yashsingh1/xdaforums huggingface dataset:
[Essential Phone Questions & Answers] deltatux:
You need to allow Gmail to run in the background by removing it from the battery optimization. Doze on 8.1 is more aggressive than 7.1, Gmail would actually recommend you to take it off battery optimization because of this. After upgrading from 7.1.1 to 8.1 and opening up the app, it was the first thing it told me in a banner.
[Essential Phone Questions & Answers] lnimmer:
Where do I go to check these settings? Thanks for the reply!
[Essential Phone Questions & Answers] deltatux:
You need to go to Settings --> Battery --> Verticle Dots Menu --> Battery Optimization --> Press the dropdown that by default says "Not Optimized", switch it to "All Apps" --> Scroll to find Gmail & press --> Select "don't optimize" & press done.

Try this, it should work. I was able to get email notifications to my device from my Outlook account via the Gmail app.

Cheers!
[Essential Phone Questions & Answers] lnimmer:
I appreciate it! I will give this a shoot and see if it works! Thanks again
[Essential Phone Questions & Answers] rignfool:
I've never seen this banner...

And Gmail uses high-priority GCM push... So it should wake with every email...

How is your Outlook account set up?
[Essential Phone Questions & Answers] deltatux:
That was what the app suggested after I upgraded. I thought it uses the high-priority GCM push, but it could also be because I set up Outlook on the Gmail app via Exchange rather than POP/IMAP? Not sure. I wouldn't have said this if I wasn't instructed to & it working after following its suggestions.
[Essential Phone Questions & Answers] rignfool:
Aha... Silly Exchange rules... Never mind what I said
[Essential Phone Questions & Answers] lnimmer:
well shoot that didnt work... still didnt get the auto push
[Essential Phone Questions & Answers] deltatux:
Try removing the Outlook account & set it up again? I use the Exchange method & used m.hotmail.com as the Exchange server.

Cheers!
[Android Q&A, Help & Troubleshooting] Benhacker30:
please i need help with blu bold studio 6.0 hd. This phone has a problem with its 3g capabilities. whenever i switch to 3g band the service just goes off until i return it to 2g or 3g/2g mode. i have tried changing the radio band...still to no avail. The phone was shipped down from USA. please if you can give me a guideline on how to edit the base-band file of the phone i will be grateful. or just help me to edit it. Thanks in anticipation of your help
[Moto G4 Plus Questions & Answers] __init__:
Hi all,

I'm in an interesting situation. I have a Moto G4 (athene) with a non-functional microUSB port - that is, it won't charge, connect to my PC over ADB or even MTP. The port is soldered on to the motherboard and not replaceable.

I've figured out a solution for charging, but since I'm getting into app development I need to be able to connect via ADB. I looked it up and there seems to be a way to enable ADB over WiFi without an initial USB connection - however, this solution appears to require root, and I'm currently not rooted. Normally, the way I would root is by flashing SuperSU, but since I don't have an unlocked bootloader/TWRP on this device, this isn't an option. I tried all the "one click" roots (towelroot, kingroot, kingoroot) but none of them worked.

Is there a way I can root my device, or unlock the bootloader and flash TWRP, without a USB connection at all?
[Moto G4 Plus Questions & Answers] echo92:
I don't think there is a way to unlock or root without using a USB cable at some point in the process unfortunately. A few of the tutorials I've seen require an USB connection to initiate the ADB over WiFi session or as you've mentioned, requires root.

I think the best bet for now would be to get the micro USB port repaired, under warranty if you can. Requesting the bootloader unlock code will void any remaining warranty so if your device is still under warranty, you may want to get it fixed. Some repair shops may be able to repair the micro USB port cheaper than a motherboard repair but check their reliability before committing.
[Samsung Galaxy S9+ Questions & Answers] Geekser:
I love my new S9Plus, but I am getting increasingly frustrated in the number of dropped calls I am having.

It doesn't seem to matter if I have several bars or only one or two - I am dropping calls at least 8 or 9 times a day. Even when I have 4 bars.

TOday at work I had four bars (download speeds of 26MB down on lte) and I dropped two calls while talking to my wife. Problem enough that I dropped the calls but my wife thinks I hung up on her.

I live in the US and am on ATT if that matters. I have used International Variants on my last four phones and never had this call drop problem before. NEVER.

I first wonder if there is something I can do about this? Is this caused by software or hardware in the phone? is there a way to test t his? (it is hard to anticpate when I will drop calls. I have had some calls last over 10 minutes without dropping and other times in the same location - call drop out after 1 minute.

