yashsingh1/xdaforums huggingface dataset:
[OnePlus 5 Questions & Answers] LiveSorcerer:
Hi All,

Unfortunately for 1 month my OnePlus 5 stopped working the touch permanently, I tried all the possible original and imaginative ROMs, I used the unbrick and it still did not come back.

Someone would have a current version of Unbrick with new recovery, to see if it works again, and let's see if Android P solves this problem.

I do not want this device to turn paper weight.
[OnePlus 5 Questions & Answers] Adaias:
Touch com daley

Boa tarde,

me ajudem por favor, estou com o meu OP 5 sem responder aos comandos de touch, os vídeos ficam travando e o áudio continua normalmente, já fiz hard reset, voltei pra primeira rom oficial e beta, já usei o tool e nada deu jeito. Nunca levou queda e nem água, me ajudem a recuperar por favor, estou até pagando quem me ajudar a resolver esse bug.:(:(
[OnePlus 5 Questions & Answers] David:
please speak english, it's against XDA rules, anyway i translated it for once, maybe you need to try unbrick tool again once, and if that's doesn't work, maybe that is a hardware problem, try to call oneplus.
[OnePlus 5 Questions & Answers] LiveSorcerer:
PT:

O jeito sera esperar a versão do Android P para ver se o Touch volta a funcionar.

O mais estranho que hora funciona quando usa o unbirck tools e hora nao vi, vamos ter que aguardar.

EN:

The way to do this is to wait for the Android P version to see if the Touch is working again.

The oddest time that works when using the unbirck tools and time not seen, we will have to wait.
[OnePlus 5 Questions & Answers] heyvn:
hi 12 days have passed since you posted that, you have any solution? Because i have the same problem that you, and i 'm tring again to discover a solution.
[OnePlus 5 Questions & Answers] Jole7:
All of you have touch issues flash 5.1.4 firmware and modem everyrhing perfect here
[OnePlus 5 Questions & Answers] SUDHKANN:
Unbrick tool

What is unbrick tool
[OnePlus 5 Questions & Answers] strongst:
You'll find it here https://xdaforums.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169
[OnePlus 5 Questions & Answers] JonTheEpic:
Having The same problem

My OnePlus 5:s touch just randomly stopped working. I thought it just was a bug, and after a few time restarting, i noticed that that was not the case....

I have not much knowledge in the insidejob of a phone and I've read through the whole thread. Dont know what to do next. Seems like no one has an answer?

Would be glad to get my phone back. Have'nt had any problems with it earlier, and all of a sudden this happens :/.
[OnePlus 5 Questions & Answers] Bakuryu91:
Hi,

I have the same issue: my touchscreen stopped working a couple days ago, and I'm not able to enter my pattern. I have a USB-C mouse, TWRP 2.7.3 installed, my bootloader is unlocked, but for some reason I'm not able to use the mouse in TWRP. I have some important data that I need to recover. Any ideas?

Many thanks!
[OnePlus 5 Questions & Answers] Bakuryu91:
From what I've read, you do have a few options. Do you need to recover your data?

If you don't, then you can use the unbrick tool (https://xdaforums.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169): it will wipe everything, but you'll be able to use your phone again. If this unbrick tool doesn't do the job for you, you can try the MSM Downloader Tool ({Mod edit: Link to paid services website removed. Oswald Boelcke, Senior Moderator}) to flash the stock ROM for your device.

However, if you need to recover your data, it's a different story:

> Is your device encrypted? (if you don't know, can you tell if it did use to show "Enter pattern for all data and features" at startup, with the fingerprint scanner not able to unlock your phone?)

> If it isn't, good news! You can probably flash TWRP, boot into recovery, plug your phone to a computer and retrieve all the data.​

> If it is, your first option is to plug a USB mouse in your phone, and see if any pointer appears on the screen.​

​

> If it does appear after normal boot, then voilà: you have full control of your phone, turn on MTP and back your files up.​

​

> If it doesn't, try booting into recovery mode. If you have TWRP installed, the mouse pointer should appear. If it doesn't, then you are in the same situation as me, and I haven't found a solution yet.​

> Your second option is to use adb to send commands to your phone. No chance of success if USB debugging isn't enabled, obviously (I'm in that situation too).​

> Your third option would be to use a third-party app that you have previously installed on your phone, like Cerberus Anti-theft or similar. On certain conditions, these apps can send commands to your phone.​

> Has your phone taken any damage?

