yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S9+ Questions & Answers] jazzzzzzz:
I got my replacement phone today

To every one my humble request is to return the device and buy the refund, then if you need same experience as samsung then go for s9 ..!

Because this issue is happening only with s9+...my replaced device have this same issue and the seller told me that this is a device from the latest batch they recieved after the pre-order...! So in short I think issue is persistent I have asked for a refund today and it's in process

---------- Post added at 07:36 PM ---------- Previous post was at 07:34 PM ----------

You have some serious eye issues bro..!!!!!

Kidding
[Samsung Galaxy S9+ Questions & Answers] zathus:
Probably lol.
[Samsung Galaxy S9+ Questions & Answers] kristian93:
Then there comes the question why don't the normal S9's have this type of issues with their displays?
[Samsung Galaxy S9+ Questions & Answers] arnes_king:
My s9+ has it also, but it is really so minimal and rarely noticable that it does not bother me.

I just received the update with the fixed wallpapers, after this it will bot be noticable at all. I do not see the issue when playing videos in a dark room. On the black panther trailer when I watch it in a dark room with brightness down I may notice it at some places, but again very minimal, if I did not fond this topic I would have never seen it.

Edit: seems that after the update I do not have the black problem at all anymore.

There was only one time BEFORE THE UPDATE when the display was on bright sunlight and it jumped all over to max red brightness level, the screen colors messed up catastrophic and I really got afraid if that would happen again I would bring it back.

Luckily it never happened again no matter what conditions. It was a little noticable on the background and shutdown menu, but now not even there :)

Seems that some phones have this issue at a lower and other at a higher level.

Maybe samsung secretly fixed it with the last update but only for phones where it was not so strong.
[Samsung Galaxy S9+ Questions & Answers] Sanduro:
Someone over at the android central forum just suggested to check out HDR content on youtube as that didn't display any black crush and it actually seems like it doesn't! Normal videos like the black panther trailer and anything else outside of youtube is still as bad, but HDR content doesn't look affected so it certainly seems like a software issue.

Example video https://www.youtube.com/watch?v=fndy5q2lHy4
[Samsung Galaxy S9+ Questions & Answers] Flash701:
That looks great, no crushing at all. Went back to Netflix and the crushing was very evident under the same conditions. Has to be a software issue.
[Samsung Galaxy S9+ Questions & Answers] Ikbenjelly:
The s9 goes to full brightness when playing those hdr youtube videos in full screen....
[Samsung Galaxy S9+ Questions & Answers] Sanduro:
My device has very evident black crush at not only max brightness, but with the video enhancer on as well. HDR content does not have the same problem at all seemingly.
[Samsung Galaxy S9+ Questions & Answers] Chris_c81:
You are correct. That HDR content looks stunning. Just a shame other video in popular apps like Netflix doesn't :(
[Samsung Galaxy S9+ Questions & Answers] jazzzzzzz:
HDR is stunning no doubt in that,but thing is that hdr videos are not at all available..!

I have paid my hard earned money for a flagship phone and why should I bother going into service center and take DOA certificate and give the mobile back to local store and wait for replacement..! When a 150$ device of same company does not have any issue??

What kind of quality control they are having man..! Am totally frustrated after seeing extremely bad blacks in videos after the replacement..!

I have directly called samsung and they have escalated the issue with highest priority and is going to give me a refund.I also told that they should release a public statement on the issue.

I have driven 200km just to give my phone back to my localstore.! Who will pay for my effort..!
[Samsung Galaxy S9+ Questions & Answers] waveuk:
First I think we can conclude it is a software issue.

Question is then what software issue? Is it Samsung's or e.g Netflix?

All streaming companies highly compress the image. They do this depending network bandwidth and device. Maybe Netflix is streaming wrong set up for S9+
[Samsung Galaxy S9+ Questions & Answers] kristian93:
Do you experience any color banding except the black crush? My display is unwatchable. As I posted in Android Central, this is the difference between my S7 and S9+:

S7 edge

https://imgur.com/a/IbGzo

S9+

https://imgur.com/a/mds6X
[Samsung Galaxy S9+ Questions & Answers] corallus:
Exactly the same, colour banding is awful.

For reference amazon prime, the grand tour s1 ep1 @1:15

Hdr version does this..

