yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Yeah customer support for this seems amazing, I do wonder if their main support is the same as I'm tempted to request a replacement handset.

When I received my phone I had an existing Three contract, so put that SIM card in the phone, this branded it to Three and worked with WiFi calling. I've now ported my number over to Vodafone and for all their work they cannot get the settings to my phone. I am assuming that somehow the Three branding has fixed some settings in place and they don't seem to be changing. I'm wondering if I contact Huawei and tell them that the WiFi calling is not working on the phone if they would send out a replacement.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
I don't believe Vodafone support WiFi calling on the P20/P20 Pro yet. There is no option on my phone to enable it (unbranded SIM-Free)

https://support.vodafone.co.uk/Usin...-set-up-Wi-Fi-Calling-on-an-Android-phone.htm
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
It should do

https://forum.vodafone.co.uk/t5/Android/P20PRO-wificalling/td-p/2594464/page/2

People have it up and running already on the P20 Pro.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Only person I can see that has it working on that link has a P20 (non-Pro) running C432 region S/W.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
they will see it as being branded to h3g and may not do anything, you might be lucky and have to send it off for rebranding to resolve the problem, but you could be back in the same boat
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Asked on Twitter, below is the reply...
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
I believe that the list is out of date, as they mentioned about updating it on the thread I posted earlier. Just had a reply from the Moderator on there who has indicated they will assist in getting it up and running, so will see what the outcome is

https://forum.vodafone.co.uk/t5/Android/P20PRO-wificalling/m-p/2596335/highlight/true#M141196

Ah! Just seen you ask for clarification on the matter.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Indeed, seems their right hand doesn't know what their left is doing.
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Has anyone in the UK received their Bose QC35 II yet? If so did you receive a tracking number or any kind of confirmation that the item had been shipped
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Yeah that's what I'm thinking, dunno where I stand regarding it really, will see what Vodafone come back with and if they are insistent that it's all correctly set up their end then I will go to either Huawei or Mobiles regarding unbranding/replacement as it's daft that you purchase an unlocked phone and it then seemingly locks some settings on first SIM entry. This wouldn't be a problem if they made the user aware of such things but as far as I know they didn't/don't.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
I'd speak to Three, if they have pushed some sort of update to your phone that has "disabled" certain features from working on another network then surely the onus is on them to remedy?
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
They say no, nothing they can do

Not heard back from Huawei yet.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Okay, other than the "provisioning" that gets pushed when you switch networks I'm not sure what other branding is possible. You're still C782, right? I have no Vodafone branding on my P20 Pro bought SIM Free from CPW.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yeh, this happened with my Mate 10 Pro purchased via CPW, they never told me it would get rebranded to the first sim included but as Mobiles is owned by CPW they won't do much. CPW even said if I went to ADR scheme they would not honor any outcome by them as not binding and CAB say it's my word against theirs if I think it was missold and I would have to prove it.

Huawei are aware that the phones get rebranded (this is want the network providers want) and it is irreversible unless you go through the rebranding proccess.

One of the reasons why I won't buy from them again (i did give them a chance after previous phone i bought for them had a fault and it took them 6 months to do anything about it), but not sure who in the UK sells the phone where it will not rebrand on first sim installed.

Also try this *#*#2846579#*#* then choose option 3, 2 to see if simlocked or 3,4 to see vendor (three is h3g)
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Vendor h3g

SIMLOCK_DEACTIVE

I believe only way to rebrand is via FunkyHuawei right now? So looking at around £40 for the process?

and yep still C782 [MENTION=3402732]scook94[/MENTION]
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Mine from mobiles.co.uk (CPW) with voda sim supplied and inserted says SIMLOCK_DEACTIVE. does that mean only some operators SIMs will brand and lock?
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
not sure as 3 don't lock the devices anymore, but what is the vendor info listed as
[Huawei P20 Pro Guides, News, & Discussion] krs360:
I had to upload another document as part of the claim last week. Just rang them and they validated it on the phone for me. Excellent customer service.

