yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S9  Questions & Answers] ad25121048:
Received my replacement S9 yesterday. Got it all setup and ready to use so will test it over the weekend. I noticed that the IMEI numbers are much higher so I'm guessing it was manufactured later than my previous one. I'm also keeping it on the firmware it came with and have already declined the automatic software update. Im in the UK and only using SIM1 with a Three UK sim card.

Will post back Monday (or sooner if the problem arises).

---------- Post added at 11:48 AM ---------- Previous post was at 11:48 AM ----------

Received my replacement S9 yesterday. Got it all setup and ready to use so will test it over the weekend. I noticed that the IMEI numbers are much higher so I'm guessing it was manufactured later than my previous one. I'm also keeping it on the firmware it came with and have already declined the automatic software update. Im in the UK and only using SIM1 with a Three UK sim card.

Will post back Monday (or sooner if the problem arises).

---------- Post added at 11:53 AM ---------- Previous post was at 11:48 AM ----------

Got my new S9 yesterday. WIll report back on Monday with any issues. Using only Sim slot 1 with a Three UK Sim.
[Samsung Galaxy S9  Questions & Answers] dinysam:
I got a replacement S9 yesterday. What do you know.... exactly the SAME problem. Calls go intermittently silent on one side during conversation for about 4 to 6 seconds then come back.
[Samsung Galaxy S9  Questions & Answers] searley:
I personally think it's a software issue not hardware and until Samsung issue a fix it just won't work

This is why i didn't take the risk and returned the handset for refund
[Samsung Galaxy S9  Questions & Answers] VICosPhi:
Samsung fiddled with call routing on S9 to enforce a policy that prevents call recorder apps from working. It is my guess that tinkering with something not broken has caused this issue and Samsung should be ashamed for disabling call recording apps :)
[Samsung Galaxy S9  Questions & Answers] Dark5tar:
Samsung has started pushing out a new update that includes call stability improvements. The update carries a build number of XU1ARCC. Still waiting for it to get to my country.

http://piunikaweb.com/2018/03/26/galaxy-s9-users-around-the-globe-reporting-call-dropping-issue/
[Samsung Galaxy S9  Questions & Answers] searley:
I think in the s9+ section of the same topic someone has installed it but still has the issue

It will get fixed and soon but there were other thing I dislike too so will be giving this one a miss
[Samsung Galaxy S9  Questions & Answers] dinysam:
Good call as we only have 15 days to do this with Samsung and 30 days with Harvey Norman.
[Samsung Galaxy S9  Questions & Answers] dinysam:
Agreed - Samsung appear to have disabled call recording on the S9

Yes, Agreed - I am also annoyed that Samsung appear to have disabled call recording on the S9 . Please let me know if you find a solution!

(Note: This is unrelated "calls going silent/mute for 4-6 seconds intermittently from one side or the other every minute or so and the sound always came back". For that I am still hoping that the new update XXU1ARCC released 29th March 2018 (as suggested on piunikaweb.com ) will fix that problem and may also try switching to 3G . But if that does not work then I will need to get a refund ASAP as there is a limited time period where this is possible - I believe its only 15 days with Samsung. Then I might revert to my trusty Samsung Note 4 as I like a 4G phone with replaceable batteries where I can hear the other party whenever they talk and they can hear me whenever I talk and I can record calls!)
[Samsung Galaxy S9  Questions & Answers] docker_rob:
I have the same problem with calls going silent for about 5 seconds intermittently. I installed the latest patch that was supposed to improve call stability but within 3 days after update the problem has occurred again. So frustrating
[Samsung Galaxy S9  Questions & Answers] :
Except this problem, that everyone is encountering, it seems that on some SIM cards, the phone is not able to perform a call, while on others it can.