Anyone else having this problem? Your help and input is greatly appreciated.
[Samsung Galaxy S9+ Questions & Answers] Geekser:
Am I the only one experiencing dropped calls? Signal Strength seems ok - but while talking calls just drop off - I watched the signal strength meter go away and instead saw a circle with a link thru it - no signal I guess - (I think my call would have dropped had I been on a call) for no apparent reason -

Anyone else having an issue with dropped calls or am I the only one?
[Samsung Galaxy S9+ Questions & Answers] welshandy2322:
I'm also having drop outs on Vodafone UK. Only happens when I've been on the phone for more then 5 mins
[Samsung Galaxy S9+ Questions & Answers] KoRoZIV:
I had bad quality in calls, hardly understood what the other person said; changed the sim card, all ok now.
[Samsung Galaxy S9+ Questions & Answers] LgG2-Ttrain:
I have the samsung unlocked version and using Verizon on it, have not dropped any calls yet but it seems very static sounding. I love the phone, and only talk to my wife on the phone, everyone else I just text so not a huge issue with me.
[Samsung Galaxy S9+ Questions & Answers] VICosPhi:
To OP, this used to happen to me on S4/S7 when the phone would switch between LTE/WCDMA when suddenly I would get no network with signal disappearing and dropping calls. A new firmware fixed that issue in one case and in other case had to replace the phone itself. Can you try changing to "GSM only" to see if this is related to VOLTE at all or bands changing between LTS<=>WCDMA?

As for the static in call, it could be due to lack of VoLTE support.
[Samsung Galaxy S9+ Questions & Answers] Geekser:
I went to the ATT Store and they mentioned that ATT has been doing someting with enhanced calling stuff - said it might effect me - but I am not sure I get enhanced calling because I am not on a branded phone. I went ahead and got a new sim card thinking maybe that might help. Will see what happens over the next few days.

I do appreciate the comments - hope this is not a phone issue
[Samsung Galaxy S9+ Questions & Answers] bkeaver:
I'm on T-Mobile and I am experiencing it as well, and no it's not the service as my One plus 5t doesn't drop any calls in the same area, same sim, same service. Even the Wifi was weak.

I did a support call with Samsung and they advised me to return it.. I ordered another one to see if that one is any better... I'm hoping... If not that will go back as well.
[Samsung Galaxy S9+ Questions & Answers] Smfvf2:
I just got my s9 with att today and am in the states. I'm having the same issue. I have also noticed it is super delayed in sending images via text as well.
[Samsung Galaxy S9+ Questions & Answers] searley:
I have the issues on my s9 on Vodafone UK there is also a post in the s9 forums about it

It's seems to be affecting a few people and it seems global

So let's hope a FW update fixes it and that the update come soon ar I will return the handset
[Samsung Galaxy S9+ Questions & Answers] cigawet:
First the finger print sensor issues. Now this!

My one week old s9+ gave me trouble with the fingerprint error that got fixed with the update. But now my device is dropping almost every other call. Short or long it doesn't matter. I could make calls with no drops in the same spot using the same sim card on my s7 edge. Heading to Samsung tomorrow. Not quiet happy! Device is unlocked. Bought directly from Samsung and I live in Bahrain.
[Samsung Galaxy S9+ Questions & Answers] searley:
Returning mine today one thing I expect a phone todo is make calls. Most other things I can wait to be fixed.

Going back to my oneplus 5t which I actually think is a better phone
[Samsung Galaxy S9+ Questions & Answers] ivanhoek:
Unless you are using an AT&T S9+ (or one running AT&T firmware), you will drop calls on AT&T because they won't let your phone use VoLTE and it will try and drop to HSPA , which is being reduced network wise every day.
[Samsung Galaxy S9+ Questions & Answers] cigawet:
Getting the phone replaced with a new one.

I was delayed a couple of days because of work but I went to samsung today and they did extensive system tests that did not show anything more than a simple log that says "call drop due to weak network" which is not the case. However, I asked them to manually check it by making calls and keeping in on speaker and 2 out of 3 calls dropped and they got it recorded on camera. Now I'm waiting for my replacement. Hopefully this was a flaw in the first batch or something as my device was one if the first here in the country. Also I almost missed my 15 days replacement time frame. Otherwise they would've fixed it instead. Pheww what a relief. If you are experiencing this issue run to your closest Samsung service center and get it replaced.
[Samsung Galaxy S9+ Questions & Answers] searley:
It's crazy. One thing you would think the have perfected over the years is the ability to make phone calls
[Samsung Galaxy S9+ Questions & Answers] cigawet:
Seriously!! What a disappointment after being excited about being one of the first people to own the device. I had 2 serious issues from the day I purchased it. Fingerprint sensor then dropped calls. My replacement device will be ready for pickup on Saturday. If it works perfectly I'm willing to forgive them. If not I'm going to demand my money back ! I did not pay around 1000$ for the device so I can drive to service center 3 times in 13 days and end up using my S7 edge again!
[Samsung Galaxy S9+ Questions & Answers] searley:
In the UK they offered to allow me to return it for replacement but would take about 20 days to get another handset so I have returned it for refund