> If the touchscreen doesn't work because it is damaged, I suggest getting it replaced. Your phone will work just like before and you'll even get to keep your data, at the cost of a lesser quality display (there are NO original displays on the aftermarket).​

> If you phone is intact, it's either a motherboard failure or a major software issue. A motherboard failure implies that your data is gone, and a major software issue might imply the same (as stated above).​

I'm still looking for solutions at the moment and will report here if I find anything.

Good luck!
[OnePlus 5 Questions & Answers] Bakuryu91:
Found a solution!

First, you need a mouse and an adapter. Personally, I bought this one from Amazon (France).

Second, you need to download the latest version of TWRP for cheeseburger.

Finally, plug your device to a computer and boot into fastboot. Open a terminal and type 'fastboot boot C:\path\to\twrp-cheeseburger.img'.

Your device reboots into recovery, and the USB mouse is working. Enter your pattern, mount Data and plug back the phone to your computer: you should see your data!

Hope this help.
[OnePlus 5 Questions & Answers] godkingofcanada:
Please try to be courteous to people trying to help you. You are not a mod nor are you in a position to enforce rules. If you have a problem feel free to inbox me.
[OnePlus 5 Questions & Answers] David:
Sorry, people trying to help me? No i don't need help, i just telling him about the language.
[OnePlus 5 Questions & Answers] JonTheEpic:
I shipped it back for repair

Thanks for the info. I ended up shipping the phone to OnePlus for repair. The phone was still in garatuee so I didn't have to pay. They changed the motherboard as another guy here said, and now it works like new. I'll keep in touch if something happens.

/Jonathan
[OnePlus 5 Questions & Answers] Bakuryu91:
Do you know what exactly caused the failure?

Just for information, I found a solution to enable USB OTG in TWRP and Android system. Link: https://xdaforums.com/oneplus-5/help/broken-touchscreen-backup-data-t3877672
[OnePlus 5 Questions & Answers] Ad-Man-Gamer:
This is a joke. This is simply a software/firmware problem of some kind, As bashing, the software/firmware seems to bang it back into line. Yet one plus seams to just be ignoring this problem.

how would one do that?
[OnePlus 5 Questions & Answers] Jole7:
Now i don't own the device anymore i sold it OP5 now running Pie rom and no touch issues as he told me
[OnePlus 5 Questions & Answers] REELpain941:
I've noticed that the screen stops usually when I'm using chrome. Since I deleted chrome I have not had any issues with the screen not working.
[OnePlus 5 Questions & Answers] Muzdum:
Im having the exact same issue (also with a OnePlus 5), I tried your solution, but adb sideload doesnt go over 47 %. It just stops serving the file. I have noticed that adb devices doesnt show any device plugged in, but when in ADB recovery mode it lists the device as sideload, and it actually starts the process but does not work (fastboot also sees the device connected). Do you have any suggestions? OnePlus wont take my phone because I moved out of australia, and they dont have service here.
[OnePlus 5 Questions & Answers] Ad-Man-Gamer:
Fix for your problem.

I had the same problem as of late. 47% was the same point "adb sideload" and .zip installs errored out. There has been some kind of update to OOS that makes flashing from the factory rom to the new one fail. Flashing with TWRP showed that it had something to do with the vendor directory. There is some kind of bridge update that you will have to get OTA before you can flash a more up to date android. ;).

Also, if you want to use TWRP once you have unlocked your boot loader. Make sure you use the cheeseburger modified version from codeworkx. It fixes decryption problems that the official version has.

https://xdaforums.com/oneplus-5/development/recovery-twrp-3-2-1-0-oreo-oxygenos-5-0-t3725723
[OnePlus 5 Questions & Answers] Muzdum:
Thanks for the quick reply, I appreciate it! I also tried to boot in twrp with flashboot boot twrp.img, but it gets stuck in "downloading boot.img" for some reason. I make from your reply that I should be able to sideload an older OS?

