yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] mstngk:
My dispatch e-mail came a bit after midnight on Saturday and the headphones were delivered the same day (well, attempted delivery, I wasn't home then, will get them tomorrow), so you might get them in time.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
What order number where you if you don't mind me asking. Would be nice to hear people in the 20 to 25k start to receive theirs
[Huawei P20 Pro Guides, News, & Discussion] mstngk:
yeaaah, mine was 35xxx, got validated on 27th
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
Was validated on 23rd and still nothing for me.

Just called them up and they have no information either apart from the item was sent to the courier on the 10th but hasn't been dispatched to me for some reason, but that's what they said to me last week too.. :confused:
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Thought it might be worth another call now to see what the latest info would be and they now expect that it will go over the 30 days as previously advised due to the popularity of the offer. People should be receiving emails towards the end of the work or beginning of next week but if not have to contact again then and see what the next reason will be
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Mine turned up this morning 07:30, nice bit of kit, noise cancellation is amazing. Still can't understand why a number of 42*** is supposedly first come first serve???
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Same here this is a absolute joke.

Mine was validated on the 27th April (Claim Number 25XXX).

My guess is they forward on the information onto the supplier who just ships the headphones randomly (without any knowledge of who claimed first etc).

Hopefully they ship them out this week and was reading their terms and conditions.

From there terms and conditions:
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
If they'd just give us a contact number of some sort, i'd easily just call up the courier and give them a kick in the backside to send it :p

Had I known i'd get it later by applying earlier, i'd have left it a week before I entered my details on the promo!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
I emailed 3 executive office end of last week and i've just had an email back from them advise they will get someone to investigate and get back to me as the person i originally raised issues with are out of the office.

lets hope they can put pressure on huawei to get this sorted.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
My theory is that huawei pass the claimants details over to the supplier. The supplier then makes their own decision as to when to ship the product as they have no idea as to who has claimed first (random).
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
just called for a further update and according to the agent, they will start shipping these outstanding orders from tomorrow, this will item be by DX or ParcelForce.

they said we should get our delivery either this week or next (remember monday is a bank holiday in uk), so fingers crossed we do get them soon
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Fingers crossed then!
[Huawei P20 Pro Guides, News, & Discussion] Jaserosmond:
Good Day,

Thank you for your email.

As we can see you should receive your reward shortly.

It might be a small delay cause of stock issues, but this should be resolved by tomorrow.

When your reward will dispatched you should receive the tracking number via email or text.

Please accept our apologies on this matter.

Should you have any other question please do not hesitate to ask.

Kind Regards,

Good afternoon.

Thank you for your email.

Unfortunately there has been a slight delay in the delivery of the rewards, this is due to the immense popularity of this promotion.

We do not yet have any tracking information, we expect deliveries to be made next week.

We apologize for the inconvenience this may have caused you and we ask for your patience whilst we organize the deliveries.

Should you have questions, please do not hesitate to contact us.

Thats the last 2 replies I got when I asked where are My headphones. My claim was validated on the 23rd and my claim ID is 21xx.

I don't think it's first come first serve, they are just serving the people on top of the pile.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Hi Guys,

My headphones arrived this morning.

Got a text 12:11am this morning confirming my order had been processed and my claim id is 24XXXX and was validated on the 27th April 2017.

Contacted the Huawei Promo team who gave me the tracking number.

So still hope for all of us so just be patient and as soon as you receive the processed text contact huawei for the tracking. Best of luck to you all
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
I'm 24xxx too, so it's getting closer to me then! But I was validated 23rd, so I'm hoping that doesn't delay me!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
someone on the hotukdeals thread has posted they have received their headphones today - claim 25xxx validated 25th April
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Just seen that myself! Result, let's hope they are making there way to us ASAP!
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Here's hoping then! I'm off Friday so that would be perfect if they can drop it in that day
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
Just called them up to have a good moan, tell them how I'd have done it, threaten some futile counter action via my (nonexistent) lawyer and generally call them a bunch of weapons.

It hasn't sped up my chances of receiving my headphones at all but I feel a lot better.
[Huawei P20 Pro Guides, News, & Discussion] krs360:
Did you mention the Sale of Goods Act? How about GDPR? Or any other unrelated laws?!

Hope you said at the start "I know it's not your fault mate, but......" before you went off on one?
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
?