I strongly suspect your replacement maybe the same.. I think it's a software issue that will need a FW update

Still I will be getting my cash back have decided to buy a new rifle instead
[Samsung Galaxy S9+ Questions & Answers] cigawet:
20 days!?! That's a long long time. I'd take the money like u did. They promised to give me a new device by Saturday so let's see. Otherwise I will take my money back and hold the purchase. Maybe I'll buy a different device altogether. Which sucks cuz I wanted the s9+ since it was rumored last year! Good luck with the rifle. Don't be shooting no Samsung employees lol :D
[Samsung Galaxy S9+ Questions & Answers] searley:
I have a note8 and iPhone x

I played with the s9.. call recording didn't work.. One of the features was missing 'blood pressure measurement' few other bits not right software wise

I will wait a few months see what other flagships come out
[Samsung Galaxy S9+ Questions & Answers] pacogp:
Hi Guys!

At spain there is a lot of people with this issue. With different providers, like Vodafone, Orange, etc...

We have sended a message on twitter to call Samsung to update a new modem firmware or something like this:

https://twitter.com/FGPonce/status/976811515461369857

If its important to do a rt to get more visibility and you guys could send something also in english to call samsung to fix this issue all fast as they can.

Apologize about my english :D!
[Samsung Galaxy S9+ Questions & Answers] El Maestro:
need more testing
[Samsung Galaxy S9+ Questions & Answers] honki24:
I'm on international version updated to latest ARD6 in US on ATT and have the same issue of blank quiet during calls and lots of dropped calls. I used the SIM card right out of my S8. Glad to know I'm not alone and it's not a fluke and software might help.
[Samsung Galaxy S9+ Questions & Answers] bicubic:
need hard reset
[Samsung Galaxy S9+ Questions & Answers] btblue:
Update came through and have just installed. Hopefully will put an end to the call issues.

On Vodafone UK.
[Samsung Galaxy S9+ Questions & Answers] Huey85:
Unbranded (XSA) S9+ on Vodafone in Melbourne Australia doesn't have either the call drops or call silence issues. This has been the case since I received the unit.
[Samsung Galaxy S9+ Questions & Answers] Richy101:
I'm sim free UK and just checked for update so about to install. Hell, I hope it fixes it. Contacted Samsung a week ago and they've never even got back to me.
[Samsung Galaxy S9+ Questions & Answers] Dark.Soul085:
I can confirm after installing the last update ARD4, the issue is now fixed. I never had any drop calls for 2 days.

My device is : S9+ Exynos, KSA - Mobily
[Samsung Galaxy S9+ Questions & Answers] fra.itc:
I can confirm after installing the last update ARD4, the issue looks now fixed.

WINDTRE Italy
[Samsung Galaxy S9+ Questions & Answers] btblue:
Update seems to have done the trick. Spent over 30 minutes on the phone to a mate, no pauses, no distortion. Happy days!
[Samsung Galaxy S9+ Questions & Answers] dboyrusky01:
Had the phone for about a week can report 2 dropped calls. G965U
[Samsung Galaxy S9+ Questions & Answers] theholyguy:
With the new update? Ard4?
[Samsung Galaxy S9+ Questions & Answers] perikach:
ARD6 update just came through for my SM-G965F

CSC: EUR

Will test and see if calls drop still but apparently from what i have read so far from other countries this problem is no more.
[Samsung Galaxy S9+ Questions & Answers] soullesstrance:
I think there is no update for 965U yet. PS. if you have the problems with ard4 after the update, the factory reset may help
[Samsung Galaxy S9+ Questions & Answers] fra.itc:
The main calls bug (silence during the calls from 4 to 30 seconds) looks fixed. Sometimes I have 1-2 seconds gap with a collegue with my same phone (s9+) and rarely (3 4 times since the last update) me or the remote user hear strange sounds like "underwater" and I need to recall. Do you suggest an hard reset that I never done? I read here https://eu.community.samsung.com/t5...hone-cutting-out-on-call/td-p/451835/page/118

that a new big udate is coming soon.