I also have a Huawei Watch, a few months ago the charger packed up outside of the warranty period. They were brilliant then too - replaced the watch and the charger with no arguments at all, and really quickly.

In my few interactions with Huawei, I have been really very impressed with them.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
I think your definition of "branded" is different to mine. If you are running C782 then this is generic UK firmware, not a Network Provider specific firmware. Spending money with Funky Huawei won't solve your problem IMO (unless maybe you change to C432 EU generic).
[Huawei P20 Pro Guides, News, & Discussion] Rheumatoid:
Vendor is Voda
[Huawei P20 Pro Guides, News, & Discussion] shadowgolf:
Interesting. I'm running C782 and have the Three splash screen when I reboot, along with preinstalled Three apps so I assumed it wasn't generic and that I'd need to wait for Three to approve an update. From what you're saying that's not the case?
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Take a look at the link below, while it's not up to date or complete you can see that C02 is Vodafone EU specific region code, while C432 is EU generic. My P9+ was C02 as I got it on contract from Vodafone (had the Voda boot animation and installed apps) and then I rebranded to C432 and the boot animation changed to Huawei version.

It may be different now with the P20 Pro and the introduction of C782 (perhaps there is info in the Mate 10 Pro forum), I'm really not sure. Are you saying that you you bought a generic SIM Free phone and put a Three SIM in and suddenly the boot animation was changed and Three branded Apps appeared?

https://boycracked.com/2017/02/12/huawei-mobile-firmware-region-code/
[Huawei P20 Pro Guides, News, & Discussion] shadowgolf:
No, I got it on contract from Three. I don't know what the boot animation was before I put my SIM card in or whether the apps were already there...I was assuming they were.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Interesting. They have moved the goalposts then and allowed a Network Provider to alter the phones F/W but also keep the Region Code the same.
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
Has anyone checked their claim with Huawei's claim tracker?

https://huaweipromo.co.uk/gb/en/pages/p20bose/contact#track-claim-id

I submitted mine Wednesday 25th and not heard anything since. The tracking says they're still reviewing it.
[Huawei P20 Pro Guides, News, & Discussion] Rokel1:
I submitted my claim on 22/04 and just had the email confirming it has gone through this morning. Prior to today the tracker was just showing "claim submitted & under review" so wouldn't worry.
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
My claim has been validated since the 23rd and still nothing.
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
This is what happened to me, so it looks like my best option is to change to EU generic to try rid the phone of the Three boot animation. Else I've 24 months of being reminded of them.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
There are two european versions C432 & C782. C432 is for Europe, Spain & France while C782 is for Europe.

I posted on the Huawei Mate 10 Pro threads that the phone rebrands to the network provider of the first sim installed and this is confirmed by Huawei, even if you purchase an unlocked sim-free phone. I think this is ridiculous as it means operators like three fully rebrand the boot animation so it looks like you got device from them and not on the open market. It also can cause issues when you switch provider unless you are willing to go through rebranding.

I think the C782 is the main model for the UK so the network providers can install their own branding and configure it for use on their network.

When you buy the phone from CPW they don't bother telling you this and then say nothing to do with them and speak to network provider, but network provider says nothing to do with them. It seems only 3 mess with the boot animation of the device, with other android devices you could root and change the boot animation, not sure if this can be easily done on the P20 Pro or Mate 10 Pro.

I have also been told by Huawei that there is an update available for the C782 but we may have to rely on our network providers to get the update :(
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Okay so no idea what's going on as now just had a reply from the 'Social Media' team of Vodafone via email

Yet I spent an hour with their Indian Tech team who seemed certain that it should be working and even talked me through the menus I needed to check?
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Yeah I considered that and keeping my Three contract, but then I went with the 4GB deal I mentioned, assuming the cashback pays out it's £750 including the 24 month contract, so same price as Very.
[Huawei P20 Pro Guides, News, & Discussion] deebo007:
To back up what gavinfabl has said above, here's a copy of my chat transcript on this issue with Huawei online support:

3:21:25 PM - deebo007 said : Hi Thea, I have a question about the new P20 pro

3:21:44 PM - deebo007 said : Does it have a microSD card slot to expand the memory?