The other SIM works fine on other phones.
[Samsung Galaxy S9  Questions & Answers] plantunes:
Also installed the latest update and the problem remains ☹️
[Samsung Galaxy S9  Questions & Answers] dinysam:
Also installed G960FXXU1ARCC and whilst problem seems reduced (about 4 seconds midway in a 17 minute call - compared to previous about 5 x 6 seconds in a 20 minute call), its still there. This time I have a recording of it from the receiving phone. I have trimmed the audio to a couple of minutes if anyone wants a sample.
[Samsung Galaxy S9  Questions & Answers] enikou:
What about the dropped calls? Do they persist?
[Samsung Galaxy S9  Questions & Answers] dinysam:
I haven't had any dropped calls. Although it's easy to think it's dropped if its silent for 5 - 10 seconds. It's still up of you wait long enough.
[Samsung Galaxy S9  Questions & Answers] enikou:
In our ocassion, the call is immediately dropped and the "welcome to Vodafone" message appears.

Let's see how this will be going.

Have you hard reset or cleared cache?
[Samsung Galaxy S9  Questions & Answers] paintball12345:
After installing newest update XU1ARCC - the problem still persists!
[Samsung Galaxy S9  Questions & Answers] blackjackalmiaobo:
samsung still being silent....terrible.... i hope it will be not like note 7
[Samsung Galaxy S9  Questions & Answers] darkguset:
That is the problem with brand new phones these days... all these issues because companies rush the products to the door. Sell now fix later. Not buying the S9 until they at least fix the most basic of functions! A phone that can sustain a darn call!
[Samsung Galaxy S9  Questions & Answers] dinysam:
That's for sure. After all suggested fixes and updates have made no difference to date, I intend to get a refund on my second S9 if its not working by the end of this week.
[Samsung Galaxy S9  Questions & Answers] ad25121048:
My 2nd S9 is going back tomorrow for a refund. I've already let Samsung know who have agreed to refund me. The problem is intermittent and annoying! I even put the latest firmware on it and it made no difference. Calls just go quiet then resume a few seconds later. Even when calling someone who has not yet answered the phone (it's still ringing) the ringing tone (ring ring) goes quite then comes back.

Really didn't want a refund as the phone is the best out there but what can I do!? I need to make calls on it! Wish I'd not sold off my S8 now :( Not sure what to do for a phone now as I love Samsung phones and not been without one for years.
[Samsung Galaxy S9  Questions & Answers] docker_rob:
I am in Australia and sending mine back for inspection. For the first time yesterday Samsung support person acknowledged he had personally had a few support calls with the same problem.

Not sure what solution will be but good to know I am not alone. The more people that report the 5 second silence issue the better
[Samsung Galaxy S9  Questions & Answers] darkguset:
Bit the bullet and went for a Pixel 2 instead... Samsung just lost another potential customer amongst the many... Not that many features, but at least what it does it does well and robust which is more important for me.
[Samsung Galaxy S9  Questions & Answers] dinysam:
I used this site https://sndeep.info/en (select Samsung) and input the serial #'s on the back of the 2 x S9 phones which I have had so far - FYI they were both Made in: Korea Year: 2018 Month: February - it will be interesting to work out if this is more likely with certain batches.
[Samsung Galaxy S9  Questions & Answers] DroidBois:
Brand new Samsung S9+ Australia Telstra here.. No issues on one 15 min test call.

How much calling would one need to do to really shake this issue out if it's there?

Some people said it only appeared after a few days?

So should I just make lots of calls over a week and see what happens..

Guess I'll be catching up with some old friends!
[Samsung Galaxy S9  Questions & Answers] dinysam:
Yes, please do test it, especially when you are on the move as there is speculation its affected by switching network protocol to VOLTE. Please also download App "Phone INFO *Samsung*" to check place and month of manufacture and keep us posted. Good luck!!!
[Samsung Galaxy S9  Questions & Answers] siskes:
I have problems with whatsapp calls and videocalls audio. The sound is with many cuts and the other person cant hear me well.

Someone is having the same problem?

