yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Questions & Answers] front firing speakers:
3 weeks gone and no headphones
[Huawei P20 Pro Questions & Answers] iantaylor27:
Hi

Has anyone called Huawei Promo line regarding this? there taking too long
[Huawei P20 Pro Questions & Answers] hitpl:
I plan to call them tomorrow as I am getting conscious, worried and anxious. Have you called them yet? What's your claim ID range?
[Huawei P20 Pro Questions & Answers] walkerx:
If u check the pre-ordered thread someone received theirs today but never got email or tracking information.
[Huawei P20 Pro Questions & Answers] iantaylor27:
Hi All

I have contacted Huawei Promo line about this delay, they say my order should ship Friday or early next week, if i don't get a emails confirmation by Wednesday am gonna cuss O2 as they advertised this.
[Huawei P20 Pro Questions & Answers] walkerx:
Keep chasing them as I phoned earlier today and they've admitted an internal system error for a batch in April, and we may or may not get them, we have to wait and see, just keeping our fingers crossed
[Huawei P20 Pro Questions & Answers] rob_p:
Do you mean we may not get shipping emails or we may not get the headphones?!
[Huawei P20 Pro Questions & Answers] adamelphick:
That's a worry.... I have my confirmation emails at least saying my claim has been accepted , so can ask them to chase tomorrow.
[Huawei P20 Pro Questions & Answers] walkerx:
May not get either, we have to wait and see. They have screwed up and not wanting to really admit it. It probably more excuses they've given to me, but I'll be chasing again next week.
[Huawei P20 Pro Questions & Answers] hitpl:
I called the promo helpline a couple of days ago and the consultant told me that they have some issues with the logistics and will be starting to dispatch them soon.

When I asked for the timeline, he couldn't give me any definite timeline other than saying in the coming weeks.

I plan to chase them again next week and do it more regularly going forward. Not letting them get away with it, as I bought the phone because of the offer.

Just out of curiosity, has any of you cancelled the contract with Three yet? I have and now I am thinking because I cancelled the contract I can't leverage any support from Three to put Huawei under pressure ?
[Huawei P20 Pro Questions & Answers] walkerx:
As long as you have fully paid for device you still have leverage, ideally update post on FB if you are member, as Huawei are just fobbing customers off with different reasons of why we don't have them but later claimer have theirs
[Huawei P20 Pro Questions & Answers] hitpl:
I wasn't aware that the later claimers have already got them. I am going to actually now message then on FB, this is ridiculous..

Have you got yours already or are you in the same boat?
[Huawei P20 Pro Questions & Answers] walkerx:
See this thread https://xdaforums.com/huawei-p20-pro/how-to/pre-thread-t3769678

In the same boat also look at the hotdealsuk link in that post
[Huawei P20 Pro Questions & Answers] iantaylor27:
I blame O2, they should know that they got real rude boy customers who don't take no crap . Need to call Huawei and deal with this before i get back on the phone for round 2 cussing
[Huawei P20 Pro Questions & Answers] iantaylor27:
I have contacted Huawei about this , they mentioned that these should be dispatched Friday or early next week
[Huawei P20 Pro Questions & Answers] walkerx:
Don't believe everything as they keep changing when they being dispatched
[Huawei P20 Pro Questions & Answers] user4001:
I got my headphones a few days ago after having claim validated on 27th April.

Ordered through Carphone Warehouse.
[Huawei P20 Pro Questions & Answers] hitpl:
Seeing the light at the end of the tunnel now. Got notification from Huawei and DX that my parcel is on its way. I had changed the address to my work address as I was anticipating it would be delivered when I was away.

Waiting game is almost over. Hopefully, the others should get theirs too today!
[Huawei P20 Pro Questions & Answers] iantaylor27:
notification

Hi

Did you receive a email or was it a text notification? I have not received a email and mine was validated on 25th

Ian
[Huawei P20 Pro Questions & Answers] hitpl:
Ian, it was both. Please note that I had to call them on Tuesday morning to escalate my case. Not sure if you have already done it. If not, I suggest you do that because it is making things move forward for sure.

Hope it helps, mate!
[Huawei P20 Pro Questions & Answers] iantaylor27:
Order

I have called them and chased. It looks like they moved to a different delivery company who are not going by Validation date.