3:22:12 PM - deebo007 said : Many websites say that it does, but your website does not mention it.

3:22:47 PM - Thea said : One moment to check!

3:22:51 PM - deebo007 said : Thanks

3:24:10 PM - Thea said : Thank you for waiting, the P20 Pro does not support a microSD to expand the memory.

3:24:50 PM - deebo007 said : OK, thanks very much. that's a real shame as I was looking to get one. This has unfortunately ruled this option out for me.

3:25:12 PM - Thea said : Ah, very sorry to hear. I can understand why a microSD would be important.

3:27:46 PM - deebo007 said : OK, thanks Thea, please pass on my comment to your design team, this is a major issue when your new P20 Pro does not support it but your Honor View 10 does, seems to be a very strange decision.

3:29:07 PM - Thea said : I agree with you! I will pass this on to my design team in regards to this.

3:29:28 PM - deebo007 said : Thanks. Have a good day.
[Huawei P20 Pro Guides, News, & Discussion] krs360:
Just pre-ordered the midnight blue from Three UK, was quoted delivery on 6 April. :) :)

Then got a call back from them to say the midnight blue ones can't be delivered until 13 April :(
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Did you order it from three on a monthly contract or buy it out right? I couldn't see the option for an outright purchase

Edit: I have ordered from Carphone Warehouse last night, but so far I have not received any confirmation emails. I have been in contact with them on twitter and they have said that they have received my order so I'm hoping this means I still get the Bose headphones as I have nothing but that Twitter DM to confirm my preorder.
[Huawei P20 Pro Guides, News, & Discussion] krs360:
Contract.

My current phone (Nexus 6p) I bought outright, but just can't afford it now... just bought a new house, buying a new car, and have two children!
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
I'm very close to pulling the trigger on this phone. It looks bloody awesome! The headphones look good as well, but will probably sell them to offset the price of the handset.

I also want to know what I can expect from the dev community. I've mainly stayed with HTC since the Desire HD.
[Huawei P20 Pro Guides, News, & Discussion] rav101:
I had the m7, m8 and 10 so I know is HTC well. I think the reality is that HTC Devs are getting few and far between. I'm on OnePlus 5 at the moment and that has a much more vibrant scene.

I plan on selling the headphones to offset the cost. If I sell the OnePlus 5 as well then it will end up being a fairly cheap upgrade!

I would definitely recommend this phone as I'm hoping treble will fill the gap in custom ROM development. Phh actively has Mate 10 and P10 users providing feeding on his Treble ROMs so I imagine they would work with P20 Pro as well. The question would be on whether the camera app could be properly ported.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Ordered mine yesterday, Black version from Carphone Warehouse. I always use a case for protection so the colour wasn't a consideration. I was a bit hesitant about the quoted 6.1" size as my current P10Plus is the ideal size (at a quoted 5.5") but it wasn't until I received a new case today that I realised the phones are exactly the same size and it's just the screen that's larger! Silly me!

I also didn't fully realise that there was no SD slot, which is a bummer as I currently have half my current 256Gb SD card full of music. I guess I'm going to have to change the way I use this new phone and back stuff up to the cloud, oh well...

