yashsingh1/xdaforums huggingface dataset:
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just received this reply when all I asked was why is your fulfilment centre breaking your own terms and conditions and not sending them out in the correct order of validation.

Yet another copy and paste. Think I 've now had every message they send as they have started to duplicate messages now.

The only thing is, is that they fail to answer the question regarding 1st come 1st served.

Thank you for participating in the promotion.

As per terms and conditions apply

The promotion

Participants who pre-order and subsequently purchase a Qualifying Product from a Qualifying Retailer will be eligible to receive, free of charge, a set of Bose® QC®35 wireless headphones II in black (“Bose Headphones”), subject to these Terms and Conditions (‘Promotion’).

We can confirm we are experiencing some delays due to the popularity of the promotion but this has been resolved and the gifts will be dispatched very soon.

Unfortunately, for now, we do not have an exact date of which the reward should be with you.

However, we can confirm that your claim is with the fulfilment company who deals with the deliveries of the headphones and once it has been dispatched you should receive an e-mail and/or a text message confirming the courier and the tracking number.

Huawei is committed to providing the highest standards of consumer experience and if you have any concerns please contact our customer services team on 0345 216 0131*.

Lines are open Monday to Friday, 9am to 5pm excluding bank holidays.

*Calls will be charged at local call rates from landlines onl

Kind Regards,

maribel @ Huawei Promotional Support Team
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
It is a total waste of time calling or emailing their support as the only response they have is the same scripted excuse.
[Huawei P20 Pro Guides, News, & Discussion] charleem:
I've also had that email. What a cockup.
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Thanks is buddy,

I think I'm going to go into a store and see what I can find out. if you have received an email but I haven't then I'm worried.

Can I ask when you ordered the phone?
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Edit: duplicate post
[Huawei P20 Pro Guides, News, & Discussion] scook94:
Wednesday I think.
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Hmm, I was Tuesday evening at around 9:30pm.... Something isn't adding up anyway. Thanks for the help. Like I said, I will go into a store and see what's up.
[Huawei P20 Pro Guides, News, & Discussion] scook94:
This is what I received
[Huawei P20 Pro Guides, News, & Discussion] rav101:
Thanks buddy,

On a side note for anyone and everyone. Over the last couple of days I have been directly tweeting a couple companies for the following points:

Huawei: To release Kernel Sources in a timely manner

Netflix: To enable HDR on P20 Pro

I would ask that we each do this so it puts any bit of pressure on them to act. Generally companies prioritise where the noise is coming from and how public it is. If anyone has any other requirements, let us know and I would be absolutely to tweet.
[Huawei P20 Pro Guides, News, & Discussion] Kruzkal:
Ordered mine on vodafone, £49 up front, £37.10 a month, 24 month contract.

I currently pay £17 SIM only so that works out £49 + £20.10 x 24 = £531.40 for the phone.

I plan to sell the headphones with full warranty for ~£300, so £231.40 for the phone is an absolute bargain!

I do have a 30% off discount on my contract though for being with Vodafone for ~20 years.
[Huawei P20 Pro Guides, News, & Discussion] front firing speakers:
similar thinking here, but I think that £230 looks more read realistic for the headphones. I get 20% off through work

---------- Post added at 08:45 AM ---------- Previous post was at 08:38 AM ----------

where is this deal on Vodafone website?
[Huawei P20 Pro Guides, News, & Discussion] rav101:
The headphones retail for £329.95, but you can get them online for £269.99. I would say anything between £250 to £269.99 on eBay and you would get them sold.

That's my plan anyway
[Huawei P20 Pro Guides, News, & Discussion] scook94:
http://shop.vodafone.co.uk/shop/contracts-and-deals/huawei-p20-pro/sku200435
[Huawei P20 Pro Guides, News, & Discussion] mike.jenkins:
yep

pre ordered mine today also after watching some youtube videos and also reading reviews. Looks agood phone and camera looks great, I got the pre order for the headphones aswell which seems a great deal

---------- Post added at 05:29 PM ---------- Previous post was at 05:21 PM ----------

Im getting the black from EE with the bose headphones. I would've had the twilight but will be putting a case on straight away anyway
[Huawei P20 Pro Guides, News, & Discussion] rav101:
I would love the twilight regardless that I've ordered a Spigen case that's already waiting for me at home. I've gone for the black from Carphone Warehouse.

I'm actually in split minds about whether I'm gonna keep it or less it and the Bose headphones once I've redeemed them for a few hundred quid profit.