But... watch the non hdr version (which is what the s7 will load) and it's fine.. definitely an issue with hdr version

---------- Post added at 03:43 PM ---------- Previous post was at 02:57 PM ----------

This video also looks amazing with lots of dark areas.

https://youtu.be/2RIDhA9c8qw
[Samsung Galaxy S9+ Questions & Answers] andy7a:
I see black crush even on this HDR video. It's a bit harder to see because the screen up's the brightness when you go full screen but it's still there. At least for me.
[Samsung Galaxy S9+ Questions & Answers] Galaxo60:
Because is a different panel, so maybe they forgot something on the way.

:confused:
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
So we still with the same problem? Probably going tomorrow to get my new phone
[Samsung Galaxy S9+ Questions & Answers] Sanduro:
Just asked for a replacement of mine, but doubt it'll change much. Regardless I'll probably just keep the new device until another phone comes out then resell it as most people seemingly don't mind or notice the issue. Of course if they do end up fixing it with an update that would be ideal.
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
Well me for the other side, i'm going to ask for all my money back, and wait a little more, if they fix it great im going to get it, if they dont (i highly doubt they will, people are complaining on other phones and never got fixed,) , and there is still the phone calls silence problem (that i had a few times).

And note is around the corner, and i never wanted to buy the S9 but some problems on my other phone made me get it, lol wanted to wait for s10 that probably well have something major (since its their 10 anniversary)
[Samsung Galaxy S9+ Questions & Answers] stszf9124:
same issue with korean G965N here, but the color is fine with my G955N running Oreo
[Samsung Galaxy S9+ Questions & Answers] mlblack16:
Exactly, I've noticed this at night when I have the brightness slider all the way dim on my S7 Edge, S8+ and now S9+. This is nothing new.

I also fail to see how this phone lacks the sophisticated hardware to produce a much better display result than what is currently showing. Some of these tweaks are probably a result of an attempt on Samsung to get more juice out of the battery. I think this is a screen calibration issue. Anyone remember the outrage with pink screen on the S7 Edge? It was almost completely resolved with a software update.
[Samsung Galaxy S9+ Questions & Answers] nprasath:
Black crush - samsung s9+ - xfinity

Please see the pictures at https://photos.app.goo.gl/NfCE58Wav5uWgVtq2

Even the replacement phone has the same issue. I went to a store nearby and saw same defect... not sure why no one notices it. I had a tough time explaining this to a sales team at Xfinity store.

Is this related to Oreo? So if i buy note 8 instead, will it have same issue when upgraded to note 8?

Has Samsung responded to this issue? any reference?

~Thanks!
[Samsung Galaxy S9+ Questions & Answers] BlackBird_666:
Not related to Oreo, it either has to be a software issue because when I watch certain HDR videos, I never see any Black Crush!

I've emailed samsung many times, all they did was ask me to visit a samsung experience.

If it really bothers you so much then go for the Note8 but I'd suggest wait and see if you can exchange you device when the Note9 comes out. That's what I'll be doing!

That's why I was reluctant to get the screen replaced and waste my time. I was at getting help from samsung experience who had no clue about the issue and offered me to replace the screen after trying out a factory reset. I asked for a replacement Device they said since my device is out of the 14 days period they can only replace the screen. I just walked out.

The Colour Gradient issues was sort of fixed by samsung through update G965FXXU1ARCC and the Black Crush for me is not very noticeable, and it does bother me but I've learnt to ignore it. This is my second samsung device coming from S8 Plus I never had these problems.
[Samsung Galaxy S9+ Questions & Answers] nprasath:
Thanks for your suggestion. I'm returning the device and will try when Note-9 is available. I'm already going through the great Samsung experience in another thread, sent my Note-5 for battery replacement a month back but yet to receive the device from repair.
[Samsung Galaxy S9+ Questions & Answers] spaladugu:
Hey guys this could potentially be a hardware issue as well. I have a unlocked US S9+ and have not had any issues with black crush, but some of the examples I see on this thread are extreme. Seems like it could potentially be a QC issue.
[Samsung Galaxy S9+ Questions & Answers] tsiglas:
Here are some samples from me S9+ Exynos Europe version duos....

The screenshot shows exactly the video from YouTube and the time so you can check yours.

All 3 photos are screenshots... The first 2 from s9+ and the 3rd from TAB S2 (TAB S2 hasn't got this problem at all) ...

The weird thing is THAT IF I see all 3 screenshots with s9+ I can see the problem...

If I see them with TAB S2 there isn't any problem at all...

Maybe some experts will answer the question!