Thanks for your help buddy
[Huawei P20 Pro Questions & Answers] hitpl:
Hmm, different things they tell to different people. Anyway, I hope you get yours soon, as I know we all have been through a lot to get these damn headphones :)

I have just picked up mine from the reception at work. Will be spending time this evening exploring them and putting my Sony headphones on eBay :P
[Huawei P20 Pro Questions & Answers] iantaylor27:
Headphones

I had a feeling that this deal would cause a issue, will give them to next week then chase them again. Glad you received yours buddy, enjoy. Did you get the black ones? wonder if anybody received silver pair, who knows the mistakes they been making, this might happen.

They should of worked with the Operators with this deal .
[Huawei P20 Pro Questions & Answers] hitpl:
If you have escalated it to the senior members, it should definitely get delivered next week, if not by Saturday.

I am not sure which ones I have got, haven't opened it yet. I am hoping they are not silver :)

And dont even get me started on the network operators after the nightmares I have had with Three dealing with the purchase to begin with!!

The whole process, from buying to receiving the offered headphones, has been a pain to say the least.

Perhaps, something to learn from for future purchases. We all make mistakes :)
[Huawei P20 Pro Questions & Answers] iantaylor27:
Hi all

I got my delivery confirmation, should get them today

Thanks for all your support
[Huawei P20 Pro Questions & Answers] iantaylor27:
I have received my headphones
[Huawei P20 Pro Questions & Answers] rob_p:
Got email and text notification today so hopefully not too long now, although it is DX who in my past experience are about the worst courier company out there :(
[Huawei P20 Pro Questions & Answers] TheRedIndian:
Are there any sim free deals for the dual sim option?
[Huawei P20 Pro Questions & Answers] marcushesketh1991:
Got the single sim p20 pro for £450 with the eBay 20% off deal in america( I live in the UK) arrives tommorow :D
[Huawei P20 Pro Questions & Answers] georgiprodanov:
I got the P20 pro dual sim from Three but the Vodafone does not support Volte and Wifi Calling as a second sim. I know that the dual sim should be dual volte and dual wifi calling. Or is it something to do with the firmware being from Three? Do I need to flash it?
[Huawei P20 Pro Questions & Answers] cdl2:
May I ask what, exactly, you have tried and doesn't work? I don't know about Huawei, but with Samsung phones only the sim which is activated for data can be compatible with wifi calling (at least that's the case with EE).

Did Three UK sell you the L29 variant of the P20 pro? Have you tried if a Vodafone sim inserted in slot 1 (or with data active on the Vodafone sim) is compatible with wifi calling? Also, have you had a chance to try if wifi calling works with an EE sim at all?

Thanks!
[Huawei P20 Pro Questions & Answers] adamelphick:
Did you enable 4G on both SIM? I have an option for this and mine was off initially.
[Huawei P20 Pro Questions & Answers] orbital247:
Hi all, encouraging news on the Three front if you pre-ordered, i've just had my delivery notification email, will be delivered tomorrow via DPD - P20 Pro Black ordered on Monday
[Huawei P20 Pro Questions & Answers] hitpl:
Some good news for all of us who are so impatient about getting our phones. Just received a text and an email from DPD (courier service) that they will be delivering my Three parcel tomorrow :D This is very promising and exciting.

I hope the rest of you get your notification soon too!!

Happy P20-ing everyone :)
[Huawei P20 Pro Questions & Answers] qwerty1q:
Got an email too
[Huawei P20 Pro Questions & Answers] daz_2000:
Got my dpd SMS too. Boom!
[Huawei P20 Pro Questions & Answers] nihal1983:
same from vodafone got an email for delivery
[Huawei P20 Pro Questions & Answers] adamelphick:
I didn't order my Blue P20 Pro from Three until Tuesday, so mine is due on 13th apparently - hopefully they'll deliver early...... oh and they are all dual SIM from Three. In fact I also bought SIM free from Three an Honor 7x as a backup phone (which is REALLY good I must say) for £220 and it is also dual SIM!!1.0.0.17
[Huawei P20 Pro Questions & Answers] daz_2000:
Got my dual SIM p20 pro from three. Confirmed working fine for dual SIM. (Neither SIM I am using is with three)
[Huawei P20 Pro Questions & Answers] qwerty1q:
ordered yesterday got it today at 3pm (Three) ......... cant find anything i dont like about this phone.....

Got one = Barclays Bank app wont work, you can register log in but then it says phone is rooted
[Huawei P20 Pro Questions & Answers] front firing speakers:
is it possible to return the phone yet still claim and retain the headphones
[Huawei P20 Pro Questions & Answers] kerryburn:
Are you sure guys it is dual sim huawei p20 pro

I have called 3 twice today and as a current customer I am entitled to an upgrade. On both occasions the call centre people assure me they do single sim only .