P.S. Plan on flogging the Bose Headphones to off-set the purchase price.
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
Just pre-ordered from Carphone warehouse, cant wait to get this.
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Where did you get your case from? Also want to get a case and struggling to find any decent ones. Might settle for a cheap one untill I can get a Spigen or something like that
[Huawei P20 Pro Guides, News, & Discussion] scook94:
It's a Spigen I got...

https://smile.amazon.co.uk/gp/product/B078YH92RH/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
[Huawei P20 Pro Guides, News, & Discussion] rav101:
I couldn't see that ywst to say u n I have we looking.... Anyway it's offered now. Thanks buddy!
[Huawei P20 Pro Guides, News, & Discussion] mudnightoil:
Ordered in the UK via mobiles.co.uk on Vodafone. They're offering both Black and Blue, and the Bose headphones.

£250 up front on a £23 per month contract.
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
You know there is a free silicone case in the box.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
I assumed there was as I got one with the P10+, although the unboxing vid I saw didn't mention it. However I'm not a fan of the clear cases as I don't think they look that good to begin with and tend to "yellow" with age.
[Huawei P20 Pro Guides, News, & Discussion] rav101:
The other part of it for me is that the free ones are never that protective
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Agreed. :good:
[Huawei P20 Pro Guides, News, & Discussion] technotika:
I looked into this after pre ordering with Carphone (UK). When the sale confirmed there was no mention of the headphones. Quick live support chat referred me to a claims form on the Huawei website. April 20th you can claim them, you need things like IMEI no. + proof of purchase etc. Check link.

https://huaweipromo.co.uk/gb/en/pages/p20bose/home
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Thanks.

Can you confirm what if anything you received from Carphone Warehouse when you made the order. I'm a few days later and ive actually received no order confirmation email?

The only thing I have is a Twitter DM exchange where they can see my order on my account but that doesn't fill me with the most confidence.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
I got a confirmation email from them that my order had been accepted.
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
It will get it, hopefully in the next update.
[Huawei P20 Pro Guides, News, & Discussion] BurtieBL:
I've just received an email and text to say that my headphones have been shipped.
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
Same here.
[Huawei P20 Pro Guides, News, & Discussion] Neo_Sk8eR:
Same but no tracking number
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
Also the same, that is no tracking number supplied, so I don’t know whether it’s been sent or is about to be sent. Will find out in shortly if postman arrives with it without the headphones.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Woke up to an email advising that my headphones had been shipped. :svetius:
[Huawei P20 Pro Guides, News, & Discussion] Neo_Sk8eR:
Called them up and got my tracking number :)

ParcelForce, should be here tomorrow.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Vodafone don't seem to "brand" the phone in any way when the SIM is inserted. I have no boot animation and had to download the "MyVodafone" app from Play Store myself. I'll be sure to never, ever switch to Three... ;)
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
I'm on Three. My SIM free phone from Carphone Warehouse did not rebrand itself when I put my three SIM card in, nor did it add any apps or boot splash. My Mate 10 Pro did rebrand itself which was not ideal.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
which version of the phone did you get? dual or single sim - C432 or C782? and do you get HD/UHD in Netflix/Amazon
[Huawei P20 Pro Guides, News, & Discussion] gavinfabl:
Carphonewarehouse only sell single sim. It’s C782. How would I know if Amazon is UHD etc...
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
In amazon there is a section called UltraHD and when you look at a title it has the UltraHD banner next to it
[Huawei P20 Pro Guides, News, & Discussion] BurtieBL:
I've just received my headphones. Sticking with my Sony MDR-1000X headphones so Ebay it is...
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Any particular preferences over your Sony to the Bose or just that they have decent value?
[Huawei P20 Pro Guides, News, & Discussion] BurtieBL:
I've had the Sony's over a year and I am very happy with them. I use them wired most of the time with a Sony NW-A35 Walkman for hires audio but on the few occasions I use bluetooth the LDAC codec offers great audio quality. Unfortunately the QC35 set doesn't offer LDAC or even aptX so there's no advantage to me anyway. If my Sony set were worn out or if I didn't have them I would keep the Bose.
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Just had my claim validated this morning, put it in on 30th April. Didn't take as long as I thought it would! 42*** Claim number, did we find out out if there was a pattern to the claim numbers?
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
I think it would be a good idea if started to give status updates like these below:

