[LG V30 Guides, News, & Discussion] Whiskeyomega:
Im sorry what !?

To say that defects do not occur from the manufacturing process is outright incorrect. There have been hundreds of cases now where the glass has failed due to over hardening from being left too long on the setting process . In the UK The consumer act 2015 states if a product is not of satisfactory quality it is up to the retailer to fix it regardless of warranty. Within the first 6 months from the date the product was bought the it is up to the retailer to prove that any product was not faulty on the date of purchase which includes defects waiting to fail . Only today im seeing someone else be blindly told that any physical defect is the customers fault. That is wrong and LG Europe and any retailer should abide by the law of the land in which they do business

Here is the letter I sent after the 3rd phone glass broke which lead to the CEO Office (I must have scared them) Fixing it for me very quickly

To Whom it may concern

On the 23rd of December 2017 I visited the Carphone Warehouse store at 26 Market Street, Manchester M1 1PW and I Purchased an LG V30 phone for £699. On the 27th of December the LG V30 developed a fault in which the USB port failed. I returned to the store and was offered an exchanged to which I accepted. Upon returning home with the phone I discovered a white line down the middle of the screen, so on the same day, again I returned to the store and was offered another exchange.

On the 31st of January 2018 I came to discover at some point recently the glass on the back on the camera of the phone had developed a fault and cracked through no pressure or accident happening to the phone. I find the overall quality of this product to not fit for purpose.

I returned to the store where I was told this was physical damage and is not covered by the warranty and was quoted £166 for a repair to which I left the store not taking the offer. The phone since then has also developed a fault with the 3.5mm headphone jack which has also now failed. I have made complaints and spoke to several of your staff to which none of them, except one, that I have spoken to, are aware of correct law and procedure in this matter

I Have since contacted Trading Standards and been informed of the Consumer Act 2015 which, I am sure you are aware, states the following.

Chapter 1 Section 9

Every contract to supply goods is to be treated as including a term that the quality of the goods is satisfactory.

The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory, taking account of any description of the goods.

The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.

Chapter 1 Section 23

Right to repair or replacement

(1)This section applies if the consumer has the right to repair or replacement and (4)).

(2)If the consumer requires the trader to repair or replace the goods, the trader must—

(a)do so within a reasonable time and without significant inconvenience to the consumer, and

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

Now I have tried 5 times to return this phone for repair but since I have already had 3 phone exchanges I am now at the time to exercise my final right to reject. I have tried to return the phone for a refund and actually been declined having been stated the policy of Carphone Warehouse.

Can I remind you that such policy does not supersede any law or existing legal warranty such as the Consumer Act 2015 and I am extremely shocked that your staff do not seem to know this information.

I have also learned of your employees thinking that the burden of proof comes down to me, the consumer, to proof these goods were faulty at the time of purchase when in fact the seller must prove that the item was not defective for the first 6 months after the delivery of the product ("reversal of burden of proof"). After this time the consumer must prove that it was defective.

Again at this point I would just like a refund as clearly this product is not fit for purpose.

I have had no end of trouble with this product the your business as a trader.

I must also ask you if have an alternative dispute resolution, as I did ask in store to which the staff did not know.

I will give you one months time from the date of this letter (12/03/2018) but if I do not receive anything back I will be forced to seek compensation through the courts.