The thing that is holding me back is around whether there will be any decent development for the device. It seems Honor gets more attention because of the dev engagement but the Mate 10 Pro doesn't seem to be getting much attention??
[Huawei P20 Pro Guides, News, & Discussion] Ricardo_G:
I placed an pre order with eBay US, only to quickly cancel my preorder because THIS PHONE DOES NOT SUPPORT FOR MICRO SDXC

Can you imagine the file size of that camera: RAW format, HDR; 4K video?

i have music en FLAC, and photos from previous phones

unforgivable

discarded phone
[Huawei P20 Pro Guides, News, & Discussion] rav101:
I guess we all have different uses / requirements. I have Spotify premium and unlimited data connection. That takes care of music. I have been uploading my photos to Google cloud in original. It's filling up quickly but makes that side of things less of a hassle. I also have 2tb of pcloud storage so at some point will transfer them across to free up space.
[Huawei P20 Pro Guides, News, & Discussion] Ricardo_G:
I completely agree with you

BUT

when doesn´t you have signal from your operator or when do you travel outside Europe.... what will happen?

for me it´s very uncomfortable to sync with the PC frequently

and in some situations right now availability is the key !
[Huawei P20 Pro Guides, News, & Discussion] Kruzkal:
eBay no warranty. Selling with full warranty would get more.

I did similar with some camera equipment new in the box.
[Huawei P20 Pro Guides, News, & Discussion] ATZ-007:
I've ordered mine directly from Vodafone UK today and salesperson didn't ask me which colour I wanted and I completely forgot to ask/tell him.

After about 30min, I called back and I was told order has already been placed for black version and cannot be changed. Only option I have is to reject the order upon delivery and them call customer service and they will send another one, blue.

This will waste more time and I need the phone by 10th of April, 2018.

Any suggestion how I can quicken the process?
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
I've preordered the blue from carphone warehouse on ee as an upgrade on Friday night. Got my confirmation email on the Saturday.
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
I can only see black listed on the Vodafone site.

I've spoken to 2 people on Vodafone chat now, and they won't continue my discount on my account. They won't budge on handset price, or offer any deals either.
[Huawei P20 Pro Guides, News, & Discussion] rav101:
That is a shame, though if you still look at the free bose headphones on preorder, that is a good deal?
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Well this is day 35 now for me and despite numerous phone calls, emails and tweets nothing seems to have happened and I'm still waiting to hear something. I feel there is nothing more to do now as no matter how many times you ask for a none scripted standardised message that's all you get.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
I'm at day 34 and although I appreciate that it's a bank holiday I received this email just after 3am this morning.

Good morning,

Thank you for participating in the promotion.

Unfortunately, we cannot advise on how or why other claims have been dispatch before others, approved, validated or hold differently as each claim has particular private cases.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Same standard reply I got as well and I'm guessing that means they don't want to have to explain the ins and outs of the issue should it go any further
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
Is there grounds for asking for compensation after Huawei failing to adhere to their contract?

I'm sure Huawei will be fining the third party company they commissioned to facilitate the promo...
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Already tried. . got this reply

Regrettably, we are unable to offer any further compensation in relation to this promotion.
[Huawei P20 Pro Guides, News, & Discussion] gd6noob:
I got my phone from HongKong, only wait time was for my Sister to come back from her trip. Twilight is amazing
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
Day 36: Still not a word from Huawei, anyone else heard anything over the bank holiday?
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
No update for me either! My claim was validated on the 24th April, so this is Day 35 after validation for me and still haven't got any updates.
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
I'd assume they'll be starting to dispatch more today so here's hoping everyone gets theirs by the end of the week, otherwise there'll be many more strongly worded emails being sent :p
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Still nothing for me - day 34!
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just called for an update. They are now waiting for the warehouse to confirm stock levels. I explained that I was told last week that my claim had been prioritized and should have been sent last week. He took my number and claim ID and said he would call me back once there was any updates but he thinks it will now be next week before I possibly get a delivery. Should have waited till the last minute to claim ?

Validated 24/04/2018 26***
[Huawei P20 Pro Guides, News, & Discussion] BraveXL:
This all **** makes me only laugh

Day 35....
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
Anyone gotten any update?

Someone on Reddit was told that they were out of stock and that they would be receiving new stock over the weekend ?
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Nope not a squeak and I am on day 37 today as well. Kind of losing hope of ever seeing these headphones and the v3 will probably be out by the time we get the version 2.
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
No update. I won't be getting a Huawei phone out of principal next time. I don't mind getting them late but to be told its on a first come first serve basis and then lied to is not on. Communication has been terrible.

Will be 40 days if they ship it at the weekend, and that depends on if I'm on that batch.
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
Has anyone got their headphones this week at all?

I asked them to escalate my case and the supervisor told me they have sent my order to the delivery company for fulfilment and it was take 48 years for them to send me tracking info. He said worst case, I should get it by Friday.

Do I believe it? No!!!! Do I have any other choice? No!!!

