yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] Mudan:
Yeah need to claim headphones soon too!

Great phone but mine sadly has the maps bug.. (103)
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
huawei claim website is open but has no product in the listing to select from.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
I'm having the exact same issue and so are many others according to the word on twitter. Going to be a bit of a rush when it does get rectified
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
Same here....

What did you guys put in the 1st page of the claim? I mean "pre-order date" and "purchase date". I preordered with Three over the phone on the 5th. And got my phone on the 9th. But claim form doesn't accept my dates. Also I haven't received any invoice from Three, just text message with confirmation of my upgrade...
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
I put in the pre order date of the 31st march and the purchase date was the 6th of April on launch day. It accepts my dates but I can't get passed the section on selecting your qualifying product
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
they not also considered if the pre ordered date and the purchase date are the same. I pre ordered and paid in full on 2nd April. won't let you enter a purchase date prior to 6th April. Got around this by 6th being the date of dispatch from the qualifying retailer
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
Same problem here. 6th is the first day of delivery so using that is correct.
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Purchase date will be the day it was dispatched / recived. I can't claim for mine till next Friday as I only got the phone last Friday, even though I pre ordered 3 weeks ago

---------- Post added at 07:04 AM ---------- Previous post was at 06:10 AM ----------

Try this link https://huaweipromo.co.uk/gb/en/pages/p20bose/home
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
Just tried, same problem, can't select anything.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
You are in the same boat as me, my pre-order was 3 April, but the delivery for the blue phone was 13 April, so I can't claim till next week either, just hoping they have plenty of stock available otherwise will be a lot of peeved of customers
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
After the shambles of the phone pre order I guess we should have knew this would happen with the headphone claim [emoji20]
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
My dispatch note says 12th so I might claim next Thursday on the 19th. As that's what the paperwork will say when I upload it.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yeh my dispatch date was 12 April as well, don't you mean the 26th :)
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Lol it's too early for my brain
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
To be fair my preorder went really smooth, ordered on the 29th March and it was at my nearest carphone warehouse on the 6th when it went on sale. Absolutely no issues at all with it.
[Huawei P20 Pro Guides, News, & Discussion] Duncan1982:
Pre ordered on the 2nd & Dispatch on the 9th looks like a Monday claim for me :silly:
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
Came to this thread to see if anyone else was experiencing problems claiming the headphones, glad it's not just me!

I remember reading somewhere that the headphones are while stocks last, but if they run out, an alternative gift with equal or greater value will be given. Makes you wonder what that would be?
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
did you get a pre-order receipt and seperate purchase recepit and was yours on contract or purchased outright
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Can't select anything here either. Glad I didn't get up in the middle of the night to get an early claim in!

Slightly worrying my claim ID is over 17000!
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Somebody just posted this on the Huawei UK FB page!
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Working now
[Huawei P20 Pro Guides, News, & Discussion] nibs777:
Website is up and running properly now
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Claim submitted, hard going as it kept going "down for maintenance" but I got there in the end!!!
[Huawei P20 Pro Guides, News, & Discussion] mcklane:
Still not working here, i can get to the point where i upload the receipt but then there is no button to continue with the application... tried with both Chrome and IE.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Still not had an email confirmation so I'm still concerned....
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
I have had SMS and email but took a few mins to come through. screenshotted final confirmation just in case.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Yeah it finally came through. I took a screenshot also! :good:
[Huawei P20 Pro Guides, News, & Discussion] Neo_Sk8eR:
did anyone get an email confirmation right away?
[Huawei P20 Pro Guides, News, & Discussion] nibs777:
It took 5-10 minutes and went to my junk folder
[Huawei P20 Pro Guides, News, & Discussion] Neo_Sk8eR:
Got it :)
[Huawei P20 Pro Guides, News, & Discussion] Duncan1982:
Whew that was hard work :p however claim is now submitted, fingers crossed all goes as it should :good:
[Huawei P20 Pro Guides, News, & Discussion] liveseytowers:
I thought my submission hadn't gone through but just received a sms and email out of the blue so fingers crossed :)
[Huawei P20 Pro Guides, News, & Discussion] kedge:
Well I done all the pages and uploading, got to the final page and while submitting the site crashed, haven't a clue now if it went through, I did try to claim again but states imei already used??