Date Claim Submitted: 22nd April

Date Validated: 29th April

Date of Shipment: Waiting

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] mstngk:
Claim ID: 35xxx

Date Claim Submitted: 22nd April

Date Validated: 27th April (called them)

Date of Shipment: Waiting

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Claim ID: 42xxx

Date Claim Submitted: 30th April

Date Validated: 3rd May

Date of Shipment: Waiting

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Claim ID: 24xxx

Date Claim Submitted: 20th April

Date Validated: 24th April

Date of Shipment: Waiting

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
Claim ID: 23xxx

Date Claim Submitted: 20th April

Date Validated: 23rd April

Date of Shipment: Waiting

Country: UK
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
Claim ID: 25***

Date submitted: 20/4/18

Date validated: 23/4/18

Awaiting shipment date

UK
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
Submitted 20th April

Claim I'd 23***

Validated 23rd April

Claim Issued 2nd May

Received 3rd ?

Still debating selling them
[Huawei P20 Pro Guides, News, & Discussion] bronxxxxx:
Claim id 26***

Date submitted 21.04

Date validated 26.04

Date of shipment : waiting

Country : UK
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Just thinking when everyone starts listing their headphones for sale we should at least get some good quality photos of them ;)
[Huawei P20 Pro Guides, News, & Discussion] hunhool:
Let me know if you want to sell it and can make a good deal.
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
Decided to keep them
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
Anyone tried the headphones yet? I was always going to sell mine, but if they're as good as they say, I may have to keep them.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
Hopefully they be ok, would be good to hear how well they work with virtualised DA. Have seen that they don't support LDAC or aptX and only support AAC and SBC so some users not happy
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
They are good, sound is clean and crisp. I am disappointed with the lack of codec support and coming from a £70 pair of Sony mdrzx770bn with aptx support. However I have stopped using my Sony's and i am using my Bose.
[Huawei P20 Pro Guides, News, & Discussion] stewart30:
Just to add. They are the most comfortable headphones ever!!!
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
All seems to have gone quiet now on the headphones front? Anyone else had any updates?
[Huawei P20 Pro Guides, News, & Discussion] esiemi:
mine was validated on 25/04 , claim number 33xxx, not heard anything so far
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
As above, mine was validated 24th Apr and no further news. I even sent Huawei a little email yesterday in the hope they might say "Oh crap, sorry we kept you waiting 2 weeks - your lovely headphones are being posted as we speak..." but instead they just kinda said "WAIT"!

Worth a try ?
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Good to know. Listed mine on that auction site so hopefully whoever buys them is as happy with them as you are! :good:
[Huawei P20 Pro Guides, News, & Discussion] Mattye81:
Still nothing, mine was 42***, just hoping they don't run out. Mine was validated 3rd may 30 days puts it begining of june, fingers crossed
[Huawei P20 Pro Guides, News, & Discussion] AndroidMilos:
Finally, my Hwawei p20 Pro arrived! The ebay vendor sent me confusing emails and did not respond to most of my emails. He also did not send me tracking info but thank goodness someone was home to sign for the Fedex package. I have a previous thread where I outlined the problem I had with the Ebay vendor. I learned my lesson though. In the future I will make sure that I specify CapitalOne master card for Paypal as I could have saved me some real headache dealing with this transaction.

Any way, I have started to setup this beautiful P20 Pro and so far am impressed with it especially the camera which was my primary reason to get this phone (I was holding my breathe for the first manufacturer to introduce the a 40 Mp camera as I really loved the Lumia 1020 with its 41 Mp camera.
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Haha funny enough I had done the same and got a similar response of 30 days etc etc
[Huawei P20 Pro Guides, News, & Discussion] shadowgolf:
I'm loving mine. I'm not an audiophile by any means but coming from a decent pair of £100 RHA in-ears the sound is a good step up. Hot ears in the weather we've been having though!