Not sure if is better to wait a new update or hard reset my fancy device (but at the moment a poor telephone)

Thanks in advance

Fra
[Samsung Galaxy S9+ Questions & Answers] mys3:
I have downloaded the most recent software baseband ARD6 (build date april 24th)to see if problem is fixed. Will report back in a few days
[Samsung Galaxy S9+ Questions & Answers] thorcyar:
had my first missed call today (on ARCC)
[Samsung Galaxy S9+ Questions & Answers] denzel09:
With ARD6 modem and last ITV italian open firmware the problem is completely solved. At least for me. I am really happy :)
[Samsung Galaxy S9+ Questions & Answers] mys3:
Do you mean since the ARD6 update?
[Samsung Galaxy S9+ Questions & Answers] thewelt1:
Im on ard7 vodafone uk and have had a couple of drops on calls..seriously considering taken my s9+ back..dont think i should need multiple software updates to fix somthing so basic as a phone call on a flagship phone..people think im hanging up on them..might have to get out the old s7 edge never give me any problems in 2 years...
[Samsung Galaxy S9+ Questions & Answers] El Maestro:
ARD4 fixed the silence during call problem.

Saudi Arabia (STC)
[Samsung Galaxy S9+ Questions & Answers] fra.itc:
Yes, before ARD6 my s9+ was just a cool smart device with a fancy camera but as phone totally useless :mad:
[Samsung Galaxy S9+ Questions & Answers] mys3:
My update. Since ARD6 update my problem seems to have stopped. Managed a full 35 mins uninterrupted call today which is a first on this phone!
[Samsung Galaxy S9+ Questions & Answers] denja12:
I'm on ARD4 and have no issues anymore
[Samsung Galaxy S9+ Questions & Answers] mys3:
Doesn't seem any rhyme or reason to the problem. I dropped all calls on ARD4.

Who cares as long as its fixed!
[Samsung Galaxy S9+ Questions & Answers] Sabertooth:
Getting dropped calls on both of my GS9+.
[Samsung Galaxy S9+ Questions & Answers] MojoMonsta:
multiple drop calls on Samsung Galaxy s9+

I have conference calls every single day for about 30 minutes.

And pretty much every day my phone will just hang up if not once, twice per call.

Someone please take this serious and fix it.

Other than that I love the phone.
[Samsung Galaxy S9+ Questions & Answers] eeeeeeehsan:
Any advances on the issue?

Dropped calls is driving me crazy. Please somebody tell me what to do.
[Samsung Galaxy S9+ Questions & Answers] Android Noobie:
Im in Australia and am having call drop outs with Woolworths mobile which uses the Telstra network
[Samsung Galaxy S9+ Questions & Answers] lowspeed:
I've noticed that this phone has worse connection than my honor 6x.

There's a spot at work that honor has no problem getting data. But the s9+ gets no reception
[Samsung Galaxy S9+ Questions & Answers] Johners:
I’ve got a s9+ dual sim and having the same problems, I’m currently on my second phone after exchange and it’s doing the same as the first.
[Samsung Galaxy S9+ Questions & Answers] himanshu.1691:
Call drop on S9 plus

Same issue here on the S9 plus and T-mobile in US.

Got it directly from Samsung. The signal is very poor and the call drops too frequent.

Completed all the troubleshooting steps from Samsung as well as T-mobile. No resolution.

Will be returning the device.
[Samsung Galaxy S9+ Questions & Answers] docker_rob:
I too am in Australia and have the same call drop out issue. Moved from an S6 that worked flawlessly.

S9 the speaker goes silent and I can not hear the other person. for 5 - 10 seconds. Then it cuts back in and starts working again. It is totally intermittent but extremely frustrating.

Samsung support have been next to useless and whilst tryign basic troubleshooting including disabling 4G and replacing my Sim card they do not acknowledge there is a problem of their making.

If they tell me we are working on it and it is a known issue - fine I will accept that and wait. But all they suggest is to Pos tit back to them to review and return to me in 3 - 4 weeks. - maybe fixed maybe not. Just not good enough for such a big company.
[Samsung Galaxy S9+ Questions & Answers] dinysam:
I am also in Australia on ALDI (Telstra) and have exactly the same problem. Sound drops off to dead quiet on either side of the conversation intermittently about once every few minutes for 5 to 10 seconds then comes back. Clearly its hardware not network.
[Samsung Galaxy S9+ Questions & Answers] Dark5tar:
Same problem here

I'm having the exact same problem on my Exynos Galaxy s9+ in NZ on Spark network. It's super annoying!! We need to make this a big deal so Samsung would release a firmware update to fix it. Hoping that it's not a hardware problem.