I was on the verge of saying "put me through to the organ grinder cos the monkey isn't getting it..." but I didn't want any repercussions if it was misconstrued.
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
I phoned and asked for a callback from a supervisor or manager, I got a call from a "Sam" who blamed the fulfillment company for making a mess and wasn't sure how they had messed up so bad. He assured me I would be receiving my reward and I would get it before my 30 days is up. When I pointed it out to him my 30 days was up in 2 days he then said he would escalate it and I should get them maybe next week and he would personally call to advise.......

They really are hopeless, somebody really needs to tell them how to sort by date.
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
30th day today and still nothing yet :(
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
ring them - also raise this with network provider as they were helping with this promotion
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Does anyone have a contact number. I'm 30 days today too

---------- Post added at 10:16 AM ---------- Previous post was at 10:09 AM ----------

Nvm found it on their promotions page. Got the usual schtick about the popularity of the offer and that there is a slight delay.... But they got a new batch yesterday.
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
Just rang them, got the usual we just got more stock and are sending them out again - Network provider was able to send me to the Huawei support line who were able to note down that my order hasn't arrived yet though.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Hi, I also contacted them today as my 30 days is up tomorrow claim ID 26***. I also stated that they were not following their own terms and conditions as it was due to be on a first come first served basis and I am aware that others with newer claim dates were already receiving theirs but validation between 22-26th April were still waiting. This was their response.

Good Afternoon,

Thank you for your E-mail.

Unfortunately, our Fulfillment team have experienced a stock shortage.

We have received information that the team has now received more stock, however it may take slightly longer for your item to be dispatched, due to the popularity of the promotion.

Once it has been dispatched, it will usually be delivered within 48 hours.

If you are not available when the courier arrives with your parcel, they will leave a card for you.

You will receive another E-mail once the item has been dispatched, confirming that it is on its way.

Please accept our apologies for the delay.

Should you need any further assistance, please do not hesitate to contact us again.

Kind Regards,

Chad @ Huawei Promotional Support Team
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
I rang them again today as they gave same fob-off to my network provider about stock and how popular the promotion is, i'm now waiting to see what happens as my 30 days is up on friday.

even with the flaws of the device i still find it good, but it will probably be the last pre-order promotion via huawei that i will participate in
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
My 30 days is up today and nothing in sight so I wouldn't get your hopes up that it will be anytime soon. I'm guessing once they have broken the 30 day mark then there is no reason for them to want to try and rush to fulfil the item
[Huawei P20 Pro Guides, News, & Discussion] ATZ-007:
Received mine yesterday :victory:
[Huawei P20 Pro Guides, News, & Discussion] dlads:
You're all getting some headphones, do you have to buy from Huawei direct or would me getting my phone from EE in the UK would I be able to get some off Huawei? Or am I out of luck..

I'm guessing the latter.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
The headphones formed part of a pre order promotion that they were running back in April so you would be too late to claim for that particular offer. Even some of us who were in the time frame might still miss out at this rate
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
I swear I'm going to be the last person to get them (if I even do).

They seem to have started at the 50xxx numbers.... Gone backwards..... Gone all the way down to 31xxx.... Realised their mistake.... Gone back to the front..... And now on 20xxx.

29xxx here and still waiting.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
I wish they had gone down to 31*** as would have had mine then :D:D:D:D

No dispatch email last night, so doesn't look like I'll get for tomorrow

I think people need to also raise these issues on their FB page or via Twitter as not every user uses these forums and maybe not aware of this screwup
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Mine is 25x and still nothing. 30 days up tomorrow.
[Huawei P20 Pro Guides, News, & Discussion] dlads:
Ah fair enough, thought I'd ask..

Cheers.

Getting the phone today in a couple of hours, little concerned about the development compared to other phones I've had and the processor / GPU.