Thanks

Enviado desde mi SM-G960F mediante Tapatalk
[Samsung Galaxy S9  Questions & Answers] docker_rob:
Mine was Manufactured 9th Feb 2018 in Vietnam and has the call drop/ silence issue
[Samsung Galaxy S9  Questions & Answers] dinysam:
Something interesting which may or may not be relevant. The S9 does not have the menu options in the Mobile Network (for Telstra, Australia) to turn on/off "VOLTE" or "HD Calls". I think it is by default enabled for all S9 phones. By default Telstra has "VOLTE" turned off for each consumer but can it can be turned on specifically for you if you call them to do so. They can also turn on "HD Calls". Their cheaper sub-providers like AldiMobile, Boost, Woolworths have specifically and generically had VOLTE disabled for their services although they do use the 4G networks maybe because VOLTE apparently also uses your data allowance for phone calls. There are numerous older complaints online like this url: crowdsupport.telstra.com.au/t5/Samsung/Samsung-S7-VoLTE/td-p/555694 where having VOLTE on on the phone reduces the call quality on Telstra network.

I am wondering if having VOLTE capability "on" on the S9 (even if VOLTE is "off" at the provider) has anything to do with the problem since the phone will be able to detect that 4G is on and 4G is a pre-requisite for VOLTE, so maybe is assumes its available at teh provider and has a go (unsucessfully). Not sure if my logic is sound but my partner who also has a faultly S9 is with Aldimobile and he also has the intermittent silence/dead spots in his calls as well as calls dropping.
[Samsung Galaxy S9  Questions & Answers] Lunareast:
I too have been facing the intermittent silence / sound cut off during calls. Been troubleshooting and I may have isolated the problem -dolby atmos. When I turned that option off... the issue seems to have resolved I.e. no intermittent silences during calls (so far). Keeping fingers crossed!
[Samsung Galaxy S9  Questions & Answers] docker_rob:
Had the handset replaced and the problem of 5 - 10 seconds of silence persists.

This is sheer hell
[Samsung Galaxy S9  Questions & Answers] PJNK:
Cant hear on call for 3-4 seconds

This is happening on S9 unlocked on UK Vodafone on all calls.

Called Samsung, did all resets and software update, no change.

SM-G960F

G960FXXU1ARCC
[Samsung Galaxy S9  Questions & Answers] BigE:
I read somewhere Sammy will push out a fix, claiming it is a software bug..
[Samsung Galaxy S9  Questions & Answers] galijanach:
Same issue here

Hi all

I only noticed this call issue today when i received a phone call and about 10 seconds into the call, i couldn't hear the caller for about 5 seconds. I am using an unlocked S9+ on O2 UK.

Looks like a software bug to me more than anything. I am also running the latest firmware which was supposed to make improvements to calls.
[Samsung Galaxy S9  Questions & Answers] A-AlMabdi:
all have same isuue, this issue in Oreo, soon samsung will send update to fix
[Samsung Galaxy S9  Questions & Answers] roosta:
So you're telling me if you download the app RecordMyCall, it won't work?

That is disgusting if true. I chould be able to use my phone any which way i choose to.

RoOSTA
[Samsung Galaxy S9  Questions & Answers] VICosPhi:
Sadly, that is correct. It doesn't matter which app you download. It won't work until Samsung changes this stupid policy.
[Samsung Galaxy S9  Questions & Answers] mikrehnst:
That's a very good theory but unfortunately I dont think that's what's causing the "pauses" during calls. My swedish network, Telia, offers VoLTE and the first time I experienced that I for 5-10 secs lost connection to people I was talking to I had switched off VoLTE because I experienced a big battery drain which I read about in some other thread might be caused by VoLTE being on. When I however switched on VoLTE I experienced an improvement-until it finally cut off the current call totally! I'm using the Exynos version, produced in Vietnam 2018-03-07.
[Samsung Galaxy S9  Questions & Answers] BackDaws:
Someone said turn off Dolby Atmos for calls.
[Samsung Galaxy S9  Questions & Answers] mikrehnst:
I tried that and it seems to be improve the situation but I haven't tested it out long enough to be sure whether that solves the issue or not. I also had issues when video recording, that the sound came out terrible in videos, but since I turned off Dolby Atmos that hasn't occurred again. From my own limited experience so far from using the s9+ I have the feeling that Dolby is what's need to be fixed and then many other issues will be resolved.
[Samsung Galaxy S9  Questions & Answers] mikrehnst:
Update: I just finished a marathon call that lasted about one hour where I had Dolby Atmos off and there wasn't any issue at all during that call. I had VoLTE activated also but I think the result would have been the same even if I would have had it turned off.
[Samsung Galaxy S9  Questions & Answers] searley:
I had the odd long call ok then several shorts ones that were an issue. Volte and atmos were off
[Samsung Galaxy S9  Questions & Answers] sl4y3r88:
Anyone facing the issue where the phone shows full reception but no calls/sms' coming though? Ask the people who call you often if your phone's been unreachable lately.