Edit

Just got confirmation, just wait and see now.......
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
lets hope users on three who pre-ordered online are successful as it could help others that can't claim for another week know what to enter
[Huawei P20 Pro Guides, News, & Discussion] liveseytowers:
I wonder what would happen if you claimed and used the 2nd SIM IMEI number and resubmitted the same paperwork!
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
I have just submitted my claim while chatting to Three support to make sure all is correct :)

For anyone having problems or being confused:

Order date: the actual pre-order date

Purchase date: shipping/delivery date

Invoice number: if you don't have one it can be your Three account number (it's not your mobile number!)

Attachments: as per Three's advise I have submitted welcome letter (detailing my purchase) + screenshot with text messages I received after placing my order.

All went fine without issues. Now waiting...
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
All done. As easy as ABC after website error was fixed.
[Huawei P20 Pro Guides, News, & Discussion] oribunokiyuusou:
Getting this as my first self-bought phone since 2012 (been using company phone only). Ordered on the 11th from Amazon France (only one with Twilight + decent perk, 150€ gift card). They said it was going to be delivered by the 18th, but now they've updated delivery to the 20th of May and the product page says delivery can take up to two months!
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
I don't think you'll get the gift card as it's for French residents only ?
[Huawei P20 Pro Guides, News, & Discussion] hatzbarts:
Hi,

Anyone had any luck when upgrading with vodafone.

I called and they sent me a link to apply for proof of purchase which can take 3 days to come through.

Whilst I await that and hope all my information is okay on that and sufficient I wander will I be able to upload that for both proof of pre order and proof of purchase?

If not what can I use for proof of pre order. I only have emails and text messages but nothing specific that highlights all the information they need.

Let me know if anyone else has had luck
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
same here, called them and they said proof of purchase takes 7 to 10 working days, then went to online chat and they said it will take 3 days, they filled the form for me, now just waiting.

looking at the emails and text messages i don't think they be enough proof to claim, and don't want to claim then to have it rejected
[Huawei P20 Pro Guides, News, & Discussion] nibs777:
Just got notification that claim has been validated and Bose QCs will be with me within 30 days, that was quicker than I expected ?
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Just got asked for more info. not exactly sure what they want or what to give them. Anyone had success with a mobiles.co.uk order and can you tell me what you submitted? I sent a pdf of the download invoice page (where the download doesn't work) which clearly shows an order date of 28/3 so must be a pre-order! They don't seem to like this and say 'please provide order confirmation'. I also sent a scan of the proof of purchase I received in the post.
[Huawei P20 Pro Guides, News, & Discussion] BurtieBL:
I ordered mine from mobiles.co.uk and just had confirmation from Huawei my claim has been approved. I couldn't download my invoice from mobiles.co.uk as it never works and knew that could be a potential problem so sent them a message asking for a pdf copy of my invoice. I submitted that and a jpg screenshot of the pre-order receipt.
[Huawei P20 Pro Guides, News, & Discussion] Federicadr:
Hi, guys I currently own a pre owned p9..the battery os awful and I am thinking about upgrading to a brand new p20 pro. Am I still on time to order it and claim the headphones? Thanks in advance.

Just one more question. If I order from carphone can I collect or shall I expect to be delivered? Couldn't I just pop in a store, buy it and then claim?

Inviato dal mio EVA-L09 utilizzando Tapatalk
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
Headphones are for pre orders only. You cant get them if you order now
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
For those that have received confirmation that your claim has been approved, it would be interesting to know what the claim number was, to see whether it’s done in numerical order?
[Huawei P20 Pro Guides, News, & Discussion] kedge:
This may help others, within the terms for the promo.

For some customers including those from Carphone Warehouse, it may be the case where your Pre Order Proof is the same document as the Purchase Proof. In this case, please submit the same document for Pre Order and for Purchase when asked.
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
That's the same with Very, I have nothing to distinguish between the two.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
that only works if you got your device on the 6 April or earlier as the order date will show the date they dispatched it.

I'm hoping the email confirmation (which only has the date the email was sent) is ample enough for the pre-order proof, the purchase date can be obtained from my delivery note and proof of purchase received from three. But I and some others won't know if this is suitable until we can make our claim on thursday/friday this week

---------- Post added at 02:59 PM ---------- Previous post was at 02:26 PM ----------

Thanks for the heads up, can't wait to be able to submit my details on thursday, I got told by three I need to enter the following (items in bold is what i believe i need to submit)

Update: I got mine on 12 April and have just managed to submit the claim request...
[Huawei P20 Pro Guides, News, & Discussion] Neo_Sk8eR:
Claim approved :)
[Huawei P20 Pro Guides, News, & Discussion] LightningRocket:
I have had my claim approved, I purchased from Vodafone and I requested an insurance proof of purchase. This was accepted as both preorder and invoice.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
If you have had your claim approved could you let us know the claim number roughly so we can work out if they are working through them numerically or another way.

