yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
I get the feeling no one else has received their headphones? If they were planning on giving some away you'd think they would buy loads beforehand!??
[Huawei P20 Pro Guides, News, & Discussion] bronxxxxx:
Yeah,i guess it is going to be a long one before all of us receive the headphones.My claim was validated on the 25th,no sign of dispatch email so far.
[Huawei P20 Pro Guides, News, & Discussion] Rokel1:
UK

claim 38***

I applied for claim on 24/04

validated 30/04

Headphones have just turned up 14/05 (delivered to my neighbours) without any email or tracking info whatsoever. No signature either, so good job my neighbour is trustworthy!

The Noise cancelling is unbelievable, when you take them off everything sounds so loud, very cool.
[Huawei P20 Pro Guides, News, & Discussion] pro4ever:
Hi in uk thinking about purchasing phone on contract with ee . does it come locked ?
[Huawei P20 Pro Guides, News, & Discussion] BurtieBL:
Claim ID: 21xxx

Date Claim Submitted: 20th April

Date Validated: 20th April

Date of Shipment: 2nd May

Date received: 3rd May

Country: UK

Sent via Parcel force, had to sign for them

Sold on eBay for £255
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
I hope this doesn't happen to more of us otherwise there who knows where they might go
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Same dates as me, order no 400** so hopefully not be long now till mine turn up.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Same as me, I have trustworthy neighbours, it's the post office I don't trust as have had numerous post go missing
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Mine was locked to ee
[Huawei P20 Pro Guides, News, & Discussion] BraveXL:
That's quite interesting. Mine got validated on 25/04 with claim 29*** but still no email or sign of headphones.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Thinking will ring them tomorrow for an update, bit bad if they shipping without tracking info as Huawei say in the T&C they not responsible if they don't turn up. Surely for the price they are you would expect tracking info and a signature
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
Mine came today, lovely headphones really cancel out external sound!

Pre-ordered 28th I think. Phone Lost in the post by DPD 6th April. Lol idiots.

Claim ID: 35xxx

Date Claim Submitted: 20th April

Date Validated: 27th April

Date of Shipment: 11 May

Date received: 14 May

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Did you get shipping details of your parcel or did it just arrive?

---------- Post added at 10:45 PM ---------- Previous post was at 10:40 PM ----------

Is there anyone else around the 24*** mark or lower who is yet to receive their headphones? I'm curious as to if I should be worried now that they might have already already attempted delivery
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
Its just arrived. Royal mail postman. They'll give you a missed delivery card surely
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
I would hope so, did it require a signature for you to take it or did they just hand it to you without?
[Huawei P20 Pro Guides, News, & Discussion] kidkoala_uk:
Me and 2 other colleagues yet to receive ours, 1 is 22xxx myself and other colleague are both 25xxx.
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
Signature
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
OK great, that makes me feel a little better so hopefully mine is the same and it means they would have to leave a card somewhere if it requires a signature. Hoping it won't be much longer until they arrive
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Just received a text and email confirming dispatch.

Validated 30th April

Ordered no 400**

UK
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Spoken to support this morning who assure me that I will receive an email confirmation and tracking details. If they are not delivered a note will be left and also there is no science in the order number relating to when you will get your headphones as it seems its a total lottery when they get dispatched apparently
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
supposed to be one first come basis

i will ring shortly as nothing yet and it was validated on 25/4 claim ref 35***
[Huawei P20 Pro Guides, News, & Discussion] krs360:
Same dates here.

Also got an email saying they're out for delivery today!
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
I phoned up for my tracking number and for me it's parcel force 48 so most likely Thursday for me for delivery.
[Huawei P20 Pro Guides, News, & Discussion] BraveXL:
I just phoned Huawei asking about my delivery status and super nice lady told me that I should receive my confirmation email within few hours and my reward has already dispatched. She also told me that the promotion was very popular but all the validated claims should receive rewards within time.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
i've just called and mine is still going through the process, they confirmed validated on 25 April 2018 and that should receive an email confirmation within the time period - raised query that some users on later claim numbers and validation dates have already received notification or had their headphones - was told they had huge response and going through them quickly - still doesn't answer question of why users with later claim references are getting theirs before others
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
Validated 23rd claim 23xxx still received nothing as of yet.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yeh, it just shows they are not following item 8 of the T&C's for the claim
[Huawei P20 Pro Guides, News, & Discussion] krs360:
Mine is with DX Delivery (never heard of them!).
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Yup. My reference is 28xxx validated on 25th. It's annoying seeing others posting with later validated and references in the 40xxx's getting them before me.
[Huawei P20 Pro Guides, News, & Discussion] bronxxxxx:
I phoned them also and asked why is it taking so long(claim 26***) validated on the 25th.Was told my headphones are still with them and will be sent to my adress in the next 10 days.Not happy with this!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yeh, they can't seem to give an answer of why validations between 22nd-26th are still not dispatched, yet validations after these dates have been shipped or in process of being shipped.
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Claim 26*** validated 25th no news other than when I emailed previously stating wait 30 days.
[Huawei P20 Pro Guides, News, & Discussion] sebko6_PL:
Important information !