[url=https://postimg.cc/image/iujbkpwdn/][/URL]

[url=https://postimg.cc/image/4bc6jgg57/][/URL]

Galaxy tab s2

[url=https://postimg.cc/image/unh4phy4r/][/URL]
[Samsung Galaxy S9+ Questions & Answers] robcop19:
I totally thought this was normal! I didn't realize this was an actual problem! I've had this happen since the s6 and it's really bad with my S8+. Anyone else have that back then and found a fix?
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
Well, and that's it,I'm out of this phone, the hell with it.

A expensive phone like this having this type of problems is just ridiculous and laughable!!! I would admit this on a 300€ phone (I wouldn't actually) , after the S8 fiasco with the pinkish/reddish screens that Samsung says its "normal on this type of screens", I did not expect another problem with the screens.

So far problems with this highly expensive phone:

Silence Calls for a few seconds , you can't hear them but they can hear you clearly. (

I had this with mine

)

Dropped calls , losing calls for no reason.

(I didn't have this issue, that i was aware

)

Dead zones on the screens (

I didn't have this issue, that i was aware

)

Horrible glare on some photos because of the angles on the Cameras (

I didn't even had time to test it, had the phone 2 days and then i asked for a new one

)

Horrible dark crushing on the blacks. (

I had this with mine

)

So I'm done with the phone,

got all my money back today

. Good riddance. Waiting for the next flagship, or till this issue is fixed by software updates (If it's even software).

I wont be getting a new Samsung phone on release few months, i like the brand , but this it's just shameful. My 3year old S6+ is still here for the curves.

Good luck to the ones that have to stay with the phone, and hope it's just a software problem
[Samsung Galaxy S9+ Questions & Answers] arnes_king:
I have had this issue on my S9+, but it was not so strong noticeable like the pictures from this thread, but after the last update with "wallpaper fix" it is completely gone, and I can not reproduce it anymore in any situation :)

Some devices suffer more from it, so the update did not fixed it, so I would return such phones. Others, like mine, had the issue but not so strong, so it got fixed by the update.
[Samsung Galaxy S9+ Questions & Answers] Lenkbron:
The Update fixed nothing besides the Wallpapers on the Homescreen.
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
Fixing a god damn wallpaper isn't fixing the problem, half the s9+ so far have it, the other half can't check it properly
[Samsung Galaxy S9+ Questions & Answers] 10feethigher:
You just aren't checking properly. Mate. :)
[Samsung Galaxy S9+ Questions & Answers] Flash701:
Although the problem may be less pronounced on some devices, the fact that some HDR videos don't exhibit this behaviour leads me to believe others just aren't looking at their screen in the right conditions/with the right video.
[Samsung Galaxy S9+ Questions & Answers] tlbland0426:
Yeah, I had the same problem with my unlocked S9+. Sent it back to Samsung yesterday for a refund. Don't even want a replacement device as it's obvious it will have the same issue. I've got my Pixel 2 XL and Note 8 to use until the Note 9 releases.
[Samsung Galaxy S9+ Questions & Answers] arnes_king:
You can write whatever you want, but before the update black crush was visible on the edge screen, on the turn off screen and other places, now it is completely gone :) I have also tried it with all videos and examples where it was visible before, or visible for you, but no, nothing to see, works perfectly now.

You do not have to believe it. But no need to get offensive if you got a defective phone ;)
[Samsung Galaxy S9+ Questions & Answers] Galaxo60:
It would be nice to know what kind of update you got, because for me after the March patch, the issue is still there.

I see many videos at bedtime and I can clearly notice the black crush in dark scenes when the phone is at low brightness.

For me is not fixed, but that's why I'm asking if you have a different update than the rest of use that still have the issue.

:highfive:
[Samsung Galaxy S9+ Questions & Answers] th.android:
Issue is still here with the latest update of course.

About the wallpaper "fix" it is much less vibrant now and looks washed-out. Probably they just upped the gamma.

At this point I don't even know whether Samsung is going to acknowledge it at all. And it looks like hardware when there are users with varying degrees of the problem. My 2nd unit is definitely worse than the previous.
[Samsung Galaxy S9+ Questions & Answers] room511:
Was this "wallpaper fix" just an update for Exynos version?