I would be more hopeful if they have started dispatching new stock after the long weekend.
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
48 years?! ?
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
LOL, even though it was a typo, it certainly feels like 48 years to get the damn headphones!!
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
No cans here either.

Called them again today - just cos it's amusing to hear their newest lies.

My favourite part of today's call was where the guy told me that he couldn't contact the despatch dept (where ALL of the stock is held) as they didn't have the means to be contacted. I pointed out that I could be in for an even longer wait if nobody was able to instruct this isolated void of a depot to release my headphones. I also questioned who he'd just that minute spoken to in order to guarantee me that "shipping this reward is a priority and having spoken to the despatch team I can confirm it will be heading out for delivery either Thursday or Friday...".

I'm thinking of sending them an anatomical diagram cos this lot couldn't find their arse with both hands.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just out of interest when was you validation date?
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
LOL, maybe you should. While we all are waiting in misery, we might as well have some fun! :)

---------- Post added at 06:11 PM ---------- Previous post was at 06:10 PM ----------

24th April.
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
Seeing the light at the end of the tunnel now. Got notification from Huawei and DX that my parcel is on its way. I had changed the address to my work address as I was anticipating it would be delivered when I was away.

Waiting game is almost over. Hopefully, the others should get theirs too today!
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Still nothing here. Also validated 24 the April ?
[Huawei P20 Pro Guides, News, & Discussion] hitpl:
Give them a call and ask it to be escalated. Once you speak the supervisor or the senior member, it seems to be more certain, IMHO

And with the new stock in, you might want to give them a call this morning to see if it can be delivered before the end of the week?

Hope it helps
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Thanks for the info. Just called them and asked for it to be looked at by a supervisor , they are going to look into it and call me back within 2 business hours....let's see what happens.
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
At long last, I finally got an email and text message saying my headphones are out for delivery today!

Too bad i'm not in and didn't get the chance to change delivery address to my work one!
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Brilliant. Could I ask what your validation date was? Mine was 24th April. Just waiting for a call back to update.
[Huawei P20 Pro Guides, News, & Discussion] kiyosho:
Yeah, mine was validated on 23rd April.

Hope you get yours soon!
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Still nothing on mine, will call them tonight when I finish work and see what's going on.

What with this balls up and the Vodafone/WiFi calling issue, I feel I should have just stuck with my Pixel 2XL and Three.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Just received a call from a supervisor, They have now received new stock and will be shipping out very soon. She apologised for such a delay and said she would look into getting it prioritised (again) but could not guarantee anything, lets wait and see......;)
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
I just called but they now have a 'if you are calling about your Bose headphones, we are experiencing a delay" before you get through to a person. I won't bother as I know I'll get the same crap
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Just had an email out of the blue from them:

Good afternoon,

Thank you for your recent call.

Please be advised that we receive more stock in regards with Huawei P20 Pro & P20 PRO Bose Headphones Pre Order promotion.

Our fulfilment team will send them out as soon as possible.

We are unable to give an exact date as we do not want to provide you with false information, but please be assured we endeavour to work through this as quickly as we possibly can.

Your patience in this matter is greatly appreciated.

In the meantime, if you have any further queries, please do not hesitate to ask.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Just had an email from DX stating my parcel will be delivered tomorrow. I'm not expecting anything else so could this finally be an end to the saga? No text just an email so worth checking
[Huawei P20 Pro Guides, News, & Discussion] golcheck:
I've also received email from DX few moments ago. At last!
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Nothing for me ... 28xxx
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
So much for the helpful supervisor, still nothing here 24th April ?
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
Today appears to be the day...

I'd imagine that someone from Huawei is personally driving to my house to drop off their own pair of headphones - just to stop me from ringing them again!!

DX emailed last night and I've woken up to further emails and a text from Huawei.

Claim number 25***

Validated 24th April
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Just got a text and email. Finally. No link to track so dunno when it'll come. At least it's dispatched though. :)
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Result for you!

Validated 25th for me claim also 25*** so hoping for a delivery tomorrow or Monday.

Constantly checking my emails now - How tragic! lol. :laugh:
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
I had to chase them up for tracking number and they gave it to me straight away
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
Finally 39 days after validation they have arrived. Order 24***
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Thanks. Just called them and they sent an email with the tracking number, but I've put it in online and it says there's apparently an error with the information I input so I can't track it
[Huawei P20 Pro Guides, News, & Discussion] potblack2win:
Yes - thats normal. I got a reference number of DX tracking and that reported invalid reference number.

It normally takes time for the system to update and the item to get scanned at the deport before tracking is available
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
​

Ah ok... I presume it'll be tomorrow or Monday delivery then
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
I phoned and asked what had happened to my priority delivery and was told I would receive by next week, I asked if she meant tomorrow then? She then said no as they don't deliver Saturday, I was deliberately awkward and asked if she meant today then...