I'll see how it goes today.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
just had update from network operator, (three uk) even though they advertised the promotion, it had nothing to do with them and there is nothing they can do.

you would expect a company that is advertising a promotion, even if on the behalf of someone else and also taking sales because of the promotion should have some form of responsibility regarding the promotion.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
I've just been on the phone with Huawei Promotions as my 30 days is up today Claim ID 26*** 24/04/2018 but they are still unable to tell me when they will be dispatched as it is down to a 3rd party provider of the goods and delivery. I was however told that they had new stock 2 days ago which is being prepared for dispatch and hopefully I should hear something by the end of next week:rolleyes::rolleyes: I have explained that as per their own terms and conditions it should be on a 1st come 1st served basis which they are clearly not following but again I was referred to the 3rd party provider. She did confirm that all valid claims will definitely receive their headphones but would not commit to a timescale. Not a great 1st experience with the Huawei brand.
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Yeah it's been a carnival of errors tbh, first of all with some providers not giving enough correct paperwork, then failing to validate claims, and now with the clear ignoring of the T&Cs with regards to distribution of the reward.
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Let's just hope they learn from the catalogue of mistakes and improve the way they deal with any future offers!
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
Just called up for my daily non-update update and they said i'd likely get it next week.. 36 days wait it is then!
[Huawei P20 Pro Guides, News, & Discussion] alanpmartin:
Hi guys – just wanted you all to know that I've written an article about Huawei's Bose promo delays for Alphr.com. I'm prevented from posting links as a new member, but it's near the top of the homepage if anyone else can do the honours for me!

Huawei has promised to get back to me with answers to the questions raised in this thread, so keep an eye out.
[Huawei P20 Pro Guides, News, & Discussion] pike0:
http://www.alphr.com/mobile-phones/1009420/huawei-bose-headphones-claim-problem

Interesting to see what they say...
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
I see you used my comments on here in the article. I'm famous ?
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
nice article, this is the reply I got from Three Executive Office

Even though it was Huawei's promotion, Three along with other network providers and re-sellers ran this promotion on their behalf, so they should face some of the responsibility of this issue as they have made money out of this promotion.
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
I will give them a couple of weeks then I will start a case with the small claims court.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
You've got the same bog standard lie as others did about the delays. There was an internal issue that caused initial problems but won't admit this to all customers, it had nothing to do with the number of claims. The issue they have now is stock related but they still can't guarantee when you will get them.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just read your update from HUAWEI. Its good to see its not just us they copy and paste a reply.
[Huawei P20 Pro Guides, News, & Discussion] alanpmartin:
Yep. Surprised it took so long to come back when the statement so closely resembles what they've been saying elsewhere.

I've gone back and asked the key questions again, so fingers crossed I'll be able to get a full explanation in time.
[Huawei P20 Pro Guides, News, & Discussion] dlads:
Before you order anything.

Check this

https://www.xda-developers.com/huawei-stop-providing-bootloader-unlock-codes/

Not good news

Mines going back
[Huawei P20 Pro Guides, News, & Discussion] flawless:
Pre-ordered a Blue P20 Pro the night of 5/4/18 with Carphone Warehouse (lastminute dot com). Ended up changing colour to Black to get it earlier, and received it 17/04/18.

Contacted CPW regarding promo to ensure I was prepared with images/scans for upload and pertinent information to enter into promo site. Spent an hour after the promo went live fighting the broken webpage (at midnight). Gave up and put in successful application (on my P20 Pro while at work) later that morning, and received a 234** entry number. Entry validated 23/04/18. Attempted delivery via ParcelForce on 4/5/18 (I was out, delivered to local P/O) and picked them up 5/5/18.

No issues whatsoever, aside from wanting the Twilight version (sadly, wasn't available until more than two weeks after I received mine). Maybe sometime in the future, I'll be able to buy a different glass back and replace it - by then, I'll be able to live without a case on my phone day-to-day. Thoroughly impressed with the camera, and the fingerprint sensor/facial recognition is near-instantaneous. Not initially a fan of the fingerprint sensor location (coming from the P9), but now I've switched to using it for the gesture navigation instead of on-screen buttons, it's much better. Would have liked the option to expand storage, but it's true that the faster the device is the more obvious microSD speeds are lacking.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just received this reply after asking for information regarding a data error causing early claims to have been missed and not send me a copy and paste reply. This is what they sent.... seems like another copy and paste to me just jumbled around a bit.

Please accept our apologies for all the inconvenience caused.

This is true that due to popularity we are experiencing delays.

Your details has been forwarded to our fulfillment company where your reward is processing.

Our fulfillment team work very hard to send these rewards as efficiently as possible.

Every effort will be made to minimise this wait and we greatly appreciate your patience.

The courier will be updating you once a date of delivery is confirmed.

Should you require any further support in the meantime, please do not hesitate to contact us.

We will be happy to assist you.