In my case I can access recovery mode without problem but the device is locked, so I am unable to flash anything. I wasnt able to allow usb debugging and otg mode (wish I had, oh boy)

I will try to boot with the twrp that you suggested and see what happens. It is really frustrating that these things happen with a supposedly flagship phone.:(

Oh, since I-m a total noob, could you explain this bit (There is some kind of bridge update that you will have to get OTA before you can flash a more up to date android. ) to me more throughout?
[OnePlus 5 Questions & Answers] Kannan.Balasubramanian:
For me the touch stopped working the moment I updated to Pie 9.0.2 stable. After first boot the touch stopped working and I couldn't go beyond password to either the phone nor the recovery mode. Had to send the phone to RMA. They initially suggested that motherboard is gone. But once I made them understand that this happened after firmware update, they sent back the phone with firmware 8.1.0. Unfortunately I had to spend money for this firmware update for no mistake of mine and loose all my data.
[OnePlus 5 Questions & Answers] kizzat87:
Can someone share link/file for OB13? Been searching the net but couldn't find any. Thanks
[OnePlus 5 Questions & Answers] startc2009:
I also faced the same issue. I found the cause of this problem and solution. I formatted complete device and installed fresh oxygen os using one software called MSM tool. After that frozen issue was resolved. but next day again my device got frozen. So again I done the same procedure and again device started working. again after 2 days my phone stuck and I repeated this fresh installation process 4-5 times. I was very frustrated with this issue and about to sell this device. Than I noticed that whenever I charge my device, It freezes during charge or after some time of charging. So for next few days I charged my phone with a normal Android charger. from that day my device is working fine and there is no such issue of screen freeze from 1 month. So I assume there is some issue either with fast charger or fast charging circuit of phone due to which many are facing this problem. So whoever is facing this problem, format and clean install using MSM tool and than check. If problem resolves then don't charge phone using fast charger. Atleast for me this workaround solution is working fine.

Please try this and If anyone find this working or useful please reply in comments.
[OnePlus 5 Questions & Answers] amk43:
Hi and thanks for all the info you provided!

I have the same issue and seem to be in the same situation as you (and would very much like to save my data). Unfortunately, I could not get your solution working. When in fastboot, the phones screen says "Device state - Locked" in red, fastboot can see the phone but booting twrp results in

FAILED (remote: boot is not allowed in Lock State)

. I am not sure whether this refers to locked bootloader or password-encrypted hard drive (probably the latter).

Any ideas? Also, were you on the latest OOS (pie) or oreo? For me this is the very first time I experience any touchscreen issues on my OP5 and it just randomly happened maybe a week after updating to pie, which I suspect to be the culprit.
[OnePlus 5 Questions & Answers] amk43:
Ok, I realize now that an unlocked bootloader is required for Bakuryu91's TWRP solution to work.

This is just so frustrating. Everything in the phone is working except the touch screen: it goes online when turned on, it can receive a phone call and even probably accept it using a headset and have a chat. And all I want is to extract my data. But it just seems impossible.
[OnePlus 5 Questions & Answers] kaka1981:
Hi Friends,

So yesterday I was browsing my phone and suddenly the screen became unresponsive (5T)

I tried to reboot my phone by pressing power and home button but touch is again not working.

I read this forum but I am not very sure if I understand all these different terminologies being used here.

Yes I have pattern lock setup and not sure about debugging mode. Also I believe my photos is already backed so I am good to wipe off my phone if required.

so if anyone can help me provide simple steps, I would appreciate that.

What I am looking for is somehow wipe off the phone to factory reset to see if that helps and my screen starts working.

I dont have the usb mouse, is it required? Can we do anything without it?

Also I dont have warranty on my phone (US),so sending the phone to repair etc would cost more, instead I would prefer

buying something new if everything fails.

Help please.

Thanks
[OnePlus 5 Questions & Answers] amk43:
See this thread

https://xdaforums.com/oneplus-5/how-to/unbrick-tool-oneplus-5-t3648169

at the bottom of the first post there is a link to a step-by-step for the 3T which should work for the 5 as well.

Ok, so in my frustration about how I completely randomly lost access to all my data due to no fault of my own I had this idea that the developers at OP are probably capable of providing a PC tool which can decrypt and access the filesystem via usb (perhaps similarly to the "unbrick" tool).

I firmly encourage anyone with the issue (and wanting their data back) to kindly ask customer support for something along these lines. I realize that chances are slim, but I guess I will just let my OP5 sit on the shelf for some time and see if OP (or someone else) provides a way of fixing touch / extracting the data.

