onStartCommand IN.
03-25 13:39:17.551 15988 15988 I [SC]AuthService: onStartCommand: com.samsung.android.scloud.auth.REQUEST_AUTH
03-25 13:39:17.552 6753 19802 I [SC]BackupSchedule: start
03-25 13:39:17.552 15988 15988 I [SC]AuthService: onStartCommand OUT.
03-25 13:39:17.552 15988 19803 I [SC]AuthService: onStartCommand: execute strategy.
03-25 13:39:17.552 15988 19803 I [SC]RequestAuthStrategy: execute. IN
03-25 13:39:17.552 15988 19803 W System.err: com.samsung.android.scloud.common.exception.SCException, eCode : FAIL_AUTHENTICATION
03-25 13:39:17.552 6753 19802 I [SC]NetworkUtil: isNetworkAvailable: ALL
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.AuthData.checkPushToken(AuthData.java:116)
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.AuthData.verify(AuthData.java:96)
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.AuthDataManager.verify(AuthDataManager.java:280)
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.RequestAuthStrategy.startActivateThread(RequestAuthStrategy.java:157)
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.RequestAuthStrategy.execute(RequestAuthStrategy.java:83)
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.RequestAuthStrategy.execute(RequestAuthStrategy.java:32)
03-25 13:39:17.552 15988 19803 W System.err:	at com.samsung.android.scloud.auth.server.AuthService$1.run(AuthService.java:67)
03-25 13:39:17.552 15988 19803 W System.err:	at java.lang.Thread.run(Thread.java:764)
03-25 13:39:17.552 4859 6259 D ConnectivityService: filterNetworkStateForUid() uid: 5009 networkInfo: [type: WIFI[] - WIFI, state: CONNECTED/CONNECTED, reason: (unspecified), extra: "andi&ling_5Ghz", failover: false, available: true, roaming: false, metered: false]
03-25 13:39:17.552 15988 19803 I [SC]RequestAuthStrategy: execute. OUT
03-25 13:39:17.552 6753 19799 I [SC]AuthUtil: getAuthData - hold.
03-25 13:39:17.552 6700 19276 I SEMS:SamsungAccount: [[OCP] ] Cursor is not null
03-25 13:39:17.553 6753 6860 I [SC]BackupDataHandler: STATUS = STARTED, RESULT = SUCCESS
03-25 13:39:17.553 6753 19802 I [SC]AuthUtil: getAuthData. IN
03-25 13:39:17.553 6753 19802 I [SC]AuthUtil: getAuthData. no localAuthData or expired. WAITING
03-25 13:39:17.553 6753 19802 I [SC]AuthUtil: getAuthData. GET LOCK
03-25 13:39:17.553 6753 19802 I [SC]AuthUtil: getAuthData. no localAuthData. GET LOCK
03-25 13:39:17.554 6753 6860 I [SC]BackupDataHandler: Handle method by TransactionManager : handleServiceDrivenEvent
03-25 13:39:17.555 6753 6860 I [SC]BackupDataHandler: Handle backedup data handle event - STATUS : STARTED, RESULT : SUCCESS, MSG : 103201301
03-25 13:39:17.555 15988 15988 I [SC]AuthService: onStartCommand IN.
03-25 13:39:17.555 15988 15988 I [SC]AuthService: onStartCommand: com.samsung.android.scloud.auth.REQUEST_AUTH
03-25 13:39:17.555 15988 15988 I [SC]AuthService: onStartCommand OUT.
03-25 13:39:17.555 15988 19804 I [SC]AuthService: onStartCommand: execute strategy.
03-25 13:39:17.555 15988 19804 I [SC]RequestAuthStrategy: execute. IN
03-25 13:39:17.555 15988 19804 W System.err: com.samsung.android.scloud.common.exception.SCException, eCode : FAIL_AUTHENTICATION
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.AuthData.checkPushToken(AuthData.java:116)
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.AuthData.verify(AuthData.java:96)
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.AuthDataManager.verify(AuthDataManager.java:280)
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.RequestAuthStrategy.startActivateThread(RequestAuthStrategy.java:157)
03-25 13:39:17.555 6753 19802 I [SC]AuthUtil: getAuthData - hold.
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.RequestAuthStrategy.execute(RequestAuthStrategy.java:83)
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.RequestAuthStrategy.execute(RequestAuthStrategy.java:32)
03-25 13:39:17.555 15988 19804 W System.err:	at com.samsung.android.scloud.auth.server.AuthService$1.run(AuthService.java:67)
03-25 13:39:17.555 15988 19804 W System.err:	at java.lang.Thread.run(Thread.java:764)
03-25 13:39:17.555 15988 19804 I [SC]RequestAuthStrategy: execute. OUT
03-25 13:39:17.566 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleRequestTipsTreatOperation
03-25 13:39:17.583 6753 6753 I [SC]AuthDataReceiver: REPORT_ERROR: 309
03-25 13:39:17.583 6753 19798 I [SC]AuthUtil: getAuthData - released.
03-25 13:39:17.583 6753 19798 I [SC]AuthDataListener: resolve. IN
03-25 13:39:17.584 6753 19798 I [SC]AuthDataListener: resolve. ERROR 309
03-25 13:39:17.584 6753 6753 I [SC]AuthDataReceiver: REPORT_ERROR: 309
03-25 13:39:17.584 6753 19799 I [SC]AuthUtil: getAuthData - released.
03-25 13:39:17.584 6753 19799 I [SC]AuthDataListener: resolve. IN
03-25 13:39:17.585 6753 19799 I [SC]AuthDataListener: resolve. ERROR 309
03-25 13:39:17.585 6753 6753 I [SC]AuthDataReceiver: REPORT_ERROR: 309
03-25 13:39:17.586 6753 19802 I [SC]AuthUtil: getAuthData - released.
03-25 13:39:17.586 6753 19802 I [SC]AuthDataListener: resolve. IN
03-25 13:39:17.586 6753 6860 I [SC]SimpleQueryOperator: STATUS = FINISHED, RESULT = FAIL_AUTHENTICATION
03-25 13:39:17.586 6753 19802 I [SC]AuthDataListener: resolve. ERROR 309
03-25 13:39:17.586 6753 6860 I [SC]SimpleQueryOperator: Handle method by TransactionManager : handleServiceDrivenEvent
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy: [E] failed. com.samsung.android.scloud.common.exception.SCException: 309, eCode : FAIL_AUTHENTICATION
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.auth.client.AuthDataListener.resolve(AuthDataListener.java:59)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.auth.client.AuthUtil.getAuthData(AuthUtil.java:171)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.auth.client.AuthUtil.getAuthData(AuthUtil.java:185)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.backup.api.server.BackupHttpRequestBuilder.<init>(BackupHttpRequestBuilder.java:51)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.backup.api.server.BackupHttpRequestBuilder.create(BackupHttpRequestBuilder.java:42)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.backup.api.server.request.GetListDevices.request(GetListDevices.java:30)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.backup.api.server.request.RequestConfig.execute(RequestConfig.java:63)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.backup.core.strategy.RequestDetailStrategy.execute(RequestDetailStrategy.java:43)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at com.samsung.android.scloud.backup.core.BackupRestoreService$2.run(BackupRestoreService.java:155)
03-25 13:39:17.587 6753 19802 E [SC]RequestDetailStrategy:	at java.lang.Thread.run(Thread.java:764)
03-25 13:39:17.587 6753 6860 I [SC]SimpleQueryOperator: Handle simple query event - STATUS : FINISHED, RESULT : FAIL_AUTHENTICATION, MSG : 900205305
03-25 13:39:17.587 6753 6860 I [SC]BackupDataHandler: STATUS = FINISHED, RESULT = FAIL_AUTHENTICATION
03-25 13:39:17.588 6753 6860 I [SC]BackupDataHandler: Handle method by TransactionManager : handleServiceDrivenEvent
03-25 13:39:17.588 6753 6860 I [SC]BackupDataHandler: Handle backedup data handle event - STATUS : FINISHED, RESULT : FAIL_AUTHENTICATION, MSG : 103205305
03-25 13:39:17.552 4859 6259 D ConnectivityService: filterNetworkStateForUid() uid: 5009 networkInfo: [type: WIFI[] - WIFI, state: CONNECTED/CONNECTED, reason: (unspecified), extra: "andi&ling_5Ghz", failover: false, available: true, roaming: false, metered: false]
03-25 13:39:17.612 6753 6753 E ActivityThread: Failed to find provider info for com.samsung.android.app.notes.sync
03-25 13:39:17.612 6753 6753 W System.err: java.lang.IllegalArgumentException: Unknown URI content://com.samsung.android.app.notes.sync
03-25 13:39:17.612 6753 6753 W System.err:	at android.content.ContentResolver.call(ContentResolver.java:1711)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.common.context.ContextProvider.call(ContextProvider.java:91)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.syncadapters.SyncUtil.isSamsungNoteSynced(SyncUtil.java:59)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.handleStorageCompleteEvent(SamsungNoteDataManager.java:90)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.access$200(SamsungNoteDataManager.java:45)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager$StorageStatusEventListener.onEventReceived(SamsungNoteDataManager.java:79)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager$StorageStatusEventListener.onEventReceived(SamsungNoteDataManager.java:74)
03-25 13:39:17.612 6753 6753 W System.err:	at com.samsung.android.scloud.app.framework.Operator$3$1.run(Operator.java:496)
03-25 13:39:17.612 6753 6753 W System.err:	at android.os.Handler.handleCallback(Handler.java:789)
03-25 13:39:17.612 6753 6753 W System.err:	at android.os.Handler.dispatchMessage(Handler.java:98)
03-25 13:39:17.612 6753 6753 W System.err:	at android.os.Looper.loop(Looper.java:164)
03-25 13:39:17.613 6753 6753 W System.err:	at android.app.ActivityThread.main(ActivityThread.java:6938)
03-25 13:39:17.613 6753 6753 W System.err:	at java.lang.reflect.Method.invoke(Native Method)
03-25 13:39:17.613 6753 6753 W System.err:	at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:327)
03-25 13:39:17.613 6753 6753 W System.err:	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1374)
03-25 13:39:17.613 6753 6753 I [SC]SyncUtil: isSamsungNoteSynced: true
03-25 13:39:17.615 6753 6753 W System.err: java.lang.IllegalArgumentException: Unknown URI content://com.samsung.android.app.notes.sync
03-25 13:39:17.615 6753 6753 W System.err:	at android.content.ContentResolver.call(ContentResolver.java:1711)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.common.context.ContextProvider.call(ContextProvider.java:91)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.syncadapters.SyncUtil.getSamsungNoteLastSynctime(SyncUtil.java:107)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.handleStorageCompleteEvent(SamsungNoteDataManager.java:93)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.access$200(SamsungNoteDataManager.java:45)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager$StorageStatusEventListener.onEventReceived(SamsungNoteDataManager.java:79)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager$StorageStatusEventListener.onEventReceived(SamsungNoteDataManager.java:74)
03-25 13:39:17.615 6753 6753 W System.err:	at com.samsung.android.scloud.app.framework.Operator$3$1.run(Operator.java:496)
03-25 13:39:17.615 6753 6753 W System.err:	at android.os.Handler.handleCallback(Handler.java:789)
03-25 13:39:17.615 6753 6753 W System.err:	at android.os.Handler.dispatchMessage(Handler.java:98)
03-25 13:39:17.616 6753 6753 W System.err:	at android.os.Looper.loop(Looper.java:164)
03-25 13:39:17.616 6753 6753 W System.err:	at android.app.ActivityThread.main(ActivityThread.java:6938)
03-25 13:39:17.616 6753 6753 W System.err:	at java.lang.reflect.Method.invoke(Native Method)
03-25 13:39:17.616 6753 6753 W System.err:	at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:327)
03-25 13:39:17.616 6753 6753 W System.err:	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1374)
03-25 13:39:17.617 6753 6753 I [SC]SyncUtil: getSamsungNoteLastSynctime: 0
03-25 13:39:17.618 6753 6753 W System.err: android.content.pm.PackageManager$NameNotFoundException: com.samsung.android.app.notes
03-25 13:39:17.619 6753 6753 W System.err:	at android.app.ApplicationPackageManager.getPackageInfoAsUser(ApplicationPackageManager.java:288)
03-25 13:39:17.619 6753 6753 W System.err:	at android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:259)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.utils.PermissionUtil.getDenidedPermission(PermissionUtil.java:149)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.checkSamsungNotePermission(SamsungNoteDataManager.java:103)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.handleStorageCompleteEvent(SamsungNoteDataManager.java:96)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager.access$200(SamsungNoteDataManager.java:45)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager$StorageStatusEventListener.onEventReceived(SamsungNoteDataManager.java:79)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.app.ui.category.dashboard.datamanager.SamsungNoteDataManager$StorageStatusEventListener.onEventReceived(SamsungNoteDataManager.java:74)
03-25 13:39:17.619 6753 6753 W System.err:	at com.samsung.android.scloud.app.framework.Operator$3$1.run(Operator.java:496)
03-25 13:39:17.619 6753 6753 W System.err:	at android.os.Handler.handleCallback(Handler.java:789)
03-25 13:39:17.619 6753 6753 W System.err:	at android.os.Handler.dispatchMessage(Handler.java:98)
03-25 13:39:17.619 6753 6753 W System.err:	at android.os.Looper.loop(Looper.java:164)
03-25 13:39:17.619 6753 6753 W System.err:	at android.app.ActivityThread.main(ActivityThread.java:6938)
03-25 13:39:17.619 6753 6753 W System.err:	at java.lang.reflect.Method.invoke(Native Method)
03-25 13:39:17.619 6753 6753 W System.err:	at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:327)
03-25 13:39:17.619 6753 6753 W System.err:	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1374)
03-25 13:39:17.619 6753 6753 I [SC]SamsungNoteView: onDashboardDataAccepted
03-25 13:39:17.620 6753 6753 I [SC]SamsungNoteView: Samsung Note isn't install !
03-25 13:39:17.623 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleErrorReportOperation
03-25 13:39:17.625 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleReportQuotaStatusOperation
03-25 13:39:17.625 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleReportRealDataUsage
03-25 13:39:17.626 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleReportGalleryContentsCountOperation
03-25 13:39:17.626 6753 6860 I [SC]TipsOperator: STATUS = FINISHED, RESULT = SUCCESS
03-25 13:39:17.627 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleServiceDrivenEvent
03-25 13:39:17.628 6753 6860 I [SC]TipsOperator: Handle tips event - STATUS : FINISHED, RESULT : SUCCESS, MSG : 600205301
03-25 13:39:17.661 6753 6860 I [SC]TipsOperator: Handle method by TransactionManager : handleRequestTipsTreatOperation