Kind Regards,

Nitasha @ Huawei Promotional Support Team
[Huawei P20 Pro Guides, News, & Discussion] charleem:
Hi there, my claim is 211XX and was validated straight away, day 33 for me, no headphones.

Charlie
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
After I complained big time to them earlier this week and told them to stop lying, I was told they would push to get my headphones dispatched this week.

Woke up this morning and have received text and email from Huawei saying they have been dispatched via DX (was previously told it was Parcel Force)..

I still need to ring as got no tracking information, but it also stated on the text that 'Your Huawei claim has been accepted' - so looks like even if you get validated it still needs to be accepted for dispatching

Claim: 35*** Date: 25/4

Update: Just received text saying they will attempt to delivery today
[Huawei P20 Pro Guides, News, & Discussion] t0mke11y:
Had my txt this morning too. 29xxx. Won't be there to sign, so hope redelivery won't be too much of a pain with DX.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Absolutely brilliant that some are starting to get through. Mine was validated 24 04 2018 claim ID 26***. Still no text. Have now been told mine will be prioritized as it's outside the 30 days. We shall see. Once they arrive enjoy ?
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
28xxx. Still no text or email
[Huawei P20 Pro Guides, News, & Discussion] adamelphick:
Got my emails and texts from Huawei and DX - luckily working from home today so waiting on the doorbell ringing!

To be honest it's day 32 so even after all this debacle I am not too upset. I spoke to the claim line yesterday and although I was moaning a bit, and suggesting they Tweet some advice that things are running a bit behind with deliveries, the woman on the phone thanked me for being so pleasant about it. I get the feeling the phone support have been getting some abuse, which is not on really..... they can only say what they're told to. It's the management that needs a bashing for terrible communication!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
nice - wasn't able to work from home today, so hoping left with a neighbour and get carded otherwise it will be next week before I can collect mine
[Huawei P20 Pro Guides, News, & Discussion] adamelphick:
I'll keep my fingers crossed for you - hope they are as amazing as reviews say now we actually get them!

---------- Post added at 11:49 AM ---------- Previous post was at 11:35 AM ----------

Just arrived!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
attempted delivery but unavailable, rang them as when tried to choose new day on web, it said tuesday but said can redeliver next day so they changed it to tomorrow
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just received this daily update....they now claim they are issuing in validation date order and not claim ID number order. Strange that later validation dates have been receiving theirs before early validations. Me thinks more lies ?

Good Afternoon,

Thank you for your email.

In reference to your previous email, we can confirm your claim has been sent to the fulfilment team and will be dispatched as soon as possible, unfortunately, we are unable to provide a definitive date for this due to the delay which has occurred as a result of the immense popularity of this promotion.

In regards to the update email advising of the delay, this will be sent yourself within the next 24 hours.

The fulfilment team have not stopped issuing the gifts to anyone and they are allocated in validation date order and not claim ID number order.

Regrettably, we are unable to offer any further compensation in relation to this promotion.

Kind Regards,

Louise @ Huawei Promotional Support Team
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Just received this email. Didn't even email them about it so was unexpected.

Dear Mr ------

Due to a higher than anticipated demand for our Bose headphones promotion, you may be experiencing a delay in receiving your delivery.

We are working hard to rectify this.

Huawei is committed to providing the highest standards of consumer experience and if you have any concerns please contact us online or call our customer services team on 0345 216 0131*. Lines are open Monday to Friday, 9am to 5pm excluding bank holidays.

*Calls will be charged at local call rates from landlines only.

Kind regards

Huawei Promotional Support Team
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
Got the same message today...

Strange cause last week they told me they've had issues but it was resolved... And now this... Disappointed...
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
got the same email too
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Brilliant service by DX, called yesterday to redeliver today and got woken at 6:55 when they arrived
[Huawei P20 Pro Guides, News, & Discussion] shadowgolf:
Great news, glad you've finally got them. What do you think? I'm loving mine, never listened to so much music!
[Huawei P20 Pro Guides, News, & Discussion] adamelphick:
Amazing sound. Love the ability to stream whatever you're listening to to another set of Bose headphones, even the sport ones - gimmicky but fun. The noise reduction is really good too. I've got a high end set of Audio Technika ones and these are even better!

Plus I got a Firmware update pretty much as soon as I connected them.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Not tested yet as put on charge and been busy. Downloaded app ready for use

Uodate: I won't be getting rid of them, they brilliant and noise cancelling is superb.