Im on T-mobile Snapdragon and haven't received any updates besides the March one.
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
[MENTION=4870605]arnes_king[/MENTION] just reply to the people, I don't need your reply you have you're problems fixed, no one got it fixed, so try to support some info to who doesn't have it fixed and explain how you'res got fixed with the last update

I think it was on the March update that talked about improving call stability (that didn't do anything to the silence calls), and there was some reference about improving wallpaper quality, but I'm not sure any more because I don't have the phone anymore
[Samsung Galaxy S9+ Questions & Answers] arnes_king:
I was explaining everything detailed in my first posts and what I suspect why mine is fixed and some other not. But I was attacked and said to not see the issue, so there is no need to try to help if people do not want it, or simply do not believe (or believe that I am blind, or dumb).
[Samsung Galaxy S9+ Questions & Answers] Chirag22ster:
Hello guys. I noticed the problem only after going through this thread.

Any update o this? Is this a spftware or a hardware problem? Any idea if Samsung is planning a software update to resolve this?
[Samsung Galaxy S9+ Questions & Answers] BlackBird_666:
As far this Black Crush problem goes, Samsung has not acknowledged it!

Some say it's a hardware issue, and some say it's a software issue. All we can do is wait for the next update.
[Samsung Galaxy S9+ Questions & Answers] silegeek:
Happening for me as well.

I tried the app Screen Balance, which did work, but it doesn't stay open in the background, especially if you close recent apps. Video seems fine for me, its only in pictures I've noticed it. And even then, its pictures with effects over (like the blur in the app drawer) or lower resolution pictures.
[Samsung Galaxy S9+ Questions & Answers] arnes_king:
You are writing an off topic post and are calling me dumb? Please think about it :)

Post will be reported, kiddy.
[Samsung Galaxy S9+ Questions & Answers] waveuk:
I chequed the trailers and I also see the issue. However I also see it in my PC and my wife's Pixel.

Because I do not see the issue in many other videos with better resolution I think the ones posted are due to the compression of the video and not the phone.

For a good test I would suggest you make you own 4k video in a dark environment and then watch it back in the S9 and others.
[Samsung Galaxy S9+ Questions & Answers] Carach_CZ:
Does anyone had any luck with reclamation or swapping phone device for device?

Edit: great news from Samsung! I had a live chat trough Samsung Members app (where the hell is my saved chat??) and i got an info that Samsung is working on the update!
[Samsung Galaxy S9+ Questions & Answers] Chirag22ster:
I saw the issue in my wife's note 8 as well. Not sure if i shpuld call it an issue. Or may be i didnt exactly understand what exactly to look out for.
[Samsung Galaxy S9+ Questions & Answers] v_square:
It's mind boggling when one day you notice it, and the next day it's gone. The cycle keeps on repeating.
[Samsung Galaxy S9+ Questions & Answers] Mr. Clown:
Did a thread cleanup. Please respect each other and stay on topic.
[Samsung Galaxy S9+ Questions & Answers] ssj100:
The people who aren't noticing the issue are not watching the appropriate video in low enough lighting. The issue is only seen in video with dark scenes AND when watched in low enough lighting - probably easiest to watch it in a completely dark room to reproduce it.
[Samsung Galaxy S9+ Questions & Answers] waveuk:
Or watching a video that has the problem due to compression.

I think this is not a hardware issue but video specific.
[Samsung Galaxy S9+ Questions & Answers] ssj100:
Yes, hence why I wrote "appropriate" video. There are certainly some videos with dark scenes that don't have this issue.
[Samsung Galaxy S9+ Questions & Answers] pieces of cake:
Just got the latest update on T-Mobile. Problem is still there but dramatically reduced. To the point where I just don't mind anymore.
[Samsung Galaxy S9+ Questions & Answers] jproy12:
Is/was it the March update? The ARCC one (I think)?

On a separate note, is there any difference if its either the SD or the EX version of the phone?
[Samsung Galaxy S9+ Questions & Answers] pieces of cake:
SnapDragon
[Samsung Galaxy S9+ Questions & Answers] coolguy949:
Just the wallpapers or are you actually seeing improved results in video playback?
[Samsung Galaxy S9+ Questions & Answers] BlackBird_666:
For me its just wallpaper improvements, to be honest before the update videos looks very bad and still is but when I play HDR videos there are no black crush. Im not sure if this has to do with increase in screen brightness when playing HDR videos.
[Samsung Galaxy S9+ Questions & Answers] 10feethigher:
Because HDR is not affected by black crush as many have reported
[Samsung Galaxy S9+ Questions & Answers] Galaxo60:
No, is the other way around as the guy said: is because brightness increases that HDR videos are not affected.