I would be most grateful if someone can share evidence that they have ordered a dual sim device so that I can share it with them.

Regards

Kerry

---------- Post added at 11:13 AM ---------- Previous post was at 10:55 AM ----------

That they do not sell dual sim version of p20 only huawei dual sim is honor 9
[Huawei P20 Pro Questions & Answers] hitpl:
Hi Kerry,

Yes, I got mine delivered on Friday from Three and can confirm it is dual SIM.

However, wouldn't it be possible that orders placed later on might get a different batch of phones which are not dual SIM.

If I was you, I would speak to Three again and make them aware that previous orders were dual SIM so are they sure your order is not going to be a dual SIM? Ask for why they are saying it is going to be a single SIM.

I am not confident of the competencies of those consultants at Three because they have been giving me some mixed messages already and I am still waiting to get email confirmations I have asked when I placed the order.

I hope this helps and good luck for dealing with Three :)

Cheers,

Hit
[Huawei P20 Pro Questions & Answers] kerryburn:
Thanks so much for the reply hit

If you can send me the proof of purchase or the box with the two imei nos or anything you are comfortable with that I can send to 3 that would be great. I am totally bloody stuck now as I sold my s9 plus and now have no phone!

---------- Post added at 02:35 PM ---------- Previous post was at 01:35 PM ----------

Despite ringing 4 times they swear blind there is no dual sim version

Can someone please send me some evidence of the purchase as I have made 4 f#£)) & g calls today and got nowhere

Absolutely shocking situation but I have to say 4 people at three are adamant they do not do the dual sim version

---------- Post added at 02:35 PM ---------- Previous post was at 02:35 PM ----------

Despite ringing 4 times they swear blind there is no dual sim version

Can someone please send me some evidence of the purchase as I have made 4 f#£)) & g calls today and got nowhere

Absolutely shocking situation but I have to say 4 people at three are adamant they do not do the dual sim version
[Huawei P20 Pro Questions & Answers] hitpl:
Hi Kerry,

Sorry to hear about your experience. I don't have any documentation or the box with me right now and I am travelling at the moment. Will try to pass something over to you when I return.

In the meantime, it might be worth visiting your nearest Three store and check the box yourself to confirm if they indeed don't do dual SIM.

Hit
[Huawei P20 Pro Questions & Answers] daz_2000:
[MENTION=686374]kerry[/MENTION]. This is from my three dual SIM version
[Huawei P20 Pro Questions & Answers] kerryburn:
Thanks guys

I really need something that proves it was from 3 if you can do that it would be great

K
[Huawei P20 Pro Questions & Answers] andreidemetrescu:
I doubt anyone will share their proof of usage, I and don't recommend them to do so either, due to the Bose deal.

Go to a Three store, they might be more helpful plus they might have physical stock to check out the specs.
[Huawei P20 Pro Questions & Answers] kerryburn:
Guys, all I am looking for is something that proves it was from 3, With respect to the post on proof of usage that does not make any sense

I am looking for a delivery note, suitably blanked out, with the box picture showing the 2 IMEI for example and I can send this to Three and ask them what they are playing at!!

I have spoken to the 3 store in Stafford and they were equally as useless, insofaras they swear blind dual SIM is not available. Hence my request to you guys
[Huawei P20 Pro Questions & Answers] iantaylor27:
i pop into the 3 store in watford and checked, its dual sim , staff instore said yes and showed me

---------- Post added at 09:05 PM ---------- Previous post was at 09:04 PM ----------

Kerry , its dual sim , I cancellled my O2 order and got from 3 because of this which might have cost me the bose headphones, i will send huawei my O2 details and hope i might get lucky
[Huawei P20 Pro Questions & Answers] daz_2000:
Why don't you just order online or via telephone. I believe all 3 phones are dual SIM for this device.
[Huawei P20 Pro Questions & Answers] iantaylor27:
Hi

I went into store and checked, they are dual sim and instore staff know about it, they have a special link with Huawei so get better deals . Am wondering if Huawei have a deal with the operators that they can check the phone status for Bose headphones. If O2 would tell them the handset was returned etc?