She then said by Thursday.
[Huawei P20 Pro Guides, News, & Discussion] alanpmartin:
Hello all, I come back with an update from Huawei to my piece on Alphr. I still can't post links, so you may have to copy and paste, but it's worth it for some good news: alphr.com/mobile-phones/1009420/huawei-bose-headphones-claim-problem

Happy Friday!
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Still waiting for mine after a validation date of 24th April. Its good to see that we should all receive our headphones by next week but they have still failed to let us know why newer claims had theirs first. I know that someone has to receive them last but surely that should be later claims and not the early date validations as per their own t&c. 1st come 1st served.

I received a call off a supervisor yesterday confirming that mine had been prioritised and she would let me know when she had a dispatch date. She emailed me today to let me know that her own fulfilment team had still failed to contact her with any updates even though she requested a reply twice.

No wonder we haven't been able to get anywhere if their own supervisors are ignored.
[Huawei P20 Pro Guides, News, & Discussion] SmokyM79:
My claim was validated on the 23rd I've just now had the email saying dx are going to deliver.
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Tracking number now works.... Will be delivered Monday.
[Huawei P20 Pro Guides, News, & Discussion] Chuckie8321:
Finally received my tracking reference from DX. Will be delivered by Monday.

Strange though as my online claim still says validated and not processed
[Huawei P20 Pro Guides, News, & Discussion] Lolpoppa:
To those of you who who are still waiting - it looks like they will be with you very soon and, I can reliably inform you, the wait is worth every second because they are a thing of beauty ?

The noise cancelling works a treat on my wife and two kids. What's not to love?! ?
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Shipped by the end of the week at the latest! Result... Oh wait, should I be pleased or annoyed? Only been validated since the 25th April... lol
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Mine arrived today... Finally
[Huawei P20 Pro Guides, News, & Discussion] Dalehitchy:
Was just thinking the noise cancellation was nothing special..... Until I went downstairs and didn't realise my washing machine was on full spin. Didn't even hear the thing.
[Huawei P20 Pro Guides, News, & Discussion] walkerx:
yeh, its really good - can have tv on loud and with headphones on i can't hear it - they are better than my cowin e7 headphones
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Still nothing :(
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
Mine are apparently out for delivery today.
[Huawei P20 Pro Guides, News, & Discussion] Duncan1982:
Should get mine today also, about f@nkg time :p
[Huawei P20 Pro Guides, News, & Discussion] pike0:
What were your claims numbers guys & validated dates?
[Huawei P20 Pro Guides, News, & Discussion] DaveP2611:
Mine was set for delivery today but I'm not home so rearranged, had to do by 7pm to get a redelivery on same day, would have been good if i didn't get the original email at 7.01pm!
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
Delivered,

My claim number was 24843 and was validated on the 24th.
[Huawei P20 Pro Guides, News, & Discussion] satchef1:
Still nothing. Validated on the 24th. Claim 245XX.

Incompetent fwits.
[Huawei P20 Pro Guides, News, & Discussion] bronxxxxx:
Received mine today

Claim 26*** validated on the 25th of April.
[Huawei P20 Pro Guides, News, & Discussion] nonexcludable:
My wife got her shipping notification today! Should arrive tomorrow. Validated on 24th Appril.
[Huawei P20 Pro Guides, News, & Discussion] Duncan1982:
Mine arrived today, claim 22070....., Sound great and noise cancelling is superb, and the obvious they are comfortable. Still the Sony MDR 1000x produce a better sound. However they are keepers :good:
[Huawei P20 Pro Guides, News, & Discussion] mushtafa:
I received my email from DX yesterday evening, and received them this morning.

I've decided to keep them sealed and sell them on - need the money for other things unfortunately.
[Huawei P20 Pro Guides, News, & Discussion] pike0:
Mine arrived yesterday! Selling them on to a relative, which also gave me the chance to test them out. Noise cancelling is impressive, however the sound reproduction (to me) wasn't to my tastes.

In my opinion they do not warrant the £329 Amazon price tag.

I'll be buying some others after reading all the reviews etc.

Just glad they finally arrived!
[Huawei P20 Pro Guides, News, & Discussion] Duncan1982:
Noise cancelling is impressive, sound is great very balanced, however not as clean as the Sony MDR 1000x's.

But far from a disappointment, comfy to wear to, can see why some are not satisfied with the sound as it's a different signature.
[Huawei P20 Pro Guides, News, & Discussion] Bwfcmadlad17:
For those of you who have received abd decided to keep your headphones, does anyone else have a very faint hissing noise on the left earpiece when active noise cancelling is on without any music being played?
[Huawei P20 Pro Guides, News, & Discussion] Spinnerdcc:
Try turning the headphone round and seeing if it moves to the right ear, it may be just a case of you being able to hear yourself if it doesn't.