yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S8+ Questions & Answers] nikoul:
I have the same issue with my Galaxy S8, it is very annoying...

I also have a Oneplus 3, and it works without any issue.

Samsung please do something !
[Samsung Galaxy S8+ Questions & Answers] dummyxl:
I updated my s7 to oreo and did a reset. Now can't change to SwiftKey after adding the work profile. Samsung you screw up Thank You For That! Now have to use Another phone voor my work profile because i don't want to use the Samsung keyboard

Please fix!!
[Samsung Galaxy S8+ Questions & Answers] mathias1234:
Same problem

I'm on an S9+ with a Gsuite work profile. Same problem. I've used swiftkey for 5+ years, switched to Gboard on my previous iphone, was excited to have a functional version of swiftkey on an android again, and bam. Stuck with the samsung keyboard. I checked with the company Gsuite administrator and he confirmed there is nothing on his end, it is an issue with samsung. Very disappointed.
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
1. Those of you with Business connection to Samsung call your corporate reps demand a ticket opened.

Demand results.

2. Those without follow to Samsung support and open ticket there.

Post back results here!

Start leaving reviews on the Galaxy s8 and s9 on the Amazon forums with negative. Samsung software is doing this to you. Only way to get heard is make sure they HEAR you. If a tree falls in the forest but isn't heard, did it make a noise?

>90 days now and no results, even though there have been several "bug fix security updates" already. Samsung isn't moving. Let them hear your voice and continue to keep this (only) thread active! If you know of a thread that is more active on this issue or have any information keep this thread updated because we can all use more info to ensure we get heard at Samsung.
[Samsung Galaxy S8+ Questions & Answers] square_eyes:
Just got 1 May OTA update on my S8. No joy enabling swiftkey :(

Also Google Pay isn't working. I have it set up (two cards viewable when I open the app), but when I swipe my phone it seems to default to my work profile which has no cards loaded, and prompts me to set one up.
[Samsung Galaxy S8+ Questions & Answers] fredrickjohnson:
Hi All,

I am a tech in a GSuite based IT department. We have a test GSuite environment and I have been playing with device management.

In the past, I have been really frustrated by not being able to keep my work and personal accounts all separate in my phone, and I finally got the OK from my boss to test out some of these features in our test environment.

I enabled Android for Work in our test environment and got a Work profile set up on my Note 8 running Oreo. All looked great!! Until later that night, I noticed my keyboard had changed and that my Gboard was "disabled by admin."

I thought it was a problem with how I configured everything on the GSuite admin console, but it looks like this problem is isolated to Samsung devices!

I will continue to follow this thread, as I hope this issue is resolved someday!
[Samsung Galaxy S8+ Questions & Answers] dummyxl:
I posted my bug on Twitter, this is the (late) response. They don't find it a problem because It Is Not A Samsung app what the... So they don't support anything else than Samsung apps, it's not a bug in their eyes.

I even gets the feeling it's on purpose and i don't think they will fix it without user pressure.

https://twitter.com/dum_online/status/1010590319144992768?s=19

Ps.

New response on my frustration, really fast this time..

Gboard works? Still i want to use SwiftKey.
[Samsung Galaxy S8+ Questions & Answers] sh32479:
Just picked up a security update on my unlocked S9 this morning. Issue is still present.

I'm seriously considering switching to another phone due to this issue.
[Samsung Galaxy S8+ Questions & Answers] dummyxl:
Yes I'm already looking, Nokia sirocco maybe. Never Samsung again. S7.. Good phone, bad software and company.
[Samsung Galaxy S8+ Questions & Answers] solocapso:
Got a response from Samsung support regarding this issue. Hopefully it will result in a change if people continue to complain about this:

Dear ,

Thank you for contacting the Samsung US Technical support.

We understand that Samsung knox and Android work profile in the Android version 8.0 causing custom keyboard to be disabled in work profile.

Thank you for sharing the attachment. I would like to inform you that after the Android version 8.0 custom keyboard are disabling in the work profile and as of now there is no option to enable the custom keyboard in work profiles. If there is any option I would have surely helped you with that.

Samsung keeps developing updates using the currently available technologies, feedback received, other sources and will be releasing them on a timely basis. It is never our intent to see you inconvenienced with the product or service.