To everyone who has received an email about the shipment but they do not have a delivery.

I received an e-mail about shipping on May 2 but until today (May 15) nothing came so I called huawei on 03452160131 to get a parcel number (I had to give my number calim)

Then I checked the parcel force courier's parcel status and there was '' Address problem (insufficient address) '' dated May 3 ...

so I called ther and it turned out that the people sending the parcel did not give my full address, there was no flat number ...

Thankfully, I received the parcel on depot, it was only 2 weeks in the courier's warehouse

So if you have not yet shipped a parcel and a few days after receiving the email, it's better to call huawei on the number I provided

Sorry for my english :)
[Huawei P20 Pro Guides, News, & Discussion] krs360:
Got my headphones today... off to eBay, where there are literally hundreds of these for sale!!

Might have to undercut the rest of you ;)
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Still waiting on mine to turn up, no movement on the tracking from it got to the PF hub yesterday. Hopefully turn up tomorrow.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Nothing today and they have no answer why claims between 22-27 haven't been shipped even though validated, and why later validations are being shipped. The 30 days includes weekends so not limited to working week, I've been told should get by 2tth.

I think people should post on their Facebook page if still waiting
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
I mailed and asked for an explanation regarding the despatch and how for an explanation as to why it looks like most of the early approvals have not received theirs and some of the later have. I didn't get an answer apart from "we are currently out of stock, please allow 30 days from the date of the claim"
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
more information that me, they won't give me any reason why there is a delay and just say its got for despatching

it would be good if people continue to post when they claimed, when validated, when received and what range they were in

i think we should also post on their FB and Twitter pages
[Huawei P20 Pro Guides, News, & Discussion] pike0:
My claim was validated on the 25th April ID: 25xxx

Still nothing, emailed them, please allow up to 30 days.

Have now posted on their UK Facebook page and Messaged them on there.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yeh there is an thread on their page about this, i have a feeling that they screwed up and not wishing to admit their mistakes, and that we could be the unlucky ones who don't get the headsets :(
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Would be typical of my luck if I don't get them.

However the T's & C's do state they reserve the right to replace the gift with something of equal or greater value...

Who knows, as of yet we're still in the dark. Looks like we'll have to wait out the 30 days.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
very true, but it just shows they are not even following how they would be allocated, why are customers who have claimed and validated after our dates, receiving their headsets already, surely these should be allocated after the users waiting in front of them.
[Huawei P20 Pro Guides, News, & Discussion] lawtq:
I can't be bothered. They're so nice
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Absolutely right.

It also says in the T's & C's that they are sent out on a first come first served basis...

Hmmm - Don't think they have been, based on the claim ID's of people who have received theirs already.

---------- Post added at 12:55 PM ---------- Previous post was at 11:57 AM ----------

Reply from the UK Facebook page:

Thanks for getting in touch.

Despite our willingness to help, kindly note that for any inquiries related to the status claim and delivery of the headphones you will need to contact our colleagues from the Promo team at 03452160131.

They are the only ones with access to the Promo database and should be able to provide assistance.

Have a great afternoon!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Yeh, that's all they keep saying, just like a lot of companies where you raise questions on fb or twitter they all reply with the same, nothing we can do - you must ring or contact xyx
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
I know it says 30 days but it is taking the Mick the amount of people who got validated later getting theirs first. They are essentially serving the customers at the back of the queue first.

Its especially touching a nerve when I see those getting them quickly are flogging them on eBay whilst I actually wantine to use mine.
[Huawei P20 Pro Guides, News, & Discussion] pike0:
It does feel really unfair. I don't want to sell mine either... Salt in the wound.
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
emailed them too, they said the standard wait 30 days, mine was validated on 25th so only a few days to go
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
Response from the Facebook team is basically that it's nothing to do with them.
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
I'm not rubbing salt in the wounds guys, but mine arived today, validated 30th april order no 400**.