---------- Post added at 09:16 PM ---------- Previous post was at 09:03 PM ----------

How did it go with the replacement unit? Keen to know whether it's a software or hardware fault. I'm hoping it's not the latter.
[Samsung Galaxy S9+ Questions & Answers] cigawet:
Unfortunately it was a hardware issue. The Samsung store guys took video proof of my calls being dropped and batched an email to Samsung headquarters with the issue. We got a response the next day with an approval to replace my phone with a new one. So it looks like a hardware issue. I was lucky to turn my old device in on the 15th day. Because we get only 15 days replacement time and after that we can only get it fixed. So if you have this issue please turn your device in for replacement. Been using the new device for 5 days now and not a single call dropped. Hope it stays this way. I have another 10 days to test the phone. If anything else comes up I'm demanding my money back. But so far im enjoying my phone all over again.
[Samsung Galaxy S9+ Questions & Answers] Dark5tar:
Hmmm, I'm already outside of the "replacement period", so not so keen on sending it for repairs or whatever they are going to do with it. What firmware, security update and baseband version are you on?
[Samsung Galaxy S9+ Questions & Answers] cigawet:
The new device's firmware is: Android 8.0.0

Security patch: March 1, 2018

Baseband: G965FXXU1ARC4
[Samsung Galaxy S9+ Questions & Answers] Dark5tar:
Mine is exactly the same.
[Samsung Galaxy S9+ Questions & Answers] dinysam:
I just got a replacement S9 - I had only had mine for 5 days... Samsung will only replace if problem is confirmed AND its under 15 days. Hoping like hell that the replacement doesn't have the same problem.... we will see!!!
[Samsung Galaxy S9+ Questions & Answers] enikou:
New update guys, with changelog "call stability improvements"

https://xdaforums.com/galaxy-s9-plus/how-to/official-stock-firmware-thread-samsung-t3764479/page4

Anyone flashed it? It seems to have addressed the drop call problem...
[Samsung Galaxy S9+ Questions & Answers] Geekser:
I ultimately sent my phone back to CLOVE UK for determination and possible replacelement. The only downside to buying in the UK when you live in the US is lose any immediacy and have to ship and wait and ship and wait...Clove has the phone now, was supposed to hear today what they plan to do - hoping to get a new replacement just in case - but also hoping that the Software Fix that came out will also make it better.

DBT has the firmware on Sammobile.com a few other regions too - anyone downloaded yet? Results?

One thing I will also say is that the people at CLOVE have been awesome to work with. Very supportive and helpful - responsive to my emails. Despite the long distance aspect of this - I would buy a new phone from CLOVE in a heartbeat. (already planning to get the Note 9 when its released this summer) LOL
[Samsung Galaxy S9+ Questions & Answers] docker_rob:
I am installing it right this second. Will report back in a day or so once I have had time to test and let everyone know but geez I hope this solves it.

If nothing else it gives me some hope Samsung have listed this in the Change log as at least they seem to be aware of it (Unlike their call centre staff)
[Samsung Galaxy S9+ Questions & Answers] miki89:
I have the same problem.... I installed new update and still after that i have a problem.. Now i done fully factory reset and clean cash after installing new update and now i m waiting to see is there any changes.. :)
[Samsung Galaxy S9+ Questions & Answers] Geekser:
Was youir issue the "dropped call" issue that me and others have talked about? With me, while I was able to make a few calls and have them go from start to finish, often, maybe two out of 4 or 5 calls, I would simply lose all signal and lose the call and have to call them back. NEVER had a problem like this with my Note 8 or S8 Plus. (0r any previous phone for that matter)

I sent it back to where I bought and am waiting on them to send a replacement. Hoping that I don't have issues with the new one.

I am curious if there is a way we can figure out WHY this is happening? It doesn't happen to everyone obviously - so is it a hardware thing? Does it have anything to do with when the phone was made? is it related to a specific carrier? Is there an APK that is causing some conflict - Damn, not knowing is so frustrating and it is such a basic part of having a phone - how can anyone expect you to use a device that doesn't do it's core purpose like making phone calls without unnecessary interruptions....

Please report back on the new update after you have used it a while and anyone else who has updated and was having problems before the update - let us know if this fixed it for you.
[Samsung Galaxy S9+ Questions & Answers] Geekser:
Been a little while since the last update hit - anyone having issues with Dropped Calls get the update and see any difference ? Or is it still an issue for you?