Issue is only visible in dark scenes with low brightness in the display.

;)
[Samsung Galaxy S9+ Questions & Answers] 10feethigher:
OK yeah I think we were trying to say the same thing. No worries
[Samsung Galaxy S9+ Questions & Answers] Flash701:
I've watched HDR at the same brightness levels as regular videos and the issue is not present. I can also turn up the brightness in a dark scene on Netflix and still see the crushing. HDR is fine.
[Samsung Galaxy S9+ Questions & Answers] Maij19:
I'm on T-Mobile and I still have the problem in video playback after the update...Wallpapers definitely got fixed but I don't really care much about that. BTW, I have an s9+ and an s9 and both have the problem equally.
[Samsung Galaxy S9+ Questions & Answers] v_square:
Interesting. First user reporting a regular S9 having this issue.
[Samsung Galaxy S9+ Questions & Answers] pieces of cake:
Definite improvement in video playback. Not just the wallpapers. Don't get me wrong, the crush and banding issues are still there, just not as bad.
[Samsung Galaxy S9+ Questions & Answers] BlackBird_666:
haha I still see Black Crush :D
[Samsung Galaxy S9+ Questions & Answers] 10feethigher:
Same :mad:
[Samsung Galaxy S9+ Questions & Answers] billubakra:
Was this problem only with the pre order devices? Has Samsung released an update?
[Samsung Galaxy S9+ Questions & Answers] Galaxo60:
Yes, they did, but only to disguise the problem through giving better quality wallpapers.

:silly:
[Samsung Galaxy S9+ Questions & Answers] billubakra:
What about videos, say a trailer or a movie? Does it really look that bad still?

I wonder why haven't anyone sued them for this.
[Samsung Galaxy S9+ Questions & Answers] civomt:
Hello everyone, so I have the same problem with displej like you. I'm really don't notice it till today, when I watching video on youtube, i saw pixelated darker scenes. And after that I notice the same problem inside camera app, when I open camera in dark place or in the nigt, the borders are pixelate too, galery the same, background too. I really didn't notice it till today, I don't change anything or install something new. It's HW issue? What do ypu think. Check photos below.

https://ibb.co/hruzcS

https://ibb.co/mvjbP7

https://ibb.co/c2cVj7

https://ibb.co/hCpbP7
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
Yes, that's the issue. I'm still waiting for some one to tell me that it's fixed. So far nothing, still the same
[Samsung Galaxy S9+ Questions & Answers] civomt:
I allredy notice another problem, when I take photo in the night, the borders of the photo are pink, first I think It's because that pixelate screen problem, but now, when I open photo on my computer, the photos look terrible too. Also when I open super-slowmotion , the video is a lot of more darker than original non-slowMotion video. Doe's anyone have the same issues?

(The best way to see pink borders is download the photo in full quality)

https://ibb.co/n3R9SS

https://ibb.co/gbfQ1n

This is how it looks like on S9+ displej

https://ibb.co/jHg7gn
[Samsung Galaxy S9+ Questions & Answers] DemonSoul:
Well that unit looks it has problems i haven't seen any one talk about that, i dont have the phone any more so i cant test it
[Samsung Galaxy S9+ Questions & Answers] Galaxo60:
For everything else is still the same, you will be getting gradients and inconsistent colors in dark areas of the scene, no matter if you are reading, if you are using the camera or watching a video.

:(

I don't have this issue with the pink color, probably you have another issue or a faulty screen.

:eek:
[Samsung Galaxy S9+ Questions & Answers] billubakra:
This sucks. No damage control from Samsung either, what a shame. Someone needs to sue them. Should I go for this phone or wait for probably note 9 or s10?
[Samsung Galaxy S9+ Questions & Answers] coolguy949:
I went to Best Buy today but it was hard to replicate the issue due to their bright lighting. I was able to see some of it but it seemed slightly worse on mine. Very hard to tell though. The guy there did notice my screen being somewhat pink at an angle. If I tilt the phone forward, it does turn pink then back to white-ish. He advised I go back tonight after I get off work to discuss with them. Anyone else here have a pink hue at an angle?
[Samsung Galaxy S9+ Questions & Answers] Nine9•:
Im facing same issue- "black crush". So, what do you think- should i return my s9+ or wait for update? My note8 doesn't had this issue.