---------- Post added at 09:55 PM ---------- Previous post was at 09:54 PM ----------

I am wondering if Kerry wants pics so she can give them to Huawei to claim the headphones

---------- Post added at 09:57 PM ---------- Previous post was at 09:55 PM ----------

Hi

If you need a order receipt for Bose headphones i can give you a pic of a order
[Huawei P20 Pro Questions & Answers] a500user2013:
You can see really quickly if you have the dual sim version by going to Settings > Wireless and Networks and you can see the 'Dual Sim Settings'

Also tapping Settings > Wireless and Networks > Mobile Network you can see clearly 'Sim 1' and 'Sim 2'

I got mine from Three on the Pre-order deal.
[Huawei P20 Pro Questions & Answers] kerryburn:
Thanks to all

For your help on this one, I did manage to sort one out in the end!
[Huawei P20 Pro Questions & Answers] DaveP2611:
I've been poking at Mobiles.co.uk regarding their initial spec sheet, but they are just saying that their current page states no expandable storage. Which we kind of knew was the case for third party sellers and not direct from Three.
[Huawei P20 Pro Questions & Answers] a500user2013:
There is no expandable storage (MicroSD) as there are two sim slots.... right?
[Huawei P20 Pro Questions & Answers] DaveP2611:
I think it's a hybrid slot allowing either SIM or SD
[Huawei P20 Pro Questions & Answers] a500user2013:
Really? The 'tray' doesn't look like it will take a MicroSD card (that was one of the first things I noticed), maybe I should take a closer look!

I also noticed that External Storage isn't mentioned in the storage manager e.g. it doesnt say 'No SD card inserted' or similar...
[Huawei P20 Pro Questions & Answers] iantaylor27:
The tray is for two nano sims, no expandable storage
[Huawei P20 Pro Questions & Answers] DaveP2611:
Ah okay, then there really has been a lot of miscommunication about this phone across various media outlets including XDA

https://www.xda-developers.com/huawei-announces-huawei-p20-p20-pro-p20-lite/

https://www.gsmarena.com/huawei_p20_p20_pro_hands_on-review-1741p2.php

https://www.clove.co.uk/huawei-p20-pro

I mean it's quite a big faux-pas to make.
[Huawei P20 Pro Questions & Answers] adamelphick:
My Dual SIM P20 Pro arrived today from Three (blue version) - To claim the headphones you need the order form for the phone AND the pre-order proof - of course Three have the 'order date' down on the delivery note as 12th! So I have Tweeted them to ask where by pre-order proof is with the correct date (4th) on it otherwise I can;t claim for my headphones! GRRRRR

1.0.0.17
[Huawei P20 Pro Questions & Answers] daz_2000:
Can you claim now? Thought it was from 20th?
[Huawei P20 Pro Questions & Answers] adamelphick:
It is - however I went to the claim site and checked the T's and C's... sure enough just the delivery note from Three UK is NOT enough!

I have since spoken to Huawei Twitter support and sure enough you need BOTH 'Proof of Pre-Order' PLUS 'Proof of Purchase' - neither of which Three UK seems to have provided! I am awaiting Three's reply as I spoke to their Social Media suport on chat and they took my email address and said they woudl email me this week with a 'solution' - well unless it is a Pre-order and purchase confirmation then I (and probably all Three UK customers who pre-ordered and got no confirmation of pre-order) are unable to claim the headphones!

I suggest all Three UK customers who didn't get both of these contact them on Twitter - My Post is HERE

The more people who raise this the more chance we have of getting it sorted before the headphones run out.

1.0.0.17
[Huawei P20 Pro Questions & Answers] walkerx:
I've raised this myself with both three and huawei as I also pre-ordered via online - three state the order confirmation (does not say pre-order but shows order before 5th April) and delivery note (but that says purchased 12th April) should be enough, but I'm not confident especially as my delivery was to the store and not home address and doesn't include my name or address on the delivery note.

Not only that when I collected it, I never had to sign for it and never got anything else, on the delivery note it states we should get a letter if we took out a contract
[Huawei P20 Pro Questions & Answers] hitpl:
Same situation as me. I have spent hours and hours on the phone with Three Customer service and haven't got any resolution yet. Their tone was really pathetic on this issue and I tried to post my experience on their Facebook page but it doesn't show up (as I am sure they wouldn't approve my post complaining about their poor customer service). I don't use Twitter so have to rely on Facebook for now.

This is all so frustrating and putting our chances to claim the headphones at jeopardy.

I was told initially by the sales consultant that Three will help with any issues in claiming the headphones but based on the recent conversations and experience with Three, I have no hope at all.