S9 Exynos on Vodafone India.
[Samsung Galaxy S9  Questions & Answers] s4vva:
Turning off Dolby Atmos makes no difference to me. Still constantly get these pauses in calls, Exynos unlocked on Vodafone UK. It's driving me crazy as I use the phone for work. If the next update does not fix it I will have to send it back. Can't take this anymore.
[Samsung Galaxy S9  Questions & Answers] dinysam:
My experience with a Telstra Australia SIM (instead of AldiMobile SIM) with VOLTE turned on on my Telstra# (I had to call/LiveChat to ask them to enable VOLTE) was NO silent spots in good 4G areas but awful 3G reception when moving to 3G only zones. The calls did not drop or silent at all but the voice quality was terrible. Put my AldiMobile SIM in and immediately ~6sec silent spots during conversations continued.
[Samsung Galaxy S9  Questions & Answers] mishter_jingles:
Yes I have this exact issue. I have an exynos phone (Belgium: Proximus)
[Samsung Galaxy S9  Questions & Answers] mishter_jingles:
I couldn't even call anyone (not on 4G/3G/2G) but internet on 4G worked. It was an issue at the side of the provider. I work there and contacted someone internally and they fixed it by enabling volte for my device manually. Now calls also work on 3G/2G
[Samsung Galaxy S9  Questions & Answers] ruderik:
Me too on VM UK. I had a missed call, whilst I had a full signal. but it never rang. Also some texts were super delayed around the same time. I wondered if it was because I was on wifi and the texts came through when I left home.
[Samsung Galaxy S9  Questions & Answers] s4vva:
does the silent calls problem affect all of the Exynos variants? I had just assumed it was a software problem and would be fixed with an update, if it is a hardware problem then I will just exchange it. Does anyone have or know someone that has an Exynos without the silent calls bug?
[Samsung Galaxy S9  Questions & Answers] dinysam:
I assembled the list of all complainants on all forums I have found so far here, it seems to only apply to the SM-G960F and SM-G965F (S9+) variants with the Exynos chipset : https://forums.whirlpool.net.au/forum-replies.cfm?t=2713222&p=22&#r56307940
[Samsung Galaxy S9  Questions & Answers] s4vva:
Thanks, I figured it was just the Exynos variant but maybe I didn't phrase my question properly. Is anyone aware of a single Exynos that is unaffected?
[Samsung Galaxy S9  Questions & Answers] dinysam:
Latest update on the Israeli Lawsuit: http://piunikaweb.com/2018/04/23/br...d-against-samsung-over-galaxy-s9-call-issues/
[Samsung Galaxy S9  Questions & Answers] dinysam:
Based on all the info I have gathered and researched it seems that the only similar complaints about calls from S9 Snapdragon Model variants (using networks T-Mobile, Sprint, AT&T) are around Missing Calls, Missing Texts and call DROPS (not silences) - responses from other users in the USA are that AT&T will drop calls because they won't let your phone use VoLTE and it will try and drop to HSPA. The T-Mobile user that complained from Montenegro (in Europe near Serbia) is using a SM-G965FD on Crnogorski Telekom (T-Mobile) which is owned by Hungarian and Deutsche Telekom. He says he was having missed calls not SILENCES so clearly not ALL Exynos + network combinations that are incompatible cause silences during calls, some cause drops - often at the start of the call. In some countries the incompatibility may be with all their networks.