Cheers folks
[Huawei P20 Pro Guides, News, & Discussion] acemelhaz:
headphones

could someone advise me i sent of claim purchased from very and they emailed back saying not correct info . i have uploaded the new files but it says to click the confirm button but there isn't on on the webpage . Any ideas???
[Huawei P20 Pro Guides, News, & Discussion] Highspeed123:
I haven't heard back from them yet. I applied a few days ago. If I don't have any response by tomorrow I'll try the process again.
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
don't work weekends and they'll be catching up with the numbers. Watch your emails
[Huawei P20 Pro Guides, News, & Discussion] SiN-JiN89:
That's all you really need. I pre-ordered from mobiles.co.uk I think 1st April got the phone on the 6th April but the invoice that came with the phone said 5th but you can't put the 5th when claiming the earlies is the 6th so I just hit 6th on the claim form and submitted a screenshot of my pre-order from mobiles.co.uk because downloading the pdf doesn't work, a pictore of the invoice proof of purchase which I took with the p20 pro :) and a screenshot of the delivery confirmation from DPD because they delivered the 6th so my selection of the 6th should be valid and that's it really. Where it said insert invoice number I just typed the transaction number rather then invoice number then called Huawei about it to see if it was ok and she checked by using the claim id and said that's more then sufficent evidence.
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Yes, i just resubmitted the same stuff again and it went through fine. I think the first reviewer might not have picked up some of the info that was on it.
[Huawei P20 Pro Guides, News, & Discussion] SiN-JiN89:
I emailed them for a tracking number and they said it wil emailed to me on the last week of the 30 days you mention and will be special delivery by parcel force.
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
Claim approved. I called them to check they had everything, they said yes, and then they emailed confirmation.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
What claim number where you?
[Huawei P20 Pro Guides, News, & Discussion] LightningRocket:
My approved claim number is 21xxx
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
Mine was about 10% higher than Lightning Rockets.
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
mine is 33xxx and they said i need to wait as they are very busy :(
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Also 21xxx.

I had problems giving them the correct documentation that would satisfy them. Ended up having to go back in to CPW and have them print me off a collection receipt, not sure if I should have had that initially as all I got at the time was the till receipt they used to confirm my online order, but I'm guessing I should have. Anyway claim got confirmed on Sunday morning...
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
Just had my claim validated, claim number was 23xxx. I had to go back to carphone warehouse and obtain proof of purchase though and upload that for it to be validated.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
For those that have been validated already congrats and dis you receive confirmation via email only or also through text?

Cheers
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
Through both for me.
[Huawei P20 Pro Guides, News, & Discussion] kedge:
Claim approved, yay 23***

Got text and email.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Seems that there is no apparent pattern to the approval process as there are claims before and after mine that have been both approved and still waiting so just have to wait it out and see I guess
[Huawei P20 Pro Guides, News, & Discussion] kevpuk:
Claim approved, text and email received 22xxx

Actually, I had to resubmit purchase information - bought from John Lewis, so email acknowledgement was fine for pre-order proof, but the despatch note included with the handset was not proof of purchase, apparently....logged on to JL online account, took screenie of VAT receipt and submitted, all OK :)
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
I lost my original receipts so requested written confirmation from Carphone Warehouse which only detailed original order date and transaction details. submitted on the 20th (claim 23XXX) and got notification on 23rd that claim approved.
[Huawei P20 Pro Guides, News, & Discussion] oribunokiyuusou:
Gift card has already arrived actually. The bill from Amazon also had the gift card value discounted off of it. I'm just waiting for the phone and for it's discounted value to be credited from my card, but it won't be sent out before the 16th
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
mine approved today
[Huawei P20 Pro Guides, News, & Discussion] Neo_Sk8eR:
Anyone got a delivery yet? :)
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
Haha wishful thinking there
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
I expect the claim numbers correspond with which retailer the handset was bought from. It could be the first 2x numbers for retailer, then last 3x numbers for claim number possibly.