I have sent them the following request:
[OnePlus 5 Questions & Answers] kaka1981:
Thanks I will check that. One question, the link for the driver and oxygen version are for oneplus 5. Does it also works for 5T or I have to search for 5T specific.
[OnePlus 5 Questions & Answers] amk43:
I guess it is safer to go with files provided for the 5T specifically. A simple search yields this thread: https://xdaforums.com/oneplus-5t/how-to/oneplus-5t-unbricking-tool-confirmation-t3733012
[OnePlus 5 Questions & Answers] kaka1981:
Thank you
[OnePlus 5 Questions & Answers] kaka1981:
Looks like a hardware issue.

I managed to delete everything and install everything fresh but the touch worked for like a minute on the first intall and then stopped working.

I have reinstalled it couple of times but its just doesnt works. Looks like I have to get a new phone.
[OnePlus 5 Questions & Answers] amk43:
That's interesting. Which version(s) of OOS/Android were you on when touch stopped working?
[OnePlus 5 Questions & Answers] kaka1981:
I dont rem the version but had it to the latest version whichever came out last. I believe a month or 2 ago.

And this was never bricked before.
[OnePlus 5 Questions & Answers] amk43:
The thing is: I suspect that the issue is in fact software-related and happens only in Pie (OOS 9.0.x). So I suggest you reset the phone to an older version (OOS 5.x.x) and keep it, to see whether touch will stop working or not.
[OnePlus 5 Questions & Answers] kaka1981:
Do you know where I can get the list of all the versions compatible with 5T or if XDA has it here.

Similar to unbricking tool which you shared before: https://xdaforums.com/oneplus-5t/how-to/oneplus-5t-unbricking-tool-confirmation-t3733012

I will then try some of lower versions to check if anyone of it works,
[OnePlus 5 Questions & Answers] amk43:
The link you cite provides "drivers" for OOS versions 4.7.4 and 5.1.3. These are pretty old. Does touch still fail on a clean install of those versions? Perhaps wait before installing any 3rd party apps (and do not install any OS updates).
[OnePlus 5 Questions & Answers] kaka1981:
When I use OPT5 dumpling tool provided in those link. It installs and after 10 mins it says Download complete. Then my phone reboots and then I see welcome screen where I am asked to select language and press Lets go. After this I am not able to do anything as I cannot click anything
[OnePlus 5 Questions & Answers] amk43:
Hm, well this is contrary to what others have reported, i.e. a full reset fixing the touch screen issue. However, I would argue that the behavior you describe, i.e. touch coming back to live every time you do a full firmware re-install (even only for a minute) still makes it look like a software issue. Not sure what else you can try though.

Maybe there is indeed some hardware damage in your case. You can try bringing your unit into a repair shop. As for me, I can confirm that a new screen does not fix the issue. I am having some further hardware diagnostics being done, but I do not expect any meaningful results.
[OnePlus 5 Questions & Answers] kaka1981:
Its been more than an year now and no warranty now. Sending to oneplus and again finding out some issue with motherboard etc, I dont want to spend so much money for such big repairs only to see it stop working again after some time. So planning to buy an new phone instead. I have been oneplus customer since the first phone and this was my 3rd phone. But this time I plan to buy something new, may be huawei. But have to see if these works in USA, lets see.

Thanks for all your help though.:good:
[OnePlus 5 Questions & Answers] amk43:
Ok, so for anyone interested, I managed to dump all of my phone's data (the whole filesystem, all partitions) using the same MSMDownloadTool used for unbricking (press F8, Ctrl+A, password is "oneplus"). I had some issues with Qualcomm 9008 driver, it might help to reinstall it and try various versions. However userdata is encrypted (FBE) and decrypting it seems to be a much bigger task (although probably possible). Anyway, I can now reset this phone and continue using it and deal with decryption sometime later.

The most amusing thing is that when I reset the phone to a clean stock OOS 9.0.3 touch input indeed does not work, even on the very first welcome screen on first boot. Resetting to OOS 5.1.7 helped - touch works fine. If 5.1.7 is OTA updated to 9.0.3 touch works initially (but it stopped working after a couple weeks the last time, which got this whole thing started). So I can confirm this was a software issue in my case, caused by Oneplus's latest firmware. I am sticking to OOS 5 for now (which I liked much better anyway).
[OnePlus 5 Questions & Answers] natkimteemo:
Having this issue for a month now.

My touch response went dead for 3 days then suddenly went back today. Now i flashed rollback zip(oOS5.1.3) hoping that the LAG ISSUE STUTTERING CAMERA would get fixed but still persists.

Im planning to replace its motherboard but im afraid that it really is a software issue instead of a hardware? Help me please
[OnePlus 5 Questions & Answers] Ad-Man-Gamer:
Update for you guys.