Certainly this is my experience in Australia because I have NO SILENCES at all during very long calls on exactly the same S9, with exactly the same apps , calling from the same locations when I swap from AldiMobile SIM to Telstra SIM (Same Australian Network but Aldimobile is the cheaper Capped and Limited 4G piggyback service rented out by Telstra). If I swap back to the Aldimobile SIM then intermittent but regular ~6 seconds SILENCES reoccur from the first call of over about 4 minutes. The network that works is Telstra's "4GX" service. The other mobile virtual network operators (MVNOs) using Telstra MVNO network (with deliberate limitations) also have SILENCES during calls (e.g. Woolworths, LycaMobile). It would be interesting to know if only a subset of the EE network users in the UK are having problems because they also limit their services capabilities when on-selling services to MVNOs.
[Samsung Galaxy S9  Questions & Answers] jadaress1:
I'm using my exynos s9 on the Vodafone UK network and I get the silences on long phone calls also I'm sometimes not notified of a missed call unless caller id spam Filter is turned off. So many bugs with this phone atm. Had no issues on my S8 and Note 8. Oh and call recording doesn't work either on the exynos S9. The battery life is worse than both the S8 and note 8. Kinda regret upgrading.

Im a Samsung fan and first time I've been disappointed like this. I'm hoping these issues can be fixed.
[Samsung Galaxy S9  Questions & Answers] luxor69:
Me too

Hi everyone from Napoli, Italy!

I have the same issue here in Italy too. Sim and network with Vodafone, very random "silence issue". Sometime after few seconds from the call start for few second, sometimes no issues, sometimes silence with call drop.

I have verified that during silence the other part doesn't listen me! So the issue is bi-directional!
[Samsung Galaxy S9  Questions & Answers] dinysam:
Please post your country and service provider so I can update the appropriate list if you are (or are not) having the same problem with your new S9.

Latest List As at 28th April 2018 is here: https://xdaforums.com/galaxy-s9-plus/help/multiple-dropped-calls-galaxy-s9-plus-t3763887/post76342308
[Samsung Galaxy S9  Questions & Answers] mmuntean2:
Dozens of users are having this problem. The Eamsung eu community forum is full and other forums from other countries too. Many users are at their 3rd replacement with the same problem, many have tried several sim cards from different network providers. It's not related only to the Exynos variant. Weird thing is, NONE of the review websites such as Pocketnow, Android Authority etc have talked about this, NONE! Some start to think they were paid by Samsung to cover this up. The only to tech websites this has been reported and discussed is XDA and Sammmobile.
[Samsung Galaxy S9  Questions & Answers] darius_ab:
hi i have this problem with mci telecom iran .
[Samsung Galaxy S9  Questions & Answers] jadaress1:
I'm sure Samsung should be aware of this by now with so many people having the same problem. It'd be nice if they came out and made some kind of statement about it and when/if there is going to be a fix.
[Samsung Galaxy S9  Questions & Answers] hardypt:
there is out a new software update that really fixes the call problems, is already out spain and italy, and who have updated the phone says no more problems after that.

lets wait to get the fix to the rest of the countrys, the nightmare of the call problems is almost in the end, i hope so.
[Samsung Galaxy S9  Questions & Answers] dinysam:
S9 and S9+ Intermittent silence during calls then audio comes back.

SUMMARY OF COUNTRIES AND PROVIDERS THAT REPORTED THIS ISSUE: SAMSUNG GALAXY S9 – INTERMITTENT SILENCE DURING CALLS THEN AUDIO COMES BACK. BASED ON REPORTS THIS AFFECTS MODELS : SM-G960F & SM-G965F with Chipset Exynos 9810.