Anyway, the battle is still on to get the pre-order confirmation and will have to keep fighting for it until we get it.

Wish it was all so simple!!
[Huawei P20 Pro Questions & Answers] DaveP2611:
Surely if you have an invoice dated prior to the launch date you have a preorder and a purchase invoice, just use the same document twice? Or a PDF print of your initial order confirmation email with them
[Huawei P20 Pro Questions & Answers] hitpl:
The worst, annoying and frustrating part is that I am still waiting for my confirmation email from 1st April. Three can't seem to send me a confirmation email, what a poor approach and application of online retailing!!
[Huawei P20 Pro Questions & Answers] adamelphick:
Just spoke to Three CS again - bit like pulling teeth - but eventually they realised what I was asking for. Their internal system clearly says I ordered on 3rd April - well within time for the headphones. They have gone to talk to the upgrades team as their system wouldn't let them email me anything to confirm this despite them trying to.

I told them they can either sort this early and let everyone know by email/text about the mix up (and look like the care about their customers) or leave it and get loads of complaints when people get refused for the headphones....

I've been promised a call back in a about half an hour so let's see!

1.0.0.17

---------- Post added at 11:55 AM ---------- Previous post was at 11:54 AM ----------

That's the problem - if you UPGRADED you have NOTHING! They don't send confirmation as far as I can tell, and the only thing in the box shows the order date as the date they packed the phone to send it!

1.0.0.17
[Huawei P20 Pro Questions & Answers] DaveP2611:
Ah okay, well hopefully they will find a way to sort that out for you :)
[Huawei P20 Pro Questions & Answers] adamelphick:
Really hope so - they are so clueless - it took so long to get them to realise I already had the phone even - started off with 'when your phone arrives on 13th'... kill me now it's already 16th! I'll update this thread when they call me back.

1.0.0.17
[Huawei P20 Pro Questions & Answers] walkerx:
Hi,

I've spoken to Huawei this morning and they advise the order confirmation and delivery note should is fine, they may ask that three provide proof of purchase (ie date pre-ordered, date ordered, date delivered and cost) , but won't know until the claim window opens - they did say if on contract the price paid would be the deposit paid.

But they are aware of the issues with this and will help with any claim
[Huawei P20 Pro Questions & Answers] hitpl:
Yes, this is what they have been telling me for days now. I asked it to be escalated on Friday and they will get back to me either today or tomorrow. I will keep you all posted if no one has got any better reply before I do.
[Huawei P20 Pro Questions & Answers] adamelphick:
That's good news - now all we have to do is ensure people get the order confirmation - which is proving not that easy! I have checked my spam, and all folders and got nothing on 3rd when I ordered, or subsequently. Still no call back either.

1.0.0.17
[Huawei P20 Pro Questions & Answers] walkerx:
I got an order confirmation on the 3rd April but the date is only shown by the date/time email was sent (3 Apr 2018, 21:51) and shows the expected delivery date of Friday 13 April

I rang 0333 338 1208 to enquire about this and mentioned I also needed it to add to my insurance, so the device is covered, they told me I to speak to someone else and could raise query via web but could not find option so opened a web chat. I explained I needed this proof for the promotion claim and also my insurance company as neither the order confirmation or the delivery note had my name and address on it (I had it sent to shop due to work) was originally told 'the pre order and confirmation details will be shared and given by our team once you call them at 0800 033 8001' but advised them I now had the device and was told they would raise a request for an email to be sent for the proof of purchase, which I should receive within the next 72 hours. I had to provide the IMEI and mobile number from the delivery note.

So will wait and see if it arrives
[Huawei P20 Pro Questions & Answers] adamelphick:
On phone again - got hold of upgrades who said the don't deal with it! Back talking to CS....... about to explode as they couldn't even take my number down correctly!

1.0.0.17

---------- Post added at 02:40 PM ---------- Previous post was at 02:36 PM ----------

OK they have said that I will receive a confirmation email within 72 hours of the pre-order and invoice - we shall see!

1.0.0.171.0.0.17
[Huawei P20 Pro Questions & Answers] walkerx:
yep I got told that as well, so lets hope we get the details - I know when I was with EE and needed POP for my Pixel XL I got it within a few hours
[Huawei P20 Pro Questions & Answers] shadowgolf:
After three chat session with Three on Saturday and finally ending up chatting with a manager I was told they can't give preorder details. After pushing it some more saying Huawei won't give the headphones without it I got the 72 hour promise too. So we'll see if anything shows up by the end of tomorrow.