I have found that using the affinity kernel for the OP5 stabilizes the touch problems significantly. You need to use TWRP and root your device to do this.

TWRP modified by codeworkx for cheeseburger. (Mod version needed for decryption to work properly upon booting TWRP)

https://xdaforums.com/oneplus-5/development/recovery-twrp-3-2-1-0-oreo-oxygenos-5-0-t3725723

Magisk Root

https://www.xda-developers.com/how-to-install-magisk/

Affinity Kernel

https://xdaforums.com/oneplus-5/development/op5-t3847805

Why this works I have no idea, but it looks like the problem is in the OOS kernel.

Another thing to note is that someone over at the OP forums has stopped having touch lockups after he stopped using the dash charge cable and charged the phone only using a standard cable.

so, we may be looking at a kernel bug, that is triggered while dash charging.
[OnePlus 5 Questions & Answers] JD1981:
Hi everyone, the display of my OP5 suddenly became black while I was writing a msg on whatapp. I can't connect it to the PC to retrieve my child's photos and videos, which I had not previously saved. It is already the second time it happens and the first display has been replaced by RMA. USB debugging was enabled, but now it doesn't connect in any way. It does not give me access to the data. The other time it had turned white and I saw something in transparency, succeeding in selecting the correct item from the drop-down menu. Can any of you suggest something to me? I can't lose those memories!
[OnePlus 5 Questions & Answers] Ad-Man-Gamer:
You may find that your photos are on google drive or OneDrive(if you had the app installed). Some auto syncing goes off in the background. Its worth a look, unless you had trwp installed however there may not be much you can do.
[OnePlus 5 Questions & Answers] amaraleduardo:
Having the same problem

Hey guys, my mom owns an OnePlus5T and the touchscreen also suddently stopped working.

The adb is not enabled, neither is otg, device is encrypted.

I think the device is in the latest version of the stable channel, not sure.

Read about wiping the device, but she wants the data. As I read about some phones that got back for a little time after a while, Im going to wait to see if I can backup the device, and then wipe it.

The most frustrating thing is reading that after wiping the devices it keeps freezing back after a while. Has anyone succeeded on ending the problem permanently?
[OnePlus 5 Questions & Answers] Ad-Man-Gamer:
My screen freezes have stopped by flashing the affinity kernel into the OOS beta. All you need to do this is in this thread. unforchnetly, other than waiting and hoping it resolves. The methods are all data destructive. Especially if ADB is off.

Rooting and kernel flashing also require babying when new OTA's come out, and I would not recommend it to someone with intermediate/elementary tech skills.

Hope it comes back from the dead and you can get the data off.

Odd ball suggestion as well. Try putting it in rice or in silica beads. I have made an effort to not keep my phone in my pocket when I can, and also to make sure I face the screen away from my thigh. Was thinking moister may also be a problem, so, just added that to my routine as well. XD

Let me know if sitting in the dry rice in a warm place for a day or 3 helps. But we are all just spit balling here. One plus is giving no love to this problem -_-
[OnePlus 5 Questions & Answers] amaraleduardo:
Thanks for the quick response. Going to wait until tomorrow morning and then root.

I'm not sure if I can follow the second suggestion tho, my mom uses the phone and I can't ensure that LOL.

Aside that I'm really disappointed with Oneplus
[OnePlus 5 Questions & Answers] Ad-Man-Gamer:
Well, Rooting will wipe the phone, as you will need to unlock the bootloader.

It all depends on how much you care about the data in the end of the day. If its not worth waiting 48 hours to see it the rice works, or just to see if it comes back to life on its own. Then you might as well just pull off the band aid and do the following.

If it is in warranty, send it back, get a refund if you can, or flip the refurbished one you get back ASAP. That is the only way to make it no longer your problem if you don't want to baby it with every update.

If you're OK with babying it, then:

MSM tool factory flash.

Tern on USB ADB and give your PC permanent debug permission.

Let it get latist OTA update.

Flash the OOS beta.

Unlock the bootloader

flash TWRP

flash Magisk

flash Affinity kernel.

All the instructions on all the above are in this thread and in the links to the respective tools.

But that is the only way I know of to keep the problem at bay on my phone.

You and your mum may not be very happy about the fact that you will need to flash TWRP, Magisk and the Affinity kernel every time there is an OSS update.