AS EXPLAINED IN PREVIOUS POSTS, THE "FIX" IS ROLLING OUT –

As at 2nd May 2018 this firmware upgrade has reached Spain, Italy and Ireland.

S9+: G965FXXU1ARD4/G965FOXM1ARCA/G965FXXU1ARD6/G965FXXU1ARD4

S9: ??? (Let us know)

Please TESTwhen you get this update and confirm it is fixed for your country.

4 to 20 second SILENCES REPORTED WHEN USING SIM CARDS FROM THESE PROVIDERS:

- Australia (Woolworths; Aldimobile; Lycamobile with VOLTE off; Telechoice; Vodafone with VOLTE on; Telstra (some areas like Newcastle and Central Coast NSW))

- Belgium (Proximus)

- Bulgaria (Telenor; MTel/A1)

- Croatia (VIP, Tomato, T-Mobile)

- Egypt (Saudi Provider)

- France (Orange; SFR; Free Mobile)

- Germany (?)

- Greece (Vodafone)

- Hungary (Telekom; Vodafone)

- India (Airtel; Idea; Jio; Vodafone-missing calls)

- Ireland (Eir; EE (UK Visitor?); Vodafone-up to 30 seconds silence)

- Israel (Suing Samsung)

- Italy (Windtre; TIM; Vodafone; H3G)

- Jordan (Zain)

- Lithuania (Vodafone)

- Malaysia (Maxis, Digi)

- NZ (Spark)

- Poland (TMobile; PLAY brand - no VOLTE)

- Portugal (Vodafone)

- Qatar (Ooredoo)

- Romania (Vodafone; Digi)

- Russia (Beeline)

- Saudi Arabia (Saudi Telecom Company STC, Mobily)

- Serbia (MTS, Telenor)

- Slovakia (Orange)

- South Africa (Vodacom)

- Spain (Yoigo; Vodafone; Movistar)

- Sweden (Comviq; Telia - VOLTE off-silences/VOLTE on–drops calls)

- Tunisia (Tunisie Telecom)

- Turkey (Turkcell)

- UK (EE; H3G, Sky; Vodafone; Three; O2 - S9&S9+)

- USA (T-Mobile) using European Model (SM-G960F/DS)

NO SILENCE DURING CALLS SO FAR:

- Australia (Telstra SIM – Perth Area; Vodafone – some areas)

- USA (MetroPCS) - different chipset/network protocols?

CALLS DROPPING / MISSED CALLS, MISSED SMSs

- UK (Virgin Mobile - missed calls)

- USA (Sprint; T-Mobile) - check phone models - possibly bought in Asia/Europe.

- Montenegro (T-Mobile) S9+ duos, European model not USA model - Missing Calls (not Silences)
[Samsung Galaxy S9  Questions & Answers] Paninno12:
Update received, I'll give some feedback after a few calls.
[Samsung Galaxy S9  Questions & Answers] hardypt:
Hello, thats not the new update, that is a security patch.

The new update is basead on ARD4 version.

It will be ready soon to update for the rest of countries.
[Samsung Galaxy S9  Questions & Answers] phalguna:
Changing to a new SIM card helped me

I own a S9 Plus from India (Exynos variant), and I use Airtel. I swapped my Note 4's SIM into my new S9 Plus. I noticed the issue - call going silent for few seconds and drops after that on my S9 Plus for about a month, with about 40% of my calls which are over 1 minute duration. I have been very prompt with firmware updates to my S9 plus within a day or two of their release, thinking that the problem is with S9 Plus and hoping the firmware updates will fix the issue. On 28th April, I went my SIM provider's retail shop and changed the SIM for my S9 Plus. When they tried registering with a new SIM, the network did REJECT first two SIMs saying "Sorry, this SIM seems to be faulty, ....". The third SIM they tried successfully registered on my S9 Plus. It has been close to a week now, so far I am not facing the call silent or drop problem. Looks like these latest high end phone have some SIM compatibility issue.