The paperwork in the package was dated 9th May so a very quick turnaround for some reason.

Could the network make a difference I'm on EE?
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
recorded delivery?
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
ParcelForce
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
I doubt it... I'm with EE.

It should have gone from the validated date. T&C's state they are on a first come first served basis but Huawei sent doing that.

I think they have made a big administrative error here.... Probably an idiot that doesn't know how to use the ascending and descending functions in Excel
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Here's an update for all in the same boat as me, just got of phone from them and not happy to say the least as we may or may not get them.

I pushed for reason of why we have not got ours even though claim validated on 25th April and others from this month are receiving theirs. Was told there was an internal error and looks like a batch even though validated have not been assigned for dispatch.

We have to wait our 30 days and see if we get them as they are not sure if or when they will be dispatched and when we ring they have to check with fulfilment on what to do.

So we may actually get them but when who knows, but now have that feeling they going to substitute for something else. If they not decent speakers or something I would have pre-ordered for I won't be happy.

I suggest anyone not received theirs and had claim validated weeks ago to ring them, don't accept it when say wait 30 days push for reasons why and ask how far in process is your order, otherwise you will be fobbed with standard 30 days script.
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
As I predicted in my post above yours. Part of the reason I got the p20 was to specifically get the Bose headphones so I want no substitution. That's why I made sure I put in my claim early.

Ridiculous to say the least. Won't be preordering a phone from them again
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
No network here,
[Huawei P20 Pro Guides, News, & Discussion] t0mke11y:
I'm in the same boat. Claim put in on the 20th, validated on the 25th. Still no word on dispatch. The headphones were the deciding factor in getting this phone, without them I'd of waited to see what the OnePlus 6 had to offer.

I've tweeted them mentioning the first come first served in the T's & C's so will send what they say.

What's more annoying is that when I mentioned exchanging my handset due to the Google maps issue they were very quick to point out the T's & C's to me.
[Huawei P20 Pro Guides, News, & Discussion] lisnalee:
Some much for that idea then. Seem admin error is to blame going by the post above. Hopefully it gets sorted out quickly and you all get them soon
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Just phoned them and pushed them hard for answers. Was told they were out of stock, new stock came in 2 days ago so should start being dispatched again now.

Told to be patient and wait until next Friday - 30 days. I stated the T's & C's saying first come first served, he said he doubted so many were validated after mine and received the headphones. I did kindly offer to send over links to various threads...

Oh well, I'm happy to wait it out. No rush
[Huawei P20 Pro Guides, News, & Discussion] AbbyQueen:
[IMG="Gorgeous color of huawei p20 pro"]https://imgur.com/a/LWBx5k9[/IMG]

So excited got the huawei p20 pro with discount coupon on dd4.com, very gorgeous color!
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
you can actually put random claim numbers in to their webpage and it will tell you the status
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Just did exactly this and input 352** which says processed. I'm 24*** and validated. Kind of defeats that theory
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
Sent about 5 emails to them asking to explain how come later claims have been issued and earlier haven't. Responses varied from....

Sorry for the inconvenience, we are awaiting stock please allow 30 days.

Sorry we have no stock and are not sure when or if we will get any more.

You need to allow 30 days...

Sorry you will receive your reward by the 24th.

Really don't think I will receive by the 24th.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
i tried with 45*** and got the message saying processed and should be with you shortly if you have not received, i'm 35***

yeh, they don't seem to know what is going on - if they were up and honest about the mistakes made and prioritised the earlier missed validations, people would still be upset about the delay but would understand and accept there was an issue, but for them to keep giving people different information of why we haven't received them is ridiculous.
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
That bold bit is concerning.
[Huawei P20 Pro Guides, News, & Discussion] adamelphick:
Hmm... concerned I hadn't heard anything, and my email got the standard 'you'll get it within 30 days' answer, I called the promotions support line.

The lady asked for my claim ID, typed a few things on her keyboard and came back with the details of the claim, when it was submitted, date it should fulfill etc. She said it should arrive by next Wednesday, although it does say on their system that the headphones although approved had not yet been packed for delivery for my claim. I am guessing this promotion was wildly more popular that they ever imagined, and they are firefighting trying to keep up and make sure they get enough stock from Bose.

