[Android Auto General] nickfrost:
Hi contacted Huawei Canada via their FB page and I got some positive (altough vague) info:

ME: Hi, I am having hard time connecting my Mate 10 Pro to my Android Auto. Can you provide some guidance? Thanks

HUAWEI:

Hi --removed--,

Please contact Huawei Support.

Language: English and French

Num: 1-888-5HUAWEI(1-888-548-2934)

Time: Mon-Fri : 8am-9pm ;

Saturday: 9am-7pm;

Sunday: 9am-6pm

Thank you - Huawei Mobile Canada

...

Hello --removed--! We're just checking up on you to see if you still need help. Please let us know if you do as we'd be more than happy to do a follow-up on your case. We remain at your service and we look forward to your message.

Have an amazing day ahead of you. -V.R.

Hi, my phone received a system update but it still doesn't work with Android Auto. I am not alone as apparently many other huawei phones suffer from the same issue

Hello --removed--, thank you very much for contacting us today. We are here to serve you and it will be our pleasure to do so. We would like to know a bit more about the issue that you are currently facing so we can better assist you. Can you please be so kind to share with us the IMEI number of your device? We will be looking forward to your response. -A.A.

IMEI #1: --removed--

IMEI #2: --removed--

Huawei Mate 10 Pro dual SIM (model BLA-L29) currently on EMUI 8.0.0.138(C636).

My car is a Chevrolet Cruze LT 2016 and it works properly with a Samsung Galaxy S7 (Android Nougat and Oreo), iPhone 6s and it used to work with an Honor 5X with EMUI 5 (I don't have that phone anymore).

Welcome Back, --removed--, thank you very much for sharing this important information with us. We are here to assist you. We would like to know if you have tried to perform any kind of troubleshooting steps to solve this issue. We will be looking forward to your response. -A.A.

I tried before and after the latest EMUI update; I tried different cables (the original one, another USB C certified one); I uninstalled and reinstalled the Android Auto app and cleared its cache/data. before and after connecting the cable; tried a different phone caller app (the one from the Pixel phones, to be precise); tried many of the suggestions from XDA: https://xdaforums.com/android-auto/...ndroid-auto-compatible-huawei-phones-t3744725. The only thing I didn't try (and I would like not to) is to reset my phone.

Thank you so much for this information, --removed--. Lets go ahead and perform some troubleshooting steps.

Let us share some information with you. Since your already cleared the cache of your device, the factory reset will be the last troubleshoot step to solve this issue.

The Factory data reset is the next step after wiping the cache, we need to let you know that if you restore your phone to the factory settings, all data stored on the device will be deleted.

To perform a factory reset please follow the next steps:

Turn your device off > Press Volume Down and Power Button (hold both buttons until you get a black screen) > Go to recovery mode and Factory data reset.> Once you are in recovery mode, the touch feature in the display will be disabled so you will need to use the volume buttons to move up and down and the power button to select the desired option.

Or you can go to Phone Settings > Advanced settings > Backup & reset > Factory data reset> Reset phone.

Please let us know if the procedure worked. We look forward to your message. Have a wonderful day. -V.R.

That's the thing: as I wrote, I would like NOT to have to reset my phone just because Android Auto doesn't work. Especially because resetting the phone almost certainly won't solve the issue. The issue seems related with the EMUI layer. I have some other apps (e.g. KinScreen) that don't work because of the aggressive battery optimization (even disabling that doesn't help)

We can definitely understand your concern, --removed--.

We must let you know that Huawei will resolve this issue in a subsequent system update. Please download the update when it becomes available, you should be aware that when we send an update you will receive it through HOTA (Huawei over the air) so you must be attentive to your notifications.

Also, we need to inform you that many of the major updates available for your device depend on the carrier, country or continent where you're located.

Please feel free to reach back out if you have any additional questions, doubts or concerns. We remain at your service and we wish you a wonderful weekend ahead of you. -V.R.