Thank you for writing in to us and expressing your desire to use the custom keyboards in work profile on phone with Oreo update. We value your input about your favorite features on our devices.

Hopefully you might be get all the features that you are expecting in the updates which will be released in the future.

We would appreciate your understanding in this matter.

If you wish to chat, email or call us for further assistance, please go to the "Contact Us" option available on the right hand side of the E-mail.

Thank you for choosing Samsung products.

Sincerely,

Manasa
[Samsung Galaxy S8+ Questions & Answers] dummyxl:
They say its a restrictions in the oreo Android work Profile.

But this Is ONLY on the Samsung devices.

So maybe I didn't understand it correctly, but Samsung will not fix it and deny there is a problem in their software?
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
Time to fire back at Samsung for this awful mess but we need ALL OF YOUR HELP! Please... leave a ONE STAR REVIEW for the Galaxy Keyboard. You can do this from your phone by clicking here from your phone. If this link doesn't take you there, follow the instructions below.

How to Leave a negative Review for Samsung's awful forced keyboard (takes 1 minute):

Open the app on your phone called "Galaxy Apps". This is the Samsung version of the Play store.

Search for "Samsung Keyboard"

Scroll down to button/box "Write a review".

Leave a 1-star for this awful keyboard, let them know you don't appreciate them forcing it and how awful it is!

I would GREATLY appreciate you doing this now my friends!! Feel free to reply to this post if you have time, to encourage us after leaving your review!
[Samsung Galaxy S8+ Questions & Answers] sjbbf:
Just did.. thanks for the easy link
[Samsung Galaxy S8+ Questions & Answers] coolkatz321:
Anyone have an update to this? I have an S9 and the problem persists on that as well. It's driving me up the wall.
[Samsung Galaxy S8+ Questions & Answers] dummyxl:
Sadly not, if you want to use a Samsung device you have to accept it. Microsoft (SwiftKey) did not respond and Samsung and Google have the status "no fix*. They think its as designed.

I have sold my Samsung phone and tomorrow i will use a Nokia 7+ problem solved.

But I'm really pissed off! Because this cost me money and i was planning to use this device al least one more year.

Never ever Samsung again
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
I hope you were pissed off enough to leave a negative review. Easy link a few threads up!
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
Friends, We have actually knocked off a star on their keyboard app. Please, if you haven't, follow the instructions above to leave a 1 star review expressing your displeasure appropriately. It is now a 3 star. Let's see if we can send a message getting it to two stars.

On a side note, how is this not a bigger issue, or picked up by some new agency talking about Samsung's overarching attitude by eliminating choice and becoming another Apple... This is why I don't use apple, because I want to use what I want, not what Apple wants. AFter this phone is out of contract I am done with Samsung.
[Samsung Galaxy S8+ Questions & Answers] joeschmidt45:
If you somehow have control of the code for the app that's controlling your work profile you can call setPermittedInputMethods() in the code to whitelist certain keyboards (see https://seap.samsung.com/faq/how-do-i-enable-users-select-3rd-party-keyboard). I got that working locally for my test DPC app. Otherwise in that link Samsung claims that a fix is incoming.
[Samsung Galaxy S8+ Questions & Answers] whalemonster:
Thanks for this - left a review.
[Samsung Galaxy S8+ Questions & Answers] dummyxl:
I have bought a oneplus and stopped using my Samsung I'm done with Samsung. Never ever again. Good to read there is a one star less now. I wish people are more aware of the choises Samsung is doing in there software that aren't in the best interest of the user and people choose another phone company that gives more freedom.
[Samsung Galaxy S8+ Questions & Answers] herrzeba:
It says there's only 2 user reviews including mine on Samsung keyboard in Galaxy apps. I hate this keyboard. I have also work profile and in forced to use it. My IT at work has one plus 6 and no problems. 2 languages typing horrible, you can only use one at a time. If it wasn't so time consuming I would go to previous android version, as this is daily the biggest annoyance. Miss swift, No problems. Knox and work profile Samsung how dare they.

---------- Post added at 09:38 PM ---------- Previous post was at 09:35 PM ----------

What a stupid explanation. Company I worked at has whole security team and they see nothing wrong with 3rd party keyboards. If anything, just give users a choice.
[Samsung Galaxy S8+ Questions & Answers] herrzeba:
I Have UK/Ireland note 8. Downgraded today smoothly to 7.1 and I'm enjoying Swiftkey again! I'm not testing upgrading without reset to keep it though, as I want to see how 7.1 works especially in terms of battery. Sammobile has server issues and doesn't allow free download even, I had to search for half an hour to find another source of BRA2. Downloaded in 6 hrs or so.
[Samsung Galaxy S8+ Questions & Answers] dobeman:
I have this same issue with my S9. I own the phone, but my company requires me to use it for work. I have my work apps in a separate workspace, but I can only now use the terrible Samsung keyboard in my personal profile as well.

With Google keyboard, very few typing mistakes. With Samsung's keyboard, mistakes all over the place. It's awful and Samsung needs to fix this issue and give people back the "choice" which is why most of us use Android over Apple devices.
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
Open the app on your phone called "Galaxy Apps". This is the Samsung version of the Play store.

Search for "Samsung Keyboard"

Scroll down to button/box "Write a review".

Leave a 1-star for this awful keyboard, let them know you don't appreciate them forcing it and how awful it is!
[Samsung Galaxy S8+ Questions & Answers] solocapso:
I emailed Google Cloud support since I'm an admin on Google Cloud / G Suite for my work. They responded and provided a workaround regarding this issue. It's not exactly the most ideal workaround for people who use their own personal phones for work (I certainly wouldn't be okay with it), but it's a workaround nonetheless:

Hello ,

Thanks for your patience.

After reviewing the information you provided, we believe that you may have

been affected by an issue that has already been resolved. Please review the

details below to confirm that we’ve correctly identified your issue:

Description:

Non-default keyboard apps installed from Google Play cannot be enabled on

some Samsung Android 8.0 devices when using a managed account.

The Android Enterprise engineering team have determined this to be a

Samsung specific issue, and have reached out to Samsung to inform them of

the details of this issue. For further information we would recommend

reaching out to the Samsung device support team.

How to diagnose:

When attempting to enable a new keyboard (from Settings app > Language &

Input > Virtual keyboard > Manage Keyboard) an error is displayed:

Unable to perform action

Your administrator has disabled this setting to protect work data.

In addition the following conditions are true:

- You are using Google Mobile Management with Advanced Android management.

- The affected device is a Samsung device. We have reproduced this using a

Samsung Galaxy S9 SM-G960U, but may affect other devices too.

- The device is using Android 8.0+. This can be confirmed in the Settings

app > System > About phone > Android version.

- The account on the device set up as work profile, device owner, or

company owned with Google Mobile Management EMM.

Workaround:

This does not affect accounts set up using the device administrator mode

(i.e. not creating a work profile, or setting the device up as a device

owner/company owned). We are not aware of a workaround if you wish to only

use work profiles or device owner mode.

If this doesn't sound like your issue, please click the link below so that

we can continue working with you to identify your issue:

(link intentionally removed)

If this does sound like your issue, you don't need to take any further

action. This case will close out automatically in a few days.

We're constantly working to improve our products. We apologize for any

inconvenience this issue may have caused and appreciate you taking the time

to report it to us.

Sincerely,

Google Cloud Support

In a seperate email, Google Cloud support did say that they informed Samsung Mobile of the issue:

Hi ,

I kept investigating this situation and found a bug report already created in our system about this situation, Samsung have been informed about this behavior.

People from Samsung are still investigating, but we haven't received any updates yet.

I added the Bug ID to your ticket and as soon as we receive more information about a fix, you'll be notified via this ticket.
[Samsung Galaxy S8+ Questions & Answers] sh32479:
Samsung has recognized this "feature" in this support article:

support dot samsungknox dot com /hc/en-us/articles/360001485027-3rd-party-keyboards-must-be-whitelisted-

From the article:

[Resolution]

In an upcoming update, we will allow users to select any keyboard by default so that usability is improved. It will be up to IT admins to set restrictions on 3rd party keyboard use.

In the interim, please whitelist 3rd party keyboards using your EMM.
[Samsung Galaxy S8+ Questions & Answers] sjbbf:
So does that mean we users must wait for the next release of Knox. My IT team says their hands are tied until Samsung acts
[Samsung Galaxy S8+ Questions & Answers] Salmansha4:
I just want to know when this update will come. My IT dept already white-lists third party keyboards, it's not about that. I can't stand this Samsung keyboard!!
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
Samsung left us note 4 with a bad build for a year before fixing. They are the lowest and worst but will respond when their ratings go down. Leave a bad review to be heard.

Anyone with Samsung premier account rep: DEMAND PRIORITY AND DEMAND A FIX DATE. KEEP PRESSURE ON. THEY (SAY) ARE FIXING IT BECAUSE OF YOU BUT ARE THEY REALLY? 6 MONTHS AND COUNTING.
[Samsung Galaxy S8+ Questions & Answers] Salmansha4:
Thanks. I've already left a 1 star review.
[Samsung Galaxy S8+ Questions & Answers] coolkatz321:
Hey everyone--I just got a security update yesterday that FINALLY seems to have resolved the issue. I'm using an S9 but had the same problem as everyone else. I can use Swiftkey again with my work profile!!! So happy.
[Samsung Galaxy S8+ Questions & Answers] Salmansha4:
That's amazing! Where are you based and which network are you on? Is it unlocked?
[Samsung Galaxy S8+ Questions & Answers] coolkatz321:
Again, this is on my S9, but if it's the same security update everyone else gets, it works.

Verizon S9. Not unlocked.
[Samsung Galaxy S8+ Questions & Answers] sjbbf:
Just got GBoard on my S8 finally through work profile!
[Samsung Galaxy S8+ Questions & Answers] whalemonster:
Awesome. :) What date is your Android security patch level / security sw version?
[Samsung Galaxy S8+ Questions & Answers] sjbbf:
On phone it's listed as 26 July, but received it yesterday via T mobile. G95OUSQU5CRG3 is baseband.. hope that helps
[Samsung Galaxy S8+ Questions & Answers] solocapso:
Yep, I got that same update yesterday on my S8.

support.t-mobile.com/docs/DOC-34292

The release notes said that it included a Samsung Voice of Customer fix. I had a hunch that they fixed the Work Profile keyboard issue. Great to know that this was it!
[Samsung Galaxy S8+ Questions & Answers] bassaway:
For anyone with Verizon and issue resolved, when did the update come through and what is your current baseband or security version? I recieved an update on Aug 20th and another on Aug 22nd. My latest baseband is G960USQS3ARG8 and security patch level Aug 1. Third party keyboards still do not work. Any suggestions?
[Samsung Galaxy S8+ Questions & Answers] herrzeba:
I can confirm this now works on XEU Exynos too, typing on swift keyboard :) Security patch Aug 1st. Happy days.

Now they just need to fix home landscape (on my unit it doesn't work, even though it's the correct app ver) and I need to use adb to add black nav bar, but that's for another thread.
[Samsung Galaxy S8+ Questions & Answers] Salmansha4:
I'm on EE in the UK, but with an unlocked handset. I was out of the country for a few days, returning yesterday. No update for me yet, sadly. Can't wait until I can get it.
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
I've been waiting patiently for Verizon to push down the update to my s8+. They did today AND IT DOESN'T FIX ANYTHING. Still blocked. Work profile is MS Intune.

I've got a S8+ and they pushed down G955USQS5CRH1 august patch tonight. Still CANNOT enable other keyboards. Samsung you suck.

Anyone with Verizon s8+ who is fixed? Or are you also still broken.?!
[Samsung Galaxy S8+ Questions & Answers] rhraziel:
I'm still waiting on the update but have you tried to unenroll, then search for and delete Intune Company Portal app in the play store, then reenroll? I had noticed that I didn't see the problem come up until I went through that process after upgrading to Oreo.
[Samsung Galaxy S8+ Questions & Answers] dealsdyker:
[MENTION=4429617]rhraziel[/MENTION], your advice is GREAT and I appreciate your post! I seem to now have swiftkey AND my company portal running!

1. Search for Company Portal on device

2. Unenroll

3. Disable app (didn't uninstall)

4. Installed Swiftkey

5. Re-enabled Company Portal (I did this through the play store directly)

6. Re-enroll

If this hadn't worked, I would have retried the 6 steps above with a full uninstall of Intune company portal.

samsung, you still suck... 6 months+ to prioritize and fix this?
[Samsung Galaxy S8+ Questions & Answers] rhraziel:
Nice! I'm looking forward to the update. It's keeping me from finising our deployment of intune at our company.
[Samsung Galaxy S8+ Questions & Answers] Salmansha4:
Thank you for the suggestion. I did the above (un-enrolling Company Portal, re-enrolling etc.) and it worked for me! I'm now using Swiftkey AND my work email without any challenges.

It's been a huge pain for the last six months. But I will now never take for granted Swiftkey and its powers!!

UK network, EE, Unlocked handset.
[Samsung Galaxy S8+ Questions & Answers] rhraziel:
The latest patch has resolved the issue for me as well. I have a Galaxy S8 on an AT&T MVNO. Here are the patch notes for my device/carrier.

http://doc.samsungmobile.com/SM-G950U1/ATT/doc.html
[Samsung Galaxy S8+ Questions & Answers] timhull3:
A simple workaround

Sharing a simple workaround I found to my problem, which is similar to the one describe here.

I have a Galaxy S9+. My workplace apps were all being blocked, because of the "Samsung Keyboard Neural Beta", which I could not remove because it was "disabled by admin".

However, I found I was able to remove the keyboard via Samsung's app store.

i.e. Galaxy Apps --> search for 'Neural Beta' --> uninstall the keyboard from there.

Obviously doesn't solve the problem of custom keyboards co-existing with workplace apps, but at least I am able to use my workplace apps again.
[Samsung Galaxy S8+ Questions & Answers] eddy_rc:
This is still an issue. Almost 2 years later.

I have a Galaxy S10+ and swiftkey was working fine with my work profile. But I got the Android 10 update a couple of days ago and I reset my phone before upgrading.

Now I can't use Swiftkey as the only keyboard option in my work profile is Samsung keyboard.

Hi, I tried this on my S G10+. It seems Samsung keyboard is no longer an app so I can't leave a bad review.
[Samsung Galaxy S8+ Questions & Answers] Carbo1:
Same issue on S10

- Recently upgraded to Android 10 (One UI 2.0)

- Work profile managed by Workspace One

- Multiple keyboards were working fine on Pie (Android 9), but after upgrade (no hard reset/wipe) only Samsung keyboard is an option (Along with google voice to text).

- GBoard is not in my company's Play Store, so cannot install it manually in the work profile. Sideloading apps appears to be disabled by admins as well though most conventional means.
[Samsung Galaxy S8+ Questions & Answers] Technomancer:
Same, here, upgraded to Android 10 on Note 10+, gboard disappeared in work profile and i have awful samsung keyboard only.:(
[Samsung Galaxy S8+ Questions & Answers] Digitalthug:
The solution is to download it from your work profile's play store. If it's not there then request it to be added.

What's great about this setup is having different settings. Ie you can enable "block offensive words" if you normally have it off for your personal conversations.
[Samsung Galaxy S8+ Questions & Answers] dfranks4226:
same here, upgraded to android 10 and lost my gboard in work profile
[Samsung Galaxy S8+ Questions & Answers] exceltechnologies:
same issue I am facing after update the mobile
[AT&T Samsung Galaxy Note 8 Questions & Answers] hdbueller:
Hi all.....I have an AT&T Note 8 and the other day it did the software update (3BRB2) for the Feb security update.Since then, my battery won't even get me through the day with light use!

I am a heavy user for my job, and have always been able to get thru the day with no problem. Now I am lucky when I get to the afternoon!

Has anyone else who recently did the security update had this issue?

Thanks

I did search but found nothing directly related to this particular update..........LOL.
[AT&T Samsung Galaxy Note 8 Questions & Answers] J-man67:
Hmm. Haven't noticed but I will keep an eye on it. I am also a heavy user for work so I will notice immediately. Today I worked from home so its been hooked up to a charger all day.
[AT&T Samsung Galaxy Note 8 Questions & Answers] emilioaponte:
Me too on AT&T February update, me too with Note 8 but I don't see any battery loss o faster discharge. Try to reboot or restart your Note if that doesn't work then Factory Reset but that's is the last option you know that's work time after factory to configure as it's was. No matter what but every time I Factory Reset my formers phones configuration again is a fact, the back up and in a zip everything is back don't work for me.