Mine is 40xxx Vodafone
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
How long after submitting?
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
i submitted sunday, but rang this afternoon to check if details ok after the issues with three and getting the correct paperwork
[Huawei P20 Pro Guides, News, & Discussion] Psierra117:
Yeah my PreOrder Present in Germany came today :cool:

I preordered my P20 Pro on 04.04 and got it on 06.04. I claimed the PreOrder also on 06.04

Bose QC35 II :D
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
I've just done mine and my claim id is in the 40xxx range too, but im with EE
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
That ruins my theory! :silly:
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Let's hope it's not 40,000 pre orders [emoji85]
[Huawei P20 Pro Guides, News, & Discussion] t0mke11y:
Just had the email and txt confirming my claim has been accepted. Pre-ordered late May, picked up on the 6th and claimed on the 20th. 299##
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
im on vodafone and mine is 33xxx , and i think 40,000 is the number of pre-orders, i tried to claim on 20th and the claim id was 15xxx, site crashed then did it again on 21st and ended up with 33xxx

and still waiting, phoned them and they said to wait, email them and they said to wait :(

---------- Post added at 09:15 PM ---------- Previous post was at 09:13 PM ----------

good, getting close to mine :)
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
Same here but I've heard nothing. Congrats though

Very nice! We need mini review! Sound quality and so on
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
I got my response from Huawei Promotions that they need more information. I purchased from very.co.uk and submitted my credit statement as I got it on credit but got a response yesterday they need more imformation.

Can I submit a screenshot from my email showing the pre order purchase.

I have the dispatch node that has the item listed but not the price

Trying to get very to send proof of purchase

Any advice plz
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
I submitted my very purchase (outright) last week. no update as yet.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
What document did you submit?
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
try ringing them for an update, i did just to check if documents were fine incase i needed more and they said they were fine so would validate them there and then
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
everything possible. Purchase screen shot email very account details crested with purchase delivery screenshot (to differentiate between pre order purchase). Basically everything I've received through the process.

---------- Post added at 10:51 PM ---------- Previous post was at 10:49 PM ----------

everything possible. Purchase screen shot email very account details crested with purchase delivery screenshot (to differentiate between pre order purchase). Basically everything I've received through the process of buying and receiving the phones (I bought two).
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
text just now 5.58am, claim validated ?
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Thanks great news.

I received my proof of purchase from very this morning was about to upload but they got my purchase date wrong so have asked them to create this again.

Hopefully, sometime tomorrow will get this document and also include all the screenshots of all the emails I have received. Wish me luck!
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
For those that had early validations have you had a y update on the postage status or changes to the tracking status huawei provides?
[Huawei P20 Pro Guides, News, & Discussion] ATZ-007:
Finally claim has been approved.

ID 31...
[Huawei P20 Pro Guides, News, & Discussion] lobr1:
I hadn't heard back from them regarding my claim so decided to call. I'd thoroughly recommend this. No waiting time and the women approve my claim on the phone. Got a confirmation email seconds later.
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
What's the number?
[Huawei P20 Pro Guides, News, & Discussion] mstngk:
If I'm not mistaken it should be this one: 0345 216 0131

"Lines are open Monday to Friday, 9am to 5pm"
[Huawei P20 Pro Guides, News, & Discussion] ATZ-007:
Same here. I called and call was answered in second. One of the best and quickest customer service I have experienced.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Received Proof of Purchase from Very.co.uk this morning and submitted my claim.

Contacted their support team moments after and they approved the claim. :)
[Huawei P20 Pro Guides, News, & Discussion] mstngk:
I also just called them up and got my claim validated. I got the text message before even pressing the hang up button. Would also recommend calling them.
[Huawei P20 Pro Guides, News, & Discussion] nathlynn2201:
Carphone warehouse now have twilight colour
[Huawei P20 Pro Guides, News, & Discussion] nathlynn2201:
Shall I wait and try and get a twilight colour or buy a black P20 Pro for under 500? Hmmm
[Huawei P20 Pro Guides, News, & Discussion] acemelhaz:
email

they asked me to send them info through email but the email address they gave me has been sent back as not received this is painful. i bought from very can you tell me how i can get the right information to send and the correct email address please
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
I sent very the following, copy of pre order email, copy of delivery email, copy of transaction details from very account. All went through fine.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
I asked Very.co.uk to provide me with a proof of purchase which they emailed to me next day (escalate it and say you need to claim)

As soon as I received it I uploaded the required information using their upload feature and phoned them shortly afterwards and they validated claim straight away.

It normally says you need to provide extra information within 7 days (within the email)

Good Luck
[Huawei P20 Pro Guides, News, & Discussion] hatzbarts:
Finally received my proof of purchase from vodafone today and submitted a claim at 20.30, only to get an email 6 minutes later saying it had been validated. Has anyone else had that quick a turnover without having to call them. Feels too good to be true lol.
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
That was quick alright. It's only been a few days for me since I sent the details, but i'll prob phone on Monday to move things along
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Just phoned up and had my claim validated while I was on the phone. Super simple !