[Samsung Galaxy S9  Questions & Answers] jag9906:
Not true completely that is a direct quote from California website but that section deals with person to person claims like a car accident, not corporations. i had a faulty slave cylinder installed in my truck from a company don't remember the name but there parent company a national auto parts manufacture who sat on my claim for 5 months longer than the 90 days they say to honor it as listed on there site. I filled with bbb automotive repair branch they investigated and sent me a copy i kept sealed until court date.

Also most counties in California at least have hours in the court house to speak to a lawyer each day covers different subject family, small claims etc. Which i went and spoke to the person who dealt with helping small claims and learned my claim was valid and would not look by the court as a waste of time. Also i learned name everyone from location you purchased say a local reseller for verizon, name verizon name samsung usa and samsung. You can find that on your states secretary of state website plus you find who to send your demand and court dates too the "agent for service of process" for your state , if you don't name the parent company and win they can get away with not paying also this applies extra pressure to pay/replace/etc. If the corp does not keep up to date agent for service of process or it expires in Ca they can not defend themselves in court. It's an auto lose for them.

Write a demand letter to each stating your claim and expense you will sue for court filling costs, registered mail, and your time at a reasonable per hour rate, plus at court you will ask for subpoena costs and any future expense plus fees for court appearance. Register mail the letter i also emailed the letter to there legal division. Keep all receipts for court a journal time invested phone calls to settle or reply to emails and and subject to refer to in court showing you went beyond expectations to settle without court time.

You would be in a good place you have your journal and record for cost. Dont try to go crazy with hours invested and you can add pain and suffering like worried about bills cause if your cell is for work and took you bit if time to replace. Dont expect 2 months of payback.

But the whole trip knox cause root void warranty is bs. They release source cause law but thats useless without root etc there are valid things you can root for, dev work or design etc. If i own a phone by paying for complete price not a contract but my hands are tied and possible future revenue because samsung believes they know better and need to treat me like a child irritates the hell out of me. Along with their decitful crap they have done in the past or putting faulty drivers in kernel they can cause issues. Or possible explosion of battery by over charging etc. Not to mention the lie about knox. Little nsa should be called..

You can sue samsung and if valid reason do it. Just remember to name store purchased at and all parent companies they can say this is local issue so if not named they brush it off. Take advantage of the free legal help and direction.

Sorry long post dealing with different field but can be applied to sue samsung. And they don't personally have to send rep they can use local shop owner to rep them. But ask this is warranty clearly labeled on box about tripping knox. When they bring up warranty voids and reasons.

After court date you will get a court doc with verdict and stating 60 days to pay or file appeal. The company i sued used all 60 of those days to post mark a check. If they dont pay you can go back to court and demand a hold in all accounts until paid. If not paid in reasonable time plus further expenses and fines you cam collect. Its court issued but sake time they can say f it m not paying. They are not looking at jail time, so your only play at that point to lock accounts so no banking till paid, not an issue with corps the money lost far out does your win. Ca max small claims case 10,000 and there is also a cap per year you can sue of all cases combined for in total.