I've got another month before my holiday so I don't actually mind it being a bit late - it is a freebie after all, just if it was me I would Tweet out that there are some delays, or email claimants who I know are delayed and just let them know. Most people would be happy then.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
the problem is , is that they are giving people different information and claims validated on monday of this week have already been dispatched and received by the customer. the response you got is the standard response and they acknowledge there was an issue with the claims validated between 22nd-27th April and unsure if these will be dispatched within the 30 day period and if not, they unsure what will happen afterwards, they say we will definitely get them but can't guarantee it.
[Huawei P20 Pro Guides, News, & Discussion] adamelphick:
I've fired this thread link over to Huawei Twitter Support and asked them to look in to it.
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Worth popping this thread over as well? I don't use Twitter...

https://www.hotukdeals.com/deals/hu...refresh-54999-2918021?page=32#thread-comments
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
I phoned them just to see what they would tell me and the chap started to tell me they were doing it in order and I needed to wait 30 days as per the t&c's after I pointed out the t&c's also state they will be fulfilled in order of validation he kind of laughed nervously and offered to check my status and then went on to try and blame parcelforce for not packing it and I would most certainly get then next week. As I don't for a minute believe Parcelforce are responsible for fulfillment I told him I will speak to them Wednesday I am sure..
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
That's pretty much the same response they'd given me yesterday.

Apparently they'd sent my package to the courier on 10/5 but yet i've still not had any update at all.
[Huawei P20 Pro Guides, News, & Discussion] mstngk:
I’ve just received my confirmation email about the headphones being shipped!

Claim ID: 35xxx

Date Claim Submitted: 22nd April

Date Validated: 27th April (called them)

Date of Shipment: 19th May

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] adamelphick:
That's crazy as mine were validated on 23rd.... This is a bit farcical now.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Not wanting to rub salt in the wounds, just got email and text saying my order has been fulfilled and shipped.

Date of claim:30th

Validated:3rd May

Claim number: 42***

Date of shipment: 19th May

Country: UK

They are really making a mess of this!!?
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
first come, last served or maybe never served ffs
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
What I don't get is that they clearly are aware of the issue now but continue to ship headphones to the people who have claimed later rather than sorting out the backlog of people who are almost at their 30 day time frame
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
What an absolute joke ... I should be 18000 ahead of you but nothing even shipped currently.

Never ordering from Huawei again.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Same here mine were validated on 27th April and still no news
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
if you are with 3 UK and are one of the early ones that got validated but still nothing, then post on the 3 UK facebook page, I've created a post on their vistors page and they have said to let them know if huawei decide to say we aren't getting them, but ideally i think you should still post so they can see how much of an issue this is

I've also emailed three executive office to see if they can get some answers from huawei on this and to confirm if we will still definitely get the headphones
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
This is an absolute joke!! Mine was validated on the 25th April and I am claim ID 23k...

What sort of system are they using to track/procure/dispatch? Even if it was a simple Excel spreadsheet, I am sure this isn't hard to track and fulfil.

I am going to wait till the end of next week to see any progress on my claim, or else I am going to report unfair treatment and violation of terms and conditions to the consumer rights bodies in the UK.

I have had enough of stress, struggle, waste of time and energy on the whole process, from buying the phone to claiming the reward. It's a free gift I get it, but it is not as advertised and I am sure we have some sort of rights to appeal on this!
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
I feel that by the end of next week we should know where we stand and we can all get together for those of us who have still not received ours. Might have more of a say in the matter if we have large numbers of people
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
Agree!!
[Huawei P20 Pro Guides, News, & Discussion] BraveXL:
Claim ID: 29xxx

Date Claim Submitted: 20th April

Date Validated: 25th April (over the phone)

Still not a damn sign.
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
They should re-write their terms and conditions to say its on a first come last served basis.
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
Just received response to my complain from Huawei:

"I can confirm, we are experiencing some delays due to the popularity of the promotion but this has been resolved and the gifts will be dispatched very soon. "
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
Ditto. But my reply gets confusing. 30 days from THIS email or from 24;4/18?! ☹️?

"You will receive your reward via recorded delivery within 30 days of receipt of this email, 24.04.2018"
[Huawei P20 Pro Guides, News, & Discussion] t0mke11y:
Hopefully they've secured enough stock now. Expecting a dispatch email very soon.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
they had the stock, just that they screwed up, if they hadn't had the stock then how could they dispatch claims afterwards, at least the claim window has closed so lets hope they do have enough stock for all outstanding claims
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Validated 25th, still waiting for despatch email. My 30 days will be up this Friday, so they will need to move fast