[Honor 7X  Questions & Answers] m3dic8d:
Reference phone specs at end. I recently got the Honor 7x and am using T Mobile in the Atlanta, GA US region. At home, when I got the phone Friday night after work it was awesome. Super fast no problems plug and play. But Monday at work I get full signal, but no internet. No download speed. I found that when I go into the settings under mobile network if I choose preferred network mode down to wcdma/gsm it turns off the LTE but I get some data. Is there a way to remedy this problem without having to sacrifice LTE while I'm at work?!? I know the Huawei website says the phone works with T Mobile, but if it only works with 3/5 bands do I just not get LTE where those bands are in effect? Can someone shed some light on this? Because before today, I honestly didn't know what any of this meant. Thanks in advance!

Phone Honor 7x

Model BND-L24

Build Number BND-L24C567B140

EMUI version 5.1

Android version 7.0

From Huawei Spec General Features	AT&T, T-Mobile (no Service: Sprint and Verizon Wireless)

Miguel EsquivelSupport Agent

Miguel EsquivelHi there! Thank you for reaching Honor Device USA. How may I be of help today?

Sam8:40 pm I'm having trouble with my signal for my phone, and I'm also having a difficult time finding information on my situation with the US version of the 7x. I have L24 version, and I also have T Mobile. am I unable to get 4g?

Miguel Esquivel I see, let me help you with that

I am sorry you are havinf this issues Sam

Can i please have your imei number

Sam ...

...

Miguel Esquivel Thank you just a moment please

Thank you very much for holding Sam :)

Sam of course

Miguel Esquivel Can i please know who is your carrier?

Sam t mobile

Miguel Esquivel Thank you

Can i please know what issues are you having regarding the carrier signal?

Sam well, when preferred network type is set to LTE/wcdma/gsm auto and 4g is enabled, i get a full signal as far as bars go and the 4g icon is there but my download speed is nothing and it tells me im offline

when i change preferred network mode to wcdma/gsm i get data, but not 4g

Miguel Esquivel I see

Have you try a diferent sim card?

Sam sim card works in other phones fine.

Miguel Esquivel Thank you for that information

Does this happen everywhere?

Sam mostly seems to happen when I am at work

i work in...

live in...

Miguel Esquivel well it seems to be intermittent issue, but since your satisfaction is our main goal we can send the device to our repair center for further testing, but if you allow me to add my opinion i think that the signal goes weeker on that location and probably does not reach enough power to have data traveling on it

I do not have a coverage map for your carrier i am sorry, but you can consult them, it could also be a sensibility related issue with your antenna Sam

Sam i'm showing that there are 2 bands that the honor 7x does not support that tmobile does use and im just wondering why we aren't on the same page

it's not a repair issue. it's a matter of whether or not the phone is compatible, and i'm leaning towards no unless you have a solution. there are 3/5 supported LTE bands for this phone which i did not think would mean that LTE wouldn't work at all

Miguel Esquivel This are the frequency bands compatible with the L24 A

Primary SIM card:

4G LTE FDD: B2/B4/B5/B7/B12/B17

3G WCDMA: B1/B2/B4/B5;

2G GSM: B2/B3/B5/B8

Secondary SIM card (voice services only, no data service):

2G GSM: B2/B3/B5/B8

Sam so if T mobile uses B66 and B71 LTE bands for their LTE service as well and the honor 7x is incompatible with these my phone will not work properly unless i completely turn off LTE????

Miguel Esquivel I am afraid the service could be intermittent Sam

Sam so depending on where I'm at, I need to stop what I'm doing go to settings and turn off LTE data in order to get ****ty 3g data just so I'm not stranded? Read

Miguel Esquivel I am sorry Sam

Miguel